Empathy Jobs in Hyderabad

Job Title: Senior Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we are driven by our purpose: to empower the world with essential innovations that help people and the planet thrive. Whether it's delivering clean water to over a billion people, enabling sustainable transportation through cutting-edge materials, or protecting workers across the globe, we work on the things that truly matter. Join us and be part of something bigger. Role Overview: As a Senior Customer Service Representative, you will manage the end-to-end Order-to-Cash (OTC) process for a specific line of business. Acting as the primary point of contact for customer interactions, your role is critical to ensuring service excellence, order fulfillment, and stakeholder collaboration. Key Responsibilities: Order Management & Fulfillment Handle diverse order types: stock, resale, indent sales, BOND sales, and high sea sales. Ensure timely and accurate processing in SAP, from order entry to invoice generation. Performance & Process Excellence Analyze service standards to meet evolving customer requirements and improve functional KPIs. Lead and drive continuous improvement initiatives across the OTC process. Supply Chain Coordination Monitor and track open/pending orders. Engage with supply chain teams to ensure on-time delivery and proactive order updates. Sales Alignment & Forecasting Compare actual vs. forecasted sales and coordinate with sales teams to address gaps. Support demand planning by providing order visibility and customer insights. Stakeholder Engagement Collaborate with internal teams: Sales, Supply Chain, Finance, Credit, Logistics, and Tax. Act as an escalation point for complex issues from CSRs, customers, or business units. Customer-Centric Activities Manage customer complaints, returns, and issue resolution in line with company policies. Lead customer onboarding and manage timely updates to customer master data. Digital & Compliance Leadership Drive the e-commerce enablement journey, achieving functional adoption and KPIs. Ensure all customer-facing operations comply with SOX, tax, and accounting standards. Qualifications & Experience: Education PGDM / MBA in Operations or Supply Chain Management Experience Minimum 7+ years in Order Fulfillment, Customer Service, or International Supply Chain. Solid understanding of commercial processes and GST. Hands-on experience with SAP (Order Processing Module). Exposure to Salesforce or Service Cloud platforms (preferred). Strong skills in MS Office, especially Excel. Core Competencies Excellent interpersonal and stakeholder communication skills. Analytical mindset with strong problem-solving and escalation management abilities. Customer-focused with a commitment to continuous service improvement. Work at a purpose-led, innovation-driven company with global impact. Collaborate with world-class professionals and industry leaders. Build a meaningful career in an inclusive, dynamic, and supportive work environment. Qualification : PGDM / MBA in Operations or Supply Chain Management

Product Lead Financials Reporting Location: Hyderabad Company: Arcesium Company Overview Arcesium is a global financial technology company delivering sophisticated solutions to solve complex data-driven challenges for some of the world's most advanced financial institutions. We are committed to relentless innovation in helping our clients anticipate risks, optimize operational efficiency, and achieve transformational business outcomes. Operating at the crossroads of finance and technology, Arcesium empowers team members to take ownership, think creatively, and contribute meaningfully from day one. About the Role We are looking for a Product Lead Financials Reporting to join our Product Management Group in Hyderabad. In this role, you will lead the development and enhancement of financial reporting products used by some of the world s most sophisticated hedge funds and asset managers. You will be responsible for defining product vision and strategy, translating market needs into impactful product capabilities, and working closely with engineering and cross-functional stakeholders to build solutions that support our clients evolving regulatory, financial, and operational needs. Key Responsibilities Product Strategy & Vision Define and drive the vision, strategy, and roadmap for financial reporting products, in alignment with Arcesium s overall platform goals. Conduct market research, client interviews, and competitive analysis to identify product opportunities and trends. Build and maintain a forward-looking product roadmap grounded in user needs, technical feasibility, and business value. Execution & Delivery Collaborate with engineering teams to convert specifications into scalable, high-quality financial reporting solutions. Own feature definition, product design, and delivery through iterative releases and feedback loops. Monitor progress through test cases and validation frameworks to ensure features meet both business and technical expectations. Stakeholder Management Communicate product strategy, project plans, and progress updates with internal and external stakeholders. Collaborate with other product managers and cross-functional teams to integrate financial reporting into broader solutions. Prepare documentation such as release notes, business cases, and technical briefs. What You ll Need Experience & Expertise 6+ years of total experience with at least 2 years in product management. Deep understanding of financial reporting processes in hedge funds, asset management, or other alternative investment domains. Strong grasp of financial instruments, accounting standards, and regulatory frameworks relevant to financial reporting. Skills & Tools Advanced Excel skills and strong data analysis capability. Experience working closely with software engineers in an Agile or collaborative product development setting. Familiarity with interpreting counterparty statements and managing complex data sets. Soft Skills Excellent written and verbal communication skills. Strong critical thinking and problem-solving abilities. Confident stakeholder management and influence across technical and business teams. Detail-oriented, self-driven, and highly organized with a collaborative mindset. What Sets You Apart A healthy mix of domain expertise, strategic thinking, execution rigor, and customer empathy. Ability to thrive in a high-performance, data-driven, and fast-paced environment. Passion for delivering innovative financial technology solutions at scale. Equal Opportunity Employer Arcesium is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from all backgrounds and ensure a workplace free from discrimination.

Job Opening: Senior Product Designer Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we re helping over 400+ Global 2000 companies fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We ve automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences through productivity and AI-driven workflow automation. Recognized as a leader by top analysts like Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. Position: Senior Product Designer We are seeking a Senior Product Designer to join our growing team. As a product designer, you will be the voice of the users and the mastermind behind the user experience (UX) and user interface (UI) of our AI-powered platforms. Responsibilities Complete ownership of UX and UI: You will be responsible for research, wireframes, high-fidelity screens, prototyping, validating solutions, developer handoff, and testing. User research: Comfortable conducting user research to validate design ideas and decisions. Collaboration: Work directly with management and product teams from the conceptualization stage to execution. Structured design process: Follow a structured thought process for designing the product and communicate your ideas clearly. Prototype development: Create clickable prototypes using tools like InVision or Principle when needed. Design system management: Maintain and evolve design systems, including iconography and illustrations. Experience & Skills Required Must Have Skills: 5-12 years of experience in Product Design (UX & Interaction Design). Expert-level proficiency with design tools such as Sketch, Zeplin, InVision, Google Suite, etc. Strong ability to communicate, present, and tell stories through your designs. A detail-oriented, strategic thinker with the ability to make sound design decisions. Expertise in illustrations and iconography. Experience in creating and managing design systems. A strong knowledge of design principles. Other Desired Skills: Thorough research before starting any design process. Ability to think critically and solve problems quickly and efficiently. Empathy for end-users, business, and technology, ensuring designs balance all aspects. Drive usability testing and expert reviews early in the design process. Education Qualification Bachelor s or Master s in Design. At Kore.ai, you won t just be maintaining quality for conventional software you ll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world s leading organizations build, deploy, and trust AI systems, setting new standards for the industry. Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale. Be a part of an innovative, cutting-edge AI company. Work with a diverse and collaborative team across multiple global offices. Shape the future of AI-powered enterprise applications. Contribute to industry-leading AI solutions that redefine business operations. If you're a visionary Product Designer eager to make an impact in the world of AI, we'd love to have you on our team. Apply now! Qualification : Bachelors or Masters in Design

Introduction In this role, you'll be part of one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients globally. Our centers provide locally-based skills and technical expertise to drive innovation and the adoption of new technologies. A career at IBM Consulting involves building long-term relationships and collaborating closely with clients across industries. You'll work alongside visionaries to help them on their hybrid cloud and AI journeys, enhancing the value and impact of some of the most innovative companies in the world. With access to IBM s strategic partner ecosystem and cutting-edge technology platforms, including IBM Software and Red Hat, you will be empowered to accelerate client transformations and create meaningful change. Curiosity and a constant quest for knowledge serve as the foundation for success at IBM. In your role, you'll be encouraged to challenge the status quo, explore ideas beyond your current role, and come up with creative solutions that will make a significant impact across a wide network of clients. Our culture of evolution and empathy is centered on long-term career growth and development opportunities in an environment that celebrates your unique skills and experience. Your Role and Responsibilities As a Data Engineer at IBM, you will be a critical player in designing and developing applications, while also providing guidance to project teams on complex coding, troubleshooting, and execution. Your key responsibilities include: Solution Design and Construction: Lead the design and construction of new data solutions using the latest technologies, ensuring business value and meeting user requirements. Continuous Improvement: Advocate for continuous improvement by testing solutions and working within an Agile framework to enhance and iterate the developed solutions. Innovation: Stay current with the latest technology trends, discovering and implementing creative solutions to solve business problems. Collaboration: Work with diverse teams to deliver impactful data solutions while ensuring scalability, quality, and performance. Required Education Bachelor s Degree in a relevant field Required Technical and Professional Expertise Apache Spark (PySpark): In-depth knowledge of Spark s architecture, core APIs, and using PySpark for distributed data processing. Big Data Technologies: Familiarity with Hadoop, HDFS, Kafka, and other big data tools. Data Engineering Skills: Strong understanding of ETL pipelines, data modeling, and data warehousing concepts. Proficiency in Python: Expertise in Python programming, particularly focused on data processing and manipulation. Data Processing Frameworks: Experience with Pandas, NumPy, and other data processing libraries. SQL Proficiency: Experience writing optimized SQL queries for large-scale data analysis and transformation. Cloud Platforms: Experience working with cloud platforms such as AWS, Azure, or GCP, including working with cloud storage systems. Preferred Technical and Professional Experience Architecture Strategy: Experience in defining, driving, and implementing architecture strategies and standards for end-to-end monitoring of data solutions. Cross-Team Collaboration: Partnering with technology teams, including application development, enterprise architecture, testing services, and network engineering. Security: Familiarity with detection and prevention tools for company products and customer-facing platforms. How You ll Grow At IBM, we offer opportunities for career development and provide an environment where you are encouraged to continuously grow, learn, and expand your expertise. Working with cutting-edge technologies and a diverse set of clients, you will be able to stay ahead of industry trends and make meaningful contributions that have a real impact. About IBM Consulting IBM Consulting helps organizations tackle their most pressing challenges through innovative and agile solutions. By partnering with clients, we drive technology transformations, helping them optimize their operations and leverage new technologies like AI, cloud, and data. Our team s expertise spans across many industries, delivering solutions that enable clients to navigate digital transformations. This role offers an exciting opportunity to work with leading technologies while contributing to client success in a highly dynamic environment. If you re passionate about solving complex data problems and delivering impactful solutions, IBM Consulting is the place to grow your career. Qualification : Bachelors Degree in a relevant field

Job Title: Java Developer IBM Consulting Introduction In this role, you ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. You ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation for success in IBM Consulting. In your role, you ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your Role and Responsibilities Design and develop Java components using the Spring framework to implement transaction management. Manage Java objects and enterprise integration needs involving messages, routers, transformations, adapters, service activators, management, and auditing. Develop and support application solutions to meet customer requirements. Create technical specifications and unit test cases. Perform application unit testing, translate business and IT (Information Technology) requirements, and interpret data models. Participate in the development of the system test plan and provide technical leadership in system integration testing. Contribute to user acceptance testing and ensure successful implementation. Apply expertise in Dependency Injection/Inversion of Control, Aspect-Oriented Programming, Data Access Framework, Transaction Management Framework, Batch Processing, and ORM framework Hibernate. Required Technical and Professional Expertise BE / B.Tech in any stream, M.Sc. (Computer Science/IT) or M.C.A. 3-5 years of experience in software development. Working knowledge of Java 8 or higher. Proven experience with Spring and Hibernate (Spring 4 or above). Strong understanding of Object-Oriented Programming (OOP) concepts. Proficiency in Exception Handling, Collections, Abstract Classes and Interfaces, Constructors, File I/O, Serialization, Collections (List, Map, Set), Access Specifiers, and Multithreading and Synchronization. Familiarity with Java Keywords (Static, Final, Volatile, Synchronized, Transient), JVM (Java Virtual Machine) and Memory Management. Experience working with JSP (Java Server Page) / Servlets. Preferred Technical and Professional Expertise Experience with build tools such as Ant, Maven, and Git. Knowledge of design patterns and their optimized usage. Proven work experience with Spring Core, Spring ORM, Spring DAO, Spring AOP, and Hibernate. Work on cutting-edge technologies in a global and innovative environment. Collaborate with industry-leading professionals and visionaries. Enjoy excellent career growth opportunities and continuous learning. Contribute to transformative projects that shape the future of technology. Qualification : BE / B.Tech in any stream,M.Sc. (Computer Science/IT) or M.C.A

Introduction In this role, you ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. You ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your Role and Responsibilities Responsible for designing and developing Java components using Spring framework to implement transaction management Will manage Java objects and enterprise integration needs that involves messages, routers, transformations, adapters, service activators, management and auditing. Responsible for designing and developing Java components using Spring framework to implement transaction management, manage Java objects and enterprise integration needs that involves messages, routers, transformations, adapters, service activators, management and auditing. You will design, develop and support application solutions to meet customer requirements. You will develop technical specifications and unit test cases. Perform application unit testing activities such as Translate business and IT (Information Technology) requirements and also Interpret data models. Participates in development of the system test plan and provide technical leadership in system integration testing and participates in user acceptance testing Specialty requires comprehensive understanding of Dependency Injection/Inversion of control, Aspect-oriented programming, Data Access Framework, Transaction Management Framework, Batch Processing and ORM framework Hibernate. Required Technical and Professional Expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 years of experience with software development. Experience in have working knowledge on Java 8 or higher. Proven working experience on both Spring and Hibernate (Spring 4 or above). Experience in knowing OOP concepts well. Should be proficient in Exception Handling, Collections, Abstract Classes and Interfaces, Constructors, File IO (Input/Output) and Serialization, Collections (List, Map, Set), Access Specifiers, Exceptions (Checked, Unchecked), Generics, Java Keywords (Static, Final, Volatile, Synchronized, Transient), JVM (Java Virtual Machine) and Memory Management, Multithreading and Synchronization, JSP (Java Server Page)/ Servlets Preferred Technical and Professional Expertise Should be conversant with Build tools like Ant, Maven and Git Must have experience on Design patterns and Optimize usage. Proven work experience on Spring Core, Spring ORM, Spring DAO, Spring AOP, Hibernate would be an added advantage. Qualification : BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 years of experience with software development.

Job Description: Nephroplus is looking for aspiring candidates who can be a part of SCM team and make useful contributions in projects. Should be able to understand all SCM related activities and contribute in order to make improvements to the supply chain system. Result oriented, willing to travel and demonstrate outstanding guest centric behaviour. Must be a team player with effective communication skills to deal with team members and all levels within the organization. Roles & Responsibilities: Assist in work towards supply and demand forecasting and coordinate with procurement, warehouse distribution Maintain the flow of incoming materials and outgoing finished products to ensure timely receipt of inventory Ability to forecast to identify changes and the effect on supply change activities Manage any procurement activities including RFP s (Request for Proposals). Should be able to handle centres independently for demand supply planning, stock reports consolidations and MIS. Able to create Purchase Orders (PO) and GRN in ERP Able to identify the deviations in PO quantity vs GRN quantity vs Invoice qty. Able to reconcile the supplier invoices and supplier payment ledgers. Should be able to understand the end to end supply chain process Should have good understanding of COGS and cost savings initiatives. Should be good at process improvements and lean implementations. Should have good business acumen and ability in risk assessment. Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment. Job Specification: Hospital / Pharma Domain Candidates are preferred. Excellent communication both oral and written and people skills Should be able to communicate in English Should be good at MS office suite & any WMS ERP. Analytical skills Bachelor degree in logistics Minimum years of experience 2 years Behavioural Competencies: Empathy & Flexibility Ethical in thought and action Ability to work with diverse teams, able to influence and build professional relationships Leadership skills Decision-making Accountability and Responsibility Intrinsically motivated for the job Qualification : Bachelor degree in logistics

Job Description: Nephroplus is looking for aspiring candidates who will be responsible for planning, designing, developing, and evaluating computer systems. MIS Executives have various duties depending on the type and size of the organization they work for. Result oriented, willing to travel and demonstrate outstanding guest centric behaviour. Must be a team player with effective communication skills to deal with team members and all levels within the organization. Roles & Responsibilities: Preparing and leading the KPI reporting daily, weekly, and monthly reports Preparation of Doctors Payouts across various centers on monthly basis. Maintain Trackers for individual Center wise & Monthly reports Knowledge in Preparing & managing multiple reports on requirement from other teammates in the company. Knowledge in Preparing & managing multiple reports on requirement from other teammates in the company. Good typing speed Hands on experience in excel functions i.e. V-LOOKUP, PIVOT TABLE, IF and other functions. Coordinate daily with all stakeholders and follow-up A team player who is always willing to extend his support towards the team & the organization A team player who is always willing to extend his support towards the team & the organization Self-motivated and quick leaner Job Specification: Bachelor's degree in Computer Science, IT, or similar. Practical experience with a variety of software applications. Attention to detail. Outstanding written and verbal communication. Willingness to continually self-educate Behavioural Competencies: Empathy & Flexibility Ethical in thought and action Ability to work with diverse teams, able to influence and build professional relationships Accountability and Responsibility Intrinsically motivated for the job Qualification : Bachelor's degree in Computer Science, IT, or similar.

Job Title: Presales Engineer Location: Hyderabad, India About the Role As a Presales Engineer at Kanerika, you will play a pivotal role in crafting compelling solutions that resonate with clients and drive business success. You'll collaborate closely with sales, delivery, and solutioning teams to respond to client opportunities with precision, agility, and strategic insight. Key Responsibilities Customer Engagement & Soft Skills Communicate effectively with stakeholders at all levels, including C-level executives. Build strong, trust-based relationships to facilitate smooth project execution. Ask insightful questions to uncover hidden client needs and context. Leverage collaboration tools such as MS Teams, OneDrive, calendars, and proposal templates efficiently. Deliver compelling presentations tailored to the audience, emphasizing value and fit. Support negotiation efforts related to resources, estimates, and timelines. Agility & Responsiveness Lead bid kickoffs with speed and precision, aligning the right internal teams. Maintain strict adherence to bid timelines and planning processes. Ensure timely follow-ups and reminders throughout the bid lifecycle. Demonstrate proactive risk identification and early deliverable planning, such as mock-ups and early win themes. Delivery Quality & Process Compliance Ensure consistently high-quality, well-articulated language across proposals. Customize document structures based on standard templates or RFP-specific requirements. Guarantee completeness and accuracy of functional, technical, and creative proposal content. Comply with internal processes and maintain a knowledge repository. Produce visually polished documents with consistent formatting and adherence to brand or client standards. Strategic Intelligence & Value Addition Provide the bid team with valuable insights on client industries, competition, and potential budgets. Identify and empathize with underlying customer challenges. Weave win themes throughout proposals and craft compelling executive summaries. Validate proposed solutions and estimates critically and constructively. Ensure the executive summary is factually accurate and strategically impactful from the outset. Leveraging Organizational Expertise Curate and include relevant case studies aligned with the client s context. Engage the best internal experts based on opportunity specifics. Apply learnings from previous presales efforts to enhance new deliverables. Collaborate with support functions such as Legal, HR, and Information Security when needed. Qualifications & Requirements Must-Have MBA from a reputed institute. Minimum 3 years of experience in IT Presales. Soft Skills Excellent written and verbal communication. Strong presentation and interpersonal skills. Adaptable, diligent, and collaborative work ethic. Technical Skills Solid understanding of presales methodologies and lifecycle. Foundational knowledge of business analytics and AI concepts. High levels of emotional and intellectual intelligence (EQ & IQ). Culture & Perks Open Door Policy: Transparent communication across all levels. Open Office Environment: Encourages collaboration and innovation. Flexible Working Hours: Empowering work-life balance. Employee Referral Program: Incentives for bringing in top talent.