Delivery Service Jobs in Bengaluru

Service Delivery Executive Department: Unitary Service Location: Bengaluru Job Purpose The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI). Key Responsibilities Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs. Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings. Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits. Data Management: Maintain accurate customer information and end-user data within the internal systems. Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI). Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners. Market Feedback: Collect and report competitor insights and market trends to HQ. Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations. Key Skills & Competencies Strong knowledge of UCPG products and service offerings. Technical expertise in service operations and channel management. Proficiency in vendor and dealer management. Strong negotiation, presentation, and interpersonal skills. Qualifications & Experience Education: Diploma or B.E. in a relevant discipline. Experience: 3 8 years in Service Delivery, Customer Support, or related roles. Qualification : Diploma or B.E. in a relevant discipline

Manager, Go-To-Market Technology Support Operations Location: Bengaluru Department: Business Technology Experience: 7+ Years (3+ Years in Team Management) Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device, from anywhere. Our Okta and Auth0 platforms offer secure access, authentication, and automation placing identity at the center of digital transformation and enterprise growth. At Okta, we celebrate diverse backgrounds and experiences. We aren t looking for a perfect fit we re looking for lifelong learners and collaborative builders who bring unique value to our mission. The Team You ll join the Go-To-Market Technology (GTM) group, a core part of Okta s Technology, Data & Intelligence (TDI) organization. Our vision: drive clarity, collaboration, and accountability across the business while enabling Okta s scale and growth. The Opportunity We re seeking a Manager to lead the Support Operations team within GTM Technology. This role is responsible for managing a team of Business Application Administrators who oversee and support Okta s GTM systems primarily Salesforce and integrated applications such as ServiceNow. You ll drive operational excellence, oversee capacity and team development, collaborate cross-functionally, and shape how we support and optimize business applications across global teams. This role requires strong technical know-how of the Salesforce ecosystem, a mindset for process improvement, and a passion for team leadership. Key Responsibilities Leadership & Talent Development Build, motivate, and lead a high-performing team of application administrators. Hire, mentor, and retain top talent through coaching and career planning. Provide direction and remove roadblocks to help your team succeed. Foster a culture of learning, ownership, and continuous improvement. Performance Management Define and track KPIs and team SLAs with a data-driven approach. Manage team resource allocation and adjust capacity as business needs shift. Identify skill gaps and build plans to address them through training and hiring. Cross-Functional Collaboration Partner with Technology, Data & Intelligence, Security, and Compliance teams to align on goals and incident handling. Refine escalation processes for a smooth support experience across teams. Enable seamless knowledge transfer and system supportability. Documentation & Automation Lead the Knowledge Centered Service (KCS) program to scale AI-driven incident resolution. Standardize and document team operational processes to ensure consistency. Security & Compliance Ensure all Salesforce and GTM-related systems adhere to compliance standards such as SOX. Collaborate with security teams on audits and mitigation of any vulnerabilities. Innovation Culture Encourage your team to explore new Salesforce, AI, and automation features. Promote participation in hackathons, Fix-It Days, and other internal innovation initiatives. Required Skills & Experience 7+ years of experience in IT or Business Systems, with 3+ years in people management. Strong expertise in the Salesforce ecosystem and enterprise SaaS tools like ServiceNow, Jira, Confluence, GitHub, etc. Experience in a global or multi-location work environment. Deep understanding of compliance (e.g., SOX) and security standards for enterprise applications. Proven track record of driving team innovation and embedding modern tools or practices. Excellent interpersonal and executive-level communication skills. Strong organizational, time management, and stakeholder alignment capabilities. Ability to remain resilient under pressure and maintain focus on team and business outcomes. High Impact: Drive global support operations for a critical business tech stack. Empowered Leadership: Build and lead a team in a dynamic, growing organization. Growth & Learning: Opportunities for continuous development in technology, leadership, and innovation. Collaborative Culture: Join a purpose-driven company with a human-centered, inclusive team culture. Join Us Become a part of a company that s transforming how identity is secured and scaled in the modern world. At Okta, you belong.

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Customer Support Engineer (CSE) Department: Technical Location: Bangalore Job Description The Customer Support Engineer (CSE) will be responsible for the maintenance, troubleshooting, and repair of Stratasys 3D printing equipment to ensure high customer satisfaction. This role involves direct interaction with customers, managing service calls, and maintaining equipment to the highest standards while following established procedures. Key Responsibilities Perform basic troubleshooting, installation, maintenance, and repair of Stratasys 3D printing equipment. Complete scheduled Preventative Maintenance and implement field modifications as required. Escalate unresolved technical issues to OEM teams following standard procedures. Maintain accurate and timely service logs, customer records, and internal documentation. Communicate regularly with customers to provide updates, resolve issues, and ensure proper follow-up. Ensure all tools and test equipment are properly maintained and calibrated. Adhere to Health and Safety regulations and other applicable regulatory requirements. Identify and support sales opportunities including new contracts, renewals, and system sales. Manage multiple open service issues efficiently, prioritizing tasks effectively. Requirements Educational Qualification: BE/B.Tech in Electrical Engineering or Mechanical Engineering. Diploma with 3+ years of experience servicing and operating 3D printing machines. Experience: Minimum of 3 years in a customer support or technical service role, preferably with experience in 3D printing equipment. Skills: Strong technical troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to manage multiple tasks and prioritize effectively. Qualification : BE/B.Tech in Electrical Engineering or Mechanical Engineering

Position: Assistant Manager Account Management Location: Bangalore Experience: 5 8 years Education: Any Graduate Experience Required: 5 8 years of total experience in the service industry, with a minimum of 3 years in people management and customer service roles. Role Purpose: To ensure seamless claims processing for customers by managing a team of helpdesk personnel, including implants, semi-implants, account managers, and the document pickup team. The role also ensures a high standard of customer satisfaction and process compliance. Key Responsibilities: Team Oversight & Operations: Ensure scheduled customer visits by team members are carried out as planned. Monitor daily activities and performance, especially volume of documents collected. Review customer queries and the quality of responses from team members. Support team in handling and resolving customer escalations. Reporting & Claims Coordination: Review team reports and take necessary actions, including claims coordination. Collaborate with the front-end team to ensure timely and accurate claim registration. Analyze claims data dumps and take corrective actions such as addressing IRs, reopening claims, or resolving dummy entries. People Management & Coaching: Conduct regular one-on-one reviews with team members to address concerns and streamline processes. Guide team through customer escalations and process complexities. Drive improvement based on low CSAT/DSAT scores by identifying and addressing process or communication gaps. Stakeholder Collaboration: Liaise with internal and external stakeholders to address client-specific needs, such as helpdesk support or wellness activities. Work closely with regional and cross-functional teams to deliver on client expectations. Continuous Improvement: Analyze customer feedback to drive service improvements. Identify opportunities to improve customer interactions, documentation processes, and service delivery. Key Outcomes for Success: High customer satisfaction (CSAT) Timely resolution of customer issues as per SLA Successful client renewals Skills & Competencies: Technical: Strong understanding of service processes and claims workflows Proficient in MS Office (Excel, Word, PowerPoint) Behavioral: Problem-solving mindset Strong active listening and communication skills Proven people management abilities Client-oriented with a focus on service excellence Qualification : Any Graduate

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

SAP Delivery Manager Location: Bangalore Experience: 10 12 Years Employment Type: Full-time About Fingent At Fingent, we believe technology has the power to transform lives those who use it, build it, and benefit from it. We create software that is elegant, functional, and impactful, helping organizations solve complex challenges. We nurture a culture where talented individuals thrive and grow, bringing the best to themselves, their peers, and their clients. Role Overview We are looking for an experienced SAP Delivery Manager to lead and drive SAP S/4HANA implementation and migration projects. This leadership role requires deep technical expertise, outstanding communication skills, and strong experience managing delivery teams and enterprise clients. Key Responsibilities Lead end-to-end delivery of SAP projects, from scope definition to successful deployment. Provide architectural guidance to align SAP solutions with client business goals. Translate customer needs into technical specifications and functional solutions. Guide and support engineering teams during configuration, development, and deployment. Oversee resource allocation, team onboarding, and performance monitoring. Collaborate with stakeholders and executive teams to ensure transparency and alignment. Facilitate agile ceremonies including sprint planning, reviews, and retrospectives. Ensure high technical integrity and quality standards across SAP solutions. Manage project risks and ensure timely issue resolution. Provide mentorship and structured growth opportunities to team members. Maintain up-to-date documentation, project reports, and executive briefings. Required Skills and Experience 10 12 years of experience in SAP S/4HANA solution consulting, delivery, or systems integration. In-depth knowledge of SAP modules: FICO, MM, PP, SD, PLM, and APO. Strong ABAP development skills and expertise with interface technologies (Web Services, REST APIs, Java connectors). Solid understanding of SAP best practices and security concepts. Proven experience in SAP S/4HANA migration and greenfield/brownfield projects. Experience delivering technical demos and presenting to executive stakeholders. Exceptional communication, leadership, and team management skills. Ability to anticipate project risks and proactively mitigate them. Experience in mentoring, training, and upskilling technical teams. Preferred Traits Strategic thinker with attention to detail and strong problem-solving abilities. Strong interpersonal skills with a collaborative and inclusive mindset. Passion for innovation and continuous improvement.

Job Title: Senior Escalation Engineer Location: Bengaluru, Karnataka, India About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving over 100 million users globally. When you join Cloud Software Group, you are helping real people access cloud-based products that empower them to work from anywhere. Our team values passion for technology, courage to take risks, and empowering individuals to dream, learn, and build the future of work. Now is the perfect time to join us and be part of the next evolution in cloud technology! About This Team: We are the Advanced Support team, specializing in NetScaler and NetScaler Console products. As the highest level of support, we collaborate closely with LCM and Engineering teams to swiftly resolve customer issues and bugs, ensuring seamless operation of their environments. We work on complex, critical issues and ensure that our customers receive top-tier technical assistance. Job Description: The Senior Escalation Engineer is responsible for providing advanced technical support to customers facing critical, high-complexity issues. You will act as a liaison between customers, engineering teams, and product development, ensuring quick and effective resolution of customer problems. Your work will have a direct impact on the customer experience by resolving issues that are politically sensitive or technically intricate. Additionally, you will play a vital role in mentoring junior engineers and contributing to knowledge sharing within the team. Role Responsibilities: Advanced Technical Support: Independently resolve highly complex customer issues by using advanced troubleshooting skills. You will handle the most critical and politically sensitive customer situations and issues. Customer Communication: Defuse difficult customer situations through effective communication planning and follow-through, ensuring confident communication with customers at all levels. Collaboration with Engineering: Be an effective technical interface between the customer and the 3rd Level Engineering/Product Development teams, ensuring clear documentation and resolution. Technical Leadership: Act as an authority on Citrix Networking products and provide guidance and mentorship to less experienced colleagues. You will also contribute to writing complex technical articles and case studies for the knowledge base. Knowledge Sharing: Develop and review advanced technical training materials for both internal and external audiences on multiple products or components. On-call Rotation: Participate in a 24x7 on-call rotation to provide continuous support to customers. Problem Report Prioritization: Work with Engineering teams to prioritize product issues and provide timely feedback. Project Participation: Contribute as a collaborator or sub-team leader in various technical projects. Basic Qualifications: BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline. 7+ years of technical support experience in a large enterprise environment. In-depth networking knowledge, including: TCP / HTTP / SSL / DNS / WAN WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS, and other related internet protocols. Experience with Citrix Networking Products such as NetScaler, F5 BigIP, Cisco CSS, and others in load balancing, SSL VPN solutions, and web application firewalls. Experience with debugging tools and techniques, including dump files, network traces, and sniffers like Wireshark and tcpdump. Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies. Experience with security technologies such as SSL/TLS, VPNs, Firewalls, IDS/IPS. Experience with network monitoring tools such as PRTG, Obkio, Auvik, SNMP. Preferred Certifications: Citrix Certification or CCNA. Working knowledge of Virtualization/Cloud technologies like AWS, Azure, ESXi, or GCP. Impactful Work: At Cloud Software Group, you will work on solving complex, high-priority issues that directly impact customers worldwide. Continuous Learning: You'll have opportunities for growth and learning with exposure to cutting-edge technologies in a dynamic, collaborative environment. Supportive Culture: Our team values innovation, knowledge-sharing, and mentorship, ensuring everyone has the tools and opportunities they need to thrive. Equal Opportunity Employer: Cloud Software Group is committed to Equal Employment Opportunity (EEO) and complies with all applicable federal, state, and local laws that prohibit discrimination in employment. We consider all qualified applicants for employment without regard to race, color, creed, sex, gender identity, sexual orientation, ethnicity, national origin, ancestry, citizenship, religion, disability, pregnancy, marital status, military service, protected veteran status, political activity, and other protected classifications. Qualification : BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline.

Job Title: Support Engineer Location: Bengaluru Company: Loadshare Networks About Loadshare Networks At Loadshare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors such as Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. Our platform supports a wide range of intra-city logistics operations, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale & Reach: 500,000+ daily last-mile deliveries across 500+ towns 20,000+ active delivery partners 1M+ shipments daily via our proprietary supply chain SaaS platform Role Overview We re looking for a skilled Support Engineer to join our Bengaluru team. You ll be the first point of contact for resolving customer issues, analyzing technical problems, and collaborating closely with the engineering and product teams to ensure a smooth, high-quality user experience. This role is ideal for someone who enjoys problem-solving, has strong technical aptitude, and communicates clearly with internal and external stakeholders. Key Responsibilities Troubleshoot and resolve user-reported issues on web and Android platforms. Collaborate with product and engineering teams to handle technical escalations. Conduct root cause analysis and assist in identifying long-term fixes. Manage tickets and user requests using support tools such as Freshdesk or Zendesk. Document known issues and resolutions to improve the support knowledge base. Perform data analysis using SQL and Excel to support incident investigation. Support implementation and onboarding efforts for clients as needed. Proactively suggest product or process improvements based on user feedback. Requirements 2+ years of experience in a technical support role, preferably in a B2B SaaS environment. Strong skills in SQL, database management, and Microsoft Excel. Hands-on experience with customer support tools like Freshdesk, Zendesk, or similar platforms. Prior experience supporting cloud-based applications and Android apps. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication in English and Hindi. Ability to clearly articulate issues, root causes, and solutions to both technical and non-technical audiences. Experience in stakeholder engagement, customer success, or relationship management is a plus. Key Skills SQL, Databases, Excel Problem Solving & Root Cause Analysis Freshdesk / Zendesk / Support Platforms Cloud & Android Application Support Customer Service & Relationship Management Gap Analysis & Stakeholder Communication

Job Title: Pre-Sales Technical Project Manager Digital Transformation Location: Bangalore Experience: 12 18 Years Job Overview We are seeking a highly skilled and experienced Pre-Sales Technical Project Manager with 12-18 years of experience to lead the proposal efforts for Digital Transformation projects. The ideal candidate will possess a strong technical foundation, deep understanding of enterprise solutions, and significant expertise in managing pre-sales activities, including proposal development, solution architecture, and client engagement. You will play a critical role in designing innovative solutions, managing the pre-sales process, and ensuring successful outcomes for complex, enterprise-level projects. Key Responsibilities RFI/RFP Management: Lead and coordinate RFI/RFP responses, ensuring the development of competitive, customized solutions that meet client needs and demonstrate our capabilities. Pricing & Financial Models: Develop and validate pricing models, including presumptive scenarios for various service offerings, ensuring alignment with client requirements and organizational objectives. Risk Identification & Mitigation: Identify potential risks during the solutioning and transition stages and implement effective strategies to mitigate these risks. Change Management Governance: Design and define change management governance models to facilitate smooth project transitions and minimize operational disruptions. Cross-Functional Collaboration: Engage with key teams Legal, Risk & Compliance, IT Infrastructure, Operations, and Finance to ensure alignment on contractual documents (NDAs, MSAs, SOWs, LOEs, etc.) and compliance with organizational and regulatory standards. Knowledge Management: Maintain a dynamic repository of templates, case studies, and other materials to improve efficiency and share knowledge across teams. Required Skills & Experience Experience: 12-18 years of experience in managing Digital Transformation projects, with at least 7-10 years focused on pre-sales or solutioning roles in IT services or consulting. Pricing & Financial Expertise: Proven experience in building pricing models, conducting financial projections, and performing cost-margin analyses. Contractual Knowledge: Familiarity with contractual documents such as NDAs, MSAs, SOWs, and LOEs. Ability to work closely with legal and compliance teams to ensure proper documentation and alignment. Risk Management: Strong analytical skills with the ability to foresee potential risks during the solutioning and transition phases and proactively address them. Communication & Collaboration: Excellent verbal and written communication skills, with the ability to manage stakeholder relationships and collaborate cross-functionally across various teams. Technical & Business Alignment: Ability to bridge the gap between technical and business teams, ensuring alignment of solutions to meet both business objectives and technical requirements. Tool Proficiency: Proficiency in tools such as ChatGPT, Microsoft Excel, financial modeling platforms, and proposal documentation tools. This is an exciting opportunity for a talented Pre-Sales Technical Project Manager to make a significant impact by leading the charge on Digital Transformation proposals and solutioning. If you're a results-driven professional who thrives in a fast-paced, collaborative environment, we invite you to apply!

Job Title: Global Solutions Partner Manager Location: Madhavanagar, Bengaluru, KA 560001 Mode of Work: At Office Experience: 10 to 20 years No. of Positions: 1 Department: Business Industry: IT Services, Utilities, Telecom, Energy About the Role: We are seeking a highly skilled Global Solutions Partner Manager to focus on establishing and nurturing strategic partnerships in the Utilities sector in India, particularly in Power, Telecom, Water, Gas, Oil, and related domains. The role will require building a network of organizations in the US and Europe who wish to establish design, service, and backend centres in India, while also partnering with System Integrators (SIs) globally who serve the Utilities vertical. This is an exciting opportunity to drive global partnerships, manage client relationships, and contribute to the growth of Pixel s solutions within the industry. Key Responsibilities: Scouting and Partnering: Identify and sign up US/Europe-based companies in the Utilities, Telecom, Broadband, Power, Water, Oil, Gas sectors to transfer their backend work to Pixel in India. Develop strategic partnerships with key players to deliver Network design, process, and delivery services. Global Solutions Delivery: Work with US companies to deliver their Utilities-based solutions in India. System Integrator (SI) Partnerships: Partner with Indian and global IT services companies (SIs) and advisory consultants, managing delivery and partial design of Utilities/Telecom/Broadband/Power accounts and projects. Market Research and Business Development: Collaborate with the Business Excellence and Market Research teams to identify global partnership opportunities. Develop and execute go-to-market strategies for these partnerships. Revenue Growth and KPIs: Drive a revenue goal by developing a defined partner ecosystem. Manage weekly/monthly KPIs/OKRs to ensure the achievement of partnership and revenue targets. Collaboration with Internal Teams: Work closely with internal teams (Sales, Marketing, Product Development) to create joint business plans, strategies, and promotional activities with partners. Training and Support: Develop training materials, presentations, and resources to enable partners to sell and implement Pixel s solutions effectively. Risk Management and Compliance: Ensure all partnerships align with corporate policies, legal requirements, and regulatory standards. Identify and manage potential financial, legal, and operational risks related to partnerships. Industry Relationship Management: Leverage existing relationships with US-based companies providing Utilities services and consulting projects. Build relationships with Indian MNC System Integrators and IT service companies. Skills and Requirements: Qualification: Bachelor s degree in Business, Marketing, Research, or a related field. An MBA is a plus. Experience: 10 to 20 years of experience in partnership management, business development, or related roles within the tech, consulting, or corporate solutions sector. Proven track record in Utilities/Telecom/Broadband/Power sectors, especially with US-based companies. Strong existing relationships with US-based companies looking to outsource Utilities/HFC design projects to India is a must. Experience partnering with Indian MNC System Integrators and IT service companies is a plus. Industry Knowledge: Strong familiarity with the global Utilities landscape and relevant technologies. Knowledge of the latest trends in GIS, Telecom, and Utilities sectors. Skills: Analytical Skills: Ability to analyze market data, understand industry trends, and make informed, data-driven decisions. Communication and Interpersonal Skills: Excellent presentation, negotiation, and relationship-building skills. Problem-Solving: Ability to address and resolve issues quickly and efficiently. Attention to Detail: Ensuring no aspect of partnership or delivery is overlooked. Additional Requirements: Ability to think strategically and execute tactically. Proactive mindset with a focus on achieving both short-term and long-term business goals. Fluency in communication strong written and verbal English skills to manage relationships effectively. Why This Job Might Be for You: You enjoy solving complex challenges and developing creative, actionable solutions. You are detail-oriented and committed to delivering the highest quality solutions, ensuring no task goes unaddressed. You thrive in fast-paced environments, are adaptable to changes, and can quickly learn new things. You re highly motivated, proactive, and always looking for new ways to make an impact. You have a proven ability to communicate clearly, whether in writing or speaking, and can explain complex technical concepts to various stakeholders. Additional Information: Location: Madhavanagar, Bengaluru, KA 560001 No. of Positions: 1 Department: Business Employment Type: Full-time Work Mode: At Office Seniority Level: Senior Qualification : Bachelors degree in Business, Marketing, Research, or a related field.An MBA is a plus.

Job Title: India Solutions Partner Manager Corporate Location: Madhavanagar, Bengaluru, KA 560001 Mode of Work: At Office Qualification: Bachelor s degree in Business, Marketing, Research or a related field, an MBA is a plus. Experience: 7 to 18 years No. of Positions: 1 Location: Bangalore Department: Business About the Role: We are seeking an exceptionally talented India Solutions Partner Manager Corporate who shall focus on establishing and nurturing strategic partnerships with the corporate sector in India to service the market with PIXEL s solutions, specifically GIS. The role shall involve building and managing relationships with corporate partners and clients, identifying the clients GIS based needs along with the partners, and aligning the company s solutions to help clients achieve their business goals. Below is a breakdown of the key responsibilities and qualifications for the position: Skills & Requirements: Very specifically tying up with MNC organisations operating in India with their offerings in India (who service with GIS and GIS based solutions) and to partner with these companies for GIS projects (other related projects like Low Code App projects etc as well) in India and be their GIS partner of choice. Go To Market with these companies and even front end projects as and when needed. Act also as a backend for these companies for major GIS / certain Utilities projects to service (including both corporate and Government projects that these organisations service themselves). Tie up directly with other large B2B companies for domain specific GIS projects like retail, agriculture, rural banking etc. Tie up with e-commerce start-ups to tap the GIS business generated by the start-up eco system. Tie up with domain consulting companies like irrigation consultants / smart city consultants etc for commissioning of GIS based projects and delivery based projects. Tie up with domain companies for big ticket GIS govt projects and while these domain companies get govt businesses, the partner manager should ensure sub sourcing / partnering with these companies specifically for large GIS projects especially in the land / D fense / irrigation etc sectors. Tie up with Telecom/broadband service providers, other utility companies, SCADA (Supervisory Control and Data Acquisition) solution providers in India. Drive a revenue goal through the defined partner ecosystem. Collaborate with internal teams (e.g., Sales, Marketing, Product Development) to drive joint business plans, strategies, and promotional activities. Develop and deliver training materials, presentations, and other resources to help partners understand and sell the company s solutions effectively. Ensure all partnerships align with corporate policies, legal requirements, and regulatory standards. Identify and manage potential risks related to partnerships, including financial, legal, and operational risks. Existing relationships with organization types mentioned in the job responsibilities is an absolute must. Relationships with Smart City / Irrigation consultants will be an added advantage. Industry Knowledge: Familiarity with the Indian corporate landscape servicing GIS and knowledge of relevant technologies and solution is very critical. Analytical Skills: Ability to analyse market data, understand industry trends, and make data-driven decisions. Communication and Interpersonal Skills: Strong presentation, negotiation, and relationship-building skills. Problem-Solving: Ability to address and resolve issues promptly and efficiently. Bachelor s degree in Business, Marketing, Research or a related field, an MBA is a plus. Experience: Typically, 7 -18 years of experience in partnership management, business development, or a related role within the tech, consulting, or corporate solutions sector. Note that existing relationships with organization types mentioned in the job responsibilities is an absolute must. Relationships with Smart City / Irrigation consultants will be an added advantage. This job might be for you if: You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don t get flustered easily. If you don t know the answer, you ll dig until you find it. You pay attention to the details. As far as you re concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch. You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches. You communicate clearly. You write well, you speak eloquently and you can explain just about anything to anyone. You are motivated and driven. You are ready for new challenges without waiting to be asked. You re going to take ownership of the time you spend with us and truly make a difference. Qualification : Bachelors degree in Business, Marketing, Research or a related field, an MBA is a plus.

Job Title: Technology Support II Location: Bengaluru, India Department: Corporate Technology Team, JPMorgan Chase Job Description As a Technology Support II within the Corporate Technology team at JPMorgan Chase, you will leverage best practices in software engineering to solve complex business problems and drive excellence in technology solutions. You will be responsible for working on small to medium projects independently and collaborating with cross-functional teams to enhance your understanding of business needs and relevant technologies. This role involves championing site reliability practices, applying your experience in Agile SDLC, and proficiency with development toolsets. You will have a solid understanding of application, data, and infrastructure architecture, and effectively use ETL software such as Ab Initio. Staying updated on industry trends, leveraging your knowledge of financial instruments, and fostering an innovative culture will be key to your success. You will apply your software skills in business analysis, development, maintenance, and improvement, all while collaborating within large teams to achieve the organization s goals. Key Responsibilities Site Reliability: Champion site reliability culture, providing technical influence across the team. Agile Practices: Apply your experience with Agile SDLC and proficiency with development tools. Application & Infrastructure Architecture: Demonstrate solid knowledge in application, data, and infrastructure architecture disciplines. ETL Software Usage: Utilize Ab Initio ETL software effectively to process and integrate data. Industry Awareness: Stay informed about technology trends and best practices across the industry. Financial Instrument Knowledge: Leverage knowledge of various financial instruments in your work. Innovation Culture: Foster an innovative culture, bringing passion and creativity to problem-solving. Software Skills Application: Apply your software skills in business analysis, development, maintenance, and improvement. Collaboration: Collaborate effectively in large teams to meet organizational goals. Independent Work: Work independently and take the initiative on tasks and projects. Required Qualifications, Capabilities, and Skills Training & Certification: Formal training or certification in application support concepts, with 2+ years of applied experience. Programming & Scripting: Experience in Python or similar programming languages. Automation Tools: Experience with automation tools such as Ansible, Autosys, or Control-M. Site Reliability Knowledge: Emerging knowledge of reliability, scalability, performance, security, and site reliability best practices. Monitoring & Alerting: Familiar with service level objective alerting and monitoring tools (e.g., Splunk, Datadog, Dynatrace). CI/CD Tools: Familiar with continuous integration and delivery tools such as Jenkins, GitLab, or Terraform. Automation with Terraform & Python: Emerging knowledge of Terraform and automation in Python. Containers & Orchestration: Emerging knowledge of containers and container orchestration tools (e.g., ECS, Kubernetes, Docker). Collaboration Skills: Strong communication and collaboration skills, with the ability to thrive in a fast-paced, dynamic environment. Preferred Qualifications Cloud Experience: Experience with cloud platforms (preferably AWS) and setting up infrastructure using Terraform. Platform Experience: Advantageous to have experience supporting applications on platforms such as Databricks, Snowflake, or AWS EMR. Virtualization & Cloud Architecture: Knowledge of virtualization, cloud architecture, and services for automated deployments. About JPMorgan Chase JPMorgan Chase is one of the oldest and most prominent financial institutions in the world. With over 200 years of history, we provide innovative financial solutions to millions of consumers, small businesses, and some of the world's largest corporate, institutional, and government clients. Our services span across investment banking, consumer banking, small business banking, commercial banking, financial transaction processing, and asset management. Join us and be part of a global leader in the financial services industry.

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Account Manager - Bangalore Location: Bangalore Role: Account Manager Experience: 10 - 16 years Number of Positions: 1 Qualifications: Relevant Bachelor's Degree Job Description: Develop and maintain strong relationships with CxO level executives and all relevant stakeholders at the customer end. Build a strong relationship with delivery stakeholders. Work closely with the Solution Engineering Team as required. Create a positive team environment to improve collaboration and productivity. Serve as a bridge between the customer and delivery managers/project managers/anchor tenants to maintain high customer success levels. Achieve and maintain high customer satisfaction (CSAT) scores, aiming for over 80%. Conduct monthly governance meetings with customers, involving Sales and other key stakeholders, to ensure all accounts remain in a positive state. Lead weekly account review meetings and provide clarity on all aspects of account management. Publish quarterly, half-yearly, and yearly achievement reports to the CDS Leadership Team. Meet or exceed account growth targets by 20-25% year-over-year. Identify growth areas and prepare a sales roadmap for the next four quarters. Improve overall profit margins by 2-5% year-over-year, per account. Collaborate and contribute to the overall growth of the organization. Qualification : Relevant Bachelor's Degree

About Adobe At Adobe, we're changing the world through digital experiences. From emerging artists to global brands, we provide the tools needed to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful, powerful images, videos, and apps that transform how companies engage with customers across every screen. We're on a mission to hire the very best talent, fostering an inclusive culture where everyone is respected and has access to equal opportunities. We believe great ideas can come from anywhere, and the next big idea could be yours! The Opportunity The Customer Success Solution Architect plays a key role in helping brands maximize the value of their customer experience management (CXM) transformation by leveraging Adobe's solutions to deliver personalized, impactful experiences across all channels. In this role, you will work with customers who are struggling to fully utilize or realize the value of their Adobe Digital Experience (DX) solutions. Your expertise will guide them in operationalizing teams, solving complex challenges, and advising on strategies and technology to support their CXM transformation. What You ll Do Strategize and Architect Solutions: Collaborate with customers to understand their business requirements and translate them into a North Star architecture, recommending Adobe solutions to enhance their digital experiences. Solve Customer Challenges: Dive deep into architecture and advise on strategies that help customers unlock the full potential of their Adobe investment, addressing issues in customer experience management. Customer & Internal Collaboration: Maintain strong governance, communication, and organizational change, both with the customer and internally, working closely with the Ultimate Success Organization, Sales teams, and other customer-facing teams. Cross-Team Collaboration: Provide regular feedback and work with Product Management, Engineering, Product Marketing, and Service Marketing to ensure customer needs are addressed. Innovation: Identify opportunities across multiple customers and create new solutions that can be implemented at scale, helping to build out standard processes for future success. What You Need To Succeed Experience: 10+ years of relevant experience in enterprise architecture advisory, particularly in Adobe Digital Experience solutions. Expertise in Adobe DX Solutions: Deep knowledge of Adobe solutions such as AEM, Campaign, AEP, and related apps like CDP, CJA, or AJO, with a focus on integration and implementation to realize value. Problem-Solving: A creative and innovative mindset to solve complex technical problems and make impactful decisions that drive customer success. Communication Skills: Ability to explain complex ideas clearly, both verbally and in writing, to customers and internal teams. Customer-Centric Focus: A track record of building strong relationships with customers, leading change, and driving impactful technical solutions. Integration Knowledge: Familiarity with enterprise application integration (EAI) concepts, APIs, microservices, middleware, and AI/ML concepts to drive effective communication between customer applications. Ad Tech Experience: Experience with ad technology platforms such as DMPs, DSPs, Ad servers, and Cross-Device Tracking systems. Data Architecture Knowledge: Familiarity with CRM systems, email platforms, data lakes, data warehousing, and big data architectures to support optimal data management. Emotional Intelligence: Strong interpersonal skills and the ability to lead with emotional intelligence, building trust and rapport with customers and internal stakeholders. Adobe is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based on gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

Job Title: Delivery Manager Experience: 12 to 15 years Education: Bachelor s degree (Engineering or Non-Engineering) Who We Are: HashedIn by Deloitte is a born-in-the-cloud technology firm, specializing in leveraging cloud-native technologies to build innovative, market-leading solutions. Since inception, HashedIn has successfully delivered solutions to over 100 customers across industries and geographies, helping them launch new products, disrupt industries, and scale operations. With a team of 900+ Hashers, we are proud to be recognized as a Great Place to Work multiple times, fostering a culture that promotes freedom to experiment, continuous learning, and fun at work. Role Overview: As a Delivery Manager, you will be responsible for managing and driving multiple project deliveries across various customers and geographies. This role demands strong leadership, project management expertise, technical understanding, and the ability to align delivery processes with business goals. Key Responsibilities: Own and manage delivery for multiple projects simultaneously. Define project roadmaps aligned with key business objectives. Lead both onshore and offshore teams, managing project schedules, scope, and delivery plans. Define and manage project scope, budget, and timelines from initiation to closure. Identify, anticipate risks and issues, and proactively work towards resolution to ensure successful delivery. Collaborate with Recruitment & Operations to ensure projects are adequately staffed with the right talent. Conduct regular team meetings to monitor progress, manage escalations, and align on project priorities. Ensure efficient and cost-effective delivery processes across projects. Act as the single point of contact for delivery, representing HashedIn to clients and stakeholders. Manage project profitability, ensuring that each project operates as a profit center. Own and drive delivery excellence in a global delivery model (onshore-offshore). Lead and coordinate crisis management when required. Desired Profile: 12 to 15 years of hands-on project delivery experience. Solid understanding of Agile methodologies and software development lifecycle. Strong grasp of OOP concepts, architectural design patterns, and data structures. Extensive experience with any technology stack, such as MEAN, .NET, or Java. Proven experience in project planning, budgeting, and milestone tracking. Excellent problem-solving skills, with the ability to build contingency plans and handle high-pressure situations professionally. Strong negotiation, presentation, and communication skills. Experience acting as the primary delivery contact for customers, representing the delivery team in client conversations. Ability to drive delivery governance processes across teams and ensure alignment with organizational goals. Qualification : Bachelors degree (Engineering or Non-Engineering)

Lead the Future of Mainframe Technology as an IBM Mainframe Technical Lead! Location: Hyderabad, India We are seeking an experienced IBM Mainframe Technical Lead with a strong background in IBM z Hardware, Storage (Disk & Tape), and Data Center Management. This role requires deep expertise in system programming, infrastructure management, disaster recovery, and team leadership to drive complex infrastructure projects and ensure seamless mainframe operations. The ideal candidate will have a proven track record in architecture, technology leadership, vendor management, and high-severity incident handling, along with the ability to mentor and guide technical teams. Key Responsibilities Technical Expertise & Mainframe Infrastructure Management Provide technical leadership in IBM z Hardware, Storage, and Data Center operations. Hands-on experience in z/OS, Storage, CICS, DB2/IMS, Capacity Planning, and Networking. Lead hardware & software refresh initiatives with a strong understanding of IBM Mainframe technology. Manage complex infrastructure projects with multiple dependencies, including ISV products. Ensure high availability and batch SLA compliance, taking proactive measures to mitigate risks. Leadership & Team Management Lead and mentor technical teams, ensuring skill development and career growth. Provide direction to Team Leaders and support resources. Foster a collaborative, cooperative, and motivational leadership approach. Drive people development, talent retention, and career progression strategies. Architecture, Disaster Recovery & Vendor Management Offer architecture and technology leadership to delivery teams. Ensure seamless disaster recovery planning, implementation, and process adherence. Manage mainframe hardware and software vendor contracts efficiently. Maintain a clear understanding of client business needs, mainframe utilization, and future projections. Incident Management & Risk Mitigation Handle high-severity incidents and major recovery efforts effectively. Lead incident recovery bridges and drive resolution strategies. Track availability metrics and take foresighted actions to prevent SLA breaches. Manage change processes to ensure business continuity. Software & Compliance Oversight Provide technical support for software solutions and infrastructure-related concerns. Ensure compliance with software audits and licensing requirements. Identify areas for process improvement and drive technology upgrades. Required Skills & Experience 15+ years of experience in IBM Mainframe Infrastructure Management & System Programming. Strong expertise in z/OS, Storage, CICS, DB2/IMS, Capacity Planning, and Network Administration. Proven leadership in technical teams, project execution, and infrastructure upgrades. In-depth knowledge of IBM hardware/software contracts and ISV vendor management. Strong analytical, problem-solving, and organizational skills. Experience handling high-severity incidents and major incident recovery bridges. Excellent stakeholder management, communication, and team collaboration skills. Ability to work independently and lead cross-functional teams effectively. Be a part of a global, technology-driven organization leading innovation in IBM Mainframes. Drive impactful projects and lead cutting-edge infrastructure transformations. Collaborative and inclusive work environment that values leadership and expertise. Competitive salary and benefits with opportunities for professional growth. If you're an experienced Mainframe expert looking for an exciting leadership opportunity, we d love to hear from you! Apply now and lead the future of Mainframe Technology with us!

Job Title: HR Service Delivery Analyst Skill Required: Employee Service - HR Delivery Strategy Experience: 3 to 5 Years Location: Bengaluru Education: Any Graduation About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals deliver on the promise of technology and human ingenuity every day, serving clients in 120+ countries. About the Role As an HR Service Delivery Analyst, you will be part of the Human Resources Shared Services (HRSS) team, supporting lateral recruitment for Accenture s Operations entity. You will play a crucial role in building strategies for demand fulfillment and improving HRSS service delivery efficiency. This role involves working closely with regional recruitment teams to design, develop, and implement HR Delivery Strategy, ensuring a seamless end-to-end employee experience across the employee lifecycle. Key Responsibilities Analyze and solve lower-complexity HR delivery problems. Collaborate with peers within Accenture, with limited exposure to clients or Accenture management. Work on HR Operations processes, including recruitment, workforce administration (WFA), benefits, payroll, leaves of absence (LOA), exit management, and more. Ensure effective coordination and execution of HR activities. Support non-commercial aspects of outsourcing agreements, maintaining service standards for quality, efficiency, and productivity. Receive moderate-level instructions for daily tasks and detailed instructions for new assignments. Work as an individual contributor with a focused scope of work. May be required to work in rotational shifts. HR Process Design expertise. Adaptability and flexibility to work in a dynamic environment. Ability to perform under pressure. Problem-solving skills to address HR service challenges. Be part of a high-impact HR team that shapes Accenture s talent strategy. Gain exposure to HR operations and delivery strategy at a global scale. Work in a collaborative and fast-paced environment with career growth opportunities. Location: Bengaluru Qualification : Any Graduation