Documentation Specialist Jobs in Pune

Junior Technical Writer Location: Pune Experience Required: 1 2 years Qualifications: B.E./B.Tech in Electrical, Instrumentation, Electronics, Mechatronics, or MSc Electronics Technical Skills & Core Competencies Mandatory Engineering Knowledge: Automation Industry: Proven experience with OEMs or System Integrators. PLC Programming: Functional knowledge of Ladder Logic or Structured Text. Industrial Lifecycle: Experience in Design, Commissioning, FAT, and SAT processes. Hardware & Networking: Familiarity with PLC backplane/remote I/Os and Fieldbus technologies (e.g., EtherCAT, PROFINET, Ethernet/IP, CAN). Writing & Software Skills: Communication: Excellent written and verbal English for technical documentation. Tools: Proficiency in Microsoft Office; experience with HTML/XML formats is highly preferred. Preferred Tech: Knowledge of VFDs, Servos, or programming in Python, C, or C++. Primary Roles & Responsibilities SME Collaboration: Work closely with Subject Matter Experts to translate complex technical requirements into clear documentation. Document Design: Create, proofread, and update technical manuals in HTML/XML. Continuous Learning: Actively develop skills in Python programming and system testing. Behavioral Traits Learning Mindset: Eagerness to learn new technologies and Agile methodologies. Team Dynamics: Strong collaboration skills and a proactive, self-motivated approach. Adaptability: Ability to pivot quickly as project priorities change. Qualification : B.E./B.Tech in Electrical, Instrumentation, Electronics, Mechatronics, or MSc Electronics

Accounts Receivable Specialist Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize infrastructure through Infrastructure Monetization. Headquartered in Denver, we operate across 12,000+ sites in over 10 countries, focusing on measurable sustainability and operational impact. Position Summary Redaptive is seeking a self-motivated Accounts Receivable Specialist to join our Accounting Team in Pune. This role focuses on full-cycle Accounts Receivable activities, month-end close processes, revenue recognition, and collections, specifically supporting U.S.-based operations. Key Responsibilities Accounts Receivable & Analysis Manage full-cycle A/R activities: invoicing, payment application, and month-end close. Analyze A/R aging reports to identify trends, discrepancies, and areas for improvement. Conduct reconciliations to ensure accuracy in transactions and contract management. Collections & Reporting Proactively manage overdue invoices and resolve billing disputes with customers. Handle internal adjustments including credit memos, RMAs, and write-offs. Perform month-end duties: journal entries, deferred revenue, amortization schedules, and accruals. Generate regular Aging reports and respond to ad hoc financial requests. Collaboration & Audit Support Collaborate with sales, customer service, and finance to resolve collection issues. Maintain order records in Salesforce and assist with sales-type lease accounting. Prepare documentation for internal and external audits to ensure compliance. Required Skills & Qualifications Education: Bachelor s degree in Accounting or Finance (Master s preferred). Experience: 4 6 years of relevant A/R experience, preferably with U.S.-based organizations. Software: Proficiency in NetSuite and Microsoft Excel; experience with Salesforce is preferred. Core Knowledge: Strong understanding of accounting principles and revenue recognition. Attributes: Detail-oriented, proactive, and comfortable with flexible working hours. Perks & Benefits Financial: Competitive pay, performance bonuses, and equity participation. Wellbeing: Comprehensive health insurance and Employee Assistance Program. Flexibility: Hybrid work model and generous paid time off. Development: Access to curated learning programs and certifications. Qualification : Bachelors degree in Accounting or Finance (Masters preferred)

Quality Specialist Location: Pune Job Type: Full-Time Job Summary The **Product Quality Specialist** plays a critical role in **assessing the quality of inbound and outbound documentation** to ensure compliance with internal quality control standards. This role requires knowledge of operational procedures, the ability to **identify process improvement opportunities**, and expertise in quality systems. The specialist will support both internal and external documentation needs, perform detailed analysis of non-conformances, and coordinate testing activities to maintain **high-quality standards across products.** Primary Responsibilities Documentation Review **Review source documents, including material test records**, to ensure quality, completeness, and compliance with engineering specifications. Record Monitoring & Issue Resolution Monitor, track, and follow up on outstanding record issues, ensuring **timely resolution of discrepancies.** Documentation Changes Respond to and coordinate any requested documentation changes, ensuring accurate recordkeeping. Archiving & Record Support Assist with archiving and scanning, and **provide electronic copies of archived records** as requested for internal and external stakeholders. Quality System Maintenance Help **maintain the quality system requirements** and ensure compliance with the company s standards and practices. Non-Conformance Management **Raise Non-Conformance Reports (NCRs)** for assemblies that do not comply with BOM, GAD, and testing requirements. Collaborate with cross-functional teams to perform **root cause analysis** and provide technical support for corrective actions. Testing & Witness Activities **Perform witness activities for testing** against product standards and NOV test procedures. Coordinate with **Third-Party Inspectors (TPI)** and customer representatives as needed. Test Procedure Development **Review, write, and prepare FAT (Factory Acceptance Test) procedures and test report formats** for new products. Support Quality Practices Assist in developing new work practices and procedures related to quality and continuous improvement. Supplier & Client Assessments Ensure that quality assurance assessments at suppliers and client sites are performed in compliance with company requirements. Training & SOPs Maintain up-to-date training on **Quality Standard Operating Procedures (SOPs)** in relation to the quality system. Facility/Group-Specific Responsibilities 3rd Party Coordination **Schedule and coordinate 3rd party-related tasks**, ensuring alignment with quality and manufacturing teams. Technical & Administrative Support Provide **technical and administrative support** to the quality function, assisting with documentation review, training, and error resolution. Work Order Documentation **Review Work Order specific reports**, including MTR, HT, Dimensional Inspection, and NDT reports, and others. Audit Support Assist in **API Audit document review and preparation**, ensuring all necessary documentation is in place. Product Standards Expertise **Ensure thorough understanding of product standards** (e.g., API 6A, 16A, 16C), particularly regarding quality, calibration, material, testing, and marking requirements. Multiple Task Management **Demonstrated ability to manage multiple tasks** and meet deadlines without compromising on quality. Education & Experience Qualifications Education Diploma or Degree in Instrumentation, Electrical, Mechanical Engineering, or similar field preferred. Experience For Diploma Holders: **Minimum 6-8 years of experience in quality documentation review and testing** in a manufacturing environment. For Degree Holders: **Minimum 3-4 years of relevant experience.** Skills & Knowledge **Familiarity with MTR and quality documentation review.** Knowledge of hydraulic and electrical schematics. **Proficiency in Microsoft Office** (Word, Excel) and experience with Access and Oracle ERP systems is a plus. **Knowledge of API, ISO, and ASTM standards is preferred.** Job Requirements Documentation Management **Strong ability to manage and review complex documentation** and maintain accurate records. Quality Control & Testing Experience in witnessing tests and **reviewing product quality reports.** Cross-Functional Collaboration **Ability to work closely with cross-functional teams** to resolve quality issues and implement improvements. Behavioral Competencies Must maintain **good behavior and professional conduct** while interacting with colleagues and clients. **Strong written and verbal communication skills** for interacting with various departments, customers, and auditors. Technical Competencies **Strong proficiency in using MS Office** and familiarity with ERP systems (Oracle, Access). **Basic understanding of welding, ASTM standards, and product testing procedures.** Qualification : Diploma or Degree in Instrumentation, Electrical, Mechanical Engineering, or similar field preferred

Automation Engineer II Location: Pune About Rapid7 At Rapid7, we are creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of industry-leading solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from applications and cloud environments to traditional infrastructure and the dark web. Trusted by over 10,000 customers worldwide, we are committed to fostering open-source communities and driving innovation through cutting-edge research. At Rapid7, we believe in optimizing our products by leveraging the latest insights into attacker methods, arming the global security community with the tools to stay ahead of threats. Position Summary We are looking for a talented Automation Engineer to join our Enterprise Applications team. This role focuses on developing and maintaining integrations and automation solutions using Workato. As an Automation Engineer, you will work closely with Business Systems Analysts to understand requirements, collaborate with cross-functional teams, and partner with Quality Assurance Engineers to ensure that integrations and automation workflows meet business needs. You will also handle unit testing, ensure thorough documentation, and use tools like Jira and Confluence for task management and collaboration. Key Responsibilities Integration Development: Design, develop, and maintain integrations between key enterprise systems (Salesforce, NetSuite, Data Warehouses, Workato, etc.) to ensure seamless data flow and process automation across platforms. Automation Solutions: Build and implement automated workflows using Workato to streamline internal business processes, reduce manual tasks, and enhance system efficiencies across various departments. Cross-functional Collaboration: Collaborate with engineers, business teams, and QA Engineers to ensure that integration solutions align with both technical requirements and business objectives. Requirement Gathering: Partner with Business Systems Analysts to gather requirements, understand business needs, and identify opportunities for process automation and integration improvements. Unit Testing & Debugging: Perform unit testing for integrations and automation workflows, debug issues as needed, and ensure the code meets quality standards before deployment. Task Management (Jira): Use Jira to manage tasks, track user stories, and address bugs related to integrations and automation workflows. Participate in sprint planning, stand-ups, reviews, and retrospectives to ensure smooth project execution and delivery. Documentation: Create and maintain detailed documentation for all integrations, workflows, and automation processes, ensuring that all technical configurations, code, and test results are clearly documented for future reference. Support & Troubleshooting: Provide ongoing support for deployed integrations, troubleshoot issues as they arise, and implement timely fixes to maintain operational continuity. Process Improvement: Contribute to continuous improvement initiatives by identifying opportunities to enhance automation workflows, increase efficiency, and reduce errors in integration processes. Key Requirements Experience 2+ years of experience in integration and automation development with a strong focus on Workato. Proven experience building and maintaining integrations between enterprise systems like Salesforce, NetSuite, or similar platforms. Demonstrated experience working with cross-functional teams, including collaboration with Business Systems Analysts and QA Engineers. Technical Skills Expertise in using Workato for integration and automation solutions. Solid understanding of API integrations, RESTful services, and data formats such as JSON and XML. Proficiency in unit testing, debugging, and troubleshooting integration workflows. Experience using version control systems such as Git. Familiarity with other integration tools and platforms is a plus. Jira Experience Comfortable using Jira for task tracking, managing sprints, and collaborating with cross-functional teams. Communication & Problem-Solving Strong ability to communicate technical concepts to non-technical stakeholders clearly and effectively. Strong analytical and troubleshooting skills to resolve integration and automation challenges efficiently. Ability to create clear, concise, and well-organized technical documentation. Education & Nice to Have A degree in Computer Science, Information Technology, or a related field is preferred. Familiarity with Agile development methodologies and tools like Jira. Experience with cloud platforms such as AWS or GCP and their integration capabilities. Security and Compliance At Rapid7, we prioritize the security of our customers and employees. All team members are expected to uphold the highest standards of security and privacy, ensuring the protection of sensitive information and compliance with relevant regulations. Qualification : A degree in Computer Science, Information Technology or a related field is preferred

Principal AI Engineer - MLOps Location: Pune Overview Rapid7 is seeking a **Principal AI Engineer - MLOps** to drive the development and deployment of **scalable, production-grade AI/ML systems** in the field of cybersecurity. This role is within the **AI Center of Excellence team** and involves managing the **end-to-end design of ML production systems** from scoping and data requirements to continuous deployment and monitoring. You will play a pivotal role in mentoring junior engineers and shaping the **MLOps culture**. Key Technologies Used **Cloud/Infrastructure:** AWS (research environments, data hosting), **EKS** (Kubernetes), **Terraform** (Infrastructure as Code). **Modeling/Data:** **Python** (numpy, pandas, scikit-learn), Jupyter notebooks, Anomaly detection methods. Key Responsibilities End-to-End ML Production System Design: **Architect and manage the design and deployment** of ML systems from inception to production. Define project scopes, data requirements, modeling strategies, and **deployment pipelines** for AI/ML systems. Ensure **seamless integration** of models and AI components into the production environment, focusing on **scalability, reliability, and security**. Data Pipeline Management: **Develop and maintain data pipelines**, ensuring data consistency, integrity, and accessibility throughout the ML lifecycle. Oversee the data lifecycle, including **data preprocessing, feature engineering**, and storage. ML Guardrails & Monitoring: Implement **robust ML guardrails** to ensure model performance, fairness, and compliance. Manage the **monitoring and observability** of deployed models, ensuring timely and accurate tracking of model performance. Deployment & Service Monitoring: Develop and deploy accessible endpoints, including **web applications and REST APIs**, adhering to security best practices. Continuously monitor models and data to detect issues such as **drift, anomalies, or performance degradation**. Collaboration & Mentorship: Collaborate closely with engineering, data science, and product teams to ensure alignment on goals. **Mentor and guide junior engineers**, share knowledge, and promote best practices in MLOps. Agile Development & Iteration: Embrace **agile practices**, focusing on continuous iteration and solving complex challenges. Skills & Experience Core Technical Expertise **Extensive Software Engineering Experience:** 15+ years as a software engineer, with at least **3-5 years of expertise in MLOps** in AWS environments. **MLOps & DevOps:** Proven experience deploying **scalable AI/ML systems**, managing **CI/CD pipelines**, and utilizing cloud AI resources. Expertise with **Docker, Kubernetes, and cloud-based AI infrastructure management**. **Programming:** Strong proficiency in **Python** (Flask or FastAPI) and experience building APIs. Data & Modeling Skills Experience in designing **data pipelines** and performing **feature engineering**. Familiarity with **model risk management** strategies, including **concept drift monitoring** and hyperparameter tuning. Leadership & Communication Demonstrated ability to **collaborate across engineering, data science, and product teams**. Proven track record of **mentoring and guiding junior engineers**. Strong communication skills for conveying complex technical concepts and creating detailed system architecture documentation. Nice to Have Experience deploying resources that enable data scientists to fine-tune and experiment with **LLMs (Large Language Models)**. Understanding of AI/ML operational frameworks and associated challenges. Be a part of **cutting-edge AI/ML efforts** to strengthen cybersecurity. Mentor and grow the next generation of engineers in an inclusive, fast-paced environment. Tackle some of the most challenging security problems with a passionate and creative team.

Position: Documentation Specialist Location: Pune Job Type: Full-Time Industry: IT Services Experience Required: 1 3 Years Position Overview We are looking for a detail-oriented and tech-savvy Documentation Specialist to join our team in Pune. In this role, you will be responsible for creating, maintaining, and updating clear and user-friendly documentation that supports the use of our products and solutions. You ll work closely with developers, testers, and product managers to ensure our documentation is accurate, accessible, and aligned with business goals. Key Responsibilities Create and maintain a variety of documentation including user manuals, API guides, troubleshooting documents, release notes, FAQs, and online help content. Collaborate with cross-functional teams (developers, testers, product managers) to gather technical content and ensure information accuracy. Translate complex technical concepts into clear, concise, and user-friendly content for both technical and non-technical audiences. Maintain consistency in tone, style, and terminology across all documentation assets. Develop supporting visual content such as diagrams, flowcharts, and presentations. Ensure documentation is updated with every product release. Follow and implement best practices for documentation usability, structure, and accessibility. Requirements Strong written, verbal, and grammatical communication skills. Familiarity with using AI tools to enhance documentation workflows. Proficiency in Google Workspace or Microsoft Office Suite. Strong proofreading and editing skills to ensure high-quality, error-free content. Ability to work independently and collaboratively with a keen eye for detail and organization. Preferred Attributes A natural storyteller who can simplify complex information. Self-motivated and results-oriented with excellent problem-solving skills. Comfortable adapting to changing priorities and managing multiple tasks simultaneously. Experience with documentation or content management tools is a plus. Benefits Comprehensive training and mentorship to accelerate your career growth. Competitive compensation package. Health insurance coverage. A collaborative, inclusive work environment that values innovation and diversity. Opportunities for continuous learning and professional development.

Senior Business Support Specialist Location: Pune Department: Customer Operations Technical Support Job Type: Full-Time About Entrata Founded in 2003 by a group of innovative college students, Entrata has grown into a global leader in property management software. Our award-winning platform supports property owners, managers, and residents through a comprehensive suite of tools, including rent payments, leasing, maintenance, marketing, insurance, and communication solutions. With over 2,200 team members across the U.S., India, Israel, and the Netherlands, Entrata combines the energy of a startup with the reliability of an established enterprise. Our culture thrives on innovation, transparency, and bold thinking. We are committed to creating a better living experience for everyone, everywhere. Role Overview We are seeking a Senior Business Support Specialist to serve as a semi-technical expert for a specific product suite within our platform. This role involves in-depth technical analysis, advanced ticket resolution, proactive incident management, and strategic collaboration with product and engineering teams. You will act as an escalation point for complex issues, drive operational improvements, mentor other team members, and ensure high-quality support delivery. This position requires technical acumen, problem-solving skills, and a drive for continuous improvement. Key Responsibilities Serve as the subject matter expert and primary escalation point for complex technical issues within a product suite. Analyze incident trends and perform root cause analysis (RCA) to recommend product and process improvements. Create and maintain knowledge documentation including step-by-step resolutions, screen captures, and video tutorials. Collaborate closely with product and engineering teams to address systemic issues and influence future enhancements. Lead resolution efforts for high-impact or major incidents and coordinate cross-functional responses. Mentor and guide support team members, providing training on incident patterns and RCA best practices. Act as a strategic partner for product suite leaders, offering proactive technical guidance and insights. Uphold high support standards and take ownership of delivering excellent results. Demonstrate strong commitment to the Entrata brand through high-impact, solution-focused interactions. Required Qualifications 3+ years of hands-on experience in technical/functional support, implementation, or production support roles. Proven experience performing incident analysis and identifying opportunities for proactive improvement. Strong technical and business application understanding with a fast learning curve for new technologies. Ability to work effectively in a dynamic, matrixed environment. Exceptional communication skills with a collaborative, team-first approach. Experience in creating training resources such as video tutorials and documentation. High accountability and a goalkeeper mindset in maintaining quality and reliability. Preferred Qualifications Bachelor s degree in Information Systems, Computer Science, or related field. Excellent analytical and troubleshooting skills with a customer-first mindset. Demonstrated experience implementing proactive support interventions and scalable processes. Growth-oriented mindset with a track record of supporting high-growth organizations. Strong presentation skills to communicate insights and patterns to stakeholders. Experience working closely with product, engineering, training, and customer success teams. Nice to Have Experience supporting live services or business applications using PHP and MS SQL Server. Familiarity with enterprise-level customer support environments. Ability to use data trends to improve customer experience and product reliability. Work with a globally recognized leader in proptech Be part of a collaborative, high-impact team Opportunities for career growth and learning Dynamic work environment with a focus on innovation and excellence Qualification : Bachelors degree in Information Systems, Computer Science, or related field

Position: Warehouse Specialist Location: Pune Reports To: Manager Warehouse Experience: Minimum 3 years Education: Bachelor s degree in Supply Chain Management, Logistics, Industrial Engineering, or related field (or equivalent experience) Job Summary We are looking for a Warehouse Specialist to join our construction equipment production warehouse team. The ideal candidate will play a key role in optimizing warehouse operations through the maintenance of SAP-Warehouse Management (SAP-WM) master data, driving continuous improvements, planning warehouse layouts, and ensuring seamless collaboration with third-party logistics (3PL) partners. This role supports production by ensuring efficient material movement and inventory control aligned with business goals. Key Responsibilities SAP-WM Master Data Management Create, update, and manage master data in SAP-WM (material master, storage bins, warehouse configuration). Resolve discrepancies and maintain data accuracy for effective coordination with internal teams and 3PL. SAP-WM Process Improvement Analyze and enhance existing SAP-WM processes to improve productivity, system performance, and 3PL integration. Document and implement optimized workflows in collaboration with IT and warehouse operations. Warehouse Layout & Space Optimization Design and revise warehouse layouts to maximize space utilization, improve material flow, and meet changing production needs. Conduct regular assessments based on inventory trends and 3PL operational requirements. PFEP (Plan for Every Part) Develop and maintain PFEP documentation to ensure efficient inventory management and line-side material delivery. Work closely with procurement, production, and logistics to align inventory plans with manufacturing schedules. Record Keeping & Documentation Maintain accurate records of inventory movement, SAP-WM transactions, and 3PL documentation. Ensure compliance with audit standards, company policies, and safety regulations. Warehouse Operations (Inbound & Outbound) Oversee receiving, put-away, picking, and dispatch operations, ensuring timely material flow. Collaborate with 3PL teams to meet customer commitments and production timelines. Production Line Material Feeding Ensure timely material replenishment to production lines based on JIT and lean principles. Coordinate closely with 3PL and production teams to prevent delays or inventory build-up. Required Skills & Competencies 3+ years of hands-on experience in warehouse operations with a focus on SAP-WM. Expertise in maintaining SAP-WM master data and leading process improvement initiatives. Strong knowledge of inbound/outbound logistics, inventory control, and production line support. Experience coordinating with third-party logistics (3PL) partners. Familiarity with PFEP generation and warehouse layout planning. Understanding of lean warehousing and JIT inventory management. Excellent record-keeping, compliance awareness, and documentation accuracy. Strong problem-solving, communication, and cross-functional collaboration skills. Experience in construction equipment or heavy machinery manufacturing is a plus. SAP-WM certification or equivalent training is preferred. Qualification : Bachelors degree in Supply Chain Management, Logistics, Industrial Engineering, or related field (or equivalent experience)

Technical Specialist Armoured Vehicles Location: Pune Experience: 5 10 Years Education: B.E. in Mechanical Engineering Job Summary: We are looking for a highly skilled Technical Specialist Armoured Vehicles to join our engineering team in Pune. The role involves the end-to-end design, integration, and development of armoured vehicle systems, with a focus on CAD-based design, vehicle packaging, and aggregate integration. Job Purpose: To lead the design and development of armoured vehicles, ensuring functional integration of mechanical systems and effective packaging using advanced CAD tools. Key Responsibilities: Design & Integration: Perform vehicle integration and packaging of key aggregates (powertrain, suspension, electronics, etc.) using Creo or CATIA software. Design components including armoured hulls, braking systems, pneumatics, and other critical mechanical subsystems. Ensure optimal space utilization and system compatibility within the vehicle structure. Execution & Implementation: Translate technical requirements into detailed CAD models and engineering drawings. Collaborate with cross-functional teams to ensure design feasibility and compliance with performance, safety, and protection standards. Required Skills & Competencies: Functional Skills: In-depth knowledge of vehicle packaging principles, specifically for armoured vehicle platforms Strong understanding of mechanical systems integration in defense or specialized vehicle domains Technical Skills: Proficiency in CREO and/or CATIA for 3D modeling and design documentation Familiarity with defense standards and automotive design protocols Soft Skills / Behavioral Competencies: Effective stakeholder management across engineering, manufacturing, and procurement teams Solid project management abilities to drive timelines and coordinate technical deliverables Qualification : B.E. in Mechanical Engineering

Job Title: Assembler Sustaining Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We are an award-winning, inclusive workplace that celebrates diversity, innovation, and the passion to give back. We believe in work-life balance, empowering individuals, and creating an environment where you feel inspired and supported every day. Your wins will be celebrated, your growth championed, and your contributions deeply valued. We enable our customers to become Autonomous Digital Enterprises ready to take on the future with confidence. The Opportunity: Join the team behind Control-M, BMC s powerful orchestration and automation platform used by the world s top organizations to automate business-critical processes from data pipelines to financial transactions. As a z/OS Assembler Specialist in our Product R&D Support team, you'll work on sustaining engineering and APAR (Authorized Program Analysis Reports) development for mainframe systems. If you're driven by solving complex challenges, collaborating globally, and making a direct impact on product stability and customer satisfaction, this role is for you. Key Responsibilities: Join a dedicated team responsible for product support and APARs development for BMC s mission-critical Mainframe (z/OS) products. Develop and maintain diagnostic tools and solutions to improve the supportability and performance of the product. Contribute to APAR development cycles with a focus on timely delivery and quality. Take ownership of technical issues and work them through to resolution. Collaborate with global teams across functions to ensure product quality meets enterprise-level expectations. Share knowledge, best practices, and mentor others to elevate team capabilities. Qualifications: Bachelor s degree in Computer Science, Engineering, or a related field. 5+ years of experience in an engineering role within a Mainframe z/OS environment. Strong programming experience in Assembler language. Proficiency with z/OS internals, including JCL, JES2/3, SMS. Ability to analyze system dumps using IPCS. Hands-on experience with SMP/E for software maintenance. Strong analytical and troubleshooting skills with customer-focused problem-solving ability. Excellent communication and collaboration skills; capable of working both independently and as part of a team. Nice to Have: Experience with Java, C, or C++ Familiarity with UNIX System Services and Language Environment on z/OS Background in an enterprise product-based company Over 6,000 employees globally, united by innovation and collaboration A culture that recognizes and celebrates your individuality Continuous learning opportunities and exposure to cutting-edge technologies A commitment to creating an inclusive and empowering workplace That s okay. We value diverse backgrounds and perspectives. If you're excited about this role and BMC, we still encourage you to apply. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Job Title: Service Desk Specialist (Licensing / Order Management) Company: Druva Location: Pune, Maharashtra, India About Druva: Druva empowers organizations with cyber, data, and operational resilience through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Our platform simplifies data protection, streamlines governance, and delivers actionable insights to accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates infrastructure complexity and management costs, enabling data resilience across multiple geographies and clouds. About the Role: We are seeking a skilled Service Desk Specialist to join our Licensing and Order Management team. This role involves managing product licenses, troubleshooting customer issues, and coordinating with global sales and finance teams to ensure seamless customer entitlement and satisfaction. The ideal candidate is customer-focused, process-driven, and capable of multitasking efficiently in a dynamic environment. Desired Skills & Experience: 4+ years of experience in Service Desk or similar customer-facing roles, preferably within a product company. Excellent phone etiquette, with strong written and verbal communication skills. Proficiency in MS Office applications is a plus. Experience working with software licensing processes. Familiarity with Order-to-Cash processes is advantageous. Exposure to AWS cloud, backup, and storage technologies is a plus. Ability to multitask efficiently and adhere to defined processes. Experience in running scripts to extract data from various databases is desirable. Familiarity with Salesforce and Google Workspace applications is preferred. Key Responsibilities: Generate and deliver product licenses to Druva prospects, channel partners, and customers. Troubleshoot and resolve licensing-related customer issues. Collaborate with global Sales and Finance teams to resolve entitlement and billing discrepancies. Create Proof of Concept (POC) server instances on AWS following documented processes. Contribute to process design, optimization, and continuous improvement initiatives. Support retention of support contracts by delivering excellent customer service. Participate in customer experience improvement programs. Provide Service Desk coverage during assigned hours within a 24x5 operational framework. Proactively identify gaps, suggest improvements, and notify customers within defined SLAs. Manage proactive support queries and communicate updates spontaneously. If you thrive in a fast-paced, customer-focused environment and are passionate about driving operational excellence, Druva offers an exciting opportunity to be part of a global leader in data resilience.

Job Title: Associate Renewal Specialist Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations with the Data Resiliency Cloud the industry s first and only at-scale SaaS solution. Druva simplifies data protection, governance, and visibility, eliminating complex infrastructure costs while delivering data resilience across multiple geographies and clouds. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva accelerates organizations journey to the cloud. Role Overview: The Associate Renewal Specialist will support the Renewals team by preparing quotes, assisting Field Account Executives, and ensuring accurate and timely renewal documentation. This role acts as a liaison between Renewals, Sales, Sales Operations, and Deal Desk teams to streamline renewal processes and accelerate deal closures. Key Responsibilities: Prepare renewal quotes and assist Renewal Specialists in the sales process. Support Field Account Executives by documenting renewal opportunities and preparing necessary paperwork. Cross-check completed deals for accuracy in SalesForce to improve renewal velocity. Facilitate communication and coordination among Renewal Specialists, Sales, Sales Operations, and Deal Desk. Maintain accurate records of renewal requests, quotes, approvals, contracts, and other relevant documents. Proactively contact Renewal Specialists ahead of future renewals to begin paperwork and prepare renewal activities. Monitor renewal quote uploads to the automation platform and track progress to identify delays or exceptions. Ensure renewal paperwork and contracts are completed accurately and timely, adhering to company policies. Qualifications: 6 months to 2 years of relevant experience in Sales, Sales Operations, Sales Development, or Renewals preferred. Bachelor s degree required; MBA is a plus. Knowledge of sales or technology industries is advantageous. Understanding of subscription and SaaS business models is a strong plus. Excellent written and verbal communication skills. Proficient with Microsoft Office or Google Workspace. Familiarity with Salesforce or similar CRM tools preferred. Willingness to work split shifts overlapping India and USA time zones. Note: This role is based in Pune and requires night shift availability. Qualification : Bachelors degree required; MBA is a plus.

Informatica Senior Developer (IDMC) Pune Location: Pune Experience: 5+ Years Start Date: Immediate Salary: Best in Industry Qualification: Bachelor s / Master s Degree in Computer Science, IT, or a related field Job Summary: We are hiring a skilled and experienced Informatica Senior Developer specializing in IDMC (Informatica Intelligent Data Management Cloud) for our Pune location. The role involves leading the design and development of scalable MDM solutions, ensuring data governance, and optimizing cloud data integrations across enterprise systems. If you're looking to lead next-gen data initiatives using cloud-native technologies, this is the role for you. Key Responsibilities: MDM Architecture & Solution Design: Design scalable and secure Informatica MDM solutions on IDMC. Define enterprise-wide data governance, data modeling, and metadata frameworks. IDMC Implementation Leadership: Lead end-to-end MDM project lifecycles including development, testing, deployment, and optimization. Ensure high-quality and business-aligned IDMC solutions. Cloud Data Integration: Integrate MDM with cloud and enterprise systems using Cloud Data Integration and Cloud Application Integration. Tune data flows for maximum performance and availability. Data Governance & Compliance: Implement data security, compliance (GDPR, CCPA), and quality rules using IDMC features. Ensure consistent and accurate data across business domains. Leadership & Mentorship: Mentor junior developers and guide them through complex workflows in IDMC. Establish best practices and coding standards within the team. Cross-Team Collaboration: Partner with business analysts, data architects, and stakeholders to align MDM initiatives with enterprise goals. Troubleshooting & Continuous Improvement: Lead resolution of technical issues in production and development environments. Continuously optimize MDM workflows for better performance and efficiency. Documentation & Reporting: Maintain clear and comprehensive documentation on architecture, configurations, and workflow processes. Provide regular project status updates to leadership and stakeholders. Key Requirements: Experience & Expertise: 5+ years of hands-on experience with Informatica MDM and IDMC. Proven experience designing and deploying cloud-native MDM solutions. In-depth knowledge of Cloud Data Integration, Cloud Application Integration, and Cloud Data Quality. Technical Skills: Strong command over SQL, Java, RESTful APIs, and web services. Experience with cloud-native data architecture, governance, and data security on IDMC. Familiarity with Azure, AWS, or Google Cloud is a plus. Work in a leading-edge cloud data engineering team based in Pune. Shape the data landscape of global enterprises through MDM excellence. Enjoy a collaborative culture, flexible working environment, and top-tier compensation. Apply Now to join as an Informatica Senior Developer (IDMC) and lead transformative data initiatives from our Pune office! Qualification : Bachelors / Masters Degree in Computer Science, IT, or a related field

About Talentica Software: Talentica Software is a specialized software development firm founded by industry veterans and IIT Bombay alumni. We excel in helping startups build innovative products by leveraging cutting-edge tools and technologies to solve real-world challenges. Over the past 21 years, we ve collaborated with over 180 startups, primarily in the US, and have contributed to numerous successful exits. In 2022, Talentica Software was recognized by Great Place to Work as one of India s Great Mid-Size Workplaces. What We re Looking For: We are seeking a meticulous and detail-oriented QA Specialist who is passionate about ensuring data quality. You will work closely with our analytics team to design and execute robust QA processes, validate data pipelines, and automate repetitive QA tasks. Your contributions will play a crucial role in delivering accurate, reliable, and high-quality solutions. If you enjoy solving problems, automating processes, and ensuring data integrity, this role is tailor-made for you! What You ll Be Doing: As a QA Specialist, your responsibilities will include: Designing and implementing comprehensive QA processes for data and analytics deliverables. Validating end-to-end data pipelines, including data sources, ETL processes, data extracts, calculations, visualizations, and application interfaces. Conducting functional, regression, performance, and tolerance-range testing across reports and data systems. Simulating end-user interactions to ensure a smooth user experience with analytics outputs. Validating application tracking functionalities, including data collection through app usage. Verifying calculations and metrics in BI tools like Tableau, Power BI, and others. Performing database validation using SQL (Oracle, BigQuery) and NoSQL (MongoDB) systems. Automating recurring QA tasks in the analytics/BI environment where possible. Identifying, documenting, and tracking data quality issues and discrepancies. Collaborating with cross-functional teams including data engineers, BI developers, and product managers to ensure high-quality analytics deliverables. To Succeed in This Role, You Should Have: Qualifications: BE/B.Tech degree from top engineering institutions such as IIT, NIT, BITS, VJTI, or equivalent. Experience: 2+ years of experience in QA, data validation, or analytics testing. Technical Skills: Hands-on experience testing in BI tools environments. Proficiency in SQL, with experience in Oracle and BigQuery (preferred). Familiarity with NoSQL databases like MongoDB (a plus). Experience with regression testing and simulating user interactions in BI tools. Bonus Points If You Have: Knowledge of scripting languages like R or Python. Experience in automation testing in analytics or BI environments. Familiarity with Databricks. Soft Skills: Strong communication skills, with the ability to collaborate effectively across teams. Ability to present complex findings to both technical and non-technical stakeholders. What You ll Find at Talentica: Innovative Culture: We focus exclusively on cutting-edge development, not routine maintenance. Our technological expertise sets us apart. Endless Learning Opportunities: This is a place to grow. You ll have access to constant learning opportunities and stay updated on the latest trends in technology. Talented Peers: Work with brilliant professionals from India s top engineering colleges (IITs, NITs, and more). Work-Life Balance: We value flexibility and offer remote work options and flexible schedules to ensure a healthy work-life balance. Great Culture: 82% of our employees recommend Talentica to their peers (according to Glassdoor). We pride ourselves on our supportive and collaborative work environment. Recognition & Rewards: We celebrate success and ensure that your contributions are recognized and appreciated. If you re passionate about ensuring data integrity, automating processes, and solving problems in a fast-paced, innovative environment, we d love to hear from you. Qualification : BE/B.Tech from IIT, NIT, BITS, VJTI, or any other top Indian engineering college.

Job Title: ServiceNow Implementation Specialist Location: Pune, India Company: Tietoevry Tech Services About Tietoevry Tech Services At Tietoevry Tech Services, we empower organizations to modernize their IT landscapes, driving efficiency, agility, and innovation to help realize their digital ambitions. Our customers include large Nordic enterprises across various industries, as well as the public sector. With a clear vision to become the leading technology services provider in the Nordics, we leverage ServiceNow as a strategic platform to support our customers' business transformation. To strengthen our team, we are seeking ServiceNow Implementation Specialists/Developers to play a key role in delivering high-quality solutions in client-facing roles. Key Responsibilities Implement and configure ServiceNow ITSM and HR modules to meet customer requirements. Develop and manage integrations using REST APIs and other standard integration platforms. Work as a ServiceNow Developer on projects ranging from simple implementations to complex solution deliveries. Analyze and resolve production issues related to ServiceNow implementations. Manage the end-to-end code migration process across development, testing, and production environments. Support end-users by addressing queries and providing guidance related to the implemented ServiceNow solutions. Required Skills & Experience ServiceNow Certified Administrator (mandatory), with preference for candidates holding ITSM Implementation Specialist certification. Minimum of 3 years of hands-on experience in ServiceNow development and support. Strong technical knowledge of the ServiceNow ITSM module. Experience with ServiceNow HR Service Delivery (HRSD) is an added advantage. Proven expertise working as a ServiceNow Technical Consultant in customer-facing engagements. Ability to analyze existing implementations, identify areas for improvement, and propose innovative solutions. Experience collaborating with international teams, especially across Europe and India. Strong communication skills, both verbal and written, in English. Desired Attributes Strong interpersonal and customer engagement skills. Proactive, self-motivated, and highly organized. Collaborative team player, comfortable working in global and multicultural environments. Ability to adapt to evolving business and technology needs. Meaningful projects with opportunities to work on end-to-end ServiceNow implementations, including ITSM and HR modules, with third-party integrations. A collaborative and inclusive culture, inspired by Nordic values transparency, low hierarchy, and mutual respect. Comprehensive ServiceNow training and certification programs to support continuous professional development. Short and long-term onsite opportunities in Europe, enabling direct collaboration with customers. A strong commitment to work-life balance and flexibility. A workplace that fosters innovation through diversity, equity, and inclusion. Diversity & Inclusion Commitment At Tietoevry, we value and actively promote diversity, equity, and inclusion. We welcome applications from all genders (m/f/d) and encourage individuals from diverse backgrounds to apply. Our belief is that diverse teams inspire creativity, innovation, and foster a strong sense of belonging.

Summary / Role Purpose The Business Operations Supervisor works with the Sales, Sales Operations, Legal, Export Compliance, Accounting, and other departments to process customer quotes and orders and create software license entitlement information. This role is responsible for supervising and leading a team of Business Operations Specialists and for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Supervisor can handle complex tasks and orders and accomplish straightforward work without assistance. This role is expected to consistently take the initiative to assist others and further the objectives of the Business Operations Department. Key Duties and Responsibilities Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures. Generates timely, accurate license keys and entitlements, and delivers them to sales channels and customers. Assists customers attempting to enroll for ANSYS, Inc. Customer Portal access. Utilizes CRM checks to strive for succinct data integrity. Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues. Provides assistance to sales personnel for proper order submission and documentation. Proactively interfaces with Legal, Accounting, Sales, and other departments to drive procedural and policy adherence. Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service. Consistently coaches and mentors other team members including training responsibilities. Leads group discussions and department projects such as developing rollout plans for product delivery. Approves complex orders/tasks as assigned. Ability to work different time zones (Japan, Europe, and the US) during predefined periods within a quarter as needed. Directly supervises and manages assigned Business Operations staff members. Establish and maintain effective working relationships with direct reports. Coach, evaluate and mentor staff. Assign tasks, ensures the quality of work, balances workloads. Identifies and addresses performance issues. Conduct and deliver mid-year and annual performance reviews. Assist with hiring activities; conducts interviews, hires and orients new employees. Minimum Education/Certification Requirements and Experience Education: Bachelor s Degree in Business plus a minimum of 5 years of experience in a billing, order processing, or customer service environment OR an AA degree, plus a minimum of 7 years of experience in a billing, order processing, or customer service environment. Excellent customer service skills and orientation. Strong interpersonal and communication skills, with the ability to facilitate training and presentations to internal and external customers. Ability to interact effectively with senior business managers. Possess a sense of urgency, strong organizational and analytical skills. Lead inter-department communication efforts on policy updates. Experience working in a database environment including report generation responsibilities. Demonstrated ability and experience in a detail-oriented position. Ability and willingness to perform in a fast-paced, rapidly changing environment. Demonstrated ability to multi-task in a deadline-driven environment. Ability to handle sensitive, complex, and confidential information. Previous experience with servicing global customers and prior CRM experience. Microsoft Office experience required. Preferred Qualifications and Skills A minimum of 8 years of experience in a billing, order processing, or customer service environment. Bachelor s Degree in Accounting or Business is preferred. Previous coaching and/or mentoring experience preferred. Experience with Salesforce CRM, Snowflake, and PowerBI. Process improvement experience. At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results. INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. WELCOME WHAT S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head-on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.

Job Overview: We are looking for a Customer Success Specialist (CSS) to join our team. In this role, you will be responsible for ensuring customer satisfaction throughout the post-sales lifecycle, focusing on customer adoption, support, program optimization, and expansion. The CSS will closely align with customers business objectives, ensuring that our solutions help them achieve their strategic goals. This role requires strong relationship-building skills, an analytical mindset, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Onboarding Support: Collaborate with the Sales Team to ensure smooth onboarding for customers, facilitating a seamless go-live process and introducing them to the product. Ensure that customers understand the value and functionality of the solution from the start. Customer Experience Design: Work with customers to design tailored Customer Experience programs that align with the product capabilities and their strategic business goals. This ensures ongoing value and fosters long-term customer satisfaction and growth. Account Escalations & Support: Address customer issues promptly, whether they arise from alerts, red flags, or direct customer inquiries. Ensure timely resolution of critical issues or overdue support tickets to maintain customer satisfaction. Customer Renewals & Growth: Proactively identify and prioritize resources based on perceived risk, growth potential, strategic value, and the renewal timeline. Support customers to ensure their continued use of our solutions and increase renewal rates. Customer Adoption Monitoring: Monitor adoption rates for assigned accounts, providing insights to customers about their usage patterns. Share valuable feedback with the Sales and Marketing teams to inform customer success strategies. Collaboration with Marketing Team: Work closely with the Marketing team to build customer testimonials, case studies, and referrals, showcasing the value of our solutions and expanding our customer base. Periodic Health Checks: Conduct regular health checks for key accounts to monitor progress and resolve potential issues early. Ensure no last-minute surprises and that customers are consistently satisfied with the product. Contribute to Company Growth: Actively contribute to company goals, growth, and profitability by providing insights into customer success metrics and playing a key role in strategic decision-making. Key Requirements: Customer Understanding: Strong ability to understand customer requirements and guide them towards identifying financial success metrics and KPIs for their business. Data-Driven: Comfortable working with data and committed to driving a consistent engagement process that is measurable and repeatable. Fast-Paced Culture: Ability to thrive in an entrepreneurial, results-driven environment, handling multiple accounts and tasks efficiently. Interpersonal Skills: Excellent interpersonal skills to build and maintain strong customer relationships and communicate effectively with various stakeholders. Creative Problem-Solving: A creative thinker who can troubleshoot and resolve customer issues swiftly and effectively. Communication Skills: Strong verbal and written communication skills, with the ability to present ideas and solutions clearly. Organizational Skills: Extremely well-organized and analytical, capable of managing multiple projects while working under pressure. Teamwork & Independence: A proactive individual contributor who is also a strong team player, collaborating effectively with other departments and teams. Basic Technical Understanding: Ability to grasp and communicate basic technical concepts to customers, enabling them to make informed decisions. Shift Flexibility: Willingness to work in US/UK shifts as required by the business, to ensure customer needs are met across time zones. Preferred Skills: Experience with Customer Success Tools: Familiarity with customer success platforms like Salesforce, Zendesk, or similar tools is a plus. CRM Knowledge: Experience managing customer relationships and tracking customer satisfaction metrics using CRM tools. Impactful Work: Play a key role in customer satisfaction and retention while helping customers derive maximum value from our products. Collaborative Environment: Work with a dynamic and passionate team focused on delivering top-notch customer service. Growth Opportunities: Be part of a fast-growing company, where there are plenty of opportunities to learn and grow your career in customer success. If you're passionate about ensuring customers succeed, love problem-solving, and are eager to work with a diverse team, we want to hear from you! Apply now to join our team as a Customer Success Specialist and help us drive customer satisfaction and success.

About HSBC If you re looking for a career that helps you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist. Role: Lead Consultant Specialist Key Responsibilities: Incident Management: Ensure the 24/7 availability of critical enterprise applications. Work with Digital, Non-Digital teams, and third parties to identify, classify, and prioritize production incidents. Root Cause Analysis: Collaborate with technical teams to ensure that the root cause of incidents is found as a priority. Ensure actions are documented, assigned, and tracked to meet Service Level Agreements (SLAs). Documentation & Reviews: Document incident and problem management reviews, ensuring all interested parties are invited to incident retrospectives. Oversee the daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked. Complex Problem Management: Oversee complex problem cases and associated actions, ensuring teams are progressing and collaborating at all times. Ensure problem resolutions are implemented through the appropriate change management policy. Trend Analysis & Action: Identify trends and patterns of incidents and trigger reviews with technical teams. Validate that problems have been documented correctly and contain accurate information. Conduct quality checks on outage records to ensure accurate impact recording. Process Improvement: Ensure the problem management process incorporates new errors into the Known Error Knowledge Base (KB). Produce regular and ad-hoc problem and incident management reports within agreed timescales. Collaboration & Promotion: Coordinate and promote the effective functioning of problem management activities across Digital Support teams and other connected teams. Incident Ticket Management: Ensure incident and problem tickets are up-to-date, working across Digital teams for efficient ticket management. Technology Modernization: Drive technology modernization initiatives and conduct Release Readiness and Milestone Reviews. Requirements: To be successful in this role, you should meet the following requirements: Experience: A decade of experience as an IT Incident Manager or IT Service Manager with excellent problem-solving skills and the ability to collaborate with technical teams. ITIL Knowledge: Advantageous knowledge of ITIL, with ITIL certification being preferred. Experience in Agile & DevOps: Experience of working in Agile environments and familiarity with DevOps practices. Service Desk Tools: Proficiency with service desk tools such as Jira Service Desk, Global Service Desk, and ServiceNow. ITSM Processes: Strong understanding of ITSM processes and participation in CAB meetings to discuss release scope and/or roadblocks. Communication Skills: Excellent written and verbal communication skills. Monitoring & Tooling: Familiarity with tooling for application monitoring using AppDynamics and logging setup using Splunk. Incident & Problem Management Approaches: Proficient in incident and problem management approaches (e.g., Pareto analysis, Ishikawa diagrams, brainstorming). Microservices Architecture: Experience with applications using microservice architecture will be an added advantage. On-Call Availability: Willingness to be on-call to provide impact information for the services. If you're ready to take your career to the next level with HSBC, we encourage you to apply.