First Call Resolution FCR Jobs in Thane

Job Title: Customer Service Executive Company: InCred Finance Location: Thane Department: Central (DEP_290) Employment Type: Full-Time Job Summary: InCred Finance is looking for a motivated and detail-oriented Customer Service Executive to manage and improve customer support processes. The ideal candidate will be responsible for supervising a team, resolving customer concerns, and ensuring high standards of customer service delivery. Key Responsibilities: Supervise and guide a team of customer support professionals Monitor and manage the entire customer service process Resolve customer issues effectively and promptly Develop and implement customer service procedures and policies Design training plans for customer support teams Standardize customer service delivery across all touchpoints Evaluate and interview potential candidates for the support team Recruit suitable candidates from a pool of applicants Track and assess performance of customer service representatives Required Skills: Strong communication and interpersonal skills Ability to manage teams and customer-related escalations Excellent organizational and process management abilities Proficient in evaluating team performance Basic computer and CRM system proficiency Qualifications & Experience: Experience: 0 years (Fresher-friendly role) Education: Graduation required