Customer Service Representative Jobs in Pune

Sales Development Representative (SDR) Experience: 2 5 Years Education: BBA, BSc, BTech/BE, BCA, MSc, MTech, MBA/PGDM, MCA Location: Pune About the Role We are seeking a motivated Sales Development Representative to drive lead generation, build strong client pipelines, and support our global IT services business. The ideal candidate has experience in IT/SaaS sales, understands international markets, and thrives in a fast-paced, target-driven environment. Required Skills IT Sales / SaaS Sales Lead Generation Business Development Cold Calling Good to Have Email Marketing Cloud or Software Sales Excellent Communication Skills Key Responsibilities Proactively generate leads through cold calls, LinkedIn outreach, email campaigns, and networking. Qualify leads and nurture them through the sales funnel to create new opportunities. Schedule meetings, demos, and presentations for senior sales or technical teams. Maintain accurate CRM records and provide regular pipeline reports. Collaborate with marketing and delivery teams to align efforts and improve conversion rates. Clearly articulate complex IT services (cloud, AI, data, software development) to business leaders. Apply consultative selling techniques to understand client pain points and position IT services as value-driven solutions. Requirements 2 5 years of experience in inside sales or business development (IT services/SaaS preferred). Proven success in lead generation and pipeline development. Experience selling to North American and EU markets. Excellent verbal and written communication and presentation skills. Strong understanding of IT services (cloud, AI, data, software development preferred). Hands-on experience with CRM tools (Zoho, HubSpot, Salesforce, etc.). Self-motivated, target-driven, and comfortable working in a fast-paced environment. Qualification : BBA, BSc, BTech/BE, BCA, MSc, MTech, MBA/PGDM, MCA

Senior Executive Closing Location: Pune Company: Gera Developments Pvt. Ltd. Experience Required: 3 5 Years Department: Sales (Channel Partner Management) Employment Type: Full-time About Gera Developments: Gera Developments Pvt. Ltd. is a pioneering real estate brand known for innovation, quality, and trust. With landmark residential and commercial projects in Pune, Goa, and Bengaluru, Gera is driven by a mission to delight customers through thoughtful design, long-term value, and exceptional customer experiences. Role Overview: As a Senior Executive Closing, you will play a crucial role in managing and converting leads from Channel Partners (CPs) across East & West Pune. You will be responsible for meeting sales targets, driving successful deal closures, ensuring seamless customer experiences, and contributing to the overall profitability of the sales channel. Key Responsibilities: Sales & Conversions Responsible for meeting monthly/quarterly sales targets through the CP network. Ensure effective lead conversion from channel partners and follow through until successful closure. Achieve channel revenue and profitability goals through focused sales initiatives. Channel Partner Management Work closely with assigned Channel Partners to generate, track, and convert leads. Conduct regular follow-ups, site visits, and closing meetings to drive performance. Analyze current channel trends and recommend strategies for improvement. Customer Experience Deliver a top-tier customer experience at the point of sale, enhancing brand value. Understand customer needs deeply and recommend appropriate product options from the portfolio. Manage objections, negotiations, and ensure customer satisfaction through transparent communication. Relationship Management Build and maintain strong, long-term relationships with existing customers to drive repeat business and referrals. Maintain a healthy pipeline of prospects and customer intelligence. Process & Systems Ensure strict adherence to internal sales processes, documentation, and reporting. Utilize CRM systems (Salesforce) and SAP for lead tracking, closure updates, and reporting. Candidate Profile: Education: MBA in Marketing or equivalent degree. Experience: 3 to 5 years of relevant experience in real estate sales, specifically working on residential and commercial projects. Prior experience in channel partner sales, negotiations, and closings is a must. Skills & Competencies: Excellent negotiation and deal-closing skills. Strong communication and presentation abilities. Fluent in English, Hindi, and Marathi. Presentable, confident, and customer-focused. Proficient in Salesforce, SAP, and Microsoft Office tools. Personality Fit: Young, dynamic, and results-driven Passionate about exceeding targets Self-starter with a strong sense of ownership Comfortable working in a fast-paced, performance-driven environment Work with one of Pune s most trusted and innovative real estate brands Collaborative and growth-focused work environment Competitive compensation with performance-based rewards If you love OUTDOING , this is the place to be! Qualification : MBA in Marketing or equivalent degree

Receptionist cum Administrative Executive Location: Pune Experience: 3 7 years Education: Any Graduate Job Type: Full-Time Job Overview We are seeking a highly organized and professional Receptionist cum Administrative Executive to manage our office front desk and provide administrative support. The ideal candidate will be the first point of contact for guests, customers, and employees, while also handling various administrative tasks such as travel booking, vendor management, and office operations. Key Responsibilities Reception & Front Desk Management: Maintain a neat and well-organized reception area. Greet guests, customers, and employees with professionalism and courtesy, directing them to the appropriate person or department. Manage and route incoming phone calls effectively. Provide excellent customer service by addressing inquiries and resolving issues promptly to ensure a positive experience for all visitors and callers. Handle mail and deliveries by receiving, sorting, and distributing them accurately. Manage office security by following safety procedures, controlling access via the reception desk, and issuing visitor badges. Administrative Support: Monitor office supplies inventory and ensure timely procurement within budgetary constraints. Gather, compile, and prepare data for necessary reports as needed. Maintain accurate filing and documentation. Ensure compliance with company policies and procedures in daily operations. Coordinate internal meetings and office events, including contacting employees for event participation. Manage employee leave and attendance records. Facility & Vendor Management: Coordinate travel bookings (domestic and international) for employees. Oversee facility maintenance activities and manage vendors (e.g., electricians, cleaners). Coordinate courier deliveries, ensuring proper tracking and timely receipt. Ensure basic cleanliness and hygiene of office premises. Other Responsibilities: Provide general administrative support to all teams as requested. Work closely under the guidance of the Manager to support day-to-day office functions. Skill Requirements Minimum 3 years of experience in an administrative or receptionist role. Graduation or Diploma in any relevant field. Proficient in MS Office Suite, particularly MS Word and MS Excel. Familiarity with office equipment like printers and fax machines. Excellent written and verbal communication skills. Strong telephone etiquette and professional demeanor. Resourceful, proactive, and able to multitask efficiently. Strong time-management and organizational skills, with the ability to prioritize tasks. Ability to propose new ideas and contribute to improving office processes. Analytical mindset with good problem-solving abilities. Qualification : Any Graduate

Job Title: Executive Debt Management Services (Settlement & Waiver) Location: Pune Experience Required: 2 3 years Department: UNPL Field Company: Bajaj Finance Ltd. Job Purpose We are looking for a motivated and results-driven professional to join our Debt Management Services team in the Settlement and Waiver Unit. This role is focused on achieving collection targets, managing roll-back cases, and ensuring compliance and operational efficiency. Key Responsibilities Achieve monthly and quarterly collection targets. Focus on recovery in Personal Loan (PL) roll-back cases. Ensure timely and accurate documentation and feedback on collection activities. Address and comply with audit requirements. Maintain adequate "Feet on Street" availability across pools and segments. Define and monitor productivity parameters for Agencies and DMAs; conduct weekly performance reviews with collection executives. Conduct background and reference checks for newly appointed agencies and DMAs. Continuously evaluate and assess agency and DMA performance. Identify training needs and support skill development for Collection Executives. Perform random field visits to customers for feedback and quality assurance. Required Skills & Qualifications Strong people management and leadership abilities. Proven track record of achieving targets and driving results. Excellent communication and negotiation skills. High levels of self-motivation and ownership. Ability to work in a fast-paced, performance-driven environment. Strong relationship-building skills and a proactive attitude. Clarity of thought, perseverance, and a positive, affirmative approach. Basic computer proficiency.

Senior Business Support Specialist Location: Pune Department: Customer Operations Technical Support Job Type: Full-Time About Entrata Founded in 2003 by a group of innovative college students, Entrata has grown into a global leader in property management software. Our award-winning platform supports property owners, managers, and residents through a comprehensive suite of tools, including rent payments, leasing, maintenance, marketing, insurance, and communication solutions. With over 2,200 team members across the U.S., India, Israel, and the Netherlands, Entrata combines the energy of a startup with the reliability of an established enterprise. Our culture thrives on innovation, transparency, and bold thinking. We are committed to creating a better living experience for everyone, everywhere. Role Overview We are seeking a Senior Business Support Specialist to serve as a semi-technical expert for a specific product suite within our platform. This role involves in-depth technical analysis, advanced ticket resolution, proactive incident management, and strategic collaboration with product and engineering teams. You will act as an escalation point for complex issues, drive operational improvements, mentor other team members, and ensure high-quality support delivery. This position requires technical acumen, problem-solving skills, and a drive for continuous improvement. Key Responsibilities Serve as the subject matter expert and primary escalation point for complex technical issues within a product suite. Analyze incident trends and perform root cause analysis (RCA) to recommend product and process improvements. Create and maintain knowledge documentation including step-by-step resolutions, screen captures, and video tutorials. Collaborate closely with product and engineering teams to address systemic issues and influence future enhancements. Lead resolution efforts for high-impact or major incidents and coordinate cross-functional responses. Mentor and guide support team members, providing training on incident patterns and RCA best practices. Act as a strategic partner for product suite leaders, offering proactive technical guidance and insights. Uphold high support standards and take ownership of delivering excellent results. Demonstrate strong commitment to the Entrata brand through high-impact, solution-focused interactions. Required Qualifications 3+ years of hands-on experience in technical/functional support, implementation, or production support roles. Proven experience performing incident analysis and identifying opportunities for proactive improvement. Strong technical and business application understanding with a fast learning curve for new technologies. Ability to work effectively in a dynamic, matrixed environment. Exceptional communication skills with a collaborative, team-first approach. Experience in creating training resources such as video tutorials and documentation. High accountability and a goalkeeper mindset in maintaining quality and reliability. Preferred Qualifications Bachelor s degree in Information Systems, Computer Science, or related field. Excellent analytical and troubleshooting skills with a customer-first mindset. Demonstrated experience implementing proactive support interventions and scalable processes. Growth-oriented mindset with a track record of supporting high-growth organizations. Strong presentation skills to communicate insights and patterns to stakeholders. Experience working closely with product, engineering, training, and customer success teams. Nice to Have Experience supporting live services or business applications using PHP and MS SQL Server. Familiarity with enterprise-level customer support environments. Ability to use data trends to improve customer experience and product reliability. Work with a globally recognized leader in proptech Be part of a collaborative, high-impact team Opportunities for career growth and learning Dynamic work environment with a focus on innovation and excellence Qualification : Bachelors degree in Information Systems, Computer Science, or related field

Job Title: Customer Service Officer Department: PDM Domestic Business Location: Pune Experience Required: 2 to 6 Years Qualification: Graduate / Master s Degree (Mandatory) Certifications: MDF Certified (Preferred), NISM (Desirable) Reports To: Branch Head / Regional Customer Service Lead Role Overview: The Customer Service Officer acts as a vital link between the AMC and investors by ensuring exceptional service delivery, complaint resolution, transaction processing, and regulatory compliance. This role involves managing walk-in clients, coordinating with registrars (R&T agents), and supporting the field sales team to strengthen client relationships and improve overall investor experience. Key Responsibilities: Customer Interaction & Support Handle walk-in investors with professionalism and a service-first approach. Promptly respond to investor queries, complaints, and requests across mutual fund products. Assist clients in processing transactions including Purchase, Redemption, Switch, SIPs, and Special Products. Transaction Processing & Coordination Coordinate with R&T agents (Registrar & Transfer Agents) to ensure timely and accurate resolution of investor requests. Ensure adherence to SEBI-prescribed cut-off timings and accurate documentation. Sight credits in bank accounts for reported transactions and validate cash flows. Reporting & Regulatory Compliance Prepare and maintain accurate Daily MIS, Monthly Reports, Time Stamping Register, and Daily Transaction Report (DTR). Submit High-Value Transaction Reports and other regulatory reports in a timely manner. Stay updated with the latest SEBI guidelines and internal compliance procedures. Product Knowledge & Communication Stay informed about SBIMF product offerings, market movements, and mutual fund regulations. Educate investors on product features, regulatory norms, and documentation requirements. Draft and review investor communication content in a clear, accurate, and professional manner. Sales Support & Branch Operations Support the field sales team in ensuring clients receive smooth service post-sales. Contribute to branch-level investor engagement programs and awareness initiatives. Maintain an environment of operational excellence and risk control at the customer touchpoint. Key Skills & Competencies: Technical Skills: In-depth understanding of mutual fund operations and SEBI regulatory norms Familiarity with R&T coordination and transaction processing workflows Proficiency in MIS preparation, record keeping, and compliance reporting Behavioral Competencies: Excellent verbal and written communication skills Customer-centric mindset with a proactive problem-solving approach Strong attention to detail and commitment to process integrity Ability to multi-task and prioritize under time-sensitive environments Team-oriented with a collaborative working style Mandatory Requirements: Graduate or Postgraduate in any discipline 2 6 years of customer service experience in mutual fund or BFSI sector Knowledge of SEBI regulations and mutual fund products Excellent communication and investor handling skills Desirable Profile: NISM Certification (especially Series V-A: Mutual Fund Distributors) Experience in a mutual fund branch / R&T / back-office operations Familiarity with handling large volume transactions and investor footfalls Strong drafting ability for investor communication and regulatory correspondence Job Summary: The Customer Service Officer plays a pivotal role in delivering high-quality service at the branch level, ensuring smooth transaction processing, investor satisfaction, and compliance with regulatory norms. This role contributes directly to investor retention, brand credibility, and seamless operational flow for SBIMF's Pune branch. Qualification : Graduate / Masters Degree (Mandatory)

Position: Deputy Manager SQI (MG3) Location: Pune Experience Required: 8 to 15 years Job Summary: We are seeking a seasoned Deputy Manager (MG3) to lead the Supplier Quality Improvement (SQI) function for Electrical & Electronics parts. This role involves driving supplier development, implementing IEC standards, conducting type testing, and spearheading quality and cost optimization projects. The position also offers cross-functional support to Kirloskar New Energy BU and Kirloskar Electrical & Electronics BU. Key Responsibilities: Supplier Quality Improvement (SQI): Manage SQI activities for Electrical & Electronics parts in new product development. Drive supplier process improvement initiatives and implement best practices. Conduct supplier evaluations, audits, and participate in the selection process. New Product Development & Type Testing: Lead vendor development for new parts aligned with product requirements. Study, interpret, and apply IEC standards to ensure compliance. Supervise and coordinate type testing of components to validate design integrity. Strategic Projects: Lead and contribute to critical quality improvement projects aimed at reducing warranty costs. Drive cost-saving initiatives without compromising quality standards. Provide SQI support across other business units GEE, Kirloskar New Energy BU, and Kirloskar Electrical & Electronics BU. Desired Candidate Profile: Bachelor s degree in Electrical, Electronics, or related Engineering discipline. 8 15 years of hands-on experience in supplier quality, vendor development, and component validation. Strong knowledge of IEC standards and experience with type testing protocols. Proven track record in quality improvement and cost reduction projects. Ability to work cross-functionally and manage multiple stakeholders. Key Skills: Supplier Quality | Electrical & Electronics | New Product Development | Vendor Development | IEC Standards | Type Testing | Quality Improvement | Cost Reduction | Warranty Analysis | Process Audit | SQI Qualification : Bachelors degree in Electrical, Electronics, or related Engineering discipline

Branch Operations Executive Location: Pune Experience: 2-3 Years Openings: 2 About the Role: As a Branch Operations Executive, you will be a vital support for our pan-India branch network, reporting directly to a Senior Manager. This individual contributor role focuses on providing essential Management Information System (MIS) support, driving performance metrics, and ensuring seamless communication between branches and various Head Office stakeholders. Your meticulous attention to detail and ability to transform data into actionable insights will be key to success. What You'll Do: Daily Performance Tracking: Provide branches with crucial daily MIS updates to drive Issuance and S2S (Service-to-Sales) performance. Opportunity Analysis: Support branches by analyzing walk-in and outcall data to identify and capitalize on new business opportunities. Coordination & Collaboration: Act as a central point of contact, coordinating regularly with Area Operations Heads (AOH) and Territorial Operations Heads (TOH), as well as other Head Office departments (Ops, HR, IT, etc.) for various MIS, reports, and other requirements. Feedback & Reporting: Collating issuance-related feedback from stakeholders and preparing comprehensive monthly dashboards and presentations for senior management reviews. Key Performance Support: Track and share daily BOD (Beginning of Day) pending details related to issuance with all relevant stakeholders. Provide End of Day (EOD) updates on New Business (NB) pending cases. Assist branches with surrender retention efforts in coordination with the Head Office BCT team. Data Management: Manage branch mapping and headcount details, sharing updates with allied departments monthly or as changes occur. System Updates: Facilitate monthly outcall data uploads to Ubona after coordinating with the HO S2S team. Ad-hoc Reporting: Fulfill any other ad-hoc MIS requirements from Senior Management. What We're Looking For: Experience: 2-3 years of experience, specifically in MIS management or a similar data-driven operational support role. Education: A Graduate degree from a recognized institution. Skills & Competencies: Strong Process Orientation: Ability to adhere to and improve operational workflows. Exceptional Attention to Detail: Meticulous in data handling and report generation. Effective Communication: Clear and concise in written and verbal interactions with various stakeholders. Customer & Consumer Engagement: An understanding of providing excellent support in a dynamic environment. Proficiency in MS Office tools, especially Excel, for data analysis and reporting. Strong Interpersonal and Relationship Building skills for effective collaboration. Qualification : A Graduate degree from a recognized institution.

Job Title: Associate Renewal Sales Representative Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we do business. We re an award-winning, culturally diverse, and inclusive organization where innovation, community, and balance matter. Our teams celebrate each other s success and support one another every step of the way. We believe that empowered employees deliver empowered results and we never stop evolving. We help our customers become Autonomous Digital Enterprises by freeing up time, space, and resources to focus on what matters most. The Opportunity BMC is looking for a motivated Associate Renewal Sales Representative to join our high-performing Renewals team. In this role, you will play a key part in supporting renewal operations through quote preparation, contract analysis, and collaboration with cross-functional teams. It s a role built for someone with strong analytical and Excel skills who s eager to learn, grow, and eventually move into a full Renewal Sales position. If you're passionate about data, automation, and creating a seamless customer experience this is your launchpad. Key Responsibilities Prepare timely, accurate renewal quotes for customer contracts 90 120 days before expiration. Review contracts to validate pricing, ensure compliance with commercial/legal terms, and identify key renewal insights. Leverage Excel (pivot tables, formulas, Power Query) and data visualization to build dashboards and track trends. Use AI tools and automation platforms to streamline workflows and support SOP development. Collaborate internally on pricing, customer value messaging, and contract positioning strategies. Maintain Salesforce.com (SFDC) records to ensure pipeline accuracy and data hygiene. Conduct revenue analysis to validate billing, revenue recognition, and account alignment. Submit accurate order documentation for processing and invoicing. Build strong relationships with internal teams across Sales, Legal, Finance, Rev Rec, Order Services, and Customer Success. Track and analyze non-renewals, including reasons for churn and recovery opportunities. Contribute to bi-weekly forecast reporting and offer actionable, data-driven recommendations. Develop a solid understanding of BMC s product and service offerings to support renewal conversations. Proactively support strategic account planning by using insights to help drive customer retention. What You Bring 2+ years of experience in Sales, Renewals, Customer Success, or a similar role (preferably in SaaS/software). Advanced skills in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, charts, Power Query). Experience in data analytics, trend analysis, and building reports or dashboards. Familiarity with AI tools or automation platforms to improve efficiency. Strong knowledge of contract structures, pricing models, and renewal processes. Experience with Salesforce.com, Zuora, or similar CRM/quote-to-cash systems (a plus). Excellent attention to detail, organization, and multitasking abilities. Effective communication skills, both written and verbal. Ability to work independently and as part of a cross-functional, global team. Willingness to support global time zones (EMEA, APJ, NA) when needed. Growth Path This role offers a clear career path into a Renewal Sales Representative position. High performers will: Take ownership of renewal quotas and customer accounts Lead customer negotiations and value-based conversations Receive mentorship from senior sales leaders Participate in enablement programs focused on strategic selling and commercial acumen A global team of 6,000+ talented professionals A culture that supports individuality, inclusion, and growth Opportunities to work with cutting-edge tools and enterprise customers A strong focus on career development and internal mobility That s okay at BMC, we value curiosity, growth, and diversity. If you re excited about this opportunity, we encourage you to apply. BMC is proud to be an equal opportunity employer.

Position: Specialist, Patient Experience Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients but often it doesn t. At Zocdoc, we re changing that by giving power to the patient. We ve built the leading healthcare marketplace across all 50 states, enabling patients to find and book in-person or virtual care with ease. By empowering patients with choice and transparency, we aim to raise quality and lower costs in healthcare. Your Impact: As a Patient Experience Specialist, you ll create magical moments that connect patients to Zocdoc s mission. Your proactive problem-solving and empathetic approach will ensure a seamless, supportive experience for patients navigating healthcare. You ll thrive in a collaborative culture, delivering top-tier customer service that inspires continued trust and advocacy. You ll Enjoy This Role If You Are: A natural optimist with empathy and enthusiasm for solving problems and building genuine customer connections. A team player who thrives in a collaborative and fun environment. Driven to deliver outstanding customer service experiences that make a lasting positive impression. Adaptable and eager to learn new techniques and systems. Day-to-Day Responsibilities: Support patients via chat, email, and phone to ensure a smooth Zocdoc experience. Multitask by managing multiple patient requests simultaneously. Use problem-solving skills to answer questions and help patients secure needed appointments. What Success Looks Like: Demonstrating initiative, resourcefulness, and attention to detail with a strong sense of ownership. Communicating clearly and effectively, thriving in both independent and team settings. Delivering top-notch customer service (service industry experience a plus). Quickly adapting and excelling in a fast-paced environment. Sharing a passion for improving lives through technology. Benefits: Join a smart, supportive, and mission-driven team. Competitive compensation and medical insurance. Daycare/creche facility for kids. Corporate wellness programs including Headspace. Cellphone and Wi-Fi reimbursement. Competitive parental leave. Annual sponsored health checkups. Sabbatical leave for employees with over 5 years at Zocdoc. About Zocdoc: Zocdoc is the nation s leading digital health marketplace, helping millions of patients find, compare, and book care easily. Founded in 2007 with a mission to empower patients, Zocdoc is committed to diversity, equity, and inclusion, building a collaborative team that reflects the communities we serve. We are proud to be an equal opportunity employer.

Position: Provider Data Operations Senior Associate Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients, but often it doesn t. Zocdoc empowers patients by offering the leading healthcare marketplace to easily find and book care across specialties and insurance plans nationwide. Our goal is to make healthcare consumer-friendly, driving quality up and prices down. Your Impact: As a Senior Provider Data Operations Associate, you will be the guardian of Zocdoc s data ecosystem managing, structuring, and analyzing large volumes of data to ensure accuracy and integrity. You'll transform raw data into strategic insights that drive decision-making and continuous improvement. By leveraging AI tools, JavaScript, and SQL, you ll optimize workflows and scale operational processes across product and operations teams. Day-to-Day Responsibilities: Use AI prompts to improve workflow efficiency. Develop and maintain automation scripts using Google Apps Script and JavaScript. Troubleshoot and optimize scripts to enhance functionality and scalability. Extract, manipulate, audit, and analyze data using SQL. Generate actionable insights from various dashboards. Support product decisions with data-backed research and cross-functional collaboration. What Makes You Successful: Bachelor s degree with good academic standing (minimum 60% in 10th/12th/graduation). 3-4+ years of relevant work experience. Proven experience using AI tools for automation. Advanced skills in Microsoft Excel and Google Sheets, including Google Apps Script. Working knowledge of JavaScript and comfort with web-based tools. Understanding of Python and expertise in SQL is a plus. Strong communication skills to translate technical and non-technical information. Ability to manage multiple tasks in a fast-paced environment with a strong sense of accountability. Experience in US healthcare or healthcare technology is a bonus. Benefits: Work with a smart, supportive, and collaborative team. Competitive salary and medical insurance. Perks such as catered lunches, Ping Pong, daycare facilities, and wellness programs. Cellphone and Wi-Fi reimbursements. Competitive parental leave and sabbatical after 5 years. Annual sponsored health check-ups. Certified Great Place to Work (2024-2025). About Zocdoc: Zocdoc is the leading digital health marketplace in the US, connecting millions of patients with nearby, in-network healthcare providers. Founded in 2007, Zocdoc s mission is to empower patients with choice and transparency. We value diversity, collaboration, and innovation, striving to build a better healthcare experience for all. Qualification : Bachelors degree with good academic standing (minimum 60% in 10th/12th/graduation).

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Job Title: Service Desk Specialist (Licensing / Order Management) Company: Druva Location: Pune, Maharashtra, India About Druva: Druva empowers organizations with cyber, data, and operational resilience through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Our platform simplifies data protection, streamlines governance, and delivers actionable insights to accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates infrastructure complexity and management costs, enabling data resilience across multiple geographies and clouds. About the Role: We are seeking a skilled Service Desk Specialist to join our Licensing and Order Management team. This role involves managing product licenses, troubleshooting customer issues, and coordinating with global sales and finance teams to ensure seamless customer entitlement and satisfaction. The ideal candidate is customer-focused, process-driven, and capable of multitasking efficiently in a dynamic environment. Desired Skills & Experience: 4+ years of experience in Service Desk or similar customer-facing roles, preferably within a product company. Excellent phone etiquette, with strong written and verbal communication skills. Proficiency in MS Office applications is a plus. Experience working with software licensing processes. Familiarity with Order-to-Cash processes is advantageous. Exposure to AWS cloud, backup, and storage technologies is a plus. Ability to multitask efficiently and adhere to defined processes. Experience in running scripts to extract data from various databases is desirable. Familiarity with Salesforce and Google Workspace applications is preferred. Key Responsibilities: Generate and deliver product licenses to Druva prospects, channel partners, and customers. Troubleshoot and resolve licensing-related customer issues. Collaborate with global Sales and Finance teams to resolve entitlement and billing discrepancies. Create Proof of Concept (POC) server instances on AWS following documented processes. Contribute to process design, optimization, and continuous improvement initiatives. Support retention of support contracts by delivering excellent customer service. Participate in customer experience improvement programs. Provide Service Desk coverage during assigned hours within a 24x5 operational framework. Proactively identify gaps, suggest improvements, and notify customers within defined SLAs. Manage proactive support queries and communicate updates spontaneously. If you thrive in a fast-paced, customer-focused environment and are passionate about driving operational excellence, Druva offers an exciting opportunity to be part of a global leader in data resilience.

Job Title: Associate Renewal Specialist Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations with the Data Resiliency Cloud the industry s first and only at-scale SaaS solution. Druva simplifies data protection, governance, and visibility, eliminating complex infrastructure costs while delivering data resilience across multiple geographies and clouds. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva accelerates organizations journey to the cloud. Role Overview: The Associate Renewal Specialist will support the Renewals team by preparing quotes, assisting Field Account Executives, and ensuring accurate and timely renewal documentation. This role acts as a liaison between Renewals, Sales, Sales Operations, and Deal Desk teams to streamline renewal processes and accelerate deal closures. Key Responsibilities: Prepare renewal quotes and assist Renewal Specialists in the sales process. Support Field Account Executives by documenting renewal opportunities and preparing necessary paperwork. Cross-check completed deals for accuracy in SalesForce to improve renewal velocity. Facilitate communication and coordination among Renewal Specialists, Sales, Sales Operations, and Deal Desk. Maintain accurate records of renewal requests, quotes, approvals, contracts, and other relevant documents. Proactively contact Renewal Specialists ahead of future renewals to begin paperwork and prepare renewal activities. Monitor renewal quote uploads to the automation platform and track progress to identify delays or exceptions. Ensure renewal paperwork and contracts are completed accurately and timely, adhering to company policies. Qualifications: 6 months to 2 years of relevant experience in Sales, Sales Operations, Sales Development, or Renewals preferred. Bachelor s degree required; MBA is a plus. Knowledge of sales or technology industries is advantageous. Understanding of subscription and SaaS business models is a strong plus. Excellent written and verbal communication skills. Proficient with Microsoft Office or Google Workspace. Familiarity with Salesforce or similar CRM tools preferred. Willingness to work split shifts overlapping India and USA time zones. Note: This role is based in Pune and requires night shift availability. Qualification : Bachelors degree required; MBA is a plus.

HR & Administrative Assistant | Pune Job Description We are seeking a proactive and detail-oriented HR & Administrative Assistant who can take initiative in creating and leading their own team. You will play a vital role in executing R&D initiatives, understanding client needs, analyzing international markets, and supporting company-wide HR and administrative functions. Key Responsibilities Support R&D projects by researching and analyzing client needs and international market trends. Assist in developing and implementing company policies, objectives, and HR initiatives. Build and manage a motivated HR and administrative team. Provide strategic input to improve workflow and administrative efficiency. Manage communication and coordination within teams to ensure timely task completion. Utilize MS Office tools proficiently and engage effectively across all social media platforms. Understand the urgency of tasks and anticipate the needs of managers and teams. Maintain detailed records and documentation with a high degree of accuracy. Qualifications & Requirements Minimum 3 years of experience in HR, administration, or related roles. Excellent verbal and written communication skills. Strong organizational skills with high attention to detail. Proficient in MS Office suite (Word, Excel, PowerPoint) and knowledgeable about social media platforms. Ability to work independently and lead a team effectively. Ability to anticipate and respond to management and organizational needs proactively. Opportunity to develop and lead your own HR & administrative team. Work in a dynamic environment focused on innovation and growth. Collaborate with cross-functional teams on impactful projects. Competitive salary and career advancement opportunities. Location: Pune Job Type: Full-time Experience: 3+ years Industry: Human Resources / Administration / R&D

Job Title: Business Development Executive Job Summary We are seeking a passionate and dynamic Business Development Executive to join our sales team. The ideal candidate will be responsible for generating leads, making sales calls, building client relationships, and consistently meeting or exceeding sales targets. Objectives of the Role Build business by identifying, qualifying, and selling to potential clients. Develop and maintain strong relationships with clients to ensure repeat business and customer satisfaction. Key Responsibilities: Identify new business opportunities by researching prospects and analyzing market trends. Establish and maintain client relationships by understanding their needs and offering effective product or service solutions. Actively seek out new sales opportunities through cold calling, networking, and social media. Set up and attend meetings with potential clients to understand their needs. Deliver product or service presentations tailored to client requirements. Prepare regular reports on sales performance and pipeline status. Collaborate with internal teams to align sales efforts with overall goals. Participate in industry events, exhibitions, or conferences as needed. Negotiate and close deals, addressing objections or concerns effectively. Gather feedback from clients and share insights with internal teams. Required Skills & Qualifications: Proven experience in a Business Development or similar sales role. Basic understanding of the IT sector. Proficiency in English. Strong knowledge of MS Office tools. Quick learner with a passion for sales. Self-motivated and goal-oriented. Strong presentation skills. Ability to build and manage client relationships.

Join the Entrata Team: Be a Part of Transforming Property Management Position: Back Office Executive Location: Pune, India / Remote At Entrata, we re not just rewriting the book on property management we re completely reimagining it. From our humble beginnings in 2003, created by visionary college students, we ve grown into a global leader in the property tech industry. Our award-winning software suite has revolutionized everything from rent payments to leasing, maintenance, insurance, and beyond. Today, we re proud to serve property owners, managers, and residents worldwide, and we need bright minds like you to help us grow. Who We Are: We re a diverse, innovative global team of 2200+ people across Utah, Texas, India, Israel, and the Netherlands. Whether you're in an office or working remotely, at Entrata, we believe in transparent communication, boldness, and excellence. Our commitment to reshaping the property management experience drives everything we do, and we re looking for driven professionals like you to join us on this exciting journey. What You ll Do: As a Back Office Executive, you will be at the heart of our operations, ensuring that the behind-the-scenes processes run smoothly. From data entry to analysis, your attention to detail and problem-solving skills will help Entrata maintain its high standards of efficiency and excellence. Data Mastery: Review, verify, and update source materials for accuracy. You ll enter and record data, update records, and keep things running efficiently. Process Improvement: Keep an eye on best practices, continuously improving processes and communicating changes to the team. Fast-Paced Execution: Meet key performance metrics like working hours, CPA, absenteeism, and defect rate. Deliver results even in a high-pressure environment. Collaboration & Communication: Keep the team informed and engaged. Regular updates, scrums, and emails ensure smooth communication across all departments. Trend Spotting: Dive deep into data, analyze trends, and generate insights that drive actionable results. You ll use your analytical skills to make sure we re on track. Project Ownership: Manage your own tasks and projects, balancing deadlines with quality execution. What You Bring: Education & Experience: A graduate in any field, with 1-4 years of back-office or corporate experience. Bill processing experience is a bonus. Attention to Detail: You re meticulous about accuracy and data integrity no detail goes unnoticed. Technical Skills: Basic proficiency with MS Office (Excel is a must) and computer operations. Advanced Excel skills will set you apart. Problem-Solving Mindset: You love diving into challenges, identifying solutions, and making an impact. Adaptability: You re a self-starter who thrives with minimal direction and can quickly adapt to new systems and changes. Team Player: You re a professional who works well independently and as part of a team. You bring your positive attitude and energy to everything you do. Communication Skills: Strong business communication skills in English (both written and verbal) are essential to your success. Shifts: Ready to work night shifts or even 24/7 if needed. Flexibility is key! Bonus Points For: Client Services: Experience in delivering value-added services to clients and businesses. Training: Ability to evaluate training needs and help improve soft skills and process understanding within the team. Advanced Excel & Testing: Advanced Excel skills, or certification in manual/automated testing, will be a bonus! Career Growth: A Be valued, Create value approach to personal and professional development. Work-Life Balance: Enjoy generous time off to care for yourself and your family. Health & Wellness: Access to world-class medical, dental, vision insurance, and life assistance programs. Financial Planning: Benefit from RSU equity programs, ESPP, retirement plans, and more! Work Environment: An ergonomic WFH setup, snacks, and a culture built around team collaboration. Global Impact: Be part of a company shaping the future of property management with cutting-edge software that s used by clients across the globe. At Entrata, we don t just believe in innovation we believe in people. We re a team that thrives on excellence, boldness, and the belief that diversity fuels creativity. If you re ready to join an award-winning team and make your mark on the property management industry, we want to hear from you! Qualification : Graduate in any Stream.

Summary / Role Purpose The Business Operations Supervisor works with the Sales, Sales Operations, Legal, Export Compliance, Accounting, and other departments to process customer quotes and orders and create software license entitlement information. This role is responsible for supervising and leading a team of Business Operations Specialists and for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Supervisor can handle complex tasks and orders and accomplish straightforward work without assistance. This role is expected to consistently take the initiative to assist others and further the objectives of the Business Operations Department. Key Duties and Responsibilities Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures. Generates timely, accurate license keys and entitlements, and delivers them to sales channels and customers. Assists customers attempting to enroll for ANSYS, Inc. Customer Portal access. Utilizes CRM checks to strive for succinct data integrity. Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues. Provides assistance to sales personnel for proper order submission and documentation. Proactively interfaces with Legal, Accounting, Sales, and other departments to drive procedural and policy adherence. Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service. Consistently coaches and mentors other team members including training responsibilities. Leads group discussions and department projects such as developing rollout plans for product delivery. Approves complex orders/tasks as assigned. Ability to work different time zones (Japan, Europe, and the US) during predefined periods within a quarter as needed. Directly supervises and manages assigned Business Operations staff members. Establish and maintain effective working relationships with direct reports. Coach, evaluate and mentor staff. Assign tasks, ensures the quality of work, balances workloads. Identifies and addresses performance issues. Conduct and deliver mid-year and annual performance reviews. Assist with hiring activities; conducts interviews, hires and orients new employees. Minimum Education/Certification Requirements and Experience Education: Bachelor s Degree in Business plus a minimum of 5 years of experience in a billing, order processing, or customer service environment OR an AA degree, plus a minimum of 7 years of experience in a billing, order processing, or customer service environment. Excellent customer service skills and orientation. Strong interpersonal and communication skills, with the ability to facilitate training and presentations to internal and external customers. Ability to interact effectively with senior business managers. Possess a sense of urgency, strong organizational and analytical skills. Lead inter-department communication efforts on policy updates. Experience working in a database environment including report generation responsibilities. Demonstrated ability and experience in a detail-oriented position. Ability and willingness to perform in a fast-paced, rapidly changing environment. Demonstrated ability to multi-task in a deadline-driven environment. Ability to handle sensitive, complex, and confidential information. Previous experience with servicing global customers and prior CRM experience. Microsoft Office experience required. Preferred Qualifications and Skills A minimum of 8 years of experience in a billing, order processing, or customer service environment. Bachelor s Degree in Accounting or Business is preferred. Previous coaching and/or mentoring experience preferred. Experience with Salesforce CRM, Snowflake, and PowerBI. Process improvement experience. At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results. INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. WELCOME WHAT S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head-on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.

At Ugaoo, we re more than just a gardening brand; we are a movement. Rooted in the rich legacy of Namdeo Umaji Agritech, a pioneer with over 135 years of expertise in agriculture and horticulture, we are charting a fresh course for the future of gardening. The global gardening market is projected to grow to $120 billion by 2027, and Ugaoo is at the forefront of this transformation. We are a young, dynamic company blending time-tested wisdom with modern innovation. Ugaoo offers the perfect platform for individuals eager to make an impact, push boundaries, and grow both personally and professionally. A Culture of Growth: We are GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values guide everything we do and create an environment where your ideas are valued, and your career can flourish. Room to Innovate: We encourage ownership and challenge the status quo. We provide a space for new ideas and calculated risks, ensuring continuous learning and growth. Performance-Driven Success: In our performance-based environment, hard work is recognized, and your contributions will directly impact both your success and the company s. Kinship and Collaboration: At Ugaoo, you re part of a unit. We work together, celebrate together, and support each other. Collaboration is at the heart of everything we do. About the Role: We are looking for a proactive and detail-oriented Client Servicing Executive to manage and streamline our garden services and maintenance operations. The ideal candidate will ensure smooth coordination between clients and our team of gardeners, while addressing any on-field challenges. This role requires excellent interpersonal skills, organization, and the ability to perform under pressure. Key Responsibilities: Scheduling and Coordination: Plan weekly gardener visits based on client Annual Maintenance Contracts (AMCs). Communicate visit details to both clients and gardeners a day in advance. Field Support: Address concerns or issues faced by gardeners during field operations. Adapt schedules quickly to accommodate last-minute changes. Expense Management: Verify and process monthly expenses submitted by gardeners. Training and Meetings: Conduct monthly meetings with gardeners, alongside the Manager, to ensure continuous training and development. Client and Team Communication: Maintain clear communication with clients regarding visit schedules and updates. Requirements: Bachelor s degree in any field (Agriculture/Horticulture preferred). Minimum of 2 years experience in client servicing or customer support. Strong interpersonal and communication skills. Ability to work in high-pressure environments and possess excellent problem-solving skills. Proficiency in handling bulk communication. Proactive task management and a team-player attitude. Who We re Looking For: We are seeking individuals who are ready to embark on a journey, not just a job. If you're accountable, driven, and eager to grow beyond your current role, you ll thrive here. We are looking for go-getters who aren t afraid to roll up their sleeves, challenge themselves, and make a tangible impact. Join us, and let s grow together starting with you. Because at Ugaoo, we believe Plants Grow People. Impact: Make a tangible difference within a growing company. Collaboration: Work with a supportive, collaborative team. Growth: Learn, develop, and grow in a fast-paced, innovative environment. Qualification : Bachelors degree in any field (Agriculture/Horticulture preferred).