Hana Transport Management Jobs in Bengaluru

1314 Jobs Found

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Recruiter/sr. Recruiter

Getix Health

4+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Recruiter / Senior Recruiter Job Category: Administrative / Support Employment Type: Full-Time Location: Bangalore Job Overview We are seeking a talented and results-driven Recruiter/Senior Recruiter to support our growing organization in sourcing and hiring top talent. The ideal candidate will have extensive experience in full-cycle recruitment, preferably in call center or healthcare settings, and excel in a fast-paced, high-volume environment. This role will be responsible for managing end-to-end hiring processes across multiple locations, ensuring a seamless candidate experience and building a strong talent pipeline. Key Responsibilities Review and analyze resumes using ATS software (UKG) and screen candidates for all open positions. Create and manage job requisitions, posting them on job portals and social media platforms (LinkedIn, Facebook, etc.). Source, schedule, and coordinate interviews with candidates and hiring managers daily. Develop accurate job descriptions in collaboration with Hiring Managers. Maintain Open Requisition Reports / MIS and provide weekly updates. Identify innovative sourcing tools and strategies to attract top talent. Build and maintain relationships with staffing agencies and headhunters to expand candidate reach. Conduct compensation discussions and prepare offer letters via UKG for candidate acceptance. Complete all new-hire paperwork and ensure a smooth onboarding experience. Continuously fill the talent pipeline even when there are no immediate open roles. Support employer branding initiatives internally and externally to enhance company presence. Education & Experience Minimum 4+ years of full-cycle recruitment experience. Master s degree in Human Resources. Proven experience in high-volume, fast-paced recruiting environments. Prior experience recruiting for call center or healthcare roles is highly desirable. Demonstrated ability to meet deadlines and work collaboratively in a team-oriented setting. Skills & Competencies Strong sourcing, screening, and candidate assessment abilities. Excellent communication, negotiation, and interpersonal skills. Proficiency in ATS tools, job portals, and social media recruiting. Ability to manage multiple requisitions and prioritize tasks effectively. High level of organization, attention to detail, and process adherence. Benefits Competitive industry compensation. Insurance coverage for self and parents/parents-in-law. Performance-linked bonus. Free office transport (pickup and drop). Free meal vouchers. Qualification : Masters degree in Human Resources

Recruiter Sr. Sr. recruiter Full-Time Senior Recruiter
AS

Functional Safety Engineer

Avin Systems

3-6 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Functional Safety Engineer Location: Bangalore Experience: 3 6 Years Education: B.E / B.Tech / M.E / M.Tech in Electronics, Electrical, Computer Science, or a related field Job Summary We are seeking a skilled and motivated Functional Safety Engineer to join our automotive embedded systems team. The ideal candidate will have hands-on experience with ISO 26262, strong embedded C programming knowledge, and a solid understanding of the software development lifecycle. This role is critical in ensuring that all safety-critical systems are developed in compliance with industry safety standards and regulations. Key Responsibilities Develop and maintain the Functional Safety Management System (FSMS) in line with ISO 26262 standards. Conduct hazard analysis and risk assessments (HARA) for automotive embedded systems. Define, allocate, and manage functional and technical safety requirements across hardware and software components. Support and guide development teams in achieving ASIL (Automotive Safety Integrity Level) compliance. Collaborate with hardware and software teams to ensure safety mechanisms are implemented and validated effectively. Prepare and maintain safety-related documentation, including Safety Plans, Safety Cases, and Safety Analyses (FMEA, FTA, DFA, etc.). Ensure traceability of safety requirements throughout the SDLC, using appropriate tools and processes. Participate in reviews, audits, and assessments to ensure continuous compliance with ISO 26262. Support safety validation and verification activities. Required Skills & Experience 3 6 years of experience in Functional Safety Engineering, with a minimum of 2+ years working specifically with ISO 26262. Proficient in Embedded C programming, with exposure to real-time embedded systems. Strong understanding of the Software Development Life Cycle (SDLC) in safety-critical environments. Good analytical and problem-solving skills. Effective communication and collaboration skills to work with cross-functional teams. Preferred / Added Advantage Experience in the automotive domain (e.g., ADAS, powertrain, or body control modules). Familiarity with automotive communication protocols (CAN, LIN, FlexRay). Exposure to toolchains like DOORS, Polarion, or Jama for requirement and safety management. Knowledge of complementary standards such as ISO 21434 (Cybersecurity) or IEC 61508. Work on innovative and safety-critical projects for global automotive clients. Opportunity to deepen your expertise in functional safety and ISO 26262. Collaborate with a high-caliber team in a technically driven environment. Competitive compensation, learning opportunities, and career advancement paths. Qualification : .E / B.Tech / M.E / M.Tech in Electronics, Electrical, Computer Science, or a related field

Functional Safety Functional safety Engineer Functional Engineer
SE

Plant Hr Executive/generalist

Sansera Engineering

3-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Plant HR Executive / Generalist Location: Bengaluru Department: Plant HR Designation: Executive Experience: 3 to 4 Years Education: MSW / MBA (HR) Job Summary As a Plant HR Executive at Sansera Engineering, you will be responsible for supporting a wide range of HR activities within the manufacturing facility. This includes manpower planning, grievance handling, payroll coordination, compliance, and employee engagement. The role requires a hands-on HR professional who can balance administrative efficiency with employee-centric support. Key Responsibilities 1. Floating Manpower Management Manage timely recruitment and deployment of contract/floating manpower. Liaise with manpower agencies to ensure optimal workforce availability for all shifts. 2. Grievance Handling Serve as the first point of contact for contract employee issues. Address and resolve grievances in a timely, fair, and policy-compliant manner. 3. MIS Reporting Generate and maintain monthly reports on attendance, manpower, attrition, and recruitment. Support HR planning with data insights and dashboards. 4. Payroll Support Assist in attendance reconciliation, leave tracking, and overtime validation. Coordinate with the payroll team to ensure accurate and timely salary processing. 5. Facility Operations (Canteen, Transport & Security) Monitor and manage daily operations in coordination with service vendors. Ensure SLA adherence and address employee feedback related to these services. 6. Employee Engagement & Communication Organize engagement activities, cultural events, and welfare initiatives. Support the creation of an inclusive and motivated work environment. 7. General Administration Oversee housekeeping, stationery, and basic facility maintenance. Ensure compliance with safety, hygiene, and company policies. 8. Continuous Improvement (Kaizen) Encourage employee participation in Kaizen initiatives. Track and document implementation of improvement suggestions. Skills & Competencies Strong interpersonal and communication skills. Proficient in MS Office (Excel, Word, PowerPoint). Basic knowledge of labor laws, HR compliance, and statutory requirements. Effective problem-solving and coordination abilities. Ability to independently manage field-level and administrative responsibilities. Qualification : MSW / MBA (HR)

Plant Hr Plant hr Executive Plant executive
AI

Circle Head - Wireline Deployment

Airtel

12-15 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Circle Head Wireline Deployment Location: Bangalore Function: Network Wireline Homes Deployment Employee Type: Full-Time Experience Required: 12 to 15 Years Purpose of the Role The Circle Head Wireline Deployment is responsible for end-to-end execution of fiber rollout and transmission ISP implementation to meet internal and external bandwidth demands. The role ensures robust and scalable network deployment to support business growth across Mobility, FTTH, FTTB, and B2B services. This includes managing multi-functional teams, vendor operations, digitization tools, and government clearances for fiber infrastructure development. Key Responsibilities Fiber Rollout & Network Implementation Oversee the execution of fiber rollout projects (Intercity/Intra-city, FTTH, NLD, LMC) with a focus on quality, timeliness, and compliance. Ensure successful delivery of Home-passes and LM fiber for business segments such as FTTH, B2B, and Mobility. Drive 100% Acceptance Testing (AT) for deployed fiber kilometers/LMs. Network Infrastructure & Optimization Lead the implementation and capacity expansion of critical network elements (Core/Collector/OLT) as per transmission plans. Ensure alignment of new deployments with customer bandwidth needs and long-term scalability. Vendor & Program Management Manage vendor performance, coordinate execution plans, and ensure delivery against project timelines. Optimize material consumption and reduce inventory with effective coordination between SCM, stores, and implementation partners. Regulatory Compliance (ROW) Facilitate Right of Way (ROW) permissions through liaison with government authorities and partners. Validate and process commercial payments, track security deposits, and ensure proper documentation and recovery. Digitization & Process Enhancement Drive the adoption and integration of tools like Fiber Force App and GIS systems for real-time fiber tracking, monitoring, and data reporting. Set KPIs and performance metrics to ensure visibility, accountability, and continuous improvement. Stakeholder Management Build and maintain collaborative relationships with cross-functional teams (Planning, NOC, Marketing, Mobility, FTTH Planning, etc.) to ensure seamless network deployment. Act as a key liaison for internal teams and external stakeholders to facilitate project success. Qualifications & Experience Educational Qualification: B.E./B.Tech in Electronics, Telecommunications, or relevant engineering stream. Experience: 12 15 years of proven experience in OSP/ISP deployment within Transport, FTTH, and MPLS Networks. Project Management: Must have handled large-scale fiber deployment projects with team and vendor oversight. Key Competencies Deep understanding of telecom infrastructure and deployment models. Strong leadership with team motivation, decision-making, and vendor management skills. Excellent communication and interpersonal skills to influence stakeholders and resolve field-level challenges. Proficiency in handling digital monitoring tools and driving operational digitization. Qualification : B.E./B.Tech in Electronics, Telecommunications, or relevant engineering stream

Head Circle head Wireline Deployment Full-Time
IN

Customer Service Associate Voice

Intouchcx

1-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Customer Service Associate Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months 4 years Job Type: Full-time About IntouchCX IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections. Job Overview As a Customer Service Associate Voice, your role is to: Interact with customers via calls, resolving their issues end-to-end. Offer empathetic, efficient, and solution-oriented support. Go the extra mile to ensure customer satisfaction and loyalty. Provide "white glove" service, representing the brand at the highest standard. Key Responsibilities Handle voice-based customer interactions and solve issues independently. Build rapport, identify problems, and provide appropriate resolutions. Keep customers informed about resolution timelines. Maintain a high level of professionalism, accuracy, and courtesy. Requirements Education: Post-secondary degree in any field Experience: 6 months 4 years in customer service (voice preferred) Skills: Fluent in spoken English Strong problem-solving and analytical skills High emotional intelligence and judgment Able to work in night shifts and under pressure Quick learner with a customer-first attitude Benefits Attractive salary with performance incentives Medical insurance Free food and transport (if working on-site) Learning & growth opportunities Employee engagement, rewards, and recognition programs Qualification : Post-secondary degree in any field

Customer Service Customer Service Associate Customer associate
IN

Technical Support Associate

Intouchcx

Fresher | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Technical Support Associate Location: Bengaluru, India Company: IntouchCX Experience: Minimum 6 months (with international customers) Job Type: Full-time About IntouchCX IntouchCX delivers premium customer experiences for major global brands across voice, chat, email, and social platforms. They are known for their tech-forward support and commitment to quality-driven service. Role Overview As a Technical Support Associate, you will: Provide multi-level support for hardware, software, OS, and network issues. Troubleshoot problems using remote access, email, and phone. Deliver technical advice, resolve issues, and ensure customer satisfaction. Represent the brand with strong communication and technical expertise. Key Responsibilities Diagnose and resolve software application and hardware issues Handle installation and maintenance of operating systems and computer applications Troubleshoot network/VPN/intranet/internet connectivity problems Provide guidance and recommendations based on customers technical issues Set up and support laptops, desktops, notebooks, and related hardware Maintain high standards of technical documentation and resolution tracking Qualifications & Skills Experience: At least 6 months of technical support (international BPO/tech support preferred) Language: Fluent spoken English Skills: Excellent problem-solving and analytical thinking Strong interpersonal and customer handling skills Good knowledge of consumer electronics, IT products, OS, and networks High emotional intelligence and ability to remain calm under pressure Passion for technology and self-learning Benefits Competitive salary with performance-based incentives Medical insurance Free food and transport (for on-site shifts) Growth opportunities through training and development Strong employee recognition and engagement programs

Technical Support Technical support Support Technical Associate
IN

VIP Customer Service Associate

Intouchcx

2+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: VIP Customer Service Associate Location: Bangalore, India Company: IntouchCX Experience: 2-4 years Job Type: Full-time About IntouchCX IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team. Role Overview As a VIP Customer Service Associate, you will: Interact daily with VIP customers across phone, social media, chat, and email. Proactively engage customers to boost participation in sales events and enhance retention. Manage forums and social media channels, moderating posts, escalations, and bugs. Deliver personalized, script-free service tailored to VIP needs. Analyze Beta feedback and provide insights. Provide exceptional service that minimizes escalations and maximizes satisfaction. Requirements & Skills Education: Post-secondary degree in any field Experience: 2-4 years in customer service, preferably with script-free chat and email processes Fluent in spoken and written English with excellent comprehension Strong analytical skills and attention to detail Ability to multitask, prioritize, and meet deadlines Calm, professional, and able to work with a sense of urgency Comfortable working night shifts Positive attitude with critical thinking and excellent interpersonal skills Benefits Competitive compensation with performance incentives Robust learning and growth opportunities Recognition programs and employee engagement initiatives Free food and transport (for on-site work) Medical insurance coverage

Customer Service Customer Service Associate Customer associate
IN

Customer Service Associate Non-voice

Intouchcx

0-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Customer Service Associate - Non-Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months to 4 years Job Type: Full-time About IntouchCX IntouchCX partners with leading brands to deliver outstanding customer experiences across multiple channels voice, chat, email, and social media powered by advanced technology and a driven team. Role Overview As a Customer Service Associate - Non-Voice, you will: Handle customer support through email and chat, resolving technical and service issues. Build trust by empathizing and communicating clearly with customers in writing. Use advanced troubleshooting to provide tailored solutions. Give feedback to improve team services and processes. Manage customer communication during critical events and escalations. Skills & Qualifications 6 months to 4 years experience in customer service, including phone, email, or chat support Fluent in written English with excellent communication skills Experience in gaming or tech support is a plus Strong analytical, multitasking, and troubleshooting skills Self-motivated and eager to learn new technologies daily Team player with a passion for customer service and gaming Benefits Competitive salary with performance-based incentives Continuous learning and career growth opportunities Employee rewards and engagement programs Free food and transport for on-site shifts Comprehensive medical insurance

Customer Service Customer Service Associate Customer associate
SE

Senior Security Specialist

Serko

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Senior Security Specialist Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko: Serko is a leading tech platform revolutionizing global business travel and expense technology. Joining Serko means becoming part of a passionate team of travelers and technologists dedicated to transforming the business travel marketplace. With offices worldwide and a new hub in Bengaluru, we embrace diversity and authenticity to create meaningful impact. Our fast-growing India team seeks motivated professionals to help build world-class products and experiences. Role Overview: We are looking for a highly skilled Senior Security Specialist with a strong software engineering and DevSecOps background. This role will lead security initiatives, manage risks, oversee security operations, ensure compliance, and report to senior management. You will work closely with agile development teams to embed security throughout the software development lifecycle, driving robust, scalable security solutions. Key Responsibilities: Lead integration of security practices into the DevOps lifecycle, embedding security into software development and deployment pipelines. Collaborate with development and operations teams to identify and mitigate security risks across applications, infrastructure, and pipelines. Implement and maintain security automation and orchestration tools to improve security posture and operational efficiency. Identify, assess, and manage security risks; develop and implement mitigation strategies. Oversee daily security operations, including monitoring, incident response, and threat intelligence. Ensure compliance with security policies and external standards such as PCI-DSS and SOC2. Prepare and present detailed security reports to senior management, highlighting risks and mitigation plans. Lead security awareness campaigns to educate employees on emerging threats and best practices. Stay current on emerging security technologies and trends, particularly in Azure security and DevSecOps. Evaluate and recommend security tools and solutions to enhance the organization's security posture. Qualifications & Experience: 5+ years in a senior security role focused on Security Operations, Risk Management, and Compliance within software engineering environments. Deep understanding of security attack and defense methods; hands-on experience with ethical hacking tools preferred. Proven experience with DevSecOps tools such as SAST and DAST. Expertise in Microsoft security products including Azure Security Center, Defender, Azure AD, and Sentinel. Relevant certifications such as CISSP or equivalent highly preferred. Excellent communication, presentation, and documentation skills. Strong team collaboration and leadership skills. Bachelor s degree in Computer Science, Cybersecurity, or related field; certifications may substitute for degree. What We Offer: Competitive base salary and discretionary incentive plan based on individual and company performance. Access to learning and development platforms to own your career growth. Comprehensive family medical coverage, meal coupons, transport allowances, and mobile & internet reimbursement. Flexible work policies supporting work-life balance. An engaging environment with great tools, support, and opportunities to innovate and deliver high-quality results. Qualification : Bachelors degree in Computer Science, Cybersecurity, or related field; certifications may substitute for degree.

Senior Security Specialist Senior specialist Security Specialist
RU

Platform Solution Architect

Rubrik

8+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Platform Solution Architect Job Overview As a Platform Solutions Architect, you will serve as a pre-sales specialist, supporting the broader sales organization with deep technical knowledge across database and cloud workloads. This means working with customers and prospects to educate them on how Rubrik protects and manages data. Additionally, the Solution Architect will have an active role in providing real-world feedback to product teams to enhance the product, testing new features before they are released, and championing new features within the sales team. The Solutions Architect provides both immediate and long-term impact with their technical knowledge and position of influence with prospects and customers. Key Responsibilities Serve as a subject matter expert on Rubrik s data protection and data security solutions, focused on database and cloud workloads. Act as a trusted advisor on assigned opportunities, aligning Rubrik s technology and roadmap with customer business objectives. Lead impactful product demonstrations, technical workshops, and solution presentations tailored for technical and executive-level audiences. Contribute to high-quality proposals, white papers, and responses to RFPs/RFIs. Collaborate with presales teams to design, execute, and troubleshoot proof-of-concepts (POCs), ensuring successful outcomes. Proactively identify technical challenges and architect creative solutions to overcome sales barriers. Translate complex customer requirements into clear, actionable technical strategies. Stay abreast of industry trends in data protection, security, database and cloud technologies, effectively positioning Rubrik s solutions. Evangelize Rubrik s offerings and clearly communicate strategic direction and product roadmap aligned with customer needs. Work closely with Product Management and Engineering to influence feature development based on customer feedback and market demands. Provide competitive intelligence and actionable insights from customer engagements to internal stakeholders. Qualifications 8+ years of successful experience in customer-facing technical sales or consulting roles focused on enterprise database technologies and cloud. Bachelor s Degree in Computer Science, Engineering, or equivalent experience. Deep technical expertise in two or more areas across database and cloud: Database focus: Primary: Oracle (Oracle Cloud, Data Guard, Golden Gate, Exadata, ExaCC) Secondary: MongoDB, Apache Cassandra, SQL Server, IBM DB2, Informix, PostgreSQL Multi-Cloud focus (Azure or AWS or GCP): Primary: AWS EC2, Azure VM, GCP Compute Engine, AWS S3, Azure Blob Secondary: Azure SQL and AWS RDS Proficiency in scripting languages such as Python, PowerShell, Go, or JavaScript. Excellent problem-solving capabilities, able to troubleshoot complex technical issues and deliver scalable solutions. Experience conducting benchmarks and performance testing on enterprise systems (preferred). Demonstrated sales acumen, capable of articulating technical value to C-level executives and technical audiences including database administrators. Strong cross-functional collaboration skills with sales, engineering, and product management. Exceptional communication skills, including compelling presentations and clear, concise writing. Proven experience with data center hardware/software, cloud platforms, data security solutions, IaaS, PaaS, or hypervisor software. Self-motivated and results-driven, comfortable working remotely with a high degree of autonomy. Willingness to travel approximately 20%-50% of the time. #LF-SF1 Join Us in Securing the World's Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked. Qualification : Bachelors degree or equivalent practical experience.

Platform Solution Architect Platform Architect Solution Architect
QI

Network Engineer

Qualcomm India Private Limited

4-5 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Network Engineer Location: Bangalore, Karnataka, India Company: Qualcomm India Private Limited Job Overview Qualcomm is seeking a highly skilled Network Engineer to join our global network operations team. This role will involve working in 24x7 rotational shifts, supporting a heterogenous global network infrastructure. You will be responsible for supporting, maintaining, and optimizing networks consisting of routers, switches, data center networking gear, and load balancers. The ideal candidate will have experience with Cisco, Aruba, Arista, and Citrix NetScaler technologies, as well as a strong background in monitoring and observability tools like Datadog, Splunk, and CAPM. Key Responsibilities Support a global network infrastructure including routers, switches, data center networking gear, and load balancers. Respond to support requests and troubleshoot service problems or outages. Perform upgrades, new installations, enhancements, and configuration changes as required. Develop and maintain documentation related to networking and IT operations. Adhere to corporate change management policies and practices. Assist in the deployment of global networks and work collaboratively with virtual teams across different regions. Support enterprise-wide initiatives and localized solutions spanning multiple departments and functions. Work closely with other IT groups to gather requirements and present solutions to meet business objectives. Support a broad range of IT networking architectures and implementations. Minimum Qualifications 4 to 5 years of experience in core networking skills including LAN, WAN, Data Center, and Load balancers. Prior solid experience in handling L2 and L3 network issues. 3+ years of working experience configuring Cisco IOS and/or NX-OS network equipment. Experience with networking protocols such as OSPF, EIGRP, BGP, STP, QoS, vPC/MLAG/CLAG, VXLAN, and 802.1x. Proficient in TCP/IP operations and troubleshooting. Experience with individual, group, and vendor-assisted troubleshooting. Experience working in large scale IT operations and high-risk networks. Familiarity with Python and Ansible automation for networking. CCNP Certification. Good experience supporting and implementing campus and data center networks. Excellent communication skills, both verbal and written. Preferred Qualifications Experience with Ansible and/or Python automation for networking. Ability to work as part of a virtual global/regional team with cultural and language differences. Experience with Datadog, Splunk, and CAPM as monitoring/observability tools. Solid understanding of IT networking architectures and implementations. Minimum Education Requirements Bachelor s degree in a technical field such as Computer Engineering, Computer Science, or Information Systems. Alternatively, 1+ year of work experience related to Networked Systems with a Bachelor's degree in a non-technical field. Or, 3+ years of work experience related to Networked Systems without a Bachelor's degree. Physical Requirements Ability to frequently transport and install equipment up to 20 lbs. About Qualcomm Qualcomm is a global leader in mobile and telecommunications technology. Our solutions power a wide range of devices, from smartphones to IoT, and we are shaping the future of networking and communication. Join us to help build next-generation network infrastructure and work with innovative technologies! Apply now and become part of Qualcomm's next-generation network engineering team! Qualification : Bachelors degree in a technical field such as Computer Engineering, Computer Science, or Information Systems.

Network Engineer Network engineer Full-Time Network Infrastructure Engineer
CT

Lead / Senior Consultant Sap Abap S/4hana

Castaliaz Technologies Pvt. Ltd

4-10 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

SAP ABAP Developer with BTP & CDS Expertise Job Description We are looking for a skilled and experienced SAP ABAP Developer with expertise in SAP Business Technology Platform (BTP) and Core Data Services (CDS) to join our team. In this role, you will be responsible for designing, developing, and maintaining custom ABAP programs, CDS views, and BTP services. You will collaborate closely with functional teams to deliver high-quality solutions that meet business needs and ensure seamless integration across SAP systems. Role and Responsibilities: SAP ABAP Development: Design, develop, and maintain custom programs and enhancements using ABAP, focusing on SAP BTP and CDS views to support business processes. OData Services: Design and develop SAP ABAP programs with OData services to expose ABAP functionality as RESTful web services, enabling integration with other applications. Custom Reports and Interfaces: Develop custom reports, interfaces, enhancements, and workflows in SAP ABAP based on functional specifications and requirements. Technical Specifications: Collaborate with functional teams to identify requirements and translate them into detailed technical specifications for ABAP development. OData Expertise: Provide technical expertise on SAP ABAP and OData to both team members and business stakeholders, ensuring best practices are followed. Code Standards: Ensure that all ABAP code is developed, tested, and deployed according to internal coding standards and SAP best practices. Troubleshooting & Debugging: Identify, troubleshoot, and resolve issues in custom ABAP programs and OData services to ensure smooth system operations. Adobe Forms: Design and develop Adobe forms to support output and document generation requirements. AMDP & OOPS: Work with ABAP Managed Database Procedures (AMDP) and Object-Oriented Programming (OOP) in ABAP to enhance performance and reusability. S/4 HANA ABAP: Stay updated on the latest syntax and features of ABAP for SAP S/4HANA, ensuring modern development practices are followed. Required Experience: 4 to 10 years of experience in SAP ABAP development, with a focus on BTP, CDS, and OData services. Strong experience in designing and developing custom ABAP programs, reports, interfaces, and workflows. Proficient in developing and maintaining SAP OData services for web service integration. Hands-on experience with Adobe forms and AMDP (ABAP Managed Database Procedures). Knowledge of OOPS (Object-Oriented Programming) in ABAP. Experience with S/4 HANA ABAP development and new ABAP syntax. Strong debugging and troubleshooting skills for ABAP programs and OData services. Ability to work closely with functional teams to translate business requirements into technical solutions. Location: Bangalore (onsite) About Castaliaz: Castaliaz has been a trusted SAP implementation partner for SMEs and large enterprises for over a decade. We are recognized as one of the Top 10 SAP implementation partners in India. With deep expertise in implementing various SAP applications, including SAP Cloud, Rise with SAP, S/4HANA, Fiori, Ariba, and Digital Compliance (GST, E-Invoicing, E-way Bill), we assist businesses through the complete lifecycle of SAP implementation and management. Our time-tested and proven implementation approach has garnered the trust and loyalty of our clients across India.

Lead Senior Consultant Lead Consultant Senior Consultant
IT

Associate Manager - Customer Success

Intugine Technologies

1-2 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

Associate Manager Associate manager Customer Customer associate
J&

IMPO UAM Authorization Analyst

Johnson & Johnson

6-8 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: IMPO UAM Authorization Analyst Location: Bengaluru, India Unit: Johnson & Johnson Innovative Medicine Principal Operations (IMPO) Job Type: Full-Time Employment Type: Permanent About Johnson & Johnson: At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, profoundly impacting health for humanity. Role Purpose: The IMPO UAM Authorization Analyst role at Johnson & Johnson is responsible for enhancing user access security and compliance within global SAP S/4 systems, while driving key User Access Management (UAM) initiatives. This role supports business adaptation through SAP S/4 HANA implementation, focusing on core SAP Manufacturing, Order to Cash, Procure to Pay, and Finance processes. The position is part of the IMUAM team, ensuring security requirements are designed and implemented compliantly within the Transcend Program, a global initiative for business transformation. Key Responsibilities: Security Workshops & Role Design: Lead security workshops to gather business and compliance requirements for role design, ensuring validation post-build for S/4 HANA Roles and Authorization requirements. UAM Strategy Development: Develop UAM strategies involving composite roles, Fiori tiles, business roles/user personas, and data security/UI masking concepts for S/4HANA. Data Validation & Compliance Documentation: Perform data validation, conduct health checks, and provide compliance documentation to ensure proper security implementation. Role Design & Testing: Design, test, and implement rule sets for SAP S/4HANA role design, ensuring they align with security protocols. User Account Setup & Support: Support role data and user account setup. Provide advice on role design testing and coordinate business UAT activities. Authorization Defects Management: Manage authorization defects and provide support for user cutover and Hypercare activities during and post-implementation. Collaboration & Training: Work closely with the Business Adaptation team to facilitate training, communication, and readiness across regions. Assist in transitioning between project phases and operational support teams. Compliance & Security Audits: Ensure compliance with internal and external standards through regular SAP security assessments and audits. Issue Troubleshooting & Resolution: Troubleshoot and resolve complex SAP security issues to maintain a secure environment. Documentation Management: Develop and maintain comprehensive documentation for SAP security policies, procedures, and configurations. Mentorship & Team Development: Train and mentor junior team members, promoting the implementation of SAP security standard processes. Qualifications: Required: Educational Background: Bachelor s degree in a relevant field (preferably Risk Management, Compliance, Audit). Experience: 6-8 years of experience in UAM within an enterprise risk management framework. Demonstrated expertise in SAP GRC Access Control and Identity Management tools. Hands-on experience with end-to-end SAP S/4HANA implementation, including Fiori. Deep knowledge of SAP authorization concepts, Segregation of Duties (SoD) mitigation, and remediation strategies. Proficiency in risk matrix/rule set maintenance, data analysis, conversion, and migration. Tools & Platforms: Experience with teamwork platforms (e.g., Confluence, Jira, MS Teams). Project Management: Strong project management and collaboration skills with experience in remote and virtual environments. Language Skills: Fluent in English with outstanding oral and written communication skills. Additional Experience: Experience in the pharmaceutical domain is a plus. Preferred: Industry Experience: Experience in Life Sciences, Pharmaceuticals, or similar industries. Leadership & Innovation: Demonstrated leadership skills with the ability to embrace innovation and promote a culture of continuous improvement. Project Management: Previous experience in a PMO role managing large-scale SAP implementation projects. Cross-Cultural Team Collaboration: Ability to work effectively with team members from different cultural and technical backgrounds. Other Requirements: Hybrid Work: Ability to work on-site a minimum of three days per week, with up to two remote workdays based on the flexible work policy. Travel: May require up to 10% domestic and/or international travel. Diversity & Inclusion: Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. We are committed to fostering an inclusive and diverse work environment, and we encourage applicants from all backgrounds to apply. We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status. Qualification : Bachelors degree in a relevant field, with a preference for studies in Risk Management, Compliance, and Audit.

Authorization Analyst Full-Time IMPO UAM Authorization Analyst UAM (User Access Management)
AL

Sap Sales & Procurement Analyst

Arm Limited

3+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

SAP S/4 HANA Sales & Procurement Support Specialist Company Arm Location Bengaluru, India Job Overview This role is based in Arm s Bengaluru office, operating on a 16x5 shift pattern with on-call responsibilities on a rotational basis. The initial focus will be on specialist end-user support and resolving issues related to SAP S/4 HANA Sales, Sourcing & Procurement, and Logistics General & Execution solutions. Over time, the role will evolve into a DevOps structure, including design, development, project participation, and ongoing service maintenance. Candidates should hold at least a B.Tech or higher degree in Computer Science, Software Engineering, or a related field, and have at least 3 years of experience in a similar role within a global organisation. A minimum of 1 year must include hands-on experience with SAP S/4 HANA solutions. Required Skills and Experience Experience providing L2 and L3 support for SAP S/4 HANA systems. Proven track record in operational support, including Incident, Request, Change, and Problem Management aligned with ITIL standards. At least one S/4 HANA implementation as a Sales consultant, with strong understanding of integration across other SAP modules. Deep experience with SAP S/4 HANA Sales, Sourcing & Procurement, and SAP Variant Configuration (LO-VC). Hands-on experience with SAP FIORI and S/4 HANA Embedded Analytics. Knowledge of SAP Entitlement Management System (EMS). Experience integrating S/4 HANA with EMS using SAP Cloud Platform (CPI) and/or other middleware platforms. Knowledge of SAP Revenue Accounting and Reporting (RAR), SAP Global Trade System (GTS), and SAP Ariba. Excellent communication, teamwork, and analytical skills. Nice-To-Have Skills and Experience Certifications in SAP S/4 HANA. Familiarity with Salesforce, ServiceNow, and other web-based technologies. Experience working in the semiconductor industry or other engineering-focused organisations. Comfortable working with development practices such as Waterfall and Agile. Experience working in a global, diverse, and multicultural environment. What Arm Offers Arm is committed to global talent acquisition and offers an attractive relocation package. With offices worldwide, Arm is a diverse organisation of dedicated, creative, and hardworking engineers. By fostering a dynamic, inclusive, meritocratic, and open workplace, Arm empowers every team member to grow, succeed, and make a meaningful contribution to the company's global success. #LI-KR2

SAP Sales Sap sales Procurement Analyst
AI

Service Sales Engineer

Abb India

2-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Service Sales Engineer South India Location: Bangalore, India Business Area: Robotics & Discrete Automation Reporting to: Manager - Automation Academy & Application Work Model: Hybrid (#Li_hybrid) About ABB At ABB, we are committed to addressing global challenges by combining cutting-edge technology with a strong focus on care, courage, curiosity, and collaboration. Diversity, inclusion, and equal opportunity are at the core of our values, empowering us to create sustainable solutions for a better future. Your Key Responsibilities In this role, you will play a crucial part in service sales activities, delivering key business processes and programs for ABB s Robotics & Discrete Automation division. Your primary focus will be to drive service sales growth and customer engagement. Service Sales: Promote and sell services such as spare parts, training, AMC (Annual Maintenance Contracts), and installation audits to end-users. Develop competitive offers aligned with market trends and customer needs. Installed Base Penetration: Identify opportunities within existing installed base (IB) and drive sales of upgrades, retrofits, and value-added solutions. Collaborate with relevant teams to align with channel strategy and pricing. Lead Generation: Identify and develop new market opportunities by leveraging market insights and ABB s service portfolio. Act as a brand ambassador during marketing campaigns, trade fairs, exhibitions, and customer meetings. Account Management: Develop and implement strategies to strengthen B&R brand visibility within key accounts, aiming to establish B&R as a preferred brand. Customer Satisfaction: Monitor end-user satisfaction and ensure prompt issue resolution by coordinating with OEM, Support, and Service teams. Escalate complex cases when required to ensure customer satisfaction. Market Insights: Track CAPEX investments in end-user markets and ensure relevant updates are shared with the OEM and PFA teams. Business Acumen: Maintain a strong understanding of customer business drivers, industry trends, competitive landscape, and economic factors. Collaborate across ABB business units to enhance overall ABB brand value. Qualifications & Experience Education: Bachelor s Degree in Electrical, Electronics, Instrumentation, or Mechatronics from a recognized university. Experience: 2-4 years of relevant sales experience within the Indian business environment, preferably in a multinational company. Prior work experience with B&R or competitor automation systems such as PLCs, motors, drives, motion control, and robotic systems is essential. Knowledge of mechatronics systems like Linear Transport Systems, Vision Systems, and Robots is an added advantage. Experience in serving industrial and utility sectors is preferred. Languages: Fluent in English (speaking, listening, reading, and writing). Travel Requirement: Willingness to travel up to 60% across South India. As a global leader in industrial automation, ABB s B&R division develops and delivers cutting-edge technology for machine and factory automation. Our culture of innovation and excellence ensures we consistently exceed customer expectations. At ABB, we value and celebrate diverse backgrounds and perspectives. Together, we shape a more sustainable and efficient future. Important Notice ABB never requests payment from candidates at any stage of the recruitment process. All our open positions are published on our official careers portal. Please be cautious of any recruitment fraud and avoid making payments to individuals or entities claiming to represent ABB. Qualification : Bachelors Degree in Electrical, Electronics, Instrumentation, or Mechatronics from a recognized university.

Service Sales Service sales Sales service Engineer
ND

SAP HANA DBA/Developer

Ness Digital Engineering

4+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: SAP HANA DBA/Developer Experience: 4+ years (including 2+ years specifically on SAP HANA Cloud/On-Prem) Why Ness At Ness, we recognize that our people are our greatest asset. Our success as one of the world s leading technology companies is driven by our employees professionalism, innovation, teamwork, and dedication to excellence. As part of the Ness team, you will have the opportunity to work on cutting-edge products and platforms for some of the most innovative software companies globally. Ness offers exciting and challenging projects across diverse industries and a collaborative work environment with forward-thinking professionals. Our core values rigor, innovation, and partnership guide our day-to-day operations and customer interactions. Skill Set & Key Requirements 4+ years of overall experience, with at least 2 years focused on SAP HANA (Cloud/On-Prem) as a DBA or Developer. Expert knowledge of HANA database architecture, including SDI/SDA (Smart Data Integration/Smart Data Access). Strong experience in scripting languages, data modeling, and automation tools. Proven expertise in SQL performance optimization and database tuning. Hands-on experience in User & Role management for HANA (or other SAP products). Experience working in multi-layer environments and strong understanding of transport mechanisms (Code lifecycle management). Flexibility and willingness to work across multiple technologies and platforms. Preferred (Good to Have) Experience with ETL tools/technologies and ETL administration. Basic understanding of SAP BTP (Business Technology Platform). Strong analytical and debugging skills for complex issues. Ability to document processes clearly and effectively. Proactive approach with a mindset to own topics and share knowledge within the team.

Hana Admin Full-Time SAP HANA HANA Administration
MI

Software Engineering

Microsoft

Fresher | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Overview With the Microsoft Cloud Security team, we take immense pride in developing a diverse set of security products and services that are leaders in their respective market segments. Our innovative solutions have set new industry standards, earning global recognition safeguarding critical infrastructure at the highest scale. Microsoft Defender for Cloud is a cloud-native application protection platform (CNAPP) designed to protect cloud-based applications running in all major cloud providers. Microsoft Defender for Cloud secures cloud applications from code-to-cloud by unifying development security operations ( DevSecOps ) at the code level, cloud security posture management (CSPM) to surface and prevent breaches and cloud workload protection platform (CWPP) to identify, alert and block real-time cyber-attacks worldwide. We re a diverse group of talented professionals consisting of software engineers, security researchers, program managers and data scientists collaborating to develop products that secure our customers, including the biggest companies in the world. We are looking for a Software Engineer II to join our team. You will work in a supportive and inclusive environment where you will learn and work alongside the best and brightest minds in the industry, and could make a significant impact, grow your skills and advance your career. If you're up to disrupt #CloudSecurity, come join us at the world s leading security company at Microsoft Defender for Cloud group! Qualifications Bachelor s degree in computer science or related technical field AND 1+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python Proven experience with designing developing and building services, supportability and monitoring Infrastructures Experience with large scale operations, using methodologies such as feedback/Metrics collection techniques to expose live site/service issues Strong analytical and problem solving and organizational skills Excellent written and oral communication skills Ability to deal with the ambiguity associated with working in a fast-paced and changing environment. Additional or Preferred Qualifications: 1 + years of Linux hands on system experiences 1 + years of Software Engineering and experience in testing, deploying and supporting large scale services on Azure/AWS/GCP environments. Mastering CI\CD concepts and hands on implementations experiences, specifically GIT Kubernetes, Prometheus, Cilium /ISTIO or any equivalent Responsibilities You will be part of an infrastructure software engineering team collaboratively designs, builds, and maintains tools that ensure seamless and efficient operations for the organizations which accelerate the developer experience. You will collaborate closely with multiple teams across Microsoft to deliver key customer solutions and the technology to support them. Engage in and improve end-to-end lifecycle of services from inception and design, through deployment, operation, and refinement. Analyze complex system behavior, performance, and application issues. Apply modern software engineering practices to streamline deployments, drive down costs and operational overhead while meeting critical reliability and availability KPIs. Work hand in hand with engineering teams to offer guidance and education on integration, testing, monitoring, and security across different technology stacks. We believe in enabling our team members to unlock their highest potential and invest a lot in building a collaborative and agile culture to achieve our business success. Join us and be part of our path to the next level of awesomeness!! Qualification : Bachelors degree in computer science or related technical field AND 1+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

Software Engineering Software Engineering Engineering Software Full-Time
SC

Assistant Manager - Quality Assurance

Swiggy Careers

5-6 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

About RARE RARE is a premium personal assistant service designed to simplify life for busy professionals by saving them time, money, and effort. We offer a comprehensive range of personalized services, including: Travel Assistance: From flight bookings and visa support to tailored itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating special occasion menus. Gifting Solutions: Thoughtful gifting support, from sourcing unique items to personalized packaging and delivery. Mobility Coordination: Arranging chauffeurs, vehicle rentals, and transport solutions. Event Planning and Wellness: Assisting with event management, wellness services, and daily errands for seamless lifestyle support. By handling daily tasks and taking care of the details, RARE empowers customers to focus on what matters most be it work, family, or personal goals. Our commitment to efficiency, reliability, and personalization ensures that customers can live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking Maintain a list of uncompleted customer requests. Track issues, complaints, and unfulfilled requests identified by agents, AI, or through manual sample testing. Ensure timely closure of each tracked request. Escalation Handle complaints and escalations with corrective actions and reactive training. Recommend proactive system improvements and SOPs to enhance request completion rates and customer experience. Provide regular QA feedback to front-end agents and back-end experts. Training Deliver regular training sessions to agents. Continuously upgrade training processes using customer feedback to improve service quality. Supervision Review the performance of assigned front-end agents and provide constructive feedback. Collaborate with the concierge lead to share performance insights and suggestions for improvement. Background Requirements 5 6 years of experience in Quality Assurance roles within customer service or operational environments. Proven experience in conducting training and process audits. Familiarity with high-net-worth individuals (HNI) and the quality standards expected for personalized services. Key Result Areas (KRAs) Ensure timely closure of unfulfilled requests. Resolve complaints and escalations with corrective actions and training. Improve customer satisfaction at the request level. Recommend and implement process and SOP improvements. Provide continuous feedback and training to agents. Key Performance Indicators (KPIs) Average response and resolution times for assigned agents. Customer satisfaction scores for the agents under supervision. Frequency of QA feedback sessions with agents. Reduction in repeat issues. Training effectiveness, measured by improved agent performance. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.

Assistant Manager Assistant manager Manager assistant Quality
SC

Am - Customer Experience And Delight Agent

Swiggy Careers

3+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

About RARE RARE is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, RARE simplifies life and enhances experiences through a wide range of services: Travel Services: From flight bookings and visa assistance to personalized itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating custom menus for special occasions. Gifting Solutions: Thoughtful gift sourcing for any event, personalized packaging, and seamless delivery. Mobility Coordination: Chauffeur services, vehicle rentals, and transport solutions for convenience and ease. Lifestyle Support: Event planning, wellness services, and daily errands for complete lifestyle management. By managing everyday tasks and taking care of the details, RARE allows customers to focus on what matters most be it work, family, or personal goals. With a strong commitment to efficiency, reliability, and personalized solutions, RARE empowers customers to live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking and User Management Maintain a list of pending and completed user requests, identifying areas of delight. Monitor multiple pending requests and flag cases for consolidation where appropriate. Nudge agents to manage clubbed requests for better coordination and customer experience. Keep an updated list of available rewards, delights, and offers for deployment. Manage and maintain customer data, including profiles, preferences, past interactions, and completion rates. Delight Delivery Identify customer delight opportunities based on transaction value, status, and engagement history as per SOPs. Select appropriate rewards and delights tailored to each user and task. Track and document customer feedback on delight delivery. Background Requirements 3+ years of experience in customer experience, loyalty programs, or concierge roles. Strong creativity and a customer-centric mindset. Experience or passion for creating engagement and delight initiatives. Key Result Areas (KRAs) Identify and execute customer delight opportunities. Ensure proper tagging and consolidation of unfulfilled requests. Enhance overall customer experience. Key Performance Indicators (KPIs) Engagement Rate: Measured through customer interaction and participation. Positive Feedback: Collected from delight interactions. Retention Rate Improvement: Track and improve repeat customer engagement. Customer Satisfaction: Monitor scores at the user level to ensure high service quality. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.

Am Customer Customer Experience Agent Customer agent

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