Functional Jobs in Hyderabad

102 Jobs Found

IN

Ibm Maximo Techno Functional Consultant

Innovapptive

5+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Position: IBM Maximo Techno Functional Consultant Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is transforming industrial operations by uniting front-line workers, back-office teams, and assets on a single connected worker platform. Our patented, Code-Free platform for SAP and IBM Maximo digitizes and automates traditionally paper-based, labor-intensive processes in maintenance, operations, and supply chain. With real-time visibility and mobile-first apps, we empower front-line workers and back-office teams alike. Global leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser rely on us to improve asset uptime, productivity, and safety saving millions annually. Supported by marquee investors Tiger Global Management and Vista Equity Partners, we are committed to innovation, growth, and making a real impact on the industrial workforce worldwide. Role Overview: As an IBM Maximo Techno Functional Consultant, you will engage with plant maintenance leaders to provide expert consulting on process improvements, mobility best practices, and solution adoption. You will lead solution design workshops, deliver value-driven digital transformations, and mentor teams to maximize the impact of Innovapptive s cloud-based SaaS solutions. How You Will Make an Impact: Understand customer Maintenance & Repair Operations, Plant Maintenance processes, and Asset Management integration points, especially in Oil & Gas, Chemicals, Utilities, and Manufacturing. Communicate business benefits and ROI of Innovapptive s solutions to client leadership. Guide customers through process digitization, solution design, and user adoption best practices. Provide and document best-practice solutions and alternatives for business challenges. Mentor Development and Implementation teams on technical designs and configuration. Manage multiple tasks in a fast-paced environment, ensuring high-quality project delivery. What You Bring to the Team: Bachelor s Degree in IT, Computer Engineering, or Computer Science. 5-8 years hands-on IBM Maximo functional solution design experience (requirement gathering, prioritization, documentation, consulting, configuring). 1+ years industry experience in Chemicals, Oil & Gas, or Utilities. 4+ years IBM Maximo Techno Functional implementation experience. Deep knowledge of IBM Maximo EAM, including enterprise asset and work management, spare parts management. Expertise in Maximo Web Application and Anywhere/Mobile. Strong understanding of Maximo modules, object structure, and attributes. Preferred knowledge of Maximo industry solutions (Oil & Gas, Nuclear, Utilities). Proficiency in PLSQL/MSSQL, Maximo 7.x+, BIRT Reporting. Experience troubleshooting Maximo configuration and integration issues. Familiarity with Maximo deployment, license management, patching, API enablement. Knowledge of OpenShift and Linux is a plus. Experience managing small teams (2-4 members) and delivering training. Soft Skills: Strong analytical and problem-solving skills in technical and business contexts. Excellent communication and client engagement abilities. Passionate about innovation, customer success, and digital transformation. Willingness and ability to travel as needed for client and team collaboration. What We Offer: An open, innovative, and collaborative work environment. Entrepreneurial spirit with unlimited growth opportunities. The chance to work with leading global brands on impactful projects. Competitive base salary and bonus structure. Generous vacation and paid time off. Comprehensive medical insurance for family (self, spouse, children, parents/in-laws). Paid maternity and paternity leave. Bi-annual transparent performance reviews. OKR-driven performance and development culture. Access to a wide range of e-learning courses (technical, product, process). Active interest groups and clubs (Book Reading, Toastmasters, Sports, Music, etc.). Innovapptive is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome applicants regardless of race, religion, gender, disability, veteran status, or any legally protected status. Qualification : Bachelors Degree in IT, Computer Engineering, or Computer Science.

Maximo IBM Maximo Functional Techno functional Consultant
EF

Business Analyst

Effiasoft

5+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Title: Business Analyst Job Category: IT Job Type: Full Time Experience: 5+ Years Location: Hyderabad (Onsite) Job Overview We are looking for a motivated and detail-oriented Business Analyst to join our team. You will play a key role in gathering and analyzing requirements, coordinating with stakeholders, and ensuring project delivery in line with agile methodologies. Your ability to communicate clearly and manage project documentation will be critical for the success of our software development initiatives. Key Responsibilities Requirement Analysis & Documentation Gather and analyze business requirements from stakeholders, users, and customers. Prepare clear and comprehensive Business Requirement Documents (BRD) and Functional Specification Documents (FSD). Project Planning & Execution Define project scope and objectives, ensuring technical feasibility. Develop detailed project plans and track delivery timelines within scope and budget. Participate actively in sprint planning, daily stand-ups, demos, and retrospectives. Stakeholder Communication Maintain proactive communication with stakeholders, internal teams, and clients. Document customer feedback and manage expectations throughout the project lifecycle. Product Design & Development Support Design solution prototypes and UI mockups adhering to company standards. Prioritize features, enhancements, and bug fixes based on business impact. Market & Product Research Conduct research to identify market trends and improvement opportunities. Present actionable insights and innovation strategies to stakeholders. Training & Support Lead knowledge-sharing sessions and onboarding for new and junior team members. Identify customer issues and suggest practical solutions or workarounds. Required Qualifications MBA or Engineering degree in Computer Science or related field. Proven experience in business analysis within a software development environment. Strong understanding of Agile and Scrum methodologies. Excellent verbal and written communication skills. Ability to organize and manage multiple tasks with strong attention to detail. Preferred Qualifications PMP or Scrum Certification. Experience with requirement management tools and platforms. Exposure to client-facing roles and enterprise software solutions.

Business Analyst Business Analyst Full Time Full-Time
SA

Software Engineering Pmts (sdet)

Salesforce

15+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Software Engineering PMTS (SDET) Software Engineering | Hyderabad, India | Full-Time About the Role Join Salesforce s Service Cloud team as a PMTS Q3 Engineer (Software Development Engineer in Test) focused on quality, automation, and engineering efficiency. You will work on cutting-edge customer service platforms that leverage AI-powered chatbots, unified communications, and real-time CRM integrations. The Q3 Engineering team is a highly accomplished group passionate about quality, tooling, and innovation. As a senior engineer, you will influence product design, quality culture, and delivery across multiple teams, ensuring trust and excellence. Key Responsibilities Lead and coordinate efforts to deliver high-quality software products across multiple scrum teams. Own complex and ambiguous features with a deep understanding of the Salesforce Service Cloud application. Define and implement quality assurance processes, automation frameworks, and validation techniques. Mentor junior engineers, influence quality methodologies, and drive best practices across teams. Participate actively in design reviews, test plan creation, and cross-team technical discussions. Develop, review, and maintain sophisticated automated test frameworks and scripts. Monitor feature quality, identify gaps, and lead initiatives to improve test coverage and automation health. Collaborate closely with product management and engineering to align quality efforts with business priorities. Foster a collaborative environment to encourage knowledge sharing and continuous improvement. Use telemetry, metrics, and data-driven insights to influence testing strategies and product quality. Required Skills & Experience 15+ years of relevant technical experience in software engineering and testing. Strong programming skills in Java, JavaScript, or similar languages. Deep understanding of system architecture, operating systems, databases, and object-oriented programming. Hands-on experience designing test plans, automation frameworks, and test specifications. Proficiency with testing methodologies, tools like Selenium WebDriver, Jenkins, and version control systems (e.g., Git). Experience building and optimizing functional/UI automation tests and API testing frameworks. Familiarity with Agile development, Scrum, and quality management systems. Strong communication, collaboration, leadership, and mentoring skills. Ability to handle multiple projects, triage issues, and react quickly to changes. Bachelor s degree or equivalent in Computer Science, Engineering, or related field. Ability to pass Salesforce security and background checks. Highly Desirable Experience with open-source test tools and unit test automation frameworks. Familiarity with industry quality and usability best practices. Experience with CI/CD orchestration tools like Jenkins. Ability to optimize and automate processes, code, and testing efforts. Work on innovative, large-scale cloud platforms impacting millions of users worldwide. Collaborate with some of the top quality engineering experts at Salesforce. Be part of a culture that values trust, innovation, and continuous learning. If you want to lead quality initiatives in a fast-paced, cutting-edge environment and have a passion for excellence, apply today! Qualification : Bachelors degree or equivalent in Computer Science, Engineering, or related field.

Software Engineering Software Engineering Engineering Software Sdet
VA

Automation Test Engineer

Valuelabs

3+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Title: Automation Test Engineer Experience: 5-8 Years Location: Hyderabad About Us: We are a leading technology company committed to delivering high-quality software solutions that exceed client expectations. As we continue to expand our team, we are seeking an experienced Automation Test Engineer to help us build robust, high-performing applications. If you have a strong background in automation testing, mobile testing, and API testing, we would love to hear from you! Responsibilities: Manual Testing: Perform thorough manual testing on mobile and web applications. Create detailed test cases, execute them, and document test results. Identify, report, and track bugs while working closely with the development team to resolve issues. Conduct usability testing and provide feedback to enhance the user experience. Automation Testing: Develop and maintain automated test scripts using tools like Appium, Selenium, or Katalon Studio. Integrate automated tests into the CI/CD pipeline to ensure continuous testing and delivery. Ensure test coverage across various scenarios, including functional, regression, and performance testing. Mobile Testing: Conduct mobile testing across different devices and operating systems. Perform performance testing, including load testing and stress testing. Ensure mobile applications meet the necessary performance, usability, and security standards. API Testing: Develop and execute API test cases using tools such as Postman, SoapUI, or RestAssured. Verify that APIs meet functional, performance, and security requirements. Collaborate with development teams to identify and resolve any API-related issues. Quality Assurance: Participate in code reviews and provide feedback to ensure high-quality code. Stay updated with the latest trends and advancements in testing technologies. Contribute to the creation and improvement of testing strategies and best practices. Requirements: Experience: At least 3+ years of experience in manual and automation testing, with a strong background in mobile testing and API testing. Technical Skills: Proficiency in manual testing techniques and tools. Strong experience with automation testing tools, such as Appium, Selenium, or Katalon Studio. Experience with API testing tools, like Postman, SoapUI, or RestAssured. Knowledge of mobile testing frameworks and tools. Soft Skills: Strong problem-solving and analytical skills. Excellent communication and collaboration skills. Ability to work both independently and as part of a team. Innovative Environment: Work with the latest tools and technologies in a dynamic and challenging environment. Growth Opportunities: We foster a culture of continuous learning and provide opportunities for career advancement. Collaborative Culture: Join a supportive and collaborative team where your contributions will be valued. Competitive Compensation & Benefits: Enjoy a competitive salary and a comprehensive benefits package. Apply Today! If you're an experienced Automation Test Engineer with a passion for delivering high-quality software, we invite you to apply and join our team of experts!

Automation Automation test Test automation Engineer Automation engineer
OT

Senior Qa Engineer

Omniwyse Technologies

8+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Description We are seeking an experienced Senior QA Engineer to oversee our quality assurance team. You will be required to manage all aspects of software and product testing, including developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports. To ensure success as a Senior QA Engineer, you should have extensive experience in high-level problem-solving skills and the ability to lead and project manage effectively. Must Have: Excellent Communication skills Quick learner and willing to learn Demonstrate in-depth complete functional knowledge of the products Implementing testing procedures and overseeing the QA process Must have owned and delivered at least one product Team Player API Testing Test case writing Agile Process Experience with test case management tools like Jira Experience with SQL Queries and willingness to learn Middleware concepts (What is Java, JEE, Node, Mongo etc.) Troubleshooting (See API Calls, JSON viewers, XML) - View logs and see what is happening Proactive approach Good to Have: Experience working in SAAS Platforms Experience with AWS or other cloud platforms

Senior Qa Senior qa Engineer Senior engineer
WL

Business Analyst

Wipro Limited

Fresher | Not Disclosed | Hyderabad, Telangana, India | Full-time

Location: Wherever innovation calls currently Pune, India Company: Wipro Limited Where Transformation Meets Imagination The Bridge Builder: Business Analyst Edition Welcome to Wipro, a place where technology bends to imagination, and solutions aren t just delivered they re crafted with purpose. We re assembling a team of curious minds who love to decode customer wishes, translate them into technical magic, and bring dreams to life. Enter: The Business Analyst, aka The Professional Mind Reader, aka The Human API between our clients and tech wizards. Your Mission: Decode, Design, Deliver Phase 1: Speak the Language of Customers Your first superpower? Understanding what customers mean not just what they say. Meet clients, listen intently, and capture every functional, non-functional, and maybe-even-impossible requirement they throw your way. Dive deep into their RFIs and RFPs like you re solving a treasure map. Sketch out workflow charts, diagrams, and system capabilities you turn chaos into clarity. Gather the right squad internally (project managers, presales gurus, tech architects), and cook up the perfect response to every client ask. Be the voice of reality if a request impacts cost or timeline, you re the first to raise the flag. Present prototypes, show off solutions, and become your client s trusted advisor not just a note-taker. Phase 2: Speak the Language of Delivery Superpower number two? Translating customer dreams into technical reality. Keep the delivery team tuned into every whisper of customer feedback. Review test cases to make sure every client wish made it into the final bake. Run root cause analyses if things go sideways and suggest fixes like a pro. Be the guardian of change requests you re the one making sure new ideas make it to the blueprint. Support QA teams, join hands for UAT demos, and make sure every test is a triumph. Help stitch the final solution together before the grand reveal. And once the project kicks off, stay close guiding the delivery ship to safe harbor. Phase 3: Spread the Knowledge Superpower number three? Turning your smarts into sharable gold. Connect with fellow BAs to swap secrets, tools, and tricks of the trade. Write whitepapers, pen down POVs, and sprinkle your expertise into every corner of Wipro s knowledge galaxy. Build a library of use cases and reusable assets, so no one has to start from scratch. Research industry trends because a wise analyst knows the future before it knocks. Your Scorecard (How We ll Know You re a Legend) This isn t just a job post. It s a call to reinvent yourself. At Wipro, we re rewriting the rules of work, one bold reinvention at a time. If you love connecting the dots between business needs and technical brilliance, this is where you belong. Reinvent your world and ours. Join Wipro. Bring your best ideas. Shape the future. (PS: We explicitly welcome applications from people with disabilities everyone belongs here.)

Business Analyst Business Analyst Full-Time Business Analysis
AI

Salesforce Is Business Analyst

Amgen Inc

Fresher | Not Disclosed | Hyderabad, Telangana, India | Full-time

What you will do Let s do this. Let s change the world. In this vital role you will enhance our Salesforce ecosystem by facilitating seamless communication between stakeholders, developers, and administrators, and delivering solutions aligned with our business objectives. Roles & Responsibilities: Requirements Gathering and Analysis: Collaborate with stakeholders to document business requirements assist in translating them into technical specifications. Responsible for forecasting, procuring, and managing Salesforce licenses to support the needs of Product Teams. This role ensures optimal license utilization, compliance, and alignment with organizational requirements. Solution Design Support: Work with Salesforce teams to design scalable solutions that align with best practices. Stakeholder Engagement: Act as a liaison between Product Teams and Salesforce Platform, conducting workshops and training sessions where required. Data Analysis and Reporting: Analyze Salesforce data to uncover insights and maintain performance dashboards. Testing and Quality Assurance: Create and execute test plans to ensure system functionality. AI and Advanced Technologies: Leverage AI technologies like Salesforce Einstein for predictive insights and automation. Continuous Improvement: Stay updated on Salesforce advancements and recommend innovative solutions. Functional Skills: Must-Have Skills (Not more than 3 to 4): Experience as a Salesforce Business Analyst or in a similar role. Strong knowledge of Salesforce Sales Cloud, Service Cloud, and other core platform functionalities such as Salesforce Marketing Cloud. Experience with MS Office tools including Excel/Word/PowerPoint What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master s degree and 1 to 3 years of Business Administration, Information Technology, or a related field experience OR Bachelor s degree and 3 to 5 years of Business Administration, Information Technology, or a related field experience OR Diploma and 7 to 9 years of Business Administration, Information Technology, or a related field experience Preferred Qualifications: Good-to-Have Skills: Experience with AI technologies, including Salesforce Einstein, AgentForce and OpenAI (e.g., ChatGPT) Proficiency with tools like JIRA, Tableau, or equivalent data visualization tools. Exceptional analytical, problem-solving, and communication skills. Experience with collaboration tools like MS Teams/QUIP/Confluence Professional Certifications Salesforce Administrator (mandatory) Salesforce Business Analyst (mandatory) Salesforce AI Associate (mandatory) SAFe Certification (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com

Salesforce Is Business Business is Analyst
YT

Software Test Engineer

Yagna Technologies Private Limited

1-2 Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Description: We are looking for a Software Test Engineer with 1-2 years of experience to join our team. The ideal candidate will have strong testing skills, good understanding of test case development, and a passion for ensuring the quality of web and mobile applications. Key Responsibilities: Test Case Design & Execution: Estimate and prepare test cases based on requirement specifications and verification plans. Execute test cases for Ad-Hoc Testing, Functional Testing, Regression Testing, Re-testing, Smoke Testing, Non-functional Testing, and User Acceptance Testing. Regression Testing: Analyze changes in the application and identify areas that need to be regression tested to ensure that new updates don't break existing features. Defect Reporting: Prepare detailed defect/problem reports and work with the development team to troubleshoot and resolve issues. Collaboration with Development Team: Work closely with the development team to understand requirements for more effective testing and ensure that testing aligns with project needs. Documentation: Maintain accurate and comprehensive test documentation and test results for future reference and review. Skills & Experience: Testing Types: Strong skills in Ad-Hoc testing, Functional testing, Regression testing, Re-testing, Smoke testing, Non-functional testing, and User Acceptance Testing (UAT). Test Case Development: Experience in designing and developing test cases based on requirement specifications and verification plans. Defect Reporting: Experience in preparing defect/problem reports with detailed steps to reproduce, screenshots, and logs. Collaboration: Ability to work closely with the development team for requirements understanding and ensure effective test coverage. Communication Skills: Good verbal and written communication skills for preparing test reports and working with cross-functional teams. Web & Mobile Testing (Good to Have): Knowledge of both web application and mobile application testing would be a bonus. Key Qualities for Success: Analytical Skills: Strong ability to analyze changes and identify areas that need regression testing. Attention to Detail: Ensure that all defects are reported with clarity and completeness. Adaptability: Comfortable in a fast-paced environment with frequent changes in project requirements. Team Player: Ability to collaborate effectively with developers and other team members.

Software Software Test Engineer Software Engineer Engineer software
CO

Rfp Lead (sap Implementation)

Cognitus

5+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Overview: The RFP Lead will be responsible for managing the entire RFP process for SAP implementation deals. This individual will coordinate with various stakeholders, including sales operations, technical and functional leads, project management, and organizational change management (OCM) experts, to ensure a comprehensive and competitive response. The RFP Lead will organize meetings, gather inputs from subject matter experts, and oversee the writing and submission of the RFP, ensuring alignment with customer requirements and internal standards. Key Responsibilities: RFP Management: Lead the end-to-end management of the RFP process, from initial review of customer requirements to the final submission. Stakeholder Coordination: Collaborate with the Morocco sales operations team to schedule meetings, organize workshops, and coordinate input sessions with technical, functional, PMO, and OCM experts. Content Development: Gather detailed information from subject matter experts (SMEs) and synthesize it into a compelling, comprehensive RFP response. Writing and Editing: Draft, edit, and format RFP documents, ensuring clarity, professionalism, and consistency with Cognitus branding and quality standards. Project Management: Develop timelines, assign responsibilities, and track progress to ensure on-time delivery of RFPs, managing any risks or challenges that may arise. Quality Assurance: Review and validate RFP responses to ensure they meet the customer s requirements and Cognitus best practices. Incorporate feedback and make necessary revisions. Cross-Functional Collaboration: Liaise with the PMO and OCM teams when project management and change management questions arise, ensuring accurate and relevant information is included in the RFP. Continuous Improvement: Maintain a library of standard RFP responses and templates, updating them regularly based on lessons learned from previous RFPs and customer feedback. Qualifications: Experience: Minimum of 5 years of experience in managing RFPs, proposals, or similar processes, preferably within the SAP or ERP implementation space. Project Management Skills: Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. Technical Knowledge: Familiarity with SAP solutions and implementations, including functional and technical components. Experience working with PMO and OCM processes is a plus. Communication Skills: Exceptional written and verbal communication skills. Ability to convey complex technical concepts clearly and concisely. Collaboration Skills: Proven ability to work cross-functionally with sales, technical teams, and management to gather information and build cohesive responses. Attention to Detail: High level of attention to detail and quality assurance in written communications and documentation. Adaptability: Ability to adapt and respond to changing customer requirements and tight deadlines. Qualification : Minimum of 5 years of experience in managing RFPs, proposals, or similar processes, preferably within the SAP or ERP implementation space.

Lead SAP Sap lead Implementation Implementation Lead
TM

Functional Consultant

Tech Mahindra

10+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Summary: We are seeking an Oracle Fusion HCM Techno Functional Lead Consultant with 10+ years of experience in Human Capital Management (HCM). The candidate should have strong functional and technical expertise in Oracle Fusion, with at least 4 end-to-end implementations in Oracle Fusion HCM. The ideal candidate will have hands-on experience in various HCM modules, including Payroll, Data Integration, and Reporting. Key Responsibilities: 1. Lead Oracle Fusion HCM Projects: Oversee and lead end-to-end implementation of Oracle Fusion HCM solutions. Manage functional requirements and translate them into technical solutions. Prepare Functional Design and specifications to meet business requirements. 2. HCM Module Expertise: Strong understanding of core Oracle Fusion HCM modules (including Payroll, Master Data, and Data Upload). Implement and configure solutions for Custom Role Creation, OTBI Reports, BI Publisher, Fast Formula, and DFF/Flex Field configurations. 3. Data Integration & Extracts: Hands-on experience with Fusion HCM Extracts for data extraction and processing. Experience with Oracle Fusion Data Integration tools like HDL, FBL, and SDL for building and enhancing integrations to third-party tools. 4. Approval Management & Security: Expertise in Fusion Approval Management, Security Model, and configuring roles and access. 5. Methodology & Process: Familiarity with OUM Methodology and best practices for Oracle Fusion HCM. Conduct unit testing, user acceptance testing (UAT), and support post-go-live activities. 6. Collaboration & Team Leadership: Work closely with business teams to understand functional requirements and provide techno-functional guidance. Lead and mentor team members throughout the implementation process. 7. Reporting and Analytics: Expertise in creating and customizing OTBI Reports and BI Publisher reports to provide insights and improve decision-making. Required Qualifications: Experience: 10+ years of experience as an HCM Functional Consultant with a minimum of 4 end-to-end Oracle Fusion HCM implementations. Modules Expertise: In-depth knowledge of HCM, Payroll, Fusion Security Model, Data Upload, Master Data, and Custom Role Creation. Technical Skills: Hands-on experience with Fusion HCM Extracts and Oracle Fusion Data Integration tools (HDL, FBL, SDL). Proficient in creating OTBI Reports, BI Publisher Reports, Fast Formula, DFF/Flex Fields. Familiarity with VBCS, PCS, and Autonomous Database. Methodology: Knowledge of OUM Methodology for implementing Oracle Fusion HCM. Communication & Leadership: Ability to lead projects, communicate effectively with stakeholders, and mentor junior team members.

Functional Consultant Functional Consultant Full-Time Business Analysis
IN

Solution Consultant - Sap Eam

Innovapptive

5+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Position: Solution Consultant SAP EAM Location: Hyderabad, Telangana, India Employment Type: Full-Time, Salaried Compensation: Base Salary + Bonus + Benefits About Innovapptive: Innovapptive is transforming the industrial workforce by connecting front-line workers, back-office teams, and assets through the only patented, Code-Free connected worker platform for SAP and IBM Maximo. Our platform digitizes manual, paper-based processes in maintenance, operations, and supply chain with highly configurable mobile apps, giving real-time visibility and actionable insights to back-office teams. Trusted by global leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser, we save companies millions by improving asset uptime, productivity, safety, and workforce efficiency. Backed by Tiger Global Management and recently funded by Vista Equity Partners, Innovapptive is rapidly growing and committed to empowering 350 million industrial front-line workers worldwide. Role Overview: The Solution Consultant will engage directly with plant maintenance leaders to consult on value improvement, maturity assessments, process enhancements, and mobility best practices. You will lead solution design workshops, drive adoption of Innovapptive s cloud-based SaaS connected worker solutions, and support customers in achieving key operational KPIs such as: Efficient plant maintenance execution Timely maintenance work completion Compliance with regulatory and industry standards Key Responsibilities: Collaborate with customers and internal teams to gather and prioritize requirements, translating them into actionable product features. Lead solution design workshops and create value models demonstrating cost savings and operational improvements. Document test scenarios and maintain traceability matrices aligned with business requirements. Promote rapid, agile solution iterations ensuring quality, efficiency, and speed to value. Ensure delivery timelines and quality standards are met, driving ROI and user adoption post-implementation. Partner with product management to influence roadmap and feature prioritization. Analyze user personas to tailor solutions that alleviate core pain points of maintenance professionals. Develop training materials and documentation to empower end-users. Collaborate across engineering, design, marketing, and sales teams to ensure aligned product development. Embrace a startup mindset adaptable, resilient, and entrepreneurial. Qualifications & Experience: Bachelor s degree in Computer Science, IT, or related field. 5+ years as a solution engineer or functional expert in Smart Manufacturing / Connected Plant applications. 3+ years domain experience in Maintenance and Operations. Strong expertise in Plant Maintenance processes: Work Order Planning & Scheduling, Notifications, Execution, Functional Locations, Inspections, and Permits. Experience with full cycle project implementations is preferred. Excellent analytical, problem-solving, organizational, and communication skills. Self-motivated, able to work independently and within teams. Leadership experience and project coordination skills are a plus. Certifications like CCBA or CBAP are desirable. What We Offer: Collaborative, innovative, and entrepreneurial work environment Opportunities to work with global brands on impactful projects Competitive salary and benefits including medical insurance for family Paid maternity and paternity leave Generous vacation and paid time off Bi-annual performance reviews and transparent feedback culture Extensive learning and development resources Active interest groups and clubs (Book Reading, Toastmasters, Sports, Music) Innovapptive is an equal opportunity employer committed to diversity and inclusion. Qualified applicants will receive consideration without regard to protected characteristics under applicable law. Qualification : Bachelors degree in Computer Science, IT, or related field.

Solution Consultant Solution consultant SAP Sap solution
IN

Implementation Consultant - Scm

Innovapptive

4+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Position: Implementation Consultant SCM Location: Hyderabad, India Employment Type: Full-Time, Salaried Travel: 0% - 10% Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is transforming industrial operations by uniting front-line workers, back-office teams, and assets through a patented, Code-Free connected worker platform integrated with SAP and IBM Maximo. Our mobile-first SaaS solutions digitize labor-intensive processes in maintenance, operations, and supply chain for leading global brands including Shell, UNICEF, and Reckitt Benckiser. Supported by Tiger Global Management and Vista Equity Partners, we empower 350 million industrial workers worldwide to work smarter, faster, and safer. Role Overview: As an Implementation Consultant SCM, you will lead the end-to-end implementation of Innovapptive s Inventory Management mobile solutions, focusing on Supply Chain, Inventory, and Warehouse Management. You will act as a functional consultant, working closely with customers to understand their business needs, deliver best-in-class mobile solutions integrated with SAP backend systems, and ensure successful project delivery following Innovapptive s project methodology. Key Responsibilities: Lead implementation activities for mobile solutions in Inventory & Warehouse Management, Supply Chain, Procurement, and Logistics domains. Serve as a functional consultant through the entire project lifecycle, delivering configuration, solution design, and integration support. Analyze customer business processes, identify gaps, and provide best practice recommendations aligned to product capabilities. Configure SAP MM, WM, SRM, and related modules, including Stock Transport Orders, Goods Movements, Cycle Counting, Barcoding, Handling Unit management, and more. Collaborate with development teams to translate business requirements into technical designs. Communicate effectively with clients, document requirements, and manage project deliverables. Understand integration touchpoints and support backend SAP connectivity. Support multiple projects in a fast-paced environment, maintaining high quality and timely delivery. What You Bring: 4+ years total experience, with 2+ years functional consulting in SAP MM and Supply Chain Management. Strong hands-on experience with SAP MM, WM, SRM modules and business processes such as P2P, inventory management, procurement, and logistics. Expertise in SAP standard functionalities: stock transport, goods issues, inbound/outbound deliveries, RF/barcode processing, handling units, quality notifications, and PM work orders. Experience configuring workflows, master data replication, and user setup in SAP SRM. Ability to analyze and solve complex problems, leveraging SAP SD and CRM knowledge as needed. Excellent communication, client interaction, and documentation skills. Self-motivated, capable of working independently or as part of a team. Experience leading teams or coordinating project activities is a plus. Strong analytical and problem-solving mindset. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to work on impactful projects with global brands. Competitive salary and benefits including family medical insurance, paid parental leave, and generous PTO. Continuous learning and development through access to technical and product courses. Bi-annual performance reviews and OKR-driven growth environment. Participation in interest groups and team activities (Toastmasters, sports, book clubs, music). Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer and values diversity and inclusion. Qualified candidates will be considered without regard to any protected status under applicable laws.

Implementation Consultant Implementation consultant Scm Scm implementation
KS

Presales Engineer

Kanerika Software

3+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Title: Presales Engineer Location: Hyderabad, India About the Role As a Presales Engineer at Kanerika, you will play a pivotal role in crafting compelling solutions that resonate with clients and drive business success. You'll collaborate closely with sales, delivery, and solutioning teams to respond to client opportunities with precision, agility, and strategic insight. Key Responsibilities Customer Engagement & Soft Skills Communicate effectively with stakeholders at all levels, including C-level executives. Build strong, trust-based relationships to facilitate smooth project execution. Ask insightful questions to uncover hidden client needs and context. Leverage collaboration tools such as MS Teams, OneDrive, calendars, and proposal templates efficiently. Deliver compelling presentations tailored to the audience, emphasizing value and fit. Support negotiation efforts related to resources, estimates, and timelines. Agility & Responsiveness Lead bid kickoffs with speed and precision, aligning the right internal teams. Maintain strict adherence to bid timelines and planning processes. Ensure timely follow-ups and reminders throughout the bid lifecycle. Demonstrate proactive risk identification and early deliverable planning, such as mock-ups and early win themes. Delivery Quality & Process Compliance Ensure consistently high-quality, well-articulated language across proposals. Customize document structures based on standard templates or RFP-specific requirements. Guarantee completeness and accuracy of functional, technical, and creative proposal content. Comply with internal processes and maintain a knowledge repository. Produce visually polished documents with consistent formatting and adherence to brand or client standards. Strategic Intelligence & Value Addition Provide the bid team with valuable insights on client industries, competition, and potential budgets. Identify and empathize with underlying customer challenges. Weave win themes throughout proposals and craft compelling executive summaries. Validate proposed solutions and estimates critically and constructively. Ensure the executive summary is factually accurate and strategically impactful from the outset. Leveraging Organizational Expertise Curate and include relevant case studies aligned with the client s context. Engage the best internal experts based on opportunity specifics. Apply learnings from previous presales efforts to enhance new deliverables. Collaborate with support functions such as Legal, HR, and Information Security when needed. Qualifications & Requirements Must-Have MBA from a reputed institute. Minimum 3 years of experience in IT Presales. Soft Skills Excellent written and verbal communication. Strong presentation and interpersonal skills. Adaptable, diligent, and collaborative work ethic. Technical Skills Solid understanding of presales methodologies and lifecycle. Foundational knowledge of business analytics and AI concepts. High levels of emotional and intellectual intelligence (EQ & IQ). Culture & Perks Open Door Policy: Transparent communication across all levels. Open Office Environment: Encourages collaboration and innovation. Flexible Working Hours: Empowering work-life balance. Employee Referral Program: Incentives for bringing in top talent.

Presales Engineer Presales engineer Full Time Full-Time
DU

Senior Customer Service Representative

Dupont

7+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Title: Senior Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we are driven by our purpose: to empower the world with essential innovations that help people and the planet thrive. Whether it's delivering clean water to over a billion people, enabling sustainable transportation through cutting-edge materials, or protecting workers across the globe, we work on the things that truly matter. Join us and be part of something bigger. Role Overview: As a Senior Customer Service Representative, you will manage the end-to-end Order-to-Cash (OTC) process for a specific line of business. Acting as the primary point of contact for customer interactions, your role is critical to ensuring service excellence, order fulfillment, and stakeholder collaboration. Key Responsibilities: Order Management & Fulfillment Handle diverse order types: stock, resale, indent sales, BOND sales, and high sea sales. Ensure timely and accurate processing in SAP, from order entry to invoice generation. Performance & Process Excellence Analyze service standards to meet evolving customer requirements and improve functional KPIs. Lead and drive continuous improvement initiatives across the OTC process. Supply Chain Coordination Monitor and track open/pending orders. Engage with supply chain teams to ensure on-time delivery and proactive order updates. Sales Alignment & Forecasting Compare actual vs. forecasted sales and coordinate with sales teams to address gaps. Support demand planning by providing order visibility and customer insights. Stakeholder Engagement Collaborate with internal teams: Sales, Supply Chain, Finance, Credit, Logistics, and Tax. Act as an escalation point for complex issues from CSRs, customers, or business units. Customer-Centric Activities Manage customer complaints, returns, and issue resolution in line with company policies. Lead customer onboarding and manage timely updates to customer master data. Digital & Compliance Leadership Drive the e-commerce enablement journey, achieving functional adoption and KPIs. Ensure all customer-facing operations comply with SOX, tax, and accounting standards. Qualifications & Experience: Education PGDM / MBA in Operations or Supply Chain Management Experience Minimum 7+ years in Order Fulfillment, Customer Service, or International Supply Chain. Solid understanding of commercial processes and GST. Hands-on experience with SAP (Order Processing Module). Exposure to Salesforce or Service Cloud platforms (preferred). Strong skills in MS Office, especially Excel. Core Competencies Excellent interpersonal and stakeholder communication skills. Analytical mindset with strong problem-solving and escalation management abilities. Customer-focused with a commitment to continuous service improvement. Work at a purpose-led, innovation-driven company with global impact. Collaborate with world-class professionals and industry leaders. Build a meaningful career in an inclusive, dynamic, and supportive work environment. Qualification : PGDM / MBA in Operations or Supply Chain Management

Senior Customer Service Customer Service Senior customer service
DU

Associate Customer Service Representative

Dupont

5+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Title: Associate Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we empower the world through essential innovations. Whether it's delivering clean water to over a billion people, enabling sustainable tech for smart devices and electric vehicles, or ensuring the safety of workers globally we work on things that truly matter. Join us to make a real impact. Position Overview: As an Associate Customer Service Representative, you will manage the end-to-end (E2E) Order-to-Cash (OTC) process for your assigned business line. You ll act as the key liaison between customers, internal stakeholders, and external partners, ensuring smooth and timely order execution while upholding service excellence. Key Responsibilities: Order & Process Management Handle diverse order types: stock & resale, BOND sales, and high sea sales, adhering to standardized customer service processes. Execute all order lifecycle stages in SAP, from order entry through invoice generation. Cross-Functional Collaboration Work closely with teams across Supply Chain, Finance, Credit, Logistics, Tax, and 3PL providers. Support sales teams by reconciling forecasts vs. actual sales and ensuring order fulfillment is aligned with sales targets. Delivery & Issue Management Monitor open orders and coordinate with Supply Chain to ensure timely deliveries. Address customer complaints and return requests, ensuring compliance with complaint management policies and delivering quick resolution. Customer Engagement Serve as the primary point of contact for B2B customers, OEMs, and channel partners. Manage customer onboarding and maintain master data, ensuring timely updates based on requests. Operational & Compliance Oversight Drive effective execution of rebate, discount, and credit note programs. Ensure all commercial activities align with SOX compliance, accounting, and GST/tax guidelines. File and manage documentation in line with internal control and audit protocols (SOX/CRIM). Digital Enablement Support the organization s E-commerce transformation journey, ensuring functional KPIs are met. Qualifications & Experience: Education Graduate in any discipline (required) PG Diploma / MBA in Operations or Supply Chain Management (preferred) Experience 5+ years of experience in Order Fulfillment or Supply Chain. Proficient in SAP (Order Management module). Working knowledge of GST, commercial practices, and basic accounting. Familiarity with Service Cloud/Salesforce (preferred). Core Competencies Strong communication and interpersonal skills. Effective problem-solving and complaint handling capabilities. Proficiency in MS Office (Excel, Outlook, PowerPoint). Strong attention to detail and documentation accuracy. Team player with ability to collaborate across global functions. Be part of a purpose-driven, global organization making a real-world impact. Collaborate with world-class professionals in a diverse and inclusive environment. Drive innovation and operational excellence through meaningful work. Qualification : PG Diploma / MBA in Operations or Supply Chain Management

Associate Customer Customer associate Service Service associate
RS

Ui Developer

Rapinnotech Solutions Pvt Ltd

1+ Year | Not Disclosed | Hyderabad, Telangana, India | Full-time

UI Developer Experience: 1-2 years Job Type: Full-time Joining: Immediate to 15 days Qualification: B.Tech or relevant degree Job Description Seeking a creative UI Developer to design visually appealing websites and application pages. Collaborate with Back-End Developers to ensure the website is functional and optimized across devices. Roles & Responsibilities Collaborate with developers to ensure functionality and visual appeal Communicate with customers to understand their needs and expectations Plan website layouts Optimize websites for multiple devices Skills & Experience Proficient in HTML, CSS, Bootstrap Knowledge of Material UI and Flexbox concepts (plus) Familiarity with Angular UI (plus) Understanding of fundamental design principles Qualification : B.Tech or relevant degree

Ui Developer UI Developer Full-Time UI Development
MS

Squad Lead Sap Otc - Ecommerce

Msd

8-10 Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Opening: Squad Lead SAP OTC - eCommerce Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we strive to achieve new milestones in global healthcare. In this role, you'll work with cutting-edge technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle some of the world's greatest health threats through innovation and execution excellence! Be a leader who uses data, analytics, and insights to drive decision-making and improve the customer journey. As part of our global Technology Centers, you ll collaborate with cross-functional teams to deliver business solutions that make a difference in global healthcare. Role Overview As the SAP OTC (Order to Cash) - eCommerce Technical Squad Lead for Animal Health IT, you will be responsible for managing the eCommerce local squad and delivering eCommerce solutions. This includes collaborating with global teams to design, implement, and optimize SAP solutions that enhance business operations and the customer experience. The ideal candidate will have strong experience in SAP eCommerce platforms and a proven track record in delivering successful projects. What You ll Do Collaborate with Global Business Process Lead on eCommerce and commercial stakeholders to ensure integration of eCommerce processes across the organization. Define technical solutions for SAP Commerce Cloud and the broader ecosystem. Support SAP Commerce Cloud development and manage daily operations within the eCommerce local squad. Provide technical guidance to development teams and other functional team members. Translate business requirements into technical specifications and design solutions. Ensure data accuracy and integrity across applications within the ecosystem. Troubleshoot and resolve complex issues related to eCommerce processes. Stay updated on industry trends, SAP advancements, and emerging eCommerce technologies. What You Need Bachelor s degree in Information Technology, Business Administration, or a related field. Minimum of 8-10 years of experience in SAP Commerce/Hybris with expertise in eCommerce, CMS, and Supply Chain applications implementations. 3-4 full life cycle implementations in SAP Commerce/Hybris (B2C and B2B platforms). Experience in SAP Commerce/Hybris eCommerce modules: cart, personalization, catalog, promotions, checkout, order management, and customer service. Strong understanding of Agile and Scrum methodologies. Knowledge of software engineering principles like design patterns, scalability, security, and performance optimization. Excellent project management skills with a track record of delivering projects on time and within budget. Strong analytical and problem-solving skills for troubleshooting complex issues. Excellent communication and interpersonal skills for collaborating with cross-functional teams. Experience with Spartacus (a nice-to-have) for front-end solutions in SAP Commerce. SAP certification in OTC or related modules is a plus. Join a global healthcare company that is making a real difference in patients' lives. Work on innovative health solutions for the world s most challenging diseases. Be part of a company that is evolving and always looking for new ideas and improvements. Collaborate with diverse teams and drive innovative solutions that have a meaningful impact. We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada, and MSD everywhere else. For more than a century, we ve been inventing for life, bringing forward medicines and vaccines for the world s most challenging diseases. Our company continues to be at the forefront of research, delivering innovative health solutions to advance the prevention and treatment of diseases that threaten people and animals globally. What We Look For Imagine waking up every morning knowing your work is saving and improving lives around the world. If you are intellectually curious, passionate about using your creativity and technical expertise to make a global impact, we want to hear from you. Join us and help us continue to bring hope to people fighting some of the most challenging diseases of our time. Qualification : Bachelors degree in Information Technology, Business Administration, or a related field.

Lead SAP Sap lead Otc Ecommerce
KO

Business Development Representative

Kore.ai

2-7 Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Opening: Business Development Representative Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from various industries such as banking, insurance, healthcare, telecom, retail, and manufacturing, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have saved over $500M for these companies. Our product portfolio includes SmartAssist (AI-first cloud contact center as a service), BankAssist (AI-powered virtual assistant for retail banking), SearchAssist (AI-first conversational cognitive search engine), and workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist. Kore.ai is recognized as a leader by top industry analysts like Gartner, Forrester, IDC, ISG, and Everest. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, and has offices in India, the UK, Germany, Korea, and Japan. With a fast-growing team and $73.5M in Series C funding, we are on a mission to push AI innovations to the next level. About the Role We are looking for a Business Development professional with experience engaging with VP and C-Level Executives. Your role will involve navigating existing customer relationships and identifying new sales opportunities through referrals, phone outreach, LinkedIn, and email campaigns. As the first point of contact with prospects, the ideal candidate will excel in researching leads, nurturing relationships, and navigating through customer accounts to find new opportunities. Key Responsibilities Lead Generation: Use LinkedIn, email, and phone calls to generate new sales opportunities by engaging with CXO/VP-level contacts in the North American enterprise segment. Consultative Conversations: Identify prospects needs and recommend appropriate products/services through consultative conversations. Conduct deep account research to identify economic and functional buyers. Relationship Building: Build long-term, trusting relationships with prospects to qualify leads as sales opportunities through a repeatable nurture motion. CRM Management: Accurately update and maintain HubSpot CRM and other marketing systems. Discovery Meetings: Set up discovery meetings between customer contacts and sales executives to further discuss business opportunities. Qualifications & Experience Experience: 2 7 years of business development or inside sales experience, with a proven track record of setting up discovery calls and generating qualified opportunities. Communication Skills: Strong communication skills via phone and email, with the ability to engage prospects effectively. Problem-Solving: Creative problem-solving approach and strong analytical skills. Market Experience: Experience working in the North American market, preferably in the SaaS, CX, or EX space. Sales & Marketing Knowledge: A strong understanding of both the sales and marketing funnel. Shift Flexibility: Open to working in North American shift timings. Proficiency in Tools: Proficiency with HubSpot CRM or similar tools such as 6Sense, Outreach.io, Loom, Orum, etc. Education Qualification Bachelor s or Master s in Business Administration (or equivalent). Be part of a fast-growing leader in the AI space, helping global enterprises deliver world-class customer and employee experiences. Work with cutting-edge technologies in an innovative and collaborative environment. Contribute to the expansion of Kore.ai s enterprise customer base, helping drive AI adoption across industries. Develop your skills and grow professionally in a dynamic, fast-paced organization with a strong vision for the future. About Kore.ai Kore.ai is an AI-powered platform that enables businesses to create conversational AI applications, improving customer experience and employee productivity. We are a fast-growing, innovative company with a global presence, supporting clients across multiple industries. Join our team and be a part of revolutionizing enterprise automation and customer service with AI. Qualification : Bachelors or Masters in Business Administration (or equivalent).

Business Development Business Development Representative Business development representative
ZS

Qa Engineer

Zessta Software Services Pvt.ltd.

3+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job Title: QA Engineer Job Type: Full-time Responsibilities: Define test methods and create test plans to ensure the software performs accurately and reliably according to documented requirements. Execute test plans and generate test reports to describe program evaluation and testing results. Create detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritize, plan, and coordinate quality testing activities. Collaborate with cross-functional teams to enhance the quality of the product and contribute to successful releases. Continuously identify areas for improvement in testing processes and tools. Skills and Experience: 3+ years of experience in Automation and Manual testing with a solid understanding of the Software Testing Life Cycle (STLC). Strong problem-solving skills to effectively identify bugs and provide solutions. Hands-on experience with automation frameworks such as Selenium or Cypress. Good knowledge of mobile and web application testing. Experience working with the Agile methodology. Strong development skills in Python, Java, or any other programming language. Work experience with unit test frameworks or libraries (preferably Javascript/Python). Expertise in software release management and deployment tools (Git, CI/CD). Hands-on experience with databases, preferably SQL. Experience working in a Continuous Delivery cycle and release management. Working knowledge of open-source technologies and cloud services. Ability to manage multiple, diverse projects simultaneously while maintaining high-quality standards. Strong verbal and written communication skills to collaborate with teams and stakeholders effectively. Education: Bachelor s or Master s degree from premier institutes (preferred). What We Offer: A dynamic and collaborative work environment. Competitive salary and benefits. Opportunities for career growth and skill development. The chance to work with innovative technologies and challenging projects. If you're passionate about quality and eager to make an impact, apply now to join our team and help shape the future of software testing! Qualification : Bachelors or Masters degree from premier institutes (preferred).

Qa Engineer Qa engineer Full-Time Software Testing
CO

Consumer Qa Analyst Iii

Coinbase

3+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Consumer QA Analyst III At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors. Please note that this role is expected to report onsite in our Manila/Hyderabad office. Kindly expect to work in a US timezone per business needs. What you ll be doing (ie. job duties): Full ownership of quality program:Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements. Analyze metric trends:Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it. Communicate quality issues: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders. Manage quality projects and deployments:Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement. Own dashboard management: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements. Facilitate calibration sessions: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations. Handle disputes and escalations: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances. What we look for in you (ie. job requirements): Relevant Experience:3+ years of experience in quality management in customer service operations. [For internal applicants]:Process expert with strong knowledge in complex workflows. 90%+ QA score with no captured critical error in the past 6 months, and currently not in any performance improvement plan. Mission-driven:Strong commitment to Coinbase s mission with a passion of improving customer experience. Problem solver:Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights. Expert calibrator: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other s perspectives. Project management:Excellent project management skills in handling quality-specific projects. Reporting management: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides. Stakeholder management:Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed. Organizational and time management:Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines. Nice to haves: Prior supervisory experience is a huge advantage Experience in supporting high-value customer, account management, and elevated support Basic crypto knowledge COPC or Lean Six Sigma Yellow/Green Belt certification Familiarity with change management processes Familiarity with quality management tools such as NICE/MaestroQA

Qa Analyst Qa analyst Full-Time Consumer QA Analyst III

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