Job Title: Customer Relationship Executive / IT Coordinator Location: Remote (Kolhapur | Pune | Bangalore) Employment Type: Full-Time | Permanent Experience Required: 2 to 5+ years Industry: IT Services | Digital Marketing | Customer Support Job Overview Technothinksup Solutions is a growing IT development and digital marketing agency providing end-to-end solutions across various industries. We are seeking an experienced and dynamic Customer Relationship Executive with IT Coordination experience to join our team. This hybrid role blends technical support with client relationship management to ensure operational efficiency and exceptional customer satisfaction. Key Responsibilities Customer Relationship Management Act as the primary point of contact for clients, ensuring timely and professional communication via email, phone, and social media. Build and nurture strong client relationships to boost satisfaction, retention, and loyalty. Collaborate with internal teams to align digital marketing strategies with client goals. Track and report on customer service metrics and KPIs to improve service quality. Gather client feedback and relay it to the product and development teams for service improvement. IT Coordinator / Technical Support Manage and maintain internal IT infrastructure, including hardware, software, and networking systems. Troubleshoot and resolve technical issues across systems, ensuring minimal downtime. Coordinate with marketing and development teams to implement IT strategies aligned with company objectives. Ensure data protection, system security, and IT compliance. Stay current with emerging IT technologies and recommend system improvements. Required Skills & Qualifications Bachelor's degree or diploma in Computer Science, Information Technology (BCA/MCA/B.E/B.Tech), or related field. 2 5+ years of experience in customer service, client handling, or IT coordination roles. Strong communication, interpersonal, and problem-solving skills. Technical proficiency in IT infrastructure management, remote access tools, and ticketing systems. Familiarity with CRM platforms (Zoho CRM preferred), helpdesk tools (Zoho Desk), and remote desktop software (Anydesk, TeamViewer, Ultraviewer). Understanding of Agile methodologies, including Scrum and Kanban frameworks. Ability to multitask and manage time effectively in a fast-paced environment. Tools & Technologies Customer Support & Communication: Zoho CRM, Zoho Desk, JIRA Design & Creative Tools: Figma, Adobe XD, Photoshop, Sketch, Adobe Creative Suite Remote Access & IT Tools: TeamViewer, AnyDesk, UltraViewer Collaboration & Tracking: GitHub, TimeDoctor Perks & Benefits Competitive salary with performance-based incentives Flexible work-from-home model Rapid growth opportunities in an expanding international company Creative and collaborative work culture Exposure to cross-functional teams and global clients Company Core Values At Technothinksup, we stand by: Honesty, integrity, and fairness Respect for individual talent, creativity, and diversity Open communication and teamwork Passion for delivering quality results Enjoyment of both work and life Educational Qualifications UG: BCA, MCA, Diploma, B.Tech/B.E. in Computer Science, IT, or related streams If you're passionate about blending tech support with client-facing communication in a fast-paced digital agency apply now and become a key member of the Technothinksup family. Qualification : BCA/MCA/Diploma / B.Tech/B.E. in Computer Science Engineering, IT etc

About Us: Nspira, a parent company of the Narayana Group, is a leader in education across Asia, offering world-class academic experiences to over 6,00,000 students across 23 states in India. With a dedicated workforce of 50,000+ employees, we are committed to setting new benchmarks in the education industry. Our family of institutions includes over 300 schools, junior colleges, and professional colleges. Key Responsibilities: Provide IT support for the department, assisting with software-related issues. Take responsibility for managing calls to both internal and external stakeholders. Address and resolve concerns by offering actionable inputs and solutions. Collect necessary information from students, parents, and other relevant parties as required. Resolve queries promptly, providing solutions tailored to the immediate needs. Maintain an organized database of all information related to the assigned branch. Collaborate with the IT department to support and resolve technical queries. Desired Candidate Profile: Intermediate or any graduate degree. Proficiency in English (Fluency in one of the following languages is also required: Bengali, Kannada, Tamil, Hindi, or Telugu). Flexibility to work 6 days a week from the Gachibowli office, Hyderabad. Passionate about customer relations and resolving queries efficiently. Strong multitasking and organizational abilities. Good communication skills with a solution-oriented mindset. What We Offer: Salary: Competitive salary as per market standards. Career Path: Opportunities for career growth and development. Corporate Exposure: Experience working in a dynamic corporate environment. Personality Development: Comprehensive training and growth opportunities. Leadership Opportunities: Potential to take on leadership roles as you grow within the company. What You Can Bring to the Role: A passion for your job and a desire to provide excellent support. Strong multitasking abilities and attention to detail. Team-oriented, with excellent communication and interpersonal skills. A winning attitude, with a hunger for learning and a willingness to take on challenges. A strong sense of responsibility and integrity in your work. Employee Progression: We are dedicated to staff development and promote internally whenever possible. Many employees have been with the organization for 20 30 years, growing into diverse roles and responsibilities across the company. If you are enthusiastic about IT support, customer relations, and working in a fast-paced, growth-oriented environment, we invite you to apply! Qualification : Intermediate or any graduate degree.

Job Title: Customer Support Executive (L1) SaaS Location: Indore, India (Onsite) Shift Timing: UK/USA Shift | Full-Time About AI Trillion AI Trillion is a leading marketing automation SaaS company transforming the eCommerce landscape. Our innovative platform integrates customer engagement, AI-powered personalization, marketing automation, and data analytics to help online businesses boost customer experiences and drive scalable revenue growth. We re rapidly expanding and looking for motivated individuals to join our journey of innovation and impact. Position Overview We are hiring a Customer Support Executive (L1) to serve as the frontline liaison between AI Trillion and our valued clients. In this critical role, you will provide timely, professional support and guidance to users navigating our SaaS platform. Your focus will be on resolving issues, enhancing customer satisfaction, and contributing to long-term retention. Key Responsibilities Respond promptly and professionally to customer queries via email, chat, and phone. Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions or workarounds. Assist customers with platform setup, onboarding, and configuration to ensure a smooth user experience. Escalate complex issues to relevant internal teams and track resolution progress. Document customer interactions accurately in the CRM system for future reference. Collaborate with colleagues to share knowledge, improve support processes, and elevate team performance. Proactively educate customers on platform features, updates, and best practices to maximize value. Stay informed on product enhancements and industry trends to provide knowledgeable assistance. Requirements Bachelor s degree in Business Administration, Computer Science, or related field or equivalent experience. Prior experience in customer support or help desk roles, preferably within a SaaS or technology environment. Strong verbal and written communication skills, able to explain technical details clearly to non-technical users. Excellent problem-solving abilities with calmness under pressure. Familiarity with eCommerce platforms and marketing automation is advantageous. Ability to work independently and in a team, adapting to fast-paced workflows. Willingness to work flexible shifts, including weekends and holidays, aligned with UK/USA time zones. Opportunity to work with cutting-edge SaaS technology impacting global eCommerce businesses. Collaborative and growth-oriented workplace culture. Continuous learning and professional development support. Competitive compensation with shift differentials for UK/USA hours. Apply Now If you are passionate about customer service and ready to play a vital role in a fast-growing SaaS company, we want to hear from you! Join AI Trillion and help us deliver exceptional customer experiences worldwide. Qualification : Bachelors degree in Business Administration, Computer Science, or related fieldor equivalent experience.

Position: Customer Support Executive / Telesales Executive Location: Chennai Domain: Banking / Telecom / Airlines Designation: Customer Support Executive / Telesales Executive Education: Any Graduate Languages Required: Tamil, Hindi, Telugu, Malayalam, Kannada Job Description Customer Query Resolution: Manage inbound calls and resolve customer inquiries with accuracy and professionalism. Sales Pitching & Target Achievement: Actively pitch sales and close calls to meet or exceed targets. Cross-Selling: Promote and cross-sell various banking/financial products to existing and potential customers. Customer Database Management: Efficiently manage and update customer databases, ensuring data accuracy and compliance. Candidate Profile Experience: Minimum 6 months to 1 year in a BPO/Call Center environment. Skills High energy and excellent convincing abilities. Strong communication skills, with proficiency in multiple languages (Tamil, Hindi, Telugu, Malayalam, Kannada). Freshers with a passion for customer service and sales are welcome to apply. Preferred: Prior experience in the Banking, Telecom, or Airlines sectors is a plus. Qualification : Any Graduate

Executive - Customer Support Experience: 0 - 2+ Years Education: Graduation Location: Mumbai About the Role We are seeking a motivated and customer-centric Executive - Customer Support to join our team. As a key member of the support function, you will be responsible for providing high-quality service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. You will have the opportunity to deepen your knowledge of the Forex ecosystem and enhance your communication and problem-solving skills while working in a dynamic environment. Key Responsibilities Forex Product Knowledge: Develop a strong understanding of the Forex ecosystem, associated products, and the applicable guidelines set by RBI and FEMA. Customer Communication: Respond to customer inquiries via emails, support tickets, and inbound/outbound calls in a timely and professional manner. Issue Resolution: Address customer issues effectively, troubleshooting and resolving queries while escalating more complex concerns to senior team members when needed. Tracking & Follow-Up: Maintain detailed and up-to-date records of all customer interactions. Follow up on open queries to ensure resolution and customer satisfaction. Collaboration with Teams: Work closely with internal teams to ensure that customer concerns are addressed quickly and efficiently. Service Improvement: Continuously seek opportunities to improve customer service processes and contribute to the enhancement of service quality standards. Key Skills and Qualifications Essential Skills Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams. Problem-Solving Abilities: Ability to troubleshoot and resolve customer issues in a quick and efficient manner. Time Management: Ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Follow-Up & Tracking: Strong attention to detail with a focus on tracking interactions and ensuring timely follow-up. Knowledge & Attributes Understanding of Forex: A basic understanding of Forex products and services will be beneficial. Team Collaboration: Ability to work collaboratively with other team members and departments to resolve customer issues. Adaptability & Quick Learning: Willingness to adapt to new tools, processes, and customer service practices in a fast-paced environment. A dynamic work environment where you can grow and enhance your customer service skills. Exposure to the Forex ecosystem and financial services industry. A collaborative and supportive team culture. Competitive salary and benefits package. Qualification : Graduation

At Ugaoo, we re more than just a gardening brand; we are a movement. Rooted in the rich legacy of Namdeo Umaji Agritech, a pioneer with over 135 years of expertise in agriculture and horticulture, we are charting a fresh course for the future of gardening. The global gardening market is projected to grow to $120 billion by 2027, and Ugaoo is at the forefront of this transformation. We are a young, dynamic company blending time-tested wisdom with modern innovation. Ugaoo offers the perfect platform for individuals eager to make an impact, push boundaries, and grow both personally and professionally. A Culture of Growth: We are GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values guide everything we do and create an environment where your ideas are valued, and your career can flourish. Room to Innovate: We encourage ownership and challenge the status quo. We provide a space for new ideas and calculated risks, ensuring continuous learning and growth. Performance-Driven Success: In our performance-based environment, hard work is recognized, and your contributions will directly impact both your success and the company s. Kinship and Collaboration: At Ugaoo, you re part of a unit. We work together, celebrate together, and support each other. Collaboration is at the heart of everything we do. About the Role: We are looking for a proactive and detail-oriented Client Servicing Executive to manage and streamline our garden services and maintenance operations. The ideal candidate will ensure smooth coordination between clients and our team of gardeners, while addressing any on-field challenges. This role requires excellent interpersonal skills, organization, and the ability to perform under pressure. Key Responsibilities: Scheduling and Coordination: Plan weekly gardener visits based on client Annual Maintenance Contracts (AMCs). Communicate visit details to both clients and gardeners a day in advance. Field Support: Address concerns or issues faced by gardeners during field operations. Adapt schedules quickly to accommodate last-minute changes. Expense Management: Verify and process monthly expenses submitted by gardeners. Training and Meetings: Conduct monthly meetings with gardeners, alongside the Manager, to ensure continuous training and development. Client and Team Communication: Maintain clear communication with clients regarding visit schedules and updates. Requirements: Bachelor s degree in any field (Agriculture/Horticulture preferred). Minimum of 2 years experience in client servicing or customer support. Strong interpersonal and communication skills. Ability to work in high-pressure environments and possess excellent problem-solving skills. Proficiency in handling bulk communication. Proactive task management and a team-player attitude. Who We re Looking For: We are seeking individuals who are ready to embark on a journey, not just a job. If you're accountable, driven, and eager to grow beyond your current role, you ll thrive here. We are looking for go-getters who aren t afraid to roll up their sleeves, challenge themselves, and make a tangible impact. Join us, and let s grow together starting with you. Because at Ugaoo, we believe Plants Grow People. Impact: Make a tangible difference within a growing company. Collaboration: Work with a supportive, collaborative team. Growth: Learn, develop, and grow in a fast-paced, innovative environment. Qualification : Bachelors degree in any field (Agriculture/Horticulture preferred).

Job Title: Telecaller (6 12 Months Experience) Guwahati, Assam Location: Guwahati, Assam Experience Required: 6 to 12 Months Qualification: Higher Secondary (HS) / Graduate Job Type: Full-Time (Onsite Work From Office) Job Overview We are hiring a proactive and enthusiastic Telecaller to join our team in Guwahati, Assam. The ideal candidate will have 6 to 12 months of experience in handling inbound and outbound calls, maintaining customer relationships, and supporting sales or service objectives. If you have excellent communication skills and a customer-first mindset, we d love to connect with you. Key Responsibilities Handle outbound and inbound customer calls professionally and efficiently. Generate interest in our products/services and achieve sales or support targets. Build and maintain a customer database with accurate information. Follow up with leads and existing customers for repeat or upsell opportunities. Maintain detailed records of customer interactions, feedback, and outcomes. Provide complete product/service information and resolve customer inquiries. Ensure high levels of customer satisfaction through excellent communication. Candidate Requirements 6 to 12 months of experience in a telecalling, telemarketing, or customer service role. Excellent verbal communication skills in English, Hindi, and Assamese. Ability to handle objections, resolve queries, and build rapport with customers. Strong persuasion, negotiation, and interpersonal skills. Basic computer knowledge and familiarity with CRM tools is a plus. Supportive team environment with growth opportunities. Fixed work hours with a stable, office-based setup. Opportunity to enhance communication and sales skills in a professional setting. Qualification : Higher Secondary (HS) / Graduate

Job Responsibilities 1. Client Onboarding: Facilitate a smooth onboarding process for new clients. Gather information about the client s business, goals, and expectations. Coordinate with different teams within the agency to ensure a clear understanding of client requirements. 2. Client Communication: Act as the main point of contact between the agency and the client. Regularly update clients on the progress of ongoing projects and campaigns. Respond promptly to client inquiries and address concerns. 3. Account Management: Develop a deep understanding of each client s industry, business model, and marketing objectives. Work closely with the account management and project teams to ensure the delivery of high-quality services that meet client expectations. 4. Project Coordination: Collaborate with internal teams such as marketing, design, content, and development to ensure timely and successful project delivery. Monitor project timelines and budgets to ensure they align with client expectations. 5. Feedback Collection: Regularly gather feedback from clients to assess satisfaction levels. Use feedback to identify areas for improvement and implement necessary changes. 6. Upselling and Cross-Selling: Identify opportunities for upselling additional services or cross-selling complementary services to existing clients. Work with the sales team to explore expansion possibilities with current clients. 7. Client Retention: Develop strategies to enhance client retention rates. Address any issues or concerns promptly to prevent client dissatisfaction. 8. Reporting and Analysis: Provide clients with regular reports on key performance indicators (KPIs) and the impact of digital marketing efforts. Analyze data to derive insights and recommendations for improving campaign performance. 9. Stay Updated on Industry Trends: Stay informed about the latest trends, tools, and technologies in digital marketing. Share relevant industry updates and insights with clients. 10. Contract Renewals: Work with the sales team to renew client contracts and negotiate terms. Ensure a seamless transition during contract renewals. 11. Crisis Management: Address any issues or conflicts that may arise during the course of the client-agency relationship. Implement effective crisis management strategies to retain client trust. Requirements A business degree with a focus on marketing, advertising, or similar. 2-4 years of experience in client servicing, marketing, or agency-related roles. Ability to write plans and budgets. Good at handling multiple clients at once. Able to track and report on different projects for different clients. Great at business communication and using presentation tools like PowerPoint and Keynote. Knowing more than one language is a plus. Familiar with digital communication strategies and tools. Basic SMM data analytical skills Qualification : A business degree with a focus on marketing, advertising, or similar.

Urgent Hiring – Home Care Associates  Locations: Mumbai (Parel) | Belgaum | Bangalore (Electronic City) Join Zeuron.AI – a fast-growing health-tech startup transforming wellness through AI & neurotechnology! Role Overview: Be on the field assisting users with our innovative health device during booked sessions. Guide, support, and ensure a smooth user experience. Requirements: ✔ Must own a two-wheeler & be open to travel ✔ Basic English & Hindi communication ✔ Science background

Customer Relationship Executive Department: Marketing Experience: 2 to 5+ Years Number of Positions: 4 We are an IT Development and Digital Marketing agency that provides IT Development Services and digital marketing services to clients across various industries. We are seeking an IT Coordinator and Customer Relationship Executive to join our team and help us provide exceptional customer service while also ensuring the smooth functioning of our IT systems. Job Roles and Responsibilities IT / Technical Support Coordinator Manage and maintain the company s IT infrastructure, including hardware, software, and networks. Troubleshoot and resolve any IT issues that may arise. Collaborate with the digital marketing team to develop and implement IT strategies that align with the company s goals and objectives. Ensure the security and confidentiality of company data. Stay up-to-date with the latest IT trends and technologies and make recommendations for improvements. Customer Relationship Executive Serve as the main point of contact for clients and ensure they receive the highest level of customer service. Respond promptly to client inquiries and concerns via phone, email, and social media. Develop and maintain strong relationships with clients to ensure their continued satisfaction and loyalty. Work with the digital marketing team to develop marketing strategies that align with client needs and goals. Track and report on key performance indicators (KPIs) to measure client satisfaction and identify areas for improvement. Tools and Technologies Figma, Photoshop, Adobe XD, Adobe Creative Suite, Sketch, Zoho CRM, JIRA, GitHub, Timedoctor, Zoho Desk, Anydesk, Ultraviewer, TeamViewer Development Methodologies Agile Development Methodology (Scrum Framework and Kanban); Strong knowledge of Scrum Ceremonies is needed. Perks and Benefits Competitive salary with performance-based incentives. Versatile and challenging job opportunity in a creative and entrepreneurial environment. Fast-growing company offering growth opportunities internationally. Opportunity to work with a team of highly skilled and experienced professionals. Core Company Values Honesty, integrity, and fairness Respect for individual ability, creativity, and diversity Teamwork and open communication Passion and commitment Enjoyment of work and life Educational Qualification UG: BCA, MCA, Diploma, B.Tech/B.E. in Computer Science, Engineering, IT or related fields. Job Location Work From Home (Kolhapur) Employment Type Full-Time Permanent Qualification : BCA, MCA, Diploma, B.Tech/B.E. in Computer Science, Engineering, IT or related fields

A Culture of Growth: At Ugaoo, we embody values of Growth, Resilience, Open-mindedness, Welcoming, Empathy, and Responsibility. These principles are the foundation of our work culture, ensuring a supportive environment where your ideas are valued, and your career can thrive. Opportunities for Innovation: We encourage a culture where creativity and ownership are celebrated. If you're driven by challenges and passionate about making meaningful changes, Ugaoo offers the perfect platform to explore new ideas, take risks, and continuously develop your skills. Performance-Based Recognition: At Ugaoo, results are key. Your contributions are acknowledged, and your hard work directly impacts your success as well as the company s achievements. Collaboration and Teamwork: Joining Ugaoo means becoming a part of a supportive and unified team. Together, we collaborate, celebrate victories, and offer support to ensure collective growth and success. About the Role: We are seeking a motivated and dynamic Sales Executive to represent Ugaoo in the retail space. In this role, you will actively engage with customers, showcase Ugaoo products, and create a memorable in-store experience that drives both sales and brand loyalty. You will have the opportunity to interact directly with consumers, helping them find the best products to meet their needs and ensuring an exceptional shopping experience. Key Responsibilities: Product Demonstration: Engage customers by actively demonstrating and providing comprehensive information about Ugaoo products. Customer Engagement: Build a positive and professional image of Ugaoo, offering guidance to customers to help them choose products that best suit their needs. Identify Customer Needs: Listen attentively to customer preferences and requirements, offering personalized product recommendations. Promotional Setup: Organize and manage promotional stands or booths, ensuring that products are properly stocked and presented. Sales Reporting: Submit daily sales reports to the City Head, tracking product performance and customer insights. Key Requirements: At least 6 months of experience in retail or in-store sales. Exceptional verbal and interpersonal communication skills. Strong customer service orientation with a commitment to providing an outstanding customer experience. Energetic, adaptable, and proactive, with a natural curiosity and a positive, can-do attitude. Passion for creating engaging and enjoyable work experiences. Who We re Looking For: We are looking for an individual who is passionate about plants, e-commerce, and working as part of a dynamic, driven team. If you're eager to contribute to Ugaoo s growth, love interacting with customers, and are driven to excel in a retail environment, we would love to hear from you. A Perk for Joining Us: Your home will look great with the plants you bring into it once you join Ugaoo! Join Us and Grow Together. At Ugaoo, we believe that Plants Grow People, and we re excited to grow alongside you.

Position Title: Executive Assistant to CEO (8 12 Years Experience) Location: Navi Mumbai Overview: We are seeking an experienced and highly organized Executive Assistant to the CEO who can operate at a strategic level while also handling detailed administrative and analytical tasks. This unique hybrid role combines traditional executive support with elements of customer escalation management and business analysis, offering the opportunity to work closely with leadership and drive cross-functional efficiency. Key Responsibilities: 1. Executive Support Manage the CEO s calendar, appointments, travel, and daily schedule Prepare agendas, presentations, reports, and other documents for internal and external meetings Handle highly confidential and sensitive information with discretion and professionalism Proactively anticipate the CEO s needs and support task prioritization 2. Customer Escalation Management Serve as the first point of contact for escalations directed to the CEO Collaborate with department heads to resolve issues efficiently and appropriately Determine when CEO involvement is necessary and facilitate communication Maintain detailed records of escalations, actions taken, and resolutions achieved 3. Communication & Liaison Act as a liaison between the CEO and internal teams, clients, partners, and external stakeholders Ensure timely, clear, and professional communication on behalf of the CEO Represent the CEO in interactions and communications when required 4. Administrative Excellence Oversee day-to-day administrative functions to optimize the CEO s productivity Streamline internal workflows and drive efficiency in support processes Maintain accurate and organized documentation, reports, and records 5. Business Analysis Support Gather, analyze, and interpret business data, KPIs, and financial reports to provide insights Identify opportunities for process improvement and assist with strategic planning Liaise with business units to collect requirements, assess operational performance, and support decision-making Maintain documentation related to business operations, projects, and performance metrics Collaborate with project managers and cross-functional teams to support organizational initiatives Required Skills & Qualifications: 8 12 years of experience in executive support, operations, or business analysis, preferably supporting C-level leadership Exceptional communication and interpersonal skills Strong organizational and multitasking abilities High level of discretion and integrity in handling confidential information Proven experience managing customer escalations and resolving issues diplomatically Strong analytical and problem-solving skills; experience using data analytics tools is a plus Ability to work independently, prioritize effectively, and adapt in a fast-paced environment Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); knowledge of business analytics tools is an advantage

Senior Customer Success Executive Ad Automation About the Role: Senior Customer Success Executive - Ad Automation As the Customer Support Lead Ad Automation, you will be responsible for managing and leading the customer support team focused on resolving client issues related to using the Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), DV360, Google Ads etc. You will work closely with cross-functional teams, ensuring that customer issues are resolved promptly and that our clients can maximize the effectiveness of their digital advertising campaigns. You will also have the opportunity to shape and refine customer support processes, deliver exceptional service to clients, and be the voice of the customer within the organization. Responsibilities Team Leadership & Management Lead, mentor, and manage a team of customer support specialists focused on Shopalyst Ad Automation platform that integrates with popular media platforms. Set clear goals and objectives for the team and ensure consistent performance and adherence to service level agreements (SLAs). Conduct regular one-on-one meetings, performance reviews, and provide coaching to help team members grow in their roles. Develop and implement processes to improve team efficiency, collaboration, and customer satisfaction. Customer Support for Digital Ad Platforms Provide detailed customer support for clients using Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), Google Ads, DV360, and other digital advertising platforms. Troubleshoot and resolve issues related to ad campaign setups, targeting, tracking, reporting, and optimization. Handle complex client escalations and ensure timely and effective resolution of technical issues. Collaborate with engineering and product teams to address product-related challenges and improvements. Cross-functional Collaboration Work closely with the Product, Engineering, and Sales teams to relay customer feedback and advocate for client needs. Provide product insights and troubleshooting guidelines to both internal teams and clients. Assist the Sales and Account Management teams by providing product support for pre-sales activities and customer onboarding. Client Training & Education Conduct training sessions and create self-service resources (e.g., guides, FAQs) to empower clients to use Shopalyst Ad Automation platform. Stay up to date with new features, updates, and best practices in Shopalyst Ad Automation, Meta, Google Ads, DV360, and other relevant media platforms. Reporting & Documentation Maintain detailed records of customer interactions and technical issues within the support ticketing system. Provide regular reports and insights on team performance, common customer issues, and potential product improvements. Monitor ticket queues and ensure that customer queries are handled in a timely manner. Continuous Improvement Analyze customer feedback to identify trends and recurring issues to improve the overall customer experience. Drive initiatives to enhance customer satisfaction and streamline support processes. Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

CRM Executive Location: Thane Experience: 1 3 years Education: Bachelor s degree Role Summary We are seeking a motivated CRM Executive to support and enhance our customer relationship management initiatives. This role involves working closely with marketing, sales, and customer service teams to drive engagement, improve customer retention, and ensure excellent client satisfaction. Key Responsibilities Relationship Management: Build and maintain strong relationships with existing and new clients to drive sales growth. Operations: Manage daily customer service operations, ensuring high-quality support and efficient query resolution. Feedback Loop: Handle customer feedback and complaints, coordinating with relevant departments for timely resolution. Service Metrics: Ensure all issues are addressed within the defined Turnaround Time (TAT) while maintaining quality standards. Process Enhancement: Support day-to-day CRM operations to improve overall process efficiency. Internal Coordination: Liaise with Sales, Production, and Accounts departments to address client queries and share updates. Post-Sales Support: Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction. Qualifications & Skills Education: Bachelor s degree (Required). Technical Skills: 1 3 years of experience using CRM software. Soft Skills: Strong verbal and written communication, interpersonal coordination, and problem-solving abilities. Languages: Proficiency in additional languages is considered a plus. Qualification : Bachelors degree (Required)

Job Title: Customer Service Executive Company: InCred Finance Location: Thane Department: Central (DEP_290) Employment Type: Full-Time Job Summary: InCred Finance is looking for a motivated and detail-oriented Customer Service Executive to manage and improve customer support processes. The ideal candidate will be responsible for supervising a team, resolving customer concerns, and ensuring high standards of customer service delivery. Key Responsibilities: Supervise and guide a team of customer support professionals Monitor and manage the entire customer service process Resolve customer issues effectively and promptly Develop and implement customer service procedures and policies Design training plans for customer support teams Standardize customer service delivery across all touchpoints Evaluate and interview potential candidates for the support team Recruit suitable candidates from a pool of applicants Track and assess performance of customer service representatives Required Skills: Strong communication and interpersonal skills Ability to manage teams and customer-related escalations Excellent organizational and process management abilities Proficient in evaluating team performance Basic computer and CRM system proficiency Qualifications & Experience: Experience: 0 years (Fresher-friendly role) Education: Graduation required

Job Title: Customer Service Executive Location: Thane Position Summary We are seeking a dedicated Customer Service Executive to provide excellent support to our customers by addressing their issues and resolving them promptly. This role involves front-facing duties like answering calls and responding to customer queries, ensuring a high level of customer satisfaction. Key Responsibilities Customer Support: Handle customer inquiries and resolve issues in a timely and professional manner. Respond to customer queries via phone, email, or chat. Provide accurate information regarding products/services, assisting customers with their concerns. Problem Solving: Demonstrate fast and efficient problem-solving skills to address customer concerns. Resolve complaints, including those from angry or agitated customers, with patience and understanding. Team Leadership (if applicable): Lead and guide a team of customer service representatives, providing support and improving their performance. Foster a positive work environment and promote high standards of customer service. Customer Interaction: Maintain a respectful and empathetic approach with every customer, regardless of the situation. Ensure customer satisfaction by providing timely resolutions and follow-up if needed. Qualifications Minimum qualification: 12th pass or higher. Superior written and oral communication skills. Leadership skills to guide and improve a team (if applicable). Knowledge of customer service principles and best practices is a plus. Patience and professionalism when handling angry or difficult customers. Excellent problem-solving skills and a quick response time. Qualification : 12th pass or higher.

Job Title: Senior Solutions Engineer (Analytics, AI, Big Data, Public Cloud) Job Summary As a Senior Solutions Engineer (Analytics, AI, Big Data, Public Cloud), you will guide the technical evaluation phase in a hands-on environment throughout the sales process. You will be a technical advisor internally to the sales team and work with the product team as an advocate of your customers in the field. You will help our customers achieve tangible data-driven outcomes through the use of our Databricks Lakehouse Platform, helping data teams complete projects and integrate our platform into their enterprise Ecosystem. You'll grow as a leader in your field while finding solutions to our customers' biggest challenges in big data, analytics, data engineering, and data science problems. You will report to the Solutions Architect (SA) Manager. The Impact You Will Have You will be a Big Data Analytics expert on aspects of architecture and design. Engage with the technical community by leading presentations, workshops, seminars, and meet-ups. Lead your clients through evaluating and adopting Databricks, including hands-on Spark programming and integration with the wider cloud ecosystem. Support your customers by authoring reference architectures, how-tos, and demo applications. Integrate Databricks with 3rd-party applications to support customer architectures. Together with your Account Executive, you will form successful relationships with clients throughout your assigned territory to provide technical and business value. What We Look For Consulting, pre-sales, or post-sales experience working with external clients across a variety of industry markets. Core strength in either data engineering or data science is advantageous. 5+ years of experience demonstrating technical concepts, including presenting and white-boarding. 4+ years of experience designing architectures within a public cloud (AWS, Azure, or GCP). 4+ years of experience with Big Data technologies, including Spark, AI, Data Science, Data Engineering, Hadoop, Cassandra, and others. Solid coding experience in Python, R, Java, Spark, or Scala. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook.

Job Title: Solution Engineer (Sales) Location: Ahmedabad, India Job Type: Full-time About the Role: As a Sales Solution Engineer for the Experro platform, you will be a key technical liaison between our Sales team and prospective customers. You ll leverage your in-depth product knowledge, industry expertise, and consultative approach to demonstrate how Experro s solutions can meet the unique business and technical requirements of enterprise clients. Partnering closely with Account Executives, you will lead product demonstrations, craft tailored solutions, guide prospects through proof-of-concept engagements, and play a central role in driving platform adoption and revenue growth. Key Responsibilities: Technical Pre-Sales Support: Collaborate with Sales Executives to understand customer needs, present tailored solutions, and deliver compelling product demonstrations that highlight the Experro platform s capabilities and value proposition. Solution Design & Architecture: Work closely with prospects to translate their business objectives and technical requirements into solution designs leveraging Experro s features, integrations, and APIs. Proof-of-Concept Management: Lead proof-of-concept and pilot projects by setting up environments, configuring integrations, and guiding customers through hands-on evaluation, ensuring a smooth and successful technical validation process. Technical Liaison: Communicate prospect feedback, technical challenges, and feature requests to Product Management, Engineering, and Support teams to influence product enhancements and address market needs. RFP/RFI Responses: Participate in the development and review of technical content for proposals, RFPs, and RFIs, ensuring accuracy, clarity, and compliance with customer requirements. Relationship Building: Establish trusted-advisor relationships with prospects technical teams and key decision-makers, positioning Experro as a strategic partner for their digital transformation initiatives. Knowledge Sharing & Enablement: Provide training, best practices, and technical guidance to internal Sales and Customer Success teams to ensure they are well-equipped to communicate Experro s value proposition effectively. Continuous Improvement: Stay current on industry trends, competitive products, and emerging technologies to maintain a strong technical presence and continually refine solution strategies. Qualifications: Education & Experience: Bachelor s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in a pre-sales, solutions engineering, or technical consulting role within the software or SaaS industry. Technical Expertise: Strong understanding of web technologies, APIs, data integrations, and cloud computing. Familiarity with e-commerce, digital experience platforms, or related enterprise software solutions is highly desirable. Communication & Presentation Skills: Exceptional ability to simplify complex technical concepts for non-technical stakeholders. Strong written, verbal, and presentation skills, with a proven track record of delivering compelling product demonstrations. Problem-Solving & Analytical Thinking: Adept at identifying customer challenges, proposing solutions, and articulating technical capabilities in a consultative manner. Comfortable with diving deep into technical details to resolve customer queries. Team Player: Experience working closely with cross-functional teams Sales, Product Management, Engineering, Customer Success to deliver an outstanding end-to-end customer journey. Adaptability & Drive: Self-motivated, highly organized, and able to thrive in a fast-paced environment. Demonstrated ability to handle multiple opportunities simultaneously while meeting deadlines and achieving objectives. Career Growth: Join a fast-growing company with opportunities for personal and professional development. Impact: Work on cutting-edge SaaS solutions impacting global enterprise clients. Dynamic Environment: Collaborate with talented teams and work in a highly innovative, fast-paced environment. Global Exposure: Work with international clients and gain exposure to a variety of industries and challenges. If you're an experienced Solution Engineer with a passion for technology, consultative sales, and SaaS solutions, we d love to have you join our Rapidops team to make a meaningful impact! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Job Summary We are seeking a motivated and customer-oriented Technical Support Executive to join our team. In this role, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and ensuring a high level of customer satisfaction. Key Responsibilities Provide prompt and courteous technical support to customers via phone, email, chat, or remote access, resolving issues related to software functionality, installation, and usage. Identify, diagnose, and troubleshoot software issues, escalating complex problems to higher-level support or development teams when necessary. Assist customers by providing clear and accurate instructions on how to use the software, leveraging your knowledge of the product and its features. Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system, ensuring transparency and continuity. Assist customers with software updates and upgrades, ensuring they are aware of new features and improvements. Conduct online training sessions or webinars to help customers better understand the software and its capabilities. Gather and document customer feedback to identify common issues, suggesting improvements to the product and support processes. Stay updated with the latest developments in the company s software products and services, as well as industry trends and best practices. Qualification Bachelor s degree in Computer Science, Information Technology, or a related field. Experience Minimum of 1-3 years of experience in technical support or a related role. Experience in supporting software applications, preferably within the HRM or enterprise software space. Benefits Competitive salary and commission structure. A dynamic and supportive work environment. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Job Title: Customer Service Executive Function: Customer Experience Experience: 2-3 years in Customer Service Education: Graduate: Any discipline Postgraduate: MBA, PGDM (preferred) Job Purpose: As a Customer Service Executive, you will be responsible for delivering exceptional customer service, enhancing customer experience, and acting as a brand ambassador for the company. Your role involves resolving customer queries, improving service quality, and ensuring customer satisfaction, loyalty, and retention. Roles & Responsibilities: Customer Support & Query Resolution: Provide timely and effective resolutions to customer queries and complaints. Take ownership of customer issues and follow through to resolution. Maintain accurate records of customer interactions and service actions. Service Quality & Process Improvement: Develop and implement service policies, procedures, and standards. Analyze MIS reports to enhance productivity and efficiency. Stay updated with industry best practices to improve customer experience. Customer Engagement & Brand Advocacy: Actively monitor and engage with customers on Twitter, Facebook, and other social platforms. Participate in social media discussions, blogs, and online communities. Improve the company s brand image by effectively handling complaints and grievances. Team Development & Resource Management: Mentor and develop customer service team members. Foster an environment of encouragement and empowerment to drive performance. Ensure adherence to budget and resource utilization for achieving qualitative and quantitative targets. Stakeholder & Cross-Functional Collaboration: Liaise with internal departments to ensure quick resolution of customer issues. Identify business opportunities by analyzing customer feedback. Work towards reducing resolution time through effective close-looping. Key Competencies: Strong understanding of customer service principles and best practices. Excellent communication, problem-solving, and interpersonal skills. Ability to handle social media interactions and brand reputation management. Data-driven approach to service quality enhancement and process optimization. Experience in mentoring teams and managing customer service operations. Be part of a customer-centric organization focused on service excellence. Gain hands-on experience in customer engagement, service strategy, and brand advocacy. Work in a dynamic and collaborative environment with growth opportunities. If you are passionate about customer service and eager to make a difference, we would love to hear from you! Qualification :