Healthcare Account Specialist Jobs in Chennai

Billing Specialist (Demo and Charge Entry) Location: Chennai Department: Billing Operations Career Band: Professional II Role Overview: The Foundation of Billing Accuracy We are seeking a detail-oriented Billing Specialist to manage the critical front-end of our Revenue Cycle. You will be responsible for the precise entry of Demographics and Charges, ensuring that patient information is verified and billing data is submitted according to strict client protocols. Core Technical Responsibilities Data Management & Entry: Demographics (Demo) Entry: Accurately pull or create patient records using Face Sheets. Verify name, DOB, and contact details to prevent downstream claim rejections. Charge Entry: Translate medical services into billable charges by following specific Client Protocols and guidelines. Document Handling: Access and securely download Super Bills and Face Sheets from client file servers. Verification & Quality Control: Insurance Eligibility: Proactively check and update Eligibility Status to ensure the insurance provider is active before billing. Log Maintenance: Track and maintain status logs to ensure 100% accountability for all files received. Query Resolution: Maintain a real-time query log and ensure all client queries are updated by End of Day (EOD). Requirements & Qualifications Experience: Minimum 1 year of professional experience specifically in Demo and Charge Entry. Education: Graduate in any stream. Typing Proficiency: High speed and accuracy in typing to meet daily volume targets. Attention to Detail: Ability to spot discrepancies between Face Sheets and system data. Reporting Structure: Reports to Team Leader Billing Operations. Qualification : Graduate in any stream

Billing Specialist Payment Posting Location: Chennai Department: Billing Operations Career Band: Professional II Role Overview: Financial Reconciliation & Accuracy We are seeking a meticulous Billing Specialist to join our Payment Posting team. You will be responsible for the final stage of the billing cycle: ensuring that payments from insurance providers and patients are accurately reconciled. Your expertise in EOB review, Adjustment handling, and Denial Identification will be critical in maintaining a healthy accounts receivable. Technical Skills & Core Competencies Payment Processing: Manual & Auto Posting: Proficiency in managing high-volume payment entries, including electronic remittance and paper checks. Financial Formulas: Strong understanding of Co-pays, Co-insurance, and Deductibles. HSA/HRA Payments: Specific experience processing payments for Health Savings Accounts and Health Reimbursement Accounts. EOB & Denial Analysis: Explanation of Benefits (EOB): Ability to interpret complex EOBs to ensure payments are posted to the correct patient accounts. Coding Identification: Expert knowledge of CARC (Claim Adjustment Reason Codes) and RARC (Remittance Advice Remark Codes). Write-offs & Adjustments: Handling complex adjustment scenarios, including secondary insurance offsets like Medicaid. Key Responsibilities Account Reconciliation: Ensure all checks and electronic funds are posted to the correct patient accounts with 100% accuracy. Denial Documentation: Identify and document denial reasons and maintain clear records of insurance correspondence. Secondary Insurance Management: Process adjustments and write-offs specifically when a patient s secondary insurance is involved. Operational Quality: Maintain high standards of data entry speed and accuracy to meet daily financial closing targets. Minimum Requirements Experience: Minimum 1 year of professional experience specifically in Healthcare Payment Posting. Education: Graduate in any stream. Technical Skills: Excellent typing speed and attention to detail. Reporting: Position reports to the Team Leader Billing Operations. Qualification : Graduate in any stream

Medical Coder Multispecialty Denials (E/M) Location: Chennai Experience: Minimum 1 Year Department: Revenue Cycle Management (RCM) Employment Type: Full-time Job Summary We are seeking a detail-oriented and experienced Medical Coder specializing in Evaluation and Management (E/M) services to support our multispecialty denial management operations. The ideal candidate will be responsible for analyzing denied claims, identifying coding or documentation issues, and executing effective appeal strategies to maximize reimbursement in line with payer-specific guidelines and compliance standards. Key Responsibilities Review and resolve denied claims related to E/M services across multiple specialties. Analyze clinical documentation and assign accurate CPT, ICD-10, and HCPCS codes. Investigate reasons for denials such as incorrect levels of service, insufficient documentation, or bundling edits. Prepare and submit well-documented appeals based on payer-specific rules and coding guidelines. Collaborate with Accounts Receivable (AR) and billing teams to ensure timely resolution of denials. Ensure adherence to CMS, Medicare, commercial payer, and internal compliance policies. Consistently meet or exceed quality and productivity benchmarks set by the organization. Required Skills & Qualifications Minimum 1 year of experience in E/M coding and denial management. In-depth knowledge of 2021+ E/M coding guidelines and documentation requirements. Experience handling denials in multispecialty environments (e.g., Internal Medicine, Pediatrics, Cardiology, etc.). Familiarity with coding tools (e.g., EncoderPro, 3M, Optum360) and EMR/EHR systems. Strong understanding of payer-specific rules, including Medicare and commercial insurers. Excellent attention to detail, communication, and analytical thinking. Ability to work independently as well as in a team-oriented environment. Preferred Qualifications Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred). Previous experience in a US Healthcare RCM setting, especially with denials and appeals workflows. Competitive compensation and incentive structure Career growth opportunities in a high-impact RCM environment Ongoing training and support for certifications and coding updates Collaborative and inclusive work culture

Sales Support Specialist Location: Chennai Employment Type: Full-Time We re looking for a Sales Support Specialist to take charge of the top of our sales funnel generating and qualifying leads for our software-services offerings. In this high-impact role, you'll proactively engage prospects through cold calls, emails, LinkedIn, and more to schedule qualified meetings for our Account Executives. Over time, you'll also have the opportunity to help grow and mentor a high-performing lead generation team. Key Responsibilities Lead Generation & Outreach Drive outbound prospecting via cold calls, personalized emails, LinkedIn messages, and social channels Research and identify key decision-makers in target accounts across verticals like Healthcare, Industrial IoT, Manufacturing, and Semiconductors Build and manage a strong pipeline of qualified leads Qualification & Meeting Scheduling Conduct initial discovery calls to assess needs and ensure fit with our services Book high-quality meetings and seamlessly hand off warm leads to the sales team CRM & Campaign Management Maintain accurate records in CRM tools (e.g., Salesforce, Apollo, ZoomInfo, Sales Navigator) Develop and optimize outreach cadences using automation tools Reporting & Optimization Track and report on daily and weekly KPIs calls made, meetings booked, pipeline value, etc. Analyze campaign performance and continuously refine messaging for better conversions Team Building & Mentorship (Future Opportunity) After proving individual success, contribute to hiring and coaching 1 3 junior team members Share best practices and help document lead-gen processes Required Qualifications 3 8 years of experience in sales support or inside sales with proven pipeline-building success Background in selling software-services or professional services (e.g., IoT, QA/testing, AI/ML, custom software) Proficient in multichannel outreach cold calling, email, LinkedIn, social selling Strong written and verbal communication skills Experience with at least one of the following industries: Healthcare, Manufacturing, Industrial, or Semiconductor Skilled in using CRM and sales enablement tools Preferred Skills & Attributes Self-motivated with a strong hunter mentality resilient, target-driven, and action-oriented Quick learner with the ability to understand technical solutions and communicate business value Experience mentoring or leading junior sales reps is a plus Highly organized, detail-focused, and data-driven in your sales approach

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping clients stay ahead through transformative solutions that optimize business processes, driving increased efficiency, deeper insights, and superior outcomes. As trusted brand custodians and long-term partners to over 100 leading global brands, we have a presence in the US, UK, Philippines, and India. Our rightshore delivery model offers end-to-end solutions across industries including Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance. We proudly serve Fortune 500 and FTSE 100 companies. Job Title: Senior Customer Service Associate (Senior CSA) Grade: H1 Job Category: Associate Function/Department: Operations Essential Duties and Responsibilities Claims Filing: File claims using appropriate forms and attachments. Denial Research and Appeals: Investigate account denials and file written appeals when necessary. Insurance Billing: Evaluate information from clients to determine the correct insurance to bill, ensuring necessary attachments or supporting documentation are included with each claim. Account Research: Research account details to gather necessary attachments and documentation for each claim. Claim Integrity: Ensure the accuracy and integrity of each claim filed. Documentation: Record all efforts and actions in the CUBS system and any other required systems. Patient Information Verification: Verify patient details and benefits before submitting claims. Account Appeals: Write appeals for accounts when required. Client Correspondence: Draft clear and professional letters to clients. Additional Duties and Responsibilities Goal Achievement: Meet regular goals and objectives as set by management. Confidentiality: Maintain confidentiality of account and patient information at all times. Compliance: Actively participate in the Corporate Compliance Program and ensure adherence to company policies. Project Assistance: Assist with other ad hoc projects assigned by management. Relationship Management: Maintain effective working relationships with state and federal agencies. Account Resolution: Resolve accounts in a timely manner. Workspace Organization: Maintain a neat, orderly, and efficient work station. Educational and Experience Requirements Minimum Education: High school diploma or equivalent. Experience: 1-3 years of experience in insurance billing is preferred. Insurance Knowledge: Familiarity with various insurance payers is preferred. Technical Skills: Proficiency in PC-based applications with the ability to type 30-40 words per minute. Communication Skills: Strong written and verbal communication skills. Organization and Time Management: Ability to prioritize tasks effectively in a busy environment. Professionalism: Capable of presenting oneself in a courteous and professional manner at all times. Self-Motivation: Ability to stay focused and productive with little or no supervision. Working Conditions Environment: Call center setting. Physical Requirements: Must be able to sit for extended periods of time.

Reconciliation Specialist Location: Chennai Experience: 2 5 years Employment Type: Full-Time Job Summary We are seeking a detail-oriented Reconciliation Specialist to manage and execute accurate financial reconciliations. The ideal candidate will have a strong background in account reconciliation, excellent problem-solving skills, and hands-on experience with tools like Excel and Tally. Key Responsibilities Perform detailed reconciliations of customer accounts, bank statements, and payment processor reports. Identify and resolve discrepancies in a timely and accurate manner. Collaborate with cross-functional teams (e.g., Accounting, Operations) to investigate and resolve inconsistencies. Analyze reconciliation data to spot trends, anomalies, and potential risks. Maintain comprehensive documentation for all reconciliation processes and activities. Support continuous improvement of internal controls, policies, and reconciliation workflows. Utilize Excel and Tally for automating reconciliation tasks, generating reports, and improving overall efficiency. Requirements 2 5 years of experience in reconciliation, accounting, or finance roles. Strong understanding of reconciliation principles and financial accuracy. Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, etc.) and Tally. Excellent analytical and problem-solving skills. Attention to detail with strong organizational and documentation abilities. Ability to work independently as well as collaboratively across teams. If you are meticulous, process-driven, and thrive in a high-accuracy financial environment, we d love to hear from you!

Denial Coding Auditor Location: Chennai Experience: Minimum 4-8 Years Job Summary We are seeking an experienced Denial Coding Auditor to analyze coding-related denials, identify root causes, and recommend effective resolutions. The role involves collaborating closely with Accounts Receivable (AR), coding, and compliance teams to enhance first-pass claim resolution and reduce denials. Key Responsibilities Conduct thorough reviews of denied claims to audit coding accuracy and adequacy of clinical documentation. Identify denial trends such as medical necessity issues, bundling errors, and modifier misuse. Recommend coding corrections and documentation improvements to prevent recurring denials. Work collaboratively with AR and appeal teams to facilitate timely and effective denial resolution. Support internal audits, compliance reviews, and quality improvement initiatives related to coding and denials. Qualifications Certified Coding Auditor credentials preferred (CPC-A, CPMA, or CCS-P). Minimum 3 years of experience in surgical coding and coding audits. Expertise across multiple surgical specialties and thorough knowledge of coding regulations and payer policies.

Job Title: Accounts & Taxation Specialist Location: Chennai, India Experience: 3 to 7 Years Qualification: CA Inter / CMA Inter / ICWA Inter (Mandatory) Job Summary: We are seeking a detail-oriented and experienced Accounts & Taxation Specialist with strong expertise in GST filing and STPI compliance. The ideal candidate will manage taxation, financial reporting, and statutory compliance, demonstrating excellent analytical skills and the ability to work independently in a fast-paced environment. Key Responsibilities: Oversee GST filing, preparation, and reconciliation of GST returns. Ensure compliance with STPI regulations including documentation, reporting, and audits. Manage income tax, TDS, and corporate tax filings in line with statutory requirements. Prepare financial statements, tax reports, and other statutory filings. Conduct tax audits and coordinate with auditors, consultants, and regulatory authorities. Assist in budgeting, forecasting, and financial planning activities. Ensure compliance with Indian Accounting Standards (Ind AS) and IFRS. Stay updated with changes in taxation laws and accounting regulations. Key Requirements: Education: CA Inter, CMA Inter, or ICWA Inter (mandatory). 3 to 7 years of hands-on experience in accounts, taxation, GST filing, and STPI compliance. Strong knowledge of GST laws, STPI regulations, and direct & indirect taxation. Proficiency in accounting software such as Tally, SAP, or equivalent. Advanced skills in Excel, tax tools, and financial modeling. Excellent problem-solving, analytical, and organizational skills. Ability to work independently and manage priorities in a dynamic environment. Qualification : CA Inter / CMA Inter / ICWA Inter (Mandatory)

Company Overview: At Johnson & Johnson, we are driven by the belief that health is everything. With over 125 years of experience in healthcare innovation, we strive to improve and cure diseases, create smarter treatments, and deliver personalized healthcare solutions. Through our expertise in Innovative Medicine and MedTech, we impact the lives of millions globally by creating products that elevate the standard of care and improve patient outcomes. Job Description: Johnson & Johnson Medical Devices is seeking a District Account Manager for the Chennai region to drive the sales of Surgical Sutures, Hernia products, and Hemostats within key accounts. The successful candidate will be responsible for achieving and exceeding sales targets within a designated territory while maintaining a high level of customer satisfaction and loyalty. This role requires building long-term customer relationships, understanding customer needs, and staying updated on competitive developments in the marketplace. Key Responsibilities: Sales Turnover: Sell franchise products within the assigned territory, with weekly and monthly action plans to achieve sales objectives. Analyze sales reports to identify opportunities, recognize routine problems, and recommend solutions. Negotiate and close sales in routine situations and, with guidance, handle more complex deals. Participate in trade displays and conferences as required. Territory Management: Develop a deep understanding of customer needs to identify sales opportunities. Identify and pursue tender/contract opportunities. Create and execute an efficient territory plan, with guidance. Work with retailers to ensure they serve as brand ambassadors for Johnson & Johnson products. Identify and train surgeons on new technologies and solutions via in-surgery consultations, sales calls, and training sessions. Customer In-Service Education & Training: Collaborate with the manager to identify customer in-service needs to ensure efficient and effective product usage. Develop and maintain strong relationships with customers at all levels. Coordinate and deliver in-service education sessions with assistance. Advise marketing on customer in-service education resource needs. Key Account Management: Develop a plan to optimize key account development and sales growth with guidance. Product & Market Knowledge: Continuously improve personal knowledge of product features, benefits, and correct applications. Demonstrate product usage and differentiate products from competitors. Collect information on competitive products and current practices in the marketplace. Monitor adoption of products among trained surgeons. Distribution Management: Develop and implement a distribution network for the assigned territory. Ensure distributor health is aligned with agreed guidelines. Expense, Equipment, and Samples Management: Manage expenses judiciously, ensuring sustainable productivity. Plan sample and expense utilization within budget and approval guidelines. Self-Development: Identify areas for personal improvement and participate in training programs. Apply new learning strategies to improve job performance. Corporate Ethics and Governance: Conduct business in alignment with corporate ethics and the Johnson & Johnson Credo. Maintain high ethical standards in customer relationships and business activities. Qualifications: Education: Science graduate or post-graduate degree holder. Experience: 4-10 years of experience in Medical Device Sales. Experience managing HCP KOLs (Key Opinion Leaders) is essential. Sales experience in laparoscopy products is preferred. Language Skills: Proficiency in Hindi and/or English. At Johnson & Johnson, you ll have the opportunity to work in a collaborative environment with a team dedicated to caring and empowering you to drive your career. We are an equal opportunity employer and value diversity at our company. Johnson & Johnson is an Equal Opportunity Employer and adheres to diversity and inclusion practices. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Introduction to role The Assistant Manager Meeting Registration Capability will be part of the Operations Team in AstraZeneca s Global Meetings and Events Team. You will be responsible for the registration process in the Cvent system, acting as the owner for the Registration Website process & capability. You will drive the strategy, serve as the linchpin between the Web team, GME service team, Solutions team & Meeting Management Company partners, and be the technical expert, line manager, and trainer for the WEB development team. Reporting to the GME Operations Manager and with a dotted line to the Senior Manager Technology & Process, you will be the go-to person for any technical challenges. Accountabilities Be the expert and driver for the Registration Website space, maintaining strong advisory relationships with GME LT, Service team, and MMC partners. Operationalize strategic plans with timely execution of deliverables. Project manage and coordinate Web team resources assigned to support GME. Maintain project plans, including all required activities, tasks, risks, issues, and resource requirements. Identify and report on potential barriers to progression and present solutions. Act as the expert for the Registration Website process regarding technology solutions, features, and functionality. Present solutions to fulfill GME s business requirements by acting as an internal expert and trusted advisor. Coordinate ongoing learning cycles for the web dev team ensuring they are on top of Cvent's newest features. Document roles & responsibilities in line with Cvent permissions for all parties involved. Cultivate ongoing learning and shared best practices within the team. Manage the assignment of web builders to projects. Ensure Web team performance SLA s & KPI s are measured & reported regularly. Set up a knowledge assessment process. Monitor Cvent certifications for all parties involved. Ensure a robust QC process is in place & documented. Manage individual performance (quarterly reviews) and development. Measure quality of work supported by future CSAT results. Manage partners' business reviews, collaboration sessions, vendor-led sessions, and partners' summits around the web reg process. Align account configuration changes with Solution & take change requests to LT for validation. Manage communications around major configuration releases. Gather user feedback for all towers & provide bi-annual holistic reviews to LT. Recommend opportunities for improvement. Drive registration website activity governance & compliance. Proactively and independently solve problems when challenges present themselves. Act as GME Cvent s Reg Web expert by organizing demos and creating onboarding processes. Cultivate new business opportunities by asking questions and sharing findings with LT for validation. Update GME SOPs in line with process amendments. Create & own a user feedback process & provide visibility to LT. Essential Skills/Experience Cvent Event Management Certification required. Cvent Event Management Advanced Certification and Cvent System Administrator Certification preferred. Excels at establishing and maintaining relationships across cultures and at all levels of an organization, including executives. Excellent organizational & time management skills with the ability to manage multiple responsibilities while maintaining high-quality standards. Strong sense of accountability; resourcefulness in identifying a problem or process improvement and following through to implement. Demonstrated ability to effectively work in an ambiguous environment. Proven analytical skills with consistent high attention to detail; accuracy in spelling and grammar. Demonstrates initiative, personal excellence, and integrity. Understands the use of web-based applications and database concepts (for reporting purposes). Proficient with MS PowerPoint and Excel to deliver presentations and reporting packages. Broad knowledge of technology solutions and packaged/cloud-based applications. Previous experience working across a geographically diverse team. Strong technical acumen and learning curve. Excellent communication and interpersonal skills. Excellent spoken and written English language skills. Proactive approach to problem-solving. Able to grasp and understand new technology and concepts. Bachelor s degree or equivalent. Desirable Skills/Experience Experience working in Sales & Marketing Portfolio preferably in Life Sciences Industry. Experience in any product management, preferably in the Meetings & events space. Knowledge of Web Services & Service Oriented Architecture. Experience working in a shared service environment. Experience working with 3rd party providers. When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, you'll be part of a team of specialists that is essential to our growth. Here you'll be valued for your niche knowledge, trusted with personal accountability to live up to your full potential, and make a significant contribution. We embrace innovative technology and reimagine technical practices to make a bigger impact on patients' lives. Our global, diverse network allows us to work seamlessly together, leveraging our combined skills to find new solutions that accelerate our impact. The business is committed to investing in our growth and development, keeping us ahead of our peers. AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as pos...

Medical Coder Multispecialty Denials (Radiology & Pathology) Location: Chennai Experience: Minimum 1 Year Department: Revenue Cycle Management (RCM) Employment Type: Full-time About the Role We are looking for a detail-oriented and experienced Medical Coder specializing in Radiology and Pathology denials management to join our growing Revenue Cycle Management (RCM) team. In this role, you will be responsible for identifying root causes of coding-related denials, reworking claims, and submitting appeals in alignment with payer guidelines. You will work closely with AR, billing, and compliance teams to drive timely resolution of denied claims. Key Responsibilities Review and analyze denied claims specifically in Radiology and Pathology specialties. Identify denial trends related to coding and take corrective actions. Apply accurate CPT, ICD-10, and HCPCS codes based on clinical documentation. Draft and submit coding appeals with appropriate justifications, coding references, and documentation. Collaborate with AR and billing teams to resolve complex denials and ensure clean claim submission. Adhere to payer-specific guidelines, LCDs/NCDs, and industry-standard coding protocols. Maintain coding accuracy, compliance, and productivity benchmarks as per company standards. Required Skills & Qualifications Minimum 1 year of hands-on experience in medical coding, specifically in Radiology and Pathology denials. Solid understanding of US Healthcare RCM processes, denial workflows, and appeal procedures. Strong command of CPT, ICD-10, and HCPCS coding systems. Experience with medical coding tools such as EncoderPro, Optum360, or similar platforms. Familiarity with payer-specific guidelines, including Medicare LCD/NCD policies. Excellent analytical and problem-solving skills. Effective written and verbal communication skills to support appeal writing and inter-team collaboration. Preferred Qualifications Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification is an added advantage. Experience working in an RCM/BPO/KPO environment is preferred. Exposure to additional specialties or multispecialty coding is a plus. Competitive salary and performance-based incentives Training and development programs for career growth A collaborative and supportive work environment Exposure to a wide range of specialties and payer systems

Job Title: Specialist Banking Operations (Disputes & Chargebacks) Location: Chennai Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company redefining how banks and fintechs build and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta offers the industry s first fully cloud-native, API-driven banking stack Zeta Tachyon supporting issuance, processing, core banking, lending, fraud & risk, and more, all from a single vendor platform. With over 15 million cards issued globally, Zeta is transforming customer experiences for leading banks and fintechs across global markets. Zeta Tachyon enables: Digital-first cardholder experiences Native embeddable banking support Hyper-personalized card programs Rapid product configuration and launch Real-time innovation via APIs and event streams Next-gen back-office and compliance capabilities Zeta has a global team of 1700+ employees, 70% of whom are in R&D. In 2021, Zeta raised $280 million at a $1.5 billion valuation, backed by SoftBank, Mastercard, and other top investors. About the Role: We re hiring a Cards Dispute & Chargeback Specialist to join our Banking Operations team. In this role, you will manage end-to-end dispute and chargeback operations for debit, credit, and prepaid card transactions. The ideal candidate will have hands-on experience with card network regulations (Visa, Mastercard, RuPay, UPI), strong analytical skills, and the ability to work effectively with cross-functional teams and external partners. Key Responsibilities: Manage the entire dispute lifecycle for debit, credit, and prepaid card transactions. Investigate dispute scenarios such as: Fraudulent transactions Merchandise not received Service not rendered Duplicate billing Other eligible chargeback cases Assess dispute validity per card network regulations (Visa, Mastercard, RuPay, UPI). Execute chargeback processes: representments, pre-arbitrations, compliance cases, etc. Prepare and submit supporting documentation in line with scheme-defined timelines. Collaborate with issuers, acquirers, merchants, customers, and internal teams for case resolution. Stay up-to-date on regulatory guidelines (RBI, PCI DSS) and scheme rules. Track and report key operational metrics: Dispute volumes Aging reports Recovery rates Win/loss ratios SLA adherence Communicate professionally with customers regarding dispute status and outcomes. Support internal/external audits, regulatory reporting, and compliance assessments. Identify areas for process automation and continuous improvement to boost operational efficiency. Required Skills & Competencies: Familiarity with fraud detection tools, dispute management systems, and transaction monitoring platforms. Strong understanding of RBI regulations, PCI DSS, and other financial compliance frameworks. Exposure to process improvement methodologies (e.g., Lean Six Sigma, RPA). Excellent analytical, investigative, and problem-solving skills. Effective communication and stakeholder management skills. High attention to detail with the ability to manage sensitive cases discreetly. Ability to work independently while maintaining team alignment and compliance standards. Qualifications & Experience: Bachelor s degree in Finance, Business Administration, or a related field. 3 5 years of experience in banking operations, fintech, or card processing environments. Minimum 2 years of experience specifically handling disputes and chargebacks. Equal Opportunity: Zeta is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace that celebrates diverse backgrounds, cultures, and perspectives. We welcome applications from all individuals and believe that diversity drives innovation and success. Qualification : Bachelors degree in Finance, Business Administration, or a related field

Job Overview As a Senior Process Analyst Order to Cash (O2C) at IBM Consulting, you will be responsible for managing accounts receivable processes such as posting and balancing daily cash applications, preparing journal entries, filing records, and performing general account reconciliations. This role offers the opportunity to work in a collaborative and dynamic environment, driving digital transformation using agile methodologies and AI-powered workflows. You'll work closely with clients across industries to enhance their hybrid cloud and AI journey. Key Responsibilities Receivables Management: Process and analyze accounts receivable, investigate entries, and handle audit preparation work. Cash Applications: Manage and balance daily cash applications, ensure proper allocation, and investigate unapplied payments. Direct Debit Operations: Handle Direct Debit runs, process rejections, and update Oracle systems as needed. Customer Interactions: Provide information regarding customer payments, refunds, and other accounts receivable questions. Adhere to SLAs: Ensure that all tasks are completed within the client-defined Service Level Agreements (SLAs) and timelines. Reporting & Analysis: Utilize reports to analyze account information, monitor customer account statuses, and improve cash application automation. Minimum Qualifications Education: Bachelor's Degree in Commerce, Accounting, or a related field. Experience: 3-6 years of experience in Order to Cash (O2C), with a solid understanding of accounting principles and accounts receivable processes. Hands-on experience in increasing cash application automation and reducing complexities across accounts. Proven experience in monitoring customer account statuses and cash application performance. Experience in collaborating with customers, sales teams, and finance functions to improve processes. Preferred Qualifications Education: Master's Degree in a relevant field. Experience: Proficiency in ERP Software: Experience using ERP systems (e.g., Oracle, SAP) as an end-user. Strong proficiency in MS Office applications for reporting and analysis. Ability to work under tight timelines and participate in change management initiatives. A team player who engages in team meetings and contributes to achieving business goals. Actively seeks opportunities for personal growth through educational workshops and publications. Why IBM Consulting? IBM Consulting offers a collaborative and innovative environment where curiosity and constant learning are encouraged. As a Senior Process Analyst, you will have the opportunity to work with leading visionaries in the industry, leveraging IBM's extensive technology platforms and strategic partner ecosystem. You will contribute to the hybrid cloud and AI transformation for top global companies and work on impactful, cutting-edge projects that accelerate meaningful change. Skills & Experience Technical Skills: Expertise in accounting and Order to Cash (O2C) processes. Strong problem-solving and analytical skills, with experience in automation and cash application processes. Ability to navigate ERP systems (Oracle, SAP) and MS Office tools for reporting. Communication & Collaboration: Excellent communication skills for interacting with clients and cross-functional teams. Experience working under pressure to meet business objectives and deadlines. This Role Offers The chance to work in a client-facing role that directly impacts digital transformation. The opportunity to drive process improvement and automation in the Order to Cash cycle. A supportive mentorship environment that encourages continuous learning and personal growth.

Job Description Job title: Service Parts Administrator The purpose of the Service Part Administrator is to ensure the availability of requested Service Parts to match Planned Service Events. This family is analytical and strategic in nature and works collaboratively with the wider organization to ensure we provide exceptional service to our customers. Coordinates Service part delivery to the field, returns from the field effectively, liaise with Service part suppliers, and work order planners. Your role: Generate and send invoices to clients and customers. Review billing data to ensure accuracy and consistency Track outstanding invoices and follow up with clients to ensure timely payment. Coordinate with finance or accounting teams to ensure billing aligns with accounting records. Publish Weekly and Monthly Status Prepare periodic financial and billing reports for management. Track and analyze billing data to identify trends, such as delayed payments. Generate accounts receivable aging reports and other relevant metrics. Suggest and implement improvements in the billing process to reduce errors. You're the right fit if: Min 4 Years of Service part Billing & Invoicing experience Good communication skills in writing and reading Comfortable working in Australia time Zones Ability to multi-task, prioritize, and manage time effectively Good command over English and Hindi How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

Location: Chennai, Tamil N du, India Company: NTT DATA NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Responsibilities: Requirements Gathering & Implementation: Involved in gathering requirements, installing, configuring, and overseeing the implementation of EDIFECS. Client Interaction: Interface with clients business and technical resources to ensure alignment and successful project outcomes. System Design & Testing: Design, build, and test client systems, ensuring integration with EDIFECS solutions. Team Collaboration: Work within an established and dynamic development team, collaborating with both on-site and remote team members. Required Experience and Skills: Healthcare Industry: Minimum 3+ years of experience in the healthcare sector. EDI Mapping & Analysis: At least 3+ years of experience with Healthcare Electronic Data Interchange (EDI) mapping and analysis. EDIFECS Toolset: Experience with Edifecs SpecBuilder, Edifecs MapBuilder, Edifecs XEngine, Edifecs Transactions Management, Edifecs Trading Partner Management, Edifecs Application Manager (EAM), and Edifecs GBD repository. HIPAA Compliance: Strong knowledge of HIPAA X12 standards and understanding of HIPAA requirements. Unix/Linux & Java: Experience in Unix/Linux and a solid understanding of Java. EDIFECS Migration: Experience working in EDIFECS migration. Agile Methodology: Familiarity with Agile project management methodology. Attention to Detail: Ability to use strong industry knowledge to relate to customer needs and solve concerns effectively.

Domain Expert AR Operations Location: Chennai Department: AR Operations Career Band: Professional II Role Overview: RCM & Denial Management We are seeking a Domain Expert to join our AR Operations team. You will act as a bridge between physicians and U.S. insurance providers, focusing on Revenue Cycle Management (RCM). Your core mission is to review Explanation of Benefits (EOBs), identify claim denials, and drive resolutions to ensure timely and accurate payment collection. Technical Skills & Core Competencies Claims & Denial Expertise: AR Calling: Minimum 1 year of experience in U.S. Insurance follow-ups and professional verbal communication. Denial Management: Deep knowledge of Denials, Appeals, and Referrals processes. Financial Oversight: Understanding of Recoupment issues and ensuring proper payment allocation. EOB Analysis: Proficiency in interpreting complex Explanation of Benefits to identify billing discrepancies. Process & Compliance: RCM Mastery: Thorough understanding of the end-to-end Revenue Cycle Management workflow. Regulatory Adherence: Strict maintenance of HIPAA compliance and patient data confidentiality during all interactions. Professionalism: Ability to maintain high standards of written and verbal communication with international insurance representatives. Key Responsibilities Operational Execution: Insurance Liaison: Execute calls to U.S. insurance companies to resolve outstanding billing issues and claim status. Strategic Resolution: Take decisive action on denied claims, including drafting Appeals and managing Referrals. Billing Accuracy: Identify and rectify billing errors to prevent recoupment and maximize collection efficiency. Team & Reporting: Workflow Efficiency: Work independently and efficiently under the guidance of the Team Leader AR Operations. Documentation: Ensure all actions taken on claims are accurately documented within the RCM system. Minimum Requirements Bachelor s degree or equivalent professional experience. 1+ year of experience specifically in AR Calling within the healthcare sector. Fluent command of the English language (spoken and written). Proven ability to work in a fast-paced environment while meeting quality and compliance benchmarks. Qualification : Bachelors degree or equivalent professional experience

Integration Engineer Location: Chennai Experience Required: 4 5 Years Domain: US Healthcare / RCM Role Overview: Architecting Healthcare Connectivity We are seeking a Integration Engineer to build and maintain the bridges between healthcare platforms, clearinghouses, and our in-house data engine. You will be responsible for ensuring seamless data flow across EMRs, PM systems, and clearinghouses, leveraging a mix of traditional EDI standards and modern API-driven automation to drive RCM efficiency. Technical Expertise & Required Skills Healthcare Interoperability & EDI: X12 EDI Transactions: Hands-on implementation of 837 (Claims), 835 (Remittance), 270/271 (Eligibility), and 276/277 (Claim Status). HL7 & Standards: Deep understanding of HL7 interfaces for real-time and batch healthcare data exchange. Clearinghouse Integration: Proven experience connecting healthcare systems with major clearinghouses and data platforms. Automation & Modern Development: Web Scraping: Proficiency in Node.js and Puppeteer.js for headless browser automation and complex data extraction. API & Web Services: Strong experience with REST and SOAP API integrations. Cloud Environment: Familiarity with Google Cloud Platform (GCP), specifically App Engine, Cloud Functions, and Pub/Sub. Data Architecture: Solid understanding of NoSQL databases and data transformation pipelines. Key Responsibilities Design & Development: Architect seamless integrations between internal data engines and third-party healthcare applications. Compliance Management: Ensure all data exchanges strictly adhere to HIPAA standards and healthcare security protocols. Cross-functional Collaboration: Partner with Data Science and Automation teams to deploy and monitor integrations in GCP environments. System Optimization: Proactively troubleshoot and enhance integration performance for maximum scalability and reliability. Legacy Support: (Preferred) Work with PHP (Laravel) applications where necessary to maintain existing integration logic. What Makes You a Great Fit 4 5 years of specialized experience in the US Healthcare RCM domain. The ability to handle "non-standard" data extraction through automation workflows when traditional APIs are unavailable. Excellent debugging skills for complex, multi-party data pipelines. A collaborative mindset focused on creating high-impact, innovative healthcare technology solutions.

Job Title: AR Analyst / Senior AR Analyst Experience Required: 1 5 Years Job Category: Billing Operations Job Location: Chennai Eligibility: Graduates from any stream About the Role: We are seeking a detail-oriented and self-motivated AR Analyst / Senior AR Analyst to join our Billing Operations team. The ideal candidate will have a strong understanding of provider billing, denial management, and Accounts Receivable (AR) processes, along with solid analytical and communication skills. Key Responsibilities: Manage accounts receivable follow-up for assigned payors effectively and independently. Analyze denials and take timely and appropriate action to resolve them. Work on correspondence, rejections, and appeal processes as needed. Apply knowledge of CPT, ICD, and Modifiers in analyzing and processing claims. Think analytically and use logical reasoning to troubleshoot AR issues. Ensure HIPAA compliance and maintain confidentiality of patient data. Collaborate with team members and contribute to achieving departmental goals. Required Skills: 1 5 years of experience in Accounts Receivable (AR) analysis within the provider billing domain. Strong verbal and written communication skills. Good interpersonal and team collaboration abilities. Proficiency in MS Office, especially Excel. Fast and accurate typing skills. Good computer literacy and system navigation skills. Preferred Qualifications: Exposure to correspondence and rejections is a plus. Understanding of modifiers, CPT, and ICD coding is essential. Qualification : Graduates from any stream

International B2B Sales Specialist Location: Chennai, Tamil Nadu Experience: 2-7 years Job Requirements Deliver effective PowerPoint presentations and/or live product demos over Teams to SME prospects in the USA. Ability to close sales successfully. Capture meeting minutes and update CRM meticulously. Achieve quarterly sales targets and manage monthly goals with high forecast accuracy. Must Have: 2 to 7 years of direct sales experience targeting the North American market (marketing/lead generation experience alone will not qualify). Proven track record in sales roles with target-based jobs. Experience working with B2B companies having sales cycles of a month or less. Familiarity with sales tools such as LinkedIn Sales Navigator, ZoomInfo, etc. Strong written, oral communication, and presentation skills. A learning mindset and adaptable attitude to thrive in a fast-paced, performance-driven environment. Willingness to work evening shifts (7:00 PM 4:00 AM IST).

About ICON: ICON is the world s largest and most comprehensive clinical research organization, powered by healthcare intelligence. We are at the forefront of transforming healthcare by providing global clinical research solutions that help our clients develop groundbreaking treatments. With a commitment to excellence and innovation, we offer a dynamic and inclusive environment where every team member contributes to life-changing solutions. Role Purpose: As a Senior Clinical Data Coordinator (CDC), you will play a key role in ensuring the accurate, complete, and consistent generation of clinical databases. You will support various clinical data management activities to meet project-specific timelines, while adhering to Good Clinical Practices (GCP), ICON Standard Operating Procedures (SOPs), and relevant regulations. This role is ideal for professionals with experience in clinical data management, strong problem-solving skills, and a passion for ensuring high-quality data in clinical trials. Key Responsibilities: Data Management Activities: Perform core data management tasks, including data cleaning, query management, and external data reconciliations. Handle SAE (Serious Adverse Event) reconciliations and support study conduct and closeout activities. Download and import data into multiple systems, supporting data transfer processes and systems. Study Setup & Support: Assist in study set-up in the ADDS (Automated Data Download System). Work with data managers to handle questions, troubleshoot issues, and resolve data-related concerns. Technical & Compliance Support: Ensure compliance with GCP, SOPs, ICH guidelines, and applicable regulations. Support the specifications for conformance checks, data transfer agreements, and systems used for downloading/importing data. Collaboration & Communication: Maintain day-to-day contact with data managers and cross-functional teams. Communicate effectively across global teams and external stakeholders. Qualifications & Skills: Educational Background: University or college degree in Life Sciences, Computer Science, Pharmacy, Nursing, or a relevant equivalent degree. Experience: Minimum 4-6 years of experience in core Data Management (DM) activities within clinical trials. Hands-on experience with Query Management, Data Cleaning, External Data Reconciliations, SAE Reconciliations, Conduct Activities, and Closeout Activities. Strong experience with Electronic Data Capture (EDC) systems, Veeva EDC preferred. Technical Skills: Knowledge of end-to-end clinical trial data transfer processes. Proficiency in clinical data management systems and processes. Personal Skills: Excellent problem-solving skills and ability to work under pressure. Strong interpersonal skills and the ability to communicate effectively in a global, diverse environment. Excellent written and verbal communication skills. What ICON Can Offer You: ICON values its people, offering a competitive salary and benefits designed to enhance well-being and work-life balance. Some of the benefits include: Annual Leave Entitlements A range of health insurance offerings for you and your family Retirement Planning offerings for financial security Global Employee Assistance Programme (TELUS Health) offering 24/7 support Life Assurance Flexible country-specific optional benefits like childcare vouchers, gym memberships, subsidised travel passes, and more. Why Join ICON? ICON offers a dynamic environment where you will be part of a diverse team contributing to cutting-edge healthcare solutions. Join us and be part of a culture that rewards high performance and nurtures talent, with ample opportunities for growth and development in the clinical research field. If you have the relevant experience and are passionate about contributing to global clinical research, apply now and help us make a lasting impact on healthcare. Qualification : University or college degree in Life Sciences, Computer Science, Pharmacy, Nursing, or a relevant equivalent degree.