First Call Resolution FCR Jobs in Cochin

Senior Customer Support Specialist Kochi Location: Cochin, India Employment Type: Full-Time Work Mode: Work from Office Experience Required: 5 to 10 years Job Summary We are seeking a highly experienced and proactive Senior Customer Support Specialist to join our team in Kochi. If you are passionate about delivering exceptional customer service, have a strong technical background, and thrive in a fast-paced support environment, we want to hear from you. Key Responsibilities Customer Support: Deliver expert-level assistance to customers regarding our software, digital platforms, and recruitment-related tools. Reporting Development: Collaborate with the product team to build and enhance reporting features as we launch our new software. Live Chat Management: Operate our integrated live chat system to provide real-time support and improve response efficiency. Ticketing System Administration: Maintain and streamline our ticketing system to ensure quick and effective resolution of client issues. Desired Candidate Profile Excellent Communication Skills: Strong written English and the ability to handle customer interactions with professionalism and empathy. Technical Proficiency: Deep understanding of software platforms with a fast learning curve for new tools and systems. Analytical & Problem-Solving Skills: Ability to troubleshoot and resolve technical challenges independently. Reporting Expertise: Hands-on experience in data analysis and report generation, preferably within a tech or SaaS environment. Join us in delivering top-tier support and shaping the future of our customer experience. Apply now to become a vital part of our growing team.

Front Office Executive About the Role We are seeking a Front Office Executive with a warm, compassionate, and professional demeanor to be the welcoming face of our organization. This position is perfect for candidates who are fresh out of college or have up to one year of relevant experience. If you have a passion for customer service and enjoy making a positive impression, we invite you to join our team and grow with us! What You Will Do Greet visitors, clients, and employees warmly, ensuring they feel valued as soon as they enter the premises. Manage incoming phone calls, emails, and inquiries with clarity and empathy, directing them to the appropriate personnel or department. Maintain a clean, organized, and inviting reception area. Coordinate incoming and outgoing mail, deliveries, and general office supplies. Assist with calendar management, scheduling appointments, and coordinating meeting rooms. Communicate any schedule changes promptly. Support in planning and executing company events and ensuring all logistics run smoothly. Make travel arrangements for employees and visitors, including booking flights, accommodations, and local transportation, while adhering to company policies and budgets. Handle insurance procedures, file claims, maintain necessary records, and coordinate with providers for timely resolution. Provide a compassionate and empathetic approach when addressing inquiries or concerns, ensuring issues are resolved efficiently and positively. Collaborate with other departments, especially HR and Administration, to streamline daily operations and ensure smooth workflows. What Makes You a Great Fit Bachelor s degree in any discipline. Experience: 0 1 year in a front office or administrative role (freshers are welcome to apply). Communication Skills: Strong verbal and written communication abilities; comfortable interacting with diverse groups. Empathy & Compassion: Able to handle visitors and colleagues with patience, understanding, and genuine care. Maintain a neat, poised, and approachable presence at the front desk. Familiar with MS Office (Word, Excel, Outlook) and open to learning new tools. Organization & Time Management: Capable of managing multiple tasks, prioritizing responsibilities, and meeting deadlines efficiently. Competitive salary and benefits package. Opportunity to grow and develop in a supportive and dynamic work environment. The chance to be the friendly face and first point of contact for everyone who interacts with our company.

Job Highlights We are hiring Candidates who would be a part of Pre Sales team, responsible for tele-calling, lead generation and appointment setting with the prospective clients. Job Description Appointments setting, lead generation, prospecting for new clients by contacting potential clients discovering and exploring opportunities. Using the information provided and follow the instructions to perform the specified role. Would be the first tier involved in Lead verification/scrubbing. The Pre Sales Executive will consult with decision makers about their technology requirements. Must be able to handle all aspects of the Pre sales process, i.e identifying target clients, analyzing a company s needs, showcasing our expertise and value proposition and explaining advantages & setting appointments with our sales team for closing the sale. Responsibilities include Interaction with the assigned leads. Involves interaction with overseas prospecting clients & rapport building. Involves scheduling specified appointments from the leads provided,which includes arranging in-person or phone meetings, speaking with potential customers & understanding their specific software/Application related requirements. Invloves up selling to the existing clients. Weekly reports summarizing prospects, appointments, and schedule (use of CRM software may assist with this.) Desired Qualification & Experience Must have B2B company experience. 1+ years experience selling products, software product or services to the North American Market is required. Experience with lead pre-qualification, list management Outgoing personality with strong interpersonal skills. Neutral Accent with experience in Telemarketing/Tele-calls & Lead generation is essential. Strong computer skills, internet savvy, and ability to learn new skills with training. Excellent written and verbal communication skill in English. A strong work ethic, self-disciplined and self-motivated. Organized, detail-oriented with a zeal in sales. BBA/Degree in Literature/Communicative English. Qualification : BBA/Degree in Literature/Communicative English.

Business Associate (Freshers Welcome!) Kochi, India | Dept: BPO | Dec 2024 Batch Just graduated? Looking for your first big break? We got you. We re on the hunt for curious minds ready to learn, grow, and get things DONE. No past experience? No problem. If you ve got the attitude, we ll help you build the skills. What you ll be doing Double-checking and verifying data like a detail-obsessed detective Learning new tools, tricks, and tasks on the go Solving problems and thinking on your feet Taking ownership and stepping up when it counts Strong communication (yes, that means emails AND talking to humans) Comfortable using a computer you don t need to be a coder, just not scared of tech Eagerness to learn + a mindset that says I got this We don t care where you come from we care where you re going Diverse, inclusive, and actually fun to work with Real growth, real support, real impact