Customer Sentiment Analysis Jobs in Bengaluru

Lead Machine Learning Engineer - NLP Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. You will be shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale millions of interactions daily. If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems, you will feel right at home. You ll also have the opportunity to publish in top conferences, and influence Observe.AI s product and platform strategy. What you ll be doing Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI. Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale. Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you ll bring to the role Education: Bachelor s or Master s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU. An engineering mindset with the competencies of an applied scientist. 5+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems. Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production. Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development. Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus. Published papers in top NLP/ NLU conferences or workshops are a plus. Relevant open-source contributions are a plus. Perks & Benefits Medical Insurance: Excellent options and free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, generous holidays (National and Festive) recognition and parental leave policies. Learning & Development fund to support your continuous learning journey and professional development. Fun events to build culture across the organization. Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.). Qualification : Bachelors or Masters degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU

Conversational AI Lead / Architect Location: Bangalore | Employment Type: Full-time About the Role We are looking for a skilled and experienced Conversational AI Lead/Architect to join our team at Avaamo. In this role, you will be responsible for designing, developing, and implementing cutting-edge Conversational AI solutions. As a subject matter expert, you'll work closely with IT managers, business teams, and customers to understand their requirements and deliver high-impact solutions that enhance the Avaamo platform. Responsibilities Lead the design, coding, and implementation of Avaamo s Conversational AI products, ensuring solutions meet both technical and business needs. Collaborate with IT managers and business stakeholders to gather requirements and translate them into actionable technical solutions. Drive the implementation of solutions using Conversational Design principles and best practices. Develop, deploy, and maintain customized extensions to the Avaamo platform tailored to specific customer requirements. Provide technical guidance and training sessions to partner and customer development teams, ensuring smooth onboarding and ongoing success. Evaluate reported defects and prioritize them for resolution, ensuring product quality and customer satisfaction. Travel to customer locations for on-site support, providing hands-on assistance and expertise as needed. Document best practices, implementation guidelines, and "how-to" guides to support customer and partner teams in leveraging Avaamo s products effectively. Requirements (Mandatory) 6+ years of strong programming experience in JavaScript, HTML, and CSS. Proven expertise in creating and consuming REST APIs and SOAP services. In-depth knowledge of web technologies and current industry trends. Solid understanding of security in web applications and services. At least 2 years of experience using Node.js, with a deep understanding of its architecture. Hands-on experience with Git and other version control systems. Experience deploying web applications on Linux servers in production environments. Familiarity with deployment processes and CI/CD tools. Exceptional communication skills, with the ability to work with both technical and non-technical teams. Minimum of 2 years of experience in client-facing roles, working closely with customers to deliver solutions. Good to Have Full-stack development experience, with expertise in UI/UX design or insights. Working knowledge of AI, ML, and NLP technologies. Experience with enterprise system integrations, such as MS Dynamics CRM, Salesforce, ServiceNow, and MS Active Directory. Experience implementing Single Sign-On (SSO) in web/mobile applications. Ability to quickly learn new technologies and manage small engineering teams. At Avaamo, we re redefining the future of Conversational AI. We specialize in creating advanced conversational interfaces that solve high-impact challenges for enterprises. Join our team and contribute to pioneering AI-driven technologies that are transforming how businesses engage with customers and employees.

Product Manager Location: Bangalore Experience: 5 7 years About the Role We are seeking a seasoned Product Manager to lead the strategy, roadmap, and execution of key product initiatives. The ideal candidate brings hands-on experience in **supply chain finance or fintech**, a deep understanding of customer challenges, and a proven ability to build scalable, user-centric solutions. You'll work cross-functionally to translate business objectives into impactful digital products that deliver measurable value. Key Responsibilities Define and own the product vision, strategy, and roadmap, ensuring alignment with overall business objectives. Conduct market research, competitive analysis, and customer discovery to identify unmet needs and product opportunities. Collaborate with engineering, design, and business teams to build, launch, and iterate on high-impact features and products. Prioritize product requirements based on data, user insights, and business impact. Manage the end-to-end product lifecycle, from ideation and validation to release and optimization. Develop clear business cases and ROI models for new initiatives. Monitor product adoption, user engagement, and feedback to continuously enhance the user experience. Work closely with sales, marketing, and customer success to ensure effective go-to-market execution. Stay informed on emerging fintech trends, regulatory developments, and innovations in the supply chain finance ecosystem. Requirements 5 7 years of experience in product management, ideally within fintech, supply chain finance, or related domains. Strong grasp of financial products, digital platforms, and trade finance (TReDS experience is a plus). Demonstrated success in owning product roadmaps and launching scalable, high-impact products. Excellent analytical thinking, problem-solving, and decision-making skills. Strong stakeholder management and communication abilities, with experience working across cross-functional teams. Familiarity with Agile/Scrum methodologies and tools like JIRA, Trello, Confluence, etc. Technical aptitude or the ability to effectively collaborate with engineering teams is a plus. Shape and scale cutting-edge fintech products in a high-growth environment. Collaborate with a dynamic, mission-driven team solving real-world problems. Thrive in a growth-oriented, transparent, and collaborative workplace culture.

Job Title: Trainee Engineer Sales (Industrial Automation) Location: Bangalore Reporting To: Manager Sales Experience: 0 to 1 Year Languages: English & Regional Language Education: B.E / B.Tech in Electrical & Electronics Engineering (EEE), Electronics & Communication Engineering (ECE), Mechatronics, or Electrical & Instrumentation (E&I) Must-Have Skills Strong communication and presentation skills. Willingness to travel extensively. Ability to build customer rapport and support pre-sales activities. Effective team coordination and collaboration. Verbal communication proficiency in local language. Market strategy analysis capability. Good to Have Skills Proficiency in MS Office. Additional computer skills, including SAP knowledge, is a plus. Job Description Develop and execute a comprehensive sales plan to drive business growth within assigned accounts, territories, or industries. Identify and target new or dormant customers within the specified territory or industry. Analyze customer needs and leverage MVGL s resources to fulfill those requirements. Build and maintain a prospect list to create sales opportunities. Maintain an active sales funnel to meet or exceed sales targets. Conduct daily sales calls and engagements within assigned accounts or territories. Qualify leads, follow up on opportunities, and close sales within assigned territories. Gain hands-on experience in sales within the industrial automation sector. Work with a dynamic team focused on innovation and customer success. Opportunity for growth and career development within a leading company. Qualification : B.E / B.Tech in Electrical & Electronics Engineering (EEE), Electronics & Communication Engineering (ECE), Mechatronics, or Electrical & Instrumentation (E&I)

Position: Quality Assessors (Radiology) Location: Bangalore, Karnataka, India Type: Full-Time Experience Required: 2 8 years Qualifications: B.Sc. in Radiology or Imaging Technology Job Summary: We are seeking dedicated and detail-oriented Quality Assessors / Radiographers to join our dynamic team. This is a unique opportunity to be part of a rapidly evolving healthcare ecosystem, working alongside leading radiologists and AI experts to transform diagnostic care through technology. Recent graduates or professionals with a B.Sc. in Radiology or Imaging Technology Candidates passionate about quality in healthcare and looking to grow within a technology-driven environment Key Responsibilities: Perform quality assessments of medical imaging studies to ensure accuracy and diagnostic value Collaborate with radiologists and AI engineers to support model validation and improvement Maintain documentation and compliance with clinical and regulatory standards Provide feedback on imaging quality and assist in continuous improvement initiatives What We Offer: Competitive Salary: Attractive compensation with additional benefits Professional Development: Ongoing training, mentorship, and skill-building opportunities Innovative Work Environment: Access to cutting-edge imaging and AI tools in a state-of-the-art facility Career Growth: Clear advancement pathways in a fast-growing healthcare AI organization Pioneers in AI Healthcare: Work at the forefront of artificial intelligence in radiology Commitment to Quality & Care: Make a meaningful impact on patient outcomes Tech-Enabled Innovation: Hands-on experience with the latest technologies and medical imaging systems Qualification : B.Sc. in Radiology or Imaging Technology

Position: Inside Sales Representative Employment Type: Full-time Location: Bangalore, On-site Experience Required: 1 to 5 years Job Summary: As an Inside Sales Representative, you will drive sales growth by identifying and engaging potential customers, primarily healthcare providers and organizations. Your role involves guiding prospects through the sales process and showcasing the value of our AI-powered teleradiology solutions to meet their needs. Key Responsibilities: Lead Generation: Proactively research, cold call, email, and use social media to identify and qualify potential customers. Customer Engagement: Understand prospect needs and pain points, presenting our AI teleradiology solutions effectively to demonstrate value. Sales Pipeline Management: Maintain an accurate and active sales pipeline in the CRM system, tracking progress toward targets. Product Knowledge: Gain thorough knowledge of our AI teleradiology products, industry trends, and competitors to communicate features and benefits confidently. Collaboration: Coordinate with sales, marketing, and customer success teams to align strategies and improve customer experience. Provide feedback to enhance sales materials and tactics. Negotiation & Closing: Manage the entire sales process from contact to contract, handling objections and securing new business. Customer Relationship Management: Build lasting client relationships, ensure satisfaction, and identify upselling or cross-selling opportunities. Required Qualifications: Bachelor s degree in Business, Marketing, Healthcare, or a related field. Proven inside sales experience, preferably in healthcare or technology. Knowledge of the healthcare market, particularly teleradiology and AI applications, is a plus. Excellent communication and interpersonal skills with strong relationship-building abilities. Results-driven with a history of meeting or exceeding sales targets. Proficient in CRM software (e.g., Salesforce) and other sales tools. Strong organizational skills and ability to manage multiple priorities. Self-motivated, proactive, and able to work independently and collaboratively. Benefits: Competitive salary with a performance-based sales incentive structure. Professional growth and development opportunities. Collaborative and innovative work culture. Opportunity to impact the healthcare industry positively.

Job Title: Senior Manager Data Science, Data Modelling & Analytics Location: Bengaluru Department: Insights & Analysis About the Role: As a Senior Manager, you will lead a team of data scientists and analysts, driving the development and deployment of advanced analytics solutions that enable data-driven decision-making. This role blends strategic leadership with hands-on technical expertise, playing a critical part in delivering impactful insights and analytics across the organization. Key Responsibilities: Hands-On Technical Contribution: Design, develop, and deploy advanced machine learning models and statistical analyses to address complex business challenges. Utilize Python, R, SQL, and other tools to manipulate data and build predictive models. Manage end-to-end data pipelines including collection, cleaning, transformation, and visualization. Collaborate with IT and data engineering teams to integrate analytics solutions into production environments. Provide thought leadership on analytics solutions and metrics aligned with business needs. Team Leadership & Development: Lead, mentor, and manage a team of data scientists and analysts, fostering collaboration and innovation. Guide career development, conduct performance evaluations, and promote skill enhancement. Encourage continuous learning and adoption of best practices in data science methodologies. Strategic Planning & Execution: Collaborate with senior leadership to define and execute data science strategy aligned with business goals. Identify and prioritize high-impact analytics projects that deliver business value. Ensure timely and quality delivery of analytics solutions balancing scope and resources. Client Engagement & Stakeholder Management: Act as primary point of contact for clients, translating business challenges into data science solutions. Lead client presentations, workshops, and discussions, effectively communicating complex analytical concepts. Build and maintain strong client relationships, managing expectations and deliverables. Deliver regular reports and dashboards to senior management and stakeholders. Bridge communication between technical teams and business units to align analytics initiatives with organizational objectives. Cross-Functional Collaboration: Work closely with Business Intelligence, Market Analytics, and Data Engineering teams to integrate analytics into business processes. Translate complex insights into actionable recommendations for non-technical stakeholders. Facilitate data-driven workshops and presentations across the organization. Collaborate with support functions to provide timely leadership updates on operational metrics. Governance & Compliance: Ensure compliance with data governance policies and data privacy regulations (e.g., GDPR, PDPA). Implement best practices for data quality, security, and ethical analytics use. Stay abreast of industry trends and regulatory changes affecting data analytics. Qualifications: Education: Bachelor s or Master s degree in Data Science, Computer Science, Statistics, Mathematics, or related field. Experience: 12+ years in advanced analytics, data science, data modelling, machine learning, or related fields. 5+ years in leadership roles managing analytics teams and projects. Experience in BFSI, Hi-Tech, Retail, or Healthcare industries preferred. Experience with media data is a plus. Technical Skills: Proficiency in Python, R, SQL. Experience with data visualization tools like Tableau, Power BI. Familiarity with big data platforms (Hadoop, Spark) and cloud services (AWS, GCP, Azure). Strong knowledge of machine learning frameworks and libraries. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and interpersonal abilities. Ability to influence and drive organizational change. Strategic thinker focused on business outcomes. Desirable Expertise: Advanced Analytics Techniques: Descriptive Analytics: Statistical analysis, data visualization. Predictive Analytics: Regression, time series forecasting, classification, market mix modelling. Prescriptive Analytics: Optimization, simulation modelling. Text Analytics: NLP, sentiment analysis. Machine Learning Techniques: Supervised Learning: Linear/logistic regression, decision trees, random forests, gradient boosting, SVMs. Unsupervised Learning: Clustering, PCA, anomaly detection. Reinforcement Learning: Q-learning, deep Q-networks. Generative AI & Large Language Models (Good to Have): Experience with GPT, Gemini, LLAMA, etc. for text generation, summarization, conversational agents. Hyperparameter tuning, prompt engineering, embeddings, fine-tuning. Additional Skills: Proficiency with Tableau or Power BI (advanced visualization). Strong data management, structuring, and harmonization skills.

Product Manager Location: Bangalore, India About MaxVal Founded in 2004, MaxVal is a leader in IP services known for its focus on efficiency, cost-effectiveness, and continuous improvement driven by metrics-based processes. We pioneered tech-enabled IP solutions ahead of industry trends and now serve over 600 clients worldwide. With 725+ employees passionate about IP and technology, MaxVal is dedicated to innovation and delivering customer and employee success. Job Overview The Product Manager will own the planning and execution of product development throughout the entire lifecycle. You will gather and prioritize customer and product requirements, define a clear product vision, and collaborate closely with engineering, sales, marketing, and support teams. Your work will ensure that product initiatives align with MaxVal s strategic goals and meet market demands effectively. Key Responsibilities Align Product and Organizational Goals: Ensure that product objectives support MaxVal s broader business strategy. Roadmap Development: Create and manage both short-term (6 months) and long-term (6+ months) product roadmaps. Market Opportunity Analysis: Analyze customer feedback to identify market trends and new opportunities. Product Releases: Manage release cycles according to Agile methodologies, ensuring smooth execution and adherence to timelines. Acceptance Criteria & QA: Define clear acceptance criteria and oversee quality assurance to maintain product excellence. Product Collateral Development: Prepare internal documentation, client-facing materials, and maintain sandbox environments for testing and demos. Cross-Functional Collaboration: Facilitate communication between Implementation, Pre-Sales, and Sales teams to ensure product alignment. Maintain a prioritized calendar for product requirements and customer feedback. Leadership: Lead Customer Advisory Boards and User Forums to build strong customer relationships and gather insights for continuous improvement. Skills and Abilities Required Deep knowledge of the Intellectual Property domain. Exceptional communication and interpersonal skills. Strong attention to detail and excellent organizational abilities.

Competitive Technical Research Analyst Location: Bangalore, India Job Summary Rubrik is seeking a Competitive Technical Research Analyst to empower our sales teams with strategic competitive intelligence. You will be instrumental in maintaining internal collateral, developing battle cards, presentations, and delivering impactful sales training that highlights Rubrik s strengths against competitors. You will collaborate closely with sales, product marketing, and product management teams to provide up-to-date market insights and help Rubrik stay ahead in the data protection and cybersecurity space. Key Responsibilities Collaborate with Sales Enablement to develop sales tools such as cheat sheets, presentations, and training materials. Work alongside Field Enablement and Field Success teams to integrate competitive strategies into sales plays. Develop defensible, data-backed competitive analyses showcasing Rubrik s advantages over competitors. Provide quarterly competitive landscape reports through detailed data analysis and feedback. Deliver day-zero competitive intelligence support on new Rubrik product features and competitive feature sets. Produce in-depth documentation comparing Rubrik solutions with competing products for internal teams. Partner with Product Management and Marketing to create collateral supporting demand generation efforts. Required Qualifications 5+ years in a sales engineer, solution architect, or quota-carrying role within a field sales team. Experience with data protection solutions such as Cohesity DataProtect, Veeam Backup & Recovery, Dell EMC IDPA/DataProtect, Veritas NetBackup, or Commvault. Familiarity with protecting unstructured data from On-Prem NAS and Cloud Object Storage. Experience crafting technical presentations for sales and customer education. Solid understanding of cloud computing architectures and SaaS application protection focused on cyber resilience. Strong knowledge of customer pain points around data protection and cyber resilience. Excellent collaboration skills to drive projects across teams. Ability to analyze competitor products, strategies, and messaging effectively. Skill in translating technical features into compelling business value propositions. High energy and a speed of sales mindset to act with urgency and curiosity. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations build resilience against cyberattacks, insider threats, and operational disruptions. Our Security Cloud, powered by machine learning, protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and rapid recovery.

Senior Product Manager Location: Bangalore, Karnataka | Department: Product & Design About the Team At Meesho, Product Management mirrors our rocketship growth. By obsessively understanding customer behavior, we ve carved out a unique e-commerce niche in Tier 2/3/4 towns across Bharat. Our remarkable growth is a testament to how we think about product for our customers those who have barely shopped online but now can thanks to Meesho. Fun Fact: Nearly 7% of India s households shop with us! We operate with a user-first mindset and prioritize execution with rigor to deliver impactful solutions. We focus on problem discovery & delivery, aiming for high impact, not just building features. We believe in having fun while working hard. Whether you're into movies or sports, we have a diverse and energetic team. If a game of badminton after work sounds exciting, this is the place for you! About the Role We are looking for a passionate Senior Product Manager who thrives in a fast-paced start-up environment and enjoys solving high-impact problems. This cross-functional leadership role will have you collaborating with teams across software engineering, UX design, category management, marketing, operations, and finance to bring new products to life. What You Will Do Market & Customer Understanding: Gain deep insights into the e-commerce market and customer/seller needs through landscape analysis, customer interviews, user research, competition analysis, and other techniques. Problem Identification & Prioritization: Use structured approaches to identify and break down problems. Prioritize what needs immediate attention vs. what can be solved later. Solution Discovery: Lead brainstorming sessions to generate the best technology-driven solutions. Collaborate with design, engineering, and business teams to identify and experiment with new ideas using MVPs, prototypes, etc. Product Delivery: Define detailed product requirements and collaborate with cross-functional teams (design, engineering, business, analytics) to bring the product to life. Ensure high product quality through user acceptance testing and dogfooding. Go-to-Market Planning: Create a comprehensive go-to-market plan in partnership with business and marketing stakeholders to maximize product success. Adoption & Metrics: Define and track product metrics. Analyze usage patterns and create action plans to improve product performance. Roadmap Creation: Develop a product roadmap with a 3-month forward-looking view, solving key customer and business problems. Team Leadership: Manage a small team of product analysts and associate product managers, guiding them toward product execution. What You Will Need 7+ years of overall experience, with at least 4+ years in product management in a tech-led company (consumer internet experience preferred) Exceptional problem-solving skills based on first principles thinking Solid understanding of technology, with familiarity in product management processes like A/B experimentation, writing product requirement documents, managing product backlogs, and creating roadmaps About Us Welcome to Meesho, an e-commerce platform transforming businesses across India. We are not just a platform; we re your partner in turning dreams into realities. Our mission is to democratize internet commerce for everyone. Curious about life at Meesho? Our employees are some of the happiest, which has earned us top ratings as an e-commerce workplace on Glassdoor! Our Mission At Meesho, we aim to democratize internet commerce for everyone. We started with the vision to serve the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with unique benefits such as zero commission and the lowest shipping costs. Currently, more than 1.75 million sellers are growing their businesses through Meesho s extensive customer base and advanced tech infrastructure. Our model caters to underserved customers, providing affordable and relatable merchandise. Through continuous innovation, we are proud to be India s first horizontal e-commerce company. Culture & Total Rewards At Meesho, we focus on cultivating a dynamic, high-performing workplace. Our people-centric culture emphasizes hiring exceptional talent and fostering growth. Our culture is driven by our 11 guiding principles, or "Mantras," which influence everything from recognition to career development. What We Offer: Market-leading compensation a combination of cash and equity-based rewards tailored to the role and individual experience Comprehensive wellness support through the MeeCare Program, focusing on physical, mental, financial, and social well-being Generous medical insurance benefits for employees and their families, including wellness initiatives like telehealth services and gym discounts Work-life balance support with generous leave policies, parental support benefits, retirement plans, and learning assistance Employee recognition personalized gifts, performance-based rewards, and fun workplace activities Additional benefits like salary advance support, relocation assistance, and flexible benefits plans to further enrich your experience

Job Title: Product Marketing Manager Equipment Services (EQS) Location: Bengaluru, India Reports To: EQS Global Product Marketing Director About the Role: We are seeking a Product Marketing Manager to join our Equipment Services (EQS) Marketing team. In this role, you will develop and execute strategic marketing initiatives aimed at driving growth for the OptiRun Services Parts and Upgrades Portfolio. This position will be based in Bengaluru, India, and will report directly to the EQS Global Product Marketing Director. Key Responsibilities: Marketing Strategy: Develop and execute a comprehensive annual marketing growth plan for spare parts and upgrades, with a strong emphasis on eCommerce expansion within the EQS business unit. Campaign Management: Design and implement omnichannel awareness and lead generation campaigns to drive lead funnel growth and conversions. Content & Sales Enablement: Collaborate with product management, sales teams, creative agencies, and Marcom to develop persona-driven content, including sales tools, case studies, and digital assets that align with the buyer's journey. Cross-Functional Collaboration: Align with product management, sales, and regional marketing teams to ensure accurate tracking of installed base data and market visibility. Act as the subject matter expert for services e-commerce and service NPIs, and lead Problem-Solving Projects (PSPs) to enhance performance. Market Insights & Competitive Analysis: Collect customer insights (VOC), monitor industry trends, and analyze the competitive landscape to continuously refine marketing strategies and adjust product positioning. Who You Are: Education: Bachelor s degree in Marketing, Business, or a related field (MBA is preferred). Experience: 5+ years of experience in marketing, service product management, or marketing communications, with a strong understanding of service offerings (such as contracts, qualifications, operator training, spare parts, remote monitoring, and eCommerce catalog expansion). Proven Expertise: Demonstrated experience in building and executing lead generation, awareness campaigns, and developing content aligned with the buyer's journey. Project Management: Strong experience managing marketing projects (eCommerce catalog, NPIs, customer VOC, etc.) and driving results across multiple teams. Effective Communication: Ability to communicate clearly and effectively with stakeholders at all levels within the organization. Preferred Qualifications: Familiarity with Danaher Business Tools (DBS), including Transformative Marketing, Launch Excellence, Strategic Segmentation, and PSP. Prior experience with ServiceMax, Salesforce, and Google Analytics. A collaborative and results-driven mindset with the ability to work cross-functionally to achieve marketing goals. Qualification : Bachelors degree in Marketing, Business, or a related field (MBA is preferred).

Job Title: Senior Incident Response Manager Location: Bengaluru, Karnataka, India About This Team: The Critical Situation Management team plays a pivotal role in maintaining customer trust and satisfaction in CSG Citrix BU products. We ensure swift resolution of production-impacting issues, collaborating closely with Technical Support and Product teams to maintain high uptime Service Level Targets (SLTs). Our team is dedicated to delivering rapid, effective solutions, making us essential to the continued success and reputation of the Citrix platform. Job Description / Responsibilities: Primary Duties / Responsibilities: Incident Management: Lead and manage timely, professional communication with internal and external stakeholders during critical incidents. Utilize your deep technical knowledge and strong communication skills to drive effective resolutions. Customer Sentiment Management: Assess and manage customer sentiments, and ensure appropriate resources are mobilized to mitigate production-impacting situations. Lead discussions with Citrix Customers and internal stakeholders with confidence and clarity. Collaboration: Facilitate cross-departmental collaboration to resolve customer issues, and coordinate the end-to-end customer experience, owning internal and, when necessary, external communications. Escalation Management: Act as the primary contact for Citrix Customers and Account teams during critical situations, collaborating with technical specialists (SMEs) to manage escalations and resolve incidents quickly. 24x7 Coverage: Provide 24x7 support, including weekends and holidays, on a rostered shift basis. Continuous Improvement: Actively participate in feedback processes, leading continuous improvement initiatives and ensuring the team adapts quickly to feedback. Lead and participate in projects aimed at improving incident response and service efficiency. Technical Knowledge: Utilize your technical know-how to manage the escalation process, lead calls, and effectively assess the situation to provide timely solutions. Qualifications (Knowledge, Skills, Abilities): Experience: 6 - 10 years of relevant experience in Incident Response, preferably in a Technical Support environment. Demonstrated ability to manage customer escalations in high-pressure scenarios. Communication Skills: Exceptional verbal and written communication skills. Ability to engage with customers and internal leadership clearly and professionally. Proficiency in creating concise incident reports and Root Cause Analysis (RCA) documents. Customer Advocacy: Strong customer advocacy skills, with the ability to understand, articulate, and manage customer expectations effectively. Technical Expertise: Broad knowledge in technologies such as Cloud, Virtualization, Networking, Operating Systems, and Remoting, with a focus on Virtualization, Networking, and Storage. Experience with Microsoft OS and End-User Computing is a plus. Collaboration Skills: Ability to manage and facilitate cross-team collaboration to solve complex customer issues. Comfortable leading critical calls and guiding teams through escalations. Process Knowledge: Knowledge of ITIL, Project Management, and Six Sigma methodologies is a plus. Familiarity with the Software Development Lifecycle (SDLC) and defect tracking processes is beneficial. Education: B.E. / B.Tech. or a Bachelor s degree in a related field with at least 5+ years of relevant experience. Additional Skills: Scripting, automation, and programming skills are an advantage. Experience in leading formal customer meetings, including those with C-level or Senior Management. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Joining us means making a tangible difference for people around the world who rely on our cloud-based products to perform their work efficiently, from anywhere. We foster a culture of innovation, learning, and growth. As we prepare for an exciting new phase of growth, we need your skills and expertise to continue evolving and building the future of work. Qualification : B.E. / B.Tech. or a Bachelors degree in a related field with at least 5+ years of relevant experience.

Job Title: IT Software Sales Hunter Location: Rajkot, Gujarat, India Key Responsibilities: Lead Generation & Prospecting: Act as a sales hunter to identify, qualify, and generate new leads. Develop a strong pipeline of prospective clients through networking, cold calling, and other innovative lead generation techniques. Collaborate with marketing teams to leverage campaigns and events for lead generation. Sales Execution: Conduct client meetings and presentations to showcase software solutions. Understand customer requirements and propose tailored software solutions. Develop and deliver compelling proposals, demonstrations, and proof of concepts. Negotiate terms, close deals, and achieve or exceed sales targets. Market Knowledge & Research: Stay updated with industry trends and competitors to strategically position the company's offerings. Focus on specific industries like SaaS, ERP, and CRM sales to identify opportunities for market expansion. Client Relationship Management: Build and nurture long-term relationships with clients, ensuring satisfaction and repeat business. Serve as a point of contact between clients and technical teams to ensure smooth project implementation. Collaboration: Work closely with internal teams, including product, technical, and customer success, to ensure seamless delivery of solutions. Provide customer feedback to the product development team for continuous improvement. Qualifications: Experience: Minimum of 3 years in IT software solution sales with a proven track record of achieving and exceeding targets. Preferred experience in industries such as SaaS, ERP, or CRM sales. Skills: Strong sales acumen and a hunter mindset. Excellent communication, presentation, and negotiation skills. Ability to quickly understand and articulate technical concepts to non-technical audiences. Proficiency in CRM tools and sales analytics platforms. Certifications: Preferred certifications include Salesforce Certified Sales Professional, HubSpot Sales Software Certification, or other relevant IT sales credentials. Education: Bachelor s degree in Computer Science, IT, Business Administration, or a related field. Qualification : Bachelors degree in Computer Science, IT, Business Administration, or a related field.

Job Title: Product Manager Location: Bangalore, India Mode of Work: Work from Office Industry: Information Technology Employment Type: Full-time Experience: 6-15 years of product management experience, preferably in the utilities sector Seniority Level: Senior Level Qualification: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field Job Function: Engineering Job Summary: We are looking for a highly skilled Product Manager to join our team. The Product Manager (PM) will play a critical role in driving the development, implementation, and optimization of applications. You will act as the bridge between technical teams and business stakeholders to ensure the product meets business goals, user needs, and the desired product-market fit. Key Responsibilities: Define the Product Strategy: Define and execute the product vision and strategy for applications in the utilities sector. Ensure product strategy aligns with business objectives and customer needs. Foster Strong Cross-Functional Collaboration: Work closely with business stakeholders, developers, and UX/UI designers to gather requirements and prioritize features. Collaborate with all teams to ensure seamless product development and timely delivery. Drive Product Innovation: Conduct market research and competitive analysis to identify trends, customer needs, and opportunities for innovation. Stay updated with emerging technologies and leverage them to enhance the product. Deliver High-Quality Products on Time: Create and maintain a product roadmap, ensuring alignment with business objectives and timely delivery of features. Ensure end-to-end release management and quality assurance before product launches. Enhance User Experience and Drive Adoption: Advocate for end-users by gathering feedback, conducting usability tests, and improving application features based on insights. Provide user training, support, and documentation to ensure effective usage of applications. Performance Metrics and Monitoring: Define and analyze KPIs to measure the success and adoption of applications. Continuously monitor application performance and user feedback to make informed decisions. Platform and Application Development Support: Assist in the design, development, and deployment of applications. Collaborate with technical teams to ensure scalability, security, and integration with existing systems. Integration & Automation: Assess current systems and workflows to identify opportunities for automation and integration to improve processes and product functionality. Documentation and Reporting: Create and maintain comprehensive documentation, including user guides, technical specifications, and release notes. Provide regular reports and updates to stakeholders regarding product progress, performance, and key metrics. Skills and Requirements: Functional Skills: Market Knowledge: Deep understanding of the utilities industry, including challenges, regulations, and emerging technologies. Technical Skills: Familiarity with low-code/no-code platforms (e.g., Mendix, OutSystems, Microsoft PowerApps) and integration with existing systems. Analytical Skills: Strong ability to interpret data, drive decision-making, and assess product performance. Communication: Excellent verbal and written communication skills for interacting with both technical and non-technical stakeholders. Agility: Experience with Agile methodologies, focusing on iterative development and delivery. Problem-Solving: Strong analytical and problem-solving abilities to troubleshoot issues and improve applications. Detail-Oriented: Ability to manage multiple projects while maintaining attention to detail in documentation and application functionality. Technical/Functional Competencies: Product Strategy: Define and execute the product vision and strategy for applications that meet customer needs in the utilities sector. Stakeholder Collaboration: Work with stakeholders to gather requirements and prioritize features. Platform Management: Evaluate and select platforms and technologies that meet business goals and ensure scalability and security. User Experience: Gather feedback, conduct usability tests, and iterate on features to improve overall user satisfaction. Roadmap Development: Create and manage a product roadmap to meet business objectives. Market Analysis: Conduct competitive analysis to understand trends and customer needs. Performance Monitoring: Analyze KPIs to measure product success and adoption. Desired Skills: Product Development: Assist with design, development, and deployment of applications to meet business needs. Cross-Functional Collaboration: Ensure smooth integration and functionality by collaborating with developers, designers, and stakeholders. Process Improvement: Identify opportunities to improve processes related to product development and management. User Engagement: Work closely with stakeholders to ensure the product meets user needs and expectations. Prototyping: Develop prototypes and MVPs (Minimum Viable Products) for early-stage testing and user feedback. Network with Industry Peers: Maintain a network of peers within the utilities sector to stay updated on trends and best practices. Be part of an innovative company focused on providing impactful solutions in the utilities sector. Work with cutting-edge technology to develop user-friendly applications. Career growth and opportunities for advancement in a dynamic work environment. Competitive compensation package. If you're passionate about leading innovative product development in the utilities sector, we want to hear from you! Apply now and help shape the future of application management. Qualification : Bachelor's or Master's degree in Computer Science, Information Technology, or a related field

Introduction As a Customer Success Manager (CSM) for the IBM Apptio line of products, you will be responsible for ensuring customers have a successful experience using the products, providing ongoing support, monitoring their usage, and identifying opportunities for upselling or cross-selling. You will serve as the primary point of contact for a portfolio of customers, addressing any issues or questions they have and ensuring their overall satisfaction with the product. Your Role and Responsibilities Cloud Savings Program Management: Plan, execute, and track new and existing customer Cloud Savings Programs across AWS and/or Azure. Discount Management: Lead discussions and manage customer commitment-based discounts across all savings instruments. Customer Business Analysis: Analyze customer business objectives and use the Apptio Cloudability / Kubecost platform to create insightful reporting, dashboards, and savings programs. Operational Reviews: Perform analysis and present regular operational reviews to both customers and Apptio leadership. Collaborate with Global Teams: Work with an internal global team to grow a strategically important part of the Apptio business. Cross-Product Insights: Partner with other Apptio domain experts to combine the full suite of Apptio products, generating insights across a customer s total IT spend. Voice of the Customer: Be the voice of the customer, advocating for their requirements with Product and Engineering teams. Customer Relationship Management: Build and nurture strong relationships with customers, ensuring ongoing success and satisfaction. Required Education Bachelor's Degree Required Technical and Professional Expertise 5+ years of industry experience in relevant fields. Good understanding of Kubernetes and hold CKA Certification. Hands-on experience with a cloud vendor (AWS, Azure, or GCP), with certifications like AWS Practitioner or Azure AZ900. Proven ability to plan, execute, and track customer Cloud Savings Programs across CSPs. Deep knowledge of rate optimization at AWS (e.g., Savings Plans, Reserved Instances). Track record of increasing FinOps maturity within customer environments. Demonstrated ability to break down complex problems into sub-tasks and track outcomes effectively. Experience in customer-facing roles such as consulting, customer success, or equivalent. Proven ability to lead discussions and manage customer s commitment-based discounts across various savings instruments. Skilled at analyzing customer business objectives and using the Apptio Cloudability / Kubecost platform to build reporting, dashboards, and savings programs. Excellent communication skills both verbal and written across technical and non-technical contexts. Preferred Technical and Professional Experience AWS Certified Solution Architect - Associate or higher (or equivalent knowledge). Strong relationship-building skills with both customers and co-workers. Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations. About the Business Unit IBM Software integrates core business operations with intelligence, from machine learning to generative AI, helping organizations become more responsive, productive, and resilient. IBM Software aids clients in putting AI into action to create real value with trust, speed, and confidence. It is instrumental in fields such as digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to leverage data, as AI's value is directly tied to the quality of data. IBM s AI and data platform scales and accelerates the impact of AI with trusted data and provides leading capabilities to train, tune, and deploy AI across business. IBM s hybrid cloud platform offers one of the most comprehensive approaches to development, security, and operations across hybrid environments, providing a flexible foundation for leveraging data, wherever it resides, to integrate AI into business processes. If you are passionate about driving customer success and want to play a key role in helping organizations optimize their cloud savings and accelerate their digital transformation, join IBM Apptio and be part of our dynamic, innovative team. This job description outlines the essential responsibilities and qualifications for the Customer Success Manager (CSM) - Apptio Products role, offering an excellent opportunity for professionals interested in cloud savings, customer success, and strategic growth.

At Jupiter, we know that money is always on our minds, but it often comes with a rollercoaster of emotions. That s why we are on a mission to help people improve their relationship with money. We are a financial services platform that leverages technology to provide seamless, user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit card, investments, or payments, it's all on Jupiter. Our goal is to simplify personal finance by cutting through complex banking jargon, offering smart spending insights, and providing innovative features to help users make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta (the founder of Citrus Pay), Jupiter was born from the idea of creating a customer-centric personal finance experience, just like other industries such as food and entertainment. After our launch in 2021, we saw rapid growth, with a waitlist of over 100,000 eager users and reaching 1 million users within 10 months. Today, Jupiter is trusted by 2.7 million+ users. Our Insights feature automatically tracks and analyzes spending across accounts, providing actionable insights. Our Edge CSB Bank RuPay credit card is loved for its unique transparent design and rewarding features. Moreover, our No-Penalty SIP and Daily SIP at Rs 10 have made investing easier for over 100,000 users. We believe in harnessing cutting-edge technology, data analytics, and building a team of passionate individuals who share our vision of a more accessible, transparent, and inclusive financial ecosystem. And now, we re looking for people like you to join us. Who We're Looking For We are looking for a motivated and well-spoken Jr. Corporate Sales Manager to join our Corporate Salary team. You will play a key role in developing new corporate leads, understanding customer needs, and ensuring a smooth sales process. If you re someone who can close deals and meet targets, this role is for you. Roles and Responsibilities Previous experience in B2B Corporate Sales is preferred. Experience in fintech, insure-tech, employee benefits, corporate banking, or startup environments is a plus. Minimum 6 months of corporate sales experience required. Proficiency in Microsoft Excel. Fluent communication in English & Hindi (other regional languages are a plus). Strong organizational skills and ability to multitask effectively. Excellent phone and cold-calling skills. Exceptional customer service and relationship management skills. Ability to source sales via cold calls, emails, and lead follow-ups. Experience in lead generation, outbound calling, and customer need analysis. Ability to stay informed about competitor products and services. Closing sales and meeting sales targets. Location: Bangalore Note: MBA Freshers are also welcome to apply. What Is Needed for This Role Proficiency in cold calling, email outreach, and lead follow-ups. Ability to generate and qualify corporate leads. In-depth understanding of customers' needs and identifying sales opportunities. Developing and maintaining a sales pipeline. Demonstrating the features of products and services to customers. Achieving sales targets and closing deals. Opening Salary accounts for corporate employees. Why You Should Work With Us Ownership: We highly value individuals who take ownership and see projects through to completion. Problem-Solving: We love tackling meaningful challenges and creating experiences that delight customers. Culture Fit: We value individuals who can engage in healthy conflict and make decisions with confidence. We prioritize consent over consensus. Excellence: If you re driven by continuous learning, growth, and improvement in a dynamic environment, Jupiter is the place for you. Our Hiring Process We raise the bar with each hire and evaluate candidates based on passion, ambition, and skills. Here s what you can expect: The Intro: Our recruitment team evaluates applications to find the best fit based on skills and past experiences. Two-Way Street: An interview with the hiring manager to understand your interest in the role and your expectations. You ll also have the chance to ask questions, and assignments may be given. Culture Matters: We ensure the candidate is a cultural fit for Jupiter. It s also your opportunity to see if we align with your values. The Offer: If we find you re the right fit, we ll extend an offer to you!

Job Title: Senior ATE Test Engineer Manufacturing & Product Engineering Job Description: Intel is seeking a Senior ATE Test Engineer to drive the testability and manufacturability of integrated circuits from feasibility to high-volume production (HVM). The role involves developing and validating test methodologies, debugging functionality and performance issues, and optimizing test processes for yield and cost efficiency. The engineer will work closely with design, process development, fab, assembly, and manufacturing teams to ensure seamless production ramp-up and quality assurance. Key Responsibilities: Test Development & Debugging: Design, develop, and validate testability circuits and test flows for new products. Debug functionality and performance issues to root cause using Automatic Test Equipment (ATE). Interface with design, DFx (Design for Test, Debug, Manufacturing), and product teams to drive test development. Manufacturability & High-Volume Ramp (HVM): Collaborate with fab, assembly, test factories, and quality/reliability teams to enable smooth production ramp-up. Perform ATE device characterization, define datasheet specifications, and conduct yield analysis. Analyze early customer returns and drive test hole closure activities to enhance quality and reliability. Production Test Optimization: Drive test time reduction by analyzing fallout data and balancing product cost optimizations. Implement bin split and die-level cherry-pick (DLCP) strategies to optimize product supply. Ensure manufacturability through process and spec corner analysis to resolve yield issues before mass production. Hardware & Software Development: Develop and debug complex software programs for test conversion and test automation. Create and validate test hardware solutions for production testing. Optimize component production relative to quality and cost constraints. Qualifications & Experience: Educational Requirements: B.Tech/M.Tech in Computer Science, Electrical, or Electronics Engineering or related fields. Technical Expertise: ATE Test Engineering: Strong expertise in Automatic Test Equipment (ATE) development and debug. DFT & Test Methodologies: Knowledge of DFT architectures and methodologies including Analog DFT, JTAG, etc. Understanding of test engineering processes and tester debugging techniques. Debugging & Validation: Hands-on experience with design/validation and advanced debugging skills. Expertise in Advantest 93K, Teradyne Ultraflex, J750, and related test platforms. Manufacturing Process & Yield Analysis: Experience in yield analysis, bin splitting, and test time optimization. Ability to analyze process corners and drive manufacturing readiness. Soft Skills: Excellent problem-solving skills, teamwork, and communication. Strong interpersonal and planning skills for cross-functional collaboration. About Intel s Manufacturing & Product Engineering (MPE) Group: The MPE team is responsible for test development across Intel s product segments, contributing to 95% of Intel s revenue. The team delivers pre-production test suites and physical debug capabilities to enable high-quality, high-volume manufacturing. Intel s Commitment to Diversity & Inclusion: Intel is an equal opportunity employer that values diversity and welcomes applications from all qualified candidates. Intel offers a competitive compensation and benefits package, including: Competitive salary, stock options, and performance-based bonuses. Comprehensive health, retirement, and vacation benefits. Cutting-edge technology and career growth opportunities. Qualification : B.Tech/M.Tech in Computer Science, Electrical, or Electronics Engineering or related fields.

General Summary: Qualcomm is seeking an Engineering Graduate with strong communication and analytical skills to provide engineering support for IVI (In-Vehicle Infotainment) and ADAS (Advanced Driver Assistance Systems) customers. In this role, you will collaborate with Product Development Managers (PDMs) and engineering teams to address customer requirements and troubleshoot issues. Key Responsibilities: Provide engineering support to Qualcomm IVI/ADAS customers. Collaborate with PDMs and engineering teams to address customer requirements and resolve issues. Support and troubleshoot customer-reported issues in lab environments, drive tests, and certification processes. Perform root cause analysis of customer issues and provide feedback to the engineering team. Work with Linux kernel device drivers, stability, and boot architecture. Develop and support Android, QNX, and hypervisor-based platforms. Utilize debug tools related to memory, GDB, and coredumps. Work with Multimedia domains, including graphics, display, and video. Minimum Qualifications: Bachelor s degree in Engineering, Information Systems, Computer Science, or a related field. Programming proficiency in C, C++, and Java. Working knowledge of Python. Hands-on experience with Linux kernel development and device drivers. Experience in debugging and using tools like GDB, coredump analysis, and memory debugging. Familiarity with Android, QNX, and hypervisor-based environments. Equal Opportunity & Accessibility: Qualcomm is committed to equal opportunity employment and providing an accessible hiring process. Qualification : Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

Job Description: We are seeking a highly experienced and dynamic individual to manage and enhance the customer experience across all Titan brands through the effective implementation and management of the Net Promoter Score (NPS) program. This role requires a strategic mindset, strong leadership skills, and the ability to drive customer loyalty, improve satisfaction, and foster brand advocacy through actionable insights derived from customer feedback. Key Responsibilities: 1. Customer Feedback Management (CRM): Capture the Voice of Customer (VOC) across all touchpoints, engaging with business and brand SPOCs to finalize survey questionnaires. Deploy customized surveys to gather customer feedback and ensure timely setup and deployment. Conduct preliminary analysis of customer responses, particularly focusing on detractors, and extract actionable insights. 2. Analysis & Insights Generation: Analyze VOC data collected through the NPS tool and derive key insights for improving customer experiences and addressing pain points. Regularly track and report NPS scores for all brands, creating a comprehensive dashboard for management and key stakeholders. Provide timely and actionable insights to the business, focusing on customer pain points and product improvements. 3. Cross-functional Collaboration: Coordinate with various business divisions, especially the sales team, to share insights and drive customer experience improvements. Influence and govern effective detractor engagement strategies to facilitate customer winbacks. Work closely with divisions to track improvements in customer journeys and product quality resulting from VOC actionables. 4. Preventive Measures & Root Cause Analysis: Analyze VOC data to identify recurring issues, and collaborate with relevant divisions to implement preventive measures and eliminate root causes of customer complaints. Design and present actionable insights to address issues and enhance the overall customer experience. 5. Vendor & Tool Management: Liaise with NPS tool vendors to understand and document functional requirements, ensuring alignment with business needs. Collaborate with the legal department to create service agreements for vendors, and manage vendor relationships for seamless tool operations. Coordinate with internal teams for user acceptance testing (UAT) and ensure that new tool features meet functional requirements. Oversee the timely processing of invoices, vendor pay-outs, and ensure the adherence to contractual timelines for tool development and testing. 6. Reporting & Documentation: Maintain and deliver up-to-date reports and dashboards on customer feedback, with a focus on actionable insights. Document key VOC insights, preventive measures, and improvements made to address customer complaints. Job Requirements: Education: Graduation or Post-Graduation in a relevant field. Experience: Minimum 15+ years of relevant experience with a bachelor s degree, or 12 years with a Master s degree. Experience in CRM, customer feedback analysis, and NPS management. Behavioral Skills: Strong influencing and leadership skills Excellent problem-solving abilities Effective stakeholder management Conflict resolution and negotiation skills Ability to drive initiatives and inspire teams across functions Knowledge & Technical Skills: Deep understanding of the retail and service industry Expertise in Voice of Customer tools and methodologies Awareness of the latest technologies and ability to create CRM-specific solutions Proficient in Excel and CRM tools Tech-oriented with an aptitude for exploring new software solutions Key Performance Indicators (KPIs): On-time delivery of survey setup and deployment. Accuracy and timeliness of NPS score reporting and dashboards. Effective implementation of actionable insights to improve customer journeys and product quality. Reduction in complaints related to specific processes based on VOC analysis. Successful management of vendor relationships and adherence to tool development timelines. On-time and accurate processing of vendor payments and invoices. External Interfaces: CRM Tool Vendors Analytics Function IT Function Inbound Call Center Legal Function Business Divisions (especially Sales Team) Internal Interfaces: Various business divisions and departments for cross-functional collaboration Legal and IT departments for tool and vendor management

About Salesforce At Salesforce, we help companies leverage our powerful CRM platform and innovative technology solutions to drive digital transformation. With a commitment to personal and professional growth, we empower individuals to achieve business results while making a meaningful impact. As part of our rapidly growing SMB segment, we re looking for a dynamic Presales Solution Engineer to help shape the future of business technology. Position Overview This is an outstanding opportunity for an experienced Presales professional to collaborate with the Sales team and showcase Salesforce s capabilities in driving digital transformation for SMBs. The ideal candidate will be passionate about helping businesses unlock their potential through strategic use of technology, building meaningful solutions, and driving business outcomes. Your Impact Strategic Partnership: Work closely with Sales teams to foster relationships with prospects and existing customers, driving customer success and sales growth. Discovery Expertise: Lead outcome-driven conversations to deeply understand customer business requirements, uncover challenges, and guide discovery sessions. Solution Visionary: Co-create tailored solutions on the Salesforce platform, aligning short and long-term goals with the customer s digital transformation journey. Compelling Demonstrations: Design and deliver product demos, showcasing the versatility and impact of Salesforce solutions. Continuous Learning: Engage in training and certification programs to stay ahead of industry trends and enhance expertise. Field Feedback: Act as a liaison between customers, product teams, and enablement teams to provide valuable field insights that enhance product offerings. Trusted Advisor: Serve as an expert consultant, demonstrating the business value of Salesforce solutions to both technical and business leaders. Key Responsibilities Thought Leadership: Drive customer success and digital transformation through innovative solutions. Solution Building: Run discovery sessions, engage with business users, and design presentations, demonstrations, and prototypes. Roadmap Creation: Build roadmaps to clearly articulate how customers can evolve from their current state to their desired future state. Executive Communication: Present business value to managers and executives, making complex solutions understandable. Customer Engagements: Lead multiple customer engagements, balancing responsibilities and delivering impact. Collaboration: Be a collaborative team member who shares knowledge and supports others in delivering high-quality solutions. RFP/RFI Responses: Provide functional and technical responses to customer requests for proposals or information. What You Bring Experience: A minimum of 4+ years in presales or IT implementation, particularly in CRM or customer engagement solutions. Solution Selling Expertise: Strong experience in pre-sales and implementation, especially for enterprise customers. Business Analysis: Experience building business cases, return on investment analysis, and driving customer journeys. Cloud Knowledge: Understanding of Cloud Computing, SFA, Service & Support, Marketing, and Mobile solutions. Presentation Skills: Outstanding verbal and written communication skills, with an emphasis on needs analysis, business justification, and closing. Problem-Solving: Ability to think creatively and develop innovative solutions to meet customer needs. Ready to Join the Salesforce Team? If you re an innovative thinker with a passion for driving change and delivering impactful solutions, we d love to have you on our team to help shape the future of Salesforce-powered transformation. Qualification : A minimum of 4+ years in presales or IT implementation, particularly in CRM or customer engagement solutions.