Economic Jobs in Hyderabad

Job Opening: Business Development Representative Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from various industries such as banking, insurance, healthcare, telecom, retail, and manufacturing, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have saved over $500M for these companies. Our product portfolio includes SmartAssist (AI-first cloud contact center as a service), BankAssist (AI-powered virtual assistant for retail banking), SearchAssist (AI-first conversational cognitive search engine), and workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist. Kore.ai is recognized as a leader by top industry analysts like Gartner, Forrester, IDC, ISG, and Everest. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, and has offices in India, the UK, Germany, Korea, and Japan. With a fast-growing team and $73.5M in Series C funding, we are on a mission to push AI innovations to the next level. About the Role We are looking for a Business Development professional with experience engaging with VP and C-Level Executives. Your role will involve navigating existing customer relationships and identifying new sales opportunities through referrals, phone outreach, LinkedIn, and email campaigns. As the first point of contact with prospects, the ideal candidate will excel in researching leads, nurturing relationships, and navigating through customer accounts to find new opportunities. Key Responsibilities Lead Generation: Use LinkedIn, email, and phone calls to generate new sales opportunities by engaging with CXO/VP-level contacts in the North American enterprise segment. Consultative Conversations: Identify prospects needs and recommend appropriate products/services through consultative conversations. Conduct deep account research to identify economic and functional buyers. Relationship Building: Build long-term, trusting relationships with prospects to qualify leads as sales opportunities through a repeatable nurture motion. CRM Management: Accurately update and maintain HubSpot CRM and other marketing systems. Discovery Meetings: Set up discovery meetings between customer contacts and sales executives to further discuss business opportunities. Qualifications & Experience Experience: 2 7 years of business development or inside sales experience, with a proven track record of setting up discovery calls and generating qualified opportunities. Communication Skills: Strong communication skills via phone and email, with the ability to engage prospects effectively. Problem-Solving: Creative problem-solving approach and strong analytical skills. Market Experience: Experience working in the North American market, preferably in the SaaS, CX, or EX space. Sales & Marketing Knowledge: A strong understanding of both the sales and marketing funnel. Shift Flexibility: Open to working in North American shift timings. Proficiency in Tools: Proficiency with HubSpot CRM or similar tools such as 6Sense, Outreach.io, Loom, Orum, etc. Education Qualification Bachelor s or Master s in Business Administration (or equivalent). Be part of a fast-growing leader in the AI space, helping global enterprises deliver world-class customer and employee experiences. Work with cutting-edge technologies in an innovative and collaborative environment. Contribute to the expansion of Kore.ai s enterprise customer base, helping drive AI adoption across industries. Develop your skills and grow professionally in a dynamic, fast-paced organization with a strong vision for the future. About Kore.ai Kore.ai is an AI-powered platform that enables businesses to create conversational AI applications, improving customer experience and employee productivity. We are a fast-growing, innovative company with a global presence, supporting clients across multiple industries. Join our team and be a part of revolutionizing enterprise automation and customer service with AI. Qualification : Bachelors or Masters in Business Administration (or equivalent).

About KPMG in India KPMG India is a leading professional services firm, affiliated with KPMG International Limited. Established in August 1993, we combine global expertise with a deep understanding of local regulations, laws, markets, and competition. With offices across major cities in India including Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada we offer services to national and international clients across various sectors. At KPMG, we deliver rapid, performance-based, industry-focused, and technology-driven solutions that reflect our vast experience in both global and Indian business environments. Role Overview As part of our effort to support clients in reducing their compliance burden, we seek a talented individual to contribute to our team by assisting in various compliance and regulatory activities. This role focuses on helping clients streamline processes and reduce administrative overhead across different sectors. Equal Employment Opportunity (EEO) Information KPMG India is committed to providing equal employment opportunities to all applicants and employees, regardless of color, caste, religion, age, gender, national origin, citizenship, sexual orientation, gender identity or expression, disability, or any other legally protected status. We value diversity and encourage you to voluntarily share demographic details to support our diversity initiatives. Providing this information is entirely optional and will not affect your application. Qualifications: Educational Requirements: Post Graduate in Commerce/Economics or an MBA. Qualification : Post Graduate in Commerce/Economics or an MBA.

Job Description Role summary IQ EQ Group ( IQ EQ ) is committed to maintaining the highest levels of legal and ethical standards in the conduct of its business, and places the highest importance upon its reputation for compliance with all applicable laws and rules, and for honesty and integrity. The overall goal of the Group Risk & Compliance (GRC) function is to protect the Group brand and to support the successful execution of the Group s business strategy through the delivery of an integrated risk and compliance programme across the Group. GRC aims to support the Board and senior management to fulfil their statutory and regulatory obligations, by helping to ensure compliance with the laws, regulations, principles and codes established by our regulators, and more generally by supporting the effective and continuous development and operation of the Group s risk management framework. The Manager, Group Financial Crime role reflects and supports the Group s continued commitment to combatting financial crime. The role holder is responsible for working with the Senior Manager, Financial Crime Compliance (SMFCC) in a small team within the GRC function dedicated to the development and ongoing maintenance of the Group s Financial Crime Compliance and Risk Management Programmes, reflecting the importance that the Group places on Financial Crime compliance and Risk Management, and in light of the Group s continued expansion. The roleholder is responsible for supporting the SMFCC in ensuring that robust Financial Frime Compliance and Risk Management measures are in place at a Group level and for helping to ensure that employees are aware of the Group s Financial Crime prevention obligations. The roleholder reports to the SMFCC and also works closely and collaboratively with key stakeholders, including Financial Crime Officers across the Group, to drive best practice across the Group in all matters Financial Crime related. Principal responsibilities Support the FCC Function in maintaining the Group s Financial Crime ( FC ) Risk Management and Compliance Programmes in relation to the following financial crimes Money Laundering; Terrorist Financing; Proliferation Financing; Economic & Financial Sanctions; Bribery and Corruption; Fraud; and Tax evasion Undertake periodic reviews of and draft updates to the Group s FC Policies and Procedures, ensuring that they continue to reflect key regulatory requirements and industry best practices Maintain the GFCC Policy and Standards Register and ensure all documents are updated to meet deadlines set Maintain Group FCC lists including those relating to Higher Risk Countries, Approved Regulated Markets, MLROs etc. Promote the culture and practice of Financial Crime Compliance and Risk Management helping to ensure that, among other things All staff are aware of the Group s zero tolerance approach to FC and understand the role they play in combatting it; The Group is aware of the FC risks it faces; and The Group s minimum FC standards and controls are well known throughout the business and embedded in practice. Updating existing eLearning training modules and creating new ones Own the Group FC Training Calendar, ensuring new training modules are developed, updated/in place as required to meet roll out deadlines Deliver and provide ad-hoc training on key FCC related topics to staff across the Group Manage the GFCC mailbox and ensure emails are picked up timely, escalated where required and appropriately filed. Liaise with Horizon Scanning Team to identify and assess the impacts of regulatory change (negative or positive) on the Group s FC Programmes, presenting results and proposed approaches to any changes required to the SMFCC Arrange Financial Crime Network Team calls, prepare packs and follow up on actions arising Prepare internal alerts/blogs on key FC related developments Qualifications Key qualifications and behaviours we expect to see In addition to demonstrating our Group Values, the role holder will be expected to demonstrate the following: Extensive experience in a second line of defence Financial Crime role Extensive experience in drafting and updating Financial Crime related Policies and Procedures Proven experience in creating new and updating existing Financial Crime related training material. Ability to be creative, innovate and produce engaging training content Experience with Horizon Scanning and assessing regulatory change to determine the overall impact and appropriate action that should be taken Deep understanding of and ability to interpret and apply legislation and regulations Strong organizational skills and able to deliver to agreed deadlines Strong attention to detail skills when performing everyday tasks Methodical approach to working and ability to work independently with minimal support Ability to collaborate and influence challenging stakeholders effectively Hands on and collaborative approach, but with appropriate independence of mind and sound professional judgement Solution orientated approach to issue resolution, process improvement and problem solving Consistently demonstrates excellent communication and influencing skills Resilience ability to work and adapt in a fast pace and complex environment and manage multiple priorities. Cultural awareness/sensitivity, with strong emotional intelligence Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the IQ-EQ Values Required Experience Education / Professional Qualification University law degree and/or relevant professional qualification Background experience Experience of working in a second line Financial Crime compliance role in a large multi-regulator Group. Company, Product, Market knowledge Ideally possess a working knowledge of both trust and company administration and investor services (fund admin) sectors. Languages Fluent in written and spoken English Computer Expertise in Microsoft Word, E...

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Cx Compliance L&D Specialist At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. Cx Compliance L&Dprovides end to end learning services, and management for all first line of defense compliance processes, including Transaction Monitoring, Enhanced Due Diligence, Screening and Complaints. The team is responsible for the design, development, implementation and evaluation of all learning deliverables spanning new hire/cross skilling, change management and performance improvement. What you ll be doing (ie. job duties): You should have a strong understanding of regulatory and legal requirements related to compliance, such as: Transaction Monitoring, Sanctions, Anti-Money Laundering, and/or privacy. You will support the Compliance TMS training program: enabling the team s strategic vision by designing and developing content, ongoing deployment and maintenance of the program, measuring program success, and soliciting feedback for future iterations. You will own pulling and analyzing metrics related to your training program You will support ad hoc projects and initiatives for the Compliance training team You will ensure your training program is aligned with regulatory and legal requirements You will maintain multiple training program asset types: elearning courses, instructor led resources, nesting process documents/trackers, training calendars, etc. You will collaborate with multiple internal teams (Workforce Management, VendorManagement, Operations, Compliance etc) for training program feedback, to obtain required sign-offs, and for support with ongoing training deployments You will manage multiple projects and deployments simultaneously, owning all aspects of resource coordination, timelines, deliverables, and goals. You will work in tools like: Articulate, Docebo, Jira, Looker, Slack, and Gsuite products. What we look for in you (ie. job requirements): Proven track record of successfully managing complex projects with multiple stakeholders and delivering high-quality results within deadlines. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Experience with instructional design methodologies, e-learning tools, and learning management systems. Strong analytical and problem-solving skills, with the ability to identify training needs, evaluate training effectiveness, and recommend improvements. Ability to work independently and as part of a team, with a high level of self-motivation and accountability. Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.

Consumer QA Analyst III At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors. Please note that this role is expected to report onsite in our Manila/Hyderabad office. Kindly expect to work in a US timezone per business needs. What you ll be doing (ie. job duties): Full ownership of quality program:Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements. Analyze metric trends:Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it. Communicate quality issues: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders. Manage quality projects and deployments:Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement. Own dashboard management: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements. Facilitate calibration sessions: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations. Handle disputes and escalations: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances. What we look for in you (ie. job requirements): Relevant Experience:3+ years of experience in quality management in customer service operations. [For internal applicants]:Process expert with strong knowledge in complex workflows. 90%+ QA score with no captured critical error in the past 6 months, and currently not in any performance improvement plan. Mission-driven:Strong commitment to Coinbase s mission with a passion of improving customer experience. Problem solver:Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights. Expert calibrator: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other s perspectives. Project management:Excellent project management skills in handling quality-specific projects. Reporting management: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides. Stakeholder management:Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed. Organizational and time management:Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines. Nice to haves: Prior supervisory experience is a huge advantage Experience in supporting high-value customer, account management, and elevated support Basic crypto knowledge COPC or Lean Six Sigma Yellow/Green Belt certification Familiarity with change management processes Familiarity with quality management tools such as NICE/MaestroQA

Compliance Program Manager At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. We are seeking an experienced Compliance Program Manager to oversee the execution of high-priority regulatory compliance Programs within the company s Transaction Monitoring (TMS) and Screening functions. This role involves leading strategic, multi-regional Programs to ensure compliance with global AML regulatory bodies. The Program Manager will ensure the integration of regulatory requirements into policies, overseeing their documentation and practical implementation across the business. Additionally, the role will focus on 1) launching new TMS and Screening programs into new products 2) driving automation and process efficiencies and 3) resolve internal audit findings and ensure all operational processes related to TMS and Screening are aligned with compliance standards. What you ll be doing (ie. job duties): Lead cross-functional teams to deliver large-scale, global projects ensuring that all TMS and Screening Program objectives are met on time and within scope. Work across Technology, Operations, Compliance and Product teams to continually refine and improve TMS and Screening processes, ensuring they remain compliant with regulatory requirements whilst ensuring a best in class customer experience. Lead the translation of Compliance requirements and policies into operations processes and procedures for the TMS and Screening function. Ensure requirements for new TMS and Screening programs across new businesses or products are launched on time and satisfy compliance and business requirements. Develop and maintain a detailed Program plan, setting milestones, managing resources, and identifying key deliverables to ensure successful outcomes. Engage with key stakeholders (legal, risk, compliance, operations) to ensure ongoing communication and alignment of goals. Establish robust mechanisms and feedback loops to gather operations / investigator feedback on TMS and Screening processes, to improve upstream Compliance and Product controls. Lead the development of dashboards and KPIs to monitor the success of the compliance Program and track adherence to global regulatory requirements. Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions. What we look for in you (ie. job requirements): Motivated by Coinbase s mission 5+ years of proven transaction monitoring / AML experience in financial services or technology organizations. 3+ years of program management experience across global and cross functional teams. Working knowledge of laws, regulations, and risk management practices for financial services. Hands-on involvement in defining metrics that tie back to how we measure success. Proficient in PowerPoint/Google Slides and Excel/Google Sheets. A BA/BS degree in business, finance, and other related fields. Nice to haves: Advanced degree in business, finance, and other related fields. Experience with and/or keen interest in cryptocurrency. Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions). Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud. Qualification : A BA/BS degree in business, finance, and other related fields.

KYC EDD Analyst II At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. This role is for the KYC EDD Analyst II as part of the operations function in the Compliance team, reporting to the Team Manager Compliance operations. In this role, Compliance EDD Analyst - II will be responsible to manage the speciality case work streams. In this role, candidates will be expected to work on the high net worth individual cases and deal with executive escalations for such customers. Through the investigation into the KYC documents, candidates will be expected to safeguard the customer experience by satisfying the compliance regulatory requirements. Additionally, candidates will have certain metrics to achieve as a part of business operations. Onboarding retail customers with adherence to Coinbase s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations. To be successful in this role, you will need to have a proven track record of subject matter expertise for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative! What you ll be doing (ie. job duties): Lead and execute comprehensive EDD on High-risk customers, transactions, and high-net worth individuals, ensuring thorough risk assessment. Review, analyze, and validate KYC information to ensure it aligns with internal policies, regulatory requirements, and quality standards. Identify, assess, and escalate suspicious activities with precision, providing clear and actionable recommendations. Complete review in a timely and efficient manner, ensuring application of risk based approach helping mitigating any AML risk and at the same time ensuring a good customer experience Make recommendations on process improvements to increase efficiency and accuracy Provide mentorship and guidance to junior analysts, fostering a culture of excellence and continuous improvement. Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow Utilize an in-depth understanding of metrics to drive data-driven recommendations Maintain awareness of regulatory updates and incorporate process and procedural changes in the due diligence review process Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular insights, recommendations and feedback to Client Service Management Continuously add value through effective impact analysis, prioritization, root cause analysis and efficient execution of initiatives. Tackle routine problems, largely through precedent and referral to general guidelines What we look for in you (ie. job requirements): Years of experience: minimum 2 years of compliance experience (Enhanced Due Diligence [EDD]) Minimum Bachelor s degree or equivalent Knowledge of on-boarding checks, entity types and AML/KYC laws, guidelines (e.g. BSA, OFAC, FinCEN guidance), and rules for financial products & services Strong written/verbal communication, critical thinking, and problem-solving skills Experience working with Google Sheet, Google Doc, Excel, Word Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment Multi-tasking ability, team-oriented, and a self-starter Ability to work with limited direction from management when situations occur Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets Ready to support in 24*7 environment Organized with a high level of attention to detail Work from the office 100%, no hybrid or work from home. Nice to haves: Knowledge of the cryptocurrency industry. Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

Job Title: Scrum Master Grade Level: 11 About the Role: The S&P Global Commodity Insights team is undergoing a transformation to adopt platform-centric software engineering practices, aligned with Agile development methodologies. The Scrum Master will play a critical role in driving this Agile adoption across the team. The Impact: This role supports major strategic initiatives aimed at strengthening market leadership, enhancing customer experience, and implementing next-generation software technologies. It offers an exciting and visible opportunity to contribute during a period of significant organizational and operational transformation. Responsibilities: Coach teams and the organization on Agile/Scrum practices and values to enhance customer satisfaction. Guide teams toward self-organization. Assess Scrum maturity across teams and the organization, and foster continuous improvement at a sustainable pace. Identify and remove impediments, or guide teams to the appropriate personnel to resolve issues. Create a trusting, safe environment where issues can be openly discussed without fear of blame, retribution, or judgment, focusing on problem-solving. Facilitate work progress without coercion or micromanagement. Foster effective discussions, decision-making, and conflict resolution. Enhance internal and external communication, improving transparency and information flow. Shield teams from external distractions and interruptions. Support and educate Product Owners, particularly in backlog grooming and maintenance. Lead by example, using servant leadership principles to support teams. Drive continuous improvement by facilitating retrospectives and encouraging teams to take ownership of their processes and outcomes. What We re Looking For: Basic Qualifications: First-level Scrum Master certification (PSM I). Minimum of 7 years of experience as a Scrum Master for software development teams practicing Scrum principles, methods, and frameworks. Experience working in a SAFe environment across three or more Program Increments (PIs), with a clear understanding of SAFe team structures. Proficiency in applying the SAFe framework. Enforce team rules, including Scrum guidelines, Built-In Quality practices (XP), Work in Progress (WIP) limits from Kanban, and other agreed processes. Collaborate with fellow Scrum Masters to enhance Scrum adoption across the organization. Strong facilitation, situational awareness, conflict resolution, continuous improvement, and transparency skills. Knowledge of documented patterns and techniques for addressing common Scrum challenges (e.g., Burndown techniques, retrospective formats, defect handling). Excellent oral and written communication skills. Proficiency with tools such as Azure DevOps, Confluence, MS Teams, and SharePoint. Demonstrate commitment to Scrum values commitment, focus, openness, respect, and courage. Preferred Qualifications: SAFe Scrum Master (SSM) certification. Familiarity with other Agile frameworks (Kanban, XP, Crystal, FDD). Experience with Agile techniques such as User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pair Programming, Automated Testing, and Agile Games. Previous experience in a Team Lead role. About S&P Global Commodity Insights: S&P Global Commodity Insights provides a comprehensive view of global energy and commodity markets, enabling customers to make confident decisions and create long-term, sustainable value. As a trusted connector, we bring together thought leaders, market participants, governments, and regulators to co-create solutions that drive progress. Essential to navigating the Energy Transition, our coverage spans oil and gas, power, chemicals, metals, agriculture, and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI), the world s leading provider of credit ratings, benchmarks, analytics, and workflow solutions across global capital, commodity, and automotive markets. Through our solutions, we help leading organizations navigate economic landscapes and prepare for the future.

If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Vice President HBEU Reporting Operations Principal responsibilities Ensuring consistency among various reporting deliverables in integrated reporting including but not limited to financial statement, capital adequacy & liquidity coverage. Manage Delivery of high quality regulatory outputs including regulatory returns, disclosures and internal MI Presenting to the stakeholders and seeking sign off s before regulatory submission or submission for group. Support the production of existing and designing new integrated reporting information requirements and disclosures (ensuring best practice and compliance with listing requirements and regulatory standards). Proficiency in handling the audit & review queries from internal audit, external audit & regulators supervisory controls (S166). Ensuring that all assurance checks are performed ahead of finalization of numbers and preparation of assurance packs for sign off meetings including variance analysis and review of controls checklist. To be well versed with regulatory interpretation & definition prescribed in various regulation including ECB guidelines, PRA regulation, Applied policies & accounting standards. In-depth knowledge of at least two verticals in either of Financial reporting / Regulatory Reporting / Liquidity reporting. Work with Finance Change delivery, Global Regulatory policy and Remediation programs on upcoming Regulatory changes, business requirements and system enhancements to ensure the solutions delivered are fit for purpose and meets the desired objectives. Active participation in User Acceptance Testing (UAT) for every change/release to drive consistency and efficiency and also highlighting the issues and taking it for remediation. Requirements A qualified professional (preferably CA or ICWA or MBA or CFA) with overall post qualification experience of 8+ years. Sound knowledge of the Financial/Banking Services industry, products and systems. Sound understanding of IFRS, experience in analysis of financial statements, IFRS and audit/compliance Ability to work under pressure, report under tight deadlines and deal effectively with issues as they arise. Prior experience in Regulatory Reporting, Liquidity or Financial Reporting function will be an advantage. Preferably having knowledge and experience in Basel III/CRDIV and PRA regulatory rules; AOP & Stress Testing reporting. The role holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Knowledge of Python, R, Xceptor or any upcoming technology used within Finance for automation would be preferred. Qualification : A qualified professional (preferably CA or ICWA or MBA or CFA) with overall post qualification experience of 8+ years.

About the Role: The Data Quality Measurement Team plays a pivotal role in ensuring the integrity, timeliness, and reliability of data used by various business units. The primary goal is to uphold high standards for data quality, ensuring that data is sufficiently accurate, reliable, and timely, in alignment with business or regulatory standards. The team is composed of highly skilled professionals who possess an in-depth understanding of business operations and strive to provide exceptional client experiences, while mitigating legal and regulatory risks for the organization. Key Responsibilities & Impact: Stakeholder Engagement: Collaborate with stakeholders to define requirements and usage needs for measuring data quality in a specific region or business unit. Data Quality Ownership: Take ownership of ongoing data quality measurement activities, focusing on specific regions or business areas to ensure high-quality data standards. Issue Identification & Remediation: Detect data quality issues, perform root cause analysis, and escalate issues for remediation to ensure data meets high-quality standards. Testing & Data Audits: Conduct testing on defined use cases for new technology and vendors. Deliver results and identify sources of errors in the data. Root Cause Analysis: Perform root cause analysis on smaller, self-contained data analysis tasks, often related to assigned or unfamiliar projects. Regulatory Compliance: Ensure compliance with regulatory requirements through data quality processes, particularly within the S&P Ratings division. Data Querying & Correction: Utilize data queries to identify and correct data inconsistencies, ensuring the accuracy and reliability of data. Functional and Business Knowledge: Data Development Lifecycle: Apply foundational knowledge of the data development lifecycle, tools, and theories to complete assignments efficiently. Business Understanding: Possess a basic understanding of business operations and data quality objectives within the team. Problem Solving: Data Issue Resolution: Identify and solve problems within the data domain, using analytical skills to propose clean, objective solutions. Technical Requirements Translation: Ability to analyze complex business problems and translate them into objective technical requirements with minimal business interaction. Passion for Innovation: Demonstrate a passion for problem-solving and the exploration of new technologies to improve data quality processes. Interactions: Internal Collaboration: Primarily work within the team but may also engage with related teams and stakeholders in the data domain to understand processes and procedures. Communication: Regularly communicate data quality updates within the team and to other relevant stakeholders. Typical Scope & Impact: Team Contribution: Contribute to the achievement of personal and team objectives, ensuring that data quality standards are met across the organization. Education & Experience Requirements: Minimum Qualifications: Bachelor s degree or equivalent experience required. 3-4 years of experience in a data operations role. Experience in data quality roles is a plus. Preferred Qualifications: Technical Skills: Experience with data visualization and analysis tools such as Advanced Excel, SQL, Oracle databases, Power BI, ETL, Python. Industry Knowledge: General understanding of financial and market data flows. Skills & Capabilities: Strong attention to detail and the ability to meet deadlines. Ability to effectively collaborate within a large, global team. Strong written and verbal communication skills. Analytical problem-solving skills with a willingness to ask questions and escalate unresolved concerns. Capable of holding others accountable for delivering key actions. About S&P Global Ratings: At S&P Global Ratings, we provide independent, analyst-driven credit ratings, research, and sustainable finance opinions that offer clarity and critical insights. Our high-quality credit assessments enable market participants to make confident decisions, uncover opportunities, and navigate complex economic landscapes. As part of S&P Global, we help organizations worldwide manage risk, plan for the future, and make data-driven decisions in the capital, commodity, and automotive markets. Qualification : Bachelors degree or equivalent experience required.

About the Role: Associate Director, Workflow Digitization S&P Global is looking for an experienced Product Manager to serve as a key tactical interface between core business and technology teams. Working with Product Owners and mature scrum teams, this role enables Commodity Insights researchers, analysts, market reporters and news to digitize and improve business processes, using next-gen technologies in a seamless, productive way. This hands-on role involves creating solutions, optimizing processes & leading initiatives to solve business problems while striving for high adoption of solutions through effective change management & communications. The Team: The Product Management team is a highly motivated team scaling innovation and building platforms for our Commodity Insight business lines including news, pricing, research and analytics. We use Agile methodologies to drive ongoing delivery work closely with business and technology partners to share knowledge, embrace change and implement best-of-breed technology. Responsibilities and Impact: This role is a key partner in supporting the Commodity Insights strategy by designing and implementing service-oriented solutions within our digital workflow platforms. You will be the Product Manager for the services that solve diverse business problems by developing our next generation of workflow systems to leverage latest automation, GenAI and cloud technologies by working closely with stakeholders in an end-to-end implementation of the solution: inception, prototyping, development, and productionizing. You will be able to demonstrate the ability to translate complex business processes to technical solutions. Define product vision, strategy, and roadmap based on external product management feedback, business requirements and internal goals. Collaborate with internal teams, SMEs and stakeholders to identify product requirements and prioritize feature development. Identify and drive opportunities for incorporating new technologies into existing workflows to optimize current operations. Work closely with the product owners and software development team to ensure that products are developed on time, within budget, and meet quality standards. Monitor and analyze application performance and use data-driven insights to make informed product decisions. Develop and manage a high performing teams, creating an environment to enable them to excel, leading by example and providing regular coaching for their continued development. What We re Looking For: A highly motivated and disciplined team player with7-10 years of product management experience, particularly in application or platform delivery using Agile methodology Strong problem-solving and analytical skills Excellent written and verbal communication in English. Outstanding interpersonal skills, the ability to adapt communication styles, and a willingness to listen and learn Experience with LEAN management and language is a plus. Experience with workflow platforms and automation systems is a plus About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

Senior Data Scientist Data | Hyderabad, India | Full-Time About Salesforce We re Salesforce, the Customer Company, empowering businesses worldwide with AI, Data, and CRM. We believe business is a platform for change helping companies innovate, grow, and connect with customers in new ways. Join us to be a Trailblazer driving your career and impacting the future of business. Role Overview We re seeking an experienced Senior Data Scientist to lead development of advanced marketing attribution, causal inference, and uplift models that enhance marketing effectiveness and efficiency. You will design experiments, establish consistent measurement frameworks, and deliver impactful data-driven insights supporting marketing, customer engagement, and digital initiatives. You will own the full model lifecycle from ideation and prototyping to deployment and ongoing production monitoring ensuring rigor, scalability, and ethical application aligned with Salesforce s core value of Trust. Key Responsibilities Develop sophisticated statistical and machine learning models to optimize marketing investments (e.g., attribution, uplift, causal inference). Create algorithms for marketing spend optimization and ROI improvement across multiple channels. Lead full lifecycle model development: data exploration, design, testing, deployment, monitoring, and tuning. Design statistically sound experiments (A/B, multi-cell) to measure marketing and campaign impact. Collaborate cross-functionally with marketing, engineering, and analytics teams to operationalize measurement and experimentation frameworks. Stay updated on innovations in SaaS, AdTech, paid media, and analytics to continuously evolve modeling approaches. Advocate responsible and ethical use of data and models in line with company policies. Required Skills & Experience Master s or Ph.D. in Statistics, Economics, Industrial Engineering, Operations Research, Applied Math, or related quantitative fields. 8+ years of hands-on experience designing marketing optimization models (multi-channel attribution, uplift, customer lifetime value, propensity). Extensive experience in experiment design and causal inference for business impact evaluation. Strong programming skills in Python, R, PySpark, Java. Expert-level SQL skills for large-scale data exploration and manipulation. Experience with cloud platforms like GCP or AWS for scalable model development and deployment preferred. Exceptional quantitative reasoning and ability to translate analysis into actionable business insights. Excellent communication skills, capable of collaborating across diverse teams. Creative problem-solving mindset with ability to simplify complex challenges. Experience with B2B customer data and Salesforce products is a plus. Work on high-impact projects using state-of-the-art AI and analytics technologies. Collaborate with top-tier data science and marketing experts. Thrive in an innovative, inclusive culture that values Trust and continuous learning. Drive real-world business transformation at a global scale. If you are passionate about marketing science and advanced analytics, and want to lead innovation in a fast-paced environment, we encourage you to apply! Qualification : Masters or Ph.D. in Statistics, Economics, Industrial Engineering, Operations Research, Applied Math, or related quantitative fields.

Lead Data Scientist Media Mix Modeling (MMM) Location: Hyderabad, Telangana Work Type: On-site, Full-time Experience: 6+ Years Company: Blend About Blend: Blend is a premier AI services provider committed to co-creating meaningful impact through data science, AI, and technology. We harness world-class talent and data-driven strategies to unlock innovation and value for our clients. Our mission is to empower bold visions by seamlessly aligning human expertise with artificial intelligence. Job Summary: We are seeking an experienced Lead Data Scientist with deep expertise in Media Mix Modeling (MMM) to optimize marketing spend and drive strategic insights across multiple media channels. You will leverage statistical modeling and data analytics to provide actionable recommendations that improve marketing effectiveness and business outcomes. Key Responsibilities: Design, develop, and implement Media Mix Models to analyze and optimize marketing spend across channels such as TV, digital, radio, and print. Analyze historical marketing data to measure channel effectiveness and guide budget allocation decisions. Collaborate closely with marketing, business, and analytics teams to translate business goals into quantitative models and insights. Build predictive models to forecast the impact of marketing campaigns and recommend budget reallocation. Present complex analytical findings clearly and effectively to technical and non-technical stakeholders. Conduct detailed analyses of marketing campaigns and customer behavior to uncover trends, opportunities, and optimization areas. Ensure accuracy, consistency, and integrity in all data analyses and model outputs. Stay updated with the latest advances in MMM, marketing analytics, and data science methodologies. Work with cross-functional teams including Data Engineering and BI to ensure smooth data integration and workflow. Document methodologies, models, and analysis processes thoroughly. Qualifications: Bachelor s or Master s degree in Data Science, Statistics, Economics, Mathematics, or a related discipline. Minimum 6 years experience in Media Mix Modeling (MMM) or marketing analytics roles. Strong expertise in statistical modeling methods, including regression analysis and time-series forecasting. Proficiency in programming languages and tools such as Python, R, SQL, and visualization platforms like Tableau or Power BI. Familiarity with marketing data sources such as Nielsen, IRI, social media analytics, and CRM datasets. Excellent analytical skills with the ability to translate data into actionable business insights. Strong communication skills for effective stakeholder engagement across technical and non-technical audiences. Experience working in fast-paced, data-driven environments. Knowledge of machine learning techniques and frameworks is a plus. Preferred Qualifications: Experience handling large datasets and working with cloud platforms like AWS, Azure, or Google Cloud. Understanding of marketing attribution, customer segmentation, and lifetime value (LTV) models. Experience conducting A/B testing and controlled experiments. Background in consulting or marketing agency settings is advantageous. Competitive Salary: Reflecting your skills and impact. Dynamic Career Growth: Fast-track your development with mentorship and challenging projects. Idea Tanks: Collaborate and innovate in our dedicated creativity spaces. Growth Chats: Informal knowledge-sharing sessions to fuel your learning. Snack Zone: Stay energized with a variety of refreshments. Recognition & Rewards: Regular acknowledgment of your contributions and ideas. Certification Support: Grow your skillset with company-supported certification programs. Apply now to become a key player in Blend s analytics team and lead transformative marketing analytics projects. Qualification : Bachelors or Masters degree in Data Science, Statistics, Economics, Mathematics, or a related field.

Senior Data Scientist Location: Hyderabad, Telangana, India Employment Type: Full-Time Overview Microsoft Search powers delightful and relevant experiences for enterprise users, and AI-driven Copilots have turned futuristic visions into current-day reality. We are seeking candidates who can help build the next-generation machine learning systems to drive innovation in search ranking, clustering, recommendation systems, and much more. As a Senior Data Scientist in the team, you will work independently on complex problems, define success metrics, and contribute to design and review processes for machine learning/data pipelines across the team. If you're ready to tackle challenging data science problems and help shape the future of search, we want you on our team! Key Responsibilities End-to-End Ranking: Oversee the ranking of search results and contribute to enhancing search relevance. Large Language Models (LLMs): Work on developing and deploying large language models to improve search experience and AI-powered copilots. AI-powered Copilot Scenarios: Drive innovations in AI systems that enhance user productivity and engagement through Copilot capabilities. Compliance & Privacy: Develop machine learning training pipelines at scale that are privacy and compliance-aware. Personalization: Customize search results and recommend relevant content based on user preferences. Qualifications Required Qualifications: Doctorate in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or a related field AND 2+ years of data science experience OR Master s Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or a related field AND 5+ years of data science experience OR Bachelor s Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 7+ years of data science experience. Experience working with both structured and unstructured data, applying statistical techniques, and reporting results. Hands-on experience with implementing and shipping production-quality machine learning models or data pipelines. 2+ years of customer-facing, project-delivery experience, professional services, and/or consulting experience. Strong programming skills in Python, R, or similar languages, and familiarity with machine learning libraries. Preferred Qualifications: Prior work or research experience in the Search domain is highly preferred. Familiarity with large-scale distributed systems, cloud platforms (such as Azure), and real-time machine learning applications. Experience with deep learning and large language models (LLMs). Familiarity with compliance and privacy in machine learning pipelines. Microsoft s mission is to empower every person and organization on the planet to achieve more. At Microsoft Search, you will be part of a team solving impactful problems for millions globally. Join us to drive cutting-edge advancements in AI and contribute to shaping the future of search and user experiences. Employee Benefits Industry-leading healthcare coverage Generous time off and family leave policies Access to educational resources and professional development Employee discounts on Microsoft products and services Opportunities for networking and global collaborations Inclusive and supportive work environment with a focus on work-life balance Microsoft is an equal opportunity employer. We are committed to creating a diverse and inclusive environment where every individual is treated with respect and can thrive. Join us to make a global impact through innovation, collaboration, and diversity.

Job Description This role provides support to department activities with specific responsibility for the processing, recording, updating and reconciling information in compliance with established policies and procedures and to prepare and input information for the purpose of generating accounts and management information for IQ EQ group entities. Tasks Process service call requests and issue invoices / credit notes / provide specifications / close Service Agreement Lines etc. Assist with credit control activities. Process, record, update and reconcile accounting transactions from bank and credit card statements, including liaison with team for allocations. Process, record, monitor and settle client disbursements. Handle purchase ledger activities Prepare monthly/quarterly/yearly accounts and other reports for management and group reporting. BS Reconciliations Prepare and submit all tax and other statutory/regulatory returns. Prepare statutory financial statements including notes to accounts. Prepare cash reports for Senior Management and Group and ensure proper reconciliation is done. Input of banking transactions to various online banking platforms Provide coaching and assistance to junior team members. Revert on queries from internal clients. Provide oversight to ensure correctness and completeness of all finance activities undertaken by the assistant account s officers. Liaise and provide information to Senior Management and Group, including preparation of ad-hoc reports. Establish and maintain effective working relationships with colleagues and other business stakeholders. Liaise with key stakeholders, including internal, external auditors, banks, and government agencies. Provide support to Finance Manager and Team Lead for month end closing activities. Provide support to Finance Manager and Team Lead as and when required. Ensure that current financial and accounting policies, systems, and procedures operate effectively. Qualifications Degree Holder in Finance / Management / Accounting / Economics or Sem-Qualified ACCA Level 2/CA Inter (or experience I lieu) Minimum 4years of relevant experience. Additional information At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices. Company description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. Qualification : Degree Holder in Finance / Management / Accounting / Economics or Sem-Qualified ACCA Level 2/CA Inter (or experience I lieu)

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive, economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. Role: Consultant Specialist Key Responsibilities: Collaboration & Delivery: Collaborate with the Qualtrics Product Owner (HR Employee Listening), HR Technology, Agile Lead, and/or Scrum Master to deliver the Qualtrics product backlog. Capture, analyze, and document business processes to ensure alignment with business needs. Participate in the design of solutions to address business requirements and configure solutions using the Qualtrics platform. End-to-End Solution Delivery: Work with wider HR Tech teams to deliver end-to-end technical solutions, including integration and embedded surveys. Develop excellent platform knowledge through self-learning, training courses, and collaboration with professional services teams. Actively participate in the Qualtrics Pod, addressing system defects, delivering service requests, managing development changes, performing upgrades/patching, and proactively monitoring system health and performance. Testing & Compliance: Test configurations to ensure they meet requirements and quality standards. Align with HSBC development standards and best practices, including Agile delivery and Release Management controls. Write appropriate functional and technical documentation for all deliveries. Continuous Improvement: Identify opportunities for continuous improvement, focusing on user experience, security, quality, error detection, and performance enhancements. Requirements: To be successful in this role, you should meet the following criteria: Experience: Experience working with the Qualtrics platform or similar SaaS survey/employee experience technology. Background in data or statistical analysis. Proven success within a DevOps and Agile team environment. Experience in software development and/or application configuration. Experience working in a multi-cultural environment with the ability to adapt to different cultures. Experience of working in virtual, geographically dispersed locations and timezones. Technical Skills: Experience with core IT Service Management processes, including Incident Management, Problem Management, and Release Management. Experience of producing technical specifications and documentation. Knowledge of SaaS technology, APIs, and integration technology. Familiarity with the Qualtrics platform functionality, configuration, support resources, and roadmaps. Additional Skills: Strong analytical and problem-solving skills. Strong interpersonal and communication (oral and written) skills. Skilled in creative and lateral thinking. Excellent influencing, persuasion, and negotiation skills in workshops and presentations. Advanced skills in MS Excel, PowerPoint, Word, and Visio (or similar tools). At HSBC, you'll be part of a dynamic environment that fosters continuous professional development, offers flexible working options, and promotes a collaborative culture. Join us to be part of a global organization where your contributions will make a meaningful impact.

About HSBC If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you re aiming to reach the top or take your career in an exciting new direction, HSBC provides opportunities, support, and rewards to help you achieve your goals. With operations in 64 countries and territories, HSBC is one of the largest banking and financial services organizations in the world. We strive to be at the forefront of global growth, enabling businesses to thrive, economies to prosper, and helping individuals realize their ambitions. Role: Project Manager We are currently seeking an experienced professional to join our team as a Project Manager. In this role, you will lead complex IT infrastructure projects, engage with stakeholders, manage project alignment, and oversee financial and executive reporting. You will be a critical part of ensuring that HSBC s projects are successfully delivered and aligned with wider organizational goals. Key Responsibilities: Stakeholder Engagement: Influence the project approach and secure stakeholder buy-in for the project plan, commitments, and changes. Support project and technology teams to proactively manage delivery, balancing scope, schedule, resourcing, dependencies, communications, and budget. Project Alignment & Reporting: Ensure the project aligns with wider program objectives and, when necessary, the broader change portfolio across HSBC. Oversee the monitoring and reporting of progress, issues, dependencies, and risks to program management, internal stakeholders, and steering committees. Provide recommendations to guide decision-making to ensure continued progress toward delivery and benefit realization. Financial Management: Track and manage operating and capital spending within budgetary constraints, identifying risks and discrepancies. Ensure adherence to financial processes and report on financial business case commitments. Project Management Office (PMO): Assist in developing and managing the project management office (PMO) or project management practice. Encourage adherence to the project management framework, security controls, and technology architecture by ensuring compliance with standard controls. Executive Reporting: Provide timely updates to global/regional/business functions and contribute to executive leadership teams to assess performance against project/program objectives. Help identify future roadmaps and areas for improvement. Requirements: Experience: Proven experience managing large, complex IT infrastructure projects and programs using Waterfall, Hybrid, and Agile methodologies. Strong ability to direct and influence stakeholders in a matrix-oriented environment and to build partnerships at both junior and senior levels. Extensive experience in delivering large-scale IT infrastructure projects in a global and complex environment. Proven experience in stakeholder and relationship management. Skills & Certifications: Strong project and program management skills, including decision-making, communication, critical thinking, analytical, and interpersonal skills. PMP or equivalent certifications are desirable. Experience in reporting and presenting to C-suite leadership, enabling executive teams to review performance against project/program objectives. At HSBC, you ll be part of a dynamic and innovative global organization that offers continuous professional growth, flexible working arrangements, and a collaborative work culture. Join us to make an impact on a global scale and shape the future of financial services.

About HSBC If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions. The Role We are currently seeking an experienced professional to join our team as a Project Manager. In this role, you will lead the design, development, and implementation of scalable, event-driven systems that bridge the gap between legacy and modern platforms. Your role will be pivotal in ensuring seamless communication, driving the integration of platforms, and leading end-to-end development efforts to deliver robust IT solutions. Principal Responsibilities Events Architecture and Development: Design, develop, and implement scalable, event-driven systems to ensure seamless integration and communication between legacy and modern platforms. Integration Expertise: Lead efforts to integrate legacy platforms with new systems while ensuring minimal downtime and maximum operational efficiency. Full Stack Development: Drive the full-stack development of applications, overseeing both front-end and back-end technologies. Technology Leadership: Provide technical guidance and leadership in the adoption of event-driven and microservices architectures, ensuring alignment with business and technical objectives. Collaboration: Work closely with cross-functional teams, including product managers, architects, and engineers, to deliver robust IT solutions that meet business needs. Stakeholder Engagement: Present technical designs, strategies, and outcomes to senior executives and key stakeholders in a clear and concise manner. Quality Assurance: Oversee quality assurance processes to ensure all deliverables meet the highest standards through rigorous testing and peer reviews. Documentation and Best Practices: Develop comprehensive technical documentation, contribute to organizational knowledge, and promote adherence to best practices across the team. Requirements Experience: 10-15 years of IT experience, including substantial experience in leading enterprise application development, delivery, and support. Project Management Expertise: Solid understanding of software development life cycle models, with expert knowledge of both Agile and traditional project management methodologies. Ability to blend these practices effectively to suit the project and business environment. System Integration: Proven success in integrating legacy systems with modern platforms. Cloud Platforms: Experience with cloud platforms like AWS, Azure, or GCP, focusing on serverless and event-driven services. Event Streaming Technologies: Familiarity with tools like Apache Kafka, RabbitMQ, or other event-streaming technologies. Database Experience: Hands-on experience with both relational (SQL) and NoSQL databases. Agile and SCRUM: Prior experience with SCRUM/Agile methodologies in enterprise-level application development projects. CI/CD & DevOps: Exposure to CI/CD pipelines, containerization (Docker), and orchestration tools (Kubernetes). Strong technical capabilities in DevOps, SAFe, and Agile control frameworks. Cloud Computing & Microservices: Experience in executing projects involving cloud computing, APIs, and microservices. Leadership & Mentorship: Proven ability to mentor, develop talent, and motivate teams to achieve optimal performance levels and career development. Stakeholder Management: Strong ability to translate technical details into business insights, and confidently present ideas and strategies to senior stakeholders and executives. Global Presence: Work for one of the largest financial services institutions in the world with operations across 64 countries and territories. Career Growth: Leverage HSBC s opportunities for professional development and career progression. Impactful Work: Play a key role in driving technological innovation and contributing to the future of global financial services. Qualification : At least 10 15 years of IT experience, including exposure to planning, leading, managing enterprise application development, delivery, and support.

About HSBC If you re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. As one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories, HSBC aims to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people fulfill their hopes and realize their ambitions. The Role We are seeking an experienced professional to join our team as a Consultant Specialist. In this role, you will play an instrumental part in ensuring the smooth execution of projects by participating in feasibility studies, project planning, technical design, and coding. You will guide and mentor the team, ensure proper communication across the project, and interact directly with clients to resolve issues related to the delivery of projects. Principal Responsibilities Feasibility Study: Participate in the feasibility study to assess the viability of projects. Project Planning: Contribute to the estimation and planning of projects. Requirement Analysis: Analyze project requirements and translate them into actionable plans. Technical Design: Develop or review technical designs to ensure they meet business objectives and technical specifications. Coding & Development: Guide and mentor team members on code development and contribute where required. Reviews: Conduct thorough reviews of design, code, test plans, and test results to ensure quality and alignment with project requirements. Testing: Oversee test planning, strategy, validation, and conduct random testing to ensure deliverables meet expectations. Post-Development Support: Coordinate post-development support to address issues and ensure smooth deployment. Team Management: Ensure effective communication and coordination within the team to foster collaboration and smooth project delivery. Client Interaction: Communicate directly with clients to provide progress updates and resolve any project delivery-related issues. Requirements To be successful in this role, you should meet the following qualifications: In-depth technical/functional knowledge of Core Banking RPS UK (Retail Processing System) and UK banking products. Job Control Language (JCL): Strong experience with IN Stream & Catalogue Procedures, Control Cards, SDFS (Spool), SPICE, SAR & MVS JCL utilities. COBOL: Strong understanding of COBOL programs, including working storage, copy books, subroutines, and Z/OS concepts. DB2 (SQL): Proficiency in relational database concepts and advanced SQL, including error handling and SQL error codes. CICS: Knowledge of infrastructure setup (PCP, PIP, KCP, SCP) and experience in writing CICS programs linked with front-end systems. TSO, ISPF: Hands-on experience with TSO and ISPF. Programming Skills: Experience with REXX, EZYTRIEVE, and SELCOPY. Tools Knowledge: Familiarity with tools like Endevor, File Manager, Road Runner, CLARITY, Fault Analyser, R2DS, RDz, RTC, SONAR. Communication: Strong verbal and written communication skills for effective team and client interaction. Self-sufficiency & Initiative: Demonstrated ability to work independently and take initiative in solving issues, addressing the root causes, and providing solutions. Additional Desired Skills Core Java, SQL Database Knowledge, Spring Boot/Spring Data, JPA/J2EE/Servlets. Experience with Web Services (REST, SOAP) and Microservices. Knowledge of Google Cloud Platform (GCP) / Amazon Web Services (AWS) (certification is a plus). Familiarity with tools such as Maven, GIT, Jenkins, Any point Studio, Spring Tool Suite (STS). Global Presence: Join one of the largest financial institutions in the world with a presence in 64 countries and territories. Career Growth: Benefit from HSBC s opportunities for professional development and career advancement. Impactful Work: Play an integral role in ensuring the smooth operation of high-importance projects. You ll achieve more when you join HSBC.