Customer Support, Operations jobs

Associate Administration / Front Office Location: Hitec City, Hyderabad, Telangana Experience: Minimum 3 Years Employment Type: Full-time Job Summary We are looking for a dynamic and well-organized Associate Administration / Front Office to oversee front desk operations and support administrative functions. The ideal candidate should have a strong ability to multitask, communicate effectively, and ensure smooth day-to-day operations within a corporate office environment. Key Responsibilities Manage front office and general administrative operations to ensure a well-run and professional environment. Schedule inter-departmental meetings, coordinate with staff for availability, and handle logistics including refreshments and necessary materials. Handle the calendar and travel arrangements for the management team including hotel bookings, meeting room setup, and arranging A/V equipment. Organize and maintain company documentation, internal records, and files. Handle confidential and sensitive information with professionalism and discretion. Assist with office budget planning and track expenditures and vendor payments. Support HR and Admin teams with organizing training programs, team events, and onboarding/offboarding activities. Coordinate daily housekeeping and maintenance tasks; liaise with facility and external service vendors for smooth office operations. Provide administrative assistance to various department heads and ensure their operational needs are met. Prepare reports and presentations, maintain office inventory, and support audit and compliance documentation. Requirements Educational Qualification: Bachelor s degree in Commerce, Arts, or related field. Experience: Minimum 3 years in a front office or administrative role. Skills: Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) is mandatory. Excellent verbal and written communication. Strong organizational, coordination, and time-management skills. Positive attitude, professional demeanor, and ability to multitask. Prior experience handling confidential and executive-level support will be a plus. Preferred Attributes Exposure to corporate front desk/administrative support in a tech or enterprise environment. Quick-thinking and ability to independently resolve day-to-day office issues. Well-versed in coordinating with vendors, staff, and third-party services. Qualification : Bachelors degree in Commerce, Arts, or related field.

Subject Matter Expert (SME) Location: Sahastradhara Road near IT Park, Dehradun (Work from Office) Shift: Morning (8:30 AM to 5:30 PM) Industry: Education / Training / KPO Salary: Up to 27,000 CTC/month + performance-based incentives Position Overview ACS Networks is hiring Subject Matter Experts (SMEs) and Quality Analysts (QA Experts) to develop and deliver accurate, high-quality solutions for international clients. As an SME, you will apply deep subject expertise to solve technical or non-technical queries and contribute to content development and quality assurance. Available Subject Areas Mechanical Engineering Civil Engineering Chemistry Physics Finance Accountancy Statistics Operations Management Key Responsibilities Provide expert solutions and support in one of the specified subject domains. Ensure high accuracy and quality of the provided solutions. Maintain academic integrity and adhere to client guidelines. Collaborate with internal teams to improve content and resolve challenges. Eligibility Criteria Bachelor s (B.Tech/B.E.) or Master s degree (M.Tech/M.Sc./MBA/etc.) in a relevant field. Minimum 7.5 CGPA in graduation/post-graduation. Strong command over the chosen subject area. Freshers and experienced candidates are welcome. Selection Process Pre-Placement Talk Resume Screening Technical Interview Final Onboarding Qualification : Bachelors (B.Tech/B.E.) or Masters degree (M.Tech/M.Sc./MBA/etc.) in a relevant field

Job Description: We are looking for a proactive and professional Front Desk Executive to manage our clients reception area and serve as the first point of contact for clients, visitors, and employees. The ideal candidate will have excellent communication skills, a friendly demeanor, and a strong commitment to providing exceptional customer service. Company: Leading Hotel -Dehradun Responsibilities: Greet and welcome visitors with a positive attitude, ensuring a warm and professional reception experience. Answer and direct phone calls in a courteous and efficient manner. Manage incoming and outgoing mail and packages. Maintain cleanliness and organization of the reception area and conference rooms. Assist with scheduling appointments and managing meeting room bookings. Provide administrative support to various departments as needed. Requirements: Previous experience in a front desk or customer service role is preferred. Excellent communication and interpersonal skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to maintain professionalism and composure in a fast-paced environment. High school diploma or equivalent; additional certification in office management is a plus. Benefits: Competitive salary and benefits package Opportunities for career advancement and professional development Dynamic and collaborative work environment Employee discounts on company products/services Qualification : High school diploma or equivalent; additional certification in office management is a plus.

Assistant Manager SOM (Support Operations & Maintenance) Location: Chennai (Work from Office) Job Type: Full-Time Experience: 3 to 6 Years (with at least 1+ year in a lead/senior role) About the Role We are looking for a proactive and people-oriented Assistant Manager SOM to join our Chennai HQ. This is a hybrid role that blends technical product support, process optimization, and team leadership. You'll play a key part in driving daily operations, mentoring the support team, optimizing processes, and ensuring timely and high-quality deliverables. Key Responsibilities Serve as the point of contact for support escalations and team-related queries. Troubleshoot client-side issues and provide clear resolutions or workarounds. Deliver exemplary support to both internal and external stakeholders. Analyze and improve end-to-end product support processes. Lead automation initiatives to reduce manual work and streamline workflows. Monitor SLA/KPI compliance, proactively addressing potential delays. Take ownership of team outputs and deliverables, ensuring consistency and quality. Maintain and contribute to internal documentation and knowledge bases. Provide insights from support trends to aid product and customer experience improvements. Promote a collaborative, learning-focused team culture. Identify skill gaps and recommend training/tools for team development. Manage and track support tickets, ensuring timely resolution and SLA adherence. Collaborate cross-functionally using support tools and integrations. Utilize browser DevTools to inspect HTML/CSS, debug JS errors, and analyze console logs. Acceptance Criteria Experience: 4 6 years in customer/product support. 1+ year in a leadership or senior support role. Technical Skills: Proficient with Jira or similar support platforms. Strong debugging skills using browser developer tools. Knowledge of HTML, CSS, JavaScript errors, caching, and browser compatibility. Experience with RESTful APIs testing and debugging via Postman or similar tools. Familiar with user authentication, including SSO (SAML, OAuth2). Understanding of network fundamentals: DNS, HTTP/S, SSL, proxies, firewalls. Soft Skills: Strong communicator with excellent people management skills. Strategic thinker with a tactical mindset for driving support success. Adaptable and capable of handling multiple priorities. Willingness to work in shifts and travel on-site when required. If you're passionate about leading support teams and driving operational excellence, apply now to become part of a growing, customer-centric organization.

Spare Parts Manager Crushing & Screening Location: Bangalore Experience: Minimum 5 years in the crusher industry Industry Type: Engineering & Construction Education: BE / Diploma in Mechanical Engineering Role Category: After-Sales Service & Repair Job Description We are seeking a skilled and dynamic Spare Parts Manager with strong domain expertise in the Crushing & Screening industry. The ideal candidate will be responsible for managing spare parts sales, product support, customer service, and warehouse coordination, ensuring smooth after-sales operations and customer satisfaction. Key Responsibilities Drive sales of spare parts specifically for crushing and screening equipment. Understand technical specifications and customer requirements to offer the right parts solutions. Coordinate service repairs and timely delivery of parts in collaboration with internal teams. Conduct regular visits to existing and prospective customers to identify and convert sales opportunities. Respond promptly to customer feedback and parts inquiries, ensuring a high level of customer satisfaction. Monitor and follow up on payment collections in alignment with sales and delivery commitments. Collaborate with service teams to fulfill customer requirements efficiently. Build and maintain strong relationships with customers and internal stakeholders. Required Skills & Experience Strong technical knowledge of crushing and heavy equipment parts. Proven track record in spare parts sales and after-sales support within the crushing industry. Proficient in MS Office, ERP systems, and sales reporting tools. Excellent communication skills in English, Hindi, and at least one regional language. Good mechanical aptitude and ability to understand equipment diagrams and parts manuals. Willingness to travel extensively across India to support business growth. Ability to lead, guide, and mentor service and internal sales teams. Preferred Candidate Self-motivated and target-driven with a customer-first approach. Strong negotiation, relationship management, and problem-solving skills. Organized and proactive in managing multiple priorities and customer expectations. Qualification : BE / Diploma in Mechanical Engineering

Job Title: Regional Manager Acute Care Locations: Bangalore Experience: 2 4 Years Industry: In Vitro Diagnostics (IVD) / Healthcare / Medical Devices Employment Type: Full-Time Role Summary We are seeking a highly motivated Regional Manager Acute Care to lead sales efforts and business growth across multiple key territories. The successful candidate will be responsible for achieving sales targets, executing marketing strategies, managing CRM reporting, and driving secondary sales activities in the acute care diagnostics segment. Key Responsibilities Achieve and exceed sales targets for Acute Care products in the assigned regions. Drive secondary sales through initiatives such as UCP/UCV, BCL coverage, roadshows, demo campaigns, CMEs, and conference participation. Maintain accurate and timely reporting using CRM tools and manage the sales funnel efficiently. Implement and monitor marketing strategies to increase market penetration and brand visibility. Ensure sound financial discipline in territory management and sales operations. Lead the successful launch of new products within the territory, ensuring smooth market entry. Manage the liquidation of short shelf-life products following company guidelines. Continuously enhance product knowledge through self-learning and company-provided training programs. Monitor and report competitor activities and market trends within the assigned region. Submit timely and accurate sales and closing statements to management. Qualifications & Skills Educational Qualification: Degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or Pharmacy. Experience: Minimum 2 years of proven experience in IVD sales, preferably with acute care products. Strong understanding of the acute care diagnostics market and healthcare sales cycles. Proficient in CRM software and sales reporting. Excellent communication, negotiation, and relationship-building skills. Ability to work independently and manage multiple territories efficiently. Willingness to travel extensively within assigned locations. Core Competencies Target-driven and result-oriented Strong stakeholder and customer management Expertise in secondary sales and marketing campaign execution Effective lead and funnel management Product launch and lifecycle management Be part of a leading organization in the IVD acute care diagnostics space. Competitive salary with performance incentives. Opportunities for professional growth and development. Collaborative work culture focused on innovation and excellence. Apply now and become a key contributor to our regional business success. Qualification : Degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or Pharmacy.

About RARE RARE is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, RARE simplifies life and enhances experiences through a wide range of services: Travel Services: From flight bookings and visa assistance to personalized itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating custom menus for special occasions. Gifting Solutions: Thoughtful gift sourcing for any event, personalized packaging, and seamless delivery. Mobility Coordination: Chauffeur services, vehicle rentals, and transport solutions for convenience and ease. Lifestyle Support: Event planning, wellness services, and daily errands for complete lifestyle management. By managing everyday tasks and taking care of the details, RARE allows customers to focus on what matters most be it work, family, or personal goals. With a strong commitment to efficiency, reliability, and personalized solutions, RARE empowers customers to live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking and User Management Maintain a list of pending and completed user requests, identifying areas of delight. Monitor multiple pending requests and flag cases for consolidation where appropriate. Nudge agents to manage clubbed requests for better coordination and customer experience. Keep an updated list of available rewards, delights, and offers for deployment. Manage and maintain customer data, including profiles, preferences, past interactions, and completion rates. Delight Delivery Identify customer delight opportunities based on transaction value, status, and engagement history as per SOPs. Select appropriate rewards and delights tailored to each user and task. Track and document customer feedback on delight delivery. Background Requirements 3+ years of experience in customer experience, loyalty programs, or concierge roles. Strong creativity and a customer-centric mindset. Experience or passion for creating engagement and delight initiatives. Key Result Areas (KRAs) Identify and execute customer delight opportunities. Ensure proper tagging and consolidation of unfulfilled requests. Enhance overall customer experience. Key Performance Indicators (KPIs) Engagement Rate: Measured through customer interaction and participation. Positive Feedback: Collected from delight interactions. Retention Rate Improvement: Track and improve repeat customer engagement. Customer Satisfaction: Monitor scores at the user level to ensure high service quality. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Job Title: Executive Debt Management Services (Settlement & Waiver) Location: Pune Experience Required: 2 3 years Department: UNPL Field Company: Bajaj Finance Ltd. Job Purpose We are looking for a motivated and results-driven professional to join our Debt Management Services team in the Settlement and Waiver Unit. This role is focused on achieving collection targets, managing roll-back cases, and ensuring compliance and operational efficiency. Key Responsibilities Achieve monthly and quarterly collection targets. Focus on recovery in Personal Loan (PL) roll-back cases. Ensure timely and accurate documentation and feedback on collection activities. Address and comply with audit requirements. Maintain adequate "Feet on Street" availability across pools and segments. Define and monitor productivity parameters for Agencies and DMAs; conduct weekly performance reviews with collection executives. Conduct background and reference checks for newly appointed agencies and DMAs. Continuously evaluate and assess agency and DMA performance. Identify training needs and support skill development for Collection Executives. Perform random field visits to customers for feedback and quality assurance. Required Skills & Qualifications Strong people management and leadership abilities. Proven track record of achieving targets and driving results. Excellent communication and negotiation skills. High levels of self-motivation and ownership. Ability to work in a fast-paced, performance-driven environment. Strong relationship-building skills and a proactive attitude. Clarity of thought, perseverance, and a positive, affirmative approach. Basic computer proficiency.

Job Title: Technical Assistant to CMD Location: Pune Experience: Minimum 8 Years Employment Type: Full-Time Reporting To: Chairman & Managing Director (CMD) Job Responsibilities: Technical Support & Project Coordination: Assist CMD in reviewing and analyzing project reports, construction plans, and feasibility studies Coordinate with project teams, architects, and consultants for technical discussions and status updates Provide insights on project planning, estimation, and budgeting Planning & Estimation: Conduct quantity estimation, cost analysis, and material requirements for ongoing projects Assist in tendering processes, vendor negotiations, and contract evaluations Track and report on project progress, risks, and deviations Liaison & Documentation: Maintain and organize technical documents, approvals, and compliance reports Liaise with government authorities for regulatory clearances and compliance Prepare technical presentations and reports for CMD s strategic meetings Process Improvement & Risk Mitigation: Identify potential risks in construction projects and suggest mitigation strategies Support CMD s decision-making with data analysis and project insights Recommend process improvements for efficient project execution Qualifications: BE/DCE in Civil Engineering (preferably with specialization in Planning/Estimation) Experience: Minimum 4 years in construction planning, estimation, and project coordination Qualification : BE/DCE in Civil Engineering (preferably with specialization in Planning/Estimation)

Job Title: Customer Service Officer Department: PDM Domestic Business Location: Pune Experience Required: 2 to 6 Years Qualification: Graduate / Master s Degree (Mandatory) Certifications: MDF Certified (Preferred), NISM (Desirable) Reports To: Branch Head / Regional Customer Service Lead Role Overview: The Customer Service Officer acts as a vital link between the AMC and investors by ensuring exceptional service delivery, complaint resolution, transaction processing, and regulatory compliance. This role involves managing walk-in clients, coordinating with registrars (R&T agents), and supporting the field sales team to strengthen client relationships and improve overall investor experience. Key Responsibilities: Customer Interaction & Support Handle walk-in investors with professionalism and a service-first approach. Promptly respond to investor queries, complaints, and requests across mutual fund products. Assist clients in processing transactions including Purchase, Redemption, Switch, SIPs, and Special Products. Transaction Processing & Coordination Coordinate with R&T agents (Registrar & Transfer Agents) to ensure timely and accurate resolution of investor requests. Ensure adherence to SEBI-prescribed cut-off timings and accurate documentation. Sight credits in bank accounts for reported transactions and validate cash flows. Reporting & Regulatory Compliance Prepare and maintain accurate Daily MIS, Monthly Reports, Time Stamping Register, and Daily Transaction Report (DTR). Submit High-Value Transaction Reports and other regulatory reports in a timely manner. Stay updated with the latest SEBI guidelines and internal compliance procedures. Product Knowledge & Communication Stay informed about SBIMF product offerings, market movements, and mutual fund regulations. Educate investors on product features, regulatory norms, and documentation requirements. Draft and review investor communication content in a clear, accurate, and professional manner. Sales Support & Branch Operations Support the field sales team in ensuring clients receive smooth service post-sales. Contribute to branch-level investor engagement programs and awareness initiatives. Maintain an environment of operational excellence and risk control at the customer touchpoint. Key Skills & Competencies: Technical Skills: In-depth understanding of mutual fund operations and SEBI regulatory norms Familiarity with R&T coordination and transaction processing workflows Proficiency in MIS preparation, record keeping, and compliance reporting Behavioral Competencies: Excellent verbal and written communication skills Customer-centric mindset with a proactive problem-solving approach Strong attention to detail and commitment to process integrity Ability to multi-task and prioritize under time-sensitive environments Team-oriented with a collaborative working style Mandatory Requirements: Graduate or Postgraduate in any discipline 2 6 years of customer service experience in mutual fund or BFSI sector Knowledge of SEBI regulations and mutual fund products Excellent communication and investor handling skills Desirable Profile: NISM Certification (especially Series V-A: Mutual Fund Distributors) Experience in a mutual fund branch / R&T / back-office operations Familiarity with handling large volume transactions and investor footfalls Strong drafting ability for investor communication and regulatory correspondence Job Summary: The Customer Service Officer plays a pivotal role in delivering high-quality service at the branch level, ensuring smooth transaction processing, investor satisfaction, and compliance with regulatory norms. This role contributes directly to investor retention, brand credibility, and seamless operational flow for SBIMF's Pune branch. Qualification : Graduate / Masters Degree (Mandatory)

Culture of Growth: At Ugaoo, we are GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values are more than just buzzwords; they guide everything we do, and we provide an environment where your ideas are valued and your career can flourish. Room to Innovate: We encourage calculated risks and support ownership. If you're someone who loves to step up and challenge the status quo, you'll thrive here. Performance-Driven Success: Your hard work and dedication will be recognized, and your contributions will have a direct impact on the company s success. Kinship and Collaboration: At Ugaoo, you re part of a community. We work together, celebrate together, and support each other every step of the way. About the Opportunity: We are looking for a Customer Retention Specialist to take the lead in developing and executing strategies to increase customer lifetime value and reduce churn. This role requires someone with a deep understanding of customer behavior, who can use data to identify opportunities to improve retention. The ideal candidate is a creative, data-driven marketer who is digitally-savvy, curious, and eager to learn. You will work closely with cross-functional teams and report to the Co-founder to execute strategic initiatives aimed at improving customer engagement and retention. Responsibilities: Retention Strategy Development: Develop and execute customer retention strategies aligned with company goals. Identify opportunities to improve retention and customer lifetime value through data analysis. Data Analysis: Analyze customer data to identify trends, insights, and actionable opportunities for retention initiatives. Build customer segmentation models to target specific segments with relevant campaigns. Campaign Management: Manage retention campaigns across various channels such as email, SMS, app push notifications, etc. Implement automation campaigns at various stages of the customer lifecycle. Conduct A/B testing to optimize campaign performance and engagement. Collaboration & Reporting: Collaborate with cross-functional teams (design, product, customer service) to ensure retention goals are met. Monitor and report on retention metrics to senior management, showcasing the success of initiatives. Customer Feedback: Respond to customer feedback and inquiries regarding retention efforts to ensure satisfaction and engagement. Requirements: Bachelor s degree in Marketing, Business, or a related field. 2+ years of experience in customer retention, CRM, or a related field. Strong analytical skills with experience working with customer data. Excellent communication skills, both written and verbal. Familiarity with email marketing platforms, CRM software, and customer data platforms. Knowledge of A/B testing methodologies and campaign optimization tactics. Ability to work collaboratively across departments and with external vendors. Who We re Looking For: We re seeking individuals who are driven, accountable, and ready to embark on a journey. If you're excited to take ownership of your work, challenge yourself, and make a real impact, you ll thrive at Ugaoo. We re looking for go-getters who want to grow beyond their current role and help Ugaoo reach new heights. At Ugaoo, the sky isn t the limit it s just the beginning. Join us, and let s grow together because we believe Plants Grow People. Impact: Lead retention strategies that directly contribute to company success. Growth: A platform for continuous personal and professional growth. Collaboration: Work alongside a passionate team that supports and celebrates your success. Qualification : Bachelor's degree in marketing, business, or a related field

Job Title: Managed Services Enablement Executive Location: Noida, India Experience: 3 - 5 years Education: Bachelor s Degree in Computer Science, Engineering, or related field Role Overview We are looking for a motivated Enablement Executive to lead onboarding, training, and skill development initiatives for our Cloud Managed Services team. You will play a vital role in ensuring new and existing team members are equipped with the right knowledge, certifications, and skills to excel and grow within the organization. Key Responsibilities Onboarding and Induction Design and implement induction programs tailored to new joiners' levels. Coordinate and schedule onboarding sessions with relevant team members. Track and maintain onboarding progress for all new hires. Certification Management Maintain up-to-date certification records of the team. Develop and communicate certification plans aligned with team roles and company requirements. Skillset Matrix and Training Needs Analysis Maintain a comprehensive skillset matrix for the Managed Services team. Identify gaps and training needs for individuals and teams. Plan and organize targeted enablement programs and training sessions. Team Enablement and Upskilling Identify candidates for upskilling and advancement. Develop and execute enablement programs for current team members and freshers. Assign mentors and facilitate pre-assessments, training, hands-on experience, weekly reviews, post-assessments, and final evaluations. Ongoing Enablement and Training Programs Organize account-specific training and sessions on SOPs and escalated issues. Facilitate technical discussion forums ("Tech Chats"). Coordinate registration and participation tracking for relevant webinars and workshops. Reporting and MIS Prepare and share monthly progress reports on enablement activities at the department level. Skills & Qualifications Excellent spoken and written English communication skills. Proven team handling and coordination capabilities. Strong organizational and planning skills. Good working knowledge of Microsoft Office (Word, Excel, PowerPoint). Ability to work collaboratively with cross-functional teams and stakeholders. Education Bachelor s Degree in Computer Science, Engineering, or a related discipline. Join us to be a key driver of learning and development within a dynamic cloud services team! Qualification : Bachelors Degree in Computer Science, Engineering, or a related discipline.

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Job Title: Purchase Executive Home Automation Solutions Location: Bengaluru, Karnataka No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat Pvt. Ltd. is a pioneer in home automation and smart living technologies, dedicated to delivering innovative solutions that enhance comfort, convenience, and security. We are looking for a motivated Purchase Executive to join our team and play a key role in sourcing the best products and components for our home automation projects. Position Overview As a Purchase Executive, you will be responsible for the strategic procurement of high-quality home automation materials, ensuring timely delivery, cost optimization, and vendor relationship management. Your role will directly impact project success and customer satisfaction through efficient supply chain management. Key Responsibilities Procurement Strategy: Develop and implement effective purchasing strategies to meet project timelines and budget goals. Vendor Management: Identify, evaluate, and select suppliers based on quality, cost, and delivery capabilities. Build and maintain strong vendor partnerships. Sourcing: Conduct market research to discover new suppliers, innovative products, and technologies in home automation. Purchase Order Management: Prepare and process purchase orders accurately, coordinating with internal teams for validation. Price Negotiation: Negotiate pricing, contracts, and terms to achieve cost savings while maintaining quality and delivery standards. Inventory Management: Monitor stock levels, collaborate with warehouse teams to manage storage, and avoid stock shortages or excess. Quality Assurance Coordination: Work with QA teams to ensure procured products meet company standards. Documentation & Reporting: Maintain precise records of procurement activities, contracts, and vendor performance; generate reports on cost savings and inventory. Budget Compliance: Assist in managing procurement budgets and ensuring financial discipline. Industry Knowledge: Stay informed about emerging trends and best practices in home automation procurement. Qualifications & Requirements Bachelor s degree in Business Administration, Supply Chain Management, or related field. Minimum 1 year of experience in procurement or purchase roles, preferably in home automation, technology, or related industries. Solid understanding of home automation products and technologies. Strong negotiation, communication, and vendor management skills. Proficient in procurement software, MS Office, and inventory management principles. Detail-oriented, analytical, and able to work independently as well as collaboratively. Familiarity with procurement regulations and legal requirements. Skills & Profile Must Have: Positive attitude, growth mindset, persistent follow-up, excellent communication skills, and at least 1 year of experience selling or purchasing technology solutions. Good to Have: Aggressive sales approach, computer and internet proficiency, experience in home automation or home theatre industry, and strong written communication skills. Compensation: Competitive, as per industry standards. Qualification : Bachelors degree in Business Administration, Supply Chain Management, or related field

Job Title: HR Executive (Recruitment and Administration) Location: Bengaluru, Karnataka No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat is a leading innovator in home automation solutions, committed to delivering cutting-edge technology and exceptional experiences. We value our people and invest deeply in their professional growth and success. Position Overview We are seeking a dedicated HR Executive with a strong focus on recruitment and HR administration to support our expanding team. You will manage end-to-end hiring processes, employee onboarding, HR compliance, and talent development initiatives that align with our company s goals. Key Responsibilities Recruitment & Staffing Manage full-cycle recruitment: sourcing, screening, interviewing, and hiring top talent. Utilize various sourcing channels including job portals, social networks, and referrals to attract candidates. Coordinate with hiring managers to understand role requirements and design effective recruitment strategies. Conduct interviews (in-person and virtual) to assess candidate skills, experience, and culture fit. Negotiate employment offers and ensure a smooth hiring process. Employee Onboarding Organize and facilitate comprehensive orientation programs for new hires. Communicate company policies, benefits, and procedures clearly to new employees. HR Administration Maintain accurate employee records ensuring compliance with company policies and legal regulations. Address employee queries and provide support on HR-related issues. Assist in developing and implementing HR policies and procedures. Talent Development Work with management to identify training needs across departments. Facilitate training sessions and workshops to foster employee growth and skill enhancement. Qualifications & Requirements Bachelor s degree in Human Resources, Business Administration, or related field. Proven experience as an HR Executive, particularly in recruitment and HR operations. Solid understanding of employment laws and HR best practices. Excellent verbal and written communication skills. Strong interpersonal and negotiation skills. Ability to work independently and collaboratively in a dynamic environment. Skills & Experience Profile Communication & Interpersonal: Strong ability to build relationships with candidates, employees, and management; effective negotiation skills. Compliance & Legal: Knowledge of local and national labor laws, ensuring policy adherence. Onboarding: Experience designing and conducting orientation programs and benefits administration. Talent Development: Understanding training needs analysis and facilitation of learning sessions. Team Collaboration: Proven teamwork abilities in cross-functional settings. Problem Solving: Proactive, solution-oriented mindset. Adaptability: Comfortable navigating shifting priorities and evolving business requirements. Additional Information Commitment: EBSL Automat emphasizes a minimum 2-year commitment to foster long-term employee growth and organizational success. Notice Period: 2 months to ensure smooth transition and planning for both the company and employees. Qualification : Bachelors degree in Human Resources, Business Administration, or related field

Job Title: Health Admin Services New Associate Skill Required: Claims Services Payer Claims Processing Qualifications: Any Graduation Experience: 0 1 Year About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security. With deep industry knowledge and specialized capabilities across 40+ industries, we provide Strategy & Consulting, Technology, Operations, and Accenture Song powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 professionals deliver cutting-edge solutions to clients in 120+ countries, leveraging the power of technology and human ingenuity. Learn more at www.accenture.com. About the Role As part of Healthcare Claims Services, you will contribute to the seamless administration of health claims, ensuring efficient claim processing from registration to adjudication and payment. This role supports Payer Claims Processing, where you will leverage industry knowledge to receive, edit, price, adjudicate, and process claim payments, ensuring compliance with healthcare standards. Key Responsibilities Process healthcare claims, including verification, evaluation, and adjudication. Solve routine issues by referring to established guidelines and precedents. Collaborate with your team and direct supervisor for daily tasks. Follow detailed instructions on assigned tasks with close supervision. Work as an individual contributor within a structured team environment. Be prepared to work in rotational shifts, if required. Adaptability and flexibility in a dynamic work environment. Strong teamwork and collaboration skills. Ability to meet deadlines while maintaining accuracy. Commitment to quality in claims processing. 7-9 months of experience in Claims Processing (preferred but not mandatory). Join us in driving digital transformation in healthcare operations, delivering superior outcomes today, and enabling a more streamlined, efficient healthcare system for tomorrow! Qualification : Any Graduation

About Procurement Procurement is a key function within Unilever s Supply Chain, managing over 30 billion in global materials and services spend across a network of more than 60,000 suppliers. Our role is to ensure the right services and materials are sourced responsibly and sustainably, helping our purpose-driven brands thrive. We work closely with business stakeholders to drive innovation, enhance consumer experiences, and optimize financial performance through strategic procurement. We lead the way in digital procurement, leveraging cutting-edge tools and analytics to make data-driven decisions. Our strategy Procurement with Purpose is built on three pillars: Purpose-Led, Value-Driven, and Future-Fit. About Marketing & Business Services (MBS) Procurement MBS Procurement oversees Unilever s supplier strategy and sourcing for third-party spend across Marketing, Business Services, and IT. Supporting brands, divisions, and markets, we drive growth through strategic supplier management, cost and value optimization, sustainability, and innovation. With an annual spend of approximately 10 billion and a supplier base of 40,000, MBS Procurement plays a pivotal role in Unilever s global operations. Role: Procurement Assistant Strategic Sourcing Manager Outsourcing The Procurement Assistant Strategic Sourcing Manager for Outsourcing will enhance the efficiency of our outsourced services through expertise-driven strategies, clear accountabilities, capability development, and strong business partnerships. Key Responsibilities: Manage a global spend of approximately 45 million across Finance & Supplier Operations. Lead regional/global strategic sourcing projects, including RFx processes, CPM execution, negotiations, commercial alignment, and contract finalization to maximize commercial benefits. Oversee sourcing project management, ensuring seamless coordination with stakeholders, including VMO, tax, legal, finance, and suppliers, for timely contract approvals and issue resolution. Ensure contractual agreements are aligned with internal finance, legal, and stakeholder requirements. Collaborate with finance teams to track commercial benefits and report them in Unilever s procurement tools. Manage contract modifications, ensuring compliance and approvals from relevant stakeholders. Work closely with Strategic Sourcing Managers, Portfolio Leads, regional/global teams, and supplier operations to establish preferred supplier listings and rate cards. Utilize eProcurement tools to enhance transactional efficiencies and maximize value. Develop and implement market-specific portfolio strategies in collaboration with UniOps stakeholders and Strategic Sourcing Managers. Identify cost-saving opportunities and establish strategies to meet annual savings and cash targets. Address escalations and issues, collaborating with internal and external teams to ensure prompt resolution. Drive transparency and adherence to procurement policies. Support additional procurement initiatives and projects at local/global levels. Qualifications & Experience: Bachelor s degree in Business, Finance, Supply Chain Management, or a related field. 5+ years of procurement experience (preferably in Indirect Procurement). Strong expertise in sourcing, negotiation, contracting, and supplier relationship management. Deep understanding of supply markets, value chains, and FMCG industry dynamics. Experience in outsourcing and business services procurement is a plus. Proven experience in medium to large-scale project management. Proficiency in Unilever s procurement systems (e.g., Coupa, CPM, CLM, SRS, Buyer s Console, Aravo) and analytical tools (Excel, Power BI). Core Competencies & Skills: Ability to thrive under pressure in a complex, global environment, balancing diverse stakeholder expectations. Strong problem-solving and analytical skills with a results-driven approach. Excellent oral and written communication skills, including presentation abilities. Effective stakeholder management and collaboration skills. Passion for continuous improvement and process optimization. Ability to work in dynamic environments, adapting to change with agility. Strong financial and business acumen. Experience leading cross-functional global teams and driving strategic initiatives. Key Internal & External Relationships: Internal: Procurement Teams (Outsourcing, UniOps, Sourcing, Supplier Operations) Finance, Supply Chain, Legal, Tax, Treasury, HR, Sustainability Procurement Strategy & Insights Teams Business Partners (UniOps VMO, Regional & Global Market Teams) External: Suppliers & External Partners Diversity, Equity & Inclusion Statement Unilever is an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable workplace. We welcome applications from all backgrounds and ensure fair consideration for every candidate, irrespective of age, disability, gender identity, race, religion, sexual orientation, marital status, pregnancy, or any other legally protected status. Unilever is dedicated to building an environment where everyone can thrive, contribute, and grow. Qualification : Bachelors degree in Business, Finance, Supply Chain Management, or a related field.

Role Overview An exciting opportunity has arisen for young and experienced professionals in supply chain management to join an established company. This role offers a dynamic environment where you will manage the end-to-end order processing and contribute to key activities across procurement, logistics, finance, and customer service. Key Responsibilities 1. End-to-End Order Processing Handle all stages of order processing from booking, procurement, and customer/factory coordination. Support EXIM (Export-Import) activities and manage logistics, including warehouse clearance, transportation, and customs procedures. Ensure financial clearance processes are completed, including the management of Letters of Credit (LC), Cash Against Documents (CAD) payments, and Performance Bank Guarantee (PBG) issuance. 2. Inventory and Warehouse Management Manage Goods in Transit (GIT), deferred inventory, and ensure accurate reporting at month-end for finance (e.g., revenue recognition and GIT management). Collaborate with the warehouse team to manage stock levels, track shipments, and resolve stock-outs. Handle re-exportation of defective units to the factory. 3. Taxation and Compliance Ensure compliance with GST (5%), CDEC (Custom Duty Exemption), and other taxation requirements, including the handling of bonded transactions. Assist in managing import and INR shipments (handling clearance and landing in India). 4. Procurement and Vendor Management Review purchase orders and communicate with vendors to ensure timely procurement. Handle the procurement of demo materials both for import and local sourcing. Proactively track and update shipping dates to keep all relevant stakeholders informed. 5. Customer and Service Coordination Work closely with the service team to coordinate installation-related activities and track installation revenue. Provide customer support in resolving short shipments, warranty claims, and Free of Charge (FOC) issues. 6. Reporting and Analysis Prepare regular reports on inventory levels, stockouts, Expiry & Obsolescence (E&O), and liquidation opportunities. Utilize Microsoft Excel for detailed data analysis, inventory tracking, and preparing presentations (e.g., PPT presentations for internal/external stakeholders). Review reports and escalate any issues regarding inventory discrepancies, material damage, or procurement errors. 7. Process Improvement Investigate and resolve discrepancies in order processing, material procurement, or shipment issues. Supervise price increases and communicate changes to the team as required. Qualifications Education: Postgraduate degree (preferably in Supply Chain, Logistics, or a related field). Experience: 3-6 years of experience in an analytical or supply chain role, with a strong background in order processing and inventory management. Skills: Proficiency in SAP SD and MM Modules. Advanced Microsoft Excel skills for reporting, data analysis, and inventory management. Strong understanding of taxation, including GST, CDEC, and other relevant customs and tax regulations. Ability to work with forwarders, vendors, and stakeholders to ensure smooth order execution. Proven track record of taking ownership of responsibilities and driving results. Strong organizational and problem-solving skills, with attention to detail. 1.

Position: Administration Executive Location: Gurgaon Department: Administration / Facilities Management Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is seeking a proactive and experienced Administration Executive to manage facility operations, vendor coordination, and workplace services. This role is perfect for a professional who thrives in a fast-paced, dynamic environment and is committed to driving operational efficiency, compliance, and employee satisfaction through effective administrative processes. Role and Responsibilities: Manage end-to-end facility operations including housekeeping, security, pantry, and mailroom services. Coordinate with vendors for procurement, Annual Maintenance Contracts (AMC), and service-level agreements ensuring timely delivery and compliance. Arrange travel, accommodation, and logistics for employees and guests as required. Support planning and execution of office events, employee engagement initiatives, and internal communications. Ensure adherence to health, safety, and sustainability standards across office operations. Maintain accurate records of stationery, asset inventories, and consumables. Collaborate with cross-functional teams to address workplace needs and drive continuous improvement initiatives. Skills and Experience: Minimum 4 years of experience in administration, facility management, or workplace operations. Strong vendor coordination skills with negotiation and service delivery management experience. Knowledgeable about statutory compliance, workplace safety, and health regulations. Proficient in Microsoft Office tools including Excel, PowerPoint, and Outlook. Excellent communication, interpersonal, and analytical problem-solving abilities.