Customer Training Jobs in Noida

Account Manager Location: Noida Experience: 2 4 years Role Overview We are seeking a proactive and customer-focused Account Manager to manage end-to-end client relationships and ensure maximum satisfaction and value delivery throughout the customer lifecycle. You will be the primary point of contact, supporting clients to achieve optimal results with our Hotelogix services. Key Responsibilities Own the entire client relationship from contract signing through account setup, training, go-live, and ongoing support. Conduct customer training sessions, refresher programs, and assist during the onboarding and go-live phases. Monitor customer usage and performance to identify opportunities for increased engagement and ROI. Proactively reach out to customers to provide business support and ensure their success with our services. Escalate customer concerns or potential risks to the Head of Global Support promptly. Build and nurture win-win relationships with new and existing clients. Coordinate with customers on renewals, payments, and contractual matters. Participate in regular account reviews with senior management to discuss service issues, revenue, profitability, and action plans. Maintain and adhere to internally defined SLA targets and contribute to process improvement initiatives. Adapt quickly to new technologies, processes, and organizational changes. Skills & Requirements Minimum Graduate with 2+ years experience in customer support, service, or account management. Strong analytical, organizational, and interpersonal skills. Excellent communication abilities with a customer-centric mindset. Proficient in MS Word, Excel, PowerPoint, and Outlook. Ability to multitask and thrive in a fast-paced environment. Professional, get-it-done attitude with high work ethics. If you re passionate about building strong client relationships and delivering exceptional service we want to hear from you!

Position Title: Technical Support Engineer / Sr. Technical Support Engineer Location: Noida Position Type: Full-Time Experience: 0 3 Years About DPD Technologies QueueBuster QueueBuster , a flagship product of DPD Technologies, is India s fastest-growing Mobile POS solution powering over 75,000+ merchants across industries like retail, restaurants, FMCG, electronics, and more. Our all-in-one POS platform simplifies business operations with features like Billing, Inventory, Khata (Digital Ledger), CRM, Loyalty Programs, and eStore integration. At DPD Technologies, we foster a culture of collaboration, creativity, and continuous learning, enabling teams to thrive and innovate in a fast-paced environment. Role Overview We are seeking a Technical Support Engineer / Sr. Technical Support Engineer who will be the first line of defense for resolving customer issues. You will work closely with our customers to understand their problems, troubleshoot software or hardware issues, and provide quick, effective resolutions. Your role is critical in ensuring a positive customer experience and maintaining high customer satisfaction. Key Responsibilities Respond promptly to merchant queries through email, phone, or Google Meet. Diagnose and troubleshoot POS software or hardware issues. Conduct online meetings with customers for issue resolution and product walkthroughs. Assist with merchant onboarding, including installation, configuration, and product training. Provide real-time support during and after deployment of POS solutions. Document technical issues and resolutions for future reference. Collaborate with internal teams (product, engineering, QA) to resolve complex issues. Be available for 24x7 support rotations (shifts/weekend coverage as required). Visit client locations for troubleshooting and escalated support (when necessary). Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 0 3 years of experience in Technical/Application Support or a related customer-facing technical role. Strong problem-solving skills with the ability to troubleshoot complex software/application issues. Excellent written and verbal communication skills. Strong interpersonal skills with a customer-centric mindset. Ability to manage multiple tasks and work independently in a fast-paced environment. Willingness to travel for on-site support, when required. Preferred Qualifications Prior experience supporting POS software or retail tech products. Familiarity with mobile apps, Android-based systems, or cloud-based applications. Knowledge of ticketing tools and support documentation systems. A collaborative, growth-driven work environment. Exposure to cutting-edge retail tech. Opportunities to interact with diverse businesses and industries. Flexible and empowering company culture. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Position: Specialist, Technical Professional Services (Implementation Analyst) Work Type: Onsite Location: Noida, Uttar Pradesh, India About Fiserv: We are Fiserv, a global leader in fintech and payments. We move money and information that power millions of financial transactions daily quickly, reliably, and securely. Whether it s swiping a credit card, paying via a mobile app, or withdrawing cash, Fiserv is involved. If you want to make an impact on a global scale, join us and make a difference. Job Summary: The Implementation Analyst is responsible for leading successful implementations of Fiserv s solutions for new and existing clients. You will engage directly with clients from project kickoff through go-live, ensuring smooth and effective deployment. This fast-paced role requires flexibility, strong communication, and an ability to understand client business challenges to drive their success. Key Responsibilities: Lead end-to-end implementation projects for Fiserv s solutions. Engage with clients to understand their business challenges and opportunities. Use business analysis techniques and and tools to guide implementations. Manage multiple projects simultaneously, meeting deadlines and deliverables. Document client meetings and requirements accurately. Collaborate with internal teams and clients to ensure project success. Exercise sound judgment and decision-making to support client objectives. Demonstrate Fiserv values and contribute to team recognition programs. Basic Qualifications: Bachelor s or Associate degree in Business, Finance, Accounting, Computer Science, or related field. Equivalent work experience accepted. Minimum 1 year of experience in direct customer/client project involvement or support. Preferred Skills & Experience: 3+ years of experience in direct customer/client project or support roles. Working knowledge of financial services branch front-end operations (Bank Operations, Teller, New Account Processing, Item Processing). Strong self-motivation, excellent time management, and ability to meet tight deadlines. Analytical skills to assess business needs, identify solutions, and manage requirements. Excellent written and verbal communication skills. Proficiency with MS Office Suite. Active listening skills for accurate documentation and client understanding. Ability to work both independently and collaboratively. Creative problem-solving and strong troubleshooting abilities. Self-accountability and organizational skills for effective project management. Qualification : Bachelors or Associate degree in Business, Finance, Accounting, Computer Science, or related field. Equivalent work experience accepted.

Job Title: Enterprise Sales Manager Location: Noida, India (Work from Office) Job Type: Full-Time Industry: Technology | SaaS | Conversational AI About Rezo.AI At Rezo.AI, we are transforming customer experiences through our AI-Powered CX Cloud, which automates and analyzes customer interactions at scale across voice and non-voice channels in 30+ languages. Founded by IIT alumni Manish and Rashi Gupta in 2018, our platform is designed to help enterprises reduce churn and boost revenue without increasing operational costs. Our AI-driven APIs enable real-time 24x7 intelligent automation, providing instant responses with minimal human involvement making customer experience smarter, faster, and more cost-effective. The Problem We Solve Traditional contact centers are overwhelmed by query volumes, understaffed teams, and outdated systems resulting in poor support, customer churn, and revenue loss. Rezo.AI addresses this with its next-gen conversational AI platform scaling intelligent support at low costs. About the Role: Enterprise Sales Manager (7+ Years Experience) We are seeking an experienced and results-driven Enterprise Sales Manager to join our growing team. This role is ideal for professionals with a strong background in B2B, SaaS, or Conversational AI sales who can confidently manage complex sales cycles, drive new business, and work closely with CXO-level stakeholders. Responsibilities Own the complete sales cycle: from prospecting to closing for large enterprise accounts. Identify and convert new logo opportunities in the assigned region/industry vertical. Build and nurture CXO-level relationships, understanding client pain points and mapping solutions effectively. Present tailored solutions using consultative and concept-based selling approaches. Collaborate with pre-sales and product teams to tailor and deliver high-impact demos. Track and achieve quarterly/annual revenue targets. Stay up to date with market trends, competitors, and emerging technologies in the CX automation and AI domains. Requirements 7+ years of experience in Enterprise Sales, SaaS, or Conversational AI solutions. Strong understanding of solution and concept selling in the B2B domain. Proven experience in selling platforms such as CRM, ERP, CPaaS, Contact Center Solutions, or similar technologies. Ability to engage with C-suite executives and decision-makers. Technologically adept comfortable understanding and explaining complex solutions. Excellent communication, presentation, and negotiation skills. Highly driven, proactive, and comfortable working in a fast-paced startup environment. Life at Rezo.AI Open culture with regular town halls and full business transparency. Relaxed, inclusive, and collaborative work environment. Autonomy, ownership, and constant learning backed by cutting-edge tools and mentorship. Balanced work-life culture and company-sponsored off-sites to unwind with the team. Perks & Benefits Best-in-class health insurance & mental wellness programs. Flexible, contemporary leave policy (beyond standard sick leaves). Learning-first culture with access to training, mentorship, and growth opportunities. Join a fast-scaling AI SaaS startup with ambitious goals and a dynamic work environment. Work alongside top talent across AI, engineering, and enterprise sales. Play a key role in transforming enterprise CX with one of the most advanced AI platforms in the space. Thrive in a diverse, merit-driven organization where your ideas and work create real impact.

JOB DETAILS / ROLE PURPOSE: This role consists of managing the Workforce Planning of the Finance Factory, as well as the related costs. This role is part of the People Management department of Performance Steering division, part of the Finance Factory. It implies to guarantee IT tools, develop and maintain internal controls & procedures, monitor performance of the activities in order to ensure the excellence of the operations under responsibility: Strategic Workforce planning, Recruitment and Exit and HR analytics. KEY RESPONSIBILITIES: Strategic Workforce Planning Analyze the current Finance Factory workforce. Conduct skills gap analysis. Conduct HR cost analysis, including salary, training costs, travels & expenses Anticipate future changes and requirements. Develop, implement and monitor an action plan. Recruitment and Exit Ensure replacements and new positions are timely validated. Monitor and communicate the recruitment and exit status. Monitor and report recruitment and exit statistics. Ensure the HR database is always accurate. HR analytics Ensure HR data in SuccessFactors and HR systems are accurate. Monitor and report HR analytics. PROFILE KEY REQUIREMENTS: Qualifications & Experience Strong analytical skills. Ability to synthesize. Ability to consolidate large volume of data into structured and simple outputs. Ability to arbitrate and prioritize. Ability to interact with all levels of the organization. Solutions and results oriented. Openness and flexibility to address challenges from various perspectives in order to find the best possible way to manage the challenge. Initiative: Capacity to learn. Ability to undertake initiative. Customer service: Ability to innovate and seek for advances in technology and practices. Other Skills: Excellent written and verbal communication. Networking skills: Ability to liaise with members of other functions. Ability to work and communicate with different cultures, levels and organizations world-wide. Finance: Finance Acumen HR Acumen Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

Job Title: AS400 (iSeries) Administrator Job Summary We are looking for an AS400 (iSeries) Administrator to provide L3 support, incident management, and service improvements while ensuring adherence to quality standards, regulatory requirements, and company policies. The role requires working in US time zones, and candidates may be offshore-based or located in Mexico. Key Responsibilities System Administration & Support: Independently resolve tickets and ensure adherence to SLA requirements (volume & time). Provide L3 level support and manage incident & problem resolution. Ensure First Call Resolution (FCR) and minimize rejected resolutions or reopened cases. Service Management & Continuous Improvement: Contribute to Service Improvement Plans and Knowledge Base Management. Participate in proposal creation to drive service enhancements. Support on-call escalations and ensure high customer satisfaction (CSAT). Training & Hiring Contributions: Train new hires and mentor junior analysts. Conduct interviews and participate in hiring drives. Required Skills & Experience Technical Skills: Expertise in AS400 (iSeries) administration. Strong understanding of incident & problem management. Soft Skills: Ability to work independently and resolve escalations efficiently. Strong customer focus with experience in client engagement & CSAT improvement. Excellent communication and mentoring skills.

About LambdaTest: LambdaTest is a leading cross-browser testing platform that helps developers and designers test web applications on a cloud grid of 3000+ real browsers. We empower teams to deliver flawless user experiences with advanced tools and infrastructure, maintaining our industry leadership in cross-browser testing solutions. About the Role: We are looking for a Customer Success Architect to help ensure the success of our clients. In this role, you will understand customer needs, provide strategic guidance, and deliver tailored solutions, collaborating with cross-functional teams to drive exceptional customer experiences. What You Will Do: Guide customers through onboarding and conduct training to maximize platform usage. Evaluate customer data to identify trends, challenges, and improvement opportunities. Organize Monthly and Quarterly Business Reviews to share updates, discuss challenges, and improve experiences. Work closely with Product, Engineering, Account Management, and Support teams. Run surveys and develop plans to improve customer satisfaction. Use knowledge of testing frameworks (Java+TestNG, Node.js, Python+Pytest, Cucumber, Katalon, etc.). Leverage tools like Sumologic and ticketing systems to track and improve customer experience. What You Should Have: Bachelor s degree in Computer Science, Engineering, or related field (preferred). 3-5 years in Customer Success, Technical Account Management, or Solutions Engineering within a SaaS or tech company. Strong experience in managing customer relationships and delivering tailored solutions. Hands-on experience with testing frameworks (Java+TestNG, Node.js, Python+Pytest, Cucumber, Katalon) and CI/CD integrations. Familiarity with tools like Sumologic and ticketing systems to track customer behavior. Excellent verbal and written skills to present complex information to technical and non-technical stakeholders. Strong focus on solving customer problems and building lasting relationships. Qualification : Bachelors degree in Computer Science, Engineering, or related field (preferred).

Plasma Computing is a leading Business Intelligence Solutions and IoT Platforms provider with an international reputation of its IoT/M2M, Business Process Automation, Workflows and Big Data Visualization Platforms. Our location is on 3010 Lyndon B Johnson Freeway #1515, Dallas, TX 75324 . We are looking for a brilliant candidate to fill our IT Help Desk Executive position at Plasma. This is a client facing role and requires ability to manage multiple projects, and to work with global teams. Essential Duties and Responsibilities: 1-2 years of IT experience with Help Desk Support. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries/tickets on time either in person or over the phone or via tickets. Write training manuals. Maintain the daily performance of computer systems. Respond to email messages for users seeking help. Ask questions to determine the nature of the problem. Walk the customer through the problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Run reports to determine malfunctions that continue to occur. Qualification : 1-2 years of IT experience with Help Desk Support.

Job Summary: As a Cloud Architect, you will be responsible for designing, architecting, and implementing solutions using Microsoft Azure services combined with various open-source and enterprise management solutions (such as Backup, Monitoring, Automation, etc.). You will collaborate with clients to define the technical architecture for Public Cloud Platforms (isolated public or hybrid). Additionally, you will support the implementation and consulting efforts for Enterprise Application Infrastructure and performance/availability life cycles. Key Responsibilities: Architecture and Design: Architect and design comprehensive cloud solutions using Microsoft Azure and integrate open-source/enterprise management tools to meet client requirements. Work with clients to define the technical architecture for public cloud platforms, including public isolated or hybrid cloud environments. Cloud Platform Management Solutions: Implement management solutions to support the Public Cloud Platform. Leverage your expertise in system integration, automation, and custom scripting technologies to optimize cloud performance. Scripting and Automation: Utilize scripting technologies (PowerShell, Perl, Shell, VB Scripting, Batch) for automation tasks, system integration, and cloud service orchestration. Server Builds and Maintenance: Oversee the build and configuration of both Windows and Linux servers for cloud solutions. Work on performance and availability lifecycle management of enterprise applications and infrastructure. Networking and Infrastructure: Ensure a strong understanding of cloud networking, virtualization technologies like VMware, and server hardware such as UCS, SUN, DELL, and HP. Integrate and optimize services for infrastructure management and remote management. Security and Compliance: Manage security-related concerns, including load balancers, security certificates, IIS, MS Clustering, and patch management (WSUS). Incident and Ticket Management: Provide support for on-call escalations, performing root cause analysis to resolve issues effectively and within SLA. Ensure timely resolution of tickets, adhering to agreed SLA for ticket volume and response time. Knowledge Base and Training: Maintain and update knowledge base articles, participate in team training, and mentor junior analysts and freshers. Client Relationship Management: Ensure a positive customer experience, aiming for First Call Resolution (FCR) and minimal case reopenings or rejected resolutions. Contribute to customer satisfaction (CSAT) by providing excellent support and resolving issues quickly. Skills and Experience Required: Public Cloud Knowledge: Extensive experience with Public Cloud Platforms (especially MS Azure). MS Azure Expertise: In-depth knowledge of MS Azure services and capabilities. Scripting Skills: Strong proficiency in PowerShell, Perl, Shell, VB Scripting, Batch, and other scripting technologies for automation and system integration. Windows/Linux Server Builds: Solid experience in building and maintaining both Windows and Linux servers in cloud environments. Cloud Networking & VMware: Strong understanding of cloud networking principles and VMware infrastructure (at least version 5.5). Infrastructure Management: Familiarity with UCS infrastructure, hardware from SUN, DELL, HP, and MS clustering. Security & Certificates: Knowledge of load balancing, security certificates, IIS configuration, and patch management (WSUS). ITIL Process: Knowledge of ITIL processes, including ticketing, problem management, change management, and emergency change processes. Client-Facing Experience: Proven ability to work with clients to gather requirements and define solutions, ensuring customer satisfaction and minimal case reopenings. Qualification : Bachelor of Technology

Job Summary: The Specialist in Presales will be responsible for supporting presales activities related to network access control (NAC) solutions. This role requires a strong understanding of NAC technology, its application in securing network environments, and providing pre-sales support to customers. You will also be responsible for managing customer escalations, performing root cause analysis, and delivering solutions that meet service level agreements (SLAs). Additionally, this role involves ensuring high customer satisfaction (CSAT) and contributing to continuous improvements through value-adding activities. Key Responsibilities: Presales Support: Assist in presales activities related to Network Access Control (NAC), helping to understand client requirements, demonstrate solutions, and craft proposals. Escalation Support and Root Cause Analysis: Provide support for on-call escalations, diagnose and resolve issues related to NAC solutions, and conduct root cause analysis of the given problems. Ticket Management: Independently resolve tickets within the agreed SLA for ticket volume and resolution time. Quality and Compliance: Adhere to quality standards, regulatory requirements, and company policies while handling support tickets and presales activities. Knowledge Sharing and Training: Participate in value-adding activities such as updating and managing the knowledge base. Provide training to new employees and coaching to analysts to enhance their skills and productivity. Customer Satisfaction (CSAT): Ensure positive customer experience through First Call Resolution (FCR) and minimize rejected resolutions or reopened cases, thereby improving overall CSAT scores. Required Skills and Qualifications: Technical Expertise: Proficient in Network Access Control (NAC) solutions, with hands-on experience in managing and supporting NAC systems. Problem Solving and Troubleshooting: Strong problem-solving abilities to quickly identify and resolve technical issues related to NAC. Experience with Service-Level Agreements (SLA): Ability to independently handle escalations and resolve issues within the defined SLA. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders. Knowledge Base and Process Improvement: Knowledge and experience in creating, managing, and updating knowledge bases. Commitment to process improvements through documentation, training, and proactive issue resolution. Team Collaboration and Customer Focus: Experience in working in a collaborative team environment with a customer-centric focus to improve overall service quality. Qualification : Bachelor of Technology

The Role As an Enterprise Data Management Technical Specialist based in Gurgaon, India, you will spearhead the design, configuration, and implementation of cutting-edge EDM solutions. You will work closely with cross-functional teams, mentor junior members, and ensure accurate and compliant data management. Reporting to Raj Ethiraj, this role is pivotal in driving business profitability through impactful product enhancements. Key Responsibilities Solution Design & Implementation: Lead the design and configuration of EDM solutions tailored to client and product requirements. Project Leadership: Manage end-to-end EDM projects, ensuring timely delivery and high-quality results. Data Integrity & Compliance: Develop and optimize data validation and matching rules to ensure data accuracy, consistency, and regulatory compliance. Integration & Troubleshooting: Configure data integration processes from diverse sources and resolve complex data issues efficiently. Cross-Functional Collaboration: Partner with Product Business Analysts, Project Managers, and development teams to align on product goals and client feedback. Mentorship: Guide junior team members, fostering a culture of continuous learning and best practices in EDM. Metrics & Innovation: Establish product success metrics, propose new features, and drive innovation in implementation processes. UX Collaboration: Work with UX teams to conceptualize and visualize product features, ensuring user-friendly designs. Qualifications Must-Have Skills: Minimum of 6 years of hands-on experience in EDM solutions or similar platforms. Proficiency in SQL, database management, and platform architecture. Strong understanding of financial data and capital markets processes. Proven leadership in product strategy and stakeholder collaboration. Experience in Agile methodologies, with tools like Azure DevOps and Confluence. Familiarity with multi-cloud deployments (AWS and Azure). Knowledge of regulatory requirements in financial services, including ESG, Security, Party, Price, and Ratings Master. Expertise in data governance and quality management. Nice-to-Have Skills: Certifications in data management or related technologies. Experience with key market data providers like Bloomberg, Reuters, and SIX. Strong problem-solving skills and attention to detail. Proficiency in writing User Stories, Use Cases, and acceptance criteria. Client-facing skills to ensure successful project delivery and satisfaction. What s in It for You? Collaborate with a global, cross-functional team. Contribute to the success of an award-winning EDM platform. Opportunity to work on cutting-edge technologies like automation, GenAI, and cloud platforms. Mentor and grow a high-performing team. Qualification : Strong background in data governance and quality management, with familiarity with key market data providers such as Bloomberg, Reuters, and SIX.

Job Title: Business Development Manager (Hotels) Location: Noida Company: EaseMyTrip.com Experience Required: 3 to 8 years Employment Type: Full-Time About the Role: We are looking for a dynamic Business Development Manager (Hotels) to join our growing team at EaseMyTrip. This role is pivotal in expanding and optimizing our hotel partnerships in the Delhi region. The ideal candidate will have strong negotiation abilities, strategic insight into the hospitality sector, and a proven track record of driving revenue growth through effective partner management. Interview Process: HR Round Final Round with Operations Team Key Responsibilities: Strategic Partner Acquisition: Identify, approach, and onboard new hotel partners in the Delhi region to expand our portfolio. Contract Negotiation: Lead contract discussions with hotels to secure the best possible pricing, inventory, and terms. Performance Optimization: Monitor partner performance and provide strategic recommendations to enhance occupancy and revenue. Market Analysis: Track competitor activity and market trends to stay ahead in offerings and pricing strategies. Stakeholder Communication: Serve as the primary point of contact between hotel partners and internal teams, ensuring alignment and smooth operations. Partner Enablement: Provide training and ongoing support to hotel partners on the use of EaseMyTrip s platform and tools. Quality Assurance: Ensure hotel partners adhere to EaseMyTrip s quality and service standards. On-Site Visits: Conduct regular visits to partner hotels to strengthen relationships and gather ground-level insights. Revenue Growth: Drive partner success and mutual revenue growth through strategic planning and performance feedback. Reporting & Insights: Prepare detailed reports, performance dashboards, and insights to guide data-driven decisions. Preferred Candidate Profile: Education: MBA or equivalent from a recognized institution Experience: 3 5 years of experience in hotel contracting, business development, or B2B travel/hospitality sales Sector Knowledge: In-depth understanding of the hotel industry in Delhi/NCR Skills & Competencies: Strong negotiation and deal-closing skills Proficient in MS Excel and CRM tools Analytical thinker with sound market awareness Excellent communication and interpersonal skills Ability to adapt in a fast-paced, evolving market Team player with a collaborative mindset Join one of India s leading online travel platforms Contribute to high-impact projects in the travel-tech space Collaborate with a passionate, fast-moving team Competitive salary, growth opportunities, and travel perks

Job Title: Managed Services Enablement Executive Location: Noida, India Experience: 3 - 5 years Education: Bachelor s Degree in Computer Science, Engineering, or related field Role Overview We are looking for a motivated Enablement Executive to lead onboarding, training, and skill development initiatives for our Cloud Managed Services team. You will play a vital role in ensuring new and existing team members are equipped with the right knowledge, certifications, and skills to excel and grow within the organization. Key Responsibilities Onboarding and Induction Design and implement induction programs tailored to new joiners' levels. Coordinate and schedule onboarding sessions with relevant team members. Track and maintain onboarding progress for all new hires. Certification Management Maintain up-to-date certification records of the team. Develop and communicate certification plans aligned with team roles and company requirements. Skillset Matrix and Training Needs Analysis Maintain a comprehensive skillset matrix for the Managed Services team. Identify gaps and training needs for individuals and teams. Plan and organize targeted enablement programs and training sessions. Team Enablement and Upskilling Identify candidates for upskilling and advancement. Develop and execute enablement programs for current team members and freshers. Assign mentors and facilitate pre-assessments, training, hands-on experience, weekly reviews, post-assessments, and final evaluations. Ongoing Enablement and Training Programs Organize account-specific training and sessions on SOPs and escalated issues. Facilitate technical discussion forums ("Tech Chats"). Coordinate registration and participation tracking for relevant webinars and workshops. Reporting and MIS Prepare and share monthly progress reports on enablement activities at the department level. Skills & Qualifications Excellent spoken and written English communication skills. Proven team handling and coordination capabilities. Strong organizational and planning skills. Good working knowledge of Microsoft Office (Word, Excel, PowerPoint). Ability to work collaboratively with cross-functional teams and stakeholders. Education Bachelor s Degree in Computer Science, Engineering, or a related discipline. Join us to be a key driver of learning and development within a dynamic cloud services team! Qualification : Bachelors Degree in Computer Science, Engineering, or a related discipline.

Job Responsibilities Drive sales growth and team development through the creation of Enterprise strategy, sales management and strategic leadership. Develop and execute business development strategy and plan - both short and long term. Steer the organization through early opportunity identification & management, account & partnership engagement, project level engagement & execution. Responsible for company sales targets, growth in profits and expansion of markets revenue generation from Enterprise Sales vertical. Competitively engage with all the business touch points including engaging with powerful strategic Enterprise departments, agencies and large business aggregators. Put in place Strategies and plans to ensure 100% presence across all emerging business opportunities within the identified business verticals & also ensure that the company emerges Competitive and winning positions. Apply both strategic go-to-market models and more tactical approaches aimed at growing profitable Enterprise engagements and revenue base. Interact with all functional heads of the client company to understand their business processes / complexities for mapping appropriate IT solutions. Build a cohesive, productive team, leverage individual skills and collective talents for making winning proposals and associated business development efforts. Mentoring, designing sales training and incentive programs. Manage the sales teams for effective market penetration and revenue generation. Co-ordinate, lead, motivate and mobilise the company s Sales, Pre Sales, Marketing and Delivery teams. Skill Requirement Bachelor's or Master s degree in Engineering, IT, marketing, business, or a related field, preferably from premiere institute. 10+ years of experience in IT Sales- Enterprise Vertical dealing in IT SOLUTIONS comprising Software, Hardware, Networking, Security, Cloud, Data center. Must be Well connected with OEMs in Server Storage, Networking, Security and Cloud Domain. Must have Technical Understanding of Technology, IT products, Cloud, Data Center, SI, Web Hosting, cloud migrations, deployment. Proven hands-on experience on any cloud platform GCP, AWS, AZURE, IBM, ORACLE. Deep understanding of Cloud Technologies (Cloud computing services). Passion for growing businesses. Excellent team handling and mentoring skill. Excellent communication skills. Strong decision-making and problem solving skills. Qualification : Bachelor's or Masters degree in Engineering, IT, marketing, business, or a related field, preferably from premiere institute.

About Adobe At Adobe, we're changing the world through digital experiences. We empower everyone from emerging artists to global brands with the tools they need to design and deliver exceptional digital experiences. Our passion lies in enabling people to create beautiful, powerful images, videos, and apps that transform how companies engage with customers across every screen. We re on a mission to hire the best talent and are committed to providing an exceptional employee experience where respect and equal opportunity are at the forefront. We believe great ideas can come from anyone within the organization, and we re excited to see how you can contribute. Position Overview We are seeking a Senior Solution Consultant - India Public Sector to join our dynamic Solutions Consulting team based in Delhi NCR, India. This exciting role offers the opportunity to solve complex problems for Indian government and public sector clients, helping drive their digital transformation and innovation. You will be instrumental in identifying, building, and closing large-scale opportunities in collaboration with the Public Sector Business Lead. What You ll Do Become a Trusted Advisor: Understand the unique challenges and buying processes of public sector customers, offering insightful solutions. Develop & Present Solutions: Transform customer visions into actionable, high-quality solutions tailored to Adobe s capabilities. Align Technical Solutions: Ensure that technical demonstrations are aligned with the business goals and key metrics of government and public sector clients. Deep Sector Knowledge: Maintain a strong understanding of the evolving Indian government and public sector landscape to drive business outcomes. Collaborative Approach: Work closely with the Public Sector Business Lead and other teams to deliver compelling technical solutions. Deliver Compelling Presentations: Create transformative solutions and effectively articulate value, ensuring Adobe s core creative ethos is upheld. Strategic Leadership: Lead pre-sales activities, including discovery, sales presentations, demonstrations, and RFP responses for government and public sector entities. Key Responsibilities Partnering for Success: Collaborate with the Public Sector Business Lead to define strategy, vision, and technical solutions for government opportunities. Drive Technical Ecosystem: Own the alignment of Adobe technology to customer needs, ensuring seamless execution of large-scale public sector projects. Sales Goal Ownership: Coordinate deliverables to ensure that sales objectives are met and exceeded. Risk & Strategy Analysis: Provide insightful risk analysis and consult on structural updates to ensure alignment with business goals. Skills & Qualifications Proven Track Record: Significant experience in selling and delivering solutions for government and public sector entities. Comprehensive Adobe Knowledge: Strong understanding of Adobe s digital experience and digital media solutions. Team Collaboration: Ability to lead and manage extended teams, including partners and customers, to drive results. RFP Expertise: Expertise in crafting and defending successful RFPs and strategies. Presentation Skills: Proficient in building and delivering compelling presentations tailored to a variety of stakeholders, including bureaucrats and partners. Problem-Solving Ability: Strong critical thinking skills and ability to resolve complex challenges. Customer-Centric Approach: A proactive, self-managed professional dedicated to providing exceptional customer support and driving solutions forward. Adobe is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We value diversity and do not discriminate based on gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristics.

IT Security Manager General Purpose: Security leader with a background in AWS and cloud Security. A successful candidate will have excellent written and verbal skills, be organized, and have expert level skills in the field of IT and Cloud Security. You will help define and enforce our security policies and procedures. You must have demonstrable experience and skills in Cloud based security and have managed and built successful security operations in the past. You must be capable of leading from the front lines, this position requires both hands on technical experience as well as management skills. Reporting to the Director of Information Technology, you will be responsible for architecting and implementing our IT Security policies. Job Status: Full Time Essential Duties & Responsibilities: Provide leadership and technology vision to the IT Security team Perform internal Security Audits Participate in external Security Audits Document, implement and monitor adherence to IT security standards Assess and improve security metrics Work on improving security tools and operations Monitor and manage IDS, vulnerability scanning & assessments Work as DPO (Data Privacy Officer) for the company Create awareness in the company on Security, Privacy and compliance requirements Ensure security and privacy training for staff involved in data processing Conducting security and privacy audits to ensure compliance and address potential issues proactively Serving as the point of contact between the company and clients for privacy controls Log aggregation and analysis Manage Anti-Virus Address security and data breach related issues and incidents Minimum Requirements: CISSP, Security+ or equivalent certification 10+ years of Cyber Security experience 5+ years of IT management experience 5+ years of AWS experience 3+ years of experience with Identity & Access Management tools 10+ years of Linux & Windows Security administration Experience with managing Cloud and Container Security Experience with Network and Application penetration testing Experience with Vulnerability scanners, IDS and IPS deployment and monitoring Experience with SIEM tools Experience in developing, documenting and implementing security standards Experience with Security Automation and Orchestration tools Experience with Incident Response & Management, Vulnerability Management, Patch Management Experience managing security operations and teams Ensure Customer Satisfaction Ensure success and be accountable for individual product/project Accountable for Quality of the product/project and deliverables Drive Continual improvement programs to bring organization efficiencies process, tools, skills etc. Represent as appropriate in Inspections and Audits (External and Internal) and drive action plans to closure Ensure deep dive conduct of RCAs and ensure CAPAs to closure Ensure a metrics driven organization Additional Qualifications: Experience with Datadog or equivalent monitoring tools (Logz.io, Splunk, Nagios, SumLogic) Experience with practices such as Change Management and Configuration Management Experience with Infrastructure as Code and tools such as Chef, Ansible, Puppet Experience hardening Operating Systems and Applications (Centos, RHEL, Ubuntu, Windows) Endpoint security management Experience working in GxP environments Experience with practices such as Change Management and Configuration Management

We are looking for a Senior IP Analyst/ IP Lead for our Service Operations team to join our IP Search Team in Noida. This is an excellent opportunity to work with Fortune 100 clients, supporting them through various phases of IP lifecycle management. The selected team member will engage in several projects, including Prior Art Searching (Patentability, Validity, Invalidity), Evidence of Use, and Freedom to Operate searches, specifically within the wireless communication domain or mechanical engineering domain. About You experience, education, skills, and accomplishments Work experience: Minimum 2 years of experience in IP Patent Search Bachelor s degree/master s degree/PhD in Wireless/Telecommunication domain / Computer Science/Mechanical Engineering Preferred if able to perform Patentability, State of Art, EOU, Freedom to operate, and Invalidity searches Knowledge of Intellectual Property (IP) fundamentals and US Patent laws Proficiency in MS Excel, MS Word, MS PowerPoint, and other tools that may be required for day-to-day work Capable of working on individual projects as well as in a team environment Self-starter, meticulous with strong analytical and problem-solving skills It would be great if you also had . . . PhD in Electronics and communication or any related field Standard essentiality analysis expertise Knowledge in AI/ML/SEP/Audio Video Codec Knowledge in IC Engines, Automobiles, and HVAC & Refrigeration IP and/or telecom related certifications Knowledge of CN and EP patent laws Preparing reports by performing various patent searches and technical analyses to support clients End-to-end ownership of work products and effective project communication with relevant stakeholders Adhering to internal and external project time schedules Updating technical skills proactively in upcoming technologies being widely used across the industry Adherence to organizational policies Quality Assurance - Adherence and compliance to set quality standards ensuring customer requirements are met in full About the Team The team of 200+ colleagues all reporting to the Senior Manager and Director primarily working on search projects on several technologies. This team helps customers based out of the US, India, and UK. . Hours of Work This is a full-time role requiring 40 working hours per week based out of Noida, India (IST). Work Mode-Hybrid At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Qualification : Bachelors degree/masters degree/PhD in Wireless/Telecommunication domain / Computer Science/Mechanical Engineering

General Purpose: We are looking for a visionary engineer to join our development team. The successful candidate will be responsible for managing the team, responsible for developing and managing the Engineering process. In this role, the hands-on Software Development Manager will be called upon to analyse problems, suggest, and assess multiple alternative solutions. Essential Duties & Responsibilities Manage a team of professionals to design and develop database systems. Provide guidance to the database team on database structures and features. Create standard procedures to enhance the scalability and performance of existing database architecture. Troubleshoot complex database issues in an accurate and timely manner. Supervise installation, migration, and upgrade of databases. Ensure that the database solution is developed according to business requirements. Prepare reports on database scalability and capacity planning as needed. Identify and resolve database issues related to performance and capacity. Oversee day-to-day activities of the database team. Develop best practices for performance and operational efficiency. Ensure database management and maintenance tasks are performed effectively. Conduct training programs for staff on database development and maintenance procedures. Provide regular updates to management on database project status. Implement agile processes and metrics to ensure that the engineering organization is exceptionally efficient and focused, and that the product is market ready. Recruit and develop a world-class development team, utilize external resources to drive important initiatives Stay updated with new database technologies and analyse such technologies to bring into the scope of existing infrastructure. Strong Linux/Unix experience Minimum Requirements Over 7+ years of experience in Product development Experience of data warehouse system design, development, and testing 5+ years of experience in leading and organizational skills Strong knowledge of Oracle database Extensive Knowledge of Oracle Argus Excellent communication and customer interfacing skills Experience in successful delivery of multiple products on time and with Quality Preferred Qualifications BTech / MTech Travel Expectations 0-10% Qualification : BTech / MTech

Responsibilities: Project Ownership & Delivery: Own the complete delivery of assigned projects, ensuring they meet quality, scope, and timeline requirements. Manage multiple projects with a team size of 5-8 members, overseeing the entire project lifecycle. Track and manage project requirements and ensure successful implementation across different project phases. Stakeholder Management & Risk Analysis: Participate in business meetings with functional and delivery heads. Review contracts, assess risks, and perform risk mitigation exercises. Keep management informed of risks and mitigation strategies throughout the project. Planning & Process Compliance: Develop Software Development Plans, Configuration Management Plans, and Project Plans to guide project execution. Ensure adherence to process and system compliance throughout the project's lifecycle. Escalation & Issue Management: Handle escalations efficiently, whether internal or external, to maintain project timelines and quality. Team Coaching & Mentoring: Provide leadership by coaching and mentoring project team members. Offer necessary support to team members, ensuring that their professional growth is aligned with project goals. Conduct performance appraisals and counseling sessions for team members. Training & Development: Identify training needs (both technical and managerial) within the team. Implement necessary training programs to improve the team s capabilities. Quality Assurance: Ensure that the project complies with Newgen Quality Systems and Procedures to maintain high standards of delivery. Desired Profile: Education & Experience: B.E/B. Tech in Computer Science, Information Technology, or MCA (or an equivalent degree). A M. Tech is preferred. 4-8 years of relevant industry experience with a focus on development projects across various domains. Technical Skills: Proficiency in Core Java, JSP, Servlets, EJB, and Oracle/SQL. Good knowledge of SOAP/REST API, Multithreading, Web Application concepts, programming/logic writing, and data structures. Experience with database concepts, including table management, stored procedures, functions, queries, primary/unique keys, joins, referential integrity, normalization, and performance tuning. Understanding of system integration issues and configurable solution design. Industry Knowledge: Experience in banking retail loans and MSB (Managed Service Business) is an advantage. Project & Stakeholder Management: Ability to gather, analyze, and draw logical conclusions from project data. Strong stakeholder management skills and the ability to balance customer requests with team resources. People Management Skills: Proven ability to manage a team, handle performance and disciplinary issues, and deal with employee grievances. Experience in training, mentoring, motivating, and leading a team to success. Well-versed in attrition management and case handling. Travel Flexibility: Willingness to travel for short-term and long-term assignments within India or internationally, including client sites.

Job Description: We are seeking a dynamic and result-oriented trainee to join our team. The ideal candidate should have 0-1 year of experience, exceptional communication skills, a strong sales orientation, and the ability to thrive in a fast-paced environment. While comprehensive training on product knowledge and sales strategies will be provided, a solid foundation in digital marketing concepts is desirable. Key Responsibilities: Identify and develop new business opportunities in the digital marketing services sector. Build and maintain relationships with potential clients through proactive outreach and networking. Understand client needs and objectives to tailor digital marketing solutions that meet their requirements. Achieve and exceed sales targets through effective lead generation, prospecting, and closing strategies. Collaborate with internal teams to ensure seamless execution and delivery of digital marketing services. Stay updated on industry trends, competitor activities, and market developments to identify opportunities for growth. Requirements: Bachelor's degree in Marketing, Business Administration, or a related field. 0-1 year of experience in sales, preferably in digital marketing or related services. Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Ability to work independently as well as part of a team. Knowledge of digital marketing concepts such as SEO, SEM, social media marketing, etc., is a plus. Willingness to work in US shift timings and from the office in Noida, Sector 63. Benefits: . Opportunity for professional growth and career advancement in a dynamic industry. Collaborative and supportive work environment, certified as the best place to work. Health insurance coverage and other benefits as per company policies. Qualification : Bachelor's degree in Marketing, Business Administration, or a related field.