Engagement Program Development Jobs in Mumbai

427 Jobs Found

EP

Senior Manager - Business Development

Epaylater

5+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Senior Manager Business Development Location: Mumbai Job Summary We are looking for an experienced and driven Senior Manager Business Development to join our high-growth FMCG/Fintech organization in India. This role will focus on driving business growth through effective channel marketing strategies, strategic partnerships, and market expansion initiatives. You will work closely with internal teams and external partners to strengthen brand presence, accelerate sales, and build scalable distribution networks. Key Responsibilities Develop and implement channel marketing and business development strategies aligned with overall business objectives. Identify, onboard, and manage strategic partners including brands, eB2B platforms, cash-and-carry players, distributors, and retailers. Build and maintain strong relationships with existing channel partners through regular engagement and performance reviews. Conduct market research and analyze consumer insights, competitor activity, and industry trends to identify growth opportunities. Collaborate with cross-functional teams (sales, product, marketing, and operations) to execute marketing campaigns and go-to-market initiatives. Develop channel-specific marketing assets such as product collateral, sales presentations, and training materials. Track and evaluate channel performance using sales data, ROI metrics, and market share analysis. Stay informed about industry trends and regulatory developments impacting the FMCG and Fintech sectors. Design innovative partner programs, incentives, and loyalty initiatives to drive engagement. Requirements Bachelor s degree in Marketing, Business Administration, or a related field; MBA preferred. Minimum 5 years of relevant experience, preferably in FMCG, Retail, Telecom, eB2B, or Fintech industries in India. Strong strategic, analytical, and problem-solving skills. Excellent communication and presentation skills with the ability to influence stakeholders. Proven ability to manage multiple projects simultaneously in a fast-paced environment. High level of ownership, self-motivation, and a results-oriented mindset. This is an exciting opportunity to play a pivotal role in shaping channel and business development strategies in a fast-evolving FMCG/Fintech landscape. Join us to drive growth, build impactful partnerships, and contribute meaningfully to our expansion journey. Qualification : Bachelors degree in Marketing, Business Administration, or a related field; MBA preferred

Senior Manager Senior manager Business Senior business
SC

Business Development Manager - Flavors And Fragrances (essential Oils)

Scimplify

10-15 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Business Development Manager Flavors & Fragrances (Essential Oils) Location: Mumbai Experience: 10 15 years Work Type: Full-Time About Scimplify Scimplify is a specialty chemicals manufacturing company offering end-to-end solutions from R&D and custom synthesis to large-scale manufacturing and doorstep delivery. Headquartered in Bengaluru, we serve multiple industries including pharmaceuticals, agrochemicals, personal care, and fragrances. We support 500+ businesses across 20+ countries, helping them scale innovative chemicals from lab to commercial production. With over $54 million raised from top investors like Accel and Bertelsmann, Scimplify operates globally with teams in India, Japan, USA, UAE, and Indonesia, comprising 250+ professionals. Learn why Forbes recognizes us as one of the top 100 startups in Asia to watch. Role Overview We are seeking a Business Development Manager to lead and expand our **Essential Oils** division in the fragrances sector. This role involves driving sales, revenue growth, and establishing strategic relationships with clients globally, while building a high-performing business development team. Key Responsibilities Drive sales and revenue growth for the Essential Oils division in the fragrances industry. Identify, develop, and maintain relationships with key clients and new business opportunities. Conduct market research and competitive analysis to identify trends, customer needs, and growth opportunities. Develop and execute marketing strategies to enhance brand visibility and market presence. Collaborate with cross-functional teams to achieve business objectives. Focus on essential oil formulations, blends, and bases for the F&F sector. Qualifications & Skills 10 15 years of experience in sales and marketing within the Essential Oils / Flavors & Fragrances industry. Proven client relationship management and negotiation skills. Strong strategic planning, market analysis, and business development capabilities. Excellent communication, interpersonal, and leadership skills. Benefits & Perks Travel & Mobility: Corporate Uber/MMT, relocation & transfer support, travel policy. Insurance & Wellness: Family health coverage (up to 5 members, 5 L), Employee Assistance Program, onsite medical, emergency support, online doctor consultation. Lifestyle & Engagement: Monthly outings, corporate dinners, trips, parental support (maternity/paternity, daycare). Retirement & Financial: Employee PF contribution, flexible PF, NPS, car lease, salary advance policy.

Business Development Business Development Manager Business manager
TA

Product Marketing Manager

Tanla

6-8 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Product Marketing Manager Location: Mumbai Department: Business Development About the Role We re looking for a detail-oriented and strategic Product Marketing Manager to join our growing team in Mumbai. In this role, you ll shape how our product suite is perceived by customers, prospects, and partners. You will own the narrative from positioning and messaging to go-to-market (GTM) execution and sales enablement playing a key role in driving product adoption and market success. This is a high-impact opportunity to work cross-functionally with product, marketing, sales, and customer success teams to tell compelling stories, launch powerful campaigns, and enable growth in a fast-paced enterprise SaaS environment. What You ll Be Responsible For Positioning & Messaging Develop clear, differentiated, and compelling messaging that resonates with target personas and sets our products apart in the market. Feature Launches & Amplification Own the GTM strategy for new features and product launches, ensuring sustained visibility and customer engagement. Content & Collateral Creation Craft high-impact content for landing pages, ad campaigns, website, product brochures, and more translating product value into customer language. Cross-Functional Collaboration Work closely with product, marketing, sales, and customer success teams to align messaging and marketing initiatives with business objectives. Market & Customer Intelligence Stay ahead of industry trends, competitors, and customer needs. Translate insights into actionable intelligence and sales tools. Sales Enablement Equip the sales team with persona-based pitches, playbooks, sales decks, competitive battle cards, and product training that drive conversions. Thought Leadership & Evangelism Represent the company as a product evangelist, both internally and externally. Serve as a go-to spokesperson and thought leader in relevant forums. Campaign Execution Plan, execute, and optimize marketing programs that contribute to pipeline growth for both new and expansion business. What You Bring Education MBA or equivalent degree in Marketing. Experience 6 8 years in B2B marketing, ideally within enterprise SaaS. Proven experience in content development, GTM strategy, and sales enablement. Skills Exceptional written and verbal communication. Ability to simplify complex products into easily digestible messaging. Proficiency in CRM and marketing automation platforms (HubSpot, Zoho preferred). Strong analytical skills with a data-driven approach to marketing decisions. Ability to influence without authority in a matrixed organization. Comfortable engaging with senior stakeholders and cross-functional teams. We thought you d never ask! In addition to a competitive salary and flexible working hours, here s what makes Tanla a great place to grow: Challenging, High-Impact Work: Solve real-world problems in a fast-evolving telecom and CPaaS ecosystem you ll never have a boring day. Innovative Culture: Work in a product-first, action-oriented environment that values curiosity, ownership, and continuous learning. World-Class Team: Collaborate with smart, driven professionals who thrive on solving complex problems. We re an equal opportunity employer with a bias for action and a love for innovation. Qualification : MBA or equivalent degree in Marketing

marketing Product marketing Manager Product manager Marketing manager
TV

Vp - Global Delivery Head Observability Platform

Team Vunet Systems

20-25 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

VP Global Delivery Head Location: Mumbai Experience: 20 25 Years Function: Delivery Leadership | Enterprise Software | BFSI Join VuNet Powering the Future of Digital Financial Experiences At VuNet, we're building the next frontier of Business Journey Observability a deep-tech platform that uses Big Data and AI/ML to radically transform digital experiences for banks, financial services, and enterprises. We monitor 28+ billion monthly transactions, empowering 300+ million users. VuNet is Series B funded, recognized by Gartner, Forbes, NASSCOM, and scaling fast across India, MEA, and global markets. Your Role: VP Global Delivery Head We are seeking a seasoned, high-impact leader to spearhead the global delivery of our mission-critical observability platform, with a primary focus on BFSI clients. As the Global Delivery Head, you will own the end-to-end lifecycle of customer implementations from onboarding and integration to adoption and long-term success in high-SLA, regulated, and large-scale environments. You ll lead multidisciplinary teams across delivery, engineering, SRE, support, and customer success, ensuring strategic execution, operational excellence, and measurable value for our clients. Key Responsibilities 1. Strategic Delivery Leadership Define and execute the delivery roadmap aligned with product strategy and GTM plans. Drive customer expansion through successful implementations and measurable business outcomes. Enable platform adoption at scale across complex environments like core banking, payments, hybrid cloud, and microservices. 2. End-to-End Customer Delivery Own the full delivery lifecycle onboarding, implementation, optimization, support. Lead complex integrations with Kubernetes, cloud-native stacks, enterprise systems. Ensure high-SLA go-lives, on-time rollouts, and outcome-driven execution. Travel as needed (domestic/international) to lead critical engagements and build trusted partnerships. 3. Program & Team Management Lead and mentor cross-functional teams: Implementation Engineers, TPMs, SREs, Expert Services, Support. Implement playbooks, KPIs, delivery frameworks, and standard operating procedures. Oversee resource planning, forecasting, and operational governance across accounts. 4. Executive Stakeholder Management Act as a trusted advisor to CXO-level client stakeholders CIOs, Infra Heads, SRE Leads. Present business value through dashboards, metrics, traces, and ROI models. Own delivery health reporting to internal leadership and drive continuous improvements. 5. Delivery Excellence & Process Innovation Champion observability best practices (APM, tracing, log analytics, synthetic monitoring, etc.). Institutionalize automation, monitoring, and proactive incident management. Ensure regulatory and audit compliance for BFSI and PSU deployments. What You Bring Technical Acumen Deep understanding of observability platforms (Grafana, Prometheus, Datadog, Splunk, Dynatrace, etc.). Hands-on knowledge of cloud-native, DevOps, and SRE ecosystems (Kubernetes, CI/CD, AWS/Azure/GCP). Exposure to enterprise architecture, telemetry pipelines, and platform instrumentation. Leadership & Delivery Experience 20 25+ years in enterprise software delivery; 10+ years in BFSI with direct exposure to mission-critical programs (e.g., core banking, real-time payments). Proven success in high-pressure, complex, multi-stakeholder implementations. Familiarity with PSU banks, regulated environments, audit cycles, and compliance standards. Strong grounding in Agile, ITIL, and program management best practices. Soft Skills & Presence Exceptional communication, leadership presence, and stakeholder influence. Ability to navigate executive-level conversations and drive strategic outcomes. Sharp analytical mindset with a passion for structured delivery and high performance. Success Metrics (KPIs) Time-to-onboard and customer satisfaction (NPS/CSAT). Platform uptime and telemetry coverage. SLA adherence and incident resolution TAT. Observability adoption (dashboards, alerts, integrations). Delivery team productivity and retention. At VuNet, you ll be at the forefront of a Made-in-India global tech movement. We re creating a category-defining observability platform, with a bold mission and a passionate team behind it. What You ll Experience: Ownership from Day 1: Drive critical programs, influence strategy, and shape success. Cutting-Edge Innovation: Work on AI/ML, telemetry, and next-gen enterprise software. Collaborative Culture: Work with mission-driven colleagues in a transparent and growth-focused environment. Leadership Opportunity: Build and scale global delivery for a high-impact platform. Perks & Benefits Comprehensive health insurance (including parents & dependents). Mental wellness support and 1:1 counselling access. Gen AI-enabled tech and collaboration workspaces. Career development support, training programs, and leadership coaching. High-trust, inclusive, and empowering workplace culture.

Vp Global Delivery Head Delivery head
CF

Lead - Human Resources

Credit Fair

8+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position Title: Lead Human Resources Location: Mumbai Overview: We are seeking an experienced and strategic HR Lead to oversee and manage all aspects of our Human Resources function. The ideal candidate will be responsible for aligning HR strategies with business goals, driving a positive workplace culture, and ensuring compliance with labor laws and best practices. You will play a key role in talent acquisition, employee engagement, performance management, payroll, and overall HR operations. This is a leadership role requiring strong people management, communication, and decision-making skills. Key Responsibilities: Strategic HR Management Develop and execute HR strategies aligned with organizational objectives Provide strategic advice and decision support to senior leadership using HR data and insights Employee Relations & Culture Act as a bridge between employees and management to resolve issues, grievances, and conflicts Foster a positive and inclusive work environment that encourages collaboration and growth Talent Acquisition & Development Oversee the recruitment and selection process to attract and retain top talent Identify training needs and implement effective learning and development programs Support career development, employee engagement, and retention initiatives Performance & Compliance Implement and manage a performance management system that promotes continuous feedback and high performance Ensure end-to-end payroll processing and benefits administration Maintain up-to-date knowledge of labor laws and ensure organizational compliance Develop and enforce HR policies and procedures Team Leadership Lead and mentor a small HR team (2+ members), fostering growth and collaboration Promote HR operational excellence across the organization Required Skills & Qualifications: Minimum 8+ years of experience in Human Resources, with at least 2 years in a leadership capacity Proven ability to design and implement successful HR strategies and programs People-oriented and results-driven mindset Strong experience with HR metrics and data-driven decision-making Proficiency with HR systems and databases Excellent communication, negotiation, and presentation skills Strong leadership and interpersonal abilities, with the capacity to manage relationships at all levels In-depth knowledge of Indian labor laws and HR best practices Experience managing end-to-end payroll and performance review processes

Lead Human Human resources Full-Time Human resources lead
TI

Senior Manager - Performance Marketing

Timespro

10+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position: Senior Manager Performance Marketing (Global Markets) Employment Type: Full-Time Department: Marketing Team Location: Mumbai About TimesPro TimesPro, an initiative by the Times of India Group, is a leading Higher EdTech platform established in 2013. We champion Education 4.0 values learner-centric, industry-relevant, role-specific, and tech-enabled learning. Our mission is to make excellence accessible through innovative, globally collaborative education for aspiring professionals across industries. We offer: Early Career Programs in BFSI, e-Commerce, and tech Executive Education in partnership with top Indian and international institutions Enterprise Solutions for workforce learning & development Role Overview We are looking for a Senior Manager Performance Marketing to lead and scale our Global Executive Education marketing efforts. The ideal candidate is a data-driven performance marketer with a deep understanding of digital advertising in Gulf (Qatar, UAE, KSA, Kuwait, Bahrain, Oman) and MENA markets. The role is initially individual contributor (IC) with scope to build and lead a team within 6 12 months. Key Responsibilities Performance Marketing Ownership: Lead paid media campaigns (Google, Facebook, LinkedIn, etc.) to drive lead generation, applications, and admissions for executive programs targeting NRIs and local populations in Gulf/MENA markets. Funnel Optimization: Optimize for deeper-funnel KPIs not just leads but applications and conversions in line with business goals. Strategic Campaign Planning: Use data, market insights, and competitor analysis to build impactful media plans and go-to-market strategies. Continuous Optimization: Monitor campaign performance, identify trends, and optimize creatives, targeting, and budgets to maximize ROI. Cross-functional Collaboration: Work with internal teams (creative, business, tech) and external partners/agencies to align campaign execution and objectives. Reporting & Analysis: Deliver detailed campaign performance reports (daily/weekly/monthly) with actionable insights on CAC, CPL, CPA, and engagement metrics. Required Qualifications & Experience 10+ years of performance marketing experience with a strong track record in lead acquisition and funnel optimization. Proven experience managing campaigns in Gulf/MENA markets; APAC experience is a bonus. Proficiency in paid platforms: Facebook Ads, Google Ads, LinkedIn, and affiliate networks. Strong analytical mindset with the ability to translate insights into actions. Effective communicator and collaborator across internal and external stakeholders. Experience using Salesforce or similar CRM tools is an advantage. Bachelor s degree in Marketing, Advertising, or a related field preferred. Prior experience in the EdTech or education segment is essential. Leadership experience is a plus this role has the potential to evolve into a team leadership role. You ll play a strategic role in scaling TimesPro s global education footprint, with the opportunity to own marketing outcomes in a high-growth, mission-driven organization backed by India s largest media group. Qualification : Bachelors degree in Marketing, Advertising, or a related field preferred

Senior Manager Senior manager Performance Performance manager
TI

Deputy Manager Business Planning

Timespro

2-5 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position: Deputy Manager Business Planning Employment Type: Full-Time Department: Finance Team Location: Mumbai About TimesPro TimesPro, the award-winning Higher EdTech initiative from the Times of India Group, is committed to revolutionizing professional education in India. Established in 2013, we deliver Education 4.0 an approach that is learner-centric, industry-relevant, role-specific, and technology-enabled. We offer a broad range of programs: Early Career Programs in BFSI, e-commerce, and technology Executive Education in collaboration with top national and global institutions Enterprise Learning Solutions for organizational development Role Overview We are seeking a detail-oriented and analytical Deputy Manager Business Planning to join our Finance team. This role plays a critical part in financial planning, performance analysis, cost management, and supporting strategic decision-making. You will work closely with cross-functional teams to drive financial insight and business alignment. Key Responsibilities MIS Reporting Prepare and present monthly, quarterly, and annual MIS reports, dashboards, and KPIs Deliver actionable insights and financial commentary Ensure timely and accurate reporting to stakeholders Financial Modeling & Business Case Analysis Build robust financial models for new business lines and long-range planning Conduct feasibility studies, ROI evaluations, and scenario planning Partner with business teams to assess commercial viability Cost & Responsibility Accounting Implement and maintain cost tracking systems Analyze cost structures by product, service line, and function Drive responsibility accounting to evaluate departmental efficiency Variance Analysis Analyze monthly actuals vs. budget/forecast Investigate deviations and recommend corrective measures Cash Flow & Fund Flow Management Monitor daily cash positions and forecast fund requirements Coordinate with treasury to optimize working capital and liquidity Budgeting & Business Planning Lead annual budget preparation and quarterly forecasting Align planning with organizational goals and market conditions Drive long-term financial and strategic planning initiatives Competitive & Market Intelligence Analyze competitor P&Ls and benchmark financial performance Provide insights on market trends to support strategic decisions Benchmarking & Best Practices Compare internal performance against industry benchmarks Recommend improvements to financial planning and analysis processes Key Requirements Skills & Tools Strong analytical and problem-solving capabilities Advanced Excel and financial modeling skills Proficiency in data visualization tools (e.g., Power BI, Tableau) Knowledge of SAP and financial accounting standards Excellent communication and stakeholder engagement skills Qualifications CA / CMA / MBA (Finance) or equivalent 2 5 years of experience in FP&A, business planning, cost accounting, or related functions This role offers an excellent opportunity to contribute to the financial backbone of a fast-growing EdTech organization, with exposure to strategic planning and cross-functional collaboration. Qualification : CA / CMA / MBA (Finance) or equivalent

Manager Deputy manager Business Business manager Planning
TI

Program Advisor

Timespro

2-3 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position: Program Advisor Employment Type: Full-Time Department: Management Team Location: Mumbai About TimesPro TimesPro is a leading Higher EdTech initiative of the Times of India Group, established in 2013 with a mission to make quality education accessible and industry-relevant. We champion the principles of Education 4.0 learner-centric, role-specific, technology-enabled, and globally collaborative. We offer: Early Career Programs in BFSI, e-commerce, and tech Executive Education in partnership with top Indian and global institutions Enterprise Solutions for workforce learning & development Role Overview We are looking for a dynamic and consultative Program Advisor to support the Executive Education business at TimesPro. In this role, you ll engage with senior and mid-level working professionals, advising them on the right executive learning programs to accelerate their careers. If you have a flair for communication, a consultative mindset, and a passion for lifelong learning, this role is for you. Key Responsibilities Consultative Counseling: Advise and guide working professionals on executive programs offered in collaboration with top Indian and international institutions. Lead Engagement: Engage 100 120 prospects daily via phone, understand their career goals, and match them with suitable programs. Needs Assessment: Understand personal and professional aspirations of potential learners and align program offerings to meet those needs. Follow-ups & Closures: Maintain regular contact with prospective learners, address queries, and assist them through the decision-making and enrollment process. CRM Management: Log all interactions and maintain lead details and follow-ups using CRM tools to ensure organized communication and tracking. Collaboration: Work closely with internal teams to ensure smooth onboarding, enrollment, and handover of enrolled participants. Performance & Incentives: Achieve or exceed monthly enrollment targets and earn industry-leading incentives and rewards. Training & Development: Attend ongoing training sessions to improve product knowledge, communication skills, and overall performance. Desired Skills & Experience Experience: 2 3 years of experience in consultative sales, education program sales, executive search, or training & development. Communication: Excellent verbal communication, strong listening skills, and persuasive selling abilities. CRM Proficiency: Prior experience working with CRM software to manage leads and track follow-ups. Industry Passion: Strong interest in the education sector and belief in its transformative potential. Personality Traits Confident, empathetic, and approachable demeanor. Positive attitude with a strong ethical foundation. Adaptive and open to feedback and learning. Team player with a professional work ethic. Punctual, respectful, and customer-focused. This role offers a fantastic opportunity to impact careers, contribute to a fast-growing EdTech brand, and work with a motivated and high-performing team.

Advisor Program advisor Full-Time Program advising Student counseling
CI

Senior Director - Product Marketing

Clevertap Is Brought To You By Wizrocket, Inc.

12+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Title: Senior Director Product Marketing Location: Mumbai Department: Marketing Type: Full-Time About the Role We re looking for a visionary and strategic Senior Director of Product Marketing to lead the positioning, narrative, and go-to-market strategy for our suite of customer engagement solutions. In this leadership role, you ll be at the heart of our product growth engine bridging Product, Sales, Marketing, and Customer Success to deliver compelling messaging, drive product-market fit, and enable high-impact launches. You will lead a high-performing team responsible for crafting differentiated messaging, enabling field success, delivering competitive intelligence, and influencing both the market and the product roadmap. This is an exceptional opportunity for a marketing leader who thrives at the intersection of storytelling, strategy, and execution in a fast-paced, global SaaS environment. Key Responsibilities Product Positioning & Messaging Define and evolve a compelling product narrative aligned with our company s mission and vision. Create differentiated messaging and value propositions tailored for enterprise buyers across verticals (BFSI, eCommerce, OTT, Telecom, etc.). Ensure consistency and clarity across all customer touchpoints website, campaigns, sales collateral, PR, and analyst interactions. Go-to-Market Strategy (GTM) Own the end-to-end GTM strategy for product launches and key initiatives in collaboration with Product, Sales, and Customer Success. Establish GTM metrics, orchestrate cross-functional execution, and iterate based on feedback and performance. Competitive & Market Intelligence Lead market research and competitive analysis to inform positioning, product development, and sales strategies. Develop battle cards, market landscapes, win/loss analysis, and actionable insights to strengthen GTM execution. Sales & Field Enablement Partner closely with Sales to develop impactful sales tools including decks, demos, messaging frameworks, and objection handling content. Design and lead training programs for Sales, BDRs, and channel partners to ensure message alignment and field readiness. Customer & Market Insights Drive customer advocacy initiatives case studies, testimonials, reviews, and reference programs. Facilitate customer advisory boards, surveys, and interviews to uncover needs, validate direction, and capture market trends. Translate insights into strategic recommendations for Product and Marketing. Analyst & Influencer Relations Build and nurture relationships with key industry analysts (e.g., Gartner, Forrester, G2). Manage strategic briefings and secure positioning in relevant industry reports and rankings. Must-Have Qualifications 12+ years of experience in B2B enterprise software marketing, with significant leadership in product marketing. Proven success in launching and scaling enterprise-grade SaaS products. Deep domain expertise in customer engagement, marketing tech, or adjacent SaaS categories. Strong storytelling and messaging skills with executive-level communication and presence. Analytical and data-driven mindset with the ability to translate insights into strategy. Experience building and leading global product marketing teams. MBA from a Tier-1 business school or equivalent leadership experience. Preferred Qualifications Experience working with analyst relations and influencing market perception. Background in hypergrowth, venture-backed SaaS companies is a plus. Familiarity with product-led growth (PLG) and account-based marketing (ABM) strategies. Be part of a patent-backed product portfolio with 11 proprietary technologies delivering real innovation in customer engagement. Play a key role in shaping the future of mobile-first engagement platforms reaching 3+ billion devices and processing 30+ billion events daily. Thrive in a culture of ownership, curiosity, and growth, with global impact. Enjoy comprehensive Full-Spectrum Benefits, support programs, and a work environment designed to help you succeed and grow. Qualification : MBA from a Tier-1 business school or equivalent leadership experience

Senior Director Senior director Product director Senior director product
SR

Automation Engineer (rpa)

Shopsense Retail Technologies Private Limited

3+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Automation Engineer (RPA) Experience: 3+ Years Location: Mumbai Employment: Full-Time About Fynd Fynd is India s leading omnichannel platform and a tech pioneer in retail technology, AI, ML, big data, and image editing. We empower over 2,300 brands by providing a unified platform that seamlessly connects online and offline sales, store operations, inventory management, and customer engagement transforming retail experiences across industries. Role Overview We are looking for a skilled Automation Engineer / Implementation Engineer with strong expertise in RPA (UiPath preferred) to design, develop, and deploy workflow automation solutions. The ideal candidate will also leverage AI/ML to optimize processes, working closely with business and IT teams to identify automation opportunities and deliver innovative, efficient solutions that drive operational excellence. Key Responsibilities Collaborate with stakeholders to analyze and document business processes. Identify automation opportunities and integrate AI/ML enhancements where applicable. Design, develop, and maintain RPA workflows using UiPath and similar platforms. Test, debug, and deploy automation and AI/ML solutions ensuring reliability. Integrate automated workflows with existing systems and analytics tools. Provide ongoing support and improvements based on feedback and performance monitoring. Stay updated on RPA, AI, and ML trends, recommending best practices for continuous improvement. Qualifications & Skills Bachelor s degree in Computer Science, IT, Engineering, or related fields. 3+ years of experience in automation engineering or process automation roles. Proficient with RPA tools such as UiPath, Automation Anywhere, etc. Strong programming skills in VB.NET, C#, Python, or similar languages. Familiarity with AI/ML concepts and experience integrating AI/ML into automation workflows. Excellent analytical, problem-solving, and communication skills. Understanding of software development lifecycle and agile methodologies. Experience in system integration is a plus. Preferred RPA certifications. Experience or certifications in AI/ML projects. Background in implementation or consulting roles handling end-to-end automation projects. Growth: Opportunities to learn, innovate, and lead as we expand into new markets and product lines. Flex University: Access to in-house courses and reimbursement for external upskilling programs. Culture: Regular community and team-building events, plus annual celebrations. Wellness: Comprehensive mediclaim covering family, plus access to mental health support for work-life balance. We work from our Mumbai office 5 days a week to foster collaboration and teamwork. Join us to make a real impact in a dynamic, innovative environment! Qualification : Bachelors degree in Computer Science, IT, Engineering, or related fields

Automation Engineer Automation engineer Rpa Rpa engineer
SR

Solution Architect

Shopsense Retail Technologies Private Limited

5+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Solution Architect Location: Mumbai Experience: 5+ Years Type: Full-Time About Fynd Fynd is India s largest omnichannel platform and a leading multi-platform tech company at the intersection of retail, AI, ML, big data, and digital infrastructure. Powering over 2,300 brands, we enable seamless integration of online and offline retail, store operations, inventory, and customer engagement transforming business operations and customer experiences across the board. About the Role We are seeking a Solution Architect to lead the design and implementation of scalable, secure, and robust technology solutions that align with business goals. You ll collaborate across engineering, product, DevOps, and business teams translating complex requirements into strategic architectural blueprints and delivering high-impact, performant systems. This role is ideal for someone with strong full-stack expertise, a deep understanding of cloud-native architecture, and a passion for building systems that scale efficiently. Key Responsibilities Solution Design & Architecture Design end-to-end architecture for enterprise and cloud-based applications. Define scalable, secure, and cost-efficient solutions that align with business needs. Choose appropriate tech stacks, frameworks, and tools for performance and maintainability. Technical Leadership & Collaboration Partner with engineering, DevOps, and product teams to ensure successful solution implementation. Provide architectural guidance, code best practices, and mentorship to development teams. Conduct design reviews and ensure adherence to architectural standards and coding guidelines. Cloud & Infrastructure Architect cloud-native solutions on AWS, Azure, or GCP. Define and implement CI/CD pipelines and Infrastructure as Code (IaC). Design systems with high availability, fault tolerance, and disaster recovery in mind. Security & Compliance Implement security best practices across applications, APIs, and infrastructure. Collaborate with InfoSec to ensure compliance with standards like SOC 2, ISO 27001, and GDPR. Stakeholder Management Work closely with business, engineering, and product stakeholders to gather requirements and define technical roadmaps. Communicate complex technical concepts clearly to both technical and non-technical audiences. Present architectural solutions and trade-offs to executives and clients. Technical Skills & Experience Must-Have Skills 5+ years of experience in software architecture and solution design. Deep expertise in cloud platforms (AWS, Azure, or GCP) and microservices architecture. Hands-on experience with: Frontend: JavaScript, React.js, React Native Backend: Node.js, Python Experience with AI/ML frameworks and building data pipelines. Strong knowledge of RESTful APIs, GraphQL, and event-driven systems. Proficiency in databases: SQL, NoSQL, PostgreSQL, MongoDB. DevOps familiarity: Kubernetes, Docker, CI/CD pipelines. Understanding of security protocols and standards: OAuth, JWT, encryption best practices. Nice to Have Experience working in fast-paced product environments or startup ecosystems. Background in performance tuning and system observability. Growth Be part of a rapidly growing company breaking into new products and global markets. Leadership grooming and growth opportunities into senior strategic roles. Flex University: Upskill with internal learning programs. Learning Wallet: Reimbursement for external courses and certifications. Culture Collaborative, people-first culture. Weekly team activities, quarterly offsites, and annual celebrations. Wellness Comprehensive Mediclaim for you, your spouse, kids, and parents. Access to mental health professionals to support your productivity and work-life balance. Work Environment We work from our Mumbai office, 5 days a week, to build together, learn faster, and collaborate more effectively. If you re ready to make an impact and architect the future of retail tech we d love to meet you.

Solution Architect Solution Architect Architect solution Full-Time
SR

Employer Branding & Events Senior Associate

Shopsense Retail Technologies Private Limited

2-4 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Employer Branding & Events Senior Associate Location: Mumbai Experience: 2 4 Years Type: Full-Time About Fynd Fynd is India s largest omnichannel platform and a multi-platform tech company at the cutting edge of retail innovation. We specialize in AI, ML, big data, image editing, and learning technologies enabling over 2,300 brands to manage online/offline sales, inventory, and customer engagement with ease. As a company, we re not just transforming the retail space we re also building a thriving culture that reflects innovation, inclusion, and impact. Role Overview We re looking for a creative and detail-oriented Senior Associate Employer Branding & Events to help bring Fynd s culture to life. This role blends event management, social media storytelling, and vendor operations to shape how people experience and perceive Fynd both inside and out. You ll craft experiences that energize employees, build an authentic online presence, and ensure operational excellence behind every activation. If you love creating engaging moments, managing multiple moving parts, and driving culture through storytelling, we d love to hear from you. Key Responsibilities Event Management & Employee Experience Plan and execute internal events, L&D sessions, workshops, and celebrations. Partner with co-working spaces (e.g., WeWork) for curated monthly activations like flea markets and creative sessions. Handle end-to-end logistics: budgeting, vendor coordination, sourcing, and on-site execution. Gather post-event feedback and amplify moments across internal and external channels. Social Media & Employer Branding Own and execute content strategies for LinkedIn and Instagram (Life at Fynd). Collaborate with designers, freelancers, and team members to create authentic, engaging content. Monitor performance metrics, report monthly insights, and build a vibrant digital employer brand. Actively engage with the online community by responding to comments and DMs. Vendor & Procurement Management Source and manage vendors for merchandise, events, gifting, and activations. Oversee procurement: from POs and quality checks to invoicing and payments. Maintain inventory of company goodies and ensure accurate distribution and stock tracking. Podcast Coordination Fynd Cast Support scheduling, guest coordination, and production logistics for our internal podcast, Behind Closed Doors. Work with editors and freelancers to ensure timely episode rollouts. Track performance analytics and optimize for future content strategies. Internal Communication & Engagement Create new joiner announcements and employee-facing designs using Canva. Plan and support engagement activities to close onboarding cohorts memorably. Assist in the backend coordination of learning and development sessions. Reporting & Presentation Compile event recaps, social media reports, and feedback summaries. Build polished presentation decks to showcase outcomes, insights, and recommendations to leadership. What You ll Need Must-Have Qualifications 2 4 years of hands-on experience in event planning, social media, and vendor management. Bachelor s degree in Marketing, Media & Communication, or related disciplines (preferred). Proficiency in Canva, Google Workspace (Docs, Sheets, Slides), and social scheduling tools like Meta Business Suite or Later. Strong skills in performance analytics and reporting. Excellent communication and stakeholder management abilities. Strong organizational skills, attention to detail, and the ability to juggle multiple priorities. A self-starter mindset with creativity, ownership, and initiative. Nice to Have Experience in podcast production or guest coordination. Exposure to employer branding and employee engagement programs. Familiarity with onboarding or internal communication best practices. Growth We foster a culture of curiosity, creativity, and continuous learning. Flex University: In-house learning opportunities. Learning Wallet: Reimbursement for external courses and certifications. Culture Weekly and quarterly engagement activities. Annual events and celebrations that bring our people together. Wellness Mediclaim coverage for you, your parents, spouse, and kids. Access to licensed therapists to support mental well-being and productivity. Work Culture: We work from our Mumbai office 5 days a week, promoting collaboration, creativity, and a vibrant team environment. If you re ready to shape how people experience work at Fynd this is your stage. Qualification : Bachelors degree in Marketing, Media & Communication, or related disciplines (preferred)

Employer Branding Employer branding Events Senior
PS

Technical Project Manager

Personnel Search Services

15+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Technical Project Manager Location: Mumbai Function: Project & Program Management Industry: Capital Markets Asset Management & Trading Employment Type: Full-Time Hiring Partner: PSS About the Client: PSS has been exclusively mandated to recruit a Technical Project Manager for one of the world s largest and most respected physical commodities trading groups. Operating across continents, this organization manages the sourcing, storing, transport, and delivery of key raw materials for clients worldwide. They are currently undergoing a major technology transformation to strengthen their terminal management operations and infrastructure. Role Purpose: We are seeking a seasoned Technical Project Manager to lead and deliver complex enterprise software implementation projects focusing on operational enhancements and digital transformation within terminal operations. The ideal candidate brings a deep understanding of agile delivery, infrastructure modernization, and multi-stakeholder coordination across geographies. Key Responsibilities: Project Planning & Delivery: Own and manage end-to-end delivery of key software components under the strategic terminal renovation program. Collaborate with Product Owners, Engineering Leads, and Delivery Managers to ensure robust sprint planning, feature prioritization, and resource alignment. Backlog & Design Management: Oversee the refinement of product backlogs to ensure clear estimation, prioritization, and alignment with both technical and functional goals. Guide Dev, QA, and BA teams to elaborate designs and break down features into implementable user stories. Testing & Quality Assurance: Ensure high-quality delivery with rigorous unit, functional, and regression testing protocols. Drive automation of regression test suites to improve release efficiency. Resource & Risk Management: Monitor team capacity and proactively manage resourcing against delivery timelines. Identify and mitigate project risks; report progress and dependencies to the PMO and executive stakeholders. Stakeholder Collaboration: Build strong working relationships across global offices including Geneva, India, Latin America, and China. Serve as the point of contact between business users, IT architects, and development teams. Competencies & Attributes: Excellent communication and stakeholder engagement skills verbal and written. Meticulous attention to detail with strong analytical and problem-solving capabilities. Ability to navigate change, manage multiple workstreams, and lead under pressure. Strong interpersonal skills with a collaborative and diplomatic approach to global teamwork. Adaptable, agile, and confident in making decisions in a fast-paced, dynamic environment. Able to handle confidential information with discretion and professionalism. Experience & Qualifications: 15+ years of experience in project management, with a strong foundation in structured methodologies and project governance. Proven record in managing complex software deployment projects from initiation through post-launch support. PMP certification or equivalent is a plus. Domain expertise in commodity trading or related sectors is highly desirable. Educational background in Computer Science, Software Engineering, or related technical discipline. Key Stakeholder Relationships: Internal: Product owners, business analysts, architects, developers, and cross-functional IT teams across global hubs (India, Geneva, Argentina, China). External: Implementation partners, vendor teams, and strategic business partners. Work with a global industry leader on a high-impact transformation project. Collaborate with diverse, world-class teams across continents. Take ownership of mission-critical systems that drive operational efficiency. Be at the forefront of digital innovation in commodities trading.

Technical Project Technical project Manager Technical manager
BY

Learning And Development Manager

Bytexl

Fresher | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position: Learning and Development Manager Location: Mumbai Joining: As soon as possible Compensation: Competitive, aligned with industry standards Overview: Our vision is to be the leading EdTech company catalyzing the transformation of engineering colleges in India. We envision a future where every engineering student receives holistic, industry-relevant education that enhances their skills and employability. Through innovation, we empower students by bridging academia and industry, shaping the next generation of skilled professionals who will contribute to nation-building. Job Description: The Learning and Development Manager will be instrumental in supporting the planning and smooth execution of educational programs within partner colleges. You will assist in educator induction, streamline teaching-learning operations, and collaborate closely with academic teams to ensure high-quality delivery. Working hand-in-hand with the Content and Curriculum teams, you will help curate engaging content and support educators in resolving day-to-day challenges. This role requires creativity, strong project management, and a passion for professional learning and development. Key Responsibilities: Program Implementation: Support execution of classroom teaching initiatives, including coordinating lab sessions, workshops, and e-learning programs. Content Development: Collaborate with Content and Curriculum teams to curate educational materials such as presentations, reading resources, and videos. Administration: Manage logistical aspects of programs, including scheduling, educator attendance tracking, and resource/material management. Documentation: Maintain accurate records of classroom activities, student evaluations, and feedback. Needs Assessment: Assist in conducting regular assessments to identify gaps and areas for improvement, feeding insights back into program development. Continuous Improvement: Stay updated on industry trends and emerging learning technologies, recommending innovative solutions to enhance learning outcomes. Qualifications: Bachelor s degree (required) Strong project management skills with the ability to juggle multiple initiatives. Excellent communication and presentation abilities. Familiarity with learning management systems and e-learning authoring tools is a plus. Enthusiastic, collaborative, adaptable, with a passion for professional growth. Strong organizational skills and meticulous attention to detail. Knowledge of adult learning principles and instructional design models. What s In It For You: Play a critical role in the growth of an exceptional team on a nation-building mission. Collaborate closely with and empower the ByteXL team, driving transformative impact in India s higher education. Contribute to scaling operations nationwide, gaining unique learning experiences. Work with a diverse, high-caliber, and collaborative team. Competitive compensation aligned with industry standards. Qualification : Bachelors degree (required)

Learning Development Learning development Learning and Development Manager
SI

Learning Professional

Siemens

6+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Learning & Development Professional Location: Mumbai, India Company: Siemens Limited Function: People & Organization (HR) Experience: 6 10 years About Siemens Siemens Limited leads in technology and innovation across electrification, automation, and digitalization. Our success stems from a deep commitment to developing our people. The Learning & Development team plays a critical role in shaping a future-ready workforce by crafting impactful learning programs that align with business strategies. Role Overview We seek a forward-thinking, business-oriented Learning & Development professional to join our People & Organization (HR) team. This role focuses on identifying learning needs, curating and executing development initiatives, and fostering a culture of continuous learning across our diverse business units. Key Responsibilities Collaborate with business units and HR Business Partners to conduct Learning Needs Analysis (LNA) and align L&D interventions with strategic priorities. Design and deliver blended learning solutions, including in-person, virtual, and digital programs across leadership, behavioral, and functional skills. Curate relevant learning content from internal resources and global platforms to ensure up-to-date, impactful training materials. Partner with global teams to implement and localize global L&D initiatives, maintaining alignment with Siemens organizational learning strategy. Monitor and analyze learning effectiveness using feedback, participation metrics, and impact assessments to continuously enhance programs. Manage relationships with external vendors and internal facilitators to ensure smooth program delivery. Drive adoption of digital learning tools and platforms such as Degreed and Saba, supporting a modern learning experience. Support diversity & inclusion learning programs, onboarding initiatives, and career development frameworks. Required Skills and Qualifications Master s degree in HR, Psychology, or a related discipline. 6 10 years of progressive experience in Learning & Development, preferably in a large, matrixed organization. Strong facilitation and instructional design expertise. Proficiency with digital learning platforms and content curation tools. Excellent project management and stakeholder engagement skills. Data-driven approach to measuring learning outcomes and improving program effectiveness. Familiarity with Siemens tools or similar corporate learning systems is a plus. A chance to collaborate with cross-functional teams and influence Siemens India s learning culture. Exposure to global L&D best practices and access to advanced learning technologies. A supportive, innovative environment that fosters professional growth and creativity. Qualification : Masters degree in HR, Psychology, or a related discipline.

Learning Professional Full-Time Learning Professional Learning and Development Specialist
MC

Business Messaging Specialist

Meta Careers

8+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Business Messaging Specialist Location: Mumbai, India Full Time Company: Meta Meta is looking for a results-driven Business Messaging Specialist to drive adoption and growth of WhatsApp Business Messaging among strategic mid-to-large enterprise clients in India. This is a full-time, high-impact role based in Mumbai, requiring a blend of enterprise sales, solutioning, and customer success experience. If you thrive in fast-paced environments, excel at influencing decision-makers, and are passionate about unlocking the potential of WhatsApp to power digital transformation, we d love to hear from you. Key Responsibilities: Develop compelling business cases and custom business plans to demonstrate the value of WhatsApp as a transformative messaging platform. Engage CXOs and decision-makers across customer experience, marketing, technology, and operations to champion WhatsApp as a strategic asset. Translate customer needs into tailored WhatsApp-based solutions to drive measurable business outcomes and improve customer experiences. Drive the full sales cycle, from prospecting through deal closure, while coordinating cross-functional resources and partner networks. Manage pipelines, forecast revenue, identify risks, and ensure alignment with Meta s strategic priorities. Capture and analyze client feedback to influence product enhancements, resolve challenges, and identify new opportunities for growth. Partner with Meta s in-market and global messaging teams to create scalable engagement programs and best practice guides. Collaborate with internal product, engineering, and leadership teams to align on client strategy and drive innovation. Minimum Qualifications: 8+ years of experience in enterprise sales, business development, or SaaS solution selling. Strong executive presence with the ability to build trust and credibility at the CXO level. Experience leading full sales cycles and managing multi-stakeholder engagements. Proven ability to operate autonomously, think strategically, and solve complex business challenges. Strong analytical mindset with experience working on large-scale systems and customer experience initiatives. Bachelor s degree or equivalent practical experience. Preferred Experience: Background in SaaS, cloud, or enterprise communication platforms. Experience working with cross-functional product and engineering teams. Familiarity with business messaging, conversational commerce, or customer engagement platforms. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook and Instagram to WhatsApp and Messenger, we empower billions globally. Meta is also pioneering new experiences through AR, VR, and the metaverse, shaping the future of digital interaction. Equal Opportunity Employer: Meta is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender identity, sexual orientation, age, disability, or other legally protected status. Qualification : Bachelors degree or equivalent practical experience.

Business Messaging Specialist Business specialist Full-Time
CG

Project Manager - Internal Audit (IA)

Crescendo Global

5+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Title: Project Manager - Internal Audit (IA) Location: Mumbai, India Experience: 5+ Years Summary: We are seeking an experienced Project Manager - Internal Audit to lead and manage internal audit engagements for top-tier clients. This role demands a deep understanding of the internal audit lifecycle, risk-based auditing, regulatory compliance, and audit transformation. You will play a key role in executing audits, engaging with stakeholders, and driving continuous improvement through data-driven audit analytics and technology enablement. Your Future Employer: A rapidly growing consulting and technology services firm delivering transformative solutions across risk, finance, compliance, and operations for global clients. You will work in a high-performance environment that values innovation, collaboration, and professional development. Key Responsibilities: Lead Internal Audit Projects: Manage internal audit engagements end-to-end, from planning to reporting, ensuring alignment with risk-based internal audit methodologies. Audit Design and Execution: Develop audit calendars, define audit scopes, and create customized work programs for different business functions, driving efficiency and effectiveness. Deliver Quality Reports: Produce high-quality audit reports with actionable insights, and drive continuous audit and monitoring practices to ensure organizational compliance. Leverage Technology: Use audit tools like MetricStream and SAP for executing audit procedures and conducting advanced audit analytics. Stakeholder Collaboration: Engage with key stakeholders to communicate audit findings, ensure timely resolution of issues, and ensure compliance with professional standards. Key Requirements: Experience: 5-8 years of experience in internal audit, risk advisory, or consulting, with a strong focus on audit transformation. Expertise: Solid understanding of internal audit setup, delivery, process reviews, and regulatory compliance. Technical Skills: Hands-on experience with tools such as MetricStream and SAP for audit execution and reporting. Project Management: Strong project management skills with a proven ability to engage and manage stakeholders effectively. Certifications: Professional certifications such as CA, CIA, CISA, or CPA preferred, along with in-depth knowledge of IIA standards and ethical practices. What s in it for You: Lead impactful audits for top-tier clients across multiple industries. Be part of a fast-growing, innovation-driven consulting firm with opportunities to shape its future. Gain exposure to the latest tools and practices in audit transformation and regulatory compliance. Fast-track career progression with ample leadership opportunities. Work in a collaborative and dynamic environment that fosters continuous learning and development.

Project Manager Project manager Manager project Internal
CG

Head Hr - Fmcg/pharmaceuticals

Crescendo Global

18-20 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Title: HR Head FMCG/Pharmaceuticals/Manufacturing Location: Mumbai Experience: 18+ Years Your Future Employer: A leading organization in the FMCG/Beverage sector, known for its commitment to excellence and innovation in human resource management. What We Are Looking For: We are seeking an experienced HR leader with 18-20 years of expertise in human resource management, talent acquisition, performance management, and compliance. If you have a strong background in FMCG, Pharmaceuticals, or Manufacturing, and a passion for building high-performing teams, we want to hear from you! Key Responsibilities: HR Leadership: Lead and oversee all HR functions within the organization, ensuring alignment with business goals and company culture. Policy Development: Develop and implement comprehensive HR policies and frameworks to enhance organizational effectiveness and employee satisfaction. Talent Management: Drive talent acquisition, retention strategies, and employee engagement initiatives, ensuring the organization attracts and retains top talent. Compliance: Ensure compliance with labour laws, HR best practices, and all regulatory requirements across the organization. Strategic Alignment: Partner with business leaders to align HR strategies with organizational goals, enhancing productivity and fostering a high-performance culture. Compensation & Benefits: Manage compensation, benefits, and performance management systems, ensuring they support talent development and retention. Leadership Development: Facilitate leadership development and training programs to cultivate the next generation of leaders within the organization. Key Requirements: Educational Qualification: Master s Degree in Human Resources or an equivalent qualification. Experience: 18-20 years of experience in HR leadership roles, specifically within FMCG, Pharmaceuticals, or Manufacturing industries. HR Expertise: Strong understanding of HR policies, labour laws, and compliance frameworks. Technical Skills: Proficiency in MS Office and SAP HR modules. Leadership Skills: Exceptional communication, leadership, and negotiation skills, with a proven track record of managing and motivating teams. Stakeholder Management: Experience in handling international stakeholders, ensuring effective collaboration across regions. Efficiency: Ability to work under tight deadlines, driving HR initiatives and strategic goals effectively. Proactive & Strategic: A proactive, strategic thinker with a go-getter attitude and the ability to influence organizational change. What s in It for You: Lead HR strategies in a reputed organization with a dynamic and high-impact role. Competitive compensation and benefits package. Exposure to a fast-paced industry with opportunities for growth. A chance to work closely with top business leaders and drive impactful HR initiatives that shape the future of the organization. Qualification : Masters Degree in Human Resources or an equivalent qualification.

Head Hr Head hr Hr head FMCG
MS

Market Risk Lead

Msci

12+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position: Analytics Client Service Manager Location: Mumbai Department: Client Coverage Global Client Service Team About the Role We are looking for a seasoned Analytics Client Service Manager to join our Client Coverage team in Mumbai. The Global Client Service team at MSCI consists of experienced financial professionals who provide first-level support to our global client base. This team is responsible for handling a broad range of queries related to methodology, product usage, interpretation, and technical aspects across our analytics and benchmark product suite. The team engages with clients primarily through email and phone and works closely with Sales, Consultants, and internal teams to ensure seamless client engagement and satisfaction. Key Responsibilities Team Leadership and Development Recruit, onboard, and coach team members, equipping them with the skills and product knowledge they need to succeed. Establish clear performance expectations and conduct regular performance evaluations. Foster a culture of collaboration, continuous learning, and positive team dynamics. Client Relationship Management Develop strong, trust-based relationships with clients to understand their evolving needs and business goals. Serve as the escalation point for complex client issues, ensuring swift and effective resolution. Maintain regular communication with clients, providing proactive updates, gathering feedback, and ensuring overall satisfaction. Service Delivery Oversight Manage the delivery of analytics support services, ensuring all client requests are addressed promptly and with the highest quality. Establish and refine standard operating procedures (SOPs) to maintain service consistency. Track and analyze service performance metrics to identify trends, gaps, and areas for improvement. Product Expertise and Knowledge Sharing Ensure the team maintains deep product knowledge, enabling them to confidently advise clients on the optimal use of MSCI s analytics tools. Organize regular training and knowledge-sharing sessions to keep the team up to date. Stay informed on product enhancements and industry trends to ensure the team provides relevant and value-driven support. Reporting and Insights Generate regular performance reports, tracking key service metrics and client satisfaction scores. Provide actionable feedback based on client interactions to internal teams, helping shape product and service improvements. Present insights and strategic recommendations to senior management to continuously enhance the client service function. Strategic Operations and Process Optimization Develop and execute strategic plans aimed at enhancing the client service offering. Identify and implement process improvements to increase efficiency and elevate client experience. Ensure alignment between team objectives, broader MSCI goals, and client needs. Skills and Experience That Drive Success 12+ years of professional experience, including proven experience in client service roles, ideally within analytics or related industries. Excellent English communication skills both written and verbal with the ability to convey complex information clearly and persuasively. Strong presentation and report-writing capabilities. Strong execution skills, with the ability to monitor and manage team performance using reports, dashboards, and other tracking tools. Analytical mindset with strong problem-solving abilities, particularly in numerical analysis using Microsoft Excel. Hands-on experience managing escalations and resolving complex client issues effectively. Demonstrated people management experience, with the ability to lead large teams and oversee service delivery operations. A Bachelor s degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus. About MSCI At MSCI, our mission is to power better investment decisions. With over 50 years of expertise in research, data, and technology, we provide critical decision-support tools to the global investment community. Our innovative, research-enhanced solutions empower clients to understand risk, optimize performance, and build better portfolios. Competitive compensation packages and comprehensive benefits designed to support your financial security, health, and well-being. Flexible work options, advanced technology, and collaborative office environments. A culture that encourages innovation, accountability, and experimentation. A global community of talented colleagues who inspire, support, and collaborate to drive innovation and deliver client value. A structured Global Orientation Program, along with continuous access to learning platforms like Learning@MSCI and LinkedIn Learning Pro, plus tailored development opportunities. Multi-directional career paths, offering both vertical growth and lateral opportunities within MSCI. A commitment to diversity, equity, and inclusion, championed through our Employee Resource Groups including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and the Women s Leadership Forum. At MSCI, you will join a team of curious, innovative, and entrepreneurial minds who are passionate about driving meaningful change in the investment industry. This is where you can push boundaries, challenge yourself, and exceed expectations for yourself, our clients, and our industry. Qualification : A Bachelors degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus.

Market Risk Market Risk Lead Full-Time
DO

Senior Business Process Specialist

Dow

3+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Business Process Specialist Location: Mumbai, India About Dow At Dow, we believe in putting people first and are committed to delivering integrity, respect, and safety for our employees, customers, and the planet. We are a diverse and innovative team of relentless problem solvers who work together to transform industries and shape a sustainable future. Our purpose is simple: to deliver a better world through science and collaboration. If you're looking for a challenging and meaningful role, you re in the right place. About the Role Dow's Integrated Supply Chain & Improve & Scale Digital Solutions Team delivers value by defining, enabling, and supporting processes and system capabilities needed by our businesses. As a Business Process Specialist, you will play a critical role in executing strategies, driving process enhancements, and collaborating with global and regional teams to optimize supply chain operations. You will collect and analyze work process and system requirements, ensuring alignment with design principles and business needs. You will act as a subject matter expert for key supply chain functions, supporting systems like SAP, Microsoft Dynamics, OM Partners, Oracle Transportation Management, and more. Additionally, you will be responsible for compliance, regulatory adherence, training, and continuous process improvement initiatives. This role operates under the functional guidance of Global Business Process Leaders and Experts, collaborating with business process teams across Integrated Supply Chain (ISC) and Information Systems (IS). Key Responsibilities Process & System Optimization Develop in-depth knowledge of work processes, systems, technologies, applications, data, and key metrics. Provide expert-level support on system functionality, process improvement, and issue resolution. Gather, evaluate, and document work process requirements for global initiatives and projects. Ensure process compliance with regulatory and internal standards. Collaboration & Stakeholder Engagement Act as a key liaison between business units, IT teams, and process improvement functions. Support peer organizations and cross-functional teams in corporate initiatives, system testing, data migration, and implementation. Develop and deliver training programs, knowledge transfer sessions, and coaching for support teams. Data & Performance Analysis Analyze process performance metrics to monitor consistency and alignment with business goals. Identify gaps in global capabilities, leveraging best practices and emerging technologies for continuous improvement. Qualifications & Experience Education Bachelor s degree (Required) Engineering or Science preferred. Experience Minimum 3 years of relevant experience in Supply Chain, Customer Service, or Process Improvement. Technical Skills Advanced skills in Microsoft Excel, Power BI, and PowerPoint. Strong experience in handling large data sets from multiple sources. Proficiency in Data Visualization tools & techniques. Preferred Skills Digital mindset with a strong focus on innovation and automation. Critical thinking and problem-solving skills. Project management and system/process improvement expertise. Training delivery experience. Excellent communication skills verbal and written. Additional Information Flexibility to support global operations and alternate time zones (North America, EMEAI, LAA, APAC) is required. Relocation assistance is NOT available for this role. Competitive Salary & Bonus Market-aligned compensation with performance-based incentives. Career Growth Opportunities for training, mentoring, and professional development. Comprehensive Benefits Medical, life insurance, and mental health support. Work-Life Balance Flexible workplace culture for personal and professional productivity. Parental & Family Support Paid leave for new parents and caregivers. Paid Time Off & Volunteering Vacation allowance, community engagement, and Employee Resource Groups (ERGs). Wellbeing & Perks Gym memberships, discounts, and transportation benefits (location-dependent). About Dow India Dow Chemical International Pvt. Ltd. (Dow India) is a leader in sustainable materials science, providing innovative solutions across packaging, infrastructure, automotive, and consumer care. With 1,000+ employees, we are a Great Place to Work Certified company, committed to corporate social responsibility (CSR). We actively support women, children, and differently-abled individuals through technology and volunteerism. Join Our Team & Make an Impact! At Dow, we celebrate diversity, collaboration, and innovation. If you are passionate about business process improvement and digital transformation, we encourage you to apply! Apply now and be part of a global team transforming industries through science! Qualification : Bachelors degree (Required) Engineering or Science preferred.

Senior Business Senior business Process Business process

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