Documentation Jobs in Chennai

Position: Quality Analyst Location: Chennai Designation: Quality Analyst Education: Any Graduate Job Description Call Auditing: Perform random audits on a specified number of calls daily to ensure compliance with quality standards. Feedback & Improvement: Provide timely, constructive feedback to agents, highlighting areas for improvement. Data Analysis: Conduct thorough data analysis to identify trends and take corrective actions to enhance process efficiency. Action Plan Development: Create and implement action plans to improve overall quality scores and team performance. Candidate Profile Experience: 1-4 years of experience in call auditing or as a Quality Analyst in a BPO/Call Center environment. Skills Excellent communication skills (multilingual skills are a plus). Strong analytical and problem-solving abilities to improve processes. Preference: Immediate joiners are highly preferred. Qualification : Any Graduate

Position: Senior Quality Control Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs, we simplify the entire publishing process from authoring and reviewing to distribution through our flagship platform. With over 15 years of experience, we support top-tier publishing houses globally with digital and print content, leveraging cutting-edge technology, streamlined workflows, and industry expertise. Our extensive services include copyediting, typesetting, project management, and more, delivering high-quality, publication-ready content. We re proud to partner with over 30 global customers, driving growth with a values-driven culture and a vision to be the world s preferred partner in knowledge sharing. What It s Like to Work Here At Kriyadocs, we re more than a team we re Kriyators. Our culture is built on a foundation of: Delivering Excellence, Delivering Delight Staying Curious, Staying Driven Dreaming Big, Rising Together You ll thrive here if you re: Fearless in embracing challenges Focused on learning, improving, and driving successful outcomes Passionate about taking ownership of your work with pride Cloud-Based Innovation: We re a SaaS company creating products powered by the latest in Machine Learning (ML) and Artificial Intelligence (AI). Global Exposure: Work with international customers and teams, gaining experience in a fast-evolving global market. Impactful Work: We offer you the chance to bring your ideas to life and create meaningful experiences for our clients. Agile & Collaborative Environment: Join a dynamic, growing team that values learning, quality, and ownership. Role Overview We re looking for a skilled Senior Quality Controller to ensure that our published materials meet the highest standards of quality and accuracy. You ll work closely with production teams to review manuscripts, proofs, and final outputs, ensuring compliance with publishing guidelines and company standards. This role demands expertise in quality control processes and the ability to collaborate across departments to improve overall output. What You ll Do Review manuscripts, proofs, and final materials for accuracy, consistency, and adherence to publisher guidelines. Provide constructive feedback to production teams to enhance the overall quality of published materials. Ensure all work meets established publishing standards and guidelines. Address and resolve any quality control issues that arise during the publishing process. Track and analyze quality control metrics to identify opportunities for improvement. Mentor and train junior staff as required, helping them grow in their roles. Collaborate with various publishing teams to ensure alignment with quality control processes and company objectives. Develop and implement robust quality control procedures for all published materials. Skills & Experience Minimum 3-4 years of experience in typesetting and e-publishing, with strong knowledge of book quality control processes. Expertise in reviewing styles, layout consistency, and ensuring corrections from authors and publishers are accurately implemented post-page proofs. Proficiency with proofreading symbols, math typesetting, scientific notations, and equation formatting. Strong analytical thinking and attention to detail in project evaluation. In-depth understanding of typography and typesetting standards. Experience with printer quality control, preflight reports, and document comparison processes. Advanced proficiency in MS Office and Adobe Acrobat Professional. Able to work independently as well as collaboratively within a team. Excellent organizational skills with a keen eye for detail. Flexibility to manage a variety of projects simultaneously. Experience in journal publishing is a plus.

Project Coordinator Location: Chennai Position Summary We are seeking a proactive Project Coordinator to facilitate smooth coordination between architects, consultants, and site teams. The role involves managing drawings, area statements, and client customization requests. The ideal candidate will prepare CAD drawings, coordinate approval processes, track project changes, and update ERP systems to ensure effective project execution and seamless interdepartmental communication. Key Responsibilities Coordinate with architects, structural consultants, and other relevant stakeholders to obtain and manage execution drawings. Obtain final scheme drawings and area statements from architects and verify accuracy. Share area statements with the marketing team for their use. Prepare estimates and drawings for client customization requests, working closely with site in-charges. Develop CAD drawings as required by management for project planning and execution. Track and maintain records of customization details in coordination with the marketing department. Communicate approved customization details promptly to the site teams. Provide regular updates on customization status to planning and quality control managers. Enter labor bills and relevant data accurately into the ERP system. Qualifications Bachelor s or Master s degree in Civil Engineering or related discipline. Minimum 2 years of experience as a Project Coordinator. Experience in the real estate sector is an advantage. Proficient in AutoCAD, especially in customization and drawing modifications. Strong knowledge of construction drawings, site plans, and layout interpretation. Excellent communication, time management, and organizational skills. Basic understanding of project management principles. Experience handling land records and development documentation is beneficial. Candidate Profile Self-motivated, energetic, and goal-driven. Strong analytical and detail-oriented mindset. Balanced blend of technical and business skills. Excellent interpersonal skills with the ability to foster strong internal and external relationships. Decisive and efficient, with the ability to make sound decisions quickly. Quality-focused, reliable, and maintains high integrity. Effective written and verbal communication skills. Collaborative team player comfortable working across multiple disciplines. Qualification : Bachelors or Masters degree in Civil Engineering or related discipline

Job Title: Specialist Banking Operations (Disputes & Chargebacks) Location: Chennai Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company redefining how banks and fintechs build and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta offers the industry s first fully cloud-native, API-driven banking stack Zeta Tachyon supporting issuance, processing, core banking, lending, fraud & risk, and more, all from a single vendor platform. With over 15 million cards issued globally, Zeta is transforming customer experiences for leading banks and fintechs across global markets. Zeta Tachyon enables: Digital-first cardholder experiences Native embeddable banking support Hyper-personalized card programs Rapid product configuration and launch Real-time innovation via APIs and event streams Next-gen back-office and compliance capabilities Zeta has a global team of 1700+ employees, 70% of whom are in R&D. In 2021, Zeta raised $280 million at a $1.5 billion valuation, backed by SoftBank, Mastercard, and other top investors. About the Role: We re hiring a Cards Dispute & Chargeback Specialist to join our Banking Operations team. In this role, you will manage end-to-end dispute and chargeback operations for debit, credit, and prepaid card transactions. The ideal candidate will have hands-on experience with card network regulations (Visa, Mastercard, RuPay, UPI), strong analytical skills, and the ability to work effectively with cross-functional teams and external partners. Key Responsibilities: Manage the entire dispute lifecycle for debit, credit, and prepaid card transactions. Investigate dispute scenarios such as: Fraudulent transactions Merchandise not received Service not rendered Duplicate billing Other eligible chargeback cases Assess dispute validity per card network regulations (Visa, Mastercard, RuPay, UPI). Execute chargeback processes: representments, pre-arbitrations, compliance cases, etc. Prepare and submit supporting documentation in line with scheme-defined timelines. Collaborate with issuers, acquirers, merchants, customers, and internal teams for case resolution. Stay up-to-date on regulatory guidelines (RBI, PCI DSS) and scheme rules. Track and report key operational metrics: Dispute volumes Aging reports Recovery rates Win/loss ratios SLA adherence Communicate professionally with customers regarding dispute status and outcomes. Support internal/external audits, regulatory reporting, and compliance assessments. Identify areas for process automation and continuous improvement to boost operational efficiency. Required Skills & Competencies: Familiarity with fraud detection tools, dispute management systems, and transaction monitoring platforms. Strong understanding of RBI regulations, PCI DSS, and other financial compliance frameworks. Exposure to process improvement methodologies (e.g., Lean Six Sigma, RPA). Excellent analytical, investigative, and problem-solving skills. Effective communication and stakeholder management skills. High attention to detail with the ability to manage sensitive cases discreetly. Ability to work independently while maintaining team alignment and compliance standards. Qualifications & Experience: Bachelor s degree in Finance, Business Administration, or a related field. 3 5 years of experience in banking operations, fintech, or card processing environments. Minimum 2 years of experience specifically handling disputes and chargebacks. Equal Opportunity: Zeta is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace that celebrates diverse backgrounds, cultures, and perspectives. We welcome applications from all individuals and believe that diversity drives innovation and success. Qualification : Bachelors degree in Finance, Business Administration, or a related field

Job Title: Executive Chemist Location: Chennai Employment Type: Full-time Company Overview: SGS is the world s leading inspection, verification, testing, and certification company. Renowned globally for quality and integrity, we operate with over 94,000 employees across more than 2,600 offices and laboratories worldwide. Position Summary: We are looking for a detail-oriented Executive Chemist to join our Chennai laboratory team. The ideal candidate will have solid experience in chemical and biochemical testing within the food, water, and agricultural sectors, ensuring compliance with quality and regulatory standards. Key Responsibilities: Execute all assigned routine chemical testing tasks accurately and efficiently Maintain proper documentation and records related to laboratory analyses Conduct method validations and prepare related data, spreadsheets, and supporting documents Verify test results and forward them for report generation Adhere strictly to laboratory safety protocols for chemical and microbiological work Work flexible hours, including extra shifts when required Ensure complete and compliant documentation in line with quality management systems Review and finalize audit documentation ensuring all requirements are met Accurately record laboratory actions as per specifications Demonstrate thorough understanding of chemical analysis techniques used in testing Support chemical testing operations required for lab accreditation Qualifications: Essential: M.Sc. in Chemistry Desirable: M.Sc. or B.Tech in Chemistry, Biochemistry, Microbiology, Food Technology, or Biotechnology Experience: 3 to 6 years of relevant experience in a commercial testing lab focusing on physicochemical analysis of natural, food, and agricultural products Ability to assess nutritional values in FSSAI-defined food products Strong understanding of spectrophotometry measurements Knowledge of method optimization, validation, and verification Familiarity with regulatory standards and requirements of BIS, EIC, APEDA, and NABL Qualification : M.Sc. or B.Tech in Chemistry, Biochemistry, Microbiology, Food Technology, or Biotechnology

Job Title: Senior Executive (GC + HPLC) Location: Chennai Employment Type: Full-time Company Overview: SGS is the world s leading inspection, verification, testing, and certification company, recognized globally for its commitment to quality and integrity. With over 94,000 employees and a network of more than 2,600 offices and laboratories worldwide, we provide trusted services across multiple industries. Position Summary: We are seeking an experienced Senior Executive with expertise in Gas Chromatography (GC) and High-Performance Liquid Chromatography (HPLC) to join our Chennai laboratory team. The role involves performing routine tasks, method validations, maintaining records, and ensuring compliance with quality and safety standards within the food and agriculture sectors. Key Responsibilities: Execute all assigned routine GC and HPLC laboratory tasks accurately and efficiently Maintain and organize paperwork and records as per laboratory requirements Complete method validations and prepare related spreadsheets, raw data, and supporting documentation Verify test results and forward necessary documents to reporting teams Ensure compliance with laboratory safety protocols in both chemical and microbiological laboratories Willingness to work extra hours or shifts as needed Maintain a clean and organized work environment Key Deliverables: Complete documentation in line with quality management system standards Review audit documentation to ensure completeness and compliance Record actions according to laboratory specifications Qualifications: Essential: M.Sc. in Chemistry Desirable: M.Sc. or B.Tech in Chemistry, Biochemistry, Microbiology, Food Technology, or Biotechnology Experience: 8 to 12 years of relevant experience in GC and HPLC within the food and agriculture sector Qualification : M.Sc. or B.Tech in Chemistry, Biochemistry, Microbiology, Food Technology, or Biotechnology

Job Title: Business Analyst / Functional EAM Location: Chennai, India (with travel) Experience: 3 to 6 Years Qualification: BE/B.Tech or Equivalent Job Purpose: The Business Analyst will manage assignments involving both functional and technical aspects, acting as a bridge between clients and internal teams. This role demands strong domain knowledge, particularly in Maintenance or Fleet Management, along with the ability to adapt and learn on both business and technology fronts. Key Responsibilities: Engage with clients to understand requirements and business processes via meetings and discussions. Collaborate closely with client teams and stakeholders for comprehensive business process mapping. Manage client relationships, including handling change requests, solution planning, and testing coordination. Define and document business functions and processes aligned with customer needs. Develop requirements for new systems and enhancements to existing ERP systems. Lead business process reengineering and improvement initiatives. Validate requirements and analysis models through reviews and walkthroughs. Support writing user acceptance test (UAT) cases and act as liaison between stakeholders and testing teams during UAT. Proactively identify opportunities to improve monitoring, detect issues early, and deliver enhanced customer value. Perform first-level defect analysis, coordinate with engineering teams on fixes, and plan deployments in production. Required Skills & Experience: 3 to 5+ years of solid domain experience in Maintenance or Fleet Management. Exposure to ERP applications and implementation experience preferred. Thorough understanding of end-to-end maintenance processes including Equipment Registration, Spare Parts Management, Work Logs, Preventive Maintenance, Work Orders, Clearance Permits, and Calibration. Strong documentation, specification, and problem-solving skills. Excellent verbal and written communication skills. Ability to work effectively with cross-functional teams. Willingness to travel domestically and internationally as per business needs. Competencies: Domain and industry knowledge relevant to EAM. Visual modeling and process mapping capabilities. Client engagement and stakeholder management. Analytical thinking and adaptability. Qualification : BE/B.Tech or Equivalent

Job Title: Senior Functional Consultant I Location: Chennai, India Experience: 4+ years Qualification: Bachelor s Degree and Master s Degree (preferred) Job Summary: The Senior Functional Consultant will be responsible for end-to-end solution design, configuration, testing, deployment, training, and support of HR & Payroll products. The role requires excellent communication skills to engage with internal teams, customers, and stakeholders. The candidate should have strong domain knowledge in HR & Payroll, experience with multiple modules, and the ability to manage project deliverables under tight deadlines, including willingness to support ANZ time zones. Key Responsibilities: Design & Documentation: Conduct solution design workshops; prepare design documentation such as Solution Design Document (SDD), Process Flow Sheets (PFS), and integration documents. Collaborate with Center of Excellence (COE), Product, and Product Backlog (PB) teams for customer requirements. Conduct solution playback sessions. Provide knowledge transfer (KT) to Operations teams to prepare process books. Configuration & Engineering: Configure the product based on finalized design documents. Test configurations and customizations thoroughly. Deploy and package configured solutions/customizations/data for migration to subsequent environments. Training: Conduct user training sessions using standard or customized training materials aligned with the solution. Testing & UAT Support: Assist customers in developing test cases and data. Triage and resolve issues raised during testing. Coordinate with COE/Product/PB teams for new requirements. Prepare updated solutions and data for deployment to next environments. Parallel Run & Go-Live Support: Provide KT to Operations teams for parallel run initiation. Assist customers with parallel run strategies. Address issues raised by customers and Operations teams. Collaborate on production cut-over plans with Project Managers. Update SDD documents during Go-Live and Hypercare. Provide BAU support during Hypercare phase. Transition: Prepare transition checklists. Deliver KT sessions to Support teams. Product & Domain Expertise: Experience with HR & Payroll products with at least 3-4 full lifecycle implementations. Strong knowledge of at least 3 modules apart from Payroll (e.g., Core HR, Employee Information, Leave, Time Management, Compensation Planning, Expense). Good understanding of AU & NZ statutory requirements (at least one region). Preferably experience with Workday (WD), SuccessFactors (SF), and Oracle integrations. Basic understanding of integration systems and architecture. Demonstrated domain knowledge of HR and Payroll processes. Implementation & Methodology: Document test cases for configured solutions and customizations; support system and user acceptance testing to ensure quality. Independently conduct requirement gathering sessions, solution demos, and data migration activities. Ensure adherence to RAMCO MAGNA Enterprise Methodology. Assist project/program managers in drafting Entry, Exit, and Acceptance Criteria. Coordinate with product teams on bug tracking, feature requests, and roadmap items. Ensure timely submission of deliverables following governance processes. Provide knowledge transfers and handovers to support teams. Adhere strictly to Statement of Work (SOW), contractual, and management commitments. Mentor and guide junior consultants on product knowledge and processes. Other Requirements: Strong verbal and written communication skills to represent product and solutions to internal and external stakeholders. Ability to work under pressure and meet strict timelines. Willingness to work extended hours / support ANZ time zone as required. Qualification : Bachelors Degree and Masters Degree (preferred)

Position Title: RPA Developer Location: Chennai, India Employment Type: Full-time Job Summary Synechron is looking for a talented and motivated RPA Developer to join our growing technology team in Chennai. As an RPA Developer, you will play a key role in designing, developing, and maintaining automation solutions to streamline business processes and improve operational efficiency. You ll work with a variety of technologies and collaborate with cross-functional teams to deliver scalable, high-quality automation solutions aligned with organizational goals. Key Responsibilities Design, develop, and maintain robust RPA (Robotic Process Automation) solutions using industry-standard platforms. Write clean, maintainable, and scalable code in languages such as Java, Python, or C#. Debug and troubleshoot automation workflows and provide timely resolutions. Collaborate with business analysts, developers, and stakeholders to understand requirements and deliver automation solutions. Maintain and enhance existing RPA solutions for performance and reliability. Participate in code reviews, contribute to knowledge sharing, and support continuous improvement of development practices. Stay current with the latest RPA tools, technologies, and best practices. Required Skills & Technologies Strong understanding of software development principles and best practices. Proficiency in one or more programming languages: Java, Python, C#. Experience with RPA platforms (e.g., UiPath, Automation Anywhere, Blue Prism) is a plus. Familiarity with source control tools like Git. Exposure to Agile or Waterfall methodologies. Basic knowledge of cloud platforms such as AWS, Azure, or GCP (preferred). Ability to learn new tools quickly and adapt to evolving technologies. Experience Requirements 3+ years of experience in software development or automation-related roles. Hands-on experience with RPA tools or relevant software development projects. Internships or previous contributions to automation projects are considered an advantage. Day-to-Day Activities Contribute to the design and development of RPA solutions across business units. Write, test, and maintain automation scripts and components. Perform troubleshooting and debugging of automation workflows. Collaborate in agile development cycles and daily stand-ups. Evaluate emerging automation tools and recommend improvements to the existing stack. Assist in maintaining documentation and code repositories. Qualifications Bachelor s degree in Computer Science, Software Engineering, or a related field. Master s degree in a relevant field is a plus. Soft Skills Strong problem-solving and analytical skills. Ability to work both independently and collaboratively in a team environment. Excellent verbal and written communication skills. Ability to manage multiple tasks, prioritize effectively, and meet deadlines. High attention to detail and commitment to delivering quality solutions. Diversity & Inclusion at Synechron At Synechron, we believe in building an inclusive workplace where diversity is celebrated. Through our "Same Difference" DEI initiative, we are committed to promoting equality, embracing differences, and providing an environment where everyone feels respected and valued. We encourage applicants from all backgrounds, abilities, and experiences to apply. We support our people through mentorship programs, flexible working arrangements, internal mobility, and continuous learning opportunities.

Assistant Manager SOM (Support Operations & Maintenance) Location: Chennai (Work from Office) Job Type: Full-Time Experience: 3 to 6 Years (with at least 1+ year in a lead/senior role) About the Role We are looking for a proactive and people-oriented Assistant Manager SOM to join our Chennai HQ. This is a hybrid role that blends technical product support, process optimization, and team leadership. You'll play a key part in driving daily operations, mentoring the support team, optimizing processes, and ensuring timely and high-quality deliverables. Key Responsibilities Serve as the point of contact for support escalations and team-related queries. Troubleshoot client-side issues and provide clear resolutions or workarounds. Deliver exemplary support to both internal and external stakeholders. Analyze and improve end-to-end product support processes. Lead automation initiatives to reduce manual work and streamline workflows. Monitor SLA/KPI compliance, proactively addressing potential delays. Take ownership of team outputs and deliverables, ensuring consistency and quality. Maintain and contribute to internal documentation and knowledge bases. Provide insights from support trends to aid product and customer experience improvements. Promote a collaborative, learning-focused team culture. Identify skill gaps and recommend training/tools for team development. Manage and track support tickets, ensuring timely resolution and SLA adherence. Collaborate cross-functionally using support tools and integrations. Utilize browser DevTools to inspect HTML/CSS, debug JS errors, and analyze console logs. Acceptance Criteria Experience: 4 6 years in customer/product support. 1+ year in a leadership or senior support role. Technical Skills: Proficient with Jira or similar support platforms. Strong debugging skills using browser developer tools. Knowledge of HTML, CSS, JavaScript errors, caching, and browser compatibility. Experience with RESTful APIs testing and debugging via Postman or similar tools. Familiar with user authentication, including SSO (SAML, OAuth2). Understanding of network fundamentals: DNS, HTTP/S, SSL, proxies, firewalls. Soft Skills: Strong communicator with excellent people management skills. Strategic thinker with a tactical mindset for driving support success. Adaptable and capable of handling multiple priorities. Willingness to work in shifts and travel on-site when required. If you're passionate about leading support teams and driving operational excellence, apply now to become part of a growing, customer-centric organization.

Job Description: The Senior Consultant - Services will be responsible for providing expert recommendations and technical guidance to enhance customer satisfaction with EMC storage solutions. You will actively contribute to the configuration, layout, and performance optimization of EMC products, including EMC Isilon, XtremeIO, and Data Domain. This role involves managing the storage infrastructure, executing disaster recovery processes, performing data migration, and contributing to the development of custom solutions. Additionally, you will handle daily operational tasks, manage customer relationships, and collaborate with technical teams to resolve issues. Your knowledge of IT operations, ITIL processes, and storage migration technologies will be vital in this role. You will be expected to stay current with the latest technical specifications and hardware requirements for EMC products. Key Responsibilities: 1. Proactive Recommendations: Help customers maximize their use of EMC storage solutions. 2. Technical Knowledge: Utilize expertise in EMC products (Isilon, XtremeIO, Data Domain) to configure, tune, and maintain storage solutions. 3. Storage Migration Management: Oversee the management of storage migration technology and execute required migrations. 4. Disaster Recovery & Data Migration: Assist with disaster recovery design and execution and perform necessary data migrations. 5. Customer Relationship Management: Build strong relationships with customers, ensuring satisfaction and resolving issues through negotiation and effective communication. 6. Operational Tasks & Availability: Ensure the availability and proper functioning of the storage infrastructure at customer sites. 7. Complex Software Implementations: Perform software implementations according to Statement of Work (SOW), Scope Document, and Architecture Design requirements. 8. Collaboration with Technical Teams: Work closely with internal teams to ensure the effective resolution of technical issues and implement custom solutions. 9. Stakeholder Communication: Participate in meetings to understand and address customer issues, ensuring positive feedback and satisfaction. Additional Responsibilities: 1. Root Cause & Trend Analysis: Validate analyses and reports related to performance, providing insights to key business stakeholders. 2. Change Order Compliance: Ensure compliance with Change Order Implementation Plans and Human Error standards. 3. Value Addition Activities: Mentor team members, prepare Standard Operating Procedures (SOPs), and share knowledge within the organization. 4. On-time Resolution: Ensure timely resolution and quality compliance of escalated tickets/incidents as per SLA. 5. Capacity Planning: Contribute to capacity planning and help in ensuring optimal resource allocation. 6. Customer Meetings: Actively participate in customer meetings to understand their challenges and provide solutions. Skills and Experience: 1. Technical Knowledge: In-depth knowledge of EMC Isilon, XtremeIO, Data Domain, and other EMC products. 2. ITIL & IT Operations: Strong understanding of ITIL processes and IT operations in regional and global infrastructure environments. 3. Storage Migration & Disaster Recovery: Experience in managing storage migration technologies and executing disaster recovery processes. 4. Customer Management & Leadership: Ability to manage customer relations, negotiate effectively, and lead technical implementations. 5. Analytical & Problem-Solving: Capable of conducting root cause and trend analysis to facilitate improvements. 6. Compliance & Documentation: Ensuring compliance with internal policies and maintaining documentation for processes, including knowledge sharing. Qualification : Bachelor of Technology

Field Application Engineer - Automation Location: Chennai Qualification: B.E. in Electronics & Communication (EC) / Instrumentation & Control (IC) / Electrical Engineering (EE) / Mechatronics Skills Required: Experience in installation, commissioning, and programming of automation products such as: Servo motors BLDC motors Gear motors Linear motors Drives PLCs HMIs Sensors Other related automation products Roles & Responsibilities: Assist in managing company products and coordinate sales and service requests, providing technical support to customers. Analyze technological issues in installed application systems, verify technical resolutions, ensure systems are operational, and fix problems as needed. Collaborate with sales teams, engineers, and product managers to gather accurate information regarding application usage, system operations, and product management. Travel to visit potential and existing clients to provide technical assistance and build strong relationships. Maintain long-term relationships with existing customers to ensure ongoing satisfaction and product optimization. Demonstrate excellent interpersonal skills, along with strong presentation and creativity capabilities. Support customers in maximizing the value and usage of the products they have purchased. Manage all technical aspects of customer queries and provide timely solutions. Provide detailed product, service, and equipment-related technical and engineering information in response to questions and requests. Qualification : B.E. in Electronics & Communication (EC) / Instrumentation & Control (IC) / Electrical Engineering (EE) / Mechatronics

Job Title: Business Analyst Finance (Fresher, Chartered Accountant) Location: Chennai, India Employment Type: Full-Time Experience: Fresher Qualification: Chartered Accountant (CA) Mandatory Job Summary: Ramco Systems invites a proactive and analytical fresher Chartered Accountant to join our team as a Business Analyst Finance. This role is pivotal in managing the lifecycle of financial modules within our ERP system, covering product development, implementation, and post-go-live support. The ideal candidate will combine strong financial expertise with a passion for technology and excellent communication skills, helping align our products with client needs and industry standards. Key Responsibilities: Develop and maintain the product roadmap for ERP financial modules, aligning with business objectives and industry trends. Gather and analyze client financial requirements, translating them into detailed user stories, process flows, and technical specifications. Collaborate closely with product development teams to ensure compliance with accounting standards such as IFRS and GAAP. Drive end-to-end ERP finance module implementation including requirements gathering, data migration, user training, testing, and go-live support. Facilitate workshops and client interactions to document requirements and provide timely solutions. Assist in configuration, testing, and ensuring smooth integration of finance modules with procurement, HR, supply chain, and other ERP components. Develop user manuals, training materials, and conduct training sessions to empower users. Act as the key point of contact for all ERP finance module queries post-implementation. Stay abreast of evolving financial regulations, ERP technologies, and automation trends to recommend product improvements. Educational & Professional Qualifications: Chartered Accountant (CA) qualification is mandatory. Solid understanding of finance functions and operating models including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), and Cash Management (CE). Familiarity with ERP systems and finance automation technologies preferred. Professional Skills: Passion for finance automation and emerging technologies. Exposure to client-facing roles or ERP implementation internships is a plus. Excellent verbal and written communication skills with strong facilitation and interpersonal abilities. Proven aptitude for working collaboratively in team settings and engaging effectively with clients. Highly motivated, adaptable, and capable of thriving in a fast-paced, dynamic environment. Willingness to travel internationally as required. Opportunity to work on cutting-edge ERP finance products and influence product development. Collaborative and energetic work culture focused on innovation. Exposure to global clients and cross-functional teams. Growth opportunities in a leading software solutions company.

Position Title: Automation QA Lead Location: Chennai, India Employment Type: Full-time Job Summary Synechron is seeking an experienced Automation QA Lead to guide and manage our test automation efforts in a fast-paced Agile environment. In this role, you will lead a team of QA engineers, while also being hands-on in designing and executing automated tests using tools such as Playwright and managing testing efforts across API, firmware, and functional areas. You'll play a key role in ensuring the quality, reliability, and performance of software across digital platforms and Kiosk systems. Key Responsibilities Lead and manage QA automation activities to support timely, high-quality software delivery. Design, develop, and maintain robust automation frameworks using Playwright and other modern tools. Collaborate closely with developers, project managers, and business stakeholders to drive testing strategy. Mentor and guide QA team members, fostering both technical growth and career development. Drive adoption of best practices, testing methodologies, and continuous improvement initiatives. Coordinate testing across functional, API, and firmware layers to ensure comprehensive coverage. Manage test plans, test cases, execution, and defect tracking through Azure DevOps or JIRA. Stay current with the latest testing tools, trends, and industry practices. Technical Skills Core Technologies: Automation Tools: Playwright (mandatory), Selenium (preferred). Programming Languages: TypeScript, JavaScript, Java, or Python (hands-on expertise in at least one required). API Testing: Postman or similar tools. Defect/Test Management Tools: Azure DevOps, JIRA. Other: Firmware testing experience on Kiosks is a strong plus. Testing Types: Functional testing. API testing. Regression testing. Firmware validation. Experience Requirements 8+ years of experience in software testing and automation, including at least 2 years in a leadership role. Proven experience delivering enterprise-grade QA solutions with an emphasis on automation. Strong background in Agile development environments and continuous testing practices. Day-to-Day Activities Oversee planning, execution, and reporting of automated test cycles. Guide the team in debugging and resolving test failures and defects. Ensure alignment of QA processes with project goals and delivery timelines. Participate in Agile ceremonies and contribute to test estimation and planning. Drive test automation initiatives, and participate in hands-on development when required. Review test coverage and ensure alignment with quality goals. Qualifications Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. Soft Skills Strong leadership and mentoring capabilities. Excellent verbal and written communication skills. High attention to detail and strong analytical mindset. Ability to manage time effectively and work under pressure. Proactive and collaborative approach to problem-solving. Diversity & Inclusion at Synechron At Synechron, we believe that diversity fuels innovation. Through our "Same Difference" DEI initiative, we are committed to creating an inclusive workplace where all individuals are respected and empowered. We welcome candidates from all backgrounds and are dedicated to fostering a culture of equity and belonging. We support our employees through flexible work options, continuous learning, mentorship, and career mobility. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

Job Title: Hardware Integration Engineer Location: Chennai, Tamil Nadu Job Summary We are seeking a skilled and proactive Software Engineer to join our IoT engineering team. The focus will be on building intelligent asset tracking systems using BLE beacons and RFID sensors. The ideal candidate will have hands-on experience with BLE and RFID technologies, GPIO sensor integration, backend development with Java Spring Boot and Python scripting, as well as algorithm design for real-time asset localization and monitoring. This role suits individuals passionate about IoT systems and edge software-to-cloud integration. Key Responsibilities Design and develop asset tracking solutions integrating BLE and RFID readers. Interface with RFID readers and GPIO-based sensors to monitor asset movement and presence. Develop scalable applications using Java Spring Boot to manage device communication, data ingestion, and user-facing APIs. Implement advanced signal processing and filtering algorithms (e.g., MAD, trilateration, interference detection) for precise asset location estimation. Integrate BLE gateway and RFID sensor data into real-time tracking systems. Configure GPIO pins for sensor input, RFID status tracking, and alert generation. Manage data storage, querying, and analytics using MySQL and H2 databases. Develop automated tests and diagnostics to ensure system robustness and reliability. Collaborate with hardware, network, and data science teams for seamless end-to-end solution delivery. Qualifications Minimum 2 years of software development experience in Java (Spring Boot) and Python. Hands-on experience integrating BLE beacons and RFID readers, including working with GPIO interfaces. Strong understanding of signal processing techniques such as RSSI filtering, trilateration, and proximity estimation. Experience integrating hardware (RFID, sensors) with software systems and communication protocols. Proficient in MySQL and optionally H2 database for embedded or lightweight deployments. Excellent debugging, problem-solving, and algorithm design skills.

Job Title: Process Analyst Procure to Pay (P2P) Location: Chennai Entity: IBM Consulting Introduction A career in IBM Consulting offers an opportunity to build long-term relationships and work closely with clients worldwide. In this role, you will be part of IBM BPO, leveraging agile methodologies, process mining, and AI-powered workflows to drive digital transformation. Working with visionaries across various industries, you will play a crucial role in enhancing the hybrid cloud and AI journey for some of the most innovative companies globally. IBM's vast technology portfolio, including IBM Software and Red Hat, provides you with the tools and strategic partnerships needed to create impactful solutions for clients. In this role, curiosity and a passion for knowledge are essential for success. You will have mentorship and coaching to encourage you to explore ideas outside of your immediate role, push boundaries, and make a meaningful impact for clients. Our culture prioritizes career growth, learning, and a supportive environment where your unique skills and experiences are valued. Your Role and Responsibilities As a Process Analyst Procure to Pay (P2P), you will be responsible for various financial tasks such as invoice processing, vendor master management, query resolution, and invoice reconciliation. Your role will also involve handling both manual and automatic payment requests. Flexibility to work in shifts is a key requirement for this position. Your primary responsibilities include: Invoice Processing: Recording and maintaining PO and Non-PO invoices, handling both manual and automatic payment requests. Vendor Master Management: Managing end-to-end vendor activities, including creation, changes, verification, cleansing, and identifying duplicate records. Stakeholder Collaboration: Coordinating with stakeholders for coding, approvals, and resolving blocked invoices. Ensuring timely posting in accounting software for payments and expenses. Travel and Expense Claims: Processing travel and expense claims, managing payments, addressing duplicate payment issues, recovering funds, and executing payment proposals. Adherence to SLAs: Ensuring compliance with client Service Level Agreements (SLAs) and meeting specified timelines. Required Education Bachelor s Degree in Commerce or related fields. Preferred Education Master s Degree Required Technical and Professional Expertise Commerce graduate with a minimum of 2-4 years of experience in Accounts Payable. Experience in Invoice and Vendor Management, along with resolving queries and conducting invoice reconciliation. Proven expertise in managing payment reporting and reconciliation activities. Preferred Technical and Professional Experience Proficiency in MS Office applications and experience using ERP software as an end-user. Self-directed, motivated, and able to meet targets effectively. Strong ability to thrive under deadlines, contribute to change management, and collaborate well with team members. How You ll Grow At IBM Consulting, you will be supported by mentors and coaches who will encourage you to challenge norms, investigate new ideas, and provide groundbreaking solutions. Your development is important to us, and you will have access to continuous learning opportunities in an environment that embraces your unique skills and experience. IBM is where you ll find unparalleled opportunities to grow and develop your career. If you re passionate about digital transformation and want to play a role in helping companies innovate and evolve, this is the place for you. Join IBM and be a part of a global team driving change. Qualification : Bachelors Degree in Commerce or related fields.

Project Manager Location: Chennai, India Experience: 3+ years Skills: Project Management, Agile, Scrum, RUP, PMI, PMBOK, Waterfall, SDLC, IT Project Management, Client Handling, Communication Skills About the Role We are looking for a Project Manager with 3+ years of experience in IT project/program management. The ideal candidate should have expertise in Project Management methodologies (Agile, Scrum, RUP, PMI, PMBOK, Waterfall) and Software Development Life Cycle (SDLC). This role requires strong client handling skills, the ability to manage end-to-end projects, and the passion to build quality products. What You ll Be Doing Project Planning & Execution Oversee and manage end-to-end project lifecycle from initiation to completion. Develop and track project timelines, budgets, and deliverables. Implement Agile, Scrum, and other PM methodologies as needed. Team Coordination & Communication Act as a bridge between the development team and senior project management (SPM). Communicate effectively with developers, stakeholders, and clients. Conduct stand-ups, sprint planning, and retrospectives in Agile projects. Client Handling & Stakeholder Management Engage with clients to understand requirements, manage expectations, and ensure project success. Provide regular project updates and reports to stakeholders. Risk & Change Management Identify and mitigate risks, roadblocks, and dependencies. Be adaptable to change management and process improvements. Quality & Delivery Focus Ensure projects meet deadlines without compromising on quality. Maintain a positive, problem-solving mindset to tackle challenges. What You Bring 3+ years of experience in IT project/program management. Proficiency in PM methodologies (Agile, Scrum, RUP, PMI, PMBOK, Waterfall). Strong knowledge of SDLC & IT project lifecycle. Excellent communication & stakeholder management skills. Ability to handle multiple projects simultaneously. Positive attitude, quick learner, adaptable & resilient mindset. Work on exciting and challenging IT projects. Collaborate with a highly skilled and dynamic team. Competitive salary and career growth opportunities. If you are a motivated Project Manager with a passion for delivering quality projects, apply now to join our Chennai team!

Job Title: Customer Service Executive Function: Customer Experience Experience: 2-3 years in Customer Service Education: Graduate: Any discipline Postgraduate: MBA, PGDM (preferred) Job Purpose: As a Customer Service Executive, you will be responsible for delivering exceptional customer service, enhancing customer experience, and acting as a brand ambassador for the company. Your role involves resolving customer queries, improving service quality, and ensuring customer satisfaction, loyalty, and retention. Roles & Responsibilities: Customer Support & Query Resolution: Provide timely and effective resolutions to customer queries and complaints. Take ownership of customer issues and follow through to resolution. Maintain accurate records of customer interactions and service actions. Service Quality & Process Improvement: Develop and implement service policies, procedures, and standards. Analyze MIS reports to enhance productivity and efficiency. Stay updated with industry best practices to improve customer experience. Customer Engagement & Brand Advocacy: Actively monitor and engage with customers on Twitter, Facebook, and other social platforms. Participate in social media discussions, blogs, and online communities. Improve the company s brand image by effectively handling complaints and grievances. Team Development & Resource Management: Mentor and develop customer service team members. Foster an environment of encouragement and empowerment to drive performance. Ensure adherence to budget and resource utilization for achieving qualitative and quantitative targets. Stakeholder & Cross-Functional Collaboration: Liaise with internal departments to ensure quick resolution of customer issues. Identify business opportunities by analyzing customer feedback. Work towards reducing resolution time through effective close-looping. Key Competencies: Strong understanding of customer service principles and best practices. Excellent communication, problem-solving, and interpersonal skills. Ability to handle social media interactions and brand reputation management. Data-driven approach to service quality enhancement and process optimization. Experience in mentoring teams and managing customer service operations. Be part of a customer-centric organization focused on service excellence. Gain hands-on experience in customer engagement, service strategy, and brand advocacy. Work in a dynamic and collaborative environment with growth opportunities. If you are passionate about customer service and eager to make a difference, we would love to hear from you! Qualification :

Technical Lead Experience 8-10 years of experience in software development, with a strong focus on RPG, customized packages, and integration services. Qualification B.E/B.Tech in Computers or any relevant field. Pre-Requisites The Technical Lead is responsible for developing and enhancing software systems built in RPG, customized packages, and integration services. The role involves both individual work and teamwork to build new applications and enhance existing ones through the full software development lifecycle. Experience with all formats of RPG, RPGLE, CL, CLLE. Strong RPG and ILE concepts. Job Description Implementation of Solutions: Lead and participate in the implementation of Microsoft Dynamics 365 Business Central solutions for clients, including system configuration, customization, data migration, and integration with third-party applications. Client Business Requirements: Analyze client business requirements and translate them into technical specifications and solution designs. Customization and Development: Develop and implement customizations using AL language, extensions, and integrations with other Microsoft and third-party products. Provide Technical Guidance: Provide technical guidance and support to project teams and client stakeholders throughout the project lifecycle. Workshops and Training: Conduct technical workshops, training sessions, and knowledge transfer activities for clients and internal teams. Cross-functional Collaboration: Collaborate with cross-functional teams, including functional consultants, developers, and project managers, to deliver high-quality solutions on time and within budget. Stay Updated: Stay updated on the latest developments and best practices in Microsoft Dynamics 365 Business Central and related technologies. What Makes You a Great Fit Experience: Minimum 5 years of experience working with Microsoft Dynamics 365 Business Central (formerly Dynamics NAV/Navision). Technical Skills: Strong technical skills in AL language, Visual Studio Code, and Dynamics 365 Business Central development tools. Customization & Configuration: Experience with customization, configuration, and integration of Business Central modules, including Finance, Sales, Purchasing, Inventory, and Manufacturing. Bonus Skills: Knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Azure services is a plus. Certifications: Microsoft certifications in Dynamics 365 Business Central or related technologies are preferred. Communication Skills: Excellent analytical, problem-solving, and communication skills. Time Management: Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously. Qualification : B.E/B.Tech in Computers or any relevant field.

Job Description We are seeking an experienced Engineer with a strong background in Windows & Linux Administration. The ideal candidate will have at least 5 years of experience in application & production support, with a strong focus on both Windows &Linux ecosystems Desired Candidate Profile 4+ years of experience as a DevOps Engineer and sound knowledge of on-prem to cloud migration Deep knowledge of AWS Cloud Architecture and Services Experience with Kubernetes, Terraform, Docker, CI/CD, and Ansible Solid understanding and experience with software application builds and deployments Excellent communication skills and interpersonal skills Experience with SQL databases and Monitoring Tools Must be good in Shell Scripting Education/Specific Knowledge Bachelor s or Above Degree in any discipline Key Skills AWS DevOps, Kubernetes, Terraform, Docker, CI/CD, Ansible, SQL, Shell Scripting Highlights To know the benefits of Sysvine please visit the bottom of this page. We are open to considering candidates who are on a long break but are still passionate about restarting their careers Qualification : Bachelors or Above Degree in any discipline