Empathy Mapping Jobs in Bengaluru

Senior Product Designer Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just another fintech startup we re building the world s first cross-border neobank that empowers global citizens to access credit and financial services in a new country using their existing credit history from their home country. Whether it s checking accounts, credit cards, remittances, loans, or insurance, Zolve removes financial borders so people can move freely and achieve their dreams anywhere in the world. As we scale into new geographies and launch new product lines, we re looking for a Senior Product Designer to join our mission and help shape the future of global financial experiences. About the Role As a Senior Product Designer at Zolve, you will be responsible for driving design strategy and execution across our digital products. From ideation to launch, you ll create seamless and delightful user experiences for a diverse, global audience. This is a high-impact role that requires strong UX/UI expertise, cross-functional collaboration, and a passion for solving complex problems in the fintech space. Key Responsibilities Design Leadership Own the end-to-end design process from user research, journey mapping, and wireframing to high-fidelity UI and prototyping Establish and maintain a long-term vision for design that aligns with product and business goals User-Centered Design Conduct user research, usability testing, and market analysis to deeply understand customer needs across regions Translate insights into intuitive, elegant, and scalable designs Collaboration & Mentorship Work closely with product managers, developers, and business stakeholders to build and ship impactful products Mentor junior designers and foster a collaborative, creative, and feedback-driven design culture Design Systems & Consistency Build, maintain, and scale robust design systems and style guides to ensure consistent UX/UI across platforms Problem Solving Tackle complex design challenges using a balanced approach of creativity, data, and empathy Iterate quickly based on feedback and changing requirements Who You Are Qualifications Bachelor's degree in Design, HCI, Interaction Design, or related field (Master s degree is a plus) 6 10 years of product design experience, with a strong portfolio demonstrating UX/UI skills Previous experience in fast-paced startups or fintech is a strong advantage Design & Technical Skills Proficient in design and prototyping tools like Figma, Sketch, Adobe XD, or InVision Strong understanding of UX principles, interaction design, and mobile-first design Familiarity with HTML/CSS/JavaScript (optional but a plus) Soft Skills Strong communication and storytelling abilities Excellent organizational and multitasking skills Passionate about design systems, user advocacy, and continuous improvement Shape the future of cross-border banking with a high-impact product Collaborate with talented, passionate, and mission-driven individuals Work on global problems with real human impact Fast-paced, agile, and meritocratic environment Qualification : Bachelor's degree in Design, HCI, Interaction Design, or related field (Masters degree is a plus)

Job Title: Customer Service Associate Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months 4 years Job Type: Full-time About IntouchCX IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections. Job Overview As a Customer Service Associate Voice, your role is to: Interact with customers via calls, resolving their issues end-to-end. Offer empathetic, efficient, and solution-oriented support. Go the extra mile to ensure customer satisfaction and loyalty. Provide "white glove" service, representing the brand at the highest standard. Key Responsibilities Handle voice-based customer interactions and solve issues independently. Build rapport, identify problems, and provide appropriate resolutions. Keep customers informed about resolution timelines. Maintain a high level of professionalism, accuracy, and courtesy. Requirements Education: Post-secondary degree in any field Experience: 6 months 4 years in customer service (voice preferred) Skills: Fluent in spoken English Strong problem-solving and analytical skills High emotional intelligence and judgment Able to work in night shifts and under pressure Quick learner with a customer-first attitude Benefits Attractive salary with performance incentives Medical insurance Free food and transport (if working on-site) Learning & growth opportunities Employee engagement, rewards, and recognition programs Qualification : Post-secondary degree in any field

Job Title: VIP Customer Service Associate Location: Bangalore, India Company: IntouchCX Experience: 2-4 years Job Type: Full-time About IntouchCX IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team. Role Overview As a VIP Customer Service Associate, you will: Interact daily with VIP customers across phone, social media, chat, and email. Proactively engage customers to boost participation in sales events and enhance retention. Manage forums and social media channels, moderating posts, escalations, and bugs. Deliver personalized, script-free service tailored to VIP needs. Analyze Beta feedback and provide insights. Provide exceptional service that minimizes escalations and maximizes satisfaction. Requirements & Skills Education: Post-secondary degree in any field Experience: 2-4 years in customer service, preferably with script-free chat and email processes Fluent in spoken and written English with excellent comprehension Strong analytical skills and attention to detail Ability to multitask, prioritize, and meet deadlines Calm, professional, and able to work with a sense of urgency Comfortable working night shifts Positive attitude with critical thinking and excellent interpersonal skills Benefits Competitive compensation with performance incentives Robust learning and growth opportunities Recognition programs and employee engagement initiatives Free food and transport (for on-site work) Medical insurance coverage

Job Title: Customer Service Associate - Non-Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months to 4 years Job Type: Full-time About IntouchCX IntouchCX partners with leading brands to deliver outstanding customer experiences across multiple channels voice, chat, email, and social media powered by advanced technology and a driven team. Role Overview As a Customer Service Associate - Non-Voice, you will: Handle customer support through email and chat, resolving technical and service issues. Build trust by empathizing and communicating clearly with customers in writing. Use advanced troubleshooting to provide tailored solutions. Give feedback to improve team services and processes. Manage customer communication during critical events and escalations. Skills & Qualifications 6 months to 4 years experience in customer service, including phone, email, or chat support Fluent in written English with excellent communication skills Experience in gaming or tech support is a plus Strong analytical, multitasking, and troubleshooting skills Self-motivated and eager to learn new technologies daily Team player with a passion for customer service and gaming Benefits Competitive salary with performance-based incentives Continuous learning and career growth opportunities Employee rewards and engagement programs Free food and transport for on-site shifts Comprehensive medical insurance

Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field

Job Title: UX Designer Location: Bangalore North, Karnataka, India Industry: Entertainment / Mobile Gaming Job Type: Full-Time Experience: 3 5 Years About the Company: We are one of India s fastest-growing mobile gaming companies, creating globally engaging casual games since 2014. In partnership with Modern Times Group (MTG), we ve scaled a portfolio of chart-topping titles including Daily Themed Crossword, WordTrip, WordJam, WordWars, WordTrek, TileMatch, and Jigsaw. Our goal is to craft simple yet impactful gaming experiences for millions of players around the world, powered by a cutting-edge tech and analytics infrastructure. Position Summary: As a UX Designer, you will serve as the player s advocate, shaping intuitive and engaging user experiences that impact a global audience. You ll work closely with game designers, product managers, and artists to conceptualize, wireframe, and prototype user flows that elevate the gameplay experience across our portfolio of mobile games. Key Responsibilities: Create wireframes, mockups, and interactive prototypes that improve usability and engagement. Collaborate with cross-functional teams (game design, product, art) to shape user-centered designs. Conduct user research, observations, and gameplay deconstructions to inform UX decisions. Translate abstract gameplay concepts into intuitive player interactions and screen flows. Advocate for accessibility and inclusive design for diverse player demographics. Required Skills & Qualifications: 2+ years of experience in UX Design or related roles. Strong portfolio showcasing design thinking, user-centric design, and wireframes/prototypes. Solid grasp of design fundamentals, usability principles, and interaction design. Basic understanding and enthusiasm for games (mobile, PC, console, or board). Proficient in Figma or equivalent design/prototyping tools. Excellent communication and collaboration skills. Ability to present and justify UX decisions based on player needs and design principles. Nice-to-Have (Bonus) Skills: Passion for gaming and deep empathy for player behavior and psychology. Experience or awareness of accessible design principles and tools. Visual/UI design capabilities to better collaborate with artists. Data literacy ability to interpret usage metrics to refine UX decisions. Basic understanding of math/statistics for analyzing and interpreting player data. Opportunity to influence games played by millions globally. Work in a creative, collaborative, and fast-paced gaming environment. Be part of a passionate team committed to fun, innovation, and player satisfaction. Competitive compensation and growth opportunities in a thriving industry.

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Senior Product Designer I Location: Bangalore, India About Rubrik Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With over $1 billion in Annual Recurring Revenue (ARR) and a spot on Gartner s Magic Quadrant, we are reshaping how enterprises achieve business resilience against cyberattacks and operational disruptions. Our Zero Trust Data Security approach and Rubrik Security Cloud, powered by machine learning, secure data across enterprise, cloud, and SaaS environments. Our design excellence is globally recognized we re proud recipients of the Red Dot Design Award and the iF Design Award. About the Team & Role Rubrik s global design team comprises 55+ creative professionals from diverse backgrounds, including a thriving Center of Excellence in Bangalore with 20+ designers. As Rubrik s product and user base rapidly expand, we're focused on scaling our design impact and evolving enterprise-grade experiences that feel intuitive and powerful. We re hiring a Senior Product Designer I to join our Bangalore team. This is a critical hire someone who can contribute meaningfully to strategy, deliver compelling user experiences, and elevate the quality of enterprise design to consumer-grade standards. What You ll Do Champion the design process explore bold ideas, iterate with intention, and drive concept-to-execution with precision. Create deliverables across the full design lifecycle: storyboards, wireframes, flows, prototypes, and high-fidelity mockups. Collaborate closely with designers, product managers, and engineers, ensuring cohesive and well-implemented solutions. Solicit and provide thoughtful design feedback to continuously raise the quality bar. Engage directly with users and stakeholders to align design decisions with real-world needs. Contribute to the evolution of our design language and system, partnering with UI engineers to ensure pixel-perfect implementation. Push the boundaries of enterprise UX, setting a high bar for usability and visual design. What You ll Bring 4+ years of hands-on product design experience, preferably in tech-forward or enterprise environments. Bachelor s degree in Design (Product, Industrial, or similar); Master s in CS or HCI is a plus. A strong portfolio demonstrating a foundation in interaction and visual design, UX thinking, and end-to-end execution. A team player mentality ready to collaborate, iterate, and get hands-on. Excellent communication and presentation skills to clearly articulate design ideas and rationale. A proactive, curious mindset someone who seeks better solutions and doesn t settle for the obvious. Passion for consistency, scalability, and doing things the right way, every time. A listener who values understanding and empathy over ego. Enjoyment in solving complex, ambiguous design challenges. Be part of a globally recognized design team that s shaping the future of enterprise UX. Collaborate in an inclusive, fast-paced environment where your voice and vision matter. Create solutions with real-world impact, helping secure the world s most critical data. Work alongside award-winning designers, engineers, and leaders who are passionate about innovation. Apply now to help set a new benchmark for enterprise design at Rubrik. Let s design the future together. Qualification : Bachelors degree in Design (Product, Industrial, or similar); Masters in CS or HCI is a plus.

UX/UI Designer About The Team Rubrik s Marketing Team is growing, and we're looking for an exceptional, curious, user-obsessed UX/UI Designer who loves combining creativity with smart, data-driven thinking. If you are someone who can transform complex challenges into beautifully simple solutions while pushing creative boundaries; if you're excited about creating Marketing experiences that are not only captivating but backed by evidence and built for real people; if you love design and geek out over the details; if you have a portfolio that makes people say 'wow,' we d love to meet you. You ll help shape the look, functionality, and especially the feeling of our web presence but more importantly you ll do so with purpose, using data to inform decisions, validate ideas, and continuously improve how users interact with our digital experiences. From user flows and wireframes to high-fidelity mockups, you'll design with empathy and iterate with intention. What you'll do Collaborate closely with Dev, Creative, Web, Digital, and cross-functional partners to translate business goals into intuitive, elegant web experiences. Design and iterate on responsive UI components that support accessibility, usability, and brand consistency, all while building and evolving our design system with scalability and consistency in mind. Leverage analytics, user feedback, and testing to drive user-centric design decisions and optimize performance across key user journeys. Skills: Portfolio: A strong portfolio showcasing your UX/UI design skills, including examples of user research, wireframing, prototyping, and stunning visual design that reflect a deep understanding of design principles and user-centred design best practices. Design Tools: Proficiency in design tools such as Figma or similar for prototyping, wireframing, and visual design. Strong ability to create interactive prototypes and iterate based on user feedback and insights from usability testing. Design Systems: Experience in working with or contributing to design systems, ensuring consistency and scalability across different teams and product components. Apply design thinking principles to identify and solve user problems. Focus on creating intuitive, engaging, and meaningful user experiences that align with business goals and user needs. Experience in responsive web design and accessibility best practices. User Research: Experience in conducting user research, usability testing, analyzing data, and translating insights into actionable design solutions that prioritize user needs and business goals. Communication & Collaboration: You're great at expressing your ideas, both in conversations and in writing. You can confidently explain your design choices and work well with people from different teams. You help keep everyone on the same page by documenting important decisions and processes, and you enjoy sharing knowledge with your fellow designers. You also have a knack for maintaining high design standards and making sure everything fits within the big picture. Experience you'll need Experience of 7-10 years in UX/UI design, with a focus on web or software products, and a proven track record of delivering end-to-end user experiences. Expertise in Figma. Familiarity with HTML/CSS or front-end development. Familiarity with Adobe Experience Manager (CMS). A degree in Interaction Design, Human-Computer Interaction, Graphic Design, or a related field. Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

Data Privacy Compliance Specialist Location: Bangalore, India Office About the Team Rubrik s Legal Team is at the heart of our mission to secure the world s data. We provide essential guidance across contract management, intellectual property, employment law, privacy, trade compliance, and litigation. Our team thrives on open debate, innovation, and ownership, contributing to building an iconic company. Rubrik is growing rapidly and evolving join us to be unstoppable, together. About the Role Rubrik is looking for a Data Privacy Compliance Specialist to strengthen and manage our global privacy program. The ideal candidate will have hands-on experience with privacy management accountability frameworks (PMAF), compliance auditing, and implementing data protection practices aligned with evolving global regulations. This role requires working collaboratively across procurement, engineering, product management, legal, and information security teams worldwide to maintain compliance and mitigate privacy risks. What You ll Do Conduct internal and coordinate external privacy audits as needed. Assess and monitor privacy compliance of third-party vendors and service providers. Continuously review data handling practices to ensure compliance with internal policies and global regulations. Develop, maintain, and enforce data privacy policies and procedures aligned with legal requirements and business objectives. Maintain detailed documentation to demonstrate compliance and accountability. Manage and update an inventory of personal data processing activities, including data flows and classifications. Oversee cross-border data transfer mechanisms ensuring adherence to applicable privacy laws. Lead internal privacy reviews, supporting engineering and data governance teams with data mapping, documentation, and privacy impact assessments. Collaborate with teams to implement privacy risk mitigation solutions while ensuring regulatory adherence. Develop and deliver privacy training to internal stakeholders to raise awareness and ensure compliance with privacy responsibilities. Experience You ll Need Minimum 3+ years of experience in data privacy compliance, preferably with exposure to Privacy Management Accountability Frameworks (PMAF). Strong knowledge of global data protection regulations such as GDPR, CCPA, CPRA, and relevant industry standards. Proven expertise in data mapping, risk assessments, and conducting privacy audits. Excellent communication and stakeholder engagement skills across diverse teams. Certifications such as CIPP-E, CIPM, CIPT, CISSP preferred; Juris Doctor (JD) is a plus. Skills Required Deep understanding of IT, SaaS, and cloud provider compliance challenges. Solid knowledge of information security principles and best practices. Proficiency with privacy management tools like OneTrust for data mapping and assessment automation. Basic understanding of cookies and marketing technology systems. Ability to clearly articulate complex privacy and security concepts to both technical and non-technical audiences. Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data with Zero Trust Data Security . Our platform leverages machine learning to secure enterprise, cloud, and SaaS data, helping organizations ensure data integrity, availability, risk monitoring, and rapid recovery from cyberattacks and operational disruptions.

Job Title: Consultant - UX Designer (Intern) Location: Bangalore, India Company: Glance An InMobi Group Company About Glance Join Glance, where creativity meets cutting-edge AI technology! Glance is revolutionizing mobile user experiences by combining AI and user-centered UX design directly on the lock screen. As a UX Intern, you ll work with a dynamic team creating context-driven, interactive content that delights millions of users worldwide. Position Overview As a UX Intern at Glance, you ll gain hands-on experience in UX design fundamentals while exploring emerging AI technologies and prompt engineering. This internship is ideal for individuals passionate about designing seamless, intuitive user experiences and eager to build skills in AI-driven UX and prompt engineering. Key Responsibilities Assist in UX Design: Create wireframes, layouts, and visual design elements that enhance usability and engagement on Glance s lock screen platform. Collaborate on AI-Driven UX Projects: Partner with designers, engineers, and data scientists to integrate AI for personalized and intuitive user interactions. Learn Prompt Engineering: Develop expertise in crafting prompts that help AI understand and respond effectively to user behavior, improving the overall UX. What You ll Gain Hands-On UX Design Experience: Build a strong foundation in UX principles and user-centered design workflows. Exposure to Advanced AI Technologies: Learn how AI can be harnessed to create innovative, personalized user experiences. Prompt Engineering Skills: Acquire in-demand skills in prompt engineering within AI-powered platforms. Mentorship and Professional Growth: Work alongside experienced professionals in a collaborative, supportive environment focused on your development. Qualifications Currently pursuing a degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field. Strong interest in UX design fundamentals, AI technology, and emerging digital trends. Familiarity with UX tools such as Figma, Sketch, or similar is a plus. Creative mindset with curiosity and willingness to experiment with new ideas. Contract Duration: 6 Months Kickstart your UX career with Glance and be part of a future-forward team shaping next-gen mobile experiences. Apply now to join us in Bangalore! Qualification : Currently pursuing a degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

ERP Engineer Location: Bengaluru Department: Hardware Employment Type: Full-Time About Dozee Dozee Health AI is a pioneer in AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS), driving transformation in healthcare at scale. Headquartered in Bengaluru, Dozee has quickly emerged as India s #1 RPM company. Trusted by leading healthcare providers across India, the USA, and Africa, Dozee s innovative solutions enhance patient safety, improve outcomes, and reduce costs. We aim to Save a Million Lives with Health AI. Role Overview We are looking for an ERP Engineer to manage and optimize Microsoft Dynamics ERP modules, ensuring seamless performance and data integrity across our systems. You will work alongside technical and business teams to implement customizations and integrations that enhance our operational efficiency and scalability. Key Responsibilities ERP Management & Customization Manage and maintain Microsoft Dynamics ERP modules to ensure system stability and optimal performance. Develop and deploy customizations, workflows, and process automations that align with business needs. Integrate ERP with internal systems (CRM, HRMS, Finance) and third-party applications using APIs and data connectors. Collaboration & Implementation Collaborate with cross-functional teams to analyze business requirements and design ERP solutions. Conduct testing, document new features, and support system enhancements. Provide troubleshooting and technical support to ensure minimal system downtime. Training & Optimization Lead end-user training and create user manuals for smooth ERP adoption. Monitor system performance, suggest improvements, and optimize ERP configurations. Work with stakeholders to enhance ERP processes in finance, procurement, inventory, and production. Requirements Experience & Qualifications 3 5 years of hands-on experience with ERP management, customization, and integration. Specific experience with Microsoft Dynamics 365 Business Central / Dynamics NAV is preferred. Bachelor s or Master s degree in a relevant field. Skills Strong understanding of ERP architecture, data structures, and business workflows. Experience with integration tools and middleware such as Azure Integration Services or Power Automate. Familiarity with project management tools like JIRA, Confluence, or Asana. Personal Attributes Strong analytical and problem-solving abilities with high attention to detail. Excellent communication skills and the ability to collaborate with multiple stakeholders. Why Join Dozee Be part of a mission-driven company transforming healthcare with AI. Work with top healthcare providers and cutting-edge technology. Opportunity to drive impactful change in a high-growth, fast-paced environment. Qualification : Bachelors or Masters degree in a relevant field

Recruiter / Senior Recruiter Job Category: Administrative / Support Employment Type: Full-Time Location: Bangalore Job Overview We are seeking a talented and results-driven Recruiter/Senior Recruiter to support our growing organization in sourcing and hiring top talent. The ideal candidate will have extensive experience in full-cycle recruitment, preferably in call center or healthcare settings, and excel in a fast-paced, high-volume environment. This role will be responsible for managing end-to-end hiring processes across multiple locations, ensuring a seamless candidate experience and building a strong talent pipeline. Key Responsibilities Review and analyze resumes using ATS software (UKG) and screen candidates for all open positions. Create and manage job requisitions, posting them on job portals and social media platforms (LinkedIn, Facebook, etc.). Source, schedule, and coordinate interviews with candidates and hiring managers daily. Develop accurate job descriptions in collaboration with Hiring Managers. Maintain Open Requisition Reports / MIS and provide weekly updates. Identify innovative sourcing tools and strategies to attract top talent. Build and maintain relationships with staffing agencies and headhunters to expand candidate reach. Conduct compensation discussions and prepare offer letters via UKG for candidate acceptance. Complete all new-hire paperwork and ensure a smooth onboarding experience. Continuously fill the talent pipeline even when there are no immediate open roles. Support employer branding initiatives internally and externally to enhance company presence. Education & Experience Minimum 4+ years of full-cycle recruitment experience. Master s degree in Human Resources. Proven experience in high-volume, fast-paced recruiting environments. Prior experience recruiting for call center or healthcare roles is highly desirable. Demonstrated ability to meet deadlines and work collaboratively in a team-oriented setting. Skills & Competencies Strong sourcing, screening, and candidate assessment abilities. Excellent communication, negotiation, and interpersonal skills. Proficiency in ATS tools, job portals, and social media recruiting. Ability to manage multiple requisitions and prioritize tasks effectively. High level of organization, attention to detail, and process adherence. Benefits Competitive industry compensation. Insurance coverage for self and parents/parents-in-law. Performance-linked bonus. Free office transport (pickup and drop). Free meal vouchers. Qualification : Masters degree in Human Resources

Senior Product Designer Bengaluru | Design | Full-Time About Fam (formerly FamPay) Fam is India s first payments app designed for everyone aged 11 and above. From UPI to the FamCard, we re making payments cool, safe, and simple for the next generation. But we re not just building a payments app we re on a mission to raise a financially smart generation of 250M+ young Indians. Founded in 2019 by IIT Roorkee alumni, we re backed by world-class investors like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), and top angels including Kunal Shah and Amrish Rao. The Role: Senior Product Designer "It s the product that sells not just the idea." Design isn t just part of our process it s at the heart of what we do. We re crafting experiences that don t just work well but feel **magical**. As a Senior Product Designer at Fam, you ll lead the creation of intuitive, delightful, and impactful product experiences for India s Gen Z and younger users. If you love solving complex design problems, thrive in fast-paced environments, and believe in the power of design to inspire change we d love to meet you. What You ll Do Lead design projects across the entire product lifecycle from ideation to execution and iteration. Collaborate cross-functionally with Product, Engineering, Marketing, and Business teams. Design and ship high-impact UI/UX using Figma, while obsessing over visual and interaction details. Scale and evolve Fam s design system to ensure consistency across all platforms. Champion design thinking and push the creative boundaries to elevate the brand. Conduct user research & usability tests to inform design decisions and improve experiences. Stay on top of design trends (and memes) to keep the brand relevant and fresh. Must-Haves: 3+ years of experience designing consumer-facing mobile apps (especially B2C). A strong portfolio showcasing UX, interaction design, and shipped work. Hands-on Figma expertise, along with prototyping and basic motion design tools. Ownership mindset you've taken features or products from 0 1 (research to launch to feedback). Team player who s collaborated with product designers, engineers, and product managers. Gen Z energy you're in tune with what young users love (and cringe at). Bonus Points For: Experience in FinTech or payments. Skills in motion design or micro-interactions. Having a personal blog, portfolio site, or design community presence. Experience mentoring junior designers or leading small teams. Help define how India s next generation experiences money. Work in a **high-ownership, fast-growth environment** with a strong design culture. Collaborate directly with founders and the leadership team. Build design systems from the ground up and leave a lasting impact. Grow into a design leader in one of the most exciting spaces in tech. Perks & Benefits Relocation support for a smooth move to Bengaluru. Free office meals (lunch & dinner). Mental health support & therapy sessions. Comprehensive health insurance (for you + family). Special leaves: birthday, period, paternity/maternity, and more. Salary advances and interest-free loans. Recognition & referral rewards. Latest devices and gadgets. Tax-saving benefits (food coupons, phone reimbursements, leasing options). Retirement perks: PF, gratuity, leave encashment. A Little More About Us Our flagship product, FamX, integrates UPI and card payments so users can spend, save, and learn all in one place. We ve empowered 10M+ users to ditch cash and embrace a new way of managing money. At Fam, you re not just joining a startup you re joining a **mission-driven, people-first team** building something meaningful. Apply now and let s build something iconic together.

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

3D Visualizer Design & Development Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for a talented 3D Visualizer with 4 5 years of hands-on experience in interior fit-out projects. The ideal candidate will have expert proficiency in SketchUp and V-Ray, along with a strong architectural sensibility. You will play a key role in transforming conceptual designs into high-quality photorealistic renders, working closely with architects, interior designers, and project managers to ensure visualizations accurately represent materiality, lighting, and spatial intent. Familiarity with Lumion, Revit, Rhino, and AI visualization tools is a strong plus. Key Responsibilities: 3D Modelling & Rendering Create detailed 3D models for interior fit-out schemes based on design team inputs. Produce photorealistic still images and animations, ensuring accurate textures, materials, lighting, and spatial representation aligned with design intent. Concept Development Support Collaborate with design teams to refine layouts, furniture arrangements, and material palettes. Interpret architectural drawings, elevations, and finish schedules to build precise digital environments. Presentation & Communication Prepare engaging presentation materials including boards, mood boards, and walkthrough animations for client presentations. Communicate technical feedback and iteration requests effectively with designers and project stakeholders. Quality Control & Optimization Ensure all renders meet high standards of resolution, realism, and alignment with design briefs. Optimize 3D scenes to reduce render times without compromising visual quality. Research & Innovation Stay updated on the latest rendering techniques, plugins, and software updates. Experiment with new workflows and tools to continuously improve visualization quality and efficiency. Technical Skills: Primary Tools: SketchUp (advanced modeling, dynamic components) V-Ray for SketchUp (materials, lighting, render settings) Supporting Software (Advantageous): Adobe Photoshop / Lightroom (post-production) 3ds Max or Rhino (for complex geometry or alternative workflows) AI tools, Enscape, Lumion, Revit Architectural Knowledge: Strong understanding of architectural principles, spatial planning, and building systems. Ability to read and interpret floor plans, sections, and finish schedules. Soft Skills: Excellent visual communication with strong attention to detail. Proactive problem-solver with a commitment to continuous improvement. Strong time management to handle multiple projects and deadlines effectively. Collaborative mindset to work seamlessly with architects, designers, and project managers. Preferred Qualifications: Bachelor s degree in Architecture, Interior Design, 3D Animation, or a related field. 4 5 years of professional experience specializing in interior fit-out or architectural visualization. Proven portfolio demonstrating expertise in SketchUp and V-Ray interior visualizations. Qualification : Bachelors degree in Architecture, Interior Design, 3D Animation, or a related field

Position: Product Designer - 2 Location: Bangalore Department: Zetwerk Corporate About Zetwerk Zetwerk is a global manufacturing leader delivering high-quality industrial and consumer products worldwide. With over 10 state-of-the-art facilities across India, the US, Mexico, and Europe, and a supplier network spanning Southeast Asia and Latin America, we offer end-to-end manufacturing solutions combining global standards with local expertise. Our tech-enabled, flexible supply chain enables customized manufacturing strategies such as reshoring, nearshoring, and friendshoring tailored to product, market, and customer needs. Our proprietary Manufacturing Operating System (ZISO) powers real-time supply chain visibility, quality control, efficient logistics, and project management. Backed by prominent investors including Khosla Ventures, Accel, and Sequoia, we recorded an annual turnover exceeding 15,000 crore in FY 2024. Key Responsibilities Own design projects from concept through execution, managing scope and deadlines independently. Collaborate closely with product managers and engineers to identify user problems and develop effective design solutions. Create user flows, wireframes, interactive prototypes, and high-fidelity designs that translate ideas into seamless user experiences. Conduct user research and analytics deep dives; leverage findings to refine designs and improve usability. Partner with developers to ensure accurate and functional design implementation, negotiating trade-offs when faced with technical constraints. Contribute to and maintain the company design system, co-building reusable components with engineering teams. Actively participate in design critiques, reviews, stand-ups, and cross-functional team sessions. Mentor junior designers, fostering a culture of craftsmanship, constructive feedback, and design excellence. Job Requirements Bachelor s or Master s degree in Design or related field. 4 6 years of professional product design experience, preferably in SaaS, B2B, or enterprise software environments. Expert proficiency in Figma, including components, auto-layout, variants, and prototyping; experience with Figma Make AI is a plus. Strong user research skills, including planning, conducting, and synthesizing insights from qualitative and quantitative studies. Experience with user analytics tools like PostHog, Mixpanel, or similar platforms. Prior exposure to designing products for manufacturing, supply chain, or industrial systems is highly desirable. Qualification : Bachelors or Masters degree in Design or related field

Job Title: Circle Head Wireline Deployment Location: Bangalore Function: Network Wireline Homes Deployment Employee Type: Full-Time Experience Required: 12 to 15 Years Purpose of the Role The Circle Head Wireline Deployment is responsible for end-to-end execution of fiber rollout and transmission ISP implementation to meet internal and external bandwidth demands. The role ensures robust and scalable network deployment to support business growth across Mobility, FTTH, FTTB, and B2B services. This includes managing multi-functional teams, vendor operations, digitization tools, and government clearances for fiber infrastructure development. Key Responsibilities Fiber Rollout & Network Implementation Oversee the execution of fiber rollout projects (Intercity/Intra-city, FTTH, NLD, LMC) with a focus on quality, timeliness, and compliance. Ensure successful delivery of Home-passes and LM fiber for business segments such as FTTH, B2B, and Mobility. Drive 100% Acceptance Testing (AT) for deployed fiber kilometers/LMs. Network Infrastructure & Optimization Lead the implementation and capacity expansion of critical network elements (Core/Collector/OLT) as per transmission plans. Ensure alignment of new deployments with customer bandwidth needs and long-term scalability. Vendor & Program Management Manage vendor performance, coordinate execution plans, and ensure delivery against project timelines. Optimize material consumption and reduce inventory with effective coordination between SCM, stores, and implementation partners. Regulatory Compliance (ROW) Facilitate Right of Way (ROW) permissions through liaison with government authorities and partners. Validate and process commercial payments, track security deposits, and ensure proper documentation and recovery. Digitization & Process Enhancement Drive the adoption and integration of tools like Fiber Force App and GIS systems for real-time fiber tracking, monitoring, and data reporting. Set KPIs and performance metrics to ensure visibility, accountability, and continuous improvement. Stakeholder Management Build and maintain collaborative relationships with cross-functional teams (Planning, NOC, Marketing, Mobility, FTTH Planning, etc.) to ensure seamless network deployment. Act as a key liaison for internal teams and external stakeholders to facilitate project success. Qualifications & Experience Educational Qualification: B.E./B.Tech in Electronics, Telecommunications, or relevant engineering stream. Experience: 12 15 years of proven experience in OSP/ISP deployment within Transport, FTTH, and MPLS Networks. Project Management: Must have handled large-scale fiber deployment projects with team and vendor oversight. Key Competencies Deep understanding of telecom infrastructure and deployment models. Strong leadership with team motivation, decision-making, and vendor management skills. Excellent communication and interpersonal skills to influence stakeholders and resolve field-level challenges. Proficiency in handling digital monitoring tools and driving operational digitization. Qualification : B.E./B.Tech in Electronics, Telecommunications, or relevant engineering stream

Red Team Hacker / Pen Tester (Onsite, Bangalore) Who We Are ColorTokens We re on a mission to keep businesses running safe and sound even when cyber attackers try to mess things up. Our next-gen platform, ColorTokens Xshield , stops ransomware and malware from spreading sideways inside companies, so critical stuff stays locked down and working. We ve got mad skills in spotting and controlling traffic between all kinds of devices and users from your typical laptops to IoT and medical gadgets. That means we can slice and dice security zones to keep bad actors contained. Forrester calls us a Leader in Microsegmentation (Q3 2024), and we help global companies avoid big $$$ downtime. Our Vibe We re all about hustling with heart. You ll get to own your projects, work with smart teammates, and solve tough problems that actually protect people from kids in hospitals to entire cities. If you re driven, curious, and ready to make a real impact, you ll fit right in. The Gig What You ll Do Run epic red team ops that mimic real-world hackers trying to break in. Hack (ethically!) into networks, apps (web, mobile, APIs), and cloud setups to find weaknesses. Build your own scripts and tools to level up your tests and dodge detection. Team up with defenders (blue team) to boost how we spot and stop attacks. Write clear, no-fluff reports with proof-of-concept hacks and smart fixes. Keep your finger on the pulse of the latest threats and hacker tricks. Jump into purple teaming and adversary simulations to sharpen our edge. Bachelor s in Cybersecurity, CS, or you ve got real-world chops that match. 6+ years deep in red teaming, pentesting across web, APIs, infrastructure, and cloud. Pro with tools like Cobalt Strike, Metasploit, Nessus, Burp Suite, Nmap, and scripting (Python/PowerShell/Bash). Solid grasp of MITRE ATT&CK, threat modeling, and adversary emulation. Know Windows & Linux inside out, Active Directory, plus cloud platforms (AWS, Azure, GCP). Bonus points if you re into social engineering, phishing, or physical security. Skilled at writing docs that actually make sense. Must-have certifications: OSCP is a must; CRTP, OSCE, OSEP, CRTE, GPEN, GXPN are pluses. Qualification : Bachelor's degree in Cybersecurity, Computer Science, or related field (or equivalent experience).