DNS Resolution Jobs in Pune

Job Title: Senior Advanced Technical Services Engineer Location: Pune Experience: 5+ Years Company: TraceLink Department: Advanced Technical Services Company Overview: At TraceLink, we are transforming the global pharmaceutical supply chain to protect patients and ensure the availability of safe medicines worldwide. Our Opus Platform and innovative software solutions empower pharmaceutical companies to digitize operations, improve visibility, ensure compliance, and collaborate more effectively across complex global networks. Founded in 2009, TraceLink operates in 8 global offices, with 800+ employees, and serves 1,300+ customers across 60+ countries. Recognized by Gartner, IDC, and Comparably, we are proud to be a trusted industry leader and a great place to work. Position Overview: We are looking for an experienced and highly skilled Senior Advanced Technical Services Engineer to join our Pune-based team. As a senior member of the Advanced Technical Services team, you will lead technical issue resolution efforts, support internal tooling and data repair processes, and act as a technical mentor to the broader Technical Support organization. This role combines strong technical proficiency, problem-solving ability, and excellent interpersonal communication, playing a key role in enhancing customer satisfaction and internal team capabilities. Key Responsibilities: Resolve complex technical issues by working directly with TraceLink products and collaborating with internal teams to create custom solutions or internal tools Serve as a technical mentor and advisor to Technical Support Engineers Lead the triage, prioritization, and execution of customer data repair requests Create, maintain, and support scripts and tooling to enhance team productivity Act as a recognized Subject Matter Expert (SME) for 3 4 core TraceLink applications Document technical processes and deliver training to internal support teams Advocate for customer needs by collaborating with Product, Engineering, and other cross-functional teams to drive product improvements Analyze and troubleshoot application logs, errors, and complex integrations Skills and Competencies: Proficient in XML, JSON, CSV reading, parsing, and manipulation Working knowledge of scripting languages such as Perl, Python, Shell scripting Strong debugging and log analysis skills Ability to propose and evaluate multiple solutions to technical problems Understanding of B2B integration technologies such as AS2, SFTP, Web Services Extensive experience with tools including Microsoft Office, Google Workspace, Salesforce, Slack, and collaboration platforms Excellent verbal and written communication skills; strong documentation practices Highly self-motivated, with proven time management and project coordination skills Experience in mentoring, coaching, and cross-functional collaboration Proven ability to lead team efforts and resolve high-impact customer issues Strategic thinker who contributes to the continuous improvement of support processes Essential Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience) Minimum 5+ years of experience in a technical customer-facing role, preferably within SaaS or enterprise software companies Strong understanding of UNIX/Linux environments and Java-based applications Working knowledge of ERP systems Fluent in written and spoken English (additional languages a plus depending on region) What You'll Gain: Opportunity to work on mission-critical systems that impact global patient safety Collaborate with a global team in a dynamic, high-growth company Mentorship opportunities and career development in advanced technical roles Work in an environment that values innovation, ownership, and teamwork If you're passionate about solving complex technical challenges, mentoring others, and making a meaningful impact in the life sciences sector, we invite you to join us at TraceLink. Qualification : Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience)

Job Title: Technical Support Engineer II Location: Pune Experience: 2 5 Years Company: TraceLink Department: Support and Service Company Overview: TraceLink s innovative software solutions and Opus Platform empower the pharmaceutical industry to digitize their supply chain, enhancing compliance, visibility, and decision-making. Our technology helps reduce disruptions in medicine supply, ensuring patients worldwide receive the treatments they need. Founded in 2009, TraceLink has expanded to 8 offices globally, with over 800 employees and more than 1,300 customers across 60+ countries. We are recognized as an industry leader by Gartner and IDC, and celebrated for our positive company culture by Comparably. Position Overview: As a Technical Support Engineer II, you will play a vital role within our Support and Service organization to ensure customer success and satisfaction. Your technical expertise and problem-solving skills will be key to helping customers implement and utilize TraceLink s Life Sciences Cloud solutions effectively. This role requires strong interpersonal skills combined with experience in web applications, UNIX systems, scripting, and troubleshooting complex technical issues. Key Responsibilities: Engage directly with customers and internal teams to understand, document, troubleshoot, and resolve technical issues efficiently Develop and improve standard troubleshooting procedures and tools for recurring issues Collaborate closely with Product Management, Engineering, and Quality Assurance teams to facilitate timely resolution of customer-reported problems Provide excellent customer communication and ensure timely updates on issue status Skills and Qualifications: Proven experience supporting proprietary, enterprise-level software applications Strong customer-oriented communication skills with a professional, friendly attitude Excellent verbal and written communication abilities Strong analytical mindset with great attention to detail Proficiency with UNIX command line, especially in parsing and analyzing data sets Bachelor s degree in Computer Science, Information Technology, or a related field 2 to 5 years of experience in a technical support or troubleshooting role Ability to read, parse, and manipulate technical data formats such as XML, EDI, CSV Working knowledge of B2B communication protocols like AS2, SFTP, and Web Services Experience with scripting languages (e.g., Perl, Python, Shell) is a plus Familiarity with supply chain software and pharmaceutical industry knowledge preferred Flexibility to work shifts across Americas, EMEA, and India/APAC time zones (daytime, evening, and overnight) Work with cutting-edge cloud technology impacting patient safety worldwide Collaborate with a global, high-performing team Opportunity for career growth in a fast-paced, innovative environment Support an industry leader with a commitment to employee growth and culture Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Position: Sr. Manager / Manager HR & Administration Location: Pune Qualification: MBA / PDGM (HR) Experience: 12+ Years Job Description: We are looking for an experienced Sr. Manager / Manager HR & Administration to lead and manage the HR and administrative functions for our corporate office, while maintaining oversight and control of site office operations. Key Responsibilities: Oversee the entire human resources function including staffing, employee retention, compensation management, and statutory compliance. Manage performance appraisal processes, employee counseling, conflict resolution, and disciplinary actions. Administer leave management, industrial relations, and enforcement of HR policies and procedures. Ensure smooth general administration operations across corporate and site offices. Develop and implement HR strategies to support organizational goals and workforce planning. Key Deliverables: Effective human resources planning aligned with business needs. Successful talent acquisition, onboarding, and retention initiatives. Compliance with all relevant statutory and regulatory requirements. Qualification : MBA / PDGM (HR)

Job Title: Engineer Billing Location: Pune Experience: Minimum 3 Years Employment Type: Full-Time Reporting To: Sr. Engineer / Manager Billing Role Overview: The Engineer Billing is responsible for preparing, verifying, and processing contractor bills according to project progress, contractual terms, and timelines. This role ensures accurate documentation, coordination with site teams, and compliance with billing protocols, budget controls, and ERP systems. The position supports smooth financial operations, timely payments, and final account settlements, thereby contributing to effective project cost management and compliance. Key Responsibilities: Billing & Invoicing Prepare monthly, interim, and final contractor bills based on actual work completed and contract terms Ensure invoices are accurate, documented, and aligned with payment schedules and milestones Payment Certification Assist in certifying payments based on verified work progress Collaborate with project teams to validate work through Measurement Books (MBs) and completion certificates Contract & Payment Terms Management Apply contractual payment terms including retention, advances, and special clauses Incorporate scope changes, time extensions, and variations into billing Documentation & Record Keeping Maintain organized records of billing documents such as BOQs, work orders, invoices, and receipts Document all variations, change orders, and claims with appropriate approvals Generate billing and outstanding payment reports for senior management Coordination with Project Teams Liaise with project managers, site engineers, and supervisors for timely measurements and billing support Ensure timely submission of MBs and supporting documents aligned with billing cycles Cost Control & Budget Monitoring Verify billing consistency with approved budgets and report discrepancies Coordinate with finance teams for reconciliation and project financial tracking Billing Software & ERP Systems Utilize ERP platforms (e.g., SAP, High-Rise) for invoice generation, tracking, and reconciliation Update ERP with billing data, approvals, and payment statuses to ensure audit trails Communication & Dispute Resolution Address and resolve billing queries or disputes from vendors, contractors, or internal teams Follow up proactively to clear pending bills and resolve discrepancies Final Account Preparation Assist in preparing final project accounts with all approved changes Coordinate with legal, accounts, and project teams for formal account closure Key Competencies & Skills: Technical: Strong understanding of construction billing processes, BOQs, contract terms, and measurement verification Proficiency in MS Excel and ERP billing systems (SAP, High-Rise, etc.) Behavioral: Attention to Detail & Accuracy Coordination & Teamwork Time Management Effective Communication Analytical Thinking and Problem-Solving Qualifications & Experience: Diploma or Bachelor s Degree in Civil Engineering Minimum 3 years of project billing experience in the construction industry At least 1 year of hands-on experience with ERP billing modules Summary: The Engineer Billing plays a critical role in managing the financial aspects of construction projects by ensuring accurate billing, documentation, and coordination with project and finance teams. This role supports timely payments, contractor relationships, and cost control, directly contributing to the financial health and successful delivery of projects at Tejraj Group. Qualification : Diploma or Bachelors Degree in Civil Engineering

Job Title: Customer Service Officer Department: PDM Domestic Business Location: Pune Experience Required: 2 to 6 Years Qualification: Graduate / Master s Degree (Mandatory) Certifications: MDF Certified (Preferred), NISM (Desirable) Reports To: Branch Head / Regional Customer Service Lead Role Overview: The Customer Service Officer acts as a vital link between the AMC and investors by ensuring exceptional service delivery, complaint resolution, transaction processing, and regulatory compliance. This role involves managing walk-in clients, coordinating with registrars (R&T agents), and supporting the field sales team to strengthen client relationships and improve overall investor experience. Key Responsibilities: Customer Interaction & Support Handle walk-in investors with professionalism and a service-first approach. Promptly respond to investor queries, complaints, and requests across mutual fund products. Assist clients in processing transactions including Purchase, Redemption, Switch, SIPs, and Special Products. Transaction Processing & Coordination Coordinate with R&T agents (Registrar & Transfer Agents) to ensure timely and accurate resolution of investor requests. Ensure adherence to SEBI-prescribed cut-off timings and accurate documentation. Sight credits in bank accounts for reported transactions and validate cash flows. Reporting & Regulatory Compliance Prepare and maintain accurate Daily MIS, Monthly Reports, Time Stamping Register, and Daily Transaction Report (DTR). Submit High-Value Transaction Reports and other regulatory reports in a timely manner. Stay updated with the latest SEBI guidelines and internal compliance procedures. Product Knowledge & Communication Stay informed about SBIMF product offerings, market movements, and mutual fund regulations. Educate investors on product features, regulatory norms, and documentation requirements. Draft and review investor communication content in a clear, accurate, and professional manner. Sales Support & Branch Operations Support the field sales team in ensuring clients receive smooth service post-sales. Contribute to branch-level investor engagement programs and awareness initiatives. Maintain an environment of operational excellence and risk control at the customer touchpoint. Key Skills & Competencies: Technical Skills: In-depth understanding of mutual fund operations and SEBI regulatory norms Familiarity with R&T coordination and transaction processing workflows Proficiency in MIS preparation, record keeping, and compliance reporting Behavioral Competencies: Excellent verbal and written communication skills Customer-centric mindset with a proactive problem-solving approach Strong attention to detail and commitment to process integrity Ability to multi-task and prioritize under time-sensitive environments Team-oriented with a collaborative working style Mandatory Requirements: Graduate or Postgraduate in any discipline 2 6 years of customer service experience in mutual fund or BFSI sector Knowledge of SEBI regulations and mutual fund products Excellent communication and investor handling skills Desirable Profile: NISM Certification (especially Series V-A: Mutual Fund Distributors) Experience in a mutual fund branch / R&T / back-office operations Familiarity with handling large volume transactions and investor footfalls Strong drafting ability for investor communication and regulatory correspondence Job Summary: The Customer Service Officer plays a pivotal role in delivering high-quality service at the branch level, ensuring smooth transaction processing, investor satisfaction, and compliance with regulatory norms. This role contributes directly to investor retention, brand credibility, and seamless operational flow for SBIMF's Pune branch. Qualification : Graduate / Masters Degree (Mandatory)

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

DDI Team Lead Overview: We are seeking a highly skilled and experienced DDI Team Lead to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining the DDI (DNS, DHCP, and IPAM) environment while enhancing the current solution. This role will manage a small team of DDI analysts who provide 1st/2nd level support and act as an escalation point for issues with the DDI environment. The role also involves identifying potential vulnerabilities, developing mitigation strategies, and responding to DDI incidents. Key Responsibilities: Collaborate with business partners to gather requirements and define strategy/roadmaps for DDI solutions. Identify gaps in the current DDI environment and provide resolutions. Lead a team of DNS analysts, providing escalation support for troubleshooting issues. Investigate and design automation solutions to enhance productivity and streamline DDI processes. Create and maintain DDI policies. Work with the design and planning team to define, refine, and suggest alternative designs or permanent remediation solutions for issues. Ensure smooth handover of solutions to engineering/operations teams with appropriate documentation. Proactively identify opportunities for improvement within the DDI environment. Continuously evaluate service capacity and performance, recommending technical and service changes as necessary. Collaborate with vendors and support detailed technical designs and troubleshooting as required. Required Qualifications: 7-12 years of experience with DDI (DNS, DHCP, IPAM). 7-12 years of network experience (TCP/IP, protocols, ports). Hands-on experience with Active Directory. Proven experience leading a small team. Ability to take ownership of issues and drive them to resolution, providing timely updates to stakeholders during incidents. Maintain accuracy in network monitoring tools and ensure proper monitoring of devices. Proactive in identifying and acting on opportunities to improve processes and services. Strong collaboration with L2/L3 Operations, Engineering teams, and 3rd-party vendors. Experience with maintaining inventory and updating internal knowledge bases. Ability to document processes, prepare use cases, and ensure all issues are logged and updated accurately. Familiarity with BlueCat DDI solutions is an advantage, especially with BlueCat automation gateways. Qualifications: Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. Company Description: Syngenta Group is one of the world s leading sustainable agriculture innovation companies, committed to improving global food security. With over 60,000 employees in more than 100 countries, Syngenta helps farmers make better use of resources, ensuring safer food production and a better planet. We are committed to fostering a diverse and inclusive workplace. Additional Information: Syngenta is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, veteran status, disability, or any other legally protected status. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

Your Team s Responsibilities As part of our dynamic Development team, you will work closely with your teammates following an agile Scrum methodology. You ll have the opportunity to work independently on assigned tasks, while also being encouraged to seek support and guidance whenever needed to learn, grow, and enhance your skills. You will actively participate in code reviews using Azure DevOps Pull Requests and contribute to the team s collaborative development process. Daily stand-up meetings will keep you aligned with the team s goals and progress. Key Responsibilities In this role, you will: Work with Apache Ignite for data processing and caching. Contribute to Kubernetes (K8s) capacity management insights and optimize system performance. Conduct Kubernetes performance analysis and identify areas for improvement. Handle DevOps-related development requests, supporting continuous delivery and operational efficiency. Maintain and enhance existing legacy codebases, primarily in Java, that form the core of our BlueBox service-oriented architecture. Skills and Experience That Set You Apart Minimum 5+ years of experience in software development. Strong desire to learn new technologies, tools, and techniques for development and system maintenance. Excellent communication skills to collaborate effectively within the team. Ability to work independently on development tasks, while also contributing to team efforts. Hands-on programming experience, ideally in Java and/or Python, but experience in other modern languages is also valuable. Experience with Kubernetes and containerization tools like Docker is beneficial; willingness to learn is essential if you re not already experienced. About MSCI At MSCI, we are driven by our purpose to power better investment decisions. With over 50 years of experience in research, data, and technology, we empower our clients to understand and manage risks and opportunities, helping them make confident, data-driven decisions. We deliver industry-leading solutions that provide transparency and insight across the investment process. Transparent compensation structure with comprehensive employee benefits, tailored to your location, supporting your financial, physical, and mental well-being. Flexible work arrangements, modern technology tools, and collaborative office spaces. A high-performance, innovation-driven culture where experimentation is encouraged, and accountability is valued. A global network of talented colleagues who inspire, collaborate, and share expertise to drive innovation and deliver value to clients. A structured Global Orientation Program to kickstart your journey, followed by access to Learning@MSCI, LinkedIn Learning Pro, and other tailored learning opportunities for continuous professional growth. Diverse career paths that support professional growth through new challenges, internal mobility, and expanded roles. A strong focus on diversity, equity, and inclusion through our Employee Resource Groups, including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women s Leadership Forum. At MSCI, we are passionate about what we do and inspired by the impact we make. You ll join a team of creative, curious, and entrepreneurial pioneers, where you ll have the freedom to push boundaries, challenge yourself, and exceed expectations for yourself, for our clients, and for the investment industry as a whole.

Job Title: L2 Infrastructure Engineer Linux Patching (3 Positions) Location: Pune Shift: 24/7 About the Role: As an L2 Infrastructure Engineer Linux Patching, you will be responsible for coordinating, deploying, and troubleshooting patches for Linux servers in a large-scale enterprise environment. You will work with RedHat, SLES, CentOS, and Ubuntu, ensuring security compliance and best practices in vulnerability management. Key Responsibilities: Linux Patching & Vulnerability Management: Coordinate, deploy, and troubleshoot Linux patches for RedHat, SLES, CentOS, and Ubuntu servers. Apply vulnerability management best practices and prioritize patch deployments using CVE scoring. Utilize Ansible AWX for automation and configuration management of patching procedures. Provide insights for improving scanning processes based on vulnerability scanner data. Ensure minimal business disruption by coordinating patch deployments with cross-functional teams. Troubleshoot patching failures and provide technical guidance to fellow engineers. Automation & Infrastructure Support: Develop Python scripts for automating patch management processes. Support cloud infrastructure on the Azure platform. Manage and configure virtual servers in an enterprise environment. Work within an enterprise ticketing system (e.g., ServiceNow) to track incidents, requests, and changes. Process & Compliance: Ensure adherence to change management and ITIL best practices. Maintain detailed documentation of patching activities and procedures. Required Skills & Experience: Must-Have: 5-8 years of experience as a Linux Support Engineer or similar role. Expertise in Linux patching and troubleshooting vulnerabilities. Hands-on experience with Ansible AWX, Ansible, Chef, or Puppet for automation. Knowledge of CVE scoring and vulnerability management best practices. Strong understanding of RedHat, SLES, CentOS, and Ubuntu operating systems. Experience managing cloud infrastructure on Azure. Excellent communication skills and ability to handle multiple tasks efficiently. Good-to-Have: Experience with Python scripting for automation. Familiarity with ServiceNow or similar enterprise ticketing systems. Relevant Linux administration certifications (e.g., RHCSA, RHCE, LPIC). At our organization, we value innovation, collaboration, and technical excellence. We offer: A challenging and dynamic environment with opportunities to work on enterprise-scale infrastructure. Exposure to cutting-edge automation and cloud technologies. A supportive team and culture that promotes continuous learning and professional growth. Apply Now if you're a skilled Linux Engineer passionate about automation, security, and enterprise infrastructure!

Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe. Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices. Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC). Stay updated with the capabilities of the latest Ansys Electronics product releases. Develop simulation best practices, solutions, and FAQs for the knowledge base. Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Be agile and open to new responsibilities based on the business need. Participate in other strategic team and company initiatives, as needed. Minimum Education/Certification Requirements and Experience Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics. Sound knowledge related to the principles of RF/Microwave or SI/PI. Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity, and willingness for continuous learning. Ability to work independently, as well as with others in a diverse team environment. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills and a sense of urgency. Interest in working with customers. Preferred Qualifications and Skills Master s degree in Electronics, Electronics and Communication Engineering. Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications. Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC. Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc. Willingness to travel (10% of time). At Ansys, We Believe in Innovation and Collaboration At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results.

Position Purpose: Cencora is seeking an Application Development Lead to design, configure, and customize the Archer platform. This role involves leading the configuration of new and existing Archer applications, ensuring the system supports all operational environments, and managing the end-to-end Software Development Life Cycle (SDLC) for Archer applications. Primary Duties & Responsibilities System Support: Ensure adequate system support for components like databases, operating systems, network interfaces, and servers. Lead Administrator: Act as the lead administrator for enterprise applications, resolving system problems and enhancing system functionality. Subject Matter Expert: Serve as a platform expert, educating colleagues on Archer's capabilities and applications, and act as a liaison with IT technical teams. Team Leadership: Provide guidance to Administrators I/II/III for end-user support related to CRM applications. Health & Stability: Maintain the health, availability, and stability of applications and platforms. Change Management: Work with the production team to schedule updates and upgrades, and ensure the appropriate level of testing is conducted before implementing changes. Performance Monitoring: Monitor performance metrics for all system features and identify risks, recommending corrective or preventive actions as needed. Documentation: Prepare documentation for customer support, including software and network configurations. Qualifications & Work Experience Educational Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field. 6+ years of relevant experience in application support, system administration, or database administration. Technical Lead Experience: Experience working as a technical lead, particularly with RSA and Data fields. Client Interaction & QA Experience: Preferably experienced in client interactions, testing, and quality assurance. Preferred Certifications: Salesforce Certified Administrator Microsoft Certified Systems Administrator (MCSA) ITIL, ITSM Certifications Skills & Knowledge Behavioral Skills: Conflict resolution Creativity & innovation Decision-making Planning & presentation Risk-taking Technical Skills: Identity & Access Management Database Administration IT Support (Software & Hardware Installation, Troubleshooting) Software Validation & Standard Operating Procedure Design Systems Integration IT Regulatory Compliance (e.g., SOX Compliance) Tools & Technologies: Configuration Management: Ansible, Puppet Citrix Technologies: XenDesktop, XenApp, XenServer Operating Systems: Windows, Linux, Citrix, IBM, Oracle, SQL ERP Systems: Sage, ASW, SAP CRM Systems: Salesforce Marketing Cloud, Sales Cloud Java Frameworks: JDBC, Spring, ORM, JPA, JEE, JMS, Gradle RDBMS: Relational Database Management Systems Networking: DNS, HTTP, LDAP, SMTP Qualification : Bachelors degree in computer science, Information Technology or any other related discipline or equivalent related experience.

Job Title: Engineering Manager Order Management System (OMS) Location: Pune Role Overview: As the Engineering Manager Order Management System (OMS), you will be responsible for leading the design, development, and continuous evolution of a large-scale, distributed eCommerce platform. This platform processes high transaction volumes and integrates with complex third-party systems. You will manage a full-stack engineering team, ensuring system scalability, performance, and resilience while fostering a culture of ownership, technical excellence, and collaboration. Key Responsibilities: Own the full product lifecycle: Lead the conceptualization, architecture, design, implementation, deployment, and maintenance of the OMS and its integrations. Lead and mentor a team of 10+ engineers, guiding them through technical challenges and driving both backend and frontend development efforts to successful delivery. Architect scalable, distributed systems that handle high volumes of orders, inventory updates, and third-party data exchanges across the platform. Drive eCommerce integration strategy, collaborating with various systems including marketplaces, ERPs, WMS, payment gateways, and 3PLs to ensure robust data synchronization. Take technical ownership of both backend and frontend components, from database schema and API design to UI architecture and performance optimization. Establish and enforce engineering best practices, including coding standards, CI/CD workflows, observability, and security compliance, to ensure consistency and quality across the team. Be **hands-on** when necessary actively contributing to code, reviewing critical modules, and troubleshooting complex production issues. Ensure high availability, scalability, and data integrity in every design decision, embedding performance and security into the development lifecycle. Collaborate cross-functionally with Product, QA, DevOps, and Customer Success teams to ensure alignment between technical delivery and business priorities. Recruit and develop talent within the team, conducting technical interviews and nurturing a strong engineering culture. What You ll Bring: 12+ years of software engineering experience, with at least 4 5 years of hands-on experience in Ruby on Rails (RoR) backend development. Proven success in building and scaling distributed, event-driven systems that can handle high transaction volumes and complex integrations. Strong Angular expertise: Experience leading teams to deliver rich, responsive web applications. Deep knowledge of eCommerce and OMS domain concepts, including order lifecycle, inventory management, shipments, returns, and third-party partner integrations. Expertise in PostgreSQL/MySQL: Proficiency in schema design, query optimization, and performance tuning. Familiarity with RESTful APIs, webhooks, and common integration patterns for external systems. Experience working with cloud platforms (preferably AWS) and managing CI/CD pipelines for continuous deployment and delivery. Proven experience as an Engineering Manager or Technical Lead, with a track record of mentoring engineers and managing delivery across multiple engineering modules. A passion for building reliable, secure, and performant systems that deliver measurable business impact and enhance the customer experience. Excellent communication, organizational, and problem-solving skills, with the ability to effectively manage complex technical challenges. A strong sense of ownership, self-motivation, and a growth-oriented mindset, always striving to improve processes and systems. Nice to Have: Experience with microservices, asynchronous job processing, or message queues (e.g., Sidekiq, Resque, RabbitMQ). Exposure to SaaS or multi-tenant architectures. Familiarity with containerization (e.g., Docker) and monitoring tools (e.g., Grafana, ELK, Prometheus). Understanding of API versioning, rate limiting, and data consistency patterns in large-scale distributed systems. Innovative Environment: Work on a high-impact eCommerce platform that powers complex integrations and supports millions of transactions globally. Leadership Opportunity: Lead and mentor a talented team of engineers while driving technical strategy and best practices. Career Growth: Be part of a rapidly growing company with opportunities to develop both technically and professionally in a collaborative, dynamic environment. Impactful Work: Your work will directly impact the success of a highly scalable, high-performance platform that serves leading global businesses. If you are an experienced engineering leader with a passion for building scalable and resilient systems in the eCommerce domain, we would love to hear from you!

Team Lead Account Management Location: Pune Experience: 3+ years Employment Type: Full-Time About Amura Amura Marketing Technologies is a next-generation MarTech company, delivering end-to-end marketing and sales solutions to leading brands across India. Guided by the philosophy of Marketing Engineered , we blend creativity, data, and technology to craft innovative marketing strategies that drive measurable results. Role Overview We are looking for a dynamic and experienced Team Lead Account Management to lead client strategy, execution, and servicing across multiple digital projects. This role involves managing a team of account managers, driving campaign performance, and ensuring seamless coordination between internal teams and clients. You'll be responsible for delivering marketing strategies that align with client goals and deliver measurable impact. Key Responsibilities 1. Marketing Strategy & Execution Develop and implement comprehensive, data-driven marketing strategies tailored to client objectives. Ensure strategies are aligned with industry best practices and designed to drive measurable engagement and conversions. Lead full-funnel strategy development across awareness, consideration, and conversion stages. 2. Team & Project Management Manage, mentor, and guide a team of junior account managers. Allocate tasks effectively to ensure timely, high-quality project delivery. Collaborate cross-functionally with creative, content, media, and tech teams to execute campaigns efficiently. 3. Client Engagement & Servicing Act as the primary point of contact for clients, ensuring proactive communication, updates, and relationship management. Understand client briefs in depth and translate them into actionable strategies. Maintain high client satisfaction through consistent service quality and strategic value. 4. Campaign Management Oversee the execution of campaigns across multiple digital platforms. Monitor performance, troubleshoot issues, and optimize in real-time to maximize ROI. Report campaign results with insights and next steps for growth. 5. Digital Platforms & Tools Proficient in platforms such as: Google Ads & Google Analytics Meta (Facebook) Business Manager Demand-Side Platforms (DSPs) and programmatic advertising tools Ability to leverage analytics tools to inform campaign performance and optimization. Must-Have Skills Strong command of full-funnel marketing strategies and their implementation. Proven expertise in performance marketing, including ROI optimization and attribution modeling. Ability to conceptualize and execute impactful marketing campaigns. Experience translating strategy into operational execution with a focus on timelines and outcomes. Strong communication and leadership skills with the ability to liaise between clients and cross-functional teams. Desired Qualifications & Experience Minimum 3 years of experience in digital marketing and account management, preferably in an agency setting. Prior experience in client strategy, servicing, and project management. Hands-on experience managing a team of 6 or more people. Ability to manage multiple projects simultaneously in a fast-paced environment. Strong analytical mindset with the ability to turn data insights into actionable strategies. Excellent interpersonal and decision-making skills with a high degree of ownership. Who You Are You thrive in a fast-paced, high-growth environment. You re a strategic thinker with attention to detail and a drive for results. You take ownership, stay proactive, and are relentless in project execution. You re a natural leader, a strong communicator, and a team player. You enjoy solving problems, learning new tools, and contributing to a dynamic work culture. Apply now and join Amura in shaping the future of marketing.

Technical Project Manager-II Location: Pune Employment Type: Full-Time About Calfus At Calfus, we deliver innovative AI agents and enterprise solutions that transform businesses in unimaginable ways. Our software engineering and ERP teams empower startups and enterprises to harness AI s full potential, automate complex workflows, and drive revenue growth. We pride ourselves on a culture of innovation, speed, and collaboration. As one of the fastest-growing companies in the AI space, we seek talented professionals who are passionate, driven, and ready to make an impact. About the Role As a Technical Project Manager-II, you will lead the successful delivery of complex technical projects from conception through deployment. Your role includes managing cross-functional teams, defining project scopes, creating timelines, allocating resources, and ensuring projects meet customer requirements on time and within budget. You will bridge communication between technical teams and stakeholders, proactively resolving issues to keep projects on track. Key Responsibilities Lead end-to-end delivery of GenAI/LLM-based software solutions across diverse business functions. Understand customer needs, translate them into technical requirements, and negotiate priorities. Build and nurture a strong engineering culture focused on respect, empathy, and best practices. Collaborate with principal engineers across Calfus locations to develop best-in-class products. Manage project scope, timelines, resources, and risks to ensure timely delivery. Facilitate communication between stakeholders and technical teams. Support engineering teams by addressing challenges and helping unblock technical issues. Apply Agile, Scrum, or other development methodologies effectively. Utilize project management and development tools (Jira, Git, Jenkins, Docker, etc.). Leverage cloud technologies (AWS, Azure) and understand system architectures. What We Expect From You 6+ years of relevant project management experience, with 5+ years in technical or IT environments. Proven success managing complex, multi-team software projects, especially involving AI/ML or GenAI/LLM solutions. Strong programming knowledge in one or more: Node.js, Java, Python, React.js, Angular. Deep understanding of software development life cycles and methodologies (Agile, Scrum, Waterfall). Experience with cloud architectures and deployment pipelines (DevOps, CI/CD). Excellent communication skills to engage technical and non-technical stakeholders. Ability to drive decision-making based on data and insights. Proficient with project management tools like Jira, MS Project, Asana, etc. Bonus Skills Certifications such as PMP, ScrumMaster or equivalent. Hands-on experience with DevOps and continuous integration/deployment practices. Familiarity with data pipelines from ingestion to dashboards is a plus. Benefits Comprehensive medical, group, and parental insurance. Gratuity and provident fund contributions. Wellness programs and birthday leave. Inclusive, fast-paced culture that values innovation and diversity. Equal Opportunity Statement Calfus Inc. is committed to creating an inclusive workplace where everyone regardless of background, identity, or experience has the opportunity to thrive. We celebrate diversity and encourage all qualified candidates to apply.

Senior Technical Support Engineer Location: Pune, India (On-site, Viman Nagar) Experience: 3+ years Job Type: Full-Time About the Role As a Senior Technical Support Engineer, you will be the frontline for Level 1 and 2 support, handling complex technical issues related to our flagship product, Scalefusion. You will collaborate with internal teams, manage ticket lifecycles, and ensure high customer satisfaction through timely and effective issue resolution. Key Responsibilities Provide chat, email, and on-demand phone support for Scalefusion users. Investigate and troubleshoot reported technical issues across multiple platforms. Collaborate with internal teams for issue resolution and keep customers updated on progress. Maintain excellent customer experience by responding promptly and professionally. Diagnose and solve application issues related to Mobile Device Management (MDM). Reproduce customer environments on various devices to replicate and fix issues. Required Skills and Experience Minimum 3 years supporting MDM solutions, specifically Google Android and Apple iOS platforms. Hands-on experience with Android Enterprise and knowledge of legacy-to-Android Enterprise migrations. Proficient in managing device configuration, compliance, and security policies. Experience with Auto-pilot components and collaboration tools like Active Directory (AD), Exchange, and Office 365. Familiarity with scripting languages such as PowerShell and Bash. Strong problem-solving skills and ability to work independently or in teams. Excellent verbal and written communication skills. Ability to plan and prioritize workload efficiently while meeting service standards. About ProMobi Technologies ProMobi Technologies is a rapidly growing, bootstrapped SaaS company dedicated to empowering businesses with world-class software solutions. Our flagship products include Scalefusion (Unified Endpoint Management), NuovoPay (Device Financing Risk Management), and NuovoTeam (Push-to-Talk & Team Communication).

Software Engineering Manager Continuous Product Delivery (CPD) Location: Pune, India About the Team & Role As an Engineering Manager in the CPD Pune team, you will lead multiple software engineering teams focused on delivering long-term stability and exceptional customer experience for Rubrik s on-premise data backup and management platform. You will combine strong technical expertise with empathetic leadership to build high-performing teams and foster a culture centered on customer success and product quality. In this role, you will own the accountability for driving product stability, quality improvements, and successful roadmap delivery. You will collaborate closely with product managers, support teams, and other engineering leaders across India and the US, championing customer-centricity and continuous improvement. Key Responsibilities Hire, build, and grow strong, high-performing engineering teams. Lead by example with hands-on technical and operational involvement. Establish a culture of excellence, accountability, and customer focus. Collaborate with customers and support to troubleshoot and prioritize issues. Partner with Product Management and stakeholders to plan and deliver product roadmaps end-to-end. Drive metrics-driven initiatives to improve key performance indicators such as MTTR (Mean Time To Recovery) and reduce customer-found defects. Work with engineering leadership to improve product quality through fixes, tooling, and documentation. Manage project planning and prioritization, balancing roadmap delivery with operational needs. Mentor and coach engineers and senior contributors to maximize their growth and performance. Effectively handle customer escalations, leading from the front to ensure quick resolution. Qualifications & Skills Bachelor s degree in Computer Science or equivalent engineering discipline. 14+ years of industry experience with 2+ years in engineering management roles. Proven experience in solving complex problems and leading large-scale projects in distributed systems, preferably in storage, data protection, or security domains. Demonstrated ability to build and develop engineering teams. Strong communication skills, both written and verbal. Experience delivering enterprise-grade products with high quality standards. Skilled in managing hot customer escalations and driving quick turnarounds. Comfortable working with stakeholders across India and US time zones. About Rubrik Rubrik (NYSE: RBRK) is dedicated to securing the world s data through its Zero Trust Data Security platform. Powered by machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and resilience against cyberattacks and operational disruptions. Qualification : Bachelors degree in Computer Science or equivalent engineering discipline

About HSBC HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. Our mission is to enable businesses to thrive, economies to prosper, and help people fulfill their hopes and ambitions. Whether you're aiming for the top of your career or exploring new directions, HSBC offers the support, opportunities, and rewards to help you realize your potential. Role: Software Engineer HSBC is seeking a Software Engineer to join our team. This role focuses on providing critical support to our production services and ensuring smooth transitions from development to production. You will assist in the daily production monitoring of Internet Banking services, collaborate across multiple teams, and help drive automation and performance improvements. If you re passionate about working in an agile and customer-first environment, this is a great opportunity to further your career. Key Responsibilities: 24x7 Support: Provide on-call support for production services, ensuring timely resolution of any issues. Service Transition: Coordinate implementation activities for a smooth transition from development to production. Production Monitoring: Handle daily production Internet Banking level 1 case checking, investigation, and provide solutions or workarounds. Collaboration: Work closely with server, infrastructure, and business teams to address technical and operational challenges. SRE & DevOps: Understand and assist in Site Reliability Engineering (SRE) and DevOps production support activities. Requirements: Technical Expertise: Strong understanding of web-based application support in a multi-tier architecture, especially within the banking domain. Familiarity with Mobile SRE support activities. Expertise in troubleshooting Java/J2EE/Microservices applications deployed on industry-standard front-end application servers such as IBM WAS, IBM WPS, JBoss, and Tomcat. Experience with UNIX systems and hands-on troubleshooting. Python-based automation experience is a plus. Proficiency in using application performance monitoring tools like AppDynamics, Splunk, BMC Patrol, HP BSM, Dynatrace, etc. Tech Stack: Knowledge of Java / J2EE, AngularJS, node.js, React, Spring, DOJO, HTML, JavaScript. Familiarity with ticketing tools such as BMC Remedy, GSD, or ServiceNow. Cloud & Systems Knowledge: Familiarity with cloud management, Oracle databases, LDAP, MQ, TCP/IP networks, web servers, and data center management. Understanding of Microservices, REST APIs, and integration with platforms like Mule Gateway, AnyPoint, and PCF. Experience in application migration and a clear understanding of the process. Preferred Qualifications: Experience with business-critical server application support. Background working in cloud environments. Understanding of application migration processes and related activities. At HSBC, you ll join a global team working at the forefront of technology and banking services. We offer opportunities for growth, support for work-life balance, and the ability to make a meaningful impact on the global economy. If you re ready to take on a dynamic, customer-facing role and thrive in a fast-paced, collaborative environment, we want to hear from you! Qualification : Candidates with good understanding of Cloud, Oracle database, LDAP, MQ, TCP/IP Networks, Webservers, Data Centre will be preferred.

About HSBC If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you're aiming to rise to the top or take your career in a new direction, HSBC offers opportunities, support, and rewards that will take you further. As one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories, HSBC is focused on enabling businesses to thrive, economies to prosper, and ultimately, helping people fulfill their hopes and ambitions. The Role We are seeking an experienced Consultant Specialist to join our team and play a key role in API support, troubleshooting, and ensuring the high performance and scalability of our API services. In this position, you will work closely with the cloud infrastructure team, DevOps teams, and developers to ensure smooth deployment and optimal performance of our APIs. Responsibilities API Support & Troubleshooting: Provide technical support for API services, ensuring availability, performance, and scalability. Troubleshoot and resolve API-related issues to ensure minimal disruption to services. Monitoring & Performance Analysis: Use tools like AppDynamics, Splunk, and other monitoring platforms to analyze and monitor API performance, identify bottlenecks, and suggest improvements or optimizations. Cloud Infrastructure Support: Collaborate with the cloud infrastructure team to ensure APIs are deployed and running efficiently in cloud environments such as AWS, Google Cloud, or Azure. DevOps Integration: Work with DevOps teams to automate API deployment processes using CI/CD tools like Jenkins, GitLab, or Bamboo, ensuring smooth transitions from development to production. Log Management & Analysis: Leverage Splunk for log management, creating dashboards, and analyzing log data patterns in real time to identify and resolve issues quickly. Collaboration with Development Teams: Work closely with software developers to understand API designs and optimize backend services, ensuring alignment with business requirements. Incident Management: Lead the incident management process for API-related issues, ensuring quick resolution and minimal downtime. Participate in on-call rotations to provide 24/7 support for critical systems. Requirements To be successful in this role, you should meet the following requirements: 10 to 12 years of experience in API support or backend development, with strong expertise in Spring Framework. Strong experience with cloud technologies (AWS, Azure, GCP), especially with API hosting and scaling in a cloud environment. Proficiency in using AppDynamics for performance monitoring, troubleshooting, and issue resolution. Hands-on experience with Splunk for log management, dashboard creation, and real-time issue analysis. Familiarity with DevOps tools such as Jenkins, GitLab, Docker, and Kubernetes for efficient deployment processes. Experience working with RESTful APIs, microservices architecture, and related technologies. Excellent troubleshooting skills to resolve complex API and integration issues. Solid understanding of networking, security, and authentication/authorization for APIs (OAuth, JWT, etc.). Experience with containerization and orchestration tools such as Docker and Kubernetes. Familiarity with additional monitoring and alerting tools like Datadog or Grafana. Global presence: Work in a world-leading organization with a diverse international team. Career growth: HSBC provides ample opportunities for professional development and career progression. Innovative work environment: Work on cutting-edge technologies in a fast-paced, dynamic environment. Join HSBC and achieve more in your career. Qualification : Proficiency in using AppDynamics for performance monitoring and issue resolution.

Job Summary: We are seeking a Technical Consultant with 3 to 5 years of experience in Oracle Applications to provide IT production support for our organization. The ideal candidate will have experience in diagnosing and troubleshooting issues with Oracle systems, as well as implementing and supporting processes related to Oracle applications. This role requires the ability to manage reported issues, ensure the effectiveness of resolutions, and support stakeholders effectively. Key Responsibilities: 1. IT Production Support: Provide production support for Oracle Applications, including PL/SQL, Forms, Reports, Workflows, BI Publisher Reports, MWA, OA Framework, and interfaces. Diagnose and troubleshoot issues related to hardware and software components, working towards timely resolutions. Maintain and update process documentation and standards. 2. Incident and Problem Management: Use the Incident Management system to log, manage, and track reported issues or requests from end users. Ensure proper documentation of actions taken to resolve incidents. Implement systematic problem-solving processes to identify the root causes of recurring issues and provide long-term solutions. 3. Troubleshooting & Support: Resolve customer-identified issues in a timely and efficient manner while adhering to department standards. Train less experienced associates on IT support processes, tools, and troubleshooting methods. Encourage root cause analysis to ensure effective long-term solutions. 4. Collaboration & Stakeholder Management: Work collaboratively with cross-functional teams to meet shared objectives and ensure customer satisfaction. Balance the needs of multiple stakeholders and ensure that commitments are met. Communicate effectively with various audiences to convey clear and actionable insights. 5. Process Improvement: Continuously assess and improve existing work processes for greater efficiency. Apply situational adaptability when addressing shifting demands and challenges. 6. Production Support & System Enhancements: Assist with production support activities, ensuring the smooth operation of systems. Support Oracle Applications implementations, upgrades, and enhancements, ensuring successful delivery. Competencies & Skills: Action Oriented: Ability to approach challenges with enthusiasm, energy, and urgency. Problem Solving: Systematically analyze issues, applying industry-standard methodologies to identify solutions. Incident Management: Proficient in using Incident Management systems for tracking, resolution, and reporting. Collaboration & Communication: Strong interpersonal skills to work with diverse teams and stakeholders. Technical Expertise: Expertise in Oracle Applications (PL/SQL, Forms, Reports, Workflows, BI Publisher, MWA, OA Framework, etc.). Situational Adaptability: Adapt approach and demeanor according to shifting business needs and situations. Accountability: Strong sense of accountability and responsibility for meeting deadlines and commitments. Qualifications: Education: High school diploma or equivalent is required. An Associate Degree or relevant certifications in Oracle or related fields is preferred. Experience: 3 to 5 years of experience as a Technical Consultant in Oracle Applications. Must have experience in PL/SQL, Forms, Reports, Workflows, BI Publisher, and other Oracle-related technologies. Familiarity with Purchasing processes in Oracle Applications is preferred. Experience with production support activities, implementations, and upgrades is a plus. Desired Skills: Technical Knowledge: Proficient in PL/SQL, Forms, Reports, Workflows, BI Publisher Reports, MWA, OA Framework, and integrations. Functional Knowledge: Experience in Purchasing processes and Oracle Financials is preferred. Licensing Requirements: This position may require licensing for compliance with export controls or sanctions regulations. Benefits: Competitive salary and benefits package. Professional growth and career advancement opportunities. Collaborative and supportive team environment. Flexibility and work-life balance. This is an exciting opportunity to leverage your Oracle Applications expertise while contributing to the success of a growing team. Apply today to be part of our dynamic organization! Qualification : An Associate Degree or relevant certifications in Oracle or related fields is preferred.

DESCRIPTION The first point of contact for low to moderately complex customers regarding order entry, order modification, and general inquiries to ensure orders are processed accurately and on time. Key Responsibilities Customer Interaction: Manage a high volume of routine customer communications (via phone and/or email) for order entry and FAQs. Provide first-call resolution for inquiries and transfer unresolved issues to the next level of support. Order Management: Process customer orders within the order management system accurately and within deadlines. Publish order acknowledgments, shipment notifications, tracking details, and invoices. Documentation and Reporting: Compile and distribute export and shipping documents to enable timely processing. Maintain accurate records of all interactions in the appropriate database/system. Prepare and share standard reports with internal teams and customers. Collaboration: Work with higher levels of customer support for resolving complex issues. Communicate with cross-functional teams to ensure seamless order fulfillment. Process Improvement: Identify and suggest opportunities for process enhancements to improve customer satisfaction and efficiency. Support team initiatives to build a more proactive customer support organization. RESPONSIBILITIES Skills and Competencies Core Competencies: Communicates Effectively: Develop and deliver clear, audience-specific communications. Customer Focus: Build strong relationships and deliver customer-centric solutions. Drives Results: Achieve consistent results under challenging circumstances. Self-Development: Seek opportunities for personal and professional growth. Values Differences: Appreciate diverse perspectives and cultures. Role-Specific Competencies: Customer Support: Understand the importance of proactive interactions throughout the order life cycle. Order Life Cycle Knowledge: Demonstrate the end-to-end order process, terminology, and functional collaboration for seamless fulfillment. System Proficiency: Navigate system screens to process orders, modifications, and customer queries efficiently. Order Processing Expertise: Execute steps from order receipt to exception resolution to meet customer requirements. QUALIFICATIONS Qualifications Education, Licenses, Certifications High school diploma or equivalent. Compliance with licensing for export controls or sanctions may be required. Experience Minimal or no prior work experience required. Additional Requirements for Internal Candidates Availability for a 24x7 rotational shift role, primarily working the 5 PM to 2 AM shift.