Customer Success Architect Jobs in Bengaluru

Director Customer Success & Support Location: Bangalore | Employment Type: Full-Time | Experience: 15+ Years About SecPod SecPod is a leading cybersecurity technology company dedicated to preventing cyberattacks through proactive security. Our core offering, the Saner Platform, helps organizations establish a strong security posture through preventive, automated, and intelligent cybersecurity solutions. Role Summary The Director of Customer Success & Support will own the post-sales customer journey, including onboarding, technical adoption, value realization, and retention. This role requires a technically strong leader with deep experience in cybersecurity or enterprise security SaaS products to lead CSMs, Onboarding Specialists, and Support Engineers. Key Responsibilities Customer Onboarding & Time-to-Value Lead onboarding programs for both Cloud/SaaS and On-Prem deployments. Standardize deployment and configuration procedures for rapid time-to-value. Collaborate with Product and Engineering to enhance the user onboarding experience. Technical Support & Escalation Management Lead Saner Platform Support operations and own critical KPIs: FRT, MTTR, CSAT, and backlog. Oversee Root-Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). Manage 24x7 support coverage and track feature requests and bugs with Product Management. Customer Success & Value Realization Own customer retention, renewal, and expansion outcomes. Develop success playbooks and adoption frameworks aligned with client security objectives. Conduct Executive Business Reviews (EBRs) and implement proactive churn recovery strategies. Team Leadership Scale and mentor a high-performance organization focused on customer empathy and accountability. Drive continuous upskilling in cybersecurity and SecPod product architecture. Required Experience & Skills Experience: 15+ years in Customer Success or Technical Support for cybersecurity/enterprise SaaS. Technical Proficiency: Strong knowledge of IT infrastructure, endpoint security, and Linux/Unix/Windows/Mac systems. Systems Knowledge: Experience with Zendesk, HubSpot, and Salesforce. Bonus Skills: Scripting (PowerShell/Python) and cybersecurity certifications. Education: BE / MCA or equivalent technical degree. Qualification : BE / MCA or equivalent technical degree

Conversational AI Lead / Architect Location: Bangalore | Employment Type: Full-time About the Role We are looking for a skilled and experienced Conversational AI Lead/Architect to join our team at Avaamo. In this role, you will be responsible for designing, developing, and implementing cutting-edge Conversational AI solutions. As a subject matter expert, you'll work closely with IT managers, business teams, and customers to understand their requirements and deliver high-impact solutions that enhance the Avaamo platform. Responsibilities Lead the design, coding, and implementation of Avaamo s Conversational AI products, ensuring solutions meet both technical and business needs. Collaborate with IT managers and business stakeholders to gather requirements and translate them into actionable technical solutions. Drive the implementation of solutions using Conversational Design principles and best practices. Develop, deploy, and maintain customized extensions to the Avaamo platform tailored to specific customer requirements. Provide technical guidance and training sessions to partner and customer development teams, ensuring smooth onboarding and ongoing success. Evaluate reported defects and prioritize them for resolution, ensuring product quality and customer satisfaction. Travel to customer locations for on-site support, providing hands-on assistance and expertise as needed. Document best practices, implementation guidelines, and "how-to" guides to support customer and partner teams in leveraging Avaamo s products effectively. Requirements (Mandatory) 6+ years of strong programming experience in JavaScript, HTML, and CSS. Proven expertise in creating and consuming REST APIs and SOAP services. In-depth knowledge of web technologies and current industry trends. Solid understanding of security in web applications and services. At least 2 years of experience using Node.js, with a deep understanding of its architecture. Hands-on experience with Git and other version control systems. Experience deploying web applications on Linux servers in production environments. Familiarity with deployment processes and CI/CD tools. Exceptional communication skills, with the ability to work with both technical and non-technical teams. Minimum of 2 years of experience in client-facing roles, working closely with customers to deliver solutions. Good to Have Full-stack development experience, with expertise in UI/UX design or insights. Working knowledge of AI, ML, and NLP technologies. Experience with enterprise system integrations, such as MS Dynamics CRM, Salesforce, ServiceNow, and MS Active Directory. Experience implementing Single Sign-On (SSO) in web/mobile applications. Ability to quickly learn new technologies and manage small engineering teams. At Avaamo, we re redefining the future of Conversational AI. We specialize in creating advanced conversational interfaces that solve high-impact challenges for enterprises. Join our team and contribute to pioneering AI-driven technologies that are transforming how businesses engage with customers and employees.

Position: Senior AI Solutions Engineer Location: Bangalore, India Shift: 2:00 PM 11:00 PM IST (EMEA/US support hours) About Workato Workato is the market leader in enterprise orchestration, enabling 400,000+ global customers to streamline operations by connecting data, apps, and processes. Powered by AI, its platform drives agility through intelligent automation. Recognized by Forbes, Deloitte, and Business Insider, Workato offers a dynamic and collaborative culture that blends innovation with work-life balance. Role Overview As a Senior AI Solutions Engineer, you'll play a key role in building and deploying intelligent, agent-based systems and Retrieval-Augmented Generation (RAG) solutions using Workato s Agentic AI platform. This is a highly technical, hands-on role that blends AI/ML expertise, integration design, customer engagement, and scalable solution delivery. Key Responsibilities AI Engineering & Solution Architecture Design and deploy multi-agent AI workflows that are autonomous, adaptive, and goal-directed. Develop robust RAG pipelines using LLMs and Workato connectors to generate grounded, real-time responses. Implement intelligent memory, prompting, and behavior management strategies for AI agents. Technical Leadership Act as the technical expert for AI-driven architectures using Workato s automation and orchestration platform. Architect scalable AI-powered workflows integrating Workday, NetSuite, Salesforce, ServiceNow, etc. Own performance monitoring, troubleshooting, and continuous optimization of AI systems. Customer Collaboration Work directly with customers to design and deliver tailored Agentic AI and RAG solutions. Communicate complex AI concepts clearly to business and technical stakeholders. Champion exceptional customer service and solution success. Cross-Functional Collaboration Support product managers with technical specifications and solution design. Contribute to internal knowledge bases, best practices, and thought leadership. Participate in product ideation, rapid prototyping, and iterative improvement. Required Qualifications Technical Skills BTech/BE in CS, AI/ML, or related field. 8+ years in solution architecture and development; 3+ years on Workato platform required. Solid foundation in AI agent systems, RAG, and large language models (LLMs). Strong experience with APIs (REST, SOAP), JSON, and relational or NoSQL databases. Programming experience: Java, Python, or Ruby (2 3 years). Hands-on integration experience with middleware, iPaaS, BPM, or RPA platforms. Familiarity with automation tools like Dell Boomi, MuleSoft, or TIBCO is a plus. Bonus Knowledge Familiarity with OAuth, SSO, MFA, and cloud platforms (AWS/GCP/Azure). Experience with enterprise SaaS apps (e.g., Salesforce, Workday, ServiceNow, NetSuite). Exposure to event-driven architecture and microservices. Soft Skills & Mindset Strong communication and storytelling skills. Critical thinker with an entrepreneurial mindset. Self-starter with the ability to work independently and across teams. Passionate about solving complex technical problems and delivering value.

Director Data Management (Data Migration & Automation) Location: Bangalore, India About MaxVal Founded in 2004, MaxVal is a pioneer in IP services focused on efficiency, cost-effectiveness, and continuous improvement driven by metrics-based processes. Our technology-driven IP solutions serve over 600 clients globally. With a talented team of 725+ IP and tech experts, MaxVal continuously innovates to deliver exceptional customer and employee success. Job Summary MaxVal is looking for an experienced and visionary Director of Data Migration and Automation to lead our data migration initiatives. You will oversee migrating data from various IP solutions to our software platform, ensuring accuracy, integrity, and efficiency through automation. This leadership role requires strategic thinking, strong domain expertise in Intellectual Property, and the ability to inspire and guide a team of specialists. Key Responsibilities Team Leadership & Management Lead, mentor, and empower a team of Data Migration specialists, ensuring resources and guidance for successful project delivery. Cultivate a collaborative, client-centric culture within the team. Data Mapping & Transformation Design comprehensive data mapping and transformation plans aligning external IP data with MaxVal s platform. Maintain data integrity and consistency throughout migration. Competitor Data Analysis Analyze competitor IP data structures and models to inform effective migration strategies. Automation System Development Architect and develop automation solutions to streamline migration workflows, including data mapping and transformation. Create processes and scripts to automate repetitive tasks and enhance efficiency. IP Domain Expertise Utilize deep knowledge of IP data types (patents, trademarks, copyrights, legal entities). Collaborate with legal experts to ensure precise migration of IP information. Technical Integration & Customization Partner with technical teams to embed automation into migration workflows. Customize automation tools to accommodate unique IP and legacy system requirements. Quality Assurance & Testing Define QA protocols specific to IP data migration. Conduct thorough testing to validate data accuracy and completeness. Stakeholder Engagement Interface with clients to understand migration needs and challenges. Offer expert recommendations to achieve successful migration aligned with client goals. Continuous Learning & Innovation Stay abreast of industry trends, best practices, and emerging technologies in data migration and automation. Drive continuous improvements in automation and migration efficiency. Cross-Functional Collaboration Work closely with product, engineering, and client-facing teams to ensure migration success and contribute to product enhancements. Documentation & Knowledge Sharing Maintain detailed documentation of migration processes and automation workflows. Lead workshops and training to disseminate best practices internally and to clients. Requirements Experience: 15+ years leading data migration projects in software implementations. 10+ years in leadership roles managing and mentoring teams. Expertise: Strong knowledge of data migration methodologies, tools, and best practices. Familiarity with automation tools, database management, and data integration platforms. Deep understanding of the Intellectual Property domain is highly preferred. Skills: Strategic leadership with excellent communication and stakeholder management skills. Ability to drive innovation and build scalable automation solutions.

Solution Architect Industrial Agents Location: Bengaluru Team: Global Strategic Services Architecture Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader transforming industrial operations with cutting-edge AI and data solutions. Our key offerings including Cognite Atlas AI and Cognite Data Fusion (CDF) help industrial companies solve complex problems, improve efficiency, and make data-driven decisions at scale. Recognized as the 2024 Microsoft Energy & Resources Partner of the Year and the 2022 Technology Innovation Leader for Global Digital Industrial Platforms, we are reshaping the future of digital transformation across sectors like Oil & Gas, Manufacturing, Chemicals, Pharma, and Energy. Our Values Impact: We focus on delivering meaningful, real-world outcomes. Ownership: We take responsibility, embrace inclusivity, and step outside our comfort zones. Relentless: We pursue innovation with energy and integrity never ruthless, always responsible. Role Overview As a Solution Architect Industrial Agents, you will lead the design and development of advanced AI agent frameworks built on Cognite Data Fusion, Atlas AI, and cutting-edge generative AI technologies. You ll enable clients to deploy intelligent agents that autonomously manage and optimize complex industrial systems. This role requires deep expertise in AI, multi-agent systems, and data integration, with a focus on building repeatable, scalable, and production-ready solutions. You ll work closely with engineering, product, customer success, and global delivery teams to ensure successful implementations that create real customer value. What You'll Do Architect robust, scalable solutions that integrate Cognite platforms with AI agent frameworks. Design multi-agent systems using technologies like LangChain to solve real-world industrial problems. Lead the development of Retrieval-Augmented Generation (RAG) systems and intelligent prompt engineering. Implement and optimize vector databases (e.g., Pinecone, Weaviate, Faiss) for advanced semantic search and retrieval tasks. Guide data modeling and integration using Python, SQL, REST APIs, and Cognite s SDKs. Provide technical leadership and mentor engineers across AI and platform teams. Work with cross-functional teams to define requirements, develop prototypes, and launch production-ready solutions. Stay ahead of AI trends especially in generative AI, agent orchestration, reinforcement learning, and time series analysis. Collaborate with product and delivery teams to shape Cognite s evolving AI product suite. What You Bring 10+ years in software engineering, including 5+ years in AI and 2+ years in generative AI or intelligent systems. Proven hands-on experience with multi-agent systems (especially using LangChain or similar frameworks). Strong grasp of RAG architecture, knowledge graphs, and graph databases (e.g., Neo4j, RDF). Proficiency in Python (must-have), and optionally JavaScript or Java. Experience in vector database architecture, embedding creation, and high-performance similarity search. Deep understanding of LLMs, fine-tuning techniques, and prompt engineering. Familiarity with cloud environments (AWS, Azure), CI/CD, Docker, and Kubernetes. Strong communication and stakeholder management skills. Experience with time series forecasting models (e.g., LSTMs, ARIMA, Prophet) and real-time anomaly detection. Industrial domain experience is a plus but not required. Why Join Cognite Be part of a global team of 70+ nationalities driving the industrial AI revolution. Enjoy a flat organizational structure with direct access to leadership and decision-makers. Thrive in a modern, collaborative, hybrid work environment based in Bengaluru. Work on some of the world s most ambitious digital transformation projects. Join a culture of ownership, creativity, and continuous innovation. If you re passionate about shaping the future of industrial AI through intelligent agent systems, we want to hear from you. Cognite welcomes applicants from all backgrounds and identities.

Senior Solution Architect Location: Bengaluru Team: Global Strategic Services Architecture EMEA Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader helping industrial companies solve complex problems using AI and data. Our key platforms Cognite Atlas AI, a next-gen industrial agent workbench, and Cognite Data Fusion (CDF) enable businesses to make faster, smarter, and more sustainable decisions. We ve been recognized as a 2022 Technology Innovation Leader for Digital Industrial Platforms and the 2024 Microsoft Energy & Resources Partner of the Year. With a mission to accelerate digital transformation across energy, oil & gas, manufacturing, and heavy industries, we re building a more connected and intelligent industrial future. Our Values Impact: We are result-oriented, focusing on real-world outcomes. Ownership: We take responsibility, work inclusively, and rise to challenges together. Relentless: We push boundaries, solve hard problems, and learn from every setback. About the Role As a Senior Solution Architect in the Global Customer Success (GCS) team, you ll play a key role in designing cutting-edge digital solutions for some of the world s largest industrial companies. Working within the EMEA Delivery organization, you ll collaborate with customers in the MENA and SEA regions to drive business outcomes and successful technology adoption. This is a customer-facing role where your technical leadership will directly influence the success of digital transformation projects helping clients improve productivity, reduce costs, and meet sustainability goals. What You ll Do Lead end-to-end architecture design for large-scale industrial data solutions. Deliver strategic and technical guidance to internal and external stakeholders. Define scalable enterprise architecture, including integrations, data pipelines, and models. Communicate complex ideas clearly using architecture modeling tools and documentation. Ensure operational stability of solutions with clear support models. Own technical relationship building and act as a trusted advisor to clients and partners. Translate customer feedback into product development inputs. Lead training sessions and collaborate with Sales, Product, and Engineering teams. Independently build integration flows using Cognite SDKs, SQL, Python/Java, and REST APIs. What You ll Bring 8+ years in software development, systems architecture, cloud computing, or IT consulting. Proven customer-facing experience, with the ability to bridge technical and business conversations. Solid hands-on experience in Python, with strong software engineering practices. Strong grasp of data modeling, DevOps principles, and cloud infrastructure. Expertise in AI, cloud, and data integration tools. Excellent communication skills, especially in engaging with executive stakeholders. Experience in Oil & Gas or other industrial sectors is a plus. Be part of a global team spanning 70+ nationalities with strong DEI focus. Work from our modern Bengaluru office (Rathi Legacy, Hoodi) with a hybrid work setup. Thrive in a flat, transparent organization with minimal bureaucracy. Collaborate with industry leaders on ambitious digital projects across the globe. Build innovative solutions that enable better decision-making, operational efficiency, and environmental impact. Enjoy a fun, respectful, and highly engaged culture where your work truly matters. Make Your Impact Cognite is not just another tech company we re building a movement that enables safer, more efficient, and more sustainable industrial operations. If you're excited to work on meaningful challenges with cutting-edge AI and data platforms, we encourage you to apply today. We welcome and value candidates from all backgrounds, experiences, and identities.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Senior Customer Success Engineer I Bangalore (EST Shift, Hybrid) Location: Bangalore, India Work Model: Hybrid (3 days office, 2 days remote) Shift Timing: 8:30 PM 5:30 AM IST (EST hours) About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides expert post-deployment technical support for a broad spectrum of technologies and cloud platforms. We ensure timely activation and adoption of Rubrik s cutting-edge SaaS data management and security products. As a Senior Customer Success Engineer, you will act as a trusted advisor and primary point of contact for our customers and partners, collaborating closely with cross-functional teams to maximize customer value. In today s data-driven world, Rubrik s Customer Support Team is vital to securing customer data. Our team s deep technical expertise, customer-centric approach, and rapid response capabilities safeguard data availability and integrity, no matter the challenges. Key Responsibilities Deliver enterprise-level technical support via phone, web, email, and chat, handling a wide range of customer inquiries and complex cloud deployment issues. Efficiently manage all levels of support cases from basic questions to advanced technical troubleshooting. Analyze customer problems using structured troubleshooting techniques to identify root causes and implement effective solutions. Independently diagnose and resolve issues within the customer environment, escalating unresolved cases appropriately. Provide expert advice on cloud infrastructure services, best practices, and Rubrik product usage. Troubleshoot and resolve escalated customer issues with urgency and precision. Ensure detailed case documentation and timely issue resolution, maintaining high levels of customer satisfaction. Collaborate with internal teams such as engineering and escalations to facilitate clear communication and problem resolution. Contribute to Rubrik s technical knowledge base by developing guides, FAQs, and deployment documentation. Produce technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 6+ years of experience in enterprise technical support, DevOps, or similar roles with expertise in troubleshooting snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with the ability to analyze and resolve complex technical issues. Proficient in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, database systems (preferably MS SQL), scripting (Python, Perl), automation, microservices architecture, SaaS platforms, and cloud app management. Hands-on experience with cloud deployment technologies and tools. Ability and willingness to continuously learn and adapt across a broad technology stack. Comfortable reporting bugs and collaborating with engineering to recreate and resolve issues. Bachelor s degree in Computer Science, Engineering, or related field. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Powered by Zero Trust Data Security and advanced machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS environments. We enable organizations to maintain data integrity, ensure availability despite adverse conditions, monitor risks continuously, and recover quickly from cyberattacks and operational disruptions. Join us and help shape the future of cloud data management and cybersecurity.

Senior Customer Success Engineer II Bangalore (EST Shift) Location: Bangalore, India Shift: EST Hours About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides comprehensive post-deployment technical support across a diverse set of technologies and cloud environments. We ensure timely activation and adoption of Rubrik s SaaS products and technologies to deliver maximum value. As a vital member of this team, you will serve as a trusted advisor and key point of contact for customers and partners, working closely with cross-functional teams to ensure customer success. In a data-driven world, Rubrik s Customer Support Team is the backbone of data security strategies, leveraging deep technical expertise in data management, protection, and recovery to swiftly resolve complex issues while maintaining exceptional customer experience. Role Overview As a Senior Customer Success Engineer II, you will provide enterprise-level technical support to customers through multiple channels including phone, web, email, and chat. You will deliver effective solutions to technical and non-technical users while supporting a broad range of cloud and technology deployments. Key Responsibilities Manage and resolve technical support cases from basic queries to advanced troubleshooting involving complex issues. Analyze and isolate root causes using structured troubleshooting and problem analysis techniques. Independently diagnose and resolve problems within the customer s environment, escalating when necessary. Provide expert advice on cloud infrastructure services and best practices. Research, troubleshoot, and resolve escalated customer issues promptly and accurately. Ensure detailed documentation, recording, and closure of all cases. Collaborate with internal teams (escalations, engineering, etc.) to facilitate clear communication and resolution. Contribute technical content to Rubrik s Deployment Guides, Knowledge Base, and FAQs. Demonstrate strong case management skills to proactively resolve issues and maintain high customer satisfaction. Create technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 8+ years of experience in enterprise technical support, DevOps, or related fields. Expertise in troubleshooting advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with ability to work independently. Proficient knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, databases (preferably MS SQL), scripting languages (Python, Perl), automation, microservices architecture, SaaS systems, and cloud application management. Hands-on experience with cloud deployments and infrastructure. Ability and willingness to learn and adapt across a broad technology stack. Comfortable filing bugs and collaborating with engineering teams to reproduce and resolve issues. Bachelor s degree in Computer Science, Engineering, or a related field. Rubrik (NYSE: RBRK) is committed to securing the world s data with its industry-leading Zero Trust Data Security approach. Our Security Cloud, powered by machine learning, protects data across enterprises, clouds, and SaaS applications. We empower organizations to maintain data integrity, ensure availability during disruptions, continuously monitor risks, and quickly restore business operations in the event of cyberattacks or failures. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Delivery Solutions Architect Location: Bengaluru, India Company: Databricks Role Overview As a Delivery Solutions Architect (DSA) at Databricks, you will be the key technical leader post-sale, collaborating closely with sales, field engineering, and product teams to accelerate adoption and maximize value for complex, strategic customers. You will lead technical account strategies, drive onboarding and enablement, troubleshoot issues, and ensure successful production rollout and healthy consumption of Databricks workloads. Key Responsibilities Partner with Solutions Architects to understand customer use cases and demand plans. Own and execute technical strategies for prioritized customers and use cases. Serve as the primary technical point-of-contact post-sale for key accounts, managing multiple use cases. Coordinate internal Databricks resources and escalate issues as needed to ensure customer success. Develop and manage execution plans covering onboarding, user enablement, product adoption, and governance. Provide regular updates on customer health, usage KPIs, risks, and product adoption to senior leadership. Collaborate with Professional Services for engagement proposals and delivery. Navigate product and engineering teams to incorporate new innovations and upgrades. Qualifications & Experience 8+ years of technical project/program delivery experience in Data and AI domains. Proficiency in Python, SQL, or Scala programming. Customer-facing experience in pre-sales, technical architecture, customer success, or consulting roles. Strong understanding of distributed data systems architecture and how to link business value to project outcomes. Skilled in managing technical escalations, stakeholder management, and strategic roadmap development. Demonstrated track record of meeting or exceeding goals/quotas. Bachelor s degree in Computer Science, Information Systems, Engineering, or equivalent experience. Willingness to travel up to 30%. About Databricks Databricks is a leading data and AI company that powers thousands of organizations worldwide with its unified Data Intelligence Platform. Founded by the creators of Apache Spark , Delta Lake, and MLflow, Databricks empowers enterprises to innovate with data and AI. Qualification : Bachelors degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Data Scientist Lead - L1 Requisition ID: 64997 Location: Bengaluru, India Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) Company Overview Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Job Description Role Purpose: The purpose of this role is to define, architect, and lead the delivery of machine learning and AI solutions. Key Responsibilities: Demand generation through support in Solution development Support Go-To-Market strategy. Collaborate with sales, pre-sales & consulting teams to assist in creating solutions and propositions for proactive demand generation. Contribute to the development of solutions, proof of concepts aligned to key offerings to enable solution-led sales. Collaborate with different colleges and institutes for recruitment, joint research initiatives, and provide data science courses. Revenue generation through Building & operationalizing Machine Learning, Deep Learning solutions Develop Machine Learning / Deep Learning models for decision augmentation or for automation solutions. Collaborate with ML Engineers, Data Engineers, and IT to evaluate ML deployment options. Integrate model performance management tools into the current business infrastructure. Team Management Resourcing: Support recruitment process to onboard the right resources for the team. Talent Management: Support onboarding and training for team members to enhance capability & effectiveness. Manage team attrition. Performance Management: Conduct timely performance reviews and provide constructive feedback to direct reports. Be a role model to the team for the five habits. Ensure that the Performance Nxt process is followed for the entire team. Employee Satisfaction and Engagement: Lead and drive engagement initiatives for the team. Performance Parameters: No. Performance Parameter Measure 1. Demand generation Order booking 2. Revenue generation through delivery Timeliness, customer success stories, customer use cases 3. Capability Building & Team Management % trained on new skills, Team attrition % Mandatory Skills: AI Cognitive Experience: 5-8 Years About Wipro Wipro is building a modern digital transformation business with bold ambitions. Join a team that values reinvention of yourself, your career, and your skills. Wipro is a place that empowers you to design your own career reinvention, evolve, and grow. Applications from people with disabilities are explicitly welcome.

Principal Software Engineer - Backend | FinBox Location: Bengaluru Experience: 10-15 Years About FinBox: Where Fintech Meets Fun! Welcome to FinBox, where innovation in fintech meets creativity and excellence. Since our founding in 2017, we ve been transforming the financial services space, building state-of-the-art technologies that help lenders like Banks, NBFCs, and large enterprises quickly launch credit products cutting down development time from months to days. As a Series A funded company, we re rapidly expanding, with offices across India, Vietnam, Indonesia, and the Philippines. Our mission is to build the best-in-class infrastructure for lending products, empowering financial services firms worldwide to launch and scale credit programs that define the future of digital finance. We've already helped our customers disburse billions of dollars in credit, touching millions of lives globally. Innovative Environment: We encourage creative thinking and experimentation to push the boundaries of fintech. Impactful Work: Your contributions will directly impact millions, improving accessibility to credit across the world. Growth Opportunities: As a rapidly growing startup, we offer ample opportunities for personal and professional growth. Collaborative Culture: Join a dynamic, diverse, and inclusive team where everyone supports one another to drive meaningful change. Creative Thinkers: You thrive on out-of-the-box solutions and enjoy disrupting the status quo. Customer Heroes: You put the customer first and aim to solve their problems through innovation. Team Players: You work collaboratively and value diverse perspectives in achieving shared success. Key Responsibilities As a Principal Software Engineer - Backend, you will: Drive Technical Excellence Architect and deliver high-impact features and platform improvements with a focus on scalability, latency, and compliance (PCI DSS, GDPR, SOC2). Lead the resolution of critical tech debt across teams, ensuring long-term maintainability and performance. Shape Product Strategy Define and design long-term architecture that aligns with the business goals and technical requirements. Break down complex strategic initiatives into executable engineering tasks. Collaborate with Product, Sales, and Customer Success teams to align technical roadmaps with customer pain points. Ensure consistent, high-quality delivery across teams, maintaining high standards of engineering excellence. Grow Engineering Talent Mentor senior engineers, guiding them into leadership roles while fostering a culture of growth and excellence. Lead knowledge-sharing sessions, design reviews, and technical discussions to help upskill the team. Act as a Cross-Functional Partner Align engineering priorities with Product, Compliance, Operations, and Sales teams. Own Product Requirement Documents (PRDs) and vision decks for strategic features and roadmap alignment. Navigate trade-offs between different stakeholders and drive alignment across functions to ensure successful feature delivery. Ensure Production Stability Lead high-severity incident response and root cause analysis (RCA) processes, ensuring fast resolution and minimal downtime. Maintain and enforce up-to-date incident playbooks, driving a culture of reliability, accountability, and continuous improvement. Who You Are We re looking for someone who: Has 10+ years of experience in software engineering, with at least 3 years in a technical leadership or staff/principal role. Possesses expertise in system architecture, design patterns, and scaling distributed systems. Has a strong understanding of compliance and security frameworks such as GDPR, SOC2, and PCI DSS. Has proven experience in mentoring and developing senior engineers into leadership roles, fostering a culture of technical excellence. Demonstrates excellent collaboration skills, with experience working closely with cross-functional stakeholders to ensure alignment. Has hands-on experience in production incident management, improving system reliability and creating playbooks for incident response. Strong technical expertise in backend technologies (Go, Python, Java, Rust, etc.), cloud platforms (AWS, Azure, GCP), and databases (SQL/NoSQL). Nice to Have Experience working in SaaS or B2B product environments. Familiarity with OKRs and a metric-driven approach to product delivery. Contributions to open-source projects or active involvement in technical community events. Ownership: Lead major projects and own the technical direction for critical systems. Innovation: Work on cutting-edge technologies that redefine the future of digital finance. Impact: Play a direct role in providing accessible credit to millions of people worldwide. Culture: Join a team that values collaboration, creativity, and continuous learning. If you re a seasoned backend architect with leadership experience and a passion for fintech innovation, apply now and take your career to the next level with FinBox!

Job Title: Principal Cloud Development Engineer Location: Bengaluru, India About Cloud Software Group: Cloud Software Group (CSG), home to Citrix and TIBCO, is one of the largest global providers of cloud-based technologies, empowering over 100 million users worldwide. As a Principal Cloud Development Engineer, you will play a pivotal role in shaping the future of Desktop-as-a-Service (DaaS) solutions helping deliver secure, scalable, and intelligent platforms that drive modern work experiences from anywhere. We re entering an era of accelerated innovation and transformation now is the perfect time to bring your technical leadership, cloud expertise, and mentorship mindset to the forefront. About This Team: The DaaS team at CSG is responsible for designing and building scalable and resilient cloud-native microservices that power Citrix s core virtualization offerings. This team collaborates across product, architecture, operations, and customer success groups to build next-gen capabilities on Azure, AWS, and other hybrid environments. Your Role and Responsibilities: As a Principal Cloud Development Engineer, you will be expected to: Lead design and architecture discussions for cloud-native solutions within the Citrix DaaS product line. Drive the development of scalable and secure backend features, with emphasis on business logic, cloud security, and performance. Mentor junior and senior engineers, guiding them in coding best practices, design decisions, and technical growth. Collaborate with Product Managers, UX Designers, Support, and Site Reliability Engineers to build customer-centric features and maintain high service uptime. Contribute to strategic technical initiatives, including the adoption of Gen AI tools, DevSecOps automation, and performance tuning of production systems. Participate in on-call escalation support, helping debug complex issues and lead incident resolution. Promote a culture of continuous learning and improvement through code reviews, technical sessions, and post-incident analysis. Required Experience and Skills: 14+ years of experience in cloud software development using .NET (C#), Java, or equivalent Object-Oriented Programming languages. Strong computer science fundamentals (algorithms, data structures, systems design). Proven track record in building and leading cloud-native microservices with modern deployment practices (CI/CD, IaC, Kubernetes, Docker). Strong cloud platform expertise, especially in Microsoft Azure or Amazon EC2. Deep understanding of cloud security, including identity/access management, encryption, compliance, and incident response. Advanced knowledge in automation scripting (Python, PowerShell). Familiarity with troubleshooting tools like Sumo Logic, Splunk, or equivalent observability platforms. Experience with Terraform, CI/CD pipelines, and managing Kubernetes-based deployments. Strong communication, collaboration, and mentoring abilities. Preferred Qualifications: Prior experience building secure services in the DaaS, VDI, or enterprise SaaS domain. Hands-on experience with Azure Active Directory, Microsoft AD, or other identity solutions. Moderate understanding of cryptographic protocols and encryption standards. Familiarity with Agile/SAFe development methodologies. Contributions to open-source or technical publications are a plus. Impact: Influence the architecture and direction of mission-critical cloud platforms used globally. Mentorship: Be a technical leader shaping the next generation of engineers. Innovation: Work with a company at the edge of a "Cambrian leap" in cloud evolution. Culture: Inclusive, forward-thinking, and driven by curiosity and collaboration. Flexibility & Benefits: Competitive salary, performance bonus, flexible work model, health insurance, wellness programs, and more. Equal Opportunity Statement: Cloud Software Group is committed to Equal Employment Opportunity and prohibits unlawful discrimination of any kind. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

Introduction As a Customer Success Manager (CSM) for the IBM Apptio line of products, you will be responsible for ensuring customers have a successful experience using the products, providing ongoing support, monitoring their usage, and identifying opportunities for upselling or cross-selling. You will serve as the primary point of contact for a portfolio of customers, addressing any issues or questions they have and ensuring their overall satisfaction with the product. Your Role and Responsibilities Cloud Savings Program Management: Plan, execute, and track new and existing customer Cloud Savings Programs across AWS and/or Azure. Discount Management: Lead discussions and manage customer commitment-based discounts across all savings instruments. Customer Business Analysis: Analyze customer business objectives and use the Apptio Cloudability / Kubecost platform to create insightful reporting, dashboards, and savings programs. Operational Reviews: Perform analysis and present regular operational reviews to both customers and Apptio leadership. Collaborate with Global Teams: Work with an internal global team to grow a strategically important part of the Apptio business. Cross-Product Insights: Partner with other Apptio domain experts to combine the full suite of Apptio products, generating insights across a customer s total IT spend. Voice of the Customer: Be the voice of the customer, advocating for their requirements with Product and Engineering teams. Customer Relationship Management: Build and nurture strong relationships with customers, ensuring ongoing success and satisfaction. Required Education Bachelor's Degree Required Technical and Professional Expertise 5+ years of industry experience in relevant fields. Good understanding of Kubernetes and hold CKA Certification. Hands-on experience with a cloud vendor (AWS, Azure, or GCP), with certifications like AWS Practitioner or Azure AZ900. Proven ability to plan, execute, and track customer Cloud Savings Programs across CSPs. Deep knowledge of rate optimization at AWS (e.g., Savings Plans, Reserved Instances). Track record of increasing FinOps maturity within customer environments. Demonstrated ability to break down complex problems into sub-tasks and track outcomes effectively. Experience in customer-facing roles such as consulting, customer success, or equivalent. Proven ability to lead discussions and manage customer s commitment-based discounts across various savings instruments. Skilled at analyzing customer business objectives and using the Apptio Cloudability / Kubecost platform to build reporting, dashboards, and savings programs. Excellent communication skills both verbal and written across technical and non-technical contexts. Preferred Technical and Professional Experience AWS Certified Solution Architect - Associate or higher (or equivalent knowledge). Strong relationship-building skills with both customers and co-workers. Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations. About the Business Unit IBM Software integrates core business operations with intelligence, from machine learning to generative AI, helping organizations become more responsive, productive, and resilient. IBM Software aids clients in putting AI into action to create real value with trust, speed, and confidence. It is instrumental in fields such as digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to leverage data, as AI's value is directly tied to the quality of data. IBM s AI and data platform scales and accelerates the impact of AI with trusted data and provides leading capabilities to train, tune, and deploy AI across business. IBM s hybrid cloud platform offers one of the most comprehensive approaches to development, security, and operations across hybrid environments, providing a flexible foundation for leveraging data, wherever it resides, to integrate AI into business processes. If you are passionate about driving customer success and want to play a key role in helping organizations optimize their cloud savings and accelerate their digital transformation, join IBM Apptio and be part of our dynamic, innovative team. This job description outlines the essential responsibilities and qualifications for the Customer Success Manager (CSM) - Apptio Products role, offering an excellent opportunity for professionals interested in cloud savings, customer success, and strategic growth.

Job Title: Staff Software Engineer QuickBooks Online Product Development Company: Intuit Job Type: Full-Time Employment Type: Permanent Company Overview: Intuit is a global leader in financial technology, with a mission to power prosperity for individuals and communities worldwide. With millions of customers globally using products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, we aim to provide everyone with the tools they need to prosper. Innovation and customer success are at the heart of everything we do. Job Overview: Join the QuickBooks Online Product Development team within the Small Business and Self Employed Group (SBG) as a Staff Software Engineer. QuickBooks, Intuit s flagship accounting software, powers millions of small business owners and accountants globally. As part of the SBG, you ll be developing features for QuickBooks that include Core Accounting, Payments, Payroll, Point of Sale (POS), and more, to provide an exceptional experience to small business owners, accountants, and entrepreneurs. You ll work with cutting-edge technologies and drive innovation to create top-tier software for users. Responsibilities: Gather Functional Requirements & Planning: Collaborate with cross-functional teams to gather business requirements, develop technical specifications, and plan for testing and project execution. Design & Development: Design and develop web, mobile, and software applications, including prototypes and proofs of concept (POC), with a focus on innovation and user experience. Technical Leadership: Take on a leadership role by mentoring junior engineers, new team members, and offering technical guidance on challenging programming and design problems. Hands-On Coding: Write and maintain high-quality, reusable, and self-serve code, while contributing actively to the coding and problem-solving processes. Defect Resolution & Maintenance: Resolve defects or bugs during QA testing, pre-production, production, and post-release, ensuring high-quality software delivery. Cross-Functional Collaboration: Work closely with various Intuit teams such as product management, QA/QE, and other business units to ensure smooth execution and timely delivery of projects. Design & Architecture Contribution: Contribute to the design and architecture of projects, making decisions that align with best practices and customer needs. Agile Development: Work within Agile development frameworks (SCRUM, Extreme Programming), ensuring effective collaboration and continuous delivery. End-to-End Feature Ownership: Own the complete quality, design, maintenance, and support for the features you develop, ensuring a seamless user experience. Qualifications: Experience: 8+ years of experience developing web, software, or mobile applications. Strong foundation in Java/J2EE technologies, design patterns, data structures, algorithms, and troubleshooting. Technical Skills: Proficiency in Java and J2EE technologies. Experience with the Software Development Life Cycle (SDLC), including coding, testing, and release management. Familiarity with RESTful and SOAP web services, both consuming and creating them. Education: BS/MS in Computer Science or equivalent work experience. Coding & Design Expertise: Ability to design and architect complex systems. Demonstrated ability to write clean, reusable, and well-structured code with the ability to troubleshoot and optimize systems. Test-Driven Development: Experience with unit testing and Test Driven Development (TDD) practices. Communication Skills: Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Operational Excellence: A commitment to operational excellence, ensuring high performance, scalability, and reliability in all software developed. What We Offer: Innovation & Impact: Work on a product that powers millions of small businesses, shaping the future of accounting and finance for entrepreneurs. Career Growth: Opportunities for personal and professional development in an innovative and collaborative environment. Global Reach: Be part of a global team that delivers financial tools to customers across multiple countries. Inclusive Culture: At Intuit, diversity and inclusion are part of our core values, and we foster a collaborative and supportive environment. Qualification : BS/MS in computer science or equivalent work experience.

About Adobe At Adobe, we're changing the world through digital experiences. From emerging artists to global brands, we provide the tools needed to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful, powerful images, videos, and apps that transform how companies engage with customers across every screen. We're on a mission to hire the very best talent, fostering an inclusive culture where everyone is respected and has access to equal opportunities. We believe great ideas can come from anywhere, and the next big idea could be yours! The Opportunity The Customer Success Solution Architect plays a key role in helping brands maximize the value of their customer experience management (CXM) transformation by leveraging Adobe's solutions to deliver personalized, impactful experiences across all channels. In this role, you will work with customers who are struggling to fully utilize or realize the value of their Adobe Digital Experience (DX) solutions. Your expertise will guide them in operationalizing teams, solving complex challenges, and advising on strategies and technology to support their CXM transformation. What You ll Do Strategize and Architect Solutions: Collaborate with customers to understand their business requirements and translate them into a North Star architecture, recommending Adobe solutions to enhance their digital experiences. Solve Customer Challenges: Dive deep into architecture and advise on strategies that help customers unlock the full potential of their Adobe investment, addressing issues in customer experience management. Customer & Internal Collaboration: Maintain strong governance, communication, and organizational change, both with the customer and internally, working closely with the Ultimate Success Organization, Sales teams, and other customer-facing teams. Cross-Team Collaboration: Provide regular feedback and work with Product Management, Engineering, Product Marketing, and Service Marketing to ensure customer needs are addressed. Innovation: Identify opportunities across multiple customers and create new solutions that can be implemented at scale, helping to build out standard processes for future success. What You Need To Succeed Experience: 10+ years of relevant experience in enterprise architecture advisory, particularly in Adobe Digital Experience solutions. Expertise in Adobe DX Solutions: Deep knowledge of Adobe solutions such as AEM, Campaign, AEP, and related apps like CDP, CJA, or AJO, with a focus on integration and implementation to realize value. Problem-Solving: A creative and innovative mindset to solve complex technical problems and make impactful decisions that drive customer success. Communication Skills: Ability to explain complex ideas clearly, both verbally and in writing, to customers and internal teams. Customer-Centric Focus: A track record of building strong relationships with customers, leading change, and driving impactful technical solutions. Integration Knowledge: Familiarity with enterprise application integration (EAI) concepts, APIs, microservices, middleware, and AI/ML concepts to drive effective communication between customer applications. Ad Tech Experience: Experience with ad technology platforms such as DMPs, DSPs, Ad servers, and Cross-Device Tracking systems. Data Architecture Knowledge: Familiarity with CRM systems, email platforms, data lakes, data warehousing, and big data architectures to support optimal data management. Emotional Intelligence: Strong interpersonal skills and the ability to lead with emotional intelligence, building trust and rapport with customers and internal stakeholders. Adobe is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based on gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

Customer Success Manager Location: Bengaluru Experience: 10+ Years About Saviynt Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time. Role Summary As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers post-implementation. Develop and maintain deep, trusted relationships with key stakeholders. Act as a customer advocate, gathering feedback and driving improvements. Subscription & Adoption Strategy Monitor customer health and proactively address adoption barriers. Manage the subscription renewal pipeline, ensuring high retention rates. Educate customers on new features and releases to drive adoption. Collaboration & Problem-Solving Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience. Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution. Lead customer meetings, track action items, and drive timely execution. Continuous Improvement & Growth Identify upsell and cross-sell opportunities to drive revenue expansion. Provide insights into product utilization trends and recommend improvements. Support process improvement initiatives to enhance customer success operations. What You Bring Bachelor s degree in Computer Science, Engineering, or a related field 10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate complex technical concepts into business-friendly language Proven ability to manage relationships and navigate challenging customer interactions Experience in fast-paced, high-growth SaaS environments Availability to engage with customers during North America hours Be part of a high-growth, industry-leading identity security company Work on cutting-edge IAM solutions that power global enterprises Collaborate with a passionate, customer-driven team Enjoy a dynamic, flexible, and inclusive work environment Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.

Principal Architect Identity Management Experience: 14+ Years Education: Bachelor s Degree in Engineering (or equivalent) About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Principal Architect Identity Management, you will be responsible for designing, deploying, configuring, and implementing Saviynt s leading Identity Governance (IGA) solutions based on customer requirements. You will provide technical leadership, consulting expertise, and industry best practices to ensure seamless solution deployment while mentoring junior engineers. Key Responsibilities Strategic Leadership & Solution Architecture Provide thought leadership on IGA solutions, with a specific focus on Saviynt s technology. Develop best-in-class solutions that align with customer functional and non-functional requirements. Serve as a trusted advisor to customers, offering consulting expertise and strategic guidance. Deployment & Implementation Architect, design, and deploy Saviynt s Identity Governance solutions. Lead implementation and integration of Saviynt with critical applications and infrastructure. Ensure compliance with approved lifecycle methodologies, documentation standards, and testing protocols. Troubleshoot and resolve technical issues through debugging, research, and investigation. Collaboration & Technical Oversight Engage directly with customers, ensuring their success through expert guidance. Provide technical oversight and mentorship to mid-level and junior engineers. Train and develop top talent to become Saviynt technology experts. Collaborate with operations and product engineering teams to advocate for new features. Pre-Sales & Business Development Support Offer technical pre-sales support for direct and partner sales teams. Provide real-world expertise in creating solutions, proof of concepts, and implementations. Conduct competitive research to address and dispel customer objections effectively. Contribute to RFP responses and proposals as needed. Process Improvement & Compliance Ensure high-quality solution delivery within the defined timeline and budget. Stay updated with industry best practices, standards, and cybersecurity trends. Adhere to Saviynt s security & privacy policies (Data Classification, Access Control, Incident Response, etc.). What You Bring 14+ years of experience in Identity Governance & Access Management (IGA/IAM). Expertise in User Lifecycle Management, Provisioning, Reconciliation, Access Certification, SOD, and Cloud Security. Strong knowledge of Java/J2EE, SQL, REST/SOAP Web Services, and Directory Services. Experience in solution architecture, customization, and deployment of Identity Management products. Hands-on experience in direct customer interaction, consulting, and advisory roles. Strong technical presentation and communication skills. Proven problem-solving and analytical skills. Experience in pre-sales, RFP responses, and proposal writing. Preferred (Good to Have): Cybersecurity certifications: CISSP, CISA, CISM, CompTIA Security+, CEH, etc. Saviynt or equivalent IGA product certification. High-growth, Platform-as-a-Service (PaaS) company revolutionizing identity security. Tremendous learning opportunities through challenging yet rewarding projects. Collaborative & inclusive work environment where your impact is valued. Work with some of the world s leading enterprises on cutting-edge IAM solutions. Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status. If you're an experienced IAM Architect with a passion for customer success and innovation, we d love to hear from you! Qualification : Bachelors Degree in Engineering (or equivalent)

About MongoDB MongoDB empowers innovators to create, transform, and revolutionize industries by harnessing the power of software and data. We enable organizations of all sizes to build, scale, and manage modern applications by modernizing legacy systems, fostering innovation, and integrating AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. With Atlas, customers can build anywhere on the edge, on-premises, or across multiple cloud providers. With a global presence and over 175,000 developers joining MongoDB monthly, industry leaders such as Samsung and Toyota rely on us to develop next-generation, AI-driven applications. Role Overview We are seeking passionate and skilled technologists to join our Pre-Sales organization, ensuring that our growth is strategically aligned with our platform s capabilities and our customers needs. As a Pre-Sales Solution Architect, you will guide customers in designing and implementing reliable, scalable systems using MongoDB s data platform. Our team consists of experienced software architects, entrepreneurs, and developers who take direct responsibility for customer success from software design to deployment and operations. You will collaborate closely with our sales team, playing a key role in securing deals and driving business growth. As a trusted advisor, you will work with a diverse range of clients, from startups to large enterprise IT organizations. If you d like to learn more about the role, explore the experiences of Veronica Tudor, Matt Kalan, and Winston Vargo on our Life at MongoDB blog. This role is based in our Bengaluru office as part of our hybrid working model. Ideal Candidate Profile Required Qualifications: 10+ years of professional experience, including a strong background in software development. 3+ years of pre-sales experience with enterprise software solutions. Proficiency in at least two modern scripting or programming languages (e.g., Python, Node.js, SQL, C/C++, Java, C#). Hands-on experience with scalable and highly available distributed systems. Willingness to travel within the region, including international travel as needed. Preferred Qualifications: Experience selling databases or deploying applications with major cloud providers (AWS, Google Cloud, Azure). Familiarity with database programming and data modeling best practices. Key Responsibilities Design systems, applications, and infrastructure to support large-scale software development projects using MongoDB. Provide technical guidance on architectures, patterns, and best practices for leveraging MongoDB effectively. Support the sales team with technical discovery, demonstrations, proof of value, presentations, system sizing, and documentation of technical decision criteria. Translate technical concepts into business value for stakeholders, including executives and decision-makers. Act as a liaison between customers and MongoDB s Product Management team, providing field insights and feedback. Represent MongoDB at industry events, trade shows, and account-based marketing initiatives to drive demand. Mentor and support other pre-sales team members, sharing knowledge and best practices. Demonstrate situational awareness and adaptability in dynamic team environments. Learning & Development Opportunities Gain in-depth knowledge of MongoDB s rapidly evolving product suite, including: Core Database Server Atlas (fully managed cloud database service) Atlas Data Lake, Atlas Full-Text Search, Realm (Mobile Database), Charts Developer Tools & Connectors (Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark) Expand expertise in complementary technologies such as Apache Kafka and Kubernetes. Learn and apply modern architecture methodologies, including microservices, event-driven architectures, DevOps, and cloud security. Develop and refine sales techniques, including presentations, demonstrations, whiteboarding, discovery, and objection handling. Gain exposure to a diverse range of industries and real-world use cases. Culture & Benefits At MongoDB, we prioritize the personal and professional growth of our employees by fostering a supportive and enriching work environment. From employee affinity groups and fertility assistance to a generous parental leave policy, we are committed to the well-being of our team members at every stage of their journey. Learn more about life at MongoDB and join us in making a meaningful impact on the world. MongoDB is an equal-opportunity employer committed to diversity and inclusion. We provide accommodations for individuals with disabilities throughout the application and interview process. If you require accommodations, please inform your recruiter.