Digital Workflow Product Manager Jobs in Bengaluru

1483 Jobs Found

FA

Trade Operations Associate

Falconx

4-8 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Trade Operations Associate FalconX Location: Bangalore Experience: 4 8 Years Education: Any Graduate About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX simplifies the complex and fragmented digital asset ecosystem. Our platform enables seamless access, liquidity, and tools for institutional clients to execute strategies from start to scale. Role Overview As a Trade Operations Associate, you will be a key point of contact for trade settlements and operations, ensuring accurate, timely, and compliant processing of trades across internal and external systems. You will collaborate closely with Trading Desk, Product, Customer Success, Treasury, Accounting, Risk, and Compliance teams to deliver a smooth operational workflow in a fast-moving market. Key Responsibilities Handle all incoming counterparty settlement requests within agreed timeframes and manage a portfolio of counterparties. Collaborate with Trading Desk, Product, and Customer Success teams to understand and deliver on client needs. Reconcile trades, transfers, and inventory across internal subsystems and external entities such as banks and custodians. Monitor daily inventory requirements for settlement, lending, and borrowing activities, liaising with Treasury. Support Compliance and Risk teams in designing effective controls in a rapidly evolving regulatory landscape. Adhere to established trade operations processes to ensure regulatory compliance. Provide accurate trade and settlement data to Accounting and ensure timely reporting. Perform reconciliations between internal and external systems, identify breaks, and resolve issues. Continuously improve reconciliation processes, identify gaps, and implement solutions for data integrity. Requirements 4 8 years of experience in a trading firm, hedge fund, or investment bank. Strong self-management skills; comfortable organizing work with checklists and tracking progress. Experience working in fast-paced, high-pressure environments. Ability to multitask, prioritize, and manage critical day-to-day functions. Desire to gain expertise in digital assets such as Bitcoin and Ethereum. Willingness to understand the full lifecycle of institutional crypto trading operations. Serve as the first point of contact for trade settlements and operations. Gain exposure to multiple functions in a complex, dynamic market. Contribute to robust processes that ensure operational accuracy, compliance, and efficiency. Be part of a pioneering team shaping the infrastructure for institutional digital asset trading. Qualification : Any Graduate

Trade Operations Trade operations Associate Operations associate
LF

Ai Native Product Manager

Leap Finance

2+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

AI Native Product Manager Location: Bengaluru Type: Full-Time Experience Required: 2+ Years in PM (with a B2C focus) Role Overview: Architecting the Future of AI We are seeking a visionary AI Native Product Manager to drive innovation within our core product suite. You will leverage deep expertise in LLMs, Generative AI, and AI Prompting to translate market trends and user needs into a cohesive, high-impact product strategy. This is a role for a "tinkerer" who understands the technical nuances of AI and the psychological drivers of B2C users. The Ideal Candidate Profile AI Specialization: Technical Fluency: Deep knowledge of Large Language Models (LLMs), Gen AI workflows, and advanced Prompt Engineering. Hands-on Tinkering: A genuine passion for AI advancements and a history of experimenting with cutting-edge AI tools. Product Leadership: Metrics Ownership: Proven track record of owning and successfully driving Head Metrics for a digital product. B2C Expertise: Essential experience in B2C product management, focusing on user behavior and retention. GTM Strategy: Experience with Product Launches and Go-to-Market (GTM) strategies is a significant advantage. Agile Mastery: Expert understanding of Agile methodologies and end-to-end product lifecycle management. Key Responsibilities Strategy & Discovery: Visionary Roadmap: Develop and adapt a clear product vision based on market analysis and evolving AI trends. Requirements Engineering: Translate stakeholder needs into precise product specs, user stories, and acceptance criteria. Execution & Growth: Cross-functional Leadership: Lead engineering, design, and marketing teams to ensure seamless execution of the roadmap. End-to-End Development: Manage scope, timelines, and resources to deliver high-quality AI-driven features. Launch & Iterate: Execute successful product launches and monitor post-launch performance to inform continuous improvements. Data-Driven Decisions: Use data analytics and user behavior insights to track KPIs and pivot strategies proactively. Core Competencies Communication: Ability to convey complex AI concepts to non-technical stakeholders clearly. Problem Solving: A proactive, hands-on approach to tackling the unique challenges of non-deterministic AI outputs. Quantitative Mindset: Comfortable with advanced analytics tools to validate product hypotheses.

Ai Native Manager Ai manager Product manager
CA

Senior Manager, Security Operations Center (soc)

Calix

8+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Senior Manager, Security Operations Center (SOC) Location: Bangalore Type: Full-Time Experience Required: 8+ Years (3+ in Leadership) Role Overview: Strategic Cyber Defense We are seeking a Senior Manager to lead and modernize our SOC operations across enterprise and product environments. You will oversee a high-performance team dedicated to threat detection, advanced detection engineering, and incident response. This role is a strategic blend of technical mastery leveraging AI and SOAR and people leadership, focused on building a resilient, automation-first security culture. Core SOC Service Offerings & Expertise Advanced Defense & Detection: Detection Engineering: Implement Detection-as-Code practices and prioritize backlogs based on the evolving threat landscape. Threat Intelligence & Hunting: Deliver actionable intel and execute structured threat hunting hypotheses to proactively identify stealthy adversaries. Deception & Validation: Manage deception strategies (honeypots/tokens) and use attack emulation tools to validate detection logic effectiveness. Forensics: Lead digital forensic investigations, evidence acquisition, and post-incident analysis. Automation & Technology Stack: Azure Ecosystem: Advanced proficiency with Microsoft Sentinel, Defender XDR, and Defender for Cloud using KQL. Cloud Operations: Strong knowledge of security operations across Azure, AWS, and preferably GCP. SOAR & AI: Champion the integration of Security Orchestration, Automation, and Response (SOAR) and AI to drive SOC efficiency. Key Responsibilities Leadership & Strategy: Team Development: Coach and mentor the SOC team, conducting regular 1-on-1s and fostering a growth-oriented culture to prevent burnout. Roadmap Execution: Help define a comprehensive SOC strategy and maturity framework aligned with organizational risk management. Stakeholder Liaison: Act as a trusted advisor to Product, IT, and Development leaders to integrate security into cross-functional workflows. Metrics & Operational Excellence: Data-Driven Reporting: Develop dashboards (e.g., Power BI) to track KPIs, KRIs, and detection coverage. Incident Lifecycle: Lead the lifecycle of escalated incidents, conduct root cause analysis, and execute tabletop exercises. 24/7 MDR Strategy: Define operational procedures for Managed Detection and Response (MDR) and sustainable on-call rotations. Qualifications for Success Proven Leadership: 8+ years in InfoSec with specific experience leading SOC or MDR functions. Azure Mastery: Deep technical expertise in the Microsoft security stack. Framework Knowledge: Familiarity with MITRE ATT&CK, Purple Teaming, and cloud-native detection. Soft Skills: Exceptional ability to simplify complex technical content for executive-level communication.

Senior Manager Senior manager Security Manager security
OK

Staff Software Engineer, Ai & Automation

Okta

8+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Staff Software Engineer AI & Automation Location: Bengaluru Company: Okta, The World s Identity Company Experience: 8+ Years Type: Full-Time About Okta Okta is the world s leading identity platform. We empower people to securely access any technology, anywhere, on any device. With products like the Okta Platform and Auth0, we place identity at the core of business security, enabling growth through safe digital transformation. At Okta, we value diverse perspectives and experiences. We believe in learning, collaboration, and building an inclusive environment where everyone belongs. About the Team The Business Technology - Shared Services team is at the forefront of Okta s internal digital transformation. We focus on building intelligent, automated platforms that simplify operations and deliver smarter, faster experiences to both employees and customers. We collaborate across engineering, data science, security, and business units to deliver cutting-edge solutions powered by Generative AI (GenAI), virtual agents, workflow orchestration, and intelligent recommendations. The Opportunity As a Staff Software Engineer, you ll play a critical role in designing and developing AI-powered platforms that drive automation, scale, and intelligence across Okta s business. You ll help make LLM-powered solutions and intelligent automation a reality for the enterprise ensuring performance, security, and reliability at scale. This is a hands-on, individual contributor (IC) role, ideal for engineers who are passionate about solving complex problems, architecting scalable systems, and pushing the boundaries of AI integration. What You ll Do Design & Build: Develop scalable backend services that embed GenAI and automation into core business workflows (e.g., virtual agents, document intelligence, smart routing). Collaborate Across Teams: Work closely with product managers, data scientists, and other engineers from ideation to production. Architect for Scale: Make key architectural decisions around LLM integration, API design, data flow, and observability. Code with Excellence: Write clean, secure, and maintainable code in Python, Java, or similar languages. Build for Production: Use Docker, Kubernetes, and CI/CD pipelines to build and deploy high-availability services. Champion Best Practices: Promote high standards for testing, security, code reviews, and operational readiness. Mentor & Guide: Support a collaborative team culture through peer mentorship and design reviews. What You ll Bring 8+ years of experience in software engineering with a strong track record of building and maintaining production-grade, cloud-native services. Expertise in distributed systems, API development, and cloud infrastructure (AWS, GCP, or Azure). Proficiency in Python, Java, or Go. Experience with Docker, Kubernetes, and observability tools (e.g., Prometheus, Grafana, ELK). Exposure to AI/ML concepts and eagerness to work with LLMs, NLP, or automation platforms. A strong sense of ownership, collaborative mindset, and a bias toward action. Passion for learning and working with emerging technologies especially in the AI and automation space. Why Join Okta Make AI Real: Help move GenAI from experimentation to enterprise-wide impact. Build with Purpose: Work on challenges that simplify and secure Okta s internal operations. Grow in a Human-Centered Culture: Join a humble, technically driven team that values learning, excellence, and personal growth. Join Okta and shape how identity, AI, and automation come together to power the modern enterprise.

Software Engineer Staff Engineer Software Engineer Engineer software
TV

Lead Platform Engineer

Team Vunet Systems

6-10 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Lead Platform Engineer Observability Solutions Location: Bengaluru Experience: 6 10 Years Function: Observability Engineering | Platform Architecture | SRE Enablement Join VuNet Redefining Digital Observability at Scale VuNet is transforming the future of digital experiences through Business Journey Observability, combining Big Data and AI/ML to empower real-time visibility across payments, banking, and financial services. Monitoring 28+ billion transactions/month, our platform is trusted by top financial institutions and powers over 300 million users. Backed by Series B funding and recognized by Gartner, NASSCOM, and Forbes, we are leading the charge in building a new category of observability, proudly Made in India for global impact. Your Role: Lead Platform Engineer As the Lead Platform Engineer, you will architect and drive the development of packaged observability solutions across 100+ infrastructure and application technologies. You will define **golden signals**, build **data collection strategies**, and lead the standardization of alerts, dashboards, and RCA workflows for platforms like **Kubernetes, Oracle DB, and Tomcat**. This is a cross-functional leadership role that sits at the intersection of product, platform, DevOps, and SRE. You will **lead a team** and influence how observability is delivered, scaled, and adopted across complex environments. Key Responsibilities Observability Solution Development Design and lead the delivery of observability packages for databases, middleware, cloud-native, and legacy platforms. Define and implement data collection pipelines, including agents, APIs, logs, metrics, traces, and service discovery. Establish **golden signals, SLIs/SLOs**, and health KPIs for performance, availability, and anomaly detection. Dashboards, Alerts & RCA Develop standardized, reusable dashboards, alerts, reports, and troubleshooting playbooks. Automate **RCA workflows** to improve MTTR and reduce alert fatigue. Platform Enablement & Integration Work with engineering to enhance agent capabilities and support new data sources/formats. Guide implementation of platform features for better observability at scale. Team Leadership & Governance Lead and mentor a team of observability engineers and specialists. Define design patterns, reusable modules, and version-controlled libraries. Stakeholder Collaboration Partner with product managers, DevOps, SREs, and customer teams to gather requirements, align priorities, and validate use cases. Ensure deliverables are scalable, well-documented, and production-ready. What You Bring Must-Have Skills 6 10 years of experience in observability, platform engineering, or SRE roles. Hands-on with tools like Prometheus, Grafana, OpenTelemetry, ELK/EFK, Datadog, Splunk. Strong understanding of logs, metrics, traces, profiling, and collection strategies. Experience developing solutions for platforms like Kubernetes, Oracle, PostgreSQL, Tomcat, etc. Proficient in Python, Shell scripting, APIs, and automation tools (**Terraform**, etc.). Familiar with alert fatigue mitigation, anomaly detection, and RCA frameworks. Excellent communication, technical leadership, and documentation skills. Nice to Have Experience managing an observability marketplace or solution catalog. Contributions to open-source observability projects. Certifications in Kubernetes, Observability platforms, or cloud providers (AWS/GCP/Azure). Background in ITSM tools, CMDBs, or incident workflow automation. At VuNet, you ll help build a category-defining observability platform that s already transforming critical infrastructure for leading financial institutions. You ll work with passionate engineers, push technical boundaries, and grow in a high-trust, high-impact environment. What You ll Experience: Ownership of key observability initiatives impacting 300M+ users. Collaboration with SRE, DevOps, and product teams across real-time financial systems. Opportunity to experiment with and shape Gen AI, ML, and emerging telemetry trends. Perks & Benefits Health insurance for you, your parents, and dependents. 1:1 mental wellness support. Training programs, certifications, and career growth opportunities. Transparent, inclusive, and high-trust work culture. Access to cutting-edge technology and Gen AI-powered workspaces.

Lead Platform Engineer Lead Engineer Engineer lead
ZE

Assistant Manager - Process Design

Zeta

2-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Assistant Manager Assistant manager Manager assistant Process
CO

Manager - Operations

Cowrks

10+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Manager Operations Manager operations Operations manager Full-Time
NO

Associate Software Engineer

Novel Office

1-2 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Position: Associate Software Engineer Location: Bengaluru Job Description: We are looking for a talented and driven Associate Software Engineer to join our growing development team in Bengaluru. This role involves building scalable web applications across the full stack, collaborating with cross-functional teams, and contributing to the architecture and performance of our digital platforms. Key Responsibilities: Design, develop, and maintain robust front-end and back-end features for web applications Collaborate with UI/UX designers, product managers, and fellow developers to deliver seamless user experiences Write clean, efficient, and maintainable code following best practices Develop and integrate RESTful APIs to enable smooth interaction between front-end and back-end systems Participate in code reviews and contribute to a culture of code quality and continuous improvement Optimize applications for performance, scalability, and responsiveness Troubleshoot and resolve issues across the development and production environments Stay current with emerging technologies, frameworks, and industry trends Contribute to system architecture discussions and design scalable solutions Ensure mobile responsiveness and cross-browser compatibility of web interfaces Qualifications & Skills: Bachelor s degree in Computer Science, Software Engineering, or a related field or equivalent practical experience 1 2 years of experience as a Full Stack Developer or in a similar role Proficiency in HTML, CSS, JavaScript, and front-end frameworks such as React.js, Angular, or Vue.js Solid back-end development experience using Python or Node.js Experience with both relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB, etc.) Strong understanding of RESTful API development and integration Familiarity with Git and version control workflows Ability to build responsive, mobile-friendly user interfaces Excellent problem-solving and debugging skills across the full stack Effective communication skills, both written and verbal, for working in remote or hybrid team environments Experience with ERP or CRM systems is a plus Qualification : Bachelors degree in Computer Science, Software Engineering, or a related fieldor equivalent practical experience

Associate Software Associate software Software associate Engineer
IN

Workflow Analyst

Intouchcx

Fresher | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field

Workflow Analyst Full-Time Workflow Analysis Process Improvement
ZE

Assistant Manager - Process Design

Zeta

2-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Assistant Manager Assistant manager Manager assistant Process
AD

Principal Scientist

Adobe

15+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Principal Scientist Business Unit: DALP Location: Bangalore About Adobe Adobe leads the digital experience revolution, empowering creators and global brands with innovative tools to design, deliver, and transform how companies interact with customers across every screen. Recognized for 20 consecutive years on Fortune s 100 Best Companies to Work For, Adobe fosters an inclusive, collaborative, and growth-driven culture where new ideas thrive. Role Summary As Principal Scientist for Adobe Learning Manager (ALM), you will spearhead the architecture and delivery of a next-generation, AI-powered eLearning platform supporting tens of millions of learners globally with 40% YoY growth. Your mission is to design scalable, resilient, and ACID-compliant systems that handle unpredictable workloads while enabling hyper-personalized learning experiences through generative AI. Key Responsibilities Lead the technical vision, design, and roadmap for ALM s scalable SaaS platform. Deliver high-performance web services tailored to evolving business needs with a strong focus on scalability, security, and stability. Develop and refine engineering and business processes to enhance team productivity and product quality. Architect solutions that elegantly split complex workflows between data lakes and business logic layers. Mentor and guide junior engineers, fostering innovation and technical excellence. Stay ahead of industry trends and integrate cutting-edge technologies to maintain Adobe s competitive edge. Lead customer-centric initiatives and collaborate closely with cross-functional teams to deliver impactful solutions. What You Need to Succeed Bachelor s degree in Computer Science or Software Engineering. 15+ years of experience building and maintaining highly available, scalable SaaS services, with at least 4 years as a Lead or Chief Architect. Expert proficiency in Java, Spring framework, Tomcat, AWS Cloud, and relational databases like MySQL. Strong problem-solving skills coupled with excellent verbal and written communication abilities. Passion for solving complex customer challenges and pioneering new technological and UX frontiers. Ability to thrive amid ambiguity and shifting priorities while leading technical and non-technical stakeholders. Join a global leader driving innovation in digital experiences and eLearning. At Adobe, you ll influence the future of learning technology, work alongside passionate experts, and be part of a culture that values creativity, diversity, and continuous growth. Qualification : Bachelors degree in Computer Science or Software Engineering.

Principal Scientist Principal Scientist Full-Time Research and Development
CO

Subject Matter Expert (sme) - Production Optimization

Cognite

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Subject Matter Expert (SME) Production Optimization Location: Bengaluru Department: Global Strategic Services Data Science EMEA Employment Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader driving industrial digital transformation through AI and data. Our flagship solutions include Cognite Atlas AI and Cognite Data Fusion (CDF), empowering industries such as Oil & Gas, Chemicals, Pharma, Manufacturing, and Energy to optimize operations and innovate at scale. We have been honored with awards like the 2022 Technology Innovation Leader and 2024 Microsoft Energy and Resources Partner of the Year. Our Values Impact: Deliver meaningful results in every endeavor. Ownership: Take responsibility beyond boundaries, fostering inclusivity and teamwork. Relentless: Innovate persistently with resilience and care. Role Overview As a Production Optimization SME, you will leverage deep industry expertise to guide Cognite s Data Science and Customer Success teams in delivering data-driven production optimization solutions. Acting as a trusted advisor, you will collaborate with project teams and customers to ensure maximum value realization through strategic and technical guidance. Key Responsibilities Advise customers and internal teams on production optimization challenges and solutions. Collaborate with Project Managers, Customer Success, Sales, and Product teams to align delivery with business goals. Translate customer needs into actionable project scopes and solution designs. Demonstrate the value of Cognite Data Fusion and related applications for production optimization. Create demos, visualizations, and supporting materials for customer implementations. Provide on-site technical support and mentoring to technical teams, especially data scientists. Gather and relay customer feedback to improve products and solutions. Stay current on industry trends, Big Data, Business Intelligence, and Machine Learning technologies. What You Bring Bachelor s degree in Petroleum Engineering, Chemical Engineering, or related technical field. 5+ years experience in production engineering with expertise in: Optimizing production near wellbore, completions, and pipeline/network systems Designing and troubleshooting artificial lift systems (ESP, gas-lift, sucker rod pumps) Using multiphase flow simulators (Prosper, Gap, Pipesim) Analyzing reservoir and well performance data Conducting flow assurance studies (corrosion, scale, wax, hydrates, slugs) Familiarity with data-driven production optimization challenges and technologies. Python programming skills are a plus. Excellent presentation, coaching, and communication skills across organizational levels. Self-motivated, results-driven, and able to work independently and collaboratively. Proficient in English. Join a diverse, global team representing 70+ nationalities, with a strong focus on Diversity, Equality, and Inclusion (DEI). Work from a modern hybrid office environment in Bengaluru (Rathi Legacy, Hoodi). Enjoy a flat organization with direct access to leadership and minimal bureaucracy. Collaborate on ambitious projects impacting multiple industries worldwide. Engage with the Cognite HUB to exchange ideas and connect with peers and partners. Make Your Impact Be part of Cognite s mission to power digital transformation with DataOps and AI, enabling industrial clients to optimize operations sustainably and make better decisions every day. We welcome candidates from all backgrounds apply today! Qualification : Bachelors degree in Petroleum Engineering, Chemical Engineering, or related technical field.

Subject Subject matter Expert Subject expert Subject matter expert
GL

Consultant - Content Operations

Glance

1+ Year | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Consultant - Content Operations Location: Bangalore, India Company: Glance An InMobi Group Company About Glance Glance is a leading consumer technology company powering innovative digital platforms such as Glance, Roposo, and Nostra. Founded in 2019 and headquartered in Singapore, Glance s smart lock screen technology transforms how users engage with their smartphones by delivering relevant content without searching or downloading apps. Currently, Glance s lock screen reaches over 400 million smartphones globally. Our platforms include: Glance: The revolutionary smart lock screen platform Roposo: A dynamic LIVE video platform transforming creator-led experiences Nostra: The largest gaming platform across India and Southeast Asia Join Glance and unlock your potential in a fast-paced, innovative environment. Here, your ideas matter you ll work on impactful projects alongside ambitious peers, leveraging the latest tech to reshape digital content experiences. We value autonomy, creativity, and collaboration. Enjoy benefits such as daily meals, wellness programs, tech tools, and a family-friendly workplace where your kids and pets are welcome. Key Responsibilities Content Operations Consultant Content Moderation: Ensure all user-generated and platform content adheres to Glance s brand guidelines, legal compliance, and community standards. Content Curation: Analyze user preferences, regional trends, and current events to select and organize engaging, relevant content. Creative Enhancement: Innovate by adding creative elements that boost emotional connection and user engagement across platforms. Content Publishing: Manage the end-to-end content publishing lifecycle, guaranteeing accurate, timely releases aligned with operational goals. Cross-Functional Collaboration: Work closely with engineering and product teams during content production and staging to ensure flawless publishing and technical accuracy. Candidate Profile & Qualifications Demonstrated experience (0.5 months to 1 year) in content moderation, digital content curation, creative content strategy, or content publishing in a fast-paced digital or tech environment. Strong understanding of content compliance, audience engagement, and digital publishing workflows. Ability to collaborate with cross-functional teams including engineering and product management. Excellent attention to detail, creativity, and adaptability in a dynamic work setting.

Consultant Content Operations Operations consultant Content operations
CL

Backend Developer Intern (sde)

Cloudsek

Fresher | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Backend Developer Intern (SDE) Cybersecurity | CloudSEK Location: Bengaluru, Karnataka, India About CloudSEK CloudSEK is a fast-growing AI-powered cybersecurity company that specializes in digital risk monitoring. Founded in 2015 and headquartered in Singapore, we are building the world s fastest and most reliable AI platform to identify and mitigate digital threats in real-time. We ve received multiple accolades, including: NASSCOM-DSCI Excellence Award for Security Product Company of the Year NetApp Excellerator s Best Growth Strategy Award Raised $7M Series A funding led by MassMutual Ventures At CloudSEK, we foster a culture that values curiosity, creativity, and collaboration. If you're passionate about cybersecurity and backend development, we want you on our team! What You'll Do (Internship Responsibilities) As a Backend Development Intern (SDE), you will: Work with experienced developers to design, build, and maintain scalable backend systems for our cybersecurity products Write clean and efficient code using modern programming languages like Node.js or Go Collaborate with cross-functional teams including front-end developers, data scientists, and product managers to deliver innovative features Participate in code reviews and contribute to maintaining high-quality coding standards Troubleshoot and fix bugs, performance bottlenecks, and security issues Document technical specifications and support materials Stay updated with emerging technologies in backend development and cybersecurity What We're Looking For (Intern Requirements) Pursuing or recently completed a degree in Computer Science, Software Engineering, or related field Solid understanding of backend development with skills in Node.js or Go Basic knowledge of APIs, databases (SQL), and web technologies Strong analytical and problem-solving abilities Excellent communication and teamwork skills Eagerness to learn, adapt, and grow in a dynamic environment Passion for cybersecurity and innovation Preferred Qualifications (Nice to Have) Exposure to cloud platforms like AWS, GCP, or Azure Experience with Docker, Kubernetes, or similar containerization tools Familiarity with CI/CD pipelines, Git, Jenkins, and DevOps workflows Understanding of NoSQL databases, caching, and distributed systems Hands-on experience working on real-world cybersecurity products Mentorship from a team of industry experts Flexible working hours and an open, vibrant office culture Free food, unlimited snacks, and drinks at our Bengaluru office Fun team events, games, and music we work hard and celebrate harder! Note: This is a paid internship opportunity. Duration and stipend will be discussed during the interview process. Join CloudSEK as a Backend Intern and work on cutting-edge technology that protects global digital assets. Apply now to be part of a team that s shaping the future of digital risk management. Qualification : Pursuing or recently completed a degree in Computer Science, Software Engineering, or related field

Backend Developer Backend Developer Intern Backend Intern
CL

Executive Assistant

Cloudsek

2+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Executive Assistant Location: Bengaluru, Karnataka, India About CloudSEK CloudSEK is a leading AI-powered cybersecurity company committed to building the fastest and most reliable technology to detect and resolve digital threats in real-time. With a core focus on leveraging AI and machine learning, our products deliver rapid threat detection, precise analysis, and fast resolution, minimizing human intervention. Founded in 2015 and headquartered in Singapore, CloudSEK has expanded rapidly and is now one of India s most trusted cybersecurity companies. Our product suite includes XVigil, BeVigil, and SVigil, which offer digital risk protection, attack surface monitoring, and software supply chain risk management. CloudSEK has received recognition from industry leaders and investors, including $10M in total funding and several prestigious awards. Our mission is to continue revolutionizing the cybersecurity landscape with cutting-edge technology and innovation. About the Role: Executive Assistant As an Executive Assistant to the CEO, you will be the central hub of operations for the CEO s office. You will be responsible for managing communications, scheduling, travel, and day-to-day executive tasks, ensuring that everything runs smoothly and efficiently. This role offers direct access to leadership and the opportunity to be an essential part of a fast-growing company in the cybersecurity space. Key Responsibilities Inbox & Communication Management: Own the CEO's inbox, ensuring timely responses, delegations, and flagging of high-priority messages. Maintain clear communication with both internal and external stakeholders, ensuring respect and clarity at all times. Calendar & Scheduling: Manage complex scheduling across multiple time zones and reschedule meetings with minimal conflicts. Prepare briefing notes, agendas, and capture follow-up actions for meetings as necessary. Travel & Logistics: Coordinate with the admin team for domestic and international travel, including flights, hotels, and visas. Prepare detailed travel itineraries and manage real-time changes or adjustments. Manage event RSVPs and coordinate offsite planning when applicable. Expense Management: Track, categorize, and reconcile CEO s expenses with precision. Submit monthly reimbursements and expense reports, liaising with the finance team for any clarifications or documentation. Investor Relations Responsibilities: Update investor pipeline using Streak CRM, ensuring accurate tracking of interactions and stages. Proactively schedule investor meetings and follow-ups based on interest and activity. Collaborate with internal teams (CEO, Finance, Business) to prepare updates or materials for investor meetings. Organize investor documents, pitch decks, and due diligence materials as required. Keka Platform Management: Manage employee workflows on the Keka HR platform, including leave, on-duty (OD), work-from-home (WFH), and reimbursement requests. Review and approve requests, ensuring consistency and compliance with the CEO s guidance. Ad-Hoc Support: Take ownership of special assignments and ad-hoc tasks delegated by the CEO or leadership. Act as a flexible resource to support cross-functional needs, ensuring timely execution of high-priority tasks. Must-Have Skills: 2+ years of experience as an Executive Assistant, preferably supporting senior leadership. Strong written and verbal communication skills, with an ability to manage high-priority communication. Excellent organizational and time management skills, capable of juggling multiple responsibilities in a fast-paced environment. Proven expertise in email/inbox management and calendar scheduling. Tech-savvy, with proficiency in Google Workspace, Slack, Microsoft Office, and related tools. High degree of professionalism, discretion, and trustworthiness. Nice-to-Have Skills: Experience in a startup or high-growth environment. Familiarity with project coordination or internal reporting. Understanding of startup culture and CEO workflows. What You ll Get: Direct access to leadership and an opportunity to make a significant impact. A fast-moving, ambitious, and transparent work culture that fosters innovation. Freedom to grow, learn, and take ownership of projects that matter. Career development opportunities in a dynamic and rapidly growing organization. Benefits of Joining CloudSEK: Flexible working hours for a better work-life balance. Access to free food, unlimited snacks, and beverages in the office. Participate in team bonding activities like games, music, and creative events. A dynamic startup environment that encourages growth, innovation, and fun.

Executive Assistant Executive Assistant Assistant executive Full-Time
CO

End To End Solution Architect

Covalensedigital

15-25 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

End to End Solution Architect Location: Bangalore Role: End to End Solution Architect Experience: 15 - 25 years Number of Positions: 2 Qualifications: Job Description: Minimum of 15 years experience as an enterprise/solution architect in the telecom domain. Should have worked in telecom OSS systems. Knowledge about Enterprise products (B2B space) is needed e.g., managed broadband, managed security, etc. Telecom/Cable background is a must. Must be fluent in German. Must have experience in a multi-vendor environment. Manage Architecture deliverables; ensure understanding of Solution across all Epics and Tracks. Create and maintain end-to-end architecture artifacts including but not limited to, interface design documents, process design documents, sequence diagrams, data flow diagrams, and data models across the B/OSS ecosystem. Create and maintain the solution architecture roadmap across all Epics and produce architecture blueprints for each release iteration. Review business requirements and collaborate with development teams to identify system impacts and estimates. Conduct and represent in Joint Application Design (JAD) sessions as necessary during the design and integration phases. Follow through architecture issues and integration challenges that arise throughout the software development life cycle and provide resolution. Collaborate and drive alignment with key business stakeholders, solution development, and testing teams on architecture approach and direction. Co-ordinate with PM s, infrastructure/operations team, testing teams, and release/change control teams as needed. Defining software enterprise architecture. Demonstrating the ability to create systems architecture and solution design given a brief product requirement. Designing new features to meet new business requirements. Must have knowledge of Middleware-oriented management, Enterprise Service Bus (ESB), Enterprise Architecture tools (Visio, IBM Rational Software Architect, etc.), and Service Oriented Architecture (SOA). Workflow and business process management. System integration lifecycle for an OSS implementation. Expertise on leading COTS platforms. Office core field service management. Familiarity with Agile software development processes knowledge of the scaled agile framework is preferred. Ability to work in a multi-vendor environment.

Solution Architect Solution Architect Architect solution Full-Time
ND

Sr. Engineering Manager

Ness Digital Engineering

13-16 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Sr. Engineering Manager - Data Engineering Level: L5 Experience: 13-16 years Overview We are seeking an experienced Engineering Manager with a strong background in Data Engineering, including ETL/ELT processes and cloud-based data platforms such as Snowflake. The ideal candidate will lead and mentor a team of data engineers, drive data architecture initiatives, and work closely with cross-functional stakeholders to ensure our data infrastructure supports evolving business needs. Key Responsibilities Team Leadership: Lead, mentor, and develop a high-performing data engineering team, fostering a culture of collaboration, innovation, and continuous learning. Data Pipeline Development: Oversee the design, development, and maintenance of robust ETL/ELT pipelines to ingest, transform, and process data at scale. Cloud Data Infrastructure: Drive the architecture and implementation of cloud-based data solutions, especially leveraging Snowflake, ensuring scalability, security, and reliability. Cross-Functional Collaboration: Partner with product managers, analysts, data scientists, and other business stakeholders to gather requirements and prioritize engineering efforts that deliver the most impact. Architecture and Design: Develop and enforce data architecture standards for high-performance data warehousing, ensuring seamless data integration across diverse sources. Performance Optimization: Identify and resolve performance bottlenecks, focusing on query optimization, cost management, and resource efficiency. Data Quality & Governance: Define and implement data quality frameworks and governance practices, ensuring data consistency and reliability across all pipelines. Innovation & Strategy: Stay informed on emerging data technologies and industry best practices, continuously improving processes and aligning solutions with long-term data strategies. Required Skills 8+ years of hands-on experience in data engineering, including 5+ years in a leadership role. Strong expertise in ETL/ELT processes and hands-on experience with tools like Talend, Informatica, or similar platforms. Deep proficiency in Snowflake or comparable cloud data platforms such as Redshift or BigQuery. Advanced SQL skills, including query optimization, performance tuning, data modeling, and schema design. Hands-on experience with Python or Java for data processing and automation. Knowledge of data governance, compliance standards, and data security best practices. Excellent communication and project management skills, with the ability to prioritize and manage multiple projects in parallel. Preferred Skills Exposure to Big Data technologies such as Spark, Hadoop, Databricks, Synapse, etc. Experience with workflow orchestration tools like Apache Airflow or AWS Step Functions. Familiarity with CI/CD pipelines and DevOps practices within data engineering. Experience working with BI tools like Tableau or Power BI, and reporting integrations.

Sr. Engineering Manager Sr. manager Engineering manager
JM

Manager - Credit Card Acquisition

Jupiter Money

7-12 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

At Jupiter, we understand that money is more than just a subject it s a part of life that evokes emotions. Our mission is to help people improve their relationship with money. As a modern financial services platform, we leverage technology to offer seamless and user-friendly products across banking, loans, and investments. From savings accounts and credit cards to investments and payments, everything is made simple and accessible on Jupiter. We also help users cut through the jargon, offer smart insights based on their spending habits, and provide innovative features to help them make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, a visionary entrepreneur best known for Citrus Pay, Jupiter s journey began with a powerful idea: to revolutionize personal finance by providing a customer-centric experience. Our journey kicked off with a waitlist of 100,000 eager users, and in just 10 months, we reached 1 million users. Today, we proudly serve over 2.8 million happy users. Our Insights feature automatically tracks spending, even on external savings accounts. Our Edge CSB Bank RuPay credit card is loved for its transparent design and rewarding experience. Our No-Penalty SIP and Daily SIP at just Rs 10 have been instrumental in scaling our investments business, with over 100,000 users investing to fulfill their financial aspirations. With cutting-edge technology, data analytics, and a diverse team of creative thinkers and industry experts, we continue to build a more accessible, transparent, and inclusive financial ecosystem. Now, we are looking for like-minded individuals to join our growing team. Who We re Looking For We are seeking a Credit Card Acquisition/Sales Manager who has deep expertise in driving credit card sales through digital channels. This high-impact role is an individual contributor position responsible for meeting aggressive sales targets through digital partnerships, assisted digital sales, and direct outreach. The ideal candidate should have proven experience in driving high-volume credit card issuance and a thorough understanding of the credit approval and onboarding process. Roles and Responsibilities Sales Target Ownership: Own and deliver monthly/quarterly credit card sales targets through digital sales channels. High-Quality Acquisitions: Drive quality credit card acquisitions via: Digital Aggregator Partnerships: Collaborate with fintech companies, NBFCs, and aggregators to distribute credit cards. B2B & Corporate Alliances: Lead credit card issuance through employer partnerships and business tie-ups. Assisted Digital Sales Models: Engage potential customers with guided sales processes to improve conversions. Key Metrics Management: Meet and exceed key sales metrics such as new credit card issuance, lead-to-conversion rates, etc. Onboarding and Activation: Work closely with the credit, risk, and operations teams to ensure seamless onboarding and activation. Funnel Optimization: Analyze drop-offs in the digital sales funnel and implement strategies to improve conversion rates. Performance Tracking: Monitor performance data on a daily/weekly basis, identify gaps, and improve sales processes. Compliance Management: Ensure compliance with regulatory guidelines, credit risk policies, and fraud prevention measures. What s Needed for This Role Experience: 7-12 years of experience in credit card sales/acquisition, with a focus on digital sales channels. Sales Performance: Proven ability to hit and exceed aggressive sales targets in a high-volume, digital-first environment. Partnership and Alliances: Experience with digital partnerships, assisted digital sales models, and corporate alliances. Credit and Onboarding Knowledge: Strong understanding of underwriting criteria, digital KYC, and approval workflows. Sales Tools Proficiency: Hands-on experience with CRM systems, lead management tools, and digital sales tracking. Data-Driven Approach: Analytical mindset with a data-driven approach to improving sales efficiency and conversion rates. Independence and Drive: Ability to work independently and drive high-quality acquisitions without direct team management. Why You Should Work With Us Ownership Mentality: We value individuals who behave like owners taking full ownership of their projects and seeing them through to completion. Customer-Centric Problem-Solving: We thrive on tackling meaningful challenges by understanding pain points and creating intuitive, delightful customer experiences. Healthy Conflict & Commitment: We value individuals who engage in healthy conflict and commit fully to decisions once they re made. Relentless Excellence: We continuously set higher standards and are always seeking growth and improvement. If you re driven by continuous learning and want to be part of an environment that challenges you, Jupiter is the place to be.

Manager Credit Manager credit Credit manager Credit card
SA

Lead Customer Success Manager SMB

Saviynt

3-5 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.

Lead Customer Lead Customer Customer Lead Customer Success
SA

Principal Architect, Expert Services, Iam/iga

Saviynt

14+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Principal Architect Identity Management Experience: 14+ Years Education: Bachelor s Degree in Engineering (or equivalent) About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Principal Architect Identity Management, you will be responsible for designing, deploying, configuring, and implementing Saviynt s leading Identity Governance (IGA) solutions based on customer requirements. You will provide technical leadership, consulting expertise, and industry best practices to ensure seamless solution deployment while mentoring junior engineers. Key Responsibilities Strategic Leadership & Solution Architecture Provide thought leadership on IGA solutions, with a specific focus on Saviynt s technology. Develop best-in-class solutions that align with customer functional and non-functional requirements. Serve as a trusted advisor to customers, offering consulting expertise and strategic guidance. Deployment & Implementation Architect, design, and deploy Saviynt s Identity Governance solutions. Lead implementation and integration of Saviynt with critical applications and infrastructure. Ensure compliance with approved lifecycle methodologies, documentation standards, and testing protocols. Troubleshoot and resolve technical issues through debugging, research, and investigation. Collaboration & Technical Oversight Engage directly with customers, ensuring their success through expert guidance. Provide technical oversight and mentorship to mid-level and junior engineers. Train and develop top talent to become Saviynt technology experts. Collaborate with operations and product engineering teams to advocate for new features. Pre-Sales & Business Development Support Offer technical pre-sales support for direct and partner sales teams. Provide real-world expertise in creating solutions, proof of concepts, and implementations. Conduct competitive research to address and dispel customer objections effectively. Contribute to RFP responses and proposals as needed. Process Improvement & Compliance Ensure high-quality solution delivery within the defined timeline and budget. Stay updated with industry best practices, standards, and cybersecurity trends. Adhere to Saviynt s security & privacy policies (Data Classification, Access Control, Incident Response, etc.). What You Bring 14+ years of experience in Identity Governance & Access Management (IGA/IAM). Expertise in User Lifecycle Management, Provisioning, Reconciliation, Access Certification, SOD, and Cloud Security. Strong knowledge of Java/J2EE, SQL, REST/SOAP Web Services, and Directory Services. Experience in solution architecture, customization, and deployment of Identity Management products. Hands-on experience in direct customer interaction, consulting, and advisory roles. Strong technical presentation and communication skills. Proven problem-solving and analytical skills. Experience in pre-sales, RFP responses, and proposal writing. Preferred (Good to Have): Cybersecurity certifications: CISSP, CISA, CISM, CompTIA Security+, CEH, etc. Saviynt or equivalent IGA product certification. High-growth, Platform-as-a-Service (PaaS) company revolutionizing identity security. Tremendous learning opportunities through challenging yet rewarding projects. Collaborative & inclusive work environment where your impact is valued. Work with some of the world s leading enterprises on cutting-edge IAM solutions. Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status. If you're an experienced IAM Architect with a passion for customer success and innovation, we d love to hear from you! Qualification : Bachelors Degree in Engineering (or equivalent)

Principal Architect Principal Architect Expert Services

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