GRI Global Reporting Initiative Jobs in Bengaluru

People Operations Analyst FalconX Location: Bangalore Experience: 1 3 Years Education: Bachelor s degree in Human Resources, Business Administration, or related field About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the complexities of the digital asset market. Our platform empowers clients to navigate the crypto ecosystem seamlessly, providing the infrastructure, liquidity, and tools needed for institutional strategies from start to scale. Role Overview We are seeking a People Operations Analyst to join our growing People team in Bangalore. You will be responsible for delivering a smooth, efficient, and high-quality employee experience across the full lifecycle from onboarding to offboarding while ensuring our people processes are accurate, scalable, and compliant. Key Responsibilities HR Systems & Administration Maintain accurate and up-to-date employee records and confidential staff information. Prepare and manage employment contracts, policies, procedures, and standard HR letters. Manage employee status changes such as promotions, transfers, and terminations. Identify opportunities to improve people processes, including system enhancements or policy updates. Generate and analyze HR reports to support monthly, quarterly, and annual metrics. Global Onboarding & Offboarding Coordinate pre-joining formalities, documentation collection, and system setup. Support offboarding processes, including checklists, documentation, and system updates. Ensure a smooth onboarding experience for new hires. Initiate background checks and coordinate with vendors and candidates. Recruiting Operations Maintain and update global offer letter templates in line with compensation and legal guidelines. Manage post-offer candidate engagement to ensure a positive pre-joining experience. Support Talent Acquisition on operational projects, including referral bonuses and data hygiene. General HR Support Respond to employee queries regarding HR policies, processes, or documentation. Support HR projects, audits, and initiatives aimed at improving efficiency and compliance. Required Qualifications Bachelor s degree in Human Resources, Business Administration, or a related field. 1 3 years of experience in HR Operations, People Operations, or Recruiting Operations. Strong attention to detail, organizational skills, and time-management abilities. Ability to handle confidential information with integrity. Excellent written and verbal communication skills; comfort working with global teams. Proficiency with HRIS tools, ATS systems, and Google Workspace/Microsoft Office Suite. Experience in a growth-stage startup is a plus. Proven ability to manage multiple projects and priorities in a fast-paced environment. Enable a smooth and positive employee experience across the organization. Drive efficiency and accuracy in HR operations and reporting. Partner with teams across the globe to ensure consistent, compliant, and scalable processes. Play a critical role in supporting a fast-growing organization at the intersection of finance and technology. Qualification : Bachelors degree in Human Resources, Business Administration, or related field

Associate Principal TA Program Manager Location: Bangalore About Tekion Tekion is transforming the automotive industry with the first cloud-native automotive platform, connecting OEMs, dealerships, technology partners, and consumers. Through ARC, AEC, and APC, we deliver seamless, AI-driven digital experiences for the automotive ecosystem. Tekion employs ~3,000 people across North America, Asia, and Europe and is committed to innovation, inclusion, and a high-performance culture. Role Overview As Associate Principal TA Program Manager, you will architect, execute, and evolve global talent acquisition programs that set Tekion apart as an employer of choice. You will design transformative candidate experiences, manage referral and diversity initiatives, lead campus hiring strategies, and leverage AI and automation to streamline TA operations. This is a high-impact, globally visible role where your work directly shapes Tekion s talent brand and hiring excellence. Key Responsibilities Candidate & Employee Experience Deliver a seamless, engaging experience for all candidates and employee referrals. Gather feedback to continuously improve the hiring journey. Maintain accurate candidate data through system-level validations. AI-Driven Talent Acquisition Lead adoption of AI-powered tools and automation to improve speed, personalization, and efficiency. Pilot and scale data-driven hiring solutions in collaboration with tech teams. Process Improvement & Issue Management Identify gaps in TA workflows and ensure smooth, efficient operations. Manage escalations, prioritize issues, and resolve TA-related challenges. Communication & Standardization Design and implement standardized communication templates for scheduling, offers, and feedback. Maintain TA guides, interview kits, and resources for consistency across regions. Strategic Programs & Initiatives Lead global TA programs including referral contests, ambassador programs, and training initiatives. Develop and execute diversity networking, leadership events, and inclusive hiring campaigns. Drive Talent Branding campaigns to strengthen Tekion s employer reputation. Campus Hiring & Early Talent Programs Build immersive, relationship-driven university recruiting programs. Collaborate with campus leads to attract top early-career talent. Execute high-impact 6-month internship programs for early leadership development. Playbook & Process Optimization Govern and continuously improve the TA Playbook with templates, guides, and workflows. Implement automation and bots to maximize efficiency and scalability. Recruiter Enablement & Training Design and deliver structured recruiter training on interviews, negotiation, and candidate engagement. Lead TA certification initiatives and maintain a continuous learning calendar. Reporting, Insights & Continuous Improvement Automate dashboards, scorecards, and KPI reports to provide real-time insights. Track Candidate NPS and use insights to enhance experience across the TA lifecycle. Qualifications Master s degree with 8+ years of measurable impact in TA program leadership in tech-driven organizations, or Bachelor s degree with 12+ years experience. Proven experience architecting and scaling global campus, referral, boomerang, and diversity TA programs. Strong expertise in process improvement, TA workflow optimization, and issue management. Hands-on experience with AI, automation, and modern ATS/HRIS tools (Greenhouse preferred). Track record in communication standardization, playbook creation, and recruiter enablement. Skilled in leveraging data and NPS insights to improve TA outcomes. Excellent stakeholder management, project leadership, and communication skills. Strong drive to innovate, lead change, and create remarkable candidate experiences. Competitive rewards & equity aligned with Radford standards A culture of empowerment, learning, and inclusivity High visibility and impact for your work on a global stage

Position: Head of Strategy and Finance Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is a cross-border neo-bank empowering global citizens, migrants, and nomads to access financial products and credit seamlessly across countries. By leveraging home-country credit scores, Zolve provides financial freedom to pursue ambitions without geographical constraints. Our offerings include checking accounts, credit cards, remittances, insurance, and loans. As we expand across geographies, product lines, and customer segments, we are seeking a dynamic Head of Strategy and Finance to shape the company s financial vision and strategic roadmap. Role Overview The Head of Strategic Finance will operate at the intersection of finance, strategy, and operations, ensuring **capital efficiency, profitability, and data-driven growth**. This leadership role partners closely with founders and the executive team to balance immediate execution with long-term strategic initiatives in a fast-growing, global fintech environment. Key Responsibilities Financial Planning & Analysis (FP&A) Lead **budgeting, forecasting, and scenario modeling** to provide actionable insights for business decisions. Monitor **unit economics, ROI, and profitability** in collaboration with product, growth, and business teams. Strategy & Business Leadership Lead strategic projects, including new product evaluations, **cross-border expansion, investments, and potential M&A opportunities**. Provide **data-driven recommendations** to guide operational and strategic initiatives. Investor Relations & Governance Manage relationships with investors and provide clear, **insightful board reporting**. Translate complex financial data into coherent narratives for stakeholders. Team Leadership & Development Build, mentor, and lead a **high-performing finance and strategy team**. Foster a culture of **analytical rigor, ownership, and collaboration** across functions. Compliance & Risk Management Ensure timely statutory, internal, and audit compliance across entities. Maintain operational agility while adhering to regulatory requirements. Qualifications Education: CA / CPA / MBA (preferably from a Tier-1 institute). Experience: **10 15 years post-qualification** in strategic finance, FP&A, or similar roles. Experience in **fintech, cross-border banking, or high-growth startups** is highly desirable. Proven expertise in **financial leadership, strategic planning, capital management, and investor relations**. Hands-on experience with **fundraising, M&A, or cross-border financial operations** is a strong advantage. Skills & Competencies: Strong **analytical, communication, and leadership skills**. Comfortable operating in a **fast-paced, cross-geography environment**. Ability to balance **long-term strategic vision with short-term execution demands**. Qualification : CA / CPA / MBA (preferably from a Tier-1 institute)

Lead Regional Field Marketing Location: Bengaluru Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform in emerging markets, recently licensed as a virtual telecom operator to provide end-to-end VoIP telephony services. Founded in 2011, Exotel s cloud-based product suite drives 70 million conversations daily for over 6,000 businesses across India, Southeast Asia, the Middle East, and Africa. Our offerings include: Omnichannel Contact Centre Communication API Suite Conversational AI Platform Exotel has achieved a $50M ARR and successfully raised $100M in Series D funding, winning recognition such as The ET Startup Awards 2022 Comeback Kid. Role Overview We are looking for a Lead for Regional Field Marketing to manage global field marketing initiatives, develop integrated marketing plans, and drive demand and pipeline growth across multiple regions, market segments, and target audiences. You will collaborate closely with sales, product, and marketing teams to execute campaigns and ensure alignment between marketing and sales priorities. Key Responsibilities Lead global field marketing efforts, developing and executing integrated marketing plans to meet demand & pipeline goals. Drive brand awareness and thought leadership across CXO communities and industries. Manage programs such as industry events, webinars, digital marketing, ABM, and customer advocacy to grow pipeline momentum. Partner with sales leadership on territory planning and act as a bridge between sales and marketing. Collaborate with product marketing, content, digital, creative, customer advocacy, and paid media teams to optimize marketing mix across channels. Communicate key campaigns and assets internally and externally, establishing structured feedback loops for campaign GTM success. Conduct analysis, goal reviews, and adjustments quarterly and annually to stay on track for campaign and pipeline targets. Experience: 6 10 years in marketing, ideally with B2B SaaS companies. Proven Track Record: Experience in building, scaling, and optimizing integrated marketing campaigns, preferably globally. People Management: Experience in hiring, mentoring, and leading high-performing teams. Demand Generation Expertise: Ability to drive enterprise segment demand generation. Communication Skills: Strong ability to collaborate and overcommunicate with internal and external stakeholders. Analytical & Strategic Thinking: Use market intelligence and data to develop strategies. Cross-functional Leadership: Experience leading teams across digital marketing, ABM, partner marketing, and other functions. Partner Ecosystem Knowledge: Understanding best practices in partner marketing and co-marketing. Operational Excellence: Responsible for organizational alignment, planning, and budget management. Technical Skills: Deep understanding of campaign management and marketing automation tools. Market Knowledge: In-depth understanding of Indian markets, vendor and agency relationships. Lead high-impact marketing initiatives for a high-growth SaaS company. Collaborate with a global, cross-functional team and drive measurable results. Opportunity to shape marketing strategy, scale programs, and build high-performing teams. Work in a fast-paced, innovative environment with cutting-edge AI and communication solutions. This role is ideal for someone with strong SaaS marketing experience, a strategic mindset, and proven leadership skills to drive regional and global field marketing success.

Position: Customer Lifecycle Manager Location: Bengaluru Department: Marketing Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is revolutionizing the laundry and dry cleaning industry. We offer fast, reliable service with a 24-hour turnaround, currently operating in 14 global markets. As we expand and grow our dynamic team, we continue to disrupt the industry and deliver exceptional service to our customers worldwide. Role Objective: We are looking for a Customer Lifecycle Manager to drive customer engagement, retention, and long-term value (LTV) in a fast-paced, global environment. This role is crucial in fostering repeat customers on the Laundryheap app and website, utilizing data-driven strategies to enhance customer engagement across various digital channels. The ideal candidate will have a deep understanding of user journeys, retention marketing, and the importance of lifecycle marketing in enhancing customer satisfaction and maximizing customer lifetime value. Your primary objective: How do we make customers place order after order on Laundryheap s app? This will involve leveraging all available resources, including data, tools, cross-functional teams, and marketing channels. Key Responsibilities: Lifecycle Campaign Design & Execution: Define, design, and deploy customer communication journeys aligned with key lifecycle stages, using customer intent signals and lifecycle triggers across multiple channels (SMS, WhatsApp, Email, Push, In-App messaging). The goal is to drive timely actions, leading to habit formation and sustained engagement. Campaign Management: Manage end-to-end campaign setup, including logic, segmentation, creative assets, QA, launch, monitoring, and ongoing optimization. Own campaign design and execution using CRM tools like Braze, defining trigger logic, target audiences, templates, and communication frequency. Performance Analysis & Optimization: Monitor and analyze campaign performance using key platform and channel-specific metrics (e.g., deliverability, conversion rate (CVR), repeat purchase rate, frequency, and LTV). Conduct A/B and multivariate tests to refine messaging, cadence, and channel mix. Localization & Global Collaboration: Ensure all campaigns are localized and relevant to different global markets, working with in-market teams to ensure accurate translations and local insights. Collaborate with Brand, Product, and Customer Research teams to meet campaign goals. Data-Driven Insights & Reporting: Translate customer data and lifecycle metrics into actionable insights for campaign improvement. Leverage data to craft targeted, insight-led campaigns that influence user behavior. Collaboration & Creativity: Work closely with designers and copywriters to create impactful templates that drive customer engagement and conversions. Coordinate with cross-functional teams to ensure a seamless customer experience. Must-Have Experience & Skills: Experience: 3 5 years of hands-on customer lifecycle management experience, preferably in E-commerce or on-demand web and app-based businesses. CRM & Tools Expertise: Proven experience working with CRM tools and content management systems like Customer.io, Braze, or similar platforms. Analytical Skills: Strong analytical skills with the ability to interpret customer data, identify behavioral patterns, and translate insights into actionable strategies. Technical Knowledge: Understanding of email deliverability, push notifications, in-app messaging, and SMS/WhatsApp performance optimization and best practices. Project Management & Organizational Skills: Excellent project management and organizational skills, with the ability to manage multiple initiatives across global markets in a fast-paced, performance-driven environment. Communication & Copywriting: Strong written communication skills with a customer-first mindset, capable of developing persuasive and engaging messaging. Growth Mindset: Comfortable working in a test-and-learn environment, always striving for optimization and efficiency to improve lifecycle outcomes. Be part of a dynamic and fast-growing team in a globally expanding company. Work on innovative projects that push the boundaries of customer engagement. Competitive compensation and benefits in a high-performance culture. Opportunities for personal and professional growth in an international business.

Record to Report (R2R) Location: Bangalore Work Type: Full-Time Join the Ninja Clan Pioneer. Challenge Yourself. Create Better Lives. At Ninjacart, we re India s largest agritech company, transforming the agricultural ecosystem through technology, innovation, and sustainable solutions. Our mission is simple yet ambitious to empower every participant in the agri value chain, from soil to sales. We re building next-gen commerce, finance, and fulfillment solutions that uplift farmers, traders, retailers, and consumers alike. Our ecosystem of products Ninjacart, Ninja Mandi, Ninja Global, Ninja Kirana, and Ninja Kisaan serves unique customer needs and drives efficiency across the agri network. Backed by global investors including Accel, Tiger Global, Flipkart, Walmart, Qualcomm Ventures, and Nandan Nilekani, we re on a mission to build the most trusted, efficient, and inclusive AgriTrade Network. About the Role As part of our Record to Report (R2R) team, you ll play a key role in ensuring accurate, compliant, and timely financial reporting. You ll collaborate across teams, streamline processes, and uphold strong financial governance to support Ninjacart s growth journey. Key Responsibilities Support the month-end closing process for legal entities and internal reporting in line with IND AS and company accounting policies. Prepare and post journal entries, accounting corrections, and reclassifications to ensure accurate financial records. Work cross-functionally to validate and reconcile accruals and other financial data. Partner with consultants and auditors on accounting matters and new business initiatives, especially in FinTech-related areas. Prepare balance sheet reconciliations and supporting schedules on a monthly/quarterly basis. Assist in GST/TDS filings and ensure compliance with other statutory requirements. Perform ad-hoc financial analyses and reporting as needed. Maintain and update process documentation for R2R activities. Support both internal and external audits with necessary documentation and insights. Chartered Accountant (CA) with 1 2 years of experience in finance, accounting, or R2R operations. Solid understanding of IND AS, accounting principles, and internal controls. Experience in NBFC environments, SAP ERP, or IND AS transitions is a plus. Proven ability to drive process improvement and standardization initiatives. Excellent communication skills both written and verbal. High energy, proactive mindset, and a strong sense of ownership. A self-starter who thrives in fast-paced, dynamic environments. At Ninjacart, you ll be part of a purpose-driven organization that combines impact with innovation. Here, you ll have the freedom to experiment, the opportunity to grow, and the satisfaction of creating real-world change. Become a Ninja. Build better lives. Qualification : Chartered Accountant (CA)

Associate Manager / Manager Business Finance Location: Bangalore Work Type: Full-Time About Ninjacart Ninjacart is India s largest agri-tech platform, revolutionizing the agri ecosystem through technology, data, and innovation. Over the last decade, our India-first solutions have transformed how fruits and vegetables move from farms to consumers plates, empowering farmers, traders, and retailers in ways never done before. We aim to be the digital network for global agri commerce, solving structural challenges such as information asymmetry, payment inefficiencies, distribution gaps, and market discovery for buyers and sellers. With over $350 million in funding from investors including Walmart Group, Tiger Global, Accel, Syngenta, and others, Ninjacart is recognized as one of Top 25 Startups to Work For. We foster a results-driven, entrepreneurial culture where leaders enjoy autonomy, tackle large-scale challenges, and drive real impact. Our products Ninjacart, Ninja Mandi, Ninja Global, Ninja Kirana, and Ninja Kisaan cater to all segments of the agri value chain. Our mission is to build the most trusted, efficient, and inclusive AgriTrade Network in India. Role Overview We are seeking a strategic, analytical, and hands-on Business Finance Manager to join our Business Finance team. As a P&L owner, you will analyze financial data, prepare insightful reports, and provide recommendations that support strategic decisions and business growth. Key Responsibilities Financial Analysis & Reporting: Analyze financial data, create models, and prepare reports to support business decisions. Operational & Strategic Planning: Translate the operating plan into a financial plan with measurable milestones; track performance against targets. Variance Analysis & Insights: Analyze past results, perform variance analysis, identify trends, and recommend corrective actions. KPI Design & Implementation: Define key metrics to monitor business performance and provide early signals for stakeholders. Process Improvement: Develop and standardize reporting tools, dashboards, and ad-hoc financial models to enhance efficiency. Cross-Functional Collaboration: Work with teams across Finance, Operations, and Strategy to gather data requirements and ensure accuracy. Market Research & Valuation: Conduct market research, data mining, business intelligence, and comparative valuations to support strategic initiatives. Qualifications & Skills Education: B.Tech or MBA in Finance, Accounting, or related field; candidates pursuing CFA are welcome. Experience: Less than 2 years of relevant finance experience. Skills & Attributes: Strong analytical and quantitative skills with high attention to detail. Understanding of financial analysis, basic accounting principles, and P&L management. Excellent stakeholder management, organizational, and interpersonal skills. Ability to work independently, take ownership, and drive measurable business impact. As a Ninja, you will take ownership of impactful projects, collaborate with a high-energy team, and contribute to transforming India s agri ecosystem. If you are resilient, smart, and ambitious, this is your chance to make a real difference. Join Ninjacart. Pioneer change. Create better lives. Qualification : B.Tech or MBA in Finance, Accounting, or related field

Associate Director Finance Location: Bangalore Experience Required: 15 25 Years Qualification: Chartered Accountant (CA) Preferred Certifications: ACCA, CPA, CFA, CIMA Job Summary We are seeking a dynamic and experienced Associate Director Finance to lead our global financial operations. The ideal candidate will bring extensive financial leadership experience, particularly across international geographies, and a deep understanding of both Indian and global financial standards. This strategic role will support the company s growth trajectory by aligning financial management with business objectives while ensuring compliance, efficiency, and performance across all regions. Key Responsibilities Strategic Financial Leadership Develop and execute financial strategies to support global growth and business expansion. Partner with senior management to provide financial insights and recommendations for long-term profitability. Lead financial due diligence and integration in case of mergers, acquisitions, or market entries. Financial Planning & Analysis Drive budgeting, forecasting, and long-term financial planning across multiple geographies. Deliver accurate, timely consolidated financial reporting in compliance with international accounting standards. Monitor key financial metrics, analyze business trends, and identify cost optimization opportunities. Compliance & Risk Management Ensure compliance with tax laws, statutory regulations, and financial reporting requirements across jurisdictions. Liaise with external auditors, tax consultants, legal advisors, and regulatory bodies. Monitor and manage financial risk, currency exposure, and regulatory compliance. Treasury & Cash Flow Management Oversee global cash flow, liquidity management, and banking relationships. Optimize working capital, manage intercompany transactions, and implement transfer pricing strategies. Develop and execute funding strategies, investment policies, and capital allocation plans. Team Leadership & Process Improvement Lead and mentor finance teams across multiple locations to build a high-performance culture. Implement and enhance ERP systems (experience with ZOHO is a plus) and financial reporting tools. Establish scalable internal controls, automation, and process improvements for operational efficiency. Required Skills & Experience Chartered Accountant (CA) with 15 25 years of progressive financial leadership experience. Proven experience managing finance functions across geographies and multi-entity environments. Strong understanding of Indian and international accounting standards, tax regulations, and compliance requirements. Demonstrated success in strategic financial planning, cash flow optimization, and managing global teams. Proficiency in ERP systems (ZOHO preferred), financial modeling, and reporting tools. Excellent leadership, interpersonal, and stakeholder management skills. Preferred Qualifications (Added Advantage) ACCA, CPA, CFA, or CIMA certification. Experience in high-growth, multinational environments. Prior involvement in scaling finance functions for international expansion. Be part of a global organization with ambitious growth plans. Work closely with leadership in shaping financial strategy and operations. Lead transformative initiatives in a dynamic and innovation-driven environment. Competitive compensation and leadership development opportunities. Qualification : Chartered Accountant (CA)

Job Title: Sourcing Manager Location: Bangalore Employment Type: Full-Time About LiveDeals LiveDeals is a unique initiative by Tracxn aimed at accelerating startup discovery for global investors. It is a curated platform that showcases live fundraising opportunities submitted by startups or their networks (incubators, investors, advisors, etc.). These listings are shared with top global investors, making the fundraising process faster and more transparent for both founders and investors. Role Overview As a Sourcing Manager LiveDeals, you will play a crucial role in both startup acquisition and investor engagement. You ll be responsible for sourcing high-potential startups seeking funds, curating deal listings, understanding investor mandates, and ensuring a seamless match between startups and investors. Your work will directly contribute to shaping the next wave of startup investments globally. Key Responsibilities Deal Sourcing Identify and onboard fundraising startups onto the LiveDeals platform. Build a strong pipeline through channels like startup communities, accelerators, incubators, angel investors, and networks. Develop strategies to tap into new deal-flow sources across geographies and sectors. Investor Engagement & Deal Pitching Analyze startup data and assess deal fit using Tracxn s platform and external sources. Understand investors' investment theses and pitch relevant deals accordingly. Ensure due diligence and conflict checks prior to engagement. Relationship Management Support startups throughout their fundraising journey, acting as a trusted advisor. Build and maintain strong relationships with investors, ensuring a high-quality experience on the platform. Foster long-term engagement and drive positive word-of-mouth across the ecosystem. Documentation & Reporting Maintain and update internal databases with accurate startup and investor information. Share periodic reports on sourcing performance, deal progress, and feedback. Track impact metrics and continuously optimize based on outcomes. Strategic Planning & Platform Growth Work closely with leadership to align sourcing and investor strategies with company goals. Use data-driven insights to optimize matchmaking, improve conversion rates, and refine offerings. Stay up to date on industry trends and investor behavior to adapt and evolve outreach strategies. Other Responsibilities Contribute to new initiatives to scale LiveDeals and enhance investor/startup satisfaction. Support cross-functional collaboration across product, marketing, and operations teams. Requirements 1 6 years of experience in startup sourcing, investor relations, business development, or related roles. Strong knowledge and passion for the startup ecosystem and early-stage fundraising. Excellent communication and relationship-building skills with the ability to interact effectively with founders and investors. Analytical mindset with the ability to match investor theses with relevant deals. Strong decision-making skills backed by logical reasoning and structured thinking. Self-starter with team-first attitude and a passion for helping startups grow. Previous experience in investment networks, venture capital, accelerators, or startup platforms is a plus. About Tracxn Tracxn is a Bangalore-based SaaS company providing a research and deal-sourcing platform to Venture Capital, Private Equity, and M&A teams globally. With a team of 600+ professionals, we serve clients like Andreessen Horowitz, Matrix Partners, Citi, Ferrero, and more.

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Job Title: Enterprise Account Executive - Sales Company: Druva Location: Bengaluru, India About Druva: Druva enables cyber, data, and operational resilience for every organization through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Customers simplify data protection, streamline governance, and gain data visibility as they accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates complex infrastructure costs and delivers data resilience across geographies and clouds. Role Overview: Druva is seeking a highly motivated Enterprise Account Executive to drive sales within the Enterprise segment in India. This role involves building a strong sales pipeline and closing new and existing business deals across a defined territory. Reporting directly to the Country Manager, India & SAARC, you will play a critical role in growing Druva s footprint by engaging IT decision-makers at various levels and working collaboratively with channel partners. Key Responsibilities: Manage sales across assigned territory focusing on both new business and existing customer accounts (hybrid role). Own the full sales cycle end-to-end from initial prospecting and contact to deal closure. Partner with Renewals teams to ensure subscription renewals, prevent churn, and minimize downsell. Collaborate closely with channel partners, including resellers and distributors, to scale sales reach. Generate awareness of Druva s solutions, qualify leads, deliver compelling product demos and presentations, and close deals. Develop deep expertise in Druva s product offerings and competitive positioning to effectively communicate value propositions. Lead proposal creation and respond to RFIs/RFPs in conjunction with Solution Engineering teams. Maintain accurate and timely pipeline reports and forecasts within the territory. Prepare and execute thorough business plans aligned with revenue targets. Consistently meet or exceed assigned sales quotas. Qualifications & Experience: Minimum 7 years of experience in software sales; Backup or SaaS sales experience preferred. Proven track record selling to Enterprise IT organizations in India, demonstrating consistent performance and revenue achievement. Experience managing and selling through channel partners. Familiarity with structured sales methodologies such as MEDDPICC. Strong technical acumen with the ability to build compelling business cases including TCO and ROI justification. Willingness to travel up to 30%, predominantly domestic. Fluency in English. Bachelor s degree from a top-tier university; advanced degrees (MBA or Master s) are a plus. Personal Attributes: Entrepreneurial spirit: Passionate about scaling up and adaptable to evolving business dynamics. Technologist: Deep understanding of IT challenges and modern technology solutions. Self-starter: Proactive and accountable with minimal supervision. Team player: Collaborative, building strong relationships across Druva s regional and global teams. Organized: Able to lead complex initiatives, prioritize tasks, and communicate progress clearly. Pragmatic: Balances trade-offs to achieve key objectives efficiently. High standards: Committed to personal and organizational excellence. Excellent communication: Clear, succinct, and persuasive in both verbal and written interactions. If you re driven by success in a fast-paced, scale-up environment and passionate about delivering world-class SaaS solutions to Enterprise customers, Druva offers a compelling opportunity to join a global leader in data resilience. Qualification : Bachelors degree from a top-tier university; advanced degrees (MBA or Masters) are a plus.

Job Title: Senior Executive Finance Location: Bangalore Department: Finance About Zetwerk Zetwerk is the world s largest global manufacturing network that transforms digital designs into physical products. We provide manufacturing solutions across a wide range of industries, from simple steel pipes to complex aircraft engine components. Our network spans thousands of manufacturing partners offering capabilities like metal fabrication, CNC machining, plastic injection molding, 3D printing, and aluminum die castings. We serve diverse sectors including Oil & Gas, Aerospace, Renewables, Electric Vehicles, Consumer Electronics, and more. Our proprietary Manufacturing Operating System, ZISO, enables real-time tracking, pricing recommendations, quality assurance, and seamless communication across stakeholders delivering faster, high-quality, cost-effective manufacturing solutions globally. Zetwerk is reshaping manufacturing. We offer a collaborative, innovative environment with opportunities for growth and impact. We support your career ambitions and foster an inclusive culture where you can thrive and contribute meaningfully. Roles & Responsibilities Perform bank, vendor, and ledger reconciliations ensuring accuracy in financial records. Manage month-end and year-end closing activities, including journal entries, accruals, and adjustments. Prepare and review financial statements, reports, and MIS to aid business decision-making. Assist accounts payable and receivable processes, ensuring timely payments and collections. Support budgeting, forecasting, and financial planning initiatives. Provide financial analysis and insights to optimize business performance and cost efficiency. Monitor key financial and operational metrics; identify trends and variances. Ensure compliance with accounting standards, tax regulations, and company policies. Coordinate internal and external audit activities. Identify and resolve discrepancies in financial data; recommend process improvements. Conduct scenario analysis, risk assessments, and variance analysis to support strategic decisions. Job Requirements 3-5 years of experience in finance, accounting, or business finance roles. Strong knowledge of reconciliation, general ledger, financial reporting, and business finance principles. Proficiency in Excel and accounting software such as SAP, Tally, or equivalents. Familiarity with GST, TDS, and financial regulations is a plus. Excellent analytical, problem-solving, and communication skills. Experience in budgeting, forecasting, and financial planning preferred. Ability to work independently and collaboratively in cross-functional teams. Strong organizational skills with the ability to meet deadlines.

Sales Compensation Analyst Location: Bangalore, India About the Role Rubrik is seeking a detail-oriented Sales Compensation Analyst to join our global team. In this role, you will administer and manage sales compensation plans, analyze financial data, streamline commission processes, and ensure alignment with business objectives. Reporting to the Manager Global Sales Compensation, you will play a critical role in driving accuracy and efficiency in sales incentives across Rubrik s salesforce. Key Responsibilities Sales Compensation Administration: Manage and maintain sales incentive compensation processes including MBOs, commissions, and SPIFF payouts. Ensure timely and accurate payouts while maintaining compliance with compensation policies for terminations, new hires, transfers, and retroactive adjustments. Process Improvement & Collaboration: Partner with HR, Finance, and Commission Accounting to align field coverage and compensation plans. Identify, streamline, and automate commission processes for improved efficiency. Provide training and support to sales teams on compensation plans and structures. Collaboration and Stakeholder Support: Deliver responsive support to Sales, HR, and Finance teams regarding compensation-related queries and initiatives. Proactively identify opportunities to enhance compensation processes and tools. Planning, Reporting & Documentation: Contribute actively to the annual operating planning process related to sales compensation. Support ad hoc reporting, analytics, and special projects as required. Maintain thorough documentation and internal controls over compensation processes. Experience and Skills Required 3+ years of experience in Sales Compensation, Sales Operations, Finance, or related functions. Strong knowledge of sales compensation plan design, principles, and best practices. Advanced proficiency in Microsoft Excel or Google Sheets for complex modeling and analysis. Excellent communication skills, both written and verbal. Self-motivated with the ability to work independently and collaborate across teams. Experience with AI or machine learning in data analysis and forecasting is a plus. Tools and Technologies Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with Xactly or similar sales compensation platforms highly preferred. Familiarity with Salesforce is an advantage. Collaborative and inclusive work culture. Opportunities to work on high-impact projects supporting a global sales team. Career growth and continuous learning in a dynamic tech environment. If you are passionate about sales compensation analytics and want to thrive in a fast-paced global organization, we want to hear from you! Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we empower organizations to achieve business resilience against cyberattacks, insider threats, and operational disruptions. Our AI-powered Rubrik Security Cloud secures data across enterprise, cloud, and SaaS applications helping businesses uphold data integrity, availability, and rapid recovery.

Marketing Reporting Analyst (Night Shift 8:30 PM to 5:30 AM IST) Location: Bangalore, India Office About the Team At Rubrik, our Marketing Team is growing rapidly and plays a pivotal role in driving the company s mission to secure the world s data. We push boundaries, challenge convention, and thrive on innovative thinking. With a culture rooted in opportunity and empowerment, we bring bold ideas to life and deliver measurable impact. Join us in shaping a fresh perspective in the world of data security. Let s be unstoppable, together. About the Role This is a night shift position, supporting our global marketing initiatives and ensuring timely reporting and insights for the U.S. team. What You ll Do Data Analysis & Reporting Analyze marketing performance across digital (organic & paid), traditional channels, and campaigns. Build and maintain dashboards and performance reports using tools like Tableau and Google Sheets/Excel. Performance Measurement Partner with the Sr. Manager of Marketing Analytics to implement the performance measurement roadmap. Track and report key metrics: lead generation, conversion rates, campaign spend, marketing ROI. Insights & Optimization Identify data trends and deliver actionable insights to improve marketing strategy. Support A/B testing, multi-touch attribution, and budget monitoring efforts. Handle ad hoc reporting requests from stakeholders. Data Integrity & Collaboration Ensure high data accuracy and resolve data quality issues proactively. Collaborate with IT and Data Engineering to maintain best practices for database management. Work cross-functionally with Marketing, Sales, Data Science, and IT to align reporting practices and deliver business insights. Contribute to the development of attribution models for marketing impact assessment. What You ll Bring 4 5 years of experience in an analytical role (marketing, finance, or related field). Bachelor's degree in Finance, Accounting, Marketing Analytics, or a related discipline. Expertise in Excel and Google Sheets advanced formulas, pivot tables, and data visualization. Experience with Tableau or Power BI. Solid grasp of financial concepts and their application in marketing analysis. Familiarity with Salesforce and marketing automation platforms (e.g., Marketo, HubSpot) is a plus. Working knowledge of SQL and relational databases. Strong attention to detail and ability to manage multiple priorities and deadlines. Excellent verbal and written communication skills able to translate complex data for non-technical audiences. A growth mindset and a proactive, solutions-oriented approach to challenges. Be part of a mission-driven company at the forefront of data security. Work alongside industry innovators and contribute to a fast-scaling marketing function. Enjoy a collaborative environment where your insights directly influence business outcomes. Access growth opportunities in a company recognized by Gartner and awarded the Red Dot Design Award. About Rubrik Rubrik (NYSE: RBRK) is redefining data security with Zero Trust Data Security . We help organizations across the globe stay resilient in the face of cyberattacks, insider threats, and disruptions. Rubrik Security Cloud, powered by machine learning, secures data across hybrid and cloud environments, ensuring data integrity, availability, and rapid recovery.

Financial Analyst FP&A (Go-To-Market Finance) Location: Bengaluru, Karnataka About the Team The Financial Planning & Analysis (FP&A) team drives Rubrik s financial health by delivering accurate forecasting, budgeting, and financial insights. The team partners closely with business units to optimize resource allocation, identify growth opportunities, and support strategic decision-making, fueling Rubrik s innovation and results-driven culture. About the Role As a Financial Analyst on the Go-To-Market (GTM) Finance team, you will be a critical contributor supporting Rubrik s growth through detailed financial planning, analysis, and reporting. This individual contributor role requires collaboration with global, cross-functional teams to enhance financial visibility and provide actionable insights. Key Responsibilities Accrual Tracking & Reporting: Calculate, track, and report accruals accurately to support financial close and compliance. Financial Planning & Forecasting: Assist in preparing annual budgets, rolling forecasts, and long-term financial plans aligned with business strategies. Reporting & Analysis: Build and maintain financial models, dashboards, and reports to monitor KPIs and deliver insights to stakeholders. Variance Analysis: Analyze financial results versus forecasts and budgets to identify trends, risks, and opportunities. Global Commissions Management: Oversee global commissions ensuring precise calculations and timely reporting aligned with organizational goals. Stakeholder Collaboration: Work with business leaders across functions to support financial decision-making and performance improvement. Ad-Hoc Projects: Support special projects, business case evaluations, and strategic initiatives to drive growth and efficiency. Process Improvement: Identify and implement enhancements to increase the accuracy, efficiency, and scalability of FP&A processes. Experience & Qualifications Required: MBA (Finance) or CA qualification. 2-3 years of FP&A, financial analysis, or related experience, preferably in a technology or SaaS environment. Strong proficiency in financial modeling and advanced Excel skills. Excellent analytical and problem-solving abilities. Strong verbal and written communication skills for presenting insights clearly. Self-starter with strong prioritization skills, able to work independently in a fast-paced setting. Preferred: Experience with Adaptive Insights, NetSuite, Salesforce, Tableau, or Xactly. Prior experience managing commissions and leading Variance Analysis Meetings. Background in sales finance is a plus. Rubrik is a leader in Zero Trust Data Security , securing data across enterprise, cloud, and SaaS platforms. Joining Rubrik means being part of a mission-driven company dedicated to protecting global data with cutting-edge technology and a collaborative culture. Qualification : MBA (Finance) or CA qualification.

Data Management Analyst Location: Bengaluru, Karnataka Team: Data Management About this Role This position is part of BlackRock s initiative to revolutionize private markets data and technology, complementing the Aladdin platform to deliver comprehensive investment solutions globally. The Data Management team is dedicated to ensuring that coverage of the alternative assets industry remains accurate, up to date, and comprehensive. As a Data Management Analyst, you will focus on processing and assuring the quality of public data. Reporting to the Data Lead, you will collaborate with a distributed team of specialists to research, analyze, and curate public data delivered to our clients. What You ll Do Acquire, update, and maintain high-quality alternative assets data using internal tools and software. Conduct thorough web-based research on firms, funds, and transaction activities in the alternative asset space. Update databases with key financial information, statistics, and analyses relied upon by clients. Participate in complex data projects involving data quality, process re-engineering, and workflow optimization. Develop domain expertise to enhance the quality and scope of data offerings. Collaborate with stakeholders across various business units to improve data product offerings. What You Bring Bachelor s degree or equivalent experience in Finance or a related field. Approximately 6 months of relevant experience. Strong interest in finance and knowledge of financial markets. Proficiency in English with excellent writing and interpersonal skills. Experience with Microsoft tools such as Excel, SharePoint, and Office 365. Benefits We offer a wide range of benefits designed to keep you energized, engaged, and supported, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax and recharge. Hybrid Work Model Our hybrid work model fosters collaboration and mentorship, supporting employee growth and flexibility. Employees typically work at least 4 days per week in the office with the option to work from home 1 day per week, ensuring a balance between teamwork and individual productivity. About BlackRock At BlackRock, our mission is to help more people achieve financial well-being. Our clients, and those they serve, rely on investments that support retirement, education, home ownership, and business ventures. These investments also strengthen the global economy by supporting businesses, financing infrastructure, and enabling innovation. We invest deeply in our employees, creating a welcoming and supportive environment with opportunities for development, networks, and benefits to help you thrive. Qualification : Bachelors degree or equivalent experience in Finance or a related field.

Job Title: Finance Analyst Location: Bangalore, India (On-site | 1:30 PM 10:30 PM IST) About Cytiva: At Cytiva, we are committed to advancing future therapeutics from discovery through delivery. As part of our mission, we rely on our finance team to deliver insights that drive strategic decisions and support our continued growth. Position Summary: We are seeking a Finance Analyst to join our Global India Finance Center of Excellence (COE) in Bangalore. This role will support key financial processes including budgeting, forecasting, month-end close, actuals reporting, and ad hoc analysis. The analyst will work closely with the FP&A leader and the operations team to deliver actionable insights that influence business performance. Key Responsibilities: Serve as a key finance partner to the FP&A leader and broader finance and operations teams, delivering data-driven insights to support decision-making and growth. Lead financial activities related to monthly and quarterly close, including pacing, consolidation of performance data, and preparation of financial forecasts and budgets. Develop and maintain financial tools and reports, including Bowler charts, scorecards, dashboards, and other performance tracking mechanisms. Conduct in-depth analysis of major cost drivers such as headcount and external contractors. Contribute to simplification initiatives and process improvements that enhance the capacity for high-value analysis; maintain up-to-date Standard Operating Procedures (SOPs). Required Qualifications: Bachelor s degree or MBA in Finance/Accounting, or qualification as CA/ICWA. 5 6 years of experience in finance or accounting roles, preferably with exposure to FP&A. Prior experience in a global business environment and familiarity with international financial processes. Advanced proficiency in Microsoft Excel and experience managing large datasets. Hands-on experience with ERP and BI tools such as Oracle, SAP, OneStream, or Qlik. Preferred Qualifications: Strong analytical and problem-solving skills with the ability to interpret complex data and communicate insights effectively. Experience with business process improvement and simplification initiatives. Comfortable working in dynamic, fast-changing environments with a high degree of ambiguity. Familiarity with modern BI platforms such as Qlik Sense or OneStream. Qualification : Bachelors degree or MBA in Finance/Accounting, or qualification as CA/ICWA.

Job Title: Deputy Manager Location: Bengaluru Role Overview: As a Deputy Manager responsible for Data Protection and Security, you will play a pivotal role in leading and managing data protection initiatives. You will oversee a range of security tools and processes, ensuring the effective implementation of DLP, data classification, and CASB solutions across a global organization. You will coordinate with internal and external stakeholders, manage teams, and contribute to the development and execution of enterprise-wide data protection strategies. Key Responsibilities: Stakeholder Coordination: Collaborate with both internal and external stakeholders to understand client requirements, processes, and governance guidelines, ensuring effective communication and relationship management. Leadership: Manage and lead a team of professionals, fostering strong leadership skills and creating a collaborative environment for continuous improvement. Data Protection Strategy: Lead cross-functional initiatives to advance the enterprise-wide data protection strategy, including risk-based application inventory, data classification, access and encryption controls, data discovery, and monitoring. Risk Management: Identify and manage data protection risks, proposing improvements to the enterprise data protection strategy, policies, processes, and tools. DLP and Data Protection Tools: Hands-on experience in managing and implementing Data Loss Prevention (DLP) solutions (e.g., Forcepoint), data classification tools (Microsoft AIP, TITUS, Klassify), and CASB solutions (Netskope) for 6000+ end users globally. Data Inventory & Reporting: Oversee the management and administration of data inventory tools, providing operational reports to management teams on the status and effectiveness of data protection measures. Policy Development & Implementation: Spearhead the design, implementation, and policy development for DLP platforms and CASB solutions, ensuring compliance with organizational and client-specific requirements. Endpoint Security & Intrusion Detection: Implement measures to detect and prevent intrusions using Endpoint, EDR (Endpoint Detection and Response) tools, and other security solutions. Security Program Expansion: Develop business procedures for DLP programs, recommend and implement expansions based on evolving business requirements, and ensure ongoing program improvements. Collaboration & Reporting: Collaborate with leadership to present findings, updates, and strategies for enhancing data protection initiatives. Desired Skills & Experience: Technical Expertise: Hands-on experience with DLP (Forcepoint), Data Classification tools (Microsoft AIP, TITUS, Klassify), and CASB (Netskope). Familiarity with file/email/endpoint encryption, data discovery, and data masking solutions. Experience implementing DLP and CASB standards across a large-scale global environment (6000+ users). Leadership & Management: Strong leadership skills with the ability to manage and mentor a team of professionals, ensuring project delivery and quality standards are met. Data Protection Strategy & Risk Management: In-depth knowledge of data protection strategies, risk management, and enterprise-wide data protection frameworks. Communication & Collaboration: Excellent communication skills with the ability to manage stakeholder relationships and work across multiple teams, ensuring alignment on data protection goals. Process & Policy Development: Experience in developing, fine-tuning, and implementing DLP policies, as well as working on continuous improvements in data protection practices. Security Tools & Practices: Hands-on experience with tools like Endpoint Detection and Response (EDR), DLP solutions, and CASB, with a focus on security program implementation and risk mitigation. Qualifications: Education: Bachelor's degree or equivalent in IT, Cybersecurity, or related fields. Experience: 5+ years of relevant experience in data protection, DLP implementation, and team management in a complex global environment. Certifications: Relevant certifications (e.g., CISSP, CISM, CISA, or equivalent) would be an advantage. Why Join Us: In this role, you will have the opportunity to shape and drive critical data protection initiatives across a large global organization. You will lead the implementation of cutting-edge solutions and be an integral part of a dynamic team focused on securing enterprise data and improving security frameworks. This role offers the chance to make a significant impact on the company s data security posture while also growing and mentoring a team of cybersecurity professionals. Qualification : Bachelor's degree or equivalent in IT, Cybersecurity, or related fields.

Job Title: Tax Analyst Location: Bangalore, India Reports to: Finance Delivery Manager - Transactional Company: ABB Company Overview: At ABB, we are dedicated to addressing global challenges through our core values: care, courage, curiosity, and collaboration. We strive to foster diversity, inclusion, and equal opportunities, empowering everyone to create sustainable solutions. Join us and help write the next chapter of your ABB story. Role Summary: As a Tax Analyst at ABB, you will be part of the Tax function, executing back office and administrative activities aligned with ABB's strategies, policies, and procedures. Your role will contribute to various projects and initiatives, including tax transfer pricing documentation, tax returns preparation, and project risk reviews. You will play a key part in ensuring VAT/Indirect Tax compliance and driving automation for tax-related processes. Key Responsibilities: VAT/Indirect Tax Compliance and Reporting: Ensure VAT/Indirect Tax transactional compliance and reporting is accurate and timely, while addressing any process errors and corrections in tax filings. Tax Return Preparation: Prepare and file tax returns in various jurisdictions, ensuring compliance with local tax regulations. Address issues arising from incorrect tax filings and recommend solutions. Tax Solutions & Automation: Initiate and implement tax solutions that enhance automation and improve the quality of tax filings. Support Tax Audits & Ad-Hoc Matters: Support tax audits and assist with ad hoc tax-related issues that arise, providing expert advice as needed. Design Reports for VAT/Indirect Tax: Design and generate reports that support VAT/Indirect Tax audit files and help manage VAT positions efficiently. Process Improvement: Lead and support the implementation of new tax-related processes, including automations and process improvements based on tax requirements. Project Funding & Risk Assessment: Assist in managing the financial aspects of project funding and conduct risk assessments to resolve challenges. Knowledge Sharing: Foster knowledge sharing within the team and support the development of junior colleagues. Qualifications & Requirements: Experience: Minimum of 3+ years of experience in the Transactional Tax area, particularly in Indirect Tax returns and preparing international/Indian tax declarations. ERP System Knowledge: Practical experience working with ERP systems like SAP or Oracle. Technical Skills: Strong proficiency in Microsoft Office and Excel, including functions and pivot tables. Language Skills: Proficient in English, both written and verbal communication. Organizational Skills: Strong organization and coordination abilities, with a proven ability to work under deadlines and pressure. Teamwork: Ability to collaborate effectively in a team environment. Work Model: The role offers a hybrid work model: #LI-Onsite, #LI-Hybrid. Joining ABB means becoming part of a team that delivers forward-looking insights driving sustainable long-term results. We operate with the highest standards and are committed to fostering an inclusive and diverse work environment. Your contributions will help shape the future of energy and automation.

Senior Customer Success Executive Ad Automation About the Role: Senior Customer Success Executive - Ad Automation As the Customer Support Lead Ad Automation, you will be responsible for managing and leading the customer support team focused on resolving client issues related to using the Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), DV360, Google Ads etc. You will work closely with cross-functional teams, ensuring that customer issues are resolved promptly and that our clients can maximize the effectiveness of their digital advertising campaigns. You will also have the opportunity to shape and refine customer support processes, deliver exceptional service to clients, and be the voice of the customer within the organization. Responsibilities Team Leadership & Management Lead, mentor, and manage a team of customer support specialists focused on Shopalyst Ad Automation platform that integrates with popular media platforms. Set clear goals and objectives for the team and ensure consistent performance and adherence to service level agreements (SLAs). Conduct regular one-on-one meetings, performance reviews, and provide coaching to help team members grow in their roles. Develop and implement processes to improve team efficiency, collaboration, and customer satisfaction. Customer Support for Digital Ad Platforms Provide detailed customer support for clients using Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), Google Ads, DV360, and other digital advertising platforms. Troubleshoot and resolve issues related to ad campaign setups, targeting, tracking, reporting, and optimization. Handle complex client escalations and ensure timely and effective resolution of technical issues. Collaborate with engineering and product teams to address product-related challenges and improvements. Cross-functional Collaboration Work closely with the Product, Engineering, and Sales teams to relay customer feedback and advocate for client needs. Provide product insights and troubleshooting guidelines to both internal teams and clients. Assist the Sales and Account Management teams by providing product support for pre-sales activities and customer onboarding. Client Training & Education Conduct training sessions and create self-service resources (e.g., guides, FAQs) to empower clients to use Shopalyst Ad Automation platform. Stay up to date with new features, updates, and best practices in Shopalyst Ad Automation, Meta, Google Ads, DV360, and other relevant media platforms. Reporting & Documentation Maintain detailed records of customer interactions and technical issues within the support ticketing system. Provide regular reports and insights on team performance, common customer issues, and potential product improvements. Monitor ticket queues and ensure that customer queries are handled in a timely manner. Continuous Improvement Analyze customer feedback to identify trends and recurring issues to improve the overall customer experience. Drive initiatives to enhance customer satisfaction and streamline support processes. Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.