Employee Satisfaction Jobs in Cochin

Job Title: IT HR Executive Job Summary: We are seeking an experienced IT HR Executive to manage HR functions specifically tailored for the IT industry. The ideal candidate will have 5 years of experience in HR operations, employee engagement, and compliance within an IT environment. This role requires a proactive and detail-oriented professional with a strong understanding of technical roles and HR best practices. Skills Required: Bachelors/Masters degree in Human Resources, Business Administration, or a related field. 5+ years of experience in IT HR functions, preferably in an IT services or product-based company. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced IT environment and handle multiple tasks efficiently. Role: Software Development - Other Industry Type: Software Product Department: Engineering - Software & QA Role Category: Software Development Education: UG: B.Tech/B.E. in Any Specialization, B.A in Any Specialization, B.Sc in Any Specialization, BCA in Any Specialization, B.B.A/B.M.S in Management Qualification : Bachelors/Masters degree in Human Resources, Business Administration, or a related field.

Front Office Executive About the Role We are seeking a Front Office Executive with a warm, compassionate, and professional demeanor to be the welcoming face of our organization. This position is perfect for candidates who are fresh out of college or have up to one year of relevant experience. If you have a passion for customer service and enjoy making a positive impression, we invite you to join our team and grow with us! What You Will Do Greet visitors, clients, and employees warmly, ensuring they feel valued as soon as they enter the premises. Manage incoming phone calls, emails, and inquiries with clarity and empathy, directing them to the appropriate personnel or department. Maintain a clean, organized, and inviting reception area. Coordinate incoming and outgoing mail, deliveries, and general office supplies. Assist with calendar management, scheduling appointments, and coordinating meeting rooms. Communicate any schedule changes promptly. Support in planning and executing company events and ensuring all logistics run smoothly. Make travel arrangements for employees and visitors, including booking flights, accommodations, and local transportation, while adhering to company policies and budgets. Handle insurance procedures, file claims, maintain necessary records, and coordinate with providers for timely resolution. Provide a compassionate and empathetic approach when addressing inquiries or concerns, ensuring issues are resolved efficiently and positively. Collaborate with other departments, especially HR and Administration, to streamline daily operations and ensure smooth workflows. What Makes You a Great Fit Bachelor s degree in any discipline. Experience: 0 1 year in a front office or administrative role (freshers are welcome to apply). Communication Skills: Strong verbal and written communication abilities; comfortable interacting with diverse groups. Empathy & Compassion: Able to handle visitors and colleagues with patience, understanding, and genuine care. Maintain a neat, poised, and approachable presence at the front desk. Familiar with MS Office (Word, Excel, Outlook) and open to learning new tools. Organization & Time Management: Capable of managing multiple tasks, prioritizing responsibilities, and meeting deadlines efficiently. Competitive salary and benefits package. Opportunity to grow and develop in a supportive and dynamic work environment. The chance to be the friendly face and first point of contact for everyone who interacts with our company.

Job Title: Senior HR Manager Job Type: Full-Time Experience: 10+ Years (5+ years preferred in leadership roles) Location: Cochin Position Overview We are seeking a strategic and results-driven Senior HR Manager to lead our human resources function, ensuring alignment with business goals and fostering a positive, high-performance work environment. The ideal candidate will have extensive experience managing HR operations for large teams, preferably within engineering, architecture, or construction industries. Key Responsibilities Strategic HR Management Develop and implement HR strategies aligned with organizational objectives to drive growth and development. Employee Relations & Engagement Cultivate a positive workplace culture through effective employee engagement, conflict resolution, and transparent communication. Talent Acquisition Manage end-to-end recruitment processes including workforce planning, job description development, interviewing, onboarding, and induction programs. Performance Management Oversee the design and administration of performance appraisal systems and support department heads in talent development. Payroll & Compliance Ensure accurate and timely payroll processing while maintaining compliance with labor laws, statutory requirements, and company policies. HR Policies & Documentation Develop, review, and implement HR policies; maintain HRIS systems and proper documentation for seamless HR operations. Training & Development Identify employee training needs and coordinate learning programs to enhance skills across all levels. Compensation & Benefits Design and manage competitive compensation packages, benefits, and employee reward initiatives. Team Leadership Lead, mentor, and support the HR team to deliver high standards of HR service and operational excellence. Qualifications & Skills Bachelor s or Master s degree in Human Resources, Business Administration, or a related field. Minimum 10 years of progressive HR experience with demonstrated leadership skills, preferably managing HR for 100+ employees. Prior experience in engineering, architecture, or construction sectors is a significant advantage. Comprehensive knowledge of Indian labor laws and HR best practices. Excellent interpersonal, communication, and leadership abilities. Proficient in HR software and systems such as HRMS/HRIS. Collaborative, inclusive, and dynamic work culture. Strong opportunities for professional growth and leadership development. Competitive salary and comprehensive benefits package. Apply now and take your HR career to the next level in Cochin! Qualification : Bachelors or Masters degree in Human Resources, Business Administration, or a related field.

Job Title: HR Intern Location: Cochin, India Internship Duration: 6 months Position Overview: We are seeking a motivated and detail-oriented HR Intern to join our dynamic team for a 6-month internship at our office located in Infopark Campus, Kochi, Kerala. As an HR Intern, you will play a crucial role in sourcing and recruiting top talent to meet the needs of our clients. This internship provides an excellent opportunity for individuals eager to gain hands-on experience in HR and recruitment within the IT industry. Key Responsibilities: As an HR Intern, you will be involved in various aspects of the HR and recruitment processes: Talent Sourcing: Utilize various sourcing methods (job boards, social media, networking, etc.) to identify and attract qualified candidates for positions such as developers, cloud experts, DevOps engineers, ERP consultants, and other technology roles. Profile Screening: Review resumes and applications to assess candidate qualifications, experience, and suitability for specific roles. Candidate Outreach: Conduct initial outreach to potential candidates, gauge interest, and assess fit for open positions. Interview Coordination: Schedule and coordinate interviews between candidates and hiring managers, ensuring a smooth and efficient process. Profile Submission: Prepare and submit detailed candidate profiles to clients, showcasing their skills, experience, and fit for the roles. Database Management: Maintain and update the candidate database with accurate and up-to-date information to support recruitment efforts. Market Research: Stay informed about industry trends and developments to effectively identify and engage top talent. Administrative Support: Assist with various administrative tasks related to recruitment and HR functions as needed. HR and Payroll Process Learning: Gain hands-on experience in HR and payroll processes, learning about the systems and procedures involved in managing employee compensation and benefits. Recruitment and HR Payroll System: Develop skills in using recruitment and HR payroll systems to streamline and enhance HR operations. Qualifications: Currently pursuing a degree in Human Resources, Business Administration, or a related field. Strong interest in HR and recruitment, particularly within the IT industry. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with strong organizational and multitasking abilities. Proficiency in MS Office (Word, Excel, PowerPoint) is a plus. What We Offer: Hands-on experience in HR and recruitment within a leading IT consulting firm. Mentorship and guidance from experienced professionals in the HR and recruitment field. Opportunity to learn about various technology roles and industry trends. In-depth exposure to HR and payroll processes. Training and experience in using recruitment and HR payroll systems. Collaborative and supportive work environment. Potential for future career opportunities within the company upon successful completion of the internship. This internship is an excellent stepping stone for anyone looking to build a career in HR, with a focus on recruitment and payroll systems. Don't miss the opportunity to enhance your skills in a professional, fast-paced, and collaborative environment. Apply now! Qualification : Currently pursuing a degree in Human Resources, Business Administration, or a related field.

Position: BIM Trainer Location: Kochi, Kerala, India Employment Type: Full-Time Experience Required: 5+ years in BIM (Architecture / Structure / MEP) Position Overview Advenser is seeking an experienced and passionate BIM Trainer to deliver comprehensive training programs for both in-house staff and external candidates. The ideal candidate will possess strong expertise in BIM tools and workflows, coupled with a genuine enthusiasm for knowledge sharing and skills development. Key Responsibilities Conduct training sessions on BIM software including Revit (Architecture, Structure, MEP), Navisworks, and Tekla Deliver both classroom and hands-on practical training to ensure deep understanding of BIM concepts and workflows Develop, update, and tailor training materials and project-based exercises to meet learner needs Mentor and guide trainees throughout the training programs to maximize their learning outcomes Stay current with the latest BIM trends, tools, and industry standards to keep training content relevant Collaborate with internal teams to organize training schedules and track trainee progress Requirements Minimum 5 years of practical experience in BIM, with proficiency in Revit and Tekla Solid understanding of BIM standards, Levels of Development (LOD), clash detection, and coordination processes Prior experience in teaching, mentoring, or corporate training is highly desirable Excellent communication, presentation, and interpersonal skills Ability to explain complex technical concepts clearly and engagingly Certifications & Benefits Autodesk Certified Professional (Revit or Navisworks) preferred Tekla Certified Engineer or Trainer certification is an advantage Work in a collaborative, growth-oriented environment Competitive salary and benefits package Opportunity to contribute to the future of BIM through education and training About Advenser Advenser is a global engineering services provider specializing in Building Information Modeling (BIM), CAD, and design support services. With over a decade of experience delivering value-driven solutions, we are expanding our training division to empower the next generation of BIM professionals.

Senior Customer Support Specialist Kochi Location: Cochin, India Employment Type: Full-Time Work Mode: Work from Office Experience Required: 5 to 10 years Job Summary We are seeking a highly experienced and proactive Senior Customer Support Specialist to join our team in Kochi. If you are passionate about delivering exceptional customer service, have a strong technical background, and thrive in a fast-paced support environment, we want to hear from you. Key Responsibilities Customer Support: Deliver expert-level assistance to customers regarding our software, digital platforms, and recruitment-related tools. Reporting Development: Collaborate with the product team to build and enhance reporting features as we launch our new software. Live Chat Management: Operate our integrated live chat system to provide real-time support and improve response efficiency. Ticketing System Administration: Maintain and streamline our ticketing system to ensure quick and effective resolution of client issues. Desired Candidate Profile Excellent Communication Skills: Strong written English and the ability to handle customer interactions with professionalism and empathy. Technical Proficiency: Deep understanding of software platforms with a fast learning curve for new tools and systems. Analytical & Problem-Solving Skills: Ability to troubleshoot and resolve technical challenges independently. Reporting Expertise: Hands-on experience in data analysis and report generation, preferably within a tech or SaaS environment. Join us in delivering top-tier support and shaping the future of our customer experience. Apply now to become a vital part of our growing team.

Product Manager About the Role We are looking for a passionate Product Manager who thrives in building products that customers love. You will join a young and fast-paced environment and work with cross-functional teams to design, build, and roll-out innovative products. This role offers the opportunity to lead products through their entire lifecycle and drive the future of product development. What You Will Do Manage the entire product lifecycle from concept to design, sample production, testing, forecasting, and product end-of-life. Drive product lifecycle processes including product research, market analysis, competitive analysis, planning, positioning, roadmap development, and product launch. Achieve growth objectives by managing market share, revenue, profit, and ROI for various business channels and key customers. Conduct research and strategic planning to develop and implement actionable product strategies. Define and communicate the long-term product vision and strategy to all stakeholders. Appraise new product ideas and develop go-to-market strategies. Scope and prioritize product activities based on business and customer impact. Analyze consumer needs and current market trends, and assess potential partnerships from an ROI perspective. Contribute to team effort by accomplishing related tasks and collaborating across functions. Collaborate with cross-functional teams (UX/UI, engineering, stakeholders) to quickly deliver products with optimal resources and fast time-to-market. Identify product gaps and generate ideas to improve customer experience. Translate business strategy into product strategy, then break it down into detailed requirements and prototypes. Execute the product strategy by defining priorities, setting goals, and tracking progress. What Makes You a Great Fit Skills: Product Management, People Management, Customer Understanding, Product Development, Requirements Analysis, Pricing, Sales Planning, Competitive Analysis, Inventory Control, Financial Planning, and Strategy. Team player with strong leadership, communication, and people management skills. Experience in product management or as an associate product manager (Software Engineers/Business Analysts interested in transitioning to product management are encouraged to apply). Proven experience in delivering product marketing strategies and managing products throughout their lifecycle. Excellent writing and editing skills with strong presentation and public speaking abilities. Skilled at working effectively with cross-functional teams. Competitive compensation packages. Opportunities for professional growth and career development. A dynamic, fast-paced work environment with collaborative teams.

Job Title: Business Excellence Executive Location: Kochi, India Experience: 5 10 Years Industry: In Vitro Diagnostics (IVD) / Healthcare / Medical Devices Employment Type: Full-Time Job Summary We are seeking an experienced Business Excellence Executive to lead strategic process improvements, optimize operational efficiency, and drive continuous improvement initiatives across departments. This role demands a strong command of Lean, Six Sigma, and Kaizen methodologies, along with deep familiarity with IVD industry standards and regulatory compliance. You will work closely with leadership teams to implement data-driven strategies and foster a high-performance culture. Key Responsibilities 1. Process Improvement & Operational Efficiency Identify and address inefficiencies in business operations using Lean, Six Sigma, and Kaizen tools. Standardize and streamline processes across departments including Sales, Marketing, Supply Chain, R&D, and Manufacturing. Define and monitor key performance indicators (KPIs) to track business and operational performance. 2. Business Strategy & Performance Management Collaborate with senior leadership to design and execute business transformation and strategic growth initiatives. Analyze internal data, market trends, and competitive intelligence to support business planning and decision-making. Lead cost optimization and efficiency improvement programs across functions. 3. Quality Assurance & Regulatory Compliance Ensure organizational adherence to IVD regulatory standards such as ISO 13485, FDA, CE-IVD, and MDR. Support internal and external audit readiness and maintain documentation in line with compliance requirements. Implement and improve Quality Management Systems (QMS) and regulatory frameworks. 4. Digital Transformation & Innovation Champion digital transformation initiatives including AI-driven analytics, automation, and CRM/ERP system enhancements. Work closely with IT teams to integrate and upgrade digital tools for end-to-end process optimization. 5. Training, Development & Change Management Develop and lead training sessions on business excellence tools and best practices. Guide change management initiatives to ensure smooth adoption of new technologies and strategies. Promote a culture of continuous improvement, innovation, and employee engagement. Key Competencies Strategic thinking and execution Advanced problem-solving and analytical skills Proficiency in tools such as Power BI, CRM, and ERP systems Strong leadership and change management abilities Cross-functional team collaboration and stakeholder alignment Data-driven decision-making and performance tracking Qualifications Bachelor s or Master s degree in Business Administration, Engineering, Life Sciences, or a related field. 5 10 years of experience in business excellence, operational excellence, or process improvement, preferably within the IVD, medical devices, or healthcare industry. Certified in Lean Six Sigma (Green Belt or Black Belt preferred) is an advantage. Be part of a forward-thinking organization in the IVD sector driving innovation and transformation. Lead high-impact projects across multiple functions and regions. Work in a collaborative environment focused on excellence, integrity, and growth. Apply now and contribute to shaping the future of diagnostic innovation. Qualification : Bachelors or Masters degree in Business Administration, Engineering, Life Sciences, or a related field.

Technical Project Manager Expert in Project Planning and Execution Location: Cochin Experience Required: 4-5 years in Project Management Job Purpose We are seeking an experienced Technical Project Manager to lead, plan, execute, and manage customer projects, ensuring high-quality deliverables, team efficiency, and overall customer satisfaction. You will be responsible for managing large-scale projects and guiding teams to success, while ensuring projects are delivered on time and within budget. Key Responsibilities Project Planning & Execution: Define project scope, objectives, and deliverables. Develop project plans and ensure timely execution while staying within scope and budget. Team Management: Lead and manage teams of 10-15 resources, assigning tasks, tracking progress, and ensuring effective resource allocation. Client & Stakeholder Management: Foster strong relationships with clients and key stakeholders, ensuring effective communication and satisfaction throughout the project lifecycle. Risk Management: Identify potential project risks, establish mitigation strategies, and ensure continuous tracking of project milestones. Budgeting & Forecasting: Manage project budgets, track costs, and forecast future project expenses to ensure financial success. Quality Assurance: Ensure quality releases and adherence to project deadlines by maintaining comprehensive project documentation. Agile & Methodology Expertise: Utilize Agile, Scrum, Waterfall, and DevOps methodologies to ensure efficient project delivery. Tools & Technologies: Work with various data tools and technologies (e.g., RDBMS, ETL tools, Scripting languages, Visualization tools) and manage projects with tools like DevOps, JIRA, Trello, Asana. Required Qualifications 4-5 years of relevant experience in technical project management and software development. Proven experience managing end-to-end projects with at least 3 large-scale projects delivered. Strong knowledge of development methodologies such as Agile, Scrum, Waterfall, and DevOps. Experience with data tools and technologies such as MS SQL, MySQL, PostgreSQL, Oracle, SSIS, ADF, Informatica, Python, Shell scripting, Power BI, Tableau, and SSRS. Experience with cloud platforms like AWS and Azure is a plus. Proficiency in project management tools like JIRA, Trello, DevOps, Asana. Preferred Qualifications Familiarity with KAPPA/LAMBDA/Lakehouse architecture is highly desirable. Experience managing resource allocation, scheduling, and scope changes efficiently. Strong problem-solving skills and analytical thinking. Excellent communication and interpersonal skills.

Implementation Engineer Location: Cochin Qualification: Any Graduate/Diploma/MCA/BTech Experience: 5+ years of experience Role Overview: We are seeking a highly skilled and experienced Senior Implementation Engineer to join our team. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work closely with clients to ensure maximum satisfaction. If you are passionate about implementation and client support, this position is for you! Key Responsibilities: Software Installation & Configuration: Implement, install, and configure software solutions onsite at client locations. Troubleshoot and resolve any software issues by working closely with the development team. SQL Scripting & Customization: Develop and modify SQL scripts to install new clients and add new functionality. Assist with client database script customization and troubleshooting to meet specific client needs. Server & Web Service Configuration: Collaborate with external vendors to configure server domains, routers, firewalls, SSL certificates, and web services to ensure a secure and functional environment. Testing & Issue Documentation: Execute test plans and document issues encountered during the implementation process. Communicate and prioritize bugs with the development team for new software releases. Client Communication & Support: Work closely with clients, providing excellent support and solving customer queries related to software implementation. Build and maintain healthy business relationships with clients, ensuring maximum customer satisfaction. Additional Responsibilities: Perform any other duties related to the role as needed to support the team and ensure smooth operations. Skills & Requirements: Communication Skills: Excellent written and verbal communication skills in English (mandatory). Technical Expertise: Ability to conduct a scope study at client sites and effectively communicate the findings with the development team. Basic knowledge of software coding (e.g., HTML) for customizations. Database Knowledge: Experience in Oracle DBA is a plus but not mandatory. Problem-Solving Skills: Ability to troubleshoot and resolve issues efficiently. Strong technical aptitude for configuring and optimizing client systems. Career Growth: Opportunity to work with cutting-edge technologies and expand your expertise in software implementation. Client Interaction: Work closely with clients, building relationships and ensuring high customer satisfaction. Collaborative Environment: Join a dynamic team where your skills and contributions will make a significant impact. Competitive Compensation: Competitive salary, benefits, and career advancement opportunities. Qualification : Any Graduate/Diploma/MCA/BTech

Project Manager Location: Cochin Qualification: Any Graduate/Diploma Experience: 10+ years of experience Role Overview: We are seeking an experienced and dynamic Project Manager to lead and oversee the successful execution of projects. The Project Manager will be responsible for strategic planning, resource allocation, team management, and ensuring that project goals are achieved within the specified timelines and budgets. Key Responsibilities: Team & Project Management: Manage multiple software development and implementation teams, both domestic and overseas. Supervise the preparation of delivery plans in alignment with business forecasts. Oversee project execution as per agreed schedules to ensure customer satisfaction and positive testimonials. Track and monitor project progress to ensure timelines, requirements, and schedules are met. Customer & Stakeholder Engagement: Ensure customer satisfaction during the project transition phase. Facilitate change requests and keep all parties informed of impacts on schedules and budgets. Communicate with clients regularly to maintain positive relationships and align expectations. Process & Procedure Management: Develop and implement procedures, policies, and controls to ensure profitable outcomes for the organization. Regularly evaluate the results of the overall delivery framework. Maintain financial oversight by monitoring project budgets and reporting on aspects such as profitability, capital expenditure, and delivery performance. Resource Management: Drive staffing, equipment, licenses, sign-offs, and other resources to meet project demands. Oversee internal operations to achieve budgeted results and other financial objectives. Team Development: Mentor and coach development, testing, and implementation teams, ensuring they possess the required skills to deliver quality software on time. Foster a collaborative work environment that promotes teamwork, innovation, and continuous learning. Long-Term Planning & Strategic Contribution: Participate in the development and preparation of short-term and long-term project plans and budgets based on organizational goals and objectives. Ensure the alignment of project objectives with the strategic direction of the company. Contribute to the strategic planning and continuous improvement of project management practices. Skills & Qualifications: Experience: Minimum 10 years of experience in project management, preferably in software development or implementation projects. Proven experience in leading teams, managing multiple projects, and driving projects to successful completion within time and budget constraints. Skills: Strong expertise in project planning, resource allocation, and budget management. Experience in team management, mentorship, and coaching. Excellent communication and interpersonal skills to engage with clients, stakeholders, and teams. Proficiency in project management tools (e.g., MS Project, JIRA, Trello, etc.). Ability to handle complex projects and coordinate across multiple teams and departments. Industry Knowledge: Experience in the IT/software industry is preferred. Familiarity with software development lifecycle (SDLC) and agile methodologies. Leadership: Proven leadership ability to manage and inspire teams, driving performance and ensuring a high level of customer satisfaction. Strong decision-making and problem-solving skills. Career Advancement: Opportunity to contribute to high-impact projects and take ownership of key initiatives within the company. Collaborative Work Culture: Work with a talented, dynamic team in a positive, growth-oriented environment. Competitive Compensation: Attractive salary and benefits package with opportunities for career growth and leadership development. Qualification : Any Graduate/Diploma

Role Purpose: The purpose of this role is to design the organization s computer and network security infrastructure, ensuring the protection of systems and sensitive information from cyber threats. Key Responsibilities: 1. Cyber Security Strategy and Architecture: Design and develop enterprise-level cybersecurity strategies and architectures. Evaluate business strategies, conduct security vulnerability assessments, and analyze risks. Identify risks associated with business processes, operations, information security programs, and technology projects. 2. Threat Identification and Mitigation: Identify and communicate current and emerging security threats. Design and implement security architecture elements to mitigate emerging threats. Identify security gaps in existing and proposed architectures and recommend enhancements. 3. Security Design and Compliance: Conduct product fit analysis for end-to-end security, ensuring coverage across architecture aspects like Layered Security, Zoning, Integration, API, Endpoint Security, Data Security, and Compliance. Demonstrate expertise in security assessments against frameworks such as NIST, SANS, and CIS. Provide support during the deployment, configuration, integration, and administration of security technologies. Apply ITIL processes such as incident management, configuration management, change management, and problem management. 4. Disaster Recovery and Solution Provision: Assist in disaster recovery during security breaches, attacks, or unauthorized activities. Provide solutions for RFPs received from clients and ensure design assurance. Develop strategies to manage cyber risk security solutions, aligning with business objectives. 5. Technical Leadership and Solution Design: Lead the design, development, and implementation of custom solutions using modern technology. Analyze current solutions, identify improvements, and propose target state solutions with trade-offs. Articulate architectural targets, recommendations, and reusable patterns. Evaluate and recommend solutions for integration with the technology ecosystem. 6. Industry Trends and IT Needs: Stay informed on industry trends and emerging technologies to support current and future IT needs. 7. Stakeholder Coordination and Audit Assistance: Liaise with stakeholders on cybersecurity issues, providing timely support and future recommendations. Assist in maintaining an information security risk register and support internal and external audits. Ensure the implementation of security best practices to meet business, customer, and regulatory requirements. 8. Training and Awareness: Assist in creating and delivering cybersecurity awareness training for team members and clients. Provide training on issues like spam, malicious emails, and other security concerns. Stakeholder Interaction: Internal Stakeholders: Program Manager/Director: Regular reporting and updates. Infrastructure (CIS team): For infrastructure support. External Stakeholders: Customer: Coordinate for security breaches and resolutions. Competencies: Functional Competencies/Skills Leveraging Technology: Knowledge of current and upcoming security technologies (e.g., Firewalls, IPS, DDoS, SIEM, WAF, Endpoint security), and understanding of compliance regulatory requirements such as PCI DSS, HIPAA, etc. (Expert level). Systems Thinking: Understanding of the interrelatedness and interdependencies within systems, and performing problem-solving in complex environments (Expert level). Leveraging Technology: In-depth mastery of ecosystem technology, commanding expert authority and respect (Master level). Technical Knowledge: Certifications like Certified Information Systems Security Professional (CISSP), Cloud Architect Certification from AWS and Azure, ToGAF, or SABSA certification (Master level). Behavioral Competencies: Effective Communication: Clear communication in both technical and non-technical contexts. Managing Complexity: Ability to handle complex problems and solutions effectively. Client Centricity: Focus on delivering value to clients, understanding their needs. Technology Acumen: Strong understanding of evolving technology trends. Innovation: Continuously seeking new and innovative solutions to security challenges. Problem Solving Approach: Proactive approach to identifying and resolving issues. Collaborative Working: Ability to work with various teams to achieve goals. Execution Excellence: Commitment to high standards in execution and delivery. Performance Metrics: 1. Customer Centricity: Timely resolution of security breaches for end-users and stakeholders. Client satisfaction, educating clients, and suggesting the right controls to improve security. 2. Support Sales Team: Percentage of proposals with a Quality Index greater than 7. Timely support for proposals and identifying opportunities for new business or lead generation. Number of proposals led to drive business outcomes.

Role Purpose: The purpose of this role is to bridge the gap between business and technology, providing solutions that meet client needs by leveraging both technical and functional expertise. Key Responsibilities: 1. Bridging Technology and Business: Serve as a techno-functional expert, acting as the liaison between project and support teams. Ensure seamless communication and collaboration to deliver effective solutions. 2. New Business Implementation: Drive the end-to-end process for new business implementation projects, from requirement management to integration, configuration, and production deployment. Assess the feasibility of new change requirements and provide clients with optimal solutions and clear timelines. 3. Solution Support: Provide support for all new business implementations by building systems from the ground up. Offer techno-functional guidance throughout the architectural design, coding, testing, and implementation phases. 4. ERP System Implementation: Understand both functional and technical designs to ensure the successful deployment of ERP solutions. Customize, extend, modify, and integrate existing products using coding, testing, and production techniques. Implement business processes and translate them into ERP solutions. 5. Product Support and Maintenance: Provide ongoing product support and maintenance for ERP solutions, addressing technical problems and client queries. Develop and deploy automation tools to optimize processes and enhance efficiency. 6. Stakeholder Management and Collaboration: Act as the key point of contact between internal teams (lead consultants, project managers) and external clients. Provide advice, solutions, and updates to both clients and internal teams. 7. Skill Upgradation: Continuously upgrade skills by attending training sessions, seminars, and obtaining internal certifications. Contribute to knowledge sharing by writing papers, articles, and case studies for internal platforms. Skills and Competencies: Functional Competencies: Systems Thinking: Understanding of interdependencies and the ability to solve problems in complex environments (Competent). Leveraging Technology: Expertise in leveraging technology domains to provide optimal solutions (Master). ERP Knowledge: Deep understanding of functional and technical aspects of ERP systems, and the ability to tailor them to business needs (Master). Behavioral Competencies: Formulation & Prioritization: Ability to prioritize tasks and manage multiple complex solutions effectively. Innovation: A forward-thinking approach to creating efficient solutions. Managing Complexity: Adept at solving complex problems in technology and business processes. Client Centricity: Focused on meeting client needs and providing exceptional service. Execution Excellence: Strong ability to deliver high-quality results. Passion for Results: Strong drive to meet objectives and exceed client expectations. Performance Measures: 1. Contribution to Customer Projects: Quality of work, adherence to SLAs, ETA, number of tickets resolved, problem-solving efficiency, and customer satisfaction (CSAT). 2. Automation: Process optimization, reduction in process steps, and minimization of tickets raised by introducing automation solutions. 3. Skill Upgradation: The number of training sessions and certifications completed, as well as the number of papers or articles written per quarter.