Empathy Jobs in Chennai

Position: Customer Support Executive / Telesales Executive Location: Chennai Domain: Banking / Telecom / Airlines Designation: Customer Support Executive / Telesales Executive Education: Any Graduate Languages Required: Tamil, Hindi, Telugu, Malayalam, Kannada Job Description Customer Query Resolution: Manage inbound calls and resolve customer inquiries with accuracy and professionalism. Sales Pitching & Target Achievement: Actively pitch sales and close calls to meet or exceed targets. Cross-Selling: Promote and cross-sell various banking/financial products to existing and potential customers. Customer Database Management: Efficiently manage and update customer databases, ensuring data accuracy and compliance. Candidate Profile Experience: Minimum 6 months to 1 year in a BPO/Call Center environment. Skills High energy and excellent convincing abilities. Strong communication skills, with proficiency in multiple languages (Tamil, Hindi, Telugu, Malayalam, Kannada). Freshers with a passion for customer service and sales are welcome to apply. Preferred: Prior experience in the Banking, Telecom, or Airlines sectors is a plus. Qualification : Any Graduate

Job Title: Customer Service Engineer Experience: 5 to 8 Years Location: Chennai Qualification: Diploma in Mechanical Engineering Age Range: 23 28 years Job Type: Full Time Job Summary We are seeking an experienced Customer Service Engineer with a strong background in Mechanical Seals or Pumps. The ideal candidate will coordinate site installations, conduct regular customer training, and perform troubleshooting to ensure optimal service delivery. Willingness to travel 15 20 days per month is essential for this role. Key Responsibilities Coordinate with customers for site installations and provide ongoing technical training. Perform major troubleshooting and problem resolution at customer sites. Conduct customer service surveys to gather feedback and improve service quality. Provide timely and efficient support to maintain customer satisfaction. Manage service operations across Chennai and nearby locations with occasional travel. Required Skills & Experience 5 to 8 years of hands-on experience as a Service Engineer in the Mechanical Seals or Pumps industry. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent customer communication and coordination abilities. Willingness to travel 15 to 20 days per month. Ability to work independently and handle customer site visits efficiently. Qualifications Diploma in Mechanical Engineering. Work with a leading provider in the mechanical seals and pumps industry. Opportunity to engage with diverse customers and enhance technical skills. Supportive work culture encouraging growth and learning. Competitive salary and benefits. Qualification : Diploma in Mechanical Engineering.

Role: Senior Relationship Manager Wealth Manager Location: Chennai Experience Required: 6 8 Years Job Type: Full-Time About Scripbox Founded in 2012, Scripbox is India s leading Digital Wealth Management platform. Our mission is simple: to demystify investing using technology, data, and science. With a customer-first approach, we guide individuals through their investment journey, helping them build wealth and achieve long-term financial goals. Be a Change-Maker: Join a company that s transforming wealth management through technology and innovation. Drive Real Impact: Play a strategic role in scaling a high-growth business channel. Collaborate & Innovate: Be part of a team that thrives on ownership, collaboration, and continuous learning. Empower Financial Futures: Help clients make confident, informed decisions about their wealth. Grow Your Career: We invest in our people your growth matters as much as our success. Role Overview As a Senior Relationship Manager Wealth Manager, you ll manage a portfolio of high-net-worth clients, delivering personalized financial advice and wealth planning. You ll also lead and mentor a team of Junior and Trainee Relationship Managers, helping them excel while contributing to strategic business growth. Key Responsibilities Client Portfolio Management Serve as the lead advisor for a portfolio of HNI clients, offering tailored investment strategies. Conduct deep-dive financial planning, goal-based asset allocation, and risk profiling. Handle complex financial situations, guiding clients through volatile markets and critical decisions. Team Leadership Coach and mentor Junior and Trainee RMs, promoting a high-performance, client-first culture. Conduct regular feedback sessions and performance reviews. Ensure adherence to Scripbox s standards of credibility, reliability, and trust. Business Growth & Strategy Drive growth in Net AUA by deepening relationships and securing referrals. Initiate and implement strategies to enhance client experience and operational processes. Represent Scripbox at client events, industry forums, and thought leadership platforms. Who We re Looking For Experience & Qualifications 7+ years in wealth management or a related financial advisory role. Proven experience in team management or mentoring roles. Bachelor s degree (Finance/Economics preferred). Advanced certifications such as CFP or CFA Level 2/3 are highly preferred. Skills & Competencies Strong expertise in financial planning, mutual funds, portfolio structuring, and client engagement. Exceptional communication and relationship-building skills. High emotional intelligence and empathy, with the ability to earn trust and build lasting client relationships. Strategic thinking with a sharp focus on growth, efficiency, and team excellence. Career Path This role offers clear growth opportunities into Regional Manager and senior leadership roles within Scripbox s Wealth Management division. Qualification : Bachelors degree (Finance/Economics preferred)

Manager, Country Operations (India) Location: Chennai, India Team: Teleport (AirAsia's logistics arm) Focus: Air Freight Operations, Ground Handling & 3PL Coordination Teleport is reimagining logistics across Asia. Every day, we move cargo through 100+ airports fast, secure, and efficiently. Our goal? Be the go-to end-to-end delivery solutions provider in Asia. To do that, we need leaders who thrive in a fast-paced, startup-like culture. About the Role We're looking for a hands-on Country Operations Manager to take ownership of our air cargo operations in India. You ll lead day-to-day operational performance, work closely with Cargo Terminal Operators (CTOs), ground handling teams, customs, and 3PLs, and act as the key link between strategy and execution. This is a dynamic, multi-disciplinary leadership role with a strong focus on process improvement, stakeholder engagement, and operational excellence. What You'll Be Doing A Day in the Life Operations Management Oversee daily air freight operations: loading, unloading, handling Ensure shipments (including hazardous goods) comply with all legal & safety regulations Conduct toolbox meetings, weekly/monthly ops reviews, and lead operational briefings Maintain SLA adherence for shipment movement and handover Performance & Process Improvement Monitor key KPIs and operational costs (fuel, packaging, etc.) Drive productivity optimization through staffing, capacity, and resource planning Lead new initiatives to reduce CPP (cost per parcel) and enhance delivery timelines Analyze fleet/community budgeting and forecast volumes to scale delivery capacity Stakeholder & Partner Engagement Coordinate with CTOs, airport authorities, freight forwarders, and internal departments Onboard and manage 3PL vendors with performance tracking Respond to customs-related inquiries and ensure timely, compliant declarations Team Leadership & Training Resolve staff conflicts, motivate teams, and handle feedback loops Design and roll out training/coaching programs for ground teams and couriers Implement safety and compliance initiatives to maintain operational integrity What You Need to Succeed Must-Have Skills Excellent communication and interpersonal skills (English fluency required) Strong data accuracy and reporting skills Proficiency in Microsoft Office and operational software High attention to detail accuracy is non-negotiable Hands-on experience leading logistics or operations teams Leadership Style We Value Willing to roll up your sleeves lead by example Biased for action speed > perfection Transparent, proactive communicator Goal-focused, flexible on execution People-first mindset we treat our team with respect and empathy At Teleport by AirAsia, we don t just move cargo we move fast, solve hard problems, and build the future of logistics across Asia. You ll get the chance to lead meaningful projects, work with cross-functional teams, and shape the country-level operations strategy. We embrace diversity and are proud to be an equal opportunity employer. Everyone is welcome here. Apply now and help us change how Asia delivers.

About Arcadia: Arcadia is at the forefront of the clean energy revolution, offering innovative software and APIs to help fight the climate crisis. Since its inception in 2014, Arcadia has been on a mission to break the fossil fuel monopoly and unlock decarbonization by connecting consumers and businesses to high-quality clean energy options. With the launch of the Arcadia Platform, an industry-defining SaaS platform, Arcadia is accelerating the transformation from an analog energy system to a digitized network. Arcadia s impact continues to grow, with a $1B valuation and over $500M in capital raised. Role Overview: As a Customer Service Representative at Arcadia, you will play a pivotal role in delivering exceptional customer support. This position requires someone with a passion for technology and clean energy, as you will engage with customers, troubleshoot issues, and help navigate them through energy solutions. If you thrive in a fast-paced environment and enjoy solving complex problems, this role is an ideal fit. Key Responsibilities: Provide outstanding customer support by answering queries and resolving issues via phone and online platforms. Investigate and troubleshoot issues, especially related to utility company accounts and clean energy options. Make phone calls to US utility companies to enroll new accounts or fix broken credentials. Conduct data analysis in MS Excel/Google Sheets to monitor customer accounts. Collaborate with engineers and other team members to address customer issues and improve product offerings. Ensure all customer issues are addressed in a timely, accurate, and efficient manner. Required Qualifications: Fluent English speaker (Level C1 or higher), with strong verbal and written communication skills. 1-2 years of customer service experience, preferably supporting customers via phone. Strong attention to detail and problem-solving skills, with good investigative instincts. Basic proficiency in MS Excel/Google Sheets for data analysis. Availability to work from 7 am - 4 pm ET. What Arcadia Offers: Competitive compensation based on market standards. Hybrid work model with a remote-first policy. Flexible leave policy to accommodate personal needs. Comprehensive medical insurance (1+5 family members), accident coverage, and life insurance. Annual performance cycle with opportunities for rewards and recognition. Quarterly team engagement activities and learning and development programs. A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency. Why Arcadia? Arcadia believes in diversity and individuality, where unique perspectives are valued. If you're passionate about clean energy and want to be part of a team working toward a decarbonized energy grid, Arcadia is the place for you. We foster an inclusive environment where every team member has the opportunity to grow and make a tangible impact. How to Apply: If you are eager to contribute to a clean energy future and enjoy engaging with cutting-edge technology, apply to join Arcadia s team. We re excited to learn how you can help us shape the future of energy.

About Arcadia: Arcadia is a forward-thinking technology company on a mission to disrupt the traditional energy industry and tackle the climate crisis. Through its innovative software and APIs, Arcadia is democratizing access to clean energy and empowering energy innovators and consumers to create a decarbonized energy grid. With the launch of the Arcadia Platform, a SaaS platform that supports personalized energy experiences, Arcadia is accelerating the transformation from analog to digitized energy systems. With over $1.5B valuation and $380M in funding, Arcadia is setting the stage for a clean energy future. What We re Looking For: We are seeking a Software Engineer with a strong foundation in Core Java to join our fast-paced, high-morale engineering team. The ideal candidate is a problem-solver who approaches challenges holistically and with a long-term perspective. You should thrive in a rapidly changing environment and be comfortable iterating towards solutions and collaborating across departments. This is an exceptional opportunity for someone eager to work with cutting-edge technology to build solutions that expand renewable energy access to millions. Key Responsibilities: Develop and maintain high-quality Java applications, ensuring scalability and performance. Collaborate with Product, Design, Marketing, and Analytics teams to understand business requirements and translate them into technical solutions. Take ownership of the full development cycle: from requirements gathering, design, coding, unit testing, deployment, to delivery. Participate in PR reviews and provide constructive feedback to peers. Debug and troubleshoot issues in the platform, identifying solutions for complex problems. Work in an Agile environment and contribute to a continuous CI/CD process. Ensure adherence to coding best practices and quality standards. Stay proactive and explore unconventional solutions when existing methods fail. Foster a collaborative team environment through open communication and strong interpersonal skills. What You Will Need: 6+ years of experience in software engineering with a strong focus on Core Java. Strong understanding of data structures and debugging skills. Experience with Agile methodologies and working within a CI/CD process. Knowledge of AWS or other cloud platforms and containerization technologies is a plus. Ability to convert business problems into technical solutions and articulate technical challenges to non-technical stakeholders. Excellent communication and interpersonal skills. A self-starter attitude, capable of diving deep into business problems and resolving them effectively. A good academic background is preferred. What Arcadia Offers: Competitive compensation based on market standards. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with opportunities for recognition and rewards. Quarterly team engagement activities to foster a positive work environment. Learning and development programs to advance your professional growth. A supportive engineering culture that values diversity, empathy, and teamwork. Why Arcadia? At Arcadia, we believe in diversity, individuality, and the power of unique perspectives in creating solutions for a clean energy future. As part of our commitment to building an inclusive workplace, we provide reasonable accommodations for individuals with disabilities during the application or interview process. We are proud to offer visa sponsorship opportunities for qualified candidates. How to Apply: If you're excited about working with cutting-edge technology to solve some of the world's most pressing problems, apply now to join Arcadia. We look forward to learning more about how your skills and passion can contribute to our mission. Qualification : 6+ years of experience in software engineering with a strong focus on Core Java.

About Arcadia: Arcadia is at the forefront of tackling the climate crisis by empowering energy innovators and consumers. Our cutting-edge software and APIs are helping transform the outdated energy systems into a decarbonized, data-driven network. Arcadia's mission, launched in 2014, is to break the fossil fuel monopoly and unlock clean energy options for consumers and businesses. Today, we are expanding even further with the Arcadia Platform, a SaaS solution enabling developers to create custom, personalized energy experiences. Join us in building a clean energy future. What We re Looking For: We are seeking a skilled L2 Engineer with at least 2 years of experience to provide on-call support during US hours. The role requires a proactive, detail-oriented individual who will monitor dashboards, detect issues, and take immediate action to resolve incidents. The L2 Engineer will play a critical role in ensuring business continuity by swiftly addressing incidents that impact operations. Key Responsibilities: Dashboard Monitoring: Regularly monitor dashboards and alert systems like Datadog and Sentry to detect anomalies and potential issues in real-time. Incident Management: Proactively identify and escalate incidents by raising Jira tickets, categorizing issues by urgency and business impact. Immediate Issue Resolution: Utilize strong debugging skills to diagnose and resolve high-priority issues swiftly, minimizing business disruptions. Documentation: Maintain clear records of incidents, resolutions, and processes to improve team efficiency and knowledge sharing. Collaboration: Work closely with internal teams, clearly communicating incident details and coordinating prompt resolutions. Required Skills and Qualifications: 2+ years of experience with Python for troubleshooting, scripting, and automation. Proficient in SQL scripting to effectively query and troubleshoot databases. Strong debugging and problem-solving skills to address technical issues efficiently. Experience with monitoring tools like Datadog and Sentry for effective issue detection. Proficient in using Jira to raise, manage, and track incident tickets. Excellent communication skills for documenting incidents and coordinating with cross-functional teams. Preferred Qualifications: Previous on-call support experience, particularly in environments where downtime has critical business implications. Familiarity with JavaScript and Ruby on Rails for enhancing monitoring and automation capabilities. Knowledge of incident management best practices, including SLAs and escalation procedures. Experience with Amazon Aurora, PostgreSQL, and Snowflake for data management. Familiarity with containerization and orchestration technologies like Docker and Kubernetes. What Arcadia Offers: Competitive compensation based on market standards. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with recognition and rewards. Quarterly team engagement activities and opportunities for recognition. Learning and development programs to foster professional growth. A supportive engineering culture that emphasizes diversity, empathy, teamwork, and efficiency. Why Arcadia? At Arcadia, we value diversity and individuality. We believe that diverse perspectives are crucial to our collective success in creating a clean energy future. As part of our commitment to inclusion, we provide reasonable accommodations for individuals with disabilities during the application or interview process. While we are unable to consider candidates requiring visa sponsorship, we encourage all qualified candidates eligible to work in India to apply. How to Apply: If you're ready to contribute to a clean energy future and are excited to join a passionate team of innovators, we encourage you to apply. Arcadia welcomes diverse candidates and is eager to see how your unique skills and experience can enhance our mission.

About Arcadia: Arcadia is a cutting-edge technology company on a mission to fight the climate crisis by empowering energy innovators and consumers. Our software and APIs are revolutionizing the outdated energy industry, unlocking access to clean energy data, and contributing to a decarbonized energy grid. Since our founding in 2014, we've been working to break the fossil fuel monopoly and provide clean energy options to consumers and small businesses. Today, we ve launched Arcadia Platform, an industry-defining SaaS solution that is transforming the energy landscape into a data-driven, digitized network. With a $1.5B valuation and $380 million in funding, we are committed to expanding access to clean energy, and we are building a diverse team to help us tackle one of the world s most significant challenges. Join us as we scale and innovate for a better, cleaner future. What We re Looking For: We re seeking a Full Stack Engineer who is resourceful, versatile, and passionate about building software that expands renewable energy access to millions of households. The ideal candidate will be a team player who approaches problems from a holistic perspective and is excited to explore new domains when conventional methods fall short. You should have a strong ability to iterate, collaborate with various teams, and adapt quickly to a fast-paced, changing regulatory landscape. This role is based in Chennai, India, with a hybrid remote-first approach, and offers the opportunity to work with cutting-edge technology and contribute to shaping how the energy industry evolves. What You'll Do: Collaborate across teams: Work closely with Product, Design, Marketing, and Analytics to build the best possible product for members and enterprise partners. Develop robust, scalable back-end systems: Design and develop scalable back-end systems for high-availability applications. Build and maintain APIs: Create secure, complex APIs that allow seamless communication between back-end and front-end applications. Create performant front-end applications: Develop front-end applications that are both highly performant and user-friendly. Deploy frequently: Use a streamlined CI/CD pipeline to deploy new features to production regularly. Explore new technologies: Stay open-minded and explore new technologies with your team to improve and evolve the platform. Improve reliability: Increase test coverage and troubleshoot production issues. Mentor junior engineers: Provide guidance, code reviews, and constructive feedback to junior engineers, fostering their professional growth. Drive continuous improvement: Identify and suggest opportunities for improvements that enhance both the user and developer experience. What Will Help You Succeed: We are looking for someone with experience across the full stack, but you don't need to match every technology listed. The following qualifications will help you thrive in this role: 8+ years of experience in a software engineering role, building high-availability, large-scale web applications. Strong communication skills and the ability to clearly translate technical concepts to non-technical stakeholders. Mentorship experience with a proven track record of providing constructive feedback during code and design reviews. Ability to architect, scope, prioritize, estimate, and deliver projects while balancing speed with quality. Familiarity with programming languages such as: Ruby JavaScript/TypeScript SQL Experience with back-end frameworks and platforms such as: Ruby on Rails Apollo (GraphQL) Front-end framework experience, especially: React NextJS Familiarity with infrastructure technologies like: Postgres or other relational databases Docker AWS (Lambda, SQS, etc.) CloudFormation Passion for sustainability and a drive to contribute to a clean energy future. Benefits: Competitive compensation based on market standards. Flexible leave policy to promote work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance reviews, rewards, and recognition for achievements. Quarterly team engagement activities to foster camaraderie and team spirit. Learning & Development programs to support professional growth. A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency. Why Arcadia? Arcadia celebrates diversity and individuality, believing that unique perspectives are crucial to achieving success in our mission to create a clean energy future. We are committed to equal employment opportunities and welcome applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by law. While we are currently unable to consider candidates who will require visa sponsorship, we encourage all qualified candidates eligible to work in India to apply. We are committed to providing reasonable accommodations for individuals with disabilities during the application or interview process. Please contact us to request an accommodation. How to Apply: If you are passionate about our mission and excited to contribute your skills to the clean energy movement, we invite you to apply. We look forward to learning what you will uniquely bring to Arcadia!

About Arcadia: Arcadia is a leading technology company focused on solving the climate crisis by empowering energy innovators and consumers. We re revolutionizing the energy industry with our software and APIs, creating access to the data and clean energy necessary for building a decarbonized energy grid. Since our founding in 2014, Arcadia has been working to break the fossil fuel monopoly and offer high-quality clean energy options to consumers and small businesses. Today, we ve launched Arcadia Platform, a SaaS product that is transforming the energy industry into a data-driven network. With a $1.5B valuation and $500M raised, Arcadia is scaling its operations to solve one of the world s most significant challenges. We re building a diverse team of individuals who are passionate about making a difference. Join us in shaping a clean energy future! What We re Looking For: We are seeking a thoughtful, empathetic, and driven Engineering Manager to lead and grow our team of four engineers responsible for building data products for Arcadia s customers and internal stakeholders. You will guide the team to solve complex data engineering and analytics problems, while ensuring their professional growth and development. You will also work closely with the Director of Data and Analytics Engineering to develop roadmaps and strategies that align with the business needs. The role is based in Chennai, India, with a hybrid remote-first approach, and offers the opportunity to shape a world-class data ecosystem in a fast-paced, high-growth environment. What You'll Do: Empower and guide engineers: Lead a team of engineers in solving complex data problems within the energy sector. Work with cross-functional teams: Collaborate with Product, Design, and Marketing teams to define roadmaps and strategies for our Platform business. Drive technical excellence: Contribute to technical discussions and ensure that the team is building scalable data pipelines and assets. Mentor and develop team members: Provide ongoing mentorship, aligning team members skills, interests, and career aspirations with business needs. Facilitate regular feedback and performance discussions. Lead by example: Foster a culture of empathy and humanity while delivering results in a fast-paced environment. Align stakeholder expectations: Represent engineering concerns to ensure alignment with business priorities and goals. What Will Help You Succeed: Must-Haves: 6+ years of experience, with 2+ years in a leadership/management role on a data engineering or analytics engineering team. Deep understanding of modern data and analytics engineering practices, with the ability to contribute hands-on when necessary. Experience with Python (in a data orchestration context) and SQL (in a data modeling context). A proven track record of mentoring and growing direct reports through feedback, goal-setting, and career development. Ability to navigate the relationship between Engineering, Product, and Design teams. Nice-to-Haves: Experience with tools and technologies in Arcadia s data stack: Snowflake dbt (or similar Analytics Engineering tools) Prefect (Airflow experience is a plus) AWS, Docker, Kubernetes (basic familiarity) GitHub and GitHub Actions Experience with scalability challenges at fast-growing startups. Familiarity with automating internal processes to improve operational efficiency. Experience with roadmap development and execution. Background in the energy sector or related fields. Benefits: Competitive compensation based on market standards. Hybrid remote-first model, promoting flexibility in work arrangements. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with rewards and recognition. Quarterly team engagement activities to enhance collaboration and team spirit. Learning & Development programs to support continuous growth and skill-building. A supportive engineering culture that emphasizes diversity, empathy, teamwork, trust, and efficiency. Why Arcadia? At Arcadia, we celebrate diversity and believe that unique perspectives are essential to our collective success. We are committed to equal employment opportunities and welcome applicants from all qualified candidates eligible to work in India, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or protected veteran status. We are committed to providing reasonable accommodations for individuals with disabilities during the application process, interviews, or employment. Please contact us if you require accommodation. How to Apply: If you are excited about building the next-generation data ecosystem and contributing to Arcadia s mission of a clean energy future, we encourage you to apply. We look forward to learning what you will uniquely bring to our team! Qualification : 6+ years of experience, with 2+ years in a leadership/management role on a data engineering or analytics engineering team.