Experience Jobs in Bengaluru

Associate Principal TA Program Manager Location: Bangalore About Tekion Tekion is transforming the automotive industry with the first cloud-native automotive platform, connecting OEMs, dealerships, technology partners, and consumers. Through ARC, AEC, and APC, we deliver seamless, AI-driven digital experiences for the automotive ecosystem. Tekion employs ~3,000 people across North America, Asia, and Europe and is committed to innovation, inclusion, and a high-performance culture. Role Overview As Associate Principal TA Program Manager, you will architect, execute, and evolve global talent acquisition programs that set Tekion apart as an employer of choice. You will design transformative candidate experiences, manage referral and diversity initiatives, lead campus hiring strategies, and leverage AI and automation to streamline TA operations. This is a high-impact, globally visible role where your work directly shapes Tekion s talent brand and hiring excellence. Key Responsibilities Candidate & Employee Experience Deliver a seamless, engaging experience for all candidates and employee referrals. Gather feedback to continuously improve the hiring journey. Maintain accurate candidate data through system-level validations. AI-Driven Talent Acquisition Lead adoption of AI-powered tools and automation to improve speed, personalization, and efficiency. Pilot and scale data-driven hiring solutions in collaboration with tech teams. Process Improvement & Issue Management Identify gaps in TA workflows and ensure smooth, efficient operations. Manage escalations, prioritize issues, and resolve TA-related challenges. Communication & Standardization Design and implement standardized communication templates for scheduling, offers, and feedback. Maintain TA guides, interview kits, and resources for consistency across regions. Strategic Programs & Initiatives Lead global TA programs including referral contests, ambassador programs, and training initiatives. Develop and execute diversity networking, leadership events, and inclusive hiring campaigns. Drive Talent Branding campaigns to strengthen Tekion s employer reputation. Campus Hiring & Early Talent Programs Build immersive, relationship-driven university recruiting programs. Collaborate with campus leads to attract top early-career talent. Execute high-impact 6-month internship programs for early leadership development. Playbook & Process Optimization Govern and continuously improve the TA Playbook with templates, guides, and workflows. Implement automation and bots to maximize efficiency and scalability. Recruiter Enablement & Training Design and deliver structured recruiter training on interviews, negotiation, and candidate engagement. Lead TA certification initiatives and maintain a continuous learning calendar. Reporting, Insights & Continuous Improvement Automate dashboards, scorecards, and KPI reports to provide real-time insights. Track Candidate NPS and use insights to enhance experience across the TA lifecycle. Qualifications Master s degree with 8+ years of measurable impact in TA program leadership in tech-driven organizations, or Bachelor s degree with 12+ years experience. Proven experience architecting and scaling global campus, referral, boomerang, and diversity TA programs. Strong expertise in process improvement, TA workflow optimization, and issue management. Hands-on experience with AI, automation, and modern ATS/HRIS tools (Greenhouse preferred). Track record in communication standardization, playbook creation, and recruiter enablement. Skilled in leveraging data and NPS insights to improve TA outcomes. Excellent stakeholder management, project leadership, and communication skills. Strong drive to innovate, lead change, and create remarkable candidate experiences. Competitive rewards & equity aligned with Radford standards A culture of empowerment, learning, and inclusivity High visibility and impact for your work on a global stage

Talent Acquisition Partner Location: Bengaluru Work Type: Full-Time About Locus Locus is a battle-tested, agentic Transportation Management System powering all-mile, all-channel logistics across 30+ countries and 350+ deployments. Our platform unifies orders, capacity, and carrier networks into a single living plan aligning planning, execution, and settlement so promises become proof. In 2025, Locus joined the Ingka Group (IKEA Retail), combining startup agility with the scale and stability of a global enterprise while continuing to operate independently. Our Global Footprint Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together 170+ engineers, designers, and problem-solvers united by a shared mission to reinvent how the world moves goods. What We Value Global in mindset: Curious about diverse markets and ideas Driven: Energized by complex challenges Thoughtful: Analytical, creative, and intentional Adaptive: Decisive in fast-moving environments Exact in craft: Detail-oriented and committed to excellence Role Overview As a Talent Acquisition Partner at Locus, you won t just fill roles you ll help build the teams that shape our technology and culture. You ll own end-to-end hiring across critical roles and continuously experiment with sourcing strategies to strengthen Locus s employer brand in the tech ecosystem. What You ll Do Full-Cycle Hiring: Own recruitment for tech roles across Engineering, Product, Data, and related functions. Innovative Sourcing: Design strategies beyond traditional channels, leveraging communities, referrals, and creative outreach. Stakeholder Partnership: Partner closely with hiring managers to define clear hiring criteria and team needs. Candidate Experience: Deliver a seamless, human, and transparent experience for all candidates. Data & Branding: Experiment with new campaigns to increase brand visibility and analyze metrics to improve hiring quality. What You Bring 3 6 years of experience in tech hiring, preferably in a product startup or high-growth environment. Sourcing Instincts: Creativity in identifying and engaging passive talent. Storytelling: Excellent communication skills to sell a vision, not just a role. Technical Tools: Hands-on experience with ATS tools (Freshteam experience is a plus). Adaptability: High ownership and the ability to thrive in a fast-paced environment. Why You ll Love It Here You will play a direct role in shaping the future of Locus by hiring mission-critical talent within a flat structure that values autonomy, experimentation, and speed.

Senior Product Manager Location: Bengaluru Department: Product Product Employment Type: Full-Time About Dozee Dozee Health AI is India s leading provider of AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). With a mission to save lives through connected healthcare, Dozee s solutions continuously monitor patients, offering early warnings of clinical deterioration to enable timely interventions. Trusted by hospitals in India, the USA, and Africa, Dozee is transforming patient safety and care, improving outcomes, and reducing healthcare costs. Role Overview As a Senior Product Manager, you will lead the product roadmap and strategy for Dozee s portfolio, including both devices and software applications. You will be responsible for driving product innovation, defining solutions, and ensuring the delivery of products that meet customer needs. This role involves deep cross-functional collaboration to drive successful product launches and customer satisfaction. Key Responsibilities Product Strategy & Roadmap Own and lead the product roadmap, balancing short-term goals with long-term vision. Champion the voice of the customer by deeply understanding their needs and pain points. Work with design/UX teams to define solutions, user interfaces, and workflows that enhance the user experience. Product Development & Execution Translate customer requirements into detailed product specifications. Collaborate with engineering teams to ensure timely delivery of high-quality products. Define and monitor business metrics and OKRs to track success and impact. Cross-Functional Collaboration Align product strategy with business objectives alongside sales, marketing, and service teams. Drive customer success through seamless product experiences and support strategies. Assist in creating marketing materials, including product demos and documentation. Market Research & Competitive Analysis Evaluate market opportunities and perform competitive analysis to identify growth areas. Conduct research to ensure products are differentiated and aligned with global customer demands. Team Leadership & Mentorship Lead and mentor a team of Product Managers, providing guidance, coaching, and support for professional growth. Requirements Experience & Qualifications 5-7 years of experience in Product Management, preferably in healthcare or technology sectors. Proven experience in launching and scaling B2B products. Strong communication skills and the ability to influence cross-functional teams. Experience leading and developing teams to deliver successful outcomes. Skills Ability to think strategically and tactically. Data-driven decision-making with a focus on actionable insights. Expertise in product management tools such as JIRA and Asana. Familiarity with Business Intelligence (BI) tools is a plus. Why Join Dozee Pioneer AI-powered solutions that are saving lives and transforming healthcare. Lead strategy alongside industry experts in a fast-paced, innovative environment. Collaborate with top healthcare providers on a global scale.

Talent Acquisition Partner Sales & Pre-Sales Location: Bangalore Job Category: Talent Acquisition Job Schedule: Full-Time Role Overview We are seeking an experienced Talent Acquisition Partner to manage high-volume and critical hiring for Sales and Pre-Sales Engineer roles. The ideal candidate is a proactive recruiter with deep knowledge of the competitive sales talent market, capable of building and managing a strong candidate pipeline from scratch within tight timelines. Key Responsibilities End-to-End Recruitment: Own the full lifecycle for Sales and Pre-Sales roles, including screening, coordination, and offer negotiation. Sourcing Strategy: Proactively source candidates through networking, referrals, events, and direct outreach. Stakeholder Partnership: Partner closely with hiring managers to provide pipeline insights, hiring recommendations, and regular updates. Candidate Experience: Ensure a professional and positive experience for all candidates throughout the process. Compliance: Maintain high standards of ATS documentation and process compliance. Required Skills & Experience Professional Background: 7 10 years of hands-on experience recruiting Sales and Pre-Sales Engineer talent. Stakeholder Management: Proven ability to influence hiring managers and manage expectations in fast-paced environments. Operational Excellence: High attention to detail with the ability to prioritize urgent business needs. Communication: Excellent verbal and written skills with a focus on diplomacy and professionalism. Tools: Proficient with Applicant Tracking Systems (ATS) and modern recruitment tools. Contract Details Duration: 6 months (extendable based on performance and business needs). Availability: Immediate or short notice preferred.

Director Customer Success & Support Location: Bangalore | Employment Type: Full-Time | Experience: 15+ Years About SecPod SecPod is a leading cybersecurity technology company dedicated to preventing cyberattacks through proactive security. Our core offering, the Saner Platform, helps organizations establish a strong security posture through preventive, automated, and intelligent cybersecurity solutions. Role Summary The Director of Customer Success & Support will own the post-sales customer journey, including onboarding, technical adoption, value realization, and retention. This role requires a technically strong leader with deep experience in cybersecurity or enterprise security SaaS products to lead CSMs, Onboarding Specialists, and Support Engineers. Key Responsibilities Customer Onboarding & Time-to-Value Lead onboarding programs for both Cloud/SaaS and On-Prem deployments. Standardize deployment and configuration procedures for rapid time-to-value. Collaborate with Product and Engineering to enhance the user onboarding experience. Technical Support & Escalation Management Lead Saner Platform Support operations and own critical KPIs: FRT, MTTR, CSAT, and backlog. Oversee Root-Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). Manage 24x7 support coverage and track feature requests and bugs with Product Management. Customer Success & Value Realization Own customer retention, renewal, and expansion outcomes. Develop success playbooks and adoption frameworks aligned with client security objectives. Conduct Executive Business Reviews (EBRs) and implement proactive churn recovery strategies. Team Leadership Scale and mentor a high-performance organization focused on customer empathy and accountability. Drive continuous upskilling in cybersecurity and SecPod product architecture. Required Experience & Skills Experience: 15+ years in Customer Success or Technical Support for cybersecurity/enterprise SaaS. Technical Proficiency: Strong knowledge of IT infrastructure, endpoint security, and Linux/Unix/Windows/Mac systems. Systems Knowledge: Experience with Zendesk, HubSpot, and Salesforce. Bonus Skills: Scripting (PowerShell/Python) and cybersecurity certifications. Education: BE / MCA or equivalent technical degree. Qualification : BE / MCA or equivalent technical degree

Product Manager Payments Location: Bengaluru Work Type: Full Time Experience: 2 6 years About Tazapay Tazapay is a leading fintech platform for cross-border businesses. We provide local and global collections, holding, and payouts across multiple markets. As we expand into the digital asset ecosystem, we are building comprehensive crypto and stablecoin payment solutions to meet the growing demand for blockchain-based cross-border transactions. About the Team At Tazapay, product development is highly collaborative, involving engineering, design, partnerships, legal, risk, operations, and go-to-market teams. The cross-border payment platform team owns the core features of Tazapay s Payment Platform, including Payins, Payouts, and crypto/stablecoin infrastructure. Role Overview As Product Manager Payments, you will lead the design, development, and launch of global payment rails across both traditional and crypto/stablecoin systems. You will ensure enterprises can successfully build and operate payment operations using Tazapay s platform, bridging fiat and digital asset ecosystems. Key Responsibilities Design and launch crypto/stablecoin payment flows, including digital wallet integrations, stablecoin/blockchain settlements, and multi-chain payment solutions. Drive feature development and market launches for stablecoins like USDC, USDT, and emerging stablecoins across blockchains such as Ethereum, Polygon, and Solana. Collaborate closely with engineering, legal, sales, support, and compliance teams throughout the product lifecycle to deliver seamless payment experiences. Integrate traditional banking rails with crypto payment options, providing merchants with unified access across all payment types. Navigate and ensure compliance with global crypto regulations, working with legal and compliance teams on AML/KYC, licensing, and emerging regulatory requirements. Use a data-driven approach to analyze blockchain transactions, payment metrics, and user behavior to optimize product performance. Who You Are Minimum Requirements 2 6 years of product management experience, with at least 2 years in fast-paced fintech or crypto startups. Hands-on experience with crypto/blockchain integrations, stablecoins, wallet connectivity, smart contracts, or digital asset payment systems. Deep understanding of stablecoin ecosystems (USDC, USDT, DAI, and algorithmic stablecoins) and their underlying mechanisms. Expertise in financial API design with experience in both traditional and blockchain/crypto API integrations. Strong technical understanding of blockchain fundamentals: transaction lifecycles, gas optimization, multi-chain architecture, and consensus mechanisms. Knowledge of crypto compliance requirements and emerging global regulatory frameworks (AML/KYC, licensing, etc.). Analytical mindset with ability to leverage blockchain and payment data to drive product decisions. Preferred Qualifications Degree in Computer Science, Engineering, Finance, or related field, with blockchain coursework or certifications. Proven track record of launching successful crypto/stablecoin payment products or features at scale. Hands-on experience with major blockchain networks, ecosystems, development tools, and integration patterns. Experience collaborating with crypto exchanges, wallet providers, or blockchain infrastructure companies. Qualification : Degree in Computer Science, Engineering, Finance, or related field, with blockchain coursework or certifications

Senior Product Designer Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance. Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels. As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience. As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver. What You ll Be Doing: Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences. Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals. User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems. Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability. Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform. Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation. Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team. What You ll Bring to the Role: 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects. Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions. Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs. Expertise in user-centered design, interaction design, and usability best practices. Experience contributing to or building design systems and scalable UI frameworks. Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design. Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization. Experience conducting user research, analyzing data, and using insights to drive product improvements. A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams. Compensation, Benefits, and Perks: Medical Insurance: Comprehensive coverage, including free online doctor consultations. Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave. Learning & Development: A dedicated fund to support your continuous learning and professional growth. Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits. Cultural Engagement: Fun events to build team culture and foster a strong work environment. How to Apply: To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing: Clear problem definitions based on research. Your creative process for developing solutions. Strong rationale behind design decisions. Polished UI & interaction designs that address defined problems.

Position: Graphic UI Developer Department: Research & Development Reporting To: General Manager Location: Bengaluru Key Responsibilities Design & Development Work closely with a team of developers to create **innovative and intuitive graphic designs** for applications, functions, and brand-relevant design. Utilize graphic design tools to demonstrate R&D projects and bring new design ideas to life. Lead a small team of two developers in building full-fledged application development experiences. Standardize design components across multiple projects and code them for test production and deployment. Design Thinking & Implementation Apply **design thinking** to conceptualize and transfer ideas into images, drawings, or designs for embedded systems. Develop, code, and implement designs into software systems for embedded devices. Manage the entire system lifecycle from requirements design to production and commercial deployment release. Testing & Optimization Design, develop, code, test, and debug system software. Review code and designs to ensure quality and compliance. Analyze and optimize system efficiency, stability, and scalability. Product Integration & Support Integrate and validate new product designs. Support software QA and optimize I/O performance. Provide post-production support and troubleshooting. Assess third-party and open-source software for integration potential. Behavioral Competencies Innovation: Strong ability to adapt innovative design thinking and transfer those ideas into visual and functional components. Team Leadership: Ability to lead a small team effectively while also being hands-on in the development process. Communication: Strong written and spoken communication skills, with the ability to clearly explain complex concepts and designs. Problem Solving: Proactive in identifying issues and solving them with creative, efficient solutions. Skills and Expertise Graphic Design Tools Expertise in **Photoshop, Adobe Illustrator**, or similar graphic design tools. (**Essential**) Programming & Development Strong knowledge of **C, C++ (OOPs concepts), HTML, CSS, and JavaScript**. (**Essential**) Familiarity with **QT, QML, PyQt**. (Good to know) Python programming experience is a plus. (Good to know) 3D Design & Animation Experience with 3D animation tools like **Unity3D, Blender**, etc. (Good to know) Storytelling & Storyboarding Ability to create compelling **storyboards and storytelling** for design concepts. (Good to know) Testing & POC Setup Proficiency in writing test code and setting up **proof-of-concept (POC)** designs with available lab resources. Qualifications Essential: Bachelor's degree in Arts, Mechanical Engineering, Computer Science, Graphics & Animation Design, or equivalent. Experience: 2-4 years of professional experience in **graphic design and development**. Hands-on experience in **UI/UX design**, coding, and the development of graphic-intensive applications. Qualification : Bachelor's degree in Arts, Mechanical Engineering, Computer Science, Graphics & Animation Design, or equivalent

Job Title: Product Manager - Midas Location: Bangalore Department: Product Management Employment Type: Full-Time About FalconX At FalconX, we are a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the cryptocurrency markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges. Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, liquidity, and infrastructure found in conventional financial markets. As a comprehensive solution for digital asset strategies, FalconX enables seamless navigation through the evolving cryptocurrency landscape. The Role We are seeking a Technical Product Manager to focus on the technical and tactical aspects of our electronic trading platform, **Midas**. In this role, you will work closely with internal teams to build and maintain scalable, robust, and high-performance solutions for institutional customers. You will be responsible for managing the infrastructure, app layer, liquidity layer, and client-facing initiatives, ensuring the platform is optimized for reliability, speed, and scale. Key Responsibilities 1. Infrastructure Layer Management: Drive quarterly investments in **latency and reliability improvements** to enhance the core infrastructure of the platform. Ensure improvements in latency lead to measurable throughput gains, reduced slippage, and higher fill rates. Oversee technical enhancements and upgrades to maintain and scale the platform's infrastructure. 2. Application Layer Enhancements: Develop and enhance new order types and algorithms (e.g., Stop Loss, Partial Fills, Icebergs) to meet evolving market needs. Manage tech debt cleanup, including consolidating and updating configurations. Oversee **FIX infrastructure updates** to support new order types, scalability, and more dynamic spreading logic. Improve **API performance**, focusing on reducing outdated and slow API calls to match current scale. 3. Liquidity Layer: Transition away from primitive hedging models by increasing the sophistication of liquidity management. Develop APIs for liquidity providers (LPs) to enhance platform functionality and liquidity management. Build tools to track and report liquidity status and identify potential gaps in liquidity. 4. Client-Facing Initiatives: Collaborate with cross-functional teams to translate client needs into technical features and product requirements as the platform expands into new markets. Work closely with Sales and Revenue teams to ensure alignment of product development with client demands and technical capabilities. Support client onboarding and provide technical insights into the trading system to ensure a seamless user experience. 5. Day-to-Day Operations: Oversee proactive issue identification and resolution during Asia hours, ensuring system uptime and reliability. Track and report trading data and success metrics for product releases, ensuring timely and accurate performance metrics. Support revenue teams in technical conversations and assist in explaining technical challenges and solutions to clients and stakeholders. 6. Product Lifecycle Management: Own the product lifecycle from concept to execution, driving the Objectives and Key Results (OKRs) for Midas and other product initiatives. Write detailed Product Requirements Documents (PRDs) for technical improvements at the infrastructure and application layers. Create testing frameworks and test cases for product releases, ensuring high-quality standards are maintained. 7. Cross-Functional Collaboration: Collaborate with Engineering, Partnerships, Operations, and Compliance teams to capture all technical requirements for successful product launches. Ensure product features are delivered on time and meet the needs of internal stakeholders and customers. Qualifications Experience: 4-7 years of proven experience in technical product management with a focus on API development and management. Minimum 2 years of experience in brokerage, market-making, or institutional trading. Experience working with foreign exchange products or payment solutions is a must. Prior experience in digital assets or cryptocurrency markets is a bonus. Skills: Strong technical background with experience in managing complex trading systems and market infrastructure. Proficient in **API design and development**, with hands-on experience working with low-latency, high-performance systems. Ability to define and prioritize product requirements in collaboration with cross-functional teams. Excellent problem-solving skills, with the ability to navigate technical challenges in a fast-paced, evolving market. Strong knowledge of market-making and liquidity management in institutional environments. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders. Education: Bachelor s or Master s degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Innovative Environment: Work at the intersection of traditional finance and cutting-edge blockchain technology in a fast-paced, high-growth environment. Market Leadership: Play a crucial role in shaping the future of digital asset trading for institutional clients, helping to address key industry challenges. Collaborative Culture: Join a team of highly talented operators, engineers, and product managers working towards a unified mission of revolutionizing the crypto market. Career Growth: Gain exposure to a rapidly expanding industry and access to opportunities for learning and development. If you're passionate about digital assets, excited by technical challenges, and ready to have a direct impact on the future of institutional trading, we want to hear from you! Join us at FalconX to shape the future of the crypto market. Qualification : Bachelors or Ma...

Position: Lead Product Analyst Location: Bengaluru Department: Product Job Type: Full-time Industry: FinTech / Product Analytics About Tide At Tide, we re on a mission to help small and medium enterprises (SMEs) save time and money. We provide them with business accounts, banking services, and a comprehensive suite of connected administrative solutions from invoicing to accounting. Tide is revolutionizing the small business banking market, with over 1.6 million members globally across the UK, India, Germany, and France. We re committed to creating a seamless, data-driven experience for our members through innovative technology and quick, low-fee services. About the Role As a Lead Product Analyst, you ll play a crucial role in shaping and influencing the Acquiring Product strategy, including POS, T2P, and Digital initiatives. You ll leverage your expertise in data analytics to uncover insights that drive merchant growth, optimize pricing, and improve portfolio performance. You will be a hands-on expert who works closely with cross-functional teams in Product, Marketing, Commercial, and Data Science, ensuring data-driven decisions power the product roadmap. This is an exciting opportunity for someone who thrives in a high-impact, high-autonomy environment and can both lead and execute. You ll be responsible for driving multiple initiatives simultaneously, creating clarity from ambiguity, and providing actionable insights that influence strategic decisions. Key Responsibilities Product Strategy Influence: Shape the strategy for Acquiring Products by identifying product and marketing opportunities based on data insights. End-to-End Analytics Projects: Lead analytics projects from beginning to end including problem definition, hypothesis framing, stakeholder alignment, insight delivery, and storytelling. Deep-Dive Analyses: Conduct in-depth analyses of the merchant lifecycle, including acquisition, activation, engagement, retention, pricing sensitivity, and churn triggers to inform product and marketing strategies. KPI Definition & Monitoring: Define and monitor key performance indicators (KPIs) for new product launches and ongoing performance to ensure alignment with impact metrics. Collaboration with Cross-Functional Teams: Partner with Product, Marketing, and Finance teams to uncover growth opportunities, measure performance, and provide data-driven recommendations for product strategy. Advanced Data Analysis: Use SQL and Python to explore large datasets, conduct statistical analyses, build segmentations, and test hypotheses. Innovation & Scalability: Proactively identify new areas for analytics contribution. Introduce fresh ideas, scalable analytical frameworks, and approaches to enhance the overall impact of data insights. Mentorship & Advocacy: Coach other analysts and stakeholders, fostering a culture of data-driven decision-making and elevating the business s analytical maturity. Data Storytelling: Translate complex data into clear, actionable business stories and visualizations using tools like Looker or other BI tools. What We Are Looking For Experience 10+ years of analytics experience, preferably in a high-growth product or SaaS company. Proven track record in product analytics, particularly within the merchant acquiring or digital payments domain. Strong Analytical Skills Expertise in SQL for complex querying and Python for data analysis or prototyping. Strong understanding of merchant lifecycle analytics, including acquisition, activation, engagement, and retention metrics. Strategic & Commercial Mindset Deep understanding of how to use data to optimize pricing, target specific customer segments, and drive product performance. Ability to prioritize initiatives based on business impact and alignment with strategic goals. Influence & Leadership Proven ability to influence senior stakeholders and drive change without direct authority. Comfortable in high-autonomy, high-impact environments, taking the initiative and owning outcomes. Communication Skills Ability to convert complex data into clear, compelling narratives that resonate with both technical and non-technical stakeholders. Proficiency in using BI tools (Looker, Tableau, etc.) to visualize and communicate insights effectively. Self-Motivation A self-starter who can work independently, take initiative, and lead multiple projects simultaneously. What You ll Get In Return Competitive Salary: Competitive compensation and performance-based bonuses. Health Insurance: Self & family health insurance along with OPD benefits. Life & Accident Insurance: Comprehensive protection with term & life insurance. Mental Wellbeing: Access to Plumm, a mental wellbeing platform for therapy sessions and courses. Learning & Development: An annual budget for courses, books, and coaching to help you grow. Stock Options: Equity options that allow you to benefit from Tide s future success. Work From Home Setup: A contribution toward setting up your home office. Time Off: 15 days of privilege leave, 12 days of casual leave, 12 days of sick leave, and 3 paid days off for volunteering or L&D activities. At Tide, we re Member First, Data Driven, and One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We embrace flexible working hours, trust our employees to manage their own schedules, and foster a collaborative, supportive team culture.

Position: Customer Lifecycle Manager Location: Bengaluru Department: Marketing Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is revolutionizing the laundry and dry cleaning industry. We offer fast, reliable service with a 24-hour turnaround, currently operating in 14 global markets. As we expand and grow our dynamic team, we continue to disrupt the industry and deliver exceptional service to our customers worldwide. Role Objective: We are looking for a Customer Lifecycle Manager to drive customer engagement, retention, and long-term value (LTV) in a fast-paced, global environment. This role is crucial in fostering repeat customers on the Laundryheap app and website, utilizing data-driven strategies to enhance customer engagement across various digital channels. The ideal candidate will have a deep understanding of user journeys, retention marketing, and the importance of lifecycle marketing in enhancing customer satisfaction and maximizing customer lifetime value. Your primary objective: How do we make customers place order after order on Laundryheap s app? This will involve leveraging all available resources, including data, tools, cross-functional teams, and marketing channels. Key Responsibilities: Lifecycle Campaign Design & Execution: Define, design, and deploy customer communication journeys aligned with key lifecycle stages, using customer intent signals and lifecycle triggers across multiple channels (SMS, WhatsApp, Email, Push, In-App messaging). The goal is to drive timely actions, leading to habit formation and sustained engagement. Campaign Management: Manage end-to-end campaign setup, including logic, segmentation, creative assets, QA, launch, monitoring, and ongoing optimization. Own campaign design and execution using CRM tools like Braze, defining trigger logic, target audiences, templates, and communication frequency. Performance Analysis & Optimization: Monitor and analyze campaign performance using key platform and channel-specific metrics (e.g., deliverability, conversion rate (CVR), repeat purchase rate, frequency, and LTV). Conduct A/B and multivariate tests to refine messaging, cadence, and channel mix. Localization & Global Collaboration: Ensure all campaigns are localized and relevant to different global markets, working with in-market teams to ensure accurate translations and local insights. Collaborate with Brand, Product, and Customer Research teams to meet campaign goals. Data-Driven Insights & Reporting: Translate customer data and lifecycle metrics into actionable insights for campaign improvement. Leverage data to craft targeted, insight-led campaigns that influence user behavior. Collaboration & Creativity: Work closely with designers and copywriters to create impactful templates that drive customer engagement and conversions. Coordinate with cross-functional teams to ensure a seamless customer experience. Must-Have Experience & Skills: Experience: 3 5 years of hands-on customer lifecycle management experience, preferably in E-commerce or on-demand web and app-based businesses. CRM & Tools Expertise: Proven experience working with CRM tools and content management systems like Customer.io, Braze, or similar platforms. Analytical Skills: Strong analytical skills with the ability to interpret customer data, identify behavioral patterns, and translate insights into actionable strategies. Technical Knowledge: Understanding of email deliverability, push notifications, in-app messaging, and SMS/WhatsApp performance optimization and best practices. Project Management & Organizational Skills: Excellent project management and organizational skills, with the ability to manage multiple initiatives across global markets in a fast-paced, performance-driven environment. Communication & Copywriting: Strong written communication skills with a customer-first mindset, capable of developing persuasive and engaging messaging. Growth Mindset: Comfortable working in a test-and-learn environment, always striving for optimization and efficiency to improve lifecycle outcomes. Be part of a dynamic and fast-growing team in a globally expanding company. Work on innovative projects that push the boundaries of customer engagement. Competitive compensation and benefits in a high-performance culture. Opportunities for personal and professional growth in an international business.

Position: Customer Support Associate - Escalation Specialist Location: Bengaluru Department: Customer Operations Job Type: Full-Time About Laundryheap: Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry cleaning service. We offer fast and reliable service, collecting, cleaning, and delivering items within 24 hours, making us one of the quickest services in the industry. With our headquarters in the UK and operations in 14 international markets, we are rapidly expanding across Europe, Asia, and North America. As we continue to grow, we are looking for an Escalation Specialist to join our dynamic Customer Operations team in Bengaluru. This is an exciting opportunity to make a real impact by turning challenging customer experiences into positive resolutions. The Role: As part of our Escalations team, you will be the voice that handles escalated or complex customer queries. Your ability to manage customer issues, such as claims and refunds, will play a key role in maintaining customer satisfaction and loyalty. You will work across multiple time zones to support our global customer base. This role requires someone who is energetic, detail-oriented, and adaptable to work in rotating shifts. If you thrive in a fast-paced, customer-centric environment and are ready to take ownership of challenging customer situations, this is the role for you. Key Responsibilities: Investigate & Resolve Complex Queries: Manage escalated customer issues (e.g., claims, refunds), thoroughly investigating and getting to the root cause to reduce future problems. Propose Fair, Customer-Centric Solutions: Utilize creativity and problem-solving skills to offer fair and customer-focused solutions, all while adhering to company policies and processes. Analyze Customer Trends: Share insights and highlight recurring issues or trends to improve overall customer journeys and internal processes. Collaborate Across Teams: Build strong relationships with colleagues across the Operations and wider business teams to ensure consistent service delivery. Deliver Timely Outcomes: Ensure fair and timely outcomes for customers while maintaining Laundryheap s brand reputation. Meet KPIs: Consistently meet and exceed key performance indicators (KPIs) that drive business results and improve customer experience. What We re Looking For: Excellent English Communication Skills: Strong written and spoken communication skills with an ability to interact clearly and professionally with customers. Customer Service Experience: Prior experience in customer service or operations, ideally within e-commerce, consumer services, or fast-paced industries. Confident & Clear Communicator: Ability to handle challenging conversations with customers and write professional, clear, and empathetic responses. Strong Attention to Detail: Ability to focus on quality and speed, ensuring customer queries are resolved effectively. Problem Solver: A proactive approach to solving problems and finding innovative solutions, with a focus on improving processes for the future. Tech-Savvy: Comfortable using various tools and adapting quickly to new systems and processes. Adaptability: Ability to thrive in a dynamic, fast-paced environment and handle multiple tasks simultaneously. Prioritization Skills: Ability to prioritize tasks effectively and manage customer expectations. (Bonus) French Language Skills: Additional proficiency in French would be a plus. Location: Willingness to commute to our Bengaluru office (WeWork location). Global Exposure: Work with a rapidly growing global brand and gain exposure to international markets and complex customer operations. Collaborative Environment: Join a dynamic team where your ideas are valued, and you can actively contribute to how we improve and deliver customer support worldwide. Career Growth: Be part of a fast-growing company where opportunities for learning and professional development are abundant. Make an Impact: Directly contribute to shaping how we support and delight our customers across the world.

Position: Catalog Head Location: Bengaluru Company: Ace Turtle Employment Type: Full-Time About Ace Turtle: Ace Turtle is India s leading tech-native retail company, driving the next phase of transformation in the retail industry. Vertically integrated from design to local manufacturing, marketing, and direct consumer engagement, Ace Turtle leverages proprietary technology and data science to meet the ever-evolving needs of today s consumer. Based in Bengaluru and Singapore, Ace Turtle is the exclusive licensee for iconic global brands such as Lee , Wrangler , Toys R Us , Babies R Us , and Dockers in India and South Asia. Role Overview: As the Catalog Head at Ace Turtle, you will oversee the development, organization, and management of our product catalog, ensuring it aligns with business goals and customer needs. You will work closely with cross-functional teams to maintain an accurate, up-to-date, and engaging catalog that drives sales and enhances the online shopping experience. Key Responsibilities: 1. Catalog Development & Management: Collaborate with product managers, marketing teams, and suppliers to gather comprehensive product data, including specifications, images, and pricing, to build an accurate and dynamic catalog. Regularly update and maintain the catalog, adding new products, removing discontinued items, and ensuring all details such as prices and stock availability are accurate. Ensure the catalog reflects the company s brand identity and product offerings effectively. 2. Data Management & Quality Control: Organize and manage product data, ensuring consistency, accuracy, and integrity across all entries. Handle categorization, tagging, and product attributes, applying best practices in product taxonomy and merchandising techniques. Conduct regular audits to identify and resolve any data discrepancies, ensuring seamless catalog updates. 3. Content Creation & Optimization: Write clear, persuasive, and SEO-optimized product descriptions that highlight key features, benefits, and unique selling points. Optimize product titles, meta tags, and other catalog content elements to enhance search engine visibility and drive conversions. 4. Catalog Presentation & User Experience: Collaborate with design and creative teams to present the catalog in an attractive, intuitive, and user-friendly format. Focus on improving catalog layout, navigation, and visual elements to enhance user experience and drive product discovery. Work with UX/UI teams to ensure an easy and seamless shopping experience, including effective filtering, sorting, and search functionalities. 5. Cross-Functional Collaboration: Partner with internal teams (marketing, sales, e-commerce, procurement) to align catalog strategies with broader business objectives. Collaborate with suppliers and vendors to ensure accurate product listings and timely updates. 6. Performance Analysis & Continuous Improvement: Monitor key performance metrics such as conversion rates, click-through rates, and customer feedback to gauge catalog performance. Use data-driven insights to optimize the catalog s effectiveness and drive improvements in user experience and sales. 7. Project Management: Manage multiple catalog-related projects concurrently, prioritize tasks, and meet deadlines in a fast-paced eCommerce environment. Coordinate with stakeholders to ensure timely execution of catalog updates and improvements. What We re Looking For: Experience: 8+ years of relevant experience in catalog management, product data management, or eCommerce merchandising. eCommerce Expertise: Strong understanding of eCommerce platforms, online retail best practices, and industry trends. Data Management: Proficiency in managing product data in eCommerce platforms or Product Information Management (PIM) systems. Ability to use data analytics tools. Attention to Detail: High level of accuracy in managing product data, ensuring consistency and quality control across the catalog. Communication Skills: Excellent written and verbal communication skills, with the ability to create compelling product descriptions. Analytical Abilities: Strong analytical and problem-solving skills, with the ability to identify opportunities for catalog optimization based on data insights. Technical Proficiency: Familiarity with eCommerce platforms, CMS tools, and digital marketing tools. Basic knowledge of HTML, CSS, or other web development languages is a plus. Project Management: Strong organizational and multitasking skills to manage projects efficiently. Innovative Environment: Be part of a leading tech-native retail company shaping the future of the industry. Growth Opportunities: Work with iconic global brands and contribute to a high-impact, fast-growing business. Collaborative Culture: Join a dynamic, cross-functional team focused on driving results and continuous improvement. Global Reach: Play a pivotal role in managing the product catalog for an internationally recognized portfolio of brands.

Position: Business Manager Online Marketplace Team Location: Bengaluru Employment Type: Full-Time Job Summary: We are looking for a driven, results-oriented Business Manager to join our Online Marketplace team. This role is key to driving online growth, managing brand relationships, and expanding business in a competitive digital marketplace environment. You will take charge of managing key accounts, optimizing product listings, and collaborating with internal teams to ensure the success of our marketplace presence. Your goal will be to meet business targets, build strong partner relationships, and contribute to the ongoing growth of our online business. Key Responsibilities: 1. Online Growth & Strategy: Develop and execute strategies to drive sustainable growth across various online marketplaces (e.g., Amazon, Myntra, etc.). Identify and capitalize on growth opportunities by optimizing product listings, creating tailored content strategies, and launching marketplace-specific promotions. Stay on top of emerging marketplace trends, monitor competitor activity, and leverage data to continuously refine and improve strategies. 2. Account Management: Manage and nurture relationships with key channel partners to ensure high satisfaction, loyalty, and growth. Collaborate closely with partners to optimize product representation, enhance marketing efforts, and target the right customer segments. Provide ongoing support to resolve issues, track performance, and maximize opportunities for success on the platform. 3. Business Growth: Lead initiatives to drive business expansion with both existing and new brands. Set, track, and meet key performance indicators (KPIs), focusing on revenue growth, market share expansion, and meeting sales objectives. Work proactively to identify and implement strategies that align with business and brand goals. 4. Cross-functional Collaboration: Act as the primary liaison between the online marketplace team and internal departments, ensuring alignment of goals and strategies. Collaborate with teams across marketing, product, and logistics to ensure smooth execution of campaigns, product listings, and order fulfillment. Cultivate strong relationships with external channel partners, creating a seamless experience and fostering long-term collaboration. 5. Performance Monitoring & Reporting: Regularly monitor the performance of products and brands on the marketplace, analyzing metrics and trends to identify areas for optimization. Provide comprehensive reports and actionable insights to senior management on performance, opportunities, and any challenges encountered. Adjust strategies based on data insights to continually meet sales targets and business objectives. Required Skills & Qualifications: Education: Bachelor's degree in Business, Marketing, or a related field (MBA is a plus). Experience: 4 6 years of experience in business management, account management, or eCommerce, with a strong focus on online marketplaces. Proven success in driving growth and meeting targets in competitive online environments. Strong understanding of eCommerce dynamics and digital marketing strategies, particularly within popular online marketplaces like Amazon, Myntra, etc. Excellent communication skills, with the ability to effectively interact with internal teams, external partners, and stakeholders. Analytical skills to interpret data, derive actionable insights, and drive performance improvements. Ability to juggle multiple projects and deadlines in a fast-paced, results-driven environment. Strong negotiation and problem-solving skills, with the ability to navigate challenges in marketplace management. Preferred Qualifications: Experience working with large-scale e-commerce platforms and managing brand partnerships. Familiarity with marketplace management tools, performance analytics platforms, and content optimization tools. Qualification : Bachelor's degree in Business, Marketing, or a related field (MBA is a plus)

Sales HR Business Partner (HRBP) Location: Bengaluru Work Type: Full-Time Ninjacart Pioneer. Challenge Yourself. Create Better Lives. At Ninjacart, we re building India s largest and most trusted agritech ecosystem revolutionizing how food and agri supply chains operate. Through technology, innovation, and collaboration, we empower farmers, traders, and retailers to grow sustainably while improving the lives of millions across the agri value chain. From Ninjacart for retailers to Ninja Mandi, Ninja Global, Ninja Kirana, and Ninja Kisaan, our platforms serve the unique needs of every agri stakeholder. Backed by global investors such as Accel, Tiger Global, Flipkart, Walmart, Qualcomm Ventures, and Nandan Nilekani, we are on a mission to build the most inclusive, efficient, and trusted AgriTrade Network in the world. About the Role As a Sales HR Business Partner (HRBP), you ll work closely with our dynamic sales teams to align people strategy with business goals. You will drive engagement, strengthen culture, support capability building, and ensure smooth HR operations acting as a trusted advisor to both leaders and employees. Key Responsibilities Partner with the Sales leadership team to design and execute HR strategies that enhance business performance. Foster a positive, engaging, and high-performance culture by implementing employee engagement initiatives. Communicate and ensure adherence to HR policies, procedures, and compliance requirements. Maintain and update accurate employee records and support payroll and HR operations. Identify training needs and coordinate relevant learning and development programs. Track and analyze HR metrics such as attrition, engagement, and performance trends to inform business decisions. Support performance management, talent reviews, and career development discussions. Serve as a bridge between employees and management, driving transparency, trust, and alignment with organizational goals. Bachelor s degree in Human Resources, Business Administration, or a related field (Master s degree or HR certification is a plus). 1 3 years of experience as an HR Business Partner, preferably supporting sales or field teams. Strong understanding of HR processes, employee engagement, and talent development. Excellent interpersonal, communication, and relationship-building skills across all organizational levels. A proactive, adaptable, and collaborative mindset someone who thrives in a fast-paced, evolving environment. At Ninjacart, you ll find purpose in every project and passion in every team. You ll be part of a company that values innovation, impact, and inclusion where every Ninja contributes to creating better lives across India s agri landscape. Become a Ninja. Transform the AgriFuture. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field

Enterprise Customer Success Manager Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations including 98% of the Fortune 500 to build, test, and manage APIs efficiently. Headquartered in San Francisco, with offices in Boston, New York, and Bengaluru (where Postman was founded), we re backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. We re building an API-first world, simplifying every step of the API lifecycle through innovation, collaboration, and user empowerment. The Opportunity As an Enterprise Customer Success Manager (CSM), you will act as a strategic advisor to a portfolio of large enterprise customers, driving value realization, adoption, and growth. You ll own the post-sales relationship end-to-end from onboarding to expansion working cross-functionally with Sales, Product, and Engineering teams to ensure a best-in-class customer experience. This is a high-impact role where you ll help customers achieve business outcomes through Postman s platform while contributing directly to company success metrics. Key Responsibilities Customer Success Planning: Develop tailored success plans aligned with each customer s goals and API strategy. Onboarding & Enablement: Lead smooth onboarding, technical setup, and product adoption journeys. Consultative Partnership: Advise customers on best practices for API management, integrations, and collaboration using Postman. Impact Reviews: Conduct business reviews showcasing ROI, usage insights, and growth opportunities. Stakeholder Engagement: Build trusted relationships across customer organizations from developers to the C-suite. Customer Advocacy: Capture success stories and case studies to highlight customer value and drive advocacy. Revenue Influence: Identify and drive expansion opportunities to contribute to Net and Gross Retention goals. Feedback & Insights: Provide actionable customer feedback to shape Postman s product roadmap and strategy. Success Metrics Gross Retention Rate (GRR) Net Retention Rate (NRR) License Occupation (LO%) and Weekly Collaborating Users (WCU) Monthly Active Users (MAU) Expansion and upsell impact About You 8+ years in enterprise customer success, account management, or consulting preferably in SaaS or developer tools. Strong technical foundation (Bachelor s in Computer Science, Engineering, or related field). Proven success managing executive relationships and driving customer outcomes. Deep understanding of the API lifecycle, developer ecosystems, and DevOps principles. Experience with Postman, Atlassian, GitHub, or AWS tools preferred. Skilled in Gainsight, Salesforce, Gong, and related success tools. Excellent communicator able to translate technical value to business outcomes. Strategic, analytical, and proactive problem-solver who thrives in fast-paced environments. Why Join Postman At Postman, we believe in creating a culture of curiosity, inclusion, and continuous learning. Along with competitive pay and flexible schedules, we offer: Comprehensive medical coverage Flexible PTO and wellness reimbursement Monthly lunch stipend and wellness programs Hybrid work model (3 days a week in-office) Team-building events and a donation-matching program We re building a long-term, inclusive company where everyone can thrive and do their best work. Our Values Curiosity: We explore and innovate fearlessly. Transparency: We communicate openly about wins and challenges alike. Focus: We set clear goals that ladder up to a bold vision. Inclusion: Every voice matters in building what comes next. Excellence: We re dedicated to delivering the best together. Qualification : Bachelors in Computer Science, Engineering, or related field

Position: Customer Experience Training Manager Location: Bengaluru Experience: 4 to 10 years Education: B.Tech / B.E. / MBA Role Overview We are seeking an experienced and passionate Customer Experience Training Manager to lead the delivery of impactful training programs across our dealer network. This role focuses on enhancing customer satisfaction by elevating soft skills, reinforcing Kia values, and closing service delivery gaps through hands-on, on-the-job training (OJT). You will play a key role in shaping the customer journey at the dealership level. Key Responsibilities Training Delivery & Execution Plan and conduct On-the-Job Training (OJT) programs for Sales & Service teams at Kia dealerships. Deliver soft skills and customer etiquette training, including refresher sessions. Conduct need-based training in response to customer complaints or service gaps. Promote and instill Kia values and behaviors across the dealership network. Training Needs Analysis & Planning Assess training needs in collaboration with regional field teams. Identify knowledge and behavior gaps based on customer feedback and operational data. Develop customized training plans to address specific performance issues. Reporting & Performance Tracking Generate and circulate periodic training reports, dealer scorecards, and monthly review templates. Prepare regional review reports, MIS reports, and contribute to the Annual Business Plan. Track and monitor training effectiveness and its impact on customer satisfaction metrics. Cross-functional Coordination Collaborate with regional teams and dealership management to ensure smooth execution of training programs. Escalate and resolve issues in a timely manner to maintain training effectiveness and continuity. Additional Responsibilities Support with ad-hoc initiatives as assigned by the reporting manager. Continuously update content and training delivery methods to align with industry trends and customer expectations. Skills & Competencies Proven experience in training delivery and customer experience management Strong understanding of automobile sales & service processes (experience with dealerships is a plus) Excellent presentation, communication, and interpersonal skills Effective in participant engagement, with strong platform delivery skills Ability to analyze feedback, identify trends, and implement corrective actions Proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools Preferred Background 4 10 years of experience in training, customer experience, or automotive retail operations Prior work with automobile brands or dealerships is highly preferred Be part of a dynamic, forward-thinking organization where customer experience is at the heart of everything we do. Help shape a customer-first culture by empowering dealer teams through effective training and coaching. Apply now to lead the evolution of customer experience across our dealer network. Qualification : B.Tech / B.E. / MBA

Manager Experience Engineering (React) Location: Bengaluru, India Department: Engineering | Front-End (React) Type: Full-Time About the Role As a Manager Experience Engineering, you will lead and mentor cross-functional teams, architect complex front-end applications, and act as a thought leader in front-end technologies. Your expertise in React, modern JavaScript, and UX engineering will be crucial in crafting seamless user experiences for enterprise-grade solutions. You will also collaborate with clients, designers, and internal teams to deliver innovative and scalable front-end architectures. Key Responsibilities Lead, architect, and deliver scalable front-end solutions using React and modern JavaScript. Mentor developers and guide teams on engineering best practices and SA3 methodologies. Collaborate closely with information architects, designers, and backend teams to ensure high usability and performance. Represent Publicis Sapient s thought leadership with clients and manage peer-level relationships. Own the technical roadmap for front-end implementations and manage risk mitigation strategies. Review and ensure compliance with accessibility, performance, and SEO standards. Contribute to front-end development standards and influence continuous technical improvement. Required Skills & Experience 10+ years of experience in software development with a focus on front-end engineering. Bachelor s degree in Computer Science or related field with strong fundamentals in data structures, algorithms, OS, networking, and graphics. Strong command over HTML5, CSS3, and JavaScript (ES6+). Expertise in React and state management using Redux (Thunk/Saga) or MobX. Solid understanding of OOJS and JavaScript design patterns. Experience in monolithic and micro-frontend architectures. Proficiency in frontend build tools: Node.js, Webpack, Grunt, Gulp. Experience with TDD/Unit Testing in JS using Jest, Mocha, Karma, Jasmine, etc. Familiarity with responsive design, CSS frameworks (Bootstrap), and accessibility standards (ARIA). Experience with client-side templating (Handlebars, Mustache). Comfortable with templating languages, SEO best practices, and performance/security tools. Exposure to MV* frameworks like AngularJS, Backbone.js is a plus. Advantageous: Experience integrating with backend technologies (Java, .NET), CMS, and eCommerce platforms. What Sets You Apart Natural leadership and mentoring skills. Strong communication and stakeholder engagement. Passion for emerging tech and continuous learning. Self-motivated, proactive, and detail-oriented. Proven ability to architect clean, scalable solutions. Benefits Comprehensive Health and Wellness coverage Statutory and financial planning benefits Career advancement through continuous learning & upskilling Flexible work arrangements under the Flexi Work Policy Employee Assistance Programs for mental well-being About Publicis Sapient Publicis Sapient is a global digital transformation partner helping established organizations achieve a digitally-enabled future. Combining strategy, consulting, design, and engineering with agile methods, we help clients build the products and experiences their customers truly value. With over 20,000 employees in 53 offices worldwide, we empower innovation at scale. Qualification : Bachelors degree in Computer Science or related field with strong fundamentals in data structures, algorithms, OS, networking, and graphics.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Assistant Manager - Experience Location: Bangalore, Karnataka | Fulfilment & Experience About the Team As a part of the Fulfillment and Experience (F&E) team at Meesho, you will be at the forefront of using data to drive exceptional experiences for our Suppliers and Users. Our team is pivotal in solving complex, industry-defining problems at scale, making an impact on overall Supplier & User experience. About the Role In this role, you will primarily focus on leveraging data analytics to enhance user experiences across our platform. You will identify key challenges, devise data-driven solutions, and lead the implementation of these strategies to improve operational and experience metrics and work closely with multiple Stakeholders. You will be leveraging data to share the insights on next steps to achieve long term & short term vision. What you will do: Problem Identification & Prioritization: Analyze large datasets to identify trends, patterns, and outliers that drive actionable insights for improving customer and seller experiences. Instrumentation Dashboard: Implement alert systems within dashboards to notify stakeholders of critical issues or emerging trends that require immediate attention. Solution Discovery: Own the responsibility for designing and implementing programs aimed at enhancing user experience metrics like Net Promoter Score (NPS) and other operational metrics. Adoption & Metrics: Define product metrics for your area, and track them continuously. Identify usage patterns and come up with action plans to move metrics in the right direction. Roadmap Creation: Create a product roadmap for your area that has at least a 3-month forward-looking view of key customer/business problems to be solved. What you will need: B.Tech degree from a Premium college. 2 - 4 years of experience, preferably in Strategy & Operations/Management Consulting with a strong analytical focus. Proficiency in SQL for querying relational databases and manipulating large datasets. Hands-on experience with BI and data visualization tools (e.g., Tableau, Power BI, Looker) to create interactive dashboards and reports. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Excellent communication skills with the ability to translate complex data findings into actionable insights and recommendations. About Us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Our people have a lot to say and they've made us the top-rated e-commerce workplace on Glassdoor. Our Mission Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non-monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like Reflections , Listen or Die , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience. Qualification : B.Tech degree from a Premium college.