Feedback Handling Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Customer Success Manager L-1 Location: Mumbai Department: Marketing & Sales About the Role Eshopbox is looking for a dynamic and customer-focused Customer Success Manager L-1. At Eshopbox, our success is tied to our customers' success. We need a proactive leader who is passionate about driving customer adoption, satisfaction, and long-term relationships. You will guide customers to achieve their desired outcomes, ensuring retention and identifying opportunities for growth and renewal. Key Responsibilities Ensure smooth onboarding for new customers, helping them get started with the platform. Define and enhance customer journeys, ensuring a seamless and valuable experience. Collect and provide actionable feedback between departments (Sales, Support, Product) to enhance the customer experience. Advocate for and foster a company-wide culture centered around customer success. Showcase newly released features and help customers maximize the value of relevant functionalities. Conduct in-depth analysis of customer operations, offering tailored suggestions for e-commerce strategies. Identify upsell opportunities and ensure timely renewals by maintaining strong relationships. Lead monthly business reviews with customers to track progress and address concerns. Handle customer escalations with urgency and resource mobilization for quick resolution. What You ll Need 3-5 years in a Customer Success role within B2B e-commerce or SaaS industries (preferred). Experience working with C-level executives and understanding their business needs. Strong ability to understand business challenges and effectively communicate solutions. Knowledge of calculating Net Churn and Logo Churn and taking proactive actions. Process-oriented with strong analytical skills to drive improvements. Experience in client onboarding and customer success in a fast-paced environment. Exposure to the e-commerce or internet sector is a plus. Excellent verbal and written communication skills.

Job Title: Senior Director Product Marketing Location: Mumbai Department: Marketing Type: Full-Time About the Role We re looking for a visionary and strategic Senior Director of Product Marketing to lead the positioning, narrative, and go-to-market strategy for our suite of customer engagement solutions. In this leadership role, you ll be at the heart of our product growth engine bridging Product, Sales, Marketing, and Customer Success to deliver compelling messaging, drive product-market fit, and enable high-impact launches. You will lead a high-performing team responsible for crafting differentiated messaging, enabling field success, delivering competitive intelligence, and influencing both the market and the product roadmap. This is an exceptional opportunity for a marketing leader who thrives at the intersection of storytelling, strategy, and execution in a fast-paced, global SaaS environment. Key Responsibilities Product Positioning & Messaging Define and evolve a compelling product narrative aligned with our company s mission and vision. Create differentiated messaging and value propositions tailored for enterprise buyers across verticals (BFSI, eCommerce, OTT, Telecom, etc.). Ensure consistency and clarity across all customer touchpoints website, campaigns, sales collateral, PR, and analyst interactions. Go-to-Market Strategy (GTM) Own the end-to-end GTM strategy for product launches and key initiatives in collaboration with Product, Sales, and Customer Success. Establish GTM metrics, orchestrate cross-functional execution, and iterate based on feedback and performance. Competitive & Market Intelligence Lead market research and competitive analysis to inform positioning, product development, and sales strategies. Develop battle cards, market landscapes, win/loss analysis, and actionable insights to strengthen GTM execution. Sales & Field Enablement Partner closely with Sales to develop impactful sales tools including decks, demos, messaging frameworks, and objection handling content. Design and lead training programs for Sales, BDRs, and channel partners to ensure message alignment and field readiness. Customer & Market Insights Drive customer advocacy initiatives case studies, testimonials, reviews, and reference programs. Facilitate customer advisory boards, surveys, and interviews to uncover needs, validate direction, and capture market trends. Translate insights into strategic recommendations for Product and Marketing. Analyst & Influencer Relations Build and nurture relationships with key industry analysts (e.g., Gartner, Forrester, G2). Manage strategic briefings and secure positioning in relevant industry reports and rankings. Must-Have Qualifications 12+ years of experience in B2B enterprise software marketing, with significant leadership in product marketing. Proven success in launching and scaling enterprise-grade SaaS products. Deep domain expertise in customer engagement, marketing tech, or adjacent SaaS categories. Strong storytelling and messaging skills with executive-level communication and presence. Analytical and data-driven mindset with the ability to translate insights into strategy. Experience building and leading global product marketing teams. MBA from a Tier-1 business school or equivalent leadership experience. Preferred Qualifications Experience working with analyst relations and influencing market perception. Background in hypergrowth, venture-backed SaaS companies is a plus. Familiarity with product-led growth (PLG) and account-based marketing (ABM) strategies. Be part of a patent-backed product portfolio with 11 proprietary technologies delivering real innovation in customer engagement. Play a key role in shaping the future of mobile-first engagement platforms reaching 3+ billion devices and processing 30+ billion events daily. Thrive in a culture of ownership, curiosity, and growth, with global impact. Enjoy comprehensive Full-Spectrum Benefits, support programs, and a work environment designed to help you succeed and grow. Qualification : MBA from a Tier-1 business school or equivalent leadership experience

Automation Engineer (RPA) Experience: 3+ Years Location: Mumbai Employment: Full-Time About Fynd Fynd is India s leading omnichannel platform and a tech pioneer in retail technology, AI, ML, big data, and image editing. We empower over 2,300 brands by providing a unified platform that seamlessly connects online and offline sales, store operations, inventory management, and customer engagement transforming retail experiences across industries. Role Overview We are looking for a skilled Automation Engineer / Implementation Engineer with strong expertise in RPA (UiPath preferred) to design, develop, and deploy workflow automation solutions. The ideal candidate will also leverage AI/ML to optimize processes, working closely with business and IT teams to identify automation opportunities and deliver innovative, efficient solutions that drive operational excellence. Key Responsibilities Collaborate with stakeholders to analyze and document business processes. Identify automation opportunities and integrate AI/ML enhancements where applicable. Design, develop, and maintain RPA workflows using UiPath and similar platforms. Test, debug, and deploy automation and AI/ML solutions ensuring reliability. Integrate automated workflows with existing systems and analytics tools. Provide ongoing support and improvements based on feedback and performance monitoring. Stay updated on RPA, AI, and ML trends, recommending best practices for continuous improvement. Qualifications & Skills Bachelor s degree in Computer Science, IT, Engineering, or related fields. 3+ years of experience in automation engineering or process automation roles. Proficient with RPA tools such as UiPath, Automation Anywhere, etc. Strong programming skills in VB.NET, C#, Python, or similar languages. Familiarity with AI/ML concepts and experience integrating AI/ML into automation workflows. Excellent analytical, problem-solving, and communication skills. Understanding of software development lifecycle and agile methodologies. Experience in system integration is a plus. Preferred RPA certifications. Experience or certifications in AI/ML projects. Background in implementation or consulting roles handling end-to-end automation projects. Growth: Opportunities to learn, innovate, and lead as we expand into new markets and product lines. Flex University: Access to in-house courses and reimbursement for external upskilling programs. Culture: Regular community and team-building events, plus annual celebrations. Wellness: Comprehensive mediclaim covering family, plus access to mental health support for work-life balance. We work from our Mumbai office 5 days a week to foster collaboration and teamwork. Join us to make a real impact in a dynamic, innovative environment! Qualification : Bachelors degree in Computer Science, IT, Engineering, or related fields

Position: Manager Sort Centre Location: Mumbai Department: Operations About the Role: We are looking for a highly organized and performance-driven Sort Centre Manager to oversee and manage daily operations at our warehouse facility. In this role, you will be responsible for leading a team, optimizing warehouse workflows, ensuring operational excellence, and maintaining high levels of customer satisfaction. The ideal candidate has strong experience in logistics or e-commerce, especially in sort centre and automation processes. Key Responsibilities: Supervise, organize, and direct sort centre operations to ensure efficient warehouse functioning with customer satisfaction as the primary goal. Develop and implement systems for inventory management, equipment utilization, product handling, gate processes, and outbound logistics. Monitor daily operations and establish operational goals and performance standards. Lead, train, and mentor warehouse staff to troubleshoot issues and meet both short- and long-term performance targets. Plan and manage resources including workforce, equipment layout, space utilization, and workflow to ensure productivity and quality standards. Maintain safety and legal compliance by enforcing operational policies and procedures. Operational Responsibilities: Oversee key warehouse functions including inventory control, quality assurance, shipping, logistics, and floor productivity. Create and manage team schedules to meet fulfillment demands while maximizing efficiency and minimizing overtime. Conduct regular equipment inspections and coordinate maintenance as needed. Collaborate with warehouse leads to evaluate performance, identify gaps, and implement process improvements. Manage inbound and outbound logistics, coordinating with transport partners to ensure timely and cost-efficient delivery. What You Bring: 5+ years of experience in warehouse operations or logistics management. Prior experience in sort centre operations and familiarity with automation processes. Background in e-commerce or logistics preferred. Strong leadership and team management skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Excellent analytical, organizational, and communication skills. MBA or equivalent degree preferred. Qualification : MBA or equivalent degree preferred

Client Manager Zkraft (Social Media Account Manager) Location: Mumbai Industry: IT Services / Digital Marketing Job Type: Full-time Experience: 1 3 years Who We Are: Zkraft is the digital marketing arm of Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech platform offering digital advertising, identity solutions, and cloud infrastructure. At Zkraft, we specialize in strategy, transformation, media planning & buying, and deliver data-driven, AI-powered campaigns using platforms like Ingenious Plex, Azurite, and Qualispace. We serve sectors such as E-commerce, BFSI, Healthcare, Real Estate, Government, and verticals like Automotive and Entertainment. About the Role: We are looking for a Client Manager (Social Media Account Manager) who is equal parts strategist, communicator, and project coordinator. If you thrive at the intersection of creativity and client relationships, this is your role. What You ll Do: Act as the primary point of contact for client communication and campaign updates. Lead social media strategy and campaign execution, aligning creative work with client goals. Coordinate with internal teams designers, copywriters, media planners to deliver high-impact content. Manage project workflows to ensure on-time delivery of calendars, creatives, and reports. Monitor platform trends, analyze performance metrics, and optimize campaigns accordingly. Present monthly performance reports, with clear insights and actionables. Drive client satisfaction, proactively identify upselling or cross-selling opportunities. Stay up to date on influencer marketing, content trends, and evolving platform features. Requirements: 1 3 years of experience in social media or digital account management. Proficiency in managing platform-specific content across Instagram, LinkedIn, Twitter, Facebook, and YouTube. Experience in a client-facing role, preferably in a digital marketing agency. Creative thinker with an eye for trends and audience engagement. Excellent communication, organization, and presentation skills. Ability to lead content strategies for D2C, lifestyle, fashion, or EV brands. Knowledge of paid media, community management, and reporting dashboards. Exposure to regional/hyperlocal campaigns and global market strategies is a plus. Be part of a rapidly growing, AI-driven digital marketing company. Work with diverse brands across high-impact industries. Collaborate with a creative, fast-paced, and future-focused team. Contribute to campaigns that drive real business outcomes.

Job Title: Critical Project Lead - Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company specializing in technology-enabled Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, Zipgrid has emerged as a market leader, delivering comprehensive solutions to over 550+ housing societies and commercial communities. Our philosophy, Let the experts do the work, underpins a decade of expertise in creating superior community living and working experiences. Role Overview At Zipgrid, every society or commercial complex is treated as a distinct Project. The Critical Projects Lead is entrusted with troubleshooting urgent issues in high-priority projects and managing critical client relationships. This role combines technical expertise with strong client engagement skills to proactively resolve escalations and maintain trust. Reporting directly to the Senior Vice-President FinOps and with a dotted line to the CEO, the Critical Projects Lead is pivotal in maintaining client satisfaction and project success. Qualifications Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance) 5 to 7 years of post-qualification experience, preferably in a Managed Services or consulting environment Key Responsibilities Client Onboarding Lead onboarding for new clients, acting as the primary liaison between delivery teams and clients. Coordinate and delegate tasks effectively across delivery teams during onboarding. Facilitate seamless knowledge transfer between outgoing and incoming service teams to ensure uninterrupted client support. Set clear, realistic expectations for onboarding timelines and challenges, fostering client trust. Collect and analyze client feedback to improve onboarding processes. Managing and Troubleshooting Critical Client Projects Oversee critical client accounts, ensuring timely and budget-compliant project delivery in high-stakes situations. Build and sustain strong relationships with key client decision-makers. Communicate project status clearly to senior management and clients, managing expectations proactively. Develop and implement comprehensive project plans including timelines, milestones, and resource allocation. Identify potential risks early and implement mitigation strategies to prevent escalation. Resolve client escalations promptly and effectively. Track and report project performance metrics to internal and external stakeholders. Requirements and Skills Minimum 5+ years in a client-facing role within managed services, consulting, or similar environments. Solution-oriented mindset with modern managerial skills and creative problem-solving ability. Strong command over finance and accounting concepts with excellent presentation skills. Ability to interpret complex financial data and reporting under India GAAP; proficient with accounting software such as Tally. Working knowledge of Indian tax laws including income tax and GST, along with regulatory compliance. Exceptional communication, interpersonal, and negotiation skills. Proven ability to build and maintain relationships across all client levels. Experience in managing client expectations and handling escalations tactfully. Entrepreneurial mindset coupled with a strong work ethic. Excellent analytical, organizational, and time management capabilities. Ability to work both independently and collaboratively within teams. Zipgrid offers you a dynamic environment to solve challenging problems, build lasting client relationships, and contribute to pioneering technology-driven community management. Qualification : Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance)

Job Title: Associate Customer Experience Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are hiring a Customer Experience Associate to join our dynamic FinTech venture, Salary Finance, part of the Blenheim Chalcot portfolio. In this role, you will be responsible for delivering world-class customer support via email and live chat, ensuring exceptional service and operational efficiency. You will also collaborate with teams in London and India, contributing to building GenAI-enabled, next-gen digital solutions that make a real impact on people s lives. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email, providing accurate and empathetic support. Resolve queries related to loan applications, payments, and account updates while maintaining high customer satisfaction. Clearly explain policies, product features, and service terms to customers. Log and maintain detailed records of all customer interactions in the CRM system. Escalate unresolved or complex issues to the appropriate departments, ensuring timely follow-ups. Troubleshoot basic tech issues (e.g., login errors, upload failures) and report bugs to the tech team. Adhere to GDPR and data privacy regulations while handling customer information. Meet or exceed SLAs and quality benchmarks. Identify recurring issues and share insights with the product and operations teams to enhance service efficiency. Update and contribute to the internal knowledge base and customer FAQs. Actively promote a positive brand image and foster customer retention. Share best practices and contribute to team training initiatives. Stay current with product updates and compliance standards through regular training. Qualifications & Skills: 1 3 years of experience in a customer support or client servicing role (preferred, but not mandatory for exceptional candidates). Strong written and verbal communication skills in English. Familiarity with CRM tools and support platforms (e.g., Zendesk, Freshdesk). Knowledge of FinTech, loan processing, or financial services is a plus. Proactive problem-solving ability with strong attention to detail. Adaptable and comfortable working in a fast-paced, dynamic environment. Stakeholder management experience is a strong plus. About Salary Finance: Salary Finance is a purpose-led FinTech organization that empowers employees to improve their financial health through affordable loans, earned wage access, savings tools, and financial education. Our mission is to help millions of people reduce financial stress and live happier, more productive lives. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder. For over 26 years, we ve built, scaled, and invested in disruptive businesses across FinTech, EdTech, HealthTech, GovTech, and beyond. Our India operations, headquartered in Mumbai, serve as a vital engine for innovation and delivery, enabling the global success of our ventures. What You ll Get: Be part of the world s leading digital venture builder. Opportunity to work with cutting-edge GenAI technologies and international teams. Learning and development opportunities through real-world challenges. Inclusive and open culture we celebrate diversity, merit, and innovation. 24 annual leave days + 10 public holidays. Private medical insurance (for you and your immediate family). Life insurance coverage. Fun, flexible, and cricket-loving workplace we own the Rajasthan Royals IPL team! If you're passionate about delivering excellent customer service and want to grow in a collaborative, purpose-led organization, apply now to join us at the forefront of FinTech innovation.

Job Title: Customer Service Associate Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are seeking a proactive and empathetic Customer Service Associate to join Salary Finance, a fast-growing FinTech venture under the Blenheim Chalcot portfolio. In this role, you will be an integral part of the customer operations team, ensuring prompt, compliant, and high-quality customer interactions via live chat and email. You will be working closely with our teams in India and the UK to provide a seamless customer experience while contributing to the enhancement of internal processes and customer-facing solutions. Key Responsibilities: Handle customer inquiries via live chat and email in a professional and timely manner. Provide support related to loan applications, repayments, account updates, and general queries. Interpret and explain financial products, terms, and policies with clarity and compliance. Maintain accurate records in the CRM system and ensure resolution logs are up to date. Escalate unresolved or complex issues to the appropriate teams and follow up until closure. Troubleshoot basic technical issues (login errors, document uploads) and collaborate with the tech team. Ensure strict compliance with GDPR and data protection standards. Meet service benchmarks aligned with SOPs and SLAs. Identify recurring issues and offer feedback to product and operations teams. Recommend improvements for FAQs and knowledge base articles. Support customer retention by providing exceptional service and building rapport. Share insights and best practices with peers to support continuous team improvement. Participate in regular training on product updates, tools, and compliance protocols. About You: You are a detail-oriented, tech-savvy problem solver with a passion for delivering excellent customer service. You thrive in fast-paced, change-driven environments and are eager to contribute to a mission-driven FinTech. Required Skills: Strong communication skills both written and verbal. High emotional intelligence with a customer-first mindset. Prior experience in a customer/client-facing role. Ability to multitask, stay organized, and meet deadlines. Comfortable with Google Sheets, Excel, and manipulating customer data. A collaborative, empathetic, and solutions-focused attitude. Self-motivated and resilient, even in high-pressure situations. Preferred Skills: Experience in financial services, tech, or employee benefits companies. Familiarity with CRM systems and ticketing platforms (e.g., Zendesk, Freshdesk). Working knowledge of G Suite, Advanced Excel, and basic data analysis. Understanding of TCF, GDPR, CCA, and AML regulations. Education: Minimum: High School Diploma Preferred: Bachelor s Degree in any discipline About Salary Finance: Founded in 2015, Salary Finance is one of the UK s leading FinTech platforms improving employee financial well-being. Our platform supports over 4 million employees across 575 clients, including 20% of the FTSE 100. Backed by Blenheim Chalcot and major financial institutions, we provide salary-linked savings, loans, earned wage access, and financial education all through our digital platform. Our mission is to make employees financially healthier and happier, ultimately boosting productivity and well-being at work. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder, with over 26 years of experience building disruptive businesses in FinTech, EdTech, GovTech, HealthTech, and beyond. With over 4,000 employees across 20+ ventures, our India operation (established in 2014) plays a crucial role in innovation, development, and scaling. What We Offer: Be part of the world s leading digital venture builder. Access to cutting-edge GenAI technologies. Opportunities for continuous learning and personal growth. Fun and open work culture (we own the Rajasthan Royals IPL team!). 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance coverage. Diversity & Inclusion: At Blenheim Chalcot, we value diversity, meritocracy, and innovation. We are committed to creating an inclusive workplace that supports all employees in reaching their full potential. We recruit and develop talent based on skills and passion not background. Apply Today: If you're passionate about delivering high-impact customer experiences and eager to be part of an innovative FinTech journey, we'd love to hear from you.

Job Description Role Purpose: This is a strategic leadership position. Primary responsibility is to lead and grow the NIQ Qualitative business Nationally. The candidate will be responsible for driving profitable growth, including the full P&L of the business, Representing VOC and creating awareness of all your portfolio internally and externally. You will lead the India Qualitative business and team of Qualitative researchers, work closely with the various Business Vertical leaders and set a strategy that focuses on account acquisition retention and growth This role is also accountable for accurately managing an active sales pipeline and coaching the specialty seller team to better results by leveraging multiple sales drivers such as prospecting, campaigns, and other account engagement tools. Working closely with business partners across verticals to understand client challenges and ensuring strong awareness and presence of Qual with these clients. Core Responsibilities Own Qualitative Research revenue and cost OP, driving long term profitable growth. Develop and execute the Qualitative Strategy to grow share. Developing a clear blueprint on where to play and how to play and how to win. Introduce new solutions and thought leadership pieces to the team Develop and drive continuous though leadership agenda and participate in external forums. Craft India client engagement plans alongside the Vertical leaders and Business partners for target client activation at local India level. Develop sales plans and strategies accordingly to achieve sales goals in collaboration with each Vertical leader. Articulating it clearly with the Vertical business partners on opportunities for new client penetration, cross sales and upgrades leveraging the practices - Bring to Life the Go to Market plan review, adjust with vertical leaders as well partnering with Regional Qualitative Practice. Ensuring that your team of Qual researchers have a clear blue print of which accounts to focus and alignment with business partners. Serve as senior leader on Local RFP engagements working across SA&I and NielsenIQ for a unified response and representing the Qualitative research requirements. Develop KPI for the teams that focuses not just on NBD but also on client retention, win back, and larger share of continuous business. Manage sales team pipeline and assist in closing deals through strategic intervention. Set quarterly and annual sales quotas. Provide detailed sales forecasting on a monthly basis. Own client-level annual operational (OP) planning inputs with the team at the account/geo level. Create sales reports and provide feedback to SA&I India leader. Drive sales maintaining a long-term perspective to maximize overall revenue generation while being able to generate short term results. Ensure the team is scoping projects responsibly that meet SAI profitability guidelines. Partner closely with Customer Success Teams and vertical leaders to align on goals and strategy and drive shared accountability for revenue targets. Implement annual pricing increases and influence price-setting for new services. Lead and Advise on RFPs as necessary. Ensure NIQ GDF / SDF fund usage where applicable. Be a NIQ relationship driver. Liaise with local NIQ sales leaders on joint business planning, regional commercial efforts, and SAI product pushes. Voice of client Maintain & develop the commercial relationship to clients. Monitor the market and competitor products and activities and feed the same to India lead as well as regional Qual leader. Review customer activity and anticipate prospecting needs. Establish and maintain senior level key prospect/client relationships. Provide input for product development and prioritizations based on client feedback, RFPs requirements, competition analysis and market trends. Collaborate Practice leaders as well as Regional Vertical leader to capture needs and get early feedback on our mid / long term product roadmaps. Product positioning and awareness Clearly and convincingly articulate Qualitative offerings and unique value proposition, matching them with relevant client business challenges/KPIs. Where necessary adapt Regional Qual sales framework to India, linked to use cases relevant to specific target buyer personas and Verticals. Adopt and adjust Regionally built buyer personas profile and objection handling playbook to India market needs. Generate buyer personas database by verticals and help activate the same with GTM plan along with the Vertical Leaders. Facilitate the creation of client case studies to support product positioning. Lead or support T2T client meetings concerning Qual. Maintain broader Qualitative product/technical knowledge across all SAI tools. Participate in regional boot camps. Plan and Initiate local Bootcamps to train the Business partners. People management Recruit and hire Qual Research staff as the case may be. Motivate the teams to achieve their goals. Mentoring and guiding on winning techniques using your experience. Setting their targets and goals and guiding them on how to meet and exceed their KPI. Work with training team and peers to develop sales training content and protocols. Ensure internal processes are followed, including adherence to tracking customer and transactional information in CRM system and other sales and operational processes. Regular performance reviews with the team. Qualifications Expert in Qualitative Research techniques University degree in Marketing / Economics / Psychology / Sociology or related field a must. Preferred Postgraduate or MBA 15+ years working experience in Market Research - Strong understanding and appreciation of the various MR protocols such as concept testing, product testing, U&A, Segmentation, Profiling studies, BHT and so on. Proven Leader of high performing teams Expertise in (application of) one of NielsenIQ solutions is a plus Strong analytical skills Proven sales acumen Skillsets Strong sense of urgency and accounta...

About Intugine: Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep. Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies. Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs. Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few. Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO. Role: We are looking for an experienced Strategic Account Manager who is an outside the box thinker with proven experience, developing creative solutions. You are a people person, with remarkable communication skills and will be working with our existing clients, building and maintaining long term relations with new accounts. Our right fit would be a fast learner who can learn our products inside-out quickly and someone who will be instrumental in the company s growth. Key Responsibilities: Be the primary point of contact, establish and maintain long term relations with the clients. Prepare long-term and short-term goals and account objectives for the team. Estimate and establish cost parameters, budgets, campaigns, and potential ROI. Supervise account management and strategies. Communicate with major clients on a regular basis, handle complaints and suggest solutions with innovative ideas to meet client needs in a timely and effective manner. Propose pricing models based on customer s needs and product usage. Prepare proposals and detailed costing prior to negotiation with clients. Act as the liaison between clients and internal teams for the constant development of new products. Set up presentations with CXO s to discuss technical solutions. Identify gaps in the overall Business and take new initiatives to bridge those gaps. What you ll need: 2-5 years of client-facing experience. Bachelors/Masters Degree from a Tier-1 Institute. Excellent communication and presentation skills and ability to maintain relations with senior executives from the client s side. Ability to understand and the hunger to learn more about technology-based products. A knack to understand technology-based products and explain it in simple terms. Should be analytical, adept at solving critical problems, and handling & prioritizing multiple tasks. Prior experience in a company based in the logistics industry would be preferred. Perks at Intugine: Comprehensive Health Cover - For you Personal Development Budget- Upskill yourself, we ve got the bill Flexible Working Hours - Set your own work hours Open door policy - No to cubicles. Yes to the Open door policy. Generous Parental Leave - Cause work comes second sometimes Documented Equal Pay Policy - Since we re in 2024! Education Assistance - Let us help you soar to new heights Work Autonomy - Enjoy complete ownership over your work Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness etc. Company Outings - Unwind with teammates. Work can wait. Paid time off - Because your well-being is our priority Qualification : Bachelors/Masters Degree from a Tier-1 Institute.

Position: Analytics Client Service Manager Location: Mumbai Department: Client Coverage Global Client Service Team About the Role We are looking for a seasoned Analytics Client Service Manager to join our Client Coverage team in Mumbai. The Global Client Service team at MSCI consists of experienced financial professionals who provide first-level support to our global client base. This team is responsible for handling a broad range of queries related to methodology, product usage, interpretation, and technical aspects across our analytics and benchmark product suite. The team engages with clients primarily through email and phone and works closely with Sales, Consultants, and internal teams to ensure seamless client engagement and satisfaction. Key Responsibilities Team Leadership and Development Recruit, onboard, and coach team members, equipping them with the skills and product knowledge they need to succeed. Establish clear performance expectations and conduct regular performance evaluations. Foster a culture of collaboration, continuous learning, and positive team dynamics. Client Relationship Management Develop strong, trust-based relationships with clients to understand their evolving needs and business goals. Serve as the escalation point for complex client issues, ensuring swift and effective resolution. Maintain regular communication with clients, providing proactive updates, gathering feedback, and ensuring overall satisfaction. Service Delivery Oversight Manage the delivery of analytics support services, ensuring all client requests are addressed promptly and with the highest quality. Establish and refine standard operating procedures (SOPs) to maintain service consistency. Track and analyze service performance metrics to identify trends, gaps, and areas for improvement. Product Expertise and Knowledge Sharing Ensure the team maintains deep product knowledge, enabling them to confidently advise clients on the optimal use of MSCI s analytics tools. Organize regular training and knowledge-sharing sessions to keep the team up to date. Stay informed on product enhancements and industry trends to ensure the team provides relevant and value-driven support. Reporting and Insights Generate regular performance reports, tracking key service metrics and client satisfaction scores. Provide actionable feedback based on client interactions to internal teams, helping shape product and service improvements. Present insights and strategic recommendations to senior management to continuously enhance the client service function. Strategic Operations and Process Optimization Develop and execute strategic plans aimed at enhancing the client service offering. Identify and implement process improvements to increase efficiency and elevate client experience. Ensure alignment between team objectives, broader MSCI goals, and client needs. Skills and Experience That Drive Success 12+ years of professional experience, including proven experience in client service roles, ideally within analytics or related industries. Excellent English communication skills both written and verbal with the ability to convey complex information clearly and persuasively. Strong presentation and report-writing capabilities. Strong execution skills, with the ability to monitor and manage team performance using reports, dashboards, and other tracking tools. Analytical mindset with strong problem-solving abilities, particularly in numerical analysis using Microsoft Excel. Hands-on experience managing escalations and resolving complex client issues effectively. Demonstrated people management experience, with the ability to lead large teams and oversee service delivery operations. A Bachelor s degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus. About MSCI At MSCI, our mission is to power better investment decisions. With over 50 years of expertise in research, data, and technology, we provide critical decision-support tools to the global investment community. Our innovative, research-enhanced solutions empower clients to understand risk, optimize performance, and build better portfolios. Competitive compensation packages and comprehensive benefits designed to support your financial security, health, and well-being. Flexible work options, advanced technology, and collaborative office environments. A culture that encourages innovation, accountability, and experimentation. A global community of talented colleagues who inspire, support, and collaborate to drive innovation and deliver client value. A structured Global Orientation Program, along with continuous access to learning platforms like Learning@MSCI and LinkedIn Learning Pro, plus tailored development opportunities. Multi-directional career paths, offering both vertical growth and lateral opportunities within MSCI. A commitment to diversity, equity, and inclusion, championed through our Employee Resource Groups including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and the Women s Leadership Forum. At MSCI, you will join a team of curious, innovative, and entrepreneurial minds who are passionate about driving meaningful change in the investment industry. This is where you can push boundaries, challenge yourself, and exceed expectations for yourself, our clients, and our industry. Qualification : A Bachelors degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus.

Job Title: Technical Superintendent (Container/Bulk Carrier) About Us: At BSM, our strength lies in our people a team of over 20,000 seafarers and 2,000 shore-based professionals, operating across 30+ global locations and managing a fleet of 650 vessels. Together, we navigate the seas responsibly, ensuring the safety of our people, our fleet, and the environment. As a family-owned multinational business, we foster a culture of togetherness and continuous learning. With a workforce representing over 80 nationalities, our diversity fuels innovation and sets new standards in the maritime industry. Join us at BSM and become part of a team shaping the future of shipping while facilitating global trade for millions around the world. Job Objective: As a Technical Superintendent, you will be responsible for monitoring and controlling the safe, efficient, and cost-effective technical operation of your assigned vessels. This includes ensuring operational excellence while staying aligned with owner expectations and upholding environmental compliance standards. Key Responsibilities: Oversee the technical performance of assigned vessels, ensuring all equipment and machinery operate effectively. Participate in the creation and execution of maintenance and repair plans, ensuring they align with operational requirements. Monitor vessel certificates to ensure compliance with maritime legislation, safety regulations, and regulatory standards. Manage the planning, execution, and follow-up of dry-docking and major repairs. Conduct vessel visits, audits, and inspections, ensuring thorough planning, implementation, and follow-up to support fleet operational efficiency. Prepare and submit vessel visit reports accurately and promptly to vessel owners. Assess and manage requisition requests from vessels, ensuring timely delivery and quality of spares, stores, and consumables, in line with BSM Procurement Procedures. Ensure all reporting requirements related to incidents, technical updates, maintenance, repairs, operational status, docking, and budget spend are met on time with high-quality reporting standards. Review and provide feedback on senior officers' performance appraisals, ensuring fair evaluations and supporting their career development. Qualifications & Experience: Bachelor s degree in Mechanical Engineering or Marine Engineering. Minimum 3 years of sailing experience as Second Engineer/Chief Engineer on Container Vessels or Bulk Carriers. At least 3 years of shore-based experience as a Technical Superintendent in a ship management or ship-owning company (Container/Bulk). Key Skills: In-depth knowledge of vessel technical operations and voyage regulations. Strong project management capabilities. Excellent negotiation and people management skills. Team-oriented mindset with strong collaboration abilities. Strong organizational skills with attention to detail. Fluent in English with strong communication skills. Proficient in PC applications and technical tools. What We Offer: Clear career development pathways and growth opportunities. Comprehensive technical and soft skills training programs. Health insurance coverage. Annual performance bonuses. A diverse, inclusive, and collaborative work environment. Flexible work arrangements to support work-life balance. Become part of the ever-expanding Schulte Group family! Qualification : Bachelors' degree in Mechanical or Marine Engineering

Event Manager Location: Mumbai Experience Level: 8+ years Job Summary We are seeking a highly organized and creative Event Manager to plan, coordinate, and execute events that align with our organizational goals. This role involves end-to-end event management, from conceptualization to execution, ensuring seamless and memorable experiences. You will collaborate with internal teams, vendors, and stakeholders to manage event logistics, marketing, budgeting, and post-event evaluation. Key Responsibilities Event Planning & Coordination Develop detailed project plans and timelines for events. Work with stakeholders to define event objectives, themes, and budgets. Source and manage venues, suppliers, and vendors. Oversee logistics, including permits, transportation, and accommodations. Ensure events meet compliance, quality, and brand standards. On-Site Event Management Supervise on-site operations to ensure a smooth experience. Coordinate staff, volunteers, and vendors for seamless execution. Troubleshoot and resolve unexpected challenges during events. Budget & Financial Management Prepare and manage event budgets for cost-effectiveness. Negotiate contracts with vendors for the best value. Monitor expenses and report on financial performance. Marketing & Promotion Work with the marketing team to promote events across multiple channels. Develop promotional materials (brochures, social media content, invitations). Track attendance and engagement for post-event analysis. Post-Event Evaluation Analyze event success and collect feedback from participants and stakeholders. Prepare detailed reports and recommend improvements for future events. Qualifications & Skills Education & Experience Bachelor s degree in Event Management, Marketing, Communications, or a related field. 8+ years of proven experience in planning and managing large-scale events. Core Skills Strong organizational, multitasking, and project management abilities. Excellent communication and negotiation skills. Proficiency in event management software & tools. Creativity and problem-solving mindset. Attention to detail and a strong focus on quality. Strong leadership and team coordination skills. Knowledge of current trends in event planning & technology. Additional Requirements Ability to work under pressure and meet tight deadlines. Flexibility to work evenings, weekends, or holidays as required. Willingness to travel for off-site events or vendor meetings. Exciting and diverse event opportunities Collaborative and creative work environment Opportunities for professional growth and leadership Competitive salary and benefits package If you're a dynamic event professional looking to make an impact, we'd love to hear from you! Qualification : Bachelors degree in Event Management, Marketing, Communications, or a related field.

The Market Logistics Specialist is accountable for market logistics activities in market in support of the market logistics vision. They contribute as technical/functional expert providing guidance and support to both colleagues within GSC and stakeholders, internal and (under manager guidance as needed) external. Requires strong understanding of the principles of the discipline and applies these skills and departmental knowledge to achieve assigned work . Begins to apply experimentation and use of new ideas guided by the IMEx eco-system in response to operational issues, opportunities, and / or customer feedback. Contributes to completion of moderately complex projects as project team member. Makes decisions to resolve moderately complex problems with short term impact within work team. Works under general supervision using own judgment where needed. Exercises own judgment leveraging knowledge and experience. Works independently on standard work and with instruction on complex problems. Identifies existing process/capability improvements and raises these referencing the IMEx eco-system framework. They may share or develop innovative, advanced new concepts that improve the department s work processes and capability solutions. Decisions primarily impact own team & department short-term to midterm KPI s and goals. Dock to Stock Responsible for management of customs clearance, processing of incoming and outgoing shipments; prepares product for shipping; maintains records; checks invoices and bills of lading. Responsible for compliance with customs laws and regulations. Oversee the accurate processing of free trade agreements and pursue maximum financial returns whilst navigating local and global limitations. In collaboration with Customs Broker, Logistics Service Provider (LSP), Market Planning Hub, and/or Global Logistics & Network Services (GL&NS); plan, schedule, and route inbound and outbound domestic and international shipments of freight, using knowledge of regulations, customs, tariffs, and company policy. Ensure appropriate use of transport units including trucks, vans, planes, ships, and/or trains to transport finished, and/or semi-finished goods on public or private infrastructure between various locations. Initiates and organizes the movement of product between Pfizer locations for routine deployment (replenishment model) or exception-based Market-To-Market transfers. Collects and receives information that can be used to provide supply insight to stakeholders in Market, in support of our Pfizer purpose and market logistics vision. Manage recovery activities related to stock damages and insurable losses. Partners with Pfizer functions and external partners to drive continuous improvement of logistic operations and customer experience through the IMEx framework. Store & Protect Responsible for storage and protection of finished and semi-finished goods. Collaborate with Customer Supply Chain, Market Planning Hub, Global Logistics & Network Services, and Supply Chain Quality, ensuring first time right inbound supply processing to maximize product availability for the patients we serve. Responsible for safeguarding all inventory including, but not limited to, segregation of duty, material destruction, audits, inventory count & reconciliation, and authority to store and distribute. Responsible to process inventory write-offs in a country regulator and Pfizer compliant way. Monitor material destruction, and actively improve processes to avoid damage, leakage, and obsolescence write-offs. Ensure market inventory expired or short dated is appropriately, securely, compliantly, and expeditiously disposed of on a physical and financial level. Partner with Pfizer functions and external partners to drive continuous improvement of logistic operations and Pfizer s customer experience through the IMEx framework. Ensure optimal inventory to meet financial performance targets considering agreed distributor inventory requirements and revenue operating plans. Coordinate market redressing/relabeling activities. Accountable for the timely inventory removal of approved material destruction requests adhering to local regulations, practices, and Pfizer policy. Last Mile Coordinates the delivery of customer orders, ships, and delivers product to first paying customer locations. Coordinate material movements between dock, warehouse and first paying customer locations. Collaborates with sales, marketing, customer service/trade, customer supply chain, supply chain quality, market planning hub, purchasing, warehouse, and forwarder personnel to ensure appropriate scheduling, procurement, and movement of product. Ensure appropriate use of transport units including trucks, vans, planes, ships, and/or trains to transport finished, and/or semi-finished goods on public or private infrastructure between various locations. Act as Pfizer representative toward the first-paying customer collecting and handling complaints, continuous improvement, and relationship in our quest to deliver industry leading customer experience. Partner with Pfizer functions and external partners to drive continuous improvement of logistic operations and customer experience through the IMEx framework. Sales & Operations Planning Support Customer Supply Chain with information and insights that allows delivery of an effective and valued Sales & Operations Planning cycle. Support as needed the Market Sales & Inventory Planning with MPH, Commercial & Finance to ensure the short-term management of the product life cycle and the balancing of demand and supply. Asset Management Responsible for optimizing all electronic assets (SAP ECC, WMS, IBP, UDH, 3PL interfaces, Supply IQ and others) through master and transactional data management. Responsible for Business Process Management (BPM) applying the IMEx CI Loop, conduct Gemba s to ensure fresh and capable processes to manage activities for self and others. Responsible for Data Management ensuring mas...

Customer-Centric Market Research & Customer Success Internship Location: Mumbai Have you ever wondered what customers truly want and what influences their choice of one brand over another? At ePayLater, we go beyond assumptions. We engage directly with real customers, gather first-hand insights from the market, and convert those insights into meaningful product and business impact. This internship offers a unique opportunity to work at the intersection of fintech, market research, and customer success, giving you direct exposure to retailers, distributors, and small businesses. Your insights will actively contribute to how we build, position, and evolve our products. What You ll Work On Understand Customer Behavior: Analyze merchant needs, payment patterns, and digital credit usage. Identify Market Gaps: Discover unmet needs and areas where current solutions fall short. Competitive Insights: Capture customer perceptions of competitors and identify opportunities for differentiation. Customer Acquisition & Onboarding: Introduce potential customers to ePayLater s offerings and support onboarding. Insight Sharing: Convert on-ground conversations into actionable insights for product, sales, and strategy teams. How You ll Do It Conduct one-on-one field visits with merchants and small businesses. Run quick surveys and in-depth interviews. Map competitor offerings and customer sentiment. Participate in focus group discussions where applicable. Prepare daily reports highlighting insights, challenges, and key learnings. What You ll Gain Hands-on exposure to go-to-market strategy, market research, and sales execution. Deep understanding of customer psychology and B2B decision-making. Opportunity to influence real product and customer experience decisions. Internship certification and performance-based recommendation. A whole new perspective on India s retail ecosystem. B-school students or graduates interested in sales, marketing, market research, or customer strategy. Self-driven individuals comfortable working in dynamic, on-ground environments. Strong communicators who enjoy interacting with people. Curious thinkers who ask the right questions and dig deep for insights.

L3 Support / Software Engineer Location: Mumbai Main Responsibilities: Develop and implement fixes, test, deploy, support, maintain, and enhance applications. Coordinate with developers and business analysts to understand functionalities, resolve issues, and implement necessary changes. Troubleshoot and resolve complex problems and technical issues efficiently. Maintain and manage existing Level 3 support bases. Exhibit strong debugging skills to identify and fix issues promptly. Handle configuration management activities. Manage release and deployment tasks. Track defects and provide timely updates. Participate in planning and reporting activities. Qualifications & Work Experience: Bachelor s degree in Engineering (BE/B.Tech) or MCA. 2 to 4 years of relevant experience. Prior experience in the Insurance domain is mandatory. Technical Skills: Proficient in C#, ASP.NET, MVC 4/5. Strong knowledge of SQL and database concepts. Experience with Web Services: WCF, REST. Hands-on experience with Kendo UI controls, HTML, CSS, jQuery, and JavaScript. Familiarity with Entity Framework 6.0. Personal Skills: Strong teamwork and collaboration abilities. Proactive attitude with a willingness to take initiative. Effective communication skills. Supportive of team members and able to work in a fast-paced environment. Qualification : Bachelors degree in Engineering (BE/B.Tech) or MCA

Job Title: SOC Manager Location: Mumbai Education: Graduate / Post-Graduate Experience: 14 18 years in IT Security / Information Security Certifications Required: CISSP or CISM About the Role We are seeking an experienced and dynamic SOC Manager to lead our Security Operations Center (SOC) and drive our cybersecurity defense strategy. The ideal candidate will have deep expertise in IT security, excellent leadership capabilities, and a proven track record of managing 24/7 SOC operations. In this critical role, you will be responsible for monitoring, detecting, responding to, and preventing cybersecurity threats across the organization. Key Responsibilities Leadership & Team Management: Lead, mentor, and manage the SOC team to ensure high performance and continuous development. Foster a high-performance culture, emphasizing ownership, accountability, and collaboration. Act as the primary escalation point for high-priority security incidents. SOC Operations: Oversee 24/7 security monitoring and real-time threat detection across the organization s infrastructure. Ensure smooth operations of SOC processes and consistent coverage of security monitoring tasks. Incident Management: Direct and coordinate all aspects of the incident response lifecycle identification, containment, investigation, remediation, and recovery. Ensure timely escalation and communication with executive leadership during major incidents. Security Tools & Technologies: Manage and optimize security tools and platforms including SIEM, PAM, firewalls, proxies, endpoint protection, etc. Ensure tools are properly configured and tuned for optimal threat detection and minimal false positives. Threat Intelligence & Analysis: Utilize threat intelligence feeds and platforms to proactively monitor emerging threats. Correlate threat intelligence with internal data to assess risk and recommend defensive strategies. Process Improvement & Automation: Drive continuous improvement and automation of SOC processes using SOAR and related tools. Enhance response efficiency through playbooks, automation scripts, and workflow optimization. Cross-Team Collaboration: Collaborate with IT, Application, and Network teams to ensure unified security efforts and seamless incident resolution. Act as a bridge between technical teams and business stakeholders. Reporting & Metrics: Define and report on key SOC performance metrics (KPIs) such as mean time to detect (MTTD) and mean time to respond (MTTR). Provide executive-level reporting on security incidents, trends, and the overall threat landscape. Compliance & Risk Management: Ensure SOC operations adhere to internal policies and external standards (e.g., ISO 27001, NIST, SEBI regulations). Support audits and compliance initiatives by providing evidence, reports, and expert insights. Security Posture Enhancement: Evaluate and recommend new technologies and methodologies to enhance detection and response capabilities. Contribute to the development and refinement of the organization s cybersecurity strategy. Training & Development: Lead SOC training initiatives to ensure analysts stay updated on the latest threats, tools, and best practices. Foster a learning environment with a focus on upskilling and career development. Key Skills & Competencies Leadership: Proven experience leading SOC or security teams in a fast-paced, mission-critical environment. Communication: Excellent verbal and written communication skills; ability to present to senior leadership and external stakeholders. Analytical Thinking: Strong problem-solving abilities; capable of analyzing complex security incidents and identifying root causes. Time Management: Exceptional organizational and prioritization skills; able to respond rapidly to high-impact incidents. Attention to Detail: Meticulous in investigation, documentation, and reporting. Mandatory Requirements 14 18 years of relevant experience in IT Security or Information Security CISSP or CISM certification (mandatory) Strong background in incident management, SOC tools, and regulatory compliance Hands-on experience in security monitoring, SIEM, SOAR, and threat hunting Be at the forefront of protecting a critical enterprise from evolving cyber threats Lead a talented team and shape the future of cybersecurity operations Exposure to a wide range of advanced tools and technologies Work in a culture that values innovation, accountability, and continuous learning Qualification : Graduate / Post-Graduate

Job Title: Security Automation Engineer Location: Mumbai Education: Graduate / Post-Graduate in Computer Science, Engineering, or a related field Experience: 2 8 years in IT / IT Security (Minimum 2 years in security automation or relevant role) Role Overview We are looking for a Security Automation Engineer with a strong foundation in scripting, system administration, and security tooling. In this role, you'll be responsible for automating key security functions, integrating security tools with enterprise systems, and enabling security visibility across infrastructure through dashboards and reporting. If you re passionate about automating security operations and building scalable security workflows, we want to hear from you. Key Responsibilities Security Tooling Implementation: Evaluate and implement new security tools and technologies aligned with organizational needs. Tool Integration & Automation: Automate security operations by integrating various tools and platforms using APIs, custom scripts, and automation frameworks. Ticketing System Integration: Link security tools with ITSM/ticketing platforms to streamline incident and alert workflows. Dashboard & KPI Automation: Develop scripts/tools for automated generation of security dashboards and KPI reports. CI/CD Security Integration: Collaborate with DevSecOps teams to build and enhance secure CI/CD pipelines, embedding security controls into the SDLC. Internal Enablement & Training: Provide internal training and documentation to help teams safely adopt and manage automation scripts. Cross-Functional Collaboration: Work closely with IT, DevOps, and security teams to ensure effective and secure automation implementations. Required Skills & Experience Technical Skills: Scripting & Automation: Hands-on experience with scripting languages such as PowerShell, Shell, Python, Perl, Ruby, Go, Groovy, and Helm. Tooling & Integration: Experience in automating and integrating tools through REST APIs, CLI, or other interfaces. System Administration: Proficiency in UNIX/Linux environments installation, configuration, and troubleshooting. Networking Fundamentals: Strong understanding of OSI layers, TCP/IP, and general networking concepts. Application Stack Management: Exposure to application servers like Tomcat, JBoss, Apache, NGINX, and Ruby, etc. Programming Background (Basic): Ability to write and understand code for automation and tool integration. Preferred Qualifications Bachelor s or Master s in Computer Science, Information Security, or a related technical field. Prior experience in security automation, DevSecOps, or security operations. Exposure to CI/CD environments and security tooling within development pipelines. Core Competencies Problem-Solving: Ability to break down complex security tasks and automate them efficiently. Collaboration: Strong team player with experience working across departments. Communication: Effective verbal and written skills, especially for internal knowledge sharing. Security Mindset: Proactive approach to improving security posture through automation. Be part of a modern security team driving automation-first security operations. Work with cutting-edge tools and cloud environments. Collaborate with skilled professionals in a cross-functional setup. Opportunity to create impact by improving security visibility and efficiency. Competitive compensation and growth opportunities. Qualification : Graduate / Post-Graduate in Computer Science, Engineering, or a related field

Job Title: Market Development Representative Location: Mumbai Company: TraceLink Experience: 2 6 Years Company Overview: At TraceLink, our mission is simple yet powerful protect patients by digitizing the pharmaceutical supply chain. Since our founding in 2009, we have grown to 8 global offices, over 800 employees, and serve more than 1,300 customers across 60+ countries. Our cloud-based Opus Platform and innovative applications like MINT are transforming how the life sciences industry collaborates, enhancing visibility, compliance, and decision-making across the supply network. Recognized as an industry leader by Gartner, IDC, and as a top workplace by Comparably, TraceLink continues to shape the future of pharmaceutical supply chain connectivity. Position Overview: We are seeking motivated and detail-oriented Market Development Representatives (MDRs) to join our Mumbai-based APAC team. As an MDR, you will play a critical role in identifying and qualifying business opportunities, researching target accounts, and working closely with Sales, Business Management, and Marketing to drive growth across the region. Key Responsibilities: Conduct in-depth market research and gather intelligence on key customer and prospect accounts using public and private data sources Qualify and prioritize inbound leads, and identify high-value accounts and personas for focused engagement Monitor news, industry updates, and databases to enrich account and contact intelligence Develop and execute personalized outreach strategies using email, social media, and other digital channels Rapidly follow up on marketing campaigns and maintain comprehensive account intelligence briefs to support Sales and Account Managers Collaborate with Managers, Sales, and AMs to refine target account lists, messaging, and outreach strategies Work with cross-functional teams (Finance, Marketing, Sales Operations, Business Management) to cleanse, enrich, and maintain account data integrity Maintain detailed records of activities and progress in Salesforce, and report on both qualitative and quantitative KPIs weekly Partner with internal stakeholders to align on business goals and optimize lead generation efforts Qualifications: 2 6 years of experience in Market Development, Business Development, or related roles Proven ability to research, qualify, and act on business opportunities Bachelor s degree (BA/BS) or equivalent Experience with Salesforce.com, Marketo, or similar CRM/marketing tools Proficiency in MS Office (Excel, Outlook, PowerPoint, Word) Excellent verbal and written communication skills with a professional and empathetic tone Ability to work independently, manage multiple priorities, and thrive in a fast-paced, international, startup-like environment Strong team collaboration skills with a track record of working effectively across departments If you're passionate about driving growth, love diving into research and data, and thrive in high-energy, mission-driven environments TraceLink wants to hear from you. Qualification : Bachelors degree (BA/BS) or equivalent