Escalation Management Jobs in Noida

Technical Manager Location: Noida Experience: 8 10 years About the Role We are looking for an experienced Technical Manager to lead and oversee software development projects, drive technology initiatives, and mentor a high-performing development team. This role requires hands-on expertise in modern web technologies, a deep understanding of development processes, and the ability to manage both people and technical challenges in a fast-paced environment. Key Responsibilities Lead the architecture, design, and development of scalable software solutions using modern technologies such as PHP, MySQL, XML, Zend, JavaScript, JQuery, and Cloud platforms. Provide technical direction and mentorship to the development team throughout the project lifecycle design, development, testing, deployment, and maintenance. Ensure adherence to best practices in coding standards, documentation, code reviews, unit testing, and development methodologies. Oversee configuration management, bug tracking, troubleshooting, and ticketing systems. Collaborate with stakeholders to define technical requirements and ensure alignment with business goals. Facilitate release planning and deployment, ensuring timely and high-quality delivery. Identify and resolve technical issues swiftly to maintain project momentum. Conduct training sessions and technical workshops to upskill team members. Present project updates, technical proposals, and performance reports to senior leadership. Contribute individually to high-impact projects while also managing overall team productivity and morale. Skills & Requirements 8 10 years of experience in enterprise software development or a tech-driven organization. Strong understanding of software systems, client/server architecture, and cross-platform compatibility. Excellent troubleshooting and analytical skills with hands-on experience in modern development tools. Demonstrated leadership in managing software teams and delivering complex technical solutions. Proficiency in SDLC processes, Agile methodologies, and version control/configuration management systems. Strong verbal and written communication skills able to articulate technical concepts to non-technical stakeholders. Ability to think strategically and make data-driven technical decisions under pressure. Preferred Qualifications Experience with cloud infrastructure and DevOps practices. Exposure to frontend frameworks or mobile platforms is a plus. Background in mentoring teams and building scalable, secure applications. If you're passionate about leading technology teams, love solving complex problems, and want to make an impact we d love to connect with you.

Account Manager Location: Noida Experience: 2 4 years Role Overview We are seeking a proactive and customer-focused Account Manager to manage end-to-end client relationships and ensure maximum satisfaction and value delivery throughout the customer lifecycle. You will be the primary point of contact, supporting clients to achieve optimal results with our Hotelogix services. Key Responsibilities Own the entire client relationship from contract signing through account setup, training, go-live, and ongoing support. Conduct customer training sessions, refresher programs, and assist during the onboarding and go-live phases. Monitor customer usage and performance to identify opportunities for increased engagement and ROI. Proactively reach out to customers to provide business support and ensure their success with our services. Escalate customer concerns or potential risks to the Head of Global Support promptly. Build and nurture win-win relationships with new and existing clients. Coordinate with customers on renewals, payments, and contractual matters. Participate in regular account reviews with senior management to discuss service issues, revenue, profitability, and action plans. Maintain and adhere to internally defined SLA targets and contribute to process improvement initiatives. Adapt quickly to new technologies, processes, and organizational changes. Skills & Requirements Minimum Graduate with 2+ years experience in customer support, service, or account management. Strong analytical, organizational, and interpersonal skills. Excellent communication abilities with a customer-centric mindset. Proficient in MS Word, Excel, PowerPoint, and Outlook. Ability to multitask and thrive in a fast-paced environment. Professional, get-it-done attitude with high work ethics. If you re passionate about building strong client relationships and delivering exceptional service we want to hear from you!

Executive Setup & Integration Location: Noida Experience: 8+ years Role Overview We are seeking a detail-oriented and experienced Executive Setup & Integration professional to manage the setup, maintenance, and integration of Property Management Systems (PMS), Point of Sale (POS), and Central Reservation Systems (CRS). You will play a critical role in technical analysis, problem-solving, and ensuring smooth integration aligned with operational goals. Key Responsibilities Lead and actively participate in the setup and ongoing maintenance of PMS, adapting functional interfaces to meet technical and operational requirements. Perform in-depth technical analyses and evaluations to support seamless integration between PMS, POS, and CRS platforms. Proactively investigate and resolve operational issues related to PMS, POS, and CRS either independently or as part of the PMS team. Serve as the primary PMS, POS & CRS liaison with Account Managers, managing complex issues and aligning priorities. Support cost management efforts by minimizing through-life costs of PMS systems and driving affordability initiatives. Coordinate system and equipment management within assigned areas to ensure consistent integration performance. Apply expertise in modern cloud-based PMS platforms, including control and integration capabilities. Utilize knowledge of Online Travel Agents (OTA) and Global Distribution Systems (GDS) to enhance integration effectiveness. Align integration activities with master programs, managing risks and opportunities while ensuring value for money. Make informed integration decisions within scope and collaborate with PMS Integration Management for approvals. Take ownership of assigned tasks, delegating to resources as needed while maintaining accountability. Demonstrate experience across multiple phases of the setup and integration lifecycle with a strong understanding of adjacent processes and lifecycle challenges. Skills & Requirements Bachelor s degree or equivalent. Minimum 8 years of experience in support, service, or integration roles within the hospitality or related technology sectors. Strong analytical, organizational, communication, and interpersonal skills. Adaptable to new processes, technologies, and organizational changes. Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook). Ability to work effectively in a multitasking, fast-paced environment. Professional, proactive get-it-done attitude with strong work ethics. If you have a passion for technology integration and delivering seamless hospitality solutions, this is the role for you! Qualification : Bachelors degree or equivalent

Position Title: Technical Support Engineer / Sr. Technical Support Engineer Location: Noida Position Type: Full-Time Experience: 0 3 Years About DPD Technologies QueueBuster QueueBuster , a flagship product of DPD Technologies, is India s fastest-growing Mobile POS solution powering over 75,000+ merchants across industries like retail, restaurants, FMCG, electronics, and more. Our all-in-one POS platform simplifies business operations with features like Billing, Inventory, Khata (Digital Ledger), CRM, Loyalty Programs, and eStore integration. At DPD Technologies, we foster a culture of collaboration, creativity, and continuous learning, enabling teams to thrive and innovate in a fast-paced environment. Role Overview We are seeking a Technical Support Engineer / Sr. Technical Support Engineer who will be the first line of defense for resolving customer issues. You will work closely with our customers to understand their problems, troubleshoot software or hardware issues, and provide quick, effective resolutions. Your role is critical in ensuring a positive customer experience and maintaining high customer satisfaction. Key Responsibilities Respond promptly to merchant queries through email, phone, or Google Meet. Diagnose and troubleshoot POS software or hardware issues. Conduct online meetings with customers for issue resolution and product walkthroughs. Assist with merchant onboarding, including installation, configuration, and product training. Provide real-time support during and after deployment of POS solutions. Document technical issues and resolutions for future reference. Collaborate with internal teams (product, engineering, QA) to resolve complex issues. Be available for 24x7 support rotations (shifts/weekend coverage as required). Visit client locations for troubleshooting and escalated support (when necessary). Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field. 0 3 years of experience in Technical/Application Support or a related customer-facing technical role. Strong problem-solving skills with the ability to troubleshoot complex software/application issues. Excellent written and verbal communication skills. Strong interpersonal skills with a customer-centric mindset. Ability to manage multiple tasks and work independently in a fast-paced environment. Willingness to travel for on-site support, when required. Preferred Qualifications Prior experience supporting POS software or retail tech products. Familiarity with mobile apps, Android-based systems, or cloud-based applications. Knowledge of ticketing tools and support documentation systems. A collaborative, growth-driven work environment. Exposure to cutting-edge retail tech. Opportunities to interact with diverse businesses and industries. Flexible and empowering company culture. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Position: Deputy Manager Risk Management (Fraud Analytics) Location: Noida, Uttar Pradesh Department: Analytics Risk Operations (Offline Payments) Employment Type: Full-time About Paytm Paytm is India s leading mobile payments and financial services distribution company, and the pioneer of the mobile QR payments revolution. Our mission is to serve 500 million Indians and integrate them into the formal economy through cutting-edge technology that empowers small businesses and consumers alike. About the Team The Risk Analytics team plays a critical role in safeguarding the integrity of Paytm's ecosystem. We focus on proactive fraud detection, building robust risk controls, and driving strategic decision-making through data insights. Every challenge is an opportunity here and meaningful change starts with our people. With 500+ million registered users and over 21 million merchants, Paytm offers unmatched data depth and scale. This is your opportunity to be part of India s largest digital lending transformation. If you're passionate about creating impact, building scalable risk frameworks, and working in a fast-paced fintech environment this is the place for you. Role Overview As Deputy Manager Fraud Analytics, you will be instrumental in developing and managing fraud prevention strategies across Paytm s payment platforms. You ll support real-time fraud monitoring, rule configurations, analytics, and compliance. This role works closely with stakeholders across Risk Ops, Engineering, Product, and Compliance. Key Responsibilities Develop and optimize fraud detection models using rule-based and data-driven approaches Monitor real-time transactions to identify suspicious activity; escalate issues and recommend corrective actions Configure and fine-tune rules in fraud monitoring systems to reduce false positives and improve accuracy Analyze transaction patterns and fraud trends to preemptively address vulnerabilities Collaborate with internal teams (Risk, Product, Compliance) to align fraud mitigation with business goals Support regulatory compliance and internal control projects in accordance with RBI guidelines Generate periodic reports and dashboards for senior management on fraud insights and emerging risks Assist in audit responses and handle fraud-related queries from regulatory bodies Drive continuous improvement in fraud detection tools, techniques, and operational processes Required Qualifications & Skills Bachelor s degree in Data Analytics, Risk Management, Statistics, or a related field 4 8 years of experience in fraud analytics, risk management, or payments risk in fintech or BFSI Strong knowledge of fraud detection techniques and transaction monitoring systems Experience in configuring fraud rules and analyzing fraud patterns in high-volume environments Familiarity with RBI regulatory frameworks and guidelines governing payment platforms Excellent analytical and problem-solving skills Strong verbal and written communication skills, with the ability to present insights to both technical and non-technical teams Experience working with UPI, wallets, or other real-time payment systems Preferred Skills Exposure to machine learning models for fraud detection Experience in licensed TPAP (Third Party App Provider) setups Understanding of regulatory audits, compliance standards, and fraud risk reporting in a regulated environment What You ll Get A chance to be part of India s largest digital lending story Fast-paced, high-impact role in a leading fintech organization Opportunity to create tangible value for millions of users and merchants A collaborative, meritocratic culture that rewards performance Competitive compensation and career growth potential Join us on our mission to redefine financial inclusion in India. Be a part of something transformative. Be a part of Paytm. Qualification : Bachelors degree in Data Analytics, Risk Management, Statistics, or a related field

Job Title: Service Delivery - Project Manager Location: Noida, India Experience: 12+ years Education: Bachelor s Degree in Computer Science or related field Job Summary We are seeking an experienced Service Delivery Project Manager to act as a trusted advisor for our clients, managing service delivery and ensuring seamless implementation and operational excellence throughout the project lifecycle. You will collaborate closely with internal teams and customers, providing visibility, managing escalations, and driving strategic initiatives aligned with customer goals and SLAs. Key Responsibilities Establish and maintain trusted client advisory relationships at the account level, providing transparency through regular service reviews and reporting. Coordinate closely with internal Umbrella teams to ensure smooth execution of all changes in customer environments, meeting capacity needs and SLAs. Serve as the primary point of contact for customer operational and tactical issue resolution. Drive the change management process for customer environments, ensuring uptime and successful service delivery. Collaborate with application owners to standardize testing, upgrade, and release management processes. Engage directly with customer technical stakeholders to resolve issues and represent the customer s voice internally. Raise awareness of customer-impacting issues within the organization, advocating for prioritization and resolution. Lead customer meetings (onsite or virtual), ensuring effective communication and alignment. Provide oversight during escalations, managing prioritization and customer communication during critical events. Be available outside business hours to coordinate urgent issue resolution as necessary. Work alongside Service Delivery Managers (SDMs) and customers to support strategic initiatives and account visibility. Qualifications & Experience 18+ years in Managed Service Operations with strong experience in design, implementation, consulting, infrastructure, and/or cloud service administration. Proven customer-facing skills with the ability to build trusted relationships and engage senior personnel on incidents, best practices, risk, and compliance. Strong experience in managed service delivery management and consulting for Cloud Service Providers. Expertise in conducting Service Level Reviews, reporting, and service management. Excellent communication and presentation skills, comfortable engaging audiences of varying sizes. Ability to multitask and deliver projects efficiently in a fast-paced environment. Proficient at communicating across diverse internal and external stakeholders. Preferred Skills Experience with cloud service providers and consulting engagements. Familiarity with incident management, escalation handling, and risk mitigation. Strong organizational, leadership, and problem-solving skills. Qualification : Bachelors Degree in Computer Science or related field

Position Summary This role consists of managing the bank relationship of the Allianz Partners legal entities, by selecting the Banks & monitoring their performance, by defining the bank account infrastructure and by ensuring the proper implementation of bank telematics services. Key Result Areas Bank Relationship Management Selection of the banks and other partners, Negotiation and signing of Contracts, Banking Performance Monitoring, Banking Fees Monitoring, Bank Account Infrastructure: Definition of Bank Account Infrastructure for each legal entity, Opening & Closing of Bank Accounts Regular Circularization on bank accounts Bank Telematics management. Definition of telematics services required to perform tasks related to payment/collection, cash management and banking reconciliation. Request of the services to the providers, Telematics Service Performance Monitoring Key Skills Efficiency Strong analytical skills. Ability to synthesize. Ability to consolidate large volume of data into structured and simple outputs. Ability to arbitrate and prioritize. Ability to interact with all levels of the organization. Solutions and results oriented. Openness and flexibility to address challenges from various perspectives in order to find the best possible way to manage the challenge. Accountability Capacity to learn. Ability to undertake initiative. Customer service. Ability to innovate and seek for advances in technology and practices. Communication Excellent written and verbal communication. Networking skills: Ability to liaise with members of other functions. Ability to work and communicate with different cultures, levels and organizations world-wide. Finance Finance Acumen Treasury Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

Position Summary The Risk Officer for the Global Service Delivery ( GSD ) centre of Allianz Partners will report directly to theGlobal Qualitative Head of Risk of Allianz Partners. The GDSs are fully fledged share services centers serving worldwide operations of Allianz Partners. Allianz Partners provides globally diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. The Risk Officer will have responsibility for the GSDs located in India, Thailand, Mexico and Brazil. They will be responsible for ensuring effective and efficient risk management processes and procedures are implemented and maintained in accordance with the Allianz Partners Global risk management framework as well as regulations in force. They will collaborate closely with first and second line of defense leaders within the GSD or across the company (as required) to ensure timely and transparent identification, assessment and mitigation of risks in the GSD as well as to ensure that the internal control system is effectively integrated within their areas of responsibility. They will provide support for internal control programs and projects designed to identify and manage significant risks related between others to: Operations, Information Technology, Legal, Regulatory and Compliance. The Risk Officer will also contribute to the Allianz Partners Global Risk Programs and, depending on the topic or seniority level of the Risk Officer, lead some of the CoCs. Responsibilities Oversee, coordinate and lead Risk management topics for the GSD, including topics across global locations as required Act as Single Point of Contact for Risk topics within the GSD Develop and maintain a good understanding of the GSD business and liaise closely with management Work with the business and provide risk expertise and consulting for projects and initiatives Support the management, monitoring and reporting business operations risks Conduct risk assessments to determine impacts of risk issues and facilitate appropriate escalation and implementation of the decisions Provide feedback to inquiries relating to risk monitoring actions Support and provide advice during decision-making processes Monitor news around market and evaluate current and potential risk exposure Identification of changing regulations and industry risk trends that may have an enterprise-wide impact Monitor the implementation and effectiveness of risk management activities Participate in the organisation, as well as lead and present topics in the relevant Risk Committee and other meetings as required Facilitate the Risk management process and provision of Risk management delivery support (this includes among others, the Top Risk Assessment and Internal Control Framework) Coordinate the effective implementation and maintaining of a network of Risk and Internal Control coordinators as well as the provision of risk training to the wider business. Promote a positive Risk Culture within the business Stakeholder Engagement Responsibilities: Practice and encourage open and effective communication internally and externally in order to build and nurture effective working relationships Lead an engaged internal control community to build strong partnerships with the business to ensure internal control processes are aligned with business needs and integrated within the organization. Develop and maintain effective working relations with internal and external parties, including but not limited to Top Management, extensive cross-functional interfaces and auditors to ensure the Internal Control Framework remains relevant and effective and provides adequate assurance. Manage and participate in the business meetings initiative with a focus on full coverage across all functions promoting the strategic business partnering ambition of the Risk function Seniority levels: Risk Officer: experience in Risk Management or relevant functions in insurance or services business and Risk Management Skills at ambition for seniority level Qualifications and Experience Required Bachelor s degree in business, finance or related field or equivalent combination of work and education experience. Risk Management or internal control accreditation or Accounting or Auditing qualification Understanding and knowledge of best practices and trends in Enterprise Risk Management and internal control frameworks. Relevant quantitative, Solvency II experience Strong IT user skills, very good user knowledge of Microsoft (Excel, Word, PowerPoint) Fluency in English Risk Management Skills at ambition level GSD Risk Officer in Global Qualitative Risk Management team The Risk Officer for the Global Service Delivery ( GSD ) centre of Allianz Partners will report directly to the Global Qualitative Head of Risk of Allianz Partners.The GDSs are fully fledged share services centers serving worldwide operations of Allianz Partners. Allianz Partners provides globally diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering.The Risk Officer will have responsibility for the GSDs located in India, Thailand or Mexico and they will be responsible for ensuring effective and efficient risk management processes and procedures are implemented and maintained in accordance with the Allianz Partners Global risk management framework as well as regulations in force.They will collaborate closely with first and second line of defense leaders within the GSD or across the company (as required) to ensure timely and transparent identification, assessment and mitigation of risks in the GSD as well as to ensure that the internal control system is effectively integrated within their areas of responsibility.They will provide support for internal control programs and projects designed to identify and manage significant risks related between others to: Operatio...

JOB DETAILS / ROLE PURPOSE: This role consists of managing the Workforce Planning of the Finance Factory, as well as the related costs. This role is part of the People Management department of Performance Steering division, part of the Finance Factory. It implies to guarantee IT tools, develop and maintain internal controls & procedures, monitor performance of the activities in order to ensure the excellence of the operations under responsibility: Strategic Workforce planning, Recruitment and Exit and HR analytics. KEY RESPONSIBILITIES: Strategic Workforce Planning Analyze the current Finance Factory workforce. Conduct skills gap analysis. Conduct HR cost analysis, including salary, training costs, travels & expenses Anticipate future changes and requirements. Develop, implement and monitor an action plan. Recruitment and Exit Ensure replacements and new positions are timely validated. Monitor and communicate the recruitment and exit status. Monitor and report recruitment and exit statistics. Ensure the HR database is always accurate. HR analytics Ensure HR data in SuccessFactors and HR systems are accurate. Monitor and report HR analytics. PROFILE KEY REQUIREMENTS: Qualifications & Experience Strong analytical skills. Ability to synthesize. Ability to consolidate large volume of data into structured and simple outputs. Ability to arbitrate and prioritize. Ability to interact with all levels of the organization. Solutions and results oriented. Openness and flexibility to address challenges from various perspectives in order to find the best possible way to manage the challenge. Initiative: Capacity to learn. Ability to undertake initiative. Customer service: Ability to innovate and seek for advances in technology and practices. Other Skills: Excellent written and verbal communication. Networking skills: Ability to liaise with members of other functions. Ability to work and communicate with different cultures, levels and organizations world-wide. Finance: Finance Acumen HR Acumen Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

Position Summary: This role involves managing the bank relationships of the Allianz Partners legal entities by selecting appropriate banks, monitoring their performance, defining the bank account infrastructure, and ensuring the proper implementation of bank telematics services. Key Result Areas: Bank Relationship Management: Select banks and other partners to maintain strategic relationships. Negotiate and sign contracts with banks and other service providers. Monitor banking performance to ensure efficiency and compliance. Monitor and control banking fees to ensure cost-effectiveness. Bank Account Infrastructure: Define the bank account infrastructure for each legal entity within Allianz Partners. Oversee the opening and closing of bank accounts as required. Regularly circulate information on bank accounts to relevant stakeholders. Bank Telematics Management: Define the telematics services required for payment/collection, cash management, and banking reconciliation tasks. Request telematics services from providers and ensure timely implementation. Monitor the performance of telematics services to ensure alignment with company needs. Key Skills: Efficiency: Strong analytical skills with the ability to synthesize and consolidate large volumes of data into simple and structured outputs. Ability to arbitrate and prioritize tasks effectively. Solutions and results-oriented approach to challenges. Openness and flexibility in addressing challenges from different perspectives to find the best solution. Accountability: Ability to learn and take initiative in new areas. Strong customer service orientation and ability to innovate. A focus on advances in technology and practices to improve processes. Communication: Excellent written and verbal communication skills. Strong networking skills with the ability to liaise with individuals across different functions. Ability to work and communicate with a diverse range of cultures, levels, and organizations worldwide. Finance: Strong financial acumen, especially in treasury management. Knowledge of banking operations, payments, collections, and financial reconciliation. About Allianz Group: Allianz Group is one of the most trusted insurance and asset management companies in the world. We care for our employees, their ambitions, dreams, and challenges, making us a unique employer. Together, we can build an environment where everyone feels empowered and confident to explore, grow, and shape a better future for our customers and the world around us. At Allianz, we believe in a diverse and inclusive workforce. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, regardless of ethnicity, cultural background, age, gender, nationality, religion, disability, or sexual orientation. Great to have you on board. Let's care for tomorrow.

Job Title: AS400 (iSeries) Administrator Job Summary We are looking for an AS400 (iSeries) Administrator to provide L3 support, incident management, and service improvements while ensuring adherence to quality standards, regulatory requirements, and company policies. The role requires working in US time zones, and candidates may be offshore-based or located in Mexico. Key Responsibilities System Administration & Support: Independently resolve tickets and ensure adherence to SLA requirements (volume & time). Provide L3 level support and manage incident & problem resolution. Ensure First Call Resolution (FCR) and minimize rejected resolutions or reopened cases. Service Management & Continuous Improvement: Contribute to Service Improvement Plans and Knowledge Base Management. Participate in proposal creation to drive service enhancements. Support on-call escalations and ensure high customer satisfaction (CSAT). Training & Hiring Contributions: Train new hires and mentor junior analysts. Conduct interviews and participate in hiring drives. Required Skills & Experience Technical Skills: Expertise in AS400 (iSeries) administration. Strong understanding of incident & problem management. Soft Skills: Ability to work independently and resolve escalations efficiently. Strong customer focus with experience in client engagement & CSAT improvement. Excellent communication and mentoring skills.

Job Description: IT Project Manager Preferred Experience: Exposure to US/International Clients (Preferred). Prior experience in Project Coordination or Project Management roles. Key Responsibilities: Manage projects and establish productive, professional, and profitable relationships with key personnel and clients. Coordinate with various departments, including support, service, and technology, to ensure seamless client account management. Oversee client receivables, and plan and execute monthly retention strategies. Document client requests and feedback to ensure timely follow-up and resolution of queries and escalations. Achieve strategic customer objectives and execute account plans defined by company management. Lead solution development efforts to address customer needs while keeping internal teams updated. Maintain a consistent schedule of online meetings to manage performance objectives, and customer expectations, and assess ongoing customer needs. Skills & Qualifications: Excellent written and verbal communication and presentation skills. Ability to engage and generate interest during client interactions (calls & emails). Strong relationship-building skills (internal, external, and cross-cultural). Proficiency in HTML, Java Development, Android, and iOS Development. Ability to maintain a positive and motivational attitude under pressure. Project Management, IT, and Technical skills are preferred. Preferred Location: Noida

Responsibilities: Project Ownership & Delivery: Own the complete delivery of assigned projects, ensuring they meet quality, scope, and timeline requirements. Manage multiple projects with a team size of 5-8 members, overseeing the entire project lifecycle. Track and manage project requirements and ensure successful implementation across different project phases. Stakeholder Management & Risk Analysis: Participate in business meetings with functional and delivery heads. Review contracts, assess risks, and perform risk mitigation exercises. Keep management informed of risks and mitigation strategies throughout the project. Planning & Process Compliance: Develop Software Development Plans, Configuration Management Plans, and Project Plans to guide project execution. Ensure adherence to process and system compliance throughout the project's lifecycle. Escalation & Issue Management: Handle escalations efficiently, whether internal or external, to maintain project timelines and quality. Team Coaching & Mentoring: Provide leadership by coaching and mentoring project team members. Offer necessary support to team members, ensuring that their professional growth is aligned with project goals. Conduct performance appraisals and counseling sessions for team members. Training & Development: Identify training needs (both technical and managerial) within the team. Implement necessary training programs to improve the team s capabilities. Quality Assurance: Ensure that the project complies with Newgen Quality Systems and Procedures to maintain high standards of delivery. Desired Profile: Education & Experience: B.E/B. Tech in Computer Science, Information Technology, or MCA (or an equivalent degree). A M. Tech is preferred. 4-8 years of relevant industry experience with a focus on development projects across various domains. Technical Skills: Proficiency in Core Java, JSP, Servlets, EJB, and Oracle/SQL. Good knowledge of SOAP/REST API, Multithreading, Web Application concepts, programming/logic writing, and data structures. Experience with database concepts, including table management, stored procedures, functions, queries, primary/unique keys, joins, referential integrity, normalization, and performance tuning. Understanding of system integration issues and configurable solution design. Industry Knowledge: Experience in banking retail loans and MSB (Managed Service Business) is an advantage. Project & Stakeholder Management: Ability to gather, analyze, and draw logical conclusions from project data. Strong stakeholder management skills and the ability to balance customer requests with team resources. People Management Skills: Proven ability to manage a team, handle performance and disciplinary issues, and deal with employee grievances. Experience in training, mentoring, motivating, and leading a team to success. Well-versed in attrition management and case handling. Travel Flexibility: Willingness to travel for short-term and long-term assignments within India or internationally, including client sites.

Job Description: We are seeking a dynamic and result-oriented trainee to join our team. The ideal candidate should have 0-1 year of experience, exceptional communication skills, a strong sales orientation, and the ability to thrive in a fast-paced environment. While comprehensive training on product knowledge and sales strategies will be provided, a solid foundation in digital marketing concepts is desirable. Key Responsibilities: Identify and develop new business opportunities in the digital marketing services sector. Build and maintain relationships with potential clients through proactive outreach and networking. Understand client needs and objectives to tailor digital marketing solutions that meet their requirements. Achieve and exceed sales targets through effective lead generation, prospecting, and closing strategies. Collaborate with internal teams to ensure seamless execution and delivery of digital marketing services. Stay updated on industry trends, competitor activities, and market developments to identify opportunities for growth. Requirements: Bachelor's degree in Marketing, Business Administration, or a related field. 0-1 year of experience in sales, preferably in digital marketing or related services. Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Ability to work independently as well as part of a team. Knowledge of digital marketing concepts such as SEO, SEM, social media marketing, etc., is a plus. Willingness to work in US shift timings and from the office in Noida, Sector 63. Benefits: . Opportunity for professional growth and career advancement in a dynamic industry. Collaborative and supportive work environment, certified as the best place to work. Health insurance coverage and other benefits as per company policies. Qualification : Bachelor's degree in Marketing, Business Administration, or a related field.

Job Summary: As a Cloud Architect, you will be responsible for designing, architecting, and implementing solutions using Microsoft Azure services combined with various open-source and enterprise management solutions (such as Backup, Monitoring, Automation, etc.). You will collaborate with clients to define the technical architecture for Public Cloud Platforms (isolated public or hybrid). Additionally, you will support the implementation and consulting efforts for Enterprise Application Infrastructure and performance/availability life cycles. Key Responsibilities: Architecture and Design: Architect and design comprehensive cloud solutions using Microsoft Azure and integrate open-source/enterprise management tools to meet client requirements. Work with clients to define the technical architecture for public cloud platforms, including public isolated or hybrid cloud environments. Cloud Platform Management Solutions: Implement management solutions to support the Public Cloud Platform. Leverage your expertise in system integration, automation, and custom scripting technologies to optimize cloud performance. Scripting and Automation: Utilize scripting technologies (PowerShell, Perl, Shell, VB Scripting, Batch) for automation tasks, system integration, and cloud service orchestration. Server Builds and Maintenance: Oversee the build and configuration of both Windows and Linux servers for cloud solutions. Work on performance and availability lifecycle management of enterprise applications and infrastructure. Networking and Infrastructure: Ensure a strong understanding of cloud networking, virtualization technologies like VMware, and server hardware such as UCS, SUN, DELL, and HP. Integrate and optimize services for infrastructure management and remote management. Security and Compliance: Manage security-related concerns, including load balancers, security certificates, IIS, MS Clustering, and patch management (WSUS). Incident and Ticket Management: Provide support for on-call escalations, performing root cause analysis to resolve issues effectively and within SLA. Ensure timely resolution of tickets, adhering to agreed SLA for ticket volume and response time. Knowledge Base and Training: Maintain and update knowledge base articles, participate in team training, and mentor junior analysts and freshers. Client Relationship Management: Ensure a positive customer experience, aiming for First Call Resolution (FCR) and minimal case reopenings or rejected resolutions. Contribute to customer satisfaction (CSAT) by providing excellent support and resolving issues quickly. Skills and Experience Required: Public Cloud Knowledge: Extensive experience with Public Cloud Platforms (especially MS Azure). MS Azure Expertise: In-depth knowledge of MS Azure services and capabilities. Scripting Skills: Strong proficiency in PowerShell, Perl, Shell, VB Scripting, Batch, and other scripting technologies for automation and system integration. Windows/Linux Server Builds: Solid experience in building and maintaining both Windows and Linux servers in cloud environments. Cloud Networking & VMware: Strong understanding of cloud networking principles and VMware infrastructure (at least version 5.5). Infrastructure Management: Familiarity with UCS infrastructure, hardware from SUN, DELL, HP, and MS clustering. Security & Certificates: Knowledge of load balancing, security certificates, IIS configuration, and patch management (WSUS). ITIL Process: Knowledge of ITIL processes, including ticketing, problem management, change management, and emergency change processes. Client-Facing Experience: Proven ability to work with clients to gather requirements and define solutions, ensuring customer satisfaction and minimal case reopenings. Qualification : Bachelor of Technology

Job Summary: The Specialist in Presales will be responsible for supporting presales activities related to network access control (NAC) solutions. This role requires a strong understanding of NAC technology, its application in securing network environments, and providing pre-sales support to customers. You will also be responsible for managing customer escalations, performing root cause analysis, and delivering solutions that meet service level agreements (SLAs). Additionally, this role involves ensuring high customer satisfaction (CSAT) and contributing to continuous improvements through value-adding activities. Key Responsibilities: Presales Support: Assist in presales activities related to Network Access Control (NAC), helping to understand client requirements, demonstrate solutions, and craft proposals. Escalation Support and Root Cause Analysis: Provide support for on-call escalations, diagnose and resolve issues related to NAC solutions, and conduct root cause analysis of the given problems. Ticket Management: Independently resolve tickets within the agreed SLA for ticket volume and resolution time. Quality and Compliance: Adhere to quality standards, regulatory requirements, and company policies while handling support tickets and presales activities. Knowledge Sharing and Training: Participate in value-adding activities such as updating and managing the knowledge base. Provide training to new employees and coaching to analysts to enhance their skills and productivity. Customer Satisfaction (CSAT): Ensure positive customer experience through First Call Resolution (FCR) and minimize rejected resolutions or reopened cases, thereby improving overall CSAT scores. Required Skills and Qualifications: Technical Expertise: Proficient in Network Access Control (NAC) solutions, with hands-on experience in managing and supporting NAC systems. Problem Solving and Troubleshooting: Strong problem-solving abilities to quickly identify and resolve technical issues related to NAC. Experience with Service-Level Agreements (SLA): Ability to independently handle escalations and resolve issues within the defined SLA. Communication Skills: Strong verbal and written communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders. Knowledge Base and Process Improvement: Knowledge and experience in creating, managing, and updating knowledge bases. Commitment to process improvements through documentation, training, and proactive issue resolution. Team Collaboration and Customer Focus: Experience in working in a collaborative team environment with a customer-centric focus to improve overall service quality. Qualification : Bachelor of Technology

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Production Support Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Responsible for Production Support & Operation of LifeSys Platform Responsible for client communication on critical issues. Participate in monthly governance/operations discussions with stakeholders Responsible for all internal KPI and external client SLA's for operations and Production Support scope Work with support team across regions (US, Canada and India) for resolutions of tickets and identifying permanent fix. Liaise with internal & external clients for weekly, bi-weekly and quarterly meetings / reports Works with internal Admin leadership for peak-season readiness Join weekly CAB meetings to review and approve the changes Join weekly project release meetings to review project elevations planned and arrange appropriate teams for support for post production validations Support sales / CE/CDE s on the upcoming new deals and provide appropriate information on estimation from support perspective. Generate monthly KPI and SLA reports and share with respective client stakeholders Participate in High Severity calls with SMOC and internal teams for logical closure of issues About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Market Manager Location: Noida Experience: 2 4 years About the Role We are looking for a dynamic and results-driven Market Manager to lead business development initiatives in the Hotel and Travel industry. You will be responsible for expanding our supplier network, building long-term partnerships, and driving revenue growth in your assigned region. Key Responsibilities Identify target markets and hotel products that align with our growth strategy. Acquire and onboard new hotel and travel partners to expand our regional footprint. Generate leads, conduct cold calls, and build a strong sales pipeline. Develop and maintain supplier relationships, including contract negotiations and credit arrangements. Train hotel partners on our extranet system and wholesale processes. Conduct site visits, analyze production reports, and provide performance feedback. Collaborate with cross-functional teams on lodging initiatives (e.g., direct connect, corporate travel). Represent the company at industry events, travel shows, and tourism board meetings. Monitor competitive landscape understand pricing, positioning, and technology of key players. Drive supplier engagement by optimizing rates and inventory through our extranet. Regular travel within the region is required. Requirements 2 4 years of experience in Hotel, Travel, or Hospitality industries (Front Desk experience is a plus). Strong sales acumen with a consultative selling approach. Excellent communication, negotiation, and presentation skills. Strong analytical mindset and proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Self-starter with the ability to work independently and thrive in a fast-paced, startup-like environment. Passionate about travel and technology, with a customer-first mindset. Willingness to travel frequently within the assigned market. Preferred Attributes Smart, resourceful, and target-oriented. Positive attitude with strong interpersonal skills. Comfortable working with cross-functional teams and external partners. Experience with CRM systems or booking platforms is a plus. If you're passionate about travel, tech-savvy, and ready to build strong market relationships we want to hear from you!

Technical Architect Location: Noida Experience: 8+ years Role Overview We are looking for a highly skilled and self-motivated Technical Architect to design and lead the implementation of scalable and robust system architectures. You will work closely with delivery teams and customers to ensure technical solutions meet business needs, while driving quality and innovation across projects. Key Responsibilities Develop comprehensive architectural models and collaborate with delivery teams to bring them to life. Identify, assess, and mitigate technical risks throughout the project lifecycle. Lead project meetings with clients, providing technical guidance and aligning solutions with requirements. Design solution architectures that address both functional and non-functional requirements. Get hands-on with critical components, frameworks, and executable architecture to ensure robust implementations. Promote product quality through Agile practices, continuous integration, rigorous code and design reviews, and quality gating. Lead ideation, conceptualization, and prototyping of new product features and solutions. Drive innovation by developing proof of concepts (POCs) and exploring emerging technologies, especially in Cloud computing. Thrive in a dynamic, fast-paced environment with a rapidly growing customer base. Skills & Requirements Bachelor s degree or equivalent in Computer Science or related field. Minimum 8 years of experience in software development and architecture, preferably in enterprise or cloud environments. Proven expertise with Cloud technologies and modern architectural patterns. Strong analytical, organizational, and communication skills. Ability to adapt quickly to new technologies, processes, and organizational structures. Proficient in MS Office tools (Word, Excel, PowerPoint, Outlook). Self-driven, proactive, and able to work independently in a multitasking, fast-paced environment. Professional get-it-done attitude with high ethical standards. If you are passionate about architecture, innovation, and leading technical teams to deliver impactful solutions we d love to hear from you! Qualification : Bachelors degree or equivalent in Computer Science or related field

Assistant Manager Direct Taxation Location: Noida Division: Finance & Accounts Employment Type: Full-time Experience Required: 7 8 Years Position Overview We are looking for an experienced Assistant Manager Direct Taxation to join our team. This role will be responsible for managing monthly direct tax compliance, including international tax matters, and providing support across various direct tax activities within the organization. Key Responsibilities Review withholding tax implications on payments to non-residents. Assist in preparing and depositing quarterly advance tax payments and related tax challans. Support the preparation of Tax Audit schedules and transfer pricing documentation. Assist in the preparation and filing of annual Income Tax returns and other related filings. Prepare submissions and responses for income tax assessments, CIT(A) matters, and other tax-related queries. Collaborate with Statutory and Internal Auditors to provide necessary tax data. Monitor and report on direct tax compliance in monthly MIS. Assist in tax planning and restructuring initiatives, suggesting innovative tax solutions. Review books of accounts for accuracy in TDS deductions and compliance. Oversee monthly TDS compliance, ensuring timely submission of TDS returns. Preferred Educational Qualifications Qualification: B. Com (Hons.) & Chartered Accountant Experience: 5-6 years of hands-on experience in direct tax (including international tax) compliance. Required Skills & Competencies In-depth knowledge of direct tax trends, including international taxation. Strong understanding of accounting systems (preferably S4HANA / SAP ECC) and direct tax compliance. Ability to plan, coordinate, and prioritize tasks effectively. Strong analytical, technical, and interpretational skills. Excellent interpersonal skills and experience in cross-functional team coordination. Experience in representing the company before Income Tax authorities. Familiarity with indirect taxation (preferred). Required Knowledge Proficient in SAP modules and MS Office (Excel, Word). Qualification : B. Com (Hons.) & Chartered Accountant