Global Services Jobs in Bengaluru

Position: Assistant Manager Transactions Location: Bangalore Experience: 3 5 Years (Preferably in Commercial Interior Fit-Outs Design & Build / General Contracting) Role Overview: We are seeking a driven and detail-oriented Assistant Manager Transactions to support our commercial real estate operations. This role involves end-to-end lease management, client coordination, property inspections, and assisting in real estate transactions. A background in commercial interior fit-outs and a strong understanding of leasing processes will be highly advantageous. Key Responsibilities: Transaction & Lease Management Manage complete leasing documentation, including drafting, reviewing, and executing lease agreements. Support clients through the full transaction lifecycle, including pre- and post-acquisition phases. Examine historical transaction trends, assess fluctuations, and analyze non-recurring items. Client Engagement & Account Management Understand and map client requirements including lease renewals, space expansions, and new acquisitions. Build and maintain strong client relationships by providing strategic solutions and guidance. Identify new business opportunities and contribute to long-term relationship development. Property Inspections Conduct property tours for prospective clients after assessing their needs and identifying suitable options. Evaluate and present properties in alignment with client expectations and business objectives. Sales & Performance Management Achieve monthly and quarterly sales targets as defined by the management team. Contribute to internal reports and insights to support performance tracking and strategic planning. Liaison & Compliance Coordinate with government bodies, developers, and regulatory authorities to obtain necessary approvals and ensure compliance with all statutory obligations. Qualifications & Skills: Bachelor s degree required; MBA preferred. 3 5 years of experience in commercial real estate, ideally in interior fit-outs or general contracting. Strong understanding of lease agreements, property evaluation, and transaction workflows. Excellent interpersonal and communication skills. Proficient in Microsoft Office, particularly Word and Excel. Strong numeracy skills and ability to analyze real estate data, including rents, deposits, and market trends. Familiarity with legal and regulatory documents such as leases and local real estate regulations. Qualification : Bachelors degree required; MBA preferred.

Position: Draftsman Design & Build Location: Bangalore Experience: 3 5 Years (Preferably in Commercial Interior Fit-Outs Design & Build / General Contracting) Role Overview: We are looking for a detail-oriented and skilled Draftsman with experience in commercial interior design and build projects. The ideal candidate will be responsible for preparing accurate layout plans, detailed construction drawings, and coordinating interior drawings with structural and service teams. Proficiency in AutoCAD and a strong understanding of interior design principles are essential. Key Responsibilities: Conduct onsite measurements and prepare accurate "as-built" layout plans. Create detailed furniture layout presentation drawings using AutoCAD. Prepare comprehensive drawings including plans, sections, elevations, and built drawings with design details. Coordinate and integrate architectural and engineering inputs into final drawings. Align interior drawings with structural and MEP (Mechanical, Electrical, Plumbing) service drawings. Develop demolition and construction layouts, including all types of partitions. Prepare reflected ceiling plans (RCP) with detailed light sections. Generate detailed drawings for loose furniture as reflected in 3D views. Break larger projects into actionable tasks with realistic timeframes. Maintain clear communication with architects, engineers, and design teams throughout the project lifecycle. Qualifications & Skills Required: Diploma in Architecture or Interior Design, or B.Sc. in Engineering. Degree from a technical college will also be considered. 3 5 years of relevant experience in commercial interior design & build projects. Proficiency in AutoCAD is a must. Strong coordination and visualization skills. Good interpersonal and communication abilities. Manual drawing skills are a plus, though not mandatory. Ability to handle feedback constructively and maintain a positive attitude. Capable of working both independently and collaboratively within a team. Qualification : Diploma in Architecture or Interior Design, or B.Sc. in Engineering.

Position: Senior Architect Design & Build Location: Bangalore Experience: 6 12 Years (Preferably in Commercial Interior Fit-Out Projects Design & Build, IPCs, or General Contracting) Role Overview: We are looking for a highly experienced and creative Senior Architect to lead design initiatives in commercial interior fit-out projects. This role requires a strategic thinker who can translate client visions into functional, aesthetically appealing spaces, while ensuring technical accuracy and compliance with regulations. The ideal candidate will bring expertise in architectural planning, space management, and project execution in a fast-paced design and build environment. Key Responsibilities: Create building designs and detailed architectural drawings both manually and using CAD tools. Lead client meetings to understand spatial needs and design intent, and translate these into feasible design solutions. Prepare space planning layouts, client presentations, technical documentation, and product recommendations. Modify and refine designs throughout the project lifecycle to ensure compliance with structural and regulatory standards. Collaborate with internal teams and external professionals, including service engineers, construction managers, and quantity surveyors. Oversee design implementation and coordination across all project phases, from concept to completion. Apply for planning permissions and consult with legal and regulatory authorities as needed. Support business operations by participating in client interactions, presentations, and events. Assist in product selection, placement, and pricing based on design requirements and budget constraints. Regularly visit sites, attend meetings, and supervise on-site execution to ensure design alignment and quality control. Qualifications & Skills Required: Bachelor s Degree in Architecture; Postgraduate Degree in Construction Management is a plus. 6 12 years of professional experience in commercial interior architecture (preferably in a Design & Build or IPC environment). Strong portfolio showcasing commercial fit-out projects and space planning expertise. Excellent design, drafting, and CAD skills. High levels of creativity, attention to detail, and technical acumen. Effective organizational, time management, and multitasking abilities. Strong interpersonal and communication skills. Willingness to travel and work under tight deadlines and budget constraints. Strong teamwork and leadership qualities with the ability to collaborate across disciplines. Qualification : Bachelors Degree in Architecture; Postgraduate Degree in Construction Management is a plus.

Position: Project Coordinator Design & Build Location: Bangalore Experience: 3 5 Years (Preferred background in Commercial Interior Fit-Outs Design & Build, IPCs, or General Contracting) Role Overview: We are seeking an organized and proactive Project Coordinator to support the execution of commercial interior fit-out projects. The ideal candidate will coordinate all aspects of project delivery including planning, scheduling, site management, and reporting ensuring timelines, quality, and budget expectations are met. Experience in a Design & Build or General Contracting environment is preferred. Key Responsibilities: Coordinate project activities, resources, equipment, and information across departments and stakeholders. Break down project requirements into actionable tasks and define clear timeframes. Monitor and supervise site operations to ensure timely and high-quality project execution. Maintain project quality standards by conducting quality assurance checks and enforcing compliance protocols. Prepare and manage site reports, tracking progress, issues, and risk mitigation steps. Utilize project management tools to monitor schedules, working hours, and expenditures. Oversee procurement activities and ensure timely delivery of project materials and equipment. Support project documentation, scheduling, vendor coordination, and client communication. Assist in risk analysis, quality control, and mitigation planning. Qualifications & Skills Required: Bachelor s degree in Engineering; Postgraduate degree in Construction Management preferred. 3 5 years of experience in project coordination, preferably in the commercial interior fit-out sector. Strong client-facing and team collaboration skills. Familiarity with project risk management and quality assurance practices. Ability to prepare and interpret schedules, flowcharts, and action plans. Proficient in project management tools (e.g., Microsoft Project, Excel, etc.). Excellent interpersonal and communication abilities. Strong organizational and vendor management skills. PMP certification is an added advantage. Qualification : Bachelors degree in Engineering; Postgraduate degree in Construction Management preferred.

Position: Business Development Lead Sales Location: Bangalore Experience: 10 15 Years (Preferably in Commercial Real Estate Sales with Project Business Development experience in Design & Build or General Contracting) Role Overview: We are seeking a dynamic and experienced Business Development Lead to drive growth and sales efforts within the commercial real estate sector. The ideal candidate will excel in client relationship management, business opportunity identification, and revenue generation while leading regional sales activities and collaborating across teams to meet organizational goals. Key Responsibilities: Customer Account Management: Accurately map client requirements including new space needs, lease renewals, expansions, and other strategic plans. Sales & Business Operations Management: Submit timely and accurate sales reports; maintain comprehensive MIS for all accounts handled. Forecast regional sales and track revenue performance against targets. Lead sales calls, presentations, and business development initiatives for the assigned region and business units. Collaborate with business leaders and internal departments to forecast workload demand and project deliverables. New Business Development: Proactively identify and pursue new business opportunities through effective networking and liaison with clients and industry stakeholders. Represent the company at business forums, meetings, and events to promote brand presence and generate leads. Team & Stakeholder Management: Plan, coordinate, and oversee support team activities to ensure timely delivery of services and resolve conflicting priorities. Foster effective communication and teamwork across departments and external partners. Qualifications & Skills Required: Bachelor s degree required; Master s degree in Business Administration preferred. 10 15 years of proven experience in commercial real estate sales and project business development. Strong appraisal and evaluation capabilities. Excellent interpersonal, communication, negotiation, and conflict resolution skills. Analytical skills to interpret legislation, regulations, leases, and market data. Research skills to gather relevant information on properties, markets, and trends. Effective planning, organizing, and scheduling abilities. Numeracy skills to calculate deposits, fees, and monitor area/location trends. Strong teamwork orientation with the ability to promote collaboration among various teams. Qualification : Bachelors degree required; Masters degree in Business Administration preferred.

Job Title: Senior Developer SQL & Snowflake Location: Bangalore, India Experience: 7+ Years (Minimum 3+ years in Snowflake) Employment Type: Full-Time Job Overview: We are seeking a highly skilled Senior Snowflake Developer to join a global financial services project for a client operating in public/private loans, CLOs, and long/short credit. The ideal candidate will bring expertise in Snowflake, SQL, Coalesce, and Fivetran, with a strong background in data integration and cloud-based data warehousing. You will be instrumental in driving forward key data initiatives and delivering innovative, scalable data solutions in a fast-paced, agile environment. Key Responsibilities: Design, develop, and optimize Snowflake objects including databases, schemas, tables, views, and stored procedures. Build and maintain Snowflake data pipelines utilizing tools like SnowSQL, SnowPipe, Streams, and Tasks. Implement data loading strategies using COPY, PUT, GET, LIST, and REMOVE commands for batch and bulk data movement. Ensure seamless migration and integration of data from Azure Cloud to Snowflake with high attention to performance and data integrity. Define and manage Snowflake roles, custom role hierarchies, masking policies, and network policies for enhanced security and governance. Use Coalesce and Fivetran for designing and managing ETL/ELT workflows that extract and transform data from MS SQL Server. Write complex T-SQL queries, stored procedures, triggers, and functions for data transformation and reporting. Collaborate closely with cross-functional teams to understand requirements and translate them into technical solutions. Participate in Agile sprints, offering technical guidance, solution design, and timely issue resolution. Required Skills & Qualifications: 8+ years of total IT experience with at least 3+ years of Snowflake development experience. In-depth understanding of Snowflake architecture, utilities, and performance optimization techniques. Strong expertise in MS SQL Server with proficiency in writing advanced T-SQL scripts. Hands-on experience with ETL tools like Coalesce and Fivetran. Proficiency in Azure Data Integration strategies and tools. Excellent problem-solving and communication skills. Experience working in an Agile development environment. Preferred Skills: Prior exposure or high-level understanding of hedge funds, private equity, or private debt domains. Familiarity with data governance and compliance requirements in financial institutions. What s on Offer: Competitive and above-market salary. Hybrid work model with flexibility. Opportunity to work on cutting-edge technology in global financial markets. Collaborative, innovation-driven team culture. Education: Bachelor s degree in Computer Science, Information Technology, Finance, Economics, or a related discipline.

Solution Architect Industrial Agents Location: Bengaluru Team: Global Strategic Services Architecture Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader transforming industrial operations with cutting-edge AI and data solutions. Our key offerings including Cognite Atlas AI and Cognite Data Fusion (CDF) help industrial companies solve complex problems, improve efficiency, and make data-driven decisions at scale. Recognized as the 2024 Microsoft Energy & Resources Partner of the Year and the 2022 Technology Innovation Leader for Global Digital Industrial Platforms, we are reshaping the future of digital transformation across sectors like Oil & Gas, Manufacturing, Chemicals, Pharma, and Energy. Our Values Impact: We focus on delivering meaningful, real-world outcomes. Ownership: We take responsibility, embrace inclusivity, and step outside our comfort zones. Relentless: We pursue innovation with energy and integrity never ruthless, always responsible. Role Overview As a Solution Architect Industrial Agents, you will lead the design and development of advanced AI agent frameworks built on Cognite Data Fusion, Atlas AI, and cutting-edge generative AI technologies. You ll enable clients to deploy intelligent agents that autonomously manage and optimize complex industrial systems. This role requires deep expertise in AI, multi-agent systems, and data integration, with a focus on building repeatable, scalable, and production-ready solutions. You ll work closely with engineering, product, customer success, and global delivery teams to ensure successful implementations that create real customer value. What You'll Do Architect robust, scalable solutions that integrate Cognite platforms with AI agent frameworks. Design multi-agent systems using technologies like LangChain to solve real-world industrial problems. Lead the development of Retrieval-Augmented Generation (RAG) systems and intelligent prompt engineering. Implement and optimize vector databases (e.g., Pinecone, Weaviate, Faiss) for advanced semantic search and retrieval tasks. Guide data modeling and integration using Python, SQL, REST APIs, and Cognite s SDKs. Provide technical leadership and mentor engineers across AI and platform teams. Work with cross-functional teams to define requirements, develop prototypes, and launch production-ready solutions. Stay ahead of AI trends especially in generative AI, agent orchestration, reinforcement learning, and time series analysis. Collaborate with product and delivery teams to shape Cognite s evolving AI product suite. What You Bring 10+ years in software engineering, including 5+ years in AI and 2+ years in generative AI or intelligent systems. Proven hands-on experience with multi-agent systems (especially using LangChain or similar frameworks). Strong grasp of RAG architecture, knowledge graphs, and graph databases (e.g., Neo4j, RDF). Proficiency in Python (must-have), and optionally JavaScript or Java. Experience in vector database architecture, embedding creation, and high-performance similarity search. Deep understanding of LLMs, fine-tuning techniques, and prompt engineering. Familiarity with cloud environments (AWS, Azure), CI/CD, Docker, and Kubernetes. Strong communication and stakeholder management skills. Experience with time series forecasting models (e.g., LSTMs, ARIMA, Prophet) and real-time anomaly detection. Industrial domain experience is a plus but not required. Why Join Cognite Be part of a global team of 70+ nationalities driving the industrial AI revolution. Enjoy a flat organizational structure with direct access to leadership and decision-makers. Thrive in a modern, collaborative, hybrid work environment based in Bengaluru. Work on some of the world s most ambitious digital transformation projects. Join a culture of ownership, creativity, and continuous innovation. If you re passionate about shaping the future of industrial AI through intelligent agent systems, we want to hear from you. Cognite welcomes applicants from all backgrounds and identities.

Job Title: Global Solutions Partner Manager Location: Madhavanagar, Bengaluru, KA 560001 Mode of Work: At Office Experience: 10 to 20 years No. of Positions: 1 Department: Business Industry: IT Services, Utilities, Telecom, Energy About the Role: We are seeking a highly skilled Global Solutions Partner Manager to focus on establishing and nurturing strategic partnerships in the Utilities sector in India, particularly in Power, Telecom, Water, Gas, Oil, and related domains. The role will require building a network of organizations in the US and Europe who wish to establish design, service, and backend centres in India, while also partnering with System Integrators (SIs) globally who serve the Utilities vertical. This is an exciting opportunity to drive global partnerships, manage client relationships, and contribute to the growth of Pixel s solutions within the industry. Key Responsibilities: Scouting and Partnering: Identify and sign up US/Europe-based companies in the Utilities, Telecom, Broadband, Power, Water, Oil, Gas sectors to transfer their backend work to Pixel in India. Develop strategic partnerships with key players to deliver Network design, process, and delivery services. Global Solutions Delivery: Work with US companies to deliver their Utilities-based solutions in India. System Integrator (SI) Partnerships: Partner with Indian and global IT services companies (SIs) and advisory consultants, managing delivery and partial design of Utilities/Telecom/Broadband/Power accounts and projects. Market Research and Business Development: Collaborate with the Business Excellence and Market Research teams to identify global partnership opportunities. Develop and execute go-to-market strategies for these partnerships. Revenue Growth and KPIs: Drive a revenue goal by developing a defined partner ecosystem. Manage weekly/monthly KPIs/OKRs to ensure the achievement of partnership and revenue targets. Collaboration with Internal Teams: Work closely with internal teams (Sales, Marketing, Product Development) to create joint business plans, strategies, and promotional activities with partners. Training and Support: Develop training materials, presentations, and resources to enable partners to sell and implement Pixel s solutions effectively. Risk Management and Compliance: Ensure all partnerships align with corporate policies, legal requirements, and regulatory standards. Identify and manage potential financial, legal, and operational risks related to partnerships. Industry Relationship Management: Leverage existing relationships with US-based companies providing Utilities services and consulting projects. Build relationships with Indian MNC System Integrators and IT service companies. Skills and Requirements: Qualification: Bachelor s degree in Business, Marketing, Research, or a related field. An MBA is a plus. Experience: 10 to 20 years of experience in partnership management, business development, or related roles within the tech, consulting, or corporate solutions sector. Proven track record in Utilities/Telecom/Broadband/Power sectors, especially with US-based companies. Strong existing relationships with US-based companies looking to outsource Utilities/HFC design projects to India is a must. Experience partnering with Indian MNC System Integrators and IT service companies is a plus. Industry Knowledge: Strong familiarity with the global Utilities landscape and relevant technologies. Knowledge of the latest trends in GIS, Telecom, and Utilities sectors. Skills: Analytical Skills: Ability to analyze market data, understand industry trends, and make informed, data-driven decisions. Communication and Interpersonal Skills: Excellent presentation, negotiation, and relationship-building skills. Problem-Solving: Ability to address and resolve issues quickly and efficiently. Attention to Detail: Ensuring no aspect of partnership or delivery is overlooked. Additional Requirements: Ability to think strategically and execute tactically. Proactive mindset with a focus on achieving both short-term and long-term business goals. Fluency in communication strong written and verbal English skills to manage relationships effectively. Why This Job Might Be for You: You enjoy solving complex challenges and developing creative, actionable solutions. You are detail-oriented and committed to delivering the highest quality solutions, ensuring no task goes unaddressed. You thrive in fast-paced environments, are adaptable to changes, and can quickly learn new things. You re highly motivated, proactive, and always looking for new ways to make an impact. You have a proven ability to communicate clearly, whether in writing or speaking, and can explain complex technical concepts to various stakeholders. Additional Information: Location: Madhavanagar, Bengaluru, KA 560001 No. of Positions: 1 Department: Business Employment Type: Full-time Work Mode: At Office Seniority Level: Senior Qualification : Bachelors degree in Business, Marketing, Research, or a related field.An MBA is a plus.

Job Summary: ATR Team Lead The ATR Team Lead will supervise experienced business enablers and/or entry-level individual contributors. The role involves coordinating processes and assignments for the Accounting team while supporting organizational objectives and business goals. The team lead will ensure compliance with established processes, manage project terms, and act as a point of contact for junior team members. About Johnson & Johnson: At Johnson & Johnson, health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. Through our expertise in Innovative Medicine and MedTech, we are positioned to innovate across the healthcare spectrum and deliver the breakthroughs of tomorrow. Join us at our newly launched Global Services hub in Bangalore where we focus on finance and compliance services, collaborating with global teams to reimagine business solutions and improve customer experiences. Key Responsibilities: Ensure Compliance and Operational Excellence: Implement accounting and daily operations for Account to Report (A2R) processes. Timely closing and execution of financial periods according to the closing calendar and SLA commitments, while adhering to compliance and audit standards (SOX). Accountable for the completeness, accuracy, and validity of actuals reported within the process/entity scope. Support Auditors and Legal Authorities: Collaborate with auditors and legal authorities in executing required activities. Internal Controls: Maintain strong internal controls to achieve optimal audit ratings. Business Partnership: Implement global strategies and solutions, ensuring consistency across sectors and regions. Act as the key liaison (if assigned as Operational Key Contact or Subject Matter Expert), responding to queries and coordinating with SMEs. Process Improvements & Innovation: Foster and implement continuous improvement approaches. Identify and pursue opportunities to enhance process efficiency in line with global standards. Qualifications: Education: A minimum of a Bachelor s degree in Accounting, Finance, or a related business area is required. Financial certifications such as ACA, ICWA, CPA, CMA, MBA are highly preferred. Experience: 3-6 years of professional experience in finance or accounting. Strong interpersonal skills and ability to interact with employees at all levels. Experience in a Shared Service Centre or Global Account to Report function of a multinational corporation is preferred. Skills & Competencies: Solid knowledge of US GAAP accounting. Proficiency in ERP systems (e.g., SAP) and MS Office (especially Excel). Digital/Intelligent Automation capabilities. Ability to manage multiple priorities, stay organized, and meet tight deadlines. Other Requirements: This position may require 0-5% international travel. Ability to work with global teams, possibly in different time zones, and align with Americas/EMEA/Asia regions. Strong written and verbal communication skills in English (additional language skills are desirable). What We Offer: A chance to be part of a global team committed to healthcare innovation. Opportunities to grow professionally with the support of talented colleagues. A flexible work environment, promoting collaboration and inclusivity. Johnson & Johnson is an Equal Opportunity Employer, offering an inclusive work environment where everyone has the opportunity to succeed. Qualification : A minimum of a Bachelors degree in Accounting, Finance, or a related business area is required.

Summary Provides accurate, timely, and meaningful financial analysis to influence business decisions. Provides analysis to business partners, including: business planning, budgeting, forecasting, and reconciliations. Participates on cross-functional work teams. Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world s largest and most broadly-based healthcare company. As a member of our Global Finance team, you will have best-in-class access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. This role will be part of the Global Services Finance team reporting into the overall GS CFIN ATR Lead for EMEA region. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance in a J&J way to our Operating Companies around the world. As CFIN ATR Platform Team SME, you will have the opportunity to join the Global Platform Team supporting the Data Quality Process for one or more platforms replicating to CFIN. This role will work across GS operational process teams, LTI, GPOs and together with GS ATR Regional Platform teams, to ensure that we have an integrated approach to our monthly data reconciliation reporting. This will include interaction with our LTI partners from Data Quality, coordinating root cause error resolution, and discuss sustainable solutions. The CFIN ATR SME will manage processes such as manual journal entries preparation and posting, identification of opportunities in the process, Reconciliation package preparation and communication and coordination with various Global Services, FSDM, Data Integrity Teams among others. Key Responsibilities: Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo Maintain Operational Excellence Responsible for performing accounting and daily operations for CFIN ATR processes for their platform(s). Accountable for completeness, accuracy and validity of the actuals reported within process/entity scope. Provide support to the replication error resolution process for Source ERPs to SAP CFIN. Post journals in SAP CFIN according to the need generated by replication errors. Prepare the reconciliation package for Sales and Trial Balance accounts monthly as indicated in associated SOX controls. Support review of sustainability points that are still in process. Use and management of confidential information. Be a Trusted Business Partner Work with other SMEs/analysts on process and operational matters. Cross sector, cross region, and cross process alignments, and ensuring good documentation is maintained and consistency of a global approach. Create Game-Changing Innovation Generate ideas, fosters, and implements continuous improvement, identifying and pursuing process efficiency opportunities. Manage process improvements, generating ideas and implementing in line with global standards. Qualifications: Education A minimum of a bachelor s level degree or equivalent is required, preferably in accounting, finance, or related business subject area. CPA, CMA, MBA and/or other financial certifications is preferred. Required At least 3-5 years of professional experience is required. Strong interpersonal skills and the ability to interact with employees at all levels. Be open to new ideas, rapid change and embracing new technologies. Strong Analytical Skills. Location Bangalore Preferred Experience with Central Finance (Cfin) Experience in a Shared Service Centre of a multinational corporation or BPO. Experience in a Global Account to Report function of a large multi-state company. Ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach. Successfully manage multiple priorities, be very organized and work efficiently to tight deadlines. Solid US GAAP accounting knowledge. Digital/ intelligent automation capabilities. Other Proficient in ERP systems (SAP preferred) and MS Office in particular Excel. Candidates may be asked to work shifts to align with global assignments in Americas / EMEA / Asia as per the global nature of the platform Lead/Participate in other Regional/Global/Cross functional duties as assigned. Strong written and verbal communication skills in English, other language skills desirable.

About Oracle FSGBU and Banking Consulting NACA: Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements. Banking Consulting NACA which is a part of Americas Region under FSGBU - Consulting delivers Oracle Technology and Applications solutions for clientele in the North America, South America and Caribbean region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Utilize your communication and service skills to provide support in addition to problem solving and technical skills. Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection. Effective verbal and written communication skills. Should be bilingual. Able to have effective written and verbal communication in Spanish and English. Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives. Should have excellent problem solving, analytical and technical troubleshooting skills. Ready for working in shifts. Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution. Provide immediate assistance to end users for incidents / problems involving FLEXCUBE/OFSLL products. Perform first level analysis and diagnosis of incidents / problems for end-users. Collaborate daily with the L3 support & development teams to ensure proper information is available to them to triage and fix software bugs. Maintain and create documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date. Provide technical assistance as needed for troubleshooting and customer service. Ensure technical problems are resolved in a timely manner. Provide input regarding methods to increase operational efficiencies and technical product improvements. Become internal expert on supporting FLEXCUBE, OFSLL software. Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Your Qualifications Mandatory A minimum of 2 years working experience as L2 application support engineer for Banking/Financials services application. Able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders. Experience in supporting Web-based business applications. Moderate knowledge in writing complex SQL queries. Working knowledge in UNIX Operating System. Skilled in creating and maintaining technical documentation. Should be bilingual. Able to have effective written and verbal communication in Spanish and English. Optional Possess good understanding of Core Banking. Experience with web services. Prior experience in supporting FLEXCUBE, OFSLL products is an added advantage. Soft/Behavioral Skills Works under pressure and can manage SLA s. Customer-friendly communication and attitude. Strong analytical skills, attention to detail - a problem solver. Excellent organization skills, ability to systematize and prioritize. Customer service experience and problem-solving skills. Patience and understanding. Investigation and diagnostic skills. Ability to multi-task and work with team to meet deadlines. Experience Experience of 2 to 4 years. Experience as L2 application support engineer for Banking/Financials services application. Educational and Other Qualifications Master s in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree. Work Environment Should be willing to work remotely as well as travel to client locations. Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required. Ability to work in a high pressure, fast moving and challenging environment. Ready for on call support during off business hours on a need basis. Ready to work in shifts. Team player. Job Location: Bangalore, Chennai, Mumbai Qualification : Masters in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree.

Senior Consultant - HCM Cloud About Oracle Global Services Center (GSC): Oracle Global Services Center (GSC) is a rapidly growing cloud consulting team dedicated to helping customers successfully adopt Oracle Cloud Solutions. Our "Optimum Shore" approach combines onshore, near shore, and offshore resources to provide the right expertise at the right cost. We are seeking versatile consultants passionate about delivering excellent client experiences and innovative solutions. Our cloud solutions are transforming businesses, empowering governments, and helping society evolve. Join our team of top-class consultants and help our customers achieve more. About the Role: As a Senior Consultant, you will operate independently, providing quality work products to engagements, with some assistance and mentorship. You will perform complex tasks requiring independent judgment, applying Oracle methodologies, company procedures, and leading practices. You will demonstrate expertise to deliver solutions on complex engagements, potentially acting as the functional team lead. You will collaborate effectively with client management, participate in business development activities, and develop and configure detailed solutions. Responsibilities: Deliver high-quality work products independently. Execute complex tasks requiring independent judgment. Apply Oracle methodology, company procedures, and leading practices. Deliver solutions on complex engagements, demonstrating expertise. Potentially act as functional team lead on projects. Collaborate effectively with client management. Participate in business development activities. Develop and configure detailed solutions for complex projects. Assist in identifying, assessing, and resolving complex technical issues. Interact frequently with clients regarding work efforts and deliverables. Detailed Requirements: 7-12 years of experience with sound domain knowledge in HCM, covering the hire-to-retire cycle. Participation in at least 3 end-to-end HCM Cloud implementations, with experience leading at least 1 project. Functional Requirements: Knowledge of Core HR module and at least one other HCM module (Time and Labor, Absence Management, Payroll, Benefits, Compensation, Recruiting). Experience in client-facing roles, interacting with customers in requirement gathering, design, configuration, testing, and go-live phases. MBA (HR) preferred, along with an engineering degree. Technical Requirements: In-depth understanding of the data model, business process functionality, and data flow in HCM Cloud applications and Oracle EBS/PeopleSoft AU (HRMS). Experienced knowledge of Cloud HCM conversions, integrations (HCM Extracts & BIP), reporting (OTBI & BIP), Fast Formula, and Personalization. Engineering degree or MCA degree or equivalent experience. Proven experience with Fusion technologies, including HDL, HCM Extracts, Fast Formulas, BI Publisher Reports, and Design Studio. Added advantage: Advanced knowledge in OIC, ADF, Java, PaaS, DBCS, etc. Good functional or technical leadership skills, including planning, follow-up, mentorship, work allocation, monitoring, and status updates. Strong written and verbal communication skills, personal drive, flexibility, teamwork, problem-solving, influencing, negotiating, and organizational awareness. Openness to domestic and international travel for short and long durations. Qualification : MBA (HR) preferred, along with an engineering degree.

Job Title: Capital Markets Operations New Associate Skill Required: Asset Management Asset Data Management Qualifications: Any Graduation Experience: 0 1 Year About Accenture Accenture is a leading global professional services company with expertise in digital, cloud, and security. With unmatched experience and specialized skills spanning over 40 industries, we offer Strategy & Consulting, Technology, Operations, and Accenture Song. Our vast network of 699,000 professionals delivers innovative solutions to clients in more than 120 countries, harnessing technology and human ingenuity to drive transformation. Learn more at www.accenture.com. About the Role As part of Applied Technology & Operations for Markets (ATOM), you will work on a multi-client processing service platform that enables trading and treasury entities to optimize operations. ATOM BPaaS utilizes cloud-hosted architectures to provide integrated IT and business process management services, ensuring efficiency and seamless trade processing. You will be part of the Investment Banking team, specializing in securities trading, equity issuance, and capital fundraising. Your primary focus will be Asset Data Management, where you will define and implement data management solutions to capture, validate, and enhance asset performance, including plant and equipment data, bill of materials, and maintenance plans. Key Responsibilities Solve routine problems using established guidelines and precedents. Collaborate primarily within your team and with direct supervisors. Follow detailed instructions for new assignments and moderate guidance for daily tasks. Contribute as an individual team member within a well-defined scope of work. Be prepared to work in rotational shifts as required. What We re Looking For Strong problem-solving skills Ability to meet deadlines Commitment to quality in execution Join us and be part of a team that transforms the financial landscape with cutting-edge technology and data-driven solutions! Qualification : Any Graduation

Job Title: HR Service Delivery Analyst Skill Required: Employee Service - HR Delivery Strategy Experience: 3 to 5 Years Location: Bengaluru Education: Any Graduation About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals deliver on the promise of technology and human ingenuity every day, serving clients in 120+ countries. About the Role As an HR Service Delivery Analyst, you will be part of the Human Resources Shared Services (HRSS) team, supporting lateral recruitment for Accenture s Operations entity. You will play a crucial role in building strategies for demand fulfillment and improving HRSS service delivery efficiency. This role involves working closely with regional recruitment teams to design, develop, and implement HR Delivery Strategy, ensuring a seamless end-to-end employee experience across the employee lifecycle. Key Responsibilities Analyze and solve lower-complexity HR delivery problems. Collaborate with peers within Accenture, with limited exposure to clients or Accenture management. Work on HR Operations processes, including recruitment, workforce administration (WFA), benefits, payroll, leaves of absence (LOA), exit management, and more. Ensure effective coordination and execution of HR activities. Support non-commercial aspects of outsourcing agreements, maintaining service standards for quality, efficiency, and productivity. Receive moderate-level instructions for daily tasks and detailed instructions for new assignments. Work as an individual contributor with a focused scope of work. May be required to work in rotational shifts. HR Process Design expertise. Adaptability and flexibility to work in a dynamic environment. Ability to perform under pressure. Problem-solving skills to address HR service challenges. Be part of a high-impact HR team that shapes Accenture s talent strategy. Gain exposure to HR operations and delivery strategy at a global scale. Work in a collaborative and fast-paced environment with career growth opportunities. Location: Bengaluru Qualification : Any Graduation

Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Johnson & Johnson is recruiting for some great opportunities for its Global Services (GS) in Bangalore, India which is well equipped with the latest technology and modern infrastructure. This is your chance to work with the best talent in a workforce that reflects the diverse markets Johnson & Johnson serves around the world, and an inclusive culture that values different perspectives and life experiences. Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating exciting business solutions for the world s largest and most broadly-based healthcare company. As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reinvent business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance support in a J&J way to our Operating Companies around the world. Risk Management & Compliance (RM&C) is one of such initiative under Global Services Finance. RM&C, ASPAC is seeking a Risk Management & Compliance Analyst who will have responsibility for fulfilment of the SOX and Compliance programs across J&J entities, training and advisory along with all Compliance related support to different sectors and performing walkthroughs, sampling, testing the effectiveness of control deployment, documentation of testing results, remediation support, monitoring, audit support, project support etc. Key Responsibilities 1. Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo 2. Maintain Operational Excellence Deep expertise and knowledge of the Worldwide Procedures and compliance requirements for respective areas. Identify compliance risks and recommend solutions to remediate / prevent breach. Ensure strong internal controls are in place and maintain compliant environment across the Organisation. Responsible for performing Compliance Health Checks and other internal reviews to test the effectiveness of the control placement. Support timely closing & execution of financial periods as per closing calendar and in accordance with SLA commitments, fully observing Compliance, Internal Audit & SOX requirements. Accountable for supporting completeness, accuracy and validity of the actuals reported within process/entity scope. Work closely with all business process and IT team members to communicate compliance requirements, documentation standards, sign-offs and review processes. Provide trainings to all business process owners for any change/update in financial procedures. Support projects, business partnering with collaborators, assisting business process owners with adoption of J&J policies & procedures. Support in standard Compliance document requirements: Risk Control Matrix, Hand-off s, SOPs and submission of required SOX templates (system inventory templates, SOX questionnaires etc.). Performs control walkthrough, operational testing and discusses the findings with the process owners. Conduct compliance due diligence for transitions in-scope. Testing of preventive & detective UA/SOD Controls (e.g. granting, facilitating appropriateness & semi-annual reviews) across all ERP systems. Support Sectors during Corporate Financial Audits. Supervise and drive the Corrective Action Plan (CAP) process, to ensure audit(internal & external) recommendations and key control gaps per SOX testing are implemented and other internal control gaps are closed timely and effectively. Be A Trusted Business Partner Implement global Strategy & Solutions in line with taxonomy. Support Process Subject Matter Experts (SME's) and Operational Key Contacts (OKC's) to ensure cross sector, cross region, and cross process alignment, ensuring good documentation is maintained and consistency of a global approach Create radical Innovation Generate ideas, fosters, and implements continuous improvement attitude, identifying and pursuing process efficiency opportunities. Manage operational improvements, generating ideas and implementing in line with global standards. Qualifications Qualifications Education A minimum of a Bachelor s level degree or equivalent is required, preferably in accounting, finance, or related business subject area. ACA, CPA and/or other financial certifications is highly preferred. Required At least 1 - 3 years of post qualification experience is required: Strong knowledge and understanding of accounting and financial processes (for Trading as well as Manufacturing business), shared services and related subject matter Understanding of internal controls, risk management, US GAAP accounting, financial systems, IT development and/or production support Clear understanding of SOX 404 requirements Understanding of audit procedures and auditing practices Experience in developing and managing audit programs desirable Experience in performing audits of financial processes and systems required, preferably in manufacturing/trading/service industry At least 1 year Management / Supervisory / team handling experience i...

About Unilever Unilever is a purpose-driven global company, impacting the lives of billions of consumers in over 190 countries. Our brands are trusted and loved, and we are committed to making sustainable living commonplace. We believe that doing business the right way drives both performance and positive societal change. At Unilever, we foster an inclusive, flexible, and collaborative work environment. Your career here will be a dynamic journey where you can shape your future while contributing to a better business and a better world. About UniOps Unilever Operations (UniOps) is the technology and business services engine of Unilever, providing seamless enterprise solutions across 190+ locations. Through strategic sourcing, digital transformation, and operational excellence, UniOps enables Unilever to drive growth, enhance efficiency, and stay future-fit. Role Overview As a Global Security Specialist Workplace Experience and Operations, you will be responsible for designing, implementing, and managing security programs across Unilever s global workplace facilities, passenger fleet, and travel service lines. Your role will ensure compliance with global security and safety standards while driving innovation, operational excellence, and best practices in risk management. You will collaborate with internal stakeholders, suppliers, and cross-functional teams to enhance safety measures, leverage emerging security technologies, and maintain a secure environment for Unilever employees. Key Responsibilities Security Strategy & Technology Integration Develop and implement a comprehensive security and safety strategy aligned with Unilever s global objectives. Design roadmaps for security transformation initiatives and oversee their execution. Evaluate and integrate advanced security technologies to enhance workplace safety. Support the deployment of digital solutions to meet security and safety goals. Stay updated on emerging security trends and recommend innovative measures. Cross-Functional Collaboration Partner with internal teams, including HR, IT, Legal, and Facility Management, to create a holistic security framework. Communicate security initiatives and updates to senior leadership. Drive change management efforts, providing training and awareness programs. Operational Safety & Security Assist in implementing the Workplace Sustainability, Safety & Security (WPS) work plan. Ensure compliance with Unilever s global safety policies for travel, events, and fleet management. Monitor security and safety performance, infrastructure, and service delivery. Proactively manage risks and escalations, working closely with regional teams. Vendor & Budget Management Manage relationships with key security and safety suppliers. Oversee contract negotiations, service level agreements, and supplier performance evaluations. Develop and manage the budget for security initiatives, ensuring efficient resource allocation. Capability Building & Compliance Embed a strong security culture across Unilever s workplace services, impacting 800+ employees and 6,000+ contractors. Ensure consistent implementation of global security frameworks and standards. Organize training programs, workshops, and capability-building initiatives. Champion a culture of security awareness to minimize risks and incidents. Qualifications & Experience Education: Bachelor s degree in Engineering, Science, Business, or a related technical discipline. Experience: Strong background in security and safety management within a corporate, FMCG, or facility management environment. Knowledge of occupational safety regulations and industry best practices. Experience in managing large-scale security projects and implementing digital security solutions. Familiarity with change management and training initiatives. Skills: Strong communication and stakeholder management skills. Ability to work in a fast-paced, global environment. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Project management experience with a strategic mindset. Fluency in English; additional language skills are a plus. Why Join Unilever? At Unilever, we celebrate diversity and inclusion, ensuring that all employees regardless of race, gender, age, disability, or background have the opportunity to thrive. Join us to challenge conventional ideas, drive innovation, and make a meaningful impact on business and society. Qualification : Bachelors degree (Engineering / Science / Business / Technical discipline).

About Oracle Global Services Center (GSC) Oracle GSC is a fast-growing cloud consulting team focused on enabling customers to rapidly adopt Oracle Cloud Solutions. Our Optimum Shore approach blends onshore, nearshore, and offshore resources to deliver high-quality, cost-effective implementations, integrations, and maintenance services. We are looking for versatile consultants who are passionate about client success and innovation. Job Responsibilities Independently provide quality work products for engagements, following Oracle methodologies and best practices. Execute end-to-end HCM Cloud implementations with a strong focus on Core HR and at least one additional HCM module. Lead functional design, configuration, and testing activities for Oracle HCM Cloud implementations. Collaborate with customers in requirement gathering workshops, solution design, testing, and go-live support. Guide and mentor team members, allocate work, and monitor progress. Participate in business development activities and contribute to solution innovation. Assist in troubleshooting and resolving complex issues related to integrations, reports, and functional configurations. Act as a functional team lead on projects, ensuring successful delivery and client satisfaction. Functional Expertise (Required Skills) 7-12 years of experience in Oracle HCM Cloud with at least 3 end-to-end implementations and 1+ project as a lead. Strong knowledge of Core HR and at least one of the following: Time and Labor Absence Management Payroll Benefits Compensation Recruiting Experience in requirement gathering, solution design, configuration, testing, and deployment. Strong client-facing skills with experience in conducting workshops and presentations. Technical Expertise (Preferred Skills) Strong understanding of the Data Model and Business Processes in Oracle HCM Cloud and Oracle EBS/PeopleSoft AU (HRMS). Expertise in HCM Cloud Conversions, Integrations (HCM Extracts & BIP), and Reporting (OTBI & BIP). Hands-on experience with Fusion technologies including: HDL (HCM Data Loader) HCM Extracts Fast Formulas BI Publisher Reports Design Studio Knowledge of OIC, ADF, Java, PaaS, DBCS is an added advantage. Qualifications Engineering Graduate or MCA with a MBA in HR preferred. Strong leadership skills with the ability to guide and mentor junior team members. Excellent communication, problem-solving, and client management skills. Flexibility for domestic or international travel for short or long durations. Why Join Oracle? Be part of a fast-growing cloud consulting team working on cutting-edge Oracle Cloud solutions. Work with global clients and contribute to complex, high-impact projects. Competitive compensation, growth opportunities, and a diverse, inclusive work culture. If you are an experienced HCM Cloud Consultant with a passion for customer success and cloud innovation, apply now to be part of Oracle Global Services Center! Qualification : Engineering Graduate or MCA with a MBA in HR preferred.

This role is accountable to ensure consistent, timely, and high-quality business outcomes and serves as an advocate and a champion with regards to Raytheon s Global payroll operations. The role will have direct people management responsibility for the payroll team, based in our Global Hub Bangalore operations. Job Title: Analyst / Sr. Analyst, Global Payroll Operations Job Level: P2 Location Bangalore Department: Enterprise People Services, Global Hub Operations. Enterprise Services, Raytheon Technologies Corporation End-to-end payroll processing, including data entry, calculations, and disbursements managed from India Hub Core responsibilities include collecting key data inputs from various teams and countries (e.g., Group Company Payroll Customers, Benefits, Compensation, Mobility) to support the administration of the disbursement of pay. Serve as a subject matter expert in US Payroll Operations working with internal stakeholders and third-party vendors on escalated matters. Ensure an accurate and timely payroll close. Should have good knowledge of end-to-end multi country payroll processing including benefits, HR Operations, time and attendance, tax deductions etc. Coordination of payroll input data to create, update, and maintain employee assignment and pay details. Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA. Accountable for ensuring accuracy and timeliness of payroll processing Actively participate in designing of process in new transitions. Manage delivery of all transactions within SLA on all projects Effective relationship management with key stakeholders and customers. Process and monitor garnishment orders and other issues that impact payroll specifications by meeting the obligations such as TAT & accuracy levels as specified. Ensure awareness of all policies and compliance relating to US payroll and apply during the execution of daily work. Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process. To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets. Always ensure a customer first approach by consistently and proactively role modelling excellent customer service. Understand and be compliant with the corporate data protection and confidentiality policies. Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value. Qualifications Strong US Payroll knowledge on end-to-end payroll processing with minimum 4 to 6 years' experience Knowledge of or experience with Enterprise Payroll Systems such as: ADP EV5, Workday and ServiceNow Having excellent knowledge of Global payroll processing, Garnishments, Levy, Tax, and legislation Clear understanding of statutory regulations and guidelines that govern international payroll. Good understanding of process risks and controls and risks pertaining to Payroll. Good Analytical Skills Education Required: Bachelors or master s degree in any stream from a recognized university. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law. Qualification : Bachelors or masters degree in any stream from a recognized university.

Position: Technical Customer Service Associate - AWS Overview: AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth across various customer segments, ranging from small- and mid-market businesses to large enterprises, including the public sector. Within this framework, the AWS Global Support team plays a vital role in ensuring customer success by providing world-class support to companies relying on AWS services for mission-critical applications. The AWS Customer Service team focuses on helping customers understand Cloud Computing and its potential applications for their business needs. In this role, you will be the first point of contact for customers seeking assistance with AWS services, ensuring a smooth experience while acting as an expert in AWS Cloud Computing. Key Responsibilities: Your primary responsibilities will include, but are not limited to: Customer Service Excellence: Provide innovative support for billing, account access, authentication inquiries, and resource management while maintaining the highest standards for data security. Collaborative Support: Work with other customer support teams to ensure a consistent, high-quality level of assistance across all channels. Issue Resolution: Identify root causes of customer issues, suggest improvements, and provide valuable feedback to business and development teams to enhance AWS services. Critical Event Support: Assist with customer communication during AWS critical launches and support events, ensuring customers are informed and supported during high-impact situations. About the Team: At AWS, we value diverse experiences and encourage candidates to apply, even if they do not meet all the qualifications listed. We believe that different career paths, backgrounds, and experiences contribute to the success of our teams. Amazon Web Services (AWS) is the world s most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, supporting a wide range of customers from startups to Global 500 companies. Work/Life Balance: AWS values work-life harmony and offers flexible working arrangements. We believe that success at work should not come at the expense of personal well-being. Inclusive Team Culture: AWS fosters a culture of learning and curiosity. Our employee-led affinity groups promote diversity and inclusion, and we continuously encourage our employees to embrace and celebrate their unique perspectives. Mentorship and Career Growth: AWS is committed to raising the performance bar and supporting the growth of every individual. Our resources, including mentorship programs, provide opportunities for continuous learning and career advancement. Basic Qualifications: A Bachelor s degree in any field. Between 6 months to 4 years of experience, with at least 6 months of direct customer-facing experience using computer systems and technology components. Proficiency in written and spoken English, with advanced communication skills. Preferred Qualifications: At least 1 year of experience in a Contact Center, Technical Support, or Customer Support role within a fast-paced environment. Experience or familiarity with Amazon Web Services products or Cloud Computing technologies. General knowledge in one or more technology domains, such as internet, networking, software, or systems. Proficiency with computer applications, including Windows/MS Office (e.g., Outlook, Excel). Qualification : Bachelors Degree in any field

Position: AWS Trust & Safety Specialist I Overview: The AWS Sales, Marketing, and Global Services (SMGS) team drives revenue, adoption, and growth from the largest and fastest-growing small and mid-market accounts to enterprise-level customers, including public sector clients. As part of AWS Global Support, the Trust & Safety (T&S) Abuse Investigation & Prevention Team plays a crucial role in maintaining the integrity and reputation of AWS's IP space. The team focuses on identifying and mitigating online abuse hosted on AWS infrastructure and acts as the first line of defense by vetting potential abuse issues and collaborating with AWS customers to halt harmful activities. As an AWS Trust & Safety Specialist I, you will engage in high-impact investigations, collaborating with multiple teams across AWS to develop scalable solutions for preventing abuse and protecting the AWS ecosystem. You will play a key role in analyzing trends, troubleshooting complex issues, and ensuring the highest level of support for customers and internal stakeholders. Key Responsibilities: Customer Engagement & Expert Support: Provide subject matter expertise (SME) and escalation support for complex customer inquiries related to abuse investigations. Assist in identifying and addressing root causes of abuse cases to ensure efficient resolution. Root Cause Analysis & Process Improvement: Lead investigations into escalated abuse cases, identifying operational inefficiencies and recommending process improvements. Collaborate with internal teams to develop solutions that prevent abuse and improve response times. Cross-Functional Collaboration: Work closely with AWS Enterprise teams, including Technical Account Managers (TAMs), Sales, and Solutions Architects, to address abuse-related issues, develop strategies, and drive continuous improvement. Mentorship & Knowledge Sharing: Mentor new team members, share best practices, and help evolve the T&S team s capabilities to better mitigate large-scale abuse events. High-Impact Projects: Lead cross-functional initiatives to drive long-term solutions and mitigate abuse risks, while simultaneously managing smaller projects to support global efforts. Customer Advocacy: Act as the Voice of the Customer by identifying trends, communicating findings to leadership, and implementing innovative solutions based on customer feedback. Critical Event Support: Assist in customer communications during critical AWS events, providing timely updates and ensuring effective mitigation of abuse-related issues. Qualifications & Experience: Basic Qualifications: Bachelor s degree or equivalent experience in a technical position. 2+ years of experience in a Trust & Safety or similar environment, handling online abuse and security issues. Strong understanding of internet security concepts and common vulnerabilities. Working knowledge of networking technologies such as DNS, TCP/IP, SSL, DHCP, and Load Balancing. Proven technical support experience in abuse/security practices. Preferred Qualifications: Excellent written and verbal communication skills, with the ability to communicate complex technical information clearly. Willingness to participate in an on-call rotation for emergent abuse-related situations. Strong customer handling, conflict resolution, and problem-solving skills, with a focus on delivering exceptional customer experience. Familiarity with both Windows and Linux/Unix operating systems. Experience resolving complex technical escalations, including post-mortem error analysis. Knowledge of Amazon Web Services products and cloud computing technologies. About the Team: At AWS, we value diverse experiences and encourage applicants from varied backgrounds to apply. Whether your career is just beginning or has followed an unconventional path, we welcome your unique perspective. We believe that diversity strengthens our team and fosters innovation. Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, offering a robust suite of products and services that empower organizations of all sizes. Inclusive Team Culture: We promote curiosity and connection, with employee-led affinity groups that foster an inclusive environment where everyone is proud of their differences. Mentorship & Career Growth: We are committed to providing continuous learning, knowledge-sharing, and career-advancing resources to help you grow as a well-rounded professional. Work/Life Balance: We strive for work-life harmony and flexibility, ensuring that our employees can thrive both professionally and personally. Qualification : Bachelors degree OR equivalent experience in a technical position.