Debt Resolution Jobs in Mohali

Job Overview: We are looking for a result-oriented Collection Officer to join our team. The ideal candidate will have previous experience in the collections process, particularly in handling overdue payments and managing financial information. This position requires excellent communication skills, a critical listening ability, and a persuasive approach to ensure timely payments and maintain customer relationships. Responsibilities: Debt Collection: Follow up on overdue payment cases, ensuring timely collection and resolution of outstanding payments. Case Management: Review and update allocated cases regularly, ensuring accurate documentation and progress toward payment resolution. SOP Compliance: Follow standard operating procedures (SOPs) set by the company to ensure adherence to best practices and policies in collections. Client Interaction: Negotiate and communicate effectively with clients to resolve payment issues and handle any inquiries. Multitasking: Manage multiple tasks efficiently, prioritizing to meet deadlines and achieve monthly payment resolution targets. Escalation Management: Escalate complex issues when necessary to ensure timely resolution and proper handling of challenging cases. Requirements: Experience: Minimum of 2 years experience as a Collection Officer or in a similar role, preferably in the financial or healthcare sector. Negotiation Skills: Strong ability to negotiate with clients, resolve conflicts, and secure payments while maintaining professionalism. Communication Skills: Excellent verbal and written communication skills, with the ability to speak persuasively and listen actively. Attention to Detail: Strong organizational skills with attention to detail and accurate record-keeping. Time Management: Ability to prioritize tasks effectively to meet targets and deadlines. Preferred Skills: Experience in US collections or healthcare collections (if applicable). Familiarity with debt collection regulations and best practices. What We Offer: Competitive salary and performance-based incentives. A dynamic work environment with growth opportunities. If you're a driven individual with a proven track record in collections, apply today to join our team!

Job Title: Customer Support Specialist Location: Mohali About the role: We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Sales Support Specialist is also responsible for monitoring sales and the performance of the sales team, as well as recording sales data. To be successful Sales Support Specialist, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills. What you will be doing: Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports. Recording sales trends and liaising with account managers to develop sales strategies. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system. Handling administrative duties for the company and its executives and management teams. Scheduling customer meetings and conferences. Reporting any unusual activity to your supervisors. What you need for this position: A High School Diploma or equivalent. A Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous. Experience in administration and high-volume office work may be advantageous. Strong analytical, organizational, and time management skills. Excellent team working, motivational, interpersonal, communication, and customer service skills. The ability to multitask and quickly switch your focus. Qualification : A Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous.

Job Title: Principal Engineer Location: Mohali About The Role As a Senior Software Engineer, you will play a pivotal role in designing, developing, and optimizing BotPenguin s AI chatbot & Agents platform. You ll collaborate with product managers, tech leads, and customer success teams to develop robust backend APIs, integrate with frontend applications, and enhance system performance. You will also be responsible for conducting code reviews, mentoring junior developers, and ensuring high software quality standards. This role offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation. What you need for this role Education: Bachelor's degree in Computer Science, IT, or related field. Experience: 3-6 years in software development roles. Technical Skills: Strong understanding of MEAN/MERN Stack technologies. Experience in software architecture planning and low-level design. Ability to create and implement scalable, high-performance solutions. Hands-on experience in backend API development & UI integration. Familiarity with cloud platforms like AWS and containerisation (Docker, Kubernetes). Understanding of AI/ML concepts in development. Knowledge of version control tools like GitLab/GitHub and project management tools like Notion. Soft Skills: Strong analytical mindset, leadership skills, and a passion for mentoring junior developers. What you will be doing Collaborate with the Product Team to plan and implement technical solutions for new features. Work closely with Technical Leads & Senior Developers to define software architecture and create low-level designs. Conduct code reviews to ensure adherence to best practices and coding standards. Develop backend APIs and integrate them with frontend applications. Conduct automated unit & integration testing to ensure high code quality. Document technical processes, APIs, and troubleshooting guides. Monitor system performance and suggest improvements to optimize efficiency. Assist the Customer Success Team in resolving technical challenges and enhancing user experience. Mentor junior engineers, providing guidance on best practices and career growth. Any other task relevant to the product that may be needed. Top reasons to work with us Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. *Based on performance, this role offers the opportunity for promotion to a VP position.

About the Role: We are seeking an organized and proactive Project Coordinator to join our team in Mohali. This role involves supporting the project management team by coordinating project activities, managing schedules, and ensuring effective communication among team members. The ideal candidate will be highly organized, detail-oriented, and experienced in project management. Responsibilities: Project Coordination: Assist in the planning and execution of projects, ensuring they are delivered on time and within scope. Coordinate project activities and resources, ensuring effective communication among team members. Scheduling and Planning: Create and maintain project schedules, timelines, and milestones. Organize and schedule meetings, prepare agendas, and document meeting minutes. Documentation and Reporting: Maintain accurate and up-to-date project documentation, including project plans, status reports, and risk assessments. Prepare regular reports on project progress, risks, and issues for the project management team. Communication: Facilitate communication between project stakeholders, including team members, clients, and management. Ensure that project updates and changes are communicated effectively to all relevant parties. Support: Provide administrative support to the project management team, including tracking project expenses and coordinating logistics. Assist in resolving project-related issues and conflicts. Qualifications: Bachelor s degree in Business Administration, Project Management, or a related field. Proven experience in project coordination or management. Strong organizational and time management skills. Excellent communication and interpersonal skills. Proficiency in MS Office suite and project management tools. Ability to handle multiple tasks and prioritize effectively. Detail-oriented with strong problem-solving skills. Motivated self-starter with a keen interest in project management. Top Reasons to Work with Us: Gain hands-on experience in a fast-paced, innovative tech environment. Work alongside a talented and intellectual team, gaining exposure to new concepts and technologies. Enjoy a friendly and supportive work environment that fosters learning and development. Competitive compensation package based on experience and skill. Qualification : Bachelors degree in Business Administration, Project Management, or a related field.

Job Title: Product Lead Engineer Location: Mohali About The Role As a Product Technical Lead, you will act as the bridge between the product vision and technical execution. You will lead product architecture discussions, define technical roadmaps, and guide engineering teams to deliver high-performance, scalable solutions for our AI chatbot platform BotPenguin. This is a high-impact role that demands strategic thinking, hands-on development expertise, and leadership skills to align cross-functional teams toward product success. You will be closely working with product managers, senior engineers, AI experts, and business stakeholders. You will also be responsible for conducting code reviews, mentoring junior developers, and ensuring high software quality standards. This role offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation. What you need for this role This position is a leadership role, requiring the ability to guide teams, drive initiatives, and influence outcomes at a strategic level. Education: Bachelor's degree in Computer Science, IT, or related field. Experience: 5 + years of experience in software engineering with at least 2+ years in a technical leadership role. Technical Skills: Proven experience in scalable system design and product architecture. Strong understanding of MEAN/MERN Stack technologies. Experience in software architecture planning and low-level design. Ability to define and implement product-level architectural patterns. Ability to create and implement scalable, high-performance solutions. Hands-on experience in backend API development & UI integration. Familiarity with cloud platforms like AWS and containerisation (Docker, Kubernetes). Understanding of AI/ML concepts in development. Knowledge of version control tools like GitLab/GitHub and project management tools like Notion. Soft Skills: Strong analytical mindset, leadership skills, and a passion for mentoring junior developers. What you will be doing Lead technical architecture design and roadmap planning for BotPenguin s core platform. Work alongside the Product Manager to align product vision with technical execution. Collaborate with engineering teams to translate product requirements into scalable solutions. Design and develop core modules of the platform, especially those related to automation, chat assignment, analytics, and multi-agent support. Implement and enforce technical best practices, coding guidelines, and documentation standards. Evaluate and integrate LLM models, AI agents, and automation tools as per evolving product needs. Ensure performance, security, and scalability of applications across global deployments. Support Customer Success and QA teams with technical issue resolution and RCA. Drive technical discussions, conduct code reviews, and ensure timely feature delivery. Foster a culture of continuous improvement, collaboration, and innovation within the tech team. Collaborate with the Product Team to plan and implement technical solutions for new features. Work closely with Technical Leads & Senior Developers to define software architecture and create low-level designs. Conduct code reviews to ensure adherence to best practices and coding standards. Develop backend APIs and integrate them with frontend applications. Conduct automated unit & integration testing to ensure high code quality. Document technical processes, APIs, and troubleshooting guides. Monitor system performance and suggest improvements to optimize efficiency. Assist the Customer Success Team in resolving technical challenges and enhancing user experience. Mentor junior engineers, providing guidance on best practices and career growth. Any other task relevant to the product that may be needed. Top reasons to work with us Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. *Based on performance, this role offers the opportunity for promotion to a VP/CTO position. Qualification : Bachelor's degree in Computer Science, IT, or related field.

Job Overview: We are seeking a talented Front-End (Angular) Developer to work on the client-side of our web and mobile applications. The ideal candidate will have a deep understanding of Angular (JS/2+), front-end development, and web application frameworks. As part of the development team, you will focus on implementing highly interactive, responsive user interfaces while ensuring high performance across both mobile and desktop platforms. You will collaborate closely with back-end developers to integrate with APIs and contribute to an agile development environment. Responsibilities: Angular Application Development: Develop, test, and maintain advanced Angular (JS/2+) applications, with a strong focus on creating a seamless user experience. UI/UX Design Implementation: Implement user interfaces based on provided designs, focusing on performance, scalability, and high responsiveness for both mobile and desktop environments. Collaboration with Cross-Functional Teams: Work with back-end developers to define API requirements, ensure seamless integration, and optimize the overall user experience. Agile Development: Collaborate within a Scrum team to define and develop application scope and objectives, and work iteratively to prepare functional and technical specifications using Agile methodologies. Bug Fixing & Troubleshooting: Analyze, classify, and resolve complex issues related to both front-end and back-end functionality. Proactively fix bugs and improve system uptime by enhancing system quality. Code Maintenance & Unit Testing: Write well-documented, tested, and idiomatic JavaScript, HTML, and CSS code. Perform unit testing using industry-standard tools and ensure all code is reusable, maintainable, and modular. Performance Optimization: Ensure the front-end application is optimized for performance, including responsive feedback for user actions, non-blocking code, and leveraging advanced techniques like multi-threading. API Integration: Work closely with back-end developers to integrate and communicate with RESTful APIs and external web services. Version Control & Documentation: Utilize version control tools (GitLab preferred) and contribute to technical documentation and peer reviews, ensuring smooth development processes. Continuous Improvement: Take the initiative to drive issue resolution and system enhancements. Stay up-to-date with the latest technologies and trends in front-end development to continuously improve processes and products. Requirements: Technical Expertise: Proficiency in HTML, CSS, JavaScript, and AngularJS/Angular 2+ framework. Strong knowledge of ES6 and TypeScript. Hands-on experience with unit testing using industry-standard tools. Familiarity with version control systems (GitLab preferred). Web Technologies Knowledge: Deep understanding of web application components including platform, database, API, caching layers, and web services. Experience in integrating with RESTful APIs and optimizing the front-end for performance. Analytical & Problem-Solving Skills: Strong ability to troubleshoot complex issues, analyze business requirements, and provide innovative solutions. Collaborative & Agile Experience: Experience working in an Agile Scrum development environment, with a collaborative mindset and ability to work effectively with cross-functional teams. Self-Starter: Proactive in identifying opportunities for system and process improvement, with the ability to take ownership of tasks and drive results. Performance Focus: Experience in developing high-performance front-end applications and handling multi-threading, non-blocking code, and ensuring seamless user experiences. Attention to Detail: A strong eye for detail in writing clean, reusable, and testable code, as well as ensuring designs are accurately translated into responsive, functional interfaces. Nice to Have: Experience in UI/UX design and familiarity with responsive design techniques. Familiarity with task runners or build automation tools for production deployment. What We Offer: Growth Opportunity: Work in a collaborative and innovative environment with opportunities to grow and expand your skill set. Impactful Work: Contribute to building products that have a direct impact on user experience and business success. Dynamic Environment: Be part of a fast-paced, agile team that values creative problem-solving and continuous learning. If you're passionate about front-end development and eager to build high-performance applications with cutting-edge technologies, we d love to hear from you. Apply now to join our dynamic team!

About the Role: We are seeking an experienced and customer-centric Senior Product Onboarding Specialist to join our team in Mohali. In this senior role, you will play a pivotal part in ensuring that our customers are onboarded seamlessly, receive personalized product demos, and are educated on best practices to maximize the value of our solutions. You will work closely with cross-functional teams to remove any roadblocks and contribute to improving product adoption and customer retention strategies. Key Responsibilities: Customer Onboarding: Lead and conduct high-level onboarding meetings, product tours, and company presentations, ensuring that customers understand how our products align with their business needs. Provide in-depth and tailored product demos based on the customer's goals, ensuring that complex product features are clearly explained and understood. Guide customers through product setup and ensure they are equipped for success from day one. Customer Education and Optimization: Work closely with customers to understand their specific goals and provide customized product information and best practices to help them achieve their desired outcomes efficiently. Proactively identify and remove roadblocks such as product-related issues, poor implementation, or gaps in customer knowledge that hinder their progress. Provide high-quality, ongoing educational materials and support to enhance product usage and adoption. Product Adoption and Retention: Collaborate with internal teams (e.g., customer support, product development) to address customer concerns and ensure timely issue resolution. Play a critical role in improving product adoption rates and increasing customer retention by fostering positive relationships and engagement strategies. Use insights from customer interactions to provide feedback to internal teams for continuous product improvement. Video Demonstrations and Educational Content: Create professional-grade video demonstrations, tutorials, and educational content to help customers better understand and utilize product features. Develop comprehensive onboarding materials, including step-by-step guides, video walkthroughs, and other resources that assist customers in achieving success with our products. Qualifications: Bachelor s degree in Business, Marketing, or a related field. 3-5 years of experience in product onboarding, customer success, or a related customer-facing role. Proven experience delivering product demos and guiding customers through complex product setups. Strong communication, presentation, and problem-solving skills with the ability to distill complex concepts into clear, actionable insights. Expertise in creating educational content, particularly video demonstrations, to support product adoption and customer success. Experience working with CRM systems, customer support tools, and video editing software is highly desirable. Demonstrated ability to build strong customer relationships and contribute to improving customer retention. Self-motivated and organized, with a proactive approach to solving customer challenges. Top Reasons to Work with Us: Join a fast-paced team of like-minded individuals who share your passion for customer success and technology. Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and advanced technologies. Enjoy a high-growth work environment with ample learning and development opportunities. Competitive compensation package based on experience and skill. Qualification : Bachelors degree in Business, Marketing, or a related field.