Global IT Support Operations Jobs in Chennai

Designation: Windows Server Administrator Location: Chennai Experience: 1+ Year Qualification: Any Graduation Employment Type: Full-Time Job Summary We are looking for a proactive Windows Server Administrator to join our IT operations team. The ideal candidate will have 1-2 years of hands-on experience managing Windows Server environments, with solid expertise in Active Directory, DNS, IIS, Group Policy, PowerShell scripting, and system security. You will be responsible for maintaining, supporting, and enhancing our server infrastructure, ensuring its reliability, security, and optimal performance. Key Responsibilities Windows Server Administration: Manage and maintain Windows Server environments (2016, 2019, 2022). Perform routine monitoring, patching, and system updates. Troubleshoot server-related issues to minimize downtime and disruptions. Active Directory Management: Administer Active Directory: create, modify, delete user accounts, groups, OUs, and GPOs. Manage domain controllers and assist with domain migrations and replication. Implement and maintain Group Policy Objects for user and computer management. DNS and DHCP Configuration: Configure and manage DNS servers for network name resolution. Troubleshoot DNS-related issues and enhance DNS security. Support DHCP services for IP address management. Web Server Administration (IIS): Manage Internet Information Services (IIS) for web hosting. Monitor and troubleshoot IIS for performance, security, and availability. PowerShell Scripting and Automation: Develop and maintain PowerShell scripts to automate administrative tasks (user provisioning, server monitoring, reporting). Write custom scripts to improve system efficiency and security. Security Management: Apply security best practices to protect systems, networks, and data. Monitor security events, identify vulnerabilities, and conduct risk assessments. Support security audits, patch management, and compliance efforts. Backup and Recovery: Ensure regular backup procedures are followed and verified. Maintain disaster recovery plans and conduct periodic tests. Collaboration and Documentation: Collaborate with IT teams and departments on infrastructure projects. Maintain detailed documentation of server configurations, processes, and troubleshooting guidelines. Required Skills & Qualifications 1-2 years experience in Windows Server administration (2012/2012-R2/2016/2019/2022). Hands-on expertise in Active Directory, DNS, IIS, and Group Policy management. Proficiency in PowerShell scripting for automation and operational efficiency. Strong understanding of system security principles (patching, access control, vulnerability management). Familiarity with OS architecture and system components. Experience with server backups, disaster recovery, and high availability systems. Excellent troubleshooting and analytical skills. Good communication skills and ability to work collaboratively in a team environment. Qualification : Any Graduation

Assistant Manager Finance Location: Chennai Organization: Zifo Job Description The Assistant Manager Finance will oversee invoicing, GST, TDS, preparation of management reports, and ensure statutory compliance. This role demands coordination with global teams, financial monitoring, and compliance management to support smooth financial operations. Key Responsibilities Coordinate with the Global Project Delivery Team for timely invoice generation Monitor Accounts Receivable and manage collections Assist and review accounts during monthly book closures Support and verify data for statutory compliance including TDS, EPF, GST Prepare and assist in Management Information System (MIS) reporting Monitor cash flow across global entities Manage currency hedging activities and coordinate with banks Liaise with auditors, banks, and external stakeholders Eligibility Criteria Strong written and verbal communication skills Experience with Tally accounting software Advanced proficiency in Microsoft Excel (formulas, pivot tables, charts); VBA knowledge is a plus Solid understanding of Accounting Standards Qualified Chartered Accountant or CA Inter passed Completion of 3 years articleship in a reputed firm 0 3 years of work experience (excluding articleship) Knowledge of TDS, EPFO, GST filing procedures Must be based in Chennai; this role requires 100% on-site presence About Zifo Zifo is a global R&D solutions provider serving Pharma, Biotech, Manufacturing QC, Medical Devices, Specialty Chemicals, Oil & Gas, and other research-based industries. We partner with top global biopharma companies to deliver cutting-edge science and technology solutions. Driven by curiosity and a passion for science, Zifo fosters a culture of teamwork, excellence, and continuous learning. We embrace diversity and are an equal opportunity employer committed to building an inclusive workplace. Competitive compensation package Earned leaves, paternity/maternity leaves Gratuity and health insurance covering spouse and children Opportunities for long-term career growth in a supportive environment

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Sales Manager India (South) | 5-8 Years Experience | Chennai Location: Chennai Experience: 5 to 8 Years Job Overview We re seeking an experienced and motivated Sales Manager to join our team in South India. If you are passionate about driving revenue growth and have a proven track record in the construction and real estate industry, this role offers a fantastic opportunity to lead strategic sales initiatives, expand our customer base, and consistently exceed sales targets. Experience & Educational Qualifications 5 to 8 years of sales management experience, preferably in the construction and real estate sector. Bachelor s or Master s degree in Technology or a related field. Key Skills Required Strong ability to generate high-quality leads and engage with C-level executives effectively. Deep understanding of product/module functionalities with the capability to conduct demos independently. Skilled in managing the complete sales lifecycle from product demo and proposal creation to negotiation and closure. Proficient in using sales tools and CRM software to manage pipeline and sales activities. Strategic mindset to align sales efforts with evolving market trends and business objectives. Willingness to travel locally and interstate for client meetings and deal closures. Roles & Responsibilities Generate and nurture leads while building strong relationships with senior decision-makers. Conduct independent product demonstrations to prospects and customers. Manage the end-to-end sales process, including proposal development, negotiation, and deal closure. Collaborate closely with cross-functional teams such as marketing, product development, and customer support to ensure seamless customer engagement and satisfaction. Deliver daily sales reports and updates to the leadership team. Demonstrate ownership and commitment towards achieving sales targets and organizational goals. Travel as needed to meet clients and close sales deals. Preferred Qualifications Familiarity with sales tools and CRM systems for effective pipeline management. Ability to think strategically and adjust sales tactics based on competitive landscape and customer feedback. Flexible working hours to support your work-life balance. Strong focus on learning and professional development. Comprehensive medical and insurance benefits. Be part of a market-leading company in real estate ERP solutions. About In4Velocity Founded in 2004, In4Velocity is a trusted partner for real estate, construction, and infrastructure firms worldwide. Our flagship ERP platform, In4Suite , seamlessly integrates buy-side, sell-side, and internal processes into one comprehensive ecosystem, empowering stakeholders with real-time insights and data-driven decision-making. Supported by a robust Business Intelligence system and unparalleled global support, In4Suite is the preferred choice for organizations aiming to streamline operations and achieve digital transformation in real estate development and construction management. Join In4Velocity and be part of an innovative journey shaping the future of real estate technology. Apply now and take your career to the next level! Qualification : Bachelors or Masters degree in Technology or a related field.

Job Title: Resource Fulfilment Lead Temenos T&M (Global, Commercial Ownership) Location:Chennai, India Job Type: Full Time Experience: 12 15 years in BFSI IT services with hands-on experience in Temenos skill fulfilment, global talent orchestration, and commercial closure. Job Summary: We are seeking a commercially savvy, Temenos-skilled Resource Fulfilment Lead to manage end-to-end fulfilment of Time & Material (T&M) requirements for global banking clients. This role demands complete ownership from requirement validation to candidate onboarding, rate negotiations, margin protection, and SoW finalization while working closely with Sales, Delivery, Recruitment, and internal CoEs. You will act as a business enabler to ensure fulfilment speed, skill fit, and revenue assurance across global markets. Required Skills & Experience: Extensive knowledge of Temenos implementation roles across functional, technical, and digital tracks. Strong understanding of T&M pricing, rate structures, and margin management. Hands-on experience working with recruitment, sales, and delivery functions in a global context. Experience finalizing and reviewing Statements of Work for resource fulfilment. Exposure to global staffing (e.g., GCC, LATAM, Europe, APAC) and associated visa/work constraints. Strong commercial acumen with revenue accountability mindset. Highly organized, proactive, and driven by fulfilment SLAs and revenue realization. Proficient in staffing CRMs, Excel trackers, and fulfilment dashboards. Ability to multitask and handle high-pressure demands from multiple regions. Education: Bachelor s degree in Business, Engineering, or Human Resources. MBA or certifications in Commercial/Contract Management are a plus. Key Responsibilities: Act as the end-to-end SPOC for all Temenos T&M fulfilment requirements globally. Understand skill needs across Temenos Transact, Infinity, Analytics, Payments, etc. Work with Sales and Delivery to validate roles, rates, location constraints, and onboarding timelines. Partner closely with the Recruitment team to source candidates aligned to skill, geography, and cost. Drive rate negotiations, approve commercials, and protect target margins. Finalize Statements of Work (SoWs) in collaboration with legal, finance, and delivery. Maintain fulfilment dashboards, skill pipeline visibility, and upcoming requirement planning. Understand market trends and advise where to source, how to price, and when to hire. Track fulfilment-to-billing cycle time and reduce revenue leakage. Proactively flag fulfilment risks and propose mitigation options (e.g., vendor support, internal ramp-ups). Coordinate closely with internal CoEs to identify early roll-offs and potential redeployments. Qualification : Bachelors degree in Business, Engineering, or Human Resources

Job Title: Global Application Support Head Temenos Core & Mobile Banking Location: Chennai, India Job Type: Full Time Experience: 15+ years in Banking IT Services with at least 8 years in post go-live support leadership role, including hands-on experience with Temenos SaaS. Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead post go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe. This high-responsibility role requires deep experience in managing production environments particularly on Temenos SaaS and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services. Required Skills & Experience: Minimum 8 years of post go-live support experience in banking applications (preferably in leadership role). Hands-on experience in supporting Temenos SaaS environments is essential. Strong expertise in Temenos Transact and/or Infinity platforms in live operations. Familiarity with SaaS deployment lifecycle. Excellent understanding of banking operations, regulatory compliance, and audit readiness. Proven ability to manage support operations with data privacy and GDPR compliance. Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy). Skilled in incident, problem, and change management aligned to ITIL practices. Strong communication, customer handling, and crisis resolution skills. Experience supporting clients in regulated markets (EU, UK, Singapore, India, North America) is a plus. Education: Bachelor s degree in Engineering, Computer Science, or a related discipline. ITIL certification is required. Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage. Reporting Line: Reports to: Global Head of Temenos Implementations Be a pivotal part of our global banking support practice trusted by top-tier banks for production excellence and regulatory integrity. You ll lead the charge in delivering a reliable, secure, and compliant post go-live experience in today s cloud-first core banking landscape. Qualification : Bachelors degree in Engineering, Computer Science, or a related discipline

Your Impact In this role, you will be responsible for ensuring the accurate and efficient management of Fixed Assets (FA) processes while applying deep accounting knowledge to FA transactions and reporting. As an Independent Contributor, you will: Analyze and resolve issues related to Fixed Assets, collaborating with cross-functional teams to address any system-related concerns. Provide expert guidance on FA-related queries and challenges, ensuring the smooth operation of FA functions across the organization. Identify training needs for colleagues and take an active role in grooming and upskilling them through appropriate training sessions. Maintain up-to-date business process documentation to ensure all policy changes and SOPs are current, ensuring compliance with both internal controls and external regulatory requirements. Identify potential risks and gaps in the FA process, implementing necessary controls to mitigate risks and updating the process checklist to strengthen controls. Collaborate with other teams to eliminate non-value-added activities, implement best practices, and ensure the standardization of processes. Lead initiatives aimed at enhancing efficiency, including QA testing and approving production deployments. Prepare and maintain regional KPI files, manage aging items, propose clearing actions, track resolutions, and ensure reports required for leadership review are readily available. Play an active role in Internal Audit, Statutory Audit, Tax Audit, and External Audit processes, ensuring timely resolution of audit queries and systematically maintaining and saving audit-related data on a monthly basis. Your Growth You will be an integral part of the General Accounting - Fixed Assets team under the Finance Global Operations (FGO) in Chennai within McKinsey Global Services (MGS). This is a dynamic and challenging environment that will allow you to further develop your skills in accounting and fixed assets management while contributing to McKinsey s broader finance operations. Your Qualifications and Skills Graduation in accounting/finance, CA, or ICWA. 10 to 12 years of overall accounting experience, with 5 to 6 years of core Fixed Assets experience in an SAP environment. Strong understanding of accounting principles and Fixed Assets accounting. Proven ability to troubleshoot and resolve FA-related issues with a focus on accuracy and compliance. Extensive audit preparation and support experience, with the ability to collaborate with multiple teams for audit-related activities. Strong analytical and problem-solving skills with an eye for detail. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent communication and leadership skills, with experience in leading and mentoring teams. Exposure to Reconciliation Tool - Blackline is a plus. Qualification : Graduation in accounting/finance, CA, or ICWA.

Operations IT Data Technologist About Dow At Dow, we put people first and are committed to integrity, respect, and safety for our employees, customers, and the planet. We are a diverse community of relentless problem-solvers who thrive on collaboration, innovation, and the pursuit of a sustainable future. By leveraging science and technology, we help transform industries and shape the world we live in. If you're looking for a meaningful and challenging role, you're in the right place. About the Role As an Operations IT Data Technologist, you will play a key role in data management and system optimization within manufacturing facilities. You will lead and support projects, manage SAP Master Data Configuration, and ensure alignment across global operations. This role requires a strong understanding of maintenance and operations, along with expertise in SAP, data analytics, and IT systems. Responsibilities Manage and optimize master data, including the global Maintenance, Repair, and Operating (MRO) supplies catalog and SAP configurations. Ensure data alignment across global manufacturing sites. Lead projects involving data transfer (e.g., moving data to a tenant in case of divestiture). Analyze and improve data processes, utilizing methodologies such as data mining, statistics, visualization, optimization, and simulation. Facilitate collaboration between site maintenance, production leaders, and business end users to drive continuous improvement. Provide expertise in Operations ITOT, ensuring system effectiveness, training, troubleshooting, and targeted improvements. Align global priorities within a defined business process area to maximize value. Qualifications Bachelor s degree in Engineering, Manufacturing, or a related field. 10+ years of experience in maintenance, operations, or IT-related roles in a manufacturing environment. Strong leadership and facilitation skills to drive improvement initiatives. Skills & Technical Expertise SAP BO Data Services (BODS) SAP HANA / LSMW SAP Information Steward Mass data loads in SAP Tableau for data visualization Fluency in English and experience working in a global environment Additional Information Relocation assistance is not available for this position. Flexibility to work across international time zones may be required. Total Rewards & Benefits Competitive Salary & Bonus Equitable and market-competitive pay with performance-based incentives. Career Growth Extensive learning, mentoring, and development opportunities. Retirement & Financial Planning Savings plans, employee stock purchase programs, and financial education resources. Health & Wellbeing Robust medical, life insurance, and mental health support. Flexible Work Culture Role-based flexibility for work-life balance. Parental Leave & Family Support Paid leave for new parents and caregivers. Time Off & Volunteer Programs Paid vacation, volunteering opportunities, and Employee Resource Groups (ERGs). On-Site Fitness & Discounts Gym memberships, shopping discounts, and travel insurance (location-dependent). About Dow India Dow Chemical International Pvt. Ltd. (Dow India) is a leader in sustainable materials science. With 1,000+ employees, our manufacturing sites, innovation centers, and commercial offices drive advancements in packaging, infrastructure, automotive, and consumer care. We are Great Place to Work Certified and actively support Corporate Social Responsibility (CSR) initiatives that empower women, children, and differently-abled individuals through technology and employee volunteerism. Join Our Team & Make an Impact! At Dow, diversity is our strength, and we are committed to equal opportunities for all. If you need any accommodations during the application or interview process, please let us know. Apply now and be part of a global team shaping the future through science and innovation!

Job Description: The Senior Consultant - Services will be responsible for providing expert recommendations and technical guidance to enhance customer satisfaction with EMC storage solutions. You will actively contribute to the configuration, layout, and performance optimization of EMC products, including EMC Isilon, XtremeIO, and Data Domain. This role involves managing the storage infrastructure, executing disaster recovery processes, performing data migration, and contributing to the development of custom solutions. Additionally, you will handle daily operational tasks, manage customer relationships, and collaborate with technical teams to resolve issues. Your knowledge of IT operations, ITIL processes, and storage migration technologies will be vital in this role. You will be expected to stay current with the latest technical specifications and hardware requirements for EMC products. Key Responsibilities: 1. Proactive Recommendations: Help customers maximize their use of EMC storage solutions. 2. Technical Knowledge: Utilize expertise in EMC products (Isilon, XtremeIO, Data Domain) to configure, tune, and maintain storage solutions. 3. Storage Migration Management: Oversee the management of storage migration technology and execute required migrations. 4. Disaster Recovery & Data Migration: Assist with disaster recovery design and execution and perform necessary data migrations. 5. Customer Relationship Management: Build strong relationships with customers, ensuring satisfaction and resolving issues through negotiation and effective communication. 6. Operational Tasks & Availability: Ensure the availability and proper functioning of the storage infrastructure at customer sites. 7. Complex Software Implementations: Perform software implementations according to Statement of Work (SOW), Scope Document, and Architecture Design requirements. 8. Collaboration with Technical Teams: Work closely with internal teams to ensure the effective resolution of technical issues and implement custom solutions. 9. Stakeholder Communication: Participate in meetings to understand and address customer issues, ensuring positive feedback and satisfaction. Additional Responsibilities: 1. Root Cause & Trend Analysis: Validate analyses and reports related to performance, providing insights to key business stakeholders. 2. Change Order Compliance: Ensure compliance with Change Order Implementation Plans and Human Error standards. 3. Value Addition Activities: Mentor team members, prepare Standard Operating Procedures (SOPs), and share knowledge within the organization. 4. On-time Resolution: Ensure timely resolution and quality compliance of escalated tickets/incidents as per SLA. 5. Capacity Planning: Contribute to capacity planning and help in ensuring optimal resource allocation. 6. Customer Meetings: Actively participate in customer meetings to understand their challenges and provide solutions. Skills and Experience: 1. Technical Knowledge: In-depth knowledge of EMC Isilon, XtremeIO, Data Domain, and other EMC products. 2. ITIL & IT Operations: Strong understanding of ITIL processes and IT operations in regional and global infrastructure environments. 3. Storage Migration & Disaster Recovery: Experience in managing storage migration technologies and executing disaster recovery processes. 4. Customer Management & Leadership: Ability to manage customer relations, negotiate effectively, and lead technical implementations. 5. Analytical & Problem-Solving: Capable of conducting root cause and trend analysis to facilitate improvements. 6. Compliance & Documentation: Ensuring compliance with internal policies and maintaining documentation for processes, including knowledge sharing. Qualification : Bachelor of Technology

Job Title: Cyber Security Reporting Analyst Career Level -D2 Introduction to role We are seeking a highly skilled and motivated Cyber Security Data Analyst to join our dynamic Cyber Security Risk & Reporting team. The successful candidate will have extensive experience in Power BI reporting, ETL (Extract, Transform, Load) processes, and AWS S3, and will be responsible for designing, developing, and maintaining our Cyber Security Reporting suite, enabling data-driven decision-making by our senior leaders. This role requires close collaboration with colleagues both within Cyber Security and IT functions across AstraZeneca s Enterprise Services and Business Technology Groups (BTGs). Accountabilities Data Analysis: Perform data analysis to identify trends, patterns, and anomalies. Work with large datasets to extract meaningful information and provide recommendations. Collaborate with business units to understand their data needs and deliver solutions accordingly. ETL Processes: Design, develop, and maintain ETL workflows to extract data from various sources, transform it according to business requirements, and load it into target systems. Ensure data integrity and quality throughout the ETL process. Fix, communicate, and support resolution of any ETL-related issues. Aws s3: Apply AWS S3 for data storage and management. Ensure effective data transfer and integration between AWS S3 and other data systems. Handle and maintain data security and access controls in AWS S3. Power BI Reporting: Develop, design, and maintain interactive Power BI dashboards and reports. Create data visualizations that provide actionable insights to stakeholders. Optimize Power BI models for performance and usability. Collaboration and Communication: Work closely with data and process owners, and business stakeholders to evaluate reporting needs. Communicate findings and insights effectively through presentations and reports. Deliver training and support to users on Power BI and data analysis techniques. Essential Skills/Experience A Bachelor s degree in Data Science, Computer Science, Information Technology, or a related field. 2 years+ experience as a Data Analyst or in a similar role within an IT capacity. High proficiency in Power BI, including DAX, Power Query, and the creation of complex data visualizations. Strong ETL (Extract, Transform, and Load) skills, with experience in tools such as SQL Server Integration Services (SSIS), Informatica, Talend, or similar. Experience using Power Automate to streamline repetitive processes. Experience with AWS S3 for data storage and integration. Solid understanding of databases and SQL. Ability to communicate at multiple levels within an organization and to confidently talk to and represent data sets. Skills and Capabilities Excellent analytical and problem-solving skills. Strong written and verbal communication skills along with the proven ability to present complex, technical information to both technical and non-technical audiences. Experience of autonomous working with direction and goal setting and ability to prioritize, re-schedule and adapt to changes in a dynamic environment. Be valued and respected for teamwork, integrity, and enablement. Desirable Skills/Experience Knowledge of cloud-based data warehousing solutions such as Azure Data Factory or AWS Glue. Familiarity with programming languages such as Python or R. Experience providing and delivering reports and metrics across multiple functions. Knowledge of presentation skills and styles. Experience in the pharmaceutical or healthcare industry. Experience of working in other IT disciplines and across a range of industries and sectors. Experience working in a global organization where stakeholders and team members are geographically dispersed. Qualification : Job Title: Cyber Security Reporting Analyst Career Level -D2 Introduction to role We are seeking a highly skilled and motivated Cyber Security Data Analyst to join our dynamic Cyber Security Risk & Reporting team. The successful candidate will have extensive experience in Power BI reporting, ETL (Extract, Transform, Load) processes, and AWS S3, and will be responsible for designing, developing, and maintaining our Cyber Security Reporting suite, enabling data-driven decision-making by our senior leaders. This role requires close collaboration with colleagues both within Cyber Security and IT functions across AstraZenecas Enterprise Services and Business Technology Groups (BTGs). Accountabilities Data Analysis: Perform data analysis to identify trends, patterns, and anomalies. Work with large datasets to extract meaningful information and provide recommendations. Collaborate with business units to understand their data needs and deliver solutions accordingly. ETL Processes: Design, develop, and maintain ETL workflows to extract data from various sources, transform it according to business requirements, and load it into target systems. Ensure data integrity and quality throughout the ETL process. Fix, communicate, and support resolution of any ETL-related issues. Aws s3: Apply AWS S3 for data storage and management. Ensure effective data transfer and integration between AWS S3 and other data systems. Handle and maintain data security and access controls in AWS S3. Power BI Reporting: Develop, design, and maintain interactive Power BI dashboards and reports. Create data visualizations that provide actionable insights to stakeholders. Optimize Power BI models for performance and usability. Collaboration and Communication: Work closely with data and process owners, and business stakeholders to evaluate reporting needs. Communicate findings and insights effectively through presentations and reports. Deliver training and support to users on Power BI and data analysis techniques. Essential Skills/Experience A Bachelors degree in Data Science, Computer Science, Information Technology, or a related field. 2 years+ experience as a Data Analyst or in a similar role within...

Job Title - Associate Director Business Strategy & Portfolio Career Level - F The Axial Programme (Global S/4HANA implementation) We are one purpose-led global organisation. The enablers and innovators, ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives, ultimately making a massive difference to the outside world. AstraZeneca (AZ) is in a period of strong growth and our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our science. In this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way. The ambition, size and complexity of the organisation, coupled with the opportunities afforded by new technology , has led the Board to approve a large-scale transformation programme Axial. The Axial Programme will be powered by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business with standardised processes, enhanced financial management, common data and real time reporting, transforming the way we work through our entire supply chain - from bench to patient. The new system will be used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come. The Axial programme needs the best talent to work in it. Whether it s the technical skills, business understanding or change leadership, we want to ensure we have the strongest team deployed throughout. We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge, to the benefit of our employees, customers and patients. We are now looking for a Deployment Lead for our Global Logistics F unction (GLF) within Axial Global Operations Deployment to join our team. What you'll do: Work with Deployment wave teams , and your own indirect team of GLF change catalyst and super user s, to develop and drive execution of a deployment plan for the phase 1 deployments and beyond . This deployment plan will cover all bu siness tasks to deploy successfully including identification of change impacts, planning and execution of change management, testing, data migration verification and cutover and hypercare . You will need to work with your team to understand scope, risk s and complexities and resolve where necessary. You may have some involvement in execution or supporting execution of deployment tasks. The role requires excellence in stakeholder management and influence skills, working across all levels within the organisation , external ly and across multiple teams . Phase 1 covers four deployments - our legal entities in Mexico, our large and complex UK -owned operations , a new API plant in Ireland (APICOM) and a new Respiratory plant in China (Qingdao) . As Axial goes live gradually over many years, Global Logistics will need to be able to operate with interim states arising from co- existence of old processes supported by legacy ERP systems and new processes supported by S/4HANA . You will be responsible for working with the design teams to identify these interim states and co-ordinate activities to ensure they can be successfully managed. A straZeneca s business is fast changing, and it is vital that the design and deployment plans of Axial align with other large change programmes occurring in the same time horizon. We have a portfolio process to track these co-existing projects, and you will be responsible to ensure resolution of any issues highlighted. This role reports to the Axial Global Supply Chain and Strategy Deployment lead with a dotted line s into the Director of Global Logistics and Distribution , and the Enterprise Process Owner accountable for design of the Axial global template for Logistics. Essential Requirements: Understanding of logistics , including experience of working in distribution centres and executing processes at logistics service providers . Exceptional Stakeholder management skills Experience in Business Process Management, Projects, and Change Management Experience in problem solving analysing, interpreting, evaluating and driving decision making Great Collaboration, Leadership and Influencing Skills Strong interpersonal skills, excellent communication (both verbal and written in English ) At AstraZeneca we re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We re on an exciting journey to pioneer the future of healthcare. AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Role Title: AT-GTEL, Chennai Line: Scientist (Chem Analytical) Global Job levels Job Family Group: Research and Development Job Family: 093- Chemistry-Analytical Job Category: Research Job Level: R01 - Associate Scientist Job Code: 600061 Management Level: J040 (04B) Why Patients Need You Pfizer s purpose is to deliver breakthroughs that change patients lives. Research and Development is at the heart of fulfilling Pfizer s purpose as we work to translate advanced science and technologies into the therapies and vaccines that matter most. Whether you are in the discovery sciences, ensuring drug safety and efficacy or supporting clinical trials, you will apply cutting edge design and process development capabilities to accelerate and bring the best in class medicines to patients around the world. Accountability: Responsible for Analytical Method development, Method Validation (for E&L workflow support is preferred), Method transfer, Routine analytical and stability study support for API, Intermediates and different DP formulations with the guidance and mentorship by senior chemist or supervisor. What You Will Achieve As a Scientist, you will be at the center of our operations and you ll find that everything we do, every day, is in line with an unwavering commitment to quality. With your deep knowledge in the discipline, you will be an active team member who influences at the project team level. You will perform qualitative and quantitative analyses of organic, inorganic compounds, or biologics to determine chemical and physical properties during chemical syntheses, fermentation or drug product development process. You will be using your scientific judgment to adapt standard methods and techniques by applying prior work experience and consulting others. Your ability to plan will help in preparing short-term work activities on projects. Your creativity in developing novel processes and new ideas will be used frequently. You will undertake mentoring activities to guide your team members. It is your hard work and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe. Responsibilities: He should adhere both quality and safety compliance according to organizational policies/procedures and regulatory guidelines. Responsible for development analytical methods and analytical method validation by UPLC, HPLC, GC, for API, DP, Intermediate and Raw materials. Working on E&L workflow is preferred. Test According to International Standards: Extractables & Leachables assessments for finished packaging: EMA, US-FDA, USP , , recommendations of PQRI Migrations-/simulated use studies Leachables shelf-life studies (GMP/cGMP studies) Should be conversant with the below analytical Techniques Headspace coupled to gas chromatography with mass spectral detection (HS-GC/MS) Gas chromatography with a mass spectral detection (GC/MS) Liquid chromatography with a diode array detection combined with mass spectral detection (HPLC-UV/MS) Liquid chromatography with multiple order mass spectral detection (LC/MS/MS) Inductively coupled plasma with optical emission detection (ICP-OES) and ICP-MS. UV/VIS Spectrophotometry Wet chemical methods: pH, TOC, conductivity, and others Other experiences: Ensure technical output is compliant with all Global Training Curricula for the instrument operations, material handling and certifications related to, Quality Ops, Manufacturing and EHS. Ensures compliance to local and corporate procedures and ensures all data packages are audit ready and transferable. Coordinate with cross functional teams to ensure timely execution and resolution of all deliverables versus target milestones. Requirements for all Global Job Levels Preferred Qualifications MSc/M Pharm/ Ph.D Preferred years of experience 2 to 4 years of Experience Experience with interdisciplinary drug development teams and industrial experience developing analytical strategies and methods in support of product and process development and to assess the quality and characteristics of biotherapeutics Experience working in a regulated environment, such as Good Laboratory Practices {part of GxP} Effective verbal and written communication skills Relationships: Small Molecule Technology Global Technology & Engineering Global Supply Chain Regulatory Sciences Global EHS Pharmaceutical Sciences Small Molecule Contract Research, Development and Manufacturing Organizations Academic Institutes Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Research and Development #LI-PFE Qualification : MSc/M Pharm/ Ph.D

Department Name AT-GTEL, Chennai Job Title Senior Associate Scientist (Chem Analytical) Global Job levels Job Family Group: Research and Development Job Family: 093- Chemistry-Analytical Job Category: Research Job Level: R02 - Senior Associate Scientist Job Code: 602689 Management Level: J050 Reports to Group Lead Location(s) GTEL, IITM-RP. Job Summary ( Summarize the primary purpose & key accountabilities of the job function.) Responsible for Analytical Method development, Method Validation, Method transfer, Investigation, Regulatory support, Routine analytical and stability study support for API, Intermediates and different DP formulations. Job Responsibilities ( Indicate the primary responsibilities critical to the job function.) ROLE RESPONSIBILITIES Responsible to Perform all activities as per GxP He should adhere both quality and safety compliance according to organizational policies/procedures and regulatory guidance Should be able to perform trouble shooting of analytical challenges which includes method and machine. Responsible for development analytical methods and analytical method validation by UPLC, HPLC, GC, Dissolution for API, DP, Intermediate and Raw materials. Support the analytical activities of lab trial batches, feasibility batches, lab scale batches, stability batches, stability studies as per plan. Perform assessments of existing data packages, feasibilities and concluded remediation. Ensure technical output is compliant with all Global Training Curriculum for the Instrument operations, material handling and Certifications related to Quality Operations, Manufacturing and EHS. Work with the Quality Assurance and other cross functional teams to facilitate the consistent, disciplined execution of the LIR\ER\CAPA quality system ensuring the completeness and comprehensiveness of the assigned task. Ensures Compliances to local and corporate procedures and ensures all data packages are audit ready and transferable. Coordinate with cross functional teams to ensure timely execution and resolution of all Deliverable versus target milestones Qualifications/Skills: Education - Experience - Additional Requirements ( Indicate qualifications and skills that are necessary for performance of responsibilities including: education, relevant experience, licenses, certifications, and other job-related technical and managerial skills.) Requirements for all Global Job Levels PREFERRED QUALIFICATIONS M.Sc. in Chemistry/M.Pharm PREFERRED YEARS OF EXPERIENCE 3 to 6 years of Experience TYPE OF EXPERIENCE Experience in Analytical Research and Development, possesses knowledge of oral solid dosage forms, liquids, semisolids, and API. Understand regulatory expectations and possess exceptional expertise in data interpretation and scientific outputs. Hands on experience in handling HPLC, Dissolution, UV, GC and Wet Chemistry. Organizational Relationships: (Provide the primary groups or key role(s) that this role will interact with as a regular part of the job responsibilities. Include any external interactions as appropriate.) Small Molecule Technology Global Technology & Engineering Launch Excellence Pfizer Manufacturing Sites External Supply Global Supply Chain Regulatory Sciences Global EHS Procurement Pharmaceutical Sciences Small Molecule Contract Research, Development and Manufacturing Organizations Academic Institutes Not Applicable. Supervision Not Applicable. Work Location Assignment:On Premise Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Research and Development #LI-PFE Qualification : M.Sc. in Chemistry/M.Pharm

About ICON ICON plc is a world-leading healthcare intelligence and clinical research organization. We are committed to fostering an inclusive environment that drives innovation and excellence. As a team, we aim to shape the future of clinical development, helping to improve patients' lives globally. We invite you to be part of our journey! As a Senior Financial Accountant (Project Finance), you will play a key role in managing budgets, assisting with revenue recognition, and supporting financial forecasting for clinical contracts. This position provides the opportunity to work closely with clinical project managers, finance teams, and other stakeholders to ensure the financial health of clinical studies. What You Will Be Doing Project Budget Management: Ensure that clinical projects remain within budget by monitoring financial progress and identifying potential issues. Change Order Management: Track contracts for out-of-scope work and generate Change Orders to ensure additional costs are captured. Revenue and Financial Tracking: Oversee revenue tracking files, ensuring that projects are accurately forecasted and reported. Ownership of Study End-to-End: Analyze financial and operational metrics such as FTE (full-time equivalent), invoicing, and KPIs to provide insights on the study s viability. Discuss any adverse metrics with Project Managers and Senior Leadership to ensure alignment with sponsor expectations. External Reporting to Sponsors: Prepare monthly and quarterly financial reports for sponsors, including detailed financial summaries and milestone tracking. Leadership and Collaboration: Lead and collaborate with cross-functional teams, including the Project Management group, to ensure seamless financial execution and decision-making. Monthly Financial Forecasting: Develop, maintain, and reconcile monthly revenue forecasts and budget reports. Financial Analysis: Analyze the financial performance of business units and provide insightful commentary and actionable recommendations. Ad-Hoc Reporting and Presentations: Support the preparation of ad-hoc management reports and presentations, driving decision-making and strategic alignment. Process Improvement: Embrace ICON s culture of continuous process improvement, streamlining operations to meet client needs efficiently and effectively. Your Profile Experience: 3+ years of post-qualification corporate finance experience. Prior experience in financial analysis and planning is preferred. Qualification: Professional Accountancy Qualification (CPA, CWA, CA, CMA). Strong financial understanding and analytical skills. Skills: Proficient in MS Office, especially Excel. Experience with Oracle Financial Systems, Hyperion, Alteryx, Power BI is an advantage. Excellent communication skills (written and verbal), with the ability to influence stakeholders and deliver impactful reports. Strong problem-solving skills, able to interpret complex financial data and convert it into actionable insights. What ICON Can Offer You ICON offers a competitive salary, benefits, and a supportive work environment where you will have the opportunity to grow and make a meaningful impact. Some of the benefits include: Health and Wellness: Competitive health insurance and retirement plans. Employee Assistance: Access to 24/7 global support through our Employee Assistance Program. Work-Life Balance: Flexible benefits tailored to local needs, including annual leave and family support. Career Development: Opportunities to take on challenging projects and develop your career in clinical research finance. Why Join ICON? Be part of a global leader in clinical research. Collaborate with top-tier clients in the healthcare industry. Enjoy a supportive environment where innovation and excellence are encouraged. Qualification : Professional Accountancy Qualification (CPA/ CWA/CA/ CMA)

Job Title: Data Engineer Location: Chennai (Work from Office) Job Type: Full-time Experience: 2 to 4 years Job Description Blackstraw Technologies Pvt Ltd is seeking a skilled Data Engineer to join our dynamic team. You will play a crucial role in transforming raw data into actionable insights by designing and maintaining robust data pipelines and systems. Your work will ensure alignment between data infrastructure and business goals, helping to drive efficiency and scalability. You will leverage your analytical skills and proficiency in various programming languages to integrate, process, and optimize data from diverse sources. You will also collaborate closely with data scientists and end-users to support data-driven decision-making. Key Responsibilities Design, build, and integrate data pipelines from multiple sources for analytics and operational purposes. Perform data integration and troubleshoot production and development issues. Develop, automate, and optimize ETL pipelines and workflows. Work with big data technologies including Hive, Spark, and Hadoop; optimize performance for large-scale data processing. Write and maintain efficient Spark/PySpark or Spark/Scala programs. Utilize strong SQL skills for querying and database design. Develop shell scripts (Unix/Linux) to automate data processing tasks. Collaborate with data scientists and various business teams to understand and fulfill data needs. Maintain and deploy ETL code following Agile methodologies. Handle service delivery tickets and provide support related to ETL tools. Participate in root cause analysis and problem resolution for data pipeline issues. Required Skills & Qualifications Bachelor s degree in Computer Science, Information Technology, or related field; Master s degree is a plus. 2 to 4 years of hands-on experience in data engineering or related roles. Strong expertise in ETL development and data integration tools. Proficiency in Spark (PySpark or Scala), Hive, and Hadoop ecosystem. Advanced SQL skills and experience with relational database management systems (RDBMS). Experience with shell scripting in Unix/Linux environments. Familiarity with Java, Python, or Scala programming languages is desirable. Knowledge of Cloud platforms (Azure preferred) is a plus. In-depth understanding of Retail domain data and business processes is advantageous. Excellent analytical, organizational, and communication skills. Experience with Agile project management and teamwork. About Blackstraw Technologies Pvt Ltd Founded in 2015 and fully operational since 2018, Blackstraw Technologies is a global software products and services company specializing in Artificial Intelligence (AI) and Machine Learning (ML) solutions. Our AI platform accelerates data labeling, model training, and deployment across cloud and on-premise environments. Our 250+ member team boasts over 900 years of combined experience, focusing on areas such as computer vision, natural language processing, and deep learning annotation tools. We enable enterprises worldwide to rapidly adopt AI in a cost-effective, plug-and-play manner. Headquartered in Florida, USA, Blackstraw has operations across Canada, the USA, and India. Qualification : Bachelors degree in Computer Science, Information Technology, or related field. Masters degree is a plus.

Job Title: DevOps Engineer Company Name: Blackstraw.ai Job Location: Chennai (Work from Office) Job Type: Full-time Experience: 4 to 6 Years Job Summary: We are looking for a DevOps Engineer to help us build functional systems that improve customer experience. DevOps Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. If you have a solid background in software engineering and are familiar with Python, we d like to meet you. It will be your responsibility to execute and automate operational processes fast, accurately and securely. Job Requirements: Working experience in Docker and Kubernetes. Experience in tools like Sonar, Appscan, Owasp, Nexus etc. with Jenkins integration. Experience in any one Cloud (AWS/Azure/GCP). Scripting: Shell/bash/Python scripting. Working with continuous integration (CI) Tools: Jenkins. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead DevOps automation and best practices. Follow/maintain an agile methodology for delivering on project milestones. Excellent oral, presentation, and written communication skills Preferred Qualification: Bachelor s degree in Computer Science, Information Technology with 5+ years of equivalent experience. Minimum of 3 years of DevOps experience setting up CI/CD pipelines for web applications in the Cloud. Working knowledge of databases and SQL. Good understanding and knowledge of Containers, and Serverless ecosystems. Requires in-depth knowledge of the software development life cycle, logging, monitoring, and alerting. Proven implementation of creative technology solutions that advance the business. Company Profile: Conceptualized as far back as 2015, and commencing full-time operations in 2018, Blackstraw technologies Pvt Ltd. is a software products and services company specializing in Artificial Intelligence (AI) and Machine Learning solutions for various industries. We support businesses around the world, including North America, Europe and Asia, working to simplify AI implementation through our platform that expedites data labelling, AI model-training, and cloud or on-premise deployments. With more than 900 years of combined work-experience, the 250+-strong Blackstraw Team comprises various experts in the AI value chain. We are a fast-moving team that prides ourselves in rapidly identifying different use-cases and fine-tuning our products to suit specific business needs. We are focused on providing solutions related to computer vision, natural language processing, Data annotation tools for deep learning models, etc. To stay competitive in business, it is key for organizations to adopt and implement smart AI solutions and service offerings. However, most companies are unable to implement AI rapidly due to the complexity of existing solutions, inadequate data and cost implications. Our mission is to enable enterprises to adopt AI in an easier, cost-effective and time-efficient manner with a plug-and-play approach to their data. Blackstraw operations are based out of Canada, USA & India. Our head office is based in Florida. Qualification : Bachelors degree in Computer Science, Information Technology with 5+ years of equivalent experience.

Job Title: Pre-Sales Solutions Specialist RFID & IoT Asset Tracking Location: Chennai, Tamil Nadu (Hybrid) Experience: 5+ years Reports to: CEO Role Overview We are looking for a technical pre-sales professional to spearhead enterprise sales of RFID and IoT asset tracking solutions. You will act as the bridge between client needs spanning IT, manufacturing, and lab operations and our software/hardware portfolio, targeting Fortune 1000 companies and US government agencies. This role requires availability during US East Coast working hours. Key Responsibilities Engage with CTOs, IT leaders, and operations executives to identify and map pain points (asset visibility, audit compliance, loss prevention) to our asset tracking software, RFID tags, and IoT infrastructure. Conduct live demonstrations of real-time tracking solutions across applications such as: Lab equipment calibration management Manufacturing work-in-progress (WIP) and finished goods tracking IT asset audits for data centers Design proof-of-concept scenarios using RFID, BLE, and GPS integrations tailored to customer environments. Collaborate with deployment teams to customize solutions for challenging environments (e.g., clean rooms, oil fields, secure facilities). Educate clients on ROI metrics, highlighting benefits like 80% faster audits, preventive maintenance alerts, and loss reduction. Qualifications Minimum 5 years experience in B2B pre-sales, preferably within IoT, RFID, or enterprise SaaS domains. Technical fluency in RFID hardware, ERP/CMMS system integrations, and sensor networks is highly preferred. Proven track record selling to pharmaceutical, biotech, or industrial sectors. Lead deployments for an 18+ year innovator with prestigious clients including the Air Force and top biotech firms. Gain access to a proprietary RFID Tags Lab and a customizable software suite. Attractive compensation package with competitive base salary plus commission tied to enterprise deal closures.

Job Title: Service Delivery Specialist Role Overview: The Service Delivery Specialist plays a vital role in supporting senior professionals by ensuring smooth and efficient service operations. This role involves gaining hands-on experience in service desk processes, meeting key performance targets, and actively contributing to continuous improvement initiatives. Key Responsibilities: Service Delivery & Support: Provides services within the defined Service Delivery scope to meet specific KPIs. Assists in the delivery of procurement services to the business. Ensures daily tasks are completed accurately and within set timelines. Stakeholder & Client Engagement: Maintains a proactive and professional working relationship with clients. Responds to client requests and inquiries promptly, ensuring customer satisfaction. Has a basic understanding of stakeholders within the assigned work perimeter. Process & Compliance: Understands and follows the Purchase-to-Pay (P2P) process. Ensures compliance with established procedures and procurement policies. Identifies and participates in process improvement initiatives. Strives to simplify, standardize, and enhance operational efficiency. Collaboration & Continuous Improvement: Works closely with team members to achieve common goals. Contributes to a positive and collaborative team culture. Shares knowledge and best practices to enhance team performance. Continuously seeks opportunities to improve client satisfaction and service quality. Required Skills & Competencies: Basic knowledge of service desk operations and procurement processes. Strong organizational and problem-solving skills. Customer-focused approach with effective communication skills. Ability to work collaboratively in a team-oriented environment. Proactive mindset with a willingness to learn and contribute. This role provides an excellent opportunity to develop expertise in service delivery while working in a dynamic and supportive environment.

Position: Facility Office Manager Overview: We are seeking a highly organized and proactive Facility Office Manager for our Chennai office to oversee and ensure the smooth day-to-day operations of our workplace. The ideal candidate will be a dynamic professional with strong communication skills, hands-on experience in managing office facilities, vendors, assets, and operational logistics. You will play a key role in creating an efficient and comfortable work environment for our team. Key Responsibilities: Manage and maintain relationships with vendors for various services, including security, housekeeping, pest control, pantry services, annual maintenance contracts (AMC), food services, and other facility-related functions. Coordinate employee travel arrangements, transport services, and ensure smooth logistical operations. Optimize office layouts and seating arrangements to ensure effective space utilization and a productive work environment. Collaborate with IT teams to manage office IT assets and infrastructure, ensuring they meet operational needs. Oversee regular maintenance and repair of office equipment, ensuring that the workplace remains fully operational at all times. Maintain inventory levels for office supplies, pantry essentials, and equipment, ensuring prompt replenishment as needed. Track, audit, and manage office assets on-site, ensuring accuracy and compliance. Prepare and maintain detailed MIS reports on facility operations, expenses, and vendor performance, ensuring clear communication and data transparency. Communicate effectively with stakeholders, vendors, and global staff in English and the local language, ensuring smooth collaboration and operations. Desired Skills & Competencies: 8-10 years of experience in office management or facility operations. Excellent communication skills in both English and the local language. Strong vendor negotiation skills and proven experience in managing vendor relationships. Solid understanding of IT asset management, inventory tracking, and office equipment maintenance. Ability to efficiently manage multiple tasks, prioritize workloads, and resolve issues in a timely manner. Proficiency in preparing and analyzing MIS reports related to facility operations and expenses. Excellent organizational skills, with meticulous attention to detail and a proactive, result-oriented approach. Ability to work independently in a fast-paced environment, demonstrating high levels of responsibility and initiative. Culture: At DevRev, our culture is built on the values of hunger, humility, honesty, and acting with heart. We are on a mission to help build the world s most customer-centric companies, leveraging design, data engineering, and machine intelligence to empower engineers to deeply connect with and embrace their customers.

Position: Sales Development Representative (SDR) About DevRev: DevRev s AgentOS is a purpose-built platform for SaaS companies, featuring three modern CRM apps designed for support, product, and growth teams. It connects end users, sellers, support staff, product teams, and developers, consolidating multiple business apps and converging several teams into one unified platform. Unlike traditional CRMs, DevRev embraces a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to enhance product velocity and reduce customer churn. Thousands of companies rely on DevRev s low-latency analytics and customizable LLMs to succeed in the era of GenAI. Headquartered in Palo Alto, California, DevRev has global offices and has raised $100 million in funding from investors such as Khosla Ventures and Mayfield, at a $1.1 billion valuation. We are proud to be named one of Forbes 2024 America s Best Startup Employers. Founded by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation and help companies thrive in the rapidly evolving AI-driven SaaS landscape. Job Description: We are seeking a motivated and results-driven Sales Development Representative (SDR) to join our dynamic sales team. In this role, you will be responsible for generating and qualifying leads, setting appointments, and helping drive the sales pipeline for DevRev. You will work closely with our sales and marketing teams to ensure our outreach is aligned with customer needs and business goals. Key Responsibilities: Lead Generation: Identify and reach out to potential customers. Qualifying Leads: Assess leads to determine their suitability for sales engagement. Setting Meetings: Arrange virtual meetings between leads and Sales Representatives. Product Knowledge: Understand and clearly communicate the value of DevRev s products. Sales Goals: Meet or exceed sales targets through effective outreach and relationship-building. Data Management: Log all customer interactions and sales activities into the CRM system. Team Collaboration: Work closely with the sales and marketing teams to ensure smooth handoffs and alignment on strategies. Typical Work Week: Research prospects, including company profiles, decision-makers, needs, and contact details. Contact prospects via phone, email, social media, and networking to develop sales opportunities. Set up appointments for leads to meet virtually with the sales team. Maintain accurate and organized sales activity reports within the CRM system. Qualifications: 2+ years of experience in B2B sales or business development. Excellent communicator both written and verbal. Experience setting appointments and developing relationships through social media platforms (e.g., LinkedIn, Twitter). Strong interpersonal skills, with the ability to build and maintain relationships through social networking. Comfortable engaging with senior executives both over the phone and via video (Zoom meetings, webinars, etc.). Familiarity with CRM systems and sales outreach tools (e.g., Outreach, ZoomInfo). You Are: Proactive: You take the initiative and don t wait for direction. Persistent: Rejection doesn t discourage you it fuels you to keep going. An Excellent Communicator: You listen, understand, and communicate your message clearly and concisely. Open to Change: You are inspired by continuous improvement and adaptable to new approaches. Calm Under Pressure: You thrive under pressure, staying productive and focused on solutions. Culture: At DevRev, our culture is built on the values of hunger, humility, honesty, and acting with heart. Our vision is to help build the world s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.