Customer Support Consultant L1 Jobs in Bengaluru

Gen AI Support Engineer-2 Location: Bengaluru Experience: 4 7+ years Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and virtual telecom operator for emerging markets. Since its inception in 2011, Exotel has been powering 50 million daily engagements across voice, video, and messaging channels. We provide our unified customer engagement solutions to over 6000 companies globally, including industry leaders like Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, and Oyo. With $100 million in Series D funding and an ARR of $60 million, Exotel is a growth-stage company poised for massive impact. Overview We're seeking a Gen AI Support Engineer-2 to join our team. As an L2 Support Engineer, you will be the highest level of technical escalation within the support organization. Your role will encompass system reliability, platform integrity, troubleshooting mission-critical production issues, and collaborating with engineering teams for architecture feedback. Additionally, you'll help mentor junior engineers and improve operational processes and tools for large-scale environments. If you're passionate about writing clean code with Python and Django and want to contribute to a fast-paced, mission-driven company, this role is for you! Responsibilities Mission-Critical Issue Resolution: Own the resolution of high-priority, time-sensitive production issues. Root Cause Analysis (RCA): Lead RCA reviews and push for systemic improvements in system architecture and processes. Performance Optimization: Identify bottlenecks and propose architectural changes to improve system performance and scalability. Patch Management: Assist in configuring, deploying, and testing patches, releases, and application updates to production environments. SME for Production Systems: Serve as the Subject Matter Expert (SME) for Exotel's production systems and integrations. Cross-Team Collaboration: Work with Delivery, Product, and Engineering teams to influence system design, rollout strategies, and improvement plans. Mentorship: Lead and mentor L1/L2 engineers on troubleshooting best practices and continuous learning. Code Writing & Automation: Write clean, maintainable code for internal tools, scripts, and automation using Python and Django. Support Tooling: Automate recovery workflows and design support tools for proactive monitoring. Operational Excellence: Establish and improve SLAs, monitoring dashboards, alerting systems, and operational runbooks to ensure system reliability. Must Have Skills Backend Development Support: 3+ years of experience in backend development support, production support, or DevOps/SRE roles. Core Technologies: Proficiency in Python, Django, SQL, and troubleshooting in Linux. Web Technologies: Strong understanding of HTML, CSS, JavaScript, and other web technologies. Distributed Systems & Cloud: Experience working with distributed systems, cloud architecture (AWS), Docker, and Kubernetes. Automation: Strong scripting skills with Bash/Python for automation and operational support. CI/CD & Observability: Good understanding of CI/CD, observability tools, and release management workflows. Communication Skills: Excellent communication, leadership, and incident command skills for managing production issues and cross-functional collaboration. Nice to Have Experience with AI-powered systems and machine learning technologies. Familiarity with monitoring systems like Prometheus, Grafana, or Elasticsearch. Knowledge of microservices architectures and scaling distributed systems. Innovative Work: Be at the forefront of cloud-based communications technology and AI-driven customer engagement platforms. Impact: Play a key role in maintaining and optimizing systems that power millions of customer interactions daily. Growth Opportunities: Be part of a fast-growing company with ample learning opportunities and career development. Collaborative Environment: Work in a supportive, inclusive environment where your input and ideas matter. Competitive Benefits: Comprehensive benefits package including health insurance, mental wellness support, and more.

Director Account Management Location: Bengaluru Work Type: Full-Time About Intugine Behind the scenes, these items journey through a global network of complex supply chains and that s where Intugine comes in. We are a leading supply chain visibility platform trusted by 75+ global enterprises including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and more. By enabling real-time, multimodal visibility (across air, land, sea, and rail), we help brands eliminate inefficiencies, cut logistics costs, and deliver on time, every time. As a proud technology partner to the Government of India s National Logistics Policy, we integrate with systems like FASTag, Port Community System, and FOIS, bringing deeper insights and intelligence to modern logistics. About the Role We re looking for a Director Account Management to join our senior leadership team and take ownership of our enterprise customer relationships. In this role, you ll lead the Account Management and Customer Success function, responsible for driving customer value, growth, renewals, and satisfaction. You ll be the voice of the customer internally, while acting as a strategic consultant and trusted partner to top executives across our client portfolio. This is a high-impact leadership role that blends strategic thinking, team leadership, and customer-centric execution. Key Responsibilities Portfolio Growth: Drive expansion and retention through cross-selling and up-selling across Intugine s product suite. Team Leadership: Manage, mentor, and grow a team of high-performing account managers. Identify training needs and set performance goals. Strategic Relationships: Build and maintain strong relationships with key enterprise clients, especially at the CXO level. Customer Success Strategy: Develop and implement frameworks to ensure customer satisfaction, adoption, and long-term value realization. P&L Ownership: Own and manage the P&L for the enterprise account portfolio. Renewals & Retention: Lead the renewal strategy and exceed retention goals through proactive engagement and value delivery. QBRs & CSAT: Conduct regular QBRs, track satisfaction (CSAT), and resolve escalations in partnership with delivery and technical teams. Executive Communication: Communicate effectively with client stakeholders across levels; act as a strategic advisor on business and operational challenges. Account Mining: Identify new revenue opportunities by unlocking additional stakeholders and business units within existing accounts. Goal Setting & Cross-Functional Alignment: Collaborate with internal teams including sales, product, and delivery to align goals and drive customer outcomes. Coaching & Mentoring: Develop direct reports through regular feedback, coaching, and leadership development. 8+ years of experience in Account Management, Customer Success, or Enterprise Sales 4+ years of leadership experience managing high-performing teams Proven success in growing strategic accounts and delivering long-term value Strong background in B2B SaaS; experience in logistics or supply chain tech is a strong advantage Experience navigating complex sales cycles and executive-level conversations Excellent communication, stakeholder management, and problem-solving skills Self-starter mindset; thrives in a fast-paced, evolving business environment At Intugine, you won t just manage accounts you'll build real partnerships that shape the future of global logistics. As part of our leadership team, you'll have the autonomy, support, and vision to make an impact that lasts. Perks & Benefits: Employee Stock Options Grow with us and share in our success Comprehensive Health Cover Your well-being is our priority Personal Development Budget We invest in your growth Flexible Working Hours Work when you're at your best Generous Parental Leave Family first Equal Pay Policy Transparent and fair compensation Education Assistance For your continuous learning journey Autonomy & Ownership Run your show with full support Life Skills Training Tax planning, mental wellness, and more Company Outings & Paid Time Off Recharge and reconnect

Sr. Software Sales Consultant / Manager (SaaS) Location: Bengaluru, India (In-Office) Experience: 8 13 years Job Type: Full-time | Permanent Role Category: Enterprise & B2B Sales Industry: IT Services & Consulting About the Role We re looking for a driven and experienced Senior Software Sales Consultant / Manager to lead our enterprise software sales efforts across North America and APAC markets. You'll be at the forefront of selling our next-gen cloud-based Quality Management System (EQMS) designed for industries like General Manufacturing, Life Sciences, and Automotive. If you're passionate about helping organizations digitally transform and thrive in a competitive landscape especially in compliance, quality, and process optimization we want to hear from you. What You ll Be Doing Sales Strategy & Execution Drive new business and manage existing accounts to exceed annual sales quotas Operate as a hunter, building a strong pipeline via assigned leads and self-sourced opportunities Manage the entire sales cycle: lead generation qualification business development deal closure Create success plans aligned with both individual targets and company revenue goals Client Engagement Build strong, multi-level relationships with decision-makers and influencers Understand customer pain points and map them to the value of our solutions Position our EQMS and complementary platforms to meet compliance, quality, and efficiency needs Sales Operations Keep CRM (Salesforce) updated with an accurate pipeline and forecast Collaborate with internal teams Product, Development, Support, Consulting to ensure a seamless customer experience Represent the company at industry events, trade shows, and webinars What You ll Bring Required Skills & Experience 8 13 years of successful experience in enterprise software sales (SaaS, cloud-based platforms, or EQMS/ERP/CRM) Prior experience with on-premise-to-cloud transitions is a big plus Strong working knowledge of Quality, Compliance, or Clinical Information Systems Ability to understand complex business workflows and demonstrate high-value software solutions Exceptional communication, negotiation, and presentation skills Proficiency in Microsoft Office Suite and familiarity with Salesforce CRM Self-starter with a strong sense of ownership and ability to work cross-functionally Education Bachelor s degree in Business, Engineering, or a related field Nice to Have Exposure to EQMS, ERP, MES, CRM, HCM, EPM, or BI/Analytics platforms Experience selling into regulated industries like Life Sciences, Pharma, or Automotive Multilingual skills (English is mandatory; additional languages are a bonus) Opportunity to work with an innovative SaaS product in a growing industry Access to top-tier clients and complex enterprise deals Fast-paced, collaborative, and learning-driven work culture Competitive salary and career progression based on performance Apply now and take the lead in shaping the future of quality and compliance software for global enterprises! Qualification : Bachelors degree in Business, Engineering, or a related field

Job Title: Associate IT Engineer Location: Bangalore North, Karnataka, India Job Type: Full-Time Experience Required: 2 3 Years Industry: Entertainment / Mobile Gaming About Us: We are one of India s most dynamic and fast-growing mobile gaming companies. Since our founding in 2014, we ve been building chart-topping games for a global audience in partnership with Modern Times Group (MTG). Our mission is to create simple, impactful casual gaming experiences at massive scale. Our portfolio includes globally popular titles such as Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Position Summary: We re looking for a motivated Associate IT Engineer to support our growing technology infrastructure. In this role, you ll take ownership of IT operations, endpoint and access management, IT security, cloud platform administration, and day-to-day support tasks ensuring our teams have seamless and secure access to the tools they need. Key Responsibilities: System & Endpoint Management Manage MDM solutions (e.g., Intune, Jamf, JumpCloud, ManageEngine). Automate device provisioning and security configuration processes. Oversee IT asset lifecycle (endpoints, peripherals, and licenses). Identity & Access Management Manage IAM for SaaS tools (e.g., GitHub, Slack, AWS/GCP, Zoom, Apple Store Connect, Google Play). Implement and maintain SSO/SAML integrations for internal tools and dashboards. Security & Compliance Monitor and enhance endpoint and network security (e.g., antivirus, encryption, OS patching). Implement cybersecurity best practices and incident response playbooks. Liaise with internal/external auditors and lead audit compliance processes. IT Support & Operations Provide L1/L2 support for internal IT issues. Monitor infrastructure health and performance via appropriate tools. Maintain technical documentation on Confluence. Support software license deployment and version upgrades with cost optimization. Skills & Requirements: 2 3 years of hands-on IT experience in a similar role. Strong working knowledge of MDM platforms and endpoint security tools. Familiarity with access control and SSO tools. Proficient in managing SaaS environments and troubleshooting desktop hardware/software. Strong grasp of networking fundamentals and cybersecurity principles. Excellent problem-solving skills and stakeholder communication. Experience with infrastructure monitoring tools is a plus. Exposure to cloud platforms (AWS/GCP) preferred. What We Offer: A high-energy, collaborative work culture. Opportunity to work in a fast-scaling, tech-first gaming company. Access to the latest technologies and tools in IT & infrastructure. A chance to shape secure systems used by a globally recognized mobile gaming company.

Subject Matter Expert (SME) Production Optimization Location: Bengaluru Department: Global Strategic Services Data Science EMEA Employment Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader driving industrial digital transformation through AI and data. Our flagship solutions include Cognite Atlas AI and Cognite Data Fusion (CDF), empowering industries such as Oil & Gas, Chemicals, Pharma, Manufacturing, and Energy to optimize operations and innovate at scale. We have been honored with awards like the 2022 Technology Innovation Leader and 2024 Microsoft Energy and Resources Partner of the Year. Our Values Impact: Deliver meaningful results in every endeavor. Ownership: Take responsibility beyond boundaries, fostering inclusivity and teamwork. Relentless: Innovate persistently with resilience and care. Role Overview As a Production Optimization SME, you will leverage deep industry expertise to guide Cognite s Data Science and Customer Success teams in delivering data-driven production optimization solutions. Acting as a trusted advisor, you will collaborate with project teams and customers to ensure maximum value realization through strategic and technical guidance. Key Responsibilities Advise customers and internal teams on production optimization challenges and solutions. Collaborate with Project Managers, Customer Success, Sales, and Product teams to align delivery with business goals. Translate customer needs into actionable project scopes and solution designs. Demonstrate the value of Cognite Data Fusion and related applications for production optimization. Create demos, visualizations, and supporting materials for customer implementations. Provide on-site technical support and mentoring to technical teams, especially data scientists. Gather and relay customer feedback to improve products and solutions. Stay current on industry trends, Big Data, Business Intelligence, and Machine Learning technologies. What You Bring Bachelor s degree in Petroleum Engineering, Chemical Engineering, or related technical field. 5+ years experience in production engineering with expertise in: Optimizing production near wellbore, completions, and pipeline/network systems Designing and troubleshooting artificial lift systems (ESP, gas-lift, sucker rod pumps) Using multiphase flow simulators (Prosper, Gap, Pipesim) Analyzing reservoir and well performance data Conducting flow assurance studies (corrosion, scale, wax, hydrates, slugs) Familiarity with data-driven production optimization challenges and technologies. Python programming skills are a plus. Excellent presentation, coaching, and communication skills across organizational levels. Self-motivated, results-driven, and able to work independently and collaboratively. Proficient in English. Join a diverse, global team representing 70+ nationalities, with a strong focus on Diversity, Equality, and Inclusion (DEI). Work from a modern hybrid office environment in Bengaluru (Rathi Legacy, Hoodi). Enjoy a flat organization with direct access to leadership and minimal bureaucracy. Collaborate on ambitious projects impacting multiple industries worldwide. Engage with the Cognite HUB to exchange ideas and connect with peers and partners. Make Your Impact Be part of Cognite s mission to power digital transformation with DataOps and AI, enabling industrial clients to optimize operations sustainably and make better decisions every day. We welcome candidates from all backgrounds apply today! Qualification : Bachelors degree in Petroleum Engineering, Chemical Engineering, or related technical field.

Technical Consultant - L1 Location: Bengaluru, India Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) Company Overview Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Job Description Role Overview: The Technical Consultant professionals will provide technical expertise to plan, analyze, define, and support the delivery of technical capabilities for clients' transformation, enhancement, advanced problem-solving skills, and support projects. Key Responsibilities: Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement/support project. Develop high-level design, detailed design, and technical/integration solutions to meet the needs. Collaborate with clients to understand their business needs and processes. Participate in technical and technology workshops to understand and deliver integration requirements. Drive client discussions to define integration requirements and translate them into technical solutions. Provide training and support to end-users. Write technical specifications and test plans for development teams to ensure test-driven development. Manage projects and timelines effectively. Provide expert support to various projects and delivery engagements as and when required. Drive innovation/transformation agenda in large existing accounts and provide delivery support. Engage in escalation management and client delivery support. Interact with SAP and third-party partners. Performance Metrics: No. Performance Parameter Measure 1. Job Knowledge Consider existing skill levels and measure cross-skills & upskills acquired to remain current on new developments in respective SAP Technical module. 2. Customer Satisfaction As defined by client SLAs. 3. Managing Change & Improvement Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective. Measure overall adaptability/flexibility to move from one project to another project. 4. Functional Leadership Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively. 5. Customer Responsiveness Measure responsiveness & courtesy in dealing with external customers, internal staff, and teammates in a courteous manner. About Wipro Wipro is building a modern digital transformation business with bold ambitions. Join a team that values reinvention of yourself, your career, and your skills. Wipro is a place that empowers you to design your own career reinvention, evolve, and grow. Applications from people with disabilities are explicitly welcome.

SAP Sales Manager Location: Bangalore Experience: 6-8 Years Employment Type: Full-time About Fingent At Fingent, we believe that technology can transform lives those who use it, build it, and those impacted by it. We develop beautiful, usable, and impactful software to solve complex business challenges. We nurture a team of highly intelligent individuals who are passionate about bringing the best out of themselves, their peers, and clients. Role Overview We are seeking an SAP Sales Manager to drive SAP solution sales and build strong, lasting client relationships. The ideal candidate will have a proven track record in SAP solution sales, excellent negotiation skills, and the ability to create and implement strategic sales plans. You will play a key role in the growth of the SAP practice, contributing to revenue generation, market expansion, and overall customer satisfaction. Key Responsibilities Strategy and Execution: Develop and execute strategic sales plans to drive SAP solution sales and meet revenue targets. Identify new business opportunities, managing the entire sales pipeline from lead generation to closing deals. Client Engagement and Relationship Management: Build and maintain strong relationships with existing and potential clients to understand their business needs and recommend tailored SAP solutions. Negotiate contracts and provide consultative support to ensure customer satisfaction and retention. Collaboration: Work closely with SAP consultants and technical teams to create customized proposals and presentations that align with client requirements. Collaborate with marketing teams on sales campaigns and promotional initiatives to increase brand awareness and sales. Market and Product Knowledge: Stay current with SAP product offerings, new developments, and industry trends to ensure you're providing the best solutions to clients. Continuously develop expertise in SAP products, including S/4HANA, ERP solutions, and other SAP technologies. Team Leadership (for managerial roles): Lead, mentor, and guide the sales team to enhance performance and achieve collective goals. Foster a collaborative environment and ensure all sales objectives are met. Qualifications Educational Background: Bachelor s degree in business administration, IT, Marketing, or related field. Experience: 5 10 years of relevant experience in SAP sales or business development. Previous exposure to SAP solutions such as S/4HANA, CRM, or ERP is required. Skills: Expertise in SAP solutions and a deep understanding of the SAP product ecosystem. Strong negotiation, communication, and presentation skills. Proficient in sales forecasting, using CRM tools (e.g., Salesforce), and conducting market analysis. Additional Skills: Knowledge of SAP modules like Sales and Distribution (SD), Material Management (MM), or Finance (FI) is advantageous. SAP certifications or related platform certifications are preferred. At Fingent, you will have the opportunity to work in a fast-paced, collaborative environment with cutting-edge technology. You will be able to leverage your skills in SAP sales and contribute directly to the growth of a forward-thinking company. Join us to make an impact, grow your career, and help businesses solve their most pressing challenges. Qualification : Bachelors degree in business administration, IT, Marketing, or related field.

Job Title: Area Sales Manager South India Department: Sales & Marketing Location: Bengaluru Experience: 2 14 Years Qualification: B.E / B.Tech / Diploma in Mechanical Engineering Number of Positions: 2 Job Description: We are seeking a driven and experienced Area Sales Manager to lead sales efforts for Crushing & Screening Equipment across South India. The ideal candidate will have a strong background in capital equipment sales within industries such as aggregate processing, contract crushing, construction, or mining. This is a high-impact role focused on business development, customer engagement, and revenue growth. Key Responsibilities: Sales Execution: Drive sales of Crushing & Screening Equipment to meet corporate and retail targets. Tender Management: Review tender invitations and related documents; support bid planning and submission. Market Development: Conduct market mapping and generate leads from aggregate producers, mining contractors, and engineering consultants. Customer Engagement: Understand customer needs and propose tailored solutions using the company's product portfolio. Consultative Selling: Advise customers on equipment selection based on technical requirements, cost considerations, space constraints, and usage objectives. Sales Planning: Develop sales strategies and set objectives for the assigned territory. Relationship Management: Build and nurture strong relationships with key accounts to drive business growth and long-term partnerships. Collaboration: Coordinate with project, spares, and service teams to ensure smooth execution and after-sales service. Reporting: Provide regular updates and insights on business activity, pipeline development, and customer satisfaction. Compliance: Ensure all actions align with company policies, procedures, and values. Skills & Competencies: Proven experience in capital equipment sales within mining, construction, or aggregate-related sectors. Strong communication and interpersonal skills. Self-starter with a customer-centric and sales-driven approach. Ability to work independently while collaborating across departments. Willingness to travel extensively (approx. 20 22 days/month). Opportunity to work with a leading brand in industrial equipment. High-impact role with autonomy and strategic influence. Competitive compensation and performance-linked incentives. A collaborative environment with strong cross-functional support. Qualification : B.E / B.Tech / Diploma in Mechanical Engineering

Job Title: Customer Success Services - Oracle SaaS/HCM/Cloud Analyst - Lead Career Level: IC3 Position Overview: As a member of Oracle s Support organization, you will be responsible for providing post-sales support and solutions to Oracle customers. Your focus will be on resolving complex, non-technical customer inquiries, as well as providing technical troubleshooting for Oracle's Electronic Support Services. Acting as a primary point of contact for customers, you will manage customer relationships and offer assistance to internal Oracle teams regarding customer situations and escalated issues. Key Responsibilities: Customer Support: Act as the primary contact for Oracle customers, assisting them with complex technical and functional queries related to Oracle Fusion HCM products, including Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Incident Management: Track, diagnose, replicate, and resolve critical and complex cases, ensuring total resolution of service incidents. Customer Success: Advise customers on the complex use of Oracle products, providing tailored solutions and resolving critical issues. Situation Management: Take ownership of highly sensitive and critical customer issues, working directly with customers and consulting with management to drive resolution. Knowledge Sharing: Share your knowledge with teammates by delivering formal training sessions, creating and reviewing Knowledge Articles, and mentoring others to promote technical and professional development. Collaboration: Work closely with internal teams to address escalated customer issues and contribute to improving internal processes and solutions. Qualifications: Must-Have Skills: 6-10 years of experience in the implementation, support, or upgrade of Oracle SaaS HCM products, with at least one implementation experience in Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Hands-on configuration experience with at least three or more tools: HCM Extracts HCM Data Loader (HDL) Payroll Batch Loader (PBL) Workflow BI Publisher Fast Formula Personalization PL/SQL Strong knowledge of Fusion Cloud architecture, setup manager, and activities. Experience with FBDI and OTBI report development. Knowledge of integrating external data sources into Oracle Fusion Applications. Familiarity with localizations and security setup is a plus. Nice-to-Have Skills: Experience with Oracle Core HR, Absence, Benefits, and Payroll in Release 12.1.3.x / 12.2.x. Experience working in L1/L2/L3 support environments. Ability to analyze and decipher software logs and trace files to troubleshoot issues. Hands-on experience with XML, Java, J2EE, Oracle ADF, SOA, and Web Services. Strong functional/product expertise, with the ability to relate Oracle s functionality to business processes. Additional Skills: Effective analytical and organizational skills. Strong verbal and written communication skills in English; multilingual skills are a plus. A proactive learning orientation, staying up-to-date with emerging business models, processes, and Oracle product solutions. Experience in Managed Services, including client relationship management, offshore delivery management, project/program management, and successful delivery of KPIs. Ability to work in rotational shifts, manage a large team, and ensure SLAs are met for both EBS and Cloud/SaaS customers. Education & Experience: B.S. (Computer Science), BE, or equivalent preferred. Other qualifications with adequate experience may also be considered. Qualification : B.S. (Computer Science), BE, or equivalent preferred.

Location: Bengaluru, India Role: Cybersecurity Analyst Company: Wipro Limited In a world where data is power, protecting that data is a mission, not just a job. As a Cybersecurity Analyst at Wipro, you ll be the guardian of sensitive information, spotting threats before they strike and building a resilient security posture for the organization. What You ll Do 1 Keep Customers Safe Deliver customer-centric cybersecurity, ensuring systems are fortified and risks are minimized. Monitor logs, security events, and access patterns to detect unusual, unauthorized, or illegal activity. Safeguard log sources, security configurations, and access controls. 2 Hunt, Analyze & Respond Track, analyze, and respond to security incidents escalated by L1 teams (24x7 rotational shifts). Perform log reviews and forensic analysis to understand unauthorized access or breaches. Use advanced analytics tools to identify emerging threat patterns. Conduct detailed root cause analysis and recommend specific, actionable improvements. 3 Be the Incident Commander Lead incident response efforts, coordinating with internal teams and customers for swift resolution. Plan and refine disaster recovery strategies for potential breaches. Create incident reports, dashboards, and analysis summaries to share insights and learnings. 4 Collaborate & Educate Work closely with internal technical leads, practice teams, and external customers to manage security concerns. Assist with internal and external audits, maintaining the information security risk register. Deliver cybersecurity awareness training for colleagues, turning every employee into a security ally. Provide hands-on advice and guidance on handling malicious emails, phishing attempts, and suspicious activity. Key Relationships Stakeholder Why You ll Work Together Internal Tech & Project Leads Regular updates, security reporting, coordination Security Intelligence Team For threat intelligence sharing and practice alignment Customers Direct support during incidents, ensuring transparency & fast resolutions What You Need to Succeed Technical Mastery Deep knowledge of Network Security devices, Firewalls, Endpoints, SIEM, Application Security, IDS/IPS, Vulnerability Assessments & Penetration Testing (VA/PT). Process Excellence Solid understanding of standards, processes, and automation tools to improve consistency and reduce risk. Communication & Collaboration Clear, effective communication skills you ll be the go-to person for explaining security risks to both techies and non-techies. How Your Success Will Be Measured Performance Area Measure Customer Focus Fast, effective resolution of security incidents for internal & external users Process Adherence 90-95% SLA compliance for response & resolution times Key Competencies Effective Communication Collaborative Working Execution Excellence Analytical Thinking & Problem Solving Reinvent Cybersecurity With Wipro This isn t just a job it s your chance to reinvent how organizations protect themselves in a rapidly evolving threat landscape. Join Wipro. Own the mission. Protect the future. Applications from people with disabilities are explicitly welcome.

Job Title: Digital Transformation Leader Industrial Manufacturing and Aerospace Engineering Location: Bengaluru About Capgemini Invent: Capgemini Invent is the digital innovation, consulting, and transformation brand of the Capgemini Group, combining market-leading expertise in strategy, technology, data science, and creative design to help CxOs envision and build what s next for their businesses. We are committed to delivering tangible impact through cutting-edge solutions across industries. My Role: As a Digital Transformation Leader and Subject Matter Expert (SME) in the Industrial Manufacturing and Aerospace Engineering & R&D domains, I will play a pivotal role in shaping the future of our client's digital journey. This includes understanding day-to-day industry activities and leveraging this knowledge to lead projects and build high-performing teams. You will: Lead the development and delivery of digital transformation initiatives in industrial manufacturing and aerospace engineering, specifically focusing on digital continuity, engineering transformation, and model-based systems engineering. Act as a thought leader and industry expert, driving innovative solutions to address customer challenges. Develop and manage digital offers, go-to-market strategies, and key technology solutions for global OEMs and industry players, ensuring alignment with business objectives and ROI. Lead and mentor a team of consultants, ensuring the successful deployment of industry-leading digital transformation projects. Collaborate with sales teams, customers, and stakeholders to generate new business opportunities for Capgemini Invent. Articulate thought leadership by conducting industry studies, identifying future trends, and promoting Capgemini's branding. Manage cross-functional teams and work on market strategies for servitization models or after-sales support, leveraging new product/solution development. Build and foster strong customer relationships, using your process/technology expertise to develop solutions tailored to their business needs. Drive innovation by integrating Industry 4.0 technologies such as IoT, cloud, AR/VR, automation, digital twins, blockchain, and RFID into customized offerings for clients. My Profile: Qualifications (Must Have): 14+ years of experience in consulting and the Industrial/Aerospace industry, with a focus on Engineering and R&D consulting. Strong Project Management experience. Good to Have: Business Consulting experience. PMP certification. What You ll Love About Working Here: Flexible work arrangements to support work-life balance, including remote work and flexible hours. Career growth opportunities through various programs and professions designed to help you explore a world of possibilities. Access to certifications in the latest technologies such as Generative AI, enabling you to stay ahead in your field. About Capgemini: Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. With 340,000 team members across more than 50 countries, Capgemini leverages its market-leading capabilities in AI, cloud, and data to address the full range of business needs, from strategy and design to engineering. Trusted by clients for over 55 years, Capgemini reported global revenues of 22.5 billion in 2023.

Position: Sr. Network & Security Systems Engineer Location: Payoda, Global Regions Experience: 12 15 years of IT and business/industry work experience Education: Diploma with 10+ years or Bachelor's in Computer Science, Information Systems, or related field. Equivalent work experience considered. Shift: 24/7 Job Overview: The Sr. Network & Security Systems Engineer will design, implement, and support VMware NSX-based solutions requested by sales managers for various global clients. The role requires advanced technical expertise in NSX environments, strong troubleshooting skills, and experience with networking and security technologies. The candidate will collaborate with cross-functional teams and provide expert-level support to ensure stability and performance of NSX deployments. Key Responsibilities: Review customer High-Level Design (HLD) and Low-Level Design (LLD) documents and assess feasibility, risks, and constraints. Work closely with L1 teams to address global customer problems via virtual meetings. Create and maintain Method of Procedures (MOP) for planned activities and real-time problem resolution. Prepare Root Cause Analysis (RCA) reports and suggest workarounds by consulting OEM knowledge bases. Design hybrid and multi-cloud solutions for private and multi-cloud infrastructures. Prepare Bill of Quantity (BOQ) and Bill of Materials (BOM) by working with internal and external SMEs. Provide technical documentation, including IP schemas and technical specifications. Continuously monitor advancements in virtualization, networking, security, and cloud technologies. Train and support other team members to offload repetitive tasks and take on complex tasks with practice. Technical Skills and Responsibilities: Provide security and network support for physical networking and firewall services. Deliver and maintain network and security infrastructures using NSX/NSX-T. Implement networking and VXLAN technologies and improve network manageability and scalability. Monitor integration with other software-defined networking technologies. Maintain VMware vROps (ARIA) for capacity planning and troubleshooting. Automate network deployment and configuration with integration of compute and storage automation. Support operations and maintenance of VMware virtual infrastructure. Improve customized outlines using NSX, vRA (ARIA), and vRO (ARIA). Key Success Factors: Extensive knowledge of Cisco and VMware products and solutions. Hands-on experience with network diagram tools like Visio and Lucidchart. Ability to build High-Level Design documents independently. Strong understanding of Cisco Solution Life Cycle Prepare-Plan-Design-Implement-Operate-Optimize. Ability to lead technical workshops and explain solutions to non-SMEs. Knowledge of cloud providers like AWS, Azure, and GCP. Required Skills: NSX-T, NSX-T Edge, NSX Firewall, NSX Load Balancer VMware Cloud Foundation vCenter and ESXi vRealize Network Insight and Log Insight Automation scripting experience in Python, PowerShell, or equivalent Experience with Agile development methodologies Certifications: VMware Certified Professional (VCP) or Expert VCP-NV VCDX-NV VCP NV-Adv-Professional Join Us! We offer a collaborative environment, continuous learning opportunities, and a chance to work on advanced technologies. Let s celebrate work and grow together! Qualification : Diploma with 10+ years or Bachelor's in Computer Science, Information Systems, or related field. Equivalent work experience considered.

About DevRev DevRev s AgentOS is a purpose-built CRM platform for SaaS companies, integrating three modern apps for support, product, and growth teams. By converging six teams and replacing nine business apps, we streamline workflows for end users, sellers, support, product teams, and developers. Unlike traditional CRMs, DevRev offers a blank canvas approach to collaboration, AI-driven analytics, and automation, helping SaaS companies increase product velocity and reduce customer churn. Thousands of companies rely on DevRev for low-latency analytics and customizable LLMs in the era of Generative AI. Headquartered in Palo Alto, California, with offices in seven global locations, DevRev has raised $100 million from Khosla Ventures and Mayfield, reaching a $1.1 billion valuation. Founded in 2020 by Dheeraj Pandey (co-founder and former CEO of Nutanix) and Manoj Agarwal (former SVP of Engineering at Nutanix), DevRev is honored to be named on Forbes 2024 list of America s Best Startup Employers. About the Role: Applied AI Engineer The Applied AI Engineering team plays a crucial role in ensuring customers maximize their DevRev experience. As businesses integrate DevRev into their enterprise systems, workflows, and automation, our team collaborates closely with customers to design, develop, and implement tailored AI-powered solutions. Your mission is to bridge the gap between customer needs and technical solutions, ensuring seamless adoption and delivering high-impact AI applications that enhance the DevRev platform. Responsibilities Design, develop, and implement integrations, automations, and customizations to integrate DevRev with customers existing tech stacks and workflows. Leverage AI and Generative AI techniques (e.g., prompt engineering, LLM fine-tuning) to create cutting-edge AI-powered agent experiences. Optimize semantic search engines for improved accuracy and relevance. Conduct data analysis, write SQL queries, and build dashboards to provide insights and inform business decisions. Act as a technical consultant, guiding customers through critical workflows, including integrations with code repositories and enterprise tools. Maintain proactive communication and feedback loops with key stakeholders, including Customers, Engineering, Product, Customer Success, Support, Revenue, and Marketing teams. Continuously learn new technologies and apply them to enhance customer solutions. Ideal Candidate Qualifications Degree in Software Engineering, Computer Science, or equivalent experience. 1-2+ years of hands-on coding experience with TypeScript, JavaScript, Python, APIs, Webhooks, and SQL. Familiarity with Generative AI, including GPT-4, prompt engineering, and fine-tuning. Knowledge of vector databases and data embeddings. Strong communication skills (written and verbal in English). Results-driven mindset, with a passion for problem-solving and innovation. Ability to work independently, take initiative, and drive projects to completion. DevRev Culture At DevRev, we are committed to hiring individuals who are hungry, humble, honest, and act with heart. Our vision is to help build the world s most customer-centric companies, and our mission is to empower engineers to embrace their customers through design, data engineering, and machine intelligence. We seek individuals who thrive in a fast-paced, high-energy environment and are passionate about pushing the boundaries of AI and automation. If you re excited about building AI-driven solutions, working with cutting-edge technologies, and shaping the future of SaaS and CRM, we d love to hear from you! Qualification : Degree in Software Engineering, Computer Science, or equivalent experience.

At Juniper We believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people a consistent and dedicated practice we call the Juniper Way. Summary This position is part of the L1 Technical Assistance Center (TAC), supporting Juniper s SRX Firewall customers worldwide. About the Role This role offers a unique opportunity to address a wide range of challenging technical issues for global customers, stay ahead in the rapidly evolving security industry, and continuously develop new skills. You will be part of a collaborative, supportive team, working on diverse tasks that ensure each day is engaging and dynamic. Key Responsibilities Work in a highly dynamic Technical Assistance Center (TAC) environment with a strong focus on customer satisfaction. Quickly diagnose and resolve customer issues to deliver a remarkable customer experience. Serve as a customer advocate, ensuring timely problem resolution while understanding the network environment and business impact. Take full ownership of problem resolution, reproduction, and escalation when necessary. Collaborate within a team-oriented environment, demonstrating flexibility to work on weekends/holidays as required. Continuously learn and adapt to emerging technologies. Mandatory Skills VPN Expertise: Strong knowledge of VPN design, implementation, troubleshooting, and encryption algorithms (e.g., DES, 3DES, MD5, SHA, PKI). Core Networking Knowledge: Thorough understanding of the TCP/IP protocol suite, OSI model, and ability to apply this knowledge to network troubleshooting. Security and Firewall Experience: Proven knowledge of network security, access and perimeter control, vulnerability management, and intrusion detection. Familiarity with SYN flood, replay attacks, and related mitigation techniques. Data Network Experience: Proficiency in LAN/WAN hardware, physical layer infrastructure, data transmission facilities, and interconnecting devices. Troubleshooting Tools: Expertise in using utilities such as lookup, traceroute, ping, netstat, and packet analysis tools like Wireshark and tcpdump. Routing Protocols: Deep understanding of OSPF, BGP, RIP, IPSEC VPN, xDSL, and multicast technologies. Layer 2 Technologies: Strong knowledge of VLANs, VLAN tagging (802.1q), LACP, VLAN trunking, and STP (802.1D and other implementations). Requirements B.E. in Electronics Engineering or Computer Science with 1 3 years of experience in supporting, designing, or implementing IP networks. Hands-on experience in troubleshooting, implementation, and support of large-scale IP networks. Preferred Skills Application Layer Protocols: Working knowledge of FTP, DNS, SNMP, HTTP/HTTPS, LDAP, RADIUS, SMTP, and user authentication mechanisms. Security Products: Experience in providing support for security products such as firewalls, IPS/IDS, and Unified Threat Management (UTM) systems (e.g., URL filtering, antivirus, anti-spam). Operating Systems: Understanding and troubleshooting Windows, Unix, and macOS environments, including related technologies like NIS, NFS, Sun-RPC, and MS-RPC in security-enabled settings. Preferred Certifications JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP or equivalent certifications are a strong plus. Join us and be part of the Juniper Way, where we encourage you to: Be Bold Build Trust Deliver Excellence Juniper Networks is an equal-opportunity employer, committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, disability, or veteran status. Reasonable accommodation will be provided throughout the hiring process for individuals with disabilities. Qualification : B.E. in Electronics Engineering or Computer Science with 13 years of experience in supporting, designing, or implementing IP networks.

Job Summary We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide support to our customers by responding to incidents, working on service requests, problem management, and storage infrastructure improvements. Experience in supporting a varied clientele is essential, as is a strong understanding of NetApp storage-based technologies. To be successful in this role, you would need to have the following: Experienced in NetApp Storage (deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies). Proficient understanding of NetApp Storage concepts, related management tools, and related Storage technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance tuning. Experience or knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded. Experience with any automation tools would be preferred. Job Requirements Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks). Knowledge in ITIL methodologies: change, incident, problem, and configuration management. Certification is desirable. Understanding of managed services delivery and cloud certifications is desirable. A thorough understanding of other components in the infrastructure stack compute, virtualization, and networks (NetApp/Cisco FlexPod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault). Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms. Windows server, Linux server, and related Operating Systems technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance, would be advantageous. Experience in writing basic PowerShell/Python scripts would be beneficial. Understanding of managed services delivery and any of the cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable. Good to have Associate-level cloud certifications like AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator. Good to have NetApp Cloud-based Certifications like Hybrid Cloud Administrator (NCHCA). Strong customer communication and documentation skills. Built and maintained strong relationships with internal and external stakeholders. Infrastructure design, build, deployment, and disaster recovery testing. Positive, proactive, team-oriented attitude with a flexible and innovative approach to work. Working knowledge of containers and microservices concepts. Experience in tools and technologies like OpenShift, Kubernetes, and Ansible would be beneficial. Education Typically requires a minimum of 8-10 years of related experience with a bachelor s or any master s degree or equivalent combination of professional education/training and applicable work experience. Work Environment At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

We are looking for a Senior Technology Operations Analyst to join our L1 Prod Support in Bangalore. We are looking for someone who has experience in 24/7 customer support model. You should have knowledge on Java / Tomcat based Application structures since we are supporting for the Application issues reported by customers. We would love to speak with you if you have skills in Linux, AWS, SQL, Monitoring tools & DevOps (Jenkins) tools. About you - Skills & Experience Computer Science related bachelor s degree or equivalent experience. Minimum 5 years of equivalent experience, including a familiarity with Linux systems fundamentals, AWS Services, networking, and database technologies. Strong experience on Ticket & Monitoring tools on ServiceNow, Salesforce, PagerDuty, Datadog. Strong experience in Linux knowledge in SQL and Data management process. experience in AWS platform (Services EC2, ELB, ASG, VPC, Route53,) Must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts Strong customer service mindset. What would you be doing in the role Actively monitor the stability and performance of Java / Tomcat based Applications in AWS data centers, Run the Application support desk for a 24x7 distributed enterprise environment. Ensure standards and SLAs are met, including response time, follow up, ticket updates, and resolution Escalate events as required by the documented procedures with the proper level of urgency and follow-through. Responsibility for the external / internal customers reported issues through the salesforce. Performing scheduled jobs (Daily / weekly / monthly) for CompuMark Product. Interface with L2 DevOps and Dev teams to coordinate next actions. Perform standard systems and website troubleshooting - diagnose troubles detected by our systems and work quickly to resolve issues Apply applications specific updates and fixes. Work closely with an existing team of skilled operation engineers. It would be great if you have ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications. Knowledge in SQL and Data management process Experience creating and maintaining documentation in Confluence and other relevant tools (PowerBi, PPT). Basic knowledge of NOC/SOC About the Team L1 extent 12 members, 24/7/365 Coverage and first-level support for BIS and Customer Facing / Flagship Application Products. Provide Application Monitoring, Incident Identification, Validation, Remediation and/or Escalation for over 190 Plus Applications. Executing the scheduler jobs through Mainframe and Airflow for the CompuMark and Cortellis Applications. Hours of Work Fulltime 45 hrs/week 24/7 rotational shift At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Computer Science related bachelors degree or equivalent experience.

About Salesforce At Salesforce, we help companies leverage our powerful CRM platform and innovative technology solutions to drive digital transformation. With a commitment to personal and professional growth, we empower individuals to achieve business results while making a meaningful impact. As part of our rapidly growing SMB segment, we re looking for a dynamic Presales Solution Engineer to help shape the future of business technology. Position Overview This is an outstanding opportunity for an experienced Presales professional to collaborate with the Sales team and showcase Salesforce s capabilities in driving digital transformation for SMBs. The ideal candidate will be passionate about helping businesses unlock their potential through strategic use of technology, building meaningful solutions, and driving business outcomes. Your Impact Strategic Partnership: Work closely with Sales teams to foster relationships with prospects and existing customers, driving customer success and sales growth. Discovery Expertise: Lead outcome-driven conversations to deeply understand customer business requirements, uncover challenges, and guide discovery sessions. Solution Visionary: Co-create tailored solutions on the Salesforce platform, aligning short and long-term goals with the customer s digital transformation journey. Compelling Demonstrations: Design and deliver product demos, showcasing the versatility and impact of Salesforce solutions. Continuous Learning: Engage in training and certification programs to stay ahead of industry trends and enhance expertise. Field Feedback: Act as a liaison between customers, product teams, and enablement teams to provide valuable field insights that enhance product offerings. Trusted Advisor: Serve as an expert consultant, demonstrating the business value of Salesforce solutions to both technical and business leaders. Key Responsibilities Thought Leadership: Drive customer success and digital transformation through innovative solutions. Solution Building: Run discovery sessions, engage with business users, and design presentations, demonstrations, and prototypes. Roadmap Creation: Build roadmaps to clearly articulate how customers can evolve from their current state to their desired future state. Executive Communication: Present business value to managers and executives, making complex solutions understandable. Customer Engagements: Lead multiple customer engagements, balancing responsibilities and delivering impact. Collaboration: Be a collaborative team member who shares knowledge and supports others in delivering high-quality solutions. RFP/RFI Responses: Provide functional and technical responses to customer requests for proposals or information. What You Bring Experience: A minimum of 4+ years in presales or IT implementation, particularly in CRM or customer engagement solutions. Solution Selling Expertise: Strong experience in pre-sales and implementation, especially for enterprise customers. Business Analysis: Experience building business cases, return on investment analysis, and driving customer journeys. Cloud Knowledge: Understanding of Cloud Computing, SFA, Service & Support, Marketing, and Mobile solutions. Presentation Skills: Outstanding verbal and written communication skills, with an emphasis on needs analysis, business justification, and closing. Problem-Solving: Ability to think creatively and develop innovative solutions to meet customer needs. Ready to Join the Salesforce Team? If you re an innovative thinker with a passion for driving change and delivering impactful solutions, we d love to have you on our team to help shape the future of Salesforce-powered transformation. Qualification : A minimum of 4+ years in presales or IT implementation, particularly in CRM or customer engagement solutions.

About Oracle Global Services Center (GSC) Oracle GSC is a fast-growing cloud consulting team focused on enabling customers to rapidly adopt Oracle Cloud Solutions. Our Optimum Shore approach blends onshore, nearshore, and offshore resources to deliver high-quality, cost-effective implementations, integrations, and maintenance services. We are looking for versatile consultants who are passionate about client success and innovation. Job Responsibilities Independently provide quality work products for engagements, following Oracle methodologies and best practices. Execute end-to-end HCM Cloud implementations with a strong focus on Core HR and at least one additional HCM module. Lead functional design, configuration, and testing activities for Oracle HCM Cloud implementations. Collaborate with customers in requirement gathering workshops, solution design, testing, and go-live support. Guide and mentor team members, allocate work, and monitor progress. Participate in business development activities and contribute to solution innovation. Assist in troubleshooting and resolving complex issues related to integrations, reports, and functional configurations. Act as a functional team lead on projects, ensuring successful delivery and client satisfaction. Functional Expertise (Required Skills) 7-12 years of experience in Oracle HCM Cloud with at least 3 end-to-end implementations and 1+ project as a lead. Strong knowledge of Core HR and at least one of the following: Time and Labor Absence Management Payroll Benefits Compensation Recruiting Experience in requirement gathering, solution design, configuration, testing, and deployment. Strong client-facing skills with experience in conducting workshops and presentations. Technical Expertise (Preferred Skills) Strong understanding of the Data Model and Business Processes in Oracle HCM Cloud and Oracle EBS/PeopleSoft AU (HRMS). Expertise in HCM Cloud Conversions, Integrations (HCM Extracts & BIP), and Reporting (OTBI & BIP). Hands-on experience with Fusion technologies including: HDL (HCM Data Loader) HCM Extracts Fast Formulas BI Publisher Reports Design Studio Knowledge of OIC, ADF, Java, PaaS, DBCS is an added advantage. Qualifications Engineering Graduate or MCA with a MBA in HR preferred. Strong leadership skills with the ability to guide and mentor junior team members. Excellent communication, problem-solving, and client management skills. Flexibility for domestic or international travel for short or long durations. Why Join Oracle? Be part of a fast-growing cloud consulting team working on cutting-edge Oracle Cloud solutions. Work with global clients and contribute to complex, high-impact projects. Competitive compensation, growth opportunities, and a diverse, inclusive work culture. If you are an experienced HCM Cloud Consultant with a passion for customer success and cloud innovation, apply now to be part of Oracle Global Services Center! Qualification : Engineering Graduate or MCA with a MBA in HR preferred.

This role is accountable to ensure consistent, timely, and high-quality business outcomes and serves as an advocate and a champion with regards to Raytheon s Global payroll operations. The role will have direct people management responsibility for the payroll team, based in our Global Hub Bangalore operations. Job Title: Analyst / Sr. Analyst, Global Payroll Operations Job Level: P2 Location Bangalore Department: Enterprise People Services, Global Hub Operations. Enterprise Services, Raytheon Technologies Corporation End-to-end payroll processing, including data entry, calculations, and disbursements managed from India Hub Core responsibilities include collecting key data inputs from various teams and countries (e.g., Group Company Payroll Customers, Benefits, Compensation, Mobility) to support the administration of the disbursement of pay. Serve as a subject matter expert in US Payroll Operations working with internal stakeholders and third-party vendors on escalated matters. Ensure an accurate and timely payroll close. Should have good knowledge of end-to-end multi country payroll processing including benefits, HR Operations, time and attendance, tax deductions etc. Coordination of payroll input data to create, update, and maintain employee assignment and pay details. Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA. Accountable for ensuring accuracy and timeliness of payroll processing Actively participate in designing of process in new transitions. Manage delivery of all transactions within SLA on all projects Effective relationship management with key stakeholders and customers. Process and monitor garnishment orders and other issues that impact payroll specifications by meeting the obligations such as TAT & accuracy levels as specified. Ensure awareness of all policies and compliance relating to US payroll and apply during the execution of daily work. Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process. To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets. Always ensure a customer first approach by consistently and proactively role modelling excellent customer service. Understand and be compliant with the corporate data protection and confidentiality policies. Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value. Qualifications Strong US Payroll knowledge on end-to-end payroll processing with minimum 4 to 6 years' experience Knowledge of or experience with Enterprise Payroll Systems such as: ADP EV5, Workday and ServiceNow Having excellent knowledge of Global payroll processing, Garnishments, Levy, Tax, and legislation Clear understanding of statutory regulations and guidelines that govern international payroll. Good understanding of process risks and controls and risks pertaining to Payroll. Good Analytical Skills Education Required: Bachelors or master s degree in any stream from a recognized university. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law. Qualification : Bachelors or masters degree in any stream from a recognized university.

Role Overview: This is a technical, client-facing role responsible for providing consulting and technical advisory support for the implementation of Adobe Campaign solutions. The goal is to help clients maximize the value of their Adobe Campaign implementation and ensure high levels of satisfaction. The consultant will provide both strategic advice and hands-on technical support throughout the implementation process. Key Responsibilities: Implementation & Consulting: Work with clients to assess requirements and configure Adobe Campaign to meet their business needs, including setting up ETL and data flows. Design and implement customer-specific solutions, ensuring integration with existing infrastructures and mobile platforms. Provide proactive troubleshooting, problem diagnosis, and resolution. Create implementation plans, manage smaller projects, and report progress to Project Management. Deliver knowledge transfer and training to clients on the solutions implemented. Collaboration & Relationship Building: Work closely with both onshore consulting teams and Quality Assurance to ensure professional and high-quality delivery. Mentor junior team members and collaborate with other consultants to provide multi-product enablement and integration solutions. Technical Support: Provide ongoing support for client implementations, product installations, upgrades, and configurations. Stay up to date with Adobe Digital Marketing Solutions and provide creative, innovative solutions to client challenges. Required Qualifications: Technical Expertise: Strong knowledge of SQL (Oracle, SQL Server, PostgreSQL). Programming experience in JavaScript, Java, VB, C#, PHP. Familiarity with web technologies such as HTML, CSS, and HTML DOM manipulation. Skills & Experience: Good communication skills for customer interactions and documentation. Ability to work independently and manage smaller projects. Fast learner, self-starter with the ability to develop creative solutions in dynamic environments. Project management skills and the ability to mentor and teach junior team members are a plus. Additional Requirements: Experience in digital marketing solutions and consulting services. Experience leading teams and working with cross-functional groups is an advantage.