Debt Recovery Jobs in Mohali

Job Overview: We are looking for a result-oriented Collection Officer to join our team. The ideal candidate will have previous experience in the collections process, particularly in handling overdue payments and managing financial information. This position requires excellent communication skills, a critical listening ability, and a persuasive approach to ensure timely payments and maintain customer relationships. Responsibilities: Debt Collection: Follow up on overdue payment cases, ensuring timely collection and resolution of outstanding payments. Case Management: Review and update allocated cases regularly, ensuring accurate documentation and progress toward payment resolution. SOP Compliance: Follow standard operating procedures (SOPs) set by the company to ensure adherence to best practices and policies in collections. Client Interaction: Negotiate and communicate effectively with clients to resolve payment issues and handle any inquiries. Multitasking: Manage multiple tasks efficiently, prioritizing to meet deadlines and achieve monthly payment resolution targets. Escalation Management: Escalate complex issues when necessary to ensure timely resolution and proper handling of challenging cases. Requirements: Experience: Minimum of 2 years experience as a Collection Officer or in a similar role, preferably in the financial or healthcare sector. Negotiation Skills: Strong ability to negotiate with clients, resolve conflicts, and secure payments while maintaining professionalism. Communication Skills: Excellent verbal and written communication skills, with the ability to speak persuasively and listen actively. Attention to Detail: Strong organizational skills with attention to detail and accurate record-keeping. Time Management: Ability to prioritize tasks effectively to meet targets and deadlines. Preferred Skills: Experience in US collections or healthcare collections (if applicable). Familiarity with debt collection regulations and best practices. What We Offer: Competitive salary and performance-based incentives. A dynamic work environment with growth opportunities. If you're a driven individual with a proven track record in collections, apply today to join our team!

Job Title: Customer Support Specialist Location: Mohali About the role: We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Sales Support Specialist is also responsible for monitoring sales and the performance of the sales team, as well as recording sales data. To be successful Sales Support Specialist, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills. What you will be doing: Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports. Recording sales trends and liaising with account managers to develop sales strategies. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system. Handling administrative duties for the company and its executives and management teams. Scheduling customer meetings and conferences. Reporting any unusual activity to your supervisors. What you need for this position: A High School Diploma or equivalent. A Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous. Experience in administration and high-volume office work may be advantageous. Strong analytical, organizational, and time management skills. Excellent team working, motivational, interpersonal, communication, and customer service skills. The ability to multitask and quickly switch your focus. Qualification : A Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous.

Job Title: Principal Engineer Location: Mohali About The Role As a Senior Software Engineer, you will play a pivotal role in designing, developing, and optimizing BotPenguin s AI chatbot & Agents platform. You ll collaborate with product managers, tech leads, and customer success teams to develop robust backend APIs, integrate with frontend applications, and enhance system performance. You will also be responsible for conducting code reviews, mentoring junior developers, and ensuring high software quality standards. This role offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation. What you need for this role Education: Bachelor's degree in Computer Science, IT, or related field. Experience: 3-6 years in software development roles. Technical Skills: Strong understanding of MEAN/MERN Stack technologies. Experience in software architecture planning and low-level design. Ability to create and implement scalable, high-performance solutions. Hands-on experience in backend API development & UI integration. Familiarity with cloud platforms like AWS and containerisation (Docker, Kubernetes). Understanding of AI/ML concepts in development. Knowledge of version control tools like GitLab/GitHub and project management tools like Notion. Soft Skills: Strong analytical mindset, leadership skills, and a passion for mentoring junior developers. What you will be doing Collaborate with the Product Team to plan and implement technical solutions for new features. Work closely with Technical Leads & Senior Developers to define software architecture and create low-level designs. Conduct code reviews to ensure adherence to best practices and coding standards. Develop backend APIs and integrate them with frontend applications. Conduct automated unit & integration testing to ensure high code quality. Document technical processes, APIs, and troubleshooting guides. Monitor system performance and suggest improvements to optimize efficiency. Assist the Customer Success Team in resolving technical challenges and enhancing user experience. Mentor junior engineers, providing guidance on best practices and career growth. Any other task relevant to the product that may be needed. Top reasons to work with us Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. *Based on performance, this role offers the opportunity for promotion to a VP position.