Handover Process Jobs in Mumbai

Manager - Sales Force Effectiveness (SFE) Location: Mumbai Group Company: RPG Life Sciences About the Role The Sr. Manager - SFE is responsible for driving operational excellence through data-driven insights, automation, and digital tools. This business-critical role ensures real-time KPI analysis, aligns sales activities with corporate goals, and mentors the team to enhance productivity across the organization. Key Responsibilities Strategy, Analytics & Benchmarking Align sales efforts with business objectives, including segmentation, targeting, and call planning. Monitor KPIs to evaluate sales team effectiveness and provide recommendations for improvement. Create MIS reports and dashboards for senior leadership and the PMT to ensure real-time visibility. Prepare IPM audit reports with competitor analysis and ensure EI for all brands exceeds 100% monthly. Provide market reflection summaries and insights on new product introductions. Automation, CRM & Data Quality Manage and optimize CRM platforms to support sales processes and improve productivity. Automate workflows such as call logging, sample tracking, and reporting. Oversee the integration of SFA tools with ERP and BI systems while maintaining data integrity. Train field sales teams on CRM system adoption and lead the optimization of SFA tools. Collaborate with vendors for UI/UX improvements to enhance user experience. Operations & People Leadership Optimize Travel Allowance (TA) and Daily Allowance (DA) submissions to drive a "0-deduction" culture. Provide insights on Continuing Medical Education (CME) expenditures to improve process efficiency. Mentor the SFE team on advanced tools like Excel, Power BI, and Power Query. Work with marketing, IT, and commercial teams to ensure data-driven decision-making. Address operational challenges through hands-on support and team guidance. Skills & Competencies Advanced Analytics: Proficiency in Power BI, Excel (Advanced), and Power Query. SFA Expertise: Mastery of Sales Force Automation platforms and CRM data integration. Leadership: Proven ability to coach teams and drive digital transformation. Analytical Depth: Expertise in KPI tracking, market trend interpretation, and root cause analysis. Qualifications & Experience Education: Bachelor's or Master s degree in Business, Data Analytics, or a related field. Experience: Minimum 15 years in Sales Operations, SFE, or MIS, ideally in pharma or FMCG. Track Record: Proven experience in automation, dashboarding, and team leadership. Success Metrics Timely delivery of accurate dashboards with actionable leadership insights. Measured increase in sales productivity via automation and data visibility. Reduced travel-related expenses and optimized CME processes. Development of a high-performing, continuously learning SFE team. Qualification : Bachelor's or Masters degree in Business, Data Analytics, or a related field

Assistant Manager - Group HR Digital Location: Mumbai Group Company: RPG Enterprises Role Summary: As a Champion of Digital Transformation within the Group HR function, you will lead HR technology initiatives, optimize processes, and drive the digitalization of the HR function across RPG Enterprises. Key Responsibilities Provide ongoing support and training to ensure successful adoption and utilization of the HRIS platform across the Group. Identify, evaluate, and manage relationships with vendors offering innovative HR technology solutions. Lead negotiations and contract management with HR technology vendors to ensure cost-effectiveness. Collaborate with stakeholders to standardize HR processes like Payroll, Leave Management, and Performance Management. Integrate AI-powered tools within the RPG TalentOne platform to enhance talent acquisition and management. Leverage AI in predictive analytics for identifying talent trends, skills gaps, and performance insights. Contribute to the TA-TM Center of Excellence (COE) to drive the "Talent First" agenda. Develop reports, dashboards, and analytics to enable senior leadership to make informed, data-driven decisions. Qualifications Proven experience in HR technology implementation and HR tech vendor management. Strong understanding of HR processes including Payroll, Talent Acquisition, and Talent Development. Experience working with HRIS systems and familiarity with AI-powered HR tools. Excellent analytical skills with the ability to translate complex data into actionable insights. Strong communication and stakeholder management skills to work with diverse teams. Passion for innovation and a drive to digitize HR processes. Competencies Project Management: Ability to lead multiple HR technology initiatives and ensure timely execution. Driving Continuous Improvement: Skill in identifying opportunities for process optimization and efficiency. HR Technology Solutions Management: Expertise in evaluating and selecting technology to meet organizational needs. HRIS Administration: Hands-on experience in administering systems, ensuring data accuracy, and system optimization.

Position: Regional Manager - Specifications (West) Experience: 8-12 years Location: Mumbai Employment Type: Full-Time Job Description As the Regional Manager Specifications (West), you will be responsible for driving the specification and approval process for TIKIDAN products across key sectors in the Western region of India. This includes working with consultants, architects, developers, government institutions, and industry key accounts to secure product specifications and approvals. You will play a pivotal role in influencing key decision-makers and ensuring the successful integration of TIKIDAN s solutions into large-scale projects. Key Responsibilities Specification Selling & Target Achievement: Lead all aspects of specification selling, including writing and submitting specifications, to secure product approval across consultants, architects, developers, and industry key accounts. Meet and exceed specification targets in the region. Key Account Management: Manage and grow relationships with government institutions and major industrial sectors such as Railways, Defence, Power, Oil and Gas, and Roads & Highways. Market Opportunity Identification: Identify both short-term and mid-term specification and brand approval opportunities. Analyze market trends and adjust strategies to capitalize on emerging opportunities. Building Relationships with Key Stakeholders: Develop a robust database of consultants and architect offices involved in mega projects by leveraging databases, personal contacts, and industry networking. Product Presentations & Solution Offering: Present the full range of TIKIDAN products and solutions through personal presentations, enhancing the likelihood of callbacks during project design phases. Understand customer requirements and propose tailored solutions. Project Pipeline Management: Maintain an accurate project pipeline using tracking tools to facilitate reporting and ensure seamless communication of key data with internal stakeholders. Collaboration with Sales Team: Monitor specifications throughout the process, ensuring smooth handover to the sales team. Work closely with the sales team to convert specifications into actual sales. Market Intelligence: Continuously gather market intelligence, track competitor activities, and update customer data to maintain a competitive edge in the industry. Branding & Product Promotion: Represent TIKIDAN at industry events, fairs, and conventions where architects and engineers gather. Promote the brand and product solutions through seminars, technical presentations, and networking opportunities. Desired Skills and Qualifications Experience: 8-12 years of experience in specification selling, with a proven track record in the construction, waterproofing, or related industry. Industry Knowledge: Familiarity with key sectors such as Railways, Defence, Power, Oil & Gas, Roads, and Highways, and experience working with government institutions. Client Management: Strong ability to build and nurture relationships with consultants, architects, developers, and institutional clients. Presentation Skills: Expertise in delivering compelling presentations and technical solutions to key stakeholders, including architects and engineers. Analytical Thinking: Ability to analyze market trends, customer needs, and competitor activity, and to develop strategies accordingly. Collaboration: Ability to work effectively across teams, particularly with sales, to ensure the successful conversion of specifications into sales. Networking & Promotion: Ability to represent TIKIDAN at industry events, ensuring the company s presence and increasing brand awareness. This role offers a dynamic opportunity for professionals with a strategic approach to specification selling and a passion for building relationships in the construction and infrastructure sectors. If you have the expertise and drive to influence major projects and be part of a growing brand, we d love to hear from you.

Position: Lead Transformation Location: Mumbai Qualification: Graduate Experience: 5 to 10 years Job Description: We are seeking a Lead Transformation to drive digital transformation initiatives across business verticals, including lending, operations, customer experience, and technology. You will play a pivotal role in fostering innovation, leveraging technology to improve processes, and ensuring seamless execution of digital strategies across the organization. Key Responsibilities: Digital Transformation Leadership: Lead and execute digital transformation initiatives across business areas, including lending, operations, customer experience, and technology. Drive innovation in business models by implementing technology, automation, and process re-engineering solutions. Data-Driven Decision-Making: Foster a data-driven culture, utilizing analytics and insights to influence decision-making and track the success of transformation efforts. Promote the use of data to measure business performance and identify areas for improvement. Collaboration & Execution: Collaborate with cross-functional teams, including technology, product, business, compliance, and operations, to deliver integrated, impactful solutions. Ensure alignment between business goals and technology execution, facilitating smooth implementation of digital roadmaps. Innovation & Process Improvement: Identify opportunities for automation, digitization, and customer experience enhancement across business operations. Spearhead initiatives to streamline processes and improve operational efficiency. Bridge Between Business & Technology: Act as the primary liaison between business stakeholders and technology teams to ensure alignment on transformation goals and successful execution. Must-Haves: Experience: 5 8 years of relevant experience in NBFC, Lending, Banking, or Fintech. Digital Transformation: Proven experience in leading large-scale digital transformation and system implementation projects. Business Model Innovation: Experience in driving business model changes through digital and data-led initiatives. Data-Driven Approach: Demonstrated ability to leverage data in decision-making and executing business strategy. Qualification : Graduate

Risk & Control Analyst Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Department Overview The GCIO function oversees group-wide technology, operations, and data management, supporting Nomura s business strategy and delivering consistent services based on common operating principles. Aligned to key businesses across the group, GCIO operates enterprise-wide functions in risk management, governance, controls, supply chain, and infrastructure. Within GCIO, the Chief Controls Office (CCO) strengthens and protects the organization by enhancing non-financial risk management frameworks. The CCO enables the business to accelerate strategic delivery while improving the ability to dynamically manage risks and demonstrate control effectiveness. The CCO is undergoing a multi-year global transformation, focusing on building the right skills, capabilities, and foundations within its global team. Role Overview We are seeking a Risk & Control Analyst to play a pivotal role in building out the GCIO CCO Governance and Management Information (MI) capability. Reporting to the Controls MI Lead, you will contribute to the design, implementation, and delivery of risk management MI and governance frameworks across the organization. This is a fast-paced, challenging role for a detail-oriented candidate capable of initiative and proactive problem-solving. You will support both strategic MI initiatives and business-as-usual risk reporting for key committees and decision-making forums. Key Responsibilities Support the design, build-out, and management of GCIO CCO Risk Management Governance and MI capability. Deliver and continuously improve business-as-usual MI outputs, including supporting the Group CIO Risk Management Committee and GCIO LT Controls meetings (agenda, process, and MI content). Assist in defining target end-states and transition plans for CCO Governance and MI, and oversee day-to-day execution. Support the design and standardization of the GCIO Control Book, ensuring streamlined and automated production for stakeholder needs. Capture MI requirements, design dashboards, and implement processes to turn designs into actionable outputs. Collaborate with key stakeholders across GCIO and 3LoD to maintain productive working relationships. Contribute to process improvement initiatives to enhance risk management and MI capabilities. Qualifications, Skills & Experience Understanding of control frameworks, risk management governance, and MI in a financial services context. Strong combination of governance, MI, and technical skills (e.g., IT, Information Security, Data Management). Experience with Power BI reporting and dashboard creation. Hands-on experience with Linux, Informatica, and MS SQL databases. ServiceNow Integrated Risk Management (IRM) experience is a plus. Strong analytical and problem-solving skills, adaptable and flexible across multiple CCO services. Experience in MI design, visualization, production processes, and data requirements. Outcome-focused, with ownership and accountability for delivering high-quality outputs on time. Effective communication skills and strong attention to detail. Ability to contribute to continuous improvement initiatives and support strategic direction. You will be part of a global, high-performing team shaping the future of risk management and controls at Nomura. This is a unique opportunity to drive strategic initiatives, deliver impactful MI, and contribute to strengthening organizational controls in a dynamic financial services environment.

Sr. Executive / Assistant Manager Operations Banking Team Experience: 3 5 Years Location: Mumbai Job Description: We are seeking a dynamic and detail-oriented professional to join our Operations Banking Team. The ideal candidate will be responsible for handling a wide range of banking and operational functions related to mutual fund schemes and various asset classes. Key Responsibilities: Manage daily banking operations, including cash flow and treasury management. Perform unit reconciliation for mutual fund schemes: Subscription reconciliation. Redemption reconciliation. Switch reconciliation. Oversee and process trades across multiple asset classes: Equity, Debt, Mutual Funds, ETFs. Support various operational functions: MIS reporting. Proxy voting. Tax payments. Other ad hoc tasks as assigned within the operations team. Required Skills & Attributes: Strong proficiency in Excel / Advanced Excel mandatory. Team-oriented mindset with effective communication skills. High level of accountability and ownership in work. Eagerness to learn and take initiative in a fast-paced environment. Qualifications: B.Com / MBA in Finance, Accounting, or a related field. Preferred Industry Background: Mutual Fund. Insurance. Broking. Qualification : B.Com / MBA in Finance, Accounting, or a related field

Job Title: Deputy Manager Accounts Receivable Location: Mumbai Education: M.Com / B.Com Experience: Minimum 5 years (with at least 2 years in a supervisory or managerial role) About the Role We are looking for a highly motivated and experienced Deputy Manager Accounts Receivable to oversee and enhance our receivables operations. The ideal candidate will bring strong financial acumen, team leadership experience, and a proactive approach to process improvement. This is a key role that ensures accurate financial reporting, efficient collections, and strong customer relationship management. Key Responsibilities Team Leadership: Supervise, mentor, and guide the accounts receivable team to ensure high productivity and continuous professional development. Customer Account Reconciliation: Ensure accurate reconciliation of customer accounts with AR ledgers and financial statements. Collections Coordination: Liaise with banks and payment aggregators to ensure timely collections from customers. Reporting & Analysis: Prepare regular AR reports including aging analysis, collection status, bad debt provisions, and other key metrics. Policy Implementation: Develop, implement, and monitor AR policies and procedures in alignment with internal controls and compliance standards. Client Communication: Address and resolve customer inquiries, disputes, and escalations related to billing and payments in a timely and professional manner. Process Optimization: Identify areas for improvement in the AR cycle and implement automation or best practices to increase efficiency. Financial Closure & Compliance: Ensure timely monthly closures and accurate financial reporting. Ensure compliance with statutory and regulatory payment requirements. Cross-Functional Collaboration: Work closely with finance, sales, and customer service teams to resolve billing or payment issues and improve the end-to-end AR process. Required Qualifications & Skills Education: Bachelor s or Master s degree in Commerce, Finance, Accounting, or Business Administration. Experience: Minimum 5 years of experience in Accounts Receivable or a related financial role. At least 2 years in a supervisory or managerial capacity. Technical Skills: Proficiency in accounting tools such as Tally Prime, SAP, Oracle, or QuickBooks. Advanced knowledge of Microsoft Office Suite, particularly Excel, PowerPoint, and Power BI. Core Competencies: Analytical Thinking: Ability to interpret financial data and make data-driven decisions. Communication: Strong verbal and written communication skills to effectively interact with internal teams and external stakeholders. Leadership: Proven ability to lead teams, set performance goals, and foster a collaborative work culture. Attention to Detail: Strong focus on accuracy in financial reporting and record-keeping. Organizational Skills: Ability to manage multiple priorities, deadlines, and maintain structure under pressure. Be part of a fast-paced, growth-oriented finance team. Work in a collaborative environment with cross-functional exposure. Opportunity to lead impactful process improvement initiatives. Competitive compensation and opportunities for advancement. Qualification : Bachelors or Masters degree in Commerce, Finance, Accounting, or Business Administration

Salesforce Analyst Location: Mumbai Experience: 5 to 7 Years Qualification: Graduate Employment Type: Full-time Job Description We are seeking a skilled Salesforce Analyst to act as the key interface between business stakeholders and technical teams, translating business requirements into efficient Salesforce solutions. The ideal candidate will provide ongoing support, optimize Salesforce processes, and ensure platform integrity and user adoption. Key Responsibilities Serve as the primary liaison between business users and technical teams to gather, analyze, and translate business needs into Salesforce solutions. Provide Salesforce support including troubleshooting user issues, managing profiles, roles, permissions, and resolving system incidents promptly. Analyze existing business processes, identify inefficiencies or gaps, and recommend improvements leveraging Salesforce capabilities. Partner with stakeholders to define and document user stories, acceptance criteria, and detailed process flows. Manage Salesforce platform configurations ensuring data integrity, security, and system automation through workflows, approvals, validation rules, and flows. Conduct user training sessions, create comprehensive documentation, and deliver ongoing support to maximize Salesforce adoption. Collaborate with developers and third-party vendors to coordinate system enhancements, customizations, and integrations. Perform regular system audits, manage release cycles, and ensure compliance with company governance and security policies. Monitor Salesforce performance and usage metrics, and provide actionable insights to business teams for continuous improvement. Required Skills and Qualifications Graduate degree in any discipline. 5 to 7 years of experience working with Salesforce in an analyst or support role. Strong understanding of Salesforce platform capabilities including Security, Profiles, Roles, and Permission Sets. Experience in managing Salesforce workflow automation, validation rules, approval processes, and Flows. Ability to analyze business processes and translate them into scalable Salesforce solutions. Excellent communication skills to collaborate effectively with cross-functional teams. Experience conducting user training and creating user documentation. Familiarity with Salesforce release management and compliance requirements. Proactive problem-solving skills and ability to work independently. Be part of a dynamic team driving digital transformation and business efficiency. Work in a collaborative environment with opportunities for continuous learning. Impact business processes through innovative Salesforce solutions. If you are a detail-oriented Salesforce professional who enjoys bridging business and technology, we want to hear from you! Qualification : Graduate

Position: Program Advisor Employment Type: Full-Time Department: Management Team Location: Mumbai About TimesPro TimesPro is a leading Higher EdTech initiative of the Times of India Group, established in 2013 with a mission to make quality education accessible and industry-relevant. We champion the principles of Education 4.0 learner-centric, role-specific, technology-enabled, and globally collaborative. We offer: Early Career Programs in BFSI, e-commerce, and tech Executive Education in partnership with top Indian and global institutions Enterprise Solutions for workforce learning & development Role Overview We are looking for a dynamic and consultative Program Advisor to support the Executive Education business at TimesPro. In this role, you ll engage with senior and mid-level working professionals, advising them on the right executive learning programs to accelerate their careers. If you have a flair for communication, a consultative mindset, and a passion for lifelong learning, this role is for you. Key Responsibilities Consultative Counseling: Advise and guide working professionals on executive programs offered in collaboration with top Indian and international institutions. Lead Engagement: Engage 100 120 prospects daily via phone, understand their career goals, and match them with suitable programs. Needs Assessment: Understand personal and professional aspirations of potential learners and align program offerings to meet those needs. Follow-ups & Closures: Maintain regular contact with prospective learners, address queries, and assist them through the decision-making and enrollment process. CRM Management: Log all interactions and maintain lead details and follow-ups using CRM tools to ensure organized communication and tracking. Collaboration: Work closely with internal teams to ensure smooth onboarding, enrollment, and handover of enrolled participants. Performance & Incentives: Achieve or exceed monthly enrollment targets and earn industry-leading incentives and rewards. Training & Development: Attend ongoing training sessions to improve product knowledge, communication skills, and overall performance. Desired Skills & Experience Experience: 2 3 years of experience in consultative sales, education program sales, executive search, or training & development. Communication: Excellent verbal communication, strong listening skills, and persuasive selling abilities. CRM Proficiency: Prior experience working with CRM software to manage leads and track follow-ups. Industry Passion: Strong interest in the education sector and belief in its transformative potential. Personality Traits Confident, empathetic, and approachable demeanor. Positive attitude with a strong ethical foundation. Adaptive and open to feedback and learning. Team player with a professional work ethic. Punctual, respectful, and customer-focused. This role offers a fantastic opportunity to impact careers, contribute to a fast-growing EdTech brand, and work with a motivated and high-performing team.

Automation Engineer (RPA) Experience: 3+ Years Location: Mumbai Employment: Full-Time About Fynd Fynd is India s leading omnichannel platform and a tech pioneer in retail technology, AI, ML, big data, and image editing. We empower over 2,300 brands by providing a unified platform that seamlessly connects online and offline sales, store operations, inventory management, and customer engagement transforming retail experiences across industries. Role Overview We are looking for a skilled Automation Engineer / Implementation Engineer with strong expertise in RPA (UiPath preferred) to design, develop, and deploy workflow automation solutions. The ideal candidate will also leverage AI/ML to optimize processes, working closely with business and IT teams to identify automation opportunities and deliver innovative, efficient solutions that drive operational excellence. Key Responsibilities Collaborate with stakeholders to analyze and document business processes. Identify automation opportunities and integrate AI/ML enhancements where applicable. Design, develop, and maintain RPA workflows using UiPath and similar platforms. Test, debug, and deploy automation and AI/ML solutions ensuring reliability. Integrate automated workflows with existing systems and analytics tools. Provide ongoing support and improvements based on feedback and performance monitoring. Stay updated on RPA, AI, and ML trends, recommending best practices for continuous improvement. Qualifications & Skills Bachelor s degree in Computer Science, IT, Engineering, or related fields. 3+ years of experience in automation engineering or process automation roles. Proficient with RPA tools such as UiPath, Automation Anywhere, etc. Strong programming skills in VB.NET, C#, Python, or similar languages. Familiarity with AI/ML concepts and experience integrating AI/ML into automation workflows. Excellent analytical, problem-solving, and communication skills. Understanding of software development lifecycle and agile methodologies. Experience in system integration is a plus. Preferred RPA certifications. Experience or certifications in AI/ML projects. Background in implementation or consulting roles handling end-to-end automation projects. Growth: Opportunities to learn, innovate, and lead as we expand into new markets and product lines. Flex University: Access to in-house courses and reimbursement for external upskilling programs. Culture: Regular community and team-building events, plus annual celebrations. Wellness: Comprehensive mediclaim covering family, plus access to mental health support for work-life balance. We work from our Mumbai office 5 days a week to foster collaboration and teamwork. Join us to make a real impact in a dynamic, innovative environment! Qualification : Bachelors degree in Computer Science, IT, Engineering, or related fields

Job Title: Quality Supervisor Location: Mumbai Experience: 4 5 Years Industry: Real Estate / Construction Role Overview: We are seeking a detail-oriented and proactive Quality Supervisor to ensure that all construction activities meet the highest quality and compliance standards. The ideal candidate will oversee material verification, quality assurance processes, statutory compliance, and certification efforts in line with industry best practices and regulatory requirements. Key Responsibilities: Quality Control Conduct physical inspection of construction materials such as bricks, sand, aggregates, and fly ash bricks to ensure compliance with specified quality standards. Monitor and ensure all construction work adheres to international concrete and building standards. Regularly review safety practices at construction sites and office premises, ensuring adequate safety protocols are in place and followed. Process & Policy Implementation Implement and continuously improve quality control processes and systems across project sites. Foster a culture of quality awareness among site teams through effective communication and training. Prepare and maintain comprehensive checklists for material and structural testing; ensure strict adherence to testing protocols and documentation standards. Statutory Compliance Ensure full compliance with environmental and pollution control guidelines to avoid penalties or legal issues. Prevent the use of substandard materials or improper construction techniques that could lead to regulatory action or structural failure. Maintain accurate documentation and ensure all compliance records are up to date to meet audit and legal requirements. Proactively mitigate risks that may result in claims or damages due to quality lapses in materials or processes. Certification & Audits Support the company s efforts to obtain and maintain ISO and other relevant quality certifications. Coordinate regular internal and external quality audits, ensuring timely renewal and compliance with certification standards. Key Requirements: Diploma or Bachelor's degree in Civil Engineering or a related field. 4 5 years of hands-on experience in quality control or quality assurance in the construction or real estate sector. Strong knowledge of material testing, concrete standards, and quality audit procedures. Familiarity with environmental and safety regulations relevant to the construction industry. Proficiency in MS Office and documentation tools; ability to generate reports and maintain digital records. Excellent communication, coordination, and problem-solving skills. Qualification : Diploma or Bachelor's degree in Civil Engineering or a related field

Job Title: Team Leader Collection Process Location: Mumbai Experience: 1 6 Years Job Summary: We are seeking an experienced and motivated Team Leader for our Collections process in a domestic BPO setup, preferably with a background in banking collections. The ideal candidate will be responsible for overseeing daily operations, ensuring team performance, and driving key business metrics. Key Responsibilities: Lead, manage, and support a team of 10 15 collection agents. Oversee day-to-day operations, address team challenges, and ensure smooth workflow. Monitor and drive team performance based on Scorecard metrics. Create and manage agent schedules to ensure adequate coverage and attendance. Conduct weekly team reviews and performance discussions. Foster team engagement, address concerns, and implement solutions through regular team meetings. Ensure staff retention, manage attrition, and maintain a high Employee Satisfaction (ESAT) score. Support the team in achieving and exceeding collection targets and organizational goals. Desired Candidate Profile: Graduate in any discipline. Prior experience as a Team Leader in a domestic BPO, preferably in a collections process. Strong understanding of throughput calculations including attrition and shrinkage. Proven ability to manage team KRA/KPI performance effectively. Excellent communication, leadership, and interpersonal skills. Ability to motivate and guide a team towards consistent high performance. Qualification : Graduate in any discipline

Sr. Manager Business Collaboration Location: Mumbai Experience: 2 8 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications At Tata Communications, we are redefining global connectivity through innovation and intelligence. From Cloud and Mobility to Internet of Things (IoT), Unified Collaboration, Security, Media, and Network Services, we are building the next generation of digital infrastructure to support the New World of Communications. Role Overview We are seeking a Senior Manager Business Collaboration to lead and grow our Unified Collaboration product portfolio. This role will be responsible for product strategy, lifecycle management, GTM planning, and driving profitable growth. You will define the product roadmap, manage cross-functional development, and ensure exceptional customer experiences through product enhancements and digital journeys. This is a tactical and strategic role with direct influence on mid-term business outcomes, driving revenue, profitability, and competitiveness in the Unified Collaboration space. Key Responsibilities Product Ownership: Define product requirements and manage development from concept to launch. Own the product roadmap, delivery, and enhancements. Customer Experience: Collaborate with IT and operations teams to streamline the digital customer journey and improve CSAT scores through process and system improvements. Go-to-Market Strategy: Develop and execute product plans including value proposition, pricing, positioning, promotions, packaging, and sales enablement. Performance Tracking: Monitor product P&L, revenue, profitability, and market competitiveness. Provide accurate forecasting and reporting of product performance. Sales Support: Equip sales teams with tools, training, and guidance to communicate product value. Define pricing guidelines and assist in special solutioning when needed. Market Intelligence: Analyze local market dynamics, customer needs, and competition to refine offerings and maintain a strong market position. Cross-functional Leadership: Collaborate with marketing, engineering, IT, operations, and finance to align strategy and execution. Optional People Management: May lead a small team or act as an individual contributor, depending on the scope. Minimum Qualifications & Experience Bachelor's degree in a relevant field (MBA preferred). 2 8 years of experience in product management, preferably in Unified Collaboration or Telecom domains. Desired Skill Sets Strong understanding of product strategy, planning, and execution. Experience in go-to-market strategy, pricing models, and product positioning. Commercial acumen with the ability to analyze P&L and market data. Strong knowledge of local markets and customer behavior. Solution-oriented mindset with an end-to-end product view. Excellent communication, presentation, and stakeholder management skills. Experience working across cross-functional teams including sales, marketing, engineering, and operations. Familiarity with digital platforms and creating seamless customer journeys is a plus. Be part of a leading global digital ecosystem enabler. Drive cutting-edge innovation in cloud, connectivity, and collaboration. Collaborate with visionary leaders and global teams. Accelerate your career with impactful, high-ownership roles. Qualification : Bachelor's degree in a relevant field (MBA preferred)

Senior Manager Audit Location: Mumbai Experience: 7-10 years post-qualification, including a minimum of 4-5 years in internal audit within the life insurance sector. Strong exposure to IRDAI regulations, Internal Financial Controls (IFC), and risk-based audit methodologies. Qualification: Chartered Accountant (CA) Key Responsibilities Internal Audit & Management Reviews: Lead and conduct management reviews across various functions with minimal supervision, adhering to agreed timelines. Develop the Risk Control Matrix for assigned functions, and evaluate both the design and operational effectiveness of internal controls. Perform comprehensive data analytics on entire populations to identify exceptions, reviewing all exceptional transactions thoroughly. Document audit procedures, testing, and results in detail to ensure clarity and reproducibility of conclusions. Prepare detailed audit observations, outlining root causes, impacts, and associated risks. Engage with process owners to discuss findings and collaboratively establish actionable remediation plans. Monitor and verify the closure of agreed-upon action plans, ensuring timely and effective resolution. Coordinate and manage outsourced audit firms during the execution of internal audits. Deliverables & Goals Develop and execute a comprehensive audit plan and scope aligned with organizational priorities. Ensure strict compliance with applicable auditing standards. Conduct thorough risk assessments to prioritize audit focus areas. Required Skills & Competencies Proficient in data analytics using Excel; experience with Computer-Assisted Audit Techniques (CAATs) is a plus. Ability to independently manage audit assignments with minimal supervision. Strong written and verbal communication skills, with the ability to articulate findings clearly. Effective stakeholder management and relationship-building skills. Solid understanding of auditing standards, IRDAI regulations, and risk-based/control-based audit methodologies. Excellent interpersonal and analytical skills with a working knowledge of data analytics tools. Qualification : Chartered Accountant (CA)

Manager Digital Transformation Location: Mumbai Function: Technology Digital and Data Sciences Employment Type: Full Time Position Objective The role of Manager Digital Transformation involves leading and executing multiple strategic projects to drive business transformation. The ideal candidate will ensure projects are delivered on time, within scope and budget, and with high quality. This role requires strong skills in project management, stakeholder engagement, problem-solving, collaboration, and business analysis. Key Responsibilities Collaborate closely with reporting managers to plan and execute digital transformation initiatives across departments. Manage the end-to-end project lifecycle from concept development to execution, implementation, adoption, and transition to IT. Monitor and report project progress regularly to key stakeholders, ensuring transparency and alignment. Partner with business users to support solution testing and drive post-deployment adoption. Evaluate project outcomes against original objectives and facilitate project closure and handover. Identify opportunities for innovation within existing or upcoming solutions to maximize business value. Maintain documentation of project deliverables, learnings, and quality metrics for continuous improvement. Required Qualifications & Skills Minimum: Bachelor's degree in any discipline. Strong verbal and written communication skills with the ability to interact effectively across technical and non-technical teams. Solid understanding of the Software Development Life Cycle (SDLC). Proven ability to manage multiple projects and coordinate with diverse stakeholders. Certifications in project management (e.g., PMP, PRINCE2) or domain-specific certifications are preferred. Qualification : Bachelor's degree in any discipline

Position: Manager Sort Centre Location: Mumbai Department: Operations About the Role: We are looking for a highly organized and performance-driven Sort Centre Manager to oversee and manage daily operations at our warehouse facility. In this role, you will be responsible for leading a team, optimizing warehouse workflows, ensuring operational excellence, and maintaining high levels of customer satisfaction. The ideal candidate has strong experience in logistics or e-commerce, especially in sort centre and automation processes. Key Responsibilities: Supervise, organize, and direct sort centre operations to ensure efficient warehouse functioning with customer satisfaction as the primary goal. Develop and implement systems for inventory management, equipment utilization, product handling, gate processes, and outbound logistics. Monitor daily operations and establish operational goals and performance standards. Lead, train, and mentor warehouse staff to troubleshoot issues and meet both short- and long-term performance targets. Plan and manage resources including workforce, equipment layout, space utilization, and workflow to ensure productivity and quality standards. Maintain safety and legal compliance by enforcing operational policies and procedures. Operational Responsibilities: Oversee key warehouse functions including inventory control, quality assurance, shipping, logistics, and floor productivity. Create and manage team schedules to meet fulfillment demands while maximizing efficiency and minimizing overtime. Conduct regular equipment inspections and coordinate maintenance as needed. Collaborate with warehouse leads to evaluate performance, identify gaps, and implement process improvements. Manage inbound and outbound logistics, coordinating with transport partners to ensure timely and cost-efficient delivery. What You Bring: 5+ years of experience in warehouse operations or logistics management. Prior experience in sort centre operations and familiarity with automation processes. Background in e-commerce or logistics preferred. Strong leadership and team management skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Excellent analytical, organizational, and communication skills. MBA or equivalent degree preferred. Qualification : MBA or equivalent degree preferred

Position: Assistant Manager - Shared Services Location: Mumbai Area of Work: Corporate Finance Job Purpose The Assistant Manager - Shared Services will be responsible for ensuring the efficient management of Accounts Payable processes in compliance with applicable regulatory and statutory guidelines. This role will focus on improving operational efficiencies, automating processes, and driving commercial compliance, while also fostering team development and talent management. Key Responsibilities Operational Responsibilities Ensure compliance with Service Level Agreements (SLAs) and maintain high standards in Accounts Payable processes. Adhere to company policies and guidelines to ensure accuracy and consistency in financial operations. Ensure adherence to Indirect and Direct Taxation Laws and Accounting Standards during financial operations. Take a customer-centric, solution-oriented approach to addressing and resolving process challenges. Process Improvement & Automation Lead initiatives aimed at improving commercial compliance across the organization, ensuring efficiency in financial transactions. Identify and implement opportunities to automate processes, streamlining workflow and enhancing overall team and process efficiency. Drive process improvements to reduce operational bottlenecks and ensure smooth execution of financial processes. People Management & Development Upgrade team skills and support the ongoing development of team members to meet current and future business needs. Identify high-potential talent within the team and develop them for roles at the next level of responsibility. Foster a collaborative, high-performance team culture focused on continuous learning and improvement. Qualifications & Experience Essential Education: B.Com / M.Com Experience: Minimum of 5 years in a manufacturing industry or shared services setup for B.Com/M.Com candidates, or 3-5 years for candidates with an MBA / CA Inter / CMA. Desired Education: MBA from a tier II institute, CA Inter, or CMA Qualification : MBA from a tier institute, CA Inter, or CMA

Position: Domain Expert - Systems (DevSecOps) Location: Mumbai Area of Work: Systems Job Purpose The DevSecOps Domain Expert will be responsible for ensuring the security, efficiency, and reliability of DevSecOps processes across the development lifecycle. You will play a pivotal role in integrating security into the CI/CD pipeline and promoting the adoption of best practices throughout the software development and change management processes. Expertise in Process Automation is a plus, aimed at boosting productivity, consistency, and speed within DevSecOps operations. Key Responsibilities DevSecOps Implement, manage, and optimize security automation practices within DevOps pipelines to ensure secure software development and deployment. Collaborate with Development and Security teams to integrate security seamlessly into the DevOps workflow. Application Security Identify, assess, and mitigate vulnerabilities within applications, ensuring adherence to security policies, standards, and best practices. Conduct threat modeling, vulnerability assessments, and risk analysis for DevSecOps processes to identify potential security gaps and recommend appropriate solutions. Provide security guidance to development teams, promoting secure coding practices and reviewing security standards. Collaboration & Training Embed security best practices across the SDLC (Software Development Life Cycle), ensuring that security is considered at every stage of development. Mentor and train developers on secure coding principles, helping them implement industry-standard security practices within their code. Automation & Tooling Design, build, and maintain automated pipelines that integrate security tools, such as SAST (Static Application Security Testing), DAST (Dynamic Application Security Testing), and vulnerability management tools. Ensure that security tools are continuously updated and effectively incorporated into the CI/CD pipeline. Monitoring & Governance Establish and maintain comprehensive monitoring systems for DevSecOps onboarding, deployment, and runtime application security. Collaborate with cross-functional teams to manage incidents, respond to security alerts, and conduct investigations related to application security. Document and update policies and procedures for secure development and deployment practices. Continuous Improvement Stay abreast of industry trends and emerging technologies in DevSecOps and application security. Identify areas for improvement in security processes, aiming to enhance efficiency, scalability, and overall security posture. Qualifications & Experience Education Essential: BE (Computer Science/IT), MCA, or a Master s Degree in Computer Science/IT. Experience Overall Experience: 8+ years in the technology field, with at least 3 years of experience specifically in DevSecOps and Application Security. Technical Skills: Proficiency with CI/CD tools like Jenkins, GitLab, etc. Experience with security tools like F5, Fortify, SonarQube, etc. In-depth understanding of secure coding practices and application security testing methodologies. Qualification : BE (Computer Science/IT), MCA, or a Masters Degree in Computer Science/IT

Position: Assistant Manager Project Execution Location: Mumbai Department: Sales Apply Now Job Purpose To handle the construction activities at the site for the allotted towers. Principal Accountabilities Executing construction activities (Finishing activities) at the site with maximum quality. Studying drawings and specifications and executing the same through proper planning. Handling the queries and resolving the problems of the site or escalating to the site head wherever required. Maintaining high quality standards at site. Ensuring the safety on the site. Coordinating with Liasoning, Contracts, Purchase, Quality and vendors for the smooth functioning of the project. Updating the site head on the on-going project on a regular basis. Ensuring the project is running as per the budget. Following the SOP of the organization. Managing a team of 3-4 project engineers. Identifying the training needs on the basis of safety inspection data and conducting appropriate interventions (e.g., coaching, mentoring, on the job training). Performance Measure of Success: Individual Accountability Elimination of defects in blockwork/gypsum/external plaster Achievement of BWR targets Employee engagement score for the team (MCARES) Safety & quality score Shared Accountability Vendors Quality team Safety Team Key relationships: External Vendors Internal Quality team Safety Team Functional Competencies: Technical knowledge of construction operations Interpersonal skills Stakeholder management Mahindra Leadership Competencies (3 Critical competencies): Leveraging Human Capital Managing & creating a high-performance team by building trust, team-work and collaboration Leveraging the knowledge and skills within the team Demonstrating commitment and ownership of results Weaving Passion & Energy at work Providing support to others when required & leveraging help from others Being able to learn from mistakes and encouraging the team to do the same Demonstrating empathy, warmth & attentiveness Result Orientation with Execution Excellence Leading the team by example and effectively managing various variables of a given project Displaying dedication towards quality improvement and on-time delivery Taking end-to-end ownership of team goals Qualification and Experience: Qualification B.E./B.Tech. in Civil Engg. Experience 6-10 years of work experience Qualification : B.E./B.Tech. in Civil Engg

Position: Executive / Assistant Manager Sales Closing Location: Mumbai Department: Sales Job Purpose To drive revenue generation by effectively managing and converting leads from various sourcing channels into successful bookings through an exceptional sales experience and customer engagement. Key Responsibilities Welcome and engage customers during walk-ins with impactful audio-visual presentations and project showcases. Conduct site visits with potential customers and address their questions effectively. Capture customer details accurately in data sheets and update them in Salesforce (SFDC). Follow up proactively with prospects to progress leads toward closure. Address and resolve on-site customer concerns such as parking allocation, site access, construction queries, and coordinate with project teams as needed. Lead price discussions and negotiations to close bookings. Generate and process sales orders post-deal closure. Ensure a seamless handover of customer details and booking documentation to the CRM team. Collaborate closely with the CRM team to address any post-booking customer issues or requirements. Performance Indicators Individual Accountability Adherence to sales SOPs and processes Execution and participation in BTL (Below the Line) marketing activities Shared Accountability Customer satisfaction scores Net sales generated Key Stakeholders External Customers Channel Partners Internal Sourcing Teams CRM Team Pre-Sales & MIS Team Functional Competencies Strong understanding of structured sales processes (SOPs) Market and competitor awareness Effective presentation and negotiation skills In-depth product knowledge Stakeholder coordination and communication Mahindra Leadership Competencies 1. Result Orientation with Execution Excellence Consistently achieve targets with a disciplined and process-driven approach Exhibit accountability for performance and timely execution Proactively adapt to ensure adherence to standards 2. Customer Focus Understand customer needs deeply and address them proactively Own the customer experience from first interaction to handover Deliver service that builds trust and long-term satisfaction 3. Weaving Passion & Energy at Work Show enthusiasm and drive in customer engagements Collaborate effectively with diverse teams and individuals Embrace innovative ways of working and problem-solving Qualifications and Experience Education: Graduate in any discipline (MBA preferred) Experience: 2 5 years of relevant experience in sales, preferably real estate or high-involvement purchases Qualification : Graduate in any discipline (MBA preferred)