Digital Customer Service Jobs in Pune

Position Title: Director Customer Services Location: Pune Experience: 12+ years Education: Bachelor's Degree / MBA (Preferably in IT or Business Strategy) Company: Accops Systems Pvt. Ltd. Accops empowers organizations with secure and seamless remote access, workspace virtualization, and Zero Trust-based IT infrastructure solutions. Role Overview: Accops is looking for a dynamic and strategic Director Customer Services to lead enterprise customer success initiatives. This role is pivotal in driving customer satisfaction, retention, and long-term value realization by aligning Accops' solutions with strategic customer goals. The ideal candidate will have deep experience in customer success, IT infrastructure, cybersecurity, or virtualization technologies, with a proven ability to engage C-level stakeholders and deliver measurable business outcomes. Key Responsibilities: Act as a strategic advisor to enterprise customers, identifying and aligning business use cases with Accops solutions across verticals like BFSI, Government, Healthcare, Manufacturing, and more Drive post-sales value delivery by tracking business KPIs and proactively engaging with customers to ensure alignment with success metrics Lead and deliver data-driven QBRs (Quarterly Business Reviews) to highlight ROI, ensure solution adoption, and identify upsell/cross-sell opportunities Guide customers through technical enablement, architecture discussions, roadmap alignment, and value realization Collaborate cross-functionally with Product, Sales, Professional Services, and Engineering teams to ensure customer needs and feedback influence product direction Own strategic customer portfolios, acting as the single point of contact for senior stakeholders Develop and deliver business cases, solution roadmaps, and tailored customer success plans Champion customer advocacy by identifying opportunities for case studies, testimonials, and speaking engagements Maintain accurate records of customer interactions, engagement milestones, feedback, and business impact Technical Skills & Requirements: 12+ years of experience in Customer Success, Strategic Account Management, or Solution Consulting in the tech domain Demonstrated success in aligning complex IT solutions with tangible business outcomes Strong presence and credibility to engage and influence C-level executives Deep understanding of digital transformation trends, enterprise IT challenges, and industry-specific requirements Strong grasp of technologies in VDI, Cybersecurity, Zero Trust Security, or IT Infrastructure Analytical mindset with the ability to interpret usage data and transform insights into strategic actions Preferred Qualifications: Background in technologies such as Accops, Citrix, VMware, Omnissa, or other Secure Access/VDI solutions Experience managing large enterprise accounts or strategic portfolios as an individual contributor MBA or equivalent experience in business strategy or IT management is a plus Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Strong solution design and articulation abilities Proactive and self-driven with a customer-first approach Accountable, with a high level of ownership and responsibility Analytical and logically sound with strong problem-solving skills Flexible, multi-tasker, and quick learner in a dynamic environment Team player with collaborative leadership qualities Qualification : Bachelor's Degree / MBA (Preferably in IT or Business Strategy)

Software Engineer Location: Pune Role Overview Join our R&D team as a Software Engineer, contributing to the design, development, and maintenance of robust, scalable server-side applications. This collaborative role involves working closely with diverse stakeholders including Digital Business Leaders, Customer Support, and Branch Engineers to ensure smooth project execution and meet company and customer expectations. Occasional travel may be required for stakeholder/vendor discussions and to maintain strong customer relationships. Purpose of the Role To architect, develop, deploy, and maintain backend systems and services that are reliable, scalable, and seamlessly integrated with front-end components and external platforms. Roles and Responsibilities Analyze and understand requirements from stakeholders and business heads. Architect software solutions aligned with business needs and technical specifications. Estimate development efforts and finalize project plans. Guide and mentor the development team to deliver software as per the approved plan. Write clean, efficient code and tests; build prototypes and resolve technical issues. Profile applications to identify and optimize performance bottlenecks. Own software development deliverables and timelines, ensuring quality and timely completion. Collaborate with front-end developers and cross-functional teams to create cohesive, high-functioning products. Innovate and contribute ideas to improve the software product continuously. Stay current with emerging technologies and industry trends to enhance development practices. Develop automated tests to validate business requirements and support regression testing. Optimize codebases for enhanced performance and scalability. Qualification and Requirements Proficient in Linux and Windows operating systems. Experience or certification in Cloud Architecture (GCP or AWS). Familiarity with microservices and container orchestration (e.g., Kubernetes). Knowledge of IoT communication protocols such as MQTT, HTTP, OPC-UA. Experience with Agile development tools (JIRA, Redmine). Skilled in software testing, version control systems (svn, git). Advanced programming skills in Python; experience with Django or Flask frameworks. Strong understanding of data structures, algorithms, and multi-threaded programming. Practical experience with GCP cloud services and DevOps practices. Awareness of cloud security principles. Familiarity with wireless communication protocols like Bluetooth, LoRa, WiFi. Additional skills (nice to have): Java or MEAN stack development, mobile app development.

Job Title: Relationship Manager Mid Market Location: Pune Function: Customer Experience Relationship Management Employee Type: Full-Time Experience Required: 1 3 Years Role Purpose As a Relationship Manager Mid Market, you will be responsible for managing the entire lifecycle of corporate clients in the mid-market segment for telecom services including Mobility, Fixed Line, and Data solutions. This role focuses on ensuring seamless service delivery, account growth, and customer satisfaction while strengthening Airtel s presence within client organizations. Key Responsibilities Customer Lifecycle Management Manage end-to-end service delivery for assigned corporate accounts, ensuring adherence to SLAs and TAT. Serve as the single point of contact for all client interactions, ensuring timely resolution and zero escalations. Conduct regular service camps, account reviews, and customer engagement activities to enhance brand visibility and retention. Revenue Growth & Churn Control Drive upselling and cross-selling of Airtel s telecom products and services across the customer lifecycle. Monitor account usage and proactively address churn risks to ensure account stickiness and revenue stability. Operational Excellence Ensure strict compliance with all business processes and service-level standards. Maintain accurate and updated account dossiers, track complaint levels, and promote digital adoption (e.g., e-bills, self-care platforms). Collections & Payment Efficiency Improve collection efficiency (0 60 days, 60 90 days) by ensuring timely payments and reducing suspense through virtual account management. Support clients in payment posting, billing queries, and reconciliation activities. Performance Monitoring Track and analyze corporate account performance across multiple telecom products and services. Promote digital enablement and virtualization through tools such as PFH, self-care portals, and paperless billing. Required Skills Strong analytical thinking and problem-solving ability. Proficiency in Microsoft Excel and financial modeling. High process orientation and attention to detail. Excellent verbal and written communication skills. Strong customer-centric approach and service mindset. Effective negotiation and stakeholder management. Qualifications Bachelor s degree in Engineering, Business Administration, or related field. MBA in Marketing or Operations is preferred. Work Experience 1 3 years of relevant experience in client servicing or relationship management, preferably in the telecom industry. Candidates with 2 7 years of telco experience can also be considered based on role fit. Qualification : Bachelors degree in Engineering, Business Administration, or related field

Branch Operations Executive Location: Pune Experience: 2-3 Years Openings: 2 About the Role: As a Branch Operations Executive, you will be a vital support for our pan-India branch network, reporting directly to a Senior Manager. This individual contributor role focuses on providing essential Management Information System (MIS) support, driving performance metrics, and ensuring seamless communication between branches and various Head Office stakeholders. Your meticulous attention to detail and ability to transform data into actionable insights will be key to success. What You'll Do: Daily Performance Tracking: Provide branches with crucial daily MIS updates to drive Issuance and S2S (Service-to-Sales) performance. Opportunity Analysis: Support branches by analyzing walk-in and outcall data to identify and capitalize on new business opportunities. Coordination & Collaboration: Act as a central point of contact, coordinating regularly with Area Operations Heads (AOH) and Territorial Operations Heads (TOH), as well as other Head Office departments (Ops, HR, IT, etc.) for various MIS, reports, and other requirements. Feedback & Reporting: Collating issuance-related feedback from stakeholders and preparing comprehensive monthly dashboards and presentations for senior management reviews. Key Performance Support: Track and share daily BOD (Beginning of Day) pending details related to issuance with all relevant stakeholders. Provide End of Day (EOD) updates on New Business (NB) pending cases. Assist branches with surrender retention efforts in coordination with the Head Office BCT team. Data Management: Manage branch mapping and headcount details, sharing updates with allied departments monthly or as changes occur. System Updates: Facilitate monthly outcall data uploads to Ubona after coordinating with the HO S2S team. Ad-hoc Reporting: Fulfill any other ad-hoc MIS requirements from Senior Management. What We're Looking For: Experience: 2-3 years of experience, specifically in MIS management or a similar data-driven operational support role. Education: A Graduate degree from a recognized institution. Skills & Competencies: Strong Process Orientation: Ability to adhere to and improve operational workflows. Exceptional Attention to Detail: Meticulous in data handling and report generation. Effective Communication: Clear and concise in written and verbal interactions with various stakeholders. Customer & Consumer Engagement: An understanding of providing excellent support in a dynamic environment. Proficiency in MS Office tools, especially Excel, for data analysis and reporting. Strong Interpersonal and Relationship Building skills for effective collaboration. Qualification : A Graduate degree from a recognized institution.

Job Title: Assembler Sustaining Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We are an award-winning, inclusive workplace that celebrates diversity, innovation, and the passion to give back. We believe in work-life balance, empowering individuals, and creating an environment where you feel inspired and supported every day. Your wins will be celebrated, your growth championed, and your contributions deeply valued. We enable our customers to become Autonomous Digital Enterprises ready to take on the future with confidence. The Opportunity: Join the team behind Control-M, BMC s powerful orchestration and automation platform used by the world s top organizations to automate business-critical processes from data pipelines to financial transactions. As a z/OS Assembler Specialist in our Product R&D Support team, you'll work on sustaining engineering and APAR (Authorized Program Analysis Reports) development for mainframe systems. If you're driven by solving complex challenges, collaborating globally, and making a direct impact on product stability and customer satisfaction, this role is for you. Key Responsibilities: Join a dedicated team responsible for product support and APARs development for BMC s mission-critical Mainframe (z/OS) products. Develop and maintain diagnostic tools and solutions to improve the supportability and performance of the product. Contribute to APAR development cycles with a focus on timely delivery and quality. Take ownership of technical issues and work them through to resolution. Collaborate with global teams across functions to ensure product quality meets enterprise-level expectations. Share knowledge, best practices, and mentor others to elevate team capabilities. Qualifications: Bachelor s degree in Computer Science, Engineering, or a related field. 5+ years of experience in an engineering role within a Mainframe z/OS environment. Strong programming experience in Assembler language. Proficiency with z/OS internals, including JCL, JES2/3, SMS. Ability to analyze system dumps using IPCS. Hands-on experience with SMP/E for software maintenance. Strong analytical and troubleshooting skills with customer-focused problem-solving ability. Excellent communication and collaboration skills; capable of working both independently and as part of a team. Nice to Have: Experience with Java, C, or C++ Familiarity with UNIX System Services and Language Environment on z/OS Background in an enterprise product-based company Over 6,000 employees globally, united by innovation and collaboration A culture that recognizes and celebrates your individuality Continuous learning opportunities and exposure to cutting-edge technologies A commitment to creating an inclusive and empowering workplace That s okay. We value diverse backgrounds and perspectives. If you're excited about this role and BMC, we still encourage you to apply. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Job Title: Associate Renewal Sales Representative Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we do business. We re an award-winning, culturally diverse, and inclusive organization where innovation, community, and balance matter. Our teams celebrate each other s success and support one another every step of the way. We believe that empowered employees deliver empowered results and we never stop evolving. We help our customers become Autonomous Digital Enterprises by freeing up time, space, and resources to focus on what matters most. The Opportunity BMC is looking for a motivated Associate Renewal Sales Representative to join our high-performing Renewals team. In this role, you will play a key part in supporting renewal operations through quote preparation, contract analysis, and collaboration with cross-functional teams. It s a role built for someone with strong analytical and Excel skills who s eager to learn, grow, and eventually move into a full Renewal Sales position. If you're passionate about data, automation, and creating a seamless customer experience this is your launchpad. Key Responsibilities Prepare timely, accurate renewal quotes for customer contracts 90 120 days before expiration. Review contracts to validate pricing, ensure compliance with commercial/legal terms, and identify key renewal insights. Leverage Excel (pivot tables, formulas, Power Query) and data visualization to build dashboards and track trends. Use AI tools and automation platforms to streamline workflows and support SOP development. Collaborate internally on pricing, customer value messaging, and contract positioning strategies. Maintain Salesforce.com (SFDC) records to ensure pipeline accuracy and data hygiene. Conduct revenue analysis to validate billing, revenue recognition, and account alignment. Submit accurate order documentation for processing and invoicing. Build strong relationships with internal teams across Sales, Legal, Finance, Rev Rec, Order Services, and Customer Success. Track and analyze non-renewals, including reasons for churn and recovery opportunities. Contribute to bi-weekly forecast reporting and offer actionable, data-driven recommendations. Develop a solid understanding of BMC s product and service offerings to support renewal conversations. Proactively support strategic account planning by using insights to help drive customer retention. What You Bring 2+ years of experience in Sales, Renewals, Customer Success, or a similar role (preferably in SaaS/software). Advanced skills in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, charts, Power Query). Experience in data analytics, trend analysis, and building reports or dashboards. Familiarity with AI tools or automation platforms to improve efficiency. Strong knowledge of contract structures, pricing models, and renewal processes. Experience with Salesforce.com, Zuora, or similar CRM/quote-to-cash systems (a plus). Excellent attention to detail, organization, and multitasking abilities. Effective communication skills, both written and verbal. Ability to work independently and as part of a cross-functional, global team. Willingness to support global time zones (EMEA, APJ, NA) when needed. Growth Path This role offers a clear career path into a Renewal Sales Representative position. High performers will: Take ownership of renewal quotas and customer accounts Lead customer negotiations and value-based conversations Receive mentorship from senior sales leaders Participate in enablement programs focused on strategic selling and commercial acumen A global team of 6,000+ talented professionals A culture that supports individuality, inclusion, and growth Opportunities to work with cutting-edge tools and enterprise customers A strong focus on career development and internal mobility That s okay at BMC, we value curiosity, growth, and diversity. If you re excited about this opportunity, we encourage you to apply. BMC is proud to be an equal opportunity employer.

Job Title: Associate Solution Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We re an award-winning, inclusive, and vibrant workplace where diverse perspectives fuel innovation and growth. We believe in balancing life and work, celebrating wins (big and small), and giving back to the communities we serve. Your voice matters here, and your individuality is celebrated. We help our customers become Autonomous Digital Enterprises by enabling them to scale, innovate, and lead in the digital era. The Opportunity Join BMC Helix s Digital Solution Engineering team as an Associate Solution Engineer a role designed for emerging tech professionals who want to build a career at the intersection of technology, customer impact, and business value. Whether you're a recent graduate or have 1 3 years of experience, this is your opportunity to dive deep into enterprise platforms, AI innovation, and next-gen service management. About BMC Helix BMC Helix is our cutting-edge, AI-powered platform for IT Service and Operations Management (ITSM, ITOM, AIOps). With a containerized, microservices-based architecture, it supports flexible deployment across cloud, hybrid, and on-prem environments. BMC Helix empowers enterprises to go from reactive support to predictive, autonomous operations using advanced capabilities like Agentic AI and cross-domain automation. What You ll Do Work with global solution engineering and sales teams to support customer engagements and design compelling, tailored solutions. Participate in discovery sessions to understand client requirements and business objectives. Deliver engaging, value-driven demos that highlight BMC Helix s strengths like intelligent automation, Agentic AI, and seamless integrations. Assist in designing proof-of-value solutions, configurations, and presentations. Translate complex technical concepts like microservices, APIs, and hybrid deployments into clear, customer-centric value propositions. Collaborate with internal teams (Product, Strategy, Sales) to ensure alignment with customer needs and market trends. Stay current on emerging trends in GenAI, LLMs, ITSM, ITOM, and enterprise digital transformation. What You Bring Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field. 0 3 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills; able to engage both technical and business stakeholders. Interest or hands-on exposure to Generative AI and Large Language Models (LLMs). Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, containers (Docker, Kubernetes). Curiosity for technology and enterprise IT challenges; proactive and eager to learn. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar is a plus. Basic scripting or API understanding (Python, JavaScript, REST APIs). Familiarity with ITIL, DevOps, or service management concepts. Fluent in English; multilingual proficiency (e.g., Spanish, French, German, Italian) is a bonus. Work with industry-leading platforms and AI technologies Be part of a collaborative, global team shaping the future of digital operations Learn from experienced mentors and participate in enablement programs Thrive in a culture that values your authenticity, creativity, and growth No problem. If you're passionate about this opportunity and BMC s mission, we still encourage you to apply. We value potential just as much as experience. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

Position: Specialist, Patient Experience Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients but often it doesn t. At Zocdoc, we re changing that by giving power to the patient. We ve built the leading healthcare marketplace across all 50 states, enabling patients to find and book in-person or virtual care with ease. By empowering patients with choice and transparency, we aim to raise quality and lower costs in healthcare. Your Impact: As a Patient Experience Specialist, you ll create magical moments that connect patients to Zocdoc s mission. Your proactive problem-solving and empathetic approach will ensure a seamless, supportive experience for patients navigating healthcare. You ll thrive in a collaborative culture, delivering top-tier customer service that inspires continued trust and advocacy. You ll Enjoy This Role If You Are: A natural optimist with empathy and enthusiasm for solving problems and building genuine customer connections. A team player who thrives in a collaborative and fun environment. Driven to deliver outstanding customer service experiences that make a lasting positive impression. Adaptable and eager to learn new techniques and systems. Day-to-Day Responsibilities: Support patients via chat, email, and phone to ensure a smooth Zocdoc experience. Multitask by managing multiple patient requests simultaneously. Use problem-solving skills to answer questions and help patients secure needed appointments. What Success Looks Like: Demonstrating initiative, resourcefulness, and attention to detail with a strong sense of ownership. Communicating clearly and effectively, thriving in both independent and team settings. Delivering top-notch customer service (service industry experience a plus). Quickly adapting and excelling in a fast-paced environment. Sharing a passion for improving lives through technology. Benefits: Join a smart, supportive, and mission-driven team. Competitive compensation and medical insurance. Daycare/creche facility for kids. Corporate wellness programs including Headspace. Cellphone and Wi-Fi reimbursement. Competitive parental leave. Annual sponsored health checkups. Sabbatical leave for employees with over 5 years at Zocdoc. About Zocdoc: Zocdoc is the nation s leading digital health marketplace, helping millions of patients find, compare, and book care easily. Founded in 2007 with a mission to empower patients, Zocdoc is committed to diversity, equity, and inclusion, building a collaborative team that reflects the communities we serve. We are proud to be an equal opportunity employer.

Position: Provider Data Operations Senior Associate Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients, but often it doesn t. Zocdoc empowers patients by offering the leading healthcare marketplace to easily find and book care across specialties and insurance plans nationwide. Our goal is to make healthcare consumer-friendly, driving quality up and prices down. Your Impact: As a Senior Provider Data Operations Associate, you will be the guardian of Zocdoc s data ecosystem managing, structuring, and analyzing large volumes of data to ensure accuracy and integrity. You'll transform raw data into strategic insights that drive decision-making and continuous improvement. By leveraging AI tools, JavaScript, and SQL, you ll optimize workflows and scale operational processes across product and operations teams. Day-to-Day Responsibilities: Use AI prompts to improve workflow efficiency. Develop and maintain automation scripts using Google Apps Script and JavaScript. Troubleshoot and optimize scripts to enhance functionality and scalability. Extract, manipulate, audit, and analyze data using SQL. Generate actionable insights from various dashboards. Support product decisions with data-backed research and cross-functional collaboration. What Makes You Successful: Bachelor s degree with good academic standing (minimum 60% in 10th/12th/graduation). 3-4+ years of relevant work experience. Proven experience using AI tools for automation. Advanced skills in Microsoft Excel and Google Sheets, including Google Apps Script. Working knowledge of JavaScript and comfort with web-based tools. Understanding of Python and expertise in SQL is a plus. Strong communication skills to translate technical and non-technical information. Ability to manage multiple tasks in a fast-paced environment with a strong sense of accountability. Experience in US healthcare or healthcare technology is a bonus. Benefits: Work with a smart, supportive, and collaborative team. Competitive salary and medical insurance. Perks such as catered lunches, Ping Pong, daycare facilities, and wellness programs. Cellphone and Wi-Fi reimbursements. Competitive parental leave and sabbatical after 5 years. Annual sponsored health check-ups. Certified Great Place to Work (2024-2025). About Zocdoc: Zocdoc is the leading digital health marketplace in the US, connecting millions of patients with nearby, in-network healthcare providers. Founded in 2007, Zocdoc s mission is to empower patients with choice and transparency. We value diversity, collaboration, and innovation, striving to build a better healthcare experience for all. Qualification : Bachelors degree with good academic standing (minimum 60% in 10th/12th/graduation).

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Business Development Manager Domestic | Pune Job Description We are looking for a dynamic Business Development & Marketing Executive who can strategize and execute effective sales and marketing plans. You will focus on generating new business prospects and maximizing growth within existing clients to consistently achieve personal and organizational sales targets. Key Responsibilities Identify and explore new channels for B2B lead generation and business growth. Plan and execute online marketing campaigns across multiple platforms. Prepare high-quality proposals, drafts, and tenders for potential customers. Implement direct marketing strategies including mailings, telesales, and digital outreach. Develop compelling value propositions, branding, and marketing materials such as presentations, brochures, and case studies for new and existing services. Manage lead nurturing processes through targeted online marketing efforts. Create and coordinate comprehensive marketing plans and strategies. Oversee management of social media channels including LinkedIn, Twitter, and Skype. Monitor and advise on local, national, and international business trends. Maintain accurate customer data in the CRM system. Prepare and submit daily and weekly reports to track sales productivity and departmental effectiveness. Adhere to regional standards and demonstrate strong negotiation skills. Qualifications & Requirements Diploma or degree with minimum 3 years proven experience in sales, client management, B2B lead generation, telesales, or telemarketing. Strong sales orientation, pro-active mindset, and positive attitude. Excellent spoken and written English communication skills (advantageous). Smart, professional, and self-motivated individual able to adapt to evolving business needs. Proficient with social media tools and comfortable with digital marketing platforms. Opportunity to work in a fast-paced, growth-oriented environment. Collaborate with a motivated team to drive business expansion and marketing innovation. Enhance your career with exposure to domestic and international markets. Competitive compensation with growth opportunities. Location: Pune Job Type: Full-time Experience: 3+ years Industry: Sales / Business Development / Marketing

Job Title: Business Development Executive Job Summary We are seeking a passionate and dynamic Business Development Executive to join our sales team. The ideal candidate will be responsible for generating leads, making sales calls, building client relationships, and consistently meeting or exceeding sales targets. Objectives of the Role Build business by identifying, qualifying, and selling to potential clients. Develop and maintain strong relationships with clients to ensure repeat business and customer satisfaction. Key Responsibilities: Identify new business opportunities by researching prospects and analyzing market trends. Establish and maintain client relationships by understanding their needs and offering effective product or service solutions. Actively seek out new sales opportunities through cold calling, networking, and social media. Set up and attend meetings with potential clients to understand their needs. Deliver product or service presentations tailored to client requirements. Prepare regular reports on sales performance and pipeline status. Collaborate with internal teams to align sales efforts with overall goals. Participate in industry events, exhibitions, or conferences as needed. Negotiate and close deals, addressing objections or concerns effectively. Gather feedback from clients and share insights with internal teams. Required Skills & Qualifications: Proven experience in a Business Development or similar sales role. Basic understanding of the IT sector. Proficiency in English. Strong knowledge of MS Office tools. Quick learner with a passion for sales. Self-motivated and goal-oriented. Strong presentation skills. Ability to build and manage client relationships.

Job Title: Lead - IT & Information Security Job Overview: We are seeking an experienced professional to join our team as a Lead - IT & Information Security. The ideal candidate will have a strong background in Identity & Access Management (IAM), One Identity Access Management tools, and .NET technologies. This role involves developing, maintaining, and supporting IAM services and integrations with a focus on secure, high-quality code delivery. Responsibilities: Implement IAM Solutions: Design and deploy Identity & Access Management solutions using One Identity (Dell One Identity Tool). Weight: 30% Development & Maintenance: Participate in the software development life cycle, including analysis, development, testing, and maintaining secure, high-quality code. Weight: 30% Application Integrations: Handle Target System Integration and Release Support, ensuring seamless application integrations and ongoing support. Weight: 20% Collaboration with Stakeholders: Work closely with application owners and service providers to understand and support existing and new IAM services. Weight: 20% Key Qualifications: Education: Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. Equivalent experience may be considered. Experience: 8-10+ years of development experience with One Identity Access Management tools (Dell One Identity Tool) and .NET technologies. Technical Skills: Strong experience in .NET (C# or VB.NET) programming languages. Proficiency in database management (SQL Server). Knowledge of REST APIs and WCF (preferred). Familiarity with Identity Lifecycle, Access Management, and Application provisioning/de-provisioning. Experience with tools such as Web Designer, IAM Manager, Designer, and Sync projects (preferred). Knowledge of Azure and Active Directory (Azure Active Directory experience is a plus). Experience with Agile/Scrum methodologies (preferred). Core Competencies: Result Orientation: Ability to focus on delivering results and meeting objectives. Customer Focus: Strong focus on customer needs and delivering high-quality service. Collaboration & Relationships: Ability to foster and maintain productive relationships with colleagues and stakeholders. Problem-Solving & Decision-Making: Strong analytical and decision-making skills. Effective Time Management: Ability to manage time efficiently and work under pressure. Communication: Strong written and verbal communication skills, with the ability to present complex ideas clearly. Flexible Work Model: Enjoy a hybrid work setup with up to 25 days per year working remotely from abroad. Competitive Compensation: We offer a competitive salary, performance-based bonus scheme, pension, employee shares program, and various employee discounts. Career Development: Take advantage of our career development programs, digital learning resources, and opportunities for international career mobility. Work-Life Balance: We support a healthy work-life balance with flexible working arrangements, health benefits, and parental leave. About Allianz Technology: Allianz Technology is the global IT service provider for Allianz, responsible for driving the digital transformation of the Group. With a workforce of over 13,000 employees across 22 countries, we manage IT infrastructure, application platforms, and digital solutions, supporting Allianz s journey in the financial services sector. Diversity & Inclusion Statement: Allianz Technology is committed to fostering an inclusive environment. We celebrate diversity and encourage applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, age, nationality, or disability. Apply Today: Join us in shaping the future of digital finance! Let s care for tomorrow together. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related field. Equivalent experience may be considered.

Job Title: ServiceNow Implementation Specialist Location: Pune, India Company: Tietoevry Tech Services About Tietoevry Tech Services At Tietoevry Tech Services, we empower organizations to modernize their IT landscapes, driving efficiency, agility, and innovation to help realize their digital ambitions. Our customers include large Nordic enterprises across various industries, as well as the public sector. With a clear vision to become the leading technology services provider in the Nordics, we leverage ServiceNow as a strategic platform to support our customers' business transformation. To strengthen our team, we are seeking ServiceNow Implementation Specialists/Developers to play a key role in delivering high-quality solutions in client-facing roles. Key Responsibilities Implement and configure ServiceNow ITSM and HR modules to meet customer requirements. Develop and manage integrations using REST APIs and other standard integration platforms. Work as a ServiceNow Developer on projects ranging from simple implementations to complex solution deliveries. Analyze and resolve production issues related to ServiceNow implementations. Manage the end-to-end code migration process across development, testing, and production environments. Support end-users by addressing queries and providing guidance related to the implemented ServiceNow solutions. Required Skills & Experience ServiceNow Certified Administrator (mandatory), with preference for candidates holding ITSM Implementation Specialist certification. Minimum of 3 years of hands-on experience in ServiceNow development and support. Strong technical knowledge of the ServiceNow ITSM module. Experience with ServiceNow HR Service Delivery (HRSD) is an added advantage. Proven expertise working as a ServiceNow Technical Consultant in customer-facing engagements. Ability to analyze existing implementations, identify areas for improvement, and propose innovative solutions. Experience collaborating with international teams, especially across Europe and India. Strong communication skills, both verbal and written, in English. Desired Attributes Strong interpersonal and customer engagement skills. Proactive, self-motivated, and highly organized. Collaborative team player, comfortable working in global and multicultural environments. Ability to adapt to evolving business and technology needs. Meaningful projects with opportunities to work on end-to-end ServiceNow implementations, including ITSM and HR modules, with third-party integrations. A collaborative and inclusive culture, inspired by Nordic values transparency, low hierarchy, and mutual respect. Comprehensive ServiceNow training and certification programs to support continuous professional development. Short and long-term onsite opportunities in Europe, enabling direct collaboration with customers. A strong commitment to work-life balance and flexibility. A workplace that fosters innovation through diversity, equity, and inclusion. Diversity & Inclusion Commitment At Tietoevry, we value and actively promote diversity, equity, and inclusion. We welcome applications from all genders (m/f/d) and encourage individuals from diverse backgrounds to apply. Our belief is that diverse teams inspire creativity, innovation, and foster a strong sense of belonging.

Job Title: Senior Technical Consultant (ABAP/ODATA) Location: Pune, India Experience: 6 to 8 years Education: Bachelor's or Master s degree in Computer Science, Information Technology, or related fields About Tietoevry At Tietoevry, we help businesses realize their digital ambitions through innovative IT solutions, fostering efficiency, agility, and growth. As a trusted partner for organizations across industries and the public sector, we specialize in modernizing IT landscapes. Join us to work in a collaborative, inclusive, and innovation-driven environment where you can make a meaningful impact. Role Overview We are seeking an experienced Senior ABAP/ODATA Consultant to join our dynamic team in Pune. In this role, you will be responsible for the design, development, and implementation of ABAP and ODATA services within SAP S/4HANA environments. You will also play a critical role in troubleshooting, performance optimization, and supporting the technical integration with UI5 screens and other connected systems. Key Responsibilities Develop and maintain ABAP programs and ODATA services within SAP S/4HANA. Perform debugging and troubleshooting, especially in UI5 interfaces and integrated workflows. Design and implement SAP Workflows, ensuring seamless process automation. Develop and maintain Web Services, IDOCs, and system interfaces to support business processes. Implement and enhance SmartForms, customer exits, and enhancement frameworks. Collaborate with functional teams to understand requirements and provide technical solutions aligned with SD and MM modules. Independently manage assigned deliverables, ensuring adherence to timelines and quality standards. Document technical designs, configurations, and development processes comprehensively. Support performance optimization, root cause analysis, and continuous improvement initiatives. Required Skills & Experience 6 to 8 years of hands-on experience in ABAP development and ODATA service implementation. Proven expertise in S/4HANA environment. Strong understanding of debugging functionality from UI5 screens. Proficiency in developing and troubleshooting SAP Workflows. Experience working with Web Services, IDOCs, and interfaces. Hands-on experience with SmartForms, customer exits, enhancement techniques, and BADIs. Conceptual understanding of SD (Sales & Distribution) and MM (Materials Management) modules. Strong problem-solving and analytical skills. Excellent communication skills, with the ability to engage effectively with global teams and customers. Preferred Qualifications Exposure to Fiori/UI5 development is a plus. Experience with Agile methodologies and DevOps tools for SAP development. Ability to work independently and proactively in a global delivery environment. Opportunity to work in a global team with exposure to international projects. Professional development through continuous learning and certification opportunities. Collaborative and inclusive work culture based on trust, transparency, and respect. Work-life balance and flexible work arrangements. Diversity & Inclusion Commitment At Tietoevry, we believe that diversity, equity, and inclusion drive innovation and creativity. We welcome applications from candidates of all backgrounds, genders (m/f/d), and life experiences. Our open, inclusive, and collaborative culture empowers every individual to contribute and thrive. Qualification : Bachelor's or Masters degree in Computer Science, Information Technology, or related fields

Job Title: Senior Software Engineer Tietoevry Banking Location: Pune, India Education: Bachelor s or Master s degree in Computer Science, Information Technology, or related fields About Tietoevry Banking Tietoevry Banking is a leading technology partner for financial services, providing innovative solutions that drive digital transformation across the banking industry. We empower financial institutions with robust software platforms, advanced analytics, and agile development capabilities to enhance operational efficiency and deliver superior customer experiences. Role Overview We are seeking a Senior Software Engineer with strong expertise in C++ and Python, to join our dynamic team in Pune. In this role, you will be responsible for designing, developing, enhancing, and maintaining banking applications. You will collaborate closely with cross-functional teams to troubleshoot issues, implement new features, and ensure seamless functionality of our products. Key Responsibilities Design, develop, and maintain banking applications using C++, Python, and other relevant technologies. Analyze business and technical requirements to deliver high-quality solutions aligned with product and project goals. Work on enhancements, customizations, and bug fixes as part of the product lifecycle. Ensure adherence to best coding practices, code quality standards, and software development processes. Collaborate with global teams and stakeholders for solution discussions, technical feasibility assessments, and requirement clarifications. Identify bottlenecks, debug complex issues, and implement effective resolutions. Conduct code reviews, mentor junior team members, and actively contribute to team discussions. Required Skills & Experience Proficiency in C++ and Python development. Strong understanding of Standard Template Library (STL) and standard C++ libraries. Hands-on experience with Linux commands, SQL, XML, and Git. Familiarity with agile development methodologies and the software development lifecycle. Strong debugging, analytical, and problem-solving skills. Excellent communication and collaboration abilities to work effectively within global teams. Exposure to Java, JavaScript, or other relevant programming languages is a plus. Preferred Qualifications Prior experience working in banking or financial services domains is advantageous. Experience with cloud technologies, microservices, or containerized deployments is a plus. Opportunity to work on cutting-edge solutions for the banking industry. Exposure to global projects and collaboration with international teams. Professional development through learning opportunities and certification programs. A supportive and inclusive culture that fosters innovation and creativity. Flexible working arrangements and a healthy work-life balance. Diversity & Inclusion Commitment At Tietoevry, we believe in diversity, equity, and inclusion as drivers of innovation and creativity. We encourage applicants of all backgrounds, genders (m/f/d), and life experiences to join us, as we believe in fostering an inclusive workplace where everyone feels valued and empowered to contribute. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or related fields

Business Development Director US Healthcare Location: Pune, India Experience: 5+ Years Industry Focus: US Healthcare Health Plans & PBMs About the Role We are looking for an outcome-driven sales professional with 5+ years of experience in US Healthcare Technology Sales to join our team as a Business Development Director. This role will focus on identifying new clients and business opportunities, specializing in Health Plans and PBMs. If you have a proven track record in new business development, enterprise sales, and healthcare technology solutions, we d love to hear from you! Key Responsibilities Sales & Business Development Identify and develop new business opportunities, new logos, and strategic partnerships. Build relationships with key decision-makers in Health Plans and PBMs. Drive end-to-end sales cycles from lead generation to contract closure. Work closely with internal teams (solution architects, delivery, and marketing) to craft tailored proposals. Solution Selling & Market Expansion Sell Digital & Product Engineering services, including: Enterprise product development & re-engineering Digital modernization (AI, automation, cloud transformation) Managed services, Offshore/Nearshore Development Centers Joint Product Development for healthcare clients Expand market presence across start-ups, mid-size, and large enterprise organizations. Healthcare Industry Expertise Stay updated with US Healthcare industry trends, regulations, and emerging technologies. Leverage domain knowledge to craft compelling sales pitches. Understand common US Healthcare terminologies, workflows, and compliance requirements. Strategic Partnerships & Relationship Management Build and maintain strong, long-term relationships with clients and industry stakeholders. Identify and engage with C-suite executives, IT leaders, and business stakeholders. Collaborate with internal teams to align solutions with customer needs. 5+ years of experience in US Healthcare Technology Sales, specializing in new business development. Strong expertise in Health Plans, PBMs, and Healthcare IT Solutions. Proven track record in selling: Digital & Product Engineering services Enterprise product development & re-engineering AI-driven modernization & cloud solutions Managed services, offshore/nearshore development centers Excellent communication, negotiation, and client relationship skills. Ability to navigate complex sales cycles and close high-value deals. Strong understanding of common US Healthcare domain vocabulary and regulations. Bonus Points If You: Have experience in consultative selling and solution-based sales. Have a strong network of industry contacts and decision-makers. Are well-versed in healthcare compliance frameworks (HIPAA, HITECH, CMS regulations). High-Growth Opportunity Be part of a rapidly expanding healthcare technology company. Collaborative Team Work with a team of experts who value innovation and results. Competitive Compensation Attractive salary + performance-based incentives. Impactful Work Help shape the future of healthcare technology.

Technical Lead - Product and Platform Engineering (Finance) About the Role: We are seeking a highly motivated and experienced Technical Lead to join our Product and Platform Engineering team within the Finance domain. This role requires 6-10 years of experience and a strong background in leading the development of Angular-based solutions, integrating them with Spring Boot, Kafka, and microservices. The ideal candidate will provide technical leadership, mentor junior engineers, drive best practices in Angular development, manage project timelines and resources, troubleshoot technical challenges, and optimize Angular applications for performance and usability. Staying current with industry trends is essential for enhancing our product offerings. Responsibilities: Lead the product and platform engineering team in developing and implementing Angular-based solutions using JavaScript, TypeScript, and AngularJS. Oversee the design and architecture of Angular applications, ensuring high performance and scalability. Collaborate with cross-functional teams to integrate the Angular front-end with Spring Boot back-end, Kafka messaging system, and microservices architecture. Provide technical leadership and mentorship to junior engineers, fostering a culture of innovation and excellence. Drive best practices in Angular development, including code reviews, testing, and documentation. Lead the implementation of responsive and user-friendly interfaces using HTML, CSS, and JavaScript. Manage project timelines, deliverables, and resources effectively to meet business objectives. Troubleshoot and resolve technical challenges in Angular and related technologies. Own the product and platform engineering roadmap, aligning it with organizational strategic goals. Drive continuous improvement and optimization of Angular applications, ensuring they meet performance, security, and usability standards. Stay updated on industry trends and technologies to enhance product and platform offerings. Qualifications: Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E) in Computer Science or Information Technology, or Master of Technology (M.Tech) in Software Engineering or Computer Science. 6-10 years of extensive experience in Angular development, including Angular 15 and AngularJS. Demonstrated advanced proficiency in Angular, leveraging TypeScript for robust front-end development and integration. Foundational skills in JavaScript. Intermediate to advanced expertise in Angular and TypeScript for creating scalable web applications. Strong foundation in front-end technologies for responsive web applications. Experience designing and implementing complex features using Angular. Proficiency in Java for back-end services development. Expertise in Kafka for real-time data processing and event-driven architectures. Experience integrating Angular with back-end systems and microservices architecture. Preferred Qualifications: Angular Developer Certification AWS Certified Solutions Architect About Altimetrik: Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infusing speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful. Altimetrik helps companies get unstuck . We re a technology company that gives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organizations talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E) in Computer Science or Information Technology, or Master of Technology (M.Tech) in Software Engineering or Computer Science.

Job Overview Senior Product Analyst - Product Management in Financial Services with 6-10 years of experience. Lead product strategies aligned with business objectives, collaborate with cross-functional teams for requirements prioritization, and drive Agile product development as a Product Owner. Develop and maintain product roadmaps, customer journeys, and funnels to enhance user experience. Utilize Google Analytics for tracking product performance and data-driven decisions. Communicate effectively with stakeholders for successful product delivery. Bring expertise in FinTech and digital transformation projects, mentor junior analysts, and contribute to team growth. Preferred qualifications include experience in business analysis with AWS and Kubernetes, knowledge of product design principles, and certifications like CSPO and CAP. Roles & Responsibilities Lead the product management function by defining and executing product strategies in alignment with business objectives. Collaborate closely with cross-functional teams to gather and prioritize product requirements, document user stories, and define acceptance criteria. Drive product development in Agile environments, working as a Product Owner in scrum teams to deliver high-quality digital products. Develop and maintain product roadmaps, customer journeys, and product funnels to enhance user experience and achieve business goals. Utilize analytics tools like Google Analytics to track product performance, analyze KPIs, and make data-driven decisions. Communicate effectively with stakeholders and teams to ensure successful product delivery. Bring expertise in FinTech industry practices and digital transformation projects to drive innovation and continuous improvement. Mentor junior product analysts and contribute to the growth and development of the product management team. Our ideal candidate Extensive experience in product management, agile methodologies, product roadmap development, product ownership, and Google Analytics 6-10 years of experience with advanced proficiency in primary skills Product management expertise for strategic planning and product lifecycle management Agile methodologies proficiency to facilitate iterative development and enhance collaboration within cross-functional teams Mastery of product roadmap creation for setting and communicating product direction effectively Product owner skills for defining and prioritizing product features based on stakeholder needs Proficiency in Google Analytics for tracking product performance and making data-driven decisions Expertise in product management, agile methodologies, product roadmap development, product ownership, and Google Analytics Bachelor of Technology (B.Tech) in Computer Science or Information Technology Master of Business Administration (MBA) in Product Management or Business Analytics Certifications such as Certified Scrum Product Owner (CSPO) and Certified Analytics Professional (CAP) Company overview Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infuse speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful.Altimetrik helps get companies get unstuck . We re a technology company that lives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organization s talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : Bachelor of Technology (B.Tech) in Computer Science or Information Technology

Job Overview Staff Engineer - Product and Platform Engineering in Finance domain with 3-7 years of experience Lead design and development of user interfaces using Angular, React, and Node.js Collaborate with cross-functional teams to gather user requirements and translate them into technical specifications Implement best practices for UI development using TypeScript and JavaScript Optimize application performance with React.js 16 and Redux Stay updated with industry trends in UI development and mentor junior developers Drive continuous improvement in UI architecture and coding standards Manage project timelines and ensure successful delivery of UI components Preferred qualifications include experience in building web applications with React.js 16 and TypeScript, proficiency in JavaScript programming, and React.js 16 front-end development experience Certifications like React Developer Professional Certificate and AWS Certified Solutions Architect are preferred Bachelor of Technology (B.Tech) in Computer Science Engineering or Master of Computer Applications (MCA) is required Roles & Responsibilities Lead the design and development of user interfaces using Angular, React, and Node.js to create responsive and visually appealing web applications Collaborate with cross-functional teams to gather and understand user requirements and translate them into technical specifications Implement best practices for UI development and ensure high-quality code using TypeScript and JavaScript Optimize application performance and user experience by leveraging React.js 16 and Redux Stay updated with the latest industry trends in UI development and contribute to enhancing the platform's user interface Mentor junior developers and provide technical guidance on UI design and development Participate in code reviews, provide feedback, and drive continuous improvement in UI architecture and coding standards Take ownership of projects, manage timelines, and ensure successful delivery of UI components for the product and platform engineering team Our ideal candidate Extensive knowledge and experience in Angular, UI design, React with Node.js, React coding, and React Redux Advanced proficiency in Angular, UI design, React with Node.js, React coding, and React Redux technologies Angular expertise for dynamic web applications UI design skills for user-friendly interfaces Proficiency in React with Node.js for scalable and efficient applications Experience in React coding and React Redux for state management and interactive user interfaces Designing, developing, and maintaining CITI's front-end applications Bachelor of Technology (B.Tech) in Computer Science Engineering or Master of Computer Applications (MCA) required Certifications such as React Developer Professional Certificate and AWS Certified Solutions Architect preferred Company overview Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infuse speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful.Altimetrik helps get companies get unstuck . We re a technology company that lives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organization s talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : Bachelor of Technology (B.Tech) in Computer Science Engineering or Master of Computer Applications (MCA) required