Customer Service Strategy Jobs in Pune

Job Title: Senior Advanced Technical Services Engineer Location: Pune Experience: 5+ Years Company: TraceLink Department: Advanced Technical Services Company Overview: At TraceLink, we are transforming the global pharmaceutical supply chain to protect patients and ensure the availability of safe medicines worldwide. Our Opus Platform and innovative software solutions empower pharmaceutical companies to digitize operations, improve visibility, ensure compliance, and collaborate more effectively across complex global networks. Founded in 2009, TraceLink operates in 8 global offices, with 800+ employees, and serves 1,300+ customers across 60+ countries. Recognized by Gartner, IDC, and Comparably, we are proud to be a trusted industry leader and a great place to work. Position Overview: We are looking for an experienced and highly skilled Senior Advanced Technical Services Engineer to join our Pune-based team. As a senior member of the Advanced Technical Services team, you will lead technical issue resolution efforts, support internal tooling and data repair processes, and act as a technical mentor to the broader Technical Support organization. This role combines strong technical proficiency, problem-solving ability, and excellent interpersonal communication, playing a key role in enhancing customer satisfaction and internal team capabilities. Key Responsibilities: Resolve complex technical issues by working directly with TraceLink products and collaborating with internal teams to create custom solutions or internal tools Serve as a technical mentor and advisor to Technical Support Engineers Lead the triage, prioritization, and execution of customer data repair requests Create, maintain, and support scripts and tooling to enhance team productivity Act as a recognized Subject Matter Expert (SME) for 3 4 core TraceLink applications Document technical processes and deliver training to internal support teams Advocate for customer needs by collaborating with Product, Engineering, and other cross-functional teams to drive product improvements Analyze and troubleshoot application logs, errors, and complex integrations Skills and Competencies: Proficient in XML, JSON, CSV reading, parsing, and manipulation Working knowledge of scripting languages such as Perl, Python, Shell scripting Strong debugging and log analysis skills Ability to propose and evaluate multiple solutions to technical problems Understanding of B2B integration technologies such as AS2, SFTP, Web Services Extensive experience with tools including Microsoft Office, Google Workspace, Salesforce, Slack, and collaboration platforms Excellent verbal and written communication skills; strong documentation practices Highly self-motivated, with proven time management and project coordination skills Experience in mentoring, coaching, and cross-functional collaboration Proven ability to lead team efforts and resolve high-impact customer issues Strategic thinker who contributes to the continuous improvement of support processes Essential Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience) Minimum 5+ years of experience in a technical customer-facing role, preferably within SaaS or enterprise software companies Strong understanding of UNIX/Linux environments and Java-based applications Working knowledge of ERP systems Fluent in written and spoken English (additional languages a plus depending on region) What You'll Gain: Opportunity to work on mission-critical systems that impact global patient safety Collaborate with a global team in a dynamic, high-growth company Mentorship opportunities and career development in advanced technical roles Work in an environment that values innovation, ownership, and teamwork If you're passionate about solving complex technical challenges, mentoring others, and making a meaningful impact in the life sciences sector, we invite you to join us at TraceLink. Qualification : Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience)

Job Title: Engineering Manager Software Location: Pune Experience: 12+ Years Education: B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, or Electrical Engineering Job Summary We are seeking an experienced Engineering Manager Software to lead our embedded and application software development team. The ideal candidate will have deep technical expertise in software architecture, strong leadership capabilities, and a proven track record of delivering high-quality embedded solutions. You will drive new product development, process adherence, project execution, and team development while ensuring innovation, scalability, and customer satisfaction. Key Responsibilities 1. New Product Development Collaborate with Product Management to define software specifications and finalize GATE sign-offs. Lead the design and development of scalable and modular software architectures. Benchmark competitor products to identify differentiation opportunities. Implement latest technology trends and best practices. Ensure timely and high-quality software releases in coordination with engineering and operations teams. Drive automation in testing for operational efficiency. Review and approve design documentation, validation plans, and test reports. 2. Design Process & Standards Ensure adherence to NPD (New Product Development) process up to mass production. Enforce software coding standards, quality assurance, and documentation protocols. Set up and run structured design and code review mechanisms. Foster a culture of technical excellence, innovation, and continuous improvement. 3. Project Management Create detailed project plans and communicate timelines, milestones, and risks to all stakeholders. Track progress, manage scope, and ensure projects are delivered on time and within budget. Define and monitor project costs and resource allocations. Work with Product Management to develop product roadmaps and promotional content. Proactively identify risks and implement mitigation strategies. 4. People Management Define skill matrices and identify training needs for the software engineering team. Provide mentorship, coaching, and career development for team members. Conduct regular performance reviews with actionable feedback. Foster an open, collaborative, and engaging team culture that promotes knowledge sharing and innovation. 5. Customer Support & Technical Documentation Support application and service teams in resolving customer issues and technical queries. Provide inputs for product manuals, sample applications, and user documentation. Key Skills & Competencies Technical Skills Embedded systems software architecture Expertise in C/C++, .NET, or relevant programming platforms Familiarity with product life cycle management and design standards Strong understanding of test automation, validation, and release processes Exposure to modern DevOps tools and Agile methodologies Leadership & Managerial Skills Strategic planning and project execution Risk assessment and mitigation Strong communication and stakeholder management Talent development, mentoring, and team leadership Cross-functional collaboration and decision-making Performance Indicators On-time project delivery (Schedule Performance Index) Code quality and design defect rates Budget adherence and cost optimization Team engagement and retention metrics Customer issue resolution time Knowledge sharing and innovation contributions Lead a high-performing team at the forefront of embedded and intelligent system development. Work on impactful products with real-world applications across industries. Enjoy a collaborative culture with continuous learning, innovation, and career growth opportunities. Qualification : B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, or Electrical Engineering

Job Title: UX Designer Location: Pune Experience: 2+ years About the Role We re seeking a talented Junior UX Designer to transform user experience journeys into pixel-perfect, visually stunning interfaces. You ll collaborate closely with design leads and engineers within an agile environment to build a highly responsive, dynamic web application delivering a seamless, desktop-like experience across all major browsers. This is not just a project, but a next-generation product that aims to delight users with cutting-edge Web UI technologies and world-class UX design. You ll work alongside some of the best engineers and designers in the industry who are passionate, self-driven, and committed to innovation. Responsibilities Collaborate with cross-functional teams including engineering, customer service, and QA as a key member of the UX team. Work with the Design Lead to ensure concepts align with customer expectations and desired outcomes. Create detailed documentation to facilitate smooth and efficient development. Deliver pixel-perfect mockups, icons, and design assets. Iterate designs to refine and validate solutions, accounting for various devices, platforms, and edge cases. Design elegant micro-interactions that enhance the user experience. Align your work with the overall User Experience strategy and design system by partnering with UX Leads to ensure consistency. Manage multiple design projects efficiently and communicate creative ideas effectively. Requirements 2+ years of experience with a strong portfolio showcasing your design work. Proven ability to create wireframes, prototypes, and storyboards for responsive interfaces on desktop and mobile. Proficiency with design tools such as Adobe XD, Photoshop, Sketch, Illustrator, and InVision. Basic understanding of front-end technologies: HTML5, CSS3, JavaScript. Creative problem-solver with a passion for experimenting and using data to improve experiences. Quick learner with adaptability and a drive to become the local expert. Strong communication skills with the ability to present and defend your designs. Awareness of the latest design trends and best practices. Understanding of cross-browser compatibility challenges and how to address them. Experience with JavaScript and Object-Oriented Programming is a plus. Positive attitude, strong work ethic, and a good sense of humor. Availability to work in EST time zone preferred. If you re ready to create beautiful, user-centric designs and grow your career in a fast-moving environment, we d love to hear from you!

Position Title: Director Professional Services Location: Pune Experience: 12+ years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. A leading provider of secure workspace access and Zero Trust-based application delivery solutions, empowering enterprises to enable secure and seamless remote work. Role Overview: Accops is seeking a seasoned Director Professional Services to lead and drive the end-to-end delivery of professional services engagements across clients and geographies. This is a leadership role requiring strong technical knowledge, project governance, customer engagement, team leadership, and strategic execution skills. The ideal candidate will combine a customer-centric approach with deep experience in IT services and virtualization technologies. Key Responsibilities: Lead and manage the delivery of professional services projects, ensuring timely, high-quality, and cost-effective execution in line with business objectives and customer expectations Oversee multi-client, multi-location project portfolios, balancing resource allocation, timelines, and budgets Implement and track key performance indicators (KPIs) to ensure delivery excellence and continuous improvement Build, mentor, and inspire a high-performing team of consultants, project managers, and technical specialists Identify skill gaps, design and execute training programs to develop internal team capabilities Act as a senior escalation point for critical customer issues, ensuring swift and effective resolution Drive stakeholder engagement, building strong relationships with customers to ensure satisfaction, retention, and future growth opportunities Collaborate cross-functionally with Sales, Presales, Customer Success, Development, and Product Management teams to ensure aligned execution Regularly assess and improve delivery methodologies, tools, and operational processes to drive efficiency, scalability, and repeatability Contribute to solution design, deployment, and configuration in line with Statements of Work (SoWs) Manage change requests in SoWs in coordination with customers and the Product Engineering team Travel to client sites as required for project execution, review meetings, and relationship management Technical Skills & Experience (Mandatory): Proven track record of managing large-scale IT service delivery and project portfolios Deep understanding of Virtualization Technologies (Accops, Citrix, Omnissa) and Zero Trust Security frameworks (e.g., IAM, ZTNA) Strong command of project governance, resource management, and budget control Ability to map complex business requirements to technical solutions Excellent communication, stakeholder management, and conflict resolution abilities Certifications such as PMP, ITIL, or similar are a strong plus Preferred Attributes: Strategic thinker with a hands-on execution mindset Passion for mentoring and developing talent Ability to thrive in a fast-paced, customer-driven environment Focused on operational excellence, process standardization, and automation Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Proactive and self-motivated Strong analytical and logical reasoning Flexible and adaptable to evolving business needs Exceptional multitasking and organizational abilities Collaborative team player with strong leadership qualities Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Position Title: Director Customer Services Location: Pune Experience: 12+ years Education: Bachelor's Degree / MBA (Preferably in IT or Business Strategy) Company: Accops Systems Pvt. Ltd. Accops empowers organizations with secure and seamless remote access, workspace virtualization, and Zero Trust-based IT infrastructure solutions. Role Overview: Accops is looking for a dynamic and strategic Director Customer Services to lead enterprise customer success initiatives. This role is pivotal in driving customer satisfaction, retention, and long-term value realization by aligning Accops' solutions with strategic customer goals. The ideal candidate will have deep experience in customer success, IT infrastructure, cybersecurity, or virtualization technologies, with a proven ability to engage C-level stakeholders and deliver measurable business outcomes. Key Responsibilities: Act as a strategic advisor to enterprise customers, identifying and aligning business use cases with Accops solutions across verticals like BFSI, Government, Healthcare, Manufacturing, and more Drive post-sales value delivery by tracking business KPIs and proactively engaging with customers to ensure alignment with success metrics Lead and deliver data-driven QBRs (Quarterly Business Reviews) to highlight ROI, ensure solution adoption, and identify upsell/cross-sell opportunities Guide customers through technical enablement, architecture discussions, roadmap alignment, and value realization Collaborate cross-functionally with Product, Sales, Professional Services, and Engineering teams to ensure customer needs and feedback influence product direction Own strategic customer portfolios, acting as the single point of contact for senior stakeholders Develop and deliver business cases, solution roadmaps, and tailored customer success plans Champion customer advocacy by identifying opportunities for case studies, testimonials, and speaking engagements Maintain accurate records of customer interactions, engagement milestones, feedback, and business impact Technical Skills & Requirements: 12+ years of experience in Customer Success, Strategic Account Management, or Solution Consulting in the tech domain Demonstrated success in aligning complex IT solutions with tangible business outcomes Strong presence and credibility to engage and influence C-level executives Deep understanding of digital transformation trends, enterprise IT challenges, and industry-specific requirements Strong grasp of technologies in VDI, Cybersecurity, Zero Trust Security, or IT Infrastructure Analytical mindset with the ability to interpret usage data and transform insights into strategic actions Preferred Qualifications: Background in technologies such as Accops, Citrix, VMware, Omnissa, or other Secure Access/VDI solutions Experience managing large enterprise accounts or strategic portfolios as an individual contributor MBA or equivalent experience in business strategy or IT management is a plus Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Strong solution design and articulation abilities Proactive and self-driven with a customer-first approach Accountable, with a high level of ownership and responsibility Analytical and logically sound with strong problem-solving skills Flexible, multi-tasker, and quick learner in a dynamic environment Team player with collaborative leadership qualities Qualification : Bachelor's Degree / MBA (Preferably in IT or Business Strategy)

Sales & Marketing Manager Location: Pune Experience: 5 10 years Education: Any Graduate Job Type: Full-Time Job Overview We are seeking a dynamic Sales & Marketing Manager to lead our sales team and drive customer success initiatives. This role requires a proven leader with strong experience in client acquisition, sales strategy, and customer retention. The ideal candidate will have expertise in CRM solutions, sales management, and building lasting customer relationships. Key Responsibilities Sales Management: Lead Generation & Pipeline Management: Oversee and manage the sales pipeline, ensuring consistent lead generation, qualification, and timely follow-ups. Client Acquisition: Lead the sales team to acquire new clients by offering tailored CRM and business process solutions. Sales Strategy & Execution: Develop and implement effective sales strategies aimed at driving revenue growth and meeting business targets. Relationship Building: Establish and nurture strong relationships with prospective clients, understanding their needs and offering comprehensive, customized solutions. Team Development & Performance: Provide leadership, training, and coaching to the sales team to improve skills, meet KPIs, and achieve team objectives. Customer Success Management: Client Onboarding & Implementation: Ensure seamless onboarding for new clients, helping them implement CRM systems and related services effectively. Customer Retention & Expansion: Develop and execute strategies to enhance customer satisfaction, reduce churn, and generate expansion opportunities within existing accounts. Strategic Consultation: Act as a trusted advisor, helping clients optimize the value they get from CRM, data management, and business process solutions. Upselling & Cross-selling: Identify opportunities for upselling and cross-selling additional services, working closely with the sales team to expand our services within existing client accounts. Customer Health Monitoring: Regularly track and monitor client health, anticipating challenges and proactively addressing any risks. Reporting & Metrics: Measure and report on the effectiveness of sales and customer success initiatives, including key metrics like customer satisfaction, churn, and sales performance. Qualifications & Skills 5-10 years of experience in sales management and customer success, ideally in CRM or related services. Proven ability to drive sales, enhance customer retention, and improve overall customer satisfaction. Strong leadership capabilities, with experience in managing and coaching sales teams. Excellent communication, interpersonal, and relationship-building skills. Ability to develop and execute sales strategies and customer success plans. Familiarity with CRM platforms such as Salesforce, HubSpot, etc., is a plus. Upselling and cross-selling experience is highly valued. Qualification : Any Graduate

Senior Business Support Specialist Location: Pune Department: Customer Operations Technical Support Job Type: Full-Time About Entrata Founded in 2003 by a group of innovative college students, Entrata has grown into a global leader in property management software. Our award-winning platform supports property owners, managers, and residents through a comprehensive suite of tools, including rent payments, leasing, maintenance, marketing, insurance, and communication solutions. With over 2,200 team members across the U.S., India, Israel, and the Netherlands, Entrata combines the energy of a startup with the reliability of an established enterprise. Our culture thrives on innovation, transparency, and bold thinking. We are committed to creating a better living experience for everyone, everywhere. Role Overview We are seeking a Senior Business Support Specialist to serve as a semi-technical expert for a specific product suite within our platform. This role involves in-depth technical analysis, advanced ticket resolution, proactive incident management, and strategic collaboration with product and engineering teams. You will act as an escalation point for complex issues, drive operational improvements, mentor other team members, and ensure high-quality support delivery. This position requires technical acumen, problem-solving skills, and a drive for continuous improvement. Key Responsibilities Serve as the subject matter expert and primary escalation point for complex technical issues within a product suite. Analyze incident trends and perform root cause analysis (RCA) to recommend product and process improvements. Create and maintain knowledge documentation including step-by-step resolutions, screen captures, and video tutorials. Collaborate closely with product and engineering teams to address systemic issues and influence future enhancements. Lead resolution efforts for high-impact or major incidents and coordinate cross-functional responses. Mentor and guide support team members, providing training on incident patterns and RCA best practices. Act as a strategic partner for product suite leaders, offering proactive technical guidance and insights. Uphold high support standards and take ownership of delivering excellent results. Demonstrate strong commitment to the Entrata brand through high-impact, solution-focused interactions. Required Qualifications 3+ years of hands-on experience in technical/functional support, implementation, or production support roles. Proven experience performing incident analysis and identifying opportunities for proactive improvement. Strong technical and business application understanding with a fast learning curve for new technologies. Ability to work effectively in a dynamic, matrixed environment. Exceptional communication skills with a collaborative, team-first approach. Experience in creating training resources such as video tutorials and documentation. High accountability and a goalkeeper mindset in maintaining quality and reliability. Preferred Qualifications Bachelor s degree in Information Systems, Computer Science, or related field. Excellent analytical and troubleshooting skills with a customer-first mindset. Demonstrated experience implementing proactive support interventions and scalable processes. Growth-oriented mindset with a track record of supporting high-growth organizations. Strong presentation skills to communicate insights and patterns to stakeholders. Experience working closely with product, engineering, training, and customer success teams. Nice to Have Experience supporting live services or business applications using PHP and MS SQL Server. Familiarity with enterprise-level customer support environments. Ability to use data trends to improve customer experience and product reliability. Work with a globally recognized leader in proptech Be part of a collaborative, high-impact team Opportunities for career growth and learning Dynamic work environment with a focus on innovation and excellence Qualification : Bachelors degree in Information Systems, Computer Science, or related field

Job Title: Associate Renewal Sales Representative Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we do business. We re an award-winning, culturally diverse, and inclusive organization where innovation, community, and balance matter. Our teams celebrate each other s success and support one another every step of the way. We believe that empowered employees deliver empowered results and we never stop evolving. We help our customers become Autonomous Digital Enterprises by freeing up time, space, and resources to focus on what matters most. The Opportunity BMC is looking for a motivated Associate Renewal Sales Representative to join our high-performing Renewals team. In this role, you will play a key part in supporting renewal operations through quote preparation, contract analysis, and collaboration with cross-functional teams. It s a role built for someone with strong analytical and Excel skills who s eager to learn, grow, and eventually move into a full Renewal Sales position. If you're passionate about data, automation, and creating a seamless customer experience this is your launchpad. Key Responsibilities Prepare timely, accurate renewal quotes for customer contracts 90 120 days before expiration. Review contracts to validate pricing, ensure compliance with commercial/legal terms, and identify key renewal insights. Leverage Excel (pivot tables, formulas, Power Query) and data visualization to build dashboards and track trends. Use AI tools and automation platforms to streamline workflows and support SOP development. Collaborate internally on pricing, customer value messaging, and contract positioning strategies. Maintain Salesforce.com (SFDC) records to ensure pipeline accuracy and data hygiene. Conduct revenue analysis to validate billing, revenue recognition, and account alignment. Submit accurate order documentation for processing and invoicing. Build strong relationships with internal teams across Sales, Legal, Finance, Rev Rec, Order Services, and Customer Success. Track and analyze non-renewals, including reasons for churn and recovery opportunities. Contribute to bi-weekly forecast reporting and offer actionable, data-driven recommendations. Develop a solid understanding of BMC s product and service offerings to support renewal conversations. Proactively support strategic account planning by using insights to help drive customer retention. What You Bring 2+ years of experience in Sales, Renewals, Customer Success, or a similar role (preferably in SaaS/software). Advanced skills in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, charts, Power Query). Experience in data analytics, trend analysis, and building reports or dashboards. Familiarity with AI tools or automation platforms to improve efficiency. Strong knowledge of contract structures, pricing models, and renewal processes. Experience with Salesforce.com, Zuora, or similar CRM/quote-to-cash systems (a plus). Excellent attention to detail, organization, and multitasking abilities. Effective communication skills, both written and verbal. Ability to work independently and as part of a cross-functional, global team. Willingness to support global time zones (EMEA, APJ, NA) when needed. Growth Path This role offers a clear career path into a Renewal Sales Representative position. High performers will: Take ownership of renewal quotas and customer accounts Lead customer negotiations and value-based conversations Receive mentorship from senior sales leaders Participate in enablement programs focused on strategic selling and commercial acumen A global team of 6,000+ talented professionals A culture that supports individuality, inclusion, and growth Opportunities to work with cutting-edge tools and enterprise customers A strong focus on career development and internal mobility That s okay at BMC, we value curiosity, growth, and diversity. If you re excited about this opportunity, we encourage you to apply. BMC is proud to be an equal opportunity employer.

Job Title: Associate Solution Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We re an award-winning, inclusive, and vibrant workplace where diverse perspectives fuel innovation and growth. We believe in balancing life and work, celebrating wins (big and small), and giving back to the communities we serve. Your voice matters here, and your individuality is celebrated. We help our customers become Autonomous Digital Enterprises by enabling them to scale, innovate, and lead in the digital era. The Opportunity Join BMC Helix s Digital Solution Engineering team as an Associate Solution Engineer a role designed for emerging tech professionals who want to build a career at the intersection of technology, customer impact, and business value. Whether you're a recent graduate or have 1 3 years of experience, this is your opportunity to dive deep into enterprise platforms, AI innovation, and next-gen service management. About BMC Helix BMC Helix is our cutting-edge, AI-powered platform for IT Service and Operations Management (ITSM, ITOM, AIOps). With a containerized, microservices-based architecture, it supports flexible deployment across cloud, hybrid, and on-prem environments. BMC Helix empowers enterprises to go from reactive support to predictive, autonomous operations using advanced capabilities like Agentic AI and cross-domain automation. What You ll Do Work with global solution engineering and sales teams to support customer engagements and design compelling, tailored solutions. Participate in discovery sessions to understand client requirements and business objectives. Deliver engaging, value-driven demos that highlight BMC Helix s strengths like intelligent automation, Agentic AI, and seamless integrations. Assist in designing proof-of-value solutions, configurations, and presentations. Translate complex technical concepts like microservices, APIs, and hybrid deployments into clear, customer-centric value propositions. Collaborate with internal teams (Product, Strategy, Sales) to ensure alignment with customer needs and market trends. Stay current on emerging trends in GenAI, LLMs, ITSM, ITOM, and enterprise digital transformation. What You Bring Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field. 0 3 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills; able to engage both technical and business stakeholders. Interest or hands-on exposure to Generative AI and Large Language Models (LLMs). Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, containers (Docker, Kubernetes). Curiosity for technology and enterprise IT challenges; proactive and eager to learn. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar is a plus. Basic scripting or API understanding (Python, JavaScript, REST APIs). Familiarity with ITIL, DevOps, or service management concepts. Fluent in English; multilingual proficiency (e.g., Spanish, French, German, Italian) is a bonus. Work with industry-leading platforms and AI technologies Be part of a collaborative, global team shaping the future of digital operations Learn from experienced mentors and participate in enablement programs Thrive in a culture that values your authenticity, creativity, and growth No problem. If you're passionate about this opportunity and BMC s mission, we still encourage you to apply. We value potential just as much as experience. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

Job Title: Advisor Demand Generation Location: Pune (Work From Office) Employment Type: Full-Time Experience: 2 to 3 years About the Role: UnboundB2B is seeking a motivated Advisor for its Appointment Setting and Demand Generation operations. The ideal candidate will have 1-2 years of experience in B2B sales, appointment setting, and lead generation. This role focuses on setting qualified appointments, collaborating closely with the Campaign Manager, and contributing to customer satisfaction (C-SAT) goals. Roles and Responsibilities: Conduct sales pitch calls to prospective customers aimed at appointment setting and generating new business opportunities. Connect and engage with prospects on LinkedIn as part of the lead generation process. Identify, qualify, and generate leads within the defined international market territory. Create and maintain a comprehensive database of prospective clients. Collaborate effectively with internal teams and client-facing teams to align strategies. Manage phone and email interactions with customers to build strong relationships, provide excellent customer service, and develop sales opportunities. Work in coordination with sales and support teams to achieve customer satisfaction, revenue goals, and long-term account growth in line with company strategy. Qualifications & Education: Minimum 1-2 years of experience as a Business Development Executive or in a similar sales role within B2B, Lead Generation, or IT Sales industry. Graduation is mandatory; Post-Graduate/MBA or Diploma/Degree in Sales & Marketing is preferred. Preferred Skills: Excellent verbal and written communication skills in English. Updated with the latest technologies and IT industry trends. Willingness to work night shifts as per business requirements. Graduate preferably in Engineering, Computer Applications, Business Administration, or Marketing. Enthusiastic about growing within the IT sales domain. Experience handling accounts in the B2B international market is highly desirable. Qualification : Graduation is mandatory; Post-Graduate/MBA or Diploma/Degree in Sales & Marketing is preferred

Job Title: Business Development Manager Experience: 10+ Years Location: Kharadi, Pune Role Overview We are seeking an accomplished and results-driven Business Development Manager to lead our sales efforts in IT services and solutions. The ideal candidate will bring deep domain knowledge, a strong industry network, and a proven track record in driving revenue growth across global markets. This is a strategic role focused on expanding our footprint in sectors such as BFSI, Manufacturing, Retail, Food Processing, and Pharma. Key Responsibilities Sales Strategy & Planning Develop and execute robust sales strategies aligned with organizational goals. Identify high-growth markets, key technology segments, and new business opportunities. Focus on expanding our presence across technology platforms and marketplace verticals. Lead Generation & Client Acquisition Drive the entire sales cycle from prospecting and lead generation to deal closure and client onboarding. Engage senior decision-makers (CXOs, IT Heads, etc.) with compelling pitches for IT solutions including software development, cloud services, ERP systems, and AI/ML services. Conduct high-impact business meetings and presentations across target industries. Client Relationship Management Build and nurture long-term client relationships by offering tailored solutions and reliable after-sales support. Act as a trusted advisor to clients, ensuring a strong feedback loop and high customer satisfaction. Revenue Growth & Account Management Meet or exceed sales targets through a combination of strategic account mining and new business hunting. Drive consistent revenue generation across multiple service lines and customer segments. Market Research & Analysis Conduct market intelligence and competitor analysis to inform sales strategy and positioning. Adapt go-to-market strategies based on evolving industry trends and client needs. Cross-Functional Collaboration Work closely with marketing, technical, pre-sales, and delivery teams to ensure seamless client experience. Channel client feedback to internal teams to support product and service enhancements. Sales Reporting & Forecasting Deliver accurate sales forecasts, performance reports, and pipeline visibility to leadership. Monitor sales metrics and KPIs to adjust execution strategies in real time. Industry Engagement & Networking Represent the company at industry events, trade shows, and conferences to enhance brand visibility. Leverage your professional network and industry forums to drive lead generation and business expansion. Required Skills & Qualifications Experience: 10+ years in business development, sales, or lead generation within IT services. Industry Expertise: Deep understanding of BFSI, Manufacturing, Retail, Pharma, and Food Processing verticals, with exposure to global delivery models and captive centers (GCCs). Technical Acumen: Familiarity with Salesforce, SAP, ERP systems, AI/ML technologies, and custom software solutions. Stakeholder Management: Proven experience engaging CXOs, founders, IT heads, and procurement leaders. Tools Proficiency: Comfortable using MS Office and CRM platforms such as Salesforce. Sales Skills: Self-starter with a hunter mindset, capable of independently generating and closing opportunities in international markets. Communication: Excellent command of English; proficiency in foreign languages is a strong plus.

Calsoft is the preferred product engineering services partner to ISVs in the Storage, Networking, Virtualization, Cloud, IoT, and Analytics domains. Our solution accelerators and frameworks augment go-to-market plans and expedite product launches to meet customers business goals. With its US headquarters in San Jose and India headquarters in Pune, Calsoft also has a presence in Bengaluru. Job Brief Calsoft is looking for talented Cloud Sales Professionals who can play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. Join us in our efforts to simplify lives with technology. Location: Bangalore / Pune Work Hours: 4 PM to 1 AM IST Responsibilities As the introductory face of Calsoft, we ll rely on you to provide the energy and personality to build our brand and gain the trust of prospective customers. You ll be responsible for: Building and developing executive relationships with customers and working to grow new relationships. Influence long-term strategic direction and serve as a business partner. Negotiating and managing entire sales cycles, and presenting to C-level executives in corporate and global customers. Leading account strategy to generate and develop business growth opportunities, working collaboratively with Principals to maximize business results within the territory. Understanding customers technology footprint, strategic growth plans, business drivers, and technology strategy. Driving business development, accurately forecasting, and achieving strategic goals by leading customers through the entire business cycle. Meeting and exceeding sales targets and KPIs. Representing the organization at trade exhibitions, events, and demonstrations. Providing support and recommendations for clients. Requirements 4+ years of experience in Cloud sales. At least 2+ years of experience in Google Cloud sales. Excellent communication skills (both speaking and writing). Highly energetic, motivated, and self-managed individual. Good understanding or hands-on experience with PaaS, IaaS, Kubernetes, Containers, and Microservices services. Knowledge of the Software-as-a-Service (SaaS) market and cloud technology.

Job Title: Head of Sales India Location: Pune, India Business Area: Robotics & Discrete Automation Division About ABB At ABB, we are committed to addressing global challenges through innovation and sustainable technology solutions. Our core values care, courage, curiosity, and collaboration shape how we work, ensuring diversity, inclusion, and equal opportunities for all. Your Key Responsibilities As Head of Sales - India, you will play a pivotal role in developing and executing an effective sales strategy for ABB s Robotics & Discrete Automation business across India. You will lead the sales team to drive revenue growth, improve market penetration, and enhance customer satisfaction, while ensuring alignment with ABB s business goals. Define, implement, and maintain an effective sales strategy to achieve qualitative and quantitative sales targets across products, systems, and services. Monitor and anticipate performance gaps, proactively implementing corrective actions to meet targets. Identify and evaluate new business opportunities with both existing and potential customers, and allocate appropriate resources for execution. Lead customer satisfaction initiatives through regular customer surveys, feedback collection, and action planning based on insights. Lead and participate in the negotiation of key contracts, ensuring balanced outcomes for ABB and customers. Develop, coach, and lead a high-performing sales team of 75 to 100 professionals, fostering a culture of collaboration, integrity, and excellence. Qualifications & Experience Education: Bachelor s degree in Electrical & Electronics, Electronics & Electrical, Automation & Technology. An MBA in Marketing is preferred. Experience: Minimum 10 years of overall sales experience, with at least 5 years in a leadership role managing sales teams. Proven track record in strategic sales planning, account management, customer relationship management, market analysis, and commercial negotiations. Skills: Strong leadership capabilities to manage large teams (75-100 members). Highly technical and strategic sales mindset, with a strong winning attitude. Excellent collaborative and interpersonal skills, with high ethical standards and integrity. Strong knowledge of risk management, sales reporting, and team development. Languages: Fluent in English & Hindi. Travel: Up to 40% travel within India. About ABB Robotics & Discrete Automation The Machine Automation Division at ABB offers fully integrated solutions, including: Programmable Logic Controllers (PLCs) Industrial PCs Servo Motion Systems Industrial Transport Systems Machine Vision Technologies Advanced software for engineering and optimization These solutions primarily serve machine builders in industries such as plastics, metals, printing, and packaging. The division operates under B&R Industrial Automation, ABB s global center for machine and factory automation. Global exposure in a leading automation company. Opportunities to work on cutting-edge automation technologies. A collaborative and inclusive work environment. Development programs to enhance your leadership and sales skills. Qualification : Bachelors degree in Electrical & Electronics, Electronics & Electrical, Automation & Technology.

Job Title: Sales Team Leader Location :Pune Job Summary The Sales Team Leader is responsible for overseeing and guiding the sales team to ensure optimal performance, customer satisfaction, and achievement of sales targets. This role involves training new sales team members, solving customer complaints, providing feedback, and motivating the team to meet organizational goals. The Sales Team Leader will also focus on building strong relationships with business partners and managing team performance. Responsibilities Training: Train new sales team members and assign specific tasks to other team members, monitoring their sales performance. Customer Service: Solve customer complaints and answer customers' questions. Guide team members on fulfilling customer requirements. Sales Support: Assist team members in selling products and services to maximize sales revenue. Feedback & Guidance: Provide constructive feedback to the sales team and assist in solving customer problems and queries. Motivation & Team Building: Motivate sales team members and create an atmosphere of healthy competition to drive performance. Relationship Management: Build and maintain good relationships with business partners to foster future growth. Inspiration: Create an inspiring team environment that motivates team members to achieve targets. Sales Guidance: Provide guidance to team members on how to achieve the monthly organizational expected target. Team Management: Manage shrinkage and attrition within the team to ensure consistent performance. Skills Required Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

Job Title: ServiceNow Implementation Specialist Location: Pune, India Company: Tietoevry Tech Services About Tietoevry Tech Services At Tietoevry Tech Services, we empower organizations to modernize their IT landscapes, driving efficiency, agility, and innovation to help realize their digital ambitions. Our customers include large Nordic enterprises across various industries, as well as the public sector. With a clear vision to become the leading technology services provider in the Nordics, we leverage ServiceNow as a strategic platform to support our customers' business transformation. To strengthen our team, we are seeking ServiceNow Implementation Specialists/Developers to play a key role in delivering high-quality solutions in client-facing roles. Key Responsibilities Implement and configure ServiceNow ITSM and HR modules to meet customer requirements. Develop and manage integrations using REST APIs and other standard integration platforms. Work as a ServiceNow Developer on projects ranging from simple implementations to complex solution deliveries. Analyze and resolve production issues related to ServiceNow implementations. Manage the end-to-end code migration process across development, testing, and production environments. Support end-users by addressing queries and providing guidance related to the implemented ServiceNow solutions. Required Skills & Experience ServiceNow Certified Administrator (mandatory), with preference for candidates holding ITSM Implementation Specialist certification. Minimum of 3 years of hands-on experience in ServiceNow development and support. Strong technical knowledge of the ServiceNow ITSM module. Experience with ServiceNow HR Service Delivery (HRSD) is an added advantage. Proven expertise working as a ServiceNow Technical Consultant in customer-facing engagements. Ability to analyze existing implementations, identify areas for improvement, and propose innovative solutions. Experience collaborating with international teams, especially across Europe and India. Strong communication skills, both verbal and written, in English. Desired Attributes Strong interpersonal and customer engagement skills. Proactive, self-motivated, and highly organized. Collaborative team player, comfortable working in global and multicultural environments. Ability to adapt to evolving business and technology needs. Meaningful projects with opportunities to work on end-to-end ServiceNow implementations, including ITSM and HR modules, with third-party integrations. A collaborative and inclusive culture, inspired by Nordic values transparency, low hierarchy, and mutual respect. Comprehensive ServiceNow training and certification programs to support continuous professional development. Short and long-term onsite opportunities in Europe, enabling direct collaboration with customers. A strong commitment to work-life balance and flexibility. A workplace that fosters innovation through diversity, equity, and inclusion. Diversity & Inclusion Commitment At Tietoevry, we value and actively promote diversity, equity, and inclusion. We welcome applications from all genders (m/f/d) and encourage individuals from diverse backgrounds to apply. Our belief is that diverse teams inspire creativity, innovation, and foster a strong sense of belonging.

Key Responsibilities: As a Regional Officer, you will act as the primary point of contact between KC Overseas and our Channel Partners in the region. You ll play a vital role in ensuring that our partners receive exceptional support while driving business growth. Your core responsibilities will include: Channel Partner Management: Visit Channel Partners regularly to address queries and provide necessary assistance. Set and work towards specific targets for student conversions from your assigned region through Channel Partners. Operational Efficiency: Fully understand our business model and SOPs to ensure smooth operations. Work closely with the Regional Manager and Head of Operations to devise strategies for regional growth. Regularly assess Channel Partners operations, identify challenges, and ensure that service quality and speed are maintained. Ensure that the Channel Partners' teams, including counselors, are well-trained and aligned with KC Overseas knowledge and SOPs. Collaboration with Business Units: Coordinate with the Head Office business units to provide Channel Partners with the necessary support. Liaise with Subject Matter Experts (SMEs) in different business units to ensure the partners have the expertise needed to effectively guide students. Regional Marketing Support: Plan and execute marketing activities in coordination with the Regional Manager. Provide on-the-ground support to the marketing team and assist in tailoring strategies for the specific needs of your region. Explore Careers at KC Overseas to learn more about life with us. Job Requirements: We re looking for a high-energy professional, preferably with 4-7 years of experience in overseas education or a related field. Key qualifications include: Strong collaboration skills to work with diverse teams and individuals. Ability to quickly learn domain knowledge and adapt to the education sector. Proven sales or operations experience in managing and supporting Channel Partners. A commitment to excellent customer service, ensuring partners are always well-supported. Strong focus on business growth through Channel Partners. Fluency in the local language of the assigned city or state. Meticulous attention to detail and patience in managing operations. We seek someone who is native to the assigned city/state and can effectively navigate the local landscape.

Job Title: Cyber Security Customer Solution & Pre-Sales Architect About the Role: We are looking for a Cyber Security Customer Solution & Pre-Sales Architect to lead pre-sales architecture and consultancy efforts for high-value managed security services projects. This role involves working closely with customers to analyze cyber security requirements and develop tailored, competitive solutions. You will be responsible for multi-million-dollar bids, providing strategic guidance, and collaborating with cross-functional teams to deliver compelling proposals. Key Responsibilities: Pre-Sales & Solution Architecture: Lead customer consultations to analyze cyber security requirements. Define and design pre-sales security architecture for enterprise clients. Drive high-value bids and managed security services proposals. Technical Expertise: Provide deep technical expertise on Azure and AWS Native Security controls. Advise on business system risk management related to information security. Ensure disaster recovery planning, risk analysis, and contingency planning. Commercial & Strategic Leadership: Develop practice charters and contribute to demand generation initiatives. Collaborate with Sales, Technical, Delivery, and Finance teams to craft competitive proposal responses. Build cost models, define service elements, and contribute to bid responses. Industry Awareness & Leadership: Stay updated with market trends, threats, and industry nuances. Exhibit strong leadership abilities and serve as a trusted advisor to clients. Required Skills & Experience: Must-Have: Experience in cyber security pre-sales architecture roles. Strong knowledge and hands-on experience with Azure & AWS Native Security controls. Proven expertise in bid responses for managed security services and outsourcing deals. Commercial mindset with the ability to build consensus and influence stakeholders. Experience with information security risk management, auditing, and business system recovery. Good-to-Have: Prior experience in managed security services delivery. Knowledge of compliance frameworks (ISO 27001, NIST, GDPR, etc.). How to Apply: If you are a Cyber Security Pre-Sales Architect with a passion for solution design, security strategy, and pre-sales consulting, we d love to hear from you. Apply now and become a key player in driving cybersecurity excellence!

Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe. Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices. Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC). Stay updated with the capabilities of the latest Ansys Electronics product releases. Develop simulation best practices, solutions, and FAQs for the knowledge base. Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Be agile and open to new responsibilities based on the business need. Participate in other strategic team and company initiatives, as needed. Minimum Education/Certification Requirements and Experience Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics. Sound knowledge related to the principles of RF/Microwave or SI/PI. Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity, and willingness for continuous learning. Ability to work independently, as well as with others in a diverse team environment. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills and a sense of urgency. Interest in working with customers. Preferred Qualifications and Skills Master s degree in Electronics, Electronics and Communication Engineering. Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications. Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC. Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc. Willingness to travel (10% of time). At Ansys, We Believe in Innovation and Collaboration At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results.

Job Overview: We are looking for a talented Junior UI Designer with 2+ years of experience to help create beautiful and functional user interfaces for a dynamic, highly responsive web application. As part of a collaborative and agile team, you will work closely with designers, engineers, and cross-functional teammates to deliver world-class user experiences. This role offers the opportunity to be part of a next-generation web application that provides a desktop-like response time, ensuring a delightful user experience. Responsibilities: Collaborate with Cross-Functional Teams: Work as a member of the UX team, collaborating with engineering, customer service, and QA to ensure cohesive design execution. Design Execution: Work closely with the Design Lead to ensure your designs meet customer expectations and align with product goals. Documentation: Write detailed documentation for design assets, ensuring efficient development and clarity for the implementation team. Pixel-Perfect Mockups: Deliver pixel-perfect mockups, icons, and other design assets to maintain high standards of quality. Iterative Design Process: Participate in iterative design processes, refine and validate design solutions, and ensure designs account for various device sizes, platforms, errors, and edge cases. Micro-Interactions: Define and implement elegant micro-interactions to enhance the user experience across various touchpoints. Design System Contribution: Collaborate with UX leads to ensure your designs align with the overall service-wide User Experience strategy and design system. Requirements: Experience: Two or more years of experience in UI design with a proven track record. Portfolio: Strong portfolio showcasing UI design work that can be presented and defended during the interview. Wireframes and Prototypes: Hands-on experience creating wireframes, prototypes, and storyboards for responsive interfaces (desktop and mobile). Learning and Experimentation: A willingness to learn, experiment, and leverage data to improve designs and user experiences. Adaptability: Quickly become a local expert and adapt to new challenges. Execution and Quality: Strong ability to execute designs at a high level of quality while adhering to conceptual direction. Design Tools: Experience using design tools such as Adobe XD, Photoshop, Sketch, Illustrator, and InVision. Front-End Knowledge: Basic understanding of front-end languages such as HTML5, CSS3, and JavaScript. Creativity & Problem Solving: Creative thinking with a problem-solving mindset. Design Trends: Stay up-to-date with the latest UI design trends. Communication Skills: Ability to present creative ideas effectively and manage multiple projects simultaneously. Open to Feedback: Open to receiving objective criticism and improving designs based on feedback. Cross-Browser Compatibility: Proficient understanding of cross-browser compatibility issues and strategies for addressing them. Preferred Skills: Experience with JavaScript and Object-Oriented Programming. Availability to work in EST time zone preferred. If you have a passion for creating beautiful, functional designs and enjoy collaborating with a dynamic, driven team, we d love to hear from you!

Job Overview: We are looking for a Customer Success Specialist (CSS) to join our team. In this role, you will be responsible for ensuring customer satisfaction throughout the post-sales lifecycle, focusing on customer adoption, support, program optimization, and expansion. The CSS will closely align with customers business objectives, ensuring that our solutions help them achieve their strategic goals. This role requires strong relationship-building skills, an analytical mindset, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Onboarding Support: Collaborate with the Sales Team to ensure smooth onboarding for customers, facilitating a seamless go-live process and introducing them to the product. Ensure that customers understand the value and functionality of the solution from the start. Customer Experience Design: Work with customers to design tailored Customer Experience programs that align with the product capabilities and their strategic business goals. This ensures ongoing value and fosters long-term customer satisfaction and growth. Account Escalations & Support: Address customer issues promptly, whether they arise from alerts, red flags, or direct customer inquiries. Ensure timely resolution of critical issues or overdue support tickets to maintain customer satisfaction. Customer Renewals & Growth: Proactively identify and prioritize resources based on perceived risk, growth potential, strategic value, and the renewal timeline. Support customers to ensure their continued use of our solutions and increase renewal rates. Customer Adoption Monitoring: Monitor adoption rates for assigned accounts, providing insights to customers about their usage patterns. Share valuable feedback with the Sales and Marketing teams to inform customer success strategies. Collaboration with Marketing Team: Work closely with the Marketing team to build customer testimonials, case studies, and referrals, showcasing the value of our solutions and expanding our customer base. Periodic Health Checks: Conduct regular health checks for key accounts to monitor progress and resolve potential issues early. Ensure no last-minute surprises and that customers are consistently satisfied with the product. Contribute to Company Growth: Actively contribute to company goals, growth, and profitability by providing insights into customer success metrics and playing a key role in strategic decision-making. Key Requirements: Customer Understanding: Strong ability to understand customer requirements and guide them towards identifying financial success metrics and KPIs for their business. Data-Driven: Comfortable working with data and committed to driving a consistent engagement process that is measurable and repeatable. Fast-Paced Culture: Ability to thrive in an entrepreneurial, results-driven environment, handling multiple accounts and tasks efficiently. Interpersonal Skills: Excellent interpersonal skills to build and maintain strong customer relationships and communicate effectively with various stakeholders. Creative Problem-Solving: A creative thinker who can troubleshoot and resolve customer issues swiftly and effectively. Communication Skills: Strong verbal and written communication skills, with the ability to present ideas and solutions clearly. Organizational Skills: Extremely well-organized and analytical, capable of managing multiple projects while working under pressure. Teamwork & Independence: A proactive individual contributor who is also a strong team player, collaborating effectively with other departments and teams. Basic Technical Understanding: Ability to grasp and communicate basic technical concepts to customers, enabling them to make informed decisions. Shift Flexibility: Willingness to work in US/UK shifts as required by the business, to ensure customer needs are met across time zones. Preferred Skills: Experience with Customer Success Tools: Familiarity with customer success platforms like Salesforce, Zendesk, or similar tools is a plus. CRM Knowledge: Experience managing customer relationships and tracking customer satisfaction metrics using CRM tools. Impactful Work: Play a key role in customer satisfaction and retention while helping customers derive maximum value from our products. Collaborative Environment: Work with a dynamic and passionate team focused on delivering top-notch customer service. Growth Opportunities: Be part of a fast-growing company, where there are plenty of opportunities to learn and grow your career in customer success. If you're passionate about ensuring customers succeed, love problem-solving, and are eager to work with a diverse team, we want to hear from you! Apply now to join our team as a Customer Success Specialist and help us drive customer satisfaction and success.