DNS Query Resolution Jobs in Gurgaon
75 Jobs Found
Lead Devops Engineer
Investwell
Lead DevOps Engineer Location: Gurugram, India Type: Full-Time Experience: 2+ Years Category: Technology About Investwell Investwell (Excel Net Solutions Pvt. Ltd.) is India s leading enterprise software platform for financial advisors. We help top financial advisors manage and grow their clients investments through powerful digital solutions that process lakhs of transactions daily. If you want to be part of a team transforming how millions of Indians invest, this is your opportunity. Role Overview We are looking for a proactive and skilled Lead DevOps Engineer to own and improve our cloud infrastructure, CI/CD pipelines, monitoring systems, and overall deployment processes. You ll be a key player in automating workflows, ensuring production stability, and enabling our engineering team to deliver faster and more reliably. Key Responsibilities CI/CD Ownership: Manage and optimize CI tools (e.g., GitLab) and CD pipelines using Jenkins. Monitoring & Observability: Set up and maintain monitoring tools (e.g., Prometheus, Grafana, Datadog, Sentry, Elasticsearch) for logs, metrics, and traces. Automation: Write Bash/Shell scripts for deployment automation, analytics tasks, and alerting systems. System & Security: Secure environments with firewalls, VPNs, and tools like Cloudflare. Monitor system performance and address bottlenecks. Cloud & Infrastructure: Manage on-premise and cloud environments (AWS, Azure). Spin up and scale infrastructure using ELB and autoscaling. Incident Management: Conduct root cause analysis for system outages or performance issues. Database Operations: Manage permissions, performance, backups, and patching across MySQL, MSSQL, PostgreSQL, etc. Release Coordination: Work closely with developers and QA to ensure secure, smooth, and error-free deployments. Process Optimization: Define and implement efficient development, testing, release, and support workflows across environments. Required Skills & Experience 2+ years of hands-on experience in a DevOps or Systems Engineering role. Proficiency with AWS and Azure, including EC2, Load Balancers, and server orchestration. Experience with GitLab, Jenkins, and CI/CD pipeline creation. Strong knowledge of Bash scripting and automation. Experience with server migration (on-premise to cloud preferred). Proficient in configuring observability tools like Prometheus, Grafana, Datadog, Sentry, Elasticsearch. Understanding of security best practices and tools like Cloudflare. Solid database administration skills (MySQL, PostgreSQL, MSSQL). Proven track record of diagnosing and resolving production issues effectively. Nice to Have Exposure to containerization (e.g., Docker, Kubernetes). Familiarity with Infrastructure-as-Code (Terraform, Ansible). Experience working in Fintech or regulated environments. Perks & Benefits 5-day work week with flexible hours. Group medical insurance coverage up to 3 Lakhs. Free consultations with certified financial planners for your personal financial goals. Guidance and tools to help you begin your investment journey. Fun, collaborative culture with regular office activities. At Investwell, you ll be a part of the infrastructure backbone that empowers India s leading financial advisors. You'll work on real-time systems, drive mission-critical automation, and be empowered to make meaningful decisions every day. Join us to shape the future of fintech infrastructure in India.
Engineering Manager
Indifi Technologies
Key Responsibilities: Responsible for design, development, testing, troubleshooting, measurement, optimization, and improvement of software, new products, and code libraries across platforms. Partners with cross-functional experts (Product Management, Sales, Design, etc) to determine customer-focused solutions. Leverage best practices, articulate ideas, & markets them across team and organization. Promotes a culture of continuous learning. Leads application/framework/service design efforts, optimizing for quality, testing, and scale. Communicates clearly with team and management to define & achieve goals. What you will need to succeed: B.S. in Computer Science or equivalent engineering degree 7+ years of experience designing and developing web or software application Proven expertise in designing, developing scalable, maintainable, performant, and resilient application. Proven expertise in Java, OOP Principals, clean Design, and Design patterns OR Expert understanding of JQuery, AngularJS, ReactJS, AmberJS and NodeJS Experience in designing and implementing micro-services and RESTful services Expertise with RDBMS (PostgreSQL, MySQL) and NoSQL Database ES, Cassandra, MongoDB. Working Experience with Spring Framework, Kafka, Hibernate, Maven, Ant, Restful Webservices Experience working in Scala or Python is plus Expertise in build management systems and Continuous Integration and Deployment methodologies (Jenkin, Spinnaker, Kubernetes etc) Working knowledge of AWS infrastructure EC2, Auto Scaling, RDS, ELB, S3, Kinesis Qualification : B.S. in Computer Science or equivalent engineering degree.
Lead Engineer (full Stack Engineer)
Arcesium
Java Developer - CorpTech Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. Arcesium is a global financial technology and services company providing cloud-native software and services designed to revolutionize asset management operations. We help our clients power innovation, optimize workflows, and mitigate operational complexity. We are seeking a talented Java Developer to join our CorpTech team, focusing on Java development and full stack application development. The role involves designing and developing scalable backend systems while contributing to user-friendly front-end interfaces for enterprise-grade solutions. The ideal candidate should be a strong problem-solver, passionate about building robust applications, and skilled in both backend and frontend technologies. Key Responsibilities (Must Haves): Design, develop, and maintain Java-based backend services for internal applications. Develop scalable full stack applications, integrating front-end components with powerful backend services. Collaborate with cross-functional teams, including product managers and UX designers, to gather requirements and develop software solutions. Build responsive, performant, and visually appealing user interfaces using modern web frameworks. Ensure code quality, security, scalability, and maintainability. Participate in all phases of the software development lifecycle, including architecture, coding, testing, and deployment. Identify and troubleshoot production issues for seamless operational continuity. Qualifications: Bachelor s or master s degree in computer science, Engineering, or a related field. Deep expertise in Java, including concurrency, collections, streams, and JVM internals. Ability to write high-performance, scalable, and maintainable code. Strong knowledge of design patterns and SOLID principles, with the ability to apply them effectively. Extensive experience working with and improving large codebases, including code organization, dependency management, and long-term maintainability. Comfortable owning and refactoring legacy code. Proficient in debugging and performance optimization, including diagnosing memory leaks, concurrency issues, and inefficient queries. Experience with tools like JProfiler, YourKit, or VisualVM. Hands-on experience with databases and SQL (MSSQL), including query optimization, indexing strategies, and in-depth knowledge of ORMs. Proficiency in Spring Boot, Hibernate, and relational databases such as PostgreSQL or MySQL. Experience with front-end frameworks like React.js, Angular, or similar modern JavaScript frameworks. Familiarity with monitoring, logging, debugging, and profiling tools. Strong understanding of RESTful APIs and web services. Experience with database query analysis and fine-tuning. Proficiency with tools such as Git, Maven/Gradle, and CI/CD pipelines. Excellent debugging, problem-solving, and analytical skills. Preferred Skills: Experience with microservices architecture. Familiarity with cloud technologies (AWS, GCP, etc.). Knowledge of containerization tools (Docker, Kubernetes). Understanding of security principles in web applications. Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics. Qualification : Bachelors or masters degree in computer science, Engineering, or a related field.
Area Service Delivery Manager Artificial Lift (ALS)
Baker Hughes
Area Service Delivery Manager Artificial Lift (ALS) - India Join the Service Delivery Team Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Artificial Lift requirement. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Partner with the best As the Area Service Delivery Manager Artificial Lift (ALS) - India, you will have full accountability for achieving the business key performance indicators as well as managing all activities in India including responsibility for P&L, Account Management Teams, and all Product Line personnel in-country. As Area Service Delivery Manager ALS - India, you will be responsible for: Managing the growth of business for ALS in India Participating in the Baker Hughes HSE Management System, including compliance to the policies, management standards and specific procedures that apply Ensuring employee accountability and full compliance with all company standards Managing all ALS business performance for India (Fiscal, Operational Delivery, Inventory) Managing the development and effective execution of Service Delivery to grow profitable market share in the cluster Managing people and performance Communicating business plans to executive management (Region and Product Line) Providing guidance, work direction and coaching to operational and field staff, development of talent Collaborating with sales/commercial teams as well as direct interaction with customers in the cluster to understand the activity forecast (volume and complexity) Handling complex medium term project processes and department has to define approaches. Fuel your passion To be successful in this role you will: Have a Bachelor's degree (Electrical/Mechanical/Petroleum Engineering) from an accredited university or college Have a minimum of 10 years of experience in Artificial Lift with at least 5 years in a Business Management role in Artificial Lift Have sound commercial understanding of P&L, balance sheet, commercial and contractual language Be well organized with good communication, inter-personal skills as a leader, with clients and with Baker Hughes Executive Leadership Have the ability to collaborate across functions, Product Lines & geographies to further Baker Hughes growth Have a mind set of customer intimacy and continuous engagement to ensure excellence in service delivery Have excellent communication, negotiation, interpersonal and leadership skills. Be comfortable and flexible to work with several countries/time zones Have established project management & strategic business planning skills Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Occasional remote working as required Flexibility within the day or week to get the job done Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward making it safer, cleaner and more efficient for people and the planet. Join Us: Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Qualification : Have a Bachelor's degree (Electrical/Mechanical/Petroleum Engineering) from an accredited university or college
Senior Business Systems Analyst
American Express
Position Title: Global Services Group (GSG) MIS & Analytics Analyst Functional Overview: The Global Services Group (GSG) delivers exceptional customer care, handling key functions such as Credit, Collections, and Fraud Services for our Cardmembers, Merchants, and Commercial Clients globally. Within GSG, the Late-Stage MIS & Analytics team plays a pivotal role in supporting executive leadership with comprehensive data insights, performance tracking, and business intelligence to drive key operational decisions. What You'll Do: MIS & Analytical Support: Provide in-depth MI and analytical support to executive leadership, focusing on key operations metrics across all Servicing functions within GSG. MIS Maintenance & Issue Resolution: Ensure the smooth operation of existing MIS systems, identify any data deficiencies promptly, and collaborate with relevant teams to resolve issues. Leadership Reporting & Insights: Understand and translate leadership's analytical and reporting needs into effective, user-friendly solutions that enhance decision-making. Industry Trends & Methodologies: Stay updated with the latest industry trends in analytics and emerging technologies, continuously improving reporting processes and methodologies. Required Qualifications: Technical Proficiency: Strong expertise in Hive, SQL, Big Query, Python, and statistical packages, with a solid understanding of Big Data ecosystems. Data Visualization: Proficient in using Tableau and Power BI to create impactful data visualizations. Communication & Relationship Management: Excellent communication skills with the ability to build strong relationships and collaborate effectively with leadership and cross-functional teams. Multitasking & Flexibility: Ability to manage multiple projects simultaneously, work under tight deadlines, and adapt to changing priorities. Analytical Mindset: Strong background in quantitative business analytics, with a creative and conceptual approach to solving business problems. Project Management Skills: Ability to manage projects effectively, translating business requirements into actionable insights and driving successful outcomes. Benefits & Perks: Competitive Compensation: Base salary and bonus incentives. Health & Wellness Support: Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Access to on-site wellness centers (where applicable). Work-Life Balance: Flexible working arrangements, including hybrid, onsite, or virtual roles, depending on business needs. Parental Leave: Generous paid parental leave policies (depending on location). Career Development: Opportunities for continuous learning, career development, and training. Mental Health Support: Access to free, confidential counseling support through the Healthy Minds program. Why American Express? American Express is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We offer a culture where everyone is seen, heard, and valued. Employment decisions are made based on merit, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Associate, It Service Operations
S&p Global
The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.
Dns Specialist
S&p Global
The Role: DNS Specialist The Team: The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets What s in it for you: We are seeking a technically excellent, Cloud Network Engineer to join the India team. You will be an organized, hardworking, friendly, and confident individual, with excellent communication and interpersonal skills to fit into the company culture. This is an excellent opportunity to work as a key member of this highly visible global finance team, in a growing business. Responsibilities: We are seeking a DNS Specialist who will be a member of OSTTRAs global network infrastructure team that is responsible for our office, data centre and cloud network infrastructure. As a DNS Specialist, you will play a crucial role in architecting and optimising our DNS infrastructure for global scale. The successful candidate will possess a deep understanding of networking principles, exhibit proficiency in Linux operating systems, and demonstrate expertise across a diverse range of DNS technologies, including but not limited to BIND, Route53, and Google Cloud DNS. What We re Looking For: A degree in Computer Science or a related subject or the equivalent in knowledge and work experience A minimum of 5 years of experience with networks operations and architecture Proficiency in DNS protocols, standards, and best practices Knowledge of DNS-related technologies such as DNSSEC, DANE, and Anycast Hands-on experience in several of the following: BIND, Route53, Google Cloud DNS, Infoblox, and Unbound. Solid understanding of networking network protocols including TCP/IP, DNS, DHCP, HTTP, and HTTPS. Self-motivated and great under pressure. Big-picture understanding of the networking concepts behind virtual environments and various hybrid cloud initiatives Excellent verbal and written communication skills Experience from configuration management and change management Hands-on experience of Linux operating systems Experience using Infrastructure as Code and network automation tools such as Terraform, Ansible, Git and Python The Location: Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimization services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimize processing to drive post-trade efficiencies. Qualification : A degree in Computer Science or a related subject or the equivalent in knowledge and work experience
Assistant Manager - Taxation
Nikon India Pvt Ltd
Position: Assistant Manager - Taxation Location: Gurgaon Work Experience: 5-7 years Education: B. Com with CA/CMA Job Purpose The Assistant Manager - Taxation will be responsible for assisting in the handling of Direct Tax processes and compliance, including Corporate Tax, International Transfer Pricing, Withholding Tax, and Payroll Taxation. The role also involves assisting in tax return filings, handling notices and assessments, and preparing responses for tax-related inquiries. Knowledge of Indirect Taxes (GST/Customs) and Secretarial Matters is a plus. Key Responsibilities Direct Taxation (Major Focus) Assist in managing Direct Tax processes, including Corporate Tax, International Transfer Pricing, Withholding Tax, and Payroll Taxation. Support in the preparation and filing of Corporate Tax Returns and Transfer Pricing Documentation. Assist in handling Direct Tax assessments, notices, and any related litigation (Corporate Tax/Transfer Pricing matters). Prepare necessary data, documents, and submissions for responding to tax notices and investigations. Digital Taxation Processes Focus on digitalization of tax processes, assisting in automating compliance and reporting wherever possible. Support with the implementation of tax technology tools and systems to streamline reporting and compliance. Additional Responsibilities Assist in handling Withholding Taxes/TDS and ensure proper filing and reporting. Knowledge of Indirect Taxes like GST and Customs, and Secretarial Matters will be an added advantage. Ensure compliance with local and international tax regulations. Key Competencies & Skills Strong communication skills to effectively liaise with internal and external stakeholders. Good analytical skills and attention to detail in managing tax data and documentation. Ability to handle complex tax matters, stay updated on tax regulations, and manage time-sensitive tasks. Desired Preferably from the Consumer Durable or FMCG industry background, with experience in handling corporate tax matters for large organizations. Qualification : B. Com with CA/CMA
Software Support Executive
Capital Business Systems
Job Title: Software Support Executive Location: Gurugram Employment Type: Full-Time Experience Required: Fresher Salary: 1.92 LPA Position Overview: We are looking for a motivated and detail-oriented Software Support Executive to join our team in Gurugram. This is an excellent opportunity for fresh graduates who are eager to begin their career in IT support and customer service. Key Responsibilities: Provide first-level technical support to users for software-related queries Manage and resolve support tickets in a timely manner Troubleshoot and analyze issues related to software functionality and performance Escalate complex issues to the development or technical teams when necessary Document support interactions and solutions for future reference Communicate effectively with users to ensure clear understanding and resolution Required Skills: Basic knowledge of SQL for querying and troubleshooting Understanding of software ticketing systems and support workflows Good problem-solving and analytical skills Strong verbal and written communication Ability to learn quickly and work in a fast-paced environment Preferred: Internship or academic exposure to software support or SQL is a plus Familiarity with helpdesk tools like Jira, Freshdesk, or Zendesk
Billing Analyst
Gspann
Position: Billing Analyst Location: Gurgaon Department: Finance / Billing Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is looking for a detail-oriented Billing Analyst to oversee end-to-end billing operations and resolve invoice-related issues in a fast-paced, technology-driven environment. The ideal candidate thrives in cross-functional collaboration and has a strong understanding of billing tools and SaaS billing models. Role and Responsibilities: Identify and resolve invoice processing issues, including billing discrepancies and errors. Participate in billing-related projects across multiple functions. Collaborate with Finance, Deal Desk, Sales, IT, and customer teams to ensure timely and accurate invoicing. Manage billing inquiries and direct collectability concerns to Collections and Sales teams. Assist customers in understanding invoices, usage, and plan types. Respond to billing queries and outstanding invoices through email and phone. Work closely with Sales and internal departments to resolve billing challenges. Ensure month-end order invoicing is completed promptly to support period-end reporting. Provide support during financial audits and participate in ad-hoc accounting projects. Assist with month-end, quarter-end, and year-end closing activities. Partner with Revenue Accounting, GL Accounting, Finance, Tax, Legal, and IT teams. Support financial control implementation and contribute to billing system improvements. Handle ad-hoc requests flexibly with a collaborative, team-first approach. Utilize Zuora for day-to-day billing management and subscription operations. Skills and Experience: Minimum 4 years of experience in billing operations, preferably in SaaS companies. Hands-on experience with billing processes and consumption/usage-based billing models. Familiarity with Salesforce, Zuora, NetSuite, or other billing platforms. Experience in implementing or transitioning billing systems and tools. Ability to multitask and prioritize concurrent projects efficiently. Strong verbal and written communication skills.
Senior Analyst, Rejection Management
Commure
Senior Analyst, Rejection Management Location: Gurugram, India Employment Type: Full-time Department: Global Operations About Commure Commure builds AI-powered healthcare technology to reduce administrative burden, helping providers focus on patient care. Our suite of tools includes revenue cycle management, clinical documentation, patient engagement, and more supporting over 250,000 clinicians nationwide. Role Overview As a Senior Analyst on the Rejection Management team, you will manage claim rejections by identifying issues, collaborating with insurers and billing teams, and driving timely resolution. Your efforts will improve revenue cycle efficiency and help ensure accurate claim submissions. Key Responsibilities Analyze rejected claims to determine reasons for rejection and gather info for resubmission. Work with insurance companies to obtain additional documentation, correct errors, and resubmit claims. Maintain thorough knowledge of payer-specific guidelines, policies, and procedures. Track and document claim rejections, resolutions, and resubmissions in internal systems. Monitor claim rejection trends and suggest process improvements to reduce future rejections. Educate and train staff on best practices for claims submissions and billing procedures. Participate in team meetings to discuss issues, share insights, and improve revenue cycle performance. Requirements 2-3+ years of experience in medical billing, coding, or revenue cycle management. Basic understanding of medical billing and coding practices (ICD-10, CPT, HCPCS). Familiarity with payer-specific guidelines and billing policies. Strong communication, interpersonal, and problem-solving skills. Detail-oriented with excellent organizational and time management abilities. Proficient with billing software and Microsoft Office Suite. Ability to thrive in a fast-paced, high-pressure environment. Mission-Driven: Work to transform healthcare and support providers. Strong Backing: Supported by top investors like Sequoia, Y Combinator, and General Catalyst. Rapid Growth: Over 500% YoY growth pre-merger with strong funding and runway. Competitive Benefits: Flexible PTO, healthcare coverage, parental leave (location dependent).
Quality Assurance Analyst (qa)
Globiva
Job Description: Quality Assurance Analyst (QA) The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls or email responses to assess associates communication, technical accuracy, customer service performance, and conformity to company policies and procedures. Roles and Responsibilities: Auditing of calls and complete analysis of service requests. Sharing One-on-One Feedback with agents based on audits. Works with the Operations team to develop the overall process improvement strategy and quality plan. Monitoring if the Customer Care Executive (CCE) has used the right telephone etiquette, followed appropriate hold procedures, and provided a proper resolution for the customer s request. Highlighting issues as per the quality parameters. Sharing daily reports and Quality Scores with the team. Participating in internal & external calibration sessions with Quality/Operations. Extensive experience working as a Quality Analyst in the BPO/KPO Sector. Experience: Total Experience: 1+ Years Working Days: 6 Days Working Education: Any Graduate Skills: Excellent verbal, written, and interpersonal communication skills. Exceptional listening and analytical skills. Proficiency with Microsoft Office (intermediate Word, basic Excel). Outstanding customer service skills and dedication to providing exceptional customer care. Ability to multitask and successfully operate in a fast-paced, team environment.
Hr Specialist
Keysight Technologies
Job Title: HR Manager Overview: Keysight Technologies is at the forefront of technology innovation, providing groundbreaking solutions in electronic design, simulation, prototyping, testing, manufacturing, and optimization. With a workforce of approximately 15,000 employees, we serve industries such as communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets across over 100 countries. At Keysight, we re driven by a bold vision and a passion for solving complex challenges through industry-first solutions. We foster a culture of diversity, equity, and inclusion, which are integral to our innovation and success. We are seeking an experienced and strategic HR Manager to join our team and help us deliver on our vision. Key Responsibilities: Labor Compliance: Ensure adherence to local labor laws and regulations. Manage employee relations issues, including handling grievances and disciplinary actions. Keep up-to-date with labor legislation and update company policies accordingly. HR Operations: Oversee the day-to-day HR operations ensuring consistency and efficiency across the organization. Implement HR policies and procedures to ensure effective management and adherence. Leverage HR metrics and analytics to improve processes and decision-making. Foster an inclusive and diverse workplace within HR operations. HR Vendors Management: Manage relationships with HR vendors, including recruitment agencies and compliance partners. Negotiate contracts and ensure vendors meet service level agreements. Evaluate vendor performance and address concerns or issues as necessary. Business Support: Partner with business leaders and global HR teams to provide support on country-specific HR initiatives. Promote a positive work environment that enhances employee engagement. Support organizational change initiatives and manage the employee impact effectively. Learning & Development (L&D): Oversee new hire orientation and onboarding programs. Design and deliver training programs on compliance and management practices. Assist teams in leveraging the Keysight Learning Platform for available online training. Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. Proven experience in a senior HR role, ideally as an HR Manager. In-depth knowledge of local labor laws and HR best practices. Excellent communication and interpersonal skills to build strong relationships. Strong organizational and time management skills with the ability to handle multiple priorities in a fast-paced environment. Proficiency in HR software and Microsoft Office Suite. A strong commitment to promoting equal opportunity and diversity. Skills: Leadership and team management abilities. Strategic thinking and problem-solving capabilities. Skilled in negotiation and conflict resolution. Analytical skills with a data-driven approach to decision-making. Adaptability and resilience in navigating change and challenges. Cultural competence and inclusivity mindset. Knowledge of emerging HR trends and technological advancements. How to Apply: If you're ready to make an impact in a global organization and be a champion for diversity and inclusion, apply today to join our innovative team at Keysight Technologies! Equal Opportunity Employer Keysight is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Qualification : Bachelor's degree in Human Resources, Business Administration, or a related field.
Customer Contact Comms Associate
Accenture India
Job Title: Customer Contact Comms Associate Location: Gurgaon Qualifications: BBA, BCom, or Any Graduation Experience Required: 1 to 3 Years Language Requirement: English Proficient About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security. With 699,000+ employees across 120+ countries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services leveraging innovation to drive transformation. Visit us at www.accenture.com Role Overview As a Customer Contact Comms Associate, you will be part of Accenture s Finance Operations vertical, responsible for Service Desk Voice Support. Your role includes handling customer queries, resolving disputes, and ensuring smooth service desk operations through voice-based interactions. This is a help desk role requiring ticket resolution, issue diagnosis, and troubleshooting customer incidents. Key Responsibilities Customer Support & Issue Resolution Handle voice-based service desk operations, responding to customer queries. Manage ticketing system to log, track, and resolve issues efficiently. Troubleshoot customer incidents and coordinate with relevant teams for resolution. Ensure SLAs are met while resolving customer queries. Dispute Resolution Investigate and resolve customer disputes related to invoices, payments, and credit notes. Work with internal teams (Sales, Customer Service, Accounts Receivable) to resolve issues. Maintain accurate documentation of dispute cases. Customer Communication Act as the primary point of contact for customer disputes and inquiries. Provide timely updates on dispute status and resolution. Escalate complex disputes to appropriate levels when needed. Skills & Attributes: Adaptability & Flexibility Handle changing priorities. Problem-Solving Skills Analyze issues and find effective solutions. Attention to Detail Ensure accuracy in dispute resolution and documentation. Ability to Perform Under Pressure Manage multiple queries efficiently. Strong Client Relationship Skills Maintain professionalism and customer focus. Work Environment & Scope Work Type: Individual contributor within a team. Decision Impact: Affects own work with moderate guidance from supervisors. Reporting Structure: Reports to direct supervisors and collaborates with cross-functional teams. Shift Requirement: Rotational shifts may be required. Work in a fast-paced global environment with career growth opportunities. Gain experience in customer service, dispute resolution, and service desk operations. Collaborate with top professionals and enhance your problem-solving skills. Qualification : BBA, BCom, or Any Graduation
Junior Configuration Engineer
Gspann
Position: Junior Configuration Engineer Location: Gurgaon Department: IT / Infrastructure Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is seeking a detail-oriented Junior Configuration Engineer to support system configurations, software deployments, and cloud monitoring. The ideal candidate will work closely with IT teams to ensure infrastructure reliability, security, and efficient configuration management using SCCM, Azure, and Windows Server technologies. Role and Responsibilities: Manage and maintain the System Center Configuration Manager (SCCM) console for software deployments, updates, and system configuration management. Monitor cloud resource performance and health utilizing Azure Monitor. Administer Windows Server environments with a focus on security, performance optimization, and availability. Support configuration management processes in alignment with organizational IT standards and policies. Diagnose, troubleshoot, and resolve system performance and configuration issues. Develop and maintain comprehensive documentation of configuration processes and operational procedures. Collaborate effectively with senior engineers and cross-functional IT teams to implement configuration changes. Skills and Experience: Bachelor s degree in Information Technology, Computer Science, or related discipline. 4-6 years of experience in configuration management or similar technical roles. Microsoft Certified: Azure Administrator Associate or equivalent certification is required. Experience with SCCM Console, Azure Monitor, and Windows Server environments. Familiarity with additional configuration management tools is a plus. Strong understanding of IT best practices and standards in enterprise environments. Excellent problem-solving, analytical, and communication skills. Ability to thrive in a fast-paced, dynamic work environment. Qualification : Bachelors degree in Information Technology, Computer Science, or related discipline.
Senior Technical Manager
Giesecke & Devrient
Job Title: Senior Technical Manager Technical Project Manager Location: Pune, India Experience: 15+ years Education: B.E., B.Tech, MCA, MCS, M.Tech or equivalent (preferably Electronics, E&TC, Computer Science, or IT) About G+D Giesecke+Devrient (G+D) secures billions of lives worldwide by shaping trust in the digital age. With over 170 years of experience and 14,000+ employees across 40 countries, we lead in SecurityTech across Digital Security, Financial Platforms, and Currency Technology. As a reliable partner in the Internet of Things (IoT) space, we provide complete connectivity solutions from SIM, eSIM, and iSIM technology to global connectivity services empowering mobile network operators, automotive manufacturers, tech companies, and logistics providers. Join us to actively shape the digital transformation journey with cutting-edge IoT and connectivity solutions. Role Summary As a Senior Technical Manager (Technical Project Manager), you will lead complex, cross-functional projects spanning multiple departments and geographies. You will be the bridge between business and technology, driving project execution from initiation through closure, ensuring on-time, on-budget, and high-quality delivery. Key Responsibilities Lead and manage multi-departmental, multi-location initiatives with a strong technical component. Utilize deep understanding of SDLC; prior experience as a software developer in C# or Java is a plus. Manage software deployments across environments (Dev, QA, Stage, Pre-prod), with Ansible scripting experience preferred. Drive stakeholder coordination and alignment; manage project charter and scope changes effectively. Oversee end-to-end project delivery: planning, execution, transition, and closure, covering scope, timelines, dependencies, and priorities. Forecast and manage resource needs; prepare and manage project budgets. Monitor project metrics (budget, schedule, scope, quality) ensuring successful delivery and acceptance. Identify, evaluate, and mitigate project risks with contingency planning. Provide consistent status updates and presentations to stakeholders, including executives and clients. Champion continuous process improvements and best practices in project execution. Manage projects using both Waterfall and Agile methodologies; adept at sprint planning and Program Increment (PI) planning. Lead and coordinate remote teams and stakeholders across multiple geographies. Use tools like JIRA, Confluence, Microsoft Project, Excel, and PowerPoint effectively. Mentor and aspire to manage teams, creating compelling presentations for diverse, cross-cultural audiences. Required Skills & Experience 15+ years of relevant experience, including 5-8 years in engineering project management roles. Bachelor s or Master s degree in a relevant field (Engineering, Computer Science, IT, etc.). Strong leadership, interpersonal, and communication skills; fluent in English with experience interfacing directly with executives and clients. Proven ability to manage complex, ambiguous projects and bring structure to cross-functional efforts. Solid experience working with global product and engineering teams. Strong knowledge of Product Life Cycle Management (PLM). Deep understanding of Agile frameworks and experience in sprint and Program Increment planning. Ability to simplify complex technical concepts for non-technical stakeholders. Influential leadership style with the ability to build consensus and drive change beyond formal authority. Self-motivated, enthusiastic, adaptable, customer-focused, and a collaborative team player. Our people are our greatest asset. We offer an inspiring, diverse work environment grounded in professionalism and human values. Join us to contribute to solutions that improve the security and efficiency of billions of lives worldwide. Qualification : Bachelors or Masters degree in a relevant field (Engineering, Computer Science, IT, etc.).
Chief Of Staff
Procol
Chief of Staff Location: Gurugram Experience: 5+ Years Job Type: Full Time Department: Founder s Office About Procol Procurement processes in over 80% of companies still rely on emails, Excel sheets, and phone calls, resulting in inefficiencies, delays, and cost leakages up to 20%. Procol is revolutionizing procurement by automating these manual workflows, making procurement ~50% more efficient, twice as fast, and delivering 2-10% cost savings. Founded in 2018, Procol s secure procurement platform is deployed at numerous $1B+ global companies, managing over $5Bn in spend. Rated 4.9/5 on G2 and featured by Forbes, Procol s team includes ex-Google NY, Zomato, and OYO professionals, backed by leading investors like Blume Ventures, Peak XV Surge, Beenext, and Rainmatter. Job Overview As Chief of Staff, you will be a critical partner to the founders and executive team, driving cross-functional initiatives that boost productivity and strategic execution. You will lead investor relations, coordinate business planning and OKR adoption, and spearhead new initiatives to sustain Procol s rapid growth. What You Will Do Investor Relations: Prepare board meeting materials, investor presentations, and business updates. Serve as the primary point of contact for existing and potential investors. Lead fundraising efforts including pitch preparation, market research, and due diligence management. Strategy and Operations: Advise the CEO on strategic business decisions. Lead annual operating plans (AOP), financial reviews, and fiscal health monitoring. Collaborate on setting and tracking OKRs and KPIs across teams. Drive a data-driven culture through rigorous performance analysis. Oversee daily operations and resolve challenges proactively. Design and improve organizational structure and address skill gaps. New Initiatives: Lead cross-functional projects with executive buy-in. Conduct market research to improve product positioning and competitiveness. Identify and develop new revenue streams. Own other strategic projects as assigned by the CEO. What You Bring 5+ years as a senior operator or Chief of Staff in a high-growth startup; experience in management consulting or VC/PE preferred. Background in B2B SaaS or US enterprise tech is a plus. MBA from a top-tier school preferred but not mandatory. Strong ability to drive alignment, influence without authority, and manage multiple projects with high attention to detail. Proven experience managing teams and coordinating cross-functional resources. Entrepreneurial mindset, high ownership, and accountability ideal for future founders. Why You ll Love Working at Procol Dynamic startup environment impacting thousands of businesses. Monthly advance salaries and comprehensive health insurance for employees and families. Free subscriptions to wellness and health services (PharmEasy, HealthifyMe, Lenskart, and more). Discounts on fitness, healthcare, and lifestyle services. Close collaboration with founders shaping a successful company.
Computer Vision Researcher (gen Ai)
Spyne
Job Title: Computer Vision Researcher Diffusion Models (Generative AI) Location: Gurugram, India | Work Mode: Full-Time, Onsite (5 Days/Week) Experience: 2+ Years in Generative AI & Computer Vision Who We Are Driving the Future of Automotive AI At Spyne, we re revolutionizing how cars are marketed and sold through cutting-edge Generative AI. What began as a bold idea to automate automotive photography has evolved into a full-stack AI ecosystem that helps dealerships sell faster, smarter, and more visually. Backed by $16M Series A funding (Vertex Ventures, Accel, and more) Expanded into US & EU markets Launched industry-first AI-powered 360 imaging solutions 5x revenue growth in 15 months, targeting 3 4x more this year Pioneering GenAI-powered sourcing, pricing, and CRM for global dealerships Role Overview: Computer Vision Engineer Diffusion Models We re hiring a Computer Vision Researcher with deep expertise in Diffusion Models and Generative AI to push the boundaries of image generation, model fine-tuning, and real-world AI deployment. This is a hands-on research and development role where you will be working with state-of-the-art techniques like Stable Diffusion, ControlNet, and Hypernetworks to build powerful production-ready AI models. Key Responsibilities Fine-Tune Diffusion Models: Optimize diffusion-based architectures for enhanced image quality, realism, and controllability. Prompt Engineering & Output Control: Refine prompt-to-image pipelines using custom prompt engineering strategies. Image Quality Enhancement: Design post-processing and ranking systems to boost visual aesthetics and accuracy. Integrate Advanced AI Models: Combine diffusion models with GANs, Transformers, and other architectures to improve creative outputs. Production-Grade Deployment: Deploy models in scalable environments using Docker, Kubernetes, and cloud services. Cross-Functional Collaboration: Work with researchers, MLOps, and product teams to bring GenAI capabilities into customer-facing platforms. Innovate Continuously: Stay at the forefront of academic and applied AI trends to bring new ideas into Spyne s AI product stack. Ideal Candidate Profile Education & Background B.Tech / M.Tech / MS in Computer Science, AI, Data Science, or a related field 2+ years of experience in Computer Vision, Diffusion Models, and Generative AI Technical Expertise Strong understanding of diffusion models like Stable Diffusion and Denoising Diffusion Probabilistic Models (DDPMs) Hands-on experience with ControlNet, Hypernetworks, LoRA, or similar architectures Proficient in prompt engineering and guided image generation techniques Solid foundation in image processing, deep learning, and model optimization Experience with production AI deployment, including cloud infrastructure, CI/CD, and containerization tools (Docker, Kubernetes) Programming in Python, with experience using PyTorch, TensorFlow, and relevant libraries Soft Skills & Mindset Strong analytical and debugging skills able to troubleshoot models in research and production Excellent communication able to present complex ideas simply A team-first mindset collaborative, adaptable, and ownership-driven Comfortable in a fast-paced, office-first environment focused on innovation and rapid development At Spyne, we build careers, not just roles in an innovation-first, people-centric culture. Employee Benefits & Perks Comprehensive Health & Life Insurance Full coverage for employees and dependents (GMC, GPA, GTLI) Performance-Driven Growth Merit-based career path and ownership opportunities from Day 1 Learning & Development Access to LinkedIn Learning, internal mentorship, and real-world AI challenges Office-First Culture Real-time collaboration, hands-on problem-solving, and innovation that happens faster in person Equity for Top Talent Competitive salary with stock options for high performers If you re a Computer Vision expert passionate about diffusion models, AI research, and bringing GenAI to production, Spyne offers you the platform to build, lead, and grow in one of the fastest-growing AI verticals in the world. Apply Now to be part of Spyne s GenAI journey! Qualification : B.Tech / M.Tech / MS in Computer Science, AI, Data Science, or a related field
Customer Success Manager
Spyne
Job Title: Customer Success Manager Location: Gurugram, Haryana (Onsite) Experience: 3 5 Years | Type: Full-Time About Spyne At Spyne, we are transforming the automotive retail industry with cutting-edge Generative AI solutions. With over 52 million cars sold annually in the US alone, our AI-powered imaging platform enables dealerships and marketplaces to create studio-quality visuals boosting engagement, footfall, and ultimately, sales. We re on a mission to become the leading AI software provider for the used-car market. From acquisition to appraisal, listing, marketing, and CRM Spyne aims to power every stage of the automotive retail journey with intelligent automation. Backed by Accel Partners, Storm Ventures, and other top investors, our team in Gurugram is scaling fast across the US and Europe, building impactful solutions for over 150K dealerships. About the Role: Customer Success Manager We are looking for a Customer Success Manager (CSM) with a proven track record in SaaS client management to own relationships, retention, and success for our US and EU customers. You ll serve as a trusted advisor to mid-market clients ensuring they unlock the full value of our platform and remain long-term partners. If you're a relationship-builder, data-driven thinker, and problem-solver who thrives in fast-paced environments, this is your opportunity to make a global impact. Key Responsibilities Client Relationship Management Own and nurture long-term relationships with mid-market clients across North America and Europe Serve as the main point of contact for a portfolio of customers, driving satisfaction and value realization Conduct regular QBRs, performance reviews, and check-ins to ensure goal alignment Account Growth & Retention Monitor account health and identify churn risks early, deploying proactive measures Spot and execute upsell and cross-sell opportunities in collaboration with the Sales team Ensure a seamless customer experience across onboarding, support, and renewals Data-Driven Insights & Strategy Analyze usage data, customer behavior, and feedback to uncover opportunities for growth and improvement Run customer satisfaction surveys (e.g., NPS) and translate insights into actionable product or process improvements Advocate for customer needs in internal roadmap discussions with Product and Engineering teams Tools & Operational Excellence Manage customer data and communication effectively using CRM tools like Salesforce, HubSpot, or similar Maintain accurate account records, ensuring consistency, reporting accuracy, and informed decision-making Cross-Functional Collaboration Partner with Product, Marketing, Sales, and Support teams to drive customer adoption and satisfaction Act as the voice of the customer, influencing product features, improvements, and support processes What You ll Bring 3 5 years of experience in Customer Success or Account Management within a SaaS company Proven success in managing mid-market clients across US and European regions Strong command of CRM systems (e.g., Salesforce, HubSpot) and analytics tools Excellent written and verbal communication skills with a customer-first mindset Strong problem-solving skills and the ability to handle escalations with tact and professionalism Familiarity with data-driven decision-making and success metrics Comfortable working in US time zones as needed (Preferred) Knowledge of the automotive SaaS space or experience supporting independent dealerships Fast-growth stage startup backed by top-tier global investors Work with a young, passionate team (average age: 25 26) led by seasoned professionals Best-in-class gender diversity in the AI tech industry Transparent, inclusive, and employee-first culture with near-zero attrition Excellent health, leave, and compliance-friendly policies Huge opportunity to grow 10x+ in your career as we scale across global markets If you're ready to take ownership of global customer relationships and drive real impact in a hyper-growth company, we d love to hear from you. Apply now and let s drive the next wave of automotive innovation together.
Customer Success Manager
Builder.ai
Job Title: Customer Success Manager Location: Gurgaon, India Company: Builder.ai About Builder.ai At Builder.ai, we re on a mission to make software development accessible to everyone regardless of their technical background, budget, or experience. We've already helped entrepreneurs, small businesses, and global brands like BBC, Makro, and Pepsi to build their software solutions. With over $450 million in funding and a global presence across EMEA, APAC, and the Americas, Builder.ai is poised to continue driving innovation at scale. Our dynamic, diverse team is united by a shared belief in the power of software to unlock human potential. We're excited to continue evolving our services and our team to help our customers and the world at large. About the Role We re looking for a Customer Success Manager (CSM) to join our growing team and play a critical role in ensuring customers are able to achieve their business goals using Builder Studio. As a CSM, you will help clients utilize our product effectively, ensuring the success and optimization of their applications post-launch. You will serve as the primary point of contact for our customers, helping them navigate challenges, achieve long-term success, and foster loyalty. You ll be key to the customer experience, proactively identifying opportunities for growth, and providing exceptional support. Why You Should Join Builder.ai Innovative Impact: Work with a cutting-edge product helping businesses build customizable applications with ease. Growth Opportunities: With the backing of over $450 million in funding, Builder.ai offers ample opportunities for career growth and development. Inclusive & Collaborative Culture: Be part of a diverse team that values individual perspectives and believes in working together to drive success. Perks: We offer a variety of benefits such as stock options, discretionary pay, hybrid working, private medical insurance, and more. Key Responsibilities Customer Relationship Management: Build strong, long-lasting relationships with clients by offering ongoing support, conducting regular reviews, and driving customer success. Collaboration: Work closely with the sales, delivery, technical support, and product teams to ensure optimal outcomes for customers. Proactive Support: Address customer queries, resolve issues, and identify opportunities to ensure the consistent performance of their applications. Success Planning: Develop long-term success plans tailored to each customer s needs, ensuring their application grows alongside their business. Cross-sell & Upsell: Identify and capitalize on opportunities to cross-sell or upsell relevant products and services from the Builder.ai ecosystem. Customer Renewal: Ensure that customers renew their Builder Studio subscriptions, maintaining high customer retention. Customer Advocacy: Collaborate with marketing to identify potential customer advocates who can share their success stories and serve as references. Process Improvement: Help improve customer success processes, leveraging data and customer feedback to implement actionable insights. Requirements Experience: 5+ years in a Customer Success Manager or similar customer-facing role, preferably in SaaS or AI products. Customer Engagement: Experience managing a high volume of customers and working with C-suite stakeholders. Communication Skills: Strong ability to communicate and build relationships, leading to increased customer satisfaction, reduced churn, and growth. Data-Driven: Ability to work with data to understand trends and create actionable plans to improve customer success. Cross-sell/Upsell: Proven experience in identifying opportunities for cross-selling or upselling within your customer portfolio. Organizational Skills: Ability to multitask and prioritize customer needs while maintaining attention to detail. Customer Empathy: Strong customer empathy, with the ability to understand their challenges and proactively resolve issues. Process Improvement: Experience contributing to an early-stage customer success team, driving process enhancements, and refining best practices. Benefits Compensation: Discretionary variable pay or commission scheme depending on your role. Equity: Stock options in a $450 million funded Series D scale-up. Leave: 24 days of annual leave + public holidays. Family Time: 2 Builder family days each year. Holiday Time: Time off between Christmas and New Year. Health: Fully funded Private Medical Insurance. Meals: Free lunch at our state-of-the-art working environment in Gurugram. Referral Bonus: Generous referral bonus scheme. Joining Builder.ai means becoming part of a fast-growing, globally distributed team working together to push the boundaries of software development. We re committed to creating opportunities for growth, learning, and success, and we invite you to be a part of that journey.
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