Customer Support Leadership Jobs in Chennai

Territory Sales Manager Project Sales Company: GM Modular Pvt. Ltd. Location: Chennai Job Type: Full Time Experience Required: 7 18 Years Industry: Electricals / Building Materials / Construction / Project Sales Job Summary: GM Modular is looking for a highly driven and experienced Territory Sales Manager Project Sales to lead our institutional and project-based sales initiatives in Chennai. This role involves managing the complete GM product portfolio including switches, lighting, wires, switchgear, pipes, fans, and more while building strong relationships with architects, consultants, contractors, PMCs, and builders. The ideal candidate should have a proven background in project or institutional sales in the electrical or building materials domain. Key Responsibilities: 1. Product Portfolio Management: Promote and manage GM s complete range of products: switches, lighting, wires, switchgear, fans, conduits, and accessories. Stay updated with market trends and competitor products to strengthen GM s positioning. 2. Business Development & Market Penetration: Identify, develop, and convert project sales and institutional opportunities. Drive revenue growth and market share in the assigned territory. Penetrate new accounts and expand presence in untapped segments. 3. Stakeholder Engagement: Build and maintain strong relationships with architects, builders, electrical contractors, consultants, PMCs, and government departments. Ensure GM products are specified in upcoming projects through consultative selling. 4. Funnel & Pipeline Management: Track and manage leads, opportunities, and conversions through effective funnel management. Maintain a healthy sales pipeline and ensure timely follow-ups and closures. 5. Sales Strategy & Market Intelligence: Contribute to regional sales planning and execution. Gather and report market intelligence, competitor activities, and customer insights. Align with marketing to execute region-specific promotional activities. 6. Reporting & Analysis: Prepare sales forecasts, project tracking reports, and performance updates. Present insights and data-driven suggestions to senior leadership. 7. Customer Experience & After-Sales Support: Ensure high customer satisfaction by providing timely responses and resolving queries or issues post-sale. Required Qualifications & Experience: Experience: 7 18 years in project sales / institutional sales, preferably in electrical, lighting, building materials, or related industries. Industry Network: Strong connections with key decision-makers in the construction and design ecosystem. Skills: Excellent communication, presentation, and negotiation abilities Strong relationship-building and networking capabilities Strategic thinking with a result-oriented mindset Experience with funnel management and CRM tools is a plus Education: Graduate in any discipline. An MBA or technical background (Electrical/Mechanical) will be an added advantage. Qualification : Graduate in any discipline

Business Intelligence Lead Experience: 6+ Years Location: Chennai Company: Kaleidofin About Kaleidofin Kaleidofin is a pioneering fintech platform creating a digital ecosystem to provide financial access for everyone, everywhere. Through our ki credit platform, we deliver credit health assessments, middleware integration, advanced risk management dashboards, and debt capital market structuring enabling financial institutions to serve underserved segments like women entrepreneurs, farmers, and MSMEs across India, Bangladesh, and Kenya. With over 6 million customers impacted and more than $3 billion facilitated in debt capital, Kaleidofin is backed by global investors including the Gates Foundation, Omidyar Network, and Blume Ventures. Recognized internationally by Forbes Asia and the United Nations, and winner of RBI s Swanari TechSprint and G20 TechSprint 2024, we are committed to innovation and impact. Role Overview We are seeking an experienced Business Intelligence Lead to drive data analytics and reporting efforts that inform strategic decisions across risk, credit, compliance, fraud detection, and product performance. The ideal candidate will bring strong leadership, a deep understanding of financial services data, and hands-on expertise in BI tools and data governance. Key Responsibilities Team Leadership & Development Lead and mentor the Data Analytics team; identify skill gaps and implement training plans. Data Analysis & Insights Leverage BI tools (Power BI, Tableau, Looker) to deliver actionable insights that drive business and partner strategies. Develop and optimize dashboards and reports aligned with business goals. Data Visualization & Reporting Create clear, interactive visualizations for diverse stakeholders, ensuring accessibility and timeliness. Manage robust data pipelines using ETL/ELT tools like Informatica, Talend, or Airflow. Collaboration & Stakeholder Management Partner with cross-functional teams to gather data requirements and support executive, regulatory, and product reporting needs. Present insights to senior leadership to promote data-driven decision-making. Process Improvement & Automation Automate routine reporting and continuously enhance BI tools and workflows for efficiency and accuracy. Data Governance & Compliance Maintain data quality standards and governance practices ensuring compliance with data privacy regulations. Interface with auditors and compliance teams as required. KPI Management Achieve >90% data accuracy through audits and corrections. Ensure >80% user adoption of BI products by monitoring engagement metrics. Deliver cost savings by evaluating BI-driven efficiency improvements. Who You Are Bachelor s or Master s degree in Computer Science, Data Science, Information Systems, or related fields. 6+ years in BI, analytics, or data architecture, with 3+ years in leadership or architect roles. Hands-on experience with BI platforms (Power BI, Tableau, Looker) and proficient in SQL querying. Strong knowledge of financial data domains: credit scoring, transactions, KYC, fraud, lending, payments. Experience with credit bureau data (Experian, Equifax, CRIF) preferred. Experience with cloud data platforms (AWS, GCP, Azure) and data warehousing concepts. Familiarity with machine learning applications in BI or data science is a plus. Relevant certifications such as Microsoft Data Analyst Associate or AWS Certified Data Analytics are advantageous. Join a high-impact team revolutionizing financial inclusion. Work with cutting-edge BI technologies in a fast-growing fintech startup. Thrive in a culture that values innovation, collaboration, and continuous learning. Qualification : Bachelors or Masters degree in Computer Science, Data Science, Information Systems, or related fields

Position: Sales Manager Location: Chennai, Tamil Nadu Employment Type: Full-Time Preferred Qualification: MBA in Sales/Marketing or Engineering Experience Required: 5 10 Years (B2B Tech Sales) Company Overview Bar Code India (BCI) is where innovation meets impact. We empower businesses through cutting-edge solutions in AIDC, RFID, IoT, Automation, and Enterprise Software. Our people are the heart of our success bold thinkers who solve complex problems and shape the future of supply chains and enterprise mobility across industries. If you're ready to challenge the status quo and work in a truly inclusive, fast-paced tech environment, BCI could be your dream career destination. Job Overview We are looking for a passionate and high-performing Sales Manager to drive strategic growth across Tamil Nadu, with a base in Chennai. This individual contributor role is ideal for someone with deep B2B tech sales experience and a proven ability to close complex deals in industries like Retail, E-commerce, Manufacturing, and Automotive. You ll be selling solutions that solve real-world problems from traceability and factory automation to RFID-driven inventory accuracy and intelligent IoT deployments. Key Responsibilities Customer Engagement & Account Management Engage regularly with clients across Tamil Nadu including head offices, warehouses, and factory sites. Build and nurture long-term relationships with decision-makers in key accounts. Drive business growth through upselling, cross-selling, and new client acquisition. Industry & Product Expertise Stay updated on trends and pain points in AIDC, IoT, RFID, and Automation across target industries. Effectively communicate the value of BCI s solutions to solve industry-specific challenges. Sales Strategy & Solution Selling Develop and execute territory sales plans to meet/exceed revenue targets. Use consultative sales techniques to tailor end-to-end technology solutions. Work collaboratively with pre-sales and delivery teams for solution alignment and implementation. Proposals, Presentations & Demos Prepare persuasive sales proposals, product demos, and customer-facing decks. Lead RFP/RFI responses and contract negotiations to closure. Customer Success Partnership Ensure seamless handover to delivery and support teams post-sale. Champion customer success by tracking satisfaction and enabling repeat business. Required Skills & Experience 5 10 years of B2B sales experience in AIDC, RFID, IoT, Software, or Automation industries. Strong track record of success in enterprise/solution selling within Retail, E-commerce, Manufacturing, or Automotive verticals. In-depth understanding of client challenges in supply chain, inventory, and operational automation. Experience managing accounts in Tamil Nadu, preferably from a Chennai base. Exceptional communication, negotiation, and strategic thinking skills. Ability to manage long and complex sales cycles independently. Ideal Attributes Self-driven and entrepreneurial mindset. Strategic thinker with an ability to solve business problems through technology. Comfortable in high-growth, fast-changing environments. Tech-savvy, consultative, and customer-obsessed. Perks & Benefits Competitive compensation and performance incentives Comprehensive health insurance coverage Work alongside a high-performing and collaborative sales team Access to cutting-edge technology and enterprise solutions Inclusive work culture with a focus on learning and career development Qualification : MBA in Sales/Marketing or Engineering

Junior Scrum Master Location: Chennai, Tamil Nadu, India Essential Duties: Guide the team and organization on effectively using Agile/Scrum practices and values to deliver customer delight. Coach the team to maximize self-organization and fill intentional gaps in Agile/Scrum frameworks. Identify and remove impediments, or facilitate their removal by engaging the right stakeholders. Foster a trusting and safe environment where team members can raise problems without fear of blame or judgment, focusing on healing and problem-solving. Ensure the team remains focused on sprint goals and PI objectives, providing support to achieve them. Facilitate work progress without coercion, assigning, or dictating tasks. Lead discussions, decision-making, and conflict resolution effectively. Assist in internal and external communication, enhancing transparency and information flow. Support and educate the Product Owner in backlog grooming and maintenance. Serve the team using a servant leadership style, leading by example. Utilize Agile metrics proficiently and coach the team on delivery measurement. Required Skills / Experience: 6-8 years of IT industry experience. Minimum 2 years of hands-on experience as a Scrum Master with a software development team rigorously following Scrum principles, practices, and theory. Strong knowledge and skills in servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and transparency. Familiarity with various Scrum event facilitation techniques. Ability to perform independently as an individual contributor. Excellent communication, mentoring, collaboration, and coordination skills across multiple Agile teams. Experience with Agile toolsets (e.g., Jira, Confluence, etc.). Preferred Skills / Experience: Certified Scrum Master (CSM) certification. Experience with other Agile methodologies: XP, Kanban, Crystal, FDD, etc. Awareness and experience with Agile techniques such as User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and Agile Games. Technical understanding of the tools and technologies used by the team. Proficient experience working with Jira. What We Offer: Competitive total rewards package. Continuing education and training opportunities. Tremendous potential for growth within a fast-growing global organization.

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Sales Manager India (South) | 5-8 Years Experience | Chennai Location: Chennai Experience: 5 to 8 Years Job Overview We re seeking an experienced and motivated Sales Manager to join our team in South India. If you are passionate about driving revenue growth and have a proven track record in the construction and real estate industry, this role offers a fantastic opportunity to lead strategic sales initiatives, expand our customer base, and consistently exceed sales targets. Experience & Educational Qualifications 5 to 8 years of sales management experience, preferably in the construction and real estate sector. Bachelor s or Master s degree in Technology or a related field. Key Skills Required Strong ability to generate high-quality leads and engage with C-level executives effectively. Deep understanding of product/module functionalities with the capability to conduct demos independently. Skilled in managing the complete sales lifecycle from product demo and proposal creation to negotiation and closure. Proficient in using sales tools and CRM software to manage pipeline and sales activities. Strategic mindset to align sales efforts with evolving market trends and business objectives. Willingness to travel locally and interstate for client meetings and deal closures. Roles & Responsibilities Generate and nurture leads while building strong relationships with senior decision-makers. Conduct independent product demonstrations to prospects and customers. Manage the end-to-end sales process, including proposal development, negotiation, and deal closure. Collaborate closely with cross-functional teams such as marketing, product development, and customer support to ensure seamless customer engagement and satisfaction. Deliver daily sales reports and updates to the leadership team. Demonstrate ownership and commitment towards achieving sales targets and organizational goals. Travel as needed to meet clients and close sales deals. Preferred Qualifications Familiarity with sales tools and CRM systems for effective pipeline management. Ability to think strategically and adjust sales tactics based on competitive landscape and customer feedback. Flexible working hours to support your work-life balance. Strong focus on learning and professional development. Comprehensive medical and insurance benefits. Be part of a market-leading company in real estate ERP solutions. About In4Velocity Founded in 2004, In4Velocity is a trusted partner for real estate, construction, and infrastructure firms worldwide. Our flagship ERP platform, In4Suite , seamlessly integrates buy-side, sell-side, and internal processes into one comprehensive ecosystem, empowering stakeholders with real-time insights and data-driven decision-making. Supported by a robust Business Intelligence system and unparalleled global support, In4Suite is the preferred choice for organizations aiming to streamline operations and achieve digital transformation in real estate development and construction management. Join In4Velocity and be part of an innovative journey shaping the future of real estate technology. Apply now and take your career to the next level! Qualification : Bachelors or Masters degree in Technology or a related field.

Assistant Manager SOM (Support Operations & Maintenance) Location: Chennai (Work from Office) Job Type: Full-Time Experience: 3 to 6 Years (with at least 1+ year in a lead/senior role) About the Role We are looking for a proactive and people-oriented Assistant Manager SOM to join our Chennai HQ. This is a hybrid role that blends technical product support, process optimization, and team leadership. You'll play a key part in driving daily operations, mentoring the support team, optimizing processes, and ensuring timely and high-quality deliverables. Key Responsibilities Serve as the point of contact for support escalations and team-related queries. Troubleshoot client-side issues and provide clear resolutions or workarounds. Deliver exemplary support to both internal and external stakeholders. Analyze and improve end-to-end product support processes. Lead automation initiatives to reduce manual work and streamline workflows. Monitor SLA/KPI compliance, proactively addressing potential delays. Take ownership of team outputs and deliverables, ensuring consistency and quality. Maintain and contribute to internal documentation and knowledge bases. Provide insights from support trends to aid product and customer experience improvements. Promote a collaborative, learning-focused team culture. Identify skill gaps and recommend training/tools for team development. Manage and track support tickets, ensuring timely resolution and SLA adherence. Collaborate cross-functionally using support tools and integrations. Utilize browser DevTools to inspect HTML/CSS, debug JS errors, and analyze console logs. Acceptance Criteria Experience: 4 6 years in customer/product support. 1+ year in a leadership or senior support role. Technical Skills: Proficient with Jira or similar support platforms. Strong debugging skills using browser developer tools. Knowledge of HTML, CSS, JavaScript errors, caching, and browser compatibility. Experience with RESTful APIs testing and debugging via Postman or similar tools. Familiar with user authentication, including SSO (SAML, OAuth2). Understanding of network fundamentals: DNS, HTTP/S, SSL, proxies, firewalls. Soft Skills: Strong communicator with excellent people management skills. Strategic thinker with a tactical mindset for driving support success. Adaptable and capable of handling multiple priorities. Willingness to work in shifts and travel on-site when required. If you're passionate about leading support teams and driving operational excellence, apply now to become part of a growing, customer-centric organization.

Job Title: Global Application Support Head Temenos Core & Mobile Banking Location: Chennai, India Job Type: Full Time Experience: 15+ years in Banking IT Services with at least 8 years in post go-live support leadership role, including hands-on experience with Temenos SaaS. Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead post go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe. This high-responsibility role requires deep experience in managing production environments particularly on Temenos SaaS and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services. Required Skills & Experience: Minimum 8 years of post go-live support experience in banking applications (preferably in leadership role). Hands-on experience in supporting Temenos SaaS environments is essential. Strong expertise in Temenos Transact and/or Infinity platforms in live operations. Familiarity with SaaS deployment lifecycle. Excellent understanding of banking operations, regulatory compliance, and audit readiness. Proven ability to manage support operations with data privacy and GDPR compliance. Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy). Skilled in incident, problem, and change management aligned to ITIL practices. Strong communication, customer handling, and crisis resolution skills. Experience supporting clients in regulated markets (EU, UK, Singapore, India, North America) is a plus. Education: Bachelor s degree in Engineering, Computer Science, or a related discipline. ITIL certification is required. Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage. Reporting Line: Reports to: Global Head of Temenos Implementations Be a pivotal part of our global banking support practice trusted by top-tier banks for production excellence and regulatory integrity. You ll lead the charge in delivering a reliable, secure, and compliant post go-live experience in today s cloud-first core banking landscape. Qualification : Bachelors degree in Engineering, Computer Science, or a related discipline

Senior Technical Engineer EMCS Customer Projects Location: Chennai About the Role: We are looking for a Senior Technical Engineer to join Schneider Electric s Digital Power team, specializing in Energy Management and Control Systems (EMCS) for industries such as Oil & Gas, Electro Intensive, Energies, Power & Grid, Micro-Grid, and Transport. Based in Chennai, this role involves technical leadership, solution development, and project execution, working closely with internal teams, customers, and business leaders. Key Responsibilities: Technical Leadership & Execution: Lead EMCS automation engineering activities for complex projects. Provide technical solutions, innovation strategies, and execution plans. Ensure compliance with project objectives, timelines, and quality standards. Project Management & Risk Assessment: Analyze and identify risks and opportunities in project specifications during bidding and execution. Plan team activities based on workload and solution complexity. Support the Project Manager and Tendering team with technical insights. Team Development & Collaboration: Foster a culture of technical excellence and innovation within the team. Mentor and develop team members' technical competencies. Collaborate with internal and external stakeholders to drive successful project execution. Quality & Continuous Improvement: Ensure high technical quality and service levels for engineering documentation (network architecture, technical descriptions, BOM, etc.). Drive continuous improvement by setting productivity targets and implementing related actions. Ensure compliance with quality, safety, and environmental procedures. Required Skills & Competencies: Strong expertise in energy automation project execution. Leadership experience in team management and customer engagement. Deep understanding of the energy industry and automation solutions. Ability to identify and implement technical innovations. Excellent communication, problem-solving, and interpersonal skills. Highly self-motivated, proactive, and adaptable. Qualifications & Experience: Education: Bachelor s or Master s degree in Electrical/Electronics, Computer Science, or Instrumentation Engineering. Experience: 7-8 years in energy automation, project execution, and team leadership. Experience in customer management and stakeholder collaboration is a plus. Join Schneider Electric and be part of a team driving the future of energy automation! Qualification : Bachelors or Masters degree in Electrical/Electronics, Computer Science, or Instrumentation Engineering.

Job Title: Audio Visual (AV) Systems Engineer General Summary: Qualcomm is seeking an experienced Audio Visual (AV) Systems Engineer to support and maintain corporate AV standard solutions, ensuring seamless communication across business units. This role is responsible for designing, implementing, and maintaining AV systems that deliver a consistent and high-quality user experience. The ideal candidate should possess strong troubleshooting skills, executive-level customer service abilities, and expertise in Microsoft Teams Rooms (MTR), Crestron, Extron, Biamp, and AV hardware/software solutions. The role also involves budgeting, scheduling, and collaborating with AV integrators to exceed customer expectations. Key Responsibilities: AV System Implementation & Support: Design, implement, and maintain corporate AV standard solutions to enhance communication and collaboration. Troubleshoot and resolve AV system issues using root cause analysis techniques. Provide end-user training and support for Microsoft Teams Rooms (MTR) and other AV systems. Align AV solution standards and practices to ensure optimal system performance and consistency. Collaborate with AV integrators, IT teams, and business units to meet AV requirements. Technical Expertise & System Maintenance: Expertise in Crestron, Extron, Biamp, and other AV control systems. Basic knowledge of AV programming and graphical user interfaces. Experience working with audio/video signal test generators, laser levels, SPL meters, and RTA equipment. Familiarity with AutoCAD for AV system designs. Support locally managed PA systems and live event production setups. Project Management & Collaboration: Work closely with AV integrators, vendors, and internal teams to deploy and optimize AV solutions. Assist in budgeting and scheduling AV projects to ensure timely and cost-effective delivery. Provide detailed reports and recommendations on AV system performance and improvements. Maintain alignment with Qualcomm s AV standards and industry best practices. Minimum Qualifications: Bachelor s/Master s degree in Information Technology, Computer Science, Computer Engineering, or a related field. OR 1+ year of IT-related work experience with a non-technical Bachelor s degree (e.g., Business, Humanities, Marketing). OR 3+ years of IT-related work experience with a high school diploma or equivalent. 3 to 15 years of experience working with AV systems and related technologies. Preferred Skills & Experience: Hands-on experience with Microsoft Teams Rooms (MTR), Crestron, Extron, Biamp. Strong troubleshooting and root cause analysis skills. Knowledge of AV programming, graphical user interfaces, and AutoCAD. Experience supporting live events, streaming, and PA system setups. Excellent communication, customer service, and project management skills. Physical Requirements: Ability to transport and install equipment up to 20 lbs. Work on cutting-edge AV technologies in a global and innovative environment. Collaborate with top-tier professionals and industry leaders. Enjoy a competitive compensation package, career growth opportunities, and professional development.

Operations IT Data Technologist About Dow At Dow, we put people first and are committed to integrity, respect, and safety for our employees, customers, and the planet. We are a diverse community of relentless problem-solvers who thrive on collaboration, innovation, and the pursuit of a sustainable future. By leveraging science and technology, we help transform industries and shape the world we live in. If you're looking for a meaningful and challenging role, you're in the right place. About the Role As an Operations IT Data Technologist, you will play a key role in data management and system optimization within manufacturing facilities. You will lead and support projects, manage SAP Master Data Configuration, and ensure alignment across global operations. This role requires a strong understanding of maintenance and operations, along with expertise in SAP, data analytics, and IT systems. Responsibilities Manage and optimize master data, including the global Maintenance, Repair, and Operating (MRO) supplies catalog and SAP configurations. Ensure data alignment across global manufacturing sites. Lead projects involving data transfer (e.g., moving data to a tenant in case of divestiture). Analyze and improve data processes, utilizing methodologies such as data mining, statistics, visualization, optimization, and simulation. Facilitate collaboration between site maintenance, production leaders, and business end users to drive continuous improvement. Provide expertise in Operations ITOT, ensuring system effectiveness, training, troubleshooting, and targeted improvements. Align global priorities within a defined business process area to maximize value. Qualifications Bachelor s degree in Engineering, Manufacturing, or a related field. 10+ years of experience in maintenance, operations, or IT-related roles in a manufacturing environment. Strong leadership and facilitation skills to drive improvement initiatives. Skills & Technical Expertise SAP BO Data Services (BODS) SAP HANA / LSMW SAP Information Steward Mass data loads in SAP Tableau for data visualization Fluency in English and experience working in a global environment Additional Information Relocation assistance is not available for this position. Flexibility to work across international time zones may be required. Total Rewards & Benefits Competitive Salary & Bonus Equitable and market-competitive pay with performance-based incentives. Career Growth Extensive learning, mentoring, and development opportunities. Retirement & Financial Planning Savings plans, employee stock purchase programs, and financial education resources. Health & Wellbeing Robust medical, life insurance, and mental health support. Flexible Work Culture Role-based flexibility for work-life balance. Parental Leave & Family Support Paid leave for new parents and caregivers. Time Off & Volunteer Programs Paid vacation, volunteering opportunities, and Employee Resource Groups (ERGs). On-Site Fitness & Discounts Gym memberships, shopping discounts, and travel insurance (location-dependent). About Dow India Dow Chemical International Pvt. Ltd. (Dow India) is a leader in sustainable materials science. With 1,000+ employees, our manufacturing sites, innovation centers, and commercial offices drive advancements in packaging, infrastructure, automotive, and consumer care. We are Great Place to Work Certified and actively support Corporate Social Responsibility (CSR) initiatives that empower women, children, and differently-abled individuals through technology and employee volunteerism. Join Our Team & Make an Impact! At Dow, diversity is our strength, and we are committed to equal opportunities for all. If you need any accommodations during the application or interview process, please let us know. Apply now and be part of a global team shaping the future through science and innovation!

Position: HR Business Partner Overview: DevRev is seeking a dynamic and experienced HR Business Partner to join our People Ops (HR) team. Based in one of our three offices in India, this role will serve as a trusted advisor, coach, and counselor to functional leaders and their teams globally. The ideal candidate will possess the ability to identify patterns, diagnose issues, and recommend both immediate and long-term solutions to foster a positive and inclusive work culture. Additionally, the candidate will bring technical expertise in at least one area of HR, such as talent management, total compensation, employee experience, or learning & development, to design and implement HR solutions that contribute to business success. This role requires a hands-on approach, with high business acumen, emotional intelligence (EQ), and exceptional communication skills being key to success. The HR Business Partner will actively engage with leaders to support the growth and development of teams and individuals while driving organizational goals. Key Responsibilities: Partner with functional leaders and teams globally to provide guidance, coaching, and counseling on HR-related matters. Analyze organizational trends, diagnose issues, and develop solutions that foster a positive, inclusive, and high-performing work culture. Provide expertise in at least one HR functional area (talent management, compensation, employee experience, learning & development) to design and implement HR solutions aligned with business objectives. Act as a strategic partner to senior executives, offering advice and support in talent management, leadership development, and organizational effectiveness. Support the development and implementation of HR initiatives that enhance employee engagement, retention, and performance. Serve as a trusted advisor to managers, offering coaching on leadership, team dynamics, and performance management. Build strong, trusted relationships across all levels of the organization, including remote teams, and provide tailored support to meet business needs. Stay informed on global labor laws, HR best practices, and industry trends to ensure compliance and alignment with organizational goals. Leverage data to provide insights and make informed decisions, while working collaboratively in a fast-paced, dynamic environment. Qualifications: Bachelor s degree in Human Resources, Business Administration, or a related field. 8+ years of progressive experience as an HR Business Partner, ideally in the technology industry. Strong knowledge of the dynamics of a sales organization, including incentive structures, performance metrics, and results-oriented cultures. Exceptional communication and interpersonal skills, with a high degree of emotional intelligence (EQ). Proven experience in HR business partnering, supporting global executives and senior leaders. Ability to build and maintain trusted working relationships and networks at all organizational levels, including remote teams. Strong knowledge of global labor laws and HR best practices. Data-driven with the ability to work independently and collaboratively in a fast-paced, evolving environment. Culture: At DevRev, our culture is built on the values of hunger, humility, honesty, and acting with heart. We are on a mission to help build the world s most customer-centric companies, using design, data engineering, and machine intelligence to empower engineers to deeply connect with and embrace their customers. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field.

Job Summary Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Documents all development activity. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Job Description Core Responsibilities Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs. Designs new software and web applications, supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases. Participates in training representatives and operations staff on internally developed software applications. Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects. Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Software Development Engineers. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays in-depth knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty. Displays in-depth knowledge of and ability to apply, process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences. Displays knowledge of and ability to apply, project management skills. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

About Arcadia: Arcadia is a leading technology company focused on solving the climate crisis by empowering energy innovators and consumers. We re revolutionizing the energy industry with our software and APIs, creating access to the data and clean energy necessary for building a decarbonized energy grid. Since our founding in 2014, Arcadia has been working to break the fossil fuel monopoly and offer high-quality clean energy options to consumers and small businesses. Today, we ve launched Arcadia Platform, a SaaS product that is transforming the energy industry into a data-driven network. With a $1.5B valuation and $500M raised, Arcadia is scaling its operations to solve one of the world s most significant challenges. We re building a diverse team of individuals who are passionate about making a difference. Join us in shaping a clean energy future! What We re Looking For: We are seeking a thoughtful, empathetic, and driven Engineering Manager to lead and grow our team of four engineers responsible for building data products for Arcadia s customers and internal stakeholders. You will guide the team to solve complex data engineering and analytics problems, while ensuring their professional growth and development. You will also work closely with the Director of Data and Analytics Engineering to develop roadmaps and strategies that align with the business needs. The role is based in Chennai, India, with a hybrid remote-first approach, and offers the opportunity to shape a world-class data ecosystem in a fast-paced, high-growth environment. What You'll Do: Empower and guide engineers: Lead a team of engineers in solving complex data problems within the energy sector. Work with cross-functional teams: Collaborate with Product, Design, and Marketing teams to define roadmaps and strategies for our Platform business. Drive technical excellence: Contribute to technical discussions and ensure that the team is building scalable data pipelines and assets. Mentor and develop team members: Provide ongoing mentorship, aligning team members skills, interests, and career aspirations with business needs. Facilitate regular feedback and performance discussions. Lead by example: Foster a culture of empathy and humanity while delivering results in a fast-paced environment. Align stakeholder expectations: Represent engineering concerns to ensure alignment with business priorities and goals. What Will Help You Succeed: Must-Haves: 6+ years of experience, with 2+ years in a leadership/management role on a data engineering or analytics engineering team. Deep understanding of modern data and analytics engineering practices, with the ability to contribute hands-on when necessary. Experience with Python (in a data orchestration context) and SQL (in a data modeling context). A proven track record of mentoring and growing direct reports through feedback, goal-setting, and career development. Ability to navigate the relationship between Engineering, Product, and Design teams. Nice-to-Haves: Experience with tools and technologies in Arcadia s data stack: Snowflake dbt (or similar Analytics Engineering tools) Prefect (Airflow experience is a plus) AWS, Docker, Kubernetes (basic familiarity) GitHub and GitHub Actions Experience with scalability challenges at fast-growing startups. Familiarity with automating internal processes to improve operational efficiency. Experience with roadmap development and execution. Background in the energy sector or related fields. Benefits: Competitive compensation based on market standards. Hybrid remote-first model, promoting flexibility in work arrangements. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with rewards and recognition. Quarterly team engagement activities to enhance collaboration and team spirit. Learning & Development programs to support continuous growth and skill-building. A supportive engineering culture that emphasizes diversity, empathy, teamwork, trust, and efficiency. Why Arcadia? At Arcadia, we celebrate diversity and believe that unique perspectives are essential to our collective success. We are committed to equal employment opportunities and welcome applicants from all qualified candidates eligible to work in India, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or protected veteran status. We are committed to providing reasonable accommodations for individuals with disabilities during the application process, interviews, or employment. Please contact us if you require accommodation. How to Apply: If you are excited about building the next-generation data ecosystem and contributing to Arcadia s mission of a clean energy future, we encourage you to apply. We look forward to learning what you will uniquely bring to our team! Qualification : 6+ years of experience, with 2+ years in a leadership/management role on a data engineering or analytics engineering team.

General Summary Qualcomm is a global leader in wireless networking solutions, shaping the way devices connect to networks in homes, businesses, enterprises, and public venues. The next generation of Wi-Fi solutions aims to meet the increasing demand for low latency, high bandwidth, and the ability to handle the explosive growth of IoT devices while driving smart home and business services innovation. As a Software Product Manager for Qualcomm s Wireless Infrastructure Networking (WIN) business, you will play a pivotal role in defining and driving a comprehensive software platform strategy. This strategy will cater to diverse market needs while ensuring efficiency, performance, and innovation in Wi-Fi solutions. Key Responsibilities Software Platform Strategy: Collaborate with SoC product managers to define market requirements for the WIN software platform. Ecosystem Development: Build and manage relationships with third-party software developers leveraging Qualcomm s platforms. Architecture Innovation: Identify opportunities for software reuse and optimize roadmaps to enhance engineering execution and go-to-market strategies. Feature Prioritization: Distill, prioritize, and communicate customer software feature requirements to geographically dispersed engineering teams. Negotiate feature delivery timelines that align with WIN business goals. Marketing and Evangelism: Develop key marketing messages for the WIN software platform. Maintain expertise in software ecosystems and technical trends, evangelizing internally and externally. Deliver presentations at technical conferences and to customers. Partnership Management: Identify and cultivate partnerships to drive innovation and market impact. Minimum Qualifications Education: Bachelor's degree in Engineering, Information Systems, Computer Science, Humanities, or a related field. Experience: 2+ years of product management or related experience. 5+ years of software architecture and development experience. Proven expertise in delivering 802.11/802.3 networking products to enterprise, carrier, and retail markets. Preferred Qualifications Technical Expertise: Strong experience with software ecosystem development. Deep understanding of networking protocols (TCP/UDP/IP/802.3/802.11x) and drivers from various wireless vendors. Proficiency in Linux networking data path tools (e.g., OVS, DPDK) and processor offload architectures. Familiarity with networking data path services, including PON, QoS, DPI, IDS/IPS, traffic visibility, and telemetry. Experience managing software that supports both proprietary and open-source initiatives. Proficiency in designing modular, reusable, and multi-platform software applications. Leadership and Communication: Exceptional communication skills to influence technical teams across geographies. Proven ability to prioritize and manage synergies between tactical and strategic software features. Education: Master s in Electrical Engineering or Computer Science, or an MBA (preferred). Why Qualcomm? Qualcomm offers the unique opportunity to work on next-generation Wi-Fi solutions that redefine network performance, efficiency, and scalability. As part of the WIN team, you ll collaborate with top-tier engineers, architects, and business leaders to deliver transformative wireless solutions. Become part of a company driving the transformation of Wi-Fi and shaping the future of connectivity. Qualification : Bachelor's degree in Engineering, Information Systems, Computer Science, Humanities, or a related field.

Job Description: The Senior Consultant - Services will be responsible for providing expert recommendations and technical guidance to enhance customer satisfaction with EMC storage solutions. You will actively contribute to the configuration, layout, and performance optimization of EMC products, including EMC Isilon, XtremeIO, and Data Domain. This role involves managing the storage infrastructure, executing disaster recovery processes, performing data migration, and contributing to the development of custom solutions. Additionally, you will handle daily operational tasks, manage customer relationships, and collaborate with technical teams to resolve issues. Your knowledge of IT operations, ITIL processes, and storage migration technologies will be vital in this role. You will be expected to stay current with the latest technical specifications and hardware requirements for EMC products. Key Responsibilities: 1. Proactive Recommendations: Help customers maximize their use of EMC storage solutions. 2. Technical Knowledge: Utilize expertise in EMC products (Isilon, XtremeIO, Data Domain) to configure, tune, and maintain storage solutions. 3. Storage Migration Management: Oversee the management of storage migration technology and execute required migrations. 4. Disaster Recovery & Data Migration: Assist with disaster recovery design and execution and perform necessary data migrations. 5. Customer Relationship Management: Build strong relationships with customers, ensuring satisfaction and resolving issues through negotiation and effective communication. 6. Operational Tasks & Availability: Ensure the availability and proper functioning of the storage infrastructure at customer sites. 7. Complex Software Implementations: Perform software implementations according to Statement of Work (SOW), Scope Document, and Architecture Design requirements. 8. Collaboration with Technical Teams: Work closely with internal teams to ensure the effective resolution of technical issues and implement custom solutions. 9. Stakeholder Communication: Participate in meetings to understand and address customer issues, ensuring positive feedback and satisfaction. Additional Responsibilities: 1. Root Cause & Trend Analysis: Validate analyses and reports related to performance, providing insights to key business stakeholders. 2. Change Order Compliance: Ensure compliance with Change Order Implementation Plans and Human Error standards. 3. Value Addition Activities: Mentor team members, prepare Standard Operating Procedures (SOPs), and share knowledge within the organization. 4. On-time Resolution: Ensure timely resolution and quality compliance of escalated tickets/incidents as per SLA. 5. Capacity Planning: Contribute to capacity planning and help in ensuring optimal resource allocation. 6. Customer Meetings: Actively participate in customer meetings to understand their challenges and provide solutions. Skills and Experience: 1. Technical Knowledge: In-depth knowledge of EMC Isilon, XtremeIO, Data Domain, and other EMC products. 2. ITIL & IT Operations: Strong understanding of ITIL processes and IT operations in regional and global infrastructure environments. 3. Storage Migration & Disaster Recovery: Experience in managing storage migration technologies and executing disaster recovery processes. 4. Customer Management & Leadership: Ability to manage customer relations, negotiate effectively, and lead technical implementations. 5. Analytical & Problem-Solving: Capable of conducting root cause and trend analysis to facilitate improvements. 6. Compliance & Documentation: Ensuring compliance with internal policies and maintaining documentation for processes, including knowledge sharing. Qualification : Bachelor of Technology

Ecommerce Executive / Specialist Department: Ecommerce Location: Chennai Type: Full-time Overview We are seeking a results-driven Ecommerce Executive/Specialist to manage Zebronics online category portfolio across multiple marketplaces. The role focuses on driving sales growth, improving product visibility, executing campaigns, and ensuring operational efficiency across platforms such as Amazon, Flipkart, and other e-commerce channels. The ideal candidate combines analytical skills with strong operational execution to manage multiple SKUs and categories effectively. Key Responsibilities Manage Zebronics category portfolio across e-commerce platforms, ensuring high product visibility and sales performance. Develop and execute platform-specific sales strategies to drive conversions, traffic, and category growth. Coordinate with platform category managers to plan and execute promotions, deals, and campaigns aligned with business goals. Maintain product data accuracy across platforms, updating specifications, images, and new product launches. Monitor and improve content scorecards as per platform guidelines to enhance product visibility and rankings. Plan and implement pricing strategies, discounts, and seasonal campaigns to maximize sales and profitability. Track category-level P&L, analyze spend versus ROI, and ensure profitability while achieving sales targets. Collaborate with finance teams to reconcile claims, commissions, and promotional spends with marketplaces. Analyze sales data, traffic, conversion rates, and platform metrics to identify trends, opportunities, and areas for improvement. Prepare and present weekly/monthly performance reports with insights on sales, growth, and competitive benchmarking. Recommend strategic adjustments to improve revenue and operational efficiency. Work closely with marketing, inventory, finance, and logistics teams to ensure smooth campaign execution and stock management. Liaise with marketplace representatives to resolve operational issues and ensure compliance with platform SLAs and policies. Required Skills & Competencies Strong knowledge of category management, product listing, and e-commerce operations across multiple platforms. Proven experience managing multiple SKUs and ensuring operational efficiency in a fast-paced e-commerce environment. Proficiency in MS Excel (Pivot Tables, VLOOKUP, Data Analysis) for reporting and performance tracking. Strong communication and stakeholder management skills. Ability to multitask, prioritize, and manage multiple projects simultaneously. Analytical mindset with a deep understanding of online consumer behavior and sales funnel optimization.

Position: Customer Support Executive / Telesales Executive Location: Chennai Domain: Banking / Telecom / Airlines Designation: Customer Support Executive / Telesales Executive Education: Any Graduate Languages Required: Tamil, Hindi, Telugu, Malayalam, Kannada Job Description Customer Query Resolution: Manage inbound calls and resolve customer inquiries with accuracy and professionalism. Sales Pitching & Target Achievement: Actively pitch sales and close calls to meet or exceed targets. Cross-Selling: Promote and cross-sell various banking/financial products to existing and potential customers. Customer Database Management: Efficiently manage and update customer databases, ensuring data accuracy and compliance. Candidate Profile Experience: Minimum 6 months to 1 year in a BPO/Call Center environment. Skills High energy and excellent convincing abilities. Strong communication skills, with proficiency in multiple languages (Tamil, Hindi, Telugu, Malayalam, Kannada). Freshers with a passion for customer service and sales are welcome to apply. Preferred: Prior experience in the Banking, Telecom, or Airlines sectors is a plus. Qualification : Any Graduate

Position: Senior Quality Control Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs, we simplify the entire publishing process from authoring and reviewing to distribution through our flagship platform. With over 15 years of experience, we support top-tier publishing houses globally with digital and print content, leveraging cutting-edge technology, streamlined workflows, and industry expertise. Our extensive services include copyediting, typesetting, project management, and more, delivering high-quality, publication-ready content. We re proud to partner with over 30 global customers, driving growth with a values-driven culture and a vision to be the world s preferred partner in knowledge sharing. What It s Like to Work Here At Kriyadocs, we re more than a team we re Kriyators. Our culture is built on a foundation of: Delivering Excellence, Delivering Delight Staying Curious, Staying Driven Dreaming Big, Rising Together You ll thrive here if you re: Fearless in embracing challenges Focused on learning, improving, and driving successful outcomes Passionate about taking ownership of your work with pride Cloud-Based Innovation: We re a SaaS company creating products powered by the latest in Machine Learning (ML) and Artificial Intelligence (AI). Global Exposure: Work with international customers and teams, gaining experience in a fast-evolving global market. Impactful Work: We offer you the chance to bring your ideas to life and create meaningful experiences for our clients. Agile & Collaborative Environment: Join a dynamic, growing team that values learning, quality, and ownership. Role Overview We re looking for a skilled Senior Quality Controller to ensure that our published materials meet the highest standards of quality and accuracy. You ll work closely with production teams to review manuscripts, proofs, and final outputs, ensuring compliance with publishing guidelines and company standards. This role demands expertise in quality control processes and the ability to collaborate across departments to improve overall output. What You ll Do Review manuscripts, proofs, and final materials for accuracy, consistency, and adherence to publisher guidelines. Provide constructive feedback to production teams to enhance the overall quality of published materials. Ensure all work meets established publishing standards and guidelines. Address and resolve any quality control issues that arise during the publishing process. Track and analyze quality control metrics to identify opportunities for improvement. Mentor and train junior staff as required, helping them grow in their roles. Collaborate with various publishing teams to ensure alignment with quality control processes and company objectives. Develop and implement robust quality control procedures for all published materials. Skills & Experience Minimum 3-4 years of experience in typesetting and e-publishing, with strong knowledge of book quality control processes. Expertise in reviewing styles, layout consistency, and ensuring corrections from authors and publishers are accurately implemented post-page proofs. Proficiency with proofreading symbols, math typesetting, scientific notations, and equation formatting. Strong analytical thinking and attention to detail in project evaluation. In-depth understanding of typography and typesetting standards. Experience with printer quality control, preflight reports, and document comparison processes. Advanced proficiency in MS Office and Adobe Acrobat Professional. Able to work independently as well as collaboratively within a team. Excellent organizational skills with a keen eye for detail. Flexibility to manage a variety of projects simultaneously. Experience in journal publishing is a plus.

Field Application Engineer - Automation Location: Chennai Qualification: B.E. in Electronics & Communication (EC) / Instrumentation & Control (IC) / Electrical Engineering (EE) / Mechatronics Skills Required: Experience in installation, commissioning, and programming of automation products such as: Servo motors BLDC motors Gear motors Linear motors Drives PLCs HMIs Sensors Other related automation products Roles & Responsibilities: Assist in managing company products and coordinate sales and service requests, providing technical support to customers. Analyze technological issues in installed application systems, verify technical resolutions, ensure systems are operational, and fix problems as needed. Collaborate with sales teams, engineers, and product managers to gather accurate information regarding application usage, system operations, and product management. Travel to visit potential and existing clients to provide technical assistance and build strong relationships. Maintain long-term relationships with existing customers to ensure ongoing satisfaction and product optimization. Demonstrate excellent interpersonal skills, along with strong presentation and creativity capabilities. Support customers in maximizing the value and usage of the products they have purchased. Manage all technical aspects of customer queries and provide timely solutions. Provide detailed product, service, and equipment-related technical and engineering information in response to questions and requests. Qualification : B.E. in Electronics & Communication (EC) / Instrumentation & Control (IC) / Electrical Engineering (EE) / Mechatronics