Fixed Income Jobs in Chennai
15 Jobs Found
Trade & Transaction Reporting Analyst
Natwest Group
Job Description Join us as a Trade & Transaction Reporting Analyst Take on a new career challenge and hone your analytic skills in a fast-paced, forward-thinking team. This is a varied role, where you ll be supporting with exception management, reconciliations, controls testing, process management, and issue investigation and resolution. This is an opportunity to develop relationships with stakeholders across the bank, allowing great exposure for you and your work. We're offering this role at senior analyst level. What you'll do In your new role, you ll be supporting trade and transaction reporting and executing a variety of processes. This will include submissions to regulators for trade and transaction reporting, and making sure that controls are adhered to and everything is compliant with our regulatory obligations. As you develop into your role, you ll also be providing support to your supervisor with daily people management and ensuring the ongoing support and development of people. Day-to-day, you ll be: Delivering manual submissions of transactions under all applicable reporting jurisdictions and through appropriate forums. Taking responsibility for the exception management of trade and transaction submissions under all applicable reporting jurisdictions. Raising and escalating any breaches in regulatory reporting on time. Maintaining documentation, including changes in regulations, new regulatory requirements, changes in internal processes, and requests to support the business. The skills you'll need We re looking for someone with an understanding of asset classes, including rates, credit, equity, FX, futures markets, and structured trading businesses. Ideally, you ll have gained this from working in a middle office or operations environment. You ll also need the ability to build and maintain relationships with stakeholders. Additionally, you ll need: Some knowledge of the front-to-back processes needed to maintain a stable and controlled trade environment. An understanding of regulatory reporting requirements. An awareness of risk and control frameworks, including process documentation, control documentation, and supervisory frameworks. Good communication and presentation skills.
Finance Assistant Project Manager - Fixed Assets
Mckinsey & Company
Your Impact In this role, you will be responsible for ensuring the accurate and efficient management of Fixed Assets (FA) processes while applying deep accounting knowledge to FA transactions and reporting. As an Independent Contributor, you will: Analyze and resolve issues related to Fixed Assets, collaborating with cross-functional teams to address any system-related concerns. Provide expert guidance on FA-related queries and challenges, ensuring the smooth operation of FA functions across the organization. Identify training needs for colleagues and take an active role in grooming and upskilling them through appropriate training sessions. Maintain up-to-date business process documentation to ensure all policy changes and SOPs are current, ensuring compliance with both internal controls and external regulatory requirements. Identify potential risks and gaps in the FA process, implementing necessary controls to mitigate risks and updating the process checklist to strengthen controls. Collaborate with other teams to eliminate non-value-added activities, implement best practices, and ensure the standardization of processes. Lead initiatives aimed at enhancing efficiency, including QA testing and approving production deployments. Prepare and maintain regional KPI files, manage aging items, propose clearing actions, track resolutions, and ensure reports required for leadership review are readily available. Play an active role in Internal Audit, Statutory Audit, Tax Audit, and External Audit processes, ensuring timely resolution of audit queries and systematically maintaining and saving audit-related data on a monthly basis. Your Growth You will be an integral part of the General Accounting - Fixed Assets team under the Finance Global Operations (FGO) in Chennai within McKinsey Global Services (MGS). This is a dynamic and challenging environment that will allow you to further develop your skills in accounting and fixed assets management while contributing to McKinsey s broader finance operations. Your Qualifications and Skills Graduation in accounting/finance, CA, or ICWA. 10 to 12 years of overall accounting experience, with 5 to 6 years of core Fixed Assets experience in an SAP environment. Strong understanding of accounting principles and Fixed Assets accounting. Proven ability to troubleshoot and resolve FA-related issues with a focus on accuracy and compliance. Extensive audit preparation and support experience, with the ability to collaborate with multiple teams for audit-related activities. Strong analytical and problem-solving skills with an eye for detail. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent communication and leadership skills, with experience in leading and mentoring teams. Exposure to Reconciliation Tool - Blackline is a plus. Qualification : Graduation in accounting/finance, CA, or ICWA.
Accounts & Taxation Specialist
Ramco Systems
Job Title: Accounts & Taxation Specialist Location: Chennai, India Experience: 3 to 7 Years Qualification: CA Inter / CMA Inter / ICWA Inter (Mandatory) Job Summary: We are seeking a detail-oriented and experienced Accounts & Taxation Specialist with strong expertise in GST filing and STPI compliance. The ideal candidate will manage taxation, financial reporting, and statutory compliance, demonstrating excellent analytical skills and the ability to work independently in a fast-paced environment. Key Responsibilities: Oversee GST filing, preparation, and reconciliation of GST returns. Ensure compliance with STPI regulations including documentation, reporting, and audits. Manage income tax, TDS, and corporate tax filings in line with statutory requirements. Prepare financial statements, tax reports, and other statutory filings. Conduct tax audits and coordinate with auditors, consultants, and regulatory authorities. Assist in budgeting, forecasting, and financial planning activities. Ensure compliance with Indian Accounting Standards (Ind AS) and IFRS. Stay updated with changes in taxation laws and accounting regulations. Key Requirements: Education: CA Inter, CMA Inter, or ICWA Inter (mandatory). 3 to 7 years of hands-on experience in accounts, taxation, GST filing, and STPI compliance. Strong knowledge of GST laws, STPI regulations, and direct & indirect taxation. Proficiency in accounting software such as Tally, SAP, or equivalent. Advanced skills in Excel, tax tools, and financial modeling. Excellent problem-solving, analytical, and organizational skills. Ability to work independently and manage priorities in a dynamic environment. Qualification : CA Inter / CMA Inter / ICWA Inter (Mandatory)
Chartered Accountant
The Sanmar Group
Job Title: Chartered Accountant Experience: 1 to 3 Years Location: Chennai Business Area: Chemplast Sanmar Limited Qualification: Chartered Accountant Age: 25 30 years Job Type: Full Time Where Talent is Nurtured and Encouraged At Chemplast Sanmar, we believe in fostering talent and empowering professionals to thrive in a supportive and growth-focused environment. Join a team where your expertise is valued and your career is elevated. Job Description We are looking for a dynamic Chartered Accountant with 1 3 years of industry experience to join our finance team. The ideal candidate will have exposure to sectors such as Manufacturing, Chemicals, Charitable Trusts, or BFSI, along with hands-on experience in compliance and audits. Key Responsibilities Ensure accurate and timely compliance with TDS (monthly and quarterly) and GST (monthly) regulations. Assist in general audits and statutory audits in accordance with applicable standards and corporate policies. Conduct and support comprehensive tax audits as per the Income Tax Act, including: Forms 3CA-3CD / 3CB-3CD Form 10B (for charitable trusts) Maintain up-to-date documentation and statutory records to ensure audit readiness. Collaborate with internal teams and external auditors to ensure compliance and reporting accuracy. Required Skills & Experience Qualified Chartered Accountant with 1 3 years of post-qualification experience. Industry exposure in Manufacturing, Chemical, Charitable Trusts, or Banking & Financial Services is preferred. Strong knowledge of Indian taxation laws, TDS, GST, and audit procedures. Proficient in handling statutory forms and reporting as per Income Tax Act. Excellent attention to detail, organizational skills, and problem-solving capabilities. Opportunity to work with a reputed and diversified business group. Culture that supports continuous learning and professional development. Exposure to varied industries and complex financial environments.
Business Analyst - Finance (fresher- Chartered Accountant)
Ramco Systems
Job Title: Business Analyst Finance (Fresher, Chartered Accountant) Location: Chennai, India Employment Type: Full-Time Experience: Fresher Qualification: Chartered Accountant (CA) Mandatory Job Summary: Ramco Systems invites a proactive and analytical fresher Chartered Accountant to join our team as a Business Analyst Finance. This role is pivotal in managing the lifecycle of financial modules within our ERP system, covering product development, implementation, and post-go-live support. The ideal candidate will combine strong financial expertise with a passion for technology and excellent communication skills, helping align our products with client needs and industry standards. Key Responsibilities: Develop and maintain the product roadmap for ERP financial modules, aligning with business objectives and industry trends. Gather and analyze client financial requirements, translating them into detailed user stories, process flows, and technical specifications. Collaborate closely with product development teams to ensure compliance with accounting standards such as IFRS and GAAP. Drive end-to-end ERP finance module implementation including requirements gathering, data migration, user training, testing, and go-live support. Facilitate workshops and client interactions to document requirements and provide timely solutions. Assist in configuration, testing, and ensuring smooth integration of finance modules with procurement, HR, supply chain, and other ERP components. Develop user manuals, training materials, and conduct training sessions to empower users. Act as the key point of contact for all ERP finance module queries post-implementation. Stay abreast of evolving financial regulations, ERP technologies, and automation trends to recommend product improvements. Educational & Professional Qualifications: Chartered Accountant (CA) qualification is mandatory. Solid understanding of finance functions and operating models including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), and Cash Management (CE). Familiarity with ERP systems and finance automation technologies preferred. Professional Skills: Passion for finance automation and emerging technologies. Exposure to client-facing roles or ERP implementation internships is a plus. Excellent verbal and written communication skills with strong facilitation and interpersonal abilities. Proven aptitude for working collaboratively in team settings and engaging effectively with clients. Highly motivated, adaptable, and capable of thriving in a fast-paced, dynamic environment. Willingness to travel internationally as required. Opportunity to work on cutting-edge ERP finance products and influence product development. Collaborative and energetic work culture focused on innovation. Exposure to global clients and cross-functional teams. Growth opportunities in a leading software solutions company.
Senior Analyst
Hcltech
Job Title: Senior Analyst BFS (Mortgage Underwriting) Job Summary We are seeking a Senior Analyst BFS to support our Mortgage Underwriting process. This role involves analyzing loan parameters and borrower details, including income, credit, and assets, to determine loan eligibility. The candidate will be responsible for rendering credit decisions based on established criteria while ensuring compliance with Fair Lending and regulatory requirements. Key Responsibilities Mortgage Underwriting Support: Analyze borrower details, income, creditworthiness, and assets. Conduct income verification and employment validation. Perform credit history reviews, including bankruptcy, fraud alerts, foreclosures, and delinquencies. Evaluate collateral value and property specifications against loan terms and regulatory requirements. Decision-Making & Risk Assessment: Assess credit applications and determine borrower risk levels. Ensure compliance with Fair Lending and other regulatory guidelines. Apply prudent underwriting judgment based on industry best practices. Process & Compliance Management: Participate in planning and forecasting exercises with onshore and business associates. Prepare and analyze financial reports on costs and allocations. Ensure SLA compliance, report progress to clients, and run governance meetings. Act as the first escalation point for service delivery issues. Implement continuous process improvements to enhance efficiency. Team & Stakeholder Management: Conduct team meetings and address people-related concerns. Review deliverables on defined parameters for quality assurance. Required Skills & Experience Core Skills: Strong reading comprehension & analytical skills. Excellent decision-making and auditing skills. Knowledge of mortgage lending regulations. Strong logical reasoning and attention to detail. Additional Requirements: Bachelor s degree or equivalent experience. 4 to 6 years of banking experience, including 3+ years in residential Mortgage Underwriting (Conventional/FHA/VA loans). Ability to multitask, meet deadlines, and handle stress effectively. Willingness to work night shifts. Apply Now to join a team where your expertise in mortgage underwriting will make a significant impact!
Manager, Finance Operations
Hsbc
About HSBC If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager, Finance Operations. Role: Manager, Finance Operations Key Responsibilities: Financial Reporting: Prepare and review monthly, quarterly, and annual balance sheets, profit and loss schedules, and consolidated final accounts in compliance with International Financial Reporting Standards (IFRS). Variance Analysis: Perform variance analysis and conduct detailed reviews of financial data. Provide insights into financial trends and discrepancies. Management Information: Produce and analyze ad-hoc management information requests to support business decisions. Journal Preparation & Review: Prepare and review various pre- and post-close journals to ensure accurate financial reporting. Accounting & Reporting Principles: Exhibit strong technical knowledge of accounting and reporting principles, with hands-on functional experience in accounting for all balance sheet and income statement heads. Audit Collaboration: Collaborate extensively with external auditors during preliminary and year-end audit procedures to ensure smooth and timely audits. Requirements: To be successful in this role, you should meet the following requirements: Education & Experience: Chartered Accountant/Post Graduate or MBA with post-qualification experience of 2+ years in finance and accounting, or B. Com/M. Com/CA (inter)/CWA (inter)/ACCA with 5+ years of work experience. Financial Accounting & Reporting: Prior experience in financial accounting and reporting, with a strong knowledge of the accounting process. Month-End Closure: Good working knowledge of month-end closure, preferably in the banking sector. Attention to Detail: Meticulous attention to detail with the ability to manage large volumes of data and identify discrepancies. Communication Skills: Strong communication skills to facilitate smooth day-to-day interactions with in-country teams and other stakeholders. Excel Skills: Advanced proficiency in Excel to interpret high data volumes, with a focus on automation where possible. You ll achieve more when you join HSBC. We are committed to building a culture where all employees are valued, respected, and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Qualification : B. Com / M Com/ CA (inter)/ CWA(inter), ACCA : 5+ years of work experience
Process Associate- Finance And Administration Delivery
Ibm India
Introduction The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few. Your Role and Responsibilities As Delivery Practitioner, you are responsible for transaction processing in Accounts Payable and Accounts Receivable. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here. Responsibilities Co-ordinate all accounting activities associated with the General Ledger particularly fixed assets, inter-company, inventory, cash and bank, indirect tax and accruals. Identify risks or opportunities to revenues, cost and profitability and propose appropriate actions. Ensure client Service Level Agreements (SLA) and timelines are met. Required Technical and Professional Expertise Minimum 0-1 year work experience in Finance and Accounting Ability to manage order fulfilment, Collecting and applying Cash payments Experience to identify duplicate records in the Vendor Invoice receipt, verify and process the invoice accurately and in timely manner Knowledge to match Invoices and identify errors and resolve exceptions, prioritize invoices and reduce aging of invoice Be part of a team that are Compliant to SOX e.g. documents to be posted after due Approval Experience in handling manual and automatic payment requests along with verification and payment run proposal Solid understanding of Process Travel and Expense (T/E) claims and payments, duplicate payment resolution, recovery and vendor statement reconciliations Ability to handle queries through calls and Email follow-ups Working knowledge of basic accounting and various accounting principles. Ability to detect duplicate and or error records and take appropriate actions Proficient in expense management Preferred Technical and Professional Expertise Proficient in Microsoft Office applications and familiar with Accounting terminologies Experience in handling queries via calls and emails is highly desired Comprehend and process data, handle order fulfilment, collect and apply cash payments Follows procedures, comfortable in adapting to transformation within business unit You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge marketing trends Ambitious individual who can work under their own direction towards agreed targets/goals. Ability to manage change and be open to it good time management and an ability to work under stress Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Maintain technical knowledge by attending educational workshops, reviewing publications We wish you great success in your career and encourage you to bring your best self to work with IBM. Qualification : Minimum 0-1 year work experience in Finance and Accounting
Software Engineer 1 (l2 Support)
Arcadia
About Arcadia: Arcadia is at the forefront of tackling the climate crisis by empowering energy innovators and consumers. Our cutting-edge software and APIs are helping transform the outdated energy systems into a decarbonized, data-driven network. Arcadia's mission, launched in 2014, is to break the fossil fuel monopoly and unlock clean energy options for consumers and businesses. Today, we are expanding even further with the Arcadia Platform, a SaaS solution enabling developers to create custom, personalized energy experiences. Join us in building a clean energy future. What We re Looking For: We are seeking a skilled L2 Engineer with at least 2 years of experience to provide on-call support during US hours. The role requires a proactive, detail-oriented individual who will monitor dashboards, detect issues, and take immediate action to resolve incidents. The L2 Engineer will play a critical role in ensuring business continuity by swiftly addressing incidents that impact operations. Key Responsibilities: Dashboard Monitoring: Regularly monitor dashboards and alert systems like Datadog and Sentry to detect anomalies and potential issues in real-time. Incident Management: Proactively identify and escalate incidents by raising Jira tickets, categorizing issues by urgency and business impact. Immediate Issue Resolution: Utilize strong debugging skills to diagnose and resolve high-priority issues swiftly, minimizing business disruptions. Documentation: Maintain clear records of incidents, resolutions, and processes to improve team efficiency and knowledge sharing. Collaboration: Work closely with internal teams, clearly communicating incident details and coordinating prompt resolutions. Required Skills and Qualifications: 2+ years of experience with Python for troubleshooting, scripting, and automation. Proficient in SQL scripting to effectively query and troubleshoot databases. Strong debugging and problem-solving skills to address technical issues efficiently. Experience with monitoring tools like Datadog and Sentry for effective issue detection. Proficient in using Jira to raise, manage, and track incident tickets. Excellent communication skills for documenting incidents and coordinating with cross-functional teams. Preferred Qualifications: Previous on-call support experience, particularly in environments where downtime has critical business implications. Familiarity with JavaScript and Ruby on Rails for enhancing monitoring and automation capabilities. Knowledge of incident management best practices, including SLAs and escalation procedures. Experience with Amazon Aurora, PostgreSQL, and Snowflake for data management. Familiarity with containerization and orchestration technologies like Docker and Kubernetes. What Arcadia Offers: Competitive compensation based on market standards. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with recognition and rewards. Quarterly team engagement activities and opportunities for recognition. Learning and development programs to foster professional growth. A supportive engineering culture that emphasizes diversity, empathy, teamwork, and efficiency. Why Arcadia? At Arcadia, we value diversity and individuality. We believe that diverse perspectives are crucial to our collective success in creating a clean energy future. As part of our commitment to inclusion, we provide reasonable accommodations for individuals with disabilities during the application or interview process. While we are unable to consider candidates requiring visa sponsorship, we encourage all qualified candidates eligible to work in India to apply. How to Apply: If you're ready to contribute to a clean energy future and are excited to join a passionate team of innovators, we encourage you to apply. Arcadia welcomes diverse candidates and is eager to see how your unique skills and experience can enhance our mission.
Senior Engineer- Qa
Alight
Senior Engineer QA Location: Chennai, Tamil Nadu, India Key Responsibilities: Design, write, and execute detailed test cases and scenarios derived from user stories, requirements, and acceptance criteria. Perform comprehensive manual testing of web applications, APIs, and back-end systems to ensure full test coverage. Collaborate with automation engineers; contribute to automation test case design and execution when skilled in automation tools. Log, track, and verify bugs effectively using defect tracking tools such as JIRA. Actively participate in Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and demos. Validate bug fixes and conduct regression testing to ensure system stability across releases. Communicate test results, identified issues, and potential risks clearly to the QA Manager and cross-functional teams. Maintain and update test documentation within test management tools like TestRail, Zephyr, or Xray. Work closely with the QA Manager to continually improve QA processes, tools, and quality standards. Support performance testing and manage test data when necessary. Required Skills and Qualifications: 3 6 years of experience in software quality assurance. Strong knowledge of QA methodologies, various testing types, and Agile software development principles. Proficiency in manual testing, with working knowledge of automation testing tools such as Selenium or Functionize. Experience with API testing tools like Postman or SOAPUI. Familiarity with defect tracking and test management tools such as JIRA, Confluence, and TestRail. Basic understanding of CI/CD pipelines and source control tools (e.g., Jenkins, Git). Strong analytical, problem-solving, and troubleshooting abilities. Excellent communication skills and the ability to collaborate effectively within Agile teams. What We Offer: Competitive total rewards package. Opportunities for continuous education and professional training. Tremendous growth potential within a global, fast-growing organization.
Advisor, Software Development Engineering
Fiserv
Position: Advisor, Software Development Engineering (Backend Developer) Requisition ID: R-10356918 Date Posted: 06/24/2025 Application Deadline: 07/08/2025 Location: Chennai, Tamil Nadu (Primary), Pune, Maharashtra (Additional) Work Type: Onsite About Fiserv: Fiserv is a global leader in fintech and payments, moving money and information millions of times daily quickly, reliably, and securely. We connect financial institutions, corporations, merchants, and consumers to enable seamless financial transactions worldwide. Join us and make an impact on a global scale. Role Overview: As an Advisor, Software Development Engineering (Backend Developer), you will play a key role in designing, developing, and maintaining backend services and APIs using modern frameworks and cloud technologies. You will collaborate with cross-functional teams to deliver scalable, high-quality software solutions within an Agile environment. Key Responsibilities: Analyze and understand product requirements; participate actively in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Design and develop reusable, self-contained, and testable RESTful and SOAP APIs using Spring Boot framework. Collaborate closely with UI developers and other engineers to improve overall system usability and integration. Identify and implement improvements in existing backend interface structures and architecture. Develop and maintain functional documentation and coding guidelines to support team members. Ensure adherence to backend architecture best practices and design specifications. Conduct unit testing and bug fixes to enhance product performance and reliability. Participate in code reviews and maintain high-quality code standards. Qualifications & Experience Required: Bachelor s degree in Computer Science or related field. 12-14 years of extensive experience in Java backend development. Proven expertise in server-side application development using Java and Spring Boot. Hands-on experience with cloud platforms such as AWS, GCP, or Azure, including containerization tools like Kubernetes or Docker. Strong knowledge of relational databases like MySQL or equivalent. Experience designing and developing APIs with robust security and scalability. Familiarity with software development lifecycle methodologies, especially Scrum/Agile. Preferred Skills: Experience integrating and implementing AWS Glue jobs using Python. Knowledge of AWS Step Functions or equivalent workflow orchestration tools. Familiarity with CI/CD pipelines and tools for continuous integration and deployment. Experience working with Java 11 and above versions. If you want to be part of a forward-thinking team delivering innovative financial technology solutions, this role is an excellent opportunity to grow and lead. Qualification : Bachelors degree in Computer Science or related field.
Head (Global) After Implementation Support
Ramco Systems
Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent
Business Analyst / Functional - Eam
Ramco Systems
Job Title: Business Analyst / Functional EAM Location: Chennai, India (with travel) Experience: 3 to 6 Years Qualification: BE/B.Tech or Equivalent Job Purpose: The Business Analyst will manage assignments involving both functional and technical aspects, acting as a bridge between clients and internal teams. This role demands strong domain knowledge, particularly in Maintenance or Fleet Management, along with the ability to adapt and learn on both business and technology fronts. Key Responsibilities: Engage with clients to understand requirements and business processes via meetings and discussions. Collaborate closely with client teams and stakeholders for comprehensive business process mapping. Manage client relationships, including handling change requests, solution planning, and testing coordination. Define and document business functions and processes aligned with customer needs. Develop requirements for new systems and enhancements to existing ERP systems. Lead business process reengineering and improvement initiatives. Validate requirements and analysis models through reviews and walkthroughs. Support writing user acceptance test (UAT) cases and act as liaison between stakeholders and testing teams during UAT. Proactively identify opportunities to improve monitoring, detect issues early, and deliver enhanced customer value. Perform first-level defect analysis, coordinate with engineering teams on fixes, and plan deployments in production. Required Skills & Experience: 3 to 5+ years of solid domain experience in Maintenance or Fleet Management. Exposure to ERP applications and implementation experience preferred. Thorough understanding of end-to-end maintenance processes including Equipment Registration, Spare Parts Management, Work Logs, Preventive Maintenance, Work Orders, Clearance Permits, and Calibration. Strong documentation, specification, and problem-solving skills. Excellent verbal and written communication skills. Ability to work effectively with cross-functional teams. Willingness to travel domestically and internationally as per business needs. Competencies: Domain and industry knowledge relevant to EAM. Visual modeling and process mapping capabilities. Client engagement and stakeholder management. Analytical thinking and adaptability. Qualification : BE/B.Tech or Equivalent
Business Analyst / Functional Consultant - Scm
Ramco Systems
Job Title: Business Analyst / Functional Consultant SCM Location: Chennai, India (with travel) Experience: 3 to 6 Years Qualification: BE/B.Tech or Equivalent Job Purpose: The Business Analyst / Functional Consultant will manage client assignments with a focus on Supply Chain Management (SCM) domain processes like Manufacturing, Procurement, Inventory, and Sales & Distribution. This role combines functional and technical expertise to understand client needs, translate requirements, and ensure successful ERP implementation and support. Key Responsibilities: Interface with clients to understand business requirements and processes through meetings and discussions. Collaborate closely with client teams and stakeholders to map overall business processes. Manage client relationships including change request management, solution planning, and testing coordination. Define and document customer business functions and processes accurately. Develop requirements for new system implementations and enhancements to existing ERP solutions ensuring fit-for-purpose design. Lead business process reengineering and improvement initiatives aligned to SCM domain. Validate requirements and analysis models via reviews and walkthroughs with project stakeholders. Support preparation and review of user acceptance test (UAT) cases; act as liaison during UAT execution. Continuously seek improvements in process monitoring, issue detection, and customer value delivery. Perform first-level defect analysis, coordinate fixes with engineering teams, and plan deployment in production environments. Required Skills & Experience: 3 to 5+ years of strong domain experience in Manufacturing, Procurement, Inventory, or Sales & Distribution within an ERP context. Thorough understanding of end-to-end processes such as Procure to Pay (P2P), Order to Cash (O2C), and Stores Administration. ERP implementation experience preferred. Excellent verbal and written communication skills. Willingness to travel nationally and internationally based on business requirements. Competencies: Strong documentation and specification skills. Ability to work collaboratively across cross-functional teams. Deep domain and industry knowledge in SCM. Proficient in problem-solving and visual modeling techniques. Strong client engagement and relationship management skills. Work Location: Chennai (Base location) with readiness for travel and relocation for short or long-term assignments across other locations/countries. Qualification : BE/B.Tech or Equivalent
Revenue Cycle Billing Specialist
Firstsource
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping clients stay ahead through transformative solutions that optimize business processes, driving increased efficiency, deeper insights, and superior outcomes. As trusted brand custodians and long-term partners to over 100 leading global brands, we have a presence in the US, UK, Philippines, and India. Our rightshore delivery model offers end-to-end solutions across industries including Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance. We proudly serve Fortune 500 and FTSE 100 companies. Job Title: Senior Customer Service Associate (Senior CSA) Grade: H1 Job Category: Associate Function/Department: Operations Essential Duties and Responsibilities Claims Filing: File claims using appropriate forms and attachments. Denial Research and Appeals: Investigate account denials and file written appeals when necessary. Insurance Billing: Evaluate information from clients to determine the correct insurance to bill, ensuring necessary attachments or supporting documentation are included with each claim. Account Research: Research account details to gather necessary attachments and documentation for each claim. Claim Integrity: Ensure the accuracy and integrity of each claim filed. Documentation: Record all efforts and actions in the CUBS system and any other required systems. Patient Information Verification: Verify patient details and benefits before submitting claims. Account Appeals: Write appeals for accounts when required. Client Correspondence: Draft clear and professional letters to clients. Additional Duties and Responsibilities Goal Achievement: Meet regular goals and objectives as set by management. Confidentiality: Maintain confidentiality of account and patient information at all times. Compliance: Actively participate in the Corporate Compliance Program and ensure adherence to company policies. Project Assistance: Assist with other ad hoc projects assigned by management. Relationship Management: Maintain effective working relationships with state and federal agencies. Account Resolution: Resolve accounts in a timely manner. Workspace Organization: Maintain a neat, orderly, and efficient work station. Educational and Experience Requirements Minimum Education: High school diploma or equivalent. Experience: 1-3 years of experience in insurance billing is preferred. Insurance Knowledge: Familiarity with various insurance payers is preferred. Technical Skills: Proficiency in PC-based applications with the ability to type 30-40 words per minute. Communication Skills: Strong written and verbal communication skills. Organization and Time Management: Ability to prioritize tasks effectively in a busy environment. Professionalism: Capable of presenting oneself in a courteous and professional manner at all times. Self-Motivation: Ability to stay focused and productive with little or no supervision. Working Conditions Environment: Call center setting. Physical Requirements: Must be able to sit for extended periods of time.
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