Front Desk Operations Jobs in Pune

Leader of IT Operations Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize their infrastructure through Infrastructure Monetization. Headquartered in Denver with a global presence across 10+ countries, we focus on delivering measurable sustainability and operational impact. Position Summary Redaptive is seeking an exceptional Leader of IT Operations to join our technology leadership team. This executive role oversees ITSM, agile delivery, and ITIL implementation. The ideal candidate will have deep expertise in multi-national team leadership and the ability to translate strategic direction into operational results. Key Responsibilities IT Operations & ITSM Own all IT operations and service delivery, ensuring stability, security, and alignment with business priorities. Implement comprehensive ITIL practices including change, configuration, release, and incident management. Lead IT delivery teams in Pune using Agile delivery frameworks. Manage the vendor ecosystem, ensuring performance accountability and SLA adherence. Enterprise Systems & Automation Oversee administration of enterprise systems: Salesforce (CRM), NetSuite (ERP), and HubSpot. Drive system adoption through training, playbooks, and enablement programs. Collaborate with business operations to implement automation projects. Cybersecurity & Compliance Implement and monitor cybersecurity controls and incident response protocols. Ensure adherence to regulatory compliance and data protection requirements. Required Skills & Experience 12+ years of progressive IT leadership experience with multi-national teams. Deep expertise in ITIL v4 methodologies and Agile delivery. Strong experience with Salesforce, NetSuite, and HubSpot. Proven ability to translate corporate strategy into operational execution. ITIL Certification (Foundation minimum, Expert/Master preferred). Perks & Benefits Financial: Competitive pay, performance bonuses, and equity participation. Wellbeing: Comprehensive health insurance, wellness apps, and Employee Assistance Program. Flexibility: Hybrid work model, generous PTO, and family-first policies. Growth: Access to continuous learning programs and certifications.

Legal Operations Associate Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize infrastructure with no upfront capital through Infrastructure Monetization. Founded in 2015 and headquartered in Denver, Colorado, we operate across 12,000+ sites in over 10 countries with a mission-driven, fast-paced culture. Position Summary Redaptive is seeking a Legal Operations Associate to support day-to-day activities within the Legal Department. This role is responsible for managing contracts, tracking legal workflows, and supporting compliance and process improvement initiatives in a growing, fast-paced organization. Key Responsibilities Contract Management & Tracking Prepare and file legal and corporate documents in internal systems. Maintain accurate records of contracts, legal files, and correspondence. Monitor contract lifecycles, including signature routing, renewals, and expirations. Coordinate contract requests between internal stakeholders and the Legal Department. Workflow Coordination Triage incoming legal requests and support task allocation to optimize turnaround times. Serve as a liaison between the Legal Department and other internal departments. Department Support Support legal due diligence, audits, and compliance documentation efforts. Liaise with external counsel and vendors for document collection. Participate in process improvement initiatives to enhance efficiency. Required Skills & Qualifications Software Tools: Familiarity with document management tools (e.g., Contract Wrangler, SharePoint, Salesforce). Task Management: Experience with ticketing systems such as JIRA or Asana. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Knowledge: An understanding of legal document types is a plus. Experience: 1 2 years in a legal, compliance, or corporate administrative environment. Education: Bachelor s degree in Law, Business Administration, or a related field. Perks & Benefits Financial Wellbeing: Competitive pay, performance bonuses, and equity participation. Flexibility: Hybrid work model and generous paid time off. Growth: Access to continuous learning programs and certifications. Live Well: Comprehensive health insurance and Employee Assistance Program. Qualification : Bachelors degree in Law, Business Administration or a related field

Receptionist cum Administrative Executive Location: Pune Experience: 3 7 years Education: Any Graduate Job Type: Full-Time Job Overview We are seeking a highly organized and professional Receptionist cum Administrative Executive to manage our office front desk and provide administrative support. The ideal candidate will be the first point of contact for guests, customers, and employees, while also handling various administrative tasks such as travel booking, vendor management, and office operations. Key Responsibilities Reception & Front Desk Management: Maintain a neat and well-organized reception area. Greet guests, customers, and employees with professionalism and courtesy, directing them to the appropriate person or department. Manage and route incoming phone calls effectively. Provide excellent customer service by addressing inquiries and resolving issues promptly to ensure a positive experience for all visitors and callers. Handle mail and deliveries by receiving, sorting, and distributing them accurately. Manage office security by following safety procedures, controlling access via the reception desk, and issuing visitor badges. Administrative Support: Monitor office supplies inventory and ensure timely procurement within budgetary constraints. Gather, compile, and prepare data for necessary reports as needed. Maintain accurate filing and documentation. Ensure compliance with company policies and procedures in daily operations. Coordinate internal meetings and office events, including contacting employees for event participation. Manage employee leave and attendance records. Facility & Vendor Management: Coordinate travel bookings (domestic and international) for employees. Oversee facility maintenance activities and manage vendors (e.g., electricians, cleaners). Coordinate courier deliveries, ensuring proper tracking and timely receipt. Ensure basic cleanliness and hygiene of office premises. Other Responsibilities: Provide general administrative support to all teams as requested. Work closely under the guidance of the Manager to support day-to-day office functions. Skill Requirements Minimum 3 years of experience in an administrative or receptionist role. Graduation or Diploma in any relevant field. Proficient in MS Office Suite, particularly MS Word and MS Excel. Familiarity with office equipment like printers and fax machines. Excellent written and verbal communication skills. Strong telephone etiquette and professional demeanor. Resourceful, proactive, and able to multitask efficiently. Strong time-management and organizational skills, with the ability to prioritize tasks. Ability to propose new ideas and contribute to improving office processes. Analytical mindset with good problem-solving abilities. Qualification : Any Graduate

Position: Senior Executive Operations and Service Department: Customer Service Branch Operations Location: Bengaluru Experience Required: 0 2 years Minimum Qualification: Graduate (Other relevant qualifications accepted) Job Overview: This position is with Bajaj Finance Ltd. We are looking for a dedicated and detail-oriented individual to manage and support branch-level operations for our Gold Loan business. The ideal candidate will ensure process adherence, operational efficiency, and customer satisfaction at the branch level. Key Responsibilities: Oversee the fulfillment of gold loan processes at the branch following lead conversion and initial data entry by marketing executives Ensure adherence to internal policies, processes, and turnaround times (TATs) Maintain compliance with vaulting procedures and gold storage protocols Conduct gold ornament valuation and audit gold holdings as per company guidelines Train new team members on gold loan processes, policies, and appraisal techniques Monitor local market trends and provide regular feedback to Head Office on credit policies and operational challenges Analyze branch-level data and share operational insights and best practices with other teams Key Skills & Qualifications: Graduate with 1 4 years of experience in the gold loan industry Strong understanding of gold appraisal and valuation processes Experience in training and mentoring staff on gold loan operations Excellent interpersonal and communication skills High integrity, attention to detail, and process-oriented mindset Cultural Values Expected: Work Hard Be consistent and focused on achieving targets Execute with Rigor Take ownership and drive results with discipline Own It Act with honesty, responsibility, and fairness in all interactions Act with Integrity Uphold organizational policies and ethical standards Qualification : Graduate (Other relevant qualifications accepted)

Head Service Operations Location: Pune Department: Product Management Product Employment Type: Full-Time About Entrata Founded in 2003 by visionary college students revolutionizing online rent payments, Entrata has grown into a global leader serving property owners, managers, and residents. Recognized with prestigious awards such as the Utah Business Fast 50, Silicon Slopes Hall of Fame (Software Company - 2022), and the Women Tech Council Shatter List, our all-encompassing software suite includes rent payments, insurance, leasing, maintenance, marketing, and communication tools reshaping property management worldwide. With a team of 2,200+ professionals across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup agility with enterprise stability. We prioritize transparent communication, diversity of thought, bold innovation, and collective excellence to create better living experiences globally. Role Overview Entrata is seeking a seasoned and motivated Head of Service Operations (Senior Director/Vice President level) to lead and scale our India-based operational teams. Reporting directly to the Managing Director of India, this role will partner closely with India and US leadership, including R&D, Implementation, Support, and Services. Your primary responsibility will be managing current shared services teams such as Utility Operations, Professional Services/Implementation, Support, and Marketing Services while strategically expanding operational capabilities within India. The focus will be on driving cost efficiency, process optimization, operational excellence, and sustainable growth. This position demands a proven leader with extensive experience managing high-performing teams, preferably in the SaaS industry or similar fast-paced environments. Key Responsibilities Operational Leadership: Set strategic direction and provide leadership for India-based operational teams aligned with global company goals and India-specific initiatives. Team Management: Lead, mentor, and develop a diverse group of operational professionals, fostering a culture of collaboration, accountability, and continuous improvement. Shared Services Growth: Plan and execute the transition of additional operational functions to India, targeting cost efficiencies, process improvements, and service-level enhancement. Operational Excellence: Implement best practices and leverage technology to improve productivity, streamline workflows, and enhance service quality. Budget & Financial Oversight: Manage the operational budget, optimize resource allocation, and ensure maximum ROI. Cross-Functional Collaboration: Partner with leadership across India and the US including R&D, Implementation, and Support to integrate operations seamlessly. Vendor & Partner Management: Oversee vendor relationships, enforce service level agreements, and control costs effectively. Performance Monitoring: Define KPIs and metrics, regularly reporting operational performance to senior leadership. Compliance & Risk Management: Ensure adherence to relevant regulations and internal policies while proactively managing operational risks. Talent Acquisition & Development: Lead hiring efforts and talent development to build a strong, scalable operations team. Minimum Qualifications Bachelor s degree in a relevant discipline. 15+ years of progressive experience in operations management. Proven success building and leading high-performing, geographically dispersed teams. Deep understanding of shared services models and operational transition experience. Strong capability managing multiple technical and operational functions aligned to corporate objectives. Excellent cross-functional collaboration skills across global teams. Advanced analytical, problem-solving, and decision-making abilities. Outstanding communication, interpersonal, and presentation skills. Experience managing operations in a global, multi-time zone environment. Familiarity with India s business environment and regulatory landscape. Preferred Qualifications MBA or other advanced degree. SaaS industry experience. Knowledge of relevant SaaS platforms and technologies. Demonstrated success in transitioning operations to cost-effective locations. Experience in vendor management and financial reporting. Expertise in operational excellence methodologies (Lean, Six Sigma, etc.). Proven track record of scaling operations in high-growth companies. In-depth understanding of compliance standards and regulatory requirements. Lead and grow a key operational hub within a leading global proptech company. Collaborate with innovative, diverse teams across multiple continents. Influence the development of scalable, efficient operational models. Access to ongoing professional growth opportunities in a dynamic environment. Qualification : Bachelors degree in a relevant discipline

Admin Executive Location: Pune, Maharashtra Experience: 2 3 Years Function: Administration Education: Graduate Degree Job Summary: We are looking for a proactive and organized Admin Executive to manage day-to-day administrative functions and ensure smooth office operations. This role includes handling office management, facility upkeep, travel coordination, vendor management, and general administrative support. The ideal candidate will bring strong coordination skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment. Key Purpose of the Role: To provide seamless administrative support and ensure an efficient, safe, and well-managed workplace by overseeing office operations, facilities, travel arrangements, and support staff. Key Responsibilities: Guest & Meeting Coordination Manage visitor entry and welcome procedures Arrange and support internal and external meetings Travel Desk Support Coordinate travel bookings, logistics, and accommodation for employees Maintain travel-related records and vendor contacts Facility & Housekeeping Management Oversee maintenance of office infrastructure and common areas Ensure cleanliness and hygiene standards across office premises Event Support Assist in planning and executing company meetings, celebrations, and team events Support Staff Supervision Supervise office assistants, housekeeping, and other support personnel Monitor task allocation and performance Vendor & Agency Coordination Liaise with vendors for office supplies, facility maintenance, and service contracts Manage vendor payments and service agreements Communication & Documentation Draft and manage official communication and internal correspondence Maintain administrative records and documentation Health & Safety Compliance Ensure compliance with workplace safety protocols and statutory requirements General Administrative Support Provide day-to-day support for internal teams and help maintain operational efficiency Ideal Candidate Profile: Background: 2 3 years of experience in office administration Prior experience in IT or non-IT sectors Technical Competencies: Strong coordination and organizational abilities Proficiency in handling travel logistics and vendor interactions Capable of managing office support staff Skills & Strengths: Excellent multi-tasking and time management skills Good verbal communication and interpersonal skills Proficient in English (spoken and written) Opportunity: This role offers the chance to grow within a dynamic and professional organization. As an Admin Executive, you will play a key role in supporting operational excellence and workplace efficiency. Supervision & Collaboration: Reports to: Manager HR Collaborates with: Internal teams, vendors, support staff, and visitors Qualification : Graduate Degree

Logistics Infrastructure Executive Location: Pune, Maharashtra Function: Operations Experience: 3 4 Years Education: Master s Degree in Supply Chain Management Job Summary: We are seeking a resourceful and data-driven Logistics Infrastructure Executive to support the optimization of biomass transportation on the BiofuelCircle platform. This role involves planning transportation networks, managing logistics assets, implementing tracking technologies, and ensuring compliance all aimed at improving supply chain efficiency and reducing operational costs. Key Purpose of the Role: To develop and manage logistics infrastructure, including transport planning and equipment sourcing, to enable seamless and cost-effective biomass deliveries on the BiofuelCircle platform. Key Responsibilities: Transportation Network Planning Analyze transport routes and modes to design an optimized, cost-effective logistics network Identify operational bottlenecks and propose efficiency-enhancing strategies Equipment Procurement & Management Source, rent, or lease trucks, trolleys, tractors, and other logistics assets Monitor usage and maintenance of logistics equipment to ensure readiness and reliability Technology Implementation Integrate GPS and other tracking technologies for real-time logistics monitoring on the platform Work with internal tech teams to align digital tools with logistics operations Regulatory Compliance Ensure logistics infrastructure adheres to safety, environmental, and transportation regulations Liaise with regulatory bodies as needed to meet compliance standards Budget Management Develop and manage logistics budgets Conduct vendor negotiations to optimize infrastructure costs Stakeholder Coordination Collaborate with operations, technology, commercial, and regulatory teams Build relationships with external logistics partners and equipment vendors Ideal Candidate Profile: Professional Experience: Hands-on experience with logistics stakeholders such as fleet operators, owner-driver vehicles, or truck manufacturers Exposure to data-driven organizations or platforms is preferred Technical Competencies: Strong grasp of transportation and supply chain principles Ability to interpret large datasets to identify operational improvements and cost savings Personal & Interpersonal Skills: Analytical thinker comfortable with data-backed decision-making Strong communication and collaboration skills to work across functions and with partners Self-motivated, creative problem solver, and accountable team player Opportunity: This role offers an exciting growth opportunity within India s emerging bioenergy ecosystem. As a Logistics Infrastructure Executive, you will work at the intersection of sustainability and logistics innovation, helping to unlock the bioenergy potential of the country through smart and scalable logistics solutions. Supervision & Collaboration: Reports to: Head Operations Desk Collaborates with: Platform Operations, Logistics, Sales, and Customer Success Teams Qualification : Masters Degree in Supply Chain Management

Branch Operations Executive Location: Pune Experience: 2-3 Years Openings: 2 About the Role: As a Branch Operations Executive, you will be a vital support for our pan-India branch network, reporting directly to a Senior Manager. This individual contributor role focuses on providing essential Management Information System (MIS) support, driving performance metrics, and ensuring seamless communication between branches and various Head Office stakeholders. Your meticulous attention to detail and ability to transform data into actionable insights will be key to success. What You'll Do: Daily Performance Tracking: Provide branches with crucial daily MIS updates to drive Issuance and S2S (Service-to-Sales) performance. Opportunity Analysis: Support branches by analyzing walk-in and outcall data to identify and capitalize on new business opportunities. Coordination & Collaboration: Act as a central point of contact, coordinating regularly with Area Operations Heads (AOH) and Territorial Operations Heads (TOH), as well as other Head Office departments (Ops, HR, IT, etc.) for various MIS, reports, and other requirements. Feedback & Reporting: Collating issuance-related feedback from stakeholders and preparing comprehensive monthly dashboards and presentations for senior management reviews. Key Performance Support: Track and share daily BOD (Beginning of Day) pending details related to issuance with all relevant stakeholders. Provide End of Day (EOD) updates on New Business (NB) pending cases. Assist branches with surrender retention efforts in coordination with the Head Office BCT team. Data Management: Manage branch mapping and headcount details, sharing updates with allied departments monthly or as changes occur. System Updates: Facilitate monthly outcall data uploads to Ubona after coordinating with the HO S2S team. Ad-hoc Reporting: Fulfill any other ad-hoc MIS requirements from Senior Management. What We're Looking For: Experience: 2-3 years of experience, specifically in MIS management or a similar data-driven operational support role. Education: A Graduate degree from a recognized institution. Skills & Competencies: Strong Process Orientation: Ability to adhere to and improve operational workflows. Exceptional Attention to Detail: Meticulous in data handling and report generation. Effective Communication: Clear and concise in written and verbal interactions with various stakeholders. Customer & Consumer Engagement: An understanding of providing excellent support in a dynamic environment. Proficiency in MS Office tools, especially Excel, for data analysis and reporting. Strong Interpersonal and Relationship Building skills for effective collaboration. Qualification : A Graduate degree from a recognized institution.

Position: Analyst, Operations Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients but it often doesn t. Zocdoc empowers patients by providing a leading healthcare marketplace where millions can easily find and book care across specialties and insurance plans nationwide. We aim to transform healthcare into a competitive, consumer-friendly industry that raises quality and lowers costs. Your Impact: As an Analyst, Operations, you ll partner with Provider Set Up teams to turn operational activities into actionable insights. Through data analysis, metrics tracking, and visualization, you ll optimize workflows, projects, and overall team performance helping Zocdoc run smoothly and efficiently. You ll Enjoy This Role If You Are: Detail-oriented and results-driven, with a knack for extracting meaningful insights from diverse data sources. Comfortable working independently and collaboratively in a fast-paced, dynamic environment. Interested in leveraging emerging technologies like machine learning and AI to innovate. Technically proficient in data extraction, analysis, and visualization. A strong communicator and multitasker who quickly adapts to new challenges. Day-to-Day Responsibilities: Collaborate across teams to develop/refine performance metrics aligned with business goals. Manage projects end-to-end: data analysis, visualization, testing, deployment, and documentation. Standardize data interpretation and management practices to ensure consistency and integrity. Identify and streamline inefficient workflows using dashboards and consolidated data sources. Design and build custom queries and dashboards to support business decisions. Train and support end-users in understanding and leveraging new reports and dashboards. What Success Looks Like: Bachelor s degree with at least 60% in 10th/12th/graduation from a top-tier institution. 4+ years experience in data management, analysis, visualization, metrics tracking, and modeling. Advanced proficiency in SQL. Experience with Looker/LookML and Salesforce reporting (preferred). Python skills are a plus. Strong independent problem-solving skills. Excellent verbal and written communication. Benefits: Join a smart, supportive, and mission-driven team. Competitive compensation and medical insurance. Perks like catered lunch, Ping Pong, daycare facilities, wellness programs, and more. Cellphone and Wi-Fi reimbursements. Competitive parental leave and sabbatical (after 5 years). Annual sponsored health check-ups. Certified Great Place to Work (2024-2025). About Zocdoc: Zocdoc is the nation s leading digital health marketplace, helping millions find, compare, and book healthcare effortlessly. Founded in 2007, we are driven by our mission to empower patients and guided by our core values. We prioritize diversity, equity, and inclusion, fostering a collaborative, welcoming workplace. Qualification : Bachelors degree with at least 60% in 10th/12th/graduation from a top-tier institution.

Position: Provider Data Operations Senior Associate Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients, but often it doesn t. Zocdoc empowers patients by offering the leading healthcare marketplace to easily find and book care across specialties and insurance plans nationwide. Our goal is to make healthcare consumer-friendly, driving quality up and prices down. Your Impact: As a Senior Provider Data Operations Associate, you will be the guardian of Zocdoc s data ecosystem managing, structuring, and analyzing large volumes of data to ensure accuracy and integrity. You'll transform raw data into strategic insights that drive decision-making and continuous improvement. By leveraging AI tools, JavaScript, and SQL, you ll optimize workflows and scale operational processes across product and operations teams. Day-to-Day Responsibilities: Use AI prompts to improve workflow efficiency. Develop and maintain automation scripts using Google Apps Script and JavaScript. Troubleshoot and optimize scripts to enhance functionality and scalability. Extract, manipulate, audit, and analyze data using SQL. Generate actionable insights from various dashboards. Support product decisions with data-backed research and cross-functional collaboration. What Makes You Successful: Bachelor s degree with good academic standing (minimum 60% in 10th/12th/graduation). 3-4+ years of relevant work experience. Proven experience using AI tools for automation. Advanced skills in Microsoft Excel and Google Sheets, including Google Apps Script. Working knowledge of JavaScript and comfort with web-based tools. Understanding of Python and expertise in SQL is a plus. Strong communication skills to translate technical and non-technical information. Ability to manage multiple tasks in a fast-paced environment with a strong sense of accountability. Experience in US healthcare or healthcare technology is a bonus. Benefits: Work with a smart, supportive, and collaborative team. Competitive salary and medical insurance. Perks such as catered lunches, Ping Pong, daycare facilities, and wellness programs. Cellphone and Wi-Fi reimbursements. Competitive parental leave and sabbatical after 5 years. Annual sponsored health check-ups. Certified Great Place to Work (2024-2025). About Zocdoc: Zocdoc is the leading digital health marketplace in the US, connecting millions of patients with nearby, in-network healthcare providers. Founded in 2007, Zocdoc s mission is to empower patients with choice and transparency. We value diversity, collaboration, and innovation, striving to build a better healthcare experience for all. Qualification : Bachelors degree with good academic standing (minimum 60% in 10th/12th/graduation).

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Job Title: Staff Data / Machine Learning Engineer Company: Druva Location: Pune, Maharashtra, India About Druva: Druva, the autonomous data security company, delivers data protection on autopilot through a 100% SaaS, fully managed platform that secures and recovers data from all threats. The Druva Data Security Cloud guarantees data availability, confidentiality, and integrity providing customers with autonomous protection, rapid incident response, and guaranteed data recovery. Trusted by over 6,000 customers worldwide including 65 of the Fortune 500 Druva safeguards business-critical data in today s connected world. Backed by over $350M in venture capital, Druva protects more than 200 PB of data globally and offers a $10 million Data Resiliency Guarantee against cyber threats. The Role & Team: Join Druva s Business Intelligence team, where data drives key insights and fuels operational and strategic decisions. As a Staff Data/Analytics/ML Engineer, you will lead the development of data-to-insights recommendation engines and drive collaboration across teams to deliver impactful, data-driven solutions. This is a high-impact role working alongside expert engineers and product leaders, leveraging industry-leading data platforms and tools. What You ll Do: Bridge the gap between data engineering, analytics, and machine learning to unlock actionable business insights. Collaborate cross-functionally with Product, Engineering, GTM, and Customer Success teams to build data-driven solutions that enhance decision-making and business outcomes. Design, build, and maintain scalable data pipelines and infrastructure supporting analytics, machine learning, and operational workflows. Develop and optimize data models for efficient analytics and reporting across large datasets. Lead feature engineering, model training, and deployment pipelines for real-time and batch ML/AI applications. Drive architectural improvements in data governance, observability, and platform scalability. Evaluate and implement cutting-edge data tools and platforms including Reverse ETL, MLOps, and DataOps frameworks. Mentor and guide data engineers, analysts, and ML practitioners, fostering technical excellence and collaboration. Translate complex business requirements into technical deliverables, prioritizing initiatives that maximize impact. What We Are Looking For: Bachelor s or Master s degree in Computer Science, Data Science, Engineering, Statistics, or a related field. 7+ years experience spanning data engineering, analytics engineering, and machine learning with a strong technical foundation in all three areas. Expertise in modern data stacks: Snowflake, dbt, Airflow, Spark, and cloud platforms (AWS, GCP, Azure). Proficiency with BI and analytics tools such as Looker, Sigma, Tableau, Power BI, or equivalents. Strong skills in SQL, Python, and distributed data processing frameworks (Spark, Dask, etc.). Experience designing and maintaining data pipelines, ETL/ELT workflows, and data transformations for analytics and ML use cases. Familiarity with ML frameworks like TensorFlow, PyTorch, Scikit-learn, and MLOps lifecycle management. Deep knowledge of data modeling, architecture, and governance best practices. Proven problem-solver who thrives in ambiguity and designs robust data solutions. Experience working in Agile environments with strong prioritization and collaboration skills. Excellent communication skills, capable of simplifying complex technical topics for non-technical stakeholders. Bonus Points For: Experience with Generative AI, LLMs, and integrating AI into business workflows. Knowledge of streaming architectures (Kafka, Kinesis, Pub/Sub) and real-time analytics. Familiarity with Data Contracts, Data Quality frameworks, or Data Mesh architectures. Experience with Reverse ETL tools such as Salesforce, Census, Hightouch, or Segment for operational analytics. If you re passionate about driving data innovation at scale and want to work in a dynamic environment protecting the world s critical data, Druva invites you to join our team! Qualification : Bachelors or Masters degree in Computer Science, Data Science, Engineering, Statistics, or a related field.

Job Title: Service Desk Specialist (Licensing / Order Management) Company: Druva Location: Pune, Maharashtra, India About Druva: Druva empowers organizations with cyber, data, and operational resilience through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Our platform simplifies data protection, streamlines governance, and delivers actionable insights to accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates infrastructure complexity and management costs, enabling data resilience across multiple geographies and clouds. About the Role: We are seeking a skilled Service Desk Specialist to join our Licensing and Order Management team. This role involves managing product licenses, troubleshooting customer issues, and coordinating with global sales and finance teams to ensure seamless customer entitlement and satisfaction. The ideal candidate is customer-focused, process-driven, and capable of multitasking efficiently in a dynamic environment. Desired Skills & Experience: 4+ years of experience in Service Desk or similar customer-facing roles, preferably within a product company. Excellent phone etiquette, with strong written and verbal communication skills. Proficiency in MS Office applications is a plus. Experience working with software licensing processes. Familiarity with Order-to-Cash processes is advantageous. Exposure to AWS cloud, backup, and storage technologies is a plus. Ability to multitask efficiently and adhere to defined processes. Experience in running scripts to extract data from various databases is desirable. Familiarity with Salesforce and Google Workspace applications is preferred. Key Responsibilities: Generate and deliver product licenses to Druva prospects, channel partners, and customers. Troubleshoot and resolve licensing-related customer issues. Collaborate with global Sales and Finance teams to resolve entitlement and billing discrepancies. Create Proof of Concept (POC) server instances on AWS following documented processes. Contribute to process design, optimization, and continuous improvement initiatives. Support retention of support contracts by delivering excellent customer service. Participate in customer experience improvement programs. Provide Service Desk coverage during assigned hours within a 24x5 operational framework. Proactively identify gaps, suggest improvements, and notify customers within defined SLAs. Manage proactive support queries and communicate updates spontaneously. If you thrive in a fast-paced, customer-focused environment and are passionate about driving operational excellence, Druva offers an exciting opportunity to be part of a global leader in data resilience.

Job Title: Technical Support Engineer Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations worldwide with the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Druva simplifies data protection, streamlines governance, and delivers data insights, helping customers accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates complex infrastructure and management costs, delivering robust data resilience across multiple geographies and clouds. About the Role: Join Druva s Global Customer Support team, a group of highly skilled engineers dedicated to resolving complex technical issues and enhancing the customer experience. As a Technical Support Engineer, you ll be on the front lines of delivering exceptional support for Druva s innovative cloud-based data protection products. This role offers a dynamic and challenging environment where you ll develop your skills while directly impacting customer success and satisfaction. What You ll Do: Provide technical support for Druva s products as part of a 24x7x365 global support team. Collaborate with team members to troubleshoot and resolve complex technical issues. Analyze logs and exceptions to identify root causes and improve product usability and customer experience. Contribute to knowledge management by documenting solutions as Knowledge Base articles. Develop and implement productivity tools to tackle complex technical challenges. Escalate unresolved issues to appropriate teams while maintaining clear communication with customers at all levels. Follow established troubleshooting methodologies to diagnose, reproduce, and resolve issues. Engage in continuous learning through training and e-learning courses. Work closely with Quality Assurance and Engineering teams to identify, report, and resolve product defects. Utilize remote support tools and case management systems such as Salesforce, JIRA, and Zoom. Meet and exceed Service Level Agreements (SLAs) for all customer support channels. Who You Are: Minimum Qualifications: Bachelor s degree in a technical field or equivalent experience. 3+ years of relevant technical support or similar experience. Strong written and verbal communication skills. Good understanding of backup and recovery concepts, including disaster recovery, backup types, and replication. Experience with Operating Systems administration: Windows, Linux, Solaris, Unix. Familiarity with cloud infrastructure such as AWS, VMware Cloud, or other public cloud providers. Knowledge of server backup applications and troubleshooting security-related issues. Skilled in troubleshooting using tools like Wireshark, tcpdump, Procmon, Perfmon. Basic understanding of storage technologies (SCSI, SAN, iSCSI, NAS). Hands-on experience with VMware, Hyper-V, and Nutanix technologies. VMware Certified Professional (preferred). Nutanix Enterprise Administrator certification (preferred). Knowledge of backup and recovery for databases like Microsoft SQL and Oracle. Ability to troubleshoot integration issues between SaaS and on-premises applications. Experience creating customer-facing documentation. Experience with deployment and configuration is a plus. If you are passionate about customer success, technical problem-solving, and working with cutting-edge cloud technology, Druva offers an exciting environment where you can grow your career and make a tangible impact. Qualification : Bachelors degree in a technical field or equivalent experience.

Job Title: Associate Renewal Specialist Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations with the Data Resiliency Cloud the industry s first and only at-scale SaaS solution. Druva simplifies data protection, governance, and visibility, eliminating complex infrastructure costs while delivering data resilience across multiple geographies and clouds. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva accelerates organizations journey to the cloud. Role Overview: The Associate Renewal Specialist will support the Renewals team by preparing quotes, assisting Field Account Executives, and ensuring accurate and timely renewal documentation. This role acts as a liaison between Renewals, Sales, Sales Operations, and Deal Desk teams to streamline renewal processes and accelerate deal closures. Key Responsibilities: Prepare renewal quotes and assist Renewal Specialists in the sales process. Support Field Account Executives by documenting renewal opportunities and preparing necessary paperwork. Cross-check completed deals for accuracy in SalesForce to improve renewal velocity. Facilitate communication and coordination among Renewal Specialists, Sales, Sales Operations, and Deal Desk. Maintain accurate records of renewal requests, quotes, approvals, contracts, and other relevant documents. Proactively contact Renewal Specialists ahead of future renewals to begin paperwork and prepare renewal activities. Monitor renewal quote uploads to the automation platform and track progress to identify delays or exceptions. Ensure renewal paperwork and contracts are completed accurately and timely, adhering to company policies. Qualifications: 6 months to 2 years of relevant experience in Sales, Sales Operations, Sales Development, or Renewals preferred. Bachelor s degree required; MBA is a plus. Knowledge of sales or technology industries is advantageous. Understanding of subscription and SaaS business models is a strong plus. Excellent written and verbal communication skills. Proficient with Microsoft Office or Google Workspace. Familiarity with Salesforce or similar CRM tools preferred. Willingness to work split shifts overlapping India and USA time zones. Note: This role is based in Pune and requires night shift availability. Qualification : Bachelors degree required; MBA is a plus.

Software Engineering Manager Continuous Product Delivery (CPD) Location: Pune, India About the Team & Role As an Engineering Manager in the CPD Pune team, you will lead multiple software engineering teams focused on delivering long-term stability and exceptional customer experience for Rubrik s on-premise data backup and management platform. You will combine strong technical expertise with empathetic leadership to build high-performing teams and foster a culture centered on customer success and product quality. In this role, you will own the accountability for driving product stability, quality improvements, and successful roadmap delivery. You will collaborate closely with product managers, support teams, and other engineering leaders across India and the US, championing customer-centricity and continuous improvement. Key Responsibilities Hire, build, and grow strong, high-performing engineering teams. Lead by example with hands-on technical and operational involvement. Establish a culture of excellence, accountability, and customer focus. Collaborate with customers and support to troubleshoot and prioritize issues. Partner with Product Management and stakeholders to plan and deliver product roadmaps end-to-end. Drive metrics-driven initiatives to improve key performance indicators such as MTTR (Mean Time To Recovery) and reduce customer-found defects. Work with engineering leadership to improve product quality through fixes, tooling, and documentation. Manage project planning and prioritization, balancing roadmap delivery with operational needs. Mentor and coach engineers and senior contributors to maximize their growth and performance. Effectively handle customer escalations, leading from the front to ensure quick resolution. Qualifications & Skills Bachelor s degree in Computer Science or equivalent engineering discipline. 14+ years of industry experience with 2+ years in engineering management roles. Proven experience in solving complex problems and leading large-scale projects in distributed systems, preferably in storage, data protection, or security domains. Demonstrated ability to build and develop engineering teams. Strong communication skills, both written and verbal. Experience delivering enterprise-grade products with high quality standards. Skilled in managing hot customer escalations and driving quick turnarounds. Comfortable working with stakeholders across India and US time zones. About Rubrik Rubrik (NYSE: RBRK) is dedicated to securing the world s data through its Zero Trust Data Security platform. Powered by machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and resilience against cyberattacks and operational disruptions. Qualification : Bachelors degree in Computer Science or equivalent engineering discipline

Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.

About HSBC If you re looking for a career that helps you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist. Role: Lead Consultant Specialist Key Responsibilities: Incident Management: Ensure the 24/7 availability of critical enterprise applications. Work with Digital, Non-Digital teams, and third parties to identify, classify, and prioritize production incidents. Root Cause Analysis: Collaborate with technical teams to ensure that the root cause of incidents is found as a priority. Ensure actions are documented, assigned, and tracked to meet Service Level Agreements (SLAs). Documentation & Reviews: Document incident and problem management reviews, ensuring all interested parties are invited to incident retrospectives. Oversee the daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked. Complex Problem Management: Oversee complex problem cases and associated actions, ensuring teams are progressing and collaborating at all times. Ensure problem resolutions are implemented through the appropriate change management policy. Trend Analysis & Action: Identify trends and patterns of incidents and trigger reviews with technical teams. Validate that problems have been documented correctly and contain accurate information. Conduct quality checks on outage records to ensure accurate impact recording. Process Improvement: Ensure the problem management process incorporates new errors into the Known Error Knowledge Base (KB). Produce regular and ad-hoc problem and incident management reports within agreed timescales. Collaboration & Promotion: Coordinate and promote the effective functioning of problem management activities across Digital Support teams and other connected teams. Incident Ticket Management: Ensure incident and problem tickets are up-to-date, working across Digital teams for efficient ticket management. Technology Modernization: Drive technology modernization initiatives and conduct Release Readiness and Milestone Reviews. Requirements: To be successful in this role, you should meet the following requirements: Experience: A decade of experience as an IT Incident Manager or IT Service Manager with excellent problem-solving skills and the ability to collaborate with technical teams. ITIL Knowledge: Advantageous knowledge of ITIL, with ITIL certification being preferred. Experience in Agile & DevOps: Experience of working in Agile environments and familiarity with DevOps practices. Service Desk Tools: Proficiency with service desk tools such as Jira Service Desk, Global Service Desk, and ServiceNow. ITSM Processes: Strong understanding of ITSM processes and participation in CAB meetings to discuss release scope and/or roadblocks. Communication Skills: Excellent written and verbal communication skills. Monitoring & Tooling: Familiarity with tooling for application monitoring using AppDynamics and logging setup using Splunk. Incident & Problem Management Approaches: Proficient in incident and problem management approaches (e.g., Pareto analysis, Ishikawa diagrams, brainstorming). Microservices Architecture: Experience with applications using microservice architecture will be an added advantage. On-Call Availability: Willingness to be on-call to provide impact information for the services. If you're ready to take your career to the next level with HSBC, we encourage you to apply.

If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Product Owner Business: Digital Business Operations Global Operations Principal responsibilities The UAT VP for CROSS BORDER CROSS CURRENCY SVS will lead a team of UAT testers and provide functional support and guidance to the team and ensure the efficacy of testing, manage the risks by timely identification of issues and management of the defects. The role also requires the individual to Manage UAT direct reports, including leading, coaching, and mentoring testing team members. Integrate and embed UAT function into new micro services-based payments infrastructure, which includes defining UAT scope, tools, processes, and flows. Functionally own UAT across Cross border Cross Currency (CBCC) sub value stream(across assets). Work with Product owners and UAT team members to ensure front to back UAT coverage for all project and programs and provide inputs around requirements, defining acceptance criteria and identify applicable UAT test scenarios. Coordinate all cross-application dependencies and downstream impact with IT and business teams to prioritize enhancements and defects into releases.Collaborate and provide release status to leadership team and stakeholders. Drive automation and efficiency initiatives within the UAT set-up. Evaluate optimization of the existing test packs across. Ensure optimal resourcing of UAT test team to conduct regression and functional testing across releases and programs. Ensure UAT team is able to meet project timelines and resolve any cross functional issues, dependencies or impediments. Encourage and implement continuous learning initiatives within the team to stay updated with the latest testing practices and technologies. The individual will be responsible for guiding the team towards achieving unattended automation runs, optimizing test cases , and, streamlining the test packs to enable faster, more robust and comprehensive testing cycles Applying fail-first principles in manual testing to maximize the defect detection efficiency and ensure a robust system quality. Requirements Knowledge of Payments. Well versed with the latest automation testing trends/tools Exposure to Release and test management. Thorough understanding of SDLC & AGILE frameworks. Ability to work effectively with cross-functional teams and manage expectations of multiple stakeholders. Concurrent management of activities across multiple teams spread globally across different time zones. Excellent Communication (written / verbal) & co-ordination skills Assertive, Strong Negotiation / influencing skills Keen Eye for detail. Working Knowledge of tools like QC, Confluence and JIRA. Project Management skills. Over 12 years of payments experience. Strong risk orientation and exposure to Group Compliance, FIM and Risk policies.

About Us: At Ugaoo, we're more than just a gardening brand we're a movement. With over 135 years of experience in agriculture and horticulture under the legacy of Namdeo Umaji Agritech, we are transforming the future of gardening. With the global gardening market projected to reach $120 billion by 2027, we re at the forefront of this change. Ugaoo blends time-tested wisdom with modern innovation, offering a fast-paced, dynamic environment for those eager to make an impact. Join us if you're passionate about growing, both personally and professionally, and be part of a company that thrives on collaboration, innovation, and results. A Culture of Growth: At Ugaoo, your ideas are valued, and you'll find a supportive environment where you can flourish. We foster values like resilience, openness, and responsibility. Room to Innovate: We encourage ownership and calculated risks. If you're someone who enjoys challenging the status quo, Ugaoo is the place for you. Performance-Driven Success: Your dedication and hard work will be recognized, with direct impact on the company s growth. Kinship and Collaboration: You're not just an employee; you're part of a team. At Ugaoo, we work, celebrate, and support each other every step of the way. Key Responsibilities: Order Processing: Manage order processing through online portals. Shipment and Invoices: Ensure shipment labels and corresponding invoices are correctly attached to shipments. MIS Reporting: Maintain daily MIS reports in Excel for orders posted on the same day. Provide inventory and shipment reports to the management team via email. Inventory Planning & Allocation: Plan and allocate inventory based on consumption, ensuring inventory needs are met periodically. Returns Management: Handle returns through online e-commerce portals, ensuring proper communication with e-commerce partners for discrepancies. Claims & Credit Notes: Record returns by raising credit notes for materials returned and received in the warehouse. Courier Coordination: Coordinate with courier partners to ensure timely pickups of shipments. Claims Management: Raise online tickets for claims if material is received damaged or if incorrect products are received. Documentation: Maintain separate data of orders, returns, and claims, and ensure all paperwork is properly filed. Team Coordination: Coordinate with the e-commerce business team to ensure smooth operations and avoid discrepancies. Requirements: Bachelor s Degree 2-3 years of experience with a good understanding of order processing through online marketplaces. Strong proficiency in MS Excel Excellent communication and coordination skills. Who We re Looking For: We are looking for driven individuals eager to take ownership of their work and step up to new challenges. If you're passionate about growing in a fast-paced environment and are ready for the next step in your career, Ugaoo is the perfect place for you. Join us, and let s grow together because we believe Plants Grow People. Impact: Your work directly impacts the growth of the company. Collaboration: A supportive environment where you re part of a team that works together to succeed. Growth: A chance to develop your skills and career in an innovative and fast-growing company. Qualification : Bachelors degree and have an experience of 2-3 years and has good understanding of order processing through marketplaces