Customer Visits Jobs in Bengaluru

Position Title: Field Executive Collections Location: Bangalore Overview: We are looking for a proactive and results-oriented Field Executive Collections to manage the end-to-end loan process, ensure compliance, and handle customer interactions. This role requires strong interpersonal skills, a keen eye for documentation accuracy, and the ability to multitask across sales, credit, and collections functions. Key Responsibilities: Efficiently manage the loan process from log-in to disbursement, resolving any operational bottlenecks Conduct regular follow-ups with customers and merchants to ensure timely execution and support Visit existing merchants and customers to collect feedback and assess satisfaction Analyze and identify high-risk customers/merchants/distributors, and escalate concerns to the central team Ensure thorough and accurate documentation for all loan applications Monitor compliance with company policies and lending procedures Prepare and maintain Daily and Monthly MIS reports for review and audit Requirements & Skills: Strong communication skills in English and Hindi; proficiency in the regional language is highly preferred Experience in field operations, especially in collections, sales, or credit functions Ability to multitask and manage responsibilities across various operational areas Comfortable with customer visits and fieldwork, including addressing concerns and onboarding new merchants Knowledge of financial products, especially loan documentation and verification processes High attention to detail to ensure complete and accurate data across customer files Ability to confidently present product features and explain benefits to customers and merchants

Technical Project Manager Department: CoR Support Location: Bangalore About Acqueon: Acqueon is a leader in conversational engagement software, empowering customer-centric brands to proactively connect with consumers across voice, messaging, and email. Leveraging AI-driven technology, data platforms, and predictive models, we help over 200 global enterprises maximize every customer interaction improving sales, enhancing service, boosting collections, and fostering customer loyalty. At Acqueon, we re driven by a bold vision: to create friction-free, delightful, and referral-worthy customer experiences. Role Overview: We re seeking an experienced and dynamic Technical Project Manager to lead the successful deployment of Acqueon s solutions across enterprise clients. You will manage the full project lifecycle from discovery to go-live collaborating closely with cross-functional teams and ensuring timely, high-quality delivery of our customer engagement products. This role is remote-first but may occasionally require on-site visits to client locations. Key Responsibilities: Lead end-to-end management of Acqueon product implementation projects for enterprise clients. Guide and mentor a team of 2 4 implementation engineers through all project phases. Create, maintain, and monitor detailed project plans, identifying milestones, deliverables, dependencies, and timelines. Proactively identify, assess, and mitigate project risks and issues. Act as the primary liaison between the client, internal stakeholders, and technical teams. Drive internal and external communications, ensuring clarity and alignment at all project stages. Facilitate project status meetings, distribute meeting notes, and track action items. Build and maintain long-term client relationships, ensuring satisfaction post-deployment. Own the post-implementation relationship, advocating for the client and supporting ongoing success. Required Qualifications & Experience: 7+ years of experience managing complex technical projects, preferably in B2B SaaS or enterprise technology environments. Proven experience in client-facing roles, particularly in customer onboarding, implementation, or professional services. Ability to translate complex technical concepts into clear, actionable insights for stakeholders. Experience working with cross-functional, remote, and global teams including follow-the-sun support models. Familiarity with contact center technologies, CRM platforms, or communication APIs is a plus. Strong organizational and problem-solving skills, with a track record of on-time delivery. Excellent verbal and written communication skills; ability to communicate effectively with stakeholders at all levels. Hands-on experience with tools such as JIRA, Confluence, Trello, Asana, or MS Project. Preferred Experience: Experience working in growth-stage startups and scaling implementation/support functions. Background in managing Tier-1 support teams or technical escalations. Technical understanding of web-based applications, APIs, and enterprise software integration. Willingness to work in a 24/7 support model, including coordination with international clients and teams. Key Attributes for Success: Proactive and self-driven, with a get-it-done attitude. Able to multitask and prioritize in fast-paced environments. Passionate about customer success and delivering impactful outcomes. Adaptable leadership style and cultural awareness in working with global teams. Calm under pressure with a strong sense of ownership and accountability. If you're ready to make a significant impact in a high-growth, AI-driven environment and help shape the future of customer engagement, we d love to hear from you.

Application Engineer Grinding Machines Location: Bangalore Employment Type: Full Time Experience Required: 5+ Years About Us Phillips Machine Tools is India s leading machine tool solution provider, offering cutting-edge technologies, automation systems, and engineering services to a wide range of industries. As we continue to grow, we are looking for a highly skilled Application Engineer Grinding Machines to join our expanding Applications Team. Role Overview In this role, you will leverage your expertise in grinding technologies to deliver advanced technical solutions, optimize manufacturing processes, and provide training and post-installation support to customers. You will play a critical role in ensuring high-precision machining and customer satisfaction. Key Responsibilities Apply hands-on expertise in Surface, Cylindrical, Centerless, and Tool & Cutter Grinding machines. Program, set up, and optimize CNC grinding machines for precision, productivity, and repeatability. Analyze customer component drawings to recommend appropriate machines, tools, and grinding processes. Conduct component prove-outs and validation on recommended machines. Deliver technical training for customers and internal teams on grinding operations, programming, and maintenance. Diagnose and resolve application and accuracy-related issues across grinding platforms. Collaborate with sales and service teams to support both pre-sales assessments and post-sales execution. Travel extensively for customer site visits, installations, and technical support. Candidate Profile Diploma/Degree in Mechanical or Production Engineering (or equivalent). Minimum 5 years of hands-on experience with grinding machine operations and applications. Strong working knowledge of CNC programming (Siemens, Fanuc, etc.). Proficient in reading and interpreting complex engineering drawings and specifications. Excellent communication, analytical, and troubleshooting skills. Open to frequent travel across India for on-site customer support. Collaborate with top global machine tool brands. Learn from and work alongside industry-leading experts. Thrive in a dynamic, high-growth environment with continuous learning. Enjoy competitive compensation, travel perks, and growth opportunities. Qualification : Diploma/Degree in Mechanical or Production Engineering (or equivalent)

Spare Parts Manager Crushing & Screening Location: Bangalore Experience: Minimum 5 years in the crusher industry Industry Type: Engineering & Construction Education: BE / Diploma in Mechanical Engineering Role Category: After-Sales Service & Repair Job Description We are seeking a skilled and dynamic Spare Parts Manager with strong domain expertise in the Crushing & Screening industry. The ideal candidate will be responsible for managing spare parts sales, product support, customer service, and warehouse coordination, ensuring smooth after-sales operations and customer satisfaction. Key Responsibilities Drive sales of spare parts specifically for crushing and screening equipment. Understand technical specifications and customer requirements to offer the right parts solutions. Coordinate service repairs and timely delivery of parts in collaboration with internal teams. Conduct regular visits to existing and prospective customers to identify and convert sales opportunities. Respond promptly to customer feedback and parts inquiries, ensuring a high level of customer satisfaction. Monitor and follow up on payment collections in alignment with sales and delivery commitments. Collaborate with service teams to fulfill customer requirements efficiently. Build and maintain strong relationships with customers and internal stakeholders. Required Skills & Experience Strong technical knowledge of crushing and heavy equipment parts. Proven track record in spare parts sales and after-sales support within the crushing industry. Proficient in MS Office, ERP systems, and sales reporting tools. Excellent communication skills in English, Hindi, and at least one regional language. Good mechanical aptitude and ability to understand equipment diagrams and parts manuals. Willingness to travel extensively across India to support business growth. Ability to lead, guide, and mentor service and internal sales teams. Preferred Candidate Self-motivated and target-driven with a customer-first approach. Strong negotiation, relationship management, and problem-solving skills. Organized and proactive in managing multiple priorities and customer expectations. Qualification : BE / Diploma in Mechanical Engineering

Sales Aggregate Crushing & Screening Location: Bangalore Experience: 5 20 years Education: BE / Diploma in Mechanical Engineering Job Type: Full-Time Job Overview We are seeking a highly motivated and experienced Sales Executive specializing in Crushing & Screening Equipment. The ideal candidate will play a key role in driving sales and rentals within the heavy construction equipment sector, meeting company sales goals, and expanding customer relationships. This role involves significant collaboration with various departments and a deep understanding of the technical aspects of crushing and screening products. Key Responsibilities Sales & Business Development: Specialize in selling crushing, screening, and other heavy construction equipment. Achieve sales and rental targets, aligning with company budget and profit goals. Cultivate and maintain strong vendor relationships to support business growth. Target and develop relationships with key customers within the heavy construction equipment industry. Develop and execute specific marketing strategies to generate leads and drive sales. Customer Interaction & Technical Expertise: Deliver detailed technical presentations to customers, explaining product specifications and benefits. Prepare comprehensive proposals, cost estimations, and quotations for customers. Follow up regularly with customers to close deals and finalize sales. Gather customer feedback on products and services, contributing to market insights and the rollout of new products or marketing initiatives. Collaboration & Coordination: Work closely with relevant internal teams and the corporate office to ensure smooth sales processes. Coordinate with various departments to ensure timely delivery and customer satisfaction. Required Skills & Experience 5 20 years of experience in sales of heavy equipment, preferably in the crushing & screening industry. Strong knowledge of aggregate crushing and screening machinery. Self-motivated, results-driven, and able to work independently to meet deadlines. Excellent communication, organizational, and presentation skills, with fluency in English, Hindi, and at least one regional language. Ability to travel frequently across the region to meet clients and attend site visits. Preferred Candidate Profile Experience in the crushing industry is highly preferred. Strong technical background and the ability to understand and explain complex product features to customers. Ability to manage multiple accounts and priorities effectively. Qualification : BE / Diploma in Mechanical Engineering

Position: Area Sales Manager Location: Bangalore Experience: 4 to 12 years Education: B.Tech/BE/MBA Role Overview We are looking for a dynamic and results-driven Area Sales Manager to lead our regional sales initiatives. The ideal candidate will be responsible for expanding the dealer/customer base, driving sales volume, and achieving market share targets. This role requires strong planning, team leadership, and market insight to optimize performance across assigned territories. Key Responsibilities Sales & Target Management Achieve and exceed sales volume targets and market share goals for the assigned region. Set performance goals for the sales team and ensure consistent tracking and delivery. Identify and unlock new market opportunities and customer segments. Team & Dealer Management Lead and support sales representatives to drive performance across territories. Conduct regular team meetings, performance reviews, and territory analysis. Ensure dealership staff are aligned with company goals and have access to quality enablers (tools, training, materials). Channel & Inventory Oversight Develop and nurture channel partner relationships including distributors and dealers. Monitor inventory levels, ensure availability of stock, and manage returns effectively. Coordinate with dealers for accurate and timely forecasting. Market Development & Promotion Plan and execute sales promotional activities in collaboration with marketing. Work closely with financers and insurance partners to support market growth. Analyze dealership performance and implement corrective actions when needed. Feedback & Compliance Act as a communication bridge between dealerships and corporate functions. Ensure adherence to company policies, initiatives, and brand standards. Gather and relay market intelligence, including competitor activities and regulatory updates, to the Regional Sales Manager (RSM) and Head Office. Customer Engagement Visit key customers to gather feedback, understand expectations, and resolve escalations. Maintain a strong customer-centric approach to build loyalty and trust. Key Skills & Competencies Strong customer focus with problem-solving ability Proven track record in sales planning, target achievement, and territory management Ability to motivate teams and manage performance Proficient in conducting reviews, providing feedback, and driving improvement Strategic thinking with strong communication and interpersonal skills Opportunity to lead high-impact regional sales initiatives Work in a dynamic, fast-paced, and performance-driven environment Contribute to the growth of a strong and expanding brand Apply now and be part of a forward-thinking organization. Qualification : B.Tech/BE/MBA

Position: Assistant Manager Account Management Location: Bangalore Experience: 5 8 years Education: Any Graduate Experience Required: 5 8 years of total experience in the service industry, with a minimum of 3 years in people management and customer service roles. Role Purpose: To ensure seamless claims processing for customers by managing a team of helpdesk personnel, including implants, semi-implants, account managers, and the document pickup team. The role also ensures a high standard of customer satisfaction and process compliance. Key Responsibilities: Team Oversight & Operations: Ensure scheduled customer visits by team members are carried out as planned. Monitor daily activities and performance, especially volume of documents collected. Review customer queries and the quality of responses from team members. Support team in handling and resolving customer escalations. Reporting & Claims Coordination: Review team reports and take necessary actions, including claims coordination. Collaborate with the front-end team to ensure timely and accurate claim registration. Analyze claims data dumps and take corrective actions such as addressing IRs, reopening claims, or resolving dummy entries. People Management & Coaching: Conduct regular one-on-one reviews with team members to address concerns and streamline processes. Guide team through customer escalations and process complexities. Drive improvement based on low CSAT/DSAT scores by identifying and addressing process or communication gaps. Stakeholder Collaboration: Liaise with internal and external stakeholders to address client-specific needs, such as helpdesk support or wellness activities. Work closely with regional and cross-functional teams to deliver on client expectations. Continuous Improvement: Analyze customer feedback to drive service improvements. Identify opportunities to improve customer interactions, documentation processes, and service delivery. Key Outcomes for Success: High customer satisfaction (CSAT) Timely resolution of customer issues as per SLA Successful client renewals Skills & Competencies: Technical: Strong understanding of service processes and claims workflows Proficient in MS Office (Excel, Word, PowerPoint) Behavioral: Problem-solving mindset Strong active listening and communication skills Proven people management abilities Client-oriented with a focus on service excellence Qualification : Any Graduate

Job Title: Business Development Executive / Manager Location: Bengaluru No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat Pvt. Ltd. is a leading innovator in smart home automation solutions, committed to enhancing the comfort, convenience, and security of modern homes. Our portfolio includes a wide range of wired (KNX) and wireless (Wi-Fi, Zigbee) smart systems that simplify daily living and elevate the user experience. We re passionate about transforming spaces into intelligent, connected environments. Position Overview We are looking for an ambitious and tech-savvy Business Development Executive / Manager to expand our presence in the growing home automation market. The ideal candidate should have proven experience in sales, client engagement, and smart home technology, with a strong focus on KNX and wireless systems. You will play a critical role in driving revenue, building partnerships, and delivering tailored automation solutions to a premium clientele. Key Responsibilities Market Research & Strategy Identify trends, customer needs, and business opportunities within the home automation segment. Analyze market data, customer feedback, and competitor offerings to shape effective go-to-market strategies. Lead Generation & Prospecting Generate leads through client site visits, referrals, online platforms, and networking with architects, builders, contractors, interior designers, and consultants. Qualify prospects by assessing their needs, project scope, and budget alignment. Client Engagement & Relationship Building Build strong, long-lasting relationships with clients and key stakeholders in the industry. Understand customer pain points and provide tailored automation solutions, ensuring a high level of satisfaction. Sales Presentations & Proposals Conduct in-depth product demonstrations showcasing KNX and wireless automation systems. Prepare customized proposals, quotes, and contracts that align with client requirements and business goals. Sales Pipeline & Coordination Manage and track the entire sales cycle from lead to closure ensuring timely follow-ups and accurate reporting. Work closely with the technical and project teams to ensure smooth project execution and post-sale support. Business Growth & Market Expansion Identify cross-selling and upselling opportunities through existing client networks. Drive revenue growth by executing sales strategies to meet and exceed monthly, quarterly, and yearly targets. Qualifications & Skills Must-Have: Bachelor s degree in Business, Marketing, Engineering, or related field. Minimum 1+ years of experience in home automation and 2+ years of total work experience. In-depth knowledge of KNX, Wi-Fi, Zigbee and smart home technologies. Strong communication, negotiation, and presentation skills. Comfortable with local travel (10+ client visits/week). Proficient in CRM tools, Microsoft Office, and sales platforms. Commitment to a minimum 2-year tenure. Good-to-Have: Strong professional network with architects, interior designers, and builders. Skilled in closing deals and handling objections. Team-oriented mindset with the ability to align with marketing, technical, and customer service teams. Awareness of emerging trends in smart home and building automation sectors. If you're a motivated professional ready to shape the future of smart living and work in a high-impact role, EBSL Automat welcomes you to join our team and grow with us. Qualification : Bachelors degree in Business, Marketing, Engineering, or related field.

Vice President (VP), Product Management Tableau | Bangalore, India Full-Time | Product Management | Salesforce Lead Product Innovation for Tableau s Analytics Portfolio & Drive Customer Success Salesforce is seeking a visionary Vice President of Product Management for our Tableau product portfolio. In this strategic leadership role, you will own the end-to-end product lifecycle, driving innovation, execution, and customer value across Tableau s analytics and AI-driven offerings. As the India site leader for Product Management, you ll foster a collaborative, customer-centric product culture while partnering closely with global teams, sales, marketing, and engineering to accelerate growth and deliver next-generation analytics experiences. What You ll Do Lead and scale a high-performing team of product managers across Hyderabad and Bangalore, guiding the full product lifecycle from market research and vision setting to agile execution and go-to-market enablement Define and drive the Agentforce product strategy, leveraging Salesforce AI & automation capabilities to deliver autonomous, agentic analytics that enhance decision-making and user productivity Act as the India product management site leader, aligning regional efforts with global Tableau and Salesforce Analytics strategies to build a cohesive product culture Collaborate with cross-functional leaders, including engineering and sales, to foster innovation, increase velocity, and improve product quality Champion customer-focused product design by translating feedback and use cases into actionable, measurable solutions Build strategic customer relationships to validate concepts, gather insights, and ensure customer success Stay ahead of industry trends in analytics, BI, AI, and data platforms to drive competitive differentiation and identify new opportunities Deliver compelling product narratives and demos to internal teams, customers, and executives, clearly articulating Tableau s value proposition Promote a culture of experimentation and data-driven decision making using A/B testing, telemetry, and user research Mentor and develop emerging product leaders, fostering growth in product thinking, technical expertise, and leadership What You ll Bring 15+ years of product management experience, ideally in Analytics, Data, or AI-driven software products Proven ability to lead and inspire global, cross-functional product teams from inception through scale Strong people leadership skills, with a track record of building creative, collaborative teams and aligning performance with business goals Exceptional organizational, analytical, and communication skills, with experience in senior business discussions Willingness to travel regularly between Hyderabad and Bangalore, plus biannual visits to the US Deep passion for building customer-centric products and mentoring future product leaders Experience driving product vision and roadmap in complex, fast-paced environments Work at the forefront of analytics innovation with Tableau and Salesforce AI Be a key leader in a fast-growing product organization with significant impact on global strategy Thrive in a culture driven by collaboration, mentorship, and Salesforce s core values Access world-class learning, leadership coaching, and career development opportunities Competitive compensation and comprehensive benefits

Job Title: Sales Executive IT & Digital Marketing Location: Bengaluru Experience Required: 1-3 years Job Type: Full-time Job Overview We are looking for a dynamic and results-oriented Sales Executive to join our IT and Digital Marketing team in Bengaluru. The ideal candidate will possess a strong understanding of both technology and digital marketing solutions, alongside excellent sales and business development skills. In this role, you will drive new business opportunities, build strong client relationships, and collaborate with our technical and marketing teams to deliver tailored solutions that meet client needs. Key Responsibilities Lead Generation & Prospecting: Identify and generate new business opportunities through cold calling, email outreach, and networking. Sales Pipeline Management: Develop and manage a sales pipeline using CRM tools, tracking leads from initial contact through to deal closure. Client Meetings & Presentations: Conduct client meetings to present and pitch IT and digital marketing solutions, tailoring proposals to meet client-specific challenges. Market Research: Perform market research and competitor analysis to identify trends, opportunities, and new business avenues within the IT and digital marketing sectors. Collaborative Strategy: Work closely with the technical and marketing teams to ensure solutions align with client needs and guarantee seamless execution of projects. Client Visits: Travel to various client locations within Bengaluru and surrounding areas to build relationships, understand needs, and present our services. Regular travel is essential. Negotiation & Closing: Negotiate pricing, terms, and contracts with prospective clients to close deals and achieve set revenue targets. Account Management: Build and maintain long-term client relationships, ensuring customer satisfaction and identifying opportunities for cross-selling and up-selling additional services. Key Skills & Expertise Technical Knowledge: Basic understanding of IT solutions and digital marketing practices (SEO, SEM, social media, etc.). Sales Expertise: Proven track record of achieving or surpassing sales targets, with strong negotiation and closing skills. Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. Client Management: Strong interpersonal and relationship-building skills to ensure long-term partnerships with clients. Analytical Skills: Ability to analyze sales data, market trends, and customer feedback to refine business strategies. Self-Starter: Highly motivated and proactive, able to work independently and thrive in a fast-paced environment. Marketing Tools: Familiarity with marketing automation tools (e.g., HubSpot, Marketo) and CRM platforms. B2B & B2C Sales: Experience in both B2B and B2C sales environments. Social Media & Content Management: Knowledge of social media marketing, content management, and digital marketing strategies. Qualifications Education: Any Graduate. Experience: 1-3 years of experience in business development, sales, or account management, ideally in IT services or digital marketing. Work in an innovative, fast-paced environment with ample growth opportunities. Collaborate with a talented team in the IT and digital marketing fields. Competitive salary and benefits package. Opportunity to work with cutting-edge technologies and solutions. Qualification : Any Graduate.

About Intugine Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favorite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep. Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies. Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimize dwell time and detention costs. Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few. Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO. To know more, visit the website: https://www.intugine.com Responsibilities: Design and set up processes to improve the overall efficiency of the team. Collaborate with the technical team to set up or configure Intugine s software platform as per customers requirements and troubleshoot technical issues raised by customers. Research and analysis of Intugine's new products and design a process for their implementation. Conduct demos and training sessions for the customers. Conduct frequent checks to ensure system robustness. Requirements: Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. Basic excel skills are an advantage. Previous experience in operations will also be positively considered.

Job Title: Techno-Functional Consultant ERP Solutions Location: Bengaluru, India Company: Wipro Limited Experience: Relevant experience in ERP implementations, support, and solutioning Company Overview Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on our promise to help customers, colleagues, and communities thrive in an ever-changing world. For more information, visit www.wipro.com. Role Purpose The purpose of this role is to provide end-to-end ERP solutions and act as a bridge between technology and business functions to ensure successful solution delivery for clients. Key Responsibilities 1. Techno-Functional Solutioning and Delivery Act as the link between project teams and support teams by leveraging techno-functional expertise. Manage the entire process lifecycle for new business implementation projects from requirement gathering to integration, configuration, and production deployment. Assess feasibility of new change requests and provide optimal solutions along with clear timelines. Provide techno-functional support for new business implementations, including building solutions from scratch. Support solutioning teams across architecture design, coding, testing, and implementation. Apply both functional design and technical design/architecture for ERP systems. Customize, modify, localize, and integrate systems through coding, testing, and deployment. Translate business processes and requirements into effective ERP solutions. Ensure all code aligns with development standards and implementation methodology. Offer ongoing product support and maintenance, resolving day-to-day technical issues. Develop and deploy automation tools/solutions to drive process optimization and efficiency. Act as the liaison between functional and technical teams, offering solutioning and advisory support. Assist the on-site project manager with status updates, change management, and off-site support coordination. 2. Skill Development and Competency Building Stay up-to-date by clearing Wipro internal exams and certifications. Participate in relevant trainings and seminars to enhance functional and technical expertise. Contribute to Wipro s knowledge base by writing papers, articles, and case studies, and publishing them on internal platforms. Performance Parameters No. Parameter Measure 1 Contribution to customer projects Quality, SLA adherence, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalations, CSAT score 2 Process Automation Process optimization, reduction in process steps, reduction in ticket volume 3 Skill Upgradation Number of trainings & certifications completed, number of papers/articles published per quarter What We Offer At Wipro, we are building a modern, purpose-driven organization an end-to-end digital transformation partner with bold ambitions for ourselves and our clients. We believe in the power of reinvention whether it s your career, your skills, or the way we work. As the world evolves, so do we. We explicitly encourage applications from people with disabilities and are committed to fostering an inclusive workplace.

Job Title: Cash Application Analyst Job Summary We are looking for an experienced Cash Application Analyst to manage and optimize the cash application process at our tech company, which operates on a usage-based billing model. The ideal candidate will ensure the accurate and timely application of customer payments to invoices, contribute to efficient cash flow management, and collaborate with key stakeholders to enhance processes. This role requires a meticulous professional with strong analytical skills, experience in high-volume cash application environments, and an ability to navigate in a fast-paced environment. This position will be catering to the US (EST) timezone. The Impact You Will Have Oversee the daily cash application process, ensuring customer payments are accurately and promptly applied to invoices. Monitor and reconcile incoming payments across multiple payment channels, including ACH, wire transfers, credit card transactions, and checks. Collaborate closely with the billing and collections teams to resolve discrepancies and support seamless end-to-end cash management. Develop and implement cash application policies and procedures that align with the unique aspects of a usage-based billing system. Identify and address payment discrepancies, customer account issues, and unapplied cash, facilitating timely resolutions. Maintain and update comprehensive documentation of cash application processes and customer payment records. Generate reports on cash application metrics, providing actionable insights to senior finance leadership. Participate in system enhancements and software implementations to improve cash application automation and efficiency. Liaise with the customer support team to handle customer inquiries related to payments and account reconciliations. Drive continuous process improvements and leverage technology to enhance accuracy, reduce processing times, and streamline operations. Ensure compliance with company policies and relevant financial regulations. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 4 years of experience in cash application, accounts receivable, or related financial operations. Strong understanding of usage-based billing models and associated financial processes. Excellent attention to detail and problem-solving skills. Proficiency with ERP systems and payment processing platforms; experience with NetSuite and Salesforce is a plus. Strong analytical skills with the ability to interpret data and generate reports. Effective communication and interpersonal skills for collaboration with cross-functional teams. Operate in a fast-paced environment with tight deadlines. Ability to adapt to evolving business needs and drive change management. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

Job Title: Senior Revenue Operations Analyst Job Summary We are seeking an experienced Senior Revenue Operations Analyst to join our team. You will support the daily Order to Cash operations supporting the global revenue accounting operations and revenue close process. You will play an essential role in data integrity; ensuring all customer, opportunity, and subscription information is accurate and reportable. You will partner with other teams to create and promote a scalable order to cash process. This will be the first hire for the site! The Impact You Will Have Analyze signed contracts and completed orders for completeness, accuracy, and compliance with company bookings and revenue recognition guidelines. Partner with Sales, Deal Desk, Renewals, Collections, Legal, and Revenue teams to develop expertise in order-to-cash policies and procedures. Create and maintain detailed records in our ERP and billing platform to support billing, commissions, forecasting, and revenue recognition processes, adhering to internal service level agreements. Generate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunities. Execute month-end accounting and reporting activities, ensuring timely and accurate financial close processes. Document controls and procedures for both new and existing business models to maintain compliance and operational excellence. Manage special projects as assigned, delivering accurate and timely results. Provide audit support for both control and substantive testing, ensuring compliance with internal and external requirements. Collaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as needed. Proactively identify areas for process optimization, recommending and implementing best practices for efficiency and scalability. Ensure data integrity and accuracy within financial systems by performing regular reviews and audits. Partner with the finance transformation, IT, and engineering teams to streamline revenue operations processes. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 6 years of revenue operational accounting experience. Strong accounting background with experience in revenue operational accounting and financial close processes. Strong understanding of usage-based billing models and associated financial processes. Proficiency with ERP systems and payment processing platforms; experience with a global ERP such as NetSuite and Salesforce is required. High level of analytical skills with the ability to interpret large datasets, generate reports, and perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets). Effective communication and interpersonal skills for collaboration with cross-functional teams. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

Job Title: Usage Manager Job Summary We are seeking an experienced Usage Manager to join our team. You will support the daily Order to Cash operations by helping lead the global revenue accounting operations and revenue close process. You will play an essential role in data integrity; ensuring all customer usage information is accurately reportable. You will partner with other teams to create and promote a scalable order to cash process. This is an individual contributor position, and will be the first hire in India! The Impact You Will Have Lead and manage a team of Revenue Operations Analysts, including performance management, coaching, and development. Manage escalations related to order-to-cash processes, ensuring timely resolution and communication with stakeholders. Monthly metrics highlighting performance against agreed SLAs and KPIs. Maintain and/or create detailed SOPs for all processes. Prepare proposed usage adjustments and credits, when applicable. Analyze usage for signed contracts with assurance to accuracy and compliance with company revenue recognition guidelines. Partner with Sales, Deal Desk, Billing, Engineering, IT, Legal, and Revenue Teams to develop expertise in order-to-cash policies and procedures specific to usage. Create and maintain detailed records in our ERP and billing platform NetSuite/Metronome to support billing, commissions, forecasting, sales, and revenue recognition processes, adhering to internal service level agreements. Generate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunities. Execute month-end accounting and reporting activities, ensuring timely and accurate financial close processes. Document controls and procedures for both new and existing business models to maintain compliance and operational excellence. Manage special projects as assigned, delivering accurate and timely results. Change management or SOPs with any system enhancements. Provide audit support for both control and substantive testing, ensuring compliance with internal and external requirements. Collaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as needed. Proactively identify areas for process optimization, recommending and implementing best practices for efficiency and scalability. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 8 years of revenue operational accounting experience, with demonstrated experience leading and managing teams. Strong understanding of usage-based billing models and associated financial processes. Proficiency with ERP systems and payment processing platforms; experience with a global ERP such as NetSuite and Salesforce is required. High level of analytical skills with the ability to interpret large datasets, generate reports, and perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets). Ability to adapt to evolving business needs and drive change management. Must be adaptive to change. Proven ability to manage team performance, provide constructive feedback, and foster a positive and productive team environment. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

Job Title: Data Engineer Job Summary As a Data Engineer in the IT team, you will work on various big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help business to get most value out of their data. The Impact You Will Have You will work on a variety of impactful Big Data projects which may include building reference architectures, how-to's and production grade MVPs. Work on implementing transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications. Work on architecture and design; bootstrap or implement strategic projects. What We Look For 7+ years experience with Big Data Technologies such as Apache Spark , Kafka, Cloud Native and Data Lakes. 4+ years of experience working on Big Data Architectures independently. Preferred experience working in the Databricks ecosystem. Comfortable writing code in either Python or Scala. Experience working across Cloud Platforms (GCP / AWS / Azure). Documentation and white-boarding skills. Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.

CSQ124R98 At Databricks, an Incident Manager utilizes their technical experience and resourcefulness to lead urgent customer situations to resolution. Responsible for managing frequent, high-quality updates to all internal and external stakeholders, Incident Managers advocate with engineering and leadership, on behalf of their customers, to ensure that escalations are handled with the appropriate level of urgency from stakeholders. The impact you will have: Drive critical customer escalations or widespread outages to conclusion and resolution. Escalate to on-call resources in support and engineering and establish checkpoint calls and action items to ensure that progress is made and status updates are delivered on time. Demonstrate cross-functional leadership while establishing ownership of escalations and outages. Compile and deliver frequent high-quality communications to internal and external stakeholders, including executive staff. Candidate should be comfortable creating concise and effective messaging that is tailored to a technical or executive audience with minimal assistance from others. Commence and lead war rooms while establishing other temporary communication channels as warranted for the duration of an outage. Ability to multi-task on several incidents and/or projects at once. Be a leader who identifies product and process improvements from every incident and submits necessary feedback for improvements. Participate in on-call rotations. What we look for: Minimum 8+ years of experience in customer support, support escalation and incident management is required. Excellent contextual interpretation and writing skill with an effective ability to summarize and communicate to technical and business audiences is required. Demonstrates strong ability to make timely decisions for both business and technical perspectives. Excellent analytical and troubleshooting skills are required. Candidate should be able to demonstrate technical excellence by applying engineering principles to solve complex problems. Hands-on experience developing any two or more of the following: Big Data, Hadoop, Spark, Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Hands-on experience in the performance tuning/troubleshooting of Spark-based applications at production scale. Proven and real-time experience in JVM and Memory Management techniques such as Garbage collection and Heap/Thread Dump Analysis is required. Working knowledge in Data Lakes and preferably on the SCD types use cases at production scale. Working and hands-on experience with any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server and MySQL Linux/Unix administration skills and hands-on experience with AWS or Azure or GCP is required. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

As a Manager of the Spark Technical Solutions team, you will lead & manage a team of Technical solution engineers and be responsible for driving deep dive technical solutions for any issues reported by Databricks customers. We expect the manager to resolve challenges with comprehensive technical and customer communication skills. You will assist our customers in their Databricks journey and provide them with the guidance, knowledge, and expertise that they need to realise value and achieve their strategic objectives using our products. The impact you will have: As a manager and member of the leadership team, you will be directly responsible for the management of Technical solution engineers, team leads and operations personnel Responsible for directly monitoring, reporting, and driving improvements to team-level metrics and KPIs, acting as an escalation point with customers and internal teams, and optimising and developing support processes and tools Responsible for working across multiple cross functional teams that include Engineering, product management, sales and customer success; manage Hiring, mentoring and onboarding new support engineers Regularly meet one-on-one with your direct reports, conducting annual reviews and career development discussions throughout the year Be a hands on manager to assist the team members in resolving issues related to Spark core internals, Spark SQL, Structured Streaming, Delta, Lakehouse and other databricks runtime features Manage and drive best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers; contribute in the development of tools/automation initiatives Own Engineering JIRA tickets and proactively work to bring quicker resolutions to customer reported issues; participate in creation of knowledge base articles Participate in weekend and weekday on-call rotation and run escalations during databricks runtime outages, incident situations, ability to multitask and plan day 2 day activities and provide escalated level of support for critical customer operational issues, etc What we look for: Min 10-12 years of experience in designing, building, testing, and maintaining Python/Java/Scala/Spark based applications in a typical project delivery and consulting environments with 4+ years working as a Manager 5+ years of hands-on experience in developing and leading any two or more of the Big Data, Hadoop, Spark,Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Spark experience is mandatory Hands on experience in the performance tuning/troubleshooting of Hive and Spark based applications at production scale. Real time experience in JVM and Memory Management techniques such as Garbage collections, Heap/Thread Dump Analysis is preferred Working and hands-on experience with Data lakes and any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL is preferred Hands-on experience with AWS or Azure or GCP is preferred Experience in implementing CI/CD, Monitoring/alerting for Production Systems Technical lead in design, implementation and support of large scale data and analytics solutions that are highly reliable, flexible, and scalable Experience in leading and managing end-to-end projects and have reported and escalated to top levels Experience in managing and leading teams in an organisation involving multiple reporting lines Strong written and verbal communication skills; very good analytical, organisational, multi-tasking skills About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

As a Senior Manager of the Spark Technical Solutions team, you will lead & manage a team of Technical Solution Engineers (Spark) and be responsible for driving deep dive technical solutions for any issues reported by Databricks customers. We expect the manager to resolve challenges with comprehensive technical and customer communication skills. You will assist our customers in their Databricks journey and provide them with the guidance, knowledge, and expertise that they need to realise value and achieve their strategic objectives using our products. The impact you will have: As a manager and member of the leadership team, you will be directly responsible for the management of Technical solution engineers, team leads and operations personnel Responsible for directly monitoring, reporting, and driving improvements to team-level metrics and KPIs, acting as an escalation point with customers and internal teams, and optimising and developing support processes and tools Responsible for working across multiple cross functional teams that include Engineering, product management, sales and customer success; manage Hiring, mentoring and onboarding new support engineers Regularly meet one-on-one with your direct reports, conducting annual reviews and career development discussions throughout the year Be a hands on manager to assist the team members in resolving issues related to Spark core internals, Spark SQL, Structured Streaming, Delta, Lakehouse and other databricks runtime features Manage and drive best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers; contribute in the development of tools/automation initiatives Own Engineering JIRA tickets and proactively work to bring quicker resolutions to customer reported issues; participate in creation of knowledge base articles Participate in weekend and weekday on-call rotation and run escalations during databricks runtime outages, incident situations, ability to multitask and plan day 2 day activities and provide escalated level of support for critical customer operational issues, etc What we look for: Min 10-12 years of experience in designing, building, testing, and maintaining Python/Java/Scala/Spark based applications in a typical project delivery and consulting environments with 4+ years working as a Manager 5+ years of hands-on experience in developing and leading any two or more of the Big Data, Hadoop, Spark,Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Big Data / Spark hands on-experience is mandatory Hands on experience in the performance tuning/troubleshooting of Hive and Spark based applications at production scale. Real time experience in JVM and Memory Management techniques such as Garbage collections, Heap/Thread Dump Analysis is preferred Working and hands-on experience with Data lakes and any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL is preferred Hands-on experience with AWS or Azure or GCP is preferred Experience in implementing CI/CD, Monitoring/alerting for Production Systems Technical lead in design, implementation and support of large scale data and analytics solutions that are highly reliable, flexible, and scalable Experience in leading and managing end-to-end projects and have reported and escalated to top levels Experience in managing and leading teams in an organisation involving multiple reporting lines About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 5 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes. Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features. Qualifications: Experience: Minimum of 5 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies. Technical Skills: A deep understanding of Databricks architecture and Apache Spark, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization. Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach. Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience. Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams. Education: Bachelor s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable. Preferred Skills: Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases. Familiarity with automation tools and CI/CD pipelines. Understanding of data governance and compliance requirements. Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company. Career Growth: Opportunities for professional development and career advancement. Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to pr...