Escalation Handling Jobs in Noida

Position Title: Technical Support Engineer / Sr. Technical Support Engineer Location: Noida Position Type: Full-Time Experience: 0 3 Years About DPD Technologies QueueBuster QueueBuster , a flagship product of DPD Technologies, is India s fastest-growing Mobile POS solution powering over 75,000+ merchants across industries like retail, restaurants, FMCG, electronics, and more. Our all-in-one POS platform simplifies business operations with features like Billing, Inventory, Khata (Digital Ledger), CRM, Loyalty Programs, and eStore integration. At DPD Technologies, we foster a culture of collaboration, creativity, and continuous learning, enabling teams to thrive and innovate in a fast-paced environment. Role Overview We are seeking a Technical Support Engineer / Sr. Technical Support Engineer who will be the first line of defense for resolving customer issues. You will work closely with our customers to understand their problems, troubleshoot software or hardware issues, and provide quick, effective resolutions. Your role is critical in ensuring a positive customer experience and maintaining high customer satisfaction. Key Responsibilities Respond promptly to merchant queries through email, phone, or Google Meet. Diagnose and troubleshoot POS software or hardware issues. Conduct online meetings with customers for issue resolution and product walkthroughs. Assist with merchant onboarding, including installation, configuration, and product training. Provide real-time support during and after deployment of POS solutions. Document technical issues and resolutions for future reference. Collaborate with internal teams (product, engineering, QA) to resolve complex issues. Be available for 24x7 support rotations (shifts/weekend coverage as required). Visit client locations for troubleshooting and escalated support (when necessary). Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 0 3 years of experience in Technical/Application Support or a related customer-facing technical role. Strong problem-solving skills with the ability to troubleshoot complex software/application issues. Excellent written and verbal communication skills. Strong interpersonal skills with a customer-centric mindset. Ability to manage multiple tasks and work independently in a fast-paced environment. Willingness to travel for on-site support, when required. Preferred Qualifications Prior experience supporting POS software or retail tech products. Familiarity with mobile apps, Android-based systems, or cloud-based applications. Knowledge of ticketing tools and support documentation systems. A collaborative, growth-driven work environment. Exposure to cutting-edge retail tech. Opportunities to interact with diverse businesses and industries. Flexible and empowering company culture. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Job Title: Service Delivery - Project Manager Location: Noida, India Experience: 12+ years Education: Bachelor s Degree in Computer Science or related field Job Summary We are seeking an experienced Service Delivery Project Manager to act as a trusted advisor for our clients, managing service delivery and ensuring seamless implementation and operational excellence throughout the project lifecycle. You will collaborate closely with internal teams and customers, providing visibility, managing escalations, and driving strategic initiatives aligned with customer goals and SLAs. Key Responsibilities Establish and maintain trusted client advisory relationships at the account level, providing transparency through regular service reviews and reporting. Coordinate closely with internal Umbrella teams to ensure smooth execution of all changes in customer environments, meeting capacity needs and SLAs. Serve as the primary point of contact for customer operational and tactical issue resolution. Drive the change management process for customer environments, ensuring uptime and successful service delivery. Collaborate with application owners to standardize testing, upgrade, and release management processes. Engage directly with customer technical stakeholders to resolve issues and represent the customer s voice internally. Raise awareness of customer-impacting issues within the organization, advocating for prioritization and resolution. Lead customer meetings (onsite or virtual), ensuring effective communication and alignment. Provide oversight during escalations, managing prioritization and customer communication during critical events. Be available outside business hours to coordinate urgent issue resolution as necessary. Work alongside Service Delivery Managers (SDMs) and customers to support strategic initiatives and account visibility. Qualifications & Experience 18+ years in Managed Service Operations with strong experience in design, implementation, consulting, infrastructure, and/or cloud service administration. Proven customer-facing skills with the ability to build trusted relationships and engage senior personnel on incidents, best practices, risk, and compliance. Strong experience in managed service delivery management and consulting for Cloud Service Providers. Expertise in conducting Service Level Reviews, reporting, and service management. Excellent communication and presentation skills, comfortable engaging audiences of varying sizes. Ability to multitask and deliver projects efficiently in a fast-paced environment. Proficient at communicating across diverse internal and external stakeholders. Preferred Skills Experience with cloud service providers and consulting engagements. Familiarity with incident management, escalation handling, and risk mitigation. Strong organizational, leadership, and problem-solving skills. Qualification : Bachelors Degree in Computer Science or related field

Responsibilities: Project Ownership & Delivery: Own the complete delivery of assigned projects, ensuring they meet quality, scope, and timeline requirements. Manage multiple projects with a team size of 5-8 members, overseeing the entire project lifecycle. Track and manage project requirements and ensure successful implementation across different project phases. Stakeholder Management & Risk Analysis: Participate in business meetings with functional and delivery heads. Review contracts, assess risks, and perform risk mitigation exercises. Keep management informed of risks and mitigation strategies throughout the project. Planning & Process Compliance: Develop Software Development Plans, Configuration Management Plans, and Project Plans to guide project execution. Ensure adherence to process and system compliance throughout the project's lifecycle. Escalation & Issue Management: Handle escalations efficiently, whether internal or external, to maintain project timelines and quality. Team Coaching & Mentoring: Provide leadership by coaching and mentoring project team members. Offer necessary support to team members, ensuring that their professional growth is aligned with project goals. Conduct performance appraisals and counseling sessions for team members. Training & Development: Identify training needs (both technical and managerial) within the team. Implement necessary training programs to improve the team s capabilities. Quality Assurance: Ensure that the project complies with Newgen Quality Systems and Procedures to maintain high standards of delivery. Desired Profile: Education & Experience: B.E/B. Tech in Computer Science, Information Technology, or MCA (or an equivalent degree). A M. Tech is preferred. 4-8 years of relevant industry experience with a focus on development projects across various domains. Technical Skills: Proficiency in Core Java, JSP, Servlets, EJB, and Oracle/SQL. Good knowledge of SOAP/REST API, Multithreading, Web Application concepts, programming/logic writing, and data structures. Experience with database concepts, including table management, stored procedures, functions, queries, primary/unique keys, joins, referential integrity, normalization, and performance tuning. Understanding of system integration issues and configurable solution design. Industry Knowledge: Experience in banking retail loans and MSB (Managed Service Business) is an advantage. Project & Stakeholder Management: Ability to gather, analyze, and draw logical conclusions from project data. Strong stakeholder management skills and the ability to balance customer requests with team resources. People Management Skills: Proven ability to manage a team, handle performance and disciplinary issues, and deal with employee grievances. Experience in training, mentoring, motivating, and leading a team to success. Well-versed in attrition management and case handling. Travel Flexibility: Willingness to travel for short-term and long-term assignments within India or internationally, including client sites.

Position Title: Executive / Senior Executive Inside Sales (B2B) Location: Noida Employment Type: Full-Time About DPD Technologies At DPD Technologies, we are the creators of QueueBuster , a powerful Mobile POS solution built to serve businesses of all sizes from large-format retail chains to street-side kiosks. QueueBuster enables seamless management of billing, inventory, CRM, loyalty, and online orders through a single platform, anywhere and anytime. We foster a collaborative, flexible, and empowering work environment where innovation thrives and individuals grow. If you re passionate about sales and excited by the fast pace of a growing tech startup, you ll feel right at home with us. Role Overview We are seeking dynamic and driven Inside Sales Executives / Senior Executives to join our high-performing B2B sales team. In this role, you will be responsible for lead generation, client outreach, relationship management, and closing new business deals. You will be the first point of contact for potential clients and play a pivotal role in driving our growth. Key Responsibilities Manage end-to-end inside sales cycle from lead generation to closing deals. Reach out to prospective B2B clients via cold calls, emails, and follow-ups to generate interest and qualify leads. Conduct introductory calls and product demos to understand client needs and position QueueBuster as the right solution. Consistently achieve or exceed daily outreach targets (120 150 calls/day). Maintain detailed and accurate records of interactions in the CRM/database. Build and nurture strong client relationships by providing an exceptional customer experience. Clearly communicate the product s value proposition and address objections confidently. Coordinate with cross-functional teams to ensure smooth onboarding and customer satisfaction. Go the extra mile to meet sales quotas, follow up on leads, and facilitate future sales opportunities. Required Qualifications & Experience Bachelor s degree in Business, Sales, Marketing, or a related field (MBA preferred). 2+ years of experience in Inside Sales, B2B Sales, or Business Development. Proven track record of lead generation, prospecting, and closing deals. Strong understanding of the sales process, from prospecting to negotiation and closure. Excellent verbal and written communication and presentation skills. Strong interpersonal skills and ability to build rapport quickly with clients. Highly target-driven, self-motivated, and results-oriented. Strong negotiation skills and a competitive, confident approach. Comfortable working in a fast-paced startup environment with a focus on execution. Who You Are A creative thinker with a growth mindset and strong problem-solving skills. A self-starter who thrives with minimal supervision. Able to manage time effectively and handle multiple priorities. Highly data-driven, with the ability to analyze and optimize performance. Eager to take on new challenges, learn continuously, and grow rapidly within the organization. Be a part of a rapidly growing SaaS product company with a national presence. Opportunity to work with cutting-edge technology and a passionate team. Great workplace culture that fosters learning, ownership, and innovation. Performance-driven incentives and opportunities for career growth. Qualification : Bachelors degree in Business, Sales, Marketing, or a related field (MBA preferred)

Position Title: Senior Frontend Engineer (ReactJS) Location: Noida Employment Type: Full-Time Experience: 4 7 Years Must-Have Skills: JavaScript, ReactJS, Next.js About QueueBuster (DPD Technologies) QueueBuster , a product of DPD Technologies, is a leading retail-tech platform transforming how businesses manage their day-to-day operations. Powering over 75,000+ merchants worldwide, QueueBuster delivers a full suite of POS solutions, including Billing, Inventory, Digital Khata (Ledger), CRM, Loyalty Programs, eStore Integration, and Detailed Reporting. Serving industries such as retail, F&B, electronics, and FMCG, we empower businesses of every size from large format stores to small kiosks to operate smarter and scale efficiently. At QueueBuster, we foster a culture of innovation, creativity, and collaboration. Join us to build the future of retail tech. Role Overview We are seeking a Senior Frontend Engineer with deep expertise in ReactJS and modern frontend technologies. You ll play a critical role in building intuitive, responsive, and scalable user interfaces that enhance the customer experience. You will work closely with product managers, designers, and backend developers to bring our vision to life delivering pixel-perfect, high-performance, and maintainable applications. Key Responsibilities Collaborate with cross-functional teams to define and implement UI/UX requirements. Build and maintain high-quality, reusable, and scalable components using React.js and Next.js. Develop features with performance and responsiveness in mind across various devices and browsers. Write clean, maintainable code and ensure component and unit testing using tools like Jest or Mocha. Debug issues, troubleshoot bugs, and proactively optimize application performance. Ensure adherence to best practices in frontend architecture, code quality, and design patterns. Participate in peer code reviews and contribute to improving development processes. Stay up to date with emerging technologies and frameworks, and bring fresh ideas to the team. Document features, processes, and workflows clearly and effectively. Required Skills & Qualifications Bachelor s degree in Computer Science, IT, or a related technical field. 4 7 years of experience in frontend web development with React.js. Strong command over JavaScript (ES6+), HTML5, CSS3, and DOM manipulation. Hands-on experience with React.js, Redux, Next.js, Flux, and Webpack. Familiarity with RESTful APIs and integration with frontend applications. Experience using frontend build tools such as Babel, NPM, Yarn, etc. Exposure to UI/UX design and translating wireframes into functional components. Proficiency in browser debugging tools and performance optimization. Experience with unit testing frameworks like Jest, Mocha, or similar. Good understanding of software development best practices, version control (e.g., Git), and Agile methodologies. Ability to convert complex business requirements into functional and efficient front-end features. Preferred Qualifications High ownership mindset and a proactive approach to problem-solving. Excellent oral and written communication skills. Strong organizational skills with the ability to manage multiple tasks and priorities. Willingness to explore new tools, technologies, and design patterns. Experience in maintaining technical documentation and process flows. Exposure to working in a product-based startup environment is a plus. Work with a fast-growing, high-impact tech product trusted by thousands of businesses. Be part of a collaborative and forward-thinking engineering team. Get hands-on experience building scalable systems and world-class UI. Opportunity to grow, take ownership, and influence the product roadmap. Qualification : Bachelors degree in Computer Science, IT, or a related technical field

Job Summary: The Specialist in Presales will be responsible for supporting presales activities related to network access control (NAC) solutions. This role requires a strong understanding of NAC technology, its application in securing network environments, and providing pre-sales support to customers. You will also be responsible for managing customer escalations, performing root cause analysis, and delivering solutions that meet service level agreements (SLAs). Additionally, this role involves ensuring high customer satisfaction (CSAT) and contributing to continuous improvements through value-adding activities. Key Responsibilities: Presales Support: Assist in presales activities related to Network Access Control (NAC), helping to understand client requirements, demonstrate solutions, and craft proposals. Escalation Support and Root Cause Analysis: Provide support for on-call escalations, diagnose and resolve issues related to NAC solutions, and conduct root cause analysis of the given problems. Ticket Management: Independently resolve tickets within the agreed SLA for ticket volume and resolution time. Quality and Compliance: Adhere to quality standards, regulatory requirements, and company policies while handling support tickets and presales activities. Knowledge Sharing and Training: Participate in value-adding activities such as updating and managing the knowledge base. Provide training to new employees and coaching to analysts to enhance their skills and productivity. Customer Satisfaction (CSAT): Ensure positive customer experience through First Call Resolution (FCR) and minimize rejected resolutions or reopened cases, thereby improving overall CSAT scores. Required Skills and Qualifications: Technical Expertise: Proficient in Network Access Control (NAC) solutions, with hands-on experience in managing and supporting NAC systems. Problem Solving and Troubleshooting: Strong problem-solving abilities to quickly identify and resolve technical issues related to NAC. Experience with Service-Level Agreements (SLA): Ability to independently handle escalations and resolve issues within the defined SLA. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders. Knowledge Base and Process Improvement: Knowledge and experience in creating, managing, and updating knowledge bases. Commitment to process improvements through documentation, training, and proactive issue resolution. Team Collaboration and Customer Focus: Experience in working in a collaborative team environment with a customer-centric focus to improve overall service quality. Qualification : Bachelor of Technology

Job Title: Human Resource Manager Location: Noida Experience Required: 6 to 11 years Employment Type: Full-Time Interview Process Round 1: Initial Interview with HR Round 2: Final Interview with Operations Team About the Role We are looking for an experienced and dynamic Human Resource Manager to lead and manage our HR operations in Noida. This role involves end-to-end ownership of HR strategies, recruitment, employee engagement, performance management, and compliance. The ideal candidate will be a proactive problem solver with deep knowledge of HR best practices and Indian labor laws. Key Responsibilities

Job Title: Administration Executive Location: Noida Experience Required: 2 to 7 years Employment Type: Full-Time Interview Process Round 1: HR Interview Round 2: Final Interview with Operations Team About the Role We are seeking a self-motivated, proactive, and analytical Administration Executive with a Lead by Example attitude to join our team. The ideal candidate will have solid experience in office administration, event management, procurement, and operational functions, demonstrating punctuality, honesty, and flexibility in a dynamic work environment. Key Responsibilities Exhibit a high level of subordination, punctuality, and honesty in day-to-day operations. Manage event coordination, procurement, purchase processes, and related operational activities. Collaborate with multiple departments to provide seamless administrative support. Maintain store, security, housekeeping, and asset management. Handle vendor and client interactions professionally when required. Prepare and maintain MIS and various reports on a daily, weekly, and monthly basis. Liaise effectively with internal departments, vendors, and other stakeholders. Use office management systems, ERP software, and MS Office to optimize administrative functions. Support the development, performance, and maintenance of the administration team. Preferred Candidate Profile ✅ Experience Proven experience as an office administrator, office assistant, or in a relevant administrative role. ✅ Skills & Competencies Strong organizational and leadership skills. Excellent verbal and written communication skills. Proficiency in MS Office and ERP or other office management software. Familiarity with office management procedures and basic accounting principles. Ability to multitask, prioritize work, and adapt to a dynamic environment. ✅ Education High school diploma mandatory. Bachelor s degree in Office Administration, Business Administration, or related field preferred. Qualifications in secretarial studies will be an added advantage. Work in a supportive and fast-paced environment. Opportunity to develop professionally within a growing organization. Competitive salary and benefits package. Qualification : Bachelors degree in Office Administration, Business Administration, or related field preferred.

Sales Development Representative Location: Noida Job Type: Full-time Openings: 1 Experience: 1 to 3 years Responsibilities Phone & Communication Skills: Maintain positive and energetic phone skills, with excellent listening and strong writing abilities. KPIs Achievement: Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs). Self-Starter: Demonstrate a track record of successful, credible achievements and take initiative. Business Process Knowledge: Have a sound understanding of business processes, roles, and organizational structures. Growth Mindset: Possess a determined personality with a desire to grow and succeed. Omniva Telehealth Passion: Show a passion for being a part of Omniva Telehealth s journey. CRM & Marketing Tools: Proficient in using Zoho CRM, Marketing Automation tools, Outbound Marketing tools, Apollo.io, and LinkedIn. Tech Industry or Sales Experience: Previous experience in the tech industry or in sales development, marketing, or sales is a plus. Shift Timings Morning Shift

Join the Print & Scan Team at Adobe: Shape the Future of Digital Experiences At Adobe, we re passionate about changing the world through digital experiences. We empower creators from emerging artists to global brands with everything they need to design, deliver, and experience exceptional digital content. We're committed to fostering an inclusive environment, where ideas can come from anywhere and everyone has the opportunity to contribute. If you're ready to work in a fast-paced, innovative environment and help shape the future of printing and scanning technologies, then Print & Scan is the place for you. What You ll Be Doing: As part of the Print & Scan Group, you will have the freedom to explore, design, and develop industry-leading technologies for the printing and scanning world. Your work will span multiple platforms, including Windows, UNIX, and Embedded Systems ensuring that our cutting-edge technologies power the printing ecosystem across the globe. Design & Development: You ll be contributing to major software releases, from the ground up, with a focus on Print technologies (Postscript, PDF, Graphics, Color, Fonts) and Scan technologies (OCR, Compression, Digital Security, etc.). Cross-Platform Expertise: You'll work with various platforms like Intel, ARM, MIPS, PPC, VxWorks, and NetBSD, addressing broad architecture, design, and performance challenges. Mentorship & Leadership: Guide and mentor junior engineers, sharing your knowledge and expertise to inspire and lead the next generation of engineers. Collaborative Innovation: Collaborate with Product Marketing and other teams to evaluate new features and find ways to continually enhance the product suite. Strategic Influence: Provide strategic direction in evaluating new technologies, contributing significantly to the development of future products and technologies. Who You Are: You hold a B.Tech/M.Tech in Computer Science & Engineering from a leading institution. You have 3.5 to 6.5 years of hands-on experience in design and development in C/C++, with a strong understanding of data structures, algorithms, and object-oriented design. You are a platform expert with experience working on Windows and Macintosh, and an in-depth understanding of cross-platform issues. You have strong architecture and design skills and a deep understanding of product life cycles and performance optimization. You're a self-starter, always looking for ways to drive innovation, and you thrive in fast-paced, global environments. Bonus points if you have experience working with printing technologies or embedded systems. At Adobe, we believe in giving our team members the autonomy to grow and make an impact. Our unique Check-In approach fosters a culture of ongoing feedback, ensuring that everyone has the support they need to thrive. We also offer a wide range of benefits designed to support your well-being and career development, making Adobe not just a workplace, but a community where you can truly grow. If you're passionate about innovation, solving complex problems, and making a meaningful impact on the world of digital experiences, Adobe is the place for you. Apply Now to become part of our Print & Scan Group and help us shape the future of printing and scanning technologies! At Adobe, we are committed to creating an inclusive environment that reflects the diversity of the world around us. We do not discriminate on the basis of race, gender, sexual orientation, disability, religion, or any other protected characteristic. Join us today and be part of an exciting journey toward shaping the future! Qualification : B.Tech / M.Tech in Computer Science & Engineering from an outstanding institute.

About this opportunity: Administrative assistants are in critical support roles, helping to maintain contact lists, communicate on behalf of executives, schedule meetings and more. They often work with executives, managers, and other co-workers to provide them with the resources needed to complete their duties. In this role, you will be responsible for the calendar management of the leaders assigned, take care of the travel including the flight, cab and stay reservations, work with the leaders on the arrangements of the conferences, take care of the logistical help like Meeting room bookings, Food and Beverages, corporate lunch, negotiated rates etc. Work on the expense management of the leaders as and when there is a travel. You will also be responsible for on boarding new joiners and off boarding those employees who are leaving the company. What you will do: Core responsibilities include but not limited to Schedule meetings, calls, presentations, and travel. Coordinate and attend weekly staff meetings. Coordinate leadership team meetings and customer meetings. Create minutes of meeting and follow up on actions. Maintaining a high degree of confidentiality. Coordinate travel reservations for air, hotel, etc. Draft emails to employees, suppliers, partners, vendors, and customers. Co-ordinate solutions to cell phone & email technical issues. Co-ordinate any requisitioning processes for resources like hardware or devices. Prepare expense reports. Coordinate/Facilitate team events, gifts and rewards for individuals and team. Coordinate and schedule conference rooms for meetings at internal and external locations. Handle and process security badge requests for guests. Arrange for visas for international travel. Process purchase requisitions and invoices. Maintain log of pending Network IDs and follow up on pending IDs. Key Qualification: 3-5 years related experience working in a corporate environment. Skilled using Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint. SAP Concur knowledge preferred and expense processing experience a plus. Excellent verbal/written communication and interpersonal skills with ability to build relationships. Highly organized, with a strong attention to detail. Ability to multitask and prioritize in a fast-paced, deadline-driven environment. Highly responsive and proactive in problem-solving. Computer savvy and able to learn programs quickly. Strong orientation toward teamwork and customer satisfaction. Demonstrates confidence, is trustworthy and requires moderate supervision. Fluency in English (spoken & written) is essential.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Production Support Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Responsible for Production Support & Operation of LifeSys Platform Responsible for client communication on critical issues. Participate in monthly governance/operations discussions with stakeholders Responsible for all internal KPI and external client SLA's for operations and Production Support scope Work with support team across regions (US, Canada and India) for resolutions of tickets and identifying permanent fix. Liaise with internal & external clients for weekly, bi-weekly and quarterly meetings / reports Works with internal Admin leadership for peak-season readiness Join weekly CAB meetings to review and approve the changes Join weekly project release meetings to review project elevations planned and arrange appropriate teams for support for post production validations Support sales / CE/CDE s on the upcoming new deals and provide appropriate information on estimation from support perspective. Generate monthly KPI and SLA reports and share with respective client stakeholders Participate in High Severity calls with SMOC and internal teams for logical closure of issues About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Position Title: Lead Control Engineer R&D Controls Location: Noida Department: R&D Controls Employment Type: Full-Time Role Overview We are looking for a highly skilled and innovative Lead Control Engineer to join our R&D Controls team at our Noida corporate office. In this role, you will be instrumental in developing cutting-edge automation solutions for material handling systems in warehouse environments. You ll have the opportunity to work at the forefront of robotics technology, contribute to new product development, and lead enhancements of existing systems. As part of India's largest robotics company, this role offers a dynamic and collaborative work environment, global exposure, and the freedom to innovate with responsibility. Key Responsibilities Collaborate with cross-functional teams, vendors, and customers to gather and analyze solution requirements. Conceptualize, design, and document control system solutions using the latest technologies. Finalize solutions in consultation with stakeholders and support the vendor selection process in coordination with the SCM team. Organize and conduct Proof-of-Concept (PoC) testing with shortlisted vendors. Develop and release detailed engineering Bill of Materials (BOM) as per internal processes. Actively participate in product prototyping, in-house testing, and validation. Provide on-site technical support to the project team when required. Address and resolve issues reported by the After-Sales team. Maintain comprehensive documentation for all products and projects in line with company standards. Key Skills & Qualifications Bachelor s degree in Mechatronics, Electrical Engineering, Instrumentation, or related field. Strong academic background with 60% or above throughout academics. 3 to 10 years of experience in the Material Handling or Warehouse Automation industry. Proficient in motor selection, load calculations, sensors, wiring basics, and motor controller programming. Hands-on experience with PLC programming, HMI/SCADA systems, and OPC servers. Familiarity with industrial communication protocols such as Profinet, Profibus, DeviceNet, etc. Experience in device sizing, commissioning, and basic knowledge of industrial standards and certifications. Be part of a multidisciplinary and globally exposed team at the forefront of robotics innovation. Work in a culture that values freedom with responsibility. Opportunity to shape next-gen automated warehouse systems. Endless learning opportunities in a fast-paced, R&D-focused environment. Qualification : Bachelors degree in Mechatronics, Electrical Engineering, Instrumentation or related field

Position Title: Assistant Manager Accounts Location: Noida Experience Required: 2 8 Years Employment Type: Full-Time Role Overview We are seeking a detail-oriented and highly capable Assistant Manager Accounts to manage and support financial operations with a focus on EPC (Engineering, Procurement & Construction) contracts. This role involves end-to-end financial reporting, audit coordination, MIS reporting, and compliance with Indian Accounting Standards (IND AS). The ideal candidate is a qualified Chartered Accountant with a strong background in accounting and financial processes within EPC or project-based companies. Key Responsibilities Financial Reporting & Analysis Ensure timely and accurate preparation of monthly financial statements, including P&L, Balance Sheet, and Cash Flow. Conduct financial analysis and provide commentary on variances for key financial metrics. Prepare and finalize financial statements in compliance with IND AS. MIS & Business Insights Generate and analyze MIS reports for internal stakeholders. Provide insights to support strategic and operational decision-making. Audit & Compliance Coordinate with Internal and Statutory Auditors for timely closure of audits. Prepare necessary documentation and resolve audit queries in collaboration with management and auditors. Contract Accounting & Project Finance Interpret and monitor EPC contract terms related to invoicing, project delivery, and revenue recognition. Ensure accurate project-based accounting aligned with contractual terms. Cross-functional Coordination Liaise with internal departments including SCM, Project Management, and Engineering teams to ensure financial accuracy and reporting integrity. Support FP&A activities as needed. Required Qualifications Qualified Chartered Accountant (CA). 2 to 5 years of post-qualification experience in accounting, preferably in an EPC or project-based organization. Hands-on experience with day-to-day accounting, receivables/payables management, book closure, financial statement preparation, and audit handling. Key Competencies Strong knowledge of IND AS and Indian Accounting Standards. Proficiency in MS Excel, PowerPoint, Word, and ERP systems (SAP preferred). Excellent analytical, problem-solving, and decision-making skills. Strong written and verbal communication abilities. High attention to detail and organizational skills. Work in a dynamic, project-driven environment with high visibility. Opportunity to grow within a leading organization in the EPC and automation industry. Exposure to cross-functional teams, complex contracts, and strategic financial planning. Qualification : Qualified Chartered Accountant (CA)

Position Title: Logistics Engineer Wind Power Projects Department: Project Logistics / Supply Chain Industry: Renewable Energy (Wind / Solar) Experience: 4 5 Years Location: Noida Role Overview We are seeking a highly motivated and detail-oriented Logistics Engineer to lead and optimize logistics operations for Wind Power Projects with a core focus on customs clearance, transport coordination, and oversized cargo handling. This role is critical in ensuring the timely, cost-effective, and compliant movement of wind turbine components or solar equipment from global and domestic suppliers to remote project sites across India. The ideal candidate will bring strong experience in logistics planning, international trade documentation, vendor management, and large equipment transport, preferably within the renewable energy sector. Key Responsibilities End-to-End Logistics Management Oversee logistics for wind or solar project components including blades, nacelles, towers, modules, inverters, and Balance of System (BOS) equipment. Ensure seamless integration across freight, customs, transport, and site delivery. Customs Clearance & Regulatory Compliance Handle full customs clearance process with documentation for imports/exports, including invoice, packing list, Bill of Lading (BL), Certificate of Origin (COO), EPCG, LC, etc. Ensure adherence to India s customs regulations, EPCG schemes, and foreign trade policies. Stakeholder & Vendor Coordination Liaise with freight forwarders, shipping lines, customs agents, port authorities, and internal supply chain/project teams. Coordinate with domestic and international vendors for dispatch planning, shipping, and delivery schedules. Route Survey & Transport Planning Conduct route surveys for oversized components, especially wind turbine parts. Plan and monitor specialized transportation including trailers, cranes, and handling equipment. Schedule, Cost & Risk Management Track shipping milestones, proactively resolve logistics issues (delays, damages, detentions). Monitor and analyze logistics costs, and suggest cost optimization strategies. Support inventory planning and site coordination for unloading and storage. Compliance & Safety Ensure logistics operations adhere to statutory, safety, and environmental regulations during transit and handling. Support logistics audits and documentation control. Key Skills & Competencies Expertise in Customs Handling: Strong understanding of import/export laws, duty structures, EPCG schemes, and port operations. Oversized Cargo Logistics: Experience with heavy transport logistics for wind turbine components or similar equipment. Technical & Communication Skills: Strong coordination abilities with cross-functional teams and external vendors. Tools & Systems: Proficiency in MS Excel, SAP/ERP systems, and logistics tracking software. Qualifications B.E./B.Tech in Mechanical, Electrical, Industrial Engineering, or a related field. 4 5 years of relevant experience in logistics within the Renewable Energy sector (Wind or Solar projects preferred). Certification in International Logistics or Supply Chain Management (SCM) is an added advantage. Work on cutting-edge renewable energy projects that shape India's clean energy future. Collaborate with global suppliers and leading project execution teams. Gain exposure to complex logistics challenges in large-scale wind/solar infrastructure deployment. Qualification : B.E./B.Tech in Mechanical, Electrical, Industrial Engineering, or a related field

Job Title: Key Account Manager Location: Noida Function: Airtel Business - Domestic Sales - Enterprise Business Experience: 2 to 6 years Employee Type: Full-time Job Purpose Manage end-to-end telecom and connectivity solutions for a portfolio of 30-35 enterprise accounts, primarily mid to large segment. Drive sales and revenue growth by promoting Data, Voice, VAS, and new product offerings, while ensuring customer satisfaction and retention. Key Responsibilities Build and maintain strategic relationships with key decision makers at multiple levels, including CXOs. Drive revenue growth within assigned accounts through effective account management, focusing on Data and Voice services. Promote solution selling and increase penetration of new products in emerging markets. Collaborate with internal teams (BSG, CE, Networks) and external partners/vendors to achieve business targets and ensure excellent service delivery. Meet business targets related to order booking, revenue generation, collections, new account acquisition, and churn control. Key Competencies Strong commercial acumen with the ability to drive profitable sales. Expertise in consultative selling tailored to enterprise clients. Customer service orientation with a focus on relationship management. Skilled in key account planning and management. Executive presence and confidence in handling CXO-level discussions. Solid understanding of enterprise and carrier telecom products. Excellent negotiation skills. Creative approach to attracting and engaging target customers. Persistent and proactive in following up on sales opportunities.

Job Title: Lead Mass Retail GTM - Marketing Location:Noida Function: Marketing Employee Type: Employee Experience range (Years): 5 years - 8 years Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. About the role: To develop, manage and implement programs in Prepaid to enhance acquisition numbers & revenue through value for money products. Key Responsibilities: Competition mapping, analysis & proposing new products. Ensure smooth roll out of new products. Monthly activities GAC (to keep acquisition cost with in budgets), Schemes, targets to ensure acquisition numbers. Regular analysis of zone wise sales to take corrective actions on products, increase numbers of revenue enhancing products. Regularly liaison with the Business Managers to achieve business objectives. Product Knowledge - Thorough knowledge of Pre Paid products & distribution. Analytical Aptitude keen analyst, uses this skill to enhance the quality of job delivery. People Management & Inter-personal Skills manages the backend & front end coordination with ease. Skills Required: Channel Sales and Distribution Handling experience, marketing analytics, Advanced excel Educational Qualification & Experience: Graduate/Post Graduate from reputed institutes with 3+ years of sales experience. Work Experience: Experience of 4+yrs in sales/marketing Qualification : Graduate/Post Graduate from reputed institutes

Business Analyst - Senior Manager (Offline Merchants) Location: Noida, Uttar Pradesh (On-site) Company: Paytm India s Leading Mobile Payments & Financial Services Platform About Paytm Paytm is India s pioneer in mobile payments and financial services distribution, revolutionizing commerce for millions of small businesses. Our mission is to empower half a billion Indians by bringing them into the mainstream economy through innovative technology. About the Team Our platform is experiencing rapid growth fueled by the adoption of multiple products. Understanding merchant pain points and delivering data-driven solutions are key to our success. This role focuses on driving merchant growth and monetization on the Paytm for Business (Bu) app. Role Overview As a Senior Manager Business Analyst, you will be the backbone of Paytm s merchant growth strategy. You will analyze large-scale data, build automated dashboards, and collaborate with cross-functional teams to drive monthly active user (MAU) growth and business monetization. Key Responsibilities Collaborate with the merchant growth team to drive MAU growth on the Paytm for Business app. Analyze data to identify trends, patterns, and insights that influence strategic decisions and improve Paytm s business outcomes. Design, develop, and maintain automated dashboards to monitor performance and inform stakeholders. Manage databases and data systems, ensuring data is organized and easily accessible for analysis. Prepare comprehensive reports for management highlighting key trends, insights, and future predictions. Skills & Qualifications 3 6 years of experience in business/data analysis, preferably in fintech or e-commerce. Strong problem-solving skills with the ability to identify the right data for hypothesis testing and derive actionable insights. Expertise in Excel, SQL, and Hive for handling and analyzing large datasets. Experience in developing automated dashboards and performance management tools. Excellent communication and project management skills to effectively engage with business stakeholders. Familiarity with web analytics platforms is a plus. Contribute to the largest fintech lending and payment ecosystem in India, with over 500 million users and 21 million merchants. Work in a vibrant, fast-paced environment that encourages innovation and personal growth. Play a pivotal role in shaping India s largest digital lending and merchant growth story. Excited to drive merchant growth at scale? Join Paytm and be part of India s fintech revolution!

Job Title: Managed Services Enablement Executive Location: Noida, India Experience: 3 - 5 years Education: Bachelor s Degree in Computer Science, Engineering, or related field Role Overview We are looking for a motivated Enablement Executive to lead onboarding, training, and skill development initiatives for our Cloud Managed Services team. You will play a vital role in ensuring new and existing team members are equipped with the right knowledge, certifications, and skills to excel and grow within the organization. Key Responsibilities Onboarding and Induction Design and implement induction programs tailored to new joiners' levels. Coordinate and schedule onboarding sessions with relevant team members. Track and maintain onboarding progress for all new hires. Certification Management Maintain up-to-date certification records of the team. Develop and communicate certification plans aligned with team roles and company requirements. Skillset Matrix and Training Needs Analysis Maintain a comprehensive skillset matrix for the Managed Services team. Identify gaps and training needs for individuals and teams. Plan and organize targeted enablement programs and training sessions. Team Enablement and Upskilling Identify candidates for upskilling and advancement. Develop and execute enablement programs for current team members and freshers. Assign mentors and facilitate pre-assessments, training, hands-on experience, weekly reviews, post-assessments, and final evaluations. Ongoing Enablement and Training Programs Organize account-specific training and sessions on SOPs and escalated issues. Facilitate technical discussion forums ("Tech Chats"). Coordinate registration and participation tracking for relevant webinars and workshops. Reporting and MIS Prepare and share monthly progress reports on enablement activities at the department level. Skills & Qualifications Excellent spoken and written English communication skills. Proven team handling and coordination capabilities. Strong organizational and planning skills. Good working knowledge of Microsoft Office (Word, Excel, PowerPoint). Ability to work collaboratively with cross-functional teams and stakeholders. Education Bachelor s Degree in Computer Science, Engineering, or a related discipline. Join us to be a key driver of learning and development within a dynamic cloud services team! Qualification : Bachelors Degree in Computer Science, Engineering, or a related discipline.

Software Engineer | Node.js | Microservices Development | JavaScript | MongoDB | Front-end Collaboration Location: Noida Position: Software Engineer - Microservices & Full-Stack Development Job Description: We are seeking a talented Software Engineer with expertise in Node.js and Microservices development to join our innovative team in Noida. In this role, you will design and develop scalable, high-performance Node.js microservices, leverage advanced JavaScript techniques, and collaborate closely with cross-functional teams to create seamless and high-performing web applications. Additionally, you will manage MongoDB databases and work on front-end development to ensure a top-tier user experience. Key Responsibilities: Design and Develop Microservices: Build robust, scalable Node.js microservices ensuring high performance, responsiveness, and seamless integration with the overall architecture. Advanced JavaScript Development: Leverage advanced JavaScript techniques and frameworks to develop cutting-edge solutions for web applications that deliver optimal performance and user experience. Database Management with MongoDB: Utilize MongoDB for efficient data storage, retrieval, and management within the microservices environment. Front-end Development: Work closely with the front-end team to implement high-quality, responsive user interfaces using jQuery, CSS, and HTML. Testing and Debugging: Conduct comprehensive testing of microservices, identify and resolve issues, and continuously improve code quality through debugging and performance optimization. Documentation: Maintain clear, comprehensive documentation for code, APIs, and processes to facilitate collaboration and ensure smooth knowledge transfer across teams. Independent and Collaborative Work: Work independently to meet project deadlines while collaborating effectively with cross-functional teams for successful project delivery. Required Skills and Experience: Advanced proficiency in JavaScript (ES6+) and knowledge of asynchronous programming techniques. Strong experience with Node.js for developing scalable and high-performance microservices. Expertise in managing MongoDB databases for efficient data handling and storage in microservices-based applications. Hands-on experience with front-end technologies like jQuery, CSS, and HTML for creating rich and interactive user interfaces. Strong problem-solving skills and experience with debugging and optimizing microservices for high performance. Excellent communication and collaboration skills, with the ability to work independently and as part of a cross-functional team. Ability to prioritize tasks, manage deadlines, and execute multiple projects effectively. Preferred Skills: Familiarity with CI/CD pipelines and version control tools such as Git. Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud) for deploying scalable microservices. Understanding of modern web frameworks and libraries.