Customer Support Engineer Jobs in Bengaluru

Customer Support Engineer I CRM Location: Bangalore About Tekion Tekion is transforming the automotive retail industry with the first cloud-native platform, including: Automotive Retail Cloud (ARC) for dealerships and retailers Automotive Enterprise Cloud (AEC) for manufacturers and large enterprises Automotive Partner Cloud (APC) for technology and industry partners The platform leverages Big Data, Machine Learning/AI, and IoT to deliver seamless, intuitive solutions connecting OEMs, dealers, and consumers. Tekion employs ~3,000 people globally and emphasizes innovation, entrepreneurial spirit, and collaboration. Role Overview As a Customer Support Engineer I CRM, you will provide end-to-end customer support for Tekion s cloud platform. You will be responsible for resolving technical issues, documenting solutions, and ensuring an excellent customer experience. Core Responsibilities Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions to system issues. Follow standard procedures for proper escalation of unresolved issues to internal teams. Understand the application both functionally and technically. Reference internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged in the system. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports. Document technical knowledge in the form of notes, manuals, and guides. Required Skills Experience as an Application, Product, or Customer Support Engineer. Ability to quickly learn and master employer-specific software. Strong problem-solving skills for complex technical issues. Excellent written and verbal communication skills. Ability to diagnose and address application issues efficiently. Basic understanding of IoT and software (preferred but not mandatory). Comfortable working rotational shifts. Hands-on experience with chat or ticketing tools for customer interaction.

Director Customer Success & Support Location: Bangalore | Employment Type: Full-Time | Experience: 15+ Years About SecPod SecPod is a leading cybersecurity technology company dedicated to preventing cyberattacks through proactive security. Our core offering, the Saner Platform, helps organizations establish a strong security posture through preventive, automated, and intelligent cybersecurity solutions. Role Summary The Director of Customer Success & Support will own the post-sales customer journey, including onboarding, technical adoption, value realization, and retention. This role requires a technically strong leader with deep experience in cybersecurity or enterprise security SaaS products to lead CSMs, Onboarding Specialists, and Support Engineers. Key Responsibilities Customer Onboarding & Time-to-Value Lead onboarding programs for both Cloud/SaaS and On-Prem deployments. Standardize deployment and configuration procedures for rapid time-to-value. Collaborate with Product and Engineering to enhance the user onboarding experience. Technical Support & Escalation Management Lead Saner Platform Support operations and own critical KPIs: FRT, MTTR, CSAT, and backlog. Oversee Root-Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). Manage 24x7 support coverage and track feature requests and bugs with Product Management. Customer Success & Value Realization Own customer retention, renewal, and expansion outcomes. Develop success playbooks and adoption frameworks aligned with client security objectives. Conduct Executive Business Reviews (EBRs) and implement proactive churn recovery strategies. Team Leadership Scale and mentor a high-performance organization focused on customer empathy and accountability. Drive continuous upskilling in cybersecurity and SecPod product architecture. Required Experience & Skills Experience: 15+ years in Customer Success or Technical Support for cybersecurity/enterprise SaaS. Technical Proficiency: Strong knowledge of IT infrastructure, endpoint security, and Linux/Unix/Windows/Mac systems. Systems Knowledge: Experience with Zendesk, HubSpot, and Salesforce. Bonus Skills: Scripting (PowerShell/Python) and cybersecurity certifications. Education: BE / MCA or equivalent technical degree. Qualification : BE / MCA or equivalent technical degree

Engineering Manager, Go-To-Market Technology Salesforce Location: Bengaluru Department: Business Technology Experience: 5+ Years in People & Project Leadership Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device or app, anywhere. With our flexible, neutral platforms Okta Platform and Auth0 Platform we place identity at the core of business growth and security. We value diverse perspectives, experiences, and learning mindsets. You don t need to tick every box we re looking for team players who make us better with their unique insights. The Opportunity We are seeking a dynamic and experienced Engineering Manager to lead a high-performing team within our Go-To-Market (GTM) Technology group. This team builds enterprise-grade technology solutions that support Okta s sales, CPQ, and customer support systems powering growth, operational excellence, and internal engineering velocity. This is a hands-on leadership role where you ll mentor top talent, guide delivery across Salesforce and other SaaS/PaaS platforms, and collaborate cross-functionally to align technology with business priorities. You will play a pivotal role in shaping how technology drives Okta s internal transformation. Key Responsibilities People & Team Leadership Hire, mentor, and retain exceptional engineering and product talent. Cultivate a high-performance, feedback-rich, and growth-oriented culture. Manage a team of analysts and engineers delivering GTM technology solutions. Domain & Project Ownership Provide guidance and decision-making grounded in GTM domain knowledge (Sales, CPQ, Customer Support). Lead medium-to-large projects from concept to delivery, meeting timeline, scope, budget, and quality goals. Drive strategic prioritization of innovation vs. KTLO (Keep The Lights On) activities. Agile & Execution Excellence Champion Agile best practices, backlog health, sprint planning, and delivery tracking. Collaborate with Product Managers and Delivery Leads for sprint execution and release planning. Act as a hands-on Delivery Lead on critical projects when needed. Business Alignment & Stakeholder Management Build trusted relationships with business partners to align technology delivery with evolving business needs. Present project status, risks, and solutions to leadership with clarity and transparency. Constantly evaluate and improve operational processes and tooling for scalability. Qualifications & Skills Must-Have Bachelor s degree in Computer Science or related technical field. 5+ years managing software engineering or cross-functional technology teams. Proven leadership in GTM domains: Sales, CPQ, and Customer Support. Strong experience with enterprise SaaS/PaaS platforms like Salesforce, Workday, NetSuite, Anaplan, Xactly, or Boomi. Deep understanding of business value streams: Campaign-to-Opportunity, Opportunity-to-Order, Order-to-Cash, etc. Track record of success leading Agile software delivery teams. Exceptional stakeholder communication and executive presentation skills. Strong coaching and mentorship experience to develop talent at all levels. Leadership at Okta At Okta, we define leadership by action, not title. We live by 5 core leadership competencies: Build Effective Teams: Leverage diverse talent to solve complex problems. Demonstrate Self-Awareness: Embrace feedback and personal growth. Develop Talent: Grow individuals for both their careers and the business. Drive Results: Deliver consistent, impactful outcomes. Think Strategically: Anticipate trends and craft visionary strategies. Make an Impact: Shape the future of enterprise identity and GTM operations. Lead with Purpose: Build high-impact teams and technology that scale globally. Grow with Us: Continuous learning, coaching, and career development opportunities. Inclusive Culture: Work in a company that values authenticity, innovation, and collaboration. Join Okta and help redefine how identity powers the modern enterprise. Qualification : Bachelors degree in Computer Science or related technical field

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Customer Support Engineer (CSE) Department: Technical Location: Bangalore Job Description The Customer Support Engineer (CSE) will be responsible for the maintenance, troubleshooting, and repair of Stratasys 3D printing equipment to ensure high customer satisfaction. This role involves direct interaction with customers, managing service calls, and maintaining equipment to the highest standards while following established procedures. Key Responsibilities Perform basic troubleshooting, installation, maintenance, and repair of Stratasys 3D printing equipment. Complete scheduled Preventative Maintenance and implement field modifications as required. Escalate unresolved technical issues to OEM teams following standard procedures. Maintain accurate and timely service logs, customer records, and internal documentation. Communicate regularly with customers to provide updates, resolve issues, and ensure proper follow-up. Ensure all tools and test equipment are properly maintained and calibrated. Adhere to Health and Safety regulations and other applicable regulatory requirements. Identify and support sales opportunities including new contracts, renewals, and system sales. Manage multiple open service issues efficiently, prioritizing tasks effectively. Requirements Educational Qualification: BE/B.Tech in Electrical Engineering or Mechanical Engineering. Diploma with 3+ years of experience servicing and operating 3D printing machines. Experience: Minimum of 3 years in a customer support or technical service role, preferably with experience in 3D printing equipment. Skills: Strong technical troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to manage multiple tasks and prioritize effectively. Qualification : BE/B.Tech in Electrical Engineering or Mechanical Engineering

Application Engineer Department: Technical Location: Bangalore Experience: 1 4 Years Job Description We are looking for an enthusiastic and self-motivated Application Engineer with hands-on experience in Dassault Syst mes CATIA V5 and the 3DEXPERIENCE platform. This role requires strong technical aptitude, a passion for engineering solutions, and a willingness to travel to support customer needs. Candidates with familiarity in local industry practices will have an added advantage. Key Responsibilities Provide technical support and expertise on CATIA V5 and the 3DEXPERIENCE platform to clients across various industries. Conduct product demonstrations, training sessions, and technical workshops. Assist the sales team with pre-sales technical support, including understanding client requirements and proposing suitable solutions. Troubleshoot and resolve technical issues in a timely and professional manner. Maintain strong communication with customers to ensure satisfaction and ongoing support. Travel to client sites for implementation, support, and training as required. Stay updated on the latest developments in Dassault Syst mes products and industry trends. Requirements Educational Qualification: B.Tech/B.E./Diploma in Mechanical Engineering, Industrial Production Engineering, or Automobile Engineering. Experience: 1 to 4 years of relevant experience in a technical/application support role, preferably working with Dassault Syst mes solutions. Skills: Proficiency in CATIA V5 and familiarity with the 3DEXPERIENCE platform. Excellent communication and presentation skills. Strong problem-solving abilities and customer service orientation. Willingness to travel frequently for customer engagements. Knowledge of local industries and client needs is a plus. Qualification : B.Tech/B.E./Diploma in Mechanical Engineering, Industrial Production Engineering, or Automobile Engineering

Job Title: Senior Customer Support Engineer Location: Bengaluru, India Employment Type: Full-Time, Regular Shift: 7:00 PM 4:00 AM IST Overview Aptean is seeking a skilled and dedicated Senior Customer Support Engineer to deliver exceptional technical and functional support for our ERP solutions, with a focus on process manufacturing and Microsoft Dynamics Business Central. You will play a vital role in ensuring high customer satisfaction by efficiently resolving issues, managing customer cases, and collaborating with cross-functional teams to handle escalations. Your expertise across all ERP modules and integrations will help us maintain strong client relationships and continuously improve our support processes. Key Responsibilities Deliver high-quality, timely support to customers across multiple channels (phone, email, live chat) while adhering to SLAs. Manage and document customer cases thoroughly, recording troubleshooting steps, resolutions, and recommendations. Monitor support metrics such as ticket closure rates, escalations, and customer satisfaction scores; provide actionable insights for improvement. Maintain a customer satisfaction score above 96%. Proactively identify trends in support cases to recommend process and product improvements. Ensure knowledge base content is accurate, comprehensive, and adheres to quality standards. Handle complex issues across all ERP modules including P2P, D2B, O2C, and R2R. Collaborate closely with other teams to resolve escalated cases efficiently and and professionally. Continuously build technical and functional expertise to increase self-reliance and reduce escalations. Qualifications Education: Bachelor s degree (required) Master s degree (preferred) Experience: 4 to 8 years in ERP product support, preferably in process manufacturing. Hands-on experience supporting Microsoft Dynamics Business Central (mandatory). Exposure to all ERP modules: Procure-to-Pay (P2P), Demand-to-Bill (D2B), Order-to-Cash (O2C), Record-to-Report (R2R). Technical Skills: Strong SQL knowledge. Windows Server administration and troubleshooting experience. Ability to handle ERP module integrations with add-on products. Soft Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Work Conditions Shift-based work required: 7:00 PM to 4:00 AM IST. Reporting Reports to: Customer Experience (CXT) Manager No direct reports. Join a global leader in ERP solutions and be part of a collaborative team dedicated to customer success. We offer the opportunity to grow your skills, work with cutting-edge technology, and make a real impact in a fast-evolving industry.

Senior Data Engineer Location: Bengaluru Department: Global Strategic Services Data Engineering EMEA Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader driving industrial digital transformation. Our platforms Cognite Data Fusion and Cognite Atlas AI enable companies across Energy, Utilities, Manufacturing, and Chemicals to solve complex challenges using AI, contextual data, and automation. Cognite is backed by top-tier investors and recognized with global innovation awards. Our Values Impact: We deliver results that matter. Ownership: We take initiative, act inclusively, and embrace accountability. Relentless: We pursue excellence and innovation with resilience. About the Role As a Senior Data Engineer, you ll lead the development of scalable data solutions that empower critical industries to make informed decisions. You ll work on high-impact projects across regions, collaborating with solution architects, data scientists, and product teams. This is a growth role with room to influence product direction and mentor junior engineers. Key Responsibilities Architect and implement robust data pipelines using Cognite Data Fusion, Python, SQL, and REST APIs. Lead integrations, data modeling, and transformation tasks using cloud-native technologies. Design custom data models for discovery, mapping, and cleansing industrial data. Collaborate closely with cross-functional teams to deliver digital solutions. Conduct code reviews and champion engineering best practices. Contribute to Cognite s SDKs and internal tools. Translate customer use cases into scalable, reusable data engineering frameworks. Mentor team members and support customer onboarding when needed. What You ll Bring Bachelor s or Master s in Computer Science or related field (or equivalent experience). 5+ years in a data-intensive, customer-facing engineering role. Expertise in Python, SQL, REST APIs, and pipeline orchestration. Experience with distributed computing, Kubernetes, and cloud platforms (Azure, GCP). Familiarity with data from industrial domains like oil & gas or manufacturing is a plus. Strong DevOps mindset with hands-on experience in Git, CI/CD, and deployments. Proactive and collaborative; able to work independently and solve complex challenges. A growth mindset with willingness to ask for help and share knowledge openly. Be part of a global team spanning 70+ nationalities with strong DEI focus. Work at our Bengaluru office (Rathi Legacy, Hoodi) in a modern hybrid environment. Enjoy flat hierarchy, fast decision-making, and high ownership culture. Collaborate with world-class professionals on industry-transforming projects. Shape the future of industrial data and drive real-world impact at scale. If you re passionate about solving meaningful problems with cutting-edge data technologies, apply today. We welcome applicants from all backgrounds and experiences you might be the perfect fit, even if you don t meet every single requirement. Qualification : Bachelors or Masters in Computer Science or related field (or equivalent experience).

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Senior Customer Success Engineer II Bangalore (EST Shift) Location: Bangalore, India Shift: EST Hours About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides comprehensive post-deployment technical support across a diverse set of technologies and cloud environments. We ensure timely activation and adoption of Rubrik s SaaS products and technologies to deliver maximum value. As a vital member of this team, you will serve as a trusted advisor and key point of contact for customers and partners, working closely with cross-functional teams to ensure customer success. In a data-driven world, Rubrik s Customer Support Team is the backbone of data security strategies, leveraging deep technical expertise in data management, protection, and recovery to swiftly resolve complex issues while maintaining exceptional customer experience. Role Overview As a Senior Customer Success Engineer II, you will provide enterprise-level technical support to customers through multiple channels including phone, web, email, and chat. You will deliver effective solutions to technical and non-technical users while supporting a broad range of cloud and technology deployments. Key Responsibilities Manage and resolve technical support cases from basic queries to advanced troubleshooting involving complex issues. Analyze and isolate root causes using structured troubleshooting and problem analysis techniques. Independently diagnose and resolve problems within the customer s environment, escalating when necessary. Provide expert advice on cloud infrastructure services and best practices. Research, troubleshoot, and resolve escalated customer issues promptly and accurately. Ensure detailed documentation, recording, and closure of all cases. Collaborate with internal teams (escalations, engineering, etc.) to facilitate clear communication and resolution. Contribute technical content to Rubrik s Deployment Guides, Knowledge Base, and FAQs. Demonstrate strong case management skills to proactively resolve issues and maintain high customer satisfaction. Create technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 8+ years of experience in enterprise technical support, DevOps, or related fields. Expertise in troubleshooting advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with ability to work independently. Proficient knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, databases (preferably MS SQL), scripting languages (Python, Perl), automation, microservices architecture, SaaS systems, and cloud application management. Hands-on experience with cloud deployments and infrastructure. Ability and willingness to learn and adapt across a broad technology stack. Comfortable filing bugs and collaborating with engineering teams to reproduce and resolve issues. Bachelor s degree in Computer Science, Engineering, or a related field. Rubrik (NYSE: RBRK) is committed to securing the world s data with its industry-leading Zero Trust Data Security approach. Our Security Cloud, powered by machine learning, protects data across enterprises, clouds, and SaaS applications. We empower organizations to maintain data integrity, ensure availability during disruptions, continuously monitor risks, and quickly restore business operations in the event of cyberattacks or failures. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Technical Program Manager Location: Bangalore, India About the Team The Technical Program Management (TPM) team drives planning, management, and execution of major technical programs for Rubrik s Engineering organization across a broad portfolio of cloud data management products. The team skillfully balances multiple, often conflicting priorities to deliver high-quality products through strategic communication, business insight, and collaborative influence. About the Role Rubrik is seeking an experienced Technical Program Manager to join the Engineering Program Management organization in Bangalore. Reporting to the Director of TPM, you will lead complex, cross-functional programs in a fast-paced environment. Your focus will be on maintaining project momentum, removing obstacles, managing risks, and ensuring timely delivery of features and products with a high standard of quality. What You ll Do Plan, manage, and execute multiple major technical programs annually for the Engineering organization. Collaborate closely with Engineering, Product Leadership, Customer Support, and other teams to prioritize and deliver new product features. Lead cross-functional teams, running coordination meetings such as scrum of scrums, managing feature prioritization, milestone tracking, risk mitigation, and escalations. Oversee product release management including metrics, processes, and beta programs. Drive continuous process improvements to enable predictable and consistent execution. Define program success metrics and track progress throughout the product development lifecycle. Manage competing priorities using logical problem-solving, effective communication, and influence without direct authority. Experience & Qualifications Bachelor s degree or higher in engineering or a related technical field. 3+ years of experience in engineering program or project management. Proven success leading large projects or initiatives in complex, fast-moving environments. Strong understanding of Agile methodologies and experience working closely with cross-functional teams to deliver quality products on time. Familiarity with product development lifecycle, software release processes, metrics, and tools. Detail-oriented with strong problem-solving skills to prioritize and mitigate risks. Excellent verbal and written communication skills. Preferred Experience Experience with release management in SaaS and on-premises environments is a plus. About Rubrik Rubrik is on a mission to secure the world s data with its Zero Trust Data Security platform. Leveraging machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and resilience against cyber threats and operational disruptions. Qualification : Bachelors degree or higher in engineering or a related technical field.

Job Title: Tech Support Engineer Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is reimagining how businesses engage with customers through human-like conversations powered by AI, especially on platforms like WhatsApp. We're part of Y Combinator s Winter 2021 cohort and backed by top-tier investors. Over 300+ brands including HUL, ITC, Sugar Cosmetics, and Piramal Health rely on us to deliver smart, automated, and delightful customer experiences. Founded by IIT Delhi alumni and Forbes 30 Under 30 honorees, LimeChat is a fast-growing, mission-driven team obsessed with innovation, product excellence, and real-world impact. We see ourselves as an elite sports team, not a family. Everyone is an A-player and is expected to push themselves and their peers to new heights. If you're looking for hypergrowth, ownership, and the chance to work with cutting-edge technology in AI and automation, this is your opportunity. What You'll Do As a Tech Support Engineer, you ll be a key part of the Customer Success and Engineering loop diagnosing real-world issues and ensuring clients have a seamless experience with LimeChat s products. Key Responsibilities: Troubleshoot technical issues, analyze logs using Kibana, and identify root causes. Escalate unresolved bugs and issues to the engineering team with well-documented findings. Use SQL for running queries and retrieving data to fulfill client requests. Manage and resolve support tickets on Freshdesk and track bugs/issues in JIRA. Ensure resolution times meet SLA standards and strive for exceptional customer satisfaction. Work closely with product, QA, and engineering to continuously improve support operations. Contribute to the knowledge base and internal documentation for known issues and resolutions. Must-Have Skills Bachelor s in Computer Science, IT, or related discipline. Solid understanding of SQL and data query logic. Familiarity with Freshdesk (or similar ticketing tools) and JIRA for issue tracking. Excellent troubleshooting and debugging skills. Comfortable reading and interpreting application logs via tools like Kibana. Clear written and verbal communication skills. Strong customer-first mindset with a focus on resolution and relationship building. Able to work in a fast-paced startup environment and manage shifting priorities. Bonus Points For Experience in B2B SaaS support environments. Exposure to API debugging, postman, and developer tools. Ability to contribute to support automation or internal tooling. Be part of a YC-backed rocketship startup transforming how businesses interact with customers. Work alongside high-caliber teammates and learn faster than ever. Engage in real impact your work directly improves the product and customer happiness. Experience steep career growth and ownership from day one. Exposure to top global D2C and enterprise brands. Quotes We Live By: It s okay to fail. It s not okay to not try. Do the right thing when others are not looking. If you're ready to put your tech skills to work solving real customer problems and want to grow in a high-energy environment, LimeChat is the place for you. Apply now and join our journey. Qualification : Bachelors in Computer Science, IT, or related discipline.

Position: Application Engineer, Analog & Power Job Overview: We are seeking an Application Engineer specializing in Analog & Power to join our team. In this role, you will provide advanced engineering design services and support to the regional engineering team, with a focus on power electronics and analog engineering solutions. You will be responsible for hardware engineering support, including PCB design and review, electronic simulations, and laboratory analysis, all while ensuring compliance with industry standards and customer specifications. Key Responsibilities: Provide advanced engineering design and support for power electronics and analog systems, assisting the regional engineering team. Conduct hardware engineering tasks, including PCB reviews, electronic simulations, and using lab equipment such as PCBA rework tools and oscilloscopes for product development. Lead PCB design from initial concept (block diagrams) to part selection, schematics, layout, Gerber files, and prototype testing. Develop clear and concise technical documentation, such as whitepapers, technical reports, and internal training materials. Support the development and validation of reference designs to meet customer specifications. Ensure that all designs comply with relevant industry standards and customer specifications. Attend technical and sales training to stay up to date with current technologies and trends. Maintain accurate documentation of engineering designs and solutions for future reference. What We Are Looking For: Bachelor s Degree or higher in Electronics, Electrical Engineering, Computer Science, or a related field. At least 7 years of experience in electronics/semiconductors, power management, and analog product design. Strong technical expertise in power conversion topologies (DC-DC, AC-DC, DC-AC). Experience working with WBG (Wide Bandgap) devices such as SiC and GaN. Solid experience with electrical instrumentation, including Op-Amps, signal conditioning, sensors, and data acquisition systems. Familiarity with industry standards and compliance (e.g., IEC, UL, ISO) for high-power systems. In-depth understanding of EMI/EMC standards and mitigation techniques for high-power designs. Experience in reference design development, validation, and component optimization. Strong communication and interpersonal skills to collaborate effectively with internal teams and customers. A passion for innovation and a commitment to delivering high-quality engineering solutions. What s In It For You: Access to training and professional development opportunities. Performance coaching and growth support. The chance to work with a fun and supportive team. Opportunity to be part of a growing and strong company. Community involvement opportunities. About Arrow: Arrow Electronics, Inc. (NYSE: ARW), a Fortune 133 company and one of Fortune Magazine s Most Admired Companies, is a global leader in technology solutions. With 2023 sales of USD $33.11 billion, Arrow develops innovative technology solutions that improve business and daily life. Our broad portfolio helps customers create, make, and manage forward-thinking products that make technology accessible to more people. Location: Bangalore, India Employment Type: Full-time Job Category: Engineering and Technology Qualification : Bachelors Degree or higher in Electronics, Electrical Engineering, Computer Science, or a related field.

Database Specialist - NDB Team Description Hungry, Humble, Honest, with Heart. The Opportunity This role focuses on driving customer adoption of Nutanix Database Service (NDB) by identifying and addressing customer challenges, providing pre-sales guidance, and validating joint solution architectures that integrate NDB with third-party products (e.g., HYCU backup interoperability). You will work closely with Services, NDB Sales specialists, and solution engineering teams to ensure strong collaboration and alignment with the product roadmap. In addition, you will offer subject matter expertise and technical support for database-related customer issues, contributing directly to engineering efforts when necessary. Nutanix Database Service (NDB) is the only hybrid multi-cloud Database-as-a-Service (DBaaS) that supports Microsoft SQL Server, Oracle Database, PostgreSQL, MongoDB, and MySQL. NDB enables customers to manage hundreds or thousands of databases efficiently without requiring complex migrations, while automating administrative tasks like patching and backups. About the Team You will be part of the NDB Team, a close-knit group of 11 talented individuals based in Bangalore. Our team thrives on collaboration and mutual support, fostering an environment where creativity and innovation are encouraged, and success is shared. This role reports to the Senior Manager of Engineering, who promotes open communication and mentorship. Our hybrid work environment allows for flexibility, with team members expected to work from the office 2-3 days per week to maintain a strong sense of community. This role has no travel requirements. Your Role Collaborate with account teams and DB specialists to support top customer accounts and understand customer adoption challenges for NDB. Gather and prioritize customer enhancement requests, feature asks, and any identified product gaps, and communicate these insights to leadership. Provide feedback on feature backlog with business rationale, including ARR impact and customer retention risks. Develop workarounds and mitigations for customer issues, contribute to best practice documentation, and create training materials for Solution Architects (SAs) and other teams. Work closely with NDB engineering to design, test, and certify new features, and to address critical functionality gaps and customer escalations. Support database engine-specific customer issues and provide expert guidance on default configuration settings for different databases. Identify and document configuration parameters that should be exposed for tuning purposes and group database use cases by type. What You Will Bring Excellent communication skills and the ability to work directly with customers to distinguish between root problems and surface-level requests. Deep expertise in database engines, with priority given to Microsoft SQL Server and MongoDB. Strong understanding of database infrastructure, particularly on Nutanix HCI and storage platforms. Familiarity with critical business requirements tied to NDB deployments, including scalability, high availability, disaster recovery, and security/compliance. Work Arrangement Hybrid: This role operates in a hybrid work model, combining remote flexibility with in-person collaboration. Most roles require working from the office at least 2-3 days per week, though specific team expectations may vary. Your manager will provide additional team-specific guidance. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other legally protected status. We hire and promote individuals based solely on their qualifications for the job. Nutanix is committed to fostering an inclusive workplace where all employees can thrive, free of unlawful discrimination, intimidation, or harassment. Reasonable accommodations will be provided for individuals with disabilities.

Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere. Join Us as a Japanese-Speaking Customer Service Specialist! We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry. Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package. Work Hours: Japan Standard Time Language Requirement: Japanese Proficiency (JLPT N2/N3) Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally. Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation. Operations Coordination: Validate authorization to release replacement parts as needed. Knowledge Management: Update the internal knowledge database with new troubleshooting solutions. Database Management: Maintain customer monitoring databases and create system layouts upon request. Documentation: Record all interactions and activities in the ticketing system and software platforms. Collaboration: Work closely with peers, managers, and operations teams to enhance service quality. Job Requirements 1-3 years of experience in customer service, technical helpline, or remote support. Technical or engineering qualification (preferred in Electrical/Electronics). Basic understanding of IP network technology. Experience with solar electric products is a plus. Exceptional listening and questioning skills. Strong written and spoken English communication skills. Ability to multitask in a fast-paced environment. Prior experience working in an international organization (preferred). Ability to work in a continuous shift model. Excellent interpersonal and problem-solving skills. Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak. Exciting career growth in the renewable energy sector. Competitive salary and benefits package. Diverse and inclusive workplace. Regular training and upskilling programs. Meal and transportation allowances. At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance. Join us and be part of the clean energy revolution!

Job Description Intel is looking for an experienced Customer Quality Engineer to play a key technical support role for Xeon platforms, acting as a primary contact for pre- and post-sales support. In this role, you will represent Intel in customer engagements, ensuring that customer needs are accurately communicated within Intel and that technical challenges are resolved efficiently. You will collaborate closely with Sales and Marketing (SMG) and internal engineering teams to drive strategic technical support and enablement. Key Responsibilities: Xeon systems technology enabling, supporting customers in hardware design and validation. Provide hardware design support, including schematic reviews, layout analysis, SI (Signal Integrity), PI (Power Integrity), mechanical, and thermal analysis. Debug and resolve hardware issues, working closely with internal and external partners. Develop and publish technical documentation, collaterals, and training materials for DCAI (Data Center and AI) platforms. Manage Field Action Customer Returns (FACR) and returns management. Support customer production challenges by offering technical expertise and resolution strategies. Enable early worldwide customer issue support, facilitating platform debug and silicon failure analysis. Provide post-sales technical support for installation, implementation, and maintenance of DCAI reference platforms. Ensure Intel solutions are fully functional and meeting customer specifications, with follow-up technical support as needed. Qualifications & Experience: Educational Requirements: B.E in Electronics & Communication Engineering or a related field. Minimum of 15 years of industry experience in relevant areas. Technical Expertise: Experience in Xeon platforms hardware design and validation. Strong knowledge of schematics, layout, mechanical, and thermal analysis. Experience in electrical validation and signal integrity (SI) analysis (desirable). Expertise in hardware issue validation and debug. Proven ability to develop technical documents and presentations for customer training and support. About Intel Validation Engineering (iVE) Group: The Intel Validation Engineering (iVE) Group plays a crucial role in Intel s product leadership, ensuring that the latest cutting-edge designs and technologies meet the highest quality standards. iVE is responsible for validating, debugging, and optimizing Intel s products, ensuring the timely delivery of Intel s annual technology roadmap. Intel s Commitment to Diversity & Inclusion: Intel is committed to providing equal employment opportunities to all qualified applicants regardless of race, gender, religion, nationality, disability, or any other protected characteristic under local laws. Intel offers a best-in-class compensation and benefits package, including: Competitive salary, stock options, and performance-based bonuses. Comprehensive healthcare, retirement plans, and paid time off. Opportunities for career growth, leadership, and professional development. Qualification : B.E in Electronics & Communication Engineering or a related field.

About DevRev DevRev s AgentOS is a purpose-built CRM platform for SaaS companies, integrating three modern apps for support, product, and growth teams. By converging six teams and replacing nine business apps, we streamline workflows for end users, sellers, support, product teams, and developers. Unlike traditional CRMs, DevRev offers a blank canvas approach to collaboration, AI-driven analytics, and automation, helping SaaS companies increase product velocity and reduce customer churn. Thousands of companies rely on DevRev for low-latency analytics and customizable LLMs in the era of Generative AI. Headquartered in Palo Alto, California, with offices in seven global locations, DevRev has raised $100 million from Khosla Ventures and Mayfield, reaching a $1.1 billion valuation. Founded in 2020 by Dheeraj Pandey (co-founder and former CEO of Nutanix) and Manoj Agarwal (former SVP of Engineering at Nutanix), DevRev is honored to be named on Forbes 2024 list of America s Best Startup Employers. About the Role: Applied AI Engineer The Applied AI Engineering team plays a crucial role in ensuring customers maximize their DevRev experience. As businesses integrate DevRev into their enterprise systems, workflows, and automation, our team collaborates closely with customers to design, develop, and implement tailored AI-powered solutions. Your mission is to bridge the gap between customer needs and technical solutions, ensuring seamless adoption and delivering high-impact AI applications that enhance the DevRev platform. Responsibilities Design, develop, and implement integrations, automations, and customizations to integrate DevRev with customers existing tech stacks and workflows. Leverage AI and Generative AI techniques (e.g., prompt engineering, LLM fine-tuning) to create cutting-edge AI-powered agent experiences. Optimize semantic search engines for improved accuracy and relevance. Conduct data analysis, write SQL queries, and build dashboards to provide insights and inform business decisions. Act as a technical consultant, guiding customers through critical workflows, including integrations with code repositories and enterprise tools. Maintain proactive communication and feedback loops with key stakeholders, including Customers, Engineering, Product, Customer Success, Support, Revenue, and Marketing teams. Continuously learn new technologies and apply them to enhance customer solutions. Ideal Candidate Qualifications Degree in Software Engineering, Computer Science, or equivalent experience. 1-2+ years of hands-on coding experience with TypeScript, JavaScript, Python, APIs, Webhooks, and SQL. Familiarity with Generative AI, including GPT-4, prompt engineering, and fine-tuning. Knowledge of vector databases and data embeddings. Strong communication skills (written and verbal in English). Results-driven mindset, with a passion for problem-solving and innovation. Ability to work independently, take initiative, and drive projects to completion. DevRev Culture At DevRev, we are committed to hiring individuals who are hungry, humble, honest, and act with heart. Our vision is to help build the world s most customer-centric companies, and our mission is to empower engineers to embrace their customers through design, data engineering, and machine intelligence. We seek individuals who thrive in a fast-paced, high-energy environment and are passionate about pushing the boundaries of AI and automation. If you re excited about building AI-driven solutions, working with cutting-edge technologies, and shaping the future of SaaS and CRM, we d love to hear from you! Qualification : Degree in Software Engineering, Computer Science, or equivalent experience.

As a Manager of the Spark Technical Solutions team, you will lead & manage a team of Technical solution engineers and be responsible for driving deep dive technical solutions for any issues reported by Databricks customers. We expect the manager to resolve challenges with comprehensive technical and customer communication skills. You will assist our customers in their Databricks journey and provide them with the guidance, knowledge, and expertise that they need to realise value and achieve their strategic objectives using our products. The impact you will have: As a manager and member of the leadership team, you will be directly responsible for the management of Technical solution engineers, team leads and operations personnel Responsible for directly monitoring, reporting, and driving improvements to team-level metrics and KPIs, acting as an escalation point with customers and internal teams, and optimising and developing support processes and tools Responsible for working across multiple cross functional teams that include Engineering, product management, sales and customer success; manage Hiring, mentoring and onboarding new support engineers Regularly meet one-on-one with your direct reports, conducting annual reviews and career development discussions throughout the year Be a hands on manager to assist the team members in resolving issues related to Spark core internals, Spark SQL, Structured Streaming, Delta, Lakehouse and other databricks runtime features Manage and drive best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers; contribute in the development of tools/automation initiatives Own Engineering JIRA tickets and proactively work to bring quicker resolutions to customer reported issues; participate in creation of knowledge base articles Participate in weekend and weekday on-call rotation and run escalations during databricks runtime outages, incident situations, ability to multitask and plan day 2 day activities and provide escalated level of support for critical customer operational issues, etc What we look for: Min 10-12 years of experience in designing, building, testing, and maintaining Python/Java/Scala/Spark based applications in a typical project delivery and consulting environments with 4+ years working as a Manager 5+ years of hands-on experience in developing and leading any two or more of the Big Data, Hadoop, Spark,Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Spark experience is mandatory Hands on experience in the performance tuning/troubleshooting of Hive and Spark based applications at production scale. Real time experience in JVM and Memory Management techniques such as Garbage collections, Heap/Thread Dump Analysis is preferred Working and hands-on experience with Data lakes and any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL is preferred Hands-on experience with AWS or Azure or GCP is preferred Experience in implementing CI/CD, Monitoring/alerting for Production Systems Technical lead in design, implementation and support of large scale data and analytics solutions that are highly reliable, flexible, and scalable Experience in leading and managing end-to-end projects and have reported and escalated to top levels Experience in managing and leading teams in an organisation involving multiple reporting lines Strong written and verbal communication skills; very good analytical, organisational, multi-tasking skills About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

As a Senior Manager of the Spark Technical Solutions team, you will lead & manage a team of Technical Solution Engineers (Spark) and be responsible for driving deep dive technical solutions for any issues reported by Databricks customers. We expect the manager to resolve challenges with comprehensive technical and customer communication skills. You will assist our customers in their Databricks journey and provide them with the guidance, knowledge, and expertise that they need to realise value and achieve their strategic objectives using our products. The impact you will have: As a manager and member of the leadership team, you will be directly responsible for the management of Technical solution engineers, team leads and operations personnel Responsible for directly monitoring, reporting, and driving improvements to team-level metrics and KPIs, acting as an escalation point with customers and internal teams, and optimising and developing support processes and tools Responsible for working across multiple cross functional teams that include Engineering, product management, sales and customer success; manage Hiring, mentoring and onboarding new support engineers Regularly meet one-on-one with your direct reports, conducting annual reviews and career development discussions throughout the year Be a hands on manager to assist the team members in resolving issues related to Spark core internals, Spark SQL, Structured Streaming, Delta, Lakehouse and other databricks runtime features Manage and drive best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers; contribute in the development of tools/automation initiatives Own Engineering JIRA tickets and proactively work to bring quicker resolutions to customer reported issues; participate in creation of knowledge base articles Participate in weekend and weekday on-call rotation and run escalations during databricks runtime outages, incident situations, ability to multitask and plan day 2 day activities and provide escalated level of support for critical customer operational issues, etc What we look for: Min 10-12 years of experience in designing, building, testing, and maintaining Python/Java/Scala/Spark based applications in a typical project delivery and consulting environments with 4+ years working as a Manager 5+ years of hands-on experience in developing and leading any two or more of the Big Data, Hadoop, Spark,Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Big Data / Spark hands on-experience is mandatory Hands on experience in the performance tuning/troubleshooting of Hive and Spark based applications at production scale. Real time experience in JVM and Memory Management techniques such as Garbage collections, Heap/Thread Dump Analysis is preferred Working and hands-on experience with Data lakes and any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL is preferred Hands-on experience with AWS or Azure or GCP is preferred Experience in implementing CI/CD, Monitoring/alerting for Production Systems Technical lead in design, implementation and support of large scale data and analytics solutions that are highly reliable, flexible, and scalable Experience in leading and managing end-to-end projects and have reported and escalated to top levels Experience in managing and leading teams in an organisation involving multiple reporting lines About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

About Boomi and What Makes Us Special Are you ready to work on world-changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a leader for eight years in a row in the Gartner Enterprise iPaaS Magic Quadrant, and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes. Boomi provides the foundation on which businesses can evolve and innovate. We help organizations connect everything and engage everywhere across any channel, device, or platform. More than 18,000 organizations are using Boomi to run better, faster, and smarter. Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people, and developing cutting-edge technology, we want to talk to you. Software Principal Engineer Our Engineering team ensures that our next-generation software meets customer needs, is competitive and is of the highest quality. Our Engineers understand the definition of done, the expected quality, and ensures that our software meets or exceeds end-user requirements. We spend substantial time learning new technologies and softwares to come out with robust Solutions and scalable Designs that solve our Customer pain points and cater to their Business needs. Our Software Development procedures and practices comply with industry standards. Join us as a Software Principal Engineer on our Engineering team in Bengaluru to do the best work of your career and make a profound social impact. What you ll achieve As a Software Principal Engineer, you will be responsible for Building various Connectors that incorporate Scalable design and programming Best Practices. As a Principal Engineer, you will be responsible for making sure the developed Connector meets Business Goals and quality expectations. Additionally, you will mentor junior team members, help them grow themselves and be technically competative. You will work with product management, other engineering teams, customer success and support on testing new product features and enhancements across various areas of Boomi offerings. You will: Be a key member of an Agile team, collaboratively realizing features through the software development lifecycle Collaboratively build features through the Agile software development lifecycle Guide and participate in design, development, unit testing, code review, and deployment of Boomi products and services including enhancements and/or resolution of any issues that may be reported Investigate and resolve complex customer issues Work independently with a minimal level of guidance from technical leadership Mentor other Boomi engineers, including design collaboration and code reviews Research, validate, and recommend technology decisions for new features Collaborate with Product managers/owners and other cross functional teams like Architecture, PSR, Quality, Security etc. Every Boomi team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements Ability to learn new technologies, softwares, tools, languages with minimal training and on-the-job experience 5+ years of experience in architecting and implementing APIs and integration technologies in distributed enterprise environments using a combination of technologies, languages or standards like REST, SOAP, JSON, Python, Java etc. Experience with Java, Advanced Java, source control systems, continuous integration tools Experience with agile collaboration tools, such as JIRA and Confluence Experience with Web Services technologies including REST, SOAP, and WSDL Strong computer science fundamentals: data structures, algorithms, design patterns. Own Tech Debt/Tech Modernization - Ability to balance the long-term "big picture" and short- term implications of design decisions. Having proficiency Java, Microservices, Cloud Native Architecture Hands on experience in Microservices, RESTful web services Desirable Requirements 12-14 years of experience in software development Bachelors or Masters degree in CSE Well-versed with Core Java and Advanced Java Good understanding of OOPS Concepts, SOLID principles and Design Patterns Experience using Message brokers such as Service Bus, AWS SQS, AWS SNS, Kinesis, and Kafka is an added advantage Experience designing well-defined Restful APIs, API documentation tools like openAPI, testing tools like Postman and SOAPUI is an added advantage Experience using Devops tools like Bamboo, Jenkins, Harness and other CI/CD tools Familiarity with highly scalable, high throughput web applications and backend systems Familiarity using Cloud Services such as AWS, Azure At Boomi we show up for each other with empathy, compassion, and purpose because, at Boomi, we win as one that s why we strive to integrate more diverse voices for a stronger and smarter team. Qualification : Bachelors or Masters degree in CSE