Field Service Management Jobs in Ahmedabad

Position: Service Engineer Location: Ahmedabad Employment Type: Full Time Experience Required: 3 5 Years Company: Phillips Machine Tools India Pvt Ltd Industry: Industrial Machinery / Manufacturing Job Overview We are seeking a highly motivated and customer-focused Service Engineer to join our best-in-class service team supporting HAAS CNC machines. In this role, you ll be responsible for delivering prompt, professional, and legendary service, ensuring machine uptime, and maintaining strong client relationships. You will handle both electrical and mechanical troubleshooting, installation, commissioning, and post-sales support for our HAAS machine tools. As the frontline of our brand, your commitment to customer satisfaction will play a critical role in reinforcing Phillips' reputation as a trusted and innovative CNC solution provider. Key Responsibilities Attend and resolve service calls promptly to minimize machine downtime. Perform installation and commissioning of HAAS CNC machines across assigned customer sites. Provide mechanical and electrical support for machine diagnostics, repairs, and routine maintenance. Document service activities, problem-solving summaries, and escalate critical issues as needed. Maintain clear, open communication with both junior and senior team members to promote learning and improvement. Build and nurture long-term customer relationships, acting as the go-to expert for all service-related queries. Ensure timely arrangement and sourcing of spare parts (in or out of warranty). Work collaboratively to create a positive, supportive, and growth-oriented work environment. Proactively identify recurring issues and suggest long-term solutions for improved machine reliability. Demonstrate total ownership of your service territory by aligning with Phillips high service standards and performance metrics. Requirements 3 5 years of hands-on experience in service, maintenance, or installation of CNC machines or industrial automation equipment. Strong troubleshooting skills in both mechanical and electrical domains. Willingness to travel frequently to customer sites within the assigned region. Excellent communication, interpersonal, and documentation skills. Ability to work independently as well as part of a team in a fast-paced environment. Strong problem-solving mindset with a commitment to customer satisfaction. Understanding of HAAS machines will be an added advantage. Opportunity to work with cutting-edge CNC technology Competitive compensation and performance-based incentives Supportive team culture and mentorship Exposure to industry-leading service processes and global standards Training and upskilling opportunities for professional growth About Phillips Machine Tools India Pvt Ltd Phillips India is the exclusive distributor for HAAS Automation in India. With a legacy of trust, technical excellence, and a deep commitment to customer success, we empower Indian manufacturers with world-class machine tools and service support. Join us in building the most dependable and responsive service team in the industry. Apply now and become the face of Phillips' legendary customer support.

Power Apps Tech Lead & Account Manager Full-Time | Ahmedabad, Gujarat (On-site) Location: Ahmedabad, Gujarat (Work from Office) Employment Type: Full-Time Industry: Information Technology / Power Platform Development Experience Level: Mid to Senior-Level Function: Technical Leadership, Application Development, Client Account Management Job Summary We are seeking a skilled and experienced Power Apps Tech Lead and Account Manager to join our team in Ahmedabad. This hybrid role combines deep technical expertise in Microsoft Power Platform particularly Power Apps, Power Automate, and Power BI with strong client relationship management and leadership capabilities. The ideal candidate will lead a team of Power Apps developers, architect robust business applications, and act as the key liaison between our technical teams and clients, ensuring project success and long-term client satisfaction. Key Responsibilities Technical Leadership & Power Platform Development Lead and mentor a team of Power Apps developers in delivering scalable and secure business applications. Architect and design solutions using Microsoft Power Platform, including Power Apps (canvas and model-driven), Power Automate, and custom connectors. Guide the team on best practices in development, code review, and implementation. Translate business requirements into functional and technical specifications. Ensure the integration of Power Apps with databases, Microsoft 365, SharePoint, and other enterprise systems. Maintain high standards of code quality, documentation, and testing. Actively participate in hands-on development and troubleshooting when required. Client & Account Management Serve as the primary point of contact for key client accounts. Understand their business objectives and align solutions accordingly. Build long-term relationships and ensure high client satisfaction through proactive communication and service. Identify up-selling or cross-selling opportunities to expand service offerings within existing accounts. Manage client contracts, proposals, renewals, and SLAs. Develop and present account plans, performance reports, and actionable insights to clients. Collaborate with sales and delivery teams to meet client expectations and ensure smooth execution. Qualifications & Skills Required Bachelor s degree in Computer Science, Information Technology, or a related field (Master s preferred). 4 8 years of overall experience, with proven expertise in Microsoft Power Platform, especially Power Apps and Power Automate. Strong understanding of canvas apps, model-driven apps, data connectors, and Microsoft Dataverse. Experience in technical leadership, team mentorship, and performance management. Familiarity with Agile methodologies, SDLC, and project planning. Excellent written and verbal communication skills. Strong problem-solving abilities and analytical thinking. Preferred Experience in Power BI, SharePoint integration, and Azure services. Prior roles in project management or account/client management. Sales-oriented mindset with a focus on customer success. Proficiency in CRM software, reporting tools, and Microsoft 365 ecosystem. IT consulting or managed services experience is a plus. Work on cutting-edge Power Platform solutions for diverse clients. Leadership role with both technical and strategic impact. Collaborative and innovative team culture. Opportunity for growth and certification support in Microsoft technologies. Be part of a growing IT services company based in Ahmedabad. Apply today to accelerate your career as a Power Apps Technical Lead and Account Manager and make an impact through technology and client success. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field (Masters preferred).

Microsoft Pre-Sales / Solution Architect Full-Time | Ahmedabad, Gujarat (On-Site) Location: Ahmedabad, Gujarat (Work from Office) Employment Type: Full-Time Experience Required: 1 to 7 years Qualification: Bachelor s degree in Information Technology, Computer Science, or related field Salary: Commensurate with experience and skills Notice Period: Immediate joiners preferred Job Overview We are seeking a dynamic and technically proficient Microsoft Pre-Sales / Solution Architect to join our team in Ahmedabad. This role combines deep expertise in Microsoft technologies with strong business acumen to drive the pre-sales process, engage with clients, and design customized IT solutions. The ideal candidate will play a critical role in bridging the gap between technical teams and client-facing functions, ensuring the successful positioning of our Microsoft-based services and solutions. Key Responsibilities Develop innovative and scalable solutions using the Microsoft technology stack to address client requirements. Lead the creation and delivery of Proof of Concepts (POCs), product demos, and solution walkthroughs. Collaborate closely with the sales team during the pre-sales lifecycle to understand client pain points and offer tailored solutions. Engage directly with clients to present solutions, address technical queries, and ensure alignment with their business goals. Work with internal technical teams to develop detailed proposals, solution architecture, statements of work (SoWs), and project estimations. Stay up to date on Microsoft product releases, feature updates, and evolving technologies across cloud, collaboration, and security portfolios. Package and enhance existing in-house IPs/solutions and develop reusable solution components. Conduct technical workshops and knowledge transfer sessions for clients and internal stakeholders. Coordinate with the Microsoft team on joint go-to-market efforts and pre-sales initiatives. Technical Skills and Product Knowledge Strong understanding of Microsoft 365 (M365) and Office 365 (O365) solutions. Proficiency in Microsoft Azure including IaaS (Infrastructure as a Service) and PaaS (Platform as a Service) offerings. Knowledge of Microsoft security tools such as Intune, DLP, Microsoft Defender, and Endpoint Management. Familiarity with the Power Platform including Power BI, Power Apps, and Power Automate. Basic to intermediate understanding of Microsoft Dynamics 365 (D365) applications, including Customer Engagement (CE), Finance & Operations (F&O), and Business Central (BC). Experience with SharePoint and/or .NET development will be considered a strong advantage. Candidate Profile IT Graduate with strong technical and client-facing skills. Excellent communication, presentation, and interpersonal skills. Ability to think strategically and translate business challenges into technology solutions. Team player with the ability to work independently in a fast-paced environment. Passion for Microsoft technologies and continuous learning. Be a key contributor to enterprise-level Microsoft solution sales. Work with a collaborative and innovation-driven team. Exposure to a wide range of clients, industries, and Microsoft technologies. Growth-oriented environment with certification support. Apply now to join our growing team as a Microsoft Pre-sales / Solution Architect in Ahmedabad and help businesses transform with modern Microsoft solutions. Qualification : Bachelors degree in Information Technology, Computer Science, or related field

Business Development Executive / Senior Business Development Executive Job Overview: Attract new clients and oversee the sales process, driving business growth through innovative strategies. Job Role and Responsibilities: Sales & Marketing Campaigns: Carry out targeted sales and marketing campaigns through various channels, including calls, emails, and social media, to drive business acquisition. Communication: Maintain clear and effective communication with potential and existing clients, responding to inquiries and following up consistently. Client Research & Acquisition: Research potential clients and continuously generate new customer leads by identifying key opportunities in the market. Brand Building: Enhance the company profile and brand image through sustained marketing campaigns, ensuring a strong market presence. Client Relationship Management: Cultivate and maintain mutually beneficial business relationships with both new and existing clients, ensuring long-term partnerships. Client Expectations: Deliver exceptional service that meets or exceeds client expectations, ensuring high levels of satisfaction. Proven Track Record: Demonstrate a strong history of success in a similar role, meeting targets and contributing to business growth. Target-Driven: Maintain focus on meeting commercial targets, acting as a self-starter with a great attention to detail and an ability to work independently. Requirements: Qualifications: Any Graduate/PG/MBA. Shift Timings: US Shift: 5:00 PM to 3:00 AM. Experience: Proven experience in sales, marketing, or a related field, with a focus on business development. Technical Understanding: Familiarity with CAD, BIM, and Revit, with an understanding of how these tools are relevant to the industry. Communication Skills: Strong verbal and written communication skills, essential for building relationships and driving business. Qualification : Any Graduate/PG/MBA.

Business Analyst (Presales) Location: Ahmedabad Job Overview: We are seeking a Business Analyst with strong presales experience to join our team. The ideal candidate will possess a proven track record in areas such as requirement scoping, functional analysis, technology solution design, cost estimation, and proposal preparation. You will work closely with the sales team to create innovative solutions, contribute to proposals, and ensure successful delivery of client requirements. This role involves collaboration with clients, internal teams, and stakeholders to define project scopes and deliverables, as well as providing detailed costings for proposals. Primary Responsibilities: Proposal Development & Management: Collaborate with the sales team to create proposals and pitches for business opportunities. Manage the entire proposal lifecycle, from scope finalization to proposal submission, ensuring the solution meets client requirements. Assist in preparing detailed costings for clients, ensuring that contracts remain profitable. Client Interaction & Requirement Gathering: Work closely with clients to understand their needs and capture detailed requirements. Serve as a liaison between business development managers, clients, and internal teams to ensure smooth communication and understanding of client expectations. Solution Design & Innovation: Guide clients on innovative solutions, helping to identify win themes, and develop a value proposition for each opportunity. Contribute to solutioning, design, estimation, sizing, and proposal writing for complex opportunities. Collaboration with Stakeholders: Coordinate with multiple stakeholders, business units, and partners for large-scale and complex business opportunities. Provide support in cross-functional collaboration to ensure that the solution aligns with organizational capabilities and client needs. Presales Expertise & Proposal Writing: Develop presales collateral, including wireframes, ballparks, and estimations, to guide proposal flow. Present proposals to clients and stakeholders, articulating the solution and its benefits. Ensuring Delivery Alignment: Ensure that the proposed solutions can be delivered by the company's service teams, meeting client requirements. Proactively address any potential roadblocks or risks to ensure that proposals align with timelines, budgets, and scope. Proposal Presentation & Client Interaction: Present the final proposals to clients alongside the sales team, clearly communicating the value proposition and addressing any concerns or questions. Assist in responding to requests for information (RFIs) and requests for proposals (RFPs). Experience Requirements: Proven Track Record: Demonstrated success in requirement scoping, functional analysis, technology solution design, effort estimation, proposal preparation, and client presentations. Presales Experience: Experience in a presales role, including working on innovative solutions, win themes, proposal flow, and value propositions for Fixed Price, T&M, and Service-based engagements. Solutioning & Proposal Writing: Hands-on experience in solutioning, designing, estimating, sizing, and writing proposals. Stakeholder Collaboration: Ability to collaborate effectively with multiple business units, stakeholders, and external partners for complex opportunities. Process-Oriented Approach: Strong adherence to internal processes for reporting, approvals, and proposal submissions. Exposure to Digital Technology Stacks: Significant exposure to technology domains such as UX, Mobility, IoT, eCommerce, and other digital technologies. Communication Skills: Excellent written and verbal communication skills with the ability to present complex solutions clearly to clients and internal teams. Independent & Collaborative Work Style: Ability to work independently and collaborate effectively within a team-oriented, dynamic environment. Qualifications: Bachelor s Degree in Business, Technology, or a related field. 4+ years of experience in presales, business analysis, or a similar role, with a strong focus on technology solutions. Experience with solutioning, proposal writing, and cost estimation. Strong communication, presentation, and client interaction skills. Familiarity with digital technology stacks such as UX, Mobility, IoT, eCommerce, etc. This is a fantastic opportunity for a Business Analyst with presales experience to drive business success through innovative solutions and collaborative efforts. If you have a background in solution design, cost estimation, and client proposal management, we encourage you to apply. Qualification : Bachelors Degree in Business, Technology, or a related field.

Laravel Developer Location: Ahmedabad Job Overview: We are looking for an experienced Laravel Developer to join our dynamic team. As a Laravel Developer, you will be responsible for developing, maintaining, and enhancing web applications, ensuring functionality, scalability, and seamless integration. You will collaborate closely with front-end and back-end developers to deliver high-quality web solutions. Mandatory Skills: Solid Understanding of Laravel Framework: In-depth knowledge of Laravel's core functionality and features. Database Management: Proficiency with MySQL and PostgreSQL for designing and managing databases. API Development & Integration: Experience in developing and integrating RESTful APIs for various functionalities. Version Control: Strong experience with GIT, GitHub, GitLab, Bitbucket, and SVN for code version control. Primary Responsibilities: Client and Team Collaboration: Discuss project goals and requirements with clients and development teams. Application Development: Design and build web applications using Laravel. Troubleshooting & Debugging: Address issues during the implementation phase and debug builds to ensure smooth functionality. Collaboration with Developers: Work closely with both front-end and back-end developers to ensure project success. Testing & Validation: Test applications for both user-facing features and backend functionality to ensure reliability and usability. Integration Management: Ensure seamless integration of third-party APIs and services into the application. Scaling Applications: Adjust and scale applications based on client feedback and growing needs. Reporting & Documentation: Maintain thorough documentation and record work progress when using Laravel. Application Maintenance: Provide ongoing maintenance and enhancements to web-based applications. Client Presentations: Present progress and final deliverables during meetings with clients and management teams. Experience Requirements: Laravel Framework Expertise: Proven experience working with PHP and the Laravel framework for web development. API and Unit Testing: Hands-on experience with API development, including REST APIs, and performing unit testing. Database Management: Solid understanding of database design and querying with MySQL and PostgreSQL. Front-End Technologies: Proficiency in HTML, CSS, and JavaScript to support the front-end development of the application. MVC Architecture: Practical experience using MVC architecture to build well-structured applications. Problem-Solving Skills: Strong problem-solving skills and a critical mindset to troubleshoot issues effectively. Communication Skills: Excellent verbal and written communication skills to articulate ideas and progress clearly. Desire to Learn: Strong desire and ability to learn new technologies and development practices. Desired Skills: Experience with other PHP Frameworks: Additional experience in frameworks like Symfony or CodeIgniter would be beneficial. Understanding of Cloud Services: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud would be a plus. Qualifications: Bachelor s degree in Computer Science or a related field, or equivalent experience. Proven track record in web development, particularly using Laravel. Strong experience in API development, unit testing, and database management. If you are a passionate Laravel Developer with a strong foundation in PHP, database management, and API integration, we encourage you to apply and become a part of our growing team. Qualification : Bachelors degree in Computer Science or a related field, or equivalent experience.

Job Title: Lead React Developer Location: Ahmedabad, India Job Type: Full Time Company: Rapidops Inc. About Rapidops: Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. We are dedicated to enabling businesses and individuals to thrive by transforming industries with innovative digital products, software, and services. Our products touch millions of lives daily, solve tough problems, and contribute to making the world a better place. There is still much more to build and transform! Job Overview: We are looking for a skilled and experienced Lead React Developer to lead our front-end development team. The ideal candidate will have a minimum of 5 years of experience working with React.js and will be responsible for designing, building, and maintaining high-quality web applications. As a team lead, you will guide and mentor developers while collaborating with cross-functional teams to ensure the success of our projects. Key Responsibilities: Leadership & Mentorship: Lead the front-end development team, providing guidance, mentorship, and support to React developers. Conduct code reviews, ensuring adherence to best practices, coding standards, and quality metrics. Front-End Development: Design and implement scalable and maintainable React.js applications. Collaborate with UI/UX designers, backend developers, and product managers to define project scope and requirements. Component & Tool Development: Develop and maintain reusable components, libraries, and tools that can be used across multiple projects. Optimize applications for performance, scalability, and maintainability. Quality Assurance: Ensure high code quality by enforcing best practices for testing, version control, and documentation. Implement unit testing, integration testing, and end-to-end testing to ensure the reliability of the codebase. Collaboration: Work closely with the DevOps and backend teams to integrate RESTful APIs and other services. Stay updated with the latest industry trends, tools, and technologies, and integrate them into the development process. Agile Process: Manage and coordinate team activities in an Agile development environment (participating in sprint planning, stand-ups, and retrospectives). Troubleshoot, debug, and resolve technical issues throughout the development cycle. Skills & Qualifications: Experience: Minimum of 5 years of experience in front-end development with a focus on React.js. Strong knowledge of JavaScript (ES6+), HTML5, and CSS3. React & State Management: Proficiency in React hooks, state management (e.g., Redux or Context API), and building complex components. Technical Skills: Solid understanding of front-end architecture, design patterns, and best practices. Experience with front-end build tools like Webpack, Babel, and NPM. Familiarity with RESTful APIs and integrating third-party services. Experience with version control systems (particularly Git) and debugging tools (e.g., React Developer Tools). Cross-Browser & Responsive Design: Excellent understanding of cross-browser compatibility, web standards, and responsive design principles. Testing & Quality Assurance: Knowledge of unit testing frameworks like Jest, Mocha, or Enzyme. Agile Methodologies: Experience with Agile development methodologies, such as Scrum or Kanban. Leadership & Communication: Strong leadership and communication skills, with the ability to mentor junior developers and collaborate in a team environment. Strong problem-solving skills and attention to detail. Preferred Qualifications: Experience with server-side rendering frameworks such as Next.js. Familiarity with TypeScript for type-safe development. Experience with CI/CD pipelines and automated deployment processes. Knowledge of cloud platforms like AWS, Azure, or Google Cloud. Familiarity with GraphQL and its integration with React. Experience with performance optimization techniques for React apps. Knowledge of Docker and containerized applications. Education: Bachelor s degree in Computer Science, Information Technology, or a related field. A Master s degree is a plus. Why Join Us: Innovative Environment: Work in an innovative, fast-paced environment where your contributions directly impact business growth and product development. Growth Opportunities: Rapid career growth with opportunities to lead and shape projects and teams. Cutting-Edge Technology: Stay at the forefront of the latest technologies and frameworks in web development. Global Impact: Work with top clients and impact digital transformation projects on a global scale. If you are passionate about creating world-class React applications, mentoring developers, and leading teams, we would love to hear from you! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field. A Masters degree is a plus.

Job Title: Tech Lead Frontend - React Location: Ahmedabad (On-site) Job Type: Full-time About Rapidops: Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. We are passionate about enabling companies and individuals to thrive in their work. At Rapidops, we partner with businesses of all sizes to help transform industries through our advanced digital products, software, and services. Our solutions touch millions of lives, solve complex problems, and make the world a better place. And there s much more to build and transform! Job Overview: We are seeking an experienced Tech Lead Frontend - React to lead our frontend development team. The ideal candidate will have at least 5 years of experience working with React.js, and will be responsible for designing, building, and maintaining web applications. As a Tech Lead, you will provide guidance, mentorship, and support to React developers while collaborating with cross-functional teams to ensure the success of projects. Key Responsibilities: Lead Development Team: Lead the front-end development team, offering mentorship and support to React developers. Design and Implementation: Design and implement high-quality React.js applications that ensure performance, scalability, and maintainability. Collaboration: Work with UI/UX designers, backend developers, and product managers to define the scope and requirements for new features and projects. Reusable Components and Libraries: Develop and maintain reusable components, libraries, and tools that can be shared across various projects. Ensure Code Quality: Implement best practices for coding, testing, and version control to maintain high-quality code. Code Reviews: Conduct code reviews to ensure code consistency, quality, and adherence to standards. Optimization: Optimize applications for speed, performance, and scalability. Stay Updated: Keep up-to-date with the latest industry trends, tools, and technologies and integrate them into the development process. Collaborate with DevOps & Backend Teams: Work closely with DevOps and backend teams to integrate RESTful APIs and other services. Troubleshooting and Debugging: Troubleshoot, debug, and resolve any technical issues during the development cycle. Testing: Implement unit testing, integration testing, and end-to-end testing to ensure the reliability of the code. Agile Environment: Lead and manage team activities within an Agile development environment, including participation in sprint planning, stand-ups, and retrospectives. Skills & Qualifications: Experience: At least 5 years of experience in front-end development with a focus on React.js. Technical Skills: Strong knowledge of JavaScript, ES6+, HTML5, and CSS3. Proficiency in React hooks, state management (Redux or Context API), and building complex components. Solid understanding of front-end architecture and design patterns. Familiarity with RESTful APIs and third-party services integration. Experience with front-end build tools like Webpack, Babel, and NPM. Version Control: Experience with Git and version control practices. Debugging & Tools: Proficient in using React Developer Tools and other debugging tools. Responsive Design: Strong understanding of cross-browser compatibility, web standards, and responsive design principles. Testing Frameworks: Experience with unit testing frameworks such as Jest, Mocha, or Enzyme. Agile Development: Familiarity with Agile methodologies (Scrum/Kanban). Problem Solving: Strong problem-solving skills with a keen attention to detail. Leadership: Excellent leadership and communication skills to effectively mentor junior developers and collaborate in a team setting. Preferred Qualifications: Server-Side Rendering: Experience with server-side rendering techniques for React applications. TypeScript: Familiarity with TypeScript for building robust applications. CI/CD Pipelines: Experience with CI/CD pipelines and automated deployment processes. Cloud Platforms: Knowledge of cloud platforms such as AWS, Azure, or Google Cloud. GraphQL: Familiarity with GraphQL and its integration with React. Performance Optimization: Experience with performance optimization techniques for React applications. Containerized Applications: Knowledge of Docker and containerized applications. Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Master s degree is a plus. Innovation and Growth: Be a part of a rapidly growing company that is at the forefront of digital product development and innovation. Global Impact: Work on products that make a significant impact on industries and millions of users globally. Collaborative Culture: Join a passionate and collaborative team of developers, designers, and product experts. Career Growth: Rapidops offers an environment for both personal and professional development, with opportunities to learn new technologies and grow your career. If you re an experienced React developer ready to take the next step in your career as a Tech Lead, we d love to hear from you! Qualification : Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree is a plus.

Job Title: SaaS Business Analyst Location: Ahmedabad, India Job Type: Full-time About Rapidops: Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products, software, and services. Our products touch millions of lives daily, solve tough problems, and help to make the world a better place. And there s a lot more to build. About the Role: We are seeking a SaaS Business Analyst with strong eCommerce and CMS experience to help shape and enhance our AI-powered Digital Experience Platform (DXP), Experro. Experro is a software-as-a-service (SaaS) product used by eCommerce brands to deliver blazing-fast, personalized, and high-converting customer experiences. In this role, you will collaborate with product, engineering, and customer-facing teams to translate business goals into actionable requirements. You ll leverage your knowledge of eCommerce platforms (Shopify, BigCommerce, Magento) and CMS/Customer Data Platforms to drive product improvements, enhance user experiences, and influence the product roadmap with data-driven insights. Key Responsibilities: Requirements & Analysis: Gather and document business requirements, user stories, and acceptance criteria for new features, improvements, and product offerings on the Experro platform. Market & Customer Insight: Stay informed on industry trends, competitor offerings, and customer feedback. Translate findings into recommendations that enhance engagement, conversion rates, and user satisfaction. E-Commerce & CMS Expertise: Use your domain knowledge of eCommerce platforms (e.g., Magento, BigCommerce, Shopify) to shape product features and workflows that align with best practices for online stores, content management, and personalized experiences. Product Design Collaboration: Work closely with UX/UI designers to translate the written requirements into accurate feature designs. Cross-Functional Collaboration: Work closely with Leadership, Product, Engineering, and Customer Success teams to ensure alignment, validate features, and address user challenges. Data-Driven Decisions: Use analytics and reporting tools to identify opportunities for improvement, refine features, and continuously enhance the platform s performance and usability. Qualifications: Educational Background: Bachelor s degree in Business, Computer Science, or a related field. Experience: 3+ years of experience as a Business Analyst (or similar role) with hands-on experience in at least one eCommerce platform (e.g., Shopify, BigCommerce, Magento). Familiarity with CMS and Customer Data Platforms is a plus. Research Skills: Strong ability to research new innovations, concepts, competitors, customer needs, and market trends, and translate them into product feature and improvement ideas. Analytical & Technical Skills: Comfortable with APIs, integrations, and standard analytics tools. Ability to translate data into actionable insights. Communication & Collaboration: Clear and concise communicator who can bridge the gap between technical and non-technical teams. Adaptability: Thrive in a fast-paced environment, quickly adjusting to evolving priorities and changing market demands. Innovation: Be a part of a rapidly growing company at the forefront of digital product development and innovation. Impact: Work on products that transform industries and make a positive impact globally. Collaborative Culture: Join a passionate and dynamic team where ideas are valued and collaboration is key. Career Growth: Rapidops offers opportunities for personal and professional development in a fast-paced, high-reward environment. Qualification : Bachelors degree in Business, Computer Science, or a related field.

Job Title: Business Development Executive Location: Ahmedabad, India Job Type: Full-time About Rapidops: Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products, software, and services. Our products touch millions of lives daily, solve tough problems, and help to make the world a better place. And there s a lot more to build and transform. Job Summary: We are looking for an experienced Business Development Executive to join our team and drive growth by identifying and converting new business opportunities. The ideal candidate will have 3+ years of proven experience in outbound sales, IT sales, lead generation, cold calling, and international sales. As a Business Development Executive, you will play a pivotal role in identifying potential clients, establishing connections, and nurturing relationships to meet and exceed sales targets. Key Responsibilities: Outbound Sales: Proactively identify and reach out to prospective clients through cold calls, emails, and other outreach channels. Lead Generation: Develop and execute strategies for identifying and qualifying new business opportunities in international markets. IT Sales: Showcase a strong understanding of IT services and products to address client requirements effectively. Cold Calling: Generate and manage leads through targeted cold-calling efforts, ensuring a high conversion rate. International Sales: Build and maintain relationships with international clients, ensuring a seamless experience across different time zones and cultural backgrounds. Sales Strategy: Develop and execute sales plans to achieve or exceed revenue targets. Client Engagement: Present solutions, conduct negotiations, and finalize contracts while maintaining strong professional relationships with key stakeholders. Market Research: Stay updated on industry trends, competitor activities, and client needs to identify opportunities for business growth. Collaboration: Work closely with the marketing, technical, and operations teams to ensure seamless delivery and satisfaction for clients. Reporting: Track, analyze, and report sales metrics and KPIs to senior management. Key Skills and Qualifications: Education: Bachelor s degree in Business Administration, Marketing, IT, or a related field. Experience: Minimum of 3 years of experience in outbound sales, IT sales, lead generation, and cold calling in an international market. Proven track record of achieving and exceeding sales targets. Skills: Strong understanding of IT services, software solutions, and emerging technologies. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced environment and handle multiple priorities. Experience in using CRM tools for sales tracking and lead management. Other: Flexibility to work in shifts catering to international markets, if required. Career Growth: Join a fast-growing company with endless opportunities for personal and professional development. Impact: Be a part of a team working on innovative digital products that impact businesses and industries globally. Dynamic Environment: Work in a collaborative and fast-paced environment where creativity and innovation are encouraged. Global Exposure: Gain experience working with international clients and expand your sales expertise on a global scale. If you re a motivated and experienced Business Development Executive with a passion for sales and IT services, we d love to have you as part of our Rapidops team! Qualification : Bachelors degree in Business Administration, Marketing, IT, or a related field.

Job Title: Content Writer Location: Ahmedabad, India Job Type: Full-time About Rapidops: Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products, software, and services. Our products touch millions of lives daily, solve tough problems, and help to make the world a better place. And there is a lot more to build and transform. Job Description: We are seeking a Content Writer with a minimum of 3 years of experience in content creation to join our dynamic team at Rapidops. The ideal candidate will be responsible for producing high-quality, engaging, and SEO-friendly content for various platforms, helping to amplify our brand and reach new audiences. If you're passionate about writing, SEO, and digital marketing, and want to work in a fast-paced environment, this is the role for you! Key Responsibilities: Content Creation: Write, edit, and proofread content for the company website, blogs, social media, email campaigns, and other marketing materials. Develop compelling content that effectively communicates our brand message and value propositions. Create content that is optimized for search engines and adheres to SEO best practices. Research and Analysis: Conduct thorough research on industry-related topics to generate content ideas and ensure accuracy. Stay updated with the latest trends and best practices in content marketing and SEO to ensure content is fresh, relevant, and engaging. Collaboration: Work closely with the marketing team to develop and execute content strategies that align with business goals. Collaborate with designers, developers, and other stakeholders to create visually appealing and user-friendly content. Coordinate with external writers and agencies as needed to ensure consistent and high-quality content delivery. Content Strategy: Assist in the development and implementation of content calendars and editorial plans. Identify content gaps and opportunities to improve existing content. Ensure all content is consistent in terms of style, tone, and quality. Proofreading and Editing: Proofread and edit content to ensure accuracy, clarity, and consistency. Ensure all content adheres to the company s style guide and branding guidelines. Requirements: Education: Bachelor s degree in English, Journalism, Communications, Marketing, or a related field. Experience: Minimum of 3 years of experience in content writing, preferably in a tech or digital marketing environment. Skills: Excellent writing, editing, and proofreading skills with a keen eye for detail. Strong understanding of SEO principles and best practices to create content that ranks well on search engines. Proficiency in using content management systems (CMS) like WordPress. Ability to conduct thorough research and synthesize information into engaging content. Strong organizational and time-management skills, with the ability to manage multiple projects and meet deadlines. Excellent communication and collaboration skills to work effectively with cross-functional teams. Growth Opportunities: At Rapidops, we are committed to fostering talent and providing our team members with the opportunity to grow professionally and personally. Collaborative Environment: You will work with a passionate and talented team, where every voice is valued, and collaboration is key. Impactful Work: Your content will help shape the brand narrative, engage audiences, and contribute to business growth. Work-Life Balance: We believe in maintaining a healthy work-life balance, offering flexibility and support for our team members. If you're a creative, driven, and experienced content writer ready to contribute to exciting digital initiatives, apply today to join the Rapidops team! Qualification : Bachelors degree in English, Journalism, Communications, Marketing, or a related field.

Job Title: Digital Marketing Executive Location: Ahmedabad, India Job Type: Full-time About Rapidops: Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products, software, and services. Our products touch millions of lives daily, solve tough problems, and help to make the world a better place. And there is a lot more to build and transform. Job Description: We are looking for a Digital Marketing Executive with 2 to 5 years of experience, particularly in content writing and SEO. The ideal candidate will play a key role in developing and executing digital marketing strategies to drive engagement, leads, and revenue. If you re passionate about content marketing, SEO, and digital campaigns, this is the perfect opportunity for you! Key Responsibilities: Content Creation: Write high-quality content for the website, blog, social media, email campaigns, and other marketing channels. Ensure all content is SEO-optimized and aligned with the brand s voice and style guidelines. Edit, proofread, and refine existing content for consistency and quality. Develop content that resonates with the target audience, driving engagement and interest. Digital Marketing Campaigns: Develop and manage digital marketing campaigns across various platforms such as social media, email marketing, and PPC (Pay Per Click). Track and analyze campaign performance, providing insights and recommendations for optimization. Stay updated on digital marketing trends and best practices to inform future campaigns. Optimize on-page and off-page SEO to improve website visibility and traffic. SEO Management: Use tools like Google Analytics, Google Search Console, and other SEO software to monitor and analyze SEO performance. Conduct keyword research and implement SEO strategies to enhance organic search rankings. Social Media Strategy: Develop and implement social media strategies to increase brand awareness and engagement. Manage social media content, schedule posts, and interact with followers across various platforms. Monitor trends, feedback, and engagement opportunities on social media. Email Marketing: Design and execute email marketing campaigns to nurture leads and increase conversions. Segment email lists and personalize content to enhance engagement. Analyze email performance metrics to improve campaign effectiveness. Collaboration & Reporting: Collaborate with the marketing team, sales, and product teams to develop integrated marketing strategies. Coordinate with designers, developers, and external vendors to ensure cohesive and effective campaign execution. Report on key metrics and suggest improvements for future campaigns. Requirements: Education: Bachelor s degree in Marketing, Communications, or a related field. Experience: 2 to 5 years of experience in digital marketing, with a strong emphasis on content writing and SEO. Skills & Expertise: Proven experience in creating engaging, high-quality content across various digital channels. Strong knowledge of SEO principles and best practices. Excellent writing, editing, and proofreading skills. Proficiency in using digital marketing tools (e.g., Google Analytics, Google Ads, SEMrush, Ahrefs, WordPress). Ability to create content that drives engagement by understanding the target audience. Strong analytical and problem-solving skills. Ability to manage multiple projects and meet deadlines in a fast-paced environment. Excellent communication and teamwork skills. Growth Opportunities: We offer a chance to expand your skills and career in digital marketing in a fast-growing company. Collaborative Environment: Work with a dynamic team of marketing professionals, designers, and developers. Impactful Work: Your campaigns will directly impact the brand s growth and customer engagement. Work-Life Balance: We believe in a balanced work culture that supports both personal and professional growth. Qualification : Bachelors degree in Marketing, Communications, or a related field.

Job Summary We are seeking a highly skilled and experienced Microsoft Dynamics 365 CRM Functional Consultant to join our team at Shaligram Infotech LLP. The ideal candidate will have a strong background in Dynamics 365 CRM solutions, with a deep understanding of functional aspects, business processes, and client requirements. Key Responsibilities Lead and drive the functional aspects of Microsoft Dynamics 365 CRM implementations, including requirement gathering, solution design, configuration, and customization. Work closely with clients to understand their business needs and map them to Dynamics 365 CRM functionalities. Develop and deliver presentations, demos, and training sessions to clients on Microsoft Dynamics 365 CRM. Collaborate with development teams to ensure the correct technical solution is implemented and meets client requirements. Provide post-implementation support and troubleshooting for CRM solutions. Perform gap analysis, define solutions, and create functional specifications. Assist in data migration, system integration, and testing. Work on functional documentation and guide junior consultants as needed. Stay updated on the latest Microsoft Dynamics 365 CRM features and updates to ensure the organization is leveraging the most current technology. Required Skills Customer Engagement. Field Services. Workflow/Plugin Development. 3rd Party API Integration. Required Skills & Qualifications Minimum 10+ years of experience working with Microsoft Dynamics 365 CRM in a functional consultant role. Expertise in Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service, etc.). Strong understanding of business processes, including sales, marketing, and customer service. Experience with solution design, configuration, and customization in Dynamics 365 CRM. Ability to manage client relationships and deliver solutions that meet business needs. Strong communication and presentation skills. Excellent problem-solving skills and ability to work under pressure. Ability to work independently and as part of a team. Relevant certifications in Microsoft Dynamics 365 CRM are a plus. Location & Work Conditions Location: Iscon Ambli Road, Ahmedabad (Work from Office Only).

About This Role: As a Business Development Manager, you will strategize, implement, and oversee our business development activities. You will be at the forefront of discovering and exploiting new business opportunities and ensuring we stay ahead in a competitive landscape. Key Responsibilities: Craft and execute business development strategies to exceed revenue targets. Analyze market trends, competitor activity, and customer needs to identify new business opportunities. Maintain robust relationships with key stakeholders, including clients, partners, and industry bodies. Manage sales pipelines, lead generation, and sales forecasting effectively. Collaborate with our marketing team to drive marketing and sales initiatives. Provide insightful reports to leadership on business growth progress and market dynamics. Represent the company at industry events to network and stay abreast of the latest trends. Lead deal negotiations and closures, ensuring favorable terms for the company. Mentor and support junior business development staff. Requirements: Bachelor s degree in Business, Marketing, or related fields. Proven B2B/B2C sales and business development experience, ideally within the IT sector. Deep understanding of IT products and services, such as cloud solutions, software development, and infrastructure management. Exceptional communication, negotiation, and interpersonal skills. Strategic thinker with strong analytical skills and the ability to meet tight deadlines. Proven ability to manage budgets and financial forecasts. Opportunity to work in a vibrant and innovation-driven environment. Chance to work with leading technologies and influential industry players. Support for professional development and growth. Application Process: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. We appreciate all applications, but only candidates selected for an interview will be contacted. Qualification : Bachelors degree in Business, Marketing, or related fields.

Experience Fresher No of Openings 2 Job Summary The Junior Business Development Executive will support the sales and marketing team in new client acquisition and revenue growth strategies. This role requires a keen interest in market dynamics, sales processes, and client engagement. Key Responsibilities Lead Generation: Identify and qualify new business opportunities through cold calling, networking, and social media. Client Outreach: Assist in the development and execution of outreach strategies to attract new clients. Market Research: Conduct research to identify new markets and customer needs. Presentations: Prepare and deliver presentations on software services to potential clients. Sales Support: Support senior business developers in negotiating deals and closing sales. CRM Management: Maintain client and potential client information within the company CRM. Feedback Analysis: Collect feedback from clients and the market to assist in product and service improvement initiatives. Reporting: Assist with the preparation of reports on business development activities. Skills & Qualifications Master s degree in Business, Marketing, IT, or a related field. Up to 2 years of experience in sales, marketing, or business development, preferably in the technology or software sector. Strong communication and interpersonal skills. Proficient in Google Suite and CRM software. Ability to work in a fast-paced and dynamically changing environment. Proactive, self-driven, and able to work independently as well as part of a team. Desired Traits Enthusiasm for technology and software solutions. Innovative thinker with a knack for problem-solving. Strong organizational and time-management skills. Work Environment This position typically operates in an office environment but may involve some travel to client sites or industry conferences. Reporting Structure Reports directly to the Business Development Manager or Sales Director. Qualification : Masters degree in Business, Marketing, IT, or a related field.

Job Title: Field Service Engineer About ABB: At ABB, we are dedicated to addressing global challenges. Our core values care, courage, curiosity, and collaboration are the driving forces behind our commitment to creating sustainable solutions. We focus on diversity, inclusion, and equal opportunities, empowering everyone to be a part of a transformative future. Write the next chapter of your ABB story. Reports to: Service Operations Manager Your Role and Responsibilities: As a Field Service Engineer, you will be responsible for executing service work with low to medium complexity according to work instructions, ABB standard processes, quality standards, and safety guidelines. You will be delivering quality customer service to ensure customer satisfaction and, in close collaboration with customers and other ABB teams, take actions to identify new Service business opportunities for ABB. This position is within ABB's Motion Business for the Service division, based in Ahmedabad, India. Work model: On-site #LI-onsite Key Responsibilities: Contribute to customer satisfaction by executing service work according to customer orders and expectations. Understand the sense of urgency and take proper care in handling your direct area of responsibility. Perform entry-level field service tasks, identify technical problems, and analyze issues through remote or on-site activities for service categories and products you are certified to perform. Prepare material lists for service activities and ensure that all materials, parts, and equipment are available and meet the appropriate quality standards for the service activities. Prepare documents and customer reports to be signed by the customer representative and utilize all relevant tools for documentation. Troubleshoot simple equipment failures and make recommendations to avoid repeat issues in the future. Proactively execute work with a first-time right approach to ensure the job is done on time and meets quality standards. Qualifications for the Role: Education: Degree in B-Tech/BE - Electrical or Electronics. Experience: Minimum 2 to 6 years of experience with Low/Medium Voltage Drives, VFD drives, and LCI. Experience with Installation & Commissioning of VFD Drives and Field Service. Travelling is mandatory for this role. Strong technical support skills for field service activities. Ability to work under pressure and handle critical customer-facing situations. More About Us: ABB Motion Services serves customers globally, offering innovative services to maximize performance, uptime, and energy efficiency throughout the lifecycle of electrical motion solutions. Electrical motion is applied in a variety of industries, cities, infrastructure, and transportation, playing a pivotal role in the energy revolution. At ABB Motion, we are committed to driving innovations through digitalization and making a meaningful difference for our customers and partners every day. Our people and culture are the foundation of our success, helping to keep the world turning while saving energy every day. Qualification : Degree in B-Tech/BE - Electrical or Electronics.

Job Title: Sales Executive Merchant Acquiring Job Overview: Plada Infotech Services Ltd, a leading company in the Merchant Acquiring Industry, is looking for energetic and ambitious Sales Executives to join our growing team. This role involves generating new merchant acquisition leads, driving successful activations, and building long-term client relationships. Key Responsibilities: Lead Generation & Acquisition: Identify and acquire new merchants in the assigned territory. Achieve territory coverage and maintain the quality of signings. Ensure merchant onboarding, welcome call, and activation within the first 100 days. Sales & Relationship Building: Follow up on customer and employee-generated leads. Provide consultative solution selling to build long-term partnerships. Reinforce and communicate the value proposition of card acceptance. Issue Resolution & Campaign Execution: Take ownership of resolving surcharge & suppression issues. Ensure efficient delivery of sales campaigns and proactively identify new opportunities. Serve as the first point of escalation for merchant issues from various channels. Market Understanding & Cross-Selling: Develop a deep understanding of the local market and customer needs. Leverage cross-selling opportunities to maximize revenue potential. Qualifications & Skills: 1-3 years of sales experience in merchant acquiring, payments, or financial services. Strong communication, negotiation, and relationship management skills. Ability to generate and close leads independently. Problem-solving mindset and ability to handle escalations effectively. Self-motivated and target-driven with a results-oriented approach. Benefits: Best-in-industry incentive structure for top performers. Career growth opportunities in a fast-paced industry. Training & development programs to enhance sales skills. If you're a driven sales professional looking for an exciting opportunity to grow and succeed, join Plada Infotech Services Ltd and be part of a winning team!

Responsibilities Business Development: Identify and pursue new business opportunities in the software services market, including lead generation, team handling, prospecting, and networking, to expand the company's client base and drive revenue growth. Client Consultation: Engage with prospective clients to understand their business needs, challenges, and objectives, and recommend tailored software services solutions that address their specific requirements and deliver measurable value. Solution Selling: Position and articulate the value propositions of our software services offerings, including custom development, implementation, integration, and support, to demonstrate how they can solve client pain points and drive business success. Sales Presentations: Deliver compelling sales presentations and demonstrations to prospective clients, showcasing the features, benefits, and capabilities of our software services solutions, and effectively communicating their impact on client business outcomes. Proposal Development: Collaborate with technical teams and subject matter experts to develop comprehensive proposals, statements of work (SOWs), and pricing models that align with client needs and objectives, and address key decision criteria. Negotiation and Closing: Lead negotiations, overcome objections, and work closely with clients to finalize contracts and agreements, ensuring a win-win outcome for both parties while achieving sales targets and revenue goals. Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor and strategic partner, and ensuring ongoing satisfaction, loyalty, and retention through regular communication and proactive account management. Market Intelligence: Stay informed about industry trends, market developments, competitor activities, and emerging technologies in the software services market, providing valuable insights and recommendations to the sales team and management. Sales Pipeline Management: Effectively manage the sales pipeline, track opportunities, update CRM systems (e.g., Zoho CRM), and provide accurate sales forecasts to drive informed decision-making and resource allocation. Job Requirements Bachelor's degree in Business Administration, Marketing, Computer Science, or related field. Minimum of 5 years of experience in software services sales, with a track record of success in driving revenue growth and exceeding sales targets. Strong understanding of software technologies, solutions, and services, with experience in selling custom development, implementation, integration, and support services. Excellent communication, presentation, and negotiation skills, with the ability to articulate complex technical concepts to non-technical audiences. Customer-focused mindset with a passion for delivering exceptional service and building long-lasting relationships. Results-oriented, self-motivated, and able to thrive in a fast-paced, competitive sales environment. Proficiency in CRM software (e.g., Zoho), Microsoft Office Suite, and other sales productivity tools. Qualification : Bachelor's degree in Business Administration, Marketing, Computer Science, or related field.

Roles and Responsibilities Design and implement cloud-native architectures using Docker and Kubernetes to enhance application scalability, manageability, and reliability. Develop and manage comprehensive infrastructure architectures that support both current and evolving business needs. Lead the integration of AI/ML technologies within the cloud infrastructure to foster innovative, efficient business solutions. Implement serverless architectures to simplify operations and improve cost efficiencies. Direct the deployment of service meshes to manage service-to-service communications within containerized infrastructures, enhancing security, observability, and reliability. Establish and maintain immutable infrastructure to ensure consistent and reliable environments across development, testing, and production. Govern the team of cloud architects and engineers, promoting a culture of high performance and continuous skill enhancement. Engage with company stakeholders to ensure that cloud strategies align with overall business objectives and drive key business metrics. Keep abreast of emerging trends in cloud technology, including service meshes, immutable infrastructure, and container orchestration, and assess their impact on business strategies. Lead cloud governance, compliance, and risk management initiatives to safeguard data and comply with regulatory standards. Manage financial aspects of cloud projects, including budgeting, cost projections, and optimization efforts. Requirements Bachelor's or Master's degree in Computer Science, Engineering, or related field. Proven track record of success in leading cloud architecture projects and teams. Excellent communication, collaboration, and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Qualification : Bachelor's or Master's degree in Computer Science, Engineering, or related field.

Position: Incident Manager - US Shift Job Summary: The Incident Manager is responsible for leading the incident management process to ensure timely identification, resolution, and documentation of IT incidents. The role involves coordinating with cross-functional teams, handling major incidents, and driving continuous improvement in IT service delivery. The ideal candidate should have expertise in ITIL processes, IT service management (ITSM) tools, stakeholder communication, and problem-solving skills to maintain high availability and stability of IT services. Key Responsibilities: Incident Management & Response: Lead the incident management process, ensuring rapid response, resolution, and communication. Act as an escalation point for critical IT incidents, ensuring minimal disruption to business operations. Coordinate with IT teams (Infrastructure, Network, Security, Applications, etc.) to diagnose, troubleshoot, and resolve issues. Ensure compliance with SLAs by monitoring incident resolution times and escalating issues as needed. Conduct Root Cause Analysis (RCA) and drive corrective actions to prevent recurrence. Facilitate post-incident reviews (PIRs) and ensure continuous process improvements. Stakeholder Communication & Coordination: Serve as the primary liaison between IT teams, business units, and senior leadership during incidents. Provide timely incident status updates to stakeholders with clear impact assessments. Ensure effective collaboration with third-party vendors and service providers for quick resolution. Develop and maintain incident communication templates for standardization. Process Improvement & Governance: Ensure adherence to ITIL best practices and ITSM frameworks. Identify trends in recurring incidents and work with Problem Management to implement permanent fixes. Maintain and enhance Incident Management Standard Operating Procedures (SOPs). Work closely with Change Management to assess risks and minimize service disruptions. Training & Readiness: Conduct training sessions for IT teams on best practices for incident handling. Organize incident response simulations and tabletop exercises to enhance preparedness. Develop incident management playbooks to standardize response procedures. Required Skills & Qualifications: Technical & ITSM Expertise: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Desk, or similar platforms. Knowledge of enterprise IT environments, including networking, cloud services, cybersecurity, and applications. Familiarity with log analysis, event correlation, and monitoring tools (e.g., Splunk, SolarWinds, Nagios). Soft Skills & Competencies: Excellent communication and stakeholder management skills for cross-functional collaboration. Strong analytical, problem-solving, and decision-making abilities under high-pressure situations. Ability to handle multiple high-priority incidents simultaneously. Leadership skills to guide IT teams and improve incident management practices. Education & Certifications: Bachelor s degree in Computer Science, Information Technology, or related field. ITIL Foundation Certification (ITIL v3 or ITIL 4) Mandatory. Preferred: ISO 27001, PMP, COBIT, CISSP, or relevant ITSM/security certifications. If you are an experienced Incident Manager with a strong ITIL background and the ability to manage high-priority incidents in a fast-paced environment, we encourage you to apply and join our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.