Design Operations Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Manager Systems Engineering (Enterprise) Location: Mumbai Job Category: Systems Engineering Job Schedule: Full-Time Role Overview We are seeking a Seasoned Cybersecurity Leader to drive pre-sales strategy and technical vision across enterprise customers in India. This role requires deep cybersecurity expertise and the ability to engage directly with CXO-level stakeholders. You will lead a team of solution engineers and partner with sales leadership to influence the adoption of Fortinet s strategic cybersecurity solutions. Key Responsibilities Strategic Leadership: Lead enterprise pre-sales strategy for solutions including SD-WAN, SASE, ZTNA, SecOps, and Cloud Security. Technical Engagement: Drive customer engagements through workshops, whiteboarding, and POCs; translate complex challenges into tailored solutions. Stakeholder Management: Engage with CXOs and senior IT leadership to align security solutions with business objectives. Team Management: Build, mentor, and manage a team of top-tier pre-sales engineers, ensuring technical excellence and professional growth. Operations: Oversee RFP/RFI responses, solution design, and competitive positioning in collaboration with product and marketing teams. Market Intelligence: Monitor trends and the competitor landscape to enhance enterprise offerings. Required Skills & Qualifications Experience: 15+ years in cybersecurity pre-sales/solution consulting, with at least 3 years in a leadership role. Domain Expertise: Deep knowledge of Network Security, Cloud Security, Zero Trust, and OT (Operational Technology). Education: BS/MS in Computer Science or a related technical domain. Leadership: Proven ability to mentor and inspire technical teams while managing large strategic accounts. Certifications (Preferred): CISSP, CCSP, CCIE, or AWS/Azure Security credentials. Opportunity to shape cybersecurity strategy for top-tier enterprise accounts. A collaborative, leadership-focused role with high autonomy and accountability. Exposure to global teams and cutting-edge GenAI and security technologies. Qualification : BS/MS in Computer Science or a related technical domain

Analyst FX Risk Management Location: Mumbai Employment Type: Full-time Reporting Structure: Reports to FX Risk Manager at TGS Role Summary The Analyst FX Risk Management is a critical part of the middle office team, responsible for managing foreign exchange exposure across Trading, Finance, and Overheads divisions. The role involves identifying FX risks, executing hedging strategies, and managing derivative settlements to minimize interest rate costs and overdrafts. Key Responsibilities Risk Mitigation: Identify and analyze FX risk across all business divisions; design and implement hedging strategies for new geographies. Trade Execution: Execute FX trades with internal brokers and monitor market trends to identify early signs of risk. Stakeholder Liaison: Collaborate with traders, operations, and the deals desk to assess real-time FX exposures. P&L Management: Accurately allocate hedge P&L to underlying exposures and ensure timely updates of FX performance. Settlements & Liquidity: Coordinate with the derivatives back office for settlements and work with Treasury to manage foreign currency account liquidity. Continuous Improvement: Support reconciliation activities and contribute to the enhancement of risk management systems and processes. Key Relationships Trading Floor & Deals Desk Trade Finance & Operational Treasury Banks, Brokers, and Back Office Qualifications & Skills Education: MBA in Finance, Chartered Accountant (CA), or FRM certification preferred. Experience: 0 2 years in Foreign Exchange markets, interest rates, or cash/liquidity risk management. Technical Skills: Strong proficiency in MS Excel and familiarity with financial systems. Soft Skills: Ability to handle stressful situations under strict deadlines and excellent communication skills. Qualification : MBA in Finance, Chartered Accountant (CA), or FRM certification preferred

Designation: Senior Engineer Location: Mumbai Department: R&D Qualification: B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication Experience: 5+ years (exclusively in Electronics Design & Development) Required Skills & Expertise Practical hands-on experience with: Operational Amplifiers (OpAmp) and their applications. DC-DC converters, Low Dropout Regulators (LDOs), thermal calculations, and heatsink selection. Relays and their applications. Diodes, MOSFETs, BJTs, Optocouplers and their real-world usage. Protection devices such as MOV and TVS. Microcontrollers and pin mapping. Communication protocols including CAN, SPI, I2C, Parallel, RS232, RS485, Ethernet, USB. Switch Mode Power Supply (SMPS) design and PCB layout guidelines. EMI/EMC design and testing. Job Description & Responsibilities The candidate will own the product development lifecycle from initial specification through design, validation, and final production, including documentation at every stage: Design & Development Design and implement low-power analog circuits (op-amps, filters, power circuits, BJTs, FETs) and digital circuits (logic gates, microcontrollers, memories). Draft specifications, plan design architecture, create circuit schematics, select components, prepare BOMs, and coordinate procurement. Simulation & Analysis Perform circuit tolerance analysis using Excel, Spice-based Monte-Carlo simulations, TINA, or equivalent tools. Compliance & Standards Design and develop products compliant with hazardous location standards and railway safety standards (IEC, EN, UL, CE), focusing on intrinsic safety, functional safety, and EMI/EMC requirements. Testing & Validation Bring up PCB assemblies and develop low-level hardware test plans to verify design functionality. Debug hardware using oscilloscopes, digital multimeters (DMMs), logic analyzers, and other test equipment. Generate detailed test plans and reports for electrical and environmental compliance tests. Production Support Assist in prototype fabrication including procurement, build processes, and testing. Analyze and modify designs for end-of-life (EOL) considerations, manufacturing feedback, or customer issues. Documentation Document design processes, testing procedures, validation results, and create jigs or fixtures for validation purposes. Additional Expectations Collaborate effectively with cross-functional teams including manufacturing, procurement, and quality assurance. Drive continuous improvement by troubleshooting and resolving design and production issues. Ensure design practices align with company policies and industry best practices for quality and reliability. Qualification : B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication

Position: Data Analyst Collections Location: Mumbai Qualification: Graduate Experience: 3 to 6 years Job Description: We are looking for a Data Analyst Collections to join our team. This role involves analyzing and interpreting data from multiple sources to provide actionable insights and support decision-making. You will be responsible for reporting, system management, process improvement, and collaborating cross-functionally to drive performance improvements. Key Responsibilities: Data Analysis & Reporting: Collect and analyze data from various sources to identify trends, patterns, and key insights. Prepare daily, weekly, and monthly operational reports as well as client-specific reports. Design and manage interactive dashboards to track key performance indicators (KPIs) and provide insights for management decision-making. System Management: Oversee the daily operation and maintenance of information systems, ensuring smooth and secure data handling. Ensure the accuracy, security, and integrity of all databases. Provide support for troubleshooting and resolving any system-related issues. Process Improvement & Automation: Identify and implement opportunities to enhance reporting processes and system efficiency. Automate repetitive tasks and processes using advanced Excel functions (VBA, Macros), SQL, and BI tools such as Power BI or Tableau. Strategic & Cross-Functional Support: Collaborate with various departments to understand data requirements and deliver customized reports. Monitor compliance with Service Level Agreements (SLAs), internal controls, and regulatory standards. Provide technical support to enhance decision-making and business performance across teams. Key Qualifications & Skills: Technical Expertise: Advanced proficiency in MS Excel (functions, VBA/Macros), SQL, Tableau, Power BI, and database management systems. Analytical Skills: Strong ability to process large datasets, identify trends, and derive actionable insights. Regulatory Knowledge: Familiarity with debt collection laws, compliance requirements, and reporting standards (preferred for roles related to collection or finance MIS). Communication Skills: Ability to clearly present data insights to both technical and non-technical stakeholders. Qualification : Graduate

Sr. Infrastructure Operations & Services Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Company Overview Nomura is a global financial services group spanning ~30 countries and regions. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, Nomura has a long-standing tradition of disciplined entrepreneurship and thought leadership. Nomura Services India (Powai) supports global operations with world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support. Powai serves as a critical platform for Nomura s growth and global expansion strategy. Role Overview The Sr. Infrastructure Operations & Services role offers an opportunity to join a global, diverse engineering team in a hands-on capacity. You will be responsible for supporting and optimizing Nomura s cloud infrastructure while collaborating with cross-functional teams to ensure reliability, scalability, and operational excellence. Key Responsibilities Cloud Operations & Support Provide follow-the-sun support for the Global Cloud Operations team, including on-call rotation and weekend coverage as required. Lead incident response and problem resolution with urgency, ensuring minimal business disruption. Manage cloud environments across AWS platforms, ensuring stability, performance, and security. Infrastructure & Automation Deliver Public Cloud projects through design and implementation, collaborating with Cloud Engineering teams. Develop and maintain robust Infrastructure as Code (IaC) artifacts using tools such as Terraform, AWS CloudFormation, and Ansible. Optimize cloud systems to improve reliability, scalability, and deployment velocity. Kubernetes & Container Management Troubleshoot and resolve issues related to Kubernetes infrastructure, networking, and container orchestration. Collaborate with software engineering teams to optimize application deployment and performance on Kubernetes environments. Documentation & Compliance Document processes, procedures, and configurations to facilitate knowledge sharing. Ensure adherence to compliance and regulatory requirements. Required Skills & Experience Hands-on experience: 5 8 years in AWS platform management. Automation & IaC: Proficiency with Terraform, AWS CloudFormation, Ansible. Kubernetes & Containers: Working knowledge of Rancher/RKE2 and AWS EKS; containerization with Docker/Podman. Monitoring & Logging: Experience with Prometheus, Grafana (preferred), ELK stack. Operating Systems: Strong Linux/Unix/Windows skills. Excellent problem-solving, communication, and collaboration skills. Ability to thrive in fast-paced, high-pressure environments. Preferred Skills AWS certifications (e.g., Solutions Architect, SysOps Administrator). Kubernetes certifications (e.g., CKA, CKAD). Experience with CI/CD pipelines and hybrid/multi-cloud strategies. Programming skills in Python for cloud API automation. Strong interest in emerging cloud and infrastructure technologies. Why Join Nomura This role provides a unique opportunity to drive cloud infrastructure strategy, implement automation, and support global operations in a highly dynamic and collaborative environment. You will work at the forefront of emerging technologies while contributing to Nomura s global technology footprint.

Principal Infrastructure Operations & Services Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Company Overview Nomura is a global financial services group with an integrated network across ~30 countries. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship and considered thought leadership. Nomura Services India (Powai) supports global operations with world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support. The Powai operation plays a critical role in facilitating Nomura s global business growth. Role Overview The Principal Infrastructure Operations & Services role focuses on Identity and Access Management (IAM), particularly Multi-Factor Authentication (MFA) systems. You will drive MFA implementation and migration projects, serve as a subject matter expert (SME), and ensure security and regulatory compliance across the organization. Key Responsibilities MFA Implementation & Migration Lead the migration from Cisco DUO and RSA SecurID to Microsoft Authenticator. Ensure minimal service disruption and optimal user experience during migrations. Technical Expertise & Support Act as SME for MFA technologies, including Cisco DUO, RSA SecurID, and Microsoft Authenticator. Provide technical guidance, integration support, and troubleshooting expertise. Design & Architecture Collaborate with architecture teams to design robust MFA solutions aligned with security requirements and industry regulations. Ensure solutions are scalable, secure, and compliant. Policy Development Develop and enforce MFA policies and procedures following organizational security frameworks and best practices. User Training & Support Conduct training and provide ongoing support for internal teams and end-users on MFA tools and processes. Monitoring & Reporting Implement monitoring solutions to track MFA usage and performance. Generate reports for management highlighting effectiveness and improvement opportunities. Risk Assessment Conduct risk assessments related to identity and access management. Identify vulnerabilities and propose remediation strategies to mitigate risk. Qualifications & Requirements Bachelor s degree in Computer Science, IT, or related field; Master s preferred. Minimum of 10 years of experience in Identity and Access Management, focusing on MFA solutions. Proven experience in financial institutions with strong understanding of regulatory and security requirements. Hands-on expertise with Cisco DUO, RSA SecurID, and Microsoft Authenticator, including migration projects. Strong knowledge of identity protocols (SAML, OAuth, OpenID Connect) and enterprise security frameworks. Excellent analytical, problem-solving, and communication skills. Relevant certifications such as CISSP, CISM, or CISA are highly desirable. Why Join Nomura This role offers an opportunity to lead critical IAM and MFA initiatives in a global financial institution, ensuring robust security, compliance, and seamless user experience. You will work at the forefront of identity security technologies while influencing enterprise-wide security strategy. Qualification : Bachelors degree in Computer Science, IT, or related field; Masters preferred

UX Designer Location: Mumbai Experience: 0 3 years Company: KredX About KredX Founded in 2015, KredX has evolved from solving working capital challenges into India s leading integrated supply chain finance platform. Backed by RBI s TReDS license and IFSCA s ITFS license, we are one of the few dual-licensed entities in India empowering domestic and cross-border trade through innovative, technology-driven financial solutions. Our suite of products includes: DTX (Domestic Trade Exchange): RBI-licensed platform for seamless MSME invoice discounting. GTX (Global Trade Exchange): IFSCA-licensed platform offering efficient cross-border trade financing. CMS (Cash Management Solutions): AI-powered platform for automating and optimizing enterprise finance operations. About the Role We are looking for a creative, detail-oriented UX Designer to join our product team. This is an excellent opportunity for early-career designers who are passionate about user-centric design, digital problem-solving, and crafting intuitive experiences. You'll work closely with product managers, engineers, and business teams to build seamless and impactful interfaces across our fintech platforms. Key Responsibilities Collaborate with product and engineering teams to design clean, user-friendly digital experiences. Convert product requirements into wireframes, interactive prototypes, and detailed user flows. Conduct user research, gather feedback, and run usability tests to inform design decisions. Maintain design consistency across platforms by following established design systems and brand guidelines. Balance user needs with business goals while crafting intuitive, functional designs. Stay current on UX/UI best practices, tools, and emerging industry trends. Requirements 0 3 years of experience as a UX/UI Designer, Interaction Designer, or similar role (internships, freelance, or academic projects welcome). A strong portfolio demonstrating your design thinking and problem-solving approach. Proficiency in modern design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, etc. Basic understanding of user research, usability principles, and responsive design. Excellent collaboration and communication skills. Creative mindset with strong attention to detail and a passion for learning and growing. Nice to Have (Optional) Familiarity with HTML/CSS/React for better design handoffs. Experience with motion/interaction design tools or libraries. Awareness of accessibility standards and inclusive design principles. Contribute to building impactful fintech products that support global trade and finance. Collaborate with a passionate, cross-functional team in a fast-paced environment. Be part of a growing company at the intersection of design, technology, and finance. Access continuous learning and growth opportunities in a design-mature ecosystem.

Job Title: Assistant Manager / Deputy Manager IT Security Location: Mumbai Education: Graduate / Post-Graduate Experience: 4 10 years in IT & IT Security (minimum 2 years in a relevant security role) Role Overview We are seeking a driven and technically skilled Assistant Manager / Deputy Manager IT Security to join our cybersecurity team in Mumbai. This role focuses on Vulnerability Management, Penetration Testing, and Security Assessments across infrastructure and applications. You ll play a key role in identifying security risks, conducting security testing, and ensuring the overall resilience of our systems against evolving cyber threats. Key Responsibilities Perform Vulnerability Assessments and Penetration Testing (VAPT) on network infrastructure, web and mobile applications, and thick-client applications. Conduct configuration reviews for operating systems (Linux, UNIX, Windows) and databases, as well as security devices such as firewalls, routers, and switches. Perform manual and automated web application testing. Conduct source code reviews using both automated tools and manual techniques. Prepare comprehensive technical reports, including risk ratings and mitigation strategies. Ensure timely delivery of status updates, findings, and final reports to stakeholders. Collaborate with development and production teams for false-positive elimination. Stay updated with the latest threats, vulnerabilities, attack vectors, and exploits. Create and share threat intelligence reports on emerging security threats. Conduct cyberattack simulations and Red Team exercises to assess organizational preparedness. Support the design and evaluation of security architectures for infrastructure and applications. Required Skills & Experience Technical Experience (minimum 2 years in the below areas): Vulnerability Assessment and Penetration Testing (VAPT) Application Security Testing (Web, Mobile, APIs, Thick Clients) Patch Management and System Hardening Network Security Architecture Review Cybersecurity assessments and Red Teaming Security architecture design and review Hands-on experience with security tools such as: Nessus, Acunetix, IBM AppScan, nmap, Burp Suite, etc. Strong knowledge of Linux / UNIX systems (e.g., IBM AIX, Sun Solaris, HP UX) Familiarity with Active Directory and identity/access management Solid understanding of security frameworks and compliance requirements Experience preparing professional-grade PowerPoint presentations for technical/non-technical stakeholders Core Competencies Analytical Thinking: Ability to break down complex issues into actionable insights. Problem Solving: Strong troubleshooting skills in a dynamic IT security environment. Communication: Excellent written and verbal skills; capable of conveying complex security topics to different audiences. Collaboration: Proven ability to work across departments to deliver cohesive security solutions. Attention to Detail: High standard of accuracy in testing, documentation, and reporting. Work on cutting-edge security assessments across diverse platforms. Collaborate with a highly skilled team of cybersecurity professionals. Engage in Red Team operations and real-world attack simulations. Stay ahead with continuous learning in the ever-evolving threat landscape. Be a key player in strengthening the organization's overall security posture. Qualification : Graduate / Post-Graduate

Job Title: DevSecOps Engineer Location: Mumbai Education: Graduate / Post-Graduate in Computer Science, Engineering, or a related field Experience: 2 8 years in IT / IT Security (Minimum 2 years in a relevant DevSecOps role) Role Overview We are looking for a DevSecOps Engineer with a strong security-first mindset and deep experience in automating and securing CI/CD pipelines. This role will focus on integrating security into the software development lifecycle, ensuring reliable and secure deployment of cloud-native applications, and maintaining robust infrastructure-as-code practices. The ideal candidate will have hands-on experience in cloud deployments, scripting, infrastructure automation, and a solid understanding of secure coding and development practices. Note: Candidates must be eligible for and able to pass DHS Suitability Clearance. Key Responsibilities Integrate SAST, DAST, and SCA tools into the CI/CD pipeline for automated application security scanning. Define, develop, and maintain CI/CD strategies and pipelines, especially for managing Infrastructure as Code (IaC). Lead build, deployment, and monitoring standards for secure and scalable application delivery. Collaborate with Agile development teams to implement end-to-end automation of application and infrastructure deployments in cloud environments. Automate provisioning and configuration of infrastructure using scripting and templating tools. Maintain and optimize CI/CD tools such as Jenkins, Travis, Ansible, and Kubernetes. Work closely with development, operations, and vendor teams to resolve technical issues and improve system reliability. Monitor, support, and maintain installed systems and infrastructure, ensuring maximum availability and performance. Create and maintain scripts for system efficiency, automation, and operational improvements. Contribute to the design and implementation of secure, scalable, and highly available systems. Ensure strong backup, redundancy, and security strategies are in place and actively maintained. Identify performance bottlenecks and work with development teams to implement solutions. Required Skills & Experience Technical Skills: Strong scripting skills in one or more languages: Shell, Python, Ruby, Perl, Go, Groovy, Helm, PowerShell, etc. Experience with: Infrastructure as Code (IaC) tools and practices Cloud deployments and monitoring of web applications Operating systems: Strong in UNIX/Linux Networking concepts, particularly OSI layers and TCP/IP Experience with the administration and tuning of application stacks such as: Tomcat, JBoss, Apache, NGINX, Ruby, etc. Hands-on experience with: CI/CD tools: Jenkins, Travis, etc. Configuration management: Ansible Container orchestration: Kubernetes Mindset & Soft Skills: Security-first mindset with understanding of secure coding and DevSecOps principles Demonstrated ability to build secure and reliable infrastructure and pipelines Strong analytical and problem-solving skills Effective verbal and non-verbal communication and collaboration skills Proactive, self-driven, and able to work in fast-paced environments Preferred Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or a related field Experience with DevSecOps in regulated or security-sensitive environments Familiarity with compliance requirements and security standards Be at the forefront of secure DevOps practices in a growing and tech-forward organization Work with cutting-edge technologies and tools in cloud-native environments Collaborate with a high-performing, cross-functional team Contribute to meaningful, security-focused development initiatives Competitive compensation and professional growth opportunities Qualification : Graduate / Post-Graduate in Computer Science, Engineering, or a related field

Position Title: Lead Human Resources Location: Mumbai Overview: We are seeking an experienced and strategic HR Lead to oversee and manage all aspects of our Human Resources function. The ideal candidate will be responsible for aligning HR strategies with business goals, driving a positive workplace culture, and ensuring compliance with labor laws and best practices. You will play a key role in talent acquisition, employee engagement, performance management, payroll, and overall HR operations. This is a leadership role requiring strong people management, communication, and decision-making skills. Key Responsibilities: Strategic HR Management Develop and execute HR strategies aligned with organizational objectives Provide strategic advice and decision support to senior leadership using HR data and insights Employee Relations & Culture Act as a bridge between employees and management to resolve issues, grievances, and conflicts Foster a positive and inclusive work environment that encourages collaboration and growth Talent Acquisition & Development Oversee the recruitment and selection process to attract and retain top talent Identify training needs and implement effective learning and development programs Support career development, employee engagement, and retention initiatives Performance & Compliance Implement and manage a performance management system that promotes continuous feedback and high performance Ensure end-to-end payroll processing and benefits administration Maintain up-to-date knowledge of labor laws and ensure organizational compliance Develop and enforce HR policies and procedures Team Leadership Lead and mentor a small HR team (2+ members), fostering growth and collaboration Promote HR operational excellence across the organization Required Skills & Qualifications: Minimum 8+ years of experience in Human Resources, with at least 2 years in a leadership capacity Proven ability to design and implement successful HR strategies and programs People-oriented and results-driven mindset Strong experience with HR metrics and data-driven decision-making Proficiency with HR systems and databases Excellent communication, negotiation, and presentation skills Strong leadership and interpersonal abilities, with the capacity to manage relationships at all levels In-depth knowledge of Indian labor laws and HR best practices Experience managing end-to-end payroll and performance review processes

Position Title: Senior Manager Product Location: Mumbai Department: Product Job Overview We are looking for a results-driven Senior Product Manager to lead and scale our Business Loans proposition for MSME customers. This role is pivotal in shaping the product strategy, driving key business metrics, and delivering innovative credit solutions tailored to the needs of small and medium enterprises. You will work at the intersection of product, business, and strategy owning the product lifecycle from ideation to execution while collaborating closely with cross-functional teams such as Sales, Credit, and Risk. Key Responsibilities Product Strategy & Execution Design and implement high-impact loan products and programs specifically for MSME clients. Define and execute the product roadmap aligned with business growth objectives. Business Ownership & P&L Management Drive key business KPIs including portfolio growth, profitability, and productivity. Monitor key portfolio metrics like delinquency rates, channel/location mix, and unit economics. Customer & Market Insights Leverage customer feedback, market research, and competitor benchmarking to enhance product offerings. Continually refine the value proposition and pricing based on evolving market dynamics. Cross-Functional Collaboration Work closely with Credit, Sales, Risk, and Operations teams to ensure seamless execution and product success. Lead go-to-market planning and support sales enablement initiatives. Qualifications & Experience Postgraduate degree required CA or MBA preferred. Minimum 3 years of experience in the BFSI sector, with exposure to lending or product management. Strong business acumen with the ability to manage product P&L. Proven ability to work with cross-functional teams and drive results in a dynamic, fast-paced environment. Excellent analytical, communication, and stakeholder management skills. Qualification : CA or MBA preferred

Engineer Information Technology (AIOps & Automation Engineer) Location: Mumbai Experience: 1 3 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications Tata Communications is at the forefront of reimagining global connectivity through cutting-edge innovation. Our services power Cloud, IoT, AI, Collaboration, Security, and Network Solutions that redefine the digital experiences of businesses across industries. With a global footprint and a focus on driving intelligent transformation, we are building the New World of Communications. Job Profile: AIOps & Automation Engineer As an AIOps & Automation Engineer, you will play a critical role in transforming IT operations through automation, infrastructure scripting, and deployment of AI/ML-powered solutions. This is an individual contributor position with scope to lead small-scale operational projects and optimize system performance across platforms. Key Responsibilities Design, build, and manage infrastructure automation using Python, PowerShell, Bash, and Ansible. Deploy and maintain AIOps tools and platforms for proactive incident management and operational efficiency. Develop and manage CI/CD pipelines, supporting continuous integration and deployment. Implement and manage monitoring systems, such as Zabbix and other NMS tools. Maintain detailed infrastructure documentation including LLD/HLD. Assist in the design, security, and handover of infrastructure to operations teams. Independently resolve complex IT issues and contribute to operational improvements. Stay current with advancements in AI/ML, automation, and orchestration technologies. Technical Skill Requirements Proficiency in Python, PowerShell, and Bash scripting. Experience with Ansible, AWX, or similar automation tools. Familiarity with Zabbix or other network monitoring systems. Understanding of AI/ML concepts and practical exposure to related tools. Working knowledge of AIOps platforms and deployment practices. Hands-on with Linux, Windows Server, and basic Kubernetes. Experience in designing, documenting, and implementing IT infrastructure. Familiarity with CI/CD tools and pipeline methodologies. Certifications in relevant technologies are an added advantage. Qualifications B.Tech / B.E. or equivalent degree in Computer Science, IT, or a related field. 1 3 years of experience in IT Operations, with exposure to automation and AIOps. Strong analytical and problem-solving skills. Excellent documentation and communication abilities. What You ll Bring Passion for automation and digital transformation in IT infrastructure. Ability to independently manage tasks, take initiative, and troubleshoot complex issues. Flexibility to adapt and contribute in a fast-paced, evolving technical environment. A collaborative mindset with a focus on delivering reliable, scalable solutions. Be part of a future-forward tech ecosystem in one of India s most respected technology organizations. Work on next-generation automation and AIOps platforms shaping global IT operations. Collaborate with industry leaders and expand your skills in a learning-driven environment. Qualification : B.Tech / B.E. or equivalent degree in Computer Science, IT, or a related field

Senior Manager Audit Location: Mumbai Experience: 7-10 years post-qualification, including a minimum of 4-5 years in internal audit within the life insurance sector. Strong exposure to IRDAI regulations, Internal Financial Controls (IFC), and risk-based audit methodologies. Qualification: Chartered Accountant (CA) Key Responsibilities Internal Audit & Management Reviews: Lead and conduct management reviews across various functions with minimal supervision, adhering to agreed timelines. Develop the Risk Control Matrix for assigned functions, and evaluate both the design and operational effectiveness of internal controls. Perform comprehensive data analytics on entire populations to identify exceptions, reviewing all exceptional transactions thoroughly. Document audit procedures, testing, and results in detail to ensure clarity and reproducibility of conclusions. Prepare detailed audit observations, outlining root causes, impacts, and associated risks. Engage with process owners to discuss findings and collaboratively establish actionable remediation plans. Monitor and verify the closure of agreed-upon action plans, ensuring timely and effective resolution. Coordinate and manage outsourced audit firms during the execution of internal audits. Deliverables & Goals Develop and execute a comprehensive audit plan and scope aligned with organizational priorities. Ensure strict compliance with applicable auditing standards. Conduct thorough risk assessments to prioritize audit focus areas. Required Skills & Competencies Proficient in data analytics using Excel; experience with Computer-Assisted Audit Techniques (CAATs) is a plus. Ability to independently manage audit assignments with minimal supervision. Strong written and verbal communication skills, with the ability to articulate findings clearly. Effective stakeholder management and relationship-building skills. Solid understanding of auditing standards, IRDAI regulations, and risk-based/control-based audit methodologies. Excellent interpersonal and analytical skills with a working knowledge of data analytics tools. Qualification : Chartered Accountant (CA)

Account Director Location: Mumbai Job Type: Full-Time Department: Client Servicing Industry: Advertising Experience: 9+ Years About Sociowash Founded in 2015, Sociowash is a vibrant Integrated Advertising Agency with over 200 creative minds across New Delhi and Mumbai. We re dreamers, comedians, rebels, and philosophers but above all, we are the best at what we do. At Sociowash, creativity meets strategy, and fun meets focus. If you thrive in a fast-paced, collaborative environment with a team that values passion and playfulness, you ll fit right in. Role Overview We re looking for a smart, quick-witted Account Director to lead client servicing efforts with energy, insight, and impeccable leadership. With 9+ years of experience in integrated agencies, you ll own strategic client relationships, guide multi-disciplinary teams, and drive projects from ideation to flawless execution. What You ll Own Lead, inspire, and mentor a high-performing client servicing team, alongside content and design partners. Build strong client relationships, acting as the strategic advisor on branding, positioning, and marketing implementation. Keep client projects on track on time, on budget, and aligned with strategic goals. Oversee daily account operations, coordinating cross-functional teams including content, design, media, and more. Manage account financials, including billing oversight, Billing Cost Margin Analysis (BCMA), and maintaining healthy Gross Margins (GM). Develop and execute go-to-market strategies across the digital ecosystem: analyzing competition, defining positioning, messaging, tactics, and budgets. Lead business development efforts pitching, upselling, and bringing in new business opportunities. Present ideas that enhance service offerings and strengthen the agency s market positioning. Be a mentor and coach to junior executives and managers, nurturing them into future leaders. Handle miscellaneous client requests with agility and professionalism. 9+ years of client servicing experience in an integrated advertising agency. Exceptional leadership skills with the ability to lead by example and inspire teams. Deep understanding of business, strategic marketing, and client service. Strong strategic thinking and consulting abilities. Proven multitasking skills in a fast-paced, deadline-driven environment. Keen attention to detail and accuracy in work. Up-to-date knowledge of industry trends and their commercial implications. Professional approach to managing time, costs, and deadlines. Experience with billing processes, BCMA, and maintaining account profitability. Confident in business development and client pitching. Collaborate with a diverse, goal-driven, and fun-loving team. Work in an environment where creativity and strategic thinking go hand-in-hand. Take ownership of exciting projects with leading brands. Grow your career with mentors who value innovation and leadership. Enjoy a workplace where crazy creative ideas are welcomed. We are dreamers, comedians, rebels, and philosophers but above all, we are the best at what we do. If this sounds like your tribe, apply now, and let s figure out something amazing together.

Job Title: Compliance Manager Regulatory Relationship Location: Mumbai Department: Compliance Category: Others Job Purpose We are seeking a detail-oriented and proactive Compliance Manager Regulatory Relationship to support the Compliance function by ensuring that the bank s policies, procedures, and operations align with regulatory and ethical standards. This role involves monitoring regulatory changes, reviewing internal processes, and driving compliance initiatives across departments. Key Responsibilities Manage and oversee compliance-related operations including policies, investments, and procedures. Design, implement, and monitor internal control systems to prevent and address legal or policy violations. Conduct regular assessments of compliance frameworks to enhance their efficiency and effectiveness. Identify risks and recurring issues by reviewing internal reports and procedural documentation. Conduct periodic audits of processes and maintain accurate compliance records. Develop compliance manuals, checklists, and regulatory documentation. Collaborate with department heads to review and update compliance policies across functions. Engage with senior management to drive implementation of compliance frameworks. Initiate investigations into instances of non-compliance and follow through with corrective actions. Facilitate employee training programs focused on legal and compliance standards. Supervise compliance officers and promote knowledge sharing and best practices within the team. Foster collaboration with internal stakeholders to align compliance efforts across the bank. Stay updated on evolving regulatory trends and industry best practices. Promote a culture of accountability, continuous learning, and shared ownership within the compliance team. Support in attracting, developing, and retaining top talent within the compliance function. Qualifications & Experience Educational Requirements: Graduate in any discipline (mandatory) Postgraduate degree in a relevant field (preferred) Experience: 2 5 years of relevant experience in regulatory compliance within the banking or financial services sector Qualification : Graduate in any discipline (mandatory)

Chief Operating Officer (COO) Fashion/Apparel Location: Mumbai Function: Profit & Loss (P&L) Industry: Retail | Fashion & Lifestyle | D2C | Internet & Start-Ups Employment Type: Full-Time Mandate By: PSS About the Client: PSS has been exclusively mandated to hire a Chief Operating Officer (COO) for a well-established and fast-growing retail conglomerate with a diversified fashion and lifestyle brand portfolio. With a growing footprint across India and select international markets, the group is now looking to transform one of its core fashion brands into a dominant market leader across offline and digital channels. Role Overview: We are seeking a visionary and execution-driven COO with a proven track record of scaling fashion/apparel brands across merchandising, sourcing, product development, marketing, and design. This is a pivotal leadership opportunity for someone who can own and drive the end-to-end P&L, fuel innovation, and build a high-performance omnichannel business. Key Responsibilities: Strategic Leadership & P&L Ownership Own the full P&L responsibility for the brand across both offline (retail) and online (D2C/e-commerce/marketplace) channels. Convert business vision into structured plans with clear metrics and deliverables. Partner with the CEO and Board to steer the brand s long-term growth strategy, operational scalability, and profitability. Merchandising & Category Management Lead the merchandising and assortment strategy across all categories and seasons to ensure trend alignment, inventory efficiency, and gross margin optimization. Build structured seasonal calendars, pricing architecture, and launch strategies in sync with consumer and market insights. Sourcing & Supply Chain Optimization Establish robust, cost-efficient sourcing strategies across India and global markets. Develop scalable vendor partnerships while reducing lead times and improving quality assurance. Product Development & Design Innovation Oversee the full product lifecycle from concept to consumer, ensuring alignment with brand ethos and trend insights. Work closely with design, development, and merchandising teams to launch cutting-edge, consumer-relevant collections. Marketing, Brand & Consumer Experience Lead integrated marketing efforts across digital, retail, influencer, and brand-building campaigns. Align product, pricing, positioning, and storytelling for maximum consumer resonance. Drive customer acquisition, retention, and loyalty programs that strengthen brand affinity. Leadership & Cross-Functional Excellence Build and mentor a cross-functional team spanning design, sourcing, marketing, merchandising, and operations. Instill a culture of agility, innovation, accountability, and excellence. Design systems, workflows, and analytics for efficient omnichannel scaling. Ideal Candidate Profile: Experience: 15+ years in fashion/apparel/retail with a minimum of 3 years in a senior leadership role (COO, BU Head, or equivalent). Domain Expertise: Deep exposure to merchandising, sourcing, design, marketing, and category management within fashion or lifestyle brands. Strong commercial acumen with a clear grasp of P&L drivers, consumer behavior, and pricing strategies. Demonstrated ability to scale a brand across retail and D2C channels with a focus on innovation and efficiency. Proven track record in team leadership, strategic execution, and operational excellence. Be at the forefront of redefining fashion retail for a leading brand with strong backing and market momentum. Work with a visionary leadership team focused on category innovation and growth. Lead transformation in a high-impact role with autonomy and a clear mandate for success. Drive a culture of creativity, speed, and performance in a brand poised for national and global recognition.

Position: Director Design Company: Upstox Department: Design Location:Mumbai About Upstox At Upstox, we're redefining the future of investing making it simple, powerful, and accessible to all. As one of India s fastest-growing fintech platforms, backed by industry leaders like Mr. Ratan Tata and Tiger Global, we re on a mission to democratize wealth creation for every Indian. Whether it s a first-time investor or a seasoned trader, millions rely on us to navigate their financial journey. If you re excited by high-growth environments, real impact, and bold innovation, Upstox is the place to be. The Role: Director Design As the Director of Design, you ll lead a multidisciplinary team of product designers and shape the long-term vision, strategy, and execution of design across Upstox s fintech products. This is a strategic and hands-on leadership role focused on delivering seamless, user-centric experiences that power millions of financial journeys. You'll champion design not as an afterthought, but as an integral part of the product development process. Key Responsibilities Lead and drive end-to-end UX/UI design for critical fintech products across platforms Define and execute a long-term design strategy aligned with product and business goals Build, mentor, and guide a high-performing design team, while remaining hands-on when needed Own and evolve the design system to ensure consistency, scalability, and efficiency Translate user research, market trends, and analytics into impactful design solutions Collaborate cross-functionally with product, engineering, marketing, compliance, and business teams Regularly review design performance using KPIs, user feedback, and usability testing Foster a culture of design excellence, experimentation, and innovation 10+ years of professional design experience, with 3+ years in a leadership or lead designer role Strong portfolio demonstrating end-to-end product design in consumer tech, fintech, or high-growth digital products Proficiency in modern design tools like Figma, Sketch, Adobe XD, with deep understanding of design systems Solid grasp of user-centered design, interaction design, and visual design principles Ability to mentor, influence, and communicate effectively across all levels of the organization Experience in working within agile, fast-paced environments, balancing business goals and user needs Bachelor's degree in Design, HCI, Computer Science, or a related field Awareness of industry-specific compliance, accessibility, and security standards Why This Role is a Game-Changer Shape the financial experiences of millions in India s dynamic fintech ecosystem Collaborate directly with founders, product, engineering, and growth leaders on high-impact initiatives Influence company direction through design-led thinking and execution Build and nurture a world-class design culture in a growing organization Be part of a mission-driven company where design is central to trust, product success, and customer loyalty Qualification : Bachelor's degree in Design, HCI, Computer Science, or a related field

Position: Ecommerce Operations Manager Location: Mumbai, India Job Overview: We are seeking a detail-oriented and tech-savvy Ecommerce Operations Manager to oversee the daily operations and performance of our online store. The ideal candidate will have hands-on experience with Magento 2.2, strong coordination skills, and the ability to drive ecommerce strategies across platforms while ensuring a seamless customer experience. Key Responsibilities: Oversee the end-to-end operations of the company website, built on Magento 2.2, ensuring continuous functionality and performance Manage website updates, including the addition of new product collections and feature enhancements in collaboration with tech and design teams Coordinate daily with the external tech agency to troubleshoot and implement website improvements Lead SEO initiatives, UI/UX enhancements, and site optimization strategies to increase traffic and conversions Plan and execute promotional campaigns and ensure they are accurately reflected on the website within specified timelines Ensure smooth customer service operations by resolving customer queries and complaints promptly Collaborate with internal departments such as merchandising, supply chain, and retail to support seamless order fulfillment and delivery Maintain and update product listings and stock data on the website and across marketplace platforms Manage online photoshoots and product data including measurements, descriptions, and imagery Generate and analyze performance reports, including weekly/monthly sales, sell-through rates, offer code effectiveness, and inventory status Oversee relationships with payment gateway partners to ensure secure and efficient transactions Monitor marketplace accounts, track stock levels, and update inventory across platforms Handle the end-to-end customer complaint resolution process daily Qualifications & Requirements: Proven experience in ecommerce operations management Strong knowledge and working experience with Magento 2.2 Familiarity with website management, SEO strategies, UI/UX best practices, and ecommerce marketing tools Excellent coordination and communication skills to manage cross-functional teams and third-party vendors Strong analytical skills with the ability to interpret data and generate actionable insights Ability to work in a fast-paced environment and manage multiple priorities effectively Experience in managing photoshoots and product data entry is a plus

Position: Senior Product Marketing Manager Location: Mumbai, India (Hybrid) Function: Marketing | B2C Fintech | Full-Time The Role We are hiring a Senior Product Marketing Manager to lead the go-to-market strategy for our cutting-edge AI Agent mortgage product, while driving customer acquisition and lifecycle engagement across the ecosystem. This is a high-agency, strategic leadership role for someone who thrives on end-to-end ownership from GTM planning to growth experimentation and product positioning. You'll work at the intersection of AI innovation and digital financial services, helping shape how the next generation of homeowners discover, compare, and secure mortgages. Key Responsibilities AI Agent Product Launch & GTM Strategy GTM Leadership: Own the B2C go-to-market strategy for Koodoo s GenAI-powered mortgage assistant product. Positioning & Messaging: Craft compelling value propositions and positioning in a competitive mortgage tech landscape. AI-First Marketing: Integrate GenAI capabilities across marketing collateral, campaigns, and product storytelling. Customer Research: Conduct deep dives into audience needs, industry benchmarks, and competitive analysis. Innovation: Leverage AI-native tools and channels for creative, high-impact customer acquisition. Customer Lifecycle & Engagement Optimization Lifecycle Management: Optimize engagement across our 12,000+ user email base (growing by ~1,000 users/week). Retention Tools: Scale our automated mortgage rate alert system, improving re-engagement and conversions. Experimentation: Design, execute, and analyze A/B tests across key touchpoints (using tools like PostHog). LTV Growth: Drive lifecycle campaigns that improve user retention, repeat engagement, and lifetime value. Strategic Marketing Operations Cross-Functional Execution: Collaborate with Product, Design, Operations, Mortgage Advisors, and Compliance teams. Performance Tracking: Define and own KPIs for product launches and customer engagement success. Thought Leadership: Develop content that positions Koodoo as the UK s leading AI-first mortgage platform. Channel Innovation: Test and scale new customer acquisition channels; optimize existing ones. Strategic Alignment: Ensure marketing is embedded into product development processes and business planning. About You You re a strategic and execution-focused marketer who thrives in fast-paced environments. You re not only fluent in data and GTM planning you re also excited to experiment with AI, deeply understand customer needs, and lead cross-functional teams to success. Requirements 7 10 years of experience in product marketing, ideally in fintech, mortgage, or other high-consideration B2C verticals. Proven product launch experience, including AI/ML product GTM preferred. Expertise in customer acquisition, lifecycle marketing, and performance optimization. Experience with analytics and experimentation tools (e.g., PostHog, Mixpanel, GA4). High ownership mindset with ability to operate independently and iteratively. Strong cross-functional collaboration skills, including with product and technical teams. Excellent written and verbal communication; comfortable writing customer-facing content and internal briefs. Preferred: Familiarity with UK mortgage/lending ecosystem and related regulations. About Blenheim Chalcot Blenheim Chalcot is the UK s leading digital venture builder, with over 26 years of experience creating more than 40 successful startups in FinTech, EdTech, GovTech, Media, and more. All our ventures are GenAI-enabled, backed by world-class talent and a robust innovation ecosystem. Our India team, established in 2014, powers the growth of our global ventures through world-class engineering, marketing, data, operations, and finance. About Koodoo Koodoo is transforming the UK mortgage journey through digital innovation and AI-driven products. We help consumers from first-time buyers to re-mortgagers compare products, track rates, and connect with lenders via a simple, intuitive interface. Our recent breakthrough: passing the CeMAP exam using AI a UK-first milestone in mortgage tech. We partner with major UK banks and leading comparison brands to power smarter, AI-first mortgage journeys. A chance to work at one of the world s most respected venture builders. Exposure to high-growth fintech and GenAI-led marketing strategies. 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance. Learning & development culture: access to venture-wide training, tools, and mentoring. A collaborative, fun, and high-performing team environment (plus cricket we own the Rajasthan Royals IPL team!). Diversity & Inclusion At Blenheim Chalcot, inclusion and meritocracy drive our decisions. We welcome talent from diverse backgrounds and believe that agility, generosity, and curiosity power innovation. We focus on developing people based on potential and capability, not just credentials. Recruitment Process Our hiring process is streamlined and respectful of your time. It typically begins with an introductory 15-minute call, followed by in-depth interviews with stakeholders from marketing, product, and leadership.