Customer Touchpoint Strategy Jobs in Bengaluru

Senior Product Manager Location: Bengaluru Department: Product Product Employment Type: Full-Time About Dozee Dozee Health AI is India s leading provider of AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). With a mission to save lives through connected healthcare, Dozee s solutions continuously monitor patients, offering early warnings of clinical deterioration to enable timely interventions. Trusted by hospitals in India, the USA, and Africa, Dozee is transforming patient safety and care, improving outcomes, and reducing healthcare costs. Role Overview As a Senior Product Manager, you will lead the product roadmap and strategy for Dozee s portfolio, including both devices and software applications. You will be responsible for driving product innovation, defining solutions, and ensuring the delivery of products that meet customer needs. This role involves deep cross-functional collaboration to drive successful product launches and customer satisfaction. Key Responsibilities Product Strategy & Roadmap Own and lead the product roadmap, balancing short-term goals with long-term vision. Champion the voice of the customer by deeply understanding their needs and pain points. Work with design/UX teams to define solutions, user interfaces, and workflows that enhance the user experience. Product Development & Execution Translate customer requirements into detailed product specifications. Collaborate with engineering teams to ensure timely delivery of high-quality products. Define and monitor business metrics and OKRs to track success and impact. Cross-Functional Collaboration Align product strategy with business objectives alongside sales, marketing, and service teams. Drive customer success through seamless product experiences and support strategies. Assist in creating marketing materials, including product demos and documentation. Market Research & Competitive Analysis Evaluate market opportunities and perform competitive analysis to identify growth areas. Conduct research to ensure products are differentiated and aligned with global customer demands. Team Leadership & Mentorship Lead and mentor a team of Product Managers, providing guidance, coaching, and support for professional growth. Requirements Experience & Qualifications 5-7 years of experience in Product Management, preferably in healthcare or technology sectors. Proven experience in launching and scaling B2B products. Strong communication skills and the ability to influence cross-functional teams. Experience leading and developing teams to deliver successful outcomes. Skills Ability to think strategically and tactically. Data-driven decision-making with a focus on actionable insights. Expertise in product management tools such as JIRA and Asana. Familiarity with Business Intelligence (BI) tools is a plus. Why Join Dozee Pioneer AI-powered solutions that are saving lives and transforming healthcare. Lead strategy alongside industry experts in a fast-paced, innovative environment. Collaborate with top healthcare providers on a global scale.

Position: Customer Lifecycle Manager Location: Bengaluru Department: Marketing Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is revolutionizing the laundry and dry cleaning industry. We offer fast, reliable service with a 24-hour turnaround, currently operating in 14 global markets. As we expand and grow our dynamic team, we continue to disrupt the industry and deliver exceptional service to our customers worldwide. Role Objective: We are looking for a Customer Lifecycle Manager to drive customer engagement, retention, and long-term value (LTV) in a fast-paced, global environment. This role is crucial in fostering repeat customers on the Laundryheap app and website, utilizing data-driven strategies to enhance customer engagement across various digital channels. The ideal candidate will have a deep understanding of user journeys, retention marketing, and the importance of lifecycle marketing in enhancing customer satisfaction and maximizing customer lifetime value. Your primary objective: How do we make customers place order after order on Laundryheap s app? This will involve leveraging all available resources, including data, tools, cross-functional teams, and marketing channels. Key Responsibilities: Lifecycle Campaign Design & Execution: Define, design, and deploy customer communication journeys aligned with key lifecycle stages, using customer intent signals and lifecycle triggers across multiple channels (SMS, WhatsApp, Email, Push, In-App messaging). The goal is to drive timely actions, leading to habit formation and sustained engagement. Campaign Management: Manage end-to-end campaign setup, including logic, segmentation, creative assets, QA, launch, monitoring, and ongoing optimization. Own campaign design and execution using CRM tools like Braze, defining trigger logic, target audiences, templates, and communication frequency. Performance Analysis & Optimization: Monitor and analyze campaign performance using key platform and channel-specific metrics (e.g., deliverability, conversion rate (CVR), repeat purchase rate, frequency, and LTV). Conduct A/B and multivariate tests to refine messaging, cadence, and channel mix. Localization & Global Collaboration: Ensure all campaigns are localized and relevant to different global markets, working with in-market teams to ensure accurate translations and local insights. Collaborate with Brand, Product, and Customer Research teams to meet campaign goals. Data-Driven Insights & Reporting: Translate customer data and lifecycle metrics into actionable insights for campaign improvement. Leverage data to craft targeted, insight-led campaigns that influence user behavior. Collaboration & Creativity: Work closely with designers and copywriters to create impactful templates that drive customer engagement and conversions. Coordinate with cross-functional teams to ensure a seamless customer experience. Must-Have Experience & Skills: Experience: 3 5 years of hands-on customer lifecycle management experience, preferably in E-commerce or on-demand web and app-based businesses. CRM & Tools Expertise: Proven experience working with CRM tools and content management systems like Customer.io, Braze, or similar platforms. Analytical Skills: Strong analytical skills with the ability to interpret customer data, identify behavioral patterns, and translate insights into actionable strategies. Technical Knowledge: Understanding of email deliverability, push notifications, in-app messaging, and SMS/WhatsApp performance optimization and best practices. Project Management & Organizational Skills: Excellent project management and organizational skills, with the ability to manage multiple initiatives across global markets in a fast-paced, performance-driven environment. Communication & Copywriting: Strong written communication skills with a customer-first mindset, capable of developing persuasive and engaging messaging. Growth Mindset: Comfortable working in a test-and-learn environment, always striving for optimization and efficiency to improve lifecycle outcomes. Be part of a dynamic and fast-growing team in a globally expanding company. Work on innovative projects that push the boundaries of customer engagement. Competitive compensation and benefits in a high-performance culture. Opportunities for personal and professional growth in an international business.

Enterprise Customer Success Manager Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations including 98% of the Fortune 500 to build, test, and manage APIs efficiently. Headquartered in San Francisco, with offices in Boston, New York, and Bengaluru (where Postman was founded), we re backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. We re building an API-first world, simplifying every step of the API lifecycle through innovation, collaboration, and user empowerment. The Opportunity As an Enterprise Customer Success Manager (CSM), you will act as a strategic advisor to a portfolio of large enterprise customers, driving value realization, adoption, and growth. You ll own the post-sales relationship end-to-end from onboarding to expansion working cross-functionally with Sales, Product, and Engineering teams to ensure a best-in-class customer experience. This is a high-impact role where you ll help customers achieve business outcomes through Postman s platform while contributing directly to company success metrics. Key Responsibilities Customer Success Planning: Develop tailored success plans aligned with each customer s goals and API strategy. Onboarding & Enablement: Lead smooth onboarding, technical setup, and product adoption journeys. Consultative Partnership: Advise customers on best practices for API management, integrations, and collaboration using Postman. Impact Reviews: Conduct business reviews showcasing ROI, usage insights, and growth opportunities. Stakeholder Engagement: Build trusted relationships across customer organizations from developers to the C-suite. Customer Advocacy: Capture success stories and case studies to highlight customer value and drive advocacy. Revenue Influence: Identify and drive expansion opportunities to contribute to Net and Gross Retention goals. Feedback & Insights: Provide actionable customer feedback to shape Postman s product roadmap and strategy. Success Metrics Gross Retention Rate (GRR) Net Retention Rate (NRR) License Occupation (LO%) and Weekly Collaborating Users (WCU) Monthly Active Users (MAU) Expansion and upsell impact About You 8+ years in enterprise customer success, account management, or consulting preferably in SaaS or developer tools. Strong technical foundation (Bachelor s in Computer Science, Engineering, or related field). Proven success managing executive relationships and driving customer outcomes. Deep understanding of the API lifecycle, developer ecosystems, and DevOps principles. Experience with Postman, Atlassian, GitHub, or AWS tools preferred. Skilled in Gainsight, Salesforce, Gong, and related success tools. Excellent communicator able to translate technical value to business outcomes. Strategic, analytical, and proactive problem-solver who thrives in fast-paced environments. Why Join Postman At Postman, we believe in creating a culture of curiosity, inclusion, and continuous learning. Along with competitive pay and flexible schedules, we offer: Comprehensive medical coverage Flexible PTO and wellness reimbursement Monthly lunch stipend and wellness programs Hybrid work model (3 days a week in-office) Team-building events and a donation-matching program We re building a long-term, inclusive company where everyone can thrive and do their best work. Our Values Curiosity: We explore and innovate fearlessly. Transparency: We communicate openly about wins and challenges alike. Focus: We set clear goals that ladder up to a bold vision. Inclusion: Every voice matters in building what comes next. Excellence: We re dedicated to delivering the best together. Qualification : Bachelors in Computer Science, Engineering, or related field

Director Account Management Location: Bengaluru Work Type: Full-Time About Intugine Behind the scenes, these items journey through a global network of complex supply chains and that s where Intugine comes in. We are a leading supply chain visibility platform trusted by 75+ global enterprises including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and more. By enabling real-time, multimodal visibility (across air, land, sea, and rail), we help brands eliminate inefficiencies, cut logistics costs, and deliver on time, every time. As a proud technology partner to the Government of India s National Logistics Policy, we integrate with systems like FASTag, Port Community System, and FOIS, bringing deeper insights and intelligence to modern logistics. About the Role We re looking for a Director Account Management to join our senior leadership team and take ownership of our enterprise customer relationships. In this role, you ll lead the Account Management and Customer Success function, responsible for driving customer value, growth, renewals, and satisfaction. You ll be the voice of the customer internally, while acting as a strategic consultant and trusted partner to top executives across our client portfolio. This is a high-impact leadership role that blends strategic thinking, team leadership, and customer-centric execution. Key Responsibilities Portfolio Growth: Drive expansion and retention through cross-selling and up-selling across Intugine s product suite. Team Leadership: Manage, mentor, and grow a team of high-performing account managers. Identify training needs and set performance goals. Strategic Relationships: Build and maintain strong relationships with key enterprise clients, especially at the CXO level. Customer Success Strategy: Develop and implement frameworks to ensure customer satisfaction, adoption, and long-term value realization. P&L Ownership: Own and manage the P&L for the enterprise account portfolio. Renewals & Retention: Lead the renewal strategy and exceed retention goals through proactive engagement and value delivery. QBRs & CSAT: Conduct regular QBRs, track satisfaction (CSAT), and resolve escalations in partnership with delivery and technical teams. Executive Communication: Communicate effectively with client stakeholders across levels; act as a strategic advisor on business and operational challenges. Account Mining: Identify new revenue opportunities by unlocking additional stakeholders and business units within existing accounts. Goal Setting & Cross-Functional Alignment: Collaborate with internal teams including sales, product, and delivery to align goals and drive customer outcomes. Coaching & Mentoring: Develop direct reports through regular feedback, coaching, and leadership development. 8+ years of experience in Account Management, Customer Success, or Enterprise Sales 4+ years of leadership experience managing high-performing teams Proven success in growing strategic accounts and delivering long-term value Strong background in B2B SaaS; experience in logistics or supply chain tech is a strong advantage Experience navigating complex sales cycles and executive-level conversations Excellent communication, stakeholder management, and problem-solving skills Self-starter mindset; thrives in a fast-paced, evolving business environment At Intugine, you won t just manage accounts you'll build real partnerships that shape the future of global logistics. As part of our leadership team, you'll have the autonomy, support, and vision to make an impact that lasts. Perks & Benefits: Employee Stock Options Grow with us and share in our success Comprehensive Health Cover Your well-being is our priority Personal Development Budget We invest in your growth Flexible Working Hours Work when you're at your best Generous Parental Leave Family first Equal Pay Policy Transparent and fair compensation Education Assistance For your continuous learning journey Autonomy & Ownership Run your show with full support Life Skills Training Tax planning, mental wellness, and more Company Outings & Paid Time Off Recharge and reconnect

Associate Product Manager UX Job Type: Full-Time Category: Product Management Location: Bangalore About Bright Bright is a fast-growing consumer fintech company on a mission to help Americans eliminate debt and build brighter financial futures. Using advanced data science and machine learning, Bright offers a powerful mobile platform that automates debt management and financial planning. With features like automated debt paydown, credit score improvement, refinancing, and smart budgeting tools, Bright supports users across credit cards, student loans, and auto loans. Backed by top-tier investors including Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $90M in equity and debt funding. With 300,000+ users and 100,000+ positive reviews, Bright is one of the top emerging fintechs in the U.S. We re building the first global-scale Consumer Tech company from India designed for impact in the U.S. and beyond. About the Role As an Associate Product Manager UX, you will collaborate with Design, Engineering, Business, and Product teams to enhance the user experience across our key products: Bright Debt Manager, Bright Smart Account, and Bright Credit Accounts. Your focus will be on crafting seamless, intuitive, and intelligent user journeys that drive engagement and retention. Key Responsibilities Develop deep user insights through research, data analysis, and interviews. Define user personas and map detailed user journeys across key product touchpoints. Create wireframes and UX flows for onboarding, in-app interactions, notifications, and payment experiences. Collaborate with designers and engineers to translate concepts into high-fidelity UI. Maintain documentation of UX decisions across multiple Bright products and user experiences. Benchmark Bright s UX against leading consumer and fintech platforms. Define and track UX quality metrics to inform business and product decisions. What You ll Bring 2 4 years of experience in B2C Product, UX Design, or User Research roles. Strong understanding of product design principles and user-centered thinking. Proven ability to empathize with users and uncover usability pain points. Solid wireframing and prototyping skills (Figma, Sketch, or similar tools). Ability to work closely with UI designers to bring concepts to life. Bonus: Familiarity with front-end technologies (HTML, CSS, JavaScript frameworks). Experience at a high-growth consumer startup is a plus. What You ll Get The opportunity to join a world-class team building a global fintech brand. A culture that values ownership, inclusion, and innovation. Competitive compensation, including salary and stock options. A high-growth environment where your work directly impacts real users. Join us in building the future of consumer finance smart, data-driven, and user-first.

Job Title: Business Development Executive / Manager Location: Bengaluru No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat Pvt. Ltd. is a leading innovator in smart home automation solutions, committed to enhancing the comfort, convenience, and security of modern homes. Our portfolio includes a wide range of wired (KNX) and wireless (Wi-Fi, Zigbee) smart systems that simplify daily living and elevate the user experience. We re passionate about transforming spaces into intelligent, connected environments. Position Overview We are looking for an ambitious and tech-savvy Business Development Executive / Manager to expand our presence in the growing home automation market. The ideal candidate should have proven experience in sales, client engagement, and smart home technology, with a strong focus on KNX and wireless systems. You will play a critical role in driving revenue, building partnerships, and delivering tailored automation solutions to a premium clientele. Key Responsibilities Market Research & Strategy Identify trends, customer needs, and business opportunities within the home automation segment. Analyze market data, customer feedback, and competitor offerings to shape effective go-to-market strategies. Lead Generation & Prospecting Generate leads through client site visits, referrals, online platforms, and networking with architects, builders, contractors, interior designers, and consultants. Qualify prospects by assessing their needs, project scope, and budget alignment. Client Engagement & Relationship Building Build strong, long-lasting relationships with clients and key stakeholders in the industry. Understand customer pain points and provide tailored automation solutions, ensuring a high level of satisfaction. Sales Presentations & Proposals Conduct in-depth product demonstrations showcasing KNX and wireless automation systems. Prepare customized proposals, quotes, and contracts that align with client requirements and business goals. Sales Pipeline & Coordination Manage and track the entire sales cycle from lead to closure ensuring timely follow-ups and accurate reporting. Work closely with the technical and project teams to ensure smooth project execution and post-sale support. Business Growth & Market Expansion Identify cross-selling and upselling opportunities through existing client networks. Drive revenue growth by executing sales strategies to meet and exceed monthly, quarterly, and yearly targets. Qualifications & Skills Must-Have: Bachelor s degree in Business, Marketing, Engineering, or related field. Minimum 1+ years of experience in home automation and 2+ years of total work experience. In-depth knowledge of KNX, Wi-Fi, Zigbee and smart home technologies. Strong communication, negotiation, and presentation skills. Comfortable with local travel (10+ client visits/week). Proficient in CRM tools, Microsoft Office, and sales platforms. Commitment to a minimum 2-year tenure. Good-to-Have: Strong professional network with architects, interior designers, and builders. Skilled in closing deals and handling objections. Team-oriented mindset with the ability to align with marketing, technical, and customer service teams. Awareness of emerging trends in smart home and building automation sectors. If you're a motivated professional ready to shape the future of smart living and work in a high-impact role, EBSL Automat welcomes you to join our team and grow with us. Qualification : Bachelors degree in Business, Marketing, Engineering, or related field.

Manager Adobe AEM Engineering Location: Bengaluru, India Department: Experience Engineering | Adobe AEM Type: Full-Time About the Role As a Manager Adobe AEM, you will lead the delivery of end-to-end digital experience platforms for global clients using Adobe Experience Manager and other Adobe Experience Cloud solutions. You will architect, implement, and optimize scalable enterprise content management solutions, while mentoring technical teams and working directly with clients to understand and translate business requirements into robust, scalable systems. Key Responsibilities Lead design, architecture, and implementation of large-scale AEM projects (Sites, Assets, AEM as a Cloud Service). Architect AEM components, templates, workflows, tagging, publishing, and metadata models. Define and implement cloud-native, SEO-optimized, accessible, secure, and performant digital platforms. Oversee quality processes, including CI/CD (e.g., Jenkins, Bamboo, Cloud Manager), code reviews, SonarQube, and automated testing. Manage infrastructure setup and configurations: Load Balancers, Apache, CDN, DR, and AEM environments. Collaborate across cross-functional teams including frontend (React, Angular, HTL), backend (Java), QA, and DevOps. Support content migration, integrations with eCommerce platforms (Hybris, Magento), and Digital Asset Management systems. Ensure adoption of best practices in performance, scalability, monitoring, and responsive design. Interface directly with clients for technical consulting, requirement gathering, and delivery oversight. Lead and mentor development teams (20+ members) across all project phases in Agile/Scrum environments. Required Skills & Experience 10+ years of experience in software engineering with at least 5+ in AEM development. Deep expertise in AEM architecture (including SaaS/Cloud Service, SDK), deployment (Maven), and migration planning. Proficient in Java 8/11, JCR, OSGi, Sling Models, HTL, JSP, and server-side integrations. Strong understanding of frontend development (ReactJS, Angular, Bootstrap, HTML5, CSS3, JS frameworks). Familiarity with Adobe I/O Runtime, Adobe Events, and cloud platforms (AWS, Azure, GCP). Experience with Adobe Experience Cloud tools: Target, Analytics, Campaign, Launch, Scene7. Proven success in leading full-stack delivery teams including frontend, backend, QA, and PM. Knowledge of SEO, accessibility (WCAG A, AA, AAA), performance monitoring (New Relic, AppDynamics), and analytics integration. Hands-on with monitoring and observability tools: Squid, Nagios, Zabbix, Ganglia, etc. Exposure to Agile methodologies and estimation/planning across digital project lifecycles. Bonus / Preferred Qualifications Experience integrating AEM with eCommerce (Magento, Hybris, ElasticPath). Working knowledge of microservices, containerization, and RESTful services. Adobe certifications (e.g., Adobe Certified Expert AEM Developer/Architect). Familiarity with Adobe I/O integrations and Adobe Dynamic Media. Benefits Gender-Neutral Policy 18 Paid Holidays per year Parental Leave and New Parent Transition Program Flexible Work Arrangements Employee Wellness Programs About Publicis Sapient Publicis Sapient is a premier digital transformation partner helping global enterprises redefine their future with technology. With over 20,000 professionals across 53 offices worldwide, we deliver bold digital solutions across strategy, customer experience, data, and engineering.

Director / Senior Director Business Development Location: Bengaluru | NCR | Hyderabad | Pune Department: Sales & Go-To-Market Type: Full-Time | Leadership Role About the Role As a Director or Senior Director Business Development, you will spearhead strategic sales growth initiatives across India-based Global Capability Centers (GCCs) within verticals such as financial services, healthcare, retail, and automotive. You ll leverage deep industry networks, strategic thinking, and technology insight to drive revenue, build lasting client relationships, and shape Publicis Sapient s digital transformation footprint in India. This is a high-impact leadership role, ideal for someone with a track record of enterprise sales success, particularly within digital services or consulting environments. Key Responsibilities Sales Strategy & Execution Define and lead go-to-market strategies for India-based GCCs. Own the end-to-end sales cycle, including lead generation, RFPs, negotiations, and deal closure. Align business development goals with company vision and revenue objectives. Segment the market and prioritize target accounts (large enterprises, public sector, digital transformation buyers). Client Acquisition & Relationship Building Build and manage a robust pipeline of enterprise clients. Cultivate trusted advisor relationships with senior stakeholders and decision-makers. Represent Publicis Sapient in high-stakes negotiations and strategic engagements. Internal Collaboration & Team Incubation Initially operate in an individual contributor (IC) capacity until business scale demands team expansion. Collaborate with internal teams (growth, marketing, client partners, delivery) to craft tailored value propositions. Lead knowledge sharing and contribute to team culture, mentoring future BD hires. Required Skills & Experience 15+ years in enterprise/technology sales, preferably in digital consulting, tech services, or IT transformation. Proven ability to build a book of business and execute sales in a high-growth or consulting environment. Deep understanding of the India GCC landscape and established network in relevant industries. Strategic thinker with strong execution and account segmentation capabilities. Excellent communication, presentation, and negotiation skills. Self-driven, collaborative, and experienced in handling complex B2B deal cycles. Preferred Qualifications Master s degree in Business, Technology, or a related field (MBA preferred). Experience selling to CIOs, CTOs, Chief Digital Officers, or transformation leaders. Familiarity with cloud, data, engineering, and agile digital services offerings. Understanding of how large enterprises buy digital transformation services. Why Join Publicis Sapient Gender-Neutral Policy 18 Paid Holidays per year Parental Leave & Transition Program Flexible Work Options Wellness and Employee Assistance Programs About Publicis Sapient Publicis Sapient is a global digital transformation partner serving established enterprises through a fusion of strategy, consulting, customer experience, and agile engineering. With over 20,000 professionals in 53 offices worldwide, we drive meaningful change by helping clients modernize how they work and serve their customers. Qualification : Masters degree in Business, Technology, or a related field (MBA preferred).

Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field

Job Title: Lead Business Analyst / Product Owner Location: Bangalore, India Experience: 8 12 Years Employment Type: Full-Time Role Overview: We are seeking a dynamic and experienced Lead Business Analyst / Product Owner to lead the strategic planning and delivery of high-value products in the payments domain. The ideal candidate will bridge business objectives with technical execution, ensuring seamless communication between stakeholders, development teams, and end-users. This role is critical in shaping product vision, driving agile practices, and delivering meaningful solutions aligned with business goals. Domain Expertise: Candidates must have hands-on experience in payments-related projects or the financial services domain. Key Responsibilities: Requirement Gathering & Analysis: Engage with stakeholders to gather and analyze business needs and translate them into clear and actionable requirements. Prepare functional and non-functional specifications, user stories, process maps, and wireframes. Ensure alignment between business expectations and technical deliverables. Product Ownership & Backlog Management: Own and manage the product backlog with a focus on continuous grooming and prioritization. Develop, articulate, and communicate the product vision, strategy, and roadmap. Define user stories, acceptance criteria, and epics that drive value and deliver outcomes. Stakeholder Collaboration: Act as a key liaison between business stakeholders and technical teams, ensuring shared understanding of product goals. Conduct and facilitate sprint planning, reviews, and retrospectives in collaboration with cross-functional teams. Ensure seamless coordination among developers, testers, UX designers, and business teams. Testing & Validation: Lead User Acceptance Testing (UAT) and validate that product features meet stakeholder requirements. Track feedback from end users and incorporate into the backlog for iterative improvements. Ensure that solutions are aligned with business objectives and customer needs. Market Research & Strategy: Analyze market trends, competitor offerings, and customer feedback to drive data-informed product decisions. Define and monitor key performance indicators (KPIs) and product success metrics. Support product launch planning and go-to-market strategies. Required Skills & Qualifications: Experience: 8 12 years in business analysis, product ownership, or related roles. Education: Bachelor's or Master s degree in Business, Computer Science, or a related discipline. Technical Skills: Strong experience working in Agile environments (Scrum/Kanban). Proficiency in tools such as JIRA, Confluence, Figma, or Trello. Good understanding of APIs, databases, and system integrations (preferred). Soft Skills: Excellent communication, stakeholder engagement, critical thinking, and problem-solving capabilities. Preferred Qualifications: Relevant certifications such as CBAP, CSPO, or PMI-PBA. Experience with UX/UI principles and wireframing tools. Working knowledge of SQL for data analysis is a plus. Qualification : Bachelor's or Masters degree in Business, Computer Science, or a related discipline.

Job Title: Lead UX Designer Location: Bangalore, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company, co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, on a mission to reimagine banking from the ground up. Our flagship processing platform, Zeta Tachyon, is the world's first modern, cloud-native, and fully API-enabled stack. It unifies issuance, processing, lending, core banking, fraud & risk management into a single-vendor solution. With 20M+ cards issued globally, we are trusted by leading banks and fintechs across the US, EMEA, and Asia. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs 1700+ professionals, with over 70% in R&D roles. About the Role Lead UX Designer (Synapse) We are looking for a **Lead Product Designer** to join **Synapse**, our internal innovation team. This is a hands-on role where you ll work closely with our CEO to bring product ideas to life from concept sketches to shipping live user experiences. You ll help shape Zeta s product design language across emerging platforms, leverage AI-powered tools, and take ideas from 0 1 with speed and elegance. Key Responsibilities Collaborate directly with the **CEO** and cross-functional teams to conceptualize and design new product experiences. Drive the end-to-end design process, including **wireframes, mockups, prototypes, and final production assets**. Use tools like **Figma, Cursor, Webflow**, and other **no-code/low-code platforms** to bring designs into functioning components. Experiment with **AI tools** to accelerate design-to-code workflows. Ensure consistency, usability, and aesthetic quality across all user touchpoints. Mentor and inspire other designers while pushing boundaries in product design. What You Bring **5+ years of hands-on product design experience**, preferably in startups or fast-paced environments. Experience working on **0 to 1 product development** from idea to launch. Strong command of **Figma, HTML/CSS**, and a good understanding of frontend development. Passion for clean, intuitive design and user-centered experiences. Experience using (or interest in exploring) **AI, automation, or no-code tools** to create interactive prototypes or live products. Strong visual design skills, with an eye for detail and consistency. Excellent communication and collaboration skills able to work seamlessly with engineers, PMs, and leadership. Interest in the future of AI, creative tools, and product innovation. Direct access to executive leadership and decision-making. Opportunity to shape innovative products that serve millions of users globally. Work in a design-driven, product-first environment where your voice matters. Be part of a culture that believes in People Must Grow with ample room to experiment, learn, and thrive. Equal Opportunity Statement Zeta is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from people of all backgrounds and walks of life.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

SAP Sales Manager Location: Bangalore Experience: 6-8 Years Employment Type: Full-time About Fingent At Fingent, we believe that technology can transform lives those who use it, build it, and those impacted by it. We develop beautiful, usable, and impactful software to solve complex business challenges. We nurture a team of highly intelligent individuals who are passionate about bringing the best out of themselves, their peers, and clients. Role Overview We are seeking an SAP Sales Manager to drive SAP solution sales and build strong, lasting client relationships. The ideal candidate will have a proven track record in SAP solution sales, excellent negotiation skills, and the ability to create and implement strategic sales plans. You will play a key role in the growth of the SAP practice, contributing to revenue generation, market expansion, and overall customer satisfaction. Key Responsibilities Strategy and Execution: Develop and execute strategic sales plans to drive SAP solution sales and meet revenue targets. Identify new business opportunities, managing the entire sales pipeline from lead generation to closing deals. Client Engagement and Relationship Management: Build and maintain strong relationships with existing and potential clients to understand their business needs and recommend tailored SAP solutions. Negotiate contracts and provide consultative support to ensure customer satisfaction and retention. Collaboration: Work closely with SAP consultants and technical teams to create customized proposals and presentations that align with client requirements. Collaborate with marketing teams on sales campaigns and promotional initiatives to increase brand awareness and sales. Market and Product Knowledge: Stay current with SAP product offerings, new developments, and industry trends to ensure you're providing the best solutions to clients. Continuously develop expertise in SAP products, including S/4HANA, ERP solutions, and other SAP technologies. Team Leadership (for managerial roles): Lead, mentor, and guide the sales team to enhance performance and achieve collective goals. Foster a collaborative environment and ensure all sales objectives are met. Qualifications Educational Background: Bachelor s degree in business administration, IT, Marketing, or related field. Experience: 5 10 years of relevant experience in SAP sales or business development. Previous exposure to SAP solutions such as S/4HANA, CRM, or ERP is required. Skills: Expertise in SAP solutions and a deep understanding of the SAP product ecosystem. Strong negotiation, communication, and presentation skills. Proficient in sales forecasting, using CRM tools (e.g., Salesforce), and conducting market analysis. Additional Skills: Knowledge of SAP modules like Sales and Distribution (SD), Material Management (MM), or Finance (FI) is advantageous. SAP certifications or related platform certifications are preferred. At Fingent, you will have the opportunity to work in a fast-paced, collaborative environment with cutting-edge technology. You will be able to leverage your skills in SAP sales and contribute directly to the growth of a forward-thinking company. Join us to make an impact, grow your career, and help businesses solve their most pressing challenges. Qualification : Bachelors degree in business administration, IT, Marketing, or related field.

Senior Product Manager AI Products | SaaS | CLM | Bangalore Location: Bangalore, India Department: Product Management Reports To: Manager, Product Management Experience Required: 5+ years in Product Management (B2B SaaS, AI, or Document Automation) Industry: SaaS | AI/ML | Contract Lifecycle Management (CLM) About Conga At Conga, we help global businesses simplify complexity and drive revenue growth through powerful Revenue Lifecycle Management solutions. Our platform unifies critical business processes across configuration, execution, fulfillment, and renewal empowering teams with AI-driven insights to make smarter, faster decisions. The Conga Way shapes our culture it s how we hire, collaborate, and innovate. Developed with direct input from our employees, it ensures every voice is heard and every talent is nurtured. Role Overview Senior Product Manager (Discovery AI): We are looking for a Senior Product Manager to lead the development of Discovery AI, Conga s advanced metadata extraction and document analysis engine. You will play a key role in bringing AI-powered solutions to market, working cross-functionally to drive innovation and enhance the way enterprises manage contracts and data. Why This Role Matters: Discovery AI helps businesses unlock hidden insights from unstructured documents, improving compliance, reducing manual processing, and increasing operational efficiency. Your leadership will define how Conga delivers next-generation solutions in document intelligence, AI, and contract metadata extraction transforming the way customers interact with their most critical data. Key Responsibilities: AI-Driven Product Innovation: Define and lead the roadmap for metadata extraction and document intelligence solutions powered by AI/ML. Hands-On Product Execution: Deliver demos, manage implementation rollouts, and work closely with scrum teams to ship features on time and with impact. Customer-Centric Strategy: Gather and prioritize customer feedback to continuously refine Discovery AI features and address real-world use cases. Cross-Functional Leadership: Collaborate with engineering, data science, UX, services, and marketing teams to ensure aligned product delivery. Market & User Research: Conduct in-depth research to identify opportunities for new AI-powered capabilities and competitive differentiation. Analytics & Prioritization: Use data insights and usage metrics to shape roadmap decisions and measure product success. Internal Enablement: Create clear documentation, support training materials, and partner with customer success to handle escalations. Go-to-Market Collaboration: Work with marketing and sales teams to communicate product value and drive adoption. Qualifications: 5+ years of experience in Product Management, ideally in B2B SaaS, AI/ML, or document/data extraction platforms. Proven ability to manage full product lifecycle from concept to launch and iteration. Strong grasp of AI/ML fundamentals and how they apply to business workflows. Experience with Contract Lifecycle Management (CLM) or enterprise legal/document systems is a strong plus. Bachelor s degree in Engineering or related technical field (Master s or MBA is a plus). Strong communication and stakeholder management skills across both technical and business teams. Passionate about solving real-world customer problems using data and intelligent automation. What Will Set You Apart: Deep empathy for the customer journey and a strong desire to build products that deliver measurable impact. Proven leadership in Agile product development environments. Ability to clearly communicate complex technical concepts to non-technical audiences. Enthusiasm for AI-driven transformation and the future of intelligent business systems. Collaborative mindset with the ability to influence without authority across distributed teams. Qualification : Bachelors degree in Engineering or related technical field (Masters or MBA is a plus).

Job Title: Product Manager Location: Bangalore, India Mode of Work: Work from Office Industry: Information Technology Employment Type: Full-time Experience: 6-15 years of product management experience, preferably in the utilities sector Seniority Level: Senior Level Qualification: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field Job Function: Engineering Job Summary: We are looking for a highly skilled Product Manager to join our team. The Product Manager (PM) will play a critical role in driving the development, implementation, and optimization of applications. You will act as the bridge between technical teams and business stakeholders to ensure the product meets business goals, user needs, and the desired product-market fit. Key Responsibilities: Define the Product Strategy: Define and execute the product vision and strategy for applications in the utilities sector. Ensure product strategy aligns with business objectives and customer needs. Foster Strong Cross-Functional Collaboration: Work closely with business stakeholders, developers, and UX/UI designers to gather requirements and prioritize features. Collaborate with all teams to ensure seamless product development and timely delivery. Drive Product Innovation: Conduct market research and competitive analysis to identify trends, customer needs, and opportunities for innovation. Stay updated with emerging technologies and leverage them to enhance the product. Deliver High-Quality Products on Time: Create and maintain a product roadmap, ensuring alignment with business objectives and timely delivery of features. Ensure end-to-end release management and quality assurance before product launches. Enhance User Experience and Drive Adoption: Advocate for end-users by gathering feedback, conducting usability tests, and improving application features based on insights. Provide user training, support, and documentation to ensure effective usage of applications. Performance Metrics and Monitoring: Define and analyze KPIs to measure the success and adoption of applications. Continuously monitor application performance and user feedback to make informed decisions. Platform and Application Development Support: Assist in the design, development, and deployment of applications. Collaborate with technical teams to ensure scalability, security, and integration with existing systems. Integration & Automation: Assess current systems and workflows to identify opportunities for automation and integration to improve processes and product functionality. Documentation and Reporting: Create and maintain comprehensive documentation, including user guides, technical specifications, and release notes. Provide regular reports and updates to stakeholders regarding product progress, performance, and key metrics. Skills and Requirements: Functional Skills: Market Knowledge: Deep understanding of the utilities industry, including challenges, regulations, and emerging technologies. Technical Skills: Familiarity with low-code/no-code platforms (e.g., Mendix, OutSystems, Microsoft PowerApps) and integration with existing systems. Analytical Skills: Strong ability to interpret data, drive decision-making, and assess product performance. Communication: Excellent verbal and written communication skills for interacting with both technical and non-technical stakeholders. Agility: Experience with Agile methodologies, focusing on iterative development and delivery. Problem-Solving: Strong analytical and problem-solving abilities to troubleshoot issues and improve applications. Detail-Oriented: Ability to manage multiple projects while maintaining attention to detail in documentation and application functionality. Technical/Functional Competencies: Product Strategy: Define and execute the product vision and strategy for applications that meet customer needs in the utilities sector. Stakeholder Collaboration: Work with stakeholders to gather requirements and prioritize features. Platform Management: Evaluate and select platforms and technologies that meet business goals and ensure scalability and security. User Experience: Gather feedback, conduct usability tests, and iterate on features to improve overall user satisfaction. Roadmap Development: Create and manage a product roadmap to meet business objectives. Market Analysis: Conduct competitive analysis to understand trends and customer needs. Performance Monitoring: Analyze KPIs to measure product success and adoption. Desired Skills: Product Development: Assist with design, development, and deployment of applications to meet business needs. Cross-Functional Collaboration: Ensure smooth integration and functionality by collaborating with developers, designers, and stakeholders. Process Improvement: Identify opportunities to improve processes related to product development and management. User Engagement: Work closely with stakeholders to ensure the product meets user needs and expectations. Prototyping: Develop prototypes and MVPs (Minimum Viable Products) for early-stage testing and user feedback. Network with Industry Peers: Maintain a network of peers within the utilities sector to stay updated on trends and best practices. Be part of an innovative company focused on providing impactful solutions in the utilities sector. Work with cutting-edge technology to develop user-friendly applications. Career growth and opportunities for advancement in a dynamic work environment. Competitive compensation package. If you're passionate about leading innovative product development in the utilities sector, we want to hear from you! Apply now and help shape the future of application management. Qualification : Bachelor's or Master's degree in Computer Science, Information Technology, or a related field

Job Description Key Accountabilities In this Strategic Leadership Role, you will be responsible for Customer Success of the Brand and Media Practice for India . Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution. Core Responsibilities Lead and Manage a strong customer success delivery team for the Brand and Media practice for India. Support the India Sales organization and clients with best in class methodologies, deliverables and technical needs. Driving expertise in the practice and being the methods champion. Bringing that expertise to the fore in our proposal writing and RFP. Support the India Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets. Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility. Set and measure a high level of delivery standards driving client satisfaction. Contribute to meet India revenue targets by supporting repeat sales and timely deliverables. Coordinate and support with India Vertical business leaders and Client Sales partners on client and project revenue growth, retention, and profitability. Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant. Work with regional customer success leader and bring best practices to the local market. Develop and implement best delivery practices. Target reductions in cycle time across ad hoc methods. Drive high level employee engagement and retention. Foster a culture of continuous improvement and accountability to drive organizational efficiency. Key stakeholder in providing input into product and toolkit roadmap, representing India needs for the practice area. Lead and enable industry and thought leadership efforts from the Brand and Media Practice. Core KPIs Team Engagement and Retention Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates. Regional Revenue for the Practice Area Drive repeat sales, renewals. Ensure all delivery schedules are optimized to meet quarterly revenue targets. NPS Ensure sufficient response rate from clients. Increase/maintain baseline performance. Support and/or lead key client follow ups and action plans. EBITDA Support India lead to: Monitor project and solution profitability, and leverage time tracking learning to help improve delivery contribution. Manage W&S Delivery budget through a lens of optimization for India via org design, hubbing, etc. Manage T&E budget through the lens of prioritizing client engagement as well as team performance and engagement. Skillsets Strong sense of urgency and accountability to drive client outcomes. Proven experience in leading a team, managing people, and developing talent. Able to work collaboratively with internal & external teams. Capable to maintain positive client relationships in complex situations & resolve client issues. Strong logic, deductive reasoning, problem-solving, and critical thinking skills. Skilled & polished communicator, including client presentations. Able to synthesize data & simplify findings to solve client business issues. Strong project management skills and ability to manage multiple priorities. Experience using large data sets to finding insights and make recommendations. High say-do ratio. Experience in driving organizational transformation is a plus. Qualifications Proven track record in Analytics Consultancy/ Market Research leadership roles. Expertise in (application of) Customer Insight Solutions preferred. Proven leader of high performing teams. Bachelor's Degree required, Master s preferred, or equivalent experience. Knowledge in sales processes in CPG companies, customers, modern and traditional market. Good knowledge of NielsenIQ products, services and data preferred. Strong analytical skills. Proven sales acumen. Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View . NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population. Qualification : Bachelor's Degree required, Masters preferred, or equivalent experience.

Customer Success Manager Location: Bengaluru Experience: 10+ Years About Saviynt Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time. Role Summary As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers post-implementation. Develop and maintain deep, trusted relationships with key stakeholders. Act as a customer advocate, gathering feedback and driving improvements. Subscription & Adoption Strategy Monitor customer health and proactively address adoption barriers. Manage the subscription renewal pipeline, ensuring high retention rates. Educate customers on new features and releases to drive adoption. Collaboration & Problem-Solving Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience. Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution. Lead customer meetings, track action items, and drive timely execution. Continuous Improvement & Growth Identify upsell and cross-sell opportunities to drive revenue expansion. Provide insights into product utilization trends and recommend improvements. Support process improvement initiatives to enhance customer success operations. What You Bring Bachelor s degree in Computer Science, Engineering, or a related field 10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate complex technical concepts into business-friendly language Proven ability to manage relationships and navigate challenging customer interactions Experience in fast-paced, high-growth SaaS environments Availability to engage with customers during North America hours Be part of a high-growth, industry-leading identity security company Work on cutting-edge IAM solutions that power global enterprises Collaborate with a passionate, customer-driven team Enjoy a dynamic, flexible, and inclusive work environment Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!

Product Owner Location: Bengaluru, India About Schneider Electric Schneider Electric is a global leader in energy management and automation, transforming industries, cities, and lives through cutting-edge technology. With 160,000 employees in over 100 countries, we deliver innovative solutions that enhance efficiency, sustainability, and operational excellence. Our mission is to ensure "Life Is On" everywhere, for everyone, at every moment. About the Role We are seeking a Product Owner to drive the vision, strategy, and execution of our Agile product development initiatives. As a Product Owner, you will be responsible for defining user stories, prioritizing the Team Backlog, and ensuring alignment with business goals. You will work closely with Capability Owners, Data Domain Owners, and Agile teams to maximize the value delivered to customers. This role requires a customer-centric mindset, strong leadership skills, and the ability to manage cross-functional teams to deliver innovative solutions. Key Responsibilities 1. Product Strategy & Vision Collaborate with Capability Owners and Data Domain Owners to define product vision, strategy, and roadmap. Research customer experiences and demands through validation with key users and regional teams. Generate and evaluate new product ideas through surveys, interviews, and feedback channels. Serve as a product evangelist, representing the product to internal and external stakeholders. 2. Agile Backlog & Development Execution Define user stories and provide detailed requirements, including acceptance criteria. Prioritize and manage the Team Backlog to align with program objectives and business priorities. Work with Agile teams to clarify stories, assist with estimates, and sequence tasks effectively. Oversee User Acceptance Testing (UAT) and ensure knowledge transfer across teams. Ensure continuous improvement in customer experience by aligning with cross-functional teams. 3. Stakeholder Collaboration & Leadership Act as the customer proxy, working with capability owners and other product owners to define priorities. Provide cross-functional leadership, ensuring alignment between delivery teams, domain experts, leadership, and customer success teams. Facilitate train-the-trainer sessions and manage communication between users, customers, and delivery teams. Ensure the product is actively used and properly supported, driving future iterations based on feedback. Qualifications & Experience Required: University degree in Business Administration, IT Management, or a related field. Experience in coordinating cross-functional teams and working in Agile environments. Strong understanding of product management, roadmap planning, and backlog prioritization. Data-savvy mindset, with the ability to analyze insights and translate them into actionable plans. Excellent communication skills, capable of engaging both technical and non-technical stakeholders. Preferred: Experience in Pricing, Quotation, and Order Management is an advantage. Knowledge of roadmap management in Agile environments. Background in internal product marketing and value-based delivery. Ability to demonstrate leadership at all levels of an organization. Strong analytical thinking and empathy for customer needs. At Schneider Electric, we value impact-driven individuals who turn sustainability ambitions into action at the intersection of automation, electrification, and digitization. Our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork define our culture and drive our success. Join us and become an IMPACT Maker! Apply today and be part of a company that is reshaping industries, transforming cities, and enriching lives. Qualification : University degree in Business Administration, IT Management, or a related field.

Summary / Role Purpose The Account Manager will increase new and existing business by adapting ANSYS engineering simulation products and solutions into customers engineering environments and product development processes, ultimately helping customers develop new products and improve existing products and processes. The Account Manager is responsible for all sales activities, from developing new customers through generation of new contacts within an assigned geographical territory, and/or specified named accounts and is responsible for maximizing sales profitability, growth, and account penetration. The role sells the entire Ansys solution and services directly to end users. A successful Account Manager creates a long-term strategy, and helps the customer realize the greatest possible ROI and executes on the said plan from the Ansys solution. Key Duties and Responsibilities Performs sales activities, establishes, develops and maintains business relationships with current and/or prospective customers to maintain renewal business and generate new business for an assigned geographic area, set of named accounts or product/service line to achieve or exceed revenue objectives. Create and conduct sales presentations to match customers' required capabilities to their positive business outcomes. Remain knowledgeable and keep abreast of the company's new and existing products/services to facilitate sales efforts. Research sources for developing current and prospective customers to determine their potential. Develop clear and effective written proposals/quotations for current and prospective customers. Create and maintain account plans for existing customers highlighting profile, share, and value opportunities. Leads coordination of sales effort with marketing, account team, sales management, accounting, legal, and technical services groups globally. Maintain accurate sales data and reports within CRM. Provide accurate forecasts for new sales and renewal revenues. Leverage trade shows and conventions; schedule training and seminars to enhance new business opportunities within the current and prospective customer base. Alert clients to new or improved products/services and relay client feedback to product development staff. Serve as a resource to Ansys channel partners within a designated territory by assisting with the sales process related to new and existing accounts, up to and including opportunity close. Minimum Education/Certification Requirements and Experience Education & Years of Experience: Bachelor s degree in technical, engineering, business or related field with 5+ years of experience demonstrating success in technical sales positions OR 6+ years of experience demonstrating success in technical sales positions. Experience in EDA/ semiconductor design and electronics system design. Demonstrates understanding of engineering analysis and technology. Excellent communication and organizational skills and the ability to work independently. Travel: up to 50%. Preferred Qualifications and Skills Fluent in English. Demonstrated knowledge of the company's products/services. Knowledge of the specific territory, product line, or customer(s). Ability to present to VP & C-Level Executives. At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results. INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

Overview: As a Customer Education Specialist, you will be a key member of the Customer Success and Support team. In this role, you will be responsible for ensuring that our customers experience a seamless transition and derive maximum value from DevRev. You will design, implement, and lead customer education and enablement programs, deliver training, and administer certification/reward programs. Your objective is to drive scalable customer enablement, ensuring customer satisfaction and long-term loyalty. Key Responsibilities: Customer Onboarding: Develop and implement structured enablement programs for new customers, ensuring a smooth onboarding experience with DevRev. Collaborate with cross-functional teams to gather customer requirements and tailor enablement programs to meet specific needs. Training and Education: Design and deliver engaging training sessions, webinars, and workshops focused on product features, best practices, and industry-specific use cases. Create comprehensive training materials, documentation, and video tutorials to empower customers with self-service learning opportunities. Customer Engagement and Advocacy: Build strong, lasting relationships with customers, proactively engaging with them to understand their evolving needs and challenges. Identify opportunities for upselling or cross-selling additional products and services based on customer usage and feedback. Cultivate customer advocates by encouraging satisfied customers to contribute to case studies, testimonials, and referrals. Metrics and Reporting: Define, track, and report on key performance indicators (KPIs) related to customer enablement, satisfaction, and ROI. Analyze and provide actionable insights on customer engagement, training effectiveness, and support efficiency to continuously improve enablement programs. Qualifications: A Bachelor s degree in Business, Marketing, Computer Science, or a related field. 3-5 years of experience in customer education, enablement, or a related field, preferably within SaaS. Strong understanding of SaaS products, technology, and industry trends. Exceptional communication, presentation, and interpersonal skills, with the ability to engage with diverse customer audiences. Proven ability to collaborate effectively with cross-functional teams in a fast-paced, dynamic environment. Results-oriented with a focus on customer satisfaction, business growth, and scalable enablement. Willingness to travel domestically and internationally as required. Culture: At DevRev, our culture is built on a foundation of hunger, humility, honesty, and acting with heart. We are committed to helping build the world s most customer-centric companies by leveraging design, data engineering, and machine intelligence to empower engineers to connect with and better serve their customers. Qualification : A Bachelors degree in Business, Marketing, Computer Science, or a related field.