Dispatch Jobs in Bengaluru

Position: Senior Associate - Logistics - US Voice Process Department: Logistics & Linen Operations, Fleet Operations Employment Type: Full time Location: Bengaluru Overview Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Qualification : Bachelors degree or equivalent

Position: Associate Marketing Department: Marketing Extension Location: Bengaluru Role Overview: We are looking for a diligent Associate Marketing professional to manage vendor registrations, monitor government tenders, coordinate with the marketing team on stock and payments, and ensure smooth documentation and follow-up processes. Key Responsibilities: Manage the entire vendor registration process with various vendors. Track announcements of tenders by government organizations and agencies relevant to our products. Prepare and submit tenders to government sector customers accurately and timely. Monitor daily stock levels and coordinate with the marketing team to expedite dispatch of materials that have been in stock for over 7 days. Follow up with marketing team members to finalize comments on NDA drafts issued by customers. Maintain organized files of all important and relevant documents. Follow up on payment collections (receivables) with the marketing team to ensure timely receipt. Circulate monthly statements on overdue payments and receivables to the marketing team, regularly following up to ensure payments are collected within deadlines. Monitor payments related to dispatches made with cash discounts under special approvals, ensuring timely collections. Coordinate with the marketing team to recover overdue interest payments from customers. Qualifications: Bachelor s or Master s degree in Commerce (B.Com./M.Com.) or equivalent qualification. Strong organizational and communication skills. Detail-oriented with good follow-up and coordination abilities. Ability to work collaboratively with cross-functional teams. Qualification : Bachelors or Masters degree in Commerce (B.Com./M.Com.) or equivalent qualification.

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Job Description: As the Technical Support Manager for Lenovo, you will lead a high-performing team dedicated to providing exceptional technical support for gaming laptops and other Lenovo products. You will be responsible for ensuring that service levels, including AHT, abandonment rates, and first call resolution, are met and exceeded. Your role involves developing improvement plans to enhance customer experience, managing key performance metrics, and working closely with other service teams to resolve critical escalations. You will also be instrumental in designing, implementing, and enhancing processes that support the technical support function, focusing on team development and driving operational efficiency. 1.1.1. Responsibilities: 1. Team Leadership & Performance Management: Lead a team to meet and exceed service levels such as AHT, SLA%, Abandonment Rate, and Average Speed to Answer. Develop and implement plans to achieve high-quality metrics like First Call Resolution, Repeat Dispatch Rates, and Turnaround Time. Focus on the individual development of team members, enhancing both their technical and professional skills. 2. Customer Experience Focus: Ensure a high level of customer satisfaction by managing and resolving escalations and ensuring first-call resolutions. Collaborate with other service towers and directly with customers to address critical issues and enhance the support experience. 3. Operational Optimization: Plan capacity, hiring, and training requirements in coordination with business operations to optimize workforce effectiveness. Develop and implement processes, systems, and best practices to support the technical support function, ensuring operational efficiency. 4. Performance Metrics & Continuous Improvement: Create and track metrics to measure the effectiveness of technical support and drive improvements. Design and implement performance tracking systems for technical support teams, ensuring measurable outcomes. 5. Technical Troubleshooting Expertise: Demonstrate deep knowledge of gaming laptops and technical troubleshooting processes. Ensure the team is equipped to handle complex technical issues and provide solutions for gaming and notebook technologies. 1.1.2. Key Functional/Technical Competencies: Technical Expertise: Knowledge of gaming laptops, notebook technologies, and troubleshooting techniques. Analytical Skills: Proven track record of using data to manage and improve technical support performance. Operations Management: Experience in managing large-scale operations in enterprise or service provider environments. CRM & Incident Management: Familiarity with tools like MSD(CRM), Oracle RightNow, and incident tracking systems. Leadership & Coaching: Ability to develop teams, drive improvements, and enhance both technical and customer-facing skills. Multi-tasking & Detail-oriented: Capable of managing multiple projects simultaneously and with attention to detail. 1.1.3. Key Behavioral Competencies: Customer-Centric: Demonstrated focus on delivering superior customer service and problem resolution. Integrity & Work Ethic: Highest level of integrity and a strong work ethic, committed to delivering high-quality results. Problem Solving: Sharp analytical skills and the ability to devise effective solutions in complex scenarios. Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing conditions. Initiative & Ownership: Self-driven with a focus on achieving results without constant supervision. Teamwork: Strong collaborator who acts as an owner and is focused on delivering results with high standards. 1.1.4. Education/Qualification: Graduation (preferably in a relevant field such as IT or Engineering) 1.1.5. Work Experience: 7-10 years of experience in the IT service industry, with at least 6 years in technical support management, including people management. Proven experience in managing remote support teams and overseeing both voice and non-voice processes. Strong background in developing and managing technical support operations with a focus on gaming and notebook devices. 1.1.6. Why Work at Lenovo: Lenovo is committed to providing an inclusive, innovative, and growth-driven environment. As a leader in the global technology market, we offer opportunities to work on cutting-edge products and solutions. Join our team to make a meaningful impact on customer experience, lead high-performing teams, and drive technical excellence within a fast-paced, dynamic environment. Qualification : Any Graduate

Basic Qualification: 16 - 21 Years of professional experience. Experience in Regulatory life Cycle till Phase 4. Location - Bangalore. Would you like to drive change and transformation efforts that enable successful regulatory outcomes for GSK? If so, this Manager, Regulatory Asset Oversight role could be an ideal opportunity to explore. As Manager, Regulatory Asset Oversight, you will manage multiple projects and teams simultaneously and will provide assessments (metrics, data) and conclusions/action plans within and across departments. You ll identify risks associated with submission data and information packages, and lead in the creation, maintenance and continuous improvement of Regulatory processes, policies and systems. This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following In close collaboration with the GRL and RMT, develop and maintain a holistic view of the global regulatory integrated plan at the asset level for operationalizing the Global Regulatory Strategy and supporting the GRL in ensuring appropriate resource is engaged to deliver to the plan, Drive the execution of the agreed plans to ensure team is on-track to deliver per the Global Regulatory Strategy (GRS), performing scenario planning, impact analyses, critical path analyses and facilitate risk mitigation in response to any issues/risks that arise. Leverage expertise to assist RMTs and GRLs with submission delivery strategies that align with R&D objectives, e.g. Hyper-Acceleration, Acceleration in regions. Implement a structured approach with assigned RMTs to ensure that the submission delivery strategy is aligned with the Global Submission Strategy (GSS) throughout the late-stage Development lifecycle. Proactively partner as a Single Point of Contact with RMT, Submission Coordination, and Publishing colleagues to identify and remove barriers that will prevent a successful outcome on defined filing strategies. Drive the RMT Meeting and other Cross-Functional, Regulatory-Owned Engagements for success ensuring logistics, agenda topics and meeting materials are available and organized for the use of the team. Proactively identifies upcoming activities or milestones which might impact regulatory deliverables and escalates of issues and blockers to the Director, Regulatory Asset Oversight, and leadership. Promote and drive the use of integrated Regulatory technologies to provide real-time, accurate submission status information (visuals and reports) for RMTs to highlight compliance from central dispatches through to registrations across markets. Maintains meaningful metrics and KPIs to assess individual and team performance which are aligned across the Regulatory Asset Oversight function. Support the GRL in the preparation of governance reviews leveraging data from RIM systems and ensuring accuracy, completeness, and fit for purpose. Facilitate discussions with LOCs and RMTs as needed to ensure aligned submission delivery strategy and efficient lifecycle filing strategies from lead markets through to regional expansion. Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Bachelor s Degree Extensive knowledge of drug development and manufacturing and supply processes. Broad and deep knowledge of worldwide regulatory requirements. Successfully managed multiple projects Preferred Qualifications: If you have the following characteristics, it would be a plus: Degree in Chemistry, pharmacy or closely related science Demonstrated professional growth in global regulatory affairs including communication of evolving/emerging trends and policies. Broad knowledge base across regulatory functions. Experience in influencing and negotiating with GSK personnel as well as external partners in a variety of settings. Line management experience Why GSK? Our values and expectationsare at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities: Agile and distributed decision-making using evidence and applying judgement to balance pace, rigor and risk. Managing individual and team performance. Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution. Implementing change initiatives and leading change. Sustaining energy and well-being, building resilience in teams. Continuously looking for opportunities to learn, build skills and share learning both internally and externally. Developing people and building a talent pipeline. Translating strategy into action - a compelling narrative, motivating others, setting objectives and delegation. Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally. Budgeting and forecasting, commercial and financial acumen. Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose to unite science, technology and talent to get ahead of disease together so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it s also about making GSK a place where people can thrive. We wan...