Data Center Operations Jobs in Gurgaon

Job Title: Senior Software Developer (SAP BusinessObjects) Location: Gurugram, India Job Type: Full-Time | Permanent About G+D For over 170 years, Giesecke+Devrient (G+D) has been a global leader in SecurityTech, delivering innovative solutions in Digital Security, Financial Platforms, and Currency Technology. We safeguard physical and digital currencies worldwide. Join us and help shape the future of secure payments and cash management. Role Summary As a Senior Software Developer (SAP BusinessObjects), you will design, develop, and test reports and dashboards for our Compass Cash Center product, which serves banks and cash-in-transit businesses globally. You will focus on SAP BusinessObjects data engineering, universe design, and report creation to provide actionable insights supporting cash management operations. You will collaborate closely with cross-site Scrum teams based in India and Germany. Key Responsibilities Design, implement, and test SAP BusinessObjects reports for cash management solutions. Develop and maintain data models and universe designs aligned with reporting requirements. Create custom Web Intelligence reports and interactive dashboards. Collaborate with stakeholders to gather and understand detailed reporting needs. Assist in effort estimation for new reports and enhancement projects. Troubleshoot and resolve report development and performance issues. Develop proof of concepts (PoCs) to validate reporting designs and assumptions. Provide user training and documentation for reporting tools and processes. Participate in continuous development process improvements. Required Skills & Qualifications Bachelor s degree in Computer Science or related field. 5+ years of experience developing reports using SAP Business Intelligence (SAP BO 4.x). Certification in Web Intelligence for Business Intelligence (BI) Analytics preferred. 2+ years of experience with RDBMS technologies (Oracle, SQL Server). Strong proficiency in SQL and experience with Java and .NET applications. Hands-on experience with SAP BO Administration and universe design. Familiarity with version control tools like Git and Azure DevOps. Excellent troubleshooting and debugging skills. Strong communication skills with experience in multicultural team environments. Our greatest asset is our people. We foster an inspiring and diverse workplace that values professionalism, human values, and continuous growth. Join our international team and help improve security for billions worldwide. Qualification : Bachelors degree in Computer Science or related field.

Quality Control Manager gTech Location: Gurugram, Haryana, India Minimum Qualifications Bachelor s degree in Business, Logistics, Operations, Engineering, or a related field or equivalent practical experience 5+ years of experience managing vendor teams and customer engagement 5+ years of experience with third-party logistics (3PL) relationships 5+ years of experience managing warehousing and supply chain operations Certification or coursework in Operations Six Sigma, COPC, LEAN, or similar methodologies Preferred Qualifications MBA or Master s degree 5+ years of experience using data analysis and business insights to guide strategic decisions Experience in data center logistics Proficiency in SQL and strong data analysis capabilities About the Role As a Quality Control Manager within Google s gTech Ads team, you will lead quality operations efforts that directly impact the customer experience and operational excellence across Google Ads support. Your role will focus on driving efficiency and accuracy in collaboration with vendor partners, operations teams, and product stakeholders. You will be responsible for aligning operational workflows with strategic business goals and ensuring scalable, high-impact solutions through data-driven insights and process optimization. You ll contribute to a dynamic, global support ecosystem that powers advertisers of all sizes from small businesses to global brands while shaping best-in-class customer support quality standards. Responsibilities Lead and improve quality operations with vendor partners, ensuring a frictionless customer experience Translate business and operational requirements into measurable quality outcomes Manage and evolve quality workflows in partnership with internal teams and cross-functional stakeholders Analyze market and business data, financial indicators, and performance trends to inform decision-making Navigate a matrixed, multicultural global environment with effective stakeholder engagement Provide feedback and insights to influence tools, automation, and roadmap decisions Balance business goals and customer needs to optimize performance and service impact Qualification : MBA or Masters degree

We re proud to offer an exceptional total rewards package, including bonuses, comprehensive healthcare, insurance benefits, retirement programs, wellness initiatives, and service and performance recognition awards. Plus, we offer various social and recreational activities tailored to each location. Job Description: Client Engineering Security Engineer The Client Engineering Security Engineer plays a crucial role in safeguarding our systems and infrastructure by identifying and addressing security vulnerabilities. This position requires a strong understanding of security best practices, identity and access management, and a proactive approach to threat detection and mitigation. Responsibilities: Security Management: Develop, implement, and oversee security policies and procedures for Azure, Entra ID, Office 365, and Active Directory. Incident Monitoring: Monitor security alerts and incidents to ensure quick identification and resolution. Security Assessments: Regularly conduct security assessments and audits to detect vulnerabilities and potential risks. Identity and Access Management: Manage identity solutions, implementing multi-factor authentication (MFA) and role-based access control (RBAC) to enforce least-privilege principles. Compliance and Governance: Ensure adherence to industry standards and maintain up-to-date documentation for security policies and incidents. Collaboration and Support: Collaborate with IT, DevOps, and other teams to embed security into development and deployment workflows. Additional Responsibilities: Provide guidance on complex issues, share expertise, and promote best practices across teams. What You ll Need: Experience: At least 8 years in IT, including 2+ years of infrastructure engineering or security experience with Office 365, Azure AD/Entra ID, and Active Directory. Education: Bachelor's degree in a technology-related field or equivalent work experience. Certifications: Expert-level certifications in relevant technology platforms are highly preferred. Technical Expertise: Experience in designing, implementing, supporting, and maintaining enterprise-scale IT solutions. Communication Skills: Excellent interpersonal, written, and verbal communication skills, with the ability to effectively present ideas both in-person and remotely. Problem-Solving: Strong troubleshooting and problem-solving skills, with a proactive and adaptable approach to a fast-paced environment. Health Benefits: Medical and prescription drug insurance Dental and vision insurance Critical illness, accident, and hospital indemnity insurance Personalized healthcare support, wellbeing program, and tobacco cessation program Financial Benefits: Health Savings Account (HSA) Flexible Spending Accounts (FSAs) 401(k) plan Employee Stock Purchase Plan (ESPP) Basic life and AD&D insurance Short-term disability insurance About Stryker: Stryker is a leading provider of innovative products and services in MedSurg, Neurotechnology, and Orthopaedics that help enhance patient and healthcare outcomes. With a global reach, Stryker impacts over 150 million patients annually. Employees in certain sales and field roles that require access to customer accounts may be required to obtain various vaccinations as part of their job responsibilities. Qualification : Bachelor's degree in a technology-related field or equivalent work experience.

Your Impact In this role, you will collaborate closely with the Service Operations Center of Competence (SO CoC) team to tackle complex client challenges using our established portfolio of offerings and solutions. You will also contribute to the development of new proprietary tools, benchmarking databases, and knowledge resources. A key aspect of your role will be driving people development mentoring colleagues, conducting evaluations, and creating growth opportunities. Using a strength-based approach, you'll work with SO CoC team members and global service operations experts, ensuring efficient management of workflows and teams, with a focus on operational process management and innovation. You'll also be accountable for meeting utilization targets for the SO CoC India team. As you evolve into a trusted and proactive leader, you will inspire others by example, build trust-based relationships across the firm, and contribute to defining internal knowledge strategy. You ll drive strategic initiatives, help organize internal practice events, and thrive in an ever-changing, fast-paced environment where priorities shift and methodologies are continuously reassessed. In addition, you will serve as a thought partner to consultants and clients, offering strategic guidance and identifying opportunities to expand the impact on both clients and teams. You will approach problem-solving creatively, often taking the initiative without waiting for direction, and collaborate proactively to create reusable knowledge and capabilities that capture the insights gained from McKinsey s engagements and changes in the business environment. Your Growth Based in our Gurgaon office, you will join the Service Operations (Services Ops) service line within our Operations practice. The SO CoC team combines industry, functional, and regional expertise to address clients' most pressing challenges related to efficiency and effectiveness improvement in back-office and customer operations. You will collaborate with colleagues working across diverse industry sectors such as Banking, Insurance, Healthcare, Telecom, Hi-Tech, Transport & Logistics, and Energy, addressing service operations domains like corporate functions (e.g., HR, Finance), customer care, and workforce management. Your role will involve blending strategic thinking with operational expertise, advising clients on developing and defining operational strategies that help solve critical service operations challenges worldwide. Your Qualifications and Skills A strong academic background with a graduate degree is essential; an advanced degree in business, economics, or an MBA is preferred. At least 2 years of relevant experience in team management and knowledge management. Proven success in managing teams or delivering complex projects on an international or regional scale. Strong stakeholder management experience, particularly in diverse cultural environments. Ability to coach and mentor team members from varied backgrounds, guiding their performance and development. A demonstrated history of developing sustainable tools, solutions, or assets. Familiarity with Service Operations, with an understanding of its economic and business implications. High initiative and accountability, with a proactive approach to work and responsibility for outcomes. Excellent problem-solving, analytical, and quantitative skills, with the ability to develop creative solutions. Proficiency in written and spoken English for clear and effective communication. A professional demeanor, high work standards, and maturity in all interactions. Qualification : A strong academic background with a graduate degree is essential; an advanced degree in business, economics, or an MBA is preferred.

IT Operations Manager Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. What you ll do: We are looking for an IT Operations Manager to join our Corporate Technology team in Gurugram. The role involves working closely with other Specialists to direct and manage all operational activities related to IT Operations spanning across multiple office spaces and collaborate with key stakeholders across geographies to play an active role in monitoring and supervising the operations, ensuring the team members address the requests within the agreed Service level agreements by adhering to the defined processes. You ll play a pivotal role in supervising and managing a team of Specialists and oversee day-to-day operations to meet Service Level Agreements through optimum quality and service. Additionally, you ll need to demonstrate high proficiency in operations procedures, be proactive in communication, and define performance metrics for processes and individuals. You ll ensure effective and efficient working relationships between the team members, maintain a high level of morale and productivity and provide direction to the members on Operations. As an IT Operations Manager, you ll be responsible for monitoring end-user compute infrastructure and resolving system issues, manage installations, upgrades and configurations of both hardware and software, assess system performance, and recommend improvements, resolve or assist with issues escalated by Specialist, provide support and guidance to stakeholders, collaborate with other departments within the organization to resolve issues. You ll also need to lead and manage projects by setting timelines, defining deliverables, and ensuring alignment with business objectives. This includes analyzing reports and statistical data to assess productivity levels and identify root causes for underperformance, developing customized reporting to measure and track operational metrics, and overseeing key weekend initiatives such as user migrations to newer platforms, software and hardware upgrades, and audits. Additionally, you ll coordinate cross-functional teams, monitor progress, address risks and obstacles, and ensure successful project completion within scope, budget, and deadlines. What you ll need: The ideal candidate should have more than five years of experience preferably at a technology or financial firm. The candidate should have excellent computer skills including organizational and time-management skills and proven experience as IT Operations Manager. Experience in Project management for enterprise product implementation. Candidate should have experience with system & application installations, configuration and analysis and good understanding of policy, planning, and strategy. Candidate should have fair understanding of Windows platform and Cloud platforms like Azure. The following areas are preferred: Strong knowledge of designing and implementing office technical infrastructure. Proficiency in OS management and network administration, including TCP/IP, DNS, DHCP, VLANs, routing, and switching. Experience with Azure infrastructure, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Security. Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are a plus. The ideal candidate should have the ability to oversee inventory requirements and forecast hardware purchases at regular intervals. Candidate should also have outstanding communication skills, leadership and organizational skills and ability to manage multiple projects and tasks at hand, problem-solving aptitude and assist with important strategy decisions w.r.t project planning and implementation. The candidate should be a self-starter who is structured, action-oriented, and has a sense of urgency, as well as being deadline-oriented and should have the ability to lead a team. Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.

Job Description: Vice President, Operations - Index & Data Solutions About the Team: The Index & Data Solutions (IDS) team at BlackRock is responsible for shaping and executing the firm s data strategy, overseeing relationships with data providers, and ensuring the smooth administration of market data services. The Operations team within IDS is looking for an experienced Vice President to lead a high-performing group of market data professionals in streamlining processes, managing contracts, and collaborating with multiple stakeholders to deliver exceptional operational excellence. As Vice President, you will play a key role in overseeing end-to-end market data operations, from contract administration to invoicing and payment management. You will work closely with vendors, relationship managers, internal teams, and BlackRock s finance function to optimize data operations, drive process improvements, and ensure the firm s market data needs are met efficiently and accurately. The ideal candidate will be a strategic and hands-on leader, passionate about performance, with experience in invoice operations management and process transformation. You should be comfortable interacting with senior internal and external stakeholders and possess strong problem-solving and data management skills. Key Responsibilities: Invoice Validation & Reconciliation: Review and validate invoices against the internal inventory of market data services. Research and resolve discrepancies to ensure accurate and timely invoice processing. Actively follow up with vendors and internal teams to resolve issues and ensure timely resolution. Financial Reporting & Analytics: Prepare reconciliations to explain differences between internal service inventories and vendor invoices. Develop and maintain accurate reports on index and market data usage for providers. Prepare financial analytics and reports for internal stakeholders to aid in decision-making. Process Improvement & Optimization: Identify opportunities for streamlining invoicing and data management processes. Use data insights to drive improvements and optimize operational efficiency. Contribute to the development of quality controls and continuous improvements in operational processes. Vendor & Stakeholder Management: Act as a key point of contact for invoice and payment-related inquiries from vendors and internal teams. Develop and maintain strong relationships with external data providers to ensure smooth contract administration and service delivery. Partner with BlackRock's Finance team to manage market data budget accruals and ensure accurate financial reporting. Team Leadership & Development: Lead and mentor a team of market data professionals, fostering a high-performance culture. Support the team in their growth, development, and delivery of market data solutions. Requirements: Experience: 5-8 years of experience in market data operations, invoice validation, or reconciliation. Proven track record of optimizing operational processes and implementing quality controls. Educational Background: Degree in Business, Commerce, or a related field. Technical & Analytical Skills: Proficiency in Excel and Microsoft Access; advanced skills preferred. Basic knowledge of financial markets and market data services. Strong analytical and problem-solving skills with an ability to translate complex issues into actionable solutions. Communication & Leadership: Excellent oral and written communication skills, with the ability to interact effectively with senior stakeholders. A self-starter attitude with strong organizational skills and the ability to handle multiple priorities while maintaining composure. Proven ability to lead and contribute to team performance in an inclusive and diverse environment. Our Benefits: To ensure you remain energized and inspired, we offer an array of benefits that include: Strong Retirement Plan and comprehensive healthcare options. Tuition Reimbursement to support your ongoing learning. Flexible Time Off (FTO), allowing you to recharge and spend time with loved ones. Support for working parents, including various family-related benefits. Our Hybrid Work Model: At BlackRock, our hybrid work model fosters collaboration and personal development. Employees are required to work in the office at least 4 days a week, with flexibility to work from home 1 day a week. This approach ensures effective team collaboration while offering flexibility in your work-life balance. About BlackRock: At BlackRock, our mission is to help people experience financial well-being by offering innovative investment solutions. We are committed to helping individuals achieve their financial goals from saving for retirement to funding education, buying homes, or starting businesses. Our clients investments play a crucial role in driving global economic growth, supporting businesses, financing infrastructure, and fostering innovation. Join us in making a difference in the world of finance and be part of an industry-leading firm.

HVAC Design Engineer About Jacobs At Jacobs, we challenge today to reinvent tomorrow. We tackle the world s most critical challenges by shaping thriving cities, resilient environments, operational advancements, scientific discoveries, and cutting-edge manufacturing. Our mission is to transform ideas into reality, making the world smarter, more connected, and more sustainable. As the largest professional services provider to the pharmaceutical and biotechnology industries, we specialize in clean manufacturing, specialized facilities, research and development laboratories, and data centers. Our expertise enables us to deliver solutions that help our clients produce life-changing products. Your Impact The world needs innovators and problem solvers who transform challenges into opportunities. At Jacobs, we push the boundaries of what s possible fostering innovation, collaboration, and sustainable solutions. In this role, you will support HVAC design and Revit modeling for Data Center, Industrial, Pharmaceutical, and FMCG projects. You will contribute your expertise in HVAC systems design, ducting, piping, and controls to ensure high-quality project execution. Key Responsibilities Perform detailed heat load calculations to ensure optimal HVAC system performance. Assist in HVAC equipment selection based on project requirements. Design and model ducting, piping, and HVAC controls using Revit. Develop detailed HVAC layouts, schematics, and technical drawings. Collaborate with engineers, architects, and other disciplines to ensure seamless integration. Ensure compliance with industry standards, safety guidelines, and project specifications. Qualifications & Experience Diploma/ITI in Mechanical or related discipline. 5 12 years of experience in HVAC Revit modeling. Experience in Data Centers, Industrial, Pharma, or FMCG projects (preferred). Strong expertise in HVAC system design, ductwork, piping, and controls. Proficiency in Revit MEP for 3D modeling and drafting. Ability to work independently and collaboratively in a multidisciplinary team environment. At Jacobs, we believe in fostering an inclusive and supportive work culture. We offer: Flexible Work Arrangements A balance between professional and personal commitments. Global Collaboration Work alongside industry experts across the world. Career Growth & Learning Opportunities Training programs and career development initiatives. Diverse & Inclusive Environment A workplace where everyone is empowered to succeed. Making an Impact Contribute to projects that make a real difference in the world. Join Jacobs and be part of a company where your expertise helps build a better future. Qualification : Diploma/ITI in Mechanical or related discipline.

Lead Engineer Fire & PHE About Jacobs At Jacobs, we are committed to challenging today to reinvent tomorrow. We solve the world s most critical challenges by transforming abstract ideas into innovative realities that drive thriving cities, resilient environments, mission-critical outcomes, operational advancements, scientific discoveries, and cutting-edge manufacturing. Your Impact As a Lead Engineer Fire & PHE, you will be responsible for designing and implementing Fire Suppression, Process Drainage, and Plumbing Systems for industrial projects, including: Pharmaceutical Facilities FMCG Industries Data Centers Electric Vehicle Manufacturers & Battery Plants Paint & Industrial Projects This role requires expertise in fire protection, plumbing, and process drainage systems, ensuring compliance with industry codes and standards while delivering high-quality, safety-driven designs. Key Responsibilities Fire Suppression System Design Design and specify fire suppression systems, including: Wet-pipe, dry-pipe, pre-action, deluge systems Fire pumps and storage tanks Knowledge of special fire protection systems, such as: Foam, spray, mist, clean agent, wet/dry chemical, and carbon dioxide systems (preferred) Perform hydraulic calculations and coordinate with external vendors for special hazard systems. Prepare technical data sheets and material requisitions. Ensure compliance with industry codes and standards (IS, NBC, NFPA, ISO, ASME). Collaborate with clients, multi-disciplinary teams, and stakeholders to develop a clash-free design. Review 3D models (Navisworks) and provide feedback. Conduct field inspections, review contractor shop drawings, and oversee testing & commissioning reports. Provide technical coordination with contractors and site teams, resolving RFIs (Requests for Information). Process Drainage & Plumbing System Design Design Process Drainage Systems for Bio Waste, Sterile, High & Low TDS, and Steam Condensate Drainage Systems to prevent backflow and contamination. Translate P&ID diagrams into drainage layouts, coordinating with Process Teams & Vendors. Develop Plumbing Drainage (Internal & External), Water Supply, Sewerage, Stormwater, and Rainwater Harvesting Systems. Design underground sewerage and stormwater systems, including STP (Sewage Treatment Plants) & WTP (Water Treatment Plants). Establish water demand, sizing, and storage locations for process buildings. Select and size hot water systems, grease traps, and organic waste converters. Perform water distribution sizing (Cold & Hot Water) and space planning for water & sewage treatment plants. Create detailed drawings, BOQs (Bill of Quantities), and technical documentation. Ensure regulatory compliance with IS, NBC, IBC, NFPA, IPC, UPC, and CPHHEO manuals. Conduct quality checks on 2D/3D modeling for process drainage & plumbing deliverables. Oversee testing, commissioning, and vendor data incorporation. Lead plant design activities, collaborating with structural, electrical, architectural, and process teams. Manage scope, budget, and schedule to meet project deadlines. Technical Skills & Competencies Proficiency in AutoCAD & Navisworks (Essential) Experience with SmartPlant 3D, Civil 3D, REVIT, Bluebeam (Preferred) Knowledge of AutoPIPE, AutoCAD Plant 3D (Added Advantage) Ability to design multi-disciplinary systems per industry codes and best practices Strong problem-solving, coordination, and project management skills Qualifications & Experience Education: B.E./B.Tech in Civil or Mechanical Engineering (or a related discipline) from a recognized institution. Experience: 12-15 years of experience in a Design Consultancy or Contractor Role (Essential). Strong expertise in fire protection, plumbing, and process drainage design for industrial projects. At Jacobs, we offer a dynamic and growth-oriented environment where you can: Work on global, industry-leading projects. Develop your career through continuous learning and upskilling. Collaborate with highly skilled professionals across disciplines. Enjoy a flexible work culture, competitive benefits, and career advancement opportunities. At Jacobs, we empower you to shape the future. Be part of a world where your expertise drives innovation and transformation. Qualification : B.E./B.Tech in Civil or Mechanical Engineering (or a related discipline) from a recognized institution.

Job Title: Client Financial Management Manager Skill Required: Client Financial Management - Financial Analysis Experience: 13 to 18 Years Location: Gurgaon Education: Master of Business Administration (MBA), CA, CMA, or MBA in FP&A About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security. With unmatched experience and specialized skills across 40+ industries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals serve clients in 120+ countries, driving business transformation through technology and human ingenuity. Visit us at www.accenture.com About the Role As a Client Financial Management (CFM) Manager, you will play a critical role in financial planning, budgeting, forecasting, and contract P&L management. You will work closely with senior management to enhance financial strategies and drive profitability optimization. You will also be responsible for finance transformation initiatives, leveraging automation, AI-driven analytics, and machine learning to improve financial function performance. Key Responsibilities Financial Management: Oversee budgeting, forecasting, contract P&L management, and financial advisory services. Strategic Financial Analysis: Design and implement tools and processes for financial assessment, volatility analysis, and key financial metrics. Profitability Optimization: Evaluate cost to serve, pricing strategies, and financial consolidation for improved efficiency. Decision-Making & Advisory: Provide insights and recommendations to client and corporate leadership teams. Process Transformation: Drive finance transformation initiatives using automation and AI-driven analytics. Stakeholder Engagement: Collaborate with senior management and external stakeholders to align financial strategies with business goals. Team Leadership: Manage large to medium-sized teams or work as an individual contributor on complex financial projects. Expertise in Financial Planning & Analysis (FP&A) Strong Budgeting & Forecasting skills Experience in Cost to Serve & Pricing Optimization Financial Consolidation & Close Operations expertise Ability to manage multiple stakeholders and influence decision-making Strong analytical, communication, and leadership skills Adaptability and flexibility in a dynamic work environment Work with global clients and senior leadership on high-impact financial strategies. Leverage cutting-edge financial technologies (AI, automation, machine learning). Be part of a dynamic Finance Operations team driving innovation. Enjoy career growth opportunities in a leading global organization. Location: Gurgaon Shift Requirement: May require rotational shifts

Job Title: Customer Contact Comms Associate Location: Gurgaon Qualifications: BBA, BCom, or Any Graduation Experience Required: 1 to 3 Years Language Requirement: English Proficient About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security. With 699,000+ employees across 120+ countries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services leveraging innovation to drive transformation. Visit us at www.accenture.com Role Overview As a Customer Contact Comms Associate, you will be part of Accenture s Finance Operations vertical, responsible for Service Desk Voice Support. Your role includes handling customer queries, resolving disputes, and ensuring smooth service desk operations through voice-based interactions. This is a help desk role requiring ticket resolution, issue diagnosis, and troubleshooting customer incidents. Key Responsibilities Customer Support & Issue Resolution Handle voice-based service desk operations, responding to customer queries. Manage ticketing system to log, track, and resolve issues efficiently. Troubleshoot customer incidents and coordinate with relevant teams for resolution. Ensure SLAs are met while resolving customer queries. Dispute Resolution Investigate and resolve customer disputes related to invoices, payments, and credit notes. Work with internal teams (Sales, Customer Service, Accounts Receivable) to resolve issues. Maintain accurate documentation of dispute cases. Customer Communication Act as the primary point of contact for customer disputes and inquiries. Provide timely updates on dispute status and resolution. Escalate complex disputes to appropriate levels when needed. Skills & Attributes: Adaptability & Flexibility Handle changing priorities. Problem-Solving Skills Analyze issues and find effective solutions. Attention to Detail Ensure accuracy in dispute resolution and documentation. Ability to Perform Under Pressure Manage multiple queries efficiently. Strong Client Relationship Skills Maintain professionalism and customer focus. Work Environment & Scope Work Type: Individual contributor within a team. Decision Impact: Affects own work with moderate guidance from supervisors. Reporting Structure: Reports to direct supervisors and collaborates with cross-functional teams. Shift Requirement: Rotational shifts may be required. Work in a fast-paced global environment with career growth opportunities. Gain experience in customer service, dispute resolution, and service desk operations. Collaborate with top professionals and enhance your problem-solving skills. Qualification : BBA, BCom, or Any Graduation

Job Description Join us as a Customer Service & Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis. We're offering this role at senior analyst level. What you'll do As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and within our service targets. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them, and maintain an understanding of their needs at all times. Day-to-day, you ll be: Authorising and investigating transactions. Collecting and analysing the required information from the customers and businesses. Reviewing processes which could be automated or enhanced to improve the customer and business experience. The skills you'll need In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You ll also demonstrate: An awareness of changes in trends, policies, and regulations. An understanding of our industry and its customers. Experience of managing stakeholder relationships. Expertise in the CDD process. Prior experience in QC is an added advantage. Minimum of 4 years of experience in CDD is required.

Job Description Join us as a Markets Data Management Analyst In this role, you ll work on the static setup and maintenance of clients and standard settlement instructions. As a Markets Data Management Analyst, we ll expect you to act as a point of contact for queries, requests, and the facilitation of onboarding and trade execution for clients. You ll be working in partnership with internal and external stakeholders, allowing you to hone your communication skills and gain great exposure for your work. We're offering this role at senior analyst level. What you'll do You ll make sure that clear and unambiguous roles and responsibilities are agreed and seek out opportunities to engage with new and existing functions and learn new skills. We ll look to you to make sure that your stakeholders fully understand the global reference data strategy and agenda. And, you ll be managing the expectations of internal support functions with insight into client requirements and the development of business. Your responsibilities will include: Maintaining an understanding of the front-to-back client life cycle. Suggesting areas of improvement for daily processing and escalating these appropriately. Formulating plans that are delivered in line with agreed risk, cost, and time requirements. Acting as a point of contact for static data queries and requests. Driving the development, implementation, and regular review of policies and procedures and ensuring colleagues have adequate awareness and training. The skills you'll need We ll expect you to have strong experience in the financial services industry, with a specialism in reference data, client onboarding, or client exits. You ll need to have excellent analytical skills, with a structured and methodical approach when investigating data issues. Crucially, you ll have the ability to thrive in a fast-paced and rapidly evolving environment. You ll also need: Excellent communication and presentation skills. Strong interpersonal skills with the ability to build, maintain, and enhance relationships at all levels. Good Microsoft Office Excel, Word, and PowerPoint skills.

Job Title: Cloud Target Operating Model Consultant Location: Gurgaon About Capgemini Invent: Capgemini Invent is the digital innovation, consulting, and transformation brand of the Capgemini Group, a global business line that combines market-leading expertise in strategy, technology, data science, and creative design. We help CxOs envision and build what s next for their businesses, focusing on delivering impactful solutions and driving sustainable change. Your Role: As a Cloud Target Operating Model Consultant, you will be responsible for designing and implementing cloud operating models that deliver innovation, agility, cost benefits, and faster time-to-market. You will work with clients to modernize their business operating models by focusing on multiple dimensions such as process, governance, skills, culture, tooling, technology, and organization. You will leverage and maximize clients existing IT investments and communicate with stakeholders at all levels of the organization to design and implement sustainable transformation strategies. Key Responsibilities: Design and implement cloud operating models to ensure innovation, agility, and cost-effectiveness. Take a holistic approach to modernize business operating models, covering processes, governance, tools, and organization. Integrate business operating models with cloud operating models. Lead the design, implementation, and management of cloud centers of excellence. Advise on the implementation of DevSecOps models, automation, and business change processes. Work with hybrid and multi-cloud environments, DevOps, CI/CD, and cloud strategy implementations (AWS, Azure, or GCP). Develop security and governance models for cloud engineering and operations. Drive IT and business automation across product management, engineering, and operations. Apply ITIL and service management principles to optimize operations. Your Profile: Experience working on at least one end-to-end Cloud Target Operating Model engagement. Solid understanding of Cloud Target Operating Models. Project experience in multiple areas such as Cloud Strategy, Business Case, DevOps, FinOps, etc. Proven ability to deliver advisory engagements, driving positive outcomes and opportunities for future work. Leadership experience in delivering large-scale, complex IT transformations aligned to clients strategic goals. Experience in implementing DevSecOps models and automation. Familiarity with hybrid and multi-cloud environments and cloud service models. What You ll Love About Working Here: We recognize the significance of flexible work arrangements. Whether remote work or flexible work hours, you will find the support to maintain a healthy work-life balance. At Capgemini Invent, your career growth is at the heart of our mission. Our wide range of career growth programs will help you explore a world of opportunities. Equip yourself with valuable certifications in the latest technologies, including Generative AI. About Capgemini: Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world, creating a tangible impact for enterprises and society. With a global team of 340,000 members across more than 50 countries, Capgemini is trusted by clients to unlock the value of technology. Capgemini delivers end-to-end services and solutions, leveraging capabilities in AI, cloud, and data, combined with deep industry expertise. The Group reported 22.5 billion in global revenues for 2023.

Job Description: Director of Engineering About MongoDB MongoDB empowers innovators to create, transform, and revolutionize industries by harnessing the power of software and data. We enable organizations of all sizes to build, scale, and manage modern applications by modernizing legacy systems, fostering innovation, and integrating AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. With Atlas, customers can build and run applications anywhere on-premises or across multiple cloud providers. With a global presence and over 175,000 new developers signing up to use MongoDB every month, industry leaders such as Samsung and Toyota rely on us to develop next-generation, AI-driven applications. Role Overview MongoDB is seeking a visionary and strategic Director of Engineering to establish and scale a new engineering organization in our Gurugram office. This role will focus on building a high-performing team dedicated to developing software that enables MongoDB to run seamlessly on any infrastructure at a global scale. Our software and services empower users to deploy fault-tolerant, globally distributed MongoDB clusters in minutes. The primary objective is to enhance and expand our software for managing MongoDB clusters deployed in data centers or private cloud platforms. You will primarily work on Ops Manager and Cloud Manager products, serving enterprise users who deploy large-scale clusters and process massive amounts of data. Operating at the intersection of cutting-edge cloud technologies, distributed systems, and enterprise solutions, you will drive innovation and engineering excellence while delivering high-quality, secure software. This role is based in Gurugram as part of our hybrid working model. Ideal Candidate Profile Required Qualifications: Expert knowledge of enterprise-grade software solutions, with a deep understanding of challenges and best practices in managing complex systems in hybrid cloud and on-prem environments. 10+ years of experience leading software engineering teams, including managing multiple layers of leadership and building teams across distributed locations. Proven track record of defining and executing strategic product visions, mobilizing teams for impactful outcomes, and demonstrating strong ownership and accountability. Experience in building, evolving, and scaling enterprise or B2B software products, particularly in infrastructure management, distributed systems, or database operations, with a focus on performance, security, and reliability. Strong cloud-native expertise, including proficiency with Kubernetes, container orchestration, and modern DevOps practices, to design and deliver scalable and secure solutions. Excellent communication and leadership skills, with the ability to articulate complex technical concepts to diverse audiences, including global stakeholders and non-technical decision-makers. Commitment to fostering an inclusive and collaborative team environment, mentoring future leaders, and driving organizational growth and success. Proven ability to influence across the organization and collaborate with cross-functional teams to align engineering efforts with business priorities. Experience engaging directly with customers to understand their needs, gather feedback, and translate insights into actionable product improvements. Culture & Benefits At MongoDB, we prioritize the personal and professional growth of our employees by fostering a supportive and enriching work environment. From employee affinity groups and fertility assistance to a generous parental leave policy, we are committed to the well-being of our team members at every stage of their journey. Learn more about life at MongoDB and join us in making a meaningful impact on the world. MongoDB is an equal-opportunity employer committed to diversity and inclusion. We provide accommodations for individuals with disabilities throughout the application and interview process. If you require accommodations, please inform your recruiter. Join us at MongoDB and be part of a team driving innovation in the data space!

Position Title: Global Services Group (GSG) MIS & Analytics Analyst Functional Overview: The Global Services Group (GSG) delivers exceptional customer care, handling key functions such as Credit, Collections, and Fraud Services for our Cardmembers, Merchants, and Commercial Clients globally. Within GSG, the Late-Stage MIS & Analytics team plays a pivotal role in supporting executive leadership with comprehensive data insights, performance tracking, and business intelligence to drive key operational decisions. What You'll Do: MIS & Analytical Support: Provide in-depth MI and analytical support to executive leadership, focusing on key operations metrics across all Servicing functions within GSG. MIS Maintenance & Issue Resolution: Ensure the smooth operation of existing MIS systems, identify any data deficiencies promptly, and collaborate with relevant teams to resolve issues. Leadership Reporting & Insights: Understand and translate leadership's analytical and reporting needs into effective, user-friendly solutions that enhance decision-making. Industry Trends & Methodologies: Stay updated with the latest industry trends in analytics and emerging technologies, continuously improving reporting processes and methodologies. Required Qualifications: Technical Proficiency: Strong expertise in Hive, SQL, Big Query, Python, and statistical packages, with a solid understanding of Big Data ecosystems. Data Visualization: Proficient in using Tableau and Power BI to create impactful data visualizations. Communication & Relationship Management: Excellent communication skills with the ability to build strong relationships and collaborate effectively with leadership and cross-functional teams. Multitasking & Flexibility: Ability to manage multiple projects simultaneously, work under tight deadlines, and adapt to changing priorities. Analytical Mindset: Strong background in quantitative business analytics, with a creative and conceptual approach to solving business problems. Project Management Skills: Ability to manage projects effectively, translating business requirements into actionable insights and driving successful outcomes. Benefits & Perks: Competitive Compensation: Base salary and bonus incentives. Health & Wellness Support: Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Access to on-site wellness centers (where applicable). Work-Life Balance: Flexible working arrangements, including hybrid, onsite, or virtual roles, depending on business needs. Parental Leave: Generous paid parental leave policies (depending on location). Career Development: Opportunities for continuous learning, career development, and training. Mental Health Support: Access to free, confidential counseling support through the Healthy Minds program. Why American Express? American Express is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We offer a culture where everyone is seen, heard, and valued. Employment decisions are made based on merit, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Company Overview: American Express is committed to providing the world s best customer experience every day. The Global Servicing Group (GSG) is central to fulfilling this mission, with over 36,000 team members working across various lines of business, including Customer Engagement, Merchant Services, Credit & Fraud. Within this structure, the Global Capacity & Contact Management (GCCM) team works towards optimizing resources and maintaining consistent customer service levels globally. Role Overview: The Planning & Data Intelligence (PDI) team within GCCM plays a pivotal role in supporting global reporting and analytics. This role involves automating, standardizing, and enhancing the reporting ecosystem to enable better decision-making through data-driven insights. The role will also involve creating a more efficient process for managing large and multiple data sets and collaborating with business partners to drive the future of reporting within the organization. Key Responsibilities: Define Data Architecture Strategy: Contribute to the development of the data architecture strategy and roadmap to enhance the PDI data ecosystem. Automation & Standardization: Analyze the current reporting structure within GCCM and work towards automating and scaling it through self-service functionalities, especially using Tableau. Reporting Innovation: Collaborate with internal partners to create new reporting dashboards within Tableau and other platforms, ensuring better self-service and efficiency. Analytics & Problem-Solving: Leverage your strong analytical skills to solve both practical and theoretical business challenges, applying machine learning, data mining, and statistical analysis techniques. KPIs & Performance Metrics: Develop and manage key performance indicators (KPIs) to promote efficiency, drive awareness, and improve reporting systems across teams. Reporting to Leadership: Provide on-demand reporting and insights to senior leadership, helping them make informed decisions. Dashboard Development & Adoption: Coordinate the development and testing of new dashboards, ensuring data validation and documentation. Assist in training teams to adopt these tools effectively. Innovation & External Research: Continuously seek new ideas and innovations from external sources to bring best practices into the team s work. Required Qualifications: Educational Background: Bachelor's degree or equivalent combination of education and work experience. Technical Expertise: Expert knowledge in VBA, SQL, Cornerstone, Hive, and Python. Familiarity with workforce management KPIs and Tableau for report building is a plus. Data Analysis & Manipulation: Experience using SAS, Big Data analytics, and statistical software for data analysis and manipulation. Problem-Solving & Analytical Skills: Strong ability to perform deep dive analyses of business metrics, providing actionable solutions and recommendations. Call Center Management Expertise: In-depth understanding of call center principles and how they impact operations. Adaptability & Communication: Ability to work in a fast-paced environment with changing demands, managing multiple tasks effectively. Exceptional written and verbal communication skills in English. Collaboration Skills: Strong interpersonal skills to collaborate and influence across different organizational levels and teams. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness Support: Comprehensive medical, dental, vision, life insurance, and disability benefits (dependent on location). Flexible Working Arrangements: Hybrid, onsite, or virtual options depending on role and business needs. Paid Parental Leave: Generous paid parental leave policies (dependent on location). Wellness & Support Programs: Access to global wellness centers and confidential counseling support through the Healthy Minds program. Career Growth Opportunities: Continuous career development and training opportunities. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelor's degree or equivalent combination of education and work experience.

Department Overview: Enterprise Data Governance & Platforms (EDGP) is a part of Enterprise Digital and Data Solutions (EDDS) and focuses on driving business growth and improving customer experience. EDGP achieves this by ensuring robust enterprise-wide data policies, governance, and a data-driven culture. It develops digital and data platforms that allow users to leverage enterprise-wide data capabilities and foster insightful customer relationships. Role Overview: The Product Owner Enterprise Data Platforms plays a crucial role in translating product strategies into detailed requirements for development by engineering teams. This includes managing product development for key enterprise data products such as the Big Data Platform (Cornerstone) and Google Cloud Platform (Lumi). The role requires collaboration with cross-functional teams to deliver innovative solutions while balancing business and technical requirements. Key Responsibilities: Product Development & Strategy Execution: Lead the product development strategy for key data platforms (Cornerstone & Lumi), ensuring they align with business objectives and the enterprise data strategy. Requirements Translation & Collaboration: Work with multiple stakeholders to convert product strategy into actionable requirements, including design, architecture, and prioritization across scrum teams. Mentoring & Leadership: Mentor product owners in eliciting user needs and aligning them with the product vision, while providing leadership and guidance to engineering teams. Solution Delivery & Feature Prioritization: Develop use cases, assess value, prioritize features and user stories, and ensure alignment with the product strategy. Program Management: Manage blocking issues, escalate problems when necessary, anticipate and balance business needs versus technical constraints, and resolve risks or changes associated with the Product Backlog. Continuous Improvement: Improve processes for operational excellence and ensure scalable solutions for data platforms. Collaboration with Cross-functional Teams: Work closely with engineers, architects, business partners, and governance teams to ensure the product meets business needs and technical requirements. Market & Tool Evaluation: Evaluate external tools and capabilities in data management, assessing their applicability to the platform. Required Qualifications: Education: Bachelor s or Master s degree in Information Technology, Computer Science, Information Security, Mathematics, Statistics, MBA, or a relevant field. Experience: 5+ years of experience in delivering business solutions across various platforms and technologies, including GCP, Big Data, PySpark, Hive, Scala, and Python. Technical Knowledge: Strong understanding of databases, SQL, data movement, APIs, and BI reporting. Agile Mindset: Experience working within a Scaled Agile Framework with an ability to adapt to new opportunities and changes. Cloud & Data Product Experience: Familiarity with Google Cloud Platform (GCP) and cloud services. Experience in data product development and implementation is preferred. Problem-Solving & Communication Skills: Strong communication, product management, and problem-solving abilities. Ability to think abstractly and address ambiguous or under-defined problems. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness Support: Comprehensive medical, dental, vision, life insurance, and disability benefits (dependent on location). Flexible Work Arrangements: Hybrid, onsite, or virtual work options, depending on the role and business need. Paid Parental Leave: Generous paid parental leave policies (dependent on location). Wellness Programs: Free access to global on-site wellness centers, confidential counseling support, and the Healthy Minds program. Career Development: Opportunities for career development and continuous training. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelors or Masters degree in Information Technology, Computer Science, Information Security, Mathematics, Statistics, MBA, or a relevant field.

Department Overview: The CFR Control Management Issues, Events & Remediation team focuses on ensuring timely identification, response, and resolution of risk events and issues, minimizing impact, and preventing recurrence through effective remediation and lesson learning. This role involves collaboration across multiple business units, functional areas, and geographies. Role Overview: The Analyst will play a vital role in supporting the CFR Issues, Events & Remediation process, focusing on ensuring that control management is embedded in daily operations. The Analyst will assist with root cause analysis, track remediation progress, ensure quality documentation, and communicate with stakeholders to ensure transparency and accountability in the issue management process. Key Responsibilities: Root Cause Analysis: Assist in the investigation and analysis of issues, focusing on identifying the root causes of repeated risk types. Quality Assurance: Ensure that the documentation of issues and events meets quality standards and accurately reflects the impact, urgency, and resolution. Remediation Support: Track remediation progress, validate the efficacy of resolutions, and communicate status updates to relevant stakeholders. Issue Trend Identification: Analyze issues and events to identify trends, potential systemic risks, or control weaknesses within business unit processes. End-to-End Issue Resolution: Support the review of the End-to-End (E2E) issue resolution process and ensure that issues are effectively addressed. Sample Testing: Perform testing to ensure that remediation actions are complete and have effectively addressed the underlying issues. Reporting & Insights: Prepare and review detailed reports on issue status, trends, and outcomes, and share insights across the enterprise to foster better practices. Required Qualifications: Experience: 2-4 years of experience in operational risk management, preferably within a Risk or Internal Audit function, with an understanding of the operational risk management lifecycle. Skills: Strong project management, communication, and interpersonal skills. Process Governance: Experience with process governance and an understanding of processes aligned with policies, regulatory frameworks, and operational standards. Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to evaluate risk scenarios and identify trends effectively. Preferred Qualifications: Education: Bachelor s degree in Finance, Business, Risk Management, or a related field. Advanced degrees or certifications (e.g., MBA, MSc) are a plus. Experience in Operational Risk: Experience in scoping, prioritizing, and supporting the remediation of operational issues, performing root cause analysis, and quality assurance on operational risk documentation. Remediation Strategy: Ability to recommend remediation strategies for operational risks and support the E2E issue resolution process. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness: Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible Work Options: Hybrid, onsite, or virtual work arrangements based on the role and business needs. Paid Parental Leave: Generous paid parental leave policies (depending on location). Wellness Support: Free access to global on-site wellness centers, counseling support through the Healthy Minds program. Career Development: Opportunities for training and career advancement. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelors degree in Finance, Business, Risk Management, or a related field. Advanced degrees or certifications (e.g., MBA, MSc) are a plus.

Department Overview: The Sales and Business Enablement (SABE) team provides sales performance reporting and business enablement support. The Internal Governance team within SABE identifies, measures, assesses, reports, monitors, and controls operational risk exposures while ensuring compliance with regulatory and legal requirements. This position focuses on championing operational risk behaviors and actions across SABE processes and the overall implementation and governance of the risk framework. Role Overview: As an Operational Risk Analyst, you will support the development and implementation of the operational risk framework for SABE, ensuring effective risk management within processes. You will collaborate with multiple teams, perform independent testing, manage risk events, and drive continuous improvements in the risk management process. Key Responsibilities: Risk Framework Development: Support the development of an operational risk framework to ensure effective risk management within SABE processes. Communication & Training: Facilitate the understanding and use of the risk governance framework through regular communication across SABE processes. Collaboration with Governance Groups: Engage with SABE functional teams, GSG Control Management, and other governance groups (e.g., SoX office, GRC) to design and implement robust controls. Independent Testing: Conduct independent testing to monitor the effectiveness of risk controls. Audit Support: Support SABE functional teams in internal and external audits. Proactive Risk Identification: Identify high-risk areas and help implement proactive interventions. ORE Management: Manage operational risk events end-to-end, develop robust action plans to mitigate risks, and ensure timely closure. PRSA Management: Oversee the PRSA refresh exercise, adhering to internal policies and guidance. Required Qualifications: Experience: 5+ years of experience in financial services, particularly in operations, operational risk management, or audits. Education: Bachelor s degree in Business, Finance, Risk Management, or a related field. Risk Management Knowledge: Understanding of the operational risk management lifecycle and experience with tools such as Archer. Skills: Strong project management, communication, and collaboration skills. Ability to adapt quickly to changing priorities and handle multiple tasks. Interpersonal Skills: Ability to influence outcomes and build strong relationships with colleagues and partners. Self-motivation: A strong team player with the ability to manage multiple workstreams independently. Leadership Outcomes: Enterprise Thinking: Align the role s agenda with enterprise priorities, balancing the needs of customers, partners, colleagues, and shareholders. Innovation: Challenge the status quo and bring continuous innovation to the offerings. Decision Making: Demonstrate learning agility and make quick, high-integrity decisions. Customer Experience: Lead with a digital mindset to deliver the world s best customer experiences every day. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness: Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible Work Options: Hybrid, onsite, or virtual work arrangements based on role and business needs. Paid Parental Leave: Generous paid parental leave policies (depending on location). Wellness Support: Free access to global on-site wellness centers and confidential counseling support through the Healthy Minds program. Career Development: Opportunities for training and career growth. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelors degree in Business, Finance, Risk Management, or a related field.

Role Overview: As the Program Manager, you will be responsible for leading the BOLD program s global implementation. This role involves working with cross-functional teams to define project scope, objectives, and deliverables, ensuring that the program aligns with the overall business goals. You will also manage project plans, budgets, risks, and external vendors, ensuring smooth execution across all geographies. Additionally, you will be responsible for managing relationships with business leaders, especially within India, and fostering a culture of collaboration and continuous improvement across the project team. Key Responsibilities: Program Management: Lead the end-to-end implementation of the BOLD program (SAP S/4 transition), ensuring successful delivery across multiple regions (Asia, North America, South Latam, Europe, Africa). Cross-Functional Collaboration: Work closely with various teams to define project scope, objectives, and deliverables, ensuring alignment with company goals. Project Planning & Execution: Develop and maintain comprehensive project plans, timelines, and budgets. Monitor progress, manage risks, and ensure quality deliverables. Vendor & Consultant Management: Coordinate and manage external vendors and consultants, ensuring milestones are met and deliverables are of high quality. Leadership & Mentorship: Provide leadership to the project team, promote collaboration, innovation, and continuous improvement within the team. Stakeholder Communication: Regularly communicate project updates, status reports, and insights to stakeholders at all levels to ensure transparency and alignment. Business Relationship Management: Own the business relationship with local leaders in India, ensuring alignment on the project roadmap. Resource Management: Oversee the Back-office resources in India, contributing to the establishment of a South and South-East Asia center of excellence. Project Team Coordination: Manage the coordination of 200+ project team members across multiple regions. Skills & Qualifications: Hard Skills: Extensive experience with complex program management. Strong experience with SAP S/4 and SAP best practices, methodologies, and architecture principles. In-depth knowledge of the agri-commodity business and its industry-specific challenges and opportunities. Soft Skills: Hands-on and strategic: Ability to define long-term plans while diving deep into specific issues when necessary. Leadership: Impeccable communication skills and the ability to lead by influence. Proven ability to thrive in a fast-paced, dynamic environment with a proactive, results-oriented approach. Excellent communication skills (both written and verbal) in English for effective stakeholder engagement. Capable of handling both medium and long-term tasks with adaptability to innovative solutions. Experience & Education: Minimum of 10 years of experience in project management, with a proven record of successful implementations in complex organizational environments. Master s degree (or equivalent) in a related field. Additional Information: This role will be based at the Louis Dreyfus Company offices in Gurugram, India. The role offers an exciting opportunity to lead a transformative project in one of the most dynamic and critical industries worldwide. Qualification : Masters degree (or equivalent) in a related field