CX Strategy Jobs in Bengaluru

Sales Lead - Mobility IoT Location: Bengaluru Job Type: Full-time Job Overview We are looking for a highly motivated and experienced Senior Sales Manager to lead our sales efforts in the mobility IoT domain. This role will focus on driving revenue growth, building strong relationships with key stakeholders, and expanding our footprint across the automotive and mobility ecosystems. The ideal candidate will have a proven track record in sales within the IoT or technology sector and a deep understanding of the mobility landscape. Key Responsibilities Sales Strategy & Market Expansion Develop and execute a comprehensive sales strategy to achieve revenue targets and drive business growth. Lead efforts to expand market presence by identifying new business opportunities and channels. Customer Acquisition & Relationship Management Identify and establish relationships with key decision-makers within OEMs and fleet operators. Lead negotiations and close high-value deals with key clients and partners. Develop strategies to maintain high customer retention and identify upselling opportunities. Team Leadership & Operations Manage and mentor a team of sales professionals, fostering a high-performance culture. Monitor sales performance, provide accurate forecasts, and report progress to senior management. Collaborate with product, marketing, and customer success teams to ensure alignment. Qualifications Experience: 7+ years of experience in sales, with a focus on IoT, technology, or mobility sectors. Proven Track Record: Demonstrated success in meeting or exceeding sales targets and driving revenue growth. Leadership: Experience in leading and managing a sales team with a results-driven culture. Industry Knowledge: Deep understanding of the mobility and automotive ecosystems and market dynamics. Tools Proficiency: Proficiency in CRM tools (e.g., Salesforce, Odoo) and sales analytics. Skills: Excellent communication, analytical problem-solving, and contract management skills. Preferred Qualifications Established network within the mobility or automotive industries. Familiarity with IoT technologies, telematics, and data solutions. Bachelor s degree in Business, Marketing, Engineering, or a related field; MBA is a plus. Competitive salary and performance-based incentives. Opportunities for professional growth and development. A dynamic and inclusive work environment with a market leader. Qualification : Bachelors degree in Business, Marketing, Engineering, or a related field; MBA is a plus

Manager / Senior Manager - Digital Marketing Location: Bengaluru Type: Full-Time Experience Required: 5 7 Years Role Overview: Vertical Performance Leadership We are seeking a results-driven Digital Marketing Leader to spearhead performance initiatives for a key business vertical. You will take full ownership of Paid Media strategy, driving high-impact campaigns across Google, Meta, and other performance channels to achieve aggressive growth targets. Technical Expertise & Tooling Platform Mastery: Paid Social: Expert-level management of Meta Ads (Facebook/Instagram), including complex setup and scaling. Search & Affiliates: Proficiency in Google Ads (SEM) and managing Affiliate networks. Analytics: Deep experience with Google Analytics and other attribution/tracking tools. Strategic & Analytical Skills: Data-Driven Strategy: Ability to extract insights from complex datasets and translate them into actionable growth strategies. Budget Management: Proven track record of budget allocation, expenditure tracking, and ROI optimization. Market Intelligence: Sharp focus on industry trends, privacy regulations, and emerging AdTech tools. Key Responsibilities Channel Ownership: Lead the full lifecycle of paid social and search channels from campaign architecture to daily optimization. Performance Reporting: Provide regular, high-level performance reports and insights to key organizational stakeholders. Cross-functional Alignment: Partner with Product, Tech, and Creative teams to ensure marketing efforts align with the broader product roadmap. Innovation: Conduct A/B testing and experimentation to keep campaigns "ahead of the curve" in a competitive landscape. The Ideal Profile 5 7 years of experience, ideally within a high-growth startup environment. Exceptional communication skills with the ability to represent the performance marketing function in cross-functional forums. A proactive problem-solver who thrives on measurable results and operational excellence.

AI Native Product Manager Location: Bengaluru Type: Full-Time Experience Required: 2+ Years in PM (with a B2C focus) Role Overview: Architecting the Future of AI We are seeking a visionary AI Native Product Manager to drive innovation within our core product suite. You will leverage deep expertise in LLMs, Generative AI, and AI Prompting to translate market trends and user needs into a cohesive, high-impact product strategy. This is a role for a "tinkerer" who understands the technical nuances of AI and the psychological drivers of B2C users. The Ideal Candidate Profile AI Specialization: Technical Fluency: Deep knowledge of Large Language Models (LLMs), Gen AI workflows, and advanced Prompt Engineering. Hands-on Tinkering: A genuine passion for AI advancements and a history of experimenting with cutting-edge AI tools. Product Leadership: Metrics Ownership: Proven track record of owning and successfully driving Head Metrics for a digital product. B2C Expertise: Essential experience in B2C product management, focusing on user behavior and retention. GTM Strategy: Experience with Product Launches and Go-to-Market (GTM) strategies is a significant advantage. Agile Mastery: Expert understanding of Agile methodologies and end-to-end product lifecycle management. Key Responsibilities Strategy & Discovery: Visionary Roadmap: Develop and adapt a clear product vision based on market analysis and evolving AI trends. Requirements Engineering: Translate stakeholder needs into precise product specs, user stories, and acceptance criteria. Execution & Growth: Cross-functional Leadership: Lead engineering, design, and marketing teams to ensure seamless execution of the roadmap. End-to-End Development: Manage scope, timelines, and resources to deliver high-quality AI-driven features. Launch & Iterate: Execute successful product launches and monitor post-launch performance to inform continuous improvements. Data-Driven Decisions: Use data analytics and user behavior insights to track KPIs and pivot strategies proactively. Core Competencies Communication: Ability to convey complex AI concepts to non-technical stakeholders clearly. Problem Solving: A proactive, hands-on approach to tackling the unique challenges of non-deterministic AI outputs. Quantitative Mindset: Comfortable with advanced analytics tools to validate product hypotheses.

Staff Engineer Solutions Automation (NMS/SMx) Location: Bangalore Type: Full-Time Experience Required: 12+ Years (QA Lead/Architect level) Role Overview: Strategic Quality Leadership We are seeking a Staff Engineer to lead Solutions Test Automation for our next-generation Network Management System (SMx). This is a high-impact, strategic role requiring a deep mastery of networking protocols and modern GUI automation. You will drive complex automation projects, mentor junior engineers, and integrate AI-driven tools to redefine our testing methodologies and product reliability. Technical & Domain Expertise Networking & Fiber Optics: L2/L3 Protocols: Strong understanding of OSPF, BGP, ISIS, VLAN, and VRF. Protocol Mastery: Expert knowledge of Ethernet, TCP/IP, and SNMP. Telecom Infrastructure: Experience with fiber optics technology such as GPON and XGSPON is a significant advantage. Automation Stack: Frameworks: Proficiency in Robot Framework, PYART, and Playwright. GUI & API Testing: Extensive experience developing automated tests for complex enterprise GUI applications. Programming: Strong Python proficiency for script and framework development. DevOps Integration: Ability to integrate automated suites into CI/CD pipelines (Jenkins, GitLab) using Docker/Kubernetes. Key Responsibilities Leadership & Mentorship: Team Guidance: Mentor junior engineers, conduct rigorous code reviews, and foster a culture of technical excellence. Project Ownership: Drive the full automation lifecycle from strategy and environment planning to execution and results analysis. Innovation & Quality: AI-Driven Testing: Incorporate AI/ML tools (self-healing tests, visual validation) to enhance efficiency. Scenario Design: Leverage domain expertise to design realistic network topologies and simulate complex customer use cases. Continuous Improvement: Propose and implement enhancements in tools and methodologies to increase test coverage and reliability. Qualifications & Preferred Skills Experience: 12+ years in QA/Test Automation with a track record in progressively responsible leadership roles. Education: Bachelor s or Master s in Computer Science, Telecommunications, or a related field. Certifications (Preferred): CCNA, CCNP, or ISTQB Advanced Test Manager. Industry Context: Prior experience with NMS/EMS products (e.g., Calix AXOS, Cisco Prime) or OSS/BSS systems is a major plus. Soft Skills for Success Communication: Ability to explain complex technical networking concepts to non-technical stakeholders. Proactiveness: Staying updated on the latest industry trends and experimenting with new tools. Collaboration: A team player comfortable working in a hybrid environment with global teams. Qualification : Bachelors or Masters in Computer Science, Telecommunications, or a related field

Technical Manager Location: Bengaluru Hiring is still weighed down by outdated processes manual screening, unconscious bias, and heavy administrative overhead. Talview is changing that with GenAI-powered hiring and assessment platforms that make recruitment faster, fairer, and scalable. We help organizations focus on what truly matters: finding exceptional people. Our AI Products Alvy: The world s first AI Proctoring Agent for intelligent global exam monitoring. Ivy: A conversational AI Interviewer transforming first-round screenings. Impact: 10M+ assessments delivered across 120+ countries for global enterprises. The Role We re looking for a Technical Manager who thrives at the intersection of technical depth, architectural ownership, and people leadership. You will lead high-performing engineering teams, guide complex architectural decisions, and partner with product leadership to deliver enterprise-grade, AI-driven products. What You ll Do Lead & Mentor: Guide frontend, backend, and QA engineers to deliver high-impact features. Architectural Evolution: Ensure performance, scalability, security, and resilience across platforms. Product Strategy: Partner with Product and Design to translate business needs into technical roadmaps. Engineering Excellence: Set standards for code quality, testing, CI/CD, and observability. Talent Development: Conduct 1:1s, provide feedback, and coach engineers through career progression. Requirements Experience: 8+ years in software development with 2+ years in engineering leadership. Tech Stack: Strong full-stack background in JavaScript/TypeScript, React, Node.js, Java, or Python. Cloud & API: Hands-on experience with AWS, Azure, or GCP and REST/GraphQL APIs. Architecture: Deep understanding of microservices, system design, and distributed systems. Databases: Proficiency in SQL and NoSQL environments. Bonus Points Experience building and scaling SaaS products. Practical understanding of AI/ML concepts and applications. Experience with AI-assisted coding tools (Cursor, Windsurf, Codex, etc.). Our Culture: The 5Cs We are driven by Collaboration, Commitment, Credence (trust), Customer-centricity, and Candor. We ship quality, trust each other, and communicate openly. What You Get Competitive compensation and best-in-class hardware/software. Work-Life Balance: 5-day work week with flexibility. Perks: Fully stocked pantry, gourmet coffee, monthly team lunches, and annual offsites. Growth: Accelerated career growth in a fast-scaling product organization.

Business Finance Location: Bengaluru Department: Finance Employment Type: Full-Time About Dozee Dozee Health AI is a pioneer in AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). Headquartered in Bengaluru, Dozee is India s #1 RPM company, transforming healthcare delivery at scale. Trusted by leading healthcare providers across India, the USA, and Africa, Dozee s solutions continuously monitor patients, detect early signs of clinical deterioration, and enable timely interventions. Role Overview We are looking for a high-impact Business Finance professional to partner closely with business leaders and drive financial discipline, strategic decision-making, and sustainable growth. This role offers a unique opportunity to work at the intersection of finance, strategy, and healthcare innovation in a fast-growing AI health-tech company. Key Responsibilities Business Partnership & Strategic Decision Support Partner with Sales, Operations, and cross-functional teams to drive commercial success and financial discipline. Lead pricing strategy, customer-level profitability analysis, and financial modelling for new products and services. Evaluate business cases for expansion, partnerships, and large strategic deals. Participate in strategic discussions, providing financial insights and risk assessment. FP&A, Budgeting & Reporting Lead the annual operating plan and rolling forecasts in collaboration with functional leaders. Track performance against budgets, prepare variance analysis, and identify risks. Own monthly and quarterly management reporting, including key financial and operational KPIs. Revenue & Cost Optimisation Monitor and improve gross margins, unit economics, and CAC/LTV metrics. Drive initiatives to optimize costs, improve working capital, and support EBITDA targets. Identify opportunities for automation and process improvements in tracking. Requirements Experience & Qualifications 2 4 years of relevant experience in Business Finance, FP&A, or Commercial Finance. CA (Qualified/Semi-qualified), MBA, or CFA preferred. Skills Strong analytical, financial modelling, and stakeholder management skills. Proficiency in Excel, Google Sheets, and BI tools. Experience with pricing and margin analysis in a SaaS or recurring revenue environment is a plus. Personal Attributes Business-oriented, proactive, and detail-focused. Comfortable working in a fast-paced, evolving environment. Why Join Dozee Be part of a mission-driven company transforming healthcare with AI. Opportunity to influence strategic decisions in a high-growth Series A+ organization. Collaborative culture with a strong focus on innovation and impact. Qualification : CA (Qualified/Semi-qualified), MBA, or CFA preferred

Senior Product Manager Location: Bengaluru Department: Product Product Employment Type: Full-Time About Dozee Dozee Health AI is India s leading provider of AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). With a mission to save lives through connected healthcare, Dozee s solutions continuously monitor patients, offering early warnings of clinical deterioration to enable timely interventions. Trusted by hospitals in India, the USA, and Africa, Dozee is transforming patient safety and care, improving outcomes, and reducing healthcare costs. Role Overview As a Senior Product Manager, you will lead the product roadmap and strategy for Dozee s portfolio, including both devices and software applications. You will be responsible for driving product innovation, defining solutions, and ensuring the delivery of products that meet customer needs. This role involves deep cross-functional collaboration to drive successful product launches and customer satisfaction. Key Responsibilities Product Strategy & Roadmap Own and lead the product roadmap, balancing short-term goals with long-term vision. Champion the voice of the customer by deeply understanding their needs and pain points. Work with design/UX teams to define solutions, user interfaces, and workflows that enhance the user experience. Product Development & Execution Translate customer requirements into detailed product specifications. Collaborate with engineering teams to ensure timely delivery of high-quality products. Define and monitor business metrics and OKRs to track success and impact. Cross-Functional Collaboration Align product strategy with business objectives alongside sales, marketing, and service teams. Drive customer success through seamless product experiences and support strategies. Assist in creating marketing materials, including product demos and documentation. Market Research & Competitive Analysis Evaluate market opportunities and perform competitive analysis to identify growth areas. Conduct research to ensure products are differentiated and aligned with global customer demands. Team Leadership & Mentorship Lead and mentor a team of Product Managers, providing guidance, coaching, and support for professional growth. Requirements Experience & Qualifications 5-7 years of experience in Product Management, preferably in healthcare or technology sectors. Proven experience in launching and scaling B2B products. Strong communication skills and the ability to influence cross-functional teams. Experience leading and developing teams to deliver successful outcomes. Skills Ability to think strategically and tactically. Data-driven decision-making with a focus on actionable insights. Expertise in product management tools such as JIRA and Asana. Familiarity with Business Intelligence (BI) tools is a plus. Why Join Dozee Pioneer AI-powered solutions that are saving lives and transforming healthcare. Lead strategy alongside industry experts in a fast-paced, innovative environment. Collaborate with top healthcare providers on a global scale.

Talent Acquisition Partner Sales & Pre-Sales Location: Bangalore Job Category: Talent Acquisition Job Schedule: Full-Time Role Overview We are seeking an experienced Talent Acquisition Partner to manage high-volume and critical hiring for Sales and Pre-Sales Engineer roles. The ideal candidate is a proactive recruiter with deep knowledge of the competitive sales talent market, capable of building and managing a strong candidate pipeline from scratch within tight timelines. Key Responsibilities End-to-End Recruitment: Own the full lifecycle for Sales and Pre-Sales roles, including screening, coordination, and offer negotiation. Sourcing Strategy: Proactively source candidates through networking, referrals, events, and direct outreach. Stakeholder Partnership: Partner closely with hiring managers to provide pipeline insights, hiring recommendations, and regular updates. Candidate Experience: Ensure a professional and positive experience for all candidates throughout the process. Compliance: Maintain high standards of ATS documentation and process compliance. Required Skills & Experience Professional Background: 7 10 years of hands-on experience recruiting Sales and Pre-Sales Engineer talent. Stakeholder Management: Proven ability to influence hiring managers and manage expectations in fast-paced environments. Operational Excellence: High attention to detail with the ability to prioritize urgent business needs. Communication: Excellent verbal and written skills with a focus on diplomacy and professionalism. Tools: Proficient with Applicant Tracking Systems (ATS) and modern recruitment tools. Contract Details Duration: 6 months (extendable based on performance and business needs). Availability: Immediate or short notice preferred.

Associate Project Manager Experience: 1 4 years Location: Bangalore Employment Type: Full-Time About Kapture CX Kapture CX is a leading AI-powered SaaS platform that helps enterprises automate and enhance customer experience. Headquartered in Bangalore, we operate globally across India, USA, UAE, Singapore, Philippines, and Indonesia. Role Overview We are seeking an Associate Project Manager to oversee the end-to-end delivery of CRM and ticketing platform implementations. You will manage projects from initiation to completion, ensuring timely delivery, budget adherence, and alignment with business objectives. Key Responsibilities Project Lifecycle: Manage end-to-end CRM implementation projects for multiple clients, ensuring business requirements are translated into technology solutions. Documentation: Develop and maintain critical project assets including BRD, SOW, project plans, and resource plans. Risk Management: Monitor progress, identify risks, and implement mitigation strategies while reviewing deliverables for quality and consistency. Stakeholder Management: Communicate status updates and production issues to stakeholders; interact with clients to manage expectations. Cross-functional Coordination: Lead resource management and collaborate with both technical and non-technical teams for seamless execution. Requirements Experience: 1 5 years managing software implementation projects (CRM, ERP, or ServiceDesk preferred). Education: B.E./B.Tech. in Computer Science or a related engineering field is preferred. Technical Skills: Proficiency with Jira and a basic understanding of APIs and technology integrations. Certifications: PMP, CSM, or PRINCE2 certifications are a significant advantage. Soft Skills: Exceptional planning, estimating, and relationship-building skills with a strong techno-functional mindset. Qualification : B.E./B.Tech. in Computer Science or a related engineering field is preferred

Position: Head of Strategy and Finance Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is a cross-border neo-bank empowering global citizens, migrants, and nomads to access financial products and credit seamlessly across countries. By leveraging home-country credit scores, Zolve provides financial freedom to pursue ambitions without geographical constraints. Our offerings include checking accounts, credit cards, remittances, insurance, and loans. As we expand across geographies, product lines, and customer segments, we are seeking a dynamic Head of Strategy and Finance to shape the company s financial vision and strategic roadmap. Role Overview The Head of Strategic Finance will operate at the intersection of finance, strategy, and operations, ensuring **capital efficiency, profitability, and data-driven growth**. This leadership role partners closely with founders and the executive team to balance immediate execution with long-term strategic initiatives in a fast-growing, global fintech environment. Key Responsibilities Financial Planning & Analysis (FP&A) Lead **budgeting, forecasting, and scenario modeling** to provide actionable insights for business decisions. Monitor **unit economics, ROI, and profitability** in collaboration with product, growth, and business teams. Strategy & Business Leadership Lead strategic projects, including new product evaluations, **cross-border expansion, investments, and potential M&A opportunities**. Provide **data-driven recommendations** to guide operational and strategic initiatives. Investor Relations & Governance Manage relationships with investors and provide clear, **insightful board reporting**. Translate complex financial data into coherent narratives for stakeholders. Team Leadership & Development Build, mentor, and lead a **high-performing finance and strategy team**. Foster a culture of **analytical rigor, ownership, and collaboration** across functions. Compliance & Risk Management Ensure timely statutory, internal, and audit compliance across entities. Maintain operational agility while adhering to regulatory requirements. Qualifications Education: CA / CPA / MBA (preferably from a Tier-1 institute). Experience: **10 15 years post-qualification** in strategic finance, FP&A, or similar roles. Experience in **fintech, cross-border banking, or high-growth startups** is highly desirable. Proven expertise in **financial leadership, strategic planning, capital management, and investor relations**. Hands-on experience with **fundraising, M&A, or cross-border financial operations** is a strong advantage. Skills & Competencies: Strong **analytical, communication, and leadership skills**. Comfortable operating in a **fast-paced, cross-geography environment**. Ability to balance **long-term strategic vision with short-term execution demands**. Qualification : CA / CPA / MBA (preferably from a Tier-1 institute)

Senior Executive - Finance (Controllership) Location: Bengaluru Employment Type: Full-time About Us Exotel is a leading provider of AI-powered transformation solutions, enabling enterprises to optimize customer engagement and experience. With over 20 billion annual conversations across omnichannel, voice, agents, and bots, we serve more than 7,000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education. Customer expectations are constantly evolving, and businesses are balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as a transformative partner, offering an AI-powered communication platform to help businesses address all these challenges. About the Role We are looking for a Chartered Accountant (CA) to join our Controllership team, who will be responsible for managing accounting, compliance, reporting, and audit functions. This is an exciting opportunity to gain full-spectrum exposure to controllership within a fast-paced, product-driven environment. Key Responsibilities End-to-End Accounting: Manage accounting processes under Indian GAAP and Ind AS, ensuring financial accuracy and compliance. Month-End Close & Reporting: Handle the month-end close process, perform reconciliations, and provide detailed financial reports. Revenue Recognition: Ensure proper recognition of SaaS subscriptions and usage billing in line with accounting standards. Audit & Compliance: Support audit activities and statutory compliance (e.g., GST, TDS, Companies Act). Process Controls: Maintain internal controls, proper documentation, and process hygiene across various entities. Budgeting & Forecasting: Assist in budgeting, forecasting, and variance analysis to support business decision-making. Efficiency Improvements: Drive process automation and improvements to enhance the overall efficiency within the finance team. Qualifications: CA Inter, B.Com (Hons), or MBA in Finance. Experience: Solid understanding of accounting standards and financial reporting. Hands-on experience with revenue recognition and working in SaaS or product-led environments is a plus. Skills: Strong attention to detail, ownership, and analytical mindset. Proficiency in Excel (advanced level preferred). Familiarity with ERP or accounting tools (e.g., SAP, Tally, QuickBooks) is a plus. Exposure: Gain full-spectrum exposure to controllership in a scaling SaaS company, and develop a deep understanding of financial processes in a high-growth environment. Growth Path: Opportunities to progress into roles in Controllership, FP&A, or Business Finance as you continue to grow with us. Innovation: Join a company at the forefront of AI-powered communication solutions, with a mission to drive transformation in customer engagement. If you are a detail-oriented, analytical professional looking to build your career in controllership and gain exposure to a growing SaaS company, apply now! We are excited to have someone with your expertise join our dynamic team. Qualification : CA Inter, B.Com (Hons), or MBA in Finance

Position: Customer Experience Training Manager Location: Bengaluru Experience: 4 to 10 years Education: B.Tech / B.E. / MBA Role Overview We are seeking an experienced and passionate Customer Experience Training Manager to lead the delivery of impactful training programs across our dealer network. This role focuses on enhancing customer satisfaction by elevating soft skills, reinforcing Kia values, and closing service delivery gaps through hands-on, on-the-job training (OJT). You will play a key role in shaping the customer journey at the dealership level. Key Responsibilities Training Delivery & Execution Plan and conduct On-the-Job Training (OJT) programs for Sales & Service teams at Kia dealerships. Deliver soft skills and customer etiquette training, including refresher sessions. Conduct need-based training in response to customer complaints or service gaps. Promote and instill Kia values and behaviors across the dealership network. Training Needs Analysis & Planning Assess training needs in collaboration with regional field teams. Identify knowledge and behavior gaps based on customer feedback and operational data. Develop customized training plans to address specific performance issues. Reporting & Performance Tracking Generate and circulate periodic training reports, dealer scorecards, and monthly review templates. Prepare regional review reports, MIS reports, and contribute to the Annual Business Plan. Track and monitor training effectiveness and its impact on customer satisfaction metrics. Cross-functional Coordination Collaborate with regional teams and dealership management to ensure smooth execution of training programs. Escalate and resolve issues in a timely manner to maintain training effectiveness and continuity. Additional Responsibilities Support with ad-hoc initiatives as assigned by the reporting manager. Continuously update content and training delivery methods to align with industry trends and customer expectations. Skills & Competencies Proven experience in training delivery and customer experience management Strong understanding of automobile sales & service processes (experience with dealerships is a plus) Excellent presentation, communication, and interpersonal skills Effective in participant engagement, with strong platform delivery skills Ability to analyze feedback, identify trends, and implement corrective actions Proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools Preferred Background 4 10 years of experience in training, customer experience, or automotive retail operations Prior work with automobile brands or dealerships is highly preferred Be part of a dynamic, forward-thinking organization where customer experience is at the heart of everything we do. Help shape a customer-first culture by empowering dealer teams through effective training and coaching. Apply now to lead the evolution of customer experience across our dealer network. Qualification : B.Tech / B.E. / MBA

Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field

Job Title: Talent Strategy & Acquisition Founder s Staff Location: Bengaluru Role Overview To invent a breakthrough product, you first need to invent the right team. New technology demands new skills skills that don t often exist in traditional talent pools built for legacy roles. This role is about redefining talent acquisition as an act of invention, discovering and attracting talent that invests in the company s future rather than just fulfilling old demand-driven roles. Key Responsibilities 1. Role Invention & Talent Discovery Identify and define emerging roles crucial for the company s growth, blending unique skill combinations tailored for a high-tech startup environment. Conduct deep industry and market research to understand evolving skill landscapes and organizational structures that cultivate such talent. Discover unconventional and emerging sources of talent across academia, startups, and industry innovators for both technical and non-technical roles. 2. Building & Nurturing Talent Pipelines Develop long-term talent pipelines by influencing industry and educational ecosystems to groom future-ready talent aligned with the company s needs. Leverage social capital, partnerships, and community networks to continuously source and develop relevant talent pools. Collaborate with academic institutions and industry bodies to co-create programs or initiatives that prepare candidates for startup environments. 3. Employer Branding & Candidate Experience Engineering Craft differentiated branding and communication strategies tailored to diverse talent segments, addressing biases related to trends, industries, culture, and experience. Design and engineer the candidate journey meticulously at every touchpoint, ensuring a compelling and authentic perception of the opportunity and the organization. Drive corporate and talent branding initiatives that resonate with target talent groups and amplify the company s unique value proposition. 4. Augmenting Founders & Strategic Acquisition Planning Partner closely with founders to strategize hiring plans aligned with business objectives and evolving product roadmaps. Conduct market research and competitive analysis to inform talent acquisition strategies for every critical role. Lead targeted talent discovery efforts, proactively sourcing candidates who fit the organization s culture and technical vision. 5. Campus Recruitment & Evaluation Design Understand behavioral patterns and challenges unique to campus hires pre- and post-joining. Design and implement structured, rigorous evaluation journeys that align with organizational values and role requirements. Establish partnerships with educational institutions to attract and onboard top-tier emerging talent. Skills & Experience Proven expertise in strategic talent acquisition, especially within high-tech startups or emerging technology sectors. Strong understanding of evolving industry skill demands, talent market dynamics, and unconventional sourcing channels. Experience in employer branding and crafting compelling candidate experiences for diverse talent pools. Ability to conduct deep market and competitive talent research to inform hiring strategies. Excellent stakeholder management skills, comfortable working directly with founders and leadership teams. Knowledge of campus recruitment processes, candidate evaluation methodologies, and behavioral assessment techniques. Preferred Qualifications Bachelor s or Master s degree in Human Resources, Business, Psychology, or related fields. Experience in building talent pipelines through partnerships with academia and industry. Track record of success in roles involving high-impact talent sourcing and employer branding. Familiarity with talent analytics, ATS tools, and recruitment marketing platforms. Qualification : Bachelors or Masters degree in Human Resources, Business, Psychology, or related fields.

Director Customer Support Location: Bangalore, India About MaxVal Since 2004, MaxVal has been a pioneer in IP services, focusing on efficiency, cost-effectiveness, and continuous improvement through metrics-driven processes. We were early adopters of tech-enabled IP solutions and now serve over 600 clients worldwide. With a team of 725+ IP and technology experts, MaxVal continuously innovates to deliver outstanding customer and employee success. Job Summary We are seeking a dynamic and experienced Director/Senior Director of Customer Support to lead our dedicated support team. This role is critical in driving exceptional customer experiences post-production, managing issue resolution, system performance, escalations, and customer satisfaction. You will also develop and implement proactive customer engagement strategies to nurture long-term, trusted relationships with key clients. Key Responsibilities Leadership and Team Management Lead, mentor, and develop a high-performing customer support team. Establish and refine support processes and best practices. Ensure achievement of performance metrics and SLAs. Collaborate with leadership to align customer support strategies with business goals. Foster a culture of innovation and continuous improvement by evaluating new tools and methodologies. Customer Support Operations Oversee timely resolution of customer issues and service requests. Act as the escalation point for complex and critical issues. Manage escalated tickets and ensure professional handling of client concerns. Implement Root Cause Analysis (RCA) to prevent recurring problems. Maintain high customer satisfaction through prompt and effective support. Customer Engagement Conduct regular customer meetings to monitor system health and gather feedback. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients. Identify potential risks and improvement opportunities proactively. Build and sustain strong relationships with key stakeholders. Operational Excellence Define and monitor KPIs to measure support team performance. Continuously optimize support workflows and processes. Partner with Product, Sales, and Implementation teams for seamless customer journeys. Manage post-production support transitions efficiently. Implement and maintain support and development tools (e.g., JIRA, automation tools). Ensure compliance with data security standards and internal policies. Strategic Planning Develop and execute long-term strategies for customer support aligned with MaxVal s vision. Stay informed on industry trends and best practices to enhance support capabilities. Provide actionable insights to senior management based on customer feedback and support metrics. Requirements Bachelor s degree in Computer Science, IT, or related field; advanced degree preferred. Minimum 10 years of experience in customer support or related fields in technology companies. At least 5 years in leadership roles managing customer support teams. Proven experience supporting software products and technology services; Salesforce experience is a plus. Strong understanding of Intellectual Property management solutions preferred. Exceptional leadership, communication, and interpersonal skills. Ability to manage multiple priorities in fast-paced environments. Strong analytical and problem-solving skills. Customer-centric mindset dedicated to delivering excellent service. Qualification : Bachelors degree in Computer Science, IT, or related field; advanced degree preferred.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Job Title: Lead Go-To-Market (GTM) Strategy Location: Bangalore, India Company: Glance An InMobi Group Company About Glance Founded in 2019, Glance is a pioneering consumer technology company operating disruptive digital platforms including Glance, Roposo, and Nostra. Our flagship Glance Lock Screen powers over 400 million smartphones worldwide, delivering personalized content without the need for searching or downloading apps. Roposo revolutionizes live video experiences with immersive creator-led content, while Nostra stands as the largest gaming platform across India and Southeast Asia, offering gamers engaging ways to discover, play, watch, learn, and compete. Headquartered in Singapore, Glance is an unconsolidated subsidiary of InMobi Group. At Glance, we encourage you to dream big, innovate boldly, and take ownership from day one. Work alongside highly skilled and passionate peers on mission-critical projects. Enjoy a culture that rewards autonomy, creativity, and collaboration, supported by wellness programs, tech tools, daily meals, gym access, and a family-friendly workspace welcoming your kids and pets. Role Overview As the Lead GTM Strategy, you will craft and execute monetization strategies for Glance Media offerings, serving as a Brand Solutions Specialist. You ll partner with clients to understand their business goals, challenges, and opportunities, aligning Glance s innovative media products to drive impactful marketing results. Key Responsibilities Collaborate with GTM, creative, and client solutions teams to identify mobile marketing challenges and opportunities for diverse client portfolios. Design tailored, effective solutions leveraging Glance Lock Screen Media offerings including Display, Video, Interactive Units plus Gaming and Content products, aligning with client objectives and addressing business and technical challenges. Conduct training workshops to articulate Glance Media and Content capabilities to brands and agencies. Partner closely with Sales, Marketing, and Client Services teams to ensure successful client engagements, leveraging insights and feedback loops. Develop compelling, research-driven presentations that combine data and creative storytelling. Empower Sales Managers with data-backed programs and product solutions aimed at driving business growth. Proven experience (4+ years) in content marketing, brand marketing, media planning, strategy, or digital advertising within dynamic environments. Creative, energetic self-starter with the ability to work independently and lead initiatives with minimal supervision. Proficiency in brand marketing frameworks and simplifying complex concepts into clear, actionable insights. Strong business acumen with the ability to quickly understand client needs and leverage market research effectively. Excellent communication skills both oral and written including brand storytelling and workshop facilitation. Comfortable managing projects across multiple teams, geographies, and strict timelines in a fast-paced setting. Required Qualifications 4+ years of professional experience in business solutioning, consulting, digital advertising, media planning, or pre-sales. Bachelor s degree required; MBA preferred. Location: Bangalore, India Take the lead in shaping groundbreaking GTM strategies with Glance. Apply now and join a visionary team transforming mobile consumer experiences! Qualification : Bachelors degree required; MBA preferred.

Job Title: AWS / Azure Architect Job Overview: We are seeking a skilled and experienced AWS / Azure Architect to join our team. This individual will be responsible for transforming customer business requirements into innovative, scalable solutions based on Java and other open-source technologies. You will lead architecture discussions, oversee the implementation of solutions, and provide technical guidance to development teams to ensure successful project execution. Key Responsibilities: Solution Design & Architecture: Translate business requirements into cutting-edge, efficient technical solutions using Java and open-source technologies. Lead the architectural discussions and design the overall solution framework, ensuring it aligns with business goals. Define development structures, standards, and best practices for solution implementation. Implementation & Guidance: Take a hands-on approach in the implementation of solutions, providing technical direction to implementation teams. Design and implement Continuous Integration / Deployment (CI/CD) pipelines. Develop and maintain technical documentation to ensure clarity and knowledge sharing. Pre-Sales Support: Participate in Request for Proposals (RFPs) and Proof of Concept (PoC) / Proof of Value (PoV) creation. Present and communicate architectural solutions effectively to prospects and clients, building confidence in the proposed solutions. Research & Development: Stay updated on the latest technological advancements in Java, open-source technologies, cloud computing, and microservices. Share new insights with the team and continuously improve the organization's technical capabilities. Technical Skills & Experience Required: Cloud Infrastructure & Architecture: 10-12 years of experience in designing and delivering enterprise-level solutions, with a focus on Java/Python technologies. 5-6 years of hands-on experience in architecting solutions on AWS and/or Azure. Expertise in cloud architecture, including hybrid infrastructures, multi-zone/cluster setups, and disaster recovery design. Core Technical Knowledge: Strong understanding of cloud design principles, including scalability, resiliency, and high availability. Extensive experience with database systems (SQL & NoSQL) and microservices architectures. Knowledge of key technologies like Docker, Kubernetes, and containerization concepts. Software Engineering & Development: Proficient in data structures, algorithms, design patterns, and application design methodologies. Expertise in developing and deploying RESTful web services, with a focus on performance and security. Familiarity with Test-Driven Development (TDD) and Behavior-Driven Development (BDD) practices, using tools like JUnit and TestNG. Cloud-Specific Expertise: In-depth knowledge of cloud platforms (AWS / Azure), including infrastructure setup, services, networking, security policies, and Kubernetes (EKS). Experience in deploying enterprise-level applications on cloud platforms, managing production environments, and optimizing performance. Preferred Qualifications: Hands-on experience with cloud-native application architectures. Familiarity with CI/CD pipeline setup and automation tools. Strong problem-solving abilities and the capability to mentor and lead cross-functional teams. What We Offer: The opportunity to work on cutting-edge cloud solutions for enterprise clients. A collaborative and dynamic work environment. Opportunities for career growth and continuous learning in the cloud computing space.

Customer Success Manager Location: Bengaluru Experience: 10+ Years About Saviynt Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time. Role Summary As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers post-implementation. Develop and maintain deep, trusted relationships with key stakeholders. Act as a customer advocate, gathering feedback and driving improvements. Subscription & Adoption Strategy Monitor customer health and proactively address adoption barriers. Manage the subscription renewal pipeline, ensuring high retention rates. Educate customers on new features and releases to drive adoption. Collaboration & Problem-Solving Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience. Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution. Lead customer meetings, track action items, and drive timely execution. Continuous Improvement & Growth Identify upsell and cross-sell opportunities to drive revenue expansion. Provide insights into product utilization trends and recommend improvements. Support process improvement initiatives to enhance customer success operations. What You Bring Bachelor s degree in Computer Science, Engineering, or a related field 10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate complex technical concepts into business-friendly language Proven ability to manage relationships and navigate challenging customer interactions Experience in fast-paced, high-growth SaaS environments Availability to engage with customers during North America hours Be part of a high-growth, industry-leading identity security company Work on cutting-edge IAM solutions that power global enterprises Collaborate with a passionate, customer-driven team Enjoy a dynamic, flexible, and inclusive work environment Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.