Faqs Jobs in Pune

Position: Documentation Specialist Location: Pune Job Type: Full-Time Industry: IT Services Experience Required: 1 3 Years Position Overview We are looking for a detail-oriented and tech-savvy Documentation Specialist to join our team in Pune. In this role, you will be responsible for creating, maintaining, and updating clear and user-friendly documentation that supports the use of our products and solutions. You ll work closely with developers, testers, and product managers to ensure our documentation is accurate, accessible, and aligned with business goals. Key Responsibilities Create and maintain a variety of documentation including user manuals, API guides, troubleshooting documents, release notes, FAQs, and online help content. Collaborate with cross-functional teams (developers, testers, product managers) to gather technical content and ensure information accuracy. Translate complex technical concepts into clear, concise, and user-friendly content for both technical and non-technical audiences. Maintain consistency in tone, style, and terminology across all documentation assets. Develop supporting visual content such as diagrams, flowcharts, and presentations. Ensure documentation is updated with every product release. Follow and implement best practices for documentation usability, structure, and accessibility. Requirements Strong written, verbal, and grammatical communication skills. Familiarity with using AI tools to enhance documentation workflows. Proficiency in Google Workspace or Microsoft Office Suite. Strong proofreading and editing skills to ensure high-quality, error-free content. Ability to work independently and collaboratively with a keen eye for detail and organization. Preferred Attributes A natural storyteller who can simplify complex information. Self-motivated and results-oriented with excellent problem-solving skills. Comfortable adapting to changing priorities and managing multiple tasks simultaneously. Experience with documentation or content management tools is a plus. Benefits Comprehensive training and mentorship to accelerate your career growth. Competitive compensation package. Health insurance coverage. A collaborative, inclusive work environment that values innovation and diversity. Opportunities for continuous learning and professional development.

Position Title: Presales Engineer Location: Pune Experience: 5+ years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. Accops provides secure workspace access, virtualization, and Zero Trust-based solutions for modern digital workforces. Role Overview: We are seeking an experienced Presales Engineer to support solution consulting, technical sales engagements, and partner enablement. The ideal candidate should bring strong technical expertise, excellent communication skills, and leadership capabilities to guide customers and partners through the technical evaluation and solution design process. Key Responsibilities: Gain certification in Accops products and maintain up-to-date product knowledge Deliver compelling technical presentations and conduct interactive demos (on-site and remote) Lead and manage pre-sales account teams, ensuring project alignment and timely delivery Engage in solution design, sizing, and deployment planning for Accops and third-party products Prepare comprehensive competitive analysis and technical architecture documents Build and maintain a high standard of pre-sales and post-sales support Contribute to the knowledge base, including articles, tutorials, FAQs, and best practices Manage and respond to customer queries promptly, ensuring high satisfaction Provide technical training to partner sales and presales teams Draft and define the Statement of Work (SoW) for implementation teams Stay updated with market trends, product developments, and competitive offerings Collaborate closely with the Sales Account Manager to map customer needs to the best-fit solution Communicate both technical and business benefits of solutions to varied stakeholders Mandatory Technical Skills: Proven team management experience: mentoring, motivating, and aligning with business goals In-depth technical understanding of: Operating systems: Windows, Linux (Ubuntu, Red Hat, Debian) Networking: DNS, DHCP, routing, VPNs, Active Directory, directory services, SAML, SSL, HTTPS Security technologies: Firewalls, VPN, ZTNA, CASB, SASE, Identity Federation Hands-on knowledge of at least one desktop virtualization platform: Citrix Apps & Desktop, VMware Horizon, Windows Virtual Desktop (WVD), MS RDP Experience in solution architecting and capacity planning Ability to translate customer requirements into solution architectures Strong grasp of real-world product benefits and limitations Good to Have: Presales experience in a startup environment (VDI, VPN, MFA, MDM, Azure, AWS) Prior experience with Accops products Experience in executive-level customer interactions Working knowledge of Windows Server, Windows 10, and RDS licensing Behavioral Competencies: Strong verbal and written communication skills Demonstrated leadership and initiative Clear and structured thinking and problem-solving approach High level of accountability and ownership Proactive and self-motivated with a logical bent of mind Adaptable and able to thrive in dynamic environments Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Job Title: Enablement Specialist Location: Pune, Maharashtra, India Travel: Up to 10% About BMC At BMC, trust is more than a word it s our way of working. We are an award-winning, inclusive, and dynamic workplace where diversity is celebrated and innovation thrives. Giving back to our communities is part of our culture, and we believe in helping every employee achieve balance, success, and personal growth. Your achievements will be recognized, your voice heard, and your individuality celebrated. We help our customers become Autonomous Digital Enterprises by empowering them with forward-thinking solutions and we never stop innovating. The Opportunity Join our BMC Academy team as an Enablement Specialist, where you'll play a key role in designing, developing, and delivering impactful training and enablement programs for our Customer Success organization. You'll collaborate with cross-functional teams, subject matter experts (SMEs), and stakeholders to build world-class enablement content that empowers teams to drive value and performance across the customer lifecycle. If you're passionate about adult learning, creative content development, and enabling others to succeed this is the role for you. Key Responsibilities Design and develop engaging enablement content such as Instructor-Led Trainings (ILTs), eLearning modules (WBTs), videos, infographics, playbooks, assessments, and more using instructional design best practices. Create training programs around onboarding, product/service offerings, strategic initiatives, and soft skills for Customer Success teams. Ensure consistent tone, messaging, and branding across all enablement materials. Partner with stakeholders, SMEs, and cross-functional teams (Product, Marketing, Sales Enablement) to gather inputs and align on enablement goals. Plan and facilitate live enablement sessions coordinate invites, run dry runs, host kickoff segments, and support participant engagement and Q&A. Use a Learning Management System (LMS) to manage learning content, assign courses and learning paths, and generate reports on participation and completion. What You ll Bring 3 4 years of experience in enablement, instructional design, or learning & development Strong understanding of adult learning principles and instructional design methodologies Experience creating diverse digital learning assets: presentations, videos, infographics, cheat sheets, playbooks, FAQs, and assessments Excellent written and verbal communication skills able to simplify complex topics and confidently present in live or virtual settings Proficiency in tools like MS Office, Canva, Camtasia, Articulate Rise & Storyline, and experience working with LMS platforms Skilled in video editing, content organization, multitasking, and collaborating with SMEs and cross-functional stakeholders A self-starter with a growth mindset, ready to take initiative and adapt to evolving needs Join over 6,000 talented professionals around the globe who are driving innovation Work in a culture that champions authenticity, inclusion, and continuous learning Be part of an organization that recognizes your unique contributions and potential Grow your skills through exposure to leading technologies and global best practices If you re excited about this role and BMC s mission, we encourage you to apply. We welcome diverse perspectives and believe they drive better outcomes for everyone. BMC is an equal opportunity employer committed to building a workplace that reflects the diversity of our communities.

Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe. Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices. Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC). Stay updated with the capabilities of the latest Ansys Electronics product releases. Develop simulation best practices, solutions, and FAQs for the knowledge base. Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Be agile and open to new responsibilities based on the business need. Participate in other strategic team and company initiatives, as needed. Minimum Education/Certification Requirements and Experience Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics. Sound knowledge related to the principles of RF/Microwave or SI/PI. Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity, and willingness for continuous learning. Ability to work independently, as well as with others in a diverse team environment. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills and a sense of urgency. Interest in working with customers. Preferred Qualifications and Skills Master s degree in Electronics, Electronics and Communication Engineering. Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications. Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC. Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc. Willingness to travel (10% of time). At Ansys, We Believe in Innovation and Collaboration At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results.

DESCRIPTION The first point of contact for low to moderately complex customers regarding order entry, order modification, and general inquiries to ensure orders are processed accurately and on time. Key Responsibilities Customer Interaction: Manage a high volume of routine customer communications (via phone and/or email) for order entry and FAQs. Provide first-call resolution for inquiries and transfer unresolved issues to the next level of support. Order Management: Process customer orders within the order management system accurately and within deadlines. Publish order acknowledgments, shipment notifications, tracking details, and invoices. Documentation and Reporting: Compile and distribute export and shipping documents to enable timely processing. Maintain accurate records of all interactions in the appropriate database/system. Prepare and share standard reports with internal teams and customers. Collaboration: Work with higher levels of customer support for resolving complex issues. Communicate with cross-functional teams to ensure seamless order fulfillment. Process Improvement: Identify and suggest opportunities for process enhancements to improve customer satisfaction and efficiency. Support team initiatives to build a more proactive customer support organization. RESPONSIBILITIES Skills and Competencies Core Competencies: Communicates Effectively: Develop and deliver clear, audience-specific communications. Customer Focus: Build strong relationships and deliver customer-centric solutions. Drives Results: Achieve consistent results under challenging circumstances. Self-Development: Seek opportunities for personal and professional growth. Values Differences: Appreciate diverse perspectives and cultures. Role-Specific Competencies: Customer Support: Understand the importance of proactive interactions throughout the order life cycle. Order Life Cycle Knowledge: Demonstrate the end-to-end order process, terminology, and functional collaboration for seamless fulfillment. System Proficiency: Navigate system screens to process orders, modifications, and customer queries efficiently. Order Processing Expertise: Execute steps from order receipt to exception resolution to meet customer requirements. QUALIFICATIONS Qualifications Education, Licenses, Certifications High school diploma or equivalent. Compliance with licensing for export controls or sanctions may be required. Experience Minimal or no prior work experience required. Additional Requirements for Internal Candidates Availability for a 24x7 rotational shift role, primarily working the 5 PM to 2 AM shift.

Generative AI Engineer Location: Pune (Work from Office) Experience: Minimum 2 Years Notice Period: Immediate to 15 Days Preferred Job Overview: We are seeking a highly skilled and innovative Generative AI Engineer to join our dynamic team in Pune. This role requires hands-on expertise in developing, fine-tuning, and deploying advanced AI/ML models, particularly in the domain of Generative AI. If you're passionate about pushing the boundaries of AI technologies and building production-ready solutions, we d love to hear from you. Key Responsibilities: Design, develop, and deploy Generative AI models and real-world AI-driven applications. Work extensively on prompt engineering, model fine-tuning, and optimization for performance and scalability. Collaborate with cross-functional teams including product managers, researchers, and engineers to integrate AI capabilities into business solutions. Stay current with the latest research and advancements in Generative AI, including transformer models, diffusion models, and LLMs. Build tools, scripts, and frameworks to streamline AI workflows including training, evaluation, and deployment. Optimize inference pipelines and manage cloud-based AI services and APIs. Required Skills & Qualifications: 2+ years of experience in AI/ML with at least 1 year of hands-on work in Generative AI. Strong foundation in NLP, deep learning, and transformer architectures (e.g., GPT, BERT, LLaMA). Proficiency in Python and ML frameworks such as PyTorch or TensorFlow. Experience integrating with LLM APIs, vector databases, or cloud-hosted AI models (e.g., OpenAI, Hugging Face, Google Vertex AI). Solid understanding of machine learning pipelines, MLOps, and versioning tools. Excellent analytical, problem-solving, and communication skills. Preferred Qualifications: Experience with LangChain, Retrieval-Augmented Generation (RAG), or vector databases like Pinecone, Weaviate, or FAISS. Prior contributions to open-source AI projects, GitHub portfolios, or published research papers. Familiarity with Stable Diffusion, image generation models, or multi-modal AI. Work with cutting-edge AI technologies and enterprise-scale use cases. Opportunity to drive innovation in one of the fastest-growing AI domains. Collaborative and inclusive workplace focused on learning and growth. If you re ready to bring Generative AI to life in real-world applications, apply now and be part of our AI innovation journey.

VACANCY FOR SALES ENGINEER We are seeking a highly skilled Sales Engineer Who will be responsible for concluding direct sales of Alfa Laval products / Projects and services within a defined area of responsibility ( Pan India). Working with the support of the line manager or another experienced field sales person. About the Company: In Alfa Laval, Every day, we get opportunities to make a positive impact on our colleagues, partners, customers and society. Together, we re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. Please feel free to peruse our website www.alfalaval.com. The position / About the Job: Job Description Key Tasks : Follow established sales processes and guidelines to promote and sell Alfa Laval Projects specific for Oils & Fats System & associated Products and services. Be active in the market and focus on making visits, meetings and interactions with already existing customers, focusing on customer needs understanding and highlighting the value of our Process, products and services. Develop value quotes reflecting the customer needs stressing the unique selling points and follow up. Finalization /Conclusion of order after details techno commercial discussions aligning with Alfa Laval guideline. Travelling and generating leads . Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions. Knowledge: B. Tech Chemical / Oils & Fats Technology are Preferred Skills: 5-10 years in Edible oil Industry and / or Sales experience of Capital goods to Edible oil Industry shall be an advantage. including relevant experience in sales management. Attitude: Structured and systematic approach. Orientation on high quality and standards of work results. Team player with good communication and negotiation skills. Eager to share knowledge and experience with others. Customer-orientation and effective in cooperation. Self-driven and responsible also for others. Flexibility, Ready to Travel in short notice. We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities to mingle and to learn. Your work will have a true impact on Alfa Laval s future success, you will be learning new things every day. Interested? Please apply for the position Note We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Qualification : B. Tech Chemical / Oils & Fats Technology are Preferred