Email Support Jobs in Gurgaon

Position: Email Marketing Specialist Location: Gurugram Experience: 2 7 Years Qualification: Any Graduate or higher Working Days: 5 days/week Shift: Day shift, 9 hours Job Overview: We are seeking a highly skilled and creative Email Marketing Specialist to manage and execute targeted email campaigns that drive customer engagement and support business growth. The ideal candidate will be proficient in crafting effective marketing strategies, executing high-performance email campaigns, and analyzing campaign performance to maximize ROI. Key Responsibilities: Plan, develop, and execute effective email marketing campaigns focused on audience engagement and lead generation. Manage end-to-end email deployment, including mass/broadcast email campaigns, segmentation, and personalization. Execute IP warm-up processes and maintain sender reputation. Identify and grow the email subscriber list through strategic targeting and lead generation initiatives. Create engaging and customized email templates using HTML and CSS. Utilize tools like Canva to design flyers and promotional content for email campaigns. Perform list segmentation based on demographics, behaviors, and campaign goals. Track and analyze key performance indicators (open rates, click-through rates, conversions) and optimize campaigns accordingly. Monitor domain health; manage blacklisting/delisting processes as required. Contribute to the development of broader marketing strategies including competitor analysis, customer segmentation, and remarketing tactics. Assist in formulating sales and customer engagement strategies based on market insights. Ensure alignment of email campaigns with overall digital marketing objectives. Key Skills & Requirements: Proficiency in HTML and CSS for designing responsive and visually appealing email templates. Expertise in creating flyers and creatives using tools like Canva. Advanced knowledge of Microsoft Excel for MIS reporting, pivot tables, and data analysis. Hands-on experience with email marketing tools and platforms (e.g., Mailchimp, SendGrid, Zoho Campaigns, etc.). Understanding of IP warming, domain health, and spam management. Strong analytical skills with a results-driven mindset. Basic understanding of SEO and digital marketing concepts. Excellent communication, organization, and time management skills. Qualification : Any Graduate and above

Position: Market Research Analyst Location: Gurugram Experience: 2 5 Years Qualification: Any Graduate Working Days: 5 Days per Week Working Hours: 9 Hours per Day Job Overview: We are seeking an analytical and detail-oriented Market Research Analyst to support strategic decision-making by delivering actionable insights through market analysis, competitor research, data interpretation, and revenue optimization. The ideal candidate will have a strong grasp of research tools, excellent data handling capabilities, and a strategic mindset to support business growth. Key Responsibilities: Primary & Secondary Research Conduct in-depth primary and secondary research to gather insights on industry trends, consumer behavior, and market opportunities. Campaign & Data Analysis Analyze performance metrics from email marketing campaigns using Excel and Google Analytics. Track KPIs like open rates, click-through rates, and conversions. Segment audiences for personalized marketing and extract data-driven insights to enhance ROI. Competitor & Market Analysis Perform comprehensive competitor analysis, including product offerings, pricing, customer reviews, and market positioning. Use tools like SWOT analysis, market segmentation, and trend forecasting to inform strategic direction. Business Development Identify and assess new market opportunities, potential partnerships, and emerging trends to support the business development team. Contact Discovery Leverage tools like Hoovers, ZoomInfo, Lusha, LinkedIn Sales Navigator, Apollo, and more to identify and verify contact information for potential leads. Data Management Manage, cleanse, and validate datasets using Excel functions (VLOOKUP, Pivot Tables, etc.) to ensure data accuracy and relevance. Revenue Analysis Analyze revenue streams and apply market intelligence to support financial growth. Identify key performance drivers and align strategies to boost profitability. Cross-functional Collaboration Partner with marketing, sales, and strategy teams to align research efforts with business goals. Regulatory Awareness Monitor and analyze regulatory and policy changes impacting industry operations and business opportunities. Key Skills & Qualifications: Strong analytical and critical thinking skills. Hands-on experience with Excel, Google Analytics, and research platforms. Ability to manage, clean, and interpret large data sets. Familiarity with contact discovery tools and LinkedIn Sales Navigator. Working knowledge of market segmentation, competitor tracking, and KPI analysis. Excellent communication skills and cross-functional collaboration abilities. Highly organized with keen attention to detail. Qualification : Any Graduate and above

Position: Content Writer Location: Gurugram Experience: 2 5 Years Qualification: Any Graduate Working Days: 5 Days per Week Working Hours: 9 Hours per Day Job Overview: We are looking for a talented and detail-oriented Content Writer to join our growing marketing team. The ideal candidate will have proven experience in creating compelling, SEO-optimized content across digital platforms. You will play a key role in driving brand awareness, customer engagement, and business growth through strategic content initiatives. Key Responsibilities: Content Creation Write, edit, and proofread high-quality content for various channels including: Blog posts, website copy, email newsletters, case studies Social media content, email flyers, and marketing campaigns Ensure all content reflects the brand s tone, voice, and messaging guidelines. SEO & Optimization Conduct keyword research and apply SEO best practices to boost organic reach. Optimize content elements including meta descriptions, headlines, and on-page structure. Content Strategy Collaborate with marketing, design, and product teams to develop content strategies aligned with business objectives and customer needs. Industry & Market Research Stay updated with industry trends, competitors, and customer behavior to produce relevant, timely, and impactful content. Editing & Quality Assurance Review and edit content created by other team members to ensure it meets quality, grammar, and brand standards. Ensure all published content is error-free and engaging. Social Media & Engagement Write and schedule social media posts, engage with audiences, and monitor feedback/comments. Support community-building through meaningful content interactions. Tool & Process Management Utilize content tools like Grammarly, Beefree, Canva, and Google Docs to enhance workflow and content quality. Recommend and explore new tools to improve content delivery and analytics. Key Skills & Requirements: Proven experience as a Content Writer, Copywriter, or in a similar content-focused role. Excellent written and verbal communication skills with strong grammar and attention to detail. Solid understanding of SEO, including tools like Google Keyword Planner, SEMrush, or Ubersuggest. Experience tailoring content for different platforms and audiences. Strong research abilities to understand technical or complex topics quickly. Proficiency in creative tools such as Canva, Beefree, or equivalent. Familiarity with social media platforms (LinkedIn, Twitter, Facebook, Instagram). Ability to handle multiple projects simultaneously while meeting tight deadlines. A collaborative mindset with the ability to work independently and in team environments. Qualification : Any Graduate

Position: Billing Analyst Location: Gurgaon Department: Finance / Billing Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is looking for a detail-oriented Billing Analyst to oversee end-to-end billing operations and resolve invoice-related issues in a fast-paced, technology-driven environment. The ideal candidate thrives in cross-functional collaboration and has a strong understanding of billing tools and SaaS billing models. Role and Responsibilities: Identify and resolve invoice processing issues, including billing discrepancies and errors. Participate in billing-related projects across multiple functions. Collaborate with Finance, Deal Desk, Sales, IT, and customer teams to ensure timely and accurate invoicing. Manage billing inquiries and direct collectability concerns to Collections and Sales teams. Assist customers in understanding invoices, usage, and plan types. Respond to billing queries and outstanding invoices through email and phone. Work closely with Sales and internal departments to resolve billing challenges. Ensure month-end order invoicing is completed promptly to support period-end reporting. Provide support during financial audits and participate in ad-hoc accounting projects. Assist with month-end, quarter-end, and year-end closing activities. Partner with Revenue Accounting, GL Accounting, Finance, Tax, Legal, and IT teams. Support financial control implementation and contribute to billing system improvements. Handle ad-hoc requests flexibly with a collaborative, team-first approach. Utilize Zuora for day-to-day billing management and subscription operations. Skills and Experience: Minimum 4 years of experience in billing operations, preferably in SaaS companies. Hands-on experience with billing processes and consumption/usage-based billing models. Familiarity with Salesforce, Zuora, NetSuite, or other billing platforms. Experience in implementing or transitioning billing systems and tools. Ability to multitask and prioritize concurrent projects efficiently. Strong verbal and written communication skills.

Business Development Intern Location: Gurugram Experience: 0-1 Year Job Type: Internship Department: Marketing About Procol Procurement functions in over 80% of companies are still managed via email, Excel, and phone calls, leading to inefficiencies, delays, and cost leakages of up to 20%. Procol helps procurement teams move away from these legacy, manual processes to automated systems that are ~50% more efficient, twice as fast, and deliver 2-10% overall cost savings. Founded in 2018, Procol s secure procurement platform is trusted by many $1B+ global companies, managing over $5Bn in spend. Rated 4.9/5 on G2 and featured by Forbes, our team includes ex-Google New York, Zomato, and OYO professionals. We are backed by investors such as Blume Ventures, Peak XV Surge, Beenext, and Rainmatter. Job Description As a Business Development Intern, you will play a crucial role in identifying new leads and generating business opportunities. This is an excellent opportunity to gain hands-on experience in sales prospecting within a fast-growing startup. What You ll Do Identify potential customers and generate new business leads through various channels. Contact and qualify prospective customers. Set appointments and follow up on leads to nurture relationships. Prospect new customers through lead generation, trade shows, cold calling, and follow-up. Manage leads and sales activities using CRM software. Stay updated on market trends, competitors, and new product features. Attend networking events and trade shows to build relationships and generate leads. Collaborate with sales, marketing, and customer success teams to align strategies and share insights. What You ll Bring Hands-on experience or familiarity with sales prospecting techniques such as personalized outreach, cold emailing, and social media outreach. Excellent communication and interpersonal skills. Strong motivation to meet individual and team goals. Resilience and persistence, with the ability to bounce back from setbacks. Strong problem-solving skills and a proactive mindset. Ability to take ownership and work independently. Why You ll Love Procol Work at one of the fastest-growing startups with the potential to positively impact millions of people. Collaborate with dynamic, passionate peers who will challenge and support your growth. Gain meaningful ownership of a key part of our business while working directly with leadership. Competitive internship stipend and benefits.

Sales Specialist, Accelerated Growth Team Google Customer Solutions Location: Gurgaon, Haryana, India Minimum Qualifications Bachelor s degree or equivalent practical experience 5+ years of experience in advertising sales, business development, or online media environments Preferred Qualifications Proven track record driving business growth and maintaining client relationships Strong teamwork skills with ability to collaborate and grow within a team Ability to communicate comprehensive advertising solutions clearly and effectively Excellent prioritization, communication, and organizational skills Passion for educating and working with new advertisers About the Role Google s advertising solutions empower businesses of all sizes to grow and succeed in today s fast-changing marketing environment. As a Sales Specialist on the Accelerated Growth Team, you bring passion for sales, a strong understanding of online media, and a commitment to maximizing customer success. You will act like an owner quickly adapting to change and crafting innovative strategies that deliver extraordinary, incremental results for both Google and customers. You will build trusted relationships by uncovering customer needs and translating them into powerful advertising solutions that drive ambitious growth goals. The Google Customer Solutions (GCS) sales team is a trusted advisor to small- and medium-sized businesses (SMBs), helping shape the future of advertising in the AI era. This role offers an exciting opportunity to make a real impact by helping SMBs grow their businesses through Google s leading advertising products, while collaborating with sellers and partners in a supportive and fun environment. Responsibilities Manage client relationships and identify positive sales leads Develop and manage a sales pipeline with a long-term strategy for sustained success Implement creative strategies to expand existing customer accounts, offer performance-enhancing suggestions, and promote additional Google products Communicate effectively with customers via phone, email, and in-person meetings as needed Achieve sales goals while prioritizing and delivering a positive customer experience Qualification : Bachelors degree or equivalent practical experience

Job Title: Client Onboarding Specialist Location: Gurgaon, Haryana Experience: 3-4 Years in a Customer/Client-Facing Role Department: Customer Success Employment Type: Full-Time About Spyne At Spyne, we re on a mission to revolutionize automotive retailing using Generative AI. Every year, 52 million cars are sold in the US, worth over $1700 billion, and the used-car market is valued at $1000 billion. Our AI-powered solutions transform car visuals into premium studio visuals, helping dealerships and marketplaces in the US and Europe engage online visitors, increase showroom visits, and ultimately drive sales. Spyne is growing rapidly, and we aim to expand our software solutions within the used-car market to cover all aspects of the dealer journey from car acquisition and appraisal to listing, marketing, selling, and managing customer relationships. Supported by top investors like Accel Partners and Storm Ventures, Spyne is poised to become a leading software provider in the used-car market. Join our team and help us reshape the future of digital production in the automotive industry! What We Are Looking For We are seeking a highly motivated Client Onboarding Specialist to join our Customer Success team. The ideal candidate will be responsible for ensuring seamless onboarding of customers, helping them successfully implement Spyne s products, and fostering strong relationships that drive customer satisfaction, retention, and expansion. Lead the entire customer onboarding process: Ensure a smooth transition from initial engagement to successful go-live and implementation of Spyne products. Cultivate strong customer relationships throughout the onboarding phase to ensure long-term success. Handle customer issues from start to finish, working in a dynamic and fast-paced environment. Respond to support queries via chat, email, and video conferencing, providing clear and timely solutions. Analyze customer data to continuously improve the customer experience. De-escalate and resolve issues using platform and industry expertise to ensure customer satisfaction. Work under time constraints and meet deadlines, often with unexpected challenges, to meet customer needs. Become a product expert and go-to resource for both customers and internal teams. Collaborate with cross-functional teams to identify opportunities for automation or added features to better serve customers. What You Must Have Bachelor s/Master s degree with 3-4 years of experience in a customer/client-facing role. Experience with US clients is an added advantage. Strong problem-solving abilities with a keen attention to detail. Exceptional written and verbal communication skills in English. Hands-on experience with HubSpot and Freshdesk is mandatory. Openness to working in US shift timings. Young Startup Culture: Our team has an average age of 25-26 years, and even during the Great Resignation , we had near-zero attrition a testament to our company culture. Top-Rated AI Tech Company: With a 4+ rating on Glassdoor, Spyne is recognized as one of the top-rated AI tech companies. Gender Diversity: We have one of the best male-to-female ratios in the AI tech industry. Employee Support: We offer best-in-class employee supportive policies in line with government mandates. Customer-Centric: We are obsessed with delivering the best customer experience and ensuring client delight. We are in the growth stage, and it s the perfect time to join! Be part of a team that is set to grow 10X+ and contribute to a revolutionary transformation in automotive retail. If you're passionate about customer success and want to be part of a fast-growing, innovative company, Spyne is the place for you. Apply now to start your journey with us! Qualification : Bachelors/Masters degree with 3-4 years of experience in a customer/client-facing role.

Job Title: Product Manager (LLMs & AI) Location: Gurgaon, Haryana Experience: 3-7 years Department: Product Management Employment Type: Full-Time About Spyne At Spyne, we are redefining how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea using AI-powered visuals to help dealers sell online faster has grown into a full-fledged AI-first automotive retail ecosystem. Backed by $16M in Series A funding from Vertex Ventures, Accel, and other top investors, we are scaling rapidly: Expanded across US & EU markets. Launched industry-first AI-powered Image & 360 solutions. Achieved 5X revenue growth in 15 months, with a goal for 3-4X growth this year. We are now rolling out an end-to-end GenAI Automotive Retail Suite and expanding into the US market to bring our AI-driven products to 3,000-4,000 dealers. What We Are Looking For We are looking for an experienced Product Manager to lead the development of Large Language Model (LLM)-powered applications and AI agents. This role will focus on harnessing the power of LLMs (e.g., OpenAI s GPT, Claude, or similar models) to create advanced, context-aware conversational agents and automation systems. As a Product Manager (LLMs & AI), you will work on defining and delivering AI solutions that transform the user experience, streamline processes, and unlock new business opportunities for Automotive dealers and buyers. This is a critical role in shaping Spyne s product strategy, translating user needs into AI-driven solutions, and collaborating with cross-functional teams to deliver innovative, AI-powered products. Product Strategy & Vision: Define and execute the roadmap for LLM-powered applications and AI agents, aligning with market trends and user needs. AI Innovation: Explore cutting-edge applications like chatbots, decision-support systems, and automation tools. Research & Experimentation: Collaborate with engineers and data scientists to fine-tune and deploy LLMs for real-world use cases. AI Advancements: Stay updated on emerging capabilities like multi-turn dialogue, in-context learning, and fine-tuning techniques. AI Agent Development: Build context-aware AI agents that integrate seamlessly into user workflows. Automation Solutions: Develop AI-driven tools for automating tasks like email responses, scheduling, and data extraction. User Experience & Adoption: Convert user pain points into intuitive AI-driven solutions with explainable outputs. Seamless AI-Human Interaction: Ensure smooth AI adoption by refining user interfaces and interactions. Cross-Functional Collaboration: Work closely with Engineering, Data Science, and Design teams to prototype and scale LLM-based features. AI Market Positioning: Collaborate with Sales and Customer Success teams to position AI capabilities as a key differentiator. Performance Metrics: Define and track KPIs such as accuracy, response time, and user engagement. Continuous Optimization: Enhance AI model efficiency and user satisfaction through iterative improvements. What You Must Have 1 3 years of product management experience in AI, SaaS, or data-driven products. Proven experience building or scaling LLM-powered applications (e.g., GPT, Claude). Strong familiarity with fine-tuning, prompt engineering, context management, and model evaluation. Ability to communicate AI concepts to non-technical stakeholders. Hands-on experience with Figma, Jira, and LLM APIs (OpenAI, Anthropic, Hugging Face). Data-driven mindset with a strong grasp of AI product metrics. Thrive in fast-paced, ambiguous environments. Strong Culture: A supportive and collaborative work environment that encourages innovation. Transparency & Trust: High levels of autonomy and trust in decision-making. Competitive Salary & Equity: Stock options for top performers. Health Insurance: Comprehensive coverage for employees and their dependents, including GMC, GPA, and GTLI coverage. Dynamic Growth Environment: Join a fast-paced, high-growth setting that will accelerate your professional development. Shape the Future of AI-Powered Automotive Retail If you're passionate about AI and want to play a key role in transforming the automotive retail experience, join Spyne and help us define the future of AI-powered automotive retail!

Job Title: Business Development Representative (BDR) | Gurgaon, Haryana Location: Gurgaon, Haryana, India Job Type: Full-time Department: Demand Generation Reports To: Head of Demand Generation Marketing Company: Shipsy About Shipsy Shipsy is a global leader in the logistics technology space, providing cutting-edge SaaS solutions to streamline warehousing and transportation automation. Our innovative platform empowers businesses to optimize logistics, reduce costs, and enhance customer experiences across India, the Middle East, and Southeast Asia. With over 2 million shipments processed daily and approximately 10% of India's container trade tracked on our platform, we are at the forefront of transforming logistics. Backed by investors like Peak XV Partners, Infoedge, and A91 Partners, we are rapidly expanding, with over 280+ employees across offices in Gurgaon, Mumbai, Bangalore, and Dubai. At Shipsy, we foster a dynamic, fun, and collaborative work culture that supports growth, learning, and innovation. We pride ourselves on our diverse team of individuals from top institutes and global companies, contributing to an exciting environment full of opportunity. Role Overview: Business Development Representative (BDR) As a Business Development Representative (BDR) at Shipsy, you will play a pivotal role in driving new business opportunities by actively prospecting and engaging potential clients. Your outreach efforts will be key to expanding our customer base and generating interest in our revolutionary logistics platform. If you're passionate about sales and love the thrill of connecting with new clients, this is the role for you! Key Responsibilities Outbound Prospecting Initiate contact with potential clients through cold calls, emails, and social media outreach. Create compelling messages and engage prospects to drive interest in Shipsy s innovative solutions. Lead Qualification Qualify leads by understanding the specific needs of prospects and ensuring there s a strong fit between their requirements and Shipsy s offerings. Drive potential clients through the early stages of the sales funnel. Market Research Conduct market research to identify target industries, sectors, and potential clients that will benefit from Shipsy s logistics automation solutions. Analyze and segment markets to understand which businesses are ripe for Shipsy s services. Team Collaboration Collaborate with sales and marketing teams to align strategies, share insights, and drive a cohesive approach to lead generation and customer engagement. Participate in regular team meetings to discuss performance and strategy adjustments. CRM Management Track all interactions with prospects and leads in our CRM system to ensure follow-ups are timely and accurate. Manage pipeline and maintain accurate data reporting to measure performance and conversions. Performance Metrics Track and measure the success of outbound activities, sharing key wins and lessons learned with the team to continuously improve processes. Meet and exceed monthly, quarterly, and annual targets for lead generation and conversion. Continuous Improvement Stay updated on industry trends, emerging technologies, and best practices in sales development to constantly evolve your approach. Suggest and implement improvements to optimize outreach and lead generation strategies. Qualifications & Skills Bachelor s degree in Business, Marketing, or a related field (experience in a similar role is a plus). 2-3 years of experience in outbound sales, business development, or lead generation, preferably in a B2B environment. Strong communication skills with the ability to engage prospects and build relationships over the phone, email, and social media. Self-motivated and goal-oriented with a proven ability to meet and exceed targets. Proficiency in CRM tools (Salesforce, HubSpot, etc.) and the Microsoft Office Suite. Familiarity with sales automation tools is a plus. Ability to work in a dynamic, fast-paced environment, with a strong desire to contribute to a growing company. A positive attitude, an adventurous spirit, and a passion for sales and business development. Competitive salary with performance-based incentives to reward your hard work and achievements. Opportunities for career growth and professional development in a fast-paced, innovative company. A fun, collaborative, and inclusive workplace culture where your ideas are heard, and your success is celebrated. Access to learning resources and skill development programs to continue growing professionally. At Shipsy, you re not just taking on a job you re embarking on a career path that s full of learning, growth, and innovation. If you are a go-getter, passionate about sales, and eager to make a direct impact in a rapidly growing company, then we d love to hear from you! Qualification : Bachelors degree in Business, Marketing, or a related field (experience in a similar role is a plus).

Job Title: Software Engineer (Fullstack/NodeJs/ReactJs) | Gurgaon, Haryana Location: Gurgaon, Haryana, India Job Type: Full-time Company: Shipsy About Shipsy At Shipsy, we are on a mission to revolutionize the global logistics industry with cutting-edge technology. Over the last 6 years, Shipsy has secured a dominant share of the Indian logistics market, with 30% of India's courier and express industry flowing through our system. We're rapidly expanding into international markets, including Saudi Arabia, UAE, North Africa, and Southeast Asia. Shipsy is transforming global trade, traditionally bogged down by emails and Excel files. Our SaaS platform is helping businesses manage all aspects of international trade, including vendor rate procurement, digital workflows for documentation, integrations with global shipping lines for end-to-end visibility, and AI-based invoicing reconciliation. Shipsy tracks approximately 10% of India's global trade, improving efficiency and reducing costs for the top exporters and importers in the country. Backed by Sequoia Capital's Surge and Info Edge, with $8M in funding, we are growing rapidly and expanding our footprint as the go-to platform for managing international trade. Role Overview: Software Engineer (Fullstack/NodeJs/ReactJs) As a Software Engineer at Shipsy, you will be building the core technology that powers our platform, enabling businesses to operate more efficiently. You'll collaborate closely with the founders and other key stakeholders to develop both existing and future features. Your contributions will directly impact hundreds of businesses that rely on our platform for seamless operations and help drive our expansion into new markets. We re looking for a builder of the first order someone who thrives on creating things from scratch and loves the challenge of solving complex, real-world problems. In a startup environment, no day will be the same, and you'll wear many hats, working across different technologies and collaborating with clients, all while helping shape the product's direction. What You'll Do: Full-Stack Development: Work with a variety of systems, stakeholders, and technologies to develop features from design to delivery, ensuring that each component is scalable and efficient. Solve Complex Problems: Tackle challenging issues related to system design, scalability, and performance, ensuring our platform can handle millions of transactions efficiently. Code Quality and Standards: Maintain high engineering standards, ensuring the code you write is consistent, clean, and easily maintainable. Participate in code reviews to maintain quality across multiple codebases. Scalable Distributed Systems: Build scalable, reliable, and efficient distributed systems using microservices architecture to support a traffic-heavy, SaaS-based product. UI/UX Design & Development: Design and implement scalable component libraries and tools, solving complex design challenges, including browser compatibility issues, using modern technologies like React, Redux, Webpack, and TypeScript. Contribute to Product Roadmap: Actively contribute to the technical and product roadmap, ensuring alignment with overall company goals and user needs. Cross-functional Collaboration: Work closely with design, product, and dev teams to create seamless user experiences and drive the success of the platform. Qualifications: Experience: 2+ years of hands-on experience building web applications using Node.js and React.js. Technical Proficiency: Strong understanding of software construction, responsive web design, and development with technologies like ES6, React, Redux, Webpack, and Node.js. Full-Stack Expertise: Solid experience with both front-end and back-end technologies, including databases like PostgreSQL and MongoDB, and web services such as RESTful APIs. Problem-Solving & Curiosity: Strong passion for learning and exploring new technologies, platforms, and problem domains. You should enjoy diving deep into technical challenges, even in unfamiliar areas. Attention to Detail: Strong product and design sensibilities with an obsessive attention to detail, ensuring the best possible user experience. Code Quality: Ability to write testable, maintainable, and easy-to-understand code. Collaboration & Ownership: Demonstrated ownership of projects with clear communication and collaboration skills, ensuring timely and successful delivery. Technologies: Experience with Node.js, JavaScript, React.js, PostgreSQL, MongoDB, Git, Linux, Amazon Web Services (AWS), and web technologies. Education: A degree in Computer Science or related fields is a bonus. Innovative Work Culture: Join a rapidly growing tech-driven company and be part of a team that s transforming logistics and international trade. Growth Opportunities: Shipsy offers continuous learning and professional development opportunities, as well as hands-on experience in a fast-paced startup environment. Competitive Compensation & Benefits: Enjoy a competitive salary, performance-based incentives, and world-class employee benefits. Impactful Work: Your contributions will directly influence the future of logistics technology, helping businesses around the world streamline their operations. If you are passionate about building innovative software solutions and want to make a meaningful impact in the logistics tech space, Shipsy is the place for you. Join our team and help us shape the future of global trade.

Job Title: Executive Assistant Location: Gurgaon, India Job Type: Full-Time Experience Level: 5-10 Years About the Role: The Executive Assistant to the CEO plays a vital role in ensuring the smooth functioning of the CEO s daily operations, maximizing their effectiveness by handling various administrative tasks and projects. This is a highly organized, proactive, and discreet position that requires exceptional communication, interpersonal, and time management skills. As an Executive Assistant, you will have the opportunity to work closely with the CEO and senior leadership, contributing to the success of the organization. The role demands a person who can manage multiple priorities and deadlines in a fast-paced and dynamic environment. Key Responsibilities: 1. Calendar Management Proactively manage the CEO s calendar, scheduling and rescheduling meetings, appointments, and travel plans. Prioritize and manage conflicting schedules effectively, ensuring the CEO is well-prepared for all engagements. 2. Travel Arrangements Book and manage all domestic and international travel arrangements including flights, accommodations, and ground transportation. Prepare travel itineraries and ensure all necessary documents and approvals are in place. 3. Vendor Coordination Coordinate with vendors for various office services, such as office supplies, catering, maintenance, and IT support. Establish and maintain strong relationships with key vendors to ensure efficient operations. 4. Communication Management Screen, direct, and prioritize phone calls and emails. Take and distribute meeting minutes, ensuring accurate and timely documentation. Draft and proofread correspondence, including emails, reports, and presentations. 5. Task Management Manage and prioritize the CEO s daily tasks and projects, ensuring all deadlines are met. Maintain accurate records of all ongoing tasks, ensuring completion within specified timeframes. 6. Meeting Preparation Prepare meeting materials such as presentations, agendas, and supporting documents. Conduct thorough research and gather information as needed to ensure comprehensive meeting preparation. 7. Office Management Oversee general office administration, including supply management, equipment maintenance, and office organization. Assist with special projects, events, and corporate activities as needed. 8. Confidentiality Ensure the highest level of confidentiality regarding all company and CEO-related matters. Key Requirements: 6+ years of experience as an Executive Assistant to a senior executive, preferably in a fast-paced environment. Proven ability to manage multiple priorities and deadlines effectively while maintaining attention to detail. Excellent written and verbal communication skills along with strong interpersonal skills. Highly organized with superior time management and multitasking abilities. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant tools. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills. Discretion and trustworthiness are paramount, with the ability to handle sensitive information. Resourceful and proactive in handling tasks and challenges. Adaptability to changing priorities and a fast-paced environment. Willingness to travel within the city as needed for business tasks and meetings. Strong recommendations from previous managers. Flexible Benefits: Stock Options: Every employee is rewarded for a successful company outcome. Health Insurance: Comprehensive health coverage for you and your family, including a health policy of INR 3 lakh and INR 10 lakh of Personal Accident Insurance. MacBook: A MacBook for all employees, regardless of role, to ensure flexibility in work. Impactful Role: As an Executive Assistant, you ll have the opportunity to directly support the CEO and contribute to the company's strategic success. Dynamic Environment: Work in a fast-paced, innovative environment that values ownership and collaboration. Growth Opportunities: Be part of a thriving organization with ample opportunities for career growth and personal development. If you are an experienced Executive Assistant with the ability to handle multiple tasks and provide strategic support to leadership, we would love to hear from you. Apply now to be part of a dynamic team!

Growth Analyst Location: Gurugram, India Employment Type: Full-time About ixigo ixigo is a technology company revolutionizing the way Indian travelers plan, book, and manage their trips. Founded in 2007 by Aloke Bajpai and Rajnish Kumar, ixigo helps travelers make smarter decisions through AI, machine learning, and data science. With apps like ixigo, ConfirmTkt, and AbhiBus, ixigo offers travelers the ability to book train, flight, bus tickets, hotels, and much more. In 2022, ixigo was named one of the Top 10 Most Downloaded Travel Apps worldwide (data.ai). Headquartered in Gurugram, ixigo also has offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). Job Description We are looking for a Growth Analyst to join our dynamic team. As a Growth Analyst, you will help us unlock growth opportunities by analyzing customer behavior and campaign performance. You will collaborate closely with marketing, product, and data teams to develop data-driven strategies that drive user acquisition, activation, retention, and revenue growth. Your work will directly impact how we scale smarter and faster. Key Responsibilities Data Analysis & Insights: Analyze user behavior, campaign performance, and funnel metrics to identify and drive growth opportunities. Reporting & Dashboards: Build and maintain dashboards and reports using BI tools (e.g., Tableau, Power BI, Looker) to track key performance indicators (KPIs). Data Querying & Processing: Develop SQL queries to extract, clean, and aggregate data from various sources and databases. A/B Testing & Experimentation: Design and run A/B tests and experiments to evaluate new growth initiatives and optimize performance across all user touchpoints. Strategic Collaboration: Work closely with marketing and product teams to design data-driven growth strategies that increase customer acquisition, activation, retention, and lifetime value (LTV). Campaign Measurement & Optimization: Support the measurement of paid and organic campaigns (including email, search, social media) and provide actionable insights to improve their effectiveness. Core Technical Skills SQL & Relational Databases: Advanced querying skills, performance tuning, working with window functions and CTEs. Data Visualization & BI: Proficiency in tools like Tableau, Power BI, or Looker for building dashboards and reports. Spreadsheet Modeling: Expert-level proficiency in Excel (pivot tables, macros; VBA is a plus). Scripting Languages: Familiarity with at least one scripting language (e.g., Python or R) for data cleaning, ETL tasks, and basic machine learning prototypes. Marketing Analytics Tools: Hands-on experience with Clevertap and Firebase for user engagement and campaign tracking. Good to Have Marketing Analytics Tools: Experience with tools like Google Analytics 4, Mixpanel, and Clevertap for campaign performance tracking. Ad Platforms: Basic understanding of programmatic ad platforms (e.g., DV360, Meta Ads API). Data Warehouses: Exposure to SQL-based data warehouses like Snowflake, BigQuery, or Redshift. Impactful Work: Directly contribute to the growth and success of a leading travel tech company. Collaborative Culture: Work with talented professionals across diverse teams. Career Growth: Opportunities for fast-paced career development. Competitive Compensation: Enjoy a competitive salary and benefits package. Work-Life Balance: We encourage a healthy work-life balance in a supportive environment.

Job Title: Manager - Business Analytics Location: Gurugram Experience: 6+ Years (1+ Years as Manager in MIS, WFM, or Reporting) Education: Any Graduation Job Description: We are seeking a Manager - Business Analytics to effectively lead our Business Analytics function and manage a team of 15-20 business analysts. In this role, you will be responsible for implementing tools and strategies that translate raw data into valuable business insights. Your goal will be to help drive high performance and quality by leveraging data for decision-making. Strong logical reasoning skills, business intelligence, and excellent communication abilities are essential for this role. Key Responsibilities: Team Leadership: Lead and manage a team of 15-20 Business Analysts, providing guidance and support in their daily activities and ensuring the accuracy and efficiency of their work. Data Reporting & MIS Generation: Generate, maintain, consolidate, and track various reports, ensuring timely and accurate delivery. Develop and execute daily, weekly, and monthly MIS Reports, utilizing advanced Excel/VBA, PPT, and MySQL. Update informative dashboards regularly with data visualization elements like Bar Charts, Pie Charts, etc. Reconcile and email MIS reports with data visualization details and track business performance. Data Analysis & Experimentation: Conduct data-based experiments to identify opportunities for improving the decision-making process. Develop and execute statistical modeling techniques for better business insights and to cover adjacent categories. Identify opportunities for automating reports, snapshots, and dashboards using advanced formulas, macros, and VB. Strategy & Process Optimization: Develop strategies for effective data analysis and reporting, ensuring that insights generated are aligned with business goals. Build systems and tools that can transform raw data into actionable business insights. Work closely with cross-functional teams to ensure that all analytics solutions are correctly configured and implemented. Data Quality & Integrity: Oversee all analytics operations to identify discrepancies and ensure the data is of the highest quality. Identify gaps in reporting systems and drive improvements to ensure the accuracy of business-critical data. Cross-Functional Collaboration: Collaborate with other departments to gather insights, ensure consistent reporting, and solve business challenges using data-driven decisions. Skills and Qualifications: Experience: Minimum 6 years of overall experience in analytics or reporting, with at least 1 year as a Manager in MIS, WFM, or Reporting. Technical Skills: Proficient in Advanced Excel, VBA, PowerPoint, and MySQL. Experience in building and maintaining dashboards, utilizing data visualization tools. Strong understanding of statistical modeling techniques and experience in applying them to business problems. Leadership: Proven experience in managing and mentoring a team, with the ability to guide the team towards effective problem-solving and reporting outcomes. Analytical Mindset: Strong problem-solving abilities and a keen eye for detail, ensuring data accuracy and the generation of actionable insights. Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights in a clear and understandable manner to stakeholders at all levels. Automation & Optimization: Expertise in automating reporting processes using advanced formulas, macros, and VB to improve efficiency and accuracy. Additional Information: Work Days: 6 Days a week. Location: Gurugram. Education: Any graduation (Bachelors or higher). What We Offer: Competitive salary and benefits. A collaborative and growth-oriented work environment. Opportunity to make a significant impact on business performance using data-driven insights.

Position Summary: Claims Inquiry Associate As a Claims Inquiry Associate, you will be responsible for efficiently and effectively handling incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates. You will resolve customer service issues, respond to inquiries, and provide information within targeted timeframes. This role requires maintaining confidentiality, adhering to business ethics, and meeting monthly performance objectives. Key Responsibilities: Customer Service Support: Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates. Perform follow-up calls to clients and providers to provide information and resolve service issues. Policy Interpretation: Interpret insurance policies and explain benefit coverage to customers regarding claims status, benefits, and other related matters. Payment Management: Process stop payments and re-issue cheques to ensure the customer or provider has received the correct payment. Administrative Tasks: Open shortcut cases, print daily reports, send forms, and update deferral codes to ensure quality control in claims processing. Qualifications and Education Requirements: Experience: A minimum of 6-12 months in a customer service-related role. Skills: Attention to detail and ability to multitask. Excellent verbal communication skills, particularly in handling phone and email communication with clients and colleagues. Ability to use initiative and independent judgment in solving customer issues. What We Offer: Personal and Professional Development: Opportunities for career growth with a wide variety of courses and development programs. Encouragement for international mobility and career progression in a global environment. Work-Life Balance: Flexible programs designed to improve work-life balance and provide peace of mind, ensuring your health and wellbeing are prioritized. Inclusive Culture: Allianz is a diverse and inclusive employer, committed to hiring individuals from all walks of life and backgrounds. We welcome applications from people regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. About Allianz Group: Allianz is one of the world s most trusted insurance and asset management companies. Our employees are integral to our success, and we care about your professional development and wellbeing. We foster a culture where everyone feels empowered to explore, grow, and shape a better future for our customers. Join us today. Let's care for tomorrow.

Job description About this role BlackRock s Talent Mobility program covers both international assignments and global relocations, as well as managing the related tax and immigration compliance risks. The Talent Mobility Analyst is accountable for aiding and completing the day-to-day tasks of BlackRock s Talent Mobility function. This assistance will involve tasks such as creating assignment documentation, initiating vendors; compiling monthly reports; communicating with employees, HR, and internal collaborators, etc. Responsibilities include: Preparing assignment/relocation cost estimates with precision to ensure flawless execution and planning. Developing Talent Mobility Letters based on established templates. Maintaining and updating mobility databases and vendor systems to keep our information strictly accurate and up-to-date. Initiating Talent Mobility Vendors including relocation management providers, tax, and immigration providers to ensure seamless transitions. Issuing internal mobility-related notifications (e.g. instructions to HR Operations, Tax, Payroll, Benefits teams etc.) to ensure all relevant parties are informed and aligned. Reviewing invoices from our relocation partners and vendors to check for accuracy and processing them for payment in a timely manner. Supporting immigration processes (e.g. employment verifications, visa support letters, coordinate UK day one checks etc.) to ensure compliance and support for our global workforce. Assist with travel compliance tasks: email communications, support letters, immigration/tax queries for employees. Responding to general mobility queries (including reporting requests, home leave approvals, basic immigration/tax queries etc.) to provide outstanding client service. Contributing to policy and process design changes through research and benchmarking to drive continuous improvement. Supporting process documentation development and maintenance to ensure clear and efficient operational guidelines. The ideal candidate possesses the following experience and skills: Bachelor s degree in business or a related field, demonstrating a solid academic foundation. 2-4+ years of experience in a corporate global mobility role, international HR function, or consulting firm to bring proven expertise to the role. Strong client service ethic and diligent approach to ensure high-quality deliverables. Strong working knowledge of Microsoft Excel, Word, and PowerPoint (essential) and HCM (preferred) to successfully implement and manage processes. Strong analytical skills, organized and effective at addressing challenges. Ability to multi-task and prioritize in order to meet required deadlines and compete with the best in the industry. Ability to work both independently and cooperatively across functions/locations and with a diverse group of people to foster a collaborative environment. Experience working with teams situated outside of the local market to support a global perspective. Must be a great teammate with outstanding communication (both oral and written) and interpersonal skills to build strong professional relationships. Ability to handle sensitive/confidential information appropriately, ensuring compliance and discretion. Must be open to work in shifts (11 am 8 pm or 12 pm 9 pm) to align with global operations. #EarlyCareers Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Qualification : Bachelors degree in business or a related field, demonstrating a solid academic foundation.

Job Description Join us as a Customer Service & Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis. We're offering this role at senior analyst level. What you'll do As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and within our service targets. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them, and maintain an understanding of their needs at all times. Day-to-day, you ll be: Authorising and investigating transactions. Collecting and analysing the required information from the customers and businesses. Reviewing processes which could be automated or enhanced to improve the customer and business experience. The skills you'll need In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You ll also demonstrate: An awareness of changes in trends, policies, and regulations. An understanding of our industry and its customers. Experience of managing stakeholder relationships. Expertise in the CDD process. Prior experience in QC is an added advantage. Minimum of 4 years of experience in CDD is required.

Job Title: Finance & Admin Business Analyst IBM Introduction As a Finance & Admin Business Analyst at IBM, you will play a crucial role in ensuring the profitable operations of one of the world's most recognized and respected technology companies. Your work will support IBM s continued innovation in Artificial Intelligence, Cloud Infrastructure, Cognitive Solutions, and Blockchain Technologies. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every day. If you enjoy solving complex financial challenges and bringing creative solutions to the table, there s no limit to what you can accomplish here. Your Role and Responsibilities As a Delivery Practitioner, you will be responsible for transaction processing in Accounts Payable and Accounts Receivable while ensuring compliance with IBM s financial standards. Key Responsibilities: Oversee General Ledger activities, including fixed assets, inter-company transactions, inventory, cash & bank, indirect tax, and accruals. Identify risks and opportunities related to revenue, costs, and profitability, and propose appropriate actions. Ensure compliance with client Service Level Agreements (SLAs) and maintain deadlines. Detect and resolve duplicate records and payment errors. Process vendor invoices efficiently and ensure accurate payments. Handle manual and automated payment requests, along with payment run verification. Manage Travel & Expense (T&E) claims, vendor statement reconciliations, and resolve duplicate payments. Provide support via calls and email follow-ups for financial queries. Required Technical and Professional Expertise 0-1 year of work experience in Finance & Accounting. Ability to handle order fulfillment, cash collection, and cash application. Strong skills in invoice verification, exception resolution, and reducing invoice aging. Knowledge of SOX compliance (e.g., document approvals before posting). Experience in expense management and payment processing. Ability to identify duplicate transactions and errors in financial records. Preferred Technical and Professional Expertise Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with accounting terminologies. Experience handling queries via calls and emails. Ability to adapt to business transformations and follow standard procedures. A collaborative mindset with a problem-solving approach. Strong time management skills and ability to work under tight deadlines. Eagerness to learn and grow by attending educational workshops and industry training. Work in a collaborative and innovative environment. Gain hands-on experience with cutting-edge financial technologies. Build a career with continuous learning and development opportunities. Be part of a diverse and inclusive global workforce. At IBM, we value your unique skills and expertise. We encourage you to bring your best self to work and take your career to the next level!

About MongoDB MongoDB s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and leverage AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere on-premises or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota trust MongoDB to build next-generation, AI-powered applications. We are seeking candidates based in Gurugram for our hybrid working model. Team Description The Order to Cash team operates globally across three locations: Dublin, Ireland; Austin, TX; and Gurugram, India. Led by the Senior Billing Manager, the team is highly collaborative, customer-facing, and consists of dedicated professionals committed to excellence. Position Responsibilities Monitor and respond to queries within the Marketplace Billing inbox. Handle internal queries received via email or Slack channels. Support internal finance review processes. Participate in finance reviews for Marketplace opportunities across AWS, Azure, and GCP. Perform cash application for current Marketplace Disbursement reports. Assist in clearing historical open payments and credit memos. Route incoming orders for MongoDB legal execution. Manage Legal Agreement Conga queue for Marketplace-related agreements. Review ordering documents to ensure accuracy in sales and financial accounting systems. Approve Salesforce.com opportunities and NetSuite sales orders. Generate invoices. Assist with account and sales order reconciliations as requested by revenue teams. Work late nights and weekends during quarterly closing periods as needed. Maintain high levels of internal and external customer satisfaction. Assist in updating monthly tracking reports. Contribute to special projects related to administration, operations, and accounting. Candidate Profile Minimum of 2 years of experience in billing and/or order management. Experience with Marketplace Cloud Providers is a plus. Strong background in account reconciliation and transaction research. Comfortable handling large volumes of orders. Experience in fast-paced environments supporting corporate customers. Ability to complete tasks accurately and in a timely manner. Professional, courteous, and dedicated to delivering top-tier customer service. Strong attention to detail and commitment to producing high-quality work. Experience with Salesforce and NetSuite preferred. Intermediate to advanced Microsoft Excel skills. Familiarity with legal agreements and contracts relevant to order processing. Adaptability to a rapidly growing company with evolving processes. Employee Growth & Inclusion We are committed to fostering a supportive and enriching culture. From employee affinity groups to fertility assistance and generous parental leave policies, we prioritize employee well-being. Learn more about working at MongoDB and help us make a meaningful impact on the world. Accessibility & Accommodations MongoDB is committed to providing accommodations for individuals with disabilities during the application and interview process. If you require accommodations, please inform your recruiter.

Introduction We are a tech-driven company passionate about delivering exceptional customer experiences. Our team ensures seamless support, efficient logistics, and top-notch device management. Join us in a dynamic environment that values innovation, dedication, and proactive problem-solving. You will manage inventory, prepare devices, ensure accurate shipping and documentation, and provide technical support and repairs. Your ability to multitask, solve problems efficiently, and deliver exceptional service will drive operational success and customer satisfaction. Your Job Responsibilities Logistics Operations Handle incoming stock, maintain accurate records, and ensure proper storage. Assess, clean, and prepare devices for reuse or repair to ensure "out-of-the-box" quality. Pack items securely, label them for shipping, and maintain precise records of transactions. Conduct regular inventory checks to ensure accuracy and accountability. Quickly report missing, lost, or damaged items to supervisors. IT Support and Repairs Provide empathetic, personalized assistance via phone, email, and chat for device-related issues (e.g., laptops, smartphones). Diagnose and resolve technical problems efficiently, escalating complex issues when necessary. Perform hardware repairs, including replacing screens, batteries, and other components. Manage software installations, updates, and troubleshooting. Liaise with external vendors when necessary. Ensure all repairs meet company standards through rigorous testing. Identify recurring issues, update knowledge bases, and suggest device and application improvements. Work with colleagues to ensure consistent, high-quality user experiences and brainstorm solutions. Share user insights with product teams and participate in training to stay updated on product features and industry trends. Mobile Device Management (MDM) Demonstrate working knowledge of MDM solutions like Hexnode, Jamf, or similar tools. Configure, enroll, and manage devices through MDM platforms. Implement and manage security and compliance policies via MDM systems. Resolve device-specific issues related to MDM configurations. Skills, Knowledge, and Expertise Essential Skills Experience in logistics, inventory management, and IT support. Working knowledge of Mobile Device Management (MDM) solutions like Hexnode, Jamf, or similar platforms. Strong organizational skills and attention to detail. Knowledge of laptop hardware/software, remote troubleshooting, and device repair. Familiarity with shipping, receiving, and inventory tracking processes. Exceptional communication skills to guide users and explain technical concepts clearly. Ability to speak and communicate effectively in English and Hindi (additional languages are a bonus). Technical Proficiency Experience with Google Suite, CRM, and support ticketing systems. Familiarity with various operating systems (Windows, macOS, iOS, Android). Ability to create shipping labels, manage inventory, and perform cycle counts. Preferred Qualifications Certifications in technical support, logistics, or relevant technology areas. Certifications in Apple IT Support or Microsoft IT Support Specialist are desirable. Experience with device management tools like Apple Business Manager and MDM solutions like Hexnode or Jamf. Prior experience working at laptop/desktop repair centers, with experience in chip-level repairs. Personality Needs Accountable and responsible for support and regular operations. Diligent and detailed with case documentation. Ability to speak up and highlight gaps in the process. Resourceful and solution-focused. This combined role offers a unique opportunity to apply logistics expertise, MDM knowledge, and technical support skills in a fast-paced, customer-focused organization. If you re organized, tech-savvy, and dedicated to delivering outstanding service, we d love to hear from you! We re a people-first company where AI and innovation meet purpose. Guided by values of Openness, Enthusiasm, and Kindness, we invest in your growth and well-being, embracing flexibility, continuous learning, and inclusivity. Benefits: Remote work and flexibility: Customize your schedule. Comprehensive leave policy: 52 weekends, 40 days of consolidated leave, plus special leaves. Inclusive, supportive culture: Diversity and equal opportunities at the core. Medical insurance for you and your family. Professional coaching and mentorship opportunities.

The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.