Empathy Jobs in Coimbatore

Job Title: Customer Success Specialist B2B SaaS | Full-Time | Coimbatore, Tamil Nadu About Kovai.co Kovai.co is a leading software company delivering powerful enterprise solutions and SaaS products to over 2,500 businesses worldwide. Our product suite includes: BizTalk360 Advanced monitoring and analytics for Microsoft BizTalk Server Turbo360 End-to-end observability platform for Azure services Document360 AI-powered knowledge base software for growing teams Headquartered in the UK, with a strong R&D presence in Coimbatore, we are on track to reach $30 million in annual revenue, and we re just getting started. "UK Headquarters. Indian Innovation. Global Impact." Role: Customer Success Specialist Location: Coimbatore, Tamil Nadu Type: Full-Time Industry: B2B SaaS, Customer Experience, Enterprise Software As a Customer Success Specialist at Kovai.co, you'll play a key role in ensuring customers maximize the value of our products. You'll work closely with clients to build strong relationships, resolve issues, and ensure long-term satisfaction and retention. Key Responsibilities Client Relationship Management: Manage a portfolio of customers, ensuring high levels of engagement, satisfaction, and retention. Customer Data Analysis: Use customer data insights to enhance user experience and improve product adoption. Retention & Growth: Identify opportunities to maximize value, reduce churn, and support upselling strategies. Issue Resolution: Act as the primary point of contact for customer inquiries, ensuring timely and effective resolution. Customer Success Process: Follow established best practices to ensure consistent and high-quality support. Cross-Functional Collaboration: Work with sales, product, and support teams to ensure a seamless customer journey. Ideal Candidate Profile 1 3 years of experience in a Customer Success, Account Management, or Client Support role ideally within a B2B SaaS environment Experience using CRM tools (e.g., HubSpot, Salesforce, or Zoho CRM) Strong problem-solving skills and ability to manage multiple customer accounts effectively Excellent communication skills (written and verbal) Ability to present product value to customers via demos, webinars, or onboarding sessions Self-starter with a proactive, organized, and detail-oriented approach Be part of a fast-scaling SaaS company with global reach Work with an enthusiastic team focused on innovation, impact, and collaboration Great culture, learning environment, and opportunities for growth Competitive compensation and a vibrant office in Coimbatore Equal Opportunity Statement Kovai.co is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and experiences and are dedicated to creating an inclusive workplace for everyone. If you're excited to be the voice of the customer and drive meaningful impact, apply now. Our team would love to connect with you!

Job Title: Assistant Manager - Cyber Risk Controls Location: Coimbatore Entity: Technology & Transformation Your Potential, Unleashed India s impact on the global economy has grown exponentially, and Deloitte offers an opportunity to realize your potential by working alongside leaders and organizations shaping the future of the region and the world beyond. At Deloitte, we believe in bringing your whole self to work every day. Our mission to propel with purpose provides the ideal platform for collaboration, innovation, and growth, allowing you to make an impact that matters. The Team Technology & Transformation goes beyond numbers. It s about attesting to accomplishments and addressing challenges while building strong foundations for future aspirations. Deloitte exemplifies the "what, how, and why" of change, ensuring you are always prepared to act ahead. Learn more about Technology & Transformation Practice. Your Work Profile As an Assistant Manager in our Cyber Risk Controls team, your main responsibilities will be: SOX, Cloud, and Data Management IT/IS Controls Testing and Assurance: Design and execute controls testing strategies to assess the design and operating effectiveness of IT controls. Control Testing Strategies: Review existing risk control testing approaches and methodologies, identifying areas for improvement and enhancing them based on industry best practices and IT risk control frameworks. Testing Documentation and Reporting: Create test plans, scripts, and detailed documentation to highlight findings and recommendations. Prepare workpapers and reports, ensuring that controls testing outputs align with refined methodologies. Stakeholder Collaboration: Engage with departments to conduct control walkthroughs, evidence collection, and develop templates to facilitate efficient and consistent testing. Compliance and Risk Monitoring: Develop methods for monitoring and measuring risk, compliance, and assurance activities. Use knowledge of GRC tools like ServiceNow or Archer to streamline testing procedures. Cyber Compliance: Understand and apply relevant compliance regulations, such as RBI, SEBI, and CERT-In, to your work. Knowledge Sharing and Process Improvements: Stay current on industry standards and best practices related to controls testing, contributing to continuous improvement of processes and procedures. Desired Qualifications Experience: 1-7 years of experience in Cyber Risk Controls. Educational Background: B.E / B.Tech (Tier 1/2) in Computer Science, Information Technology, or related fields. Certifications: ISO 27001 LA/LI, ISO 31000 LA/LI, ISO 22301 LA/LI, CISA, ITIL, or equivalent certifications. Technical Skills: Proficiency with GRC tools like ServiceNow, Archer, etc. Understanding of cyber compliance regulations (RBI, SEBI, Cert-in). Communication Skills: Strong written and verbal communication skills, with the ability to convey complex technical issues clearly and effectively. Location and Way of Working Base Location: Coimbatore / Chennai / Kochi. Travel Requirement: Frequent travel to client locations is required. Your Role as a Practitioner We expect our professionals to embrace and live our purpose by identifying the most critical issues for our clients, our people, and society. As a practitioner, you should strive to be: Inspiring: Lead with integrity to build inclusion and motivation. Committed to Creating Purpose: Create a vision and sense of purpose for those around you. Agile: Achieve high-quality results through teamwork and collaboration. Skilled at Building Diverse Capability: Develop diverse skill sets for future challenges. Persuasive / Influencing: Persuade and influence stakeholders to bring about positive change. Collaborating: Partner with others to create innovative solutions. Delivering Value: Demonstrate commercial acumen and contribute to business growth. Analytical Acumen: Leverage data to recommend impactful solutions. Effective Communication: Clearly articulate ideas and strategies to drive results. Engagement Management: Ensure timely and proactive execution of engagements. Managing Change: Adapt and respond to the changing business environment with resilience. Managing Quality & Risk: Deliver high-quality results while mitigating risks. Strategic Thinking & Problem Solving: Apply strategic thought to solve complex problems. Tech Savvy: Leverage technology to deliver high-impact results. Empathetic Leadership & Inclusivity: Foster a safe and inclusive environment where all team members are valued and empowered. Qualification : B.E / B.Tech (Tier 1/2) in Computer Science, Information Technology or related fields